JP2010176525A - Progress status confirmation system, order reception/delivery system and progress status confirmation method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a progress status confirmation system, an order reception/delivery system and a progress status confirmation method for enabling a client or an orderer to easily confirm a progress status after delivery instruction. <P>SOLUTION: A progress status confirmation system 10 includes: a delivery instruction DB 347 for managing the progress status of a product after delivery instruction in association with a customer 100 (trading company 200) and a delivery instruction; a progress status display request acceptance means 347-2 for requesting the display of the progress status by the customer 100 (trading company 200); a progress status specification means 347-3 for specifying the requested progress status of one or more products from a delivery instruction DB347; and a progress status display means 347-4 for transmitting the list of the specified progress status of one or more products through a network 400 to the information processor 500 of the customer 100 (trading company 200) for display. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a progress status confirmation system, an order delivery system, and a progress status confirmation method. In particular, the present invention provides online progress information about a product that has received a delivery instruction from a customer (customer, etc.) or an orderer (trading company, broker, etc.). The present invention relates to a progress status confirmation system, order delivery system, and progress status confirmation method for providing to a customer or an orderer.

  In conventional transactions, for example, from ordering to delivery of steel products, a customer (for example, an automobile manufacturer) orders the orderer (for example, a trading company) to order the product or to deliver a finished product. Then, the orderer who has received this order orders the corresponding product and gives a delivery instruction to the contractor (for example, a steel manufacturer).

  Here, the delivery instructions from the customer to the orderer and from the orderer to the contractor are the timing when delivery is possible at the contractor (for example, the timing when the product is completed or the time when the warehouse is completed) Etc.) from the contractor to the orderer and customer. In addition, the orderer or customer who has received the notice of delivery refers to a list of ordered products managed by himself / herself, and communicates the delivery instruction of the target product to the contractor according to this.

  Heretofore, a facsimile is generally used for communication of a delivery instruction from a customer or an orderer to a contractor. For this reason, conventionally, there have been dangers such as a mistake in creating a facsimile transmission slip, omission of transmission, and erroneous transmission. Therefore, conventionally, the above-mentioned mistakes are prevented by performing a separate receipt confirmation by telephone after facsimile transmission.

  Conventionally, after the delivery instruction, the customer and the orderer receive the progress information and dispatch information (such as the schedule of the carrier delivering the target product) from the confirmation of receipt of the delivery instruction to the completion of delivery. In order to confirm, it was necessary to make an inquiry to the contractor individually by telephone, facsimile, e-mail, etc. for each ordering case. For this reason, there has been a problem that the work when the customer or the orderer confirms the progress information after the delivery instruction and the dispatch information (hereinafter simply referred to as the progress status) is complicated.

  In Patent Document 1 shown below, a technology for preparing an inter-company item master file for managing the correspondence relationship between item codes of a plurality of customers (companies) and enabling automatic conversion of the item codes using this file is provided. Is disclosed.

JP 2003-187114 A

  However, in the technique according to Patent Document 1, although the correspondence relationship between the code system on the customer side and the code system on the orderer side can be managed, contact with the customer and / or the orderer of the progress status after the delivery instruction is It is premised on using a telephone, a facsimile, an electronic mail, or the like. For this reason, the technique according to Patent Document 1 cannot solve the problem that the work when the customer or the orderer confirms the progress status after the delivery instruction is complicated as described above.

  Therefore, the present invention has been made in view of the above problems, and a progress status confirmation system, an order delivery system, and a progress status confirmation that allow a customer or an orderer to easily confirm a progress status after a delivery instruction. It aims to provide a method.

  In order to achieve such an object, the progress status confirmation system according to the present invention provides a progress status of one or more products for which a delivery instruction has been received, a customer who has ordered each product, or an orderer who mediates the order of the product, and each A delivery instruction management means for managing in association with a delivery instruction input for a product, and a display of a progress status for information on one or more products that have received the delivery instruction. A progress status display request accepting means requested from the information processing apparatus via the network by the intermediary orderer and a progress status of the one or more products requested to display the progress status are identified from the delivery instruction management means. A progress status specifying means and a list of progress statuses of the one or more products specified by the progress status specifying means Is characterized by comprising, a progress status display means for serial customer or sent over the network to the purchaser of the information processing apparatus to display.

  In the above-described progress status confirmation system according to the present invention, the delivery instruction management means manages the progress status in association with a customer-side management number for identifying the product ordered by the customer, and displays the progress status display The means is characterized in that the progress status is displayed on the information processing apparatus in association with the customer management number.

  In the progress status confirmation system according to the present invention described above, the customer or the orderer changes a delivery instruction regarding any one or more of the progress statuses displayed on the information processing apparatus by the progress status display means. According to the contents of the change received by the delivery instruction change input means, the delivery instruction change accepting means for accepting the change of the delivery instruction inputted using the delivery instruction change input means, and the contents of the change accepted by the delivery instruction change accepting means And a delivery instruction update means for updating the delivery instruction of the corresponding product managed by the delivery instruction management means.

  In the progress status confirmation system according to the present invention described above, the delivery instruction management means manages whether or not there is a change in the progress status for each product, and the progress status display means has a progress status with the update. The progress status list is displayed on the information processing apparatus so as to be emphasized.

  Further, the order delivery system according to the present invention includes an order management means for managing information on products ordered via a network in association with the customer management number, and the customer side management of progress information and warehousing information about the products. Progress shipment management means for managing in association with a number, delivery instruction reception means for receiving a delivery instruction for the product from the customer or the orderer via a network, and any of the above-described progress status confirmation system according to the present invention It is characterized by having.

  In the progress status confirmation method according to the present invention, the progress status of one or more products for which a delivery instruction has been received is input to the customer who has ordered each product, the orderer who mediates the order of the product, and each product. A progress status confirmation method for providing a progress status of a product for each consumer to a customer or an orderer via a network from a delivery instruction management means managed in association with the received delivery instruction. A progress status display request receiving step in which the customer or an orderer who mediates the order of the product requests display of the progress status for information on one or more products from the information processing apparatus via the network; and the display of the progress status A progress status specifying the progress status of the one or more products requested by the delivery instruction management means A progress status that transmits a list of progress statuses of the one or more products identified in the identifying step and the progress status identifying step to the information processing apparatus of the customer or the orderer via the network and displays the progress status And a display step.

  According to the present invention, it is possible to display the progress status of the product after the delivery instruction for each consumer as a list on the information processing device of the consumer or the orderer, so that the progress status after the delivery instruction is It is possible to realize a progress status confirmation system, an order delivery system, and a progress status confirmation method that can be easily confirmed by the orderer.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a schematic diagram showing a schematic configuration of an order delivery system 1 according to the present embodiment and an outline flow of an order delivery method.

  As shown in FIG. 1, the order delivery system 1 includes, for example, a customer 100 as a consumer, a trading company 200 as an orderer, and a manufacturer 300 as an orderer. It should be noted that each of the customer 100, the trading company 200, and the manufacturer 300 is connected to an appropriate place via the Internet, a LAN (Local Area Network), a WAN (Wide Area Network), a public line, a dedicated line such as the Zengin Standard Communication Protocol, or the like. An information processing apparatus such as a personal computer, a server, or a workstation that can communicate with each other is provided. For example, as shown in FIG. 15, a system (for example, authentication) is provided to the customer 100 or trading company 200 via a network 400 such as the Internet, LAN, WAN, public line, dedicated line such as Zengin Standard Communication Protocol. An information processing apparatus 500 that can communicate with the server 346 and the delivery instruction database 347) is provided.

  Further, as shown in FIG. 1, the manufacturer 300 stores a sales department 310 that receives a product order directly from the customer 100 or via the trading company 200, a production department 320 that produces the ordered product, and a completed product. And a distribution department 330 that carries the vehicle, and a dispatch system 360 that schedules a delivery vehicle in accordance with a dispatch instruction from the logistics department 330.

  Furthermore, the maker 300 includes a database group 11 shown in FIG. 2 as an infrastructure for managing data on work information (order contents, progress status, etc.) from product ordering to delivery completion. The database group 11 includes, for example, an order database (hereinafter, the database is simply abbreviated as DB) 311, a production management DB 341, a progress shipment DB 342, a delivery financial resource DB 344, and a delivery instruction DB 347. Furthermore, the maker 300 includes a providing system 345 as a configuration for providing a delivery guidance service described later to the customer 100, the trading company 200, and the like, and provides a progress status confirmation service described later to the customer 100, the trading company 200, and the like. The configuration includes a change providing system 345A, and an authentication server 346 as a configuration for permitting conditional access to the database group 11 from the customer 100, the trading company 200, and the like.

  Each database (311, 341, 342, 344, and 347) included in the database group 11 can be constructed using a relational database connected to each other via a network such as a LAN or WAN. However, the present invention is not limited to this, and it may be constructed using various databases or file servers.

  The order DB 311 is a database for managing the order contents (hereinafter referred to as order information) from the trading company 200 in the maker 300, and the customer 100 places order information on products ordered via the network 400 (see FIG. 15). This is order management means for storing and managing in association with a customer management number for managing products. The customer-side management number is identification information for the customer 100 to manage the ordered product, in other words, for the customer 100 to manage the order of the ordered product uniquely. This customer-side management number is usually issued by the customer 100 when placing an order. Further, the order DB 311 is deployed in the sales department 310, for example.

  Further, as shown in FIG. 3, the order DB 311 has, for example, as its attributes, an order number issued to identify an order received from the customer 100 by the trading company 200 as the orderer, and the customer who is the order source. Information for identifying a customer (name or identification information, contact information (e-mail address, telephone / fax number, etc.): in this description, simply referred to as a customer) and an order for identifying a trading company 200 Information (name or identification information, contact information (e-mail address, telephone / fax number, etc.): in this description, simply referred to as the orderer) and the product (order) ordered by the customer 100 as a customer Customer-side management number issued for identification, information on the ordered product (standards, dimensions, etc.), delivery location of the ordered product, and total weight of the delivered product (hereinafter simply referred to as mass) ) And, including, and the number of members of the product to be delivered. For example, the mass in the order DB 311 is a planned total weight, and may be a value different from the mass in the database described later.

  On the other hand, the production management DB 341, the progress shipment DB 342, the delivery financial resource DB 344, and the delivery instruction DB 347 in the database group 11 are arranged as infrastructure in the manufacturer 300, for example.

  The production management DB 341 is a database for managing various types of information (hereinafter referred to as production information) such as manufacturing conditions necessary for producing and processing the ordered product. The production management DB 341 takes over at least the customer side management number from the order DB 311. In this example, as shown in FIG. 4, the attribute is inherited from the order DB 311. In FIG. 4, some of the attributes that overlap with the order DB 311 shown in FIG. 3 are omitted for simplification of description. In addition to the attributes inherited from the order DB 311, the production management DB 341 includes attributes for manufacturing conditions such as a slab width and a rolling temperature. An operator in the production department 320 appropriately acquires production information (manufacturing conditions, manufacturing specifications, etc.) regarding a product to be produced from the production management DB 341, and produces an ordered product based on this.

  The progress shipment DB 342 is a database for managing the progress status of the ordered product (hereinafter simply referred to as progress information), and the progress information and the warehousing information for the ordered product are managed in association with the customer management number. It functions as a shipment management means. This progress shipment DB 342 takes over at least the customer side management number from the production management DB 341. In this example, as shown in FIG. 5, the attribute is inherited from the production management DB 341. In FIG. 5, for the sake of simplicity of explanation, some of the attributes that overlap with the production management DB 341 shown in FIG. 4 are omitted. In addition to the attributes inherited from the production management DB 341, the progress shipment DB 342 includes, for example, an attribute regarding a date when the finished product is received from the production department 320 to the physical distribution department 330 (hereinafter simply referred to as a receipt date). An operator in the production department 320 inputs information about progress as needed according to the progress of the process. In addition, when the worker completes the receipt of the completed product into a predetermined warehouse or the like, the worker inputs this as well.

  The delivery resource DB 344 is a database for managing information about products that can be delivered to the customer 100 (hereinafter simply referred to as deliverable product information) as delivery resources, and information on products ordered by the customer 100. The customer side management number for the customer 100 to manage the ordered product and the information on the customer 100 or the information on the trading company 200 that mediates this order are associated with the information on the product that can be delivered to the customer 100. It also functions as a delivery fund management means to manage. As shown in FIG. 6, for example, the delivery resource DB 344 can have the same attribute as the progress shipment DB 342 (see FIG. 5). However, only the product information data rows (tuples or records) of products that can be delivered to the customer 100 are registered in the delivery resource DB 344 as deliverable product information. That is, product information about products that cannot be delivered or are on hold because they are unproduced, in production, or defective, is not registered in the delivery financial resource DB 344.

  The providing system 345 is an infrastructure for notifying the trading company 200 and / or the customer 100 of information about products that can be delivered, and is managed in the delivery financial resource DB 344 as a delivery financial resource management means as delivery possible. It functions as a notification means for notifying the customer 100 or trading company 200 of product information associated with the customer management number and managed in the delivery fund DB 344.

  As shown in FIG. 2, the providing system 345 includes, for example, a notification server 345a and a providing master 345b. The provision master 345b manages attributes to be notified to the customer 100, which are determined in advance, among the attributes of the delivery fund DB 344. For example, the provision master 345b manages that an attribute indicating information about a product (for example, product information or delivery location illustrated in the contact e-mail in FIG. 9) is included in the information notified to the customer 100. As described above, when information about a product that can be delivered is included in the notified content, the customer 100 determines whether to shift to an overview of the product that can be delivered and a delivery instruction process. Although it is convenient, the notification function can be sufficiently achieved even with only information that a product that can be delivered has been generated, so product information is not necessarily included.

  On the other hand, the notification server 345a constantly or periodically monitors whether there is a product (finance source) that can be newly delivered among the products (finance source) registered in the delivery financial source DB 344, and newly delivers the product. If there is a product (finance source) that can be delivered, a data row (tuple or record) is acquired for the product (finance source) that can be delivered. Also, the notification server 345a acquires the value of the attribute registered in the provision master 345b from the acquired data row, and uses this to obtain a text document or HTML (Hyper Text) for contacting a product that can be delivered. Markup Language) documents and the like are created. Further, the notification server 345a transmits the created document by e-mail via a network such as the Internet or publishes it as a web page in a predetermined storage area on the Internet. In addition, when publishing as a web page, security is applied with an ID and a password so that only a specific customer 100 or trading company 200 can view, and the web page is updated by e-mail or the like as needed. It is preferably configured to automatically contact the customer 100 or the trading company 200.

  The providing system 345 may notify the customer 100 of the customer-side management number associated with this product in addition to the information about the product (finance source) that can be delivered. In other words, the provision master 345b may manage that the attribute of the customer-side management number is included in the information notified to the customer 100. In addition, the product information and the customer management number are not included, and only a notification that a product that can be delivered has occurred may be used.

  The delivery instruction DB 347 is a database for managing information (hereinafter referred to as delivery instruction information) about a delivery instruction received by the manufacturer 300 from the customer 100 or the trading company 200. This delivery instruction DB 347 corresponds to the customer 100 who has ordered each product, the trading company 200 which has ordered the product, and the delivery instruction entered for each product, with the progress status of one or more products for which the delivery instruction has been accepted. It functions as a delivery instruction management means that is attached and managed. Further, the delivery instruction DB 347 includes a delivery instruction receiving means for receiving a delivery instruction of a product registered in the delivery fund DB 344 as deliverable from the customer 100 or the trading company 200 via the network (see, for example, 347-1 in FIG. 15). .

  This delivery instruction DB 347 takes over at least the customer side management number from the delivery financial resource DB 344. In this example, as shown in FIG. 7, the attribute is inherited from the delivery resource DB 344 (see FIG. 6). In FIG. 7, for the sake of simplification of explanation, some of the attributes overlapping with the delivery resource DB 344 shown in FIG. 6 are omitted. The delivery instruction DB 347 includes, for example, the delivery date instructed by the customer 100 or the trading company 200, the quantity of products to be delivered (hereinafter simply referred to as delivery quantity), the customer 100, in addition to the attributes inherited from the delivery financial resource DB 344. Alternatively, it includes an attribute of a date when a delivery instruction is received from the trading company 200 (hereinafter simply referred to as a delivery instruction date). An operator in the logistics department 330 appropriately acquires delivery instruction information about a product to be delivered from the delivery instruction DB 347, and proceeds with delivery of the instructed product based on this.

  The change providing system 345A is an infrastructure for notifying the trading company 200 and / or the customer 100 of information about products whose progress status has been changed after a delivery instruction.

  As illustrated in FIG. 2, the change providing system 345A includes, for example, a notification server 345c and a provision master 345d. The provision master 345d manages a predetermined attribute to be notified to the customer 100 among the attributes of the delivery instruction DB 347. For example, the provision master 345d manages that the attribute indicating the information about the product (for example, various information exemplified in the change notification e-mail in FIG. 16) is included in the information notified to the customer 100. On the other hand, the notification server 345c constantly or periodically monitors whether there is a product whose progress status is newly changed among products (finance resources) whose delivery instruction is registered in the delivery instruction DB 347. When there is a product whose progress status has been changed, a data row (a tuple or a record) is acquired for the product whose progress status has been changed. In addition, the notification server 345c acquires the value of the attribute registered in the provision master 345d from the acquired data row, and uses this to send a text document, an HTML document, etc. for contacting a product that can be delivered. create. Further, the notification server 345c transmits the created document by e-mail via a network such as the Internet or publishes it as a web page in a predetermined storage area on the Internet. In addition, when publishing as a web page, security is applied with an ID and a password so that only a specific customer 100 or trading company 200 can view, and the web page is updated by e-mail or the like as needed. It is preferably configured to automatically contact the customer 100 or the trading company 200.

  Note that the change providing system 345A may notify the customer 100 of the customer-side management number associated with this product in addition to the information about the product whose progress status has been changed. In other words, the provision master 345d may manage that the attribute of the customer-side management number is included in the information notified to the customer 100. Further, the change providing system 345A may be the same as the providing system 345 described above.

  The authentication server 346 is an infrastructure for authentication when the customer 100 or the trading company 200 accesses the database group 11 on the maker 300 side (for example, the delivery financial resource DB 344 and the delivery instruction DB 347). Therefore, the customer 100 or the trading company 200 accesses the authentication server 346, for example, and inputs an ID and a password assigned to the maker 300 in advance, for example. As a result, when authenticated by the authentication server 346, the customer 100 or the trading company 200 is permitted to log on to the system (for example, the database group 11) on the maker 300 side. Further, in the logged-on state, the customer 100 or the trading company 200 can enjoy various services for acquiring and browsing information related to the product with which the customer 100 or the trading company 200 is involved, for example, from the delivery financial resource DB 344 or the delivery instruction DB 347. Note that the information that allows the customer 100 or the trading company 200 to browse may be selected in advance from the attributes in each database. In other words, each customer 100 or trading company 200 may be configured to allow access to only some information.

  As described above, in each database according to the present embodiment, since the customer-side management number is stored in all data rows, between each database in the database group 11, and between the customer 100, the trading company 200, and the manufacturer. It is possible to exchange information about all orders based on the customer management number.

  In the present embodiment, for example, the change providing system 345A, the authentication server 346, the delivery instruction DB 347, and an information processing apparatus (personal computer, server, workstation, etc.) for inputting / outputting various commands and information to / from these ) Provides the customer 100 or the trading company 200 with a service (progress status confirmation service) for accessing the database group 11 in the delivery instruction system 10 as appropriate and confirming the progress status after the delivery instruction of the product ordered by the customer 100 or the trading company 200. It functions as a progress status confirmation system 10.

  Here, the order delivery method according to the present embodiment will be described in detail with reference to FIGS. The order delivery method according to the present embodiment can be broadly divided into an injecting process for warehousing to store a product ordered from the customer 100 in a predetermined place (a warehouse, etc.), and a product delivery instruction from the customer 100. A delivery instruction process until accepting the product, a delivery process until the product instructed to deliver is delivered to the customer 100, and a progress status confirmation process for providing the progress status of the product after the delivery instruction to the customer 100 or the trading company 200. Includes four steps.

  In the order injection process in the order delivery method according to the present embodiment, first, the customer 100 places an order for a product with respect to the trading company 200 (S1: order (numbering)). For ordering products from the customer 100 to the trading company 200, for example, various methods such as a method using oral or written by telephone or interview, a method using a facsimile, a method using a homepage, e-mail, or the like may be used. it can. However, when placing a product order from the customer 100, the customer-side management number issued for the purpose of managing the product (order) ordered by the customer 100, together with information on the product to be ordered (hereinafter simply referred to as order contents). The trading company 200 is notified.

  The trading company 200 that has received an order for the product from the customer 100 places an order for the product to the maker 300 using the customer-side management number and the order contents notified from the customer 100 in this ordering (S3: ordering). For ordering to the manufacturer 300, for example, the person in charge of the trading company 200 accesses the order DB 311 provided in the sales department 310 of the manufacturer 300 via the network 400 using his / her information processing apparatus 500 (see FIG. 15). In accordance with a predetermined web menu provided from the order DB 311, it can be performed by inputting values (order contents, customer side management number, etc.) for each attribute shown in FIG. 3. As a result, the data line of the order information for the new order is registered in the order DB 311.

  The order from the trading company 200 is received at the sales department 310 in the manufacturer 300 (S4: Order (numbering)). In the order (numbering) (S4), the person in charge of the order in the sales department 310 acquires the data row newly registered in the order DB 311 and confirms the contents of the order. Accepts orders and issues order numbers for self-management purposes. The issued order number is registered in the order DB 311 from, for example, a predetermined terminal of the person in charge of receiving orders. However, in this embodiment, since the order number is issued by the trading company 200, it is not necessary to issue the order number in the manufacturer 300.

  The order DB 311 inputs a new data line indicating the new order to the production management DB 341 when the newly registered order is received by the order receiving person in the sales department 310. The production management DB 341 registers the input data row as a new data row for production information. Thereby, the data line of the order DB 311 is taken over by the production management DB 341. However, the configuration is not limited thereto, and the order DB 311 may be constantly or periodically monitored by the production management DB 341. In this case, when a production information data line for a new order is added to the order DB 311, the production management DB 341 takes over this data line and registers it as production information.

  At this time, the production management DB 341 is triggered by the fact that a new data line for production information has been registered in the product management DB 341 and / or the product management related to the newly added order. A request for a plan such as a production schedule or manufacturing conditions may be notified to a production planner in the production department 320. At this time, the customer management number may be included in the notification content. As a result, the production department 320 can manage the process based on the customer management number.

  When a production information data line for a product related to a new order is added to the production management DB 341, the production management DB 341 relates to the added production information based on a production schedule / manufacturing condition generation rule set in advance. A production schedule, production conditions, etc. are generated and registered in the corresponding data line. The person in charge of production planning in the production department 320 refers to the production schedule and manufacturing conditions registered in the added data line from a predetermined terminal, and based on this, the person in charge of the production schedule and manufacturing conditions of the product himself / herself. It is incorporated into a plan such as a machine schedule to be managed (S5: plan). The production schedule, production conditions, etc. for the ordered product may be manually created by a production planner in the production department 320 and registered in the production plan DB 341.

  When the data line for new production information is registered in the production management DB 341, the production management DB 341 inputs the new data line to the progress shipment DB 342. The progress shipment DB 342 registers the input data row as a new data row for progress information. In addition, when the existing data row is updated, the production management DB 341 generates difference data by the update, and inputs the difference data to the progress shipment DB 342. The progress shipment DB 342 updates its existing data row using the input difference data. At this time, the progress shipment DB 342 may reflect the difference data in the target data row based on the customer management number. As a result, the data line in the production management DB 341 is taken over by the progress shipment DB 342. However, the configuration is not limited thereto, and the production management DB 341 may be constantly or periodically monitored by the progress shipment DB 342. In this case, when a new data line is added to the production management DB 341, the progress shipment DB 342 takes over this data line and registers it as progress information. Further, when an existing data row (status) in the production management DB 341 is updated, the progress shipment DB 342 updates its own data row with the updated data.

  In addition, the person in charge of production in the production department 320 confirms the production information registered in the production management DB 341 constantly or periodically, and manufactures the ordered product based on the production information (S6: Manufacturing). In addition, the person in charge of production inputs the manufacturing progress of this product to the progress shipment DB 342 from a predetermined terminal. As a result, the progress information data is registered in the progress information data line for the corresponding product in the progress shipment DB 342.

  The product produced through the manufacturing (S6) is shipped to a warehouse or the like registered in advance by a shipping person in the production department 320 (S7: shipping). In addition, the product shipped from the production department 320 is received in a predetermined warehouse or the like in the distribution department 330 of the manufacturer 300 (S8: Receipt). The person in charge of warehousing inputs warehousing information such as the warehousing date of the warehousing product from the predetermined terminal to the progress shipment DB 342. As a result, the warehousing information data is registered in the progress information data row for the corresponding product in the progress shipping DB 342. Such a product that has been received in the logistics department 330 and whose information is input to the progress shipment DB 342 is referred to as a product that can be delivered in this specification. Then, at the timing when the warehousing information is registered, the product is ready to accept a delivery instruction, and a delivery instruction can be input from the customer 100 or the trading company 200. In addition, although the reception instruction | indication reception was demonstrated as after the time of warehousing, it is not restricted to this, The timing before warehousing and after shipment may be sufficient.

  In the order delivery method according to the present embodiment after the injection and injection process as described above, the process proceeds to the delivery instruction process.

  In the delivery instruction process, the progress shipment DB 342 inputs a new data line to the delivery financial resource DB 344 when a data line for new progress information is registered. The delivery financial resource DB 344 registers the input data row as a new data row for product information as a delivery financial source. In addition, when the existing data row is updated, the progress shipment DB 342 generates difference data by this update, and inputs this difference data to the delivery resource DB 344. The delivery financial resource DB 344 updates its existing data row using the input difference data. As a result, the data line of the progress shipment DB 342 is taken over by the delivery resource DB 344. However, the configuration is not limited thereto, and the progress shipment DB 342 may be constantly or periodically monitored by the delivery financial resource DB 344. In this case, when a new data line is added to the progress shipment DB 342, the delivery financial resource DB 344 takes over this data line and registers itself as product information. Further, when the existing data line in the progress shipment DB 342 is updated, the delivery financial resource DB 344 updates its own data line with the updated data.

  The delivery financial resource DB 344 is constantly or periodically monitored by a providing system 345 (notification server 345a) that functions as a notification unit. The provision system 345 acquires a new data line when a new data line is registered in the delivery financial resource DB 344. Further, the providing system 345 acquires the value of the attribute registered in the providing master 345b (preferably including the customer-side management number) from the acquired data row, and uses this for the product that can be delivered ( A text document, an HTML document, etc. for making a notification about the financial resources of the delivery) or the existence thereof are created. Further, the providing system 345 sends the created document as a contact e-mail via a network such as the Internet, so that the target product can be delivered to the trading company 200 that has ordered the target product. Contact (S10: contact (providing delivery resources in advance)). The notification may be performed at every timing when the product is received (entry information is registered), or the notification of the product received so far is performed once or several times a day. The data may be notified collectively.

  The trading company 200 that received the contact in S10 transfers the received contact e-mail to the customer 100, thereby notifying the customer 100 that the target product can be delivered (S11: contact). At this time, the trading company 200 may convert the contact e-mail received from the manufacturer 300 into its own format. Further, the present invention is not limited to the above, and it may be configured such that the providing system 345 directly contacts the customer 100 that the target product can be delivered.

  The contact e-mail transmitted from the trading company 200 or the manufacturer 300 to the customer 100 includes a URL (Uniform Resource Locator) of a delivery instruction input homepage for inputting a delivery instruction.

  Here, FIG. 8 shows an example of a contact e-mail transmitted from the providing system 345 to the customer 100 directly or via the trading company 200. As shown in FIG. 8, the contact e-mail includes, for example, a customer side management for easily identifying a product ordering source (customer or orderer) and an ordered product (order) at the customer 100. Number, delivery resources (ie, information about products that can be delivered (product information: standards, dimensions, weight, number, etc.)), and delivery location of products (names of warehouses, ports, etc. on the customer side) Address, etc.), delivery date (date when delivery is possible), and URL of a delivery instruction input homepage are described. The URL is linked to a delivery instruction input homepage.

  Accordingly, the customer 100 clicks a link (URL) to a delivery instruction input homepage included in the contact e-mail, jumps to the delivery instruction input homepage, authenticates at the authentication server 346, and then enters the delivery instruction input homepage. A delivery instruction for the target product (resources) is input according to the homepage (S12: delivery instruction). The delivery instruction input by the customer 100 may be sent directly to the manufacturer 300 or may be transferred to the manufacturer 300 via the trading company 200 (S12a: delivery instruction). If the URL of the delivery instruction input home page is always the same, it is sufficient to notify and contact only once at the beginning, and the contact e-mail transmitted from the providing system 345 does not need to include the URL. . In that case, the URL may be input to the browser function to access the delivery instruction input home page.

  9 to 13 show an example of a delivery instruction input homepage for the customer 100 or trading company 200 to input a delivery instruction. The delivery instruction input homepage according to the present embodiment includes, for example, a login screen shown in FIG. 9, a service selection screen shown in FIG. 10, a delivery guidance selection screen shown in FIG. 11, and a narrowing condition input screen shown in FIG. And a delivery instruction input screen shown in FIG.

  When the URL included in the contact e-mail received from the trading company 200 or the manufacturer 300 is clicked, or when the URL of the delivery instruction input homepage is input by the own browser function, the information processing apparatus 500 of the customer 100 (see FIG. 15). First, a login screen as shown in FIG. 9 is displayed. It is assumed that the customer 100 is given a customer ID and a password as identification information for authenticating itself in advance from the manufacturer 300 side. Therefore, the customer 100 inputs a customer ID and a password given to the customer in advance in each of the customer ID input field and the password input field on the login screen displayed on the information processing apparatus 500 of the customer 100. Click the “Login” button in the screen. On the other hand, a predetermined server (for example, authentication server 346) on the maker 300 side authenticates the customer 100 accessed from the customer ID and password, and can authenticate that the customer 100 having access authority has been accessed. The information processing apparatus 500 of the customer 100 is guided to the subsequent screen.

  Next, a service selection screen for selecting any of the services provided by the manufacturer 300 is displayed on the information processing apparatus 500 of the customer 100. In this example, as shown in FIG. 10, a service selection screen for selecting any of “delivery guidance service”, “resources guidance service”, “delivery instruction input service”, and “progress status confirmation service” is displayed. The A link to a home page that provides the corresponding service is attached to the character string that displays the title of each service. Therefore, when any service name is clicked by the customer 100, a web page corresponding to the selected service is displayed on the information processing apparatus 500 of the customer 100.

  For example, if “delivery guidance service” is selected, a delivery guidance selection screen shown in FIG. 11 is displayed on the information processing apparatus 500 (see FIG. 15) of the customer 100. This delivery guidance selection screen is a screen for providing the customer 100 with a delivery guidance service for confirming the details of the financial resources that can be delivered (hereinafter also referred to as delivery financial resources). The customer 100 and / or trading company 200 Is a search web page in which a customer management number associated with a target product for which a delivery instruction is input can be input as a search condition. Therefore, on the delivery guide selection screen according to the present embodiment, for example, as shown in FIG. 11, a search is made according to the conditions entered in the delivery guide search field for searching for the financial resources that can be delivered and the delivery guide search field. And a list of the funded resources (one column for delivery guidance). The search web page is generated, for example, in the delivery instruction DB 347, transmitted to the information processing apparatus 500 of the customer 100 and / or the trading company 200 via the network 400, and displayed.

  The customer 100 inputs a condition as a search key in the delivery guide search column and clicks a “search” button under the delivery guide search column. As a result, a list of financial resources that match the conditions entered in the delivery guidance search field is listed in the delivery guidance list. Here, the delivery guidance search field in the present embodiment includes a field for inputting the customer side management number (“customer side management number”). Therefore, the customer 100 can easily search for the financial resources corresponding to the target order by entering the customer-side management number managed by himself / herself in the “customer-side management number” field, and list it in the delivery guide list. Can be up. In the column for inputting the customer management number on the search web page as a search condition, the customer management number included in the contact e-mail that is the starting point for accessing the search web page can be deleted. It may be input in advance in the state.

  Further, the acquisition source of the product information associated with the customer management number may be the delivery instruction DB 347 itself or the delivery financial resource DB 344. Furthermore, the delivery guide selection screen shown in FIG. 11 is also a financial resource web page that displays information on the searched product as a financial resource.

  The customer 100 checks the check box corresponding to the financial resource whose details are to be displayed among the financial resources displayed in the delivery guidance list, and clicks the “detail display” button below the delivery guidance list. As a result, the customer 100 displays a delivery instruction input screen as shown in FIG.

  When the customer 100 clicks the “search search” button under the delivery guidance search field, the information input device 500 of the customer 100 displays a screen for inputting a search condition shown in FIG. This narrowing condition input screen is a screen for inputting narrowing conditions for narrowing down the resources to be listed in the delivery guide list. Therefore, the narrowing-down condition input screen according to the present embodiment includes funding source information of the financial sources narrowed down by the conditions input on the delivery guide selection screen and a narrowing-down condition input field for inputting the narrowing conditions. It should be noted that the condition input on the delivery guide selection screen shown in FIG.

  The customer 100 inputs a narrowing condition as an additional search key in the narrowing condition input field, and clicks a “squeezed search” button below the narrowing condition input field. As a result, the financial resources listed in the delivery guide list are narrowed down according to the conditions entered in the narrowing condition input field. Here, similarly to the above-described delivery guidance search field, the narrow-down condition input field includes a field for inputting the customer side management number (“customer side management number”). Therefore, the customer 100 can easily search for the financial resources corresponding to the target order by entering the customer-side management number managed by himself / herself in the “customer-side management number” field, and list it in the delivery guide list. Can be up.

  After that, as in the delivery guide selection screen, the customer 100 checks the check box corresponding to the resource for which the details are to be displayed among the resources displayed in the delivery guide list, and displays “detail display” below the delivery guide list. Click the button. As a result, the customer 100 displays a delivery instruction input screen as shown in FIG.

  The delivery instruction input screen is a delivery date input web page for inputting a delivery date as a delivery instruction for the financial resources displayed on the delivery guidance selection screen or the narrowing condition input screen (final resources web page portion). As shown in FIG. 13, the delivery instruction input screen includes the details of the selected financial source and a delivery instruction input field for inputting a delivery instruction for the financial source. The customer 100 inputs the date and remarks desired to be delivered on the delivery date in the delivery instruction input field, and clicks a “delivery instruction transmission” button below the delivery instruction input field.

  In addition, the trading company 200 may be configured to input the delivery instruction from the delivery instruction input homepage on behalf of the customer 100. The procedure for accessing the delivery instruction input homepage after the delivery system 345 is notified of the flow of inputting the delivery instruction has been described. However, the present invention is not limited to this, and the customer 100 and the trading company 200 can use any timing even if there is no notification. Then, a delivery instruction may be input by accessing a delivery instruction input homepage of a URL specified in advance. That is, the prior notification to the customer 100 and the trading company 200 is preferable as a service from the manufacturer 300 in terms of providing the latest information, but the delivery instruction input function of the present invention can be realized even without a notification means. It is.

  Returning to FIG. The delivery instruction input from the delivery instruction input homepage is input to the maker 300. The delivery instruction sent to the maker 300 is stored as delivery instruction information in the data line for the corresponding product in the delivery instruction DB 347, and the receipt is confirmed by the reception person in charge in the logistics department 330 of the maker 300 (S13: Confirmation of reception).

  In the delivery instruction DB 347, the data line registered in the delivery financial resource DB 344 is taken over. Inheritance of the data line from the delivery financial resource DB 344 to the delivery instruction DB 347 may be led by the delivery financial resource DB 344 (the delivery financial resource DB 344 may write to the delivery instruction DB 347) or the delivery instruction DB 347 may take the lead (delivery) The instruction DB 347 may be read from the delivery resource DB 344). That is, when a data line of new deliverable product information is registered in the delivery resource DB 344, the delivery resource DB 344 inputs this new data line to the delivery instruction DB 347, and the delivery instruction DB 347 into which this new data line is input. Is configured to register this data row as a new data row for the delivery instruction information. Alternatively, when the delivery resource DB 344 is constantly or periodically monitored by the delivery instruction DB 347 and a new data line of deliverable product information is added to the delivery resource DB 344, the delivery instruction DB 347 takes over this new data line, You may comprise so that it may register with self as delivery instruction information.

  The reception person who has confirmed the reception in the logistics department 330 inputs that the delivery instruction has been received into the delivery instruction DB 347 and uses the e-mail to send an acceptance notification indicating that the delivery instruction has been received to the trading company 200. Then, the customer 100 is contacted (S14a, S14b: notification of acceptance). The reception notification may be configured to be notified to the customer 100 via the trading company 200.

  Furthermore, the reception person who has confirmed the reception notifies the delivery person in the logistics department 330 that the confirmation of the reception instruction has been completed. The person in charge of delivery registers, in the delivery instruction DB 347, arrangement of a delivery vehicle (delivery instruction) for delivering the target product for which the receipt instruction acceptance confirmation has been completed (S15: delivery instruction). Upon confirming that a new dispatch instruction has been registered in the delivery instruction DB 347, the dispatcher in charge of the dispatch system 360 formulates a dispatch plan for securing a delivery vehicle for delivering the target product, and the result of this dispatch plan. Is registered in the delivery instruction DB 347 (S17: vehicle allocation plan). The vehicle allocation plan may be automatically generated by a predetermined information processing apparatus.

  When the delivery person in the logistics department 330 confirms that a new dispatching plan has been registered in the delivery instruction DB 347, it determines whether or not the dispatching schedule based on this dispatching plan can be accepted, and confirms this if possible ( S19: Vehicle allocation confirmed. In addition, the logistics department 330 notifies the trading company 200 and the customer 100 of the date (delivery date) when the target product is delivered to the customer 100 based on the dispatch schedule according to the confirmed dispatch plan (S20a, S20b: delivery date notification). ). For example, e-mail can be used for contacting the delivery date. The delivery date may be notified to the customer 100 via the trading company 200.

  After the delivery instruction process as described above, in the order delivery method according to the present embodiment, the process proceeds to the delivery process.

  In the delivery process, the target product is delivered to the customer 100 in accordance with the confirmed vehicle allocation plan registered in the delivery instruction DB 347. Thereby, the delivery of the target product to the customer 100 is completed. The completion of delivery of the target product to the customer 100 is registered in the delivery instruction DB 347.

  As described above, according to the order delivery system 1 and the order delivery method according to the present embodiment, the customer 100 or the trading company 200 centrally instructs delivery of products based on the customer-side management number issued by the customer 100. Thus, regardless of whether the correspondence between the customer management number and the order number is accurate, for example, the occurrence of confusion due to a difference in instructions at the time of delivery instruction is avoided. It becomes possible.

  In the present embodiment, the customer 100 or the trading company 200 may appropriately access the database group 11 in the delivery instruction system 10 to check the progress of the product ordered by the customer 100 or the trading company 200 (FIG. 1). (See S101 and S101a: progress confirmation).

  In confirming the progress, the customer 100 or the trading company 200 accesses, for example, the login screen shown in FIG. 9 and completes the authentication by the authentication server 346 of the maker 300 from its own information processing apparatus, and then displays the service selection screen shown in FIG. Select “Progress guide service”. After that, the customer 100 or the trading company 200 accesses the delivery instruction DB 347, the delivery financial resource DB 344, and the progress shipment DB 342 based on the access authority permitted to each, and acquires desired information, for example, own information. Display using the browser function in the processing device. At this time, in the present embodiment, each database in the database group 11 manages each information in association with the customer management number, so that the customer 100 or trading company 200 uses the customer management number to obtain desired information. It becomes possible to browse.

  In the present embodiment, as described above, the progress status confirmation system 10 in the order delivery system 1 appropriately confirms the progress status of the product (finance source) after the delivery instruction to the customer 100 or the trading company 200 ( Providing a progress guide service). The progress guidance service is a service provided to the customer 100 or the trading company 200 through a progress status confirmation process realized by the progress status confirmation system 10 of the order delivery system 1, for example. Hereinafter, the progress status confirmation process according to the present embodiment will be described in detail with reference to the drawings.

  FIG. 14 is a diagram showing an example of a more specific flow of the progress status confirmation process according to the present embodiment associated with the order delivery system 1 shown in FIG. FIG. 15 is a block diagram showing an example of a more specific configuration of the progress status confirmation system 10 that realizes the progress status confirmation process according to the present embodiment.

  In the progress status confirmation process, as shown in FIGS. 1, 14, and 15, first, the delivery instruction DB 347 is monitored constantly or periodically by the change providing system 345A (notification server 345c). The change providing system 345A, when a data line related to a financial resource for which a delivery instruction has been accepted among the data lines registered in the delivery instruction DB 347 is changed (that is, the progress status is changed), Get the changed data row. Further, the change providing system 345A obtains the attribute value (including the customer side management number and the delivery date) registered in the provision master 345d from the obtained data row, and uses this to obtain a delivery instruction. A text document, an HTML document, or the like is created for notifying that there is a progress status for a financial source whose delivery date has been changed after receipt or a financial source whose delivery date has been changed. Further, the change providing system 345A transmits the created document as a change notification e-mail via a network such as the Internet, so that the person in charge in the logistics department 330 of the manufacturer 300 changes that the delivery date has been changed. And the customer 100 or the trading company 200 (S31, S32a and S32b: change notification). The change notification to the customer 100 may be transferred from the trading company 200.

  The change notification e-mail transmitted from the trading company 200 or the maker 300 to the customer 100 includes the URL of the progress status confirmation homepage for confirming the progress status of the financial resources for which the delivery instruction has been accepted.

  Here, FIG. 16 shows an example of a change contact e-mail transmitted from the change providing system 345A to the customer 100 directly or via the trading company 200. As shown in FIG. 16, the change contact e-mail includes, for example, a customer ordering source (customer or orderer) and a customer side for easily identifying the ordered product (order) at the customer 100. Management number, financial resources for delivery (that is, information about products that can be delivered (product information: standards, dimensions, weight, number, etc.)), and delivery location of products (names of warehouses and ports on the customer side) And the address, etc.), the date when delivery is possible (delivery date), and the URL of the progress status confirmation home page. The URL is linked to a progress status confirmation home page. Further, in the change contact e-mail, for example, the changed portion is highlighted with bold characters, colored characters, highlights, and the like.

  Accordingly, the customer 100 clicks the progress status confirmation homepage link (URL) included in the change notification e-mail to jump to the progress status confirmation homepage, and the progress of the target product (financial resources) according to the progress status confirmation homepage. A status is requested (S33: status request), and this is confirmed (S34: status confirmation). If the URL of the progress status confirmation home page is always the same, it is sufficient to notify and contact only once at the beginning, and the change notification email sent from the change providing system 345A does not include the URL. Also good. In that case, the URL may be input to the browser function to access the progress status confirmation home page.

  That is, in step S33, the progress requesting the display of the progress status for the information of one or more products for which the delivery instruction has been received from the information processing apparatus 500 of the trading company 200 that mediates the customer 100 or product ordering via the network 400. It functions as a status display request reception step. The progress status display request transmitted from the information processing apparatus 500 of the customer 100 or the trading company 200 is received by the progress status display request receiving means 347-2, for example. The progress status display request accepting unit 347-2 displays the progress status of information on one or more products for which delivery instructions have been accepted from the information processing apparatus 500 of the trading company 200 that mediates the customer 100 or product ordering. 400 is a means for making a request via 400, and is incorporated in the delivery instruction DB 347, for example.

  On the other hand, step S34 functions as a progress status specifying step for specifying the progress status of one or more products for which display of the progress status is requested from the delivery instruction DB 347 which is a delivery instruction management means. The progress status display request accepting unit 347-2 that has received the request for displaying the progress status inputs the request content to the progress status specifying unit 347-3.

  The progress status identification unit 347-3 is a delivery instruction management unit that uses the information (for example, customer-side management number) included in the request content to indicate the progress status of one or more products for which display of the progress status is requested. This is specified from the instruction DB 347 and input to the progress status display means 347-4. This progress status specifying means 347-3 is incorporated in the delivery instruction DB 347, for example.

  Furthermore, step S34 is a progress status display step of transmitting and displaying a list of progress statuses of one or more products specified in the progress status specifying step via the network 400 to the information processing apparatus 500 of the customer 100 or the trading company 200. Function as. Therefore, the delivery instruction DB 347 sends a list of the progress statuses of one or more products specified by the progress status specifying unit 347-3 to the customer 100 or the information processing apparatus 500 of the trading company 200 via the network 400 for display. Progress status display means 347-4. As a result, it is possible to display a list of progress statuses regarding the target product on the information processing apparatus 500 of the customer 100 or the trading company 200. The progress status display means 347-4 is incorporated in the delivery instruction DB 347, for example.

  Here, FIGS. 17 to 18 show an example of a progress status confirmation homepage for the customer 100 to confirm the progress status. The progress status confirmation homepage according to the present embodiment includes, for example, a progress status selection screen shown in FIG. 17 and a progress status narrowing-down condition input screen shown in FIG. The progress status confirmation homepage according to the present embodiment also includes a login screen shown in FIG. 9, a service selection screen shown in FIG. 10, and a delivery instruction input screen shown in FIG.

  When the URL included in the change contact e-mail received from the trading company 200 or the manufacturer 300 is clicked, or when the URL of the delivery instruction input homepage is input by its own browser function, the information processing apparatus 500 of the customer 100 first has A login screen as shown in FIG. 9 is displayed. Therefore, the customer 100 inputs a customer ID and a password given to the customer in advance in each of the customer ID input field and the password input field on the login screen displayed on the information processing apparatus 500 of the customer 100. Click the “Login” button in the screen. On the other hand, a predetermined server (for example, authentication server 346) on the maker 300 side authenticates the customer 100 accessed from the customer ID and password, and can authenticate that the customer 100 having access authority has been accessed. The information processing apparatus 500 of the customer 100 is guided to the subsequent screen.

  Next, a service selection screen for selecting any of the services provided by the manufacturer 300 is displayed on the information processing apparatus 500 of the customer 100. Therefore, in this description, “progress status confirmation service” is selected by the customer 100.

  A progress status selection screen shown in FIG. 17 is displayed on the information processing apparatus of the customer 100 who has selected “progress status confirmation service”. This progress status selection screen is a screen for providing the customer 100 with a progress status confirmation service for confirming the progress status of the financial resources after the delivery instruction, and the customer management number associated with the product whose progress status is to be confirmed. This is a search web page that can be input by the customer 100 and / or the trading company 200 using the above as a search condition. Therefore, the progress status selection screen according to the present embodiment is searched according to the conditions entered in the progress status search field and the progress status search field for searching for a financial resource for which the progress status is to be checked, as shown in FIG. A list of available financial resources (a progress status list). The search web page is generated, for example, in the delivery instruction DB 347, and transmitted to a predetermined information processing apparatus of the customer 100 and / or the trading company 200 for display.

  The customer 100 inputs a condition as a search key in the progress status search field and clicks a “search” button below the progress status search field. As a result, a list of resources that match the conditions entered in the progress status search field is listed in the progress status list. Here, the progress status search field in the present embodiment includes a field (“customer side management number”) for inputting the customer side management number. Accordingly, the customer 100 can easily search for the financial resources corresponding to the target order by inputting the customer-side management number managed by the customer 100 in the “customer-side management number” field, and list it in the progress status list. Can be up. In the field for entering the customer management number on the search web page as a search condition, the customer management number included in the change contact e-mail that is the starting point for accessing the search web page can be deleted. In this state, it may be input in advance.

  In addition, among the progress statuses listed in the progress status list, items that have been changed are displayed in a coordinated manner, for example, in bold, colored characters, or shaded as shown in FIG. As a result, the customer 100 can easily confirm the changed part.

  The customer 100 checks the check box corresponding to the financial resource for which the details of the financial resources displayed in the progress status list are to be displayed or the delivery date is to be changed, and clicks the “detail display” button under the progress status list. click. As a result, the customer 100 displays a delivery instruction input screen as shown in FIG.

  When the “restricted search” button under the progress status search field is clicked by the customer 100, the information processing apparatus 500 of the customer 100 displays a progress status narrowing condition input screen shown in FIG. This progress status narrowing-down condition input screen is a screen for inputting narrowing conditions for narrowing down the resources to be listed in the progress status list. Therefore, the progress status narrowing-down condition input screen according to the present embodiment includes the financial resource information narrowed down by the conditions input on the progress status selection screen and the narrowing-down condition input field for inputting the narrowing conditions. It should be noted that the condition input on the progress status selection screen shown in FIG.

  The customer 100 inputs a narrowing condition as an additional search key in the narrowing condition input field, and clicks a “squeezed search” button below the narrowing condition input field. As a result, the resources listed in the progress status list are narrowed down according to the conditions entered in the narrowing condition input field. Here, similarly to the above-described progress status search field, the narrow-down condition input field includes a field for inputting the customer side management number (“customer side management number”). Therefore, the customer 100 can easily search for the financial resources corresponding to the target order by entering the customer-side management number managed by himself / herself in the “customer-side management number” field, and list it in the delivery guide list. Can be up.

  After that, as in the progress status selection screen, the customer 100 checks the check box corresponding to the financial resource for which the details are to be displayed or the delivery date is to be changed among the financial resources displayed in the progress status list. Click the "Detail" button below the status list. As a result, the customer 100 displays a delivery instruction input screen as shown in FIG.

  That is, the delivery instruction DB 347 for displaying the delivery instruction input screen on the information processing apparatus 500 of the customer 100 or the trading company 200 is any one of the progress statuses displayed on the information processing apparatus 500 by the progress status display means 347-4. A delivery instruction change input means 347-5 is provided for the customer 100 or the trading company 200 to input the delivery instruction change related to the above.

  The customer 100 inputs the date after the change desired to be delivered to the delivery date in the delivery instruction input field, and clicks a “delivery instruction transmission” button below the delivery instruction input field.

  Note that the trading company 200 may be configured to input the delivery instruction change from the progress status confirmation homepage on behalf of the customer 100. Note that the procedure for accessing the progress status confirmation homepage after notification from the change providing system 345A has been described. However, the present invention is not limited to this, and the customer 100 and the trading company 200 can perform S33 at any timing without notification of change notification. Thereafter, in the procedure, the progress status confirmation homepage of the URL specified in advance may be accessed to confirm the progress status or to input a delivery instruction. In other words, prior notification to the customer 100 and the trading company 200 is preferable as a service from the manufacturer 300 in terms of providing the latest information, but the progress status confirmation function of the present invention can be realized even without a notification means. It is.

  Returning to FIG. 14 and FIG. The change of the delivery instruction input from the progress status confirmation homepage is input to the maker 300 (S35: instruction change). The change of the delivery instruction may be sent from the trading company 200 to the manufacturer 300 (S35a: instruction change). The updated delivery instruction sent to the maker 300 is checked for acceptance by the person in charge of reception in the logistics department 330 of the maker 300 (S36: update acceptance confirmation). Further, it is accepted by the delivery instruction change accepting means 347-6 in the delivery instruction DB 347. The delivery instruction change accepting means 347-6 that received the delivery instruction update inputs the updated delivery instruction to the delivery instruction updating means 347-7 in the delivery instruction DB 347. The delivery instruction update unit 347-7 updates the delivery instruction of the corresponding product managed in the delivery instruction DB 347, which is a delivery instruction management unit, according to the contents of the change received by the delivery instruction change receiving unit 347-6.

  In addition, the reception person who has confirmed the update reception in the logistics department 330 inputs that the updated delivery instruction has been received into the delivery instruction DB 347, and also receives an electronic reception notification indicating that the updated delivery instruction has been received. The trading company 200 and the customer 100 are contacted using e-mail (S37a, S37b: update acceptance notification). The update acceptance notification may be configured to be notified to the customer 100 via the trading company 200.

  Further, the reception person who has confirmed the reception notifies the delivery person in the logistics department 330 that the update reception confirmation of the updated delivery instruction has been completed. The person in charge of delivery registers the arrangement of the delivery vehicle (the dispatch instruction) in the delivery instruction DB 347 according to the updated delivery instruction (S38: the dispatch instruction). Upon confirming that the dispatch instruction based on the updated delivery instruction is registered in the delivery instruction DB 347, the dispatch planner of the dispatch system 360 secures a delivery vehicle that delivers the target product according to the updated delivery instruction. The vehicle allocation plan is made again, and the corresponding data row in the delivery instruction DB 347 is updated with this vehicle allocation plan (S40: vehicle allocation plan). The updated vehicle allocation plan may be automatically generated by a predetermined information processing apparatus.

  Upon confirming that the updated dispatch plan is registered in the delivery instruction DB 347, the delivery person in the logistics department 330 determines whether or not the dispatch schedule based on the updated dispatch plan can be accepted, and if possible. This is confirmed (S42: vehicle allocation is confirmed). In addition, the logistics department 330 notifies the trading company 200 and the customer 100 of the date (the updated delivery date) when the target product is delivered to the customer 100 based on the dispatch schedule determined by the updated updated dispatch plan (S43a). , S43b: Updated notification). For example, e-mail can be used to contact the updated delivery date. Further, the updated delivery date may be notified to the customer 100 via the trading company 200.

  By executing the progress status confirmation process as described above, in this embodiment, the progress status of the product after the delivery instruction for each customer 100 can be displayed as a list on the information processing apparatus of the customer 100 or the trading company 200. Therefore, it becomes possible for the customer 100 and the trading company 200 to easily check the progress status after the delivery instruction. Further, since the customer 100 or the trading company 200 can change the delivery instruction of the financial resources whose delivery date has been changed based on the progress status list, the labor and time can be greatly reduced as compared with the conventional case. It becomes possible to do.

  Note that the order delivery system 1 (including the progress status confirmation system 10) and the progress status confirmation method according to the present embodiment are realized by, for example, a program described to execute the above-described processes. This program can be stored in a recording medium such as a hard disk drive, a ROM (Read Only Memory), or a CD (Compact Disk) -ROM. Therefore, in the order delivery system 1 (including the progress status confirmation system 10) and the progress status confirmation method according to the present embodiment, for example, a program recorded on a recording medium is stored in a CPU (Central Processing Unit) or MPU (Micro Processing Unit). It can be realized by reading and executing the information processing apparatus. However, the implementation method is not limited to this, and the implementation method can be variously modified such that an information processing apparatus such as a personal computer or a workstation downloads and executes the program according to the present embodiment via a network such as the Internet. Is possible.

  Further, the above embodiment is merely an example for carrying out the present invention, and the present invention is not limited to these, and various modifications according to specifications and the like are within the scope of the present invention. It is obvious from the above description that various other embodiments are possible within the scope of the present invention.

It is a mimetic diagram showing a schematic structure of an order delivery system by one embodiment of the present invention, and an outline flow of an order delivery method. It is a schematic diagram which shows the outline of the database group 11 by one embodiment of this invention. It is a figure which shows the structural example of order DB by one embodiment of this invention. It is a figure which shows the structural example of production management DB by one embodiment of this invention. It is a figure which shows the structural example of progress shipping DB by one embodiment of this invention. It is a figure which shows the structural example of delivery financial resource DB by one embodiment of this invention. It is a figure which shows the structural example of the delivery instruction | indication DB by one embodiment of this invention. It is a figure which shows an example of the contact email according to one embodiment of this invention. It is a figure which shows an example of the login screen by one embodiment of this invention. It is a figure which shows an example of the service selection screen by one embodiment of this invention. It is a figure which shows an example of the delivery guidance selection screen by one embodiment of this invention. It is a figure which shows an example of the narrowing-down condition input by one embodiment of this invention. It is a figure which shows an example of the delivery instruction | indication input by one embodiment of this invention. It is a figure which shows an example of the more concrete flow of the progress status confirmation process by this Embodiment. It is a block diagram which shows a more specific example of a structure of the progress status confirmation system which implement | achieves the progress status confirmation process by one embodiment of this invention. It is a figure which shows an example of the electronic mail for a change contact transmitted to a customer directly or via a trading company from the provision system by one embodiment of this invention. It is a figure which shows an example of the progress status selection screen by one embodiment of this invention. It is a figure which shows an example of the progress status narrowing-down condition input screen by one embodiment of this invention.

1 Order delivery system 10 Delivery instruction system 11 Database group 100 Customer 200 Trading company 300 Manufacturer 310 Sales department 311 Order DB
320 Production Department 330 Logistics Department 341 Production Management DB
342 Progress shipment DB
344 Delivery Resource DB
345 Provision system 345A Change provision system 345a, 345c Notification server 345b, 345d Provision master 346 Authentication server 347 Delivery instruction DB
347-1 Delivery instruction receiving means 347-2 Progress status display request receiving means 347-3 Progress status specifying means 347-4 Progress status display means 347-5 Delivery instruction change input means 347-6 Delivery instruction change receiving means 347-7 Delivery Instruction updating means 360

Claims (6)

A delivery instruction that manages the progress status of one or more products that have received a delivery instruction in association with the customer who ordered each product, the orderer who mediates the order of the product, and the delivery instruction entered for each product. Management means;
Progress status display request accepting means for requesting display of progress status for information of one or more products for which the delivery instruction has been accepted by the customer or an orderer who mediates the ordering of the products from the information processing apparatus via the network When,
Progress status specifying means for specifying the progress status of the one or more products requested to display the progress status from the delivery instruction management means;
Progress status display means for transmitting and displaying a list of progress statuses of the one or more products specified by the progress status specifying means via the network to the information processing apparatus of the customer or the orderer;
A progress status confirmation system characterized by comprising: The delivery instruction management means manages the progress status in association with a customer management number for identifying the product ordered by the consumer,
The progress status confirmation system according to claim 1, wherein the progress status display means displays the progress status on the information processing apparatus in association with the customer management number. A delivery instruction change input means for the customer or the orderer to input a change of a delivery instruction regarding any one or more of the progress statuses displayed on the information processing apparatus by the progress status display means;
A delivery instruction change accepting means for accepting a change in the delivery instruction input using the delivery instruction change input means;
A delivery instruction update means for updating a delivery instruction for the corresponding product managed in the delivery instruction management means according to the contents of the change received by the delivery instruction change acceptance means;
The progress status confirmation system according to claim 1 or 2, further comprising: The delivery instruction management means manages whether there is a change in the progress status for each product,
The progress status display means displays the progress status list on the information processing apparatus so that the progress status with the update is emphasized. Progress status confirmation system. Order management means for managing information on products ordered via a network in association with the customer-side management number;
Progress shipping management means for managing the progress information and warehousing information about the product in association with the customer management number;
A delivery instruction receiving means for receiving a delivery instruction of the product from the customer or the orderer via a network;
The progress status confirmation system according to any one of claims 1 to 4,
An order delivery system characterized by having A delivery instruction that manages the progress status of one or more products that have received a delivery instruction in association with the customer who ordered each product, the orderer who mediates the order of the product, and the delivery instruction entered for each product. A progress status confirmation method for providing a progress status of a product for each customer from a management means to a customer or an orderer via a network,
A progress status display request receiving step in which the customer or an orderer who mediates the order of the product requests display of the progress status of information on one or more products for which the delivery instruction has been received from the information processing apparatus via the network. When,
A progress status specifying step of specifying a progress status of the one or more products requested to display the progress status from the delivery instruction management means;
A progress status display step of transmitting and displaying a list of progress statuses of the one or more products specified in the progress status specifying step to the information processing apparatus of the customer or the orderer via the network;
The progress status confirmation method characterized by including.

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