JP2010182083A - Repair work support terminal, method of supporting repair work, and program for supporting repair work - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a repair work support terminal, a method of supporting repair work, and a program for supporting repair work, to efficiently support work of a repair worker. <P>SOLUTION: There is provided a method of supporting repair work for a printer (device) using the repair work support terminal having an error code/part database, a removal sequence database, a repair work database, and an adjustment work database.The support method comprises the steps of: acquiring an error code of the printer (device); specifying a part to be repaired which needs to be replaced or repaired in the repair work for a failure the content of which is indicated by the error code, referring to the error code/part database; retrieving related parts that need to be removed temporarily when the specified part to be repaired is replaced or repaired, referring to the removal sequence database; and extracting information on replacement or repair of the specified part to be repaired from the repair work database, and information on adjustment of the part to be repaired and the related parts from the adjustment work database, and creating the content of the work. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a repair work support terminal, a repair work support method, and a repair work support program that are used for work support when repairing, exchanging, or adjusting parts of an apparatus.

  If a device manufactured at the factory is shipped as a product, and a failure occurs during the purchase and use of the device, and the user (user) cannot repair the device himself, the repair worker (serviceman) You need to call or send the equipment to a service center for repair (including parts replacement and adjustment). In the service center, it is difficult to always secure skilled workers as repair workers. Therefore, the repair manual is enhanced to devise ways to support workers for repair work.

  Further, as a repair support apparatus, Patent Document 1 discloses a receiving unit that receives status information indicating an operation state of a plurality of printing apparatuses connected via a network, and a plurality of printing apparatuses that are received by the receiving unit. Memory that stores status information, error information included in the status information indicating an abnormal operation state, and repair information indicating details of repairs performed on the printing apparatus by the error information for each printing apparatus Means, error information detecting means for detecting whether error information generated in one printing apparatus is included in the status information of one printing apparatus received by the receiving means, and stored in the storage means The error information of other printing apparatuses other than the one printing apparatus includes the same error information as the error information detected by the error information detection means. From the same error information detection means for detecting whether the same error information is detected and the repair information stored in the storage means, the repair information of another printing apparatus in which the same error information is detected by the same error information detection means is extracted. A repair support device including an extracting unit is disclosed.

  Furthermore, Patent Document 1 describes that a repair instruction sheet on which repair information extracted by the repair support apparatus is displayed is printed. "This user's name, address, device ID, faulty part, replacement part, and repair method are displayed in this repair instruction, and it is necessary to repair the printer just by looking at this repair instruction." You can select parts easily and efficiently, and bring the parts and go to the installation site to repair the printer.The repair instructions also contain faulty parts and repair methods, so inexperienced "Even a customer engineer (repair worker) can easily and efficiently perform repairs."

JP 2005-301413 A

  However, devices such as printers to be repaired have a precise and complicated mechanism, and because there are many types of products (models) and the product cycle is short, it is necessary to remove them once before failing parts. Since the list of parts (related parts) and removal procedures (disassembly procedures) vary depending on the model of each device and the faulty part (failure location), the product specifications for the model of the device at each repair. It is necessary to search and confirm the corresponding description from the repair manual or the like. In addition, adjustments such as calibration and adjustments such as backup and restoration of memory contents may be required for parts once removed, such as the above-mentioned related parts. Change. Therefore, there is a problem that it is difficult to say that the repair operator efficiently supports the repair work only with the above repair instruction, product specification, repair manual, and the like.

  Some devices have an error code set. In an apparatus in which an error code is set in this way, when an abnormality (error) occurs in the apparatus, an error code having a number corresponding to the type of abnormality is output, and a terminal connected to the display unit of the apparatus or the apparatus The error code can be displayed on the product, etc., but the repair operator must visually check the error code and then check the product specifications and repair manual that contains the error code and error details. It was necessary to identify the faulty part or faulty part that occurred in the device, and repair it using the above repair instruction, product specification, repair manual, etc.

  An object of the present invention is to solve the above-mentioned problems, and in repairing a device with an error code, a repair that can efficiently support repair work by a repair operator through simple operation and easy-to-understand screen display. An object is to provide a work support terminal, a repair work support method, and a repair work support program.

In order to achieve the above object, a repair work support terminal of the present invention is a repair work support terminal used for support of replacement work or repair work of parts constituting an apparatus,
An error code generated by the apparatus, an error code corresponding to the error code, and an error code / part database that stores information on at least a part to be repaired that requires replacement or repair;
A removal order database for storing order information relating to the removal or assembly of the part including at least the part to be repaired;
A repair work database for storing information relating to replacement or repair of the parts;
The error code is acquired, and the repair target part specifying unit that specifies the repair target part corresponding to the error code with reference to the error code / part database;
A part search unit that searches the part database for the part that is required for removal or assembly when replacing or repairing the specified repair target part;
From the repair work database, extract information related to replacement work or repair work of the identified repair target parts, work content creation unit for creating work content,
It is characterized by providing.
In addition, the repair work support terminal of the present invention includes an adjustment work database that stores information related to adjustment of at least the part to be repaired or a related part related to the part to be repaired,
The work content creating unit extracts information related to the adjustment of the repair target part or the related part from the adjustment work database, and creates the work content.
According to the repair work support terminal configured as described above, a series of work procedures relating to a failed part and its repair work (including replacement work and adjustment work) can be accurately grasped from the error code acquired from the device. It is possible to efficiently support the repair work of the person.
Preferably, the order information in the order database is information structured hierarchically in a tree structure.
According to the above configuration, since it is possible to grasp the related parts that need to be removed once in order to replace or repair the faulty part from the error code acquired from the device, it is possible to remove them in the correct order. Can be efficiently supported.
The repair work support terminal of the present invention includes an input unit,
A display unit that selects and displays at least a part of the work content based on input information of the input unit is provided.
Necessary work contents and order can be selected and displayed.

In order to achieve the above object, the repair support method of the present invention stores an error code generated by the apparatus and information on a part to be repaired corresponding to the error code and requiring at least replacement or repair. Error code and parts database
An order database for storing at least order information relating to removal or assembly of the parts constituting the device;
A repair work database for storing information related to replacement work or repair work of the repair target parts;
A repair work support method for the device by a repair work support terminal comprising:
Obtaining an error code of the device;
Identifying the repair target part corresponding to the error code with reference to an error code / part database;
Searching the related database for the related parts required for removal or assembly when replacing or repairing the identified parts to be repaired;
Extracting information related to the replacement work or repair work of the identified repair target part from the repair work database, and creating work contents;
It is characterized by including.
In the repair work support method, the repair work support terminal includes an adjustment work database that stores at least information related to adjustment of the repair target part or a related part related to the repair target part,
Extracting information related to the adjustment of the repair target part or the related part from the adjustment work database, and creating the work content;
It is characterized by including.
According to the repair work support method described above, since a series of work procedures related to the repair work can be accurately grasped from the error code acquired from the apparatus, the repair work of the repair worker can be efficiently supported. .
Preferably, the order information in the order database is information configured hierarchically in a tree structure.
According to the above repair work support method, it is possible to grasp the related parts that need to be removed once in order to replace or repair the failed part from the error code acquired from the device, and remove them in the correct order. Therefore, the repair work of the repair worker can be efficiently supported.
In the repair work support method, the repair work support terminal includes an input unit and a display unit,
Based on the input information of the input unit, the display unit includes a step of selecting and displaying at least a part of the work content.
Necessary work contents and order can be selected and displayed.

In order to achieve the above object, a repair work support program of the present invention causes the control unit of the repair work support terminal to execute each step of the repair work support method.
According to the repair work support program configured as described above, a series of work procedures related to the repair work can be accurately grasped from the error code acquired from the apparatus, so that the repair work of the repair worker can be efficiently supported. it can.

1 is a block diagram showing a schematic configuration of a repair work support terminal and a printer (apparatus) according to an embodiment of the present invention. It is a flowchart which shows the repair work assistance operation | movement procedure by the repair work assistance terminal which concerns on embodiment of this invention. It is a schematic diagram (basic screen) which shows the example of a screen display of the repair work assistance terminal which concerns on embodiment of this invention. It is a schematic diagram which shows notionally the example of a data structure of the database stored in the error code and parts database. It is a mimetic diagram (information concerning removal order) which shows the example of a screen display of the repair work support terminal concerning an embodiment of the invention. It is a schematic diagram (information concerning repair work) showing a screen display example of the repair work support terminal according to the embodiment of the present invention. It is a schematic diagram (information concerning adjustment work of “roller adjustment”) showing a screen display example of the repair work support terminal according to the embodiment of the present invention. It is a schematic diagram (information concerning adjustment work of “axis adjustment”) showing a screen display example of the repair work support terminal according to the embodiment of the present invention.

  Hereinafter, embodiments of a repair work support terminal according to the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing a schematic configuration of a repair work support terminal and an apparatus (printer) to be repaired according to an embodiment of the present invention.
The repair work support terminal 1 mainly includes a control unit 10, a database 20, a communication unit 30, a display unit 40, and an input unit 50. The repair work support terminal 1 is a terminal used when a repair worker (serviceman) performs repairs, and holds repair work instructions relating to parts corresponding to error codes as data. The printer 2 is configured to be connectable to the repair work support terminal 1 and has an error code generation unit 3 and an error information storage unit 4.

  Based on the input from the input unit 50, the control unit 10 refers to the database 20 and performs overall control of the operation of the repair work support terminal that displays appropriate information on the display unit 40. The control unit 10 further includes an error code acquisition unit 11, a repair target component identification unit 12, a related component search unit 13, a work content creation unit 14, and the like.

  In the repair of the failure content indicated by the error code acquired by the error code acquisition unit 11 connected to the communication unit 30, replacement (replacement with a non-failed part such as a new part) or repair (hereinafter, the failed part is a new part) Repairing a fault and returning it to its original state without replacing it is described as “repair” (including “repair” and “adjustment” in the claims). And a repair target part specifying unit 12 that is specified with reference to the database 21. Information relating to the name of the part to be repaired corresponding to the error code is stored in an error code / part database 21 described later.

  The related part search unit 13 is a part to be repaired specified by the part to be repaired specifying unit 12 and other parts that must be removed before the part can be replaced or repaired (related parts that need to be removed once). ) Information on a related part that needs to be removed once corresponding to an arbitrary part is stored in a removal order database 22 described later. “Repair” of the above parts to be repaired not only repairs the damaged parts of the failed parts on the mechanical structure, but also removes dirt from the failed parts and pinched dust (paper pieces, etc.) This includes cases such as re-adjustment to correct upsets and adjustments of faulty parts.

  The work content creation unit 14 includes a repair work extraction unit 15 that extracts information related to replacement and repair of a repair target part, and an adjustment work extraction unit 16 that extracts information related to adjustment of a repair target part and related parts. . Information related to replacement or repair corresponding to an arbitrary part is stored in a repair work database 23 described later. Further, information relating to adjustment corresponding to an arbitrary part is stored in an adjustment work database 24 described later.

  The various functions of the control unit 10 described above are realized by executing a control program stored in a memory or the like in the control unit 10.

  The database 20 includes an error code / parts database 21, a removal order database 22, a repair work database 23, and an adjustment work database 24.

  The error code / part database 21 stores information related to the name of the part to be repaired corresponding to the error code. Specifically, this is a database in which an error code is associated with a name of a part to be repaired that requires replacement or repair in repairing the failure content indicated by the error code. In some cases, it is necessary to replace or repair a plurality of parts even in the same failure content, and therefore, a plurality of parts may be associated with one error code.

  Even if the parts are the same, the contents of the adjustment work performed thereafter may differ depending on whether the part to be repaired is replaced with a completely new part or is repaired and returned to its original state. For this reason, the repair target part corresponding to the error code is also associated with information relating to the repair content, whether the part is to be replaced or repaired.

  The removal order database 22 stores information related to related parts that need to be removed once when any part is replaced or repaired. Each component constituting the apparatus is hierarchically related based on the removal order. Specifically, for any part that is removed for replacement or repair, the part that must be removed before that is associated with the upper layer, the part that can be removed afterwards is associated with the lower layer, etc. This is a database in which the assembly order of the devices (specific models, etc.) and the reverse order of the reverse order are hierarchically shown in a tree structure.

  As a result, when the repair target part to be replaced or repaired is identified from the error code, if the related part is searched toward the upper layer of the tree structure, the part that needs to be removed is traced to the “reverse formula”. Can do. Also, by presenting a tree structure of related parts, the repair operator can grasp the removal order. Note that the information related to the “removal order” may be used by reversing the information related to the assembly order in the manufacturing process.

  The repair work database 23 stores information related to replacement and repair corresponding to an arbitrary part. Specifically, information such as the appearance and arrangement of parts, description of functions, part replacement procedures and repair procedures, as described in a conventional manual for service personnel, is included.

  The adjustment work database 24 stores information related to adjustment corresponding to an arbitrary part. Specifically, the adjustment procedure that must be performed when the removed part is incorporated into the device, the adjustment procedure that must be performed when the repaired component is incorporated into the device, and the procedure that is performed when the replaced component is incorporated into the device. Information such as adjustment procedures that must be included. For example, once a printer platen, timing belt, and the like are removed, adjustment such as calibration is required. Also, when removing the main board, it is necessary to make adjustments such as backing up and restoring memory contents. Even if a part is replaced with a new one, adjustments such as rewriting the software may be required. Therefore, the adjustment work database 24 stores information related to such an adjustment procedure.

  In addition, as described above, depending on whether the same part is replaced or repaired, the contents of the adjustment work to be performed later may differ, so information on a plurality of adjustment procedures is associated with such parts. Stored. Therefore, the repair work support terminal 1 displays information on the adjustment procedure to be presented depending on whether the repair content of the repair target part specified by the repair target part specifying unit 12 is “replacement” or “repair”. Can be changed.

  The communication unit 30 is a part that performs communication by connecting to the printer 2 to be repaired. The communication connection with the printer 2 may be wireless or wired.

  The display unit 40 is configured by a liquid crystal display device (LCD) or the like, and displays information relating to repair worker input contents and repair support.

  The input unit 50 includes an input device such as a keyboard, a mouse, or a touch panel installed on the screen of the display unit 40, and transmits the input of the repair worker to the control unit 10.

  The printer 2 to be repaired is communicatively connected to the repair work support terminal 1 via the communication unit 5. The printer 2 includes an error code generation unit 3 and an error information storage unit 4. When any error occurs, a specific error code is generated by the error code generation unit 3, and this error code is stored in the error information storage unit 4 such as an EEPROM together with error information such as the date and time of occurrence of the error. Is done. When the repair work support terminal 1 is connected, the error information stored in the error information storage unit 4 is transmitted.

Next, the repair work support operation of the repair work support terminal configured as described above will be described.
FIG. 2 is a flowchart showing a repair work support operation procedure of the repair work support terminal in the embodiment of the present invention. FIG. 3 is a schematic diagram illustrating a screen display example of the repair work support terminal according to the embodiment of the present invention.

In the screen display of FIG. 3, when the start button 230 is pressed, the error code acquisition unit 11 of the control unit 10 acquires information related to an error (fatal error) requiring repair from the printer 2 connected to the repair work support terminal 1. (Step S10). Based on the acquired information, the error content (text box 201 in FIG. 3) and error code (text box 200 in FIG. 3) of the fatal error acquired from the printer 2 are displayed.
When the error code acquisition unit 11 acquires the error code, the related part search unit 13 searches the repair target part corresponding to the acquired error code with reference to the error code / part database 21, and determines the repair target part. The identification is performed (step S11).
Also, printer information (for example, model, serial number, etc.), error occurrence date and time, number of occurrences of the same error, etc. are acquired together with the error code, and information related to the error history as shown in the screen display example of FIG. Can also be displayed.

  FIG. 4 is a schematic diagram conceptually showing an example of the data structure of the database stored in the error code / part database 21. The error code is associated with information relating to a corresponding repair target part, error content, estimated cause, and a repair for exchanging the repair target part or a repair for repair. As shown in the figure, there are two types of data for the same error code for error contents that can be repaired by either replacement or repair of the parts to be repaired.

  For example, as shown in FIG. 3, when the error code “XX” is acquired, a repair target part corresponding to the acquired error code “XX” is specified, and the error content “paper feed error” is displayed in the area 201. Is displayed. Further, when the repair operator presses the adjustment button 202, the screen shifts to a screen display having an area 203 showing the part removal order in a tree structure as shown in FIG.

  Returning to the flowchart of FIG. 2, based on the identified repair target part, the related part search unit 13 must refer to the removal order database 22 and remove it in order to replace or repair the repair target part. A related part is searched (step S12). The related part is located above the identified repair target part in the tree, and the related part search unit 13 displays a check mark next to the part name display of the searched related part and presents it (step S13). Since it is displayed on the tree structure, the repair worker can grasp the removal order.

  For example, as shown in FIG. 5, when “paper feed unit” is searched as a part to be repaired corresponding to the error code “XX”, the part name display 204 of “paper feed unit” is selected (for example, highlighted). The check mark 205 is also displayed in the horizontal check box. At this time, the parts to be repaired and the related parts are displayed separately. For example, the display color of the check box next to each part is distinguished by changing the display color such that the repair target part is red and the related part is blue. At this time, whether the repair target part is to be replaced or repaired may be further distinguished and displayed (for example, red for replacement, yellow for repair, etc.).

  Looking at the upper layer of the part name display 204 of the repair target part “paper feed unit” selected and displayed, a check mark is displayed in the part name display 206 of “conveyance set” and the part name display 207 of “mecasette”. I understand that. The repair worker can grasp that it is only necessary to remove the “transport cassette” and the “paper feed unit” in this order from the “mecassette” in the upper layer of the tree structure.

  Returning to the flowchart of FIG. 2, next, the work content creation unit 14 determines whether the repair content of the repair target part searched by the related part search unit 13 is replacement or repair of the part (step S <b> 14). The following procedure is executed according to the determination result.

  First, when the repair content of the repair target part is “replacement”, the repair work extraction unit 16 refers to the repair work database 23 and extracts information on the replacement procedure of the repair target part (step S15). At the same time, the adjustment work extraction unit 17 refers to the adjustment work database 24, and extracts information on the adjustment procedure to be executed as necessary after replacing the repair target part (step S16).

  On the other hand, when the repair content of the repair target part is “repair”, the repair work extraction unit 16 refers to the repair work database 23 and extracts information on the repair procedure of the repair target part (step S17). At the same time, the adjustment work extraction unit 17 refers to the adjustment work database 24 and extracts information on the adjustment procedure to be executed as needed after repairing the part to be repaired (step S18).

  Similarly, the adjustment work extraction unit 17 refers to the adjustment work database 24 and executes it as necessary when the related parts that must be removed to replace or repair the parts to be repaired are restored. The adjustment procedure to be acquired is acquired (step S19). The work content creation unit 14 extracts the above information, and displays necessary information on the screen of the display unit 40 in response to an input from a repair worker described later (step S20).

Next, information that can be presented by the repair work support terminal and a specific example of the display method will be described.
Now that you know the relevant parts that must be removed and their removal order to replace or repair the part to be repaired that corresponds to the error code, the repair worker can then remove the first relevant part to be removed. You need to figure out how. Information related to the removal method of the related parts extracted from the removal order database 22 can be acquired by selecting and displaying the related parts name and right-clicking. By referring to the place where the check mark is displayed in order from the upper layer to the lower layer of the tree, it is possible to grasp the removal method for each related part.

  Next, the repair worker needs to grasp the replacement method and repair method of the repair target part to be replaced or repaired. Information on the replacement method and the repair method of the repair target part extracted from the repair work database 23 can be acquired by selecting and displaying the repair target part name and right-clicking, as described above. For example, as shown in FIG. 5, when the repair target part name display 204 selected and displayed is right-clicked, a “view part image” button 208 is popped up. If this is clicked, the image which shows the position of components as shown in FIG. 6, and the description (illustration omitted) regarding the replacement method and repair method of the said components will be displayed.

  Further, the repair worker needs to grasp the adjustment work and the procedure to be performed thereafter for the repair target part that has been replaced or repaired or the related part that has been simply removed. Among the information on the adjustment method of the repair target part or related part extracted from the adjustment work database 24, the information related to the item and the order is displayed in the area 209 on the right side of the screen of the display unit 40 when the part name is selected and displayed. Automatically displayed. For example, as shown in FIG. 5, it is understood that the adjustment work performed when the repair target part “paper feed unit” is replaced should be executed in the order of “axis adjustment” starting from “roller adjustment”. The Since “replacement” and “repair” of parts are recognized separately, the items and order of adjustment work may differ depending on whether the same part is replaced or repaired. Even if the related parts are selected and displayed, the items and the order of the adjustment work to be executed when the related parts are removed are displayed in the area 209.

  Next, the repair worker needs to grasp the detailed procedure of the adjustment work and execute it for each item. For information on the detailed adjustment method of the repair target part or related part extracted from the adjustment work database 24, click the OK button 210 on the screen while the area 209 displays information on the items and order of the adjustment work. Can be displayed. For example, when the OK button 210 is clicked in the screen display state as shown in FIG. 5, the screen display is changed to a screen display as shown in FIG.

  On the screen shown in FIG. 7, the area 211 displays the same adjustment work items and information related to the order as in the area 209 of FIG. In the example of the figure, a detailed procedure of “roller adjustment” which is the first adjustment item is shown in an area 212. In the area 213, setting information necessary for adjustment is displayed. The repair worker performs the roller adjustment work according to the procedure. When this adjustment work is completed, a detailed procedure relating to the next “axis adjustment” can be displayed by clicking the “next” button 214 at the bottom of the screen. FIG. 8 is a schematic diagram showing a screen display example of a detailed procedure relating to the next “axis adjustment”. If the “return” button 215 is clicked, the detailed information of the previous adjustment work can be displayed again.

  Depending on the error code (error content), there is a case where replacement or repair of parts is not required to repair the failure. For such an error code, it is preferable to simply present a procedure for eliminating the failure content related to the error code. Specifically, data relating the error code and information related to the resolution method may be prepared separately, and referred to when the part corresponding to the error code cannot be searched by the related part search unit 13. For example, this data may be stored in the repair work database 23 and searched for by the work content creation unit 14.

  As described above, according to the repair work support terminal of the embodiment of the present invention, it is possible to identify a faulty part and present information related to all work incidental to the repair work. Therefore, it is possible to efficiently support the repair worker's repair work.

  In the above-described embodiment, a printer is used as an example of a specific device. However, the present invention is not limited to this and can be applied to any other device. Further, it is possible to adopt a configuration in which a repair work support is performed for a plurality of models of a specific device with a single repair work support terminal.

  DESCRIPTION OF SYMBOLS 1 ... Repair work support terminal, 2 ... Printer, 3 ... Error code production | generation part, 4 ... Error information storage part, 5 ... Communication part, 10 ... Control part, 11 ... Error code acquisition part, 12 ... Repair object component specific | specification part, DESCRIPTION OF SYMBOLS 13 ... Related part search part, 14 ... Work content creation part, 15 ... Repair work extraction part, 16 ... Adjustment work extraction part, 20 ... Database, 21 ... Error code and parts database, 22 ... Removal order database, 23 ... Repair work Database, 24 ... Adjustment work database, 30 ... Communication unit, 40 ... Display unit, 50 ... Input unit

Claims (9)

A repair work support terminal used to support replacement work or repair work of parts constituting the device,
An error code generated by the apparatus, an error code corresponding to the error code, and an error code / part database that stores information on at least a part to be repaired that requires replacement or repair;
An order database for storing order information relating to removal or assembly of the part including at least the part to be repaired;
A repair work database for storing information related to the replacement work or the repair work of the parts to be repaired;
The error code is acquired, and the repair target part specifying unit that specifies the repair target part corresponding to the error code with reference to the error code / part database;
A part search unit that searches the part database for the part that is required for removal or assembly when replacing or repairing the specified repair target part;
From the repair work database, extract information related to replacement work or repair work of the identified repair target parts, work content creation unit for creating work content,
A repair work support terminal characterized by comprising: An adjustment work database that stores information related to adjustment of at least the part to be repaired or a related part related to the part to be repaired;
2. The repair work support according to claim 1, wherein the work content creation unit extracts information related to adjustment of the repair target part or the related part from the adjustment work database, and creates the work content. Terminal.   The repair work support terminal according to claim 1, wherein the order information of the order database is configured in a hierarchical manner. An input section;
The repair work support terminal according to any one of claims 1 to 3, further comprising a display unit that selects and displays at least a part of the work content based on input information of the input unit. An error code generated by the device and an error code / part database corresponding to the error code and storing at least information on parts to be repaired that require replacement or repair;
An order database for storing at least order information relating to removal or assembly of the parts constituting the device;
A repair work database for storing information related to replacement work or repair work of the repair target parts;
A repair work support method for the device by a repair work support terminal comprising:
Obtaining an error code of the device;
Identifying the repair target part corresponding to the error code with reference to an error code / part database;
Searching the related database for the related parts required for removal or assembly when replacing or repairing the identified parts to be repaired;
Extracting information related to the replacement work or repair work of the identified repair target part from the repair work database, and creating work contents;
A repair work support method characterized by comprising: The repair work support terminal includes an adjustment work database that stores information related to adjustment of at least the part to be repaired or a related part related to the part to be repaired,
Extracting information related to the adjustment of the repair target part or the related part from the adjustment work database, and creating the work content;
The repair work support method according to claim 5, further comprising:   7. The repair work support method according to claim 5, wherein the order information in the order database is hierarchically configured. The repair work support terminal includes an input unit and a display unit,
8. The repair work support according to claim 5, wherein the display unit includes a step of selecting and displaying at least a part of the work content based on input information of the input unit. 9. Method.   9. A repair work support program using a repair work support terminal, wherein the steps of the repair work support method according to claim 5 are executed by a control unit of the repair work support terminal.

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