JP2010238013A - Remote diagnosing device, remote diagnosing method, and remote diagnosing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a remote diagnosing device or the like which accurately grasps the causes of troubles of equipment such as a peritoneal dialysis device and adequately presents a method for coping with the troubles. <P>SOLUTION: The remote diagnosing device 50 includes: corresponding failure factor information 65a which correlates failure information 63a on an object device 10, which the diagnosing device stores, with failure factor information, the failure factor information including failure coefficient information; failure coefficient-referring information 74a which identifies the failure factor information 73a; a failure coefficient information identifying part 75 which receives object device-peculiar information from the object device and identifies the failure coefficient information on the basis of at least the object device-peculiar information and the failure coefficient-referring information; a coping information or the like-identifying part 78 which identifies coping-with-failure method information on the basis of the failure information and the failure coefficient information; and a displaying part 52 which displays the coping-with-failure method information 77a. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a remote diagnosis apparatus, a remote diagnosis method, and a remote diagnosis system for appropriately dealing with a failure when receiving a notification of a failure such as a medical device, particularly a medical device for home use. is there.

  Conventionally, for example, medical devices such as an automatic peritoneal dialysis apparatus as shown in Patent Document 1 have been used in home medical care. In particular, in the case of peritoneal dialysis using an automatic peritoneal dialysis machine, the patient often performs dialysis during sleep at night, and troubles such as failures occur in the automatic peritoneal dialysis machine during such nighttime peritoneal dialysis. Then, the patient first contacts the call center or the like of the manufacturer of the automatic peritoneal dialysis device, tells the situation of the trouble by telephone, and receives advice on how to deal with it.

Japanese Patent No. 4101577

  However, when a trouble such as a failure occurs in such an automatic peritoneal dialysis machine, it is the patient who explains the situation, so the person in charge of the call center who received the communication can accurately grasp the cause of the trouble. For this reason, there was a problem that an appropriate coping method could not be advised.

  Therefore, it is possible to accurately grasp the cause of troubles in home medical devices such as automatic peritoneal dialysis devices, infusion pumps, oxygen concentrators, etc., and to provide appropriate countermeasures etc. An object is to provide a remote diagnosis apparatus, a remote diagnosis method, and a remote diagnosis system.

  According to the present invention, the subject is a target device related information storage unit that receives information including failure information such as a failure of the target device and device identification information of the target device, and stores the information as target device related information; A corresponding defect factor information storage unit that stores corresponding defect factor information in which defect information and defect factor information are associated, and the defect factor information includes defect coefficient information for specifically identifying the factor A failure coefficient reference information storage unit for storing failure coefficient reference information for specifying the failure coefficient information, and unique information unique to the target device to be referred to for specifying the failure coefficient information from the target device. A target device specific information storage unit that receives and stores the target device specific information as the target device specific information, and at least the defect based on the target device specific information and the defect coefficient reference information A defect coefficient information identifying unit for identifying coefficient information, a countermeasure identification information storage unit for storing countermeasure identification information for identifying defect handling method information based on the defect information and the defect coefficient information, the defect information, and the defect A coping information etc. identifying unit for identifying fault coping method information based on coefficient information and the coping specification information, and a display unit for displaying the fault coping method information specified by the coping information etc. identifying unit, Achieved by a remote diagnostic device.

According to the said structure, it has the object apparatus related information storage part which receives the information containing malfunction information, such as a failure of an object apparatus, and the apparatus identification information of the said object apparatus, and stores it as object apparatus related information.
For this reason, the remote diagnosis apparatus can acquire information on failure of the target apparatus, for example, a peritoneal dialysis apparatus, such as an injection line blockage.
Further, the configuration includes a corresponding failure factor information storage unit that stores corresponding failure factor information in which failure information and failure factor information are associated with each other.
Therefore, the remote diagnosis device can grasp the failure factor information of the failure information (for example, the injection line blockage) transmitted from the target device, for example, the trouble due to the usage calendar of the device, by the corresponding failure factor information.
In addition, since this failure factor information (for example, troubles due to the usage calendar of the device) includes failure coefficient information (for example, the probability of occurrence of troubles due to the usage calendar) for specifically identifying the cause, The remote diagnosis apparatus can grasp this factor concretely by grasping the defect coefficient information.

In the configuration described above, the following configuration is adopted in order to acquire defect coefficient information for specifically grasping this factor.
That is, a failure coefficient reference information storage unit for storing failure coefficient reference information for specifying the failure coefficient information, and unique information unique to the target device to be referred to for specifying the failure coefficient information are received from the target device. A target device specific information storage unit for storing the target device specific information; and a failure coefficient information specifying unit for specifying the failure coefficient information based on at least the target device specific information and the failure coefficient reference information.
Therefore, the remote diagnosis apparatus calculates the year of use from the target apparatus specific information, for example, the start date of use of the apparatus. Further, the remote diagnosis device refers to the data such as the year of use and the information for referring to the failure coefficient (for example, the year of use and the probability of occurrence of trouble), and provides the failure coefficient information, for example, the probability of occurrence of the trouble. Identify.
For this reason, it is possible to grasp the cause of the trouble such as the trouble that has occurred this time with higher accuracy.

Moreover, in the said structure, the method to cope with malfunctions, such as a final trouble, is specified as follows, and it displays on a display part.
That is, it has a countermeasure specification information storage unit that stores countermeasure identification information for identifying defect countermeasure method information based on defect information and defect coefficient information. Further, the information processing apparatus includes a handling information identifying unit that identifies malfunction handling method information based on the malfunction information and the malfunction coefficient information.
This countermeasure identification information identifies malfunction countermeasure method information based on malfunction information (for example, injection line blockage, etc.) and malfunction coefficient information (problem occurrence probability, etc.).
Therefore, it is possible to specify failure handling method information in the handling information etc. identifying unit.

In addition, the configuration includes a display unit that displays defect handling method information specified by the specifying unit such as handling information.
For this reason, the failure handling information specified by the specifying unit such as handling information is displayed on the display unit of the remote diagnosis apparatus.
Therefore, for example, a person in charge of a call center who has received a report of a problem such as a problem with the target device (for example, a peritoneal dialysis device) calls a user of the target device according to the display on the display unit of the remote diagnosis device. Can give appropriate advice.

  Preferably, the defect information and the defect coefficient information have a cause-specific identification information storage unit for storing cause-specific identification information for identifying defect cause information, based on the defect information and the defect coefficient information, A configuration in which a cause information identifying unit that identifies failure cause information and the display unit display the failure cause information and / or failure handling method information identified by the handling information identifying unit and the cause information identifying unit This is a remote diagnosis apparatus characterized by

According to the said structure, it has a cause etc. specific information storage part which stores specific information, such as a cause for specifying defect cause information by defect information and defect coefficient information, and is based on defect information and defect coefficient information. The cause information identifying unit for identifying the cause information and the display unit are configured to display the failure cause information and / or the troubleshooting method information identified by the handling information identifying unit and the cause information identifying unit.
For this reason, the person in charge of the call center who visually recognizes the display unit can confirm specific failure cause information and give more appropriate advice when giving advice to the user or the like of the target device.

  Preferably, an image information storage unit that stores image information indicating a position of a defect occurrence portion for each target device, the position is specified based on the device identification information and the defect identification information, and the corresponding image information is displayed. This is a remote diagnosis device characterized in that it is displayed on the screen.

According to the configuration, the image information storage unit that stores the image information indicating the position of the defect occurrence portion for each target device, the position is specified based on the device identification information and the defect identification information, and the corresponding image information is displayed. To display.
For this reason, the person in charge of the call center who visually recognizes the display unit can confirm the position of the trouble and give more appropriate advice when giving advice to the user or the like of the target device.

  According to the present invention, the above-mentioned problem corresponds to storing corresponding failure factor information in which failure information such as failure of the target device is associated with failure factor information including failure coefficient information for specifically specifying the cause. The failure factor information storage unit, the failure factor reference information storage unit for storing the failure factor reference information for specifying the failure factor information, and the failure handling method information are specified by the failure information and the failure factor information. And a countermeasure specific information storage unit for storing the countermeasure specific information for receiving the information including the defect information and the device identification information of the target device, and receiving the information as the target device related information A process of storing in the related information storage unit, and receiving the unique information unique to the target device to be referred to in order to identify the defect coefficient information from the target device, the target device Storing in the target device specific information storage unit as existence information, at least a step of specifying the defect coefficient information based on the target device specific information and the defect coefficient reference information, by the defect coefficient information specifying unit, A step of identifying defect coping method information based on the defect information, the defect coefficient information, and the coping specification information, and a defect coping method identified by the coping information etc. identifying unit And displaying the information. This is achieved by a remote diagnostic method.

  According to the present invention, the object is a remote diagnosis system including a target device and a remote diagnosis device that is communicably connected to diagnose the target device, the target device being the target A communication unit that transmits defect information such as a device failure and information including device identification information of the target device and unique information unique to the target device; and the remote diagnosis device includes the defect information of the target device A target device related information storage unit that receives information including the device identification information and stores the information as target device related information, and corresponding failure factor information storage that stores corresponding failure factor information that associates the failure information with the failure factor information The failure factor information includes failure coefficient information for specifically specifying the factor, and the failure coefficient reference information for specifying the failure coefficient information. And a target device specific information storage unit that receives, from the target device, specific information specific to the target device that is referred to in order to identify the fault coefficient information, and stores the specific information as target device specific information. And, at least, the failure coefficient information specifying unit for specifying the failure coefficient information based on the target device specific information and the failure coefficient reference information, and the failure handling method information is specified by the failure information and the failure coefficient information. Specific information storage unit for storing the specific information for response, the specific information unit for specifying the specific countermeasure method based on the defect information and the defect coefficient information, and the specific unit for specifying the countermeasure information It is achieved by a remote diagnosis system characterized by having a display unit for displaying information on how to deal with a problem.

  The present invention is capable of accurately grasping the cause of a medical device for home use such as an automatic peritoneal dialysis device, an infusion pump, an oxygen concentrator, etc., and appropriately presents a countermeasure. There is an advantage that it is possible to provide a remote diagnosis apparatus, a remote diagnosis method, and a remote diagnosis system that can reduce the number of times that a service person waits for 24 hours and visits a patient's home as needed to deal with a trouble.

It is the schematic which shows the peritoneal dialysis apparatus remote diagnosis system based on this invention. It is the schematic which shows the main hardware constitutions etc. of a remote diagnostic apparatus. It is the schematic which shows the main structures of an automatic peritoneal dialysis apparatus. It is the schematic which shows the main structures of a remote diagnostic apparatus. It is a schematic flowchart which shows the main operation | movement etc. of a peritoneal dialysis apparatus remote diagnosis system. It is the schematic which shows a trouble number and content table data. It is the schematic which shows the user information table data in a basic information table data storage part, device information table data, and area information table data. It is the schematic which shows trouble number table data. It is the schematic which shows trouble factor table data. It is the schematic which shows trouble number-cause relation table data.

Preferred embodiments of the present invention will be described below in detail with reference to the accompanying drawings.
The embodiments described below are preferred specific examples of the present invention, and thus various technically preferable limitations are given. However, the scope of the present invention is particularly limited in the following description. Unless otherwise stated, the present invention is not limited to these embodiments.

FIG. 1 is a schematic diagram showing a peritoneal dialysis device remote diagnosis system 1 for remotely diagnosing an automatic peritoneal dialysis device as an example of a home medical device to which a remote diagnosis device according to the present invention is applied.
As shown in FIG. 1, a peritoneal dialysis device remote diagnosis system 1 includes a target device, for example, an automatic peritoneal dialysis device 10 for peritoneal dialysis, and a remote diagnosis device 50 connected to the communication device 2 via the Internet or a telephone line. And have.
An automatic peritoneal dialysis apparatus 10 shown in FIG. 1 has a peritoneal dialysis apparatus side display 12 and the like. The remote diagnosis apparatus 50 includes a diagnosis apparatus side display 52 and a diagnosis apparatus side input apparatus 53.
In the peritoneal dialysis device remote diagnosis system 1 of the present embodiment, the remote diagnosis device 50 acquires data of the automatic peritoneal dialysis device 10 connected to a communication line or the like, and diagnoses problems such as troubles. It has become.
Moreover, the automatic peritoneal dialysis apparatus 10 of FIG. 1 is arrange | positioned at a patient's home etc., and becomes a structure which a patient can implement peritoneal dialysis during sleep at night.

FIG. 2 is a schematic diagram showing a main hardware configuration and the like of the remote diagnosis apparatus 50.
As shown in FIG. 2, the remote diagnosis device 50 includes a CPU (Central Processing Unit) 54, a RAM (Random Access Memory) 55, a ROM (Read Only Memory) 56, a hard disk 57, and a display unit. 52, a diagnostic device side communication device 58, a diagnostic device side input device 53, a clock 59, and the like, which are arranged via a bus 60.
By the way, the bus 60 has a function of connecting all devices, and is an internal path having an address and a data path. In addition to processing a predetermined program, the CPU 54 controls a ROM 56 and the like connected to the bus 60. The ROM 56 stores various programs and various information. The RAM 55 has a function as an area for comparing the contents of the memory during the program processing and for executing the program.

FIG. 3 is a schematic diagram showing the main configuration of the automatic peritoneal dialysis apparatus 10.
As shown in FIG. 3, the automatic peritoneal dialysis apparatus 10 includes a peritoneal dialysis apparatus main body 11 for performing peritoneal dialysis, a peritoneal dialysis apparatus side input apparatus 13, and a peritoneal dialysis apparatus 50 in addition to the peritoneal dialysis apparatus side display 12 of FIG. For example, the peritoneal dialysis device side communication device 15 is connected via the peritoneal dialysis device side control unit 16 as a communication unit for communicating with the abnormality detection device 14 for detecting an abnormal operation of the device and the remote diagnosis device 50 of FIG. Has been. The main software configuration of the automatic peritoneal dialysis device 10 of FIG. 3 will be described later.
The peritoneal dialysis device side display 12 is constituted by a touch panel, and is a minimum unit of peritoneal dialysis conditions (retention time, number of cycles, dialysis time, dialysis start time, dialysis end time, total dialysate volume, and liquid feed volume). , Total drainage volume, re-drainage volume, average storage time, injection volume for each cycle, drainage volume for each cycle, drainage volume for each cycle, storage time for each cycle, remaining storage time, remaining It also has functions for setting, inputting and confirming dialysis time, etc., and a function for displaying operation guidance.

FIG. 4 is a schematic diagram showing the main configuration of the remote diagnosis apparatus 50.
As shown in FIG. 4, the remote diagnosis device 50 includes a diagnosis device side communication device 51 for communicating with the automatic peritoneal dialysis device 10 of FIG. A diagnostic device side input device 53 and a clock 59 are connected. The main software configuration of the remote diagnosis apparatus 50 in FIG. 4 will be described later.

FIG. 5 is a schematic flowchart showing main operations and the like of the peritoneal dialysis device remote diagnosis system 1.
Hereinafter, along with the flowchart of FIG. 5, the software configuration of FIG. 3 and FIG. 4 will be described while explaining the operation of the peritoneal dialysis device remote diagnosis system 1.

In the present embodiment, a patient who performs peritoneal dialysis arranges the automatic peritoneal dialysis apparatus 10 shown in FIG. 1 at home or the like, and this automatic peritoneal dialysis apparatus 10 is in a state in which it can communicate with the remote diagnosis apparatus 50 through a communication line. It has become.
In this state, the patient operates the automatic peritoneal dialysis apparatus 10 and performs automatic peritoneal dialysis according to a prescription program for peritoneal dialysis stored in the ROM 56 during nighttime sleep.
And the case where the trouble etc. which are malfunctions arise during this peritoneal dialysis are demonstrated below.

First, in ST1, the automatic peritoneal dialysis device 10 contacts the trouble number, trouble content, and call center when the abnormality detection device 14 in FIG. 3 detects an abnormality such as the operation of the automatic peritoneal dialysis device 10 during the dialysis. A confirmation screen as to whether or not to do so is displayed on the peritoneal dialysis device side display 12 of the automatic peritoneal dialysis device 10.
Specifically, when the abnormality detection device 14 in FIG. 3 detects an abnormality, the transmission confirmation screen display program 17 in FIG. 3 operates to refer to the trouble number and the content table data 18a in the content table storage unit 18. Then, the content of the abnormality and the trouble number corresponding to it are specified.

FIG. 6 is a schematic diagram showing the trouble number and contents table data 18a.
As shown in FIG. 6, for example, when the trouble content is “injection line blockage”, the trouble number is “010” correspondingly.
Therefore, the transmission confirmation screen display program 17 displays, for example, the trouble content “injection line occlusion” and the trouble number “010” on the peritoneal dialysis apparatus side display 12 of FIG.
The transmission confirmation screen display program 17 also displays a confirmation screen on the peritoneal dialysis device side display 12 as to whether or not to notify the trouble to the remote diagnosis device 50 of FIG.

Next, in ST2, a patient who is a user of the automatic peritoneal dialysis device 10 determines whether or not to communicate by operating the buttons of the peritoneal dialysis device side input device 13 in FIG.
When it is determined in ST2 that communication is not performed, the peritoneal dialysis device remote diagnosis system 1 ends.
If it is determined in ST2 that the contact is made, the process proceeds to ST3.

In ST <b> 3, the automatic peritoneal dialysis apparatus 10 transmits the trouble number and device ID data to the remote diagnosis apparatus 50.
Specifically, the transmission data selection program 10 shown in FIG. 3 is operated to select the trouble number shown in FIG. 6 with reference to the trouble number and content table data 18a, and the basic information table data storage unit 20 shown in FIG. The device ID is extracted with reference to the data inside.
Here, the user information table data 20a, device information table data 20b, and area information table data 20c in the basic information table data storage unit 20 shown in FIG. 3 will be described.
FIG. 7 is a schematic diagram showing user information table data 20a, device information table data 20b, and area information table data 20c in the basic information table data storage unit 20.
As shown in FIG. 7, the user information table data 20a includes user ID, user name, gender, age, residence area, device ID, and device use start date.
The device information table data 20b includes device ID, model, serial number, device name, and date of manufacture.
The area information table data 20c includes area ID and area name data corresponding to the area ID.

  Therefore, in ST3, the transmission data selection program 19 selects the device ID shown in FIG. 7 in the device information table data 20b, and the peritoneal dialysis device side communication device 15 together with the trouble number sends these data to the remote diagnosis device 50. Send to.

Next, the process proceeds to ST4. In ST4, the diagnostic device side communication device 51 of the remote diagnostic device 50 receives the trouble number and the device ID, and the received trouble number is registered as the received trouble number data 63a in the received trouble number data storage unit 63 of FIG. The
The received device ID data is registered as reception trouble ID data 64a in the reception device ID data storage unit 64 of FIG.
Thus, the trouble number is an example of defect information, the device ID data is an example of device identification information, and these data are examples of target device related information.
The reception trouble number data storage unit 63 and the reception device ID data storage unit 64 are examples of the target device related information storage unit.

In ST4, the trouble number table 65a is referred to based on the registered trouble number, that is, the received trouble number data 63a, and the corresponding trouble factor data is selected.
Specifically, the trouble factor data selection program 66 of FIG. 4 operates, and the trouble table data 65a in the trouble number table data storage unit 65 is referred to using the received trouble number data 63a as a key, and the corresponding trouble factor table data. Select.

FIG. 8 is a schematic diagram showing the trouble number table data 65a.
As shown in FIG. 8, trouble factor table data corresponding to the reception trouble number data 63a is registered.
For example, when the reception trouble number data 63a is “010”, the trouble factor table data is “trouble coefficient table data according to the user's device usage calendar”.

By the way, in ST4, the selected trouble factor table data, for example, “trouble coefficient table data according to the user's device usage calendar” is registered as the selected trouble factor data 67a in the selected trouble factor data storage unit 67 of FIG.
For this reason, the trouble factor table data in FIG. 8 is an example of failure factor information, and the trouble number table data 65a is an example of corresponding failure factor information.

In ST4, the remote diagnosis apparatus 50 receives the trouble number data received from the automatic peritoneal dialysis apparatus 10, for example, "010", and the trouble factor table data is, for example, "trouble coefficient table based on user device usage calendar". That is, it can be recognized that the cause of the trouble is the “device usage calendar”.
However, more specific factors will be determined after ST5 in order to give more appropriate advice for trouble.

In ST5, data on the peritoneal dialysis machine side necessary for acquiring the basic data of the trouble coefficient data of the selected trouble factor data 67a is selected, and this is selected as the required basic item data 68a in FIG. Register with. Specifically, the requested basic data selection program 69 in FIG. 4 is executed.
For example, in the above-described example, the selected trouble factor data 67a is “trouble coefficient table data based on the user's device usage calendar”, and thus the basic data of the trouble coefficient table data is “device usage calendar”.
This “device usage calendar” can be calculated by giving the “device usage start date” and the current time in the user information table data 20a of FIG.
Such data, for example, “device usage calendar” is “obtained by calculating the current time and the start date of device use of the peritoneal dialysis device” is stored in the basic information item data for trouble coefficient calculation in FIG. The unit 70 stores the trouble coefficient calculation basic information item data 70a.

By the way, as shown in FIG. 2 and the like, the remote diagnosis apparatus 50 includes a clock 59, so that the current time is given.
After that, the “device use start date” data of the user information table data 20a of the automatic peritoneal dialysis apparatus 10 is required.
Therefore, this data acquisition request is registered as request basic item data 68a in the request basic item data storage unit 68 of FIG.

  Next, the process proceeds to ST6. In ST6, the diagnostic device side communication device 51 of FIG. 4 transmits the requested basic item data 68a to the automatic peritoneal dialysis device 10.

  Next, the process proceeds to ST7. In ST7, the request basic item data 68a transmitted from the remote diagnosis apparatus 50 is received and stored in the reception request basic item data storage unit 21 as the reception request basic item data 21a of FIG. Then, the response basic data selection program 22 shown in FIG. 3 operates to generate response basic data 23 a corresponding to the reception request basic item data 21 a and store it in the response basic data storage unit 23.

In the above example, since the reception request basic item data 21a is “device use date” of the user information table data 20a, the response basic data selection program 22 reads “device use” from the user information table data 20a of FIG. “Date”, that is, data of “2008/12/01” is selected as the response basic data 23a.
The peritoneal dialysis device side communication device 15 in FIG. 3 transmits the response basic data 23 a to the remote diagnosis device 50.

In ST8, the remote diagnosis device 50 receives, for example, data “2008/12/01”, which is the basic response data 23a transmitted from the automatic peritoneal dialysis device 10, and the received response basic data storage unit 71 in FIG. It is registered as response basic data 71a.
The reception response basic data 71a is an example of target device specific information.
Then, the trouble coefficient calculation program 72 of FIG. 4 operates to calculate the basic data of the above-described trouble coefficient table data, in the above-mentioned example, “device use calendar”. For example, when the time of the clock 59 in FIG. 2 is “2009/2/19”, these are the differences, for example, “2 months 18 days”.
Based on the basic data of the trouble factor table data, determination is made with reference to the trouble factor table data 74a of the trouble factor table data storage unit 74 in FIG. 4 in order to obtain the “trouble factor table data” in FIG.
Specifically, the trouble coefficient specifying program 75 shown in FIG. 4 operates and is performed with reference to the trouble factor table data 74a based on the basic data of the trouble coefficient table data.

FIG. 9 is a schematic diagram showing the trouble factor table data 74a.
As shown in FIG. 9, the trouble factor table data 74a includes a trouble coefficient probability “low” for the trouble coefficient table based on the user's device usage calendar, the trouble coefficient table according to the region, and the trouble coefficient table according to the device manufacturing year. "Middle""High".
The trouble factor table data 74a is an example of failure coefficient reference information. Further, the trouble coefficient specifying program 75 is an example of a trouble coefficient information specifying unit.

In the above example, referring to the trouble coefficient table based on the device usage calendar of the user in FIG. 9 based on “2 months 18 days” that is the basic data of the trouble coefficient table data, the trouble coefficient data is “ Low ".
This trouble coefficient is stored in the trouble coefficient data storage unit 73 as trouble coefficient data 73a in FIG. This trouble coefficient data is an example of defect coefficient information.
Next, the process proceeds to ST9. In ST9, based on the trouble coefficient data 73a and the trouble number data 63a, the trouble number-cause relation table data 76a of the trouble number-cause relation table data storage section 76 is referred to, the cause data and the countermeasure data are selected, and the selected cause Data and coping method data storage unit 77 registers the selected cause data and coping method data 77a.

FIG. 10 is a schematic diagram showing trouble number-cause association table data 76a.
As shown in FIG. 10, the cause of a highly probable trouble and a coping method can be selected based on the reception trouble number data 63a and trouble coefficient data.
Specifically, the cause data selection program 78 of FIG. 4 is operated, referring to the trouble number-cause relation table data 76a of FIG. 10, and the cause of a highly probable cause of trouble by the received trouble number data 63a and trouble coefficient data. And how to deal with it.
In the above example, since the reception trouble number data 63a is “010” and the trouble coefficient data 73a is “low”, the cause and coping method at the top of FIG. 10 is most appropriate.
The trouble number-cause relation table data 76a is an example of countermeasure specific information and cause specific information, and the cause data etc. selecting program 78 is an example of a countermeasure information identifying unit and a cause information identifying unit.

Next, the process proceeds to ST11. In ST11, the selection cause data and the coping method data 77a of FIG.
Further, the position information of the trouble-occurring component is simultaneously displayed as image information on the diagnostic device side display 52.
Specifically, the peritoneal dialysis device component arrangement image selection program 79 shown in FIG. 4 is operated to select necessary image data from the peritoneal dialysis device component arrangement image data 80a shown in FIG. Will be implemented.

That is, the peritoneal dialysis device component arrangement image data 80a includes image data of components and the like that are the targets of the trouble number data in FIG.
The peritoneal dialysis device component arrangement image selection program 79 can obtain the type of the automatic peritoneal dialysis device 10 and the data of the component in trouble from the reception trouble number data 63a and the reception device ID data 64a in FIG.
Therefore, the peritoneal dialysis device component arrangement image selection program 79 can select image data suitable for these data from the peritoneal dialysis device component arrangement image data 80 a and display it on the diagnosis device side display 52.
Peritoneal dialysis device component arrangement image data 80a is an example of image information.

As described above, according to the present embodiment, the remote diagnosis device 50 that has received the trouble number data from the automatic peritoneal dialysis device 10 in which the trouble has occurred, considers a more specific coping method using this as a trigger. Further data required for the automatic peritoneal dialysis machine 10 is requested and acquired.
Based on these data, the most appropriate coping method for the trouble currently occurring in the automatic peritoneal dialysis apparatus 10 can be automatically displayed on the remote diagnosis apparatus side display 52.
Therefore, even when a patient who is a user of the automatic peritoneal dialysis device 10 makes an inquiry to the call center, the person in charge can give the optimum advice while looking at the display 52 on the remote diagnosis device side.
In addition, since the remote diagnosis apparatus-side display 52 displays not only the countermeasures but also the causes, the person in charge can more accurately grasp the situation when giving advice.

  Furthermore, since the remote diagnosis apparatus-side display 52 also displays images of parts and the like that have trouble at the same time, the person in charge can give more accurate advice.

  The present invention is not limited to the embodiments described above.

  DESCRIPTION OF SYMBOLS 1 ... Peritoneal dialyzer remote diagnosis system, 2 ... Communication line, 10 ... Automatic peritoneal dialyzer, 11 ... Server, 11 ... Peritoneal dialyzer main body, 12 ... Peritoneal dialyzer side Display: 13 ... Peritoneal dialysis device side input device, 14 ... Abnormality detection device, 15 ... Peritoneal dialysis device side communication device, 16 ... Peritoneal dialysis device side control unit, 17 ... Transmission confirmation screen Display program, 18 ... trouble number and content table storage unit, 19 ... transmission data selection program, 20 ... device information table data storage unit, 21 ... reception request basic item data storage unit, 22 ... Response basic data selection program, 23 ... basic response data storage unit, 50 ... remote diagnostic device, 51 ... diagnostic device side communication device, 52 ... diagnostic device side display, 53 ... Disconnection device side input device, 54 ... CPU, 55 ... RAM, 56 ... ROM, 57 ... hard disk, 58 ... diagnostic device side communication device, 59 ... clock, 60 ... Bus, 62 ... diagnostic device side control unit, 63 ... reception trouble number data storage unit, 64 ... reception device ID data storage unit, 65 ... trouble number table storage unit, 66 ... trouble factor Data selection program, 67 ... selected trouble factor data storage section, 68 ... required basic item data storage section, 69 ... required basic data selection program, 70 ... basic information item data storage section for trouble coefficient calculation 71 ... Reception response basic data storage unit, 72 ... Trouble coefficient calculation program, 73 ... Trouble coefficient data storage unit, 74 ... Trouble factor table data Storage unit 75 ... Trouble coefficient identification program, 76 ... Trouble number-cause relation table data storage unit, 77 ... Selection cause data and coping method data storage unit, 78 ... Cause data selection program, 79 ... Peritoneal dialysis device component placement image selection program, 80 ... Peritoneal dialysis device component placement image data storage unit

Claims (5)

A target device related information storage unit that receives information including failure information such as a failure of the target device and device identification information of the target device, and stores the information as target device related information;
A corresponding defect factor information storage unit for storing corresponding defect factor information in which the defect information and the defect factor information are associated with each other;
The defect factor information includes defect coefficient information for specifically identifying the factor,
A defect coefficient reference information storage unit for storing defect coefficient reference information for specifying the defect coefficient information;
A target device specific information storage unit that receives, from the target device, specific information specific to the target device that is referred to in order to identify the defect coefficient information, and stores the specific information as target device specific information;
At least a defect coefficient information identifying unit that identifies the defect coefficient information based on the target device specific information and the defect coefficient reference information;
A countermeasure identification information storage unit that stores countermeasure identification information for identifying defect countermeasure method information based on the defect information and the defect coefficient information;
Based on the defect information, the defect coefficient information, and the countermeasure identification information, a countermeasure information identification unit that identifies defect countermeasure method information, and
A remote diagnosis apparatus, comprising: a display unit that displays information on a problem handling method identified by the identification unit such as the handling information. A cause information specifying unit for storing cause information for specifying the cause information of the failure by the failure information and the failure coefficient information;
Based on the defect information and the defect coefficient information, an identification unit such as cause information for identifying defect cause information,
2. The display unit according to claim 1, wherein the display unit is configured to display the failure cause information and / or failure handling method information specified by the handling information specifying unit and the cause information specifying unit. The remote diagnostic apparatus as described. An image information storage unit for storing image information indicating a position of a defect occurrence part for each target device;
The remote diagnosis apparatus according to claim 1 or 2, wherein the position is specified based on the apparatus identification information and the defect identification information, and the corresponding image information is displayed on the display unit. Corresponding failure factor information storage unit for storing corresponding failure factor information in which failure information such as failure of the target device and failure factor information including failure coefficient information for specifically identifying the cause is stored;
A defect coefficient reference information storage unit for storing defect coefficient reference information for specifying the defect coefficient information;
A remote diagnosis method comprising: a countermeasure specific information storage unit that stores countermeasure specific information for identifying defect countermeasure method information based on the defect information and the defect coefficient information,
Receiving information including the defect information and device identification information of the target device, and storing the information in the target device related information storage unit as target device related information;
Receiving unique information specific to the target device to be referred to for specifying the defect coefficient information from the target device and storing it in the target device specific information storage unit as target device specific information;
At least a step of identifying the defect coefficient information based on the target device specific information and the defect coefficient reference information;
A step of identifying the countermeasure method information based on the defect information, the defect coefficient information, and the countermeasure identification information;
A display unit comprising: a step of displaying the failure handling method information specified by the specifying unit such as the handling information. A target device;
A remote diagnostic system communicably connected to diagnose the target device, comprising:
The target device has a communication unit that transmits defect information such as a failure of the target device and information including device identification information of the target device, and unique information unique to the target device,
The remote diagnosis device receives information including the defect information and the device identification information of the target device, and stores the information as target device related information storage unit,
A corresponding defect factor information storage unit for storing corresponding defect factor information in which the defect information and the defect factor information are associated with each other;
The defect factor information includes defect coefficient information for specifically identifying the factor,
A defect coefficient reference information storage unit for storing defect coefficient reference information for specifying the defect coefficient information;
A target device specific information storage unit that receives, from the target device, specific information specific to the target device that is referred to in order to identify the defect coefficient information, and stores the specific information as target device specific information;
At least a defect coefficient information identifying unit that identifies the defect coefficient information based on the target device specific information and the defect coefficient reference information;
A countermeasure identification information storage unit that stores countermeasure identification information for identifying defect countermeasure method information based on the defect information and the defect coefficient information;
Based on the defect information and the defect coefficient information, a countermeasure information identifying unit that identifies defect countermeasure method information,
A remote diagnosis system comprising: a display unit for displaying information on a troubleshooting method identified by the identification unit such as the handling information.

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