JP2012105262A - 通信デバイスの音声ダイヤル機能に対し同時並行的データ接続を自動確立するシステムならびに方法 - Google Patents
通信デバイスの音声ダイヤル機能に対し同時並行的データ接続を自動確立するシステムならびに方法 Download PDFInfo
- Publication number
- JP2012105262A JP2012105262A JP2011238044A JP2011238044A JP2012105262A JP 2012105262 A JP2012105262 A JP 2012105262A JP 2011238044 A JP2011238044 A JP 2011238044A JP 2011238044 A JP2011238044 A JP 2011238044A JP 2012105262 A JP2012105262 A JP 2012105262A
- Authority
- JP
- Japan
- Prior art keywords
- communication device
- data
- server
- remote data
- remote
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000004891 communication Methods 0.000 title claims abstract description 124
- 238000000034 method Methods 0.000 title claims abstract description 20
- 230000008520 organization Effects 0.000 claims description 10
- 230000004913 activation Effects 0.000 claims description 6
- 230000005540 biological transmission Effects 0.000 claims description 4
- 238000004590 computer program Methods 0.000 claims description 3
- 230000000977 initiatory effect Effects 0.000 abstract 2
- 238000012545 processing Methods 0.000 description 15
- 230000000007 visual effect Effects 0.000 description 9
- 238000013459 approach Methods 0.000 description 5
- 238000010295 mobile communication Methods 0.000 description 4
- 238000010586 diagram Methods 0.000 description 3
- 230000003993 interaction Effects 0.000 description 3
- 230000002427 irreversible effect Effects 0.000 description 3
- 230000009471 action Effects 0.000 description 2
- 238000013461 design Methods 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 238000004364 calculation method Methods 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 238000003384 imaging method Methods 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
- 238000012423 maintenance Methods 0.000 description 1
- 238000013507 mapping Methods 0.000 description 1
- 230000007246 mechanism Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000002093 peripheral effect Effects 0.000 description 1
- 230000002085 persistent effect Effects 0.000 description 1
- 230000008569 process Effects 0.000 description 1
- 230000035755 proliferation Effects 0.000 description 1
- 238000012546 transfer Methods 0.000 description 1
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0027—Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W64/00—Locating users or terminals or network equipment for network management purposes, e.g. mobility management
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W76/00—Connection management
- H04W76/10—Connection setup
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- General Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
- Telephone Function (AREA)
Abstract
【解決手段】データ接続アプリケーションは、音声通話の開始時に通信デバイスと遠隔データサーバとを同時並行的に接続すべく、通信デバイスに関連して構成することができる。ディレクトリサーバを使用し、このディレクトリサーバが記憶するデータ賦活交信番号一覧を用い、通信デバイスに関する送出交信番号を照合することができる。一致が見いだされると、通信デバイスに対し位置特定データを送信することができる。データ接続アプリケーションは、遠隔データサーバに関連する広範囲の潜在的なビジネスアプリケーションを通信デバイスに視覚的に送信すべく、遠隔データサーバとさらに通信させることができる。
【選択図】図1
Description
Claims (8)
- データと音声の同時並行的な接続を自動的に確立する方法であって、
データ接続アプリケーションに通信デバイスを関連付け、前記通信デバイスと遠隔データサーバを企業組織に対し同時並行的に接続する工程と、
音声通話を配置する工程と、
前記データ接続アプリケーションと前記遠隔データサーバとの間に同時並行的なデータコンジットを自動的に確立する工程とを含む、方法。 - 前記音声通話の開始時に、前記データ接続に前記通信デバイスを関連付け、前記通信デバイスと前記遠隔データサーバとを前記企業組織に対し同時並行的に接続する、請求項1に記載の方法。
- ディレクトリサーバと協議し、該ディレクトリサーバが記憶する複数のデータ賦活交信番号を更新する工程と、
その後に前記遠隔データサーバの位置特定データを前記データ接続アプリケーションに送信すべく、前記通信デバイスに関する送出交信番号を前記ディレクトリサーバが記憶する前記複数のデータ賦活交信番号と照合する工程とをさらに含む、請求項1に記載の方法。 - 前記遠隔データサーバを介して前記通信デバイスの交信番号を構内交換機に送信する工程と、
前記通信デバイスと前記遠隔データサーバとの間の前記データコンジットについて顧客に警告を提供すべく、発呼者識別を介して前記通信デバイスを位置特定する工程とをさらに含む、請求項1に記載の方法。 - 前記通信デバイスのユーザインタフェースのグラフィカル・ナビゲーションメニューを介して前記音声通話に関する少なくとも1つの選択肢を視覚的に表示する工程をさらに含む、請求項1に記載の方法。
- データ接続を自動的に確立するシステムであって、
プロセッサと、
前記プロセッサに結合したデータバスと、
コンピュータコードを実現するコンピュータに使用可能な媒体で、前記媒体が前記データバスに接続され、前記コンピュータプログラムコードが前記プロセッサが実行可能な命令を含み、
音声通話の開始時に、通信デバイスをデータ接続アプリケーションに関連付け、前記通信デバイスと遠隔データサーバを企業組織に対し同時並行的に接続し、
その後に前記遠隔データサーバの位置特定データを前記データ接続アプリケーションに送信すべく、前記通信デバイスに関する送出交信番号をディレクトリサーバが記憶する複数のデータ賦活交信番号と照合させ、
前記データ接続アプリケーションと前記遠隔データサーバとの間に同時並行的なデータコンジットを自動的に確立するよう構成した前記媒体とを備える、システム。 - 前記命令はさらに、
前記遠隔データサーバを介して構内交換機へ前記通信デバイスの交信番号を送信し、
前記通信デバイスと前記遠隔データサーバとの間の前記データコンジットについて顧客に警告を提供すべく、発呼者識別を介して前記通信デバイスを位置特定する構成とした、請求項6に記載のシステム。 - データ接続を自動的に確立するシステムであって、
プロセッサと、
前記プロセッサに結合したデータバスと、
コンピュータコードを実現するコンピュータに使用可能な媒体で、前記媒体が前記データバスに接続され、前記コンピュータプログラムコードが前記プロセッサが実行可能な命令を含み、
音声通話の開始時に、無線通信デバイスをデータ接続アプリケーションに関連付け、前記無線通信デバイスと遠隔データサーバを企業組織に対し同時並行的に接続し、
その後に前記遠隔データサーバの位置特定データを前記データ接続アプリケーションに送信すべく、前記無線通信デバイスに関する送出交信番号をディレクトリサーバが記憶する複数のデータ賦活交信番号と照合させ、
前記データ接続アプリケーションと前記遠隔データサーバとの間に同時並行的なデータコンジットを自動的に確立するよう構成した前記媒体とを備える、システム。
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US12/940,414 | 2010-11-05 | ||
US12/940,414 US20120117510A1 (en) | 2010-11-05 | 2010-11-05 | System and method for automatically establishing a concurrent data connection with respect to the voice dial features of a communications device |
Publications (1)
Publication Number | Publication Date |
---|---|
JP2012105262A true JP2012105262A (ja) | 2012-05-31 |
Family
ID=45375610
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2011238044A Pending JP2012105262A (ja) | 2010-11-05 | 2011-10-28 | 通信デバイスの音声ダイヤル機能に対し同時並行的データ接続を自動確立するシステムならびに方法 |
Country Status (6)
Country | Link |
---|---|
US (1) | US20120117510A1 (ja) |
JP (1) | JP2012105262A (ja) |
KR (1) | KR20120048502A (ja) |
CN (1) | CN102457577A (ja) |
DE (1) | DE102011085848A1 (ja) |
GB (1) | GB2485269A (ja) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2018528554A (ja) * | 2015-07-14 | 2018-09-27 | ユージェット インコーポレイテッドUjet,Inc. | サービスパイプラインを含む顧客通信システム |
Families Citing this family (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20120170572A1 (en) * | 2011-01-03 | 2012-07-05 | Samsung Electronics Co., Ltd. | Method for Enhancing Phone Conversations |
GB2503825B (en) * | 2011-02-14 | 2018-10-17 | Metaswitch Networks Ltd | Telephony user device comprising touch screen user interface reconfigurable by a remote server |
CN103813034B (zh) * | 2012-11-08 | 2016-09-28 | 阿里巴巴集团控股有限公司 | 一种业务实现的方法、终端及业务服务器 |
Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2001142823A (ja) * | 1999-11-12 | 2001-05-25 | Erg Ventures:Kk | インターネットブラウジングシステム及び方法 |
WO2001069418A1 (en) * | 2000-03-15 | 2001-09-20 | Vocaltec Communications Ltd. | An improved audio and data collaboration and coordination system |
JP2004015763A (ja) * | 2002-06-11 | 2004-01-15 | Ntt Data Corp | コールセンタ支援装置、および、プログラム |
JP2007151052A (ja) * | 2005-11-24 | 2007-06-14 | Kazuhiro Shiina | 通話を伴うプッシュ型情報通信システム |
JP2008503184A (ja) * | 2004-06-10 | 2008-01-31 | ソニー エレクトロニクス インク | 音声リンク開始方法及び音声リンク開始装置 |
Family Cites Families (62)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4160131A (en) * | 1977-10-07 | 1979-07-03 | Nippon Electric Company, Ltd. | Electronic key telephone system |
US5589849A (en) * | 1989-07-03 | 1996-12-31 | Ditzik; Richard J. | Display monitor position adjustment apparatus |
US5511190A (en) * | 1995-01-20 | 1996-04-23 | Tandem Computers, Inc. | Hash-based database grouping system and method |
US6157705A (en) * | 1997-12-05 | 2000-12-05 | E*Trade Group, Inc. | Voice control of a server |
US6711160B2 (en) * | 1998-03-31 | 2004-03-23 | International Business Machines Corporation | Packet network telephone interface system for POTS |
US6154465A (en) * | 1998-10-06 | 2000-11-28 | Vertical Networks, Inc. | Systems and methods for multiple mode voice and data communications using intelligenty bridged TDM and packet buses and methods for performing telephony and data functions using the same |
WO2002025890A2 (en) * | 2000-09-19 | 2002-03-28 | Research In Motion Limited | System and method for pushing information from a host system to a mobiel data communication device in a wireless data network |
US6798762B1 (en) * | 1998-07-20 | 2004-09-28 | Agere Systems Inc. | Digital wireless communication system for simultaneously conveying full rate speech data and dedicated user data |
US7002970B1 (en) * | 1999-05-19 | 2006-02-21 | Edge Access, Inc. | Private dialing plan for voice on a packet-based network |
US6704303B1 (en) * | 1999-06-02 | 2004-03-09 | Accenture Llp | IP/telephony user interface for a hybrid communication system |
US6973091B1 (en) * | 1999-10-04 | 2005-12-06 | Hester Rex R | Enabling quality voice communications from web page call control |
US7068147B2 (en) * | 1999-12-07 | 2006-06-27 | Denso Corporation | Control information rewriting system |
US6836476B1 (en) * | 1999-12-16 | 2004-12-28 | International Business Machines Corporation | Business model, system and method for voice and/or data communications with local business |
US20020001317A1 (en) * | 2000-02-18 | 2002-01-03 | Atx Technologies, Inc. | System and method for voice and data over digital wireless cellular system |
AU2001285023A1 (en) * | 2000-08-17 | 2002-02-25 | Mobileum, Inc. | Method and system for wireless voice channel/data channel integration |
US8406389B2 (en) * | 2001-03-09 | 2013-03-26 | Research In Motion Limited | Advanced voice and data operations in a mobile data communication device |
CA2375844C (en) * | 2001-03-09 | 2008-12-30 | Research In Motion Limited | Advanced voice and data operations in a mobile data communication device |
US7054939B2 (en) * | 2001-06-28 | 2006-05-30 | Bellsouth Intellectual Property Corportion | Simultaneous visual and telephonic access to interactive information delivery |
US7031443B2 (en) * | 2001-11-19 | 2006-04-18 | Inter-Tel, Inc. | System and method for remote access to a telephone |
US7206401B2 (en) * | 2002-01-11 | 2007-04-17 | Freeny Jr Charles C | Remote PBX system and advanced communication terminals |
US6873692B1 (en) * | 2002-03-29 | 2005-03-29 | Bellsouth Intellectual Property Corporation | Telephone synchronization with software applications and documents |
US6996394B2 (en) * | 2002-08-30 | 2006-02-07 | Qualcomm Incorporated | Server processing in providing messages for a wireless device connecting to a server |
US9077991B2 (en) * | 2002-12-10 | 2015-07-07 | Sony Computer Entertainment America Llc | System and method for utilizing forward error correction with video compression |
US8514839B2 (en) * | 2003-03-27 | 2013-08-20 | At&T Intellectual Property I, L.P. | Internet protocol (IP) address exchange service |
US20040267966A1 (en) * | 2003-06-26 | 2004-12-30 | Wang Douglas W. | Application specific internet system |
US7293078B2 (en) * | 2003-07-14 | 2007-11-06 | Time Warner Cable, A Division Of Time Warner Entertainment Company, L.P. | System and method for provisioning a provisionable network device with a dynamically generated boot file using a server |
US7158779B2 (en) * | 2003-11-11 | 2007-01-02 | Microsoft Corporation | Sequential multimodal input |
US8996454B2 (en) * | 2004-01-07 | 2015-03-31 | Nokia Corporation | Remote management and access of databases, services and devices associated with a mobile terminal |
US8753296B2 (en) * | 2004-02-05 | 2014-06-17 | Motorika Limited | Methods and apparatus for rehabilitation and training |
US8831580B2 (en) * | 2008-08-15 | 2014-09-09 | Hipcricket, Inc. | Systems and methods of initiating a call |
CN1957327A (zh) * | 2004-03-18 | 2007-05-02 | 日本电气株式会社 | 数据处理设备,数据处理方法,和数据处理程序 |
US8538393B1 (en) * | 2004-09-21 | 2013-09-17 | Advanced Ground Information Systems, Inc. | Method to provide ad hoc and password protected digital and voice networks |
US20060104433A1 (en) * | 2004-11-18 | 2006-05-18 | Simpson Jason D | Call center campaign system |
US7828216B2 (en) * | 2005-03-11 | 2010-11-09 | Qualcomm Incorporated | Methods and apparatus for providing on-demand assistance for a wireless device |
US8467506B2 (en) * | 2005-04-21 | 2013-06-18 | The Invention Science Fund I, Llc | Systems and methods for structured voice interaction facilitated by data channel |
US20060246915A1 (en) * | 2005-04-29 | 2006-11-02 | Vineet Shrivastava | Remote control of mobile telephone user interface |
JP2006323721A (ja) * | 2005-05-20 | 2006-11-30 | Fuji Xerox Co Ltd | データ管理システム及びデータサーバ及びデータ管理方法 |
US7813485B2 (en) * | 2005-05-26 | 2010-10-12 | International Business Machines Corporation | System and method for seamlessly integrating an interactive visual menu with an voice menu provided in an interactive voice response system |
US8037516B2 (en) * | 2006-02-27 | 2011-10-11 | At&T Intellectual Property I, L.P. | Authentication tokens for use in voice over internet protocol |
US8730945B2 (en) * | 2006-05-16 | 2014-05-20 | Aylus Networks, Inc. | Systems and methods for using a recipient handset as a remote screen |
US8363807B2 (en) * | 2006-09-28 | 2013-01-29 | Nuance Communications, Inc. | System and method for performing an action on a phone in response to a user initiating an outbound call to one or more select phone numbers |
ITMI20062501A1 (it) * | 2006-12-22 | 2008-06-23 | Vodafone Omnitel Nv | Metodo per controllare remotamente un terminale mobile |
US20080220810A1 (en) * | 2007-03-07 | 2008-09-11 | Agere Systems, Inc. | Communications server for handling parallel voice and data connections and method of using the same |
US8452655B2 (en) * | 2007-04-10 | 2013-05-28 | Utbk, Llc | Systems and methods to facilitate real time communications and commerce via a social network |
US8811575B2 (en) * | 2007-06-13 | 2014-08-19 | I D You, Llc | Delivering additional information to receiving parties for text messaging based caller ID |
US8447018B2 (en) * | 2007-06-13 | 2013-05-21 | I D You, Llc | Information provided to parent regarindg a called for child protection |
US8676273B1 (en) * | 2007-08-24 | 2014-03-18 | Iwao Fujisaki | Communication device |
US8514842B1 (en) * | 2007-09-28 | 2013-08-20 | Adobe Systems Incorporated | Systems and methods for enabling communication between users of common virtual spaces |
WO2009070430A2 (en) * | 2007-11-08 | 2009-06-04 | Suridx, Inc. | Apparatus and methods for providing scalable, dynamic, individualized credential services using mobile telephones |
US20090158136A1 (en) * | 2007-12-12 | 2009-06-18 | Anthony Rossano | Methods and systems for video messaging |
US8175651B2 (en) * | 2007-12-17 | 2012-05-08 | Motorola Mobility, Inc. | Devices and methods for automating interactive voice response system interaction |
US9141261B2 (en) * | 2009-03-11 | 2015-09-22 | Fuhu Holdings, Inc. | System and method for providing user access |
US8300783B2 (en) * | 2009-02-09 | 2012-10-30 | Applied Minds, Llc | Method and apparatus for establishing data link based on audio connection |
US20100226362A1 (en) * | 2009-03-06 | 2010-09-09 | Innodial Communications, Inc. | Intelligent Call Mapping and Routing for Low Cost Global Calling on Mobile Devices Including SmartPhones |
US20100245582A1 (en) * | 2009-03-25 | 2010-09-30 | Syclipse Technologies, Inc. | System and method of remote surveillance and applications therefor |
US8374334B2 (en) * | 2009-07-27 | 2013-02-12 | Verizon Patent And Licensing Inc. | System and method for interactive customer service |
US20120185398A1 (en) * | 2009-09-17 | 2012-07-19 | Meir Weis | Mobile payment system with two-point authentication |
US9313329B2 (en) * | 2009-11-02 | 2016-04-12 | International Business Machines Corporation | Voice response systems browsing |
US8782022B2 (en) * | 2009-12-09 | 2014-07-15 | At&T Intellectual Property I, L.P. | Method and apparatus for aggregating and translating real-time user information to update social network profiles |
US8855600B2 (en) * | 2009-12-21 | 2014-10-07 | Verizon Patent And Licensing Inc. | Method and system for authenticating a non-native user of a mobile device |
US8627088B2 (en) * | 2010-02-10 | 2014-01-07 | Authernative, Inc. | System and method for in- and out-of-band multi-factor server-to-user authentication |
US9041765B2 (en) * | 2010-05-12 | 2015-05-26 | Blue Jeans Network | Systems and methods for security and privacy controls for videoconferencing |
-
2010
- 2010-11-05 US US12/940,414 patent/US20120117510A1/en not_active Abandoned
-
2011
- 2011-10-28 JP JP2011238044A patent/JP2012105262A/ja active Pending
- 2011-10-31 CN CN2011103551375A patent/CN102457577A/zh active Pending
- 2011-11-01 GB GB1118805.9A patent/GB2485269A/en not_active Withdrawn
- 2011-11-03 KR KR1020110113812A patent/KR20120048502A/ko not_active Application Discontinuation
- 2011-11-07 DE DE102011085848A patent/DE102011085848A1/de not_active Withdrawn
Patent Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2001142823A (ja) * | 1999-11-12 | 2001-05-25 | Erg Ventures:Kk | インターネットブラウジングシステム及び方法 |
WO2001069418A1 (en) * | 2000-03-15 | 2001-09-20 | Vocaltec Communications Ltd. | An improved audio and data collaboration and coordination system |
JP2004015763A (ja) * | 2002-06-11 | 2004-01-15 | Ntt Data Corp | コールセンタ支援装置、および、プログラム |
JP2008503184A (ja) * | 2004-06-10 | 2008-01-31 | ソニー エレクトロニクス インク | 音声リンク開始方法及び音声リンク開始装置 |
JP2007151052A (ja) * | 2005-11-24 | 2007-06-14 | Kazuhiro Shiina | 通話を伴うプッシュ型情報通信システム |
Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2018528554A (ja) * | 2015-07-14 | 2018-09-27 | ユージェット インコーポレイテッドUjet,Inc. | サービスパイプラインを含む顧客通信システム |
JP2021177410A (ja) * | 2015-07-14 | 2021-11-11 | ユージェット インコーポレイテッドUjet, Inc. | 顧客関係管理システム及び顧客サービス要求を処理する方法 |
JP7246052B2 (ja) | 2015-07-14 | 2023-03-27 | ユージェット インコーポレイテッド | 顧客関係管理システム及び顧客サービス要求を処理する方法 |
Also Published As
Publication number | Publication date |
---|---|
KR20120048502A (ko) | 2012-05-15 |
DE102011085848A1 (de) | 2012-05-10 |
GB2485269A (en) | 2012-05-09 |
GB201118805D0 (en) | 2011-12-14 |
US20120117510A1 (en) | 2012-05-10 |
CN102457577A (zh) | 2012-05-16 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
US11418643B2 (en) | Enhanced Caller-ID information selection and delivery | |
US9544317B2 (en) | Identification of potential fraudulent website activity | |
TW201545532A (zh) | 呼叫請求處理的方法和裝置 | |
CN105516071A (zh) | 验证业务操作安全性的方法、装置、终端及服务器 | |
JP2017204271A (ja) | 互いに異なるユーザ識別体系を利用して登録されたユーザを識別するサーバ間のサービス連動方法およびシステム | |
JP2021193577A (ja) | 商談支援装置、方法、及びコンピュータプログラム | |
US20180268344A1 (en) | Virtual dialogue crowdsourcing | |
KR20190096368A (ko) | 프로파일 관리를 위한 대화형 사용자 인터페이스 | |
CN112202744B (zh) | 一种多系统数据通信方法和装置 | |
AU2019264520A1 (en) | Method for processing solicited multimedia files | |
JP2012105262A (ja) | 通信デバイスの音声ダイヤル機能に対し同時並行的データ接続を自動確立するシステムならびに方法 | |
CN110808974A (zh) | 数据获取方法及装置、计算机装置及存储介质 | |
US9749828B2 (en) | Communication system and method for making telephone calls over the internet | |
US20170024679A1 (en) | Personalized user selection of remote video assistants based on remote video call history | |
US20210365589A1 (en) | Sensitive information obfuscation during screen share | |
CN114663089A (zh) | 数据处理方法、装置、电子设备和存储介质 | |
CN113159533A (zh) | 客服代表的推送方法、装置、设备及介质 | |
CN112613875A (zh) | 建立公基金的方法 | |
CN110647767A (zh) | 数据查看方法、电子设备和计算机可读存储介质 | |
KR20190033138A (ko) | 인공지능 기반 화상 고객센터 서비스 방법 | |
US11723090B1 (en) | Systems and methods for providing discrete access to an online service | |
US20150106160A1 (en) | Telecommunication system, apparatus, and method for capture, certification, distribution, and contact of online generated sales leads | |
US20150149596A1 (en) | Sending mobile applications to mobile devices from personal computers | |
US9871870B1 (en) | Pseudonymous communication session generation and management systems and methods | |
CN117692556A (zh) | 一种呼叫处理方法、装置、电子设备及可读存储介质 |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
RD04 | Notification of resignation of power of attorney |
Free format text: JAPANESE INTERMEDIATE CODE: A7424 Effective date: 20130621 |
|
A621 | Written request for application examination |
Free format text: JAPANESE INTERMEDIATE CODE: A621 Effective date: 20141009 |
|
A977 | Report on retrieval |
Free format text: JAPANESE INTERMEDIATE CODE: A971007 Effective date: 20150617 |
|
A131 | Notification of reasons for refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A131 Effective date: 20150714 |
|
A02 | Decision of refusal |
Free format text: JAPANESE INTERMEDIATE CODE: A02 Effective date: 20151215 |