JP2011233955A - User terminal for starting up application, method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a user terminal for starting up an application with a telephone call or a call connection performed by a user as a trigger, and further to provide a method and a program.SOLUTION: A user terminal 50 starts up a telephony application in response to a user's operation, receives an input of a telephone number to which a connection request is made by a user and determines whether or not the telephone number of which input is received is a pre-registered predetermined telephone number. And, when the telephone number of which input is received is determined to be the pre-registered predetermined telephone number, the user terminal 50 starts up an application associated with the telephone number without the user's operation. Accordingly, the user terminal 50 allows the user who is not familiar with functions of the user terminal 50 to reduce time and effort when the user is supported.

Description

  The present invention relates to a user terminal, a method, and a program for starting a predetermined application.

  Conventionally, by providing remote support via a network using a public line to users who operate devices such as personal computers and electrical appliances, the support side can directly access the personal computers and electrical appliances and trouble It is known to grasp the situation and take measures.

  For example, there is disclosed a method of accepting remote access by accessing a user terminal from a support computer while ensuring security without making complicated settings for the user (for example, Patent Document 1, Patent Document 1). 2).

JP 2005-026856 A JP-A-2005-149301 East Nippon Telegraph and Telephone Corporation, “Remote Support Service”, [online], [April 12, 2010 search], Internet <URL: http://flats.com/osa/remote/s_outline.html>

  In the inventions described in these Patent Documents 1 and 2, support for client software can be performed by remote login by executing a remote operation from an operator. Further, as shown in Non-Patent Document 1, it is possible to instruct a support target by combining remote operation and telephone.

  However, in these support methods, it often takes time to support a smartphone or a personal computer that can make a call. That is, when a user makes an inquiry to a call center using a smartphone or a telephone that receives the support and receives support for the application, the application installed on the smartphone or the telephone may not be activated. For example, when a user is unfamiliar with a smartphone, an icon for starting an application or the like may not be recognized, or a screen on which an icon or the like to be started may not be displayed. As a result, it may take time and effort in the first stage of support.

  In addition, when calling a call center, there is a need to activate a call recording application or a support application installed on a smartphone or a personal computer in order to confirm support contents later.

  An object of the present invention is to provide a user terminal, a method, and a program that can start an application without intentionally starting the user.

  The present invention provides the following solutions.

  The invention according to the first aspect is a user terminal (user terminal 50) capable of making a call by a telephone application, and an input for accepting an input of a telephone number requested for connection by a user when the telephone application is activated. A receiving means (telephone number input receiving means 51), a judging means (phone number judging means 53) for judging whether or not the received telephone number is a predetermined telephone number registered in advance; When it is determined that the number is a predetermined telephone number, the user terminal includes an application activation unit (application activation unit 54) that activates an application related to the telephone number.

  According to the first aspect of the invention, when the telephone application is activated, an input of the telephone number requested to be connected by the user is accepted, and the telephone number that has received the input is a predetermined telephone number registered in advance. If it is determined that it is a telephone number, an application related to the telephone number is activated.

  Therefore, when a predetermined telephone number is input by the user, an application related to the telephone number can be activated using this as a trigger. For this reason, even if the user does not intentionally start the application, the application related to the telephone number input by the user can be started.

  The invention according to the first feature exhibits the same operations and effects not only in the user terminal but also in the method and program in the category of the invention.

  The invention according to a second feature is the invention according to the first feature, wherein the application activation means activates the application after making a call to the predetermined telephone number by the telephone application. User terminal.

  According to the second aspect of the invention, the application is started after the call is transmitted by the telephone application.

  The invention according to a third feature is the invention according to the first feature, wherein the application activation means activates the application without making a call to the predetermined telephone number by the telephone application. It is a terminal.

  According to the third aspect of the invention, the application is activated without making a call by the telephone application.

  The invention according to a fourth feature is the invention according to the first feature, wherein the application activation means is connected to the predetermined telephone number, and then the connection destination is an automatic voice response device. This is a user terminal that activates a diagnostic application at a timing when this is detected.

  According to the fourth aspect of the invention, the diagnostic application is activated at the timing when it is detected that the connection destination connected by the telephone application is an automatic voice response device. The diagnosis of the user terminal 10 can be executed.

  The invention according to a fifth aspect is the invention according to any one of the first to fourth aspects, wherein the application activation unit activates an application related to the telephone number and activates an inquiry screen for supporting the application. It is a terminal.

  According to the present invention, when a predetermined telephone number is input by the user, an application related to the telephone number can be started using this as a trigger. For this reason, even if the user does not intentionally start the application, the application related to the telephone number input by the user can be started. According to this, it is possible to reduce the labor and time required to start an application necessary for receiving support from the call center for a user who is unfamiliar with the function of the user terminal.

FIG. 1 is a functional block diagram of the user terminal 50. FIG. 2 is a schematic diagram showing a telephone number registration table. FIG. 3 is a diagram illustrating a screen display example of a telephone application or the like of the user terminal 50. FIG. 4 is a diagram illustrating a first processing flow executed by the user terminal 50. FIG. 5 is a diagram illustrating a second processing flow executed by the user terminal 50. FIG. 6 is a diagram illustrating a third processing flow executed by the user terminal 50. FIG. 7 is a diagram illustrating a processing flow executed by the user terminal 50 and the server 100.

  Hereinafter, the best mode for carrying out the present invention will be described with reference to the drawings. This is merely an example, and the technical scope of the present invention is not limited to this.

[Description of each function]
FIG. 1 is a functional block diagram of the user terminal 50. A description will be given with reference to FIG.

  The user terminal 50 is a terminal having a telephone call function, and is a device that can execute not only a telephone application using the telephone function but also other hardware functions or software applications.

  The user terminal 50 is, for example, a mobile phone, a portable information terminal, a computer (personal computer), a television, a telephone, a smartphone, a netbook terminal, a slate terminal, an electronic book terminal, a portable music player, an audio component, content playback / Information home appliances such as a recording player, a printer, a telephone, a FAX machine, a copier, a scanner, and an MFP (multifunctional peripheral device, multifunction printer) may be used.

  The user terminal 50 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like as a control unit, a wired / wireless compatible communication device as a communication unit, and a storage unit as a storage unit. One or both of HDD (Hard Disk Drive) and SSD (Solid State Drive) are provided. Furthermore, a display unit such as a liquid crystal monitor that displays an image and an input unit such as a touch panel that receives an input from the user are provided.

  After the control unit activates the telephone application of the user terminal 50 based on the operation from the user and accepts the input of the telephone number from the user, the communication unit connects to the telephone network by making a call. , Make calls possible. In this case, the telephone network may include part or all of the Internet network.

  The user terminal 50 includes a telephone number input reception unit 51, a call connection unit 52, a telephone number determination unit 53, and an application activation unit 54.

  The telephone number input accepting unit 51 has a function of accepting an input of a telephone number requested to be connected by a user when a telephone application is started, and is realized by a control unit and an input unit. Here, when a user inputs a telephone number, not only the user inputs a telephone number one by one, but also a user selects one from a plurality of telephone numbers stored in the memory. Including.

  The call connection means 52 has a function of making a call to a telephone number requested to be connected and connecting a call when the user presses a call button, and is realized by a control unit and a communication unit.

  The telephone number determination unit 53 has a function of determining whether or not the telephone number that has received the input is a predetermined telephone number registered in advance, and is realized by a control unit, a communication unit, and a storage unit. In this storage unit, telephone numbers as shown in FIG. 2 are registered as a telephone number registration table in association with the application to be activated and the activation timing. That is, the telephone number, the application to be activated, and the activation timing are associated with each other.

  The application activation unit 54 has a function of activating an application related to the telephone number when the telephone number is determined by the telephone number determination unit 53 to be a predetermined telephone number, and is realized by the control unit. .

  The application is a software program that can be activated on the user terminal 50, and may be an application installed on the user terminal 50, for example, as will be described later. Furthermore, among the applications installed in the user terminal 50, the application may be an application for setting, diagnosing, and supporting hardware functions of the user terminal 50. The application is normally activated by the user operating an icon or the like displayed on the display unit of the user terminal 50.

  In addition, the application may be a call recording application for support or an application for making a video call (video call) with a call center for support. Furthermore, it may be an application for receiving remote support from a call center. Note that the application activated by the application activation unit 54 is an application other than the telephone application.

[Flowchart of first process]
FIG. 4 is a flowchart of the first process executed by the user terminal 50. Hereinafter, three process flows (first process to third process) which are preferable implementation processes of the present invention will be described with reference to FIGS. 4 to 6. Moreover, in order to explain based on the screen image displayed on the user terminal 50, FIG.

  First, the user terminal 50 activates a telephone application based on an operation from the user (step S10). When the telephone application is activated (step S10: “YES”), the telephone number input receiving means 51 receives the input of the telephone number from the user (step S11). If the telephone application is not activated (step S10: NO), the process is returned before step S10.

  FIG. 3A shows a screen image 61 displayed on the user terminal 50 when the telephone application is activated on the user terminal 50. In this description, the user terminal 50 includes a full-screen liquid crystal touch panel input unit. The screen image 61 is composed of a telephone number received from the user at the top and a number input button 63 that accepts the input of the telephone number in a touch panel manner. In this example, the user has entered the telephone number “0120-XXX-YYY” from the number input button 63.

  Next, the call connection means 52 determines whether or not an operation of the call button has been received from the user (step S12). When the operation is received, a call connection routine different from this routine is called (step S13). ), Make a call to the telephone number requested by the user to connect, and connect the call.

  Next, the telephone number determination unit 53 determines whether or not the received telephone number is a predetermined telephone number registered in the telephone number registration table (step S14). Here, since it is a call to the telephone number “0120-XXX-YYY” (step S14: YES), referring to the telephone number registration table of FIG. 2, the application activation means 54 activates the application A (step S15). ). If it is not a call to the registered telephone number, this process is terminated (step S14: NO).

  When the application activation unit 54 activates the application, the activated application executes steps S16 and S17. Here, application processing is also described in this flowchart.

  In this embodiment, it is assumed that the application A is a trouble support application. When the trouble support application is activated, a support inquiry screen 62 as shown in FIG. 3B is displayed on the display unit of the user terminal 50. That is, the trouble support application is an application that is activated when the user recognizes that a trouble has occurred in the user terminal 50.

  The support inquiry screen 62 includes a diagnosis button 64 and an inquiry button 65 at the time of activation. When the diagnosis button 64 is operated by the user, diagnosis of hardware, software, network, etc. in the user terminal 50 is started. When the inquiry button 65 is operated by the user, a call connection is made to a support telephone number registered in advance.

  When starting the application A, the application starting unit 54 displays a support inquiry screen 62 on the user terminal 50 (step S16). Then, when connected to the call center that is the destination telephone number, the video and instruction data of the call center are received (step S17) and displayed.

  That is, referring to (c) of FIG. 3, the video 66 on the call center side (for example, video shot video of the face of the support person) is received and displayed, and a message from the call center is received as the instruction data 67. ,indicate.

  The user's merit in the above process will be described. If the user is familiar with the use of the application of the user terminal 50, the presence of the application A is recognized. Therefore, when a trouble occurs in the user terminal 50, the application A can be activated to diagnose the user terminal 50 or to make an inquiry to the support number. However, if the user is not familiar with the use of the application of the user terminal 50, the presence of the application A may not be recognized. In this case, it may take time and effort for the support person to instruct the user to start the application A necessary for support. However, according to this process, when a predetermined telephone number is input by the user and a call is made to the predetermined telephone number by the telephone application, the application related to the telephone number is started. It is possible to save time.

[Second Processing Flowchart]
FIG. 5 is a flowchart of the second process executed by the user terminal 50.

  First, similarly to the first process, the user terminal 50 starts a telephone application based on an operation from the user (step S20). When the telephone application is activated (step S20: “YES”), the telephone number input receiving means 51 receives the input of the telephone number from the user (step S21). If the telephone application is not activated (step S20: NO), the process is returned before step S20.

  Next, the telephone number determination unit 53 determines whether or not the received telephone number is a predetermined telephone number registered in the telephone number registration table (step S22). Here, if the call is made to the telephone number “080-ZZZZ-YYYY” (step S22: YES), the application activation unit 54 activates the application B with reference to the telephone number registration table of FIG. S23). Here, when the call is not made to the telephone number registered in the telephone number registration table, this process is terminated (step S22: NO).

  Similar to the first process, when the application activation unit 54 activates the application B, it displays a support inquiry screen 62 on the user terminal 50 (step S24). Then, the screen is changed as if the inquiry button 65 has been pressed by the user (automatic operation of the inquiry button) (step S25), and the call connection routine is performed in order to make a call connection to a pre-registered support telephone number. Is called (step S26). Then, when connected to the call center that is the destination telephone number, the video and instruction data on the call center side are received and displayed as in the first process (step S27).

  In the second process, unlike the first process, when a predetermined telephone number is input by the user, the application is started without making a call to the predetermined telephone number by the telephone application. Call the phone number. For this reason, the application related to the input telephone number can be started at the stage where the registered telephone number is input without waiting for the user to operate the call button.

[Flowchart of third process]
FIG. 6 is a flowchart of the third process executed by the user terminal 50.

  Similar to the first process, first, the user terminal 50 activates a telephone application based on an operation from the user (step S30). When the telephone application is activated (step S30: “YES”), the telephone number input receiving means 51 receives the input of the telephone number from the user (step 31). If the telephone application is not activated (step S30: NO), the process is returned before step 30.

  Next, the call connection means 52 determines whether or not a call button operation has been received from the user (step S32). When the operation is received, a call connection routine different from this routine is called (step S33). ), Make a call to the telephone number requested by the user to connect, and connect the call.

  Next, the telephone number determination unit 53 determines whether or not the received telephone number is a predetermined telephone number registered in the telephone number registration table (step S34). Here, if the call is made to the telephone number “048-CCC-AAA” (step S34: YES), referring to the telephone number registration table of FIG. 2, the application activation means 54 activates the application C (step S35). . If it is not a call to the registered telephone number, this process is terminated (step S34: NO).

  The application C may be a trouble support application as in the first process described above. In addition, the application C may be an arbitrary application such as an application for recording a call after a call connection or an application for a video call. It may be.

  In the case of the application for trouble support, the application C may execute steps S16 and S17 after the activation, similarly to the first process.

  In the third process, unlike the second process, when a predetermined telephone number is input by the user, a call is made to the predetermined telephone number by the telephone application, and the application is activated after the call is connected. For this reason, it is possible for a user to start an application having a great effect when started after a call connection with good timing. For example, a trouble-taking call recording application can be started after a call connection so that recording time is not wasted.

  Note that the first to third processes described above may be executed simultaneously on the user terminal 10. The telephone number registration table may be separated from the first processing table, the second processing table, and the third processing table. That is, as described above, the first process to the third process are classified with different application activation timings, and effective processes are appropriately selected according to the nature of the application. .

  In addition, the application may be activated before the call is connected. For example, a call connection is made to the call center, but since the connection is made to the automatic voice response device, a diagnosis application of the user terminal 10 or an application such as a time-shutdown game is waited until the connection to the support staff. May be activated. For example, when the user terminal 50 is connected, the automatic voice response apparatus outputs a predetermined voice tone, and the user terminal 10 that has detected this tone output activates a predetermined application.

  According to such an embodiment, since the timing at which an application such as diagnosis is activated is the timing at which it is detected that the voice automatic response device is detected, before the actual response of the call center support staff, Diagnosis can be executed, support time can be effectively used, and stress of waiting for a user's telephone call can be alleviated.

[Link with server]
Next, a mode in which the user terminal 50 communicates with the server 100 that is communicably connected after the application is started will be described with reference to FIG.

  The server 100 is a server that can be accessed from the user terminal 50 and the call center support terminal via a public line network or a local area network, and may be a Web server. The server 100 stores a map based on personal information data and position information of the user of the user terminal 50. Further, the server 100 itself does not need to store a map based on personal information data or position information, and may receive both or one from another server. In this case, each of the personal information data and the map based on the position information may be receivable from different servers.

  First, when the application activation unit 54 of the user terminal 50 activates the application (step S40), the activated application transmits the user ID and the location information of the user terminal 50 (step S41). The user ID may be an ID registered in advance by the user in this application, or may be a cookie or the like if the user can be specified. The position information is data that can specify the position of the user terminal, and may be, for example, the latitude and longitude data of the user terminal 50 by GPS (Global Positioning System).

  Next, the server 100 receives the user ID and position information transmitted from the user terminal 50 (step S50), and performs a data search based on the user ID and a data search based on the position information (step S51). The data search based on the user ID is to search for data of the user's personal information (address, contact information, age, date of birth, past use history of the call center, etc.). The data search based on the position information is to search for a position on the map of the user terminal 50, or to search for weather or other data at the position.

  The retrieved data is visible from the call center support terminal. That is, the personal information of the user of the user terminal 50 in which the application is started is displayed on the support terminal, and the current position information of the user terminal 50 is displayed on the map. Here, the weather at the position of the user terminal 50 may be displayed. Since the support staff receives a call from the user and responds while visually recognizing such a support terminal, it is possible to know specific information regarding support.

  For example, when a support person first answers a phone call, “Thank you for calling today when it ’s raining,” or “There ’s a support center near the place where you called. Please come to ". Furthermore, even if you are not a call center support person, if this example is a delivery service for dishes such as pizza and goods, “This is a 〇 store, but the place where you call is XX store. Customer is able to respond, "I will transfer the phone there because it is closer."

  Next, the server 100 receives input of instruction data, which is specific support content, from the support terminal of the call center (step S52), and transmits the instruction data to the user terminal 50 (step S53). The user terminal 50 receives the instruction data from the call center and displays it (step S42). This process is similar to the process for the instruction data described above.

  In the above-described example, the mode in which the user terminal 50 transmits both the user ID and the position information has been described. However, the server 100 transmits only one of the data and the server 100 transmits the data based on only the transmitted one data. The retrieved data may be displayed on the support terminal.

  The means and functions described above are realized by a computer (including a CPU, an information processing apparatus, and various terminals) reading and executing a predetermined program. The application program is provided in a form recorded on a computer-readable recording medium such as a flexible disk, CD (CD-ROM, etc.), DVD (DVD-ROM, DVD-RAM, etc.), for example. In this case, the computer reads the application program from the recording medium, transfers it to the internal storage device or the external storage device, stores it, and executes it. The program may be recorded in advance in a storage device (recording medium) such as a magnetic disk, an optical disk, or a magneto-optical disk, and provided from the storage device to a computer via a communication line.

  As mentioned above, although embodiment of this invention was described, this invention is not limited to these embodiment mentioned above. The effects described in the embodiments of the present invention are only the most preferable effects resulting from the present invention, and the effects of the present invention are limited to those described in the embodiments of the present invention. is not.

  50 user terminal, 51 telephone number input acceptance means, 52 call connection means, 53 telephone number judgment means, 54 application activation means

Claims (7)

A user terminal capable of making a call by a telephone application,
Input accepting means for accepting an input of a telephone number requested for connection by a user by starting the telephone application;
Determining means for determining whether or not the telephone number that received the input is a predetermined telephone number registered in advance;
A user terminal comprising: an application activation unit that activates an application related to the telephone number when it is determined that the telephone number is a predetermined telephone number.   The user terminal according to claim 1, wherein the application activation unit activates the application after making a call to the predetermined telephone number by the telephone application.   The user terminal according to claim 1, wherein the application activation unit activates the application to the predetermined telephone number without making a call by the telephone application.   2. The user according to claim 1, wherein the application activation unit activates a diagnostic application at a timing when it is detected that the connection destination is an automatic voice response device after a call connection is made to the predetermined telephone number. Terminal.   5. The user terminal according to claim 1, wherein the application activation unit activates an application related to the telephone number and activates an inquiry screen for supporting the application. A user terminal that can make calls using a telephone application
Receiving the input of the telephone number requested for connection from the user by starting the telephone application;
Determining whether the telephone number that received the input is a predetermined telephone number registered in advance;
A method of executing an application activation step of activating an application related to the telephone number when it is determined that the telephone number is a predetermined telephone number; To user terminals that can be called by telephone application,
A step of accepting an input of a telephone number requested for connection by a user by starting the telephone application;
Determining whether the telephone number that received the input is a predetermined telephone number registered in advance;
A program for executing an application starting step of starting an application related to a telephone number when it is determined that the telephone number is a predetermined telephone number.

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