JP2010231666A - System and device for instructing repair part, repair information management device, methods thereof, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To present a replacement part candidate by collecting use results of parts used for repair. <P>SOLUTION: The repair information management device includes: a storage means which stores past repair records; a repair part selection means which selects one or more repair parts for a trouble as repair candidate parts in reference to the repair records, and transmits repair information for trouble to a repair part presentation device; and a result update means which receives a part used for repair and improvement for trouble of the part from the repair part presentation device to update the repair records. The repair part presentation device includes a part presentation means which receives the repair information and presents repair candidate parts shown in the information; a use part detection means which detects a part used for repair and determines whether the trouble is improved by the part; and a repair history transmission means which transmits the part used for repair and the improvement information for trouble of the part to the repair information management device. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a repair part instruction system, a repair part instruction apparatus, a repair information management apparatus, a repair part presentation method, a repair information management method, and a program for presenting a replacement part corresponding to a defect.

  In the conventional repair work, the symptom of the malfunction is confirmed, and the repair worker identifies the failed part and replaces the part.

  However, there are cases where the symptom indicated cannot be reproduced or the failure location cannot be specified due to lack of operator skill. In such a case, the repair site was replaced by predicting the failed part and necessary parts based on the experience and skills of the repair operator. If the predictions are different at this time, the problem will not be improved and repairs will be made.

  Therefore, in the technique described in Patent Document 1, information on parts that have been exchanged is recorded in a database for a problem symptom, and parts that are frequently exchanged in a similar problem based on past results are used as a candidate list. By presenting it to the worker, the accuracy of predictive exchange was improved.

JP 2007-304935 A

  However, in order to keep the database up-to-date in Patent Document 1, it is necessary to update the database by inputting the parts used for repair after repair, the authenticity of the presented repair method, and the like.

  At this time, for example, when the presented part is not uniquely determined and the repair is completed as a result of trying a number of parts, it is preferable to input the suitability of each used part. However, as the number of parts tried increases, the burden on the input person increases accordingly.

  In addition, when there are multiple types of parts required for repair, in order to construct a database for presenting accurate parts candidates, such as at which stage the failure due to each combination occurred, all information If management is performed while repairs are being performed, the burden on the operator will increase further.

  Therefore, the present invention has been made in view of the above problems, and collects the use results of parts used for repair and presents replacement part candidates, a repair part instruction system, a repair part instruction apparatus, a repair information management apparatus, It is an object to provide a repair part presentation method, a repair information management method, and a program.

  In order to solve the above problems, a repair part presentation system according to the present invention presents a repair information management apparatus for selecting a repair candidate part necessary for repair based on a past record of a product defect, and a repair candidate part. A repair part presentation system comprising: a repair part presentation apparatus, wherein the repair information management apparatus refers to a storage means for storing past repair results, and refers to the repair results, and at least one of the malfunctions is reported. Repair parts selection means to select repair parts as repair candidate parts and send repair information to the repair parts presentation device, and information on the parts used for repair from the repair parts presentation device and information on improvements to the faults of the parts A repair part presentation device for receiving repair information and presenting repair candidate parts indicated in the information. Repair information management for presenting means, used parts detecting means for detecting parts used for repair, and determining whether or not the trouble has been improved by the parts, and repair information management for the parts used for repair and defects of the parts Repair history transmitting means for transmitting to the apparatus.

  In addition, the repair part presentation device according to the present invention receives the repair information, detects the part presenting the repair candidate part indicated in the information, detects the part used for the repair, and has the problem been improved by the part? It is characterized by comprising used part detecting means for determining whether or not, and repair history transmitting means for transmitting information on improvement of parts used for repair and defects of the parts.

  The repair information management apparatus according to the present invention refers to storage means for storing past repair results, refers to the repair results, selects one or more repair parts for a product defect as repair candidate parts, and presents the repair parts. A repair part selecting means for transmitting information on repairs to the apparatus to repair the apparatus, and a performance updating means for receiving information on improvement of the parts used for the repair from the repair part presentation apparatus and information on the defects of the parts and updating the repair results. It is characterized by that.

  The repair part presentation method of the repair part presentation system according to the present invention refers to one or more repair parts for a failure as a repair candidate part by referring to repair results of a storage unit that stores past repair results by the repair information management apparatus. A repair part selection step for transmitting the repair information for the defect to the repair part presentation device, receiving a repair information by the repair part presentation device, and presenting a repair candidate part indicated in the information, A part used for repair is detected, and a used part detection step for judging whether or not the trouble has been improved by the part and a part used for the repair and information on improvement for the trouble of the part are transmitted to the repair information management apparatus. Receive the repair history sending step and the information on the parts used for repair by the repair information management device and the improvement of the parts defects Characterized in that it comprises a record update step of updating the management record, the.

  The repair information management method of the repair information management apparatus according to the present invention refers to repair results of a storage unit that stores past repair results, and selects one or more repair parts for product defects as repair candidate parts. , A repair part selection step for transmitting repair information for a defect to the repair part presentation device, and a performance update step for receiving information on improvement of the part and the defect of the part used for repair from the repair part presentation device and updating the repair result And.

  The repair part presenting method of the repair part presenting apparatus according to the present invention receives a repair information, presents a repair candidate part indicated in the information, detects a part used in the repair, It is characterized by comprising: a used part detecting step for determining whether or not the defect has been improved; and a repair history transmitting step for transmitting information on the part used for repair and the improvement for the defect of the part.

  The program according to the present invention refers to repair results of a storage unit that stores past repair results by the repair information management device, selects one or more repair parts for a defect as repair candidate parts, and presents a repair part presentation device. Repair parts selection process to send repair information for faults to parts, parts repair process by receiving repair information by repair part presentation device and presenting repair candidate parts indicated in information, and parts used for repair are detected Used parts detection processing for judging whether or not the trouble has been improved by the parts, repair history transmission processing for sending the repair information management apparatus to the repair information management device and information on improvement of the parts used in the repair, and the repair information. A performance update process that receives information on the parts used for repair by the management device and information on improvements to the failure of the parts and updates the repair results. Characterized in that to execute the data.

  Further, the program according to the present invention refers to repair results of a storage unit that stores past repair results, selects one or more repair parts for a product defect as repair candidate parts, and supplies the repair part presentation device to the repair problem. Causing the computer to execute a repair part selection process for transmitting repair information, and a performance update process for receiving information on improvement of parts and part defects used for repair from the repair part presentation device and updating the repair result. It is characterized by.

  Further, the program according to the present invention receives repair information, and presents a part presentation process for presenting a repair candidate part indicated in the information, detects a part used for the repair, and determines whether the problem has been improved by the part. It is characterized by causing a computer to execute a used part detection process to be determined and a repair history transmission process for transmitting information on improvement of a part used for repair and a defect of the part.

  According to the present invention, it is possible to reduce the burden on the operator and improve the accuracy of the replacement part candidate by automatically collecting the usage results of the parts used for repairing the defect.

It is a lineblock diagram of a repair parts presentation system concerning an embodiment of the present invention. It is a functional block diagram of the repair information management apparatus which concerns on embodiment of this invention. It is a block diagram of the memory | storage part which concerns on embodiment of this invention. It is a functional block diagram of the repair part presentation apparatus which concerns on embodiment of this invention. It is a sequence diagram of the repair part presentation system which concerns on embodiment of this invention. It is a block diagram of the memory | storage part which concerns on other embodiment of this invention.

  Next, the best mode for carrying out the invention will be described in detail with reference to the drawings.

  FIG. 1 is a configuration diagram of a repair part presentation system in an embodiment of the present invention. The repair part presentation system includes a repair information management apparatus 100 and a repair part presentation apparatus 200 that are connected via a network 300.

  The repair information management apparatus 100 holds a past repair record as a database, and selects a part necessary for repair for the indicated failure based on the database.

  The repair part presentation device 200 presents the parts selected by the repair information management apparatus 100 to the worker, and records the parts used by the worker for repair. The recorded information is transmitted to the repair information management apparatus 100 to update the database.

(First embodiment)
FIG. 2 is a functional block diagram of the repair information management apparatus 100 according to the first embodiment of the present invention. The repair information management apparatus 100 includes a repair part selection unit 101, a performance update unit 102, and a storage unit 103.

  The repair part selection unit 101 refers to a past repair record database stored in the storage unit 103 and selects a part that is useful for a failure to be repaired. Note that one or more parts considered to be useful for the defect are selected as the parts to be selected. At this time, priorities are determined and presented based on past repair results and costs.

  The performance update unit 102 updates the database stored in the storage unit 103 based on information transmitted from the repair part presentation device 200, thereby keeping the database up-to-date every time repair is performed.

  FIG. 3 is a functional block diagram of the storage unit 103 according to the first embodiment of the present invention. The storage unit 103 includes a repair record database 113 and a defect unimproved parts database 123.

  The repair record database 113 holds a past repair record as a database. For example, (1) information on repair results obtained by associating products and malfunction symptoms that occurred in the past with parts replaced at that time, (2) information on the years of use of parts that have malfunctioned, and (3) products Stores information on the characteristics (difference between vendors, etc.), and information on parts whose lifespan is less than the useful life due to product defects, (4) information on replacement of parts due to design changes, and (5) information on assembly order.

  The defect unimproved parts database 123 receives the information from the repair part presentation apparatus 200 when it is found that the defect is not improved as a result of assembling the candidate parts presented in the repairs performed in the past. Hold as. That is, a parameter for correcting the priority order to be presented is held.

  Further, when the repair is accepted again at a later date, the result of evaluating the validity of the repair work (parts) is added according to the elapsed period from the previous repair. In addition, when a candidate part is replaced without following the priority order presented, the parameter for the priority order of the parts used for repair is changed using the person-in-charge score based on the skill of each worker. Let

  The repair part selection unit 101 determines the priority from the defect information stored in the repair record database 113 and the actually assembled part, and from the information stored in the defect unimproved part database 123, according to the priorities. The priority order is corrected based on whether or not a failure has occurred due to the assembly of parts.

  FIG. 4 is a configuration diagram of the repair part presentation device 200 according to the first embodiment of the present invention. The repair component presentation device 200 includes a component presentation unit 201, a used component detection unit 202, and a repair history transmission unit 203.

  The component presentation unit 201 receives information (including the assembly order) on candidate components used for repair from the repair information management apparatus 100 and presents candidate components to the repair operator. As a presentation method, for example, a plurality of stocked parts can be paid out one by one in accordance with the priority order, or a lamp provided on a shelf of candidate parts can be turned on or blinked to indicate to a repair worker. That's fine.

  The used part detection unit 202 detects a part assembled in a defective product for repair by an operator. As a detection method, for example, a sensor may be provided in the vicinity of a component so that the absence of the component is detected. At this time, considering that the repair operator has taken the part, it may be determined that the part is not used when the part is returned to the original position within a predetermined time.

  The repair history transmission unit 203 transmits the parts used for the repair detected by the used part detection unit 202 and whether or not the defect can be improved to the repair information management apparatus 100 as a repair history. If multiple parts used for the same part are used, the defect is improved with the part detected by the used part detection unit 202 among the parts used for the same part. It is determined that the failure has not been improved with the parts used so far.

  FIG. 5 is a sequence diagram of the repair part presentation system in the first embodiment of the present invention.

  When the product to be repaired and the symptom of the malfunction are input to the repair information management apparatus 100 (step S11), the repair part selection unit 101 refers to the information stored in the storage unit 103 and is necessary for repair. A candidate for a part is selected (step S12), and a candidate for a part necessary for the selected repair, information on the defect, an assembly order, and the like are sent to the repair part presentation apparatus 200 (step S13).

  Based on the information received from the repair information management device 100, the repair component presentation device 200 visually or physically presents candidate parts required for repair to the repair worker (step S14).

  It is used for repairs based on the judgment criteria that a repair worker detects a part presented by the repair part presentation device 200 or selected based on the repair worker's own experience and cannot select any more parts. The determined parts are determined (step S15).

  The parts assembled by the repair worker in the current repair work and the result of matching are sent to the repair information management apparatus 100 as a repair history (step S16).

  The repair information management device 100 receives the repair history from the repair component presentation device 200 and updates the database stored in the storage unit 103 based on the information (step S17).

  According to the embodiment of the present invention, at the time of repair diagnosis, using a failure symptom as a key, referring to a past repair record database, and displaying a list of candidate parts to be replaced in the order of high repair possibility, Even if the failure location cannot be identified due to insufficient skills of the repair worker or the symptom of the failure cannot be reproduced, the repair worker can be immediately advised of replacement part candidates.

  In addition, by automatically feeding back the suitability of the parts used for repair to the database, it is possible to improve repair quality and shorten repair time. Furthermore, since the repair diagnosis process is skillless and standardization can be expected by automatically extracting replacement parts, the repair quality is maintained even when the number of repair workers increases due to an increase in the number of repairs or when the repair workers are suddenly replaced. It becomes possible.

(Second Embodiment)
FIG. 6 is a functional block diagram of the repair information management apparatus 110 according to the second embodiment of the present invention. In addition, about another structure, it is the same as that of 1st Embodiment, About the same function part, the same code | symbol is attached | subjected and detailed description is abbreviate | omitted.

  The repair part selection unit 111 includes a similarity determination unit 121. The similarity determination unit 121 determines that all product information stored in the storage unit 103 is determined in the product information or component information stored in each database when it is determined that there is not enough performance data to select a candidate component. Alternatively, the similar product or part that is held is specified by using the part information.

  The repair part selection unit 111 selects similar products or similar parts specified by the similarity determination unit 121 stored in the storage unit 103 when it is determined that selection is difficult due to lack of sufficient performance data in selecting a repair candidate part. Use this to select candidate parts for repair.

  At this time, compare the actual used ratio of parts in the repair record of the product subject to failure and parts in the repair record of similar products in the past, and refer to the database with the higher ratio. Switch dynamically.

  In this embodiment, it is possible to make up for the lack of performance data in repairing a new product just put on the market or a minor machine with a small number of shipments.

  Although the embodiments have been described above, various modifications and changes can be made to these embodiments and specific examples without departing from the broad scope and scope of the present invention defined in the claims.

DESCRIPTION OF SYMBOLS 100 Repair information management apparatus 101 Repair part selection part 102 Result update part 103 Memory | storage part 113 Repair performance database 121 Similarity judgment part 123 Re-defective part database 200 Repair part presentation apparatus 201 Part presentation part 202 Used part detection part 203 Repair history transmission part

Claims (15)

A repair part comprising: a repair information management device that selects a repair candidate part necessary for repair based on past results for a product defect; and a repair part presentation device that presents the repair candidate part A presentation system,
The repair information management device includes:
Storage means for storing past repair results;
A repair part selecting means for referring to the repair record, selecting one or more repair parts for the defect as a repair candidate part, and transmitting information on the repair to the repair part presentation device;
A performance update means for receiving information on the parts used for repair from the repair component presentation device and information on improvements to the defects of the components and updating the repair performance;
The repair parts presentation device
Parts presentation means for receiving the repair information and presenting the repair candidate parts indicated in the information;
A used part detecting means for detecting a part used for the repair and determining whether or not the defect is improved by the part;
A repair part presentation system, comprising: a repair history transmitting unit configured to transmit, to the repair information management device, information on improvement of a part used in the repair and a defect of the part.   2. The repair part presentation system according to claim 1, wherein the repair part selection unit selects a plurality of repair candidate parts by providing a priority order that is considered suitable for repair.   3. The repair part selecting unit selects a repair candidate part by specifying a similar product and / or part stored in the storage unit for the product. Repair parts presentation system.   The repaired part presentation system according to any one of claims 1 to 3, wherein the used part detection unit determines that the problem has been improved in a part that is detected as being used last. Parts presentation means for receiving repair information and presenting repair candidate parts indicated in the information;
A used part detecting means for detecting a part used for the repair and determining whether or not the defect is improved by the part;
A repair part presentation device comprising: a repair history transmission unit configured to transmit information on improvement of a part used for the repair and a defect of the part.   6. The repair component presenting apparatus according to claim 5, wherein the used component detecting means determines that the defect has been improved by a component detected to be used last. Storage means for storing past repair results;
A repair part selecting means for referring to the repair results, selecting one or more repair parts for a product defect as repair candidate parts, and transmitting information on the repair to the repair part presentation device;
A repair information management apparatus comprising: a part used for repair from the repair part presentation apparatus and information on improvement for the defect of the part, and a result update means for updating the repair result.   8. The repair information management apparatus according to claim 7, wherein the repair part selecting means selects a plurality of repair candidate parts by providing a priority order that is considered suitable for repair.   9. The repair part selecting unit selects a repair candidate part by identifying a similar product and / or part stored in the storage unit with respect to the product. Repair information management device. One or more repair parts for the failure are selected as repair candidate parts with reference to the repair results of the storage unit that stores the past repair results by the repair information management device, and repair information for the failure is sent to the repair component presentation device. The repair part selection step to send,
A part presentation step of receiving information on the repair by the repair part presentation device and presenting a repair candidate part indicated in the information;
A used part detecting step of detecting a part used for the repair and determining whether or not the defect is improved by the part;
A repair history transmission step of transmitting information used to repair the part and information on improvements to the defect of the part to the repair information management device;
A repair part of a repair part presentation system, comprising: a part used for the repair by the repair information management device and a result update step of receiving information on improvement of the defect of the part and updating the repair result; Presentation method. A repair that refers to repair results in a storage unit that stores past repair results, selects one or more repair parts for a product defect as repair candidate parts, and transmits information on the repair to the repair part presentation device. Part selection step,
A repair information management device for repair information, comprising: a part used for repair from the repair part presentation device, and a result update step for receiving information on improvement of defects of the part and updating the repair result. Method. A part presentation step of receiving repair information and presenting a repair candidate part indicated in the information;
A used part detecting step of detecting a part used for the repair and determining whether or not the defect is improved by the part;
A repair history presenting method for a repair component presenting apparatus, comprising: a repair history transmitting step for transmitting information used for the repair and improvement information for defects of the component. One or more repair parts for the failure are selected as repair candidate parts with reference to the repair results of the storage unit that stores the past repair results by the repair information management device, and repair information for the failure is sent to the repair component presentation device. The repair parts selection process to send,
A part presentation process for receiving information on the repair by the repair part presentation device and presenting a repair candidate part indicated in the information;
Detecting a part used for the repair, and a used part detection process for determining whether the defect has been improved by the part;
Repair history transmission processing for transmitting information used for the repair and improvement information on defects of the parts to the repair information management device;
A program for causing a computer to execute a result update process for receiving information on improvement of a part used in the repair by the repair information management device and a defect of the part and updating the repair result. A repair that refers to repair results in a storage unit that stores past repair results, selects one or more repair parts for a product defect as repair candidate parts, and transmits information on the repair to the repair part presentation device. Parts selection processing,
A program that causes a computer to execute a result update process for receiving a part used for repair from the repair part presentation device and information on improvement for a defect of the part and updating the repair result. Part presentation processing for receiving repair information and presenting repair candidate parts indicated in the information;
Detecting a part used for the repair, and a used part detection process for determining whether the defect has been improved by the part;
A program for causing a computer to execute repair history transmission processing for transmitting information used for the repair and improvement information for defects in the component.

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