JP2010278986A - Device with operation guide function, method of guiding operation, and computer program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To reproduce a guide (what is called help) by moving pictures in a device such as an image forming device so that users can more easily understand it than before. <P>SOLUTION: When receiving an instruction to reproduce help, an image forming device 1 normally reproduces the moving pictures of the help in the order of ordinary reproduction. After a predetermined event such as a press for temporary stop occurs, a section preceding a part under reproduction at the predetermined event in the moving pictures is repeatedly and reproduced. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an apparatus such as an image forming apparatus having a function of guiding an operation method, an operation method guidance method, and the like.

  In recent years, image forming apparatuses having various functions such as copying, network printing, scanning, faxing, and file servers have become widespread. Such an image forming apparatus is sometimes called an “MFP (Multi Function Peripherals)” or “multifunction machine”. Image forming apparatuses are installed and used in various organizations such as companies, government offices, and educational institutions. It is also installed and used in facilities where an unspecified number of people gather, such as libraries, convenience stores, and supermarkets.

  It is considered that image forming apparatuses will become more and more multifunctional in the future and can provide various services to users.

  As the services provided by the image forming apparatus increase, the number of screens displayed for operation increases. If it does so, there exists a possibility that operation may become difficult to understand for a user. The same applies to apparatuses other than the image forming apparatus.

  In recent years, in order to reduce the size of the housing and increase the processing speed, the mechanism of the image forming apparatus has been improved. For this reason, for example, an operation for coping with a case where the image forming apparatus has a paper jam or the like may be changed from the conventional one.

  In view of this, an apparatus such as an image forming apparatus is provided with a manual describing how to operate recorded on a medium such as a printed matter or a CD-ROM. In addition, a technique has been proposed that guides how to operate by reproducing a moving image prepared in advance.

  The operation of the electronic musical instrument described in Patent Document 1 will be described as follows. When the control data is read while the moving image data and audio data included in the operation explanation data for realizing the function of the electronic musical instrument is being read, the electronic musical instrument reads the control data. Until the operation of the operation unit shown in FIG. 4 is actually performed by the user, the reading of the moving image data and the audio data is interrupted, and when the operation unit is operated by the user, the moving image data and the audio data are Resume reading from where it was interrupted.

  The copying machine described in Patent Document 2 includes a main body sensor and an RDH part sensor for detecting a jam at a paper passage portion of the copying machine, and moving image data indicating a series of operation procedures for jam processing at each paper passage portion. When a jam is detected by the graphic ROM, the LCD, and the above two sensors, moving image data about the jam handling procedure at the paper passage portion where the paper remains is displayed as a moving image on the LCD. CPU and LCD controller.

  A copying machine described in Patent Document 3 includes a main body sensor and an RDH part sensor for detecting a jam at a paper passage portion of the copying machine, and a single operation for jam processing at each paper passage portion. When a jam is detected by the graphic ROM, LCD, and the above two sensors stored for each operation in a series of operation procedures, the video data is converted into a series of operation procedures on the LCD. A CPU and an LCD controller for cyclic display based on this are provided.

  The apparatus described in Patent Document 4 includes data input means, storage means for storing data or a program, and display means for screen display. The program performs help processing in addition to main processing. Used in a device with a help program. The display means always displays the main processing screen and the help screen so that they do not overlap. The main process performs a screen display requesting to continuously perform a plurality of unit processes performed by operating the data input means for each of a plurality of screens, and the help process is currently requested on the main process screen. A display example of the main processing screen at the time of unit processing operation of any one unit processing is displayed to provide help guidance.

JP 2007-155806 A JP-A-8-69223 JP 2000-85220 A JP 2004-30446 A

  Originally, it may be most easy for the user to understand how the telephone operator of the manufacturer or the manager at the installation site guides the operation according to the progress of the user's operation.

  However, this is a heavy burden on the manager and the like, and the cost such as labor cost increases. Therefore, it is required to devise guidance (guidance and help) using moving images to make it easier for the user to understand.

  In view of such a problem, the present invention has an object to reproduce guidance by a moving image in a manner that is easier for the user to understand than before.

  An apparatus with an operation guidance function according to an aspect of the present invention is an apparatus with an operation guidance function having a function of guiding a work method including a plurality of operations by reproducing a moving image, and reproducing the moving image. In addition, after a predetermined event, there is a reproducing unit that repeatedly reproduces a section of the moving image up to a portion that was reproduced when the predetermined event occurred.

  Preferably, it has a detecting means for detecting that the operation is completed, and the reproducing means is still detected by the detecting means that the section has been completed after the predetermined event. Only the part related to the above operation is played back.

  Alternatively, the predetermined event is that the detection unit newly detects that the operation in the section is completed after the reproduction of the moving image is stopped.

  Alternatively, after the playback unit is instructed by the user to stop playback of the moving image, the detection unit specifies the operation related to the section without being instructed to resume playback. And a message display means for displaying a message to the effect that the playback should be resumed when it is detected that the item has been completed.

  Alternatively, the playback unit may stop the playback of the moving image when instructed by a user, and then, without being instructed to resume playback, the detection unit may When it is detected that a specific image has been completed, playback is started after the section of the moving image.

  According to the present invention, guidance based on moving images can be reproduced in a manner that is easier for the user to understand than before.

It is a figure which shows the example of the whole structure of an organization network system. 2 is a diagram illustrating an example of a hardware configuration of an image forming apparatus. FIG. It is a figure which shows the example of a structure of a printing unit. It is a figure which shows the example of an operation panel. 2 is a diagram illustrating an example of a functional configuration of an image forming apparatus. FIG. It is a figure which shows the example of a guidance table. It is a figure which shows the example of a help table. It is a flowchart explaining the example of the flow of a process of reproducing | regenerating help. It is a flowchart explaining the example of the flow of a process of reproducing | regenerating help. It is a figure which shows the example of a display of the help in a touch panel. FIG. 10 is a diagram illustrating an example of a reproduction range and flag transition of a paper jam solution help. FIG. 10 is a diagram illustrating an example of a reproduction range and flag transition of a paper jam solution help. FIG. 10 is a diagram illustrating an example of a reproduction range and flag transition of a paper jam solution help. It is a figure which shows the example of the reproduction range and flag transition of a fax broadcast transmission help. It is a figure which shows the example of the reproduction range and flag transition of a fax broadcast transmission help. It is a figure which shows the example of the reproduction range and flag transition of a fax broadcast transmission help. It is a figure which shows the example of a help table.

  Hereinafter, one embodiment of the present invention will be described with reference to the drawings.

  1 is a diagram illustrating an example of the overall configuration of the organization network system SY, FIG. 2 is a diagram illustrating an example of a hardware configuration of the image forming apparatus 1, and FIG. 3 is a diagram illustrating an example of the configuration of a printing unit 10f. 4 is a diagram illustrating an example of the operation panel 10 h, and FIG. 5 is a diagram illustrating an example of a functional configuration of the image forming apparatus 1.

  As shown in FIG. 1, the organization network system SY includes an image forming apparatus 1, a terminal device 2, a LAN (Local Area Network) line 3, and the like.

  The organization network system SY is provided in an organization such as a company, a government office, or a school, and is used for exchanging information between members of the organization.

  The image forming apparatus 1 is an apparatus generally called a multifunction peripheral or MFP (Multi Function Peripherals), and is an apparatus that integrates functions such as copying, network printing (PC printing), fax, scanner, box, and file transmission. is there.

  The “box function” is a storage area called a “box” corresponding to a folder or directory in a personal computer for each user, and the user stores image data or the like in his / her storage area. It is a function that allows you to

  The image forming apparatus 1 is installed on a floor where desks of a plurality of employees (users) gather, and is shared by a plurality of users.

  On the other hand, the terminal device 2 is a personal computer, a PDA (Personal Digital Assistant), a mobile phone terminal, or the like, and is used by a user to create an image such as a document or surf the net. In addition, the driver of the image forming apparatus 1 is installed in the terminal device 2, and the user can cause the image forming apparatus 1 to print an image created or acquired by the terminal device 2.

  As shown in FIG. 2, the image forming apparatus 1 includes a CPU (Central Processing Unit) 10a, a RAM (Random Access Memory) 10b, a ROM (Read Only Memory) 10c, a hard disk 10d, a scanner unit 10e, a printing unit 10f, a network controller. 10g, operation panel 10h, modem 10i, audio reproduction unit 10j, and VRAM (Video RAM) 10k, as well as a control circuit and the like.

  The scanner unit 10e includes a CCD (Charge Coupled Device) 10e1, a document table 10e2, a document feeder 10e3, and the like (not shown). Process to generate.

  The document feeder 10e3 sends the set sheets one by one to the document table 10e2. The CCD 10e1 generates image data of the image by optically reading the image written on the paper set on the document table 10e2.

  As shown in FIG. 3, the printing unit 10f includes a print head 10f1, a process unit unit 10f2, a transfer belt unit unit 10f3, a paper feeding unit 10f4, a fixing unit unit 10f5, a toner cartridge unit 10f6, a paper discharge tray 10f7, and the like. Then, a process for printing an image read by the scanner unit 10e or an image shown in the image data received from the terminal device 2 is performed.

  The toner cartridge section 10f6 has four toner cartridges for each color of cyan (C), magenta (M), yellow (Y), and black (K), and supplies toner of each color to the process unit section 10f2. To do.

  The print head 10f1 includes a laser diode, a polygon motor, an SOS sensor, a mirror, lenses, and the like, and forms an electrostatic latent image by irradiating the surface of the photosensitive member of the process unit unit 10f2 with laser light.

  The process unit unit 10f2 includes four photoconductor units for each color of C, M, Y, and K. After forming a charging potential on the surface of the photoconductor for each color, an electrostatic latent image is formed by the laser beam of the print head 10f1, and the toner supplied from the toner cartridge portion 10f6 is attached to the photoconductor to make a visible toner image. Form.

  The transfer belt unit portion 10f3 includes a secondary transfer portion, a transfer belt, a transfer roller, a driving roller, a cleaning mechanism, and sensors, and toner images of C, M, Y, and K colors formed on the photoreceptor. Is transferred to a transfer belt to form a full-color toner image.

  Then, the full-color toner image formed on the transfer belt is transferred to the paper conveyed from the paper supply unit 10f4 by the secondary transfer unit. The paper supply unit 10f4 has one or a plurality of paper supply cabinets, and supplies blank paper (so-called copy paper) to the transfer belt unit 10f3.

  The fixing unit 10f5 includes a heating roller, a pressure belt, a heater lamp, a thermistor, and the like. The toner image transferred to the paper in the secondary transfer unit is fixed to the paper by heat and then placed on the paper discharge tray 10f7. Discharge.

  The user can attach and detach the toner cartridges of the respective colors in the toner cartridge portion 10f6 with the front door 1DM (see FIG. 1) opened. Further, when a paper jam occurs in the printing unit 10f, the user can remove the jammed paper by opening the front door 1DM and removing each toner cartridge.

  As shown in FIG. 4, the operation panel 10h includes a touch panel 10h1, a key group 10h2, and the like.

  On the touch panel 10h1, a screen for giving a message to the user, a screen showing a processing result, a screen for the user to input an instruction to the image forming apparatus 1, and the like are displayed. A screen for guiding an operation procedure to be described later is also displayed on the touch panel 10h1.

  The touch panel 10h1 detects the touched (pressed) position and notifies the CPU 10a of the position.

  The key group 10h2 includes a numeric key and a start key, and mode selection keys for switching to screens corresponding to various function modes such as a printer, a fax machine, a scanner, and a copy.

  The user can give a command or input data to the image forming apparatus 1 by operating the operation panel 10h.

  The network controller 10 g is a NIC (Network Interface Card) for communicating with other devices such as the terminal device 2 via the LAN line 3.

  The modem 10i is a device for exchanging image data with another fax terminal or an image forming apparatus using a protocol such as G3 via a fixed telephone network.

  The audio reproduction unit 10j includes a sound board and a speaker, and reproduces audio based on audio data.

  The ROM 10c or the hard disk 10d includes a moving image / sound file storage unit 101, a help table management unit 102, a moving image / sound construction unit 103, an operation completion determination unit 104, a reproduction guidance determination unit 105, and a moving image as shown in FIG. A program for realizing the audio reproduction control unit 106 and the like is stored. These programs are loaded into the RAM 10b as necessary and executed by the CPU 10a.

  All or part of the functions of the respective units shown in FIG. 5 may be realized only by hardware such as a circuit.

  The VRAM 10k temporarily stores image data to be displayed on the touch panel 10h1. The help moving image data described later is also temporarily stored in the VRAM 10k.

  Furthermore, some parts constituting the image forming apparatus 1 are provided with sensors for detecting the state of the parts.

  For example, the front door 1DM is provided with a sensor that detects whether the front door 1DM is open or closed. When this sensor changes from a closed state to an open state, it sends a signal of “1” indicating that fact (that is, has become open) to the CPU 10a, and changes from an open state to a closed state. If it does, a signal of “0” indicating that (that is, closed) is transmitted to the CPU 10a. Further, this sensor detects the current state when an inquiry is made from the CPU 10a, and sends a signal “1” to the CPU 10a if it is open, and a signal “0” if it is closed. Is sent to the CPU 10a. Similar sensors are provided in other doors.

  Further, the document feeder 10e3 is provided with a sensor for detecting whether or not a document to be read is set. When a sheet is set, this sensor transmits a “1” signal indicating that to the CPU 10a, and when all the sheets are removed or sent to the document table 10e2, a “0” signal is transmitted. Further, this sensor detects the current state when an inquiry is made from the CPU 10a, and transmits a signal “1” to the CPU 10a if a sheet is set, and a signal “0” if the sheet is not set. Is sent to the CPU 10a.

  Each key of the key group 10h2 is provided with a sensor that detects that the key has been pressed.

  In addition, the image forming apparatus 1 includes a sensor for detecting whether or not a cartridge is mounted, a number of sensors for detecting paper jams in several paths of paper, and a sheet of paper in the paper feeding cabinet of the paper feeding unit 10f4. Various sensors, such as a sensor for detecting presence or absence, are provided.

  Further, the touch panel 10h1 detects the touched position as described above. The CPU 10a can detect which button on the screen is pressed based on the screen displayed on the touch panel 10h1 and the position transmitted from the touch panel 10h1. Therefore, it can be said that the touch panel 10h1 and the CPU 10a are sensors that detect pressing of a button on the screen.

  FIG. 6 is a diagram showing an example of the guidance table TB1, and FIG. 7 is a diagram showing an example of the help table TB2.

  Next, processing contents of each unit of the image forming apparatus 1 shown in FIG. 5 will be described with reference to FIG.

  In the moving image / audio file storage unit 101, a moving image and audio file for guiding (guidance) the operation method of the image forming apparatus 1 to the user, that is, a so-called multimedia reproduction file for help. , Stored (saved). Hereinafter, each file is referred to as “file 5”. As the file 5, a guidance file for each action is stored. For example, a guidance file for various actions such as a guidance file for opening the front door 1DM, a guidance file for removing the cartridge, and a guidance file for switching to the fax mode are stored as the file 5. The file 5 is given a unique code for identification. This code is used to identify actions as well as to identify guidance.

  Hereinafter, this code is referred to as an “action code”. One action guidance may be described as one “scene”.

  The file 5 is generated by photographing an actual action performed by an employee of the manufacturer of the image forming apparatus 1 and synthesizing a moving image obtained by the action and a description by voice and characters. Alternatively, it is generated by an animation creation tool.

  By the way, the guidance of a series of operation procedures is constituted by combining the guidance of these actions. Hereinafter, guidance for a series of operation procedures is referred to as “help”. For example, the help for correcting the paper jam on the back of the cartridge (hereinafter referred to as “paper jam resolution help”) includes guidance on opening the front door 1DM, guidance on removing the cartridge, and paper removal on the back of the cartridge. It consists of five action guidances: guidance, cartridge mounting guidance, and front door 1DM closing guidance.

  The help table management unit 102 manages a table storing information on help and guidance. Specifically, the guidance table TB1 and the help table TB2 are managed.

  In the guidance table TB1, as shown in FIG. 6, a guidance record for each action is stored.

  In a record of an action, “action code” is an action code for identifying the action. “Action name” is the name of the action. It is desirable to use a name that is easily understood by the user or developer as the action name.

  The “corresponding sensor” indicates a sensor used for determining that the action (operation) is completed. “Completed action” indicates what kind of detection result is obtained by the sensor indicated by “corresponding sensor”, and that the action can be determined to be completed.

  On the other hand, one help table TB2 is prepared for each help. For example, a help table TB2 as shown in FIG. 7 is prepared as the help table TB2 for helping to solve the paper jam. In the guidance table TB1, action codes of guidance constituting the help are shown in the order of action execution.

  However, a description “(option)” is added to the “action code” of an action that can be selectively performed.

  Returning to FIG. 5, the moving image / sound constructing unit 103 decompresses (decompresses) each guidance file 5 constituting the help as necessary, and constructs the moving image and sound data of each guidance.

  The operation completion determination unit 104 determines that an action (operation) related to each guidance constituting the help has been performed by the user.

  The reproduction guidance determination unit 105 performs processing for determining guidance to be reproduced from among the guidances constituting the help. As described above with reference to FIG. 7, the guidance is basically reproduced in order from the action with the youngest execution order shown in the help table TB2. However, when the user pauses playback, only the guidance for a specific section may be played back repeatedly. This will be described later.

  The moving image / sound reproduction control unit 106 plays back the touch panel 10h1 and the sound reproduction so that the guidance determined by the reproduction guidance determination unit 105 is reproduced based on the moving image and sound data obtained by the moving image / sound construction unit 103. The unit 10j and the like are controlled.

  FIGS. 8 and 9 are flowcharts for explaining an example of the flow of help reproduction, and FIG. 10 is a diagram showing an example of help display on the touch panel 10h1.

  Next, when a user selects a certain help, a procedure for processing when reproducing the help moving image and sound will be described with reference to the flowcharts of FIGS.

  The user gives a command for reproducing help to the image forming apparatus 1 by performing a predetermined operation on the operation panel 10h. At this time, the help to be reproduced is also designated.

  When the moving image / sound constructing unit 103 receives a help reproduction command and designation of the target (# 121 in FIG. 8), the help table TB2 (hereinafter referred to as “target help”) related to the designation (hereinafter referred to as “target help”). 7) is read from the help table management unit 102, each guidance file 5 shown in the help table TB2 is read from the moving image / audio file storage unit 101, and the files 5 are decompressed. Then, the moving image and audio data of the target help are constructed (# 122). At this time, a flag indicating whether or not the corresponding action has been executed by the user is prepared for each guidance shown in the help table TB2. The initial value of the flag is “0” which means that it has not been executed yet.

  Immediately after the instruction is received, the reproduction guidance determination unit 105 determines the reproduction range to be all the guidances constituting the target help (# 123). In addition, the reproduction guidance determination unit 105 has pointers that point to the beginning and end of the reproduction range. Hereinafter, the first guidance is referred to as “first scene A1”, and the last guidance is referred to as “tail scene A2”. Further, a pointer pointing to the head scene A1 is described as “head pointer P1”, and a pointer pointing to the tail scene A2 is described as “tail pointer P2”. Therefore, by the determination in step # 123, the head pointer P1 points to the head scene A1, and the tail pointer P2 points to the tail scene A2.

  Then, the moving image audio reproduction control unit 106 reproduces the moving image and audio of each guidance in the execution order indicated in the help table TB2 from the scene (guidance) indicated by the head pointer P1 (# 124). For example, when the above-mentioned paper jam solution help is the target help, the moving images and sounds of the five guidances shown in the help table TB2 of FIG. 7 are reproduced in the order of execution.

  As shown in FIG. 10, the moving image / audio reproduction control unit 106 displays at least a reproduction button and a pause button on the touch panel 10h1 together with the moving image. As will be described later, the moving image / audio reproduction control unit 106 pauses the moving image and the sound when the user presses the pause button, and resumes the reproduction of the moving image and the sound when the user presses the reproduction button. .

  The user operates the image forming apparatus 1 while referring to the reproduced moving image and sound. When the user performs an operation (action), one of the sensors in the image forming apparatus 1 detects it. When an operation is detected by any of the sensors (Yes in # 125), the operation completion determination unit 104 determines whether or not guidance for the operation (action) is included in the target help (# 126).

  Specifically, the operation completion determination unit 104 includes a detection source sensor and a sensor indicated by “corresponding sensor” of each guidance record constituting the target help in the guidance table TB1 (see FIG. 6). Match. If there is a record in which both match, it is checked whether or not the operation indicated in the “completion action” of the record has been detected by the detection source sensor.

  Then, if it is detected, the operation completion determination unit 104 determines that the guidance related to the operation is included in the target help.

  If such a determination is made (Yes in # 127), the reproduction guidance determination unit 105 updates the guidance flag to “1” (# 128).

  When the pause button is pressed (Yes in # 129), the moving image / audio reproduction control unit 106 pauses the reproduction (# 131). When the moving image and audio of the target help are reproduced to the end (Yes in # 130), the video is paused (# 131).

  Then, the reproduction guidance determination unit 105 updates the head pointer P1 so that the head guidance of the guidance whose flag is “0” is indicated as the head scene A1 (# 132). Further, the end pointer P2 is updated so that the guidance at the time of pause is indicated as the end scene A2 (# 133). As described above, when the reproduction is paused, the reproduction guidance determination unit 105 changes the reproduction section.

  When the playback button is pressed after the pause (Yes in # 134 of FIG. 9), playback is resumed (# 135). However, not all of the target help is reproduced, but the guidance scene of the first scene A1 and the last scene A2 are repeatedly reproduced as a reproduction section. Furthermore, the guidance whose flag is “1” in the section is skipped. Alternatively, the reproduction may be resumed when it is detected that any guidance operation (for example, an operation related to the first scene A1) in the reproduction section is performed.

  In addition, when an operation is detected by any sensor during pause or after resuming playback (Yes in # 136), the operation completion determination unit 104 determines any guidance of the target help as in step # 126. It is determined whether or not the operation relating to (scene) has been completed (# 137).

  When it is determined that the guidance related to the completed operation (action) is included in the target help (Yes in # 138), the reproduction guidance determination unit 105 updates the guidance flag to “1” (#). 139).

  When the operations related to all the guidances in the current playback section are completed (Yes in # 140), the head pointer P1 is updated to indicate the next guidance of the current tail scene A2 as the head scene A1, and the tail scene A2 is obtained. The end pointer P2 is updated so as to indicate the last guidance of the target help (# 142), and each guidance is reproduced in the execution order from the new first scene A1 (# 124 in FIG. 8).

  However, when all the guidance flags of the target help are “1” (No in # 141), the reproduction processing of the target help is finished (# 143) after the last guidance is reproduced or immediately. ).

  FIGS. 11 to 13 are diagrams showing examples of the reproduction range and flag transition of the paper jam resolution help, FIGS. 14 to 16 are diagrams showing examples of the reproduction range and flag transition of the fax broadcast help, and FIG. It is a figure which shows the example of help table TB2.

  Next, two examples of processing of the image forming apparatus 1 when the user performs work while browsing help will be described with reference to FIGS.

(1) Paper jam resolution help When the image forming apparatus 1 detects that the paper is jammed on the back side of the cartridge, the image forming apparatus 1 displays a message prompting the user to remove the jammed paper. At this time, a button for calling a paper jam resolution help is also displayed.

  When the user presses the button, the image forming apparatus 1 starts reproduction of the moving image and sound of the paper jam resolution help based on the help table TB2 (see FIG. 7) of the paper jam resolution help and the file 5 of each guidance. (See FIG. 10). At this time, as shown in FIG. 11A, the first guidance (that is, the guidance for opening the front door 1DM) of the paper jam solution help is set to the head pointer P1, and the last guidance (that is, the front door 1DM). Close guidance) is set to the end pointer P2. Therefore, if the user does not press the pause button, all five guidances from the guidance for opening the front door 1DM to the guidance for closing the front door 1DM are reproduced in the order of execution.

  The user grasps how to perform each action (operation) while viewing the moving image and the sound. Then, actions are taken as appropriate. However, there are times when you do not understand or follow the flow. In such a case, a pause button may be pressed.

  For example, when the user presses the pause button during the reproduction of the sheet removal guidance on the back of the cartridge, the image forming apparatus 1 stops the reproduction. Then, as shown in FIG. 11B, the end pointer P2 is updated so that the end scene A2 serves as a sheet removal guidance on the back of the cartridge. If the user presses the reproduction button here, the image forming apparatus 1 resumes reproduction. However, the section indicated by the current head pointer P1 and tail pointer P2, that is, the guidance for opening the front door 1DM to the guidance for removing the paper behind the cartridge is repeatedly reproduced (repeatedly reproduced). Instead of detecting that the playback button has been pressed, playback may be resumed when it is detected that any incomplete operation in this section has been performed. The same applies hereinafter.

  Regardless of whether or not the reproduction is resumed, every time the user performs an action, the image forming apparatus 1 sets the corresponding guidance flag to “1”. The image forming apparatus 1 continues the repeat reproduction while skipping the guidance with the flag set to “1”.

  For example, when the user opens the front door 1DM, the image forming apparatus 1 updates the opening guidance flag of the front door 1DM to “1” as shown in FIG. Thereafter, with this update of the flag, the image forming apparatus 1 continues the repeat reproduction while skipping the guidance for opening the front door 1DM.

  Further, when the user removes the cartridge from the image forming apparatus 1, the image forming apparatus 1 updates the cartridge removal guidance flag to “1” as shown in FIG. Thereafter, with this update of the flag, the image forming apparatus 1 continues the repeat reproduction while skipping the cartridge removal guidance.

  When the user removes the jammed paper, the image forming apparatus 1 updates the paper removal guidance flag on the back of the cartridge to “1” as shown in FIG. As a result, all the flags belonging to the current playback section are set to “1”. Therefore, as shown in FIG. 12C, the image forming apparatus 1 sets the head pointer P1 so that the next guidance in this section (that is, the cartridge mounting guidance) is the head scene A1, and the last pointer is set. The tail pointer P2 is set so that the guidance (that is, guidance for closing the front door 1DM) becomes the tail scene A2. As a result, the playback section is revised. Then, the image forming apparatus 1 starts to reproduce the moving image and sound in the revised section.

  Thereafter, when the image forming apparatus 1 finishes reproducing all the guidance moving images and sounds, the image forming apparatus 1 repeatedly reproduces the current first section.

  When the user mounts a cartridge during repeat playback, the image forming apparatus 1 updates the cartridge mounting guidance flag to “1” as shown in FIG. Then, only the guidance in which the flag is not “1”, that is, the guidance for closing the front door 1DM in the reproduction section is repeatedly reproduced.

  When the user closes the front door 1DM, the image forming apparatus 1 updates the closing guidance flag of the front door 1DM to “1” as shown in FIG. 13B. As a result, all the guidance flags belonging to the current playback section are set to “1”. In addition, all the flags of the paper jam solution help guidance are set to “1”. Therefore, immediately after the end of the guidance for closing the front door 1DM, the provision of the paper jam solution help is ended.

(2) Fax broadcast transmission help Fax broadcast transmission help is a help for sending a document by fax. In the help table management unit 102 of the image forming apparatus 1, a help table TB2 shown in FIG. 17 is prepared in advance as a help table TB2 for fax broadcast transmission help. As shown in FIG. 17, fax broadcast transmission help includes fax mode switching guidance, fax transmission screen switching guidance, destination designation guidance, multiple destination designation guidance, destination designation completion guidance, manuscript set guidance, and transmission. The guidance of seven actions (operations) is included.

  When the user designates to reproduce the fax broadcast help, the image forming apparatus 1 secures a display area for help in a part of the display area of the touch panel 10h1, and the moving image and sound of the fax broadcast help. Is played as follows.

  The image forming apparatus 1 starts reproduction of the moving image and sound of the fax broadcast transmission help based on the help table TB2 (see FIG. 17) of the fax broadcast transmission help and the file 5 of each guidance. At this time, as shown in FIG. 14A, the first guidance (that is, the fax mode switching guidance) of the paper jam resolution help is set to the first pointer P1, and the last guidance (that is, the transmission guidance) is set. Set to the end pointer P2. Therefore, if the user does not press the pause button, all seven guidances from the fax mode switching guidance to the transmission guidance are reproduced in the order of execution.

  If the user presses the pause button during the reproduction of the fax transmission screen switching guidance, the image forming apparatus 1 stops the reproduction. Then, as shown in FIG. 14B, the end pointer P2 is updated so that the end scene A2 serves as a guidance for switching the fax transmission screen. If the user presses the reproduction button here, the image forming apparatus 1 resumes reproduction. However, the section indicated by the current head pointer P1 and tail pointer P2, that is, from the guidance for switching the fax mode to the guidance for switching the fax transmission screen, is repeatedly reproduced.

  When the user presses the fax key, the image forming apparatus 1 displays a predetermined screen (fax top screen) and updates the flag of the fax mode switching guidance to “1” as shown in FIG. To do. Thereafter, with this update of the flag, the image forming apparatus 1 continues the repeat reproduction while skipping the guidance for switching the fax mode.

  Further, when the user presses a predetermined button (fax transmission button), the image forming apparatus 1 displays a predetermined screen (fax transmission screen) and, as shown in FIG. The guidance flag is updated to “1”. As a result, all the flags belonging to the current playback section are set to “1”. Therefore, the image forming apparatus 1 sets the start pointer P1 so that the next guidance in this section (that is, the guidance for specifying the destination) becomes the start scene A1, and the last guidance (that is, the transmission guidance) is the end scene. The end pointer P2 is set so as to be A2. As a result, the playback section is revised. Then, the image forming apparatus 1 starts to reproduce the moving image and sound in the revised section.

  When the user presses the pause button during the reproduction of the destination designation completion guidance, the image forming apparatus 1 stops the reproduction. Then, as shown in FIG. 15B, the end pointer P2 is updated so that the end scene A2 serves as a destination designation completion guidance. If the user presses the reproduction button here, the image forming apparatus 1 resumes reproduction. However, the section indicated by the current start pointer P1 and the end pointer P2, that is, from the destination designation guidance to the destination designation completion guidance is repeatedly reproduced.

  When the user sets the original paper, the image forming apparatus 1 detects this and updates the original setting guidance flag to “1” as shown in FIG.

  Further, when the user presses only one destination button on the fax transmission screen, the image forming apparatus 1 detects this and updates the destination designation guidance flag to “1” as shown in FIG. To do.

  Further, when the user presses the “OK” button, the image forming apparatus 1 detects this, and updates the destination designation completion guidance flag to “1” as shown in FIG. Incidentally, as can be seen from the help table TB2 of FIG. 17, the user may arbitrarily (selectively) specify a plurality of destinations.

  Therefore, the image forming apparatus 1 determines that all necessary actions for the current section have been completed, and updates the start pointer P1 and the end pointer P2 according to the rules described above. Then, playback is resumed. However, since the document set guidance flag is already “1”, the document set guidance is skipped.

  When the user presses the start key, the image forming apparatus 1 updates the transmission guidance flag to “1” as shown in FIG. As a result, all the guidance flags belonging to the current playback section are set to “1”. In addition, all the flags of the guidance for the fax broadcast transmission help are set to “1”. Accordingly, the provision of the fax broadcast transmission help is terminated immediately or after the transmission guidance ends.

  According to the present embodiment, guidance based on moving images can be reproduced more easily for the user than in the past.

  In the present embodiment, when all necessary actions in a certain section are completed, the image forming apparatus 1 reproduces the moving image and sound in the next section without depending on the instruction from the user. You may go after that. In this case, when all necessary actions in a certain section are completed, the image forming apparatus 1 displays a restart button together with a message to that effect. At this time, the playback is stopped without proceeding to the next section. When the user presses the restart button, the image forming apparatus 1 starts to reproduce the moving image and sound in the next section.

  The present invention can also be applied to apparatuses other than image forming apparatuses, such as projectors and digital cameras.

  In addition, the configuration of the entire organization network system SY and the image forming apparatus 1 or each unit, processing contents, processing order, table configuration, and the like can be appropriately changed in accordance with the spirit of the present invention.

1 Image forming device (device with work guidance function)
103 moving image audio construction unit (reproduction means)
104 Operation completion determination unit (detection means)
105 Reproduction guidance determination unit (reproduction means)
106 Moving image audio reproduction control unit (reproduction means)
10h1 touch panel (playback means)

Claims (7)

A device with an operation guidance function having a function of guiding a work method composed of a plurality of operations by reproducing a moving image,
Replay means for replaying the moving image and replaying a section before the portion of the moving image that had been replayed when the predetermined event occurred after the predetermined event occurred;
A device with an operation guidance function. Detecting means for detecting the completion of the operation,
The reproduction means reproduces only the part related to the operation that has not yet been detected by the detection means after completion of the predetermined event.
The apparatus with an operation guidance function according to claim 1. The predetermined event is that the detection unit newly detects that the operation of the section is completed after stopping the reproduction of the moving image.
The apparatus with an operation guidance function according to claim 1 or 2. A specific one of the operations related to the section by the detection unit without being instructed to resume the reproduction after the reproduction unit is instructed by the user to stop reproducing the moving image. A message display means for displaying a message indicating that playback should be resumed when it is detected that the playback has been completed.
The apparatus with an operation guidance function according to claim 2. The playback means stops the playback of the moving image when instructed by a user, and then does not instruct to restart the playback without specifying a specific one of the operations related to the section by the detection means. If it is detected that the video has been completed, it will start playing after the section of the video.
The apparatus with an operation guidance function according to claim 2. An operation guidance method for guiding a work method including a plurality of operations of the apparatus by reproducing a moving image,
In the device,
Reproducing means for reproducing the moving image is provided,
After the moving image is played back by the playback means, and after a predetermined event, the section of the moving image up to the part that was played back when the predetermined event occurred is repeatedly played back. Let
An operation guidance method characterized by the above. A computer program used for an apparatus having a function of guiding a work method composed of a plurality of operations by reproducing a moving image,
In the device,
Executing a process of reproducing the moving image;
After there is a predetermined event, a process of repeatedly reproducing a section before the portion that was reproduced when there was the predetermined event in the moving image is executed.
A computer program characterized by the above.

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