JP2011511536A5 - - Google Patents

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Publication number
JP2011511536A5
JP2011511536A5 JP2010544399A JP2010544399A JP2011511536A5 JP 2011511536 A5 JP2011511536 A5 JP 2011511536A5 JP 2010544399 A JP2010544399 A JP 2010544399A JP 2010544399 A JP2010544399 A JP 2010544399A JP 2011511536 A5 JP2011511536 A5 JP 2011511536A5
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JP
Japan
Prior art keywords
caller
item
data
callers
agent
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Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP2010544399A
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English (en)
Japanese (ja)
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JP2011511536A (ja
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Publication date
Priority claimed from US12/021,251 external-priority patent/US9712679B2/en
Priority claimed from US12/266,418 external-priority patent/US10567586B2/en
Priority claimed from US12/331,195 external-priority patent/US8903079B2/en
Priority claimed from US12/331,210 external-priority patent/US20090190745A1/en
Priority claimed from US12/331,186 external-priority patent/US20090190750A1/en
Priority claimed from US12/331,181 external-priority patent/US8670548B2/en
Priority claimed from US12/355,602 external-priority patent/US20090232294A1/en
Application filed filed Critical
Priority claimed from PCT/US2009/031611 external-priority patent/WO2009097210A1/en
Publication of JP2011511536A publication Critical patent/JP2011511536A/ja
Publication of JP2011511536A5 publication Critical patent/JP2011511536A5/ja
Pending legal-status Critical Current

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JP2010544399A 2008-01-28 2009-01-21 一組の発信者からの発信者の順序を外した列でのルート決定 Pending JP2011511536A (ja)

Applications Claiming Priority (9)

Application Number Priority Date Filing Date Title
US12/021,251 US9712679B2 (en) 2008-01-28 2008-01-28 Systems and methods for routing callers to an agent in a contact center
US8420108P 2008-07-28 2008-07-28
US12/266,418 US10567586B2 (en) 2008-11-06 2008-11-06 Pooling callers for matching to agents based on pattern matching algorithms
US12/331,195 US8903079B2 (en) 2008-01-28 2008-12-09 Routing callers from a set of callers based on caller data
US12/331,210 US20090190745A1 (en) 2008-01-28 2008-12-09 Pooling callers for a call center routing system
US12/331,186 US20090190750A1 (en) 2008-01-28 2008-12-09 Routing callers out of queue order for a call center routing system
US12/331,181 US8670548B2 (en) 2008-01-28 2008-12-09 Jumping callers held in queue for a call center routing system
US12/355,602 US20090232294A1 (en) 2008-01-28 2009-01-16 Skipping a caller in queue for a call routing center
PCT/US2009/031611 WO2009097210A1 (en) 2008-01-28 2009-01-21 Routing callers from a set of callers in an out of order sequence

Related Child Applications (1)

Application Number Title Priority Date Filing Date
JP2014142906A Division JP5865444B2 (ja) 2008-01-28 2014-07-11 一組の発信者からの発信者の順序を外した列でのルート決定

Publications (2)

Publication Number Publication Date
JP2011511536A JP2011511536A (ja) 2011-04-07
JP2011511536A5 true JP2011511536A5 (enExample) 2013-03-07

Family

ID=40383812

Family Applications (5)

Application Number Title Priority Date Filing Date
JP2010544399A Pending JP2011511536A (ja) 2008-01-28 2009-01-21 一組の発信者からの発信者の順序を外した列でのルート決定
JP2014142906A Active JP5865444B2 (ja) 2008-01-28 2014-07-11 一組の発信者からの発信者の順序を外した列でのルート決定
JP2015253248A Withdrawn JP2016048964A (ja) 2008-01-28 2015-12-25 一組の発信者からの発信者の順序を外した列でのルート決定
JP2019208660A Pending JP2020025350A (ja) 2008-01-28 2019-11-19 一組の発信者からの発信者の順序を外した列でのルート決定
JP2019208659A Active JP6894067B2 (ja) 2008-01-28 2019-11-19 一組の発信者からの発信者の順序を外した列でのルート決定

Family Applications After (4)

Application Number Title Priority Date Filing Date
JP2014142906A Active JP5865444B2 (ja) 2008-01-28 2014-07-11 一組の発信者からの発信者の順序を外した列でのルート決定
JP2015253248A Withdrawn JP2016048964A (ja) 2008-01-28 2015-12-25 一組の発信者からの発信者の順序を外した列でのルート決定
JP2019208660A Pending JP2020025350A (ja) 2008-01-28 2019-11-19 一組の発信者からの発信者の順序を外した列でのルート決定
JP2019208659A Active JP6894067B2 (ja) 2008-01-28 2019-11-19 一組の発信者からの発信者の順序を外した列でのルート決定

Country Status (11)

Country Link
EP (2) EP2235926B1 (enExample)
JP (5) JP2011511536A (enExample)
CN (1) CN102017591B (enExample)
AU (1) AU2009209317B2 (enExample)
CA (2) CA2962534C (enExample)
ES (1) ES2733116T3 (enExample)
HU (1) HUE044744T2 (enExample)
MX (1) MX2010008238A (enExample)
NZ (1) NZ587100A (enExample)
PT (1) PT2235926T (enExample)
WO (1) WO2009097210A1 (enExample)

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