JP2011086154A - Failure report management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To urge positive failure reports from people other than inspection personnel performing periodic inspection and to appropriately and quickly deal with failed portions. <P>SOLUTION: A failure report management system includes: a failure report information acquisition means 21 for acquiring failure report information such that failure information is tagged with the identification information of a failure reporter who has provided the failure information; an importance point calculation means 22 for calculating importance points obtained through numerical conversion corresponding to the importance of the failure report information obtained; an importance point management means by reporter 23 for managing the importance points for each failure reporter; and a benefit imparting means 24 for imparting benefits to the failure reporter according to the importance points. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a system used when managing a plurality of facilities, and particularly, a failure notification management for prompting a positive failure notification from a person other than a specialized inspector and appropriately and promptly responding to the failure point. About the system.

  For example, companies that have to manage multiple facilities such as high-voltage power towers, utility poles, power transmission lines, transformers, etc., such as electric power companies, conduct regular inspections and patrols and perform appropriate management. In the event of a failure, the company strives to minimize the disadvantages of both companies and customers by promptly repairing and restoring the product.

  Conventionally, in maintenance work, etc., a meeting sheet corresponding to the work content and a check item linked to the work confirmation form are created in a database, so that safety information can be provided when the facility operator and the worker make a meeting in advance. Has been disclosed (see Patent Document 1).

  The “work management system using work confirmation slip check and meeting sheet” described in Patent Document 1 (Japanese Patent Laid-Open No. 2007-299175) stores information on meeting confirmation items and information on work execution confirmation items in a database. The search stage that extracts necessary check items for each work in the condition search that refers to the database for the work stage to be executed, the work subject to be executed, and the work type with the same work type in the future, and input by the search stage Output stage for outputting a meeting confirmation item and a work execution confirmation item appropriate for the work subject name, the work type. As a result, it is possible to comprehensively grasp the contents of the meeting and the matters to be noted in the implementation work, and it is possible to promote safe work and contribute to the prevention of accidents.

JP 2007-299175 A

  By the way, in inspection and patrol work of power distribution facilities, etc. at electric power companies, technical employees check the presence or absence of abnormal locations by direct visual inspection, and repairs whenever abnormal locations are found. . Theoretically, it is possible to detect abnormal parts at an early stage by frequent patrols, but there are a huge number of power distribution facilities managed by a single power company, and the number of maintenance personnel There is a limit. For example, there are about 1.6 million utility poles, about 59,000 km of high-voltage wires, about 36,000 km of low-voltage wires, and about 5 million service lines, as distribution facilities that must be managed by a single power company. . For this reason, the actual situation is that patrol is carried out with a cycle of about two years for one piece of equipment.

  Therefore, even if sufficient attention is paid to the maintenance and management of the power distribution equipment, there is a possibility that a failure requiring repair may occur before the regular inspection. On the other hand, during a natural disaster such as a typhoon, there are many events that directly lead to the breakdown of power distribution facilities, such as the collapse of trees. Such an event may be recognized at a glance even by a general person other than a professional engineer, and receives a report from the general person to grasp the fault location and repair it. However, since failure notification is not always performed promptly, development of a technique for prompting failure notification has been desired. Note that the technique described in Patent Document 1 described above is an extremely useful technique in maintenance inspections and the like in which work contents are determined in advance, but may not be able to cope with sudden failures and the like. Therefore, further technical improvements have been desired.

  The present invention has been developed to solve such problems. In other words, an object of the present invention is to provide a failure notification management system capable of prompting active failure notification from a person other than an inspector who is a professional engineer and capable of appropriately and promptly responding to the failure location. is there.

  The present invention is a system for receiving a failure report from a person other than an inspector who performs periodic inspections and patrols of equipment and appropriately and promptly responding to the failure location. The failure notification information acquisition means (21) for acquiring the failure notification information associated with the identification information of the failure notification person who provided the failure notification, and the failure importance degree database (27) set in advance based on the acquired failure notification information ), The importance point calculation means (22) for calculating the importance points quantified corresponding to the failure importance, and the individual reporters who manage the calculated importance points for each failure reporter Importance point management means (23) and profit granting means (24) for giving a profit to the trouble reporter in accordance with the importance point when the importance point for each reporter exceeds a predetermined value. ) , It is characterized in that it comprises a.

  In addition to the above-described configuration, the failure notification management system according to the present invention weights the failure importance level data according to the acquisition order of the failure notification information. It is possible to adopt a configuration for calculating.

  In addition to the above-described configuration, the failure notification management system according to the present invention has a configuration in which the failure importance level data stored in the failure importance level database (27) is set based on the voltage value of the facility. Is possible.

  In addition to the above-described configuration, the failure notification management system of the present invention can be configured to include a priority determining means (25) for determining the priority of inspection and repair.

  Moreover, in addition to the structure mentioned above, the failure notification management system of the present invention associates a facility ID for identifying each of a plurality of facilities with periodic inspection result information of each facility, as a facility database (29). The facility information management means (26) to be managed can be provided, and the facility information management means (26) can be configured to manage the acquired failure report information as configuration data of the facility database (29).

  In the invention of the above configuration, when a failure notification is received from a person other than an inspector who performs periodic inspections and patrols of the facility, importance points corresponding to the content of the failure notification are given to the failure notification person To do. Then, when the assigned importance points exceed a predetermined value, by giving the reporter a profit according to the importance points, it is possible to encourage active failure notification from non-inspectors and Appropriate and quick response to the location can be performed.

  In addition, if the failure importance level data is weighted according to the order of acquisition of failure notification information and the importance point is calculated, more profits are given to those who have reported failure earlier. As a result, it is possible to prompt even more prompt failure notification.

  Further, when the failure importance is set based on the voltage value of the facility, the failure importance criterion becomes clear, so that more appropriate importance points can be assigned.

  Moreover, when the priority of inspection and repair is determined according to the calculated importance point, the priority of inspection and repair becomes clear, and a more appropriate response can be performed.

  In addition, when the acquired failure notification information is the configuration data of the equipment database 29 that manages the periodic inspection result information, the periodic inspection result of the specialist engineer and the failure notification information from the general public are centrally managed, An even more appropriate response can be taken.

It is a conceptual diagram which shows the failure notification management system of this invention. It is a functional block diagram which shows the structure of the failure notification management system of this invention. It is explanatory drawing which shows the structure of a failure importance database. It is explanatory drawing which shows the structure of the importance point database classified by reporter. It is explanatory drawing which shows the structure of an equipment database.

Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings.
First, an outline of the failure notification management system of the present invention will be described. FIG. 1 is a conceptual diagram showing a failure notification management system according to an embodiment of the present invention.

<Outline of failure report management system>
The failure notification management system according to the embodiment of the present invention is applied to, for example, inspection / maintenance of a plurality of distribution facilities managed by an electric power company, and is regularly performed by a technical employee who is an inspector. With the cooperation of the general public, it is now possible to take an appropriate and prompt action by discovering abnormal parts that cannot be found by simple inspection and patrol work. In addition, in cooperation with the failure notification management system of this embodiment, technical employees who are inspectors carry out periodic inspections and patrol work, and if an abnormal location is found during this periodic inspection work, prompt response Of course.

  Each power distribution facility has its own unique facility ID, and if an abnormal location is found by periodic inspection of each facility, information on the periodic inspection results is displayed on the management computer installed in the management center. Managed. In this management computer, failure information notified from other than the inspector is also managed, and further, importance points given in accordance with the failure notification information are managed for each reporter. When the importance points are accumulated, a profit according to the importance points is given to the failure reporter (for example, returned to the electricity bill), thereby prompting prompt failure notification.

  As shown in FIG. 1, the management computer 100 includes a CPU 11, a ROM 12, a RAM 13, an HDD 14, an input device 15 such as a keyboard and a mouse, an output device 16 such as a display device and a printer, and a communication control device 17 as basic components. It has. The management computer 100 and its attached devices function as each means constituting the present invention.

<Specific configuration>
Next, a specific configuration of the failure notification management system of the present invention will be described.
2 is a functional block diagram showing the configuration of the failure notification management system of the present invention, FIG. 3 is an explanatory diagram showing the configuration of the failure importance database, and FIG. 4 is an explanatory diagram showing the configuration of the reporter importance point database. 5 is an explanatory diagram showing the configuration of the equipment database.

  As shown in FIG. 2, the failure notification management system according to the embodiment of the present invention includes, as shown in FIG. 2, failure notification information acquisition means 21, importance point calculation means 22, importance level management means 23 for each reporter, profit Giving means 24 is provided. Moreover, it is possible to add the priority order determination means 25 and the facility information management means 26 as other structural requirements. Each means is composed of the management computer 100 and its ancillary equipment described above. When the constituent elements of each means are programs, the hardware such as the CPU 11, ROM 12, and RAM 13 constituting the management computer 100 is programmed. By operating according to the above, the function of each means is exhibited.

<Failure report information acquisition means>
The failure notification information acquisition unit 21 is a unit for acquiring failure notification information in which failure information is associated with identification information of a failure notification person who has provided the failure information. That is, the management computer 100 acquires failure notification information input from the keyboard or mouse that is the input device 15 by the function of the failure notification information acquisition means 21. In the present embodiment, the operator stationed in the management center uses an input device based on failure information heard from a general caller by a report using a mobile phone or a fixed phone, a report by facsimile, a mail sent from a personal computer, or the like. Information input using a keyboard, mouse, or the like, which is 15, becomes failure notification information.

  The failure report information includes, for example, failure information related to the description of the location, time, and situation of the failure site, and identification information that can identify the reporter (for example, an electric contractor) such as the name, address, and telephone number of the reporter. It is included. In the case of e-mail communication using a mobile phone having a photographing function, it is preferable to request the reporter to have the photographing data obtained by photographing the failure site attached to the e-mail. In this case, the shooting data of the failure site is also included in the failure information, and the situation of the site can be grasped more accurately.

<Importance point calculation means>
The importance point calculation means 22 refers to a preset failure importance database 27 based on the acquired failure notification information, and is a means for calculating importance points quantified corresponding to the failure importance. It is. That is, the relationship between the failure mode and its importance is stored in a database, and the importance point is calculated by comparing with the failure notification information by the function of the importance point calculation means 22.

  Moreover, it is preferable that the importance point calculation unit 22 calculates the importance point by weighting the failure importance data according to the order of acquisition of the failure notification information. In other words, when there are many persons who have found a failure location, if each person reports a failure separately, a plurality of failure notifications exist around the time. Then, in the event that a failure occurs, it is preferable to preferentially treat a person who has made a failure notification earlier in view of the gist of the present invention to quickly acquire a failure notification and take a quick response. Therefore, prompt notification of failure is promoted by assigning more importance points in the order of early acquisition order of failure notification information. For example, by giving 1.2 times the normal point to the first whistleblower, giving the normal point to the second whistleblower, and giving 0.8 times the usual point to the third whistleblower. In addition, it is possible to achieve differentiation according to the acquisition order of failure notification information. It should be noted that the data related to the order of acquisition of the failure notification information may be added when the operator who has received the failure notification creates the failure notification information. Then, the importance point calculation unit 22 weights the failure importance degree data when there are a plurality of pieces of failure notification information having the same contents.

  FIG. 3 shows an example of the failure importance database 27. The failure importance level database 27 is a database constructed by associating failure modes and their importance levels, and is composed of failure modes and importance points for each failure mode as shown in FIG. ing.

  Here, it is preferable that the importance level of the failure importance level data stored in the failure importance level database 27 is set based on the voltage value of the distribution facility. That is, the distribution facilities include a high-voltage distribution line, a high-voltage line, a high-voltage column, a low-voltage line, and a lead-in line, and a high-voltage or low-voltage current flows therethrough. For example, a current of 6,600 V flows through the high voltage line, and a current of 100 V flows through the low voltage line and the lead-in line. In general, high-pressure equipment has a greater degree of disaster due to failure than low-pressure equipment. Therefore, in this embodiment, based on the points for the low-pressure facility failure notification, the double-point for the high-pressure facility failure notification and the 0.5-fold point for the lead-in failure notification, The importance is set based on the voltage value.

<Significance point management means by reporter>
The reporter-specific importance point management means 23 is a means for managing the calculated importance points for each trouble reporter. That is, the reporter-specific importance point management means 23 constructs the reporter-specific importance point database 28 based on the failure report information and the importance points.

  As shown in FIG. 4, the reporter-specific importance point database 28 is a database configured by associating the failure reporter identification ID with the importance point assigned to the malfunction reporter. When the electricity demand contractor is managed by the customer database, the importance point may be managed as the configuration data of the customer database.

<Profit grant means>
The profit granting means 24 is a means for giving a profit to the trouble reporter according to the importance point when the importance point for each reporter becomes a predetermined value or more. That is, the profit granting means 24 refers to the reporter importance database and executes the profit grant for the reporter periodically or when receiving a profit return instruction from the reporter (electricity consumer). . Here, the profit return instruction from the reporter is given to the management computer 100 when the user (reporter) performs a predetermined operation on the user page provided on the power company website, for example. This is done by sending a reduction instruction signal.

  Then, for example, when the importance point exceeds 1000 points, the profit granting data indicating that the point is to be applied to the electricity charge for 500 yen is sent with 1000 points as one unit. In addition, what kind of profit may be given to a trouble reporter may be sufficient, and issue of a gift certificate etc. may be sufficient besides appropriation to an electricity bill.

  Although not shown here, an electricity charge management system is constructed in the management center separately from the failure notification management system of the present embodiment. The electricity charge management system receives the profit granting data from the profit granting means 24. By receiving, importance points are allocated to electricity charges. When profit granting data is transmitted from the management computer 100 (profit granting means 24) installed in the management center, the other computer system receives this profit granting data, and the operator performs based on the received profit granting data. An instruction for appropriation of electricity charges may be input to the electricity charge management system.

<Priority determination means>
The priority order determination means 25 is a means for determining the priority order of inspection and repair according to the calculated importance point. That is, the priority order determination means 25 is important for failure points occurring at the same time. The priority points are compared, and the priority of inspection and repair is determined in descending order of importance points. Data relating to the determined priority order is displayed on, for example, a display device attached to the management computer 100 or printed by a printer. Then, the operator can efficiently inspect and repair the troubled part occurring at the same time by informing the maintenance staff of the priority order of the inspection and repair.

<Facility information management means>
The facility information management means 26 is a means for associating a facility ID for identifying each of the plurality of facilities with the periodic inspection result information of each facility and managing it as the facility database 29. It is preferable to manage the failure notification information as the configuration data of the equipment database 29. In other words, the facility information management means 26 can centrally manage the results of periodic inspections by professional engineers and the failure notification information from the general public.

  As shown in FIG. 5, the facility database 29 is a database configured by associating a facility ID assigned to each facility, periodic inspection result information and failure notification information of the facility, and a response result. This facility database 29 makes it possible to centrally manage the results of periodic inspections of each facility and the failure information reported as needed, and to take a more appropriate response in the inspection and repair of distribution facilities.

  In the present invention, each unit is configured by the management computer 100, but the unit described as the function of the management computer 100 may be realized by sharing it with other computers. Further, the equipment to which the present invention is applied can be applied not only to power distribution equipment but also to gas equipment, communication equipment, water supply equipment, etc., and is not limited to the above-described embodiment of the present invention. Of course, various changes can be made without departing from the scope of the invention.

  The failure notification management system of the present invention is only for periodic inspections and patrols by an inspector who is a specialist engineer when managing a plurality of facilities such as power distribution facilities, gas facilities, communication facilities, water facilities, etc. Instead, it can be used as a system for receiving a failure report from a person other than the inspector and taking an appropriate response to the failure location.

100 management computer 11 CPU
12 ROM
13 RAM
14 HDD
DESCRIPTION OF SYMBOLS 15 Input apparatus 16 Output apparatus 17 Communication control apparatus 21 Failure report information acquisition means 22 Importance point calculation means 23 Reporter importance point management means 24 Profit grant means 25 Priority determination means 26 Facility information management means 27 Failure importance degree database 28 Reporter importance point database 29 Equipment database

Claims (5)

A system for receiving a failure report from a person other than the inspector who performs periodic inspections and patrols of the equipment, and for appropriately and promptly responding to the failure location,
Failure notification information acquisition means (21) for acquiring failure notification information in which the failure information and the identification information of the failure reporter who provided the failure information are linked;
An importance point calculation means (22) for referring to a preset failure importance database (27) based on the acquired failure notification information and calculating a significance point quantified corresponding to the failure importance; ,
Reporter-specific importance point management means (23) for managing the calculated importance points for each malfunction reporter,
Profit granting means (24) for granting a profit to the malfunction reporter according to the importance point when the reporter importance level is equal to or greater than a predetermined value;
A failure report management system characterized by comprising:   The failure notification management according to claim 1, wherein the importance point calculation means (22) weights the failure importance level data in accordance with the acquisition order of the failure notification information and calculates importance points. system.   The failure notification management system according to claim 1 or 2, wherein the failure importance level data stored in the failure importance level database (27) has an importance level set based on a voltage value of equipment.   The failure notification management system according to any one of claims 1 to 3, further comprising priority order determining means (25) for determining a priority order of inspection and repair according to the calculated importance point. . Equipment information management means (26) for associating equipment IDs for identifying a plurality of equipments and periodic inspection result information of each equipment and managing them as equipment database (29),
The failure information management according to any one of claims 1 to 4, wherein the facility information management means (26) manages the acquired failure notification information as configuration data of the facility database (29). system.

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