JP2012003504A - Order receiving device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order receiving device and a program with excellent operability and handleability for an operator.SOLUTION: Every time a menu button D12a for displaying at least a menu name that can be ordered and receiving an operation is operated, the count of the number of orders of merchandise corresponding to the operated menu button D12a is added, and the added count of the number of orders is displayed on the menu button D12a in a visible form. Further, the count of the number of orders is added to a department button D11a corresponding to the operated menu button D12a, and the added count of the number of orders is displayed on the department button D11a in the visible form.

Description

  Embodiments described herein relate generally to an order receiving apparatus and a program that are installed in restaurants such as restaurants and that support customer service operations by inputting customer guide information, menu order information, and the like.

  For example, in many restaurants such as family restaurants and taverns, an order management system capable of centrally managing from ordering a restaurant menu to accounting is constructed (see Patent Document 1).

  The system shown in Patent Document 1 includes an accounting device such as an electronic cash register or a POS (Point Of Sales) terminal installed at a cash register, which is a billing accounting place, and an accounting device. The station includes a station that executes management of various kinds of information transmitted, a slip issuing printer that prints and issues an order slip connected to an accounting device, and a kitchen printer that prints and outputs a cooking instruction slip. The station, the slip issuing machine, the kitchen printer, and the accounting apparatus are connected via a communication line such as a LAN (Local Area Network).

JP 2008-299821 A

  By the way, according to the accounting apparatus shown in Patent Document 1, an order is input by touching each menu button in the menu item name column in the order input screen.

  When the menu button is touched a plurality of times for a plurality of orders with the same product name, the operator confirms whether or not the number of touches has reached the number of orders displayed near the order input screen. Check the order list.

  However, the act of checking the order list displayed in the vicinity of the order input screen in order to check whether the number of touches has reached the number of orders is very poor for the operator. It is a burden.

  The embodiment of the present invention is intended to provide an order receiving apparatus and a program that are very easy to use and easy to use for an operator.

  The order receiving device of this embodiment includes a product tag displaying a product name for each product, a classification tag displaying a classification name for each product, and selecting a classification tag from the classification tag. Means, a product tag display means for displaying the product tag for each category associated with the classification tag selected by the classification selection means, and the product tag displayed by the product tag display means. An order number adding means for adding a count of the number of orders of the product corresponding to the operated product tag each time, an order number displaying means for displaying the order count by the order number adding means on the product tag, Each time the product tag displayed by the product tag display means is operated, the classification number addition for adding the count of the number of orders of the classification tag corresponding to the operated product tag And stage, the count of the number of orders by the classification number adding means, characterized in that and a classification number display means for displaying the classification tags.

1 is a system configuration diagram schematically showing the overall configuration of a customer service support system according to an embodiment. The block diagram which shows the principal part structure of the information terminal which concerns on embodiment. The block diagram which shows the principal part structure of the station which concerns on embodiment. The schematic diagram which shows an example of the file structure of the department file which concerns on embodiment. FIG. 5 is a schematic diagram showing an example of a file structure of a PLU file according to the embodiment. The block diagram which shows an example of a function structure of the information terminal which concerns on embodiment. The front view which shows an example of the order input screen which concerns on embodiment. The schematic diagram which shows roughly the display structure of the menu button which concerns on embodiment. The flowchart which shows an example of the step of the order process which concerns on embodiment. The front view which shows an example of the order input screen which concerns on embodiment. The front view which shows an example of the order input screen which concerns on embodiment.

  Hereinafter, this embodiment will be described with reference to the drawings.

  In this embodiment, customers who visit the store are guided to a table installed on the customer service floor, and the customer service that supports such customer service in the entire customer service flow of receiving and serving (ordering) orders. A case where the information terminal of the support system is applied as an order receiving device will be described.

  FIG. 1 is a system configuration diagram schematically showing the overall configuration of the customer service support system according to this embodiment.

  A customer service support system 101 illustrated in FIG. 1 includes an information terminal 102 installed in a customer service floor and a checkout counter, a kitchen printer 103 installed in a kitchen, and a customer service support system 101 installed in a backyard of a store. And a station 105 as a server for controlling the entire system.

  Whether the information terminal 102 is installed on the customer service floor or the checkout counter, the basic structure and function thereof are not changed. What is different is how it is used. In other words, the information terminal 102 installed on the customer service floor supports each business such as customer guidance business, order reception business, and serving service, while the information terminal installed in the checkout counter. Reference numeral 102 supports accounting operations in addition to these operations.

  The information terminal 102 installed in the checkout counter also functions as a so-called POS terminal. For this reason, both the information terminal 102 installed on the customer service floor and the checkout counter are connected to the receipt or slip issuing printer 106. Yes. Further, the information terminal 102 installed in the checkout counter is connected to a customer display 107 in addition to the printer 106.

  The information terminal 102 is configured by mounting a liquid crystal display 109 as a display device on the upper surface of the main body 108.

  On the liquid crystal display 109, a touch panel 110 is stacked on the display surface as an input device.

  The printer 106 is installed adjacent to the information terminal 102 in the vicinity. For example, it is connected to the information terminal 102 via an interface such as USB.

  The customer surface display 107 is a liquid crystal display as an example, and is placed on the upper surface of the main body 108 of the information terminal 102. The customer display 107 is also connected to the information terminal 102 via an interface such as a USB, like the printer 106.

  As illustrated in FIG. 1, the kitchen printer 103 has an operation display surface 111 on its upper surface. A keyboard 112 and a display 113 are disposed on the operation display surface 111. The kitchen printer 103 includes, for example, a thermal printer (not shown), and prints and issues a cooking instruction slip (not shown) for a cook working in the kitchen. This cooking instruction slip is issued from a slip issuing port 114 arranged on the front.

  As illustrated in FIG. 1, the station 105 includes a small liquid crystal display 116 and a keyboard 117. Then, management of various information transmitted from each information terminal 102 is executed.

  As described above, the information terminal 102, the kitchen printer 103, and the station 105 that have been outlined are connected to each other via a LAN so as to be able to transmit and receive data.

  The information terminal 102 can input guidance information for guiding customers to the table and order information for menu orders. The inputted order information is transmitted to the station 105 via the LAN, and further transmitted from the station 105 to the kitchen printer 103 via the LAN.

  The kitchen printer 103 prints and issues a slip having contents corresponding to the received order information. The voucher printed and issued by the kitchen printer 103 is a cooking voucher for instructing a cook in the kitchen about the ordered menu item as described above. The information terminal 102 functioning as a POS terminal executes accounting processing.

  FIG. 2 is a block diagram illustrating a configuration of a main part of electrical connection of the information terminal 102.

  As illustrated in FIG. 2, the information terminal 102 includes a microcomputer 201. This microcomputer 201 drives and controls each part.

  The microcomputer 201 has a CPU (Central Processing Unit) 202 that controls each unit, a ROM (Read Only Memory) 204 that stores in advance fixed information such as a control program via a bus line 203, and various information can be rewritten. And a RAM (Random Access Memory) 23 that functions as a work area and the like.

Therefore, the microcomputer 201 constitutes information processing means for executing information processing.

  A touch panel controller 206, a display controller 207, an HDD 208, an interface 209, and a communication interface 210 are connected to the microcomputer 201 via a bus line 203.

  The touch panel controller 206 takes an input signal from the touch panel 110 into the microcomputer 201.

  The display controller 207 drives and controls the liquid crystal display 109 based on the image data, and causes the liquid crystal display 109 to display an image corresponding to the image data.

  The interface 209 is an interface for connecting the printer 106 and the customer display 107 to the microcomputer 201. As described above, it is configured by USB or the like.

  The communication interface 210 is an interface for enabling the microcomputer 201 to perform data communication with other devices via a LAN.

  The HDD 208 is installed with an OS, a computer program, various files, and the like. The CPU 202 executes processing according to the copied OS and computer program.

  FIG. 3 is a block diagram illustrating a configuration of a main part of the station 105 that is electrically connected.

  The station 105 is provided with a microcomputer 301. This microcomputer 301 drives and controls each part.

  The microcomputer 301 includes a CPU 304 that controls each unit, a ROM 304 that stores fixed information such as a control program in advance via a bus line 303, a RAM 305 that functions as a work area by storing various information in a rewritable manner, Are connected and configured. Therefore, the microcomputer 301 constitutes information processing means for executing information processing.

  A display / keyboard controller 306, an HDD 307, and a communication interface 308 are connected to the microcomputer 301 via a bus line 303.

  The display / keyboard controller 306 controls the liquid crystal display 116 based on the image data to display an image corresponding to the image data on the liquid crystal display 116, and takes in an input signal from the keyboard 117 to the microcomputer 301. .

  The communication interface 308 is an interface for enabling the microcomputer 301 to perform data communication with other devices via a LAN.

  The HDD 307 is installed with an OS, computer programs, various files, and the like. These OSs, computer programs, various files, etc. are all or partially copied to the RAM 305 when the station 105 is started up, and are accessed by the CPU 302. The CPU 302 executes processing according to the copied OS and computer program.

  FIG. 4 is a schematic diagram showing a file structure of a department file 401 that can be accessed by the information terminal 102 and the station 105.

  The department file 401 is installed in the HDD 208 of each information terminal 102 and the HDD 303 of the station 105.

  The department file 401 registers a department 401b, a tag position 401c, and a remark 401d in association with a two-digit department number 401a that identifies the department.

As an example, the department number 401a is
01: Drinks 02: Dessert 03: Japanese candy 04: Japanese and Western food 05: Rice stuff 06: Nabe stuff 07: Udon / Soba 08: Single dish 09: Kenna and salad are registered.

  In the department 401b, the department name of the department is registered. In the tag position 401c, an arrangement of a department button D11a for displaying a department name in the department tag column D11 (see FIG. 7) is registered. The tag position 401c is registered as a row and column arrangement indicating the position of the department button D11a. The remark 401d is a field in which various information can be written as text for information management, for example.

  The department button D11a functions as a classification tag.

  FIG. 5 is a schematic diagram showing a file structure of a PLU file 402 that can be accessed by the information terminal 102 and the station 105.

  The PLU file 402 is installed in the HDD 208 of each information terminal 102 and the HDD 307 of the station 105.

  The PLU file 402 registers a department 402b, an image link 402c, a menu name 402d, a unit price 402e, and an assignment 402f in association with a code 402a that specifies a menu name.

  A department 402 b represents a department number 401 a in the department file 401. The image link 402c defines a link to the image data displayed on the menu button D12a in the menu item name column D12 (see FIG. 7). These image data are installed in the HDD 208 of each information terminal 102 and the HDD 307 of the station 105.

  The menu button D12a functions as a product tag.

  Menu name text is registered in the menu name 402d. In addition, a unit price record for the menu name is registered in the unit price 402e. In the assignment 402f, the assignment position of the menu button D12a in the menu item name column D12 (see FIG. 7) of the menu name is registered.

  For example, as can be seen with reference to FIGS. 4 and 5, the code “0001” specifying the menu item name defines “Blend Coffee” in the category “Drink”. A unit price of “¥ 350” is set.

  The code “0002” defines “ice coffee” in the section “drink”. A unit price of “¥ 350” is set.

  Next, of the processes executed by the microcomputer 201 using the OS and computer program installed in the HDD 208 of the information terminal 102, characteristic processes of the information terminal 102 of this embodiment will be described.

  The computer program executed by the information terminal 102 according to this embodiment includes units (classification selection means 10, product tag display means 20, product selection means 30, order number addition means 40, order number display means as shown in FIG. 50, a classification number adding means 60, a classification number display means 70, an order list display means 80, a count clear means 90, and a subtraction means 100).

  As the actual hardware, the CPU 202 of the microcomputer 201 reads out the computer program from the HDD 208 and executes the computer program, so that the respective units are loaded onto the RAM 205, and the classification selection unit 10, the product tag display unit 20, the product selection unit 30, Order number adding means 40, order number display means 50, classification number addition means 60, classification number display means 70, order list display means 80, count clear means 90, and subtraction means 100 are generated on the RAM 205. .

  The CPU 202 of the microcomputer 201 of the information terminal 102 displays an order input screen D as shown in FIG. 7 on the liquid crystal display 109 by the OS and computer program installed in the HDD 208.

  FIG. 7 is a front view illustrating an order input screen D as an example. As shown in FIG. 7, on the order input screen D, a department tag D11, a menu item name column D12, an order list D13, an operation designation key D14, a function key D15, and the like are displayed.

  In the department tag D11, a department button D11a as a classification tag displaying text of the department name registered in the department 401b of the department file 401 is displayed as an object that can be touch-designated by the touch panel 110.

  In the menu item name column D12, the image data of the link destination defined by the image link 402c corresponding to the code 402a of the PLU file 402 as an initial state and the text of the orderable item name registered in the menu item name 402d are displayed. Menu button D12a as a displayed product tag is displayed as an object that can be touch-designated by touch panel 110.

  The order list D13 displays a list of menu names, the number of orders, and the amount of money (unit price × number of orders) that are touch-designated on the order input screen D by the touch panel 110.

  The task designation key D14 is an object that can be touch-designated by the touch panel 110 with keys for designating execution of various tasks such as “accounting” relating to execution of accounting processing and “order transmission” relating to execution of order transmission. It is displayed as.

  The function key D15 includes keys for designating execution of various functions such as “increase in quantity” related to execution of processing for increasing the number of orders and “decrease in quantity” related to execution of processing for reducing the number of orders. It is displayed as an object that can be specified by touch.

  In such an order input screen D, when inputting a menu name, “Drink”, “Desert”, “Wagashi”, “Japanese / Western food”, “Boiled food”, “Nabemono”, “Udon” of the department tag D11 & Soba "," one dish ", and" kenna and salad "can be selected. For example, when the department button D11a “single dish” of the department tag D11 is touch-designated, an order input screen D for “single dish” as illustrated in FIG. 7 is displayed. . That is, when the department button D11a of “one dish” is touch-designated, as shown in FIG. , Menu name such as “Cold guy” is displayed.

  The menu button D12a in the menu item name column D12 is basically set in 4 rows and 5 columns. However, it is also possible to create a menu button D12a that includes two normal button areas.

  FIG. 8 is a schematic diagram schematically showing the display configuration of the menu button D12a in the menu item name column D12.

  As illustrated in FIG. 8, the menu button D12a of the order input screen D displays an image data layer in which image data for displaying the appearance of the menu name as a product is set, and the menu name as the product name of the product. It consists of a three-layer structure of a product name data layer in which product name data is set and an order quantity layer in which order quantity data for displaying the order quantity is set.

  The image data layer, the product name data layer, and the order quantity layer for which the order quantity data for displaying the order quantity are not set are superimposed.

  The display configuration of the department button D11a that functions as the classification tag of the department tag D11 on the order entry screen D (not shown) is the same as the display configuration of the menu button D12a illustrated in FIG.

  Next, order processing via the order input screen D as described above will be described.

  FIG. 9 is a flowchart showing the flow of order processing.

  As illustrated in FIG. 9, when performing order processing, the microcomputer 201 of the information terminal 102 first inputs a menu name on the order input screen D as illustrated in FIG. When it is determined that any one of the department buttons D11a as a tag is touch-designated and a department is selected (YES in step ST11: classification selection means 10), the department button D11a selected on the order input screen D is supported. A menu button D12a as a product tag in the attached menu item name column D12 is displayed (product tag display means 20).

  Next, when it is determined that the menu name is selected by touching any one of the menu buttons D12a as the product tags in the menu product name column D12 of the order input screen D (YES in step ST12: product selection means 30), the order The order number count of the ordered menu name is added to the menu button D12a in the menu item name column D12 of the input screen D (step ST13: order number adding means 40), and the order number count is visible on the menu button D12a. It displays in the form (step ST14: order quantity display means 50).

  Further, the order number count is added to the department button D11a linked to the menu button D12a of the ordered menu name (step ST15: classification number adding means 60), and the order number count can be visually recognized on the department button D11a. (Step ST16: Classification number display means 70).

  Further, the ordered order information (order count, menu item name, unit price) is displayed on the order list D13 of the order input screen D (step ST17: order list display means 80).

  FIG. 10 is a front view illustrating the order input screen D as an example. In the menu item name column D12 of the order input screen D shown in FIG. 10, the order count of the menu button D12a of “radish and mizuna salad” is “1”, and the count of orders of the menu button D12a of “potato fries”. Is “1” and the count of the number of orders in the menu button D12a of “Fried chicken” is displayed as “2”.

  Further, in the department tag D11 of the order input screen D, the count of the number of orders in the department button D11a of “one dish” is displayed as “4”.

  Furthermore, the order list D13 shows an example in which one “radish and mizuna salad”, one “potato fried”, and two “young chicken fried” are ordered. That is, before the operation of the “order transmission” key of the job designation key D14, the number of orders in the order list D13 on the order input screen D, the number of orders in the department button D11a, the number of orders in the menu button D12a (in the order quantity layer) The set order quantity data) match.

  Returning to the flowchart of FIG. 9, when the processes of steps ST11 to ST17 as described above are repeated and it is determined that the order transmission is instructed by touching the “order transmission” key of the work designation key D14 (YES in step ST18). As shown in FIG. 11, the statuses of “daikon and mizuna salad”, “potato fried”, and “young fried chicken” in the order list D13 on the order input screen D are set to “ordered” (step ST19). ), The number of orders in the menu button D12a of “radish and mizuna salad”, “potato fried”, “fried chicken” in the menu item name field D12 of the order entry screen D (order number data set in the order number layer) ) Is returned to the initial state, ie, “0”, the order number display is returned to the initial state, and the department tag of the order input screen D 11, the count of the number of orders (order quantity data set in the order quantity layer) in the department button D11a of "one dish" is returned to the initial state, that is, "0", and the order quantity display is restored to the initial state. (Step ST20: Count clear means 90).

  As described above, even when the count clear means 90 returns the count of the order quantity (order quantity data set in the order quantity layer) in the department button D11a and the menu button D12a to the initial state, that is, “0”, the menu button The menu item name is not displayed in D12a and the order quantity is not displayed in the department button D11a.

  In addition, the menu name, the number of orders, and the amount of money (unit price × number of orders) displayed in the order list D13 on the order entry screen D are stored as order information in the work area of the RAM 205. The order information such as the number of orders is confirmed by touching the “order transmission” key of the designation key D14, and the confirmed order information is transmitted to the station 105 via the LAN (step ST21).

  That is, when the “order transmission” key of the work designation key D14 is touched, the order number counter displayed on the menu button D12a, the department button D11a, and the order list D13 is deleted, and the order information including the order number is displayed. Is confirmed.

  Note that before the operation of the “order transmission” key of the job designation key D14, the “quantity increase” key of the function key D15 or the “number of orders” in the order list D13 of the order input screen D and the order number of the menu button 12a are selected. The order count can be increased or decreased by the "decrease quantity" key operation (subtraction means 100).

  As described above, according to this embodiment, every time the menu button D12a that displays at least the orderable product names and accepts the operation of the operator is operated, it is associated with the operated menu button D12a. The order count is added, and the added order count is displayed on the menu button D12a in a visible manner, and the order count is displayed on the department button D11a as a classification tag associated with the menu button D12a. In the case where the menu button 12a is continuously operated a plurality of times for a plurality of orders having the same product name by being displayed on the department button D11a in a visually recognizable manner. The operator displays on the menu button D12a whether or not the number of operations has reached the number of orders. It is sufficient to check the number of the order counter. Further, since the number of orders of the department is displayed on the department button D11a, it is possible to confirm how many orders are in which department button D11a without touching each department button D11a. That is, it is possible to provide an order receiving device that is very easy for the operator and easy to use.

  The embodiment of the present invention is not limited as it is, and various modifications can be made without departing from the spirit of the invention at the stage of implementation.

  In the above embodiment, the department button D11a as a classification tag and the menu button D12a as a product tag are described. For example, food items are divided into four food groups as classification tags, and the food group as food tags. It becomes possible to use materials and calories etc. corresponding to.

  As described above, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. In addition, components across different embodiments may be combined.

  DESCRIPTION OF SYMBOLS 102 ... Order reception apparatus, 10 ... Classification selection means, 20 ... Product tag display means, 30 ... Product selection means, 40 ... Order number addition means, 50 ... Order number display means, 60 ... Number of classification addition means, 70 ... Number of classifications Display means 80 ... Order list display means 90 ... Count clear means 100 ... Subtraction means D11a ... Department button (classification tag) D12a ... Menu button (product tag) D13 ... Order list.

Claims (7)

In the order receiving device provided with a product tag displaying a product name for each product and a classification tag displaying a classification name for each category,
Classification selection means for selecting the classification tag from the classification tag;
Product tag display means for displaying the product tag associated with the classification tag selected by the classification selection means;
An order number adding means for adding a count of the number of orders of the product corresponding to the operated product tag each time the product tag displayed by the product tag display means is operated;
Order number display means for displaying the order count by the order number addition means on the product tag;
Each time the product tag displayed by the product tag display means is operated, a classification number adding unit that adds a count of the number of orders of the classification corresponding to the operated product tag,
Classification number display means for displaying the order count by the classification number adding means on the classification tag;
An order receiving apparatus. Order list display means for displaying the product name corresponding to the operated product tag and the count of the number of orders in the order list;
The order receiving apparatus according to claim 1, further comprising:   2. The order receiving device according to claim 1, wherein the order quantity display means does not display the order quantity count on the product tag when the order quantity count is in an initial state. An order transmission key for execution of transmission to the host device for an order received by operating the product tag;
When this order transmission key is operated, the count clear means for returning the order number displayed on the classification tag to the initial state together with the count of the order number displayed on the product tag,
The order receiving apparatus according to claim 1, further comprising: Subtracting means for subtracting the count of each order number by the order number adding means and the classification number adding means only before the order transmission key is operated,
The order reception apparatus according to claim 4, further comprising:   When the order transmission key is operated, the count of each order number displayed on the product tag and the classification tag is erased, and order information including the order quantity is confirmed. The order receiving device according to claim 4. A computer for controlling the order receiving device provided with a product tag displaying a product name for each product and a classification tag displaying a classification name for each category,
Classification selection means for selecting the classification tag from the classification tag;
Product tag display means for displaying the product tag for each classification associated with the classification tag selected by the classification selection means;
An order number adding means for adding a count of the number of orders of the product corresponding to the operated product tag each time the product tag displayed by the product tag display means is operated;
An order quantity display means for displaying the order count by the order quantity addition means on the product tag;
Each time the product tag displayed by the product tag display unit is operated, a classification number adding unit that adds the count of the number of orders of the classification corresponding to the operated product tag,
Classification number display means for displaying the order count by the classification number adding means on the classification tag;
A program characterized by making it function.

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