JP2012008631A - Operation guide system, operation guide device, operation guide program and automation apparatus - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce operation time of an automation apparatus while cooperating with a portable terminal and also suppress development cost of the automation apparatus more than before.SOLUTION: An operation guide system according to the invention includes: one or more automation apparatuses for taking in information necessary for processing of a host computer that executes one or more processing from operation display means and providing the information to the host computer; operation procedure information storage means for storing one or more pieces of operation procedure information that shows operation procedure in each automation apparatus; and operation procedure information provision means for providing requested operation procedure information to a portable terminal, when an acquisition request of the operation procedure information from the portable terminal is accepted.

Description

  The present invention relates to an operation guidance system, an operation guidance device, an operation guidance program, and an automated device. For example, when operating an automated device such as an automated transaction device (ATM), an operational procedure is guided to a user. It can be applied to an operation guidance system.

  For example, there are a plurality of transactions performed using an automatic transaction apparatus of a financial institution. The operation procedure of each transaction is different, and it is a complicated operation for a customer who performs a transaction operation with an automatic transaction apparatus. Therefore, the transaction operation procedure is displayed so that the customer can smoothly operate the automatic transaction apparatus.

  Conventionally, as a technique for displaying a transaction operation procedure, a technique for displaying a transaction operation procedure on a display unit of an automatic transaction apparatus or a technique for additionally displaying details of a transaction operation procedure by pressing a help key by a customer has been mainstream. .

  Patent Document 1 describes a technology of an automatic transaction apparatus including an operation display unit having an area as a key input unit for an operator to input keys and a display area for displaying guidance indicating an operation procedure. Thereby, the operator can input necessary information while viewing the guidance displayed in the display area.

  Patent Document 2 describes a technology of an automatic transaction apparatus that displays a flowchart showing a transaction operation procedure when an instruction to display the transaction operation procedure is received.

  In addition, there is a technology that uses mobile phones owned by customers. For example, it is a technique in which a customer inputs information necessary for a transaction to a mobile phone in advance and gives the information input to the mobile phone to the automatic transaction apparatus when performing the transaction. This is a technology that uses a mobile phone as an input device of an automatic transaction apparatus.

JP-A-7-262291 JP 2002-123859 A

  However, when the transaction operation procedure is displayed on the display unit of the automatic transaction apparatus described above or when the details of the transaction operation procedure are additionally displayed by pressing the help key, the customer operation time in the automatic transaction apparatus is longer. The problem of becoming may arise.

  Moreover, the transaction operation procedure in an automatic transaction apparatus may be changed. In this case, the software development side needs to change the software of the automatic transaction apparatus every time the transaction operation procedure is changed. This can be a heavy burden for software developers and can also be a large burden economically.

  Furthermore, the technique of performing prior input using the above-described mobile phone needs to increase the security of data input. This is because, conventionally, a mobile phone is used as an input device of an automatic transaction device, and therefore, data input to the mobile phone in advance may be used illegally. In addition, when using the prior input of the mobile phone, since it is a mechanism for simplifying the transaction operation in the automatic transaction apparatus, it is necessary to link each operation of the automatic transaction apparatus with the input data of the mobile phone. However, it is very difficult to create a mechanism for reflecting the data pre-input to the mobile phone in the transaction processing of the automatic transaction apparatus, and it is difficult to realize a simple transaction operation of the automatic transaction apparatus. It was.

  The above problem is not only automatic transaction equipment, but also automatically displays operation screens such as automatic passbook issuing machines, KIOSK terminals, airline ticket automatic ticketing machines, automatic ticketing machines located in convenience stores and stations, etc. The same applies to automated equipment that performs processing.

  Therefore, an operation guidance system, an operation guidance device, an operation guidance program, and an automation device that can shorten the operation time of the automation device and can reduce the development cost of the automation device as compared with the conventional device while cooperating with the portable terminal. Is required.

  In order to solve such a problem, an operation guidance system according to the first aspect of the present invention includes (1) fetching information necessary for processing of a host computer that executes one or a plurality of processing from an operation display means, and acquiring the information from the host computer. One or a plurality of automated devices to be given to (2), an operation procedure information storage means for storing one or a plurality of operation procedure information indicating an operation procedure in each automated device, and (3) a request for obtaining operation procedure information from a portable terminal And an operation procedure information providing means for providing the requested operation procedure information to the mobile terminal.

  The operation guidance apparatus according to the second aspect of the present invention guides operation procedure information in an automated apparatus that takes in information necessary for processing of a host computer that executes one or a plurality of processes from an operation display means and gives the information to the host computer. (1) an operation procedure information storage means for storing one or more operation procedure information indicating the operation procedure in each automated device; and (2) receiving an operation procedure information acquisition request from a portable terminal. And operation procedure information providing means for providing the requested operation procedure information to the portable terminal.

  The operation guidance program of the third aspect of the present invention guides operation procedure information in an automated apparatus that takes in information necessary for processing of a host computer that executes one or a plurality of processes from an operation display means and gives the information to the host computer. (1) a computer having operation procedure information storage means for storing one or more operation procedure information indicating an operation procedure in an automated device; (2) a request for acquiring operation procedure information from a portable terminal When it receives, it is made to function as the operation procedure information provision means which provides the requested operation procedure information to a portable terminal.

  An automated device according to a fourth aspect of the present invention is an automated device that receives an operation from the operation procedure information providing means according to the operation procedure information provided to the portable terminal, fetches information from the operation display means, and gives the information to the host computer. And (1) an operation screen storage means for storing a specific operation screen having operation procedure correspondence identification information corresponding to the operation procedure of the operation procedure information and having at least only operation keys necessary for the operation; ) Display control means for displaying a specific operation screen stored in the operation screen storage means on the operation display means when receiving an operation according to the operation procedure information provided to the portable terminal; and (3) a specific operation screen. And a process control means for fetching information input from the operation display means for displaying as information requested in the procedure corresponding to the operation procedure correspondence identification information.

  ADVANTAGE OF THE INVENTION According to this invention, the operation time of an automation apparatus can be shortened, aiming at cooperation with a portable terminal, and the development cost of an automation apparatus can be held down.

It is a whole lineblock diagram showing the whole automatic transaction system composition of a 1st embodiment. It is an internal block diagram which shows the internal structure of the automatic transaction apparatus of 1st Embodiment. It is an internal block diagram which shows the internal structure of the portable terminal and operation procedure information provision server of 1st Embodiment. It is an internal block diagram which shows the internal structure of the host computer of 1st Embodiment. It is a sequence diagram which shows the operation | movement of the operation guidance process of 1st Embodiment. It is a screen figure which shows the example of a screen displayed on the portable terminal and automatic transaction apparatus of 1st Embodiment. It is a screen figure which shows the example of a screen displayed on the portable terminal and automatic transaction apparatus at the time of notifying transaction information in 1st Embodiment (the 1). It is a screen figure which shows the example of a screen displayed on the portable terminal and automatic transaction apparatus at the time of notifying transaction information in 1st Embodiment (the 2). It is an internal block diagram which shows the internal structure of the host computer of 2nd Embodiment. It is a sequence diagram which shows operation | movement of the operation guidance process of 2nd Embodiment. It is a screen figure which shows the example of a screen displayed on the portable terminal and automatic transaction apparatus at the time of notifying transaction information in 2nd Embodiment.

(A) 1st Embodiment Hereinafter, 1st Embodiment of the operation guidance system of this invention, an operation guidance apparatus, the operation guidance program, and an automation apparatus is described, referring drawings.

  In 1st Embodiment, the case where an automatic transaction apparatus (ATM), such as a financial institution, is applied as an example of automation equipment is illustrated.

(A-1) Configuration of First Embodiment (A-1-1) Overall Configuration FIG. 1 is an overall configuration diagram showing an overall configuration of an automatic transaction system according to the first embodiment. In FIG. 1, an automatic transaction system 10 according to the first embodiment includes at least a mobile terminal 1, an automatic transaction apparatus 2, an operation procedure information providing server 3, and a host computer 4 via a network 5. Although one automatic transaction apparatus 2 is illustrated in FIG. 1, a plurality of automatic transaction apparatuses 2 may be provided.

  The network 5 can be a dedicated line, a public line, or a communication network that combines these lines. The network 5 can be a wired line, a wireless line, or a communication network that combines these.

  The automatic transaction apparatus 2 is installed in a financial institution such as a bank or a store such as a station or a convenience store. The automatic transaction apparatus 2 performs, for example, a financial transaction such as a transfer transaction, a deposit transaction (for example, a deposit transaction), a withdrawal transaction (for example, a withdrawal transaction) by a user operation. The automatic transaction apparatus 2 takes in the transaction type desired by the user and information necessary for the transaction, and transmits the transaction type and information necessary for the transaction to the host computer 4 via the network 5.

  The automatic transaction apparatus 2 receives a transaction result processed by the host computer 4 from the host computer 4 and displays the transaction result, or generates a transaction statement slip (hereinafter also referred to as a statement slip) based on the transaction result. It prints and outputs it.

  The host computer 4 is a host computer on the center side of the financial institution. The host computer 4 receives information necessary for the transaction from the automatic transaction apparatus 2 via the network 5 and executes the transaction desired by the user based on the transaction information. The host computer 4 transmits the transaction result to either or both of the automatic transaction apparatus 2 and the portable terminal 1 via the network 5.

  The mobile terminal 1 is a communication terminal held by a person who uses the automatic transaction apparatus 2. Here, conventionally, the portable terminal 1 is used as an input unit, whereas in this embodiment, the portable terminal 1 is used as a display unit.

  In other words, when the user operates the automatic transaction apparatus 2, the portable terminal 1 accesses the operation procedure information providing server 3 and performs the transaction operation procedure on the operation screen of the automatic transaction apparatus 2 in response to the user's operation. Acquire operation procedure information to be guided. The portable terminal 1 displays the operation procedure based on the received operation procedure information on the display unit. Thereby, the user can perform a transaction operation on the automatic transaction apparatus 1 while viewing the operation procedure information displayed on the mobile terminal 1.

  The mobile terminal 1 can be widely applied as long as it has a communication function. For example, a mobile phone, a personal computer, a PDA, a PHS terminal, a game terminal, an electronic book terminal, or the like can be applied.

  The operation procedure information providing server 3 is a server (for example, a Web server) that provides operation procedure information for guiding the transaction operation procedure of the automatic transaction apparatus 2. The operation procedure information providing server 3 stores operation procedure information for one or more transactions performed by the automatic transaction apparatus 2. When receiving an operation procedure information acquisition request from the mobile terminal 1 via the network 5, the operation procedure information providing server 3 gives the requested operation procedure information to the mobile terminal 1.

  At this time, the operation procedure information providing server 3 acquires the type of transaction desired by the user from the mobile terminal 1, reads the operation procedure information corresponding to the type of transaction, and stores the operation procedure information in the mobile terminal 1. To provide.

(A-1-2) Internal Configuration of Automatic Transaction Device 2 FIG. 2 is an internal configuration diagram showing the internal configuration of the automatic transaction device 2. In FIG. 2, the automatic transaction apparatus 2 includes at least a control unit 21, a communication unit 22, an operation display unit 23, a card processing unit 24, a printer unit 25, a bill / coin deposit / withdrawal unit 26, a passbook processing unit 27, and a storage unit 28. Have.

  The control unit 21 is a processing unit or device that controls processing of the automatic transaction apparatus 2. The control unit 21 is connected to the operation display unit 23, the card processing unit 24, the printer unit 25, the bill / coin deposit / withdrawal unit 26, the passbook processing unit 27, the communication unit 22, and the storage unit 28. Control processing.

  As shown in FIG. 2, the control unit 21 has at least a transaction processing unit 211 and a transaction information notification unit 212 as a functional configuration.

  The transaction processing unit 211 performs transaction processing performed by the automatic transaction apparatus 2. The transaction processing unit 211 takes in the transaction type selected by the user from the operation display unit 23, reads operation screen information corresponding to the transaction type from the storage unit 22, and gives the operation screen information to the operation display unit 23.

  Further, the transaction processing unit 211 captures information input to the operation display unit 23 by the user and information written in the card and / or the passbook from the card processing unit 24 and / or the passbook processing unit 27 and performs transactions necessary for the transaction. Get information.

  Further, the transaction processing unit 211 receives the transaction result from the host computer 4 and gives the transaction result to the operation display unit 23, the card processing unit 24, the printer unit 25, the bill / coin deposit / withdrawal unit 26, and the bankbook processing unit 27. It is.

  The transaction information notification unit 212 notifies the host computer 212 of the transaction information acquired by the transaction processing unit 211 via the communication unit 22.

  Here, the transaction information includes, for example, detailed transaction information such as transaction date and time, transaction type, transaction content (for example, transfer destination, recipient), transaction amount, information stored in a card or passbook, and the like. . The information stored in the card or passbook includes at least identification information for identifying the user. The identification information is not particularly limited, but it is desirable to apply information associated with user information managed by the host computer 4. For example, user identification information, an account number, etc. given to a card etc. can be used for identification information.

  The storage unit 28 stores an operation screen displayed on the operation display unit 23, information input by the user, confirmation operation information received from the host computer 4, and the like.

  Here, the storage unit 28 stores a dedicated operation screen to be displayed when the user performs a transaction according to the operation procedure information displayed on the mobile terminal 1. This dedicated operation screen is given screen identification information (for example, “screen No.”) for identifying the operation screen. By providing this “screen No.”, it is possible to link the relevance between the transaction operation procedure in the automatic transaction apparatus 2 and the input information of the user. That is, the transaction processing unit 211 can process information input at each step of the transaction procedure as information requested at that step.

  The operation display unit 23 includes a display unit that displays a transaction operation screen under the control of the control unit 21 and an operation unit that captures information input by the user. For example, the operation display unit 23 may be one in which the operation unit and the display unit are integrated, such as a touch panel display, or the operation unit and the display unit may be configured separately.

  The operation display unit 23 gives information input by the user to the control unit 21. For example, in the case of a transfer transaction, the input information includes the name of the financial institution to which the transfer is made, a store name, a subject, an account number, a payee name, a client name, a client telephone number, and a transfer amount. In addition, in the case of transactions such as deposits and withdrawals, the account number, password, deposit / withdrawal amount, etc. are used as input information.

  The card processing unit 24 reads information recorded on a card used for transactions such as a bank card and a transfer card received from the reception port, and gives the read information to the control unit 21. The card processing unit 24 writes the information received from the control unit 21 on the card and discharges the card from the discharge port. As the card, for example, a card on which an IC chip or the like is mounted, a card that can store information by a magnetic method, or the like can be applied. The card processing unit 24 can correspond to a card that stores information by these electric methods and magnetic methods. Although only one card processing unit 24 is shown in FIG. 2, for example, components that are processed by an electrical method, a magnetic method, or the like may be provided separately.

  The printer unit 25 prints the transaction information received from the control unit 21 on a medium (for example, paper) and discharges it as a statement slip from the discharge port.

  The banknote / coin deposit / withdrawal unit 26 takes in the banknotes and coins received from the receiving port, calculates the amount of the banknotes and coins and stores them in a storage (not shown), This is given to the control unit 21. Moreover, the banknote / coin depositing / withdrawing part 26 takes out the banknote and coin corresponding to the amount of money instructed from the control unit 21 from the storage, and discharges the banknote and coin from the output port.

  The passbook processing unit 27 reads information recorded in the passbook received from the reception port and gives the information to the control unit 21. Further, the passbook processing unit 27 enters the information received from the control unit 21 in the passbook, and outputs the passbook after the entry from the output port.

  The communication unit 22 is a processing unit and a device that exchange information with the host computer 4 through the network 5. For example, when information necessary for the transaction is stored in the storage unit 28 and the user confirms that the transaction selected by the information is performed, the communication unit 22 transmits the information stored in the storage unit 28 to the host computer. 4 to send. Further, when receiving the transaction result from the host computer 4, the communication unit 22 gives the transaction result to the control unit 21 and gives the transaction result to the control unit 21.

(A-1-3) Internal Configuration of Mobile Terminal 1 and Operation Procedure Information Providing Server 3 FIG. 3 is an internal configuration diagram showing the internal configuration of the mobile terminal 1 and the operation procedure information providing server 3.

  The portable terminal 1 can apply an existing portable terminal. In FIG. 3, the mobile terminal 1 includes a control unit 11, a display unit 12, an operation unit 13, and a communication unit 14. If the communication part 14 can communicate with the network 5, it can apply widely, without being specifically limited. As the communication unit 14, for example, a communication unit that enables e-mail or Web access via a mobile phone network, a wireless LAN communication unit represented by WiFi (registered trademark), a short-range wireless communication unit, or the like is applied. Can do. The portable terminal 1 requests the operation procedure information providing server 3 to acquire operation procedure information of the automatic transaction apparatus 2.

  In FIG. 3, the operation procedure information providing server 3 includes at least a control unit 31, a communication unit 32, an operation procedure information storage unit 33, and a user information storage unit 34.

  The control unit 31 is a processing unit or device that controls processing of the operation procedure information providing server 3. The control unit 31 includes an operation procedure information providing unit 311 as a functional configuration. The control unit 31 may have a function of performing user authentication of the user.

  When the operation procedure information providing unit 311 receives an operation procedure information acquisition request from the mobile terminal 1, the operation procedure information providing unit 311 reads out the operation procedure information of the requested transaction from the operation procedure information storage unit 33 and gives the operation procedure information to the mobile terminal 1. It is.

  Here, various methods can be widely applied as a method of providing operation procedure information. For example, the operation procedure information may be provided as Web information to the mobile terminal 1 that has accessed, or an e-mail including the operation procedure information is transmitted to the e-mail address of the mobile terminal 1. Also good. Furthermore, the operation procedure information providing unit 311 may use only an operation procedure information acquisition request as an access process, and provide operation procedure information by e-mail.

  Note that, when operating procedure information is transmitted by e-mail, the operating procedure information providing unit 311 acquires user identification information from the mobile terminal 1, and user information corresponding to the identification information is stored in a user information storage unit 34 described later. Search from. Thereby, an electronic mail can be transmitted with respect to the electronic mail address of the portable terminal 1 which the registered user registered.

  The operation procedure information storage unit 33 stores one or more operation procedure information of the automatic transaction apparatus 2. The operation procedure information storage unit 33 stores operation procedure information for each transaction type. For example, the operation procedure information may include an operation screen image and explain the operation procedure, or may explain the operation procedure in text.

  The user information storage unit 34 stores user information of registered users. A user who desires registration performs a predetermined registration process. As a result, the user information of the registered user is stored in the user information storage unit 34. The user information is associated with the identification information of the user and corresponds to, for example, a name, an address, an e-mail address, and an age. The e-mail address includes at least the e-mail address of the mobile terminal 1. Furthermore, not only one e-mail address but a plurality may be registered.

  The communication unit 32 performs communication processing via the network 5. The communication unit 32 can widely apply a method that enables communication between the mobile terminal 1, the automatic transaction apparatus 2, and the host computer 4.

(A-1-4) Internal Configuration of Host Computer 4 FIG. 4 is an internal configuration diagram showing the internal configuration of the host computer 4. In FIG. 4, the host computer 4 includes at least a control unit 41, a communication unit 42, a transaction database 43, and a user information storage unit 44.

  The control unit 41 is a processing unit or device that controls processing of the host computer 4. The control unit 41 has at least a transaction process execution unit 411 and a transaction information notification unit 412 as functional configurations.

  The transaction processing execution unit 411 executes transaction processing based on the transaction information received from the automatic transaction apparatus 2. Moreover, when the transaction process is executed, the transaction process execution unit 411 stores the transaction result in the transaction database 43 and gives the transaction result to the automatic transaction apparatus 2 via the communication unit 42. For example, the transaction process execution unit 411 assigns a transaction identification number for identifying a transaction, and stores the transaction identification number in the transaction database 43 in association with the transaction information. Data transmission / reception between the host computer 4 and the automatic transaction apparatus 2 is performed using the transaction identification number.

  When the transaction information notification unit 412 receives transaction information from the automatic transaction apparatus 2, the transaction information notification unit 412 notifies the mobile terminal 1 of transaction information including the content of the transaction. Here, as a method for notifying the mobile terminal 1 of the transaction information, for example, a method using e-mail can be applied.

  For example, the transaction information from the automatic transaction apparatus 2 includes user identification information. The user information managed by the user information storage unit 44 of the host computer 4 is associated with the user identification information. The transaction information notification unit 412 searches the user information storage unit 44 for user information corresponding to the user identification information included in the transaction information from the automatic transaction apparatus 2. Then, the transaction information notifying unit 412 reads the e-mail address of the registered user's mobile terminal 1 included in the searched user information, and transmits the e-mail including the transaction information with this e-mail address as the transmission destination. .

  The transaction database 43 is a database that stores transaction results executed by the transaction processing execution unit 411.

  The user information storage unit 44 stores user information of registered users.

  The communication unit 42 performs communication processing via the network 5. The communication unit 42 can widely apply a method that enables communication between the automatic transaction apparatus 2 and the mobile terminal 1.

(A-2) Operation of First Embodiment Next, the operation guidance processing operation in the automatic transaction system 10 of the first embodiment will be described with reference to the drawings.

  FIG. 5 is a sequence diagram illustrating an example of operation guidance processing operations according to the first embodiment. In the following, it is assumed that the user performs a predetermined registration process, and the user information of the user is managed in the operation procedure information providing server 3 and the host computer 4.

  In FIG. 5, first, a user who uses the automatic transaction apparatus 2 connects to the network 5 and accesses the operation procedure information providing server 3 using his / her mobile terminal 1 (step S101). The portable terminal 1 makes a request for obtaining transaction operation procedure information to the operation procedure information providing server 3 by the user's operation (step S102).

  In the operation procedure information server 3, the operation procedure information providing unit 311 reads the operation procedure information of the requested transaction type from the operation procedure information storage unit 33 in response to a request from the portable terminal 1, and stores the operation procedure information in the portable procedure information server 3. It transmits to the terminal 1 (step S103).

  The portable terminal 1 displays the operation procedure based on the operation procedure information received from the operation procedure information providing server 3 on the display unit 12 (step S104). And a user operates the operation display part 23 of the automatic transaction apparatus 2 according to the operation procedure displayed on the display part 12 of the portable terminal 1 (step S105).

  FIG. 6 shows a screen example displayed on the display unit 12 of the mobile terminal 1 and a screen example displayed on the operation display unit 23 of the automatic transaction apparatus 2. FIG. 6 illustrates an operation procedure when the user selects a withdrawal transaction.

  For example, when the mobile terminal 1 accesses the operation procedure information providing server 3, a screen shown in FIG. 6A-1 is displayed on the display unit 12 of the mobile terminal 1. The user operates the operation unit 13 of the mobile terminal 1 to select a desired withdrawal transaction. The selected information is given to the operation procedure information providing server 3 as an operation procedure information acquisition request via the network 3.

  In the operation procedure information providing server 3, the operation procedure information providing unit 311 gives the operation procedure information of the requested withdrawal transaction to the mobile terminal 1. As described above, as a method of transmitting operation procedure information, it may be provided as Web information, or may be provided by e-mail with the e-mail address of registered user information as a transmission destination. May be. FIGS. 6 (A-2) to (A-5) are screen examples of operation procedures for withdrawal transactions.

  A menu screen shown in FIG. 6B-1 is displayed on the operation display unit 23 of the automatic transaction apparatus 2 handled by the user.

  Moreover, the screen of FIG. 6 (A-2) which shows the first operation of the withdrawal transaction is displayed on the mobile terminal 1. In the screen of Fig. 6 (A-2), press "..." Drawer 2 ". ". In accordance with this screen, the user selects the “drawer 2” button from the screen displayed on the operation display unit 23 of the automatic transaction apparatus 2.

  In the automatic transaction apparatus 2, in response to a user operation, the operation display unit 23 displays the screen of FIG. 6 (B-2) which is the next transaction operation.

  Note that “Drawer 2” shown in FIG. 6B-1 is a button provided to distinguish between a transaction operation using the mobile terminal 1 and a normal “drawer” transaction operation in the automatic transaction apparatus 2. is there. Thereby, the automatic transaction apparatus 2 can display a special operation screen used for the transaction operation using the portable terminal 1 and notify the host computer 4 that the transaction operation is performed using the portable terminal 1. can do.

  Next, the mobile terminal 1 displays the screen of FIG. 6 (A-3) showing the first operation of the withdrawal transaction. In the screen of Fig. 6 (A-3), when "" Screen 1 "is displayed, insert a card. ". The user inserts the card into the receiving port of the card processing unit 24 according to this screen.

  Here, the screen displayed on the automatic transaction apparatus 2 is given “Screen No.”. This “screen No.” is a number for linking the transaction operation procedure in the automatic transaction apparatus 2 and the user's operation. In other words, by assigning “screen No.”, it is possible to give the relevance between the content requested by the automatic transaction apparatus 2 and the input at that time. Can be coordinated. Furthermore, since the operation request and input in the automatic transaction apparatus 2 can be coordinated, a detailed operation procedure is not displayed on the display screen of the automatic transaction apparatus 2, and the basic keys that are the minimum necessary. It will be sufficient to display only.

  For example, the automatic transaction apparatus 2 displays a screen displaying “Screen 1”. The user inserts a card when “screen 1” is displayed. “Screen 1” is a screen requesting card insertion. Therefore, in the automatic transaction apparatus 2, the card processing unit 24 accepts the card and reads information stored in the accepted card. Note that only the “Cancel” key is displayed on the screen of FIG. 6B-2 as an example of the minimum necessary keys.

  By doing so, it is possible to provide an operation screen that is easy to understand for the user. Furthermore, for a financial institution or the like, it is possible to provide an automatic transaction apparatus 2 with a simple operation screen that is flexible and reduces costs even when the transaction procedure is changed.

  Next, the mobile terminal 1 displays the screen of FIG. 6 (A-4) showing the first operation of the withdrawal transaction. In the screen shown in Fig. 6 (A-4), when "Screen 2" is displayed, enter your PIN with ATM. ". The user inputs the password into the operation display unit 23 according to this screen.

  At this time, for example, the automatic transaction apparatus 2 displays a screen displaying “screen 2”. “Screen 2” is a screen requesting input of a personal identification number. For this reason, “screen 2” further displays a numeric keypad necessary for inputting the personal identification number. The user presses the numeric keypad on “Screen 2” and inputs his / her personal identification number. In the automatic transaction apparatus 2, the transaction processing unit 211 captures the information input on the “screen 2” as a personal identification number.

  Next, the screen of FIG. 6 (A-5) showing the first operation of the withdrawal transaction is displayed on the mobile terminal 1. In the screen of Fig. 6 (A-5), when "Screen 3" is displayed, enter the withdrawal amount by ATM. ". The user inputs the withdrawal amount to the operation display unit 23 according to this screen.

  At this time, for example, the automatic transaction apparatus 2 displays a screen displaying “screen 3”. “Screen 3” is a screen requesting input of the withdrawal amount. For this reason, on the “screen 3”, as with “screen 2”, a numeric keypad for inputting the withdrawal amount is displayed. The user presses the numeric keypad on “Screen 3” and inputs a desired withdrawal amount. In the automatic transaction apparatus 2, the transaction processing unit 211 captures the information input on “Screen 3” as a withdrawal amount.

  As described above, when the transaction processing unit 211 of the automatic transaction apparatus 2 takes in the transaction information, the transaction information notification unit 212 transmits the transaction information to the host computer 4 (step S106).

  Next, let the user confirm the transaction details. Here, as a method for requesting confirmation of transaction details, a method in which the host computer 4 notifies the mobile terminal 1 of transaction information, a method in which the automatic transaction apparatus 2 prints and outputs a statement slip, or the like can be applied. .

  Therefore, a method in which the host computer 4 notifies the mobile terminal 1 of transaction information and a method in which the automatic transaction apparatus 2 prints and outputs a statement slip will be described.

  First, a method in which the host computer 4 notifies the mobile terminal 1 of transaction information will be described.

  FIG. 7 is a diagram illustrating a screen example of the display unit 13 of the mobile terminal 1 when the host computer 4 notifies the mobile terminal 1 of transaction information. The screen in FIG. 7A is a screen that follows the screen in FIG.

  The screen in FIG. 7 (A) shows that the transaction details have been sent by e-mail (“Transaction details have been sent to your e-mail.”) And the operation procedure after confirming the transaction details (“Confirm at ATM if you like. If you make a mistake, press Cancel on the ATM. ”) Is displayed.

  On the other hand, in the host computer 4, as shown in FIG. 5, when transaction information is acquired from the automatic transaction apparatus 2, the transaction information notification unit 412 stores user identification information included in the transaction information (for example, in a card or the like). The user information corresponding to the information etc.) is read from the user information storage unit 44. Then, the transaction information notification unit 412 notifies the transaction information indicating the transaction details by e-mail using the e-mail address of the mobile terminal 1 included in the user information as a transmission destination (steps S107 and S108).

  The mobile terminal 1 opens the received e-mail and displays the transaction content screen illustrated in FIG. 7B (step S109). As a result, the user can see whether the transaction content is correct by looking at the display screen of the mobile terminal 1.

  At this time, for example, the screen of FIG. 7C is displayed on the automatic transaction apparatus 2. When the transaction content is correct, the user presses a “confirm” key on the screen of the automatic transaction apparatus 2 to continue the transaction. Otherwise, the user presses the “Cancel” key to cancel the transaction. And the automatic transaction apparatus 2 transmits the operation information by a user to the host computer 4 (step S111).

  Next, a method in which the automatic transaction apparatus 2 prints and outputs a statement slip will be described.

  FIG. 8 is a diagram illustrating a screen example of the display unit 13 of the mobile terminal 1 when the automatic transaction apparatus 2 prints a statement slip. The screen in FIG. 8A is a screen that follows the screen in FIG.

  The screen in FIG. 8A displays that the transaction slip has been printed and the operation procedure after confirming the transaction. The automatic transaction apparatus 2 prints transaction information on a medium and outputs a statement slip as shown in FIG. The user checks the details of the transaction by looking at the statement slip printed and output by the automatic transaction apparatus 2.

  At this time, for example, the screen of FIG. 8C is displayed on the automatic transaction apparatus 2. When the transaction content is correct, the user presses a “confirm” key on the screen of the automatic transaction apparatus 2 to continue the transaction. Otherwise, the user presses the “Cancel” key to cancel the transaction. Then, the automatic transaction apparatus 2 transmits operation information by the user to the host computer 4.

  Here, the automatic transaction apparatus 2 displays the screen illustrated in FIGS. 7C and 8C. The screens of FIGS. 7C and 8C display only a “confirm” key and a “cancel” key as an example of the minimum necessary keys. However, in addition to these keys, a “correction” key for correcting transaction contents may be provided. When the “correction” key is pressed, the transaction content input screen may be displayed to allow partial or complete correction.

  When the host computer 4 receives the operation information from the automatic transaction apparatus 2, the transaction processing execution unit 411 executes a transaction based on the transaction information from the automatic transaction apparatus 2 (step S112), and the transaction result is sent to the automatic transaction apparatus. 2 (step S113). And the automatic transaction apparatus 2 displays a transaction result, and the process of transaction is completed (step S114).

(A-3) Effects of First Embodiment As described above, according to the first embodiment, detailed procedures are not displayed on the operation screen of the automatic transaction apparatus, and only the minimum necessary keys are displayed. Therefore, even if there is a change in the operation procedure, it is not necessary to make a major change in the software of the automatic transaction apparatus. Furthermore, it is possible to provide a user-friendly operation screen for the customer.

  Further, according to the first embodiment, the mobile terminal is used as the display unit. For this reason, since a portable terminal is not used as an input device as in the prior art, no new risk is generated in terms of data security. As a result, since the barriers to introduction are reduced, it is possible to introduce a mechanism for cooperation with a mobile terminal.

  Furthermore, according to the first embodiment, the operation screen of the automatic transaction apparatus can be simplified. Therefore, since the cost of the operation screen can be suppressed, the cost of the automatic transaction apparatus itself can also be suppressed. As a result, it is possible to provide a financial institution or the like with an automatic transaction apparatus that is less expensive than the conventional one.

(B) 2nd Embodiment Next, 2nd Embodiment of the operation guidance system of this invention, an operation guidance apparatus, the operation guidance program, and an automation apparatus is described, referring drawings.

  The second embodiment is different from the first embodiment in that the host computer determines the legitimacy of the operation of the automatic transaction apparatus by the user in order to enhance the security effect.

(B-1) Configuration of Second Embodiment The second embodiment is different from the first embodiment in the configuration and processing of the host computer. Therefore, also in 2nd Embodiment, it demonstrates using FIGS. 1-3.

  In addition to the function of the first embodiment, the host computer 4 confirms the legitimacy of the person who operates the automatic transaction apparatus 2 when the user operates the automatic transaction apparatus 2 using the mobile terminal 1. And confirming whether or not the operation by the user is justified.

  For example, the host computer 4 randomly determines a confirmation key related to the confirmation operation, and notifies the portable terminal 1 of the confirmed confirmation key as confirmation operation information. When the user operates the automatic transaction apparatus 2, the host computer 4 determines whether or not the user's operation received from the automatic transaction apparatus 2 is an operation as instructed. Thereby, since the identity of the person who requested | required confirmation operation and the operator of the automatic transaction apparatus 2 can be determined, security can be improved.

  FIG. 9 is an internal configuration diagram illustrating an internal configuration of the host computer 4 according to the second embodiment. The host computer 4 of the second embodiment basically has the same configuration as that of the first embodiment, but the functional configuration of the control unit 41 is different.

  In FIG. 9, the control unit 41 includes a confirmation operation information determination unit 413 and a confirmation operation determination unit 414 in addition to the transaction process execution unit 411 and the transaction information notification unit 412.

  The confirmation operation information determination unit 413 determines confirmation operation information for each transaction. The confirmation operation information determination unit 413 temporarily stores the determined confirmation operation information in association with the user identification information or the transaction identification number of the transaction. Thereby, it is possible to obtain a correspondence relationship between the assigned confirmation operation information and the operation by the user.

  Here, the confirmation operation refers to an operation requested to the registered user in order to confirm the legitimacy of the user operating the automatic transaction apparatus 2 while looking at the operation procedure information displayed on the mobile terminal 1. Say.

  The method for determining the confirmation operation information is not particularly limited, and various methods can be widely applied. For example, a method of randomly selecting from predetermined confirmation operations, a method of determining confirmation operations according to a predetermined selection method, or the like can be applied. Further, different confirmation operation information may be determined for each transaction such as a transfer transaction, a withdrawal transaction, and the like.

  The confirmation operation information is information indicating the content of the confirmation operation requested from the user. For example, as an example of the confirmation operation information, a confirmation key such as “If the transaction content is correct, press the 7th key on the automatic transaction apparatus 2. Otherwise, press the 2nd key.” Information that specifies can be applied. In this example, the confirmation operation information determination unit 413 can determine that the type of the confirmation key is different for each transaction.

  In addition, although the example of said confirmation operation information has illustrated the case where it shows in the case of confirmation of transaction content, you may make it ask | require confirmation operation suitably in other transaction procedures. The selection of the confirmation key is not limited to the number key, and may be a key such as a character or a symbol.

  Further, the confirmation operation information determination unit 413 gives the determined confirmation operation information to the transaction information notification unit 412. Thereby, the transaction information including the confirmation operation information can be given to the mobile terminal 1.

  The confirmation operation determination unit 414 determines whether or not the user operation information received from the automatic transaction apparatus 2 is performed by the instructed confirmation operation. When the confirmation operation determination unit 414 receives the operation information from the automatic transaction apparatus 2, the confirmation operation determination unit 414 obtains the confirmation operation information temporarily stored based on the user identification information or transaction identification information associated with the operation information. read out. Then, the confirmation operation determination unit 414 determines whether or not the user operation information is an operation designated by the confirmation operation information. If the confirmation operation is valid, the confirmation operation determination unit 414 notifies the transaction processing execution unit 411 to that effect.

  If the confirmation operation is inappropriate, the user may be unauthorized. In this case, for example, the confirmation operation determination unit 414 may request the user to perform a re-operation. Further, if the re-operation is unjustified for a predetermined number of times, the host computer 4 performs notification to a security system (not shown) of the store where the automatic transaction apparatus 2 is installed, or performs predetermined security processing. Also good.

(B-2) Operation of Second Embodiment FIG. 10 is a sequence diagram illustrating an example of operation guidance processing operation of the second embodiment. In FIG. 10, steps S101 to S106 are the same as those in the first embodiment, and a detailed description thereof will be omitted here.

  In the host computer 4, when transaction information is acquired from the automatic transaction apparatus 2, the confirmation operation information determination unit 413 determines confirmation operation information (step S201).

  When the confirmation operation information determination unit 413 determines the confirmation operation information, the confirmation operation information determination unit 413 temporarily stores the determined confirmation operation information in association with the user identification information or the transaction identification information. Also, the confirmation operation information determination unit 413 gives the determined confirmation operation information to the transaction information notification unit 412.

  The transaction information notification unit 412 notifies the mobile terminal 1 of information including the confirmation operation information and the transaction information by e-mail (steps S202 and S203). The portable terminal 1 opens the received e-mail and displays a screen of transaction information and confirmation operation information (step S204).

  FIG. 11 shows a screen example displayed on the display unit 12 of the mobile terminal 1 and a screen example displayed on the operation display unit 23 of the automatic transaction apparatus 2. The screen of FIG. 11A is a screen that follows the screen of FIG. 6A-5 described in the first embodiment.

  In the screen of FIG. 11 (A), a message indicating that the transaction content has been transmitted by e-mail (“transaction content has been sent to your mail”) is displayed.

  Thereafter, when the mobile terminal 1 receives an e-mail from the host computer 4, the mobile terminal 1 displays a screen illustrated in FIG. In the screen of Fig. 11 (B), the transaction content and the method of confirming the transaction content ("Please press the 7th key at the ATM if you like. If you are wrong, please press the 2nd key on the ATM." ) Is displayed. Thereby, the user looks at the display screen of the mobile terminal 1 and confirms the transaction details, and further performs an operation corresponding to the confirmation on the automatic transaction apparatus 2.

  At this time, the automatic transaction apparatus 2 displays the screen of FIG. A plurality of number keys are displayed on the screen of FIG. FIG. 11C illustrates the case where a numeric keypad is displayed, but a plurality of number keys arranged at random may be displayed.

  In the automatic transaction apparatus 2, the operation display unit 23 takes in the operation information pressed by the user, and transmits the operation information to the host computer 4 (step S206).

  In the host computer 4, the confirmation operation determination unit 414 stores the confirmation operation information temporarily stored based on the user identification information or transaction identification information associated with the operation information received from the automatic transaction apparatus 2. It is determined whether or not the read operation information of the user is an operation instructed by the confirmation operation information (step S207).

  If the user operation information confirms that the transaction details are correct, the transaction processing execution unit 411 executes the transaction based on the transaction information from the automatic transaction apparatus 2 (step S112). A result is transmitted to the automatic transaction apparatus 2 (step S113). And the automatic transaction apparatus 2 displays a transaction result, and the process of transaction is completed (step S114).

  When the user's operation information does not confirm that the transaction content is correct, the transaction is terminated.

(B-3) Second Embodiment As described above, according to the second embodiment, in addition to the effects of the first embodiment, the operation of the automatic transaction apparatus 2 is requested by requesting a confirmation operation. Security can be increased.

(C) Other Embodiments (C-1) In the first and second embodiments described above, the case where an automatic transaction apparatus is applied as an example of an automated device is illustrated. However, if an operation display means is provided to perform automation processing, for example, automation equipment such as a KIOSK terminal, an air ticket automatic ticketing machine, an automatic passbook issuing machine, a ticketing machine, a statement slip processing machine, a financial institution's window terminal, etc. Can be widely applied to.

(C-2) In the first and second embodiments described above, the host computer may have a function of an operation procedure information providing server.

  In the first and second embodiments described above, the operation procedure information providing server has been described as including a user information storage unit. However, when the operation procedure information is transmitted by e-mail, the user's mobile terminal This is what you need to search for your email address. Therefore, it may not be provided when operating procedure information is transmitted as Web information or the like.

(C-3) In the first and second embodiments described above, the case where the host computer determines the confirmation operation is exemplified, but an automated device such as an automatic transaction apparatus may perform the confirmation operation determination. In this case, for example, the confirmation operation information determined by the host computer may be given to the automated device, and the automated device may apply a determination method based on the confirmation operation information and the operation information input from the operation display unit. it can.

(C-4) The display screens of the mobile terminal and the automatic transaction apparatus described in the first and second embodiments described above are examples, and are not limited to the screen examples described. For example, in FIG. 6 (B-3) and FIG. 6 (B-4), the case where the several screen in an automatic transaction apparatus switches was illustrated. However, the present invention is not limited to this, and it may be a single screen composed of a plurality of item fields (areas) so that the automatic transaction apparatus can collectively collect information necessary for the transaction.

  For example, it is assumed that the screen of the automatic transaction apparatus has a first item field and a second item field. As an operation procedure displayed on the mobile terminal, “Please enter your PIN in the first item field on the screen” is displayed. As the next procedure, “Please enter the withdrawal amount in the second item field on the screen” is displayed. Thereby, the user can input information on one screen. In addition, since the item column is designated, the automatic transaction apparatus can ensure cooperation between the operation procedure and the input information.

(C-5) The processes of the host computer, automatic transaction apparatus, operation procedure information providing server, and portable terminal described in the first and second embodiments described above can be realized by software processing. For example, the hardware configuration of the host computer, automatic transaction apparatus, operation procedure information providing server, and portable terminal is composed of a CPU, ROM, RAM, EEPROM, etc., and the processing described in the first and second embodiments is performed. It is stored in the ROM as a processing program. The CPU can realize each process by executing a processing program stored in the ROM.

1 ... mobile terminal,
DESCRIPTION OF SYMBOLS 11 ... Control part, 12 ... Display part, 13 ... Operation part, 14 ... Communication part,
2 ... Automatic transaction equipment,
21 ... Control unit 211 ... Transaction processing unit 212 ... Transaction information notification unit 22 ... Communication unit
23 ... Operation display unit, 28 ... Storage unit,
3 ... Operational procedure information providing server,
31 ... Control part, 311 ... Operation procedure information provision part, 32 ... Communication part,
33 ... operation procedure information storage unit, 34 ... user information storage unit,
4 ... Host computer
42 ... Communication unit, 41 ... Control unit, 411 ... Transaction processing execution unit, 412 ... Transaction information notification unit,
413 ... Confirmation operation information determination unit, 414 ... Confirmation operation determination unit, 43 ... Transaction database,
44. User information storage unit,
5 ... Network, 10 ... Automatic trading system.

Claims (7)

One or a plurality of automation devices that fetch information necessary for the above-mentioned processing of the host computer that executes one or a plurality of processing from the operation display means, and give the information to the host computer;
Operation procedure information storage means for storing one or a plurality of operation procedure information indicating the operation procedure in each of the automated devices;
An operation guidance system comprising: operation procedure information providing means for providing the requested operation procedure information to the portable terminal when receiving an operation procedure information acquisition request from the portable terminal.   An information notifying unit for receiving information input to the automation device by the operation according to the operation procedure information provided to the portable terminal from the automation device and notifying the portable terminal of information necessary for the processing; The operation guiding system according to claim 1.   When operating the automated device according to the operation procedure information provided to the mobile terminal, the mobile device is instructed to perform a specific operation on the operation display unit of the automated device, and the operation performed on the operation display unit The operation guidance system according to claim 1, further comprising: a confirmation operation determination unit that determines whether or not the operation corresponds to the specific operation. Each of the above automation devices
An operation screen storage unit that stores operation procedure correspondence identification information corresponding to the operation procedure of the operation procedure information and stores a specific operation screen having at least only operation keys necessary for the operation;
A display control unit that displays the specific operation screen stored in the operation screen storage unit on the operation display unit when receiving an operation according to the operation procedure information provided to the mobile terminal;
A processing control unit that takes in information input from the operation display unit that displays the unique operation screen as information requested by an operation corresponding to the operation procedure correspondence identification information. 4. The operation guidance system according to any one of 3. An operation guidance device for guiding operation procedure information in an automated device that takes in information necessary for the above-described processing of a host computer that executes one or a plurality of processings from an operation display unit and gives the information to the host computer,
Operation procedure information storage means for storing one or a plurality of operation procedure information indicating the operation procedure in each of the automated devices;
An operation guidance device comprising: operation procedure information providing means for providing the requested operation procedure information to the portable terminal when receiving a request for obtaining the operation procedure information from the portable terminal. An operation guidance program for fetching information necessary for the above processing of a host computer that executes one or a plurality of processing from an operation display means, and for guiding operation procedure information in an automated device that gives the information to the host computer,
When a computer having operation procedure information storage means for storing one or more operation procedure information indicating an operation procedure in the automated device receives a request for acquiring the operation procedure information from a portable terminal, the requested operation procedure information is An operation guidance program that functions as an operation procedure information providing means provided to the portable terminal. An automation device that receives an operation according to the operation procedure information provided to the mobile terminal from the operation procedure information providing means, takes information from the operation display means, and gives the information to the host computer,
Operation screen storage means for storing a unique operation screen having operation procedure correspondence identification information corresponding to the operation procedure of the operation procedure information and having at least only operation keys necessary for the operation;
Display control means for displaying the specific operation screen stored in the operation screen storage means on the operation display means when receiving an operation according to the operation procedure information provided to the mobile terminal;
An automation device comprising: processing control means for fetching information input from the operation display means for displaying the specific operation screen as information requested by an operation corresponding to the operation procedure correspondence identification information.

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