JP2010026888A - Management system, management server, and management program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable accurate and quantitative evaluation/management of employees, by enabling the estimation of working efficiency for the kind of occupation of carrying out work by operating an information processor. <P>SOLUTION: A management system includes: a monitoring means 11 for monitoring the operational status of the information processor 10 by a user who carries out work using the information processor 10; an estimation means 22 for estimating the working efficiency of the work by the user using the information processor 10 on the basis of the operational status to be monitored by the monitoring means 11; and a management means 24 for evaluating the user on the basis of the working efficiency estimated by the estimation means 22. Here, the working efficiency is estimated on the basis of the working time by use of the information processor excluding job-related absence and the total number of keystrokes in the working time. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention estimates the work efficiency of employees (users) of occupations such as clerical jobs and some technical jobs by operating information processing devices such as personal computers and network terminal devices. The technology relates to management based on efficiency.

In recent years, various management systems for managing employees and workers to improve work efficiency, productivity, and safety have been proposed.
For example, in Patent Document 1 below, the employee's biometric information is acquired at the time of going to and from work, the employee's health or psychological state is determined based on the biometric information, and the employee's labor content is determined based on the determination result. A technique for determining and managing suitability is disclosed.

  In Patent Document 2 below, when a cyclic cell production process is performed in which a plurality of workers move to a plurality of work stations and work is performed at each work station, the health status of the workers is determined. There is disclosed a technique for detecting and instructing a change in a production operation element such as a worker, production speed, production plan information, etc. to be detected and assigned to a cyclic cell production process from the health state information and production plan information.

Furthermore, in Patent Document 3 below, physical condition data detected by a detection device worn by an employee or the like is transmitted to a management computer via a mobile phone, and the management computer transmits the schedule data and physical condition data of the employee. Based on the above, a technique for managing the schedule (labor management) of the employee is disclosed.
JP 2001-282975 A JP 2004-86516 A JP 2005-56062 A JP-A-10-254600 JP 2003-308316 A JP 62-251869 A JP 2002-197240 A JP 2005-222518 A Japanese Patent Application Laid-Open No. 11-066542 Japanese Patent Laid-Open No. 06-162032 Japanese Patent Laid-Open No. 01-234916 Japanese Patent Laid-Open No. 10-133663 JP 2007-087255 A JP 2005-332344 A JP 2007-094692 A Japanese Patent Laid-Open No. 03-292559 JP 2006-127264 A JP 09-285454 A

By the way, in the type of job that actually manufactures the product (manufacturing industry, civil engineering / building industry, etc.), the product (product) obtained by the worker performing the work is physically clear. It is easy for the administrator to judge the work efficiency (manufacturing time) and the quality of the finished product for each worker. For example, Patent Document 2 describes managing the product defect rate and productivity information for each worker.

  In contrast, occupations that perform business by operating an information processing device such as a personal computer (PC), in particular, occupations that perform business by operating the keyboard to input information to the information processing device (office work or Some technical positions, etc., and more specifically, various contact services, operators, help desks, computer engineers (programmers, system engineers), etc. However, there is a problem that it is difficult to grasp the work status (work efficiency / productivity) of employees of such occupations, and to evaluate and manage each employee.

In this case, there is a difficult problem as to how to calculate the work efficiency when there is a business leave such as a meeting or a private leave for smoking.
Patent Document 4 describes a target information processing apparatus that extracts and processes incidental information other than the original information from information input using a keyboard or the like, and provides high-value-added information. In addition, it is described that an operator's mistake is detected and the analysis result is used for labor management.

  Patent Document 5 describes that in an electronic device that inputs a character string using a keyboard, an erroneous input is detected in response to pressing of a backspace key or delete key of the keyboard.

There is also a computer program that counts the total number of times the backspace (BS) key is pressed and determines the typing rank based on the total.
Further, in Patent Document 6, it is determined whether or not the spelling of a word including an idiom is incorrect in an input document, and the determination results are totaled, depending on the relationship between the input speed of the operator and the erroneous input rate, and the passage of time. It is described that the erroneous input rate is calculated. Further, Patent Document 7, Patent Document 8, and the like describe that the biological information of the worker is used for attendance management.

  As described above, although it has already been devised to perform labor management by obtaining the number of keyboard input mistakes and biometric data values, labor management by simple input mistakes is a work efficiency and productivity. Has a problem that cannot be said to be evaluated correctly.

  For example, if the number of corrections is high by pressing the delete key but a large amount of input is performed per unit time, and the number of inputs per unit time is low although the delete key is not pressed, the number of deletions and corrections There is a problem that the results cannot be measured.

In addition, when each person's work contents are different, even if the absolute value of the work amount is compared with another person, a meaningful result may not be obtained.
Furthermore, even if they are the same person, their abilities that can be demonstrated with different work contents differ, and it is not desirable to judge efficiency, evaluate, or manage only from absolute results such as final output.

In addition, when efficiency is low, there is no method for pursuing what causes work efficiency is reduced, and management after obtaining efficiency is not sufficient.
Further, Patent Document 9 includes means for monitoring the worker's work information and physiological information to evaluate the worker's mind-body state in order to realize appropriate work contents according to the worker's mind-body state. The system is described. However, mental and physical evaluation is the main purpose, and work efficiency cannot be calculated correctly.

Patent Document 10 describes a technique of counting key inputs in an operator's key input operation (execution of work) instead of a time card. In this case, although the start and end of work in a day can be recorded, work efficiency cannot be calculated correctly.

  Patent Document 11 and Patent Document 12 describe a technique for counting key inputs in a key input operation in order to encourage a break during continuous work. In this case, the purpose is to encourage a break during continuous work, and the work efficiency cannot be calculated correctly.

  Patent Document 13 describes a system that counts key input operations to obtain efficiency for each work, detects biometric data, and determines the suitability of the worker from the efficiency and the biometric data. In this case, it is the efficiency for checking the appropriateness of the work, and the efficiency of the daily work cannot be calculated correctly.

  Patent Document 14 describes a technique for confirming that a person is present by key input of a terminal in order to make a telephone contact or the like reliably. In this case, it is key input detection for grasping the presence, and the work efficiency cannot be calculated correctly. In addition, when the user is not present, it is impossible to grasp what the reason is or where he / she went.

  Patent Document 15 describes a technique for confirming the presence status of a person using an IC tag or the like in order to surely make a telephone call or the like. In this case, the detection is for grasping the presence, and the working efficiency cannot be calculated correctly only with this technique. In addition, when the user is not present, it is impossible to grasp what the reason is or where he / she went.

  Patent Document 16 describes a technique for detecting whether or not a terminal is used illegally and detecting whether or not an ID card or password is used and confirming the presence status (seating status) of a legitimate user. ing. In this case, presence detection is performed to determine whether the user is a legitimate user or an unauthorized user, and the work efficiency cannot be calculated correctly only with this technology. In addition, when the user is not present, it is impossible to grasp what the reason is or where he / she went. Further, the away time in Patent Document 16 is the away time that is counted to log out when the user leaves a certain level or more, and is reset every time, and the working time is obtained (working time) It is not considered at all.

  Patent Document 17 describes a health management system that diagnoses the health of a user by detecting the accuracy, speed, and pressure of a key input operation. In this case, the purpose is health management during continuous work, and work efficiency cannot be calculated correctly.

  Patent Document 18 describes a health management system that diagnoses the health of a user by detecting brain waves and pulses in a game. In this case, the purpose is health management during execution of the continuous game, and the work efficiency cannot be calculated correctly.

  The present invention was devised in view of such a problem, and the work efficiency of a job type that performs a job by operating an information processing device is a case where the employee is away for various reasons during working hours. The goal is to make it possible to estimate the work efficiency.

The present invention that achieves the above object is described below.
(1) The invention according to claim 1 is a management system for managing a user who performs an operation using an information processing apparatus, wherein a position detection means for detecting a location of the user and a processing unit are predetermined. By executing a program, an operation status monitoring unit that monitors an operation status of the information processing apparatus by the user by referring to a key input result obtained by a keyboard operation of the user, and the processing unit has a predetermined By executing the program, the user leaves the information processing apparatus at a position where the information processing apparatus cannot be operated by using either the position detection unit or an authentication unit for authenticating the user in the information processing apparatus. The absence detection means for measuring the absence time being detected by the timer function, and the position detection means detected by the processing unit executing a predetermined program Judgment is made based on whether the user is away from the position at the time of leaving, and the working time is calculated by subtracting the absence time related to the work from the working time. Dividing the total number of key inputs in the work time by the planned number of key inputs multiplied by the work time, and obtaining the division result as work efficiency for work using the information processing apparatus by the user; It is the management system characterized by comprising.

  (2) The invention according to claim 2 is a management system for managing a user who performs an operation using an information processing device, wherein a position detecting means for detecting a location of the user and a processing unit are predetermined. By executing a program, an operation status monitoring unit that monitors an operation status of the information processing apparatus by the user by referring to a key input result obtained by a keyboard operation of the user, and the processing unit has a predetermined By executing the program, the user leaves the information processing apparatus at a position where the information processing apparatus cannot be operated by using either the position detection unit or an authentication unit for authenticating the user in the information processing apparatus. The absence detection means for measuring the absence time being detected by the timer function, and the position detection means detected by the processing unit executing a predetermined program Work to determine whether the user is away from the job or the schedule registered in the user's schedule program, and whether the employee is away from the working time Time is obtained, and the total number of key inputs in the work time is divided by a predetermined number of key inputs multiplied by a predetermined reference key input number, and the division result is used by the information processing apparatus by the user. And an estimation means for obtaining the work efficiency of the work that has been performed.

  (3) In the invention according to claim 3, when the estimating means determines that the user is away from the work based on the position at which the user leaves the seat detected by the position detecting means, 3. The management system according to claim 1, wherein a position at the time of leaving the seat that most contributes to a reduction in work efficiency is extracted.

  (4) In the invention according to claim 4, the estimating means is not related to the business by the position when the user leaves the seat detected by the position detecting means or the schedule registered in the schedule program of the user. 3. The management system according to claim 2, wherein, when it is determined that the person has left the seat, a position or schedule at the time of leaving the seat that most contributes to a reduction in work efficiency is extracted from the seats left.

  (5) In the invention according to claim 5, the estimating means executes a predetermined program based on a monitoring result by the monitoring means, and a change in the number of key inputs per unit time is over a certain period of time. The key input number is either the number of key inputs per predetermined time detected during a smaller stable period, the number of key inputs per predetermined time detected when the user is present, or a value determined in advance for each user. It is employ | adopted as a number, It is a management system as described in any one of Claims 1-4 characterized by the above-mentioned.

(6) The invention according to claim 6 is a management server for managing a user who performs an operation using the information processing apparatus, and the processing unit executes a predetermined program, whereby the user operates the keyboard. The operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to the key input result obtained by the information processing apparatus, and the use by the processing section executing a predetermined program Using either a means for detecting the user's position or a means for authenticating the user, the timer function is used to measure the time when the user has left the information processing apparatus to a position where the information processing apparatus cannot be operated. And the processing unit executes a predetermined program, so that the user is separated from the position when the user is away from the position detected by the position detecting means. To determine the working time obtained by subtracting the absence time related to the work from the working time, the predetermined number of key inputs multiplied by the work time in the predetermined number of key inputs in the work time The management server is configured to include an estimation unit that divides the total number of key inputs and obtains the division result as work efficiency for work using the information processing apparatus by the user.

  (7) The invention according to claim 7 is a management server for managing a user who performs an operation using the information processing device, wherein the processing unit executes a predetermined program, and the user operates the keyboard. The operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to the key input result obtained by the information processing apparatus, and the use by the processing section executing a predetermined program Using either a means for detecting the user's position or a means for authenticating the user, the timer function is used to measure the time when the user has left the information processing apparatus to a position where the information processing apparatus cannot be operated. And the processing unit executes a predetermined program, so that the position when the user is away or the user's scan detected by the position detection unit. Judgment is made based on the schedule registered in the Joule program, it is determined whether or not the job is related to work, and the work time obtained by subtracting the work related time from the work time is obtained. An estimation unit that divides the total number of key inputs in the work time by the planned number of key inputs multiplied by the work time, and obtains the division result as work efficiency for work using the information processing apparatus by the user; It is a management server characterized by being configured.

  (8) The invention according to claim 8 is a management program for causing at least one of the computer of the information processing apparatus and the computer of the management server to function as a management system for managing a user who performs work using the information processing apparatus. Position detection means for detecting the location of the user, operation status monitoring for monitoring an operation status of the information processing apparatus by the user by referring to a key input result obtained by keyboard operation of the user The time during which the user leaves the information processing apparatus to a position where the information processing apparatus cannot be operated using any one of the means, the position detection means, or the authentication means for authenticating the user in the information processing apparatus The absence monitoring means for measuring the time by a timer function, and the position related to the work from the position when the user is away from the seat detected by the position detection means. To determine the working time obtained by subtracting the absence time related to the work from the working time, the predetermined number of key inputs multiplied by the work time in the predetermined number of key inputs in the work time A management program that causes the computer to function as estimation means for dividing the total number of key inputs and obtaining the division result as work efficiency for work using the information processing apparatus by the user.

  (9) The invention according to claim 9 is a management program for causing at least one of the computer of the information processing apparatus and the computer of the management server to function as a management system for managing a user who performs work using the information processing apparatus. Position detection means for detecting the location of the user, operation status monitoring for monitoring an operation status of the information processing apparatus by the user by referring to a key input result obtained by keyboard operation of the user The time during which the user leaves the information processing apparatus to a position where the information processing apparatus cannot be operated using any one of the means, the position detection means, or the authentication means for authenticating the user in the information processing apparatus The absence monitoring means for measuring the time by a timer function, the position when the user is away detected by the position detection means, or the user's scan time. Judgment is made based on the schedule registered in the Joule program, it is determined whether or not the job is related to work, and the work time obtained by subtracting the work related time from the work time is obtained. The computer as estimation means for dividing the total number of key inputs in the work time by the planned key input number multiplied by the work time, and obtaining the division result as work efficiency for work using the information processing apparatus by the user It is a management program characterized by functioning.

  (A) In each of the above inventions, the operation status monitoring means and the estimation means are configured to detect the number of key inputs per predetermined time for each application program or each opened file, and to determine the work efficiency. It is desirable to perform the estimation.

  (B) In each of the above inventions, it is desirable that the estimating means estimates the work efficiency for one day or a predetermined number of days from each work efficiency estimated for each application program or each file.

  (C) In each of the above inventions, the management means refers to the deletion operation, the number of transmitted / received mails, the web browsing time, and the away time included in the key input operation, and causes when the work efficiency is reduced It is also desirable to estimate

  (D) In each of the above inventions, it is provided with a detecting means for detecting a biological data value related to the physical condition of the user who is working with the information processing apparatus, and the management means has a reduced work efficiency. It is also desirable to refer to the cause of the case and evaluate the user based on the work efficiency estimated by the estimation means and the biometric data value detected by the detection means.

According to the present invention described above, the following effects can be obtained.
(1) In the invention of the management system according to claim 1, when managing a user who performs an operation using the information processing apparatus, the location of the user, the away time of the user, and the user The key input operation status of the information processing device is monitored, and it is determined whether or not the user is away from work based on the position when the user is away from the office. The total number of key inputs in the work time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result is obtained as work efficiency.

  In this case, the time away from meetings such as meetings and meetings related to work is not included in the work time. For this reason, if a meeting or a meeting is prolonged, the work time required to obtain work efficiency is reduced. Therefore, even if the total number of key inputs per day is reduced, it is determined that work efficiency has decreased. Not.

  On the other hand, smoking that is not related to work or leaving time due to personal reasons is not excluded from the work time, so if there are many leaving times due to smoking or personal reasons, the working time when seeking work efficiency is reduced Therefore, when the total number of key inputs per day decreases, it is determined that work efficiency has decreased.

  As a result, by operating the keyboard on the information processing device and inputting information, it is possible to accurately grasp the work efficiency standard (estimated value) of the employee (user) who performs the job, and Evaluation and management can be performed more accurately.

  (2) In the invention of the management system according to claim 2, when managing a user who performs an operation using the information processing apparatus, the location of the user, the away time of the user, and the user The key input operation status of the information processing device is monitored, and it is determined whether the user is away from work based on the position or schedule data when the user is away from the office. The work time excluding the time is obtained, the total number of key inputs in the work time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result is obtained as work efficiency.

In this case, the time away from meetings such as meetings and meetings related to work is not included in the work time. For this reason, if a meeting or a meeting is prolonged, the work time required to obtain work efficiency is reduced. Not.

  On the other hand, smoking that is not related to work or leaving time due to personal reasons is not excluded from the work time, so if there are many leaving times due to smoking or personal reasons, the working time when seeking work efficiency is reduced Therefore, when the total number of key inputs per day decreases, it is determined that work efficiency has decreased.

  As a result, by operating the keyboard on the information processing device and inputting information, it is possible to accurately grasp the work efficiency standard (estimated value) of the employee (user) who performs the job, and Evaluation and management can be performed more accurately.

  (3) In the invention of the management system according to claim 3, the position at the time of leaving the seat that most contributes to a reduction in work efficiency when it is determined that the seat is not related to work in (1) or (2) above. To extract.

  As a result, by operating the keyboard on the information processing device and inputting information, it is possible to accurately grasp the work efficiency standard (estimated value) of the employee (user) who performs the job, and Evaluation and management can be performed more accurately, and it is also possible to grasp the position when the employee is away from work, which can cause a reduction in work efficiency.

  (4) In the invention of the management system according to claim 4, in the case of (2), when it is determined that the person is not related to the work, the position or schedule at the time of leaving that can most contribute to the reduction in work efficiency is extracted. To do.

  As a result, by operating the keyboard on the information processing device and inputting information, it is possible to accurately grasp the work efficiency standard (estimated value) of the employee (user) who performs the job, and It becomes possible to carry out evaluation and management more accurately, and it is possible to grasp the position and schedule at the time of leaving work that may cause a reduction in work efficiency.

  (5) In the invention of the management system according to claim 5, in the above (1) to (4), the change in the number of key inputs per unit time is detected per predetermined time detected in a smaller stable period over a certain time. By using either the number of keystrokes of keystrokes, the number of keystrokes per predetermined time detected when the user is present, or a value predetermined for each user as the reference keystroke number, By inputting information by operating the keyboard, it is possible to accurately grasp the standard (estimated value) of the work efficiency of the employee (user) of the occupation performing the job.

  (6) In the management server invention according to claim 6, when managing a user who performs an operation using the information processing apparatus, the location of the user, the away time of the user, and the user The key input operation status of the information processing device is monitored, and it is determined whether or not the user is away from work based on the position when the user is away from the office. The total number of key inputs in the work time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result is obtained as work efficiency.

  In this case, the time away from meetings such as meetings and meetings related to work is not included in the work time. For this reason, if a meeting or a meeting is prolonged, the work time required to obtain work efficiency is reduced. Therefore, even if the total number of key inputs per day is reduced, it is determined that work efficiency has decreased. Not.

On the other hand, smoking that is not related to work or leaving time due to personal reasons is not excluded from the work time, so if there are many leaving times due to smoking or personal reasons, the working time when seeking work efficiency is reduced Therefore, when the total number of key inputs per day decreases, it is determined that work efficiency has decreased.

  As a result, by operating the keyboard on the information processing device and inputting information, it is possible to accurately grasp the work efficiency standard (estimated value) of the employee (user) who performs the job, and Evaluation and management can be performed more accurately.

  (7) In the management server invention according to claim 7, when managing a user who performs an operation using the information processing apparatus, the location of the user, the away time of the user, and the user The key input operation status of the information processing device is monitored, and it is determined whether the user is away from work based on the position or schedule data when the user is away from the office. The work time excluding the time is obtained, the total number of key inputs in the work time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result is obtained as work efficiency.

  In this case, the time away from meetings such as meetings and meetings related to work is not included in the work time. For this reason, if a meeting or a meeting is prolonged, the work time required to obtain work efficiency is reduced. Therefore, even if the total number of key inputs per day is reduced, it is determined that work efficiency has decreased. Not.

  On the other hand, smoking that is not related to work or leaving time due to personal reasons is not excluded from the work time, so if there are many leaving times due to smoking or personal reasons, the working time when seeking work efficiency is reduced Therefore, when the total number of key inputs per day decreases, it is determined that work efficiency has decreased.

  As a result, by operating the keyboard on the information processing device and inputting information, it is possible to accurately grasp the work efficiency standard (estimated value) of the employee (user) who performs the job, and Evaluation and management can be performed more accurately.

  (8) In the invention of the management program according to claim 8, when managing a user who performs an operation using the information processing apparatus, the location of the user, the away time of the user, and the user The key input operation status of the information processing device is monitored, and it is determined whether or not the user is away from work based on the position when the user is away from the office. The total number of key inputs in the work time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result is obtained as work efficiency.

  In this case, the time away from meetings such as meetings and meetings related to work is not included in the work time. For this reason, if a meeting or a meeting is prolonged, the work time required to obtain work efficiency is reduced. Therefore, even if the total number of key inputs per day is reduced, it is determined that work efficiency has decreased. Not.

  On the other hand, smoking that is not related to work or leaving time due to personal reasons is not excluded from the work time, so if there are many leaving times due to smoking or personal reasons, the working time when seeking work efficiency is reduced Therefore, when the total number of key inputs per day decreases, it is determined that work efficiency has decreased.

  As a result, by operating the keyboard on the information processing device and inputting information, it is possible to accurately grasp the work efficiency standard (estimated value) of the employee (user) who performs the job, and Evaluation and management can be performed more accurately.

(9) In the invention of the management program according to claim 9, when managing a user who performs an operation using the information processing apparatus, the location of the user, the away time of the user, and the user The key input operation status of the information processing device is monitored, and it is determined whether or not the user is away from work based on the position or schedule data when the user is away from the desk. The work time excluding the time is obtained, the total number of key inputs in the work time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result is obtained as work efficiency.

  In this case, the time away from meetings such as meetings and meetings related to work is not included in the work time. For this reason, if a meeting or a meeting is prolonged, the work time required to obtain work efficiency is reduced. Therefore, even if the total number of key inputs per day is reduced, it is determined that work efficiency has decreased. Not.

  On the other hand, smoking that is not related to work or leaving time due to personal reasons is not excluded from the work time, so if there are many leaving times due to smoking or personal reasons, the working time when seeking work efficiency is reduced Therefore, when the total number of key inputs per day decreases, it is determined that work efficiency has decreased.

  As a result, by operating the keyboard on the information processing device and inputting information, it is possible to accurately grasp the work efficiency standard (estimated value) of the employee (user) who performs the job, and Evaluation and management can be performed more accurately.

  (A) By executing the estimation of work efficiency for each application program or for each open file, the type of occupation that performs work by operating the keyboard and inputting information to the information processing device It is possible to accurately grasp a guideline (estimated value) of the work efficiency of an employee (user) and more accurately evaluate and manage each employee.

  (B) Further, by inputting the work efficiency of one day or a predetermined number of days from each work efficiency estimated for each application program or each file, the information processing apparatus is operated to input information by operating the keyboard. This makes it possible to accurately grasp the standard (estimated value) of the work efficiency of employees (users) of the occupations performing the business, and to more accurately evaluate and manage each employee.

  (C) Further, the management means refers to the deletion operation, the number of transmitted / received mails, the web browsing time, and the away time included in the key input operation, and estimates the cause when the work efficiency is reduced. In addition, each employee can be more accurately evaluated and managed.

  (D) In each of the above inventions, a biometric data value relating to the physical condition of the user during work using the information processing apparatus is detected, and the management means refers to the cause when work efficiency is reduced. In addition, each employee can be evaluated and managed more accurately by evaluating the user based on the work efficiency estimated by the estimating means and the biometric data value detected by the detecting means. become.

  (10) In the above (1) to (9), the operation of the backspace key and / or the delete key is monitored as the information input status (operation status) by the keyboard operation, and a predetermined value is determined based on the monitoring result. Calculates the operation frequency of backspace key and / or delete key per time (unit time / working time) or per predetermined information input amount (business processing unit / predetermined number of input characters / predetermined number of key operations) or per file By estimating the work efficiency based on the frequency, managers and others can estimate the work efficiency of employees (users) who perform work by operating the keyboard on the information processing device and inputting information. It is possible to accurately grasp (estimated value) and more accurately evaluate and manage each employee.

  Similarly, the number of deleted characters is monitored as the information input status (operation status) by the keyboard operation, and based on the monitoring result, per predetermined time (unit time / working time) or a predetermined information input amount (business processing unit / By calculating the character deletion frequency for each file (predetermined number of input characters / predetermined number of key operations) and estimating the work efficiency based on the character deletion frequency, an administrator or the like operates the keyboard on the information processing apparatus. By inputting information, it is possible to accurately grasp the estimate (estimated value) of the work efficiency of employees (users) who perform work, and to evaluate and manage each employee more accurately. Become.

  Furthermore, even when the backspace key and / or delete key operation frequency and character deletion frequency are low, there are many spelling errors and typographical errors in the deliverables (for example, input results of programs, business documents, various data, etc.) Cannot be said to have high work efficiency (productivity). Therefore, the document, which is a product obtained as a result of the information input by the user's keyboard operation, is calibrated, and the proofreading result is also used as a result of monitoring the operation status of the information processing apparatus by the user to estimate work efficiency. By taking into account, managers, etc. can accurately estimate the work efficiency (estimated value) of employees (users) who perform work by operating the keyboard on the information processing device and inputting information. It becomes possible to grasp and to evaluate and manage each employee more accurately.

  In this case, the calibration result is notified to the user (or the administrator), and the backspace key and / or the deletion key as described above during the correction operation performed by the user (or the administrator) while referring to the calibration result. By calculating the user's operation frequency and character deletion frequency and estimating the user's own work efficiency, it is possible to reliably grasp and correct typing errors and spelling errors, and to estimate work efficiency more accurately It becomes possible.

  Also, in occupations that perform operations by operating information processing devices, the number of emails sent and received by the information processing devices is regarded as a parameter related to the work efficiency of the work for obtaining the deliverables associated with the operations. be able to. For example, the number of emails sent and received is inevitably large for sales clerks and help desks, but the number of emails is basically small for technical clerks such as programmers. It should be. That is, in the case of the job contents of the latter (such as a technical office work such as a programmer), it is possible to estimate that the work efficiency (productivity) is lower as the number of transmitted / received mails is larger.

  Therefore, by monitoring the number of emails sent and received as the operation status and estimating the work efficiency based on the job contents and the number of emails sent and received, the administrator etc. can be used by employees of occupations who perform tasks by operating information processing devices. It is possible to accurately grasp a guideline (estimated value) of the work efficiency of employees (users) and more accurately evaluate and manage each employee.

  Furthermore, in occupations that perform operations by operating information processing devices, the users must not perform operations unless they are present at the information processing device installation location (desk). So, for example, the higher the percentage of time that users are away from their desks during work hours (seating ratio), the opposite is that users are present at their desks. It is possible to estimate that work efficiency (productivity) is lower as the proportion of time spent (attended ratio) is lower.

  Therefore, as the operation status, the time when the user is away from the position where the information processing apparatus can be operated to the position where the user cannot operate is monitored, and a predetermined time (unit time / unit) is determined based on the absence time. By calculating the absence rate per (working time / working time) and estimating the work efficiency based on the absence rate, managers etc. are employees of occupations who perform work by operating information processing devices. It is possible to accurately grasp the estimate (estimated value) of the work efficiency of employees (users) and more accurately evaluate and manage each employee.

  By detecting a biometric data value related to the physical condition of the user who is working using the information processing apparatus and managing the user based on the biometric data value and the estimated work efficiency, the administrator or the like For example, when the work efficiency is low, the biometric data value is referred to, and if it is recognized that the user's physical condition is poor based on the biometric data value, the cause of the low work efficiency is the poor physical condition. It is possible to judge, and it becomes possible to evaluate and manage each employee more accurately.

Embodiments of the present invention will be described below with reference to the drawings.
[1] First embodiment:
[1-1] Configuration of the first embodiment:
FIG. 1 is a block diagram showing a configuration of a management system (working efficiency estimation device) as a first embodiment.

  As shown in FIG. 1, the management system 1 according to the first embodiment includes a user terminal (information) used by a user 5 via a network [in-house LAN (Local Area Network)] 30 in a company, for example. The processing device 10, the management server 20, the attendance / exit management unit 40, and the user position detection unit 70 are connected to be communicable with each other.

  In addition, use for detecting the relationship between the user 5 and the user terminal 10 and the user 5's away state and the position at the time of leaving the seat (moving position, target position (stopped position: destination)). The relationship with the person position detector 70 (IC tag reader 71, receiver 72) is as shown in FIG.

  Here, in addition to the entrance / exit, the user position detection unit 70 (IC tag reader 71, reception unit 72) can check the position of the user 5 at the time of passage and the passage so that the position of the user 5 at the time of leaving the seat can be confirmed. It is desirable to be placed in various places such as emergency staircases, toilets, smoking rooms, break rooms, cafeteria, conference rooms, hot water supply rooms.

Each user terminal 10 is a personal computer (PC) or the like used by a user who is an employee (employee) in the company, and will be described later by executing a predetermined program (working efficiency estimation program / management program). A processing unit [CPU (Central Processing Unit) 10A] that can function as the means 11 to 13 and a storage means 1 such as a memory or HDD
0B, an operation means 10C such as a keyboard, and a display means 10D such as a display.

  Each user performs a job by operating his / her user terminal 10, and in particular, a job by performing information input by operating an operation means 10C such as a keyboard on the user terminal 10 to input information. (Administrative positions, some technical positions, etc.), more specifically, various window operations, operators, help desks, computer engineers (programmers, system engineers), etc., and the management system 1 (management server 20) of this embodiment ) Manages users of such occupations (white-collar occupations close to blue color; occupations that perform simple data input work and document input work toward the PC).

  The management system 1 according to the present embodiment is configured to cooperate with an attendance management unit 40 that manages attendance / exit of users (employees) as described later with reference to FIGS. 4 and 5 described later. .

In this attendance / exit management unit 40, for example, when a user goes to work or leaves the office, a non-contact IC card or a mobile phone having a function as a non-contact IC card (RFID-containing card, tag, mobile phone, etc.) is an IC card reader. In this case, the user's unique information is read from the non-contact IC card, etc., and the attendance and attendance of the user corresponding to the unique information and its time are managed. The user's attendance / leaving information is notified to the management server 20 of the management system 1 of the present embodiment.

  In addition, the user terminal 10 itself may have the function of the attendance management unit 40 as described above. In this case, the monitoring unit 11 in the user terminal 10 only needs to have the function of the attendance management unit 40. Moreover, the management server 20 itself may have the function of the attendance / exit management unit 40 as described above. In this case, the monitoring means 21 in the management server 20 only needs to have the function of the attendance / exit management unit 40.

  In addition, the user 5 does not hold the contactless IC card or mobile phone over the IC card reader, but a gate having an RFID reading function is provided at the entrance of the employee, and the user passes the gate. The user's attendance management may be performed by reading the user's unique information from the RFID held by the user. In that case, the time when the user first passes the gate is regarded as entering the room (going out of office), and the time when the user passes through the gate at the end (or after entering the room) is considered as leaving (leaving out of office). In this case, as shown in FIGS. 1 and 2, an IC tag reader 71 constituting the user position detecting unit 70 and a receiving unit 72 of a mobile phone radio wave repeater may be arranged near the gate (entrance / exit). Then, the detection output of the IC tag reader 71 or the receiving unit 72 of the mobile phone radio wave repeater may be supplied to the user terminal 10 or the management server 20.

  The user terminal 10 shown in FIG. 1 includes at least a monitoring unit 11, an estimation unit 12, and a communication unit in addition to the CPU 10A, the storage unit 10B, the operation unit 10C, and the display unit 10D as functions necessary for performing the above-described tasks. 13 as a function.

  Here, the monitoring means 11 includes an operation status monitoring means for monitoring the operation status of the operation means 10C of the user terminal 10 by each user, and the absence status (determination of presence / absence, absence of seat) of each user. It functions as an absence monitoring means for monitoring the position of the hour and the measurement of the separation time).

  Here, the IC tag 60 and the mobile phone 61 possessed by the user 5 that is also used in the above-mentioned attendance management unit 40 are used, and the user position detection unit 70 is the IC tag reader 71 and the reception unit 72 of the mobile phone radio wave repeater. By reading and the monitoring means 11 judging the reading result, whether the user 5 is present (FIG. 2 (a)) or the position of the user 5 (FIG. 2 (b) (c)) It is configured to grasp the destination (FIG. 2 (d)). In this case, the monitoring unit 11 functions as a away monitoring unit.

  The operation status monitored by the monitoring unit 11 as the operation status monitoring unit is, for example, in a period in which the key input operation is stably executed in relation to the key input operation status by the user's keyboard operation. The number of reference key inputs per predetermined time, the time during which key input operation work is performed (start time to end time), the total number of key inputs during the work time, and the like.

  Note that, here, when there is an operation of a backspace key or a deletion key (at least one of these keys), the number of deleted characters may be subtracted from the total number of key inputs. desirable.

  When monitoring the number of deleted characters as the operation status, the monitoring unit 11 deletes the user terminal 10 by operating the number of characters input by the user's keyboard operation and the backspace key or the delete key. The number of input characters is counted, and the number of input characters and the number of deleted characters are output as monitoring results. The monitoring procedure will be described later with reference to FIG.

Further, even when a backspace key or a delete key is operated before confirmation during the conversion of kana-kanji, the monitoring means 11 counts the number of characters deleted during the conversion.
When deletion is performed by designating a line or paragraph, the monitoring unit 11 counts the number of deleted characters even if the deletion key is operated once.

  When monitoring the proofreading result of the document obtained as the information input result by the keyboard operation as the operation status, the monitoring unit 11 has a general automatic proofreading function (automatic spell check function) in the user terminal 10. The calibration is performed using the calibration result, and the calibration result is output as a monitoring result. At this time, the automatic proofreading result is notified to the user or the administrator, and the backspace key and the deletion key are operated as described above when the user or the administrator makes corrections to the document while referring to the proofreading result. And the number of deleted characters is counted and output as a monitoring result.

  When monitoring the creation speed and creation time of a product (document) as the operation status, the monitoring unit 11 measures the time from the start of creation of the product (document) to the completion of creation as the creation time, and creates it. The time is output as the monitoring result as it is, or the number of input characters (creation speed) per unit time obtained by dividing the number of characters of the created document by the creation time is output as the monitoring result.

  Further, when monitoring the number of sent / received mails in each user terminal 10 as the operation status, the monitoring unit 11 monitors the operation of the mailer in the user terminal 10 and monitors the number of sent / received mails, more specifically, the number of sent mails addressed outside the company. And the number of received mails from outside the company are counted, and the counted number of mails is output as a monitoring result. The monitoring procedure will be described later with reference to FIG.

  In addition, the monitoring unit 11 monitors the operation of the mailer in the user terminal 10, refers to separately created business partner information, and sends and receives emails related to the work of the company, outside the company, and business partners. It is configured to count the number of non-destination external (not related to business) mails sent and received, and output the counted number of mails as a monitoring result.

  Moreover, when monitoring the web browsing time in each user terminal 10 as the operation status, the monitoring unit 11 monitors the operation of the web browsing program in the user terminal 10, counts the web browsing time, and outputs it as a monitoring result. It is configured. In this case as well, the web browsing time related to the business and the business are not related by the monitoring means 11 comparing the term included in the displayed web screen with the keyword stored in advance in the storage unit or the like. It is desirable that the web browsing time is counted, and the counted web browsing time is output as a monitoring result.

  Further, when the user's away time is monitored as the operation status, for example, an information processing apparatus having a PC security function using an IC card is used as the user terminal 10. When such a user terminal 10 is used, when the user uses the user terminal 10, it is necessary to perform user authentication using an IC card. The IC card is always set in the attached IC card reader. Using this, the monitoring means 11 determines whether the user is away from a position where the user terminal 10 cannot be operated or not depending on whether an IC card is set in the IC card reader. (Seated or unattended) is determined, and the absence time is measured by a timer (not shown), and the measured absence time is output as a monitoring result. The monitoring procedure will be described later with reference to FIG.

  Also, when the absence time is monitored as the operation status, the schedule program in the management server 20 or the user terminal 10 is referred to, whether the user is away from a predetermined destination such as a meeting or a business trip, or is registered in the schedule It is configured to check the destination at the time of leaving, such as an unattended seat or an unclear destination, and output as a monitoring result. Even if it is not registered in the schedule program, a schedule relating to work-related absences may be registered after the approval by the supervisor.

  Also, the IC tag 60 and the mobile phone 61 possessed by the user 5 are read by the user position detection unit 70 with the IC tag reader 71 and the reception unit 72 of the mobile phone radio wave repeater, and the reading result is monitored by the monitoring means 11 and the monitoring unit. The means 21 determines the presence (FIG. 2 (a)), the moving position (FIG. 2 (b) (c)), and the target position (stopped position: destination) (FIG. 2 (d)). It is configured as follows.

  The attendance / leaving management is managed by the attendance / exit management unit 40, and the time excluding a predetermined break time is the working time in the time zone from attendance to departure. In addition, a time obtained by excluding the away time from the working time, that is, a seated time is a working time. However, in this embodiment, since it is necessary to obtain work efficiency, the time obtained by subtracting the absence time related to the work from the work time is defined as the work time. By doing in this way, it is counted as work time when leaving for private use without being related to work, and the work efficiency decreases if the number of private leave increases. Note that the absence time related to work means a position detected by the user position detection unit 70 or a separation time that is known as work related by a schedule registered in the schedule program. In addition, as the absence time related to the work, the absence detected from the position detected by the user position detection unit 70 or the registered schedule and the unknown departure are subtracted from the total absence time. It may be a time away.

Therefore, the above can be summarized by the following formula.
・ Working hours = Opening time to closing time-Specified break time;
・ Attendance time = working time-leaving time;
・ Working time = Working time−Seating time related to work;
・ Seating time related to work = Seating time that can be recognized as work related by location or schedule;
・ Seating time related to work = total leaving time-private or unknown leaving time;
The IC card as described above is usually carried by a user and is used for management of attendance and attendance and authentication when opening and closing the door in the company. Inevitably, the user must Since the IC card is removed from the IC card reader, it is possible to measure the away time extremely accurately by the method as described above.

In addition to the method using the IC card as described above, the following method is used to determine whether the user is away from the position where the user terminal 10 can be operated to the position where the user terminal 10 cannot be operated. There is also. For example, an RFID reader is provided in the company or at the user's desk (or in the vicinity thereof), the user's specific information is read from the RFID held by the user using the RFID reader, and the user's location ( Whether the user is away or not), or by using GPS (Global Positioning System) to detect the location of the mobile phone, etc. Whether the user is sitting in front of the PC, and whether the user is away by this optical sensor or the like. It is possible to determine whether or not the user is away from the desk depending on whether or not the keyboard or mouse is operated in the case of the occupation (data input etc.) that operates the keyboard or mouse almost always. You may determine whether . Further, this RFID or GPS may be used to check the destination when leaving the seat and output as a monitoring result.

  The estimation unit 12 receives the monitoring result from the monitoring unit 11 and performs a work efficiency estimation process in each user terminal 10. This estimation means may be configured to include at least one of the estimation means 12 on the user terminal 10 side or the estimation means 22 on the server 20 side described later.

  The communication means 13 is realized by a communication function provided in the user terminal 10 in advance, and communicates not only with other user terminals 10 and the management server 20 in the company but also with the outside (data transmission / reception) via the LAN 30. ), Including a mailer function. In addition, the communication unit 13 of the present embodiment also has a function of transmitting (notifying) the monitoring result obtained by the monitoring unit 11 or the estimation result estimated by the estimation unit 12 to the management server 20 via the LAN 30. .

  As described above, the management server 20 is connected to each user terminal 10 through the LAN 30 so as to be able to communicate with each other. The management server 20 estimates the work efficiency of the work using each user terminal 10 and evaluates the user. The CPU 20A (monitoring means 21, estimation means 22, communication means 23, management means 24) as a processing unit that manages the evaluation results and executes a predetermined program (working efficiency estimation program / management program) memory or HDD The storage means 20B etc. are comprised. Moreover, it comprises an operation means 20C such as a keyboard and a display means 20D such as a display as necessary.

  Here, the function as these means 21 to 24 is a predetermined program (working efficiency estimation program) preinstalled in a storage unit (not shown) by a processing unit (CPU; not shown) constituting the management server 20. / Management program).

  The monitoring means 21 refers to the result obtained by the user position detection unit 70 reading the IC tag 60 or the mobile phone 61 held by the user 5 with the IC tag reader 71 or the reception unit 72 of the mobile phone radio wave repeater. It is configured to grasp whether the user 5 is present (FIG. 2 (a)), or the position of the user 5 (FIG. 2 (b) (c)) and the destination (FIG. 2 (d)). ing. In this case, the monitoring means 21 functions as a away monitoring means. Further, the monitoring unit 21 may monitor the operation status on the user terminal 10 in cooperation with the monitoring unit 11.

  The estimation unit 22 is based on the operation status of each user terminal 10 received by the communication unit 23 (the monitoring result by the monitoring unit 11 notified from each user terminal 10) or the monitoring result by the monitoring unit 21. Thus, the work efficiency of each user using the user terminal 10 is estimated, and the estimation result is notified to the management means 24.

  The communication means 23 is realized by a communication function provided in advance in the management server 20, and is connected not only to each user terminal 10 but also to the outside, such as the attendance management unit 40 and the user position detection unit 70 via the LAN 30. It enables communication (data transmission / reception). In addition, the communication unit 23 according to the present embodiment transmits (notifies) the monitoring result by the monitoring unit 11 transmitted from each user terminal 10, the position of the user detected by the user position detection unit 70, and the way of traveling. It also functions to receive data and the like via the LAN 30.

Hereinafter, a method for estimating work efficiency by the estimation unit 12 or the estimation unit 22 will be described for each type of operation situation and absence situation monitored by the monitoring unit 11 and the monitoring unit 21.
[1-1-1] When the key input work itself is monitored as the operation status:
In a job category in which the user terminal 10 is operated by operating the operation means 10C such as a keyboard to input information, the deliverable obtained by the job is, for example, an input result of a program, a business document, various data, or the like. It is.

  The work efficiency (productivity) for the work for obtaining such a product can be estimated by estimating from the information input situation by keyboard operation. If the key input operation itself is slow at that time, it can be estimated that the work efficiency (productivity) is low.

  Therefore, the monitoring means 11 performs, for example, the time during which the key input operation is performed (start time to end time) in relation to the key input operation status by the user's keyboard operation, and the total keys in the operation time. Monitor the number of inputs. Further, the number of reference key inputs per predetermined time during a period in which the key input operation is stably executed is also monitored. FIG. 3 is a graph showing time on the horizontal axis and the number of key inputs per unit time on the vertical axis.

  In this case, in FIG. 3A, the portions V1, V2, and V3 surrounded by a broken line correspond to the number of reference key inputs per predetermined time during a period in which the key input operation is stably executed. When there are a plurality of periods during which key input operations are executed stably, such as V1 to V3, the one with the larger number of inputs is selected. That is, here, V1 is selected as the reference key input number.

Further, as shown in FIG. 3B, the reference key input number Vave may be obtained by averaging within a range surrounded by an alternate long and short dash line excluding the vicinity of the maximum and the minimum of the key input operation.
In this case, the work efficiency estimation value is obtained by detecting the number of key inputs per predetermined time during a period in which the key input operation is stably executed as the “reference key input number” based on the monitoring result by the monitoring unit. The total key input number in the work time is divided by the work time and the reference key input number is compared. Alternatively, it is obtained by comparing the total number of key inputs in the work time with a value obtained by multiplying the reference key input number by the work time.

It should be noted that the period during which the key input operation is interrupted in FIG.
.About.Tf) is subtracted from the working time Tall so as not to be included in the working time.
That is, since the number of reference key inputs is considered to be a state in which each person's ability has been demonstrated, if the result of dividing the total number of key inputs in the work time by the work time is close to the reference key input number, It can be judged that the work efficiency is good. If the result of dividing the total number of key inputs in the work time by the work time is a value lower than the reference key input number, it can be determined that the work efficiency is poor. Alternatively, if the total number of key inputs in the work time is smaller than the value obtained by multiplying the reference key input number by the work time, it can be determined that the work efficiency is poor.

  That is, a result obtained by dividing the total number of key inputs in the work time by the work time is compared with the reference key input number, and the result is output as an estimated work efficiency value. Alternatively, a result obtained by comparing the total number of key inputs in the work time with a value obtained by multiplying the reference key input number by the work time is output as a work efficiency estimated value.

  In addition, by assessing in this way, it is possible to grasp the ability of the user as the number of standard key inputs, and whether or not each person's ability is effectively utilized within the working time, that is, omission of work. It is possible to accurately evaluate and manage whether or not there is any occurrence (no reduction in work efficiency).

  In addition, even if each of the users is doing different jobs, and even when the same person does various jobs depending on the day, there is no omission in work (work efficiency has not been reduced) ) Can be accurately evaluated and managed.

Also, when working differently, using different application programs, or opening different files, the work efficiency is estimated in a fair state within the working time by obtaining the number of reference keystrokes for each and estimating the work efficiency. It is possible to accurately evaluate and manage whether or not each person's ability is effectively utilized, that is, whether or not work has been omitted (work efficiency has not deteriorated).

  As a reference key input number, instead of adopting the key input number per predetermined time detected during a period when the key input operation is stably executed based on the monitoring result by the monitoring unit as the reference key input number, A reference key input number determined in advance for each user based on the job grade of each person may be adopted. In this case, by using a grade corresponding to each user's salary or the like as a reference, it is possible to ascertain whether the user is working according to the salary.

[1-1-2] When the number of operations of the backspace key and / or the delete key is monitored as the operation status:
In a job category in which the user terminal 10 is operated by operating the operation means 10C such as a keyboard to input information, the deliverable obtained by the job is, for example, an input result of a program, a business document, various data, or the like. It is. The work efficiency (productivity) for the work for obtaining such a product can be estimated by estimating from the information input situation by keyboard operation. If there are many typographical errors during the work, it can be estimated that the work efficiency (productivity) is low. For example, a typo in information input by keyboard operation can be detected by operating the backspace key or delete key after the user operates the character input key or character conversion key, and operating the backspace key or delete key. It can be detected as an operation to cancel the operation result or characters after character conversion. Therefore, in this case, the estimation unit 22 determines the amount of information input per predetermined time (unit time / working time) or a predetermined amount of information based on the number of operations of the backspace key / deletion key obtained by the monitoring unit 11 as described above. Calculate the operation frequency of the backspace key and delete key (at least one of these keys) per processing unit / predetermined number of input characters / predetermined number of key operations) or for each file. Estimate efficiency low. At this time, the operation frequency of the backspace key and the delete key is determined by the time until the user leaves the office after leaving work (information obtained by the attendance management unit 40) or when the user activates his / her user terminal 10 May be obtained by dividing the number of backspace key / deletion key operation times during the period by the time from the start to the turn-off, or the backspace key during the period by the number of operation of the character input key monitored by the monitoring unit It may be obtained by dividing the number of times of / delete key operations. Further, the backspace key / deletion key operation frequency and the work efficiency as the estimation result may be associated steplessly or may be associated in a plurality of steps. In the case of the stepless association, the work efficiency estimated value is calculated as a value that is inversely proportional to the backspace key / delete key operation frequency value, for example. Further, when the correspondence is made in a plurality of stages, for example, in the 5-stage evaluation, when the backspace key / deletion key operation frequency is the lowest region, that is, when the work efficiency is the highest, the evaluation value “5” is given. When the operation frequency is the highest region, that is, when the work efficiency is the lowest, the evaluation value “1” is output as the work efficiency estimated value.

  The work efficiency is obtained by the number of key inputs referring to the above-described reference key input number, and the number of operations of the backspace key and / or the delete key is used as a candidate as to whether or not the work efficiency is reduced. You may make it estimate.

[1-1-3] When the number of deleted characters is monitored as the operation status:
As described above in item [1-1-2], if there are many typographical errors in an occupation that performs operations by operating the operation means 10C such as a keyboard on the user terminal 10 to input information, It can be estimated that the efficiency (productivity) is low. For example, a typo in information input by keyboard operation can be detected as a character deletion operation after character input. Therefore, in this case, the estimation means 22 determines the predetermined information input amount (business processing unit) per predetermined time (unit time / working time) based on the number of characters deleted after the character input obtained by the monitoring means 11 as described above. (Predetermined number of input characters / predetermined number of key operations) or the character deletion frequency for each file is calculated, and the higher the character deletion frequency, the lower the work efficiency. At this time, the character deletion frequency is the time from when the user goes to work until he leaves the office (information obtained by the attendance management unit 40) or the time from when the user starts his user terminal 10 until the user turns off. Thus, it may be obtained by dividing the number of deleted characters in that period, or by dividing the number of deleted characters in that period by the number of operations of the character input key monitored by the monitoring means 11. Further, the character deletion frequency and the work efficiency as the estimation result may be associated in a stepless manner or in a plurality of steps. When associating steplessly, the work efficiency estimation value is calculated as a value that is inversely proportional to the character deletion frequency value, for example. In addition, in the case of association in a plurality of stages, for example, in a five-stage evaluation, if the character deletion frequency is the lowest area, that is, if the work efficiency is the highest, the evaluation value “5” is set. When the work efficiency is the lowest, the evaluation value “1” is output as the work efficiency estimated value.

  The work efficiency may be obtained by the number of key inputs referring to the above-described reference key input number, and the cause may be estimated by using the number of deleted characters as a candidate as to whether or not the cause is a decrease in work efficiency.

[1-1-4] When the creation speed or creation time of a product (document) is monitored as the operation status:
In a job category in which work is performed by operating the operation means 10C such as a keyboard on the user terminal 10 and inputting information, if the creation of a product (document) is slow, work efficiency (productivity) is It can be estimated to be low. Therefore, in this case, the estimation means 22 estimates the work efficiency lower as the creation time or creation speed obtained by the monitoring means 11 as described above is slower. The creation speed and creation time and the work efficiency as the estimation result may be associated in a stepless manner or in a plurality of steps. When associating in a stepless manner, the work efficiency estimation value is calculated as, for example, a value inversely proportional to the creation time or a value proportional to the creation speed. Further, when the correspondence is made in a plurality of stages, for example, in the five-stage evaluation, when the creation time is the shortest (the fastest creation speed), that is, when the work efficiency is the highest, the evaluation value “5” is set. When it is a long area (area where the creation speed is the slowest), that is, when the work efficiency is the lowest, the evaluation value “1” is output as the work efficiency estimated value.

  It should be noted that the work efficiency is obtained by the number of key inputs referring to the above-described reference key input number, and the cause is estimated by using the creation speed and the creation time as candidates for whether or not the cause is a decrease in work efficiency. Also good.

[1-1-5] When the proofreading result of the document obtained as the information input result by the keyboard operation is monitored as the operation status:
In this embodiment, this monitoring is performed to supplement the estimation methods in the items [1-1-2] to [1-1-4] described above. In other words, even if the backspace key / deletion key operation frequency or character deletion frequency is low, or the creation speed or creation time is fast, misspellings in the deliverables (for example, programs, business documents, input results of various data, etc.) And when there are many typographical errors, it cannot be said that work efficiency (productivity) is high. Therefore, in this case, the estimation unit 22 adds the calibration result obtained by the monitoring unit 11 as described above to the estimation of work efficiency. For example, the work efficiency estimated value obtained by the estimation method of the above items [1-1-2] to [1-1-4] is changed according to the number of spelling errors and typographical errors obtained as a calibration result. Even if the work efficiency estimated value (evaluation value) obtained by the estimation method of the above items [1-1-2] to [1-1-4] is “5”, the number of spelling errors and typographical errors is a predetermined threshold value. If the value exceeds the value, the value corresponding to the size of the number is subtracted from the evaluation value. For example, when the first threshold value is exceeded, “1” is subtracted from the evaluation value and the rating “5” is changed to “4”, and when the second threshold value larger than the first threshold value is exceeded, “ “2” appears from the evaluation value and “5” is changed to “3”. Instead of subtracting the predetermined value “1” or “2”, the evaluation value may be changed by multiplying by a predetermined coefficient “0.9” or “0.8”. Also,
Instead of changing the work efficiency estimated value (evaluation value) according to the calibration result as described above, the automatic calibration result is notified to the user or the administrator, and the user or the administrator refers to the calibration result. When the document is corrected, the monitoring means 11 counts the number of backspace key / deletion key operations and the number of deleted characters, and the work efficiency is estimated by the estimation methods of the above items [1-1-2] and [1-1-3]. An estimated value may be calculated.

  It should be noted that the work efficiency may be obtained by the number of key inputs referring to the above-described reference key input number, and the cause may be estimated by using this configuration result as a candidate as to whether or not the cause is a decrease in work efficiency.

[1-1-6] When the number of transmitted / received mails in each user terminal 10 is monitored as the operation status:
In a job category that performs a job by operating the user terminal 10, the number of emails sent and received at the user terminal 10 is regarded as a parameter related to the work efficiency of the work for obtaining a product associated with the job. be able to. For example, the number of emails sent and received is inevitably large for sales clerks and help desks, but the number of emails is basically small for technical clerks such as programmers. It should be. In other words, if the job content is the latter (such as a technical office work such as a programmer), it can be estimated that the greater the number of emails sent and received, the lower the work efficiency (productivity). Therefore, in this case, the estimating means 22 determines the number of transmitted / received mails obtained by the monitoring means 11 as described above (for example, the result counted in the time from when the user goes to work until he leaves the office, or within a predetermined unit time) The work efficiency of the work using the user terminal 10 by the user is estimated based on the counted result) and the job contents of the user. More specifically, for users of occupations where the number of emails sent and received should increase as the job content, either stop using the number of emails sent or received as a parameter for estimating work efficiency, or The smaller the number, the less likely the job is being performed, so the lower the number of emails sent and received, the lower the work efficiency. At this time, the number of transmitted / received mails and the work efficiency as the estimation result may be associated steplessly or may be associated in a plurality of steps. In the case of association in a stepless manner, the work efficiency estimation value is calculated as a value proportional to the number of transmitted / received mails, for example. In addition, in the case of correspondence in a plurality of stages, for example, in a five-stage evaluation, when the number of transmitted / received mails is the lowest, that is, when the work efficiency is the lowest, the evaluation value “1” is set. When the work efficiency is the highest, the evaluation value “5” is output as the work efficiency estimated value.

  On the other hand, users with occupations who do not frequently send and receive emails as job descriptions, do not perform their duties as the number of emails sent and received (especially the number of emails sent outside the company and the number of emails received from outside the company) increases. Therefore, the greater the number of emails sent and received, the lower the work efficiency. Also at this time, the number of transmitted / received mails and the work efficiency as the estimation result may be associated in a stepless manner or in a plurality of steps. In the case of association in a stepless manner, the work efficiency estimation value is calculated as a value that is inversely proportional to, for example, the number of emails sent and received. Also, in the case of correspondence in a plurality of stages, for example, in a five-stage evaluation, the evaluation value “1” is obtained when the number of sent / received mails is the largest, that is, the work efficiency is the smallest, and the evaluation value “1” is designated. When the work efficiency is the highest, the evaluation value “5” is output as the work efficiency estimated value.

  In addition, referring to separately created business partner information, the number of emails sent and received related to the business of the company, outside the company, and business partners, the number of emails sent and received outside the business partner (not related to business) Are counted, a low work efficiency estimation value is output when the ratio of the number of mail transmissions or receptions not related to business is large.

It should be noted that the work efficiency is obtained by the number of key inputs with reference to the above-mentioned reference key input number, and the total number of received mails is used as a candidate as to whether or not it is a cause of the reduction in work efficiency, so that the cause is estimated. good.

[1-1-6 ′] When the web browsing time in each user terminal 10 is monitored as the operation status:
In a job type that performs a job by operating the user terminal 10, the web browsing time on the user terminal 10 is regarded as a parameter related to the work efficiency of the work for obtaining a product associated with the job. be able to. For example, if you are a sales office clerk or help desk, the web browsing time will inevitably increase. However, if you are a technical office worker such as a programmer, the web browsing time should basically be short. is there. In other words, if the job content is the latter (such as a technical office work such as a programmer), it can be estimated that the work efficiency (productivity) is lower as the web browsing time is longer. Therefore, in this case, the estimation unit 22 determines whether the web browsing time obtained by the monitoring unit 11 as described above (for example, the result counted in the time from when the user goes to work until he leaves the office, or within a predetermined unit time) The work efficiency of the work using the user terminal 10 by the user is estimated based on the counted result) and the job contents of the user. At this time, the web browsing time and the work efficiency as the estimation result may be associated steplessly or may be associated in a plurality of steps. When associating steplessly, the work efficiency estimation value is calculated as a value proportional to the web browsing time, for example. In addition, in the case of association in a plurality of stages, for example, in the five-stage evaluation, when the web browsing time is the lowest area, that is, when the work efficiency is the lowest, the evaluation value “1” is set. When the work efficiency is the highest, the evaluation value “5” is output as the work efficiency estimated value. On the other hand, for users of occupations who do not frequently browse the web as the job contents, it is considered that the job is not performed as the web browsing time increases, so the work efficiency is estimated to be lower as the web browsing time increases. Also at this time, the web browsing time and the work efficiency as the estimation result may be associated in a stepless manner or in a plurality of steps. When associating steplessly, the work efficiency estimation value is calculated as a value that is inversely proportional to the web browsing time, for example. In addition, in the case of association in a plurality of stages, for example, in the 5-stage evaluation, when the web browsing time is the most area, that is, when the work efficiency is the least, the evaluation value “1” is obtained. When the work efficiency is the highest, the evaluation value “5” is output as the work efficiency estimated value.

  In addition, the web browsing time related to business and the web browsing time not related to business are counted by comparing the terms included in the displayed web screen with the keywords stored in advance in the storage unit. If the ratio of web browsing time not related to business is large, a low work efficiency estimate is output.

  The work efficiency may be obtained by the number of key inputs referring to the above-described reference key input number, and the web browsing time may be used as a candidate as to whether or not the cause is a decrease in work efficiency to estimate the cause. .

[1-1-7] When the user's away time is monitored as the operation status:
In occupations in which work is performed by operating the user terminal 10, the user is not performing work unless at least the user is present at the installation location (desk) of the user terminal 10. So, for example, the higher the percentage of time that users are away from their desks during work hours (seating ratio), the opposite is that users are present at their desks. It is possible to estimate that work efficiency (productivity) is lower as the proportion of time spent (attended ratio) is lower. Therefore, in this case, the estimation means 22 calculates the absence rate per predetermined time (unit time / working time / business hours) based on the absence time obtained by the monitoring means 11 as described above, The higher the seating rate, the lower the work efficiency. In other words, the absence rate is the time from when a user goes to work until he leaves the office (obtained by the attendance management unit 40) or the time from when the user activates his / her user terminal 10 until it is turned off. It can be obtained by dividing the absence time. Further, the absence rate and the work efficiency as the estimation result may be associated in a stepless manner or in a plurality of steps. When associating steplessly, the work efficiency estimated value is calculated as a value that is inversely proportional to the away rate, for example. Further, when the correspondence is made in a plurality of stages, for example, in the five-stage evaluation, the evaluation value “5” is obtained when the separation rate is the lowest, that is, when the work efficiency is the highest, and the evaluation value “5” is obtained. When the work efficiency is the lowest, the evaluation value “1” is output as the work efficiency estimated value.

  Note that when the absence time is monitored as the operation status, the schedule program in the user terminal 10 is referred to the server, whether the user is away from a predetermined destination such as a meeting or a business trip, or is not registered in the schedule. Check the destination when leaving the seat, such as leaving a seat, where the destination is unknown, and avoid using a seat with a predetermined destination such as a business trip to estimate work efficiency degradation. It is also possible to use an unattended seat to estimate work efficiency reduction.

  In other words, the absence means that it is a time when the business is not performed originally, so that the business can be performed according to the position detected by the user position detection unit 70 or the schedule registered in the schedule program. It is desirable to distinguish between work-related leaving and work-related leaving, and to exclude work-related leaving.

For example, if a meeting or a meeting is registered in the schedule, it can be determined that the person is away from work, and if a private outing is registered in the schedule, it can be determined that the person is away from work.
The user's position can be divided into a moving position and a stop position. Here, a position that has been stopped for a certain time, for example, 30 seconds or more, can be determined as a target position (destination).

  Here, if the user's position is a target position that has been stopped for a certain period of time and the target position is not related to work such as a corridor, emergency staircase, smoking room, toilet, etc. If the target position is near the conference room or the desk of the boss, it can be distinguished from the absence related to work including the moving position.

  The work efficiency may be obtained by the number of key inputs referring to the above-described reference key input number, and the cause may be estimated by using this absence time as a candidate as to whether or not the work efficiency is reduced. .

[1-1-8] When monitoring the access time to the external site (number of times written to the Internet bulletin board, amount of written data, number of times uploaded to the external site, amount of data, etc.) as the operation status:
For occupations that perform operations by operating the user terminal 10, access to external sites is basically the job content, unless the occupation requires access to an external site and information search. For example, it is possible to estimate that the work efficiency (productivity) is lower as the access time from the user terminal 10 to the external site is larger during business hours. Therefore, in this case, the estimation means 22 estimates the work efficiency lower as the access time obtained by the monitoring means 11 as described above increases. Also at this time, the access time and the work efficiency as the estimation result may be associated steplessly or may be associated in a plurality of steps. In the case of association in a stepless manner, the work efficiency estimated value is calculated as a value that is inversely proportional to the access time, for example. In addition, in the case of association in a plurality of stages, for example, in the 5-stage evaluation, when the access time is the smallest area, that is, when the work efficiency is the highest, the evaluation value “5” is obtained. When the work efficiency is the lowest, the evaluation value “1” is output as the work efficiency estimated value.

  By comparing terms included in the written content, data content, data title, etc. with keywords stored in advance in the storage unit, etc., the external site access time related to business and external When the site access time is counted, a low work efficiency estimate is output when the ratio of external site access time not related to business is large.

  It should be noted that the work efficiency is obtained by the number of key inputs referring to the above-mentioned reference key input number, and the cause is estimated by using the access time to this external site as a candidate for whether or not the cause is a decrease in work efficiency. May be.

[1-1-9] When two or more types of operation status are monitored:
The estimated work efficiency obtained in each of the above items [1-1-1] to [1-1-8] may be added, or the number of key inputs and the back obtained as a monitoring result by the monitoring means. Function that correlates the work efficiency estimate with the number of space key / delete key operations, number of deleted characters, creation time (creation speed), proofreading result, number of sent / received emails, web browsing time, away time, access time, etc. Alternatively, a table is created in advance, and the work efficiency estimated value is calculated using the function or table.

The management unit 24 evaluates and manages users based on the work efficiency estimated by the estimation unit 22 as described above.
In addition, when the work efficiency is estimated as described above, the management means 24 causes any of the above [1-1-2] to [1-1-8] to cause a decrease in work efficiency. It is also possible to estimate the cause.

  In addition, the management unit 24 can detect a biometric data value related to the physical condition of the user, and manage the user based on the biometric data value, the estimated work efficiency, and the cause of the work efficiency decrease. . For example, the administrator or the like refers to the biometric data value when the work efficiency is low, and if it is recognized that the user's physical condition is bad based on the biometric data value, the cause of the low work efficiency is the physical condition. It is possible to judge that it is defective, and it becomes possible to more accurately evaluate and manage each employee.

  In addition, the management means 24 accumulates and saves the work efficiency (estimated value) obtained by the estimation means 22 for each user every predetermined time or for one day of work time, and is weekly or monthly or yearly. To evaluate the user's work efficiency, reflect it in the user's assessment, notify the user of the work efficiency, and notify the user of an instruction to improve the work efficiency when the work efficiency is low. To do.

  In the management system 1 shown in FIG. 1, the estimation unit 22 is provided in the management server 20, whereas the function as the estimation unit 22 is provided in each user terminal 10 as a terminal-side estimation unit. The configuration omitted in the management server 20 may be used.

  That is, in each user terminal 10, the terminal side estimation means uses the method [1-1-1] to [1-1-9] described above based on the monitoring result by the monitoring means 11. The work efficiency of the user using the user terminal 10 is estimated, and the estimation result is notified to the management server 20 (management means 24) via the communication means 13 and the LAN 30. In this case, the work efficiency estimation apparatus of the present embodiment is configured by the monitoring unit 11 and the terminal side estimation unit.

[1-1-10] When monitoring the operation status (key input work) with the absence time:
In a job category in which the user terminal 10 is operated by operating the operation means 10C such as a keyboard to input information, the deliverable obtained by the job is, for example, an input result of a program, a business document, various data, or the like. It is.

  The work efficiency (productivity) for the work for obtaining such a product can be estimated by estimating from the information input situation by keyboard operation. If the key input operation itself is slow at that time, it can be estimated that the work efficiency (productivity) is low.

  Therefore, the monitoring means 11 performs, for example, the time during which the key input operation is performed (start time to end time) in relation to the key input operation status by the user's keyboard operation, and the total keys in the operation time. Monitor the number of inputs. Further, the number of reference key inputs shown in FIG. 3 (a) or FIG. 3 (b) is also obtained.

  In this case, the work efficiency estimation value is obtained by comparing the result of dividing the total key input number in the work time by the work time with the reference key input number. Alternatively, it is obtained by comparing the total number of key inputs in the work time with a value obtained by multiplying the reference key input number by the work time.

Here,
・ Estimated work efficiency = (Total number of keystrokes during working hours) / ((Working time) · (Number of standard keystrokes))
・ Working time = Working time−Seating time related to work,
It is determined.

  Whether the employee is away from work or not from work is determined by the position detected by the user position detector 70 or the schedule registered in the schedule program, as described below. Can be distinguished from each other.

In FIG. 3, during the period (Ta to Tf) in which the key input operation is interrupted due to the absence, the away time related to the work is subtracted from the working time Tall so as not to be included in the work time. That is, the absence time not related to work is handled so as to be included in the work time in the calculation.

  That is, when the absence time is monitored as the operation status, the schedule program on the server or the user terminal 10 is referred to, and the user is away from a predetermined destination such as a meeting or a business trip, or is not registered in the schedule. Check the destination when leaving the seat, such as leaving a seat, where the destination is unknown, and avoid using a seat with a predetermined destination such as a business trip to estimate work efficiency degradation. It is also possible to use an unattended seat to estimate work efficiency reduction.

  Here, the absence means that it is a time when the business is not performed, so the business is detected by the position detected by the user position detection unit 70 or the schedule registered in the schedule program. It is desirable to discriminate between seats related to business and those not related to business and to exclude business related seats.

For example, if a meeting or a meeting is registered in the schedule, it can be determined that the person is away from work, and if a private outing is registered in the schedule, it can be determined that the person is away from work.
The user's position can be divided into a moving position and a stop position. Here, a position that has been stopped for a certain time, for example, 30 seconds or more, can be determined as a target position (destination).

  Here, if the user's position is a target position that has been stopped for a certain period of time and the target position is not related to work such as a corridor, emergency staircase, smoking room, toilet, etc. If the target position is near the conference room or the desk of the boss, it can be distinguished from the absence related to work including the moving position.

  In this embodiment, moving in a narrow range in a corridor or staircase, moving in a smoking room, moving in a conference room, moving in a toilet, and moving around the desk of a boss / colleague are used in this embodiment. It is desirable to treat it as a target position as well as stop.

  Also, if there are multiple destinations, if all of them are smoking rooms, toilets or rest rooms, it is determined that they are not related to work, including moving locations, and multiple target locations are conference rooms, supervisors, colleagues, etc. If it is in the vicinity of the desk, it can be distinguished from the absence related to work including the moving position.

  In addition, in places where the user's position has stopped for a certain period of time and the target position is not related to work such as a smoking room or canteen, etc., in principle, it will be left unrelated to work. When a meeting or a meeting is actually held at a place, it can also be treated as a work-related absence by schedule registration or prior application or subsequent approval. In this case, it is also possible to treat a part of the time spent in the smoking room or cafeteria as an absence related to work.

  In addition, if there are multiple target positions and includes both positions related to work and positions not related to work, all the time away from the current position, including the moving position, is displayed. What is necessary is just to distribute according to time.

  In addition, if the user moves without stopping and returns to his / her seat, that is, if the target position does not exist, it is considered to be a walk or a trap, so all the leaving times are considered as unrelated to work. I can judge.

  In addition, when the user moves without stopping and returns to his / her seat, that is, when the target position does not exist, it is considered to be a stroll or a trap, so in principle it is considered as a seat that is not related to work, If a meeting is made during such a move, it can also be handled as a work-related absence by schedule registration or prior application or subsequent approval. In this case, it is also possible to treat a part of the moving time as an unattended seat related to work.

  In addition, although the target position is a break room or a smoking room, which is a seat that is not related to work such as a break, it is possible for the user to make a meeting while moving. In this case, the traveling time can be treated as a work-related away seat by schedule registration, prior application, or subsequent approval.

  Further, regarding the above-mentioned absence, if the absence detected by the user position detection unit 70 and the registered schedule are at least partially in the same time zone, false schedule registration is prevented. Therefore, it is desirable to perform a cross check against each other. If they do not match, as a precaution, you may treat the absence as unrelated to work unless there is approval from the supervisor (re-approval if there is already approval).

In addition, it is desirable to predetermine application procedures and approval procedures for advance application and subsequent approval in the above cases.
As a result, even if the total number of key inputs is reduced from the normal time due to leaving the meeting such as a meeting or a meeting, the work time is reduced, so that the work efficiency is not calculated low.

  In other words, since the number of standard key inputs is considered to be a state where each person's ability is demonstrated, the result of dividing the total number of key inputs in the work time by the work time (work time obtained by reducing the time away from work) If the reference key input number is a close value, it can be determined that the work efficiency is good. Further, if the result of dividing the total number of key inputs in the work time by the work time (work time obtained by reducing the time away from work) is lower than the reference key input number, it is determined that the work efficiency is poor. it can. Alternatively, if the total number of key inputs in the work time is smaller than the value obtained by multiplying the reference key input number by the work time, it can be determined that the work efficiency is poor.

  That is, a result obtained by dividing the total number of key inputs in the work time by the work time is compared with the reference key input number, and the result is output as an estimated work efficiency value. Alternatively, a result obtained by comparing the total number of key inputs in the work time with a value obtained by multiplying the reference key input number by the work time is output as a work efficiency estimated value.

  In addition, by assessing in this way, it is possible to grasp the ability of the user as the number of standard key inputs, and whether or not each person's ability is effectively utilized within the working time, that is, omission of work. It is possible to accurately evaluate and manage whether or not there is any occurrence (no reduction in work efficiency). In addition, as described above, the calculation is performed by subtracting the work-related absence time from the work time, so that there is no possibility that the work efficiency is estimated to be low due to the work-related absence.

  Conversely, if there are many leaving seats for private use or smoking, work efficiency is calculated without these hours being excluded from the work time. There will be no unfairness among those who do not leave offices that are not related to work.

  In addition, even if each of the users is doing different jobs, and even when the same person does various jobs depending on the day, there is no omission in work (work efficiency has not been reduced) ) Can be accurately evaluated and managed.

  Also, when working differently, using different application programs, or opening different files, the work efficiency is estimated in a fair state within the working time by obtaining the number of reference keystrokes for each and estimating the work efficiency. It is possible to accurately evaluate and manage whether or not each person's ability is effectively utilized, that is, whether or not work has been omitted (work efficiency has not deteriorated).

  In the above operation, when it is determined from the position that the person is not related to work, the number of times of leaving and the time of leaving are checked for each position at the time of leaving. Then, it is possible to estimate a position where the number of leaving times is large, a position where the number of leaving times is large, and a position where the number of leaving times and the time away are large, as the positions at the time of leaving which can most contribute to the reduction in work efficiency.

  As a result, by operating the keyboard on the information processing device and inputting information, it is possible to accurately grasp the work efficiency standard (estimated value) of the employee (user) who performs the job, and Evaluation and management can be performed more accurately, and it is also possible to grasp the position when the employee is away from work, which can cause a reduction in work efficiency.

  Similarly, in the above operation, when it is determined that at least one of the schedules is not related to work, the number of times of leaving and the time of leaving are checked for each schedule content at the time of leaving. The contents of the schedule with many leaving times, the contents of the schedule with many leaving times, the contents of the schedule with many leaving times and the time to leave, as the contents of the schedule at the time of leaving that can most contribute to the reduction in work efficiency. It is possible to estimate.

  As a result, by operating the keyboard on the information processing device and inputting information, it is possible to accurately grasp the work efficiency standard (estimated value) of the employee (user) who performs the job, and Evaluation and management can be performed more accurately, and it is also possible to grasp the position when the employee is away from work, which can cause a reduction in work efficiency.

  In addition, the user 5 is temporarily instructed to perform another work (separate work or another work) without key input different from the original work with key input (original work or original work) at his / her own seat. In case of a long-term or short-time multiple telephone receptions (separate work) at your own seat, you will not be away from your seat, for example, if you do not leave to perform a simple meeting around the seat of the user 5 However, when performing work or work different from the original, it is desirable not to leave the seat, but in the calculation of work efficiency, it is desirable to treat it as if it is related to work.

  Therefore, in such a case, “the state of not performing a seat but performing an unconventional task” is treated as “the quasi-separation associated with the task” as well as the “seating associated with the task”. Is desirable.

  In this way, if it was originally not treated as "seating related to work", but "state not performing away but performing work different from the original" occurred, It is also possible to deal with work-related absences by registering schedules or applying in advance or after approval.

[1-2] Example of management system operation (1):
Next, a first example of the operation of the management system 1 of the first embodiment will be described according to the flowchart (steps S11 to S16) shown in FIG.

  First, when it is detected from the attendance management unit 40 that a user (employee) has gone to work, or when the user starts his user terminal 10 (YES route in step S11), the user The monitoring means 11 in the terminal 10 starts monitoring the operation status of the user terminal 10 by each user (step S12). At this time, the attendance time or start time is notified to the management server 20 (management means 24) from the attendance / leaving management unit 40 or the user terminal 10, and is recorded / saved in association with the user.

  The monitoring of the operation status by the monitoring unit 11 in step S12 is performed until it is detected from the attendance management unit 40 that the user has left the office, or the user terminal 10 of the user is turned off (power is turned off). (Until YES is determined in step S13). At this time, the leaving time or the off time is notified to the management server 20 (management means 24) from the time and attendance management unit 40 or the user terminal 10, and is recorded and stored in association with the user.

  Thereafter, the monitoring result by the monitoring means 11 is notified from the user terminal 10 to the estimation means 22 or 12 (from the YES route in step S13 to step S14). At this time, in the management system 1 shown in FIG. 1, the monitoring result is notified from the user terminal 10 to the estimation unit 22 in the management server 20 via the communication unit 13, the LAN 30, and the communication unit 23.

  Then, in the estimation means 22 or 12, based on the monitoring result by the monitoring means 11, the user terminal 10 by each user by the method of any of the above items [1-1-1] to [1-1-9]. The work efficiency for the work using is estimated (step S15), and the estimation result is notified to the management means 24 and stored in association with the user (step S16). At this time, in the management system 1 shown in FIG. 1, the estimation result is notified from the estimation means 22 to the management means 24 in the management server 20.

  In the management means 24 notified of the estimation result, the work efficiency estimated by the estimation means 22 or 12 within the working hours of the day (the activation period of the user terminal 10) is accumulated and stored in association with the user. The user's work efficiency is evaluated and managed for each file, weekly, monthly, or yearly.

As described above, in the first example shown in FIG. 4A, the work efficiency within the working time of the day (the activation period of the user terminal 10) is estimated and notified to the management means 24.
An improved example of this operation example (1) is shown in the flowchart (steps S11 to S16) in FIG. Here, in the estimation means 22 or 12, based on the monitoring result by the monitoring means 11, according to the method of the above item [1-1-10], the work time excluding the work-related absence time from the work time, that is, the work The work efficiency for the work using the user terminal 10 by each user is estimated in consideration of the absence time that distinguishes whether or not they are related (step S15 in FIG. 4B).

  As a result, even if the total number of key inputs is reduced from the normal time due to leaving the meeting such as a meeting or a meeting, the work time is reduced, so that the work efficiency is not calculated low. As a result of this evaluation, the ability of the user can be grasped as the number of standard key inputs, and whether or not each person's ability is effectively utilized within the working time, that is, the omission of work occurs. It is possible to accurately evaluate and manage whether it is not done (work efficiency has not been reduced). In addition, as described above, the calculation is performed by subtracting the work-related absence time from the work time, so that there is no possibility that the work efficiency is estimated to be low due to the work-related absence.

[1-3] Example of operation of management system (2):
Next, a second example of the operation of the management system 1 of the first embodiment will be described according to the flowchart (steps S21 to S27) shown in FIG.

  First, when it is detected from the attendance / exit management unit 40 that the user (employee) has gone to work, or when the user starts his user terminal 10 (YES route in step S21), the user The monitoring means 11 in the terminal 10 starts monitoring the operation status of the user terminal 10 by each user (step S22). At this time, the attendance time or start time is notified to the management server 20 (management means 24) from the attendance / leaving management unit 40 or the user terminal 10, and is recorded / saved in association with the user.

When a predetermined time (for example, 1 hour) elapses after the start of the monitoring of the operation status, or when the predetermined information input amount is input when the estimation method of the above item [1-1-2] is adopted (characters) When the input key operation count reaches a predetermined value), the monitoring result within the predetermined time or the monitoring result within the predetermined information input amount (in this case, the backspace key / deletion key operation count) The terminal 10 notifies the estimation means 22 or 12 (from the YES route of step S23 to step S24). At this time, as in the first example, in the management system 1 shown in FIG. 1, the monitoring result is notified from the user terminal 10 to the estimation unit 22 in the management server 20 via the communication unit 13, the LAN 30, and the communication unit 23. Is done.

  Then, in the estimation means 22 or 12, based on the monitoring result by the monitoring means 11, any one of the above-mentioned items [1-1-1] to [1-1-9] is used for each predetermined time or the predetermined information. For each input amount, the work efficiency of each user using the user terminal 10 is estimated (step S25), and the estimation result is notified to the management means 24 and stored in association with the user ( Step S26). At this time as well, in the management system 1 shown in FIG. 1, the estimation result is notified from the estimation means 22 to the management means 24 in the management server 20 as in the first example.

  After the estimation result is stored in the management unit 24, or when the predetermined time has not elapsed / the predetermined information input amount has not yet been reached (NO route in step S23), whether or not the user has retired or the user's It is determined whether or not the user terminal 10 has been turned off (power is cut off) (step S27). If the employee has left / worked off (YES route of step S27), the process returns to step S21, while the employee has not been retired / off (step S27). (NO route of S27), the process returns to step S22. That is, until it is detected from the attendance and departure management unit 40 that the user has left the office or until the user terminal 10 of the user is turned off (power is turned off) (YES in step S27). Steps S22 to S26 are repeatedly executed. At this time, the leaving time or the off time is notified to the management server 20 (management means 24) from the time and attendance management unit 40 or the user terminal 10, and is recorded and stored in association with the user.

  In the management means 24 notified of the estimation result, the work efficiency estimated by the estimation means 22 or 12 for each predetermined time or for each predetermined information input amount within the working hours of the day (the activation period of the user terminal 10). Are accumulated and stored in association with the user, and the work efficiency of the user is evaluated and managed.

As described above, in the second example shown in FIG. 5A, the work efficiency is estimated every predetermined time or every predetermined information input amount and notified to the management unit 24.
It is also possible to evaluate and manage users by obtaining the above work efficiency for each file opened by an application program or for each application program instead of every predetermined time or every predetermined information input amount. .

Further, in the case of a user having a plurality of work places, it is possible to evaluate and manage the users by obtaining the above work efficiency for each work place.
Further, in the case of a user having a plurality of user terminals, it is possible to evaluate and manage users by obtaining the above work efficiency for each user terminal.

  An improved example of this operation example (2) is shown in the flowchart (steps S21 to S27) in FIG. Here, in the estimation means 22 or 12, based on the monitoring result by the monitoring means 11, according to the method of the above item [1-1-10], the work time obtained by excluding the work away time from the work time, that is, the work The work efficiency for the work using the user terminal 10 by each user is estimated in consideration of the absence time that distinguishes whether or not they are related (step S25 in FIG. 5B).

  As a result, even if the total number of key inputs is reduced from the normal time due to leaving the meeting such as a meeting or a meeting, the work time is reduced, so that the work efficiency is not calculated low. As a result of this evaluation, the ability of the user can be grasped as the number of standard key inputs, and whether or not each person's ability is effectively utilized within the working time, that is, the omission of work occurs. It is possible to accurately evaluate and manage whether it is not done (work efficiency has not been reduced). In addition, as described above, the calculation is performed by subtracting the work-related absence time from the work time, so that there is no possibility that the work efficiency is estimated to be low due to the work-related absence.

[1-4] Operation example (1) of monitoring means of management system:
Next, a first example of the operation of the monitoring unit 11 in the first embodiment will be described according to the flowchart shown in FIG. 6 (steps S501 to S507).

That is, in step S12 of FIG. 4 or step S22 of FIG. 5, when the key input operation itself is monitored as the operation status [when the above item [1-1-1] is adopted as the estimation method], the monitoring unit 11 A monitoring operation procedure according to will be described.

  When the monitoring operation is started, first, a counter function [a counter function for counting the number of key operations and a time counter function] provided as a function of the monitoring unit 11 is initialized (step S501). That is, the count value by the counter function is set to 0.

  Thereafter, it is monitored whether or not a key operation is performed on the keyboard of the user terminal 10 (step S502). When the key operation is performed (YES route in step S502), the number of operated keys is recorded. Start (step S503). Correspondingly, recording of the work time from the start time to the end time of the operation is started (step 504). In this case, leave time and break time are excluded. The total number of key inputs during this work time is recorded in the counter (step 505).

Further, during this work, the reference key input number per predetermined time in the portion shown in FIG. 3A, that is, the period in which the key input operation is stably executed is recorded. If there are a plurality of periods during which the key input operation is stably executed, the one with the larger number of inputs is selected and recorded (step 506). Further, as shown in FIG. 3B, the reference key input number Vave may be obtained by averaging within a range surrounded by an alternate long and short dash line excluding the vicinity of the maximum and the minimum of the key input operation. (Step 506).

  The above work is continued until the end of the day is reached (step 507). When it is temporarily terminated due to a break time or the like, the above processing is temporarily terminated and resumed after the rest time to continue recording.

In this way, the result counted by the monitoring means 11 is notified to the estimation means 22 or 12 as a monitoring result, and the estimation means 22 or 12 performs key input as described in detail in the above item [1-1-1]. The result of dividing the total number of key inputs in the working time by the working time per predetermined time (unit time / working time) or per predetermined information input amount (business processing unit / predetermined number of input characters) or per file based on the number record Is compared with the reference key input number and output as a work efficiency estimation value.

  By calculating the work efficiency estimate in this way, it is possible to grasp whether the user's ability is used as the number of standard key inputs, and whether or not it is effectively used within the work time, that is, the work is omitted. It is possible to accurately evaluate and manage whether it is not done (work efficiency has not been reduced).

  In addition, even if each of the users is doing different jobs, and even when the same person does various jobs depending on the day, there is no omission in work (work efficiency has not been reduced) ) Can be accurately evaluated and managed.

[1-5] Example of operation of monitoring means of management system (2):
Next, a second example (backspace key / deletion key operation frequency monitoring operation) of the monitoring unit 11 in the first embodiment will be described according to the flowchart (steps S31 to S36) shown in FIG. That is, in step S12 of FIG. 4 or step S22 of FIG. 5, when the number of operations of the backspace key and the delete key is monitored as the operation status [when the above item [1-1-2] is adopted as the estimation method] , Monitoring means 11
A monitoring operation procedure according to will be described.

When the monitoring operation is started, first, a counter function provided as a function of the monitoring means 11 [counter function for counting the number of operations of the backspace key and the delete key and an operation of a character input key (may include a character conversion key) The counter function for counting the number of times] is initialized (step S31). That is, the count value by the counter function is set to 0.

  Thereafter, it is monitored whether or not a key operation is performed on the keyboard of the user terminal 10 (step S32). When the key operation is performed (YES route in step S32), the operated key is a character input key (English). It is determined whether or not the key is a key for inputting numbers or symbols) or a character conversion key (step S33).

  If the operated key is a character input key or a character conversion key (YES route of step S33), the count value of the number of times of character input key operation by the counter function is incremented by 1 (step S34), and then step Return to S32.

  On the other hand, if the operated key is not a character input key (NO route of step S33), it is determined whether the operated key is a backspace key or a delete key (step S35). If the operated key is not a backspace key (NO route of step S35), the process returns to step S32. If the operated key is the backspace key or the delete key (YES route in step S35), the counter function counts up the backspace key / delete key operation count by 1 (step S35). S35), the process returns to step S32.

The number of character input key operations and the number of backspace key / deletion key operations thus counted by the monitoring unit 11 are notified to the estimation unit 22 or 12 as a monitoring result. As described in detail in [1-2], based on the number of times the backspace key is operated, per predetermined time (unit time / working time) or per predetermined information input amount (business processing unit / predetermined number of input characters) or per file. The backspace key / deletion key operation frequency is calculated, and the higher the backspace key / deletion key operation frequency, the lower the work efficiency.

When the work efficiency is estimated for each file and each application program, the work efficiency for one day or a predetermined number of days may be obtained from the individual work efficiency.
[1-6] Example of operation of monitoring means of management system (3):
Next, a third example (deleted character count monitoring operation) of the operation of the monitoring unit 11 in the first embodiment will be described with reference to the flowchart (steps S41 to S48) shown in FIG. That is, in step S12 of FIG. 4 or step S22 of FIG. 5, when the number of characters deleted after character input (immediately after character input key operation and after character conversion key operation) is monitored as the operation status [ A monitoring operation procedure by the monitoring unit 11 in the case of [1-1-3] is described.

  When the monitoring operation is started, first, a counter function (a counter function for counting the number of input characters and a counter function for counting the number of deleted characters) provided as a function of the monitoring unit 11 is initialized (step S41). That is, the count value by the counter function is set to 0.

  Thereafter, it is monitored whether or not any operation is performed on the user terminal 10 (step S42). If any operation is performed (YES route in step S42), the operation is an operation of the character input key and the character conversion key. It is determined whether or not (step S43).

  When the character input key and the character conversion key are operated (YES route in step S43), it is determined that the character input operation has been performed, and after obtaining the number of characters input in the current operation (step S44) After counting up the count value of the number of input characters by the counter function by the number of input characters this time (step S45), the process returns to step S42.

  On the other hand, if the operation performed on the user terminal 10 is not the operation of the character input key and the character conversion key (NO route in step S43), the operation deletes the input character (character deletion operation; , Backspace key operation, delete key operation, etc.) (step S46). If the operation is not a character deletion operation (NO route of step S46), the process returns to step S42. If the operation is a character deletion operation (YES route of step S46), after obtaining the number of characters deleted by the current operation (step S47), the count value of the number of deleted characters by the counter function is calculated this time. Is counted up by the number of deleted characters (step S48), and the process returns to step S42.

In this way, the number of input characters and the number of deleted characters counted by the monitoring unit 11 are notified to the estimation unit 22 or 12 as a monitoring result, and the estimation unit 22 or 12 described in detail in the above item [1-1-3]. As described above, the character deletion frequency per predetermined time (unit time / working time) or per predetermined information input amount (business processing unit / predetermined input character number) or for each file is calculated based on the number of deleted characters. The higher the value, the lower the work efficiency.

[1-7] Example of operation of monitoring means of management system (4):
Next, a fourth example of the operation of the monitoring unit 11 in the first embodiment (transmission / reception mail number monitoring operation) will be described according to the flowchart (steps S51 to S55) shown in FIG. That is, in step S12 of FIG. 4 or step S22 of FIG. 5, when the number of transmitted / received mails in each user terminal 10 is monitored as the operation status [when the above item [1-1-6] is adopted as the estimation method] The monitoring operation procedure by the monitoring unit 11 will be described.

When the monitoring operation is started, first, a counter function provided as a function of the monitoring unit 11 is initialized (step S51). That is, the count value by the counter function is set to 0.
Thereafter, the mailer in the user terminal 10 is monitored, and it is determined whether or not mail transmission to the outside is performed and whether or not mail is received from the outside (steps S52 and S54), and the mail transmission is performed. Is performed (YES route of step S52), the count value of the number of transmitted mails by the counter function is incremented by 1 (step S53), and the process returns to step S52.

  On the other hand, when a mail is received from outside the company (NO route in step S52 to YES route in step S54), the count value of the number of received mails by the counter function is incremented by 1 (step S55). The process returns to step S52.

In this way, the number of transmitted mails and the number of received mails counted by the monitoring unit 11 are notified to the estimation unit 22 or 12 as monitoring results, and the estimation unit 22 or 12 provides details in the above item [1-1-6]. As described above, based on the number of transmitted / received mails (the total value of the number of transmitted mails and the number of received mails) and the job contents of the user registered in advance, work by the user using the user terminal 10 Estimate the work efficiency about.

[1-8] Example of operation of monitoring means of management system (5):
Next, a fifth example (separation time monitoring operation) of the operation of the monitoring means 11 in the first embodiment will be described according to the flowchart shown in FIG. 9 (steps S61 to S68). That is, in step S12 of FIG. 4 or step S22 of FIG. 5, the monitoring means in the case of monitoring the user's away time [when the above item [1-1-7] is adopted as the estimation method] is monitored. 11 will be described.

When the monitoring operation is started, first, a timer function provided as a function of the monitoring unit 11 is initialized (step S61). That is, the time measured by the timer function is set to zero. Also, the start time of the monitoring operation (attendance time or activation time of the user terminal 10) is recorded (step S62).

  In this case, as described above, the user can operate the user terminal 10 from a position where the user terminal 10 can be operated depending on whether or not the user authentication IC card is set in the IC card reader attached to the user terminal 10, for example. It is determined whether the user is away from the impossible position (step S63).

  When it is determined that the user's authentication IC card is not set in the IC card reader and the user is away (YES route of step S63), the timer function starts timing (step S64). ), The time measured by the timer function is advanced by the time measured unit time (predetermined control period) (step S65). Then, after the predetermined control period has elapsed, it is determined again whether or not the user is away from the seat (step S66), and the time counting by the timer function is continued while the away state is continued. (From the YES route of step S66, step S55).

  When the user returns and sets the IC card for authentication of the user in the IC card reader attached to the user terminal 10 after starting the time measurement by the timer function, the user is not in the away state in step S66. Is determined (NO route), the time measured by the timer function is stopped (step S67), the destination and the leaving time at the time of leaving the seat are recorded (step S67), and the process returns to step S63.

Thus, the time measured by the monitoring means 11, that is, the absence time is notified to the estimating means 22 or 12 as a monitoring result together with the time recorded in step S 62, and the estimating means 22 or 12 As described in detail in 1-1-7], the absence rate per predetermined time (unit time / working hours) is calculated based on the absence time, and the higher the absence rate, the lower the work efficiency is estimated. To do.

  Thus, according to the management system 1 as the first embodiment of the present invention, the operation state of the user terminal 10 by the user is monitored by the monitoring unit 11, and the user by the user is based on the operation state. Since the work efficiency of the work using the terminal 10 is estimated, the work efficiency of the occupation type performing the work can be accurately estimated by operating an information processing apparatus such as a personal computer. Thus, it is possible to grasp the standard (estimated value) of the work efficiency of employees (users) of such occupations, and to accurately and quantitatively evaluate and manage each employee. In addition, managers can quantitatively grasp the work efficiency of the above-mentioned occupations, so it is possible to grasp the tendency of the work situation of the user (employee) by collecting the statistics of the work efficiency or the user (employee) ) Quantitative work efficiency can be used as a reference when judging the job suitability.

  In particular, in an occupation that performs operations by operating the operation means 10C such as a keyboard and inputting information to the information processing apparatus (user terminal 10), as described above, the monitoring means 11 inputs information by keyboard operation. As the situation (operation situation), the efficiency of the key input operation of the day in comparison with the record of the reference key input number and the operation of the backspace key / deletion key are monitored. Based on the predetermined time (unit time / working time) or per predetermined information input amount (business processing unit / predetermined number of input characters / predetermined number of key operations) or for each file, the backspace key / deletion key operation frequency is calculated. By estimating the work efficiency based on the operation frequency, the administrator or the like can use the keyboard or the like for the information processing apparatus (user terminal 10). By operating the operation means 10C and inputting information, it is possible to accurately grasp the standard (estimated value) of the work efficiency of employees (users) who perform duties, and to evaluate and manage each employee more accurately. Can be performed.

  Similarly, the number of characters deleted after character input is monitored by the monitoring means 11 as the information input status (operation status) by keyboard operation, and the estimation means 22 and 12 are based on the monitoring result for a predetermined time (unit time). By calculating the character deletion frequency per unit time / working time) or per predetermined information input amount (business processing unit / predetermined number of input characters / predetermined number of key operations) or for each file, and estimating work efficiency based on the character deletion frequency Administrators, etc., operate the operation means 10C such as a keyboard on the information processing device and input information to accurately determine the standard (estimated value) of work efficiency of employees (users) who perform duties. This makes it possible to evaluate and manage each employee more accurately.

  Furthermore, even if the backspace key / delete key operation frequency and character deletion frequency are low, if there are many spelling errors or typographical errors in the deliverables (eg, programs, business documents, various data input results, etc.) It cannot be said that efficiency (productivity) is high. Therefore, the document, which is a product obtained as an information input result by the user's keyboard operation, is proofread, and the proofreading result is also the result of monitoring the operation status of the information processing apparatus (user terminal 10) by the user. By adding to the estimation of work efficiency, the manager or the like can be used by an employee of a job type who performs operations by operating the information processing apparatus (user terminal 10) by operating the operation means 10C such as a keyboard and inputting information. It is possible to accurately grasp a guideline (estimated value) of the work efficiency of employees (users) and more accurately evaluate and manage each employee.

  In this case, the calibration result is notified to the user (or the administrator), and the backspace key and / or the deletion key as described above during the correction operation performed by the user (or the administrator) while referring to the calibration result. By calculating the user's operation frequency and character deletion frequency and estimating the user's own work efficiency, it is possible to reliably grasp and correct typographical errors and spelling errors, and to improve the work efficiency standard (estimated value). It becomes possible to estimate accurately.

  Further, in a job category that performs business by operating the information processing device (user terminal 10), the number of emails sent and received by the information processing device (user terminal 10) and the access time to an external site (to the Internet bulletin board) The number of times of writing and the amount of data written, the number of times of uploading to external sites, the amount of data, etc.) and the creation speed / creation time of documents (deliverables) As described above, the monitoring unit 11 monitors the number of emails sent / received, the access time to the external site, the creation speed / creation time, and the like, and the estimation units 22 and 12 By estimating work efficiency based on the number of emails sent and received, access time, creation speed / creation time, etc., (User terminal 10) is operated to grasp the work efficiency of employees (users) of occupations who carry out business operations as an accurate guideline (estimated value), and accurately evaluate and manage each employee. It becomes possible.

  Furthermore, in a job category that performs business by operating the information processing apparatus (user terminal 10), at least the user must be present at the installation location (desk) of the information processing apparatus (user terminal 10). In this case, since the user is not performing the job, the monitoring unit 11 moves the information processing apparatus (user terminal 10) from the position where the user can operate to the position where the user cannot operate as described above. The seat leaving time is monitored, and the estimating means 22 and 12 calculate a seat leaving rate per predetermined time (unit time / working time / working time) based on the time away from the seat, and the seat leaving time is calculated. By estimating the work efficiency as the rate is higher, the manager or the like can estimate the work efficiency of the employee (user) of the occupation performing the work by operating the information processing device (user terminal 10) ( Accurate estimate) Te, it is possible to accurately perform the assessment and management of each employee.

In addition, as described in the above item [1-1-9] or the above item [1-1-10],
By monitoring the operation status of two or more types and combining the monitoring results of these operation statuses to estimate the work efficiency, the administrator etc. can perform work by operating the information processing device (user terminal 10) It is possible to more accurately and comprehensively grasp the standard (estimated value) of work efficiency of employees (users) of the type of job to be able to evaluate and manage each employee more accurately and comprehensively. Become.

  Moreover, by providing the estimation means 12 in each user terminal 10, it is not necessary to perform the work efficiency estimation process in each user terminal 10 on the management server 20 side, and the load on the management server 20 can be reduced.

[2] Second embodiment of the present invention:
[2-1] Configuration of the second embodiment of the present invention:
FIG. 10 is a block diagram showing the configuration of a management system (working efficiency estimation device) as a second embodiment of the present invention. As shown in FIG. 10, the management system 1 ′ of the second embodiment is also shown in FIG. The management system 1 ′ according to the second embodiment is configured in the same manner as the management system 1 shown in the figure, but in addition to the configuration of the management system 1, it relates to the physical condition of the user who is working with the user terminal 10. Detection means 50 for detecting the biometric data value is further provided, and the management means 24 manages the user based on the work efficiency estimated by the estimation means 22 and the biometric data value detected by the detection means 50. It is configured.

  Here, the detection means 50 is possessed by the user (employee), and is used to notify the management means 24 of the management server 20 of a biosensor (not shown) and the detection result by this biosensor. Combined with functionality. The notification of the detection result may be performed from the detection unit 50 via the user terminal 10 (communication unit 13), the LAN 30, and the communication unit 23, or may be performed directly from the detection unit 50 to the management server 20.

  The biosensor in the detection means 50 is attached to a part of the user's body (for example, an arm), and the body temperature, blood pressure, heart rate, respiration rate, pulse wave, electrocardiogram, blood as user biometric data values. At least one of medium oxygen saturation concentration, blood oxygen concentration, and muscle tissue oxygen concentration is detected at a predetermined cycle. In this embodiment, body temperature, blood pressure, heart rate, and respiratory rate are detected. . The results detected in a predetermined cycle as described above may be notified to the management server 20 (management means 24) each time they are detected, or accumulated and stored later together in the management server 20 (management means 24). May be notified.

  Further, in the management means 24 in the management server 20, for each user, average biometric data values (body temperature, blood pressure, heart rate, respiratory rate) when the physical condition of the user is normal are registered and stored in advance. The management means 24 compares the biometric data values (body temperature, blood pressure, heart rate, respiration rate) of the user who is at work with the average biometric data values of the user at normal times, and the difference It is determined that the user's physical condition is poor when the is large.

  Then, when the user determines that the physical condition is poor, the management unit 24 notifies the user of the fact, and also the work of the user from the estimation result of the work efficiency obtained by the estimation units 22 and 12. If it is determined that the efficiency is low, the biometric data value from the detection means 50 is referred to, and if the user's physical condition is recognized based on the biometric data value, the work efficiency is low. Is judged to be in poor health.

  Note that the detection means 50 possessed by the user (employee) has a GPS function or a wireless tag (for identifying the user's position (whether or not he / she is away)) as described above in the first embodiment. RFID).

FIG. 11 is a block diagram showing a configuration of a modified example of the management system (working efficiency estimation device) as the second embodiment of the present invention. The management system 1A ′ shown in FIG. 11 is configured in substantially the same manner as the management system 1 ′ shown in FIG. 10, but in the management system 1 ′ shown in FIG. On the other hand, in the management system 1A ′ shown in FIG. 11, the function as the estimation unit 22 is provided in each user terminal 10 as the estimation unit 12 and is omitted in the management server 20.

[2-2] Operation (1) of the second embodiment of the present invention:
Next, a first example of the operation of the management system 1 ′ or 1A ′ of the second embodiment will be described with reference to the flowchart shown in FIG. 12 (steps S71 to S78).

  First, when it is detected from the attendance management unit 40 that a user (employee) has gone to work, or when the user activates his / her user terminal 10 (YES route in step S71), the user The monitoring means 11 in the terminal 10 starts monitoring the operation status of the user terminal 10 by each user (step S72). At this time, the attendance time or start time is notified to the management server 20 (management means 24) from the attendance / leaving management unit 40 or the user terminal 10, and is recorded / saved in association with the user.

  In addition, detection of the user's biometric data value by the detection means 50 is also started (step S73), and the detection result is notified to the management means 24 of the management server 20 each time it is detected, and is associated with the user. Recorded / saved (step S74). Here, the detection operation by the detection means 50 is incorporated in the flow shown in FIG. 12, but the biometric data value is determined in an independent flow different from the flow of the operation status monitoring operation and the work efficiency estimation operation. Detection and notification may be performed.

  The monitoring of the operation status by the monitoring unit 11 and the detection / notification operation by the detection unit 50 in step S72 are performed until it is detected from the attendance management unit 40 that the user has left the office or the use of the user. The process continues until the person terminal 10 is turned off (power is turned off) (until YES is determined in step S75). At this time, the leaving time or the off time is notified to the management server 20 (management means 24) from the time and attendance management unit 40 or the user terminal 10, and is recorded and stored in association with the user.

  Thereafter, the monitoring result by the monitoring means 11 is notified from the user terminal 10 to the estimating means 22 or 12 (from YES route of step S75 to step S76). At this time, in the management system 1 ′ shown in FIG. 10, the monitoring result is notified from the user terminal 10 to the estimation means 22 in the management server 20 via the communication means 13, the LAN 30, and the communication means 23, while FIG. In the management system 1A ′ shown, the monitoring means 11 notifies the estimation means 12 of the monitoring result in the user terminal 10.

  Then, in the estimation means 22 or 12, based on the monitoring result by the monitoring means 11, the user terminal 10 by each user by the method of any of the above items [1-1-1] to [1-1-9]. The work efficiency for the work using is estimated (step S77), and the estimation result is notified to the management means 24 and stored in association with the user (step S78). At this time, in the management system 1 ′ shown in FIG. 10, the estimation result is notified from the estimation means 22 to the management means 24 in the management server 20, whereas in the management system 1A ′ shown in FIG. The estimation result is notified to the management means 24 in the management server 20 via the means 13, the LAN 30 and the communication means 23.

In the management means 24 notified of the estimation result and the biometric data value detection result, the work efficiency estimated by the estimation means 22 or 12 within the working hours of the day (the activation period of the user terminal 10) is given to the user. The user's work efficiency is evaluated and managed on a weekly, monthly, or yearly basis, taking into account the user's physical condition based on the biometric data values.

As described above, in the first example shown in FIG. 12, the work efficiency within the working time of the day (the activation period of the user terminal 10) is estimated and notified to the management unit 24.
[2-3] Operation (2) of the second embodiment of the present invention:
Next, a second example of the operation of the management system 1 ′ or 1A ′ according to the second embodiment will be described according to the flowchart shown in FIG. 13 (steps S81 to S89).

  First, when it is detected from the attendance management unit 40 that a user (employee) has gone to work, or when the user starts his user terminal 10 (YES route in step S81), the user The monitoring means 11 in the terminal 10 starts monitoring the operation status of the user terminal 10 by each user (step S82). At this time, the attendance time or start time is notified to the management server 20 (management means 24) from the attendance / leaving management unit 40 or the user terminal 10, and is recorded / saved in association with the user.

  In addition, detection of the user's biometric data value by the detection means 50 is also started (step S83), and the detection result is notified to the management means 24 of the management server 20 each time it is detected and is associated with the user. Recorded / saved (step S84). Here, the detection operation by the detection means 50 is incorporated in the flow shown in FIG. 13, but the biometric data value is obtained in an independent flow different from the flow of the operation status monitoring operation and the work efficiency estimation operation. Detection and notification may be performed.

When a predetermined time (for example, 1 hour) elapses after the start of the monitoring of the operation status, or when the predetermined information input amount is input when the estimation method of the above item [1-1-2] is adopted (characters) When the input key operation count reaches a predetermined value), the monitoring result within the predetermined time or the monitoring result within the predetermined information input amount (in this case, the number of backspace key operations) is received from the user terminal 10. The estimation means 22 or 12 is notified (from the YES route of step S85 to step S76). At this time, as in the first example, in the management system 1 ′ shown in FIG. 10, the monitoring result is sent from the user terminal 10 to the estimation unit 22 in the management server 20 via the communication unit 13, the LAN 30, and the communication unit 23. On the other hand, in the management system 1A ′ shown in FIG. 11, the monitoring result is notified from the monitoring means 11 to the estimation means 12 in the user terminal 10.

Then, in the estimating means 22 or 12, based on the monitoring result by the monitoring means 11, any one of the above-mentioned items [1-1-1] to [1-1-10] is used for each predetermined time or the predetermined information. For each input amount, the work efficiency of each user using the user terminal 10 is estimated (step S87), and the estimation result is notified to the management means 24 and stored in association with the user ( Step S88). At this time, as in the first example, in the management system 1 ′ shown in FIG. 10, the estimation result is notified from the estimation means 22 to the management means 24 in the management server 20, while the management system 1A ′ shown in FIG. Then, the estimation result is notified from the user terminal 10 to the management unit 24 in the management server 20 via the communication unit 13, the LAN 30, and the communication unit 23.

After the estimation result is stored in the management unit 24, or when the predetermined time has not passed / the predetermined information input amount has not been reached (NO route in step S85), whether or not the user has retired, or the user's It is determined whether or not the user terminal 10 has been turned off (power is cut off) (step S89). If the employee has left / worked off (YES route of step S79), the process returns to step S71 while the employee has not been quit / off (step S89). (NO route of S89), the process returns to step S82. That is, until it is detected from the attendance and departure management unit 40 that the user has left the office, or until the user terminal 10 of the user is turned off (power is turned off) (YES in step S89). Steps S82 to S88 are repeatedly executed. At this time, the leaving time or the off time is notified to the management server 20 (management means 24) from the time and attendance management unit 40 or the user terminal 10 and is recorded and stored in association with the user.

  In the management means 24 notified of the estimation result, the work efficiency estimated by the estimation means 22 or 12 for each predetermined time or for each predetermined information input amount within the working hours of the day (the activation period of the user terminal 10). Are accumulated and stored in association with the user, and the work efficiency of the user is evaluated and managed while considering the physical condition of the user based on the biometric data value.

As described above, in the second example shown in FIG. 13, the work efficiency is estimated every predetermined time or every predetermined information input amount and notified to the management means 24.
As described above, according to the management systems 1 ′ and 1A ′ according to the second embodiment of the present invention, the same operational effects as those of the management system 1 according to the first embodiment described above can be obtained. When the work efficiency is low, the biometric data value is referred to, and if it is recognized that the user's physical condition is poor based on the biometric data value, it is determined that the poor work efficiency is caused by poor physical condition. It is possible to evaluate and manage each employee more accurately. In addition, by giving instructions such as notifying the user and resting in case of poor physical condition, it is possible to safely and efficiently perform work for each employee.

In addition, the ability of the user to have the physical condition of the user by calculating the work efficiency estimated value as described in [1-1-1] and using the biometric data value together. Is used as the reference key input number, and it is accurately evaluated whether or not it is effectively used within the work time, that is, whether or not work has been omitted (work efficiency has not deteriorated) It becomes possible to manage.

  In other words, since the number of reference key inputs of each person is referred to for each worker having different abilities, it is easy to distinguish whether or not the difference in work efficiency of each person is due to physical condition. In other words, even if each of the users is doing different jobs, and even if the same person does various jobs that differ from day to day, there is no omission in work or deterioration in physical condition. It is possible to evaluate and manage whether or not there is an accurate identification.

[3] Third embodiment of the present invention:
[3-1] Configuration of the third embodiment of the present invention:
FIG. 14 is a flowchart showing the operation of the management system (working efficiency estimation device) as the third embodiment of the present invention. In this case, the management system 1 ′ of the second embodiment shown in FIG. 10 can be used.

  That is, a detection means 50 for detecting a biological data value related to the physical condition of the user who is working using the user terminal 10 is further provided, and the management means 24 detects the work efficiency estimated by the estimation means 22 and the detection means 50. Based on the biometric data value detected by, the user is managed after estimating the cause of the reduction in work efficiency.

[3-2] Operation of the third embodiment of the present invention:
First, the management unit 24 receives the work efficiency estimation result from the estimation unit 22 (step S131 in FIG. 14).

  Then, the management means 24 is notified of the number of deleted characters, the number of transmitted / received mails, the web browsing time, the away time, and the destination at the time of leaving from the user terminal 10 via the communication means 13, the LAN 30, and the communication means 23 ( Step S132 in FIG. 14).

  Furthermore, the management means 24 is notified of the biometric data value from the detection means 50 via the communication means 13, the LAN 30 and the communication means 23, the management server 20, or the like (step S133 in FIG. 14). Alternatively, the result of the physical condition determination of each user in the management server 20 may be notified to the management unit 24.

  Here, when the work efficiency estimated by the estimation means 22 is low, the management means 24 is any of the above-described number of deleted characters, number of deleted characters, number of transmitted / received mails, web browsing time, away time, and destination at the time of leaving. 14 is estimated (step S134 in FIG. 14).

  For example, when there are many seats whose destinations are unknown, it is possible to estimate that the job is neglected. When there are many seats left due to the conference, it can be estimated that work efficiency is unavoidable due to the job. Further, even when the web browsing time and the number of transmitted / received mails are large, depending on the job content, it can be estimated that the job is negligent.

  If the number of deleted characters is large and poor physical condition is detected, it can be estimated that the poor physical condition is the root cause. Moreover, although the causal element is not found, but poor physical condition is detected, it can be estimated that the work efficiency is reduced due to poor physical condition.

  In addition, if no physical condition is detected, but there are many deleted characters or work efficiency is low with no particular cause, it can be estimated that there is a problem in work attitude such as lack of concentration.

  As described above, the work efficiency estimation result and the cause estimated when the efficiency is low are generated as management information by the management means 24 (step S135 in FIG. 14). If the work efficiency is not low, it is not necessary to perform the above cause estimation.

  However, although work efficiency is not low, if improvement of any item is expected to improve work efficiency, estimate the factors that need improvement regardless of whether work efficiency is low or not. May be.

Then, the management unit 24 performs management by using this management information to evaluate each user, or to determine the items that need improvement and notify each user (step S136 in FIG. 14).
As management in this case, the user may be notified directly of the evaluation result and the improvement required item, or may be notified to the boss of each user.

Like this embodiment, while estimating work efficiency, when the efficiency has fallen, it is expectable to improve work efficiency by estimating a cause.
In the third embodiment, the specific example in which the management with the cause estimation is performed based on the management system of the second embodiment is shown. However, the management system of the first embodiment is used as a base. It is also possible to estimate the cause of the reduction in work efficiency without using biometric data.

[4] Other embodiments:
The present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the spirit of the present invention.

In addition, the functions (all or part of the functions of each unit) as the monitoring unit 11, the estimation units 12, 22 and the management unit 24 described above are performed by a computer (including a CPU, an information processing apparatus, and various terminals) as a predetermined application. This is realized by executing a program (management program / working efficiency estimation program).

  The program is, for example, a computer such as a flexible disk, CD (CD-ROM, CD-R, CD-RW, etc.), DVD (DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD + R, DVD + RW, etc.). It is provided in a form recorded on a readable recording medium. In this case, the computer reads the management program / working efficiency estimation program from the recording medium, transfers it to the internal storage device or the external storage device, and uses it. Further, the program may be recorded in a storage device (recording medium) such as a magnetic disk, an optical disk, or a magneto-optical disk, and provided from the storage device to a computer via a communication line.

  Here, the computer is a concept including hardware and an OS (operating system), and means hardware operating under the control of the OS. Further, when the OS is unnecessary and the hardware is operated by the application program alone, the hardware itself corresponds to the computer. The hardware includes at least a microprocessor such as a CPU and means for reading a program recorded on a recording medium. The application program as the management program / working efficiency estimation program includes a program code for causing the computer as described above to realize the functions as the monitoring means 11, the estimation means 12, 22 and the management means 24. Also, some of the functions may be realized by the OS instead of the application program.

  Furthermore, as a recording medium in the present embodiment, in addition to the flexible disk, CD, DVD, magnetic disk, optical disk, and magneto-optical disk described above, an IC card, ROM cartridge, magnetic tape, punch card, computer internal storage device (RAM) In addition, various computer-readable media such as an external storage device or a printed matter on which a code such as a barcode is printed can be used.

[5] Note:
The management system, management server, and management program described in the following supplementary notes are also one aspect of this embodiment.
[Appendix A1]
A management system for managing a user who performs an operation using an information processing apparatus,
Position detecting means for detecting the location of the user;
An operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by the user's keyboard operation by executing a predetermined program by the processing unit;
When the processing unit executes a predetermined program, the time when the user is away using either the position detection unit or the authentication unit that authenticates the user in the information processing apparatus. A means of monitoring absence from a timer function,
When the processing unit executes a predetermined program, the position at which the user leaves the seat detected by the position detecting means and a predetermined procedure (application procedure or approval procedure) are separated from the work. It is determined whether or not it is a seat, the work time obtained by subtracting the absence time related to the work from the work time is obtained, and the work time is calculated by a predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time. An estimation unit that divides the total number of key inputs in, and obtains the division result as work efficiency for work using the information processing apparatus by the user;
Management system characterized by comprising.
[Appendix A2]
A management system for managing a user who performs an operation using an information processing apparatus,
Position detecting means for detecting the location of the user;
When the processing unit executes a predetermined program, the user operates the keyboard.
Operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to the obtained key input result;
When the processing unit executes a predetermined program, the time when the user is away using either the position detection unit or the authentication unit that authenticates the user in the information processing apparatus. A means of monitoring absence from a timer function,
When the processing unit executes a predetermined program, it is determined in advance as at least one of the position when the user leaves the seat detected by the position detection unit or the schedule registered in the schedule program of the user. The number of keystrokes entered in advance is determined based on the procedure (application procedure and approval procedure), whether or not the employee is away from work, and the working time is calculated by subtracting the work away time from the working hours. Dividing the total number of key inputs in the work time by the planned number of key inputs multiplied by the work time, and obtaining the division result as work efficiency for work using the information processing apparatus by the user;
Management system characterized by comprising.
[Appendix A3]
The estimation means contributes most to the reduction in work efficiency among the absences when it is determined that the user is away from the work position based on the position of the user when the absence is detected by the position detection means. Extract the position when you are away,
The management system according to supplementary note A1 or supplementary note A2, characterized by:
[Appendix A4]
The estimation unit determines whether the user is away from the job when the user is away from the position detected by the position detection unit or the schedule registered in the user's schedule program. Extract the location or schedule when leaving the seat that can most contribute to work efficiency reduction,
The management system according to appendix A2, characterized by:
[Appendix A5]
The estimation means is a predetermined time when the processing unit executes a predetermined program based on a monitoring result by the monitoring means, and a change in the number of key inputs per unit time is detected in a smaller stable period over a certain time. Either the number of key inputs per hit, the number of key inputs per predetermined time detected when the user is present, or a value determined in advance for each user is adopted as the reference key input number.
The management system according to any one of Supplementary Note A1 to Supplementary Note A4, characterized in that:
[Appendix A6]
A management server for managing users who perform work using an information processing device,
An operation situation in which an operation state of the information processing apparatus by the user is monitored by referring to a key input result obtained by the information processing apparatus by a keyboard operation of the user by a processing unit executing a predetermined program Monitoring means;
When the processing unit executes a predetermined program, the use of either the means for detecting the position of the user or the means for authenticating the user is used to determine the time away from the user. Away monitoring means that measures by the timer function,
When the processing unit executes a predetermined program, the position at which the user leaves the seat detected by the position detecting means and a predetermined procedure (application procedure or approval procedure) are separated from the work. It is determined whether or not it is a seat, the work time obtained by subtracting the absence time related to the work from the work time is obtained, and the work time is calculated by a predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time. An estimation unit that divides the total number of key inputs in, and obtains the division result as work efficiency for work using the information processing apparatus by the user;
A management server comprising:
[Appendix A7]
A management server for managing users who perform work using an information processing device,
When the processing unit executes a predetermined program, the information processing by the user is performed by referring to the key input result obtained by the information processing apparatus by the user's keyboard operation.
Operation status monitoring means for monitoring the operation status of the physical device;
When the processing unit executes a predetermined program, the use of either the means for detecting the position of the user or the means for authenticating the user is used to determine the time away from the user. Away monitoring means that measures by the timer function,
When the processing unit executes a predetermined program, it is determined in advance as at least one of the position when the user leaves the seat detected by the position detection unit or the schedule registered in the schedule program of the user. The number of keystrokes entered in advance is determined based on the procedure (application procedure and approval procedure), whether or not the employee is away from work, and the working time is calculated by subtracting the work away time from the working hours. Dividing the total number of key inputs in the work time by the planned number of key inputs multiplied by the work time, and obtaining the division result as work efficiency for work using the information processing apparatus by the user;
A management server comprising:
[Appendix A8]
As a management system for managing a user who performs an operation using an information processing device, a management program for causing at least one of the computer of the information processing device and the computer of a management server to function,
Position detecting means for detecting the location of the user;
Operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by keyboard operation of the user;
Using either the position detection unit or an authentication unit for authenticating the user in the information processing apparatus, an absence monitoring unit that measures a time away from the user by a timer function,
It is determined whether or not the user is away from work based on the position at which the user leaves the seat detected by the position detecting means and a predetermined procedure (application procedure or approval procedure), and the job is determined from working hours. The work time excluding the absence time related to is obtained, the total number of key inputs in the work time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result is obtained. Estimating means for obtaining work efficiency for work using the information processing apparatus by the user;
A management program for causing the computer to function as:
[Appendix A9]
As a management system for managing a user who performs an operation using an information processing device, a management program for causing at least one of the computer of the information processing device and the computer of a management server to function,
Position detecting means for detecting the location of the user;
Operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by keyboard operation of the user;
Using either the position detection unit or an authentication unit for authenticating the user in the information processing apparatus, an absence monitoring unit that measures a time away from the user by a timer function,
Related to work from at least one of the position when the user leaves the seat detected by the position detecting means or a schedule registered in the user's schedule program and a predetermined procedure (application procedure or approval procedure) Determining whether or not to leave, obtaining a work time obtained by subtracting the leave time related to the work from the working time, the predetermined number of key inputs multiplied by the work time to the predetermined number of key inputs An estimation unit that divides the total number of key inputs in the work time and obtains the division result as work efficiency for work using the information processing apparatus by the user;
A management program for causing the computer to function as:
[Appendix B1]
A management system for managing a user who performs an operation using an information processing apparatus,
Position detecting means for detecting the location of the user;
An operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by the user's keyboard operation by executing a predetermined program by the processing unit;
When the processing unit executes a predetermined program, the time when the user is away using either the position detection unit or the authentication unit that authenticates the user in the information processing apparatus. A means of monitoring absence from a timer function,
When the processing unit executes a predetermined program, it measures the time (working time depending on the time of attendance) related to other work during the time of attendance by a predetermined procedure (application procedure, approval procedure and schedule registration procedure). Presence monitoring means to
When the processing unit executes a predetermined program, it is determined whether or not the user is away from the position detected by the position detection unit when the user leaves the seat,
The work time is calculated by obtaining a work time obtained by subtracting the absence time related to the work from the work time and the work time for each time at the time of attendance, and multiplying the predetermined reference key input number by the work time. An estimation unit that divides the total number of key inputs in, and obtains the division result as work efficiency for work using the information processing apparatus by the user;
Management system characterized by comprising.
[Appendix B2]
A management system for managing a user who performs an operation using an information processing apparatus,
Position detecting means for detecting the location of the user;
An operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by the user's keyboard operation by executing a predetermined program by the processing unit;
When the processing unit executes a predetermined program, the time when the user is away using either the position detection unit or the authentication unit that authenticates the user in the information processing apparatus. A means of monitoring absence from a timer function,
When the processing unit executes a predetermined program, it measures the time (working time depending on the time of attendance) related to other work during the time of attendance by a predetermined procedure (application procedure, approval procedure and schedule registration procedure). Presence monitoring means to
When the processing unit executes a predetermined program, it is related to the business from at least one of the position when the user leaves the seat detected by the position detection unit or the schedule registered in the schedule program of the user. Determine whether or not you are away from work, find the working time from the working hours, excluding the absence time related to the work and the working time at each seated time, and multiply the predetermined reference key input number by the work time An estimation means for dividing the total number of key inputs in the work time by the planned number of key inputs, and obtaining the division result as work efficiency for work using the information processing apparatus by the user;
Management system characterized by comprising.
[Appendix B3]
The estimation means contributes most to the reduction in work efficiency among the absences when it is determined that the user is away from the work position based on the position of the user when the absence is detected by the position detection means. Extract the position when you are away,
The management system according to supplementary note B1 or supplementary note B2, characterized by:
[Appendix B4]
The estimation unit determines whether the user is away from the job when the user is away from the position detected by the position detection unit or the schedule registered in the user's schedule program. Extract the location or schedule when leaving the seat that can most contribute to work efficiency reduction,
The management system according to appendix B2, characterized by:
[Appendix B5]
The estimation unit is a stable period in which the processing unit executes a predetermined program based on the monitoring result of the monitoring unit, and the change in the number of key inputs per unit time is smaller than others over a certain period of time.
Either the number of key inputs per predetermined time detected in the meantime, the number of key inputs per predetermined time detected when the user is present, or a value determined in advance for each user is adopted as the reference key input number. ,
The management system according to any one of Supplementary Note B1 to Supplementary Note B4, characterized in that:
[Appendix B6]
A management server for managing users who perform work using an information processing device,
An operation situation in which an operation state of the information processing apparatus by the user is monitored by referring to a key input result obtained by the information processing apparatus by a keyboard operation of the user by a processing unit executing a predetermined program Monitoring means;
When the processing unit executes a predetermined program, the use of either the means for detecting the position of the user or the means for authenticating the user is used to determine the time away from the user. Away monitoring means that measures by the timer function,
When the processing unit executes a predetermined program, it measures the time (working time depending on the time of attendance) related to other work during the time of attendance by a predetermined procedure (application procedure, approval procedure and schedule registration procedure). Presence monitoring means to
When the processing unit executes a predetermined program, it is determined whether or not the user is away from the position detected by the position detection unit, and whether or not the user is away from work, and from the working time to the work. The work time excluding the related absence time and the work time according to the presence time is obtained, and the total number of key inputs in the work time is obtained by multiplying a predetermined reference key input number by the work time. An estimation means for dividing and obtaining the division result as work efficiency for work using the information processing apparatus by the user;
A management server comprising:
[Appendix B7]
A management server for managing users who perform work using an information processing device,
An operation situation in which an operation situation of the information processing apparatus by the user is monitored by referring to a key input result obtained by the information processing apparatus by a keyboard operation of the user by a processing unit executing a predetermined program Monitoring means;
When the processing unit executes a predetermined program, the use of either the means for detecting the position of the user or the means for authenticating the user is used to determine the time away from the user. Away monitoring means that measures by the timer function,
When the processing unit executes a predetermined program, it measures the time (working time depending on the time of attendance) related to other work during the time of attendance by a predetermined procedure (application procedure, approval procedure and schedule registration procedure). Presence monitoring means to
When the processing unit executes a predetermined program, it is related to the business from at least one of the position when the user leaves the seat detected by the position detection unit or the schedule registered in the schedule program of the user. Determine whether or not you are away from work, find the working time from the working hours, excluding the absence time related to the work and the working time at each seated time, and multiply the predetermined reference key input number by the work time An estimation means for dividing the total number of key inputs in the work time by the planned number of key inputs, and obtaining the division result as work efficiency for work using the information processing apparatus by the user;
A management server comprising:
[Appendix B8]
As a management system for managing a user who performs an operation using an information processing device, a management program for causing at least one of the computer of the information processing device and the computer of a management server to function,
Position detecting means for detecting the location of the user;
Operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by keyboard operation of the user;
Using either the position detecting means or an authenticating means for authenticating the user in the information processing apparatus, the absence monitoring that measures the time away from the user by a timer function.
Visual means,
Attendance monitoring means that measures the time related to other work at the time of attendance (working time at the time of attendance) by a predetermined procedure (application procedure, approval procedure and schedule registration procedure),
It is determined whether or not the user is away from the position detected by the position detection means, and from the working time, the away time related to the work and the working time according to the presence time, Is calculated by dividing the total number of key inputs in the work time by a predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result is used as the information by the user. Estimating means to obtain as work efficiency for work using the processing device,
A management program for causing the computer to function as:
[Appendix B9]
As a management system for managing a user who performs an operation using an information processing device, a management program for causing at least one of the computer of the information processing device and the computer of a management server to function,
Position detecting means for detecting the location of the user;
Operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by keyboard operation of the user;
Using either the position detection unit or an authentication unit for authenticating the user in the information processing apparatus, an absence monitoring unit that measures a time away from the user by a timer function,
Attendance monitoring means that measures the time related to other work at the time of attendance (working time at the time of attendance) by a predetermined procedure (application procedure, approval procedure and schedule registration procedure),
It is determined whether at least one of the position when the user leaves the seat detected by the position detection means or the schedule registered in the user's schedule program, and whether or not the seat is related to work, Find the work time excluding the time away from work and the work time by attendance time, and the total number of key inputs in the work time with the planned number of key inputs multiplied by the work time by a predetermined reference key input number An estimation means for dividing a number and obtaining the division result as work efficiency for work using the information processing apparatus by the user;
A management program for causing the computer to function as:
[Appendix C1]
A management system for managing a user who performs an operation using an information processing apparatus,
Position detecting means for detecting the location of the user;
An operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by the user's keyboard operation by executing a predetermined program by the processing unit;
When the processing unit executes a predetermined program, the time when the user is away using either the position detection unit or the authentication unit that authenticates the user in the information processing apparatus. A means of monitoring absence from a timer function,
When the processing unit executes a predetermined program, it measures the time (working time depending on the time of attendance) related to other work during the time of attendance by a predetermined procedure (application procedure, approval procedure and schedule registration procedure). Presence monitoring means to
When the processing unit executes a predetermined program, it is determined whether or not the user is away from work based on the position at which the user leaves the seat detected by the position detector and a predetermined procedure. ,
The work time is calculated by obtaining a work time obtained by subtracting the absence time related to the work from the work time and the work time for each time at the time of attendance, and multiplying the predetermined reference key input number by the work time. An estimation unit that divides the total number of key inputs in, and obtains the division result as work efficiency for work using the information processing apparatus by the user;
Management system characterized by comprising.
[Appendix C2]
A management system for managing a user who performs an operation using an information processing apparatus,
Position detecting means for detecting the location of the user;
An operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by the user's keyboard operation by executing a predetermined program by the processing unit;
When the processing unit executes a predetermined program, the time when the user is away using either the position detection unit or the authentication unit that authenticates the user in the information processing apparatus. A means of monitoring absence from a timer function,
When the processing unit executes a predetermined program, it measures the time (working time depending on the time of attendance) related to other work during the time of attendance by a predetermined procedure (application procedure, approval procedure and schedule registration procedure). Presence monitoring means to
When the processing unit executes a predetermined program, it is predetermined as at least one of the position when the user leaves the seat detected by the position detection unit or the schedule registered in the schedule program of the user. Judgment is made based on the procedure whether the employee is away from work, and the working time is calculated by subtracting the work-related absence time and working time separately from the working hours. An estimation unit that divides the total number of key inputs in the work time by a planned key input number obtained by multiplying the work time by a number, and obtains the division result as work efficiency for work by the user using the information processing apparatus; ,
Management system characterized by comprising.
[Appendix C3]
The estimation means contributes most to the reduction in work efficiency among the absences when it is determined that the user is away from the work position based on the position of the user when the absence is detected by the position detection means. Extract the position when you are away,
The management system according to supplementary note C1 or supplementary note C2, characterized by:
[Appendix C4]
The estimation unit determines whether the user is away from the job when the user is away from the position detected by the position detection unit or the schedule registered in the user's schedule program. Extract the location or schedule when leaving the seat that can most contribute to work efficiency reduction,
The management system according to supplementary note C2, characterized by:
[Appendix C5]
The estimation means is a predetermined time when the processing unit executes a predetermined program based on a monitoring result by the monitoring means, and a change in the number of key inputs per unit time is detected in a smaller stable period over a certain time. Either the number of key inputs per hit, the number of key inputs per predetermined time detected when the user is present, or a value determined in advance for each user is adopted as the reference key input number.
The management system according to any one of supplementary notes C1 to C4, characterized by:
[Appendix C6]
A management server for managing users who perform work using an information processing device,
An operation situation in which an operation state of the information processing apparatus by the user is monitored by referring to a key input result obtained by the information processing apparatus by a keyboard operation of the user by a processing unit executing a predetermined program Monitoring means;
When the processing unit executes a predetermined program, the use of either the means for detecting the position of the user or the means for authenticating the user is used to determine the time away from the user. Away monitoring means that measures by the timer function,
When the processing unit executes a predetermined program, it measures the time (working time depending on the time of attendance) related to other work during the time of attendance by a predetermined procedure (application procedure, approval procedure and schedule registration procedure). Presence monitoring means to
When the processing unit executes a predetermined program, it is determined whether or not the user is away from work based on the position at which the user leaves the seat detected by the position detector and a predetermined procedure. , Working hours excluding time away from work and working hours separately at work from working hours
The total number of key inputs in the work time is divided by a predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result is used by the information processing apparatus by the user. An estimation means to obtain as work efficiency for the work that has been,
A management server comprising:
[Appendix C7]
A management server for managing users who perform work using an information processing device,
An operation situation in which an operation state of the information processing apparatus by the user is monitored by referring to a key input result obtained by the information processing apparatus by a keyboard operation of the user by a processing unit executing a predetermined program Monitoring means;
When the processing unit executes a predetermined program, the use of either the means for detecting the position of the user or the means for authenticating the user is used to determine the time away from the user. Away monitoring means that measures by the timer function,
When the processing unit executes a predetermined program, it measures the time (working time depending on the time of attendance) related to other work during the time of attendance by a predetermined procedure (application procedure, approval procedure and schedule registration procedure). Presence monitoring means to
When the processing unit executes a predetermined program, it is predetermined as at least one of the position when the user leaves the seat detected by the position detection unit or the schedule registered in the schedule program of the user. Judgment is made based on the procedure whether the employee is away from work, and the working time is calculated by subtracting the work-related absence time and working time separately from the working hours. An estimation unit that divides the total number of key inputs in the work time by a planned key input number obtained by multiplying the work time by a number, and obtains the division result as work efficiency for work by the user using the information processing apparatus; ,
A management server comprising:
[Appendix C8]
As a management system for managing a user who performs an operation using an information processing device, a management program for causing at least one of the computer of the information processing device and the computer of a management server to function,
Position detecting means for detecting the location of the user;
Operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by keyboard operation of the user;
Using either the position detection unit or an authentication unit for authenticating the user in the information processing apparatus, an absence monitoring unit that measures a time away from the user by a timer function,
Attendance monitoring means that measures the time related to other work at the time of attendance (working time at the time of attendance) by a predetermined procedure (application procedure, approval procedure and schedule registration procedure),
It is determined whether the user is away from the position detected by the position detecting means and a predetermined procedure, and whether or not the user is away from work, and from the working hours, The work time excluding the work time by being present is obtained, the total number of key inputs in the work time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result Estimating means for obtaining as work efficiency for work using the information processing apparatus by the user,
A management program for causing the computer to function as:
[Appendix C9]
As a management system for managing a user who performs an operation using an information processing device, a management program for causing at least one of the computer of the information processing device and the computer of a management server to function,
Position detecting means for detecting the location of the user;
Operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by keyboard operation of the user;
An authentication unit that authenticates the user in the position detection unit or the information processing apparatus;
A seat leaving monitoring means for measuring the time when the user is away from the seat using a timer function,
Attendance monitoring means that measures the time related to other work at the time of attendance (working time at the time of attendance) by a predetermined procedure (application procedure, approval procedure and schedule registration procedure),
Whether at least one of the position when the user leaves the seat detected by the position detecting means or the schedule registered in the user's schedule program and whether the seat is related to work from a predetermined procedure. Judgment, obtaining the work time from the working time, excluding the absence time related to the work and the work time by the time of presence, and by multiplying a predetermined reference key input number by the work time An estimation unit that divides the total number of key inputs in the work time and obtains the division result as work efficiency for work using the information processing apparatus by the user;
A management program for causing the computer to function as:

It is a block diagram which shows the structure of the management system (working efficiency estimation apparatus) as 1st embodiment of this invention. It is explanatory drawing which shows the example of arrangement | positioning of each part in the management system (working efficiency estimation apparatus) as 1st embodiment of this invention. It is explanatory drawing explaining the detection of the key input of the management system (working efficiency estimation apparatus) as 1st embodiment of this invention. It is a flowchart for demonstrating the 1st example of operation | movement of the management system (working efficiency estimation apparatus) of 1st embodiment. It is a flowchart for demonstrating the 2nd example of operation | movement of the management system (working efficiency estimation apparatus) of 1st embodiment. It is a flowchart for demonstrating the 1st example of operation | movement of the monitoring means in 1st embodiment. It is a flowchart for demonstrating the 2nd example (deleted character number monitoring operation | movement) of the monitoring means in 1st embodiment. It is a flowchart for demonstrating the 3rd example (transmission / reception mail number monitoring operation | movement) of the monitoring means in 1st embodiment. It is a flowchart for demonstrating the 4th example (seating time monitoring operation | movement) of the monitoring means in 1st embodiment. It is a block diagram which shows the structure of the management system (working efficiency estimation apparatus) as 2nd embodiment of this invention. It is a block diagram which shows the structure of the modification of the management system (working efficiency estimation apparatus) as 2nd embodiment of this invention. It is a flowchart for demonstrating the 1st example of operation | movement of the management system (working efficiency estimation apparatus) of 2nd embodiment. It is a flowchart for demonstrating the 2nd example of operation | movement of the management system (working efficiency estimation apparatus) of 2nd embodiment. It is a flowchart for demonstrating operation | movement of 3rd embodiment.

Explanation of symbols

1, 1 ', 1A', management system 10 User terminal (information processing device)
DESCRIPTION OF SYMBOLS 11 Monitoring means 12 Estimation means 13 Communication means 20 Management server 21 Monitoring means 22 Estimation means 23 Communication means 24 Management means 30 Network (company LAN)
40 Attendance management part 50 Detection means 70 User position detection part

Claims (9)

A management system for managing a user who performs an operation using an information processing apparatus,
Position detecting means for detecting the location of the user;
An operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by the user's keyboard operation by executing a predetermined program by the processing unit;
When the processing unit executes a predetermined program, the time when the user is away using either the position detection unit or the authentication unit that authenticates the user in the information processing apparatus. A means of monitoring absence from a timer function,
When the processing unit executes a predetermined program, it is determined whether or not the user is away from the position detected by the position detection unit, and whether or not the user is away from work, and from the working time to the work. The operation time excluding the related absence time is obtained, and the total number of key inputs in the operation time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the operation time. Estimating means for obtaining work efficiency for work using the information processing apparatus by a user;
Management system characterized by comprising. A management system for managing a user who performs an operation using an information processing apparatus,
Position detecting means for detecting the location of the user;
An operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by the user's keyboard operation by executing a predetermined program by the processing unit;
When the processing unit executes a predetermined program, the time when the user is away using either the position detection unit or the authentication unit that authenticates the user in the information processing apparatus. A means of monitoring absence from a timer function,
If the processing unit executes a predetermined program, whether the user is away from the position detected by the position detection means or the schedule registered in the user's schedule program Determine whether or not, and obtain a work time obtained by subtracting the absence time related to the work from the working time, and the total number of key inputs in the work time by a predetermined number of key inputs multiplied by the work time. An estimation unit that divides the number of key inputs and obtains the division result as work efficiency for work using the information processing apparatus by the user;
Management system characterized by comprising. The estimation means contributes most to the reduction in work efficiency among the absences when it is determined that the user is away from the work position based on the position of the user when the absence is detected by the position detection means. Extract the position when you are away,
The management system according to claim 1 or 2, characterized by the above. The estimation unit determines whether the user is away from the job when the user is away from the position detected by the position detection unit or the schedule registered in the user's schedule program. Extract the location or schedule when leaving the seat that can most contribute to work efficiency reduction,
The management system according to claim 2. The estimation means is a predetermined time when the processing unit executes a predetermined program based on a monitoring result by the monitoring means, and a change in the number of key inputs per unit time is detected in a smaller stable period over a certain time. Either the number of key inputs per hit, the number of key inputs per predetermined time detected when the user is present, or a value determined in advance for each user is adopted as the reference key input number.
The management system as described in any one of Claims 1-4 characterized by the above-mentioned. A management server for managing users who perform work using an information processing device,
An operation situation in which an operation state of the information processing apparatus by the user is monitored by referring to a key input result obtained by the information processing apparatus by a keyboard operation of the user by a processing unit executing a predetermined program Monitoring means;
When the processing unit executes a predetermined program, the use of either the means for detecting the position of the user or the means for authenticating the user is used to determine the time away from the user. Away monitoring means that measures by the timer function,
When the processing unit executes a predetermined program, it is determined whether or not the user is away from the position detected by the position detection unit, and whether or not the user is away from work, and from the working time to the work. The operation time excluding the related absence time is obtained, and the total number of key inputs in the operation time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the operation time. Estimating means for obtaining work efficiency for work using the information processing apparatus by a user;
A management server comprising: A management server for managing users who perform work using an information processing device,
An operation situation in which an operation state of the information processing apparatus by the user is monitored by referring to a key input result obtained by the information processing apparatus by a keyboard operation of the user by a processing unit executing a predetermined program Monitoring means;
When the processing unit executes a predetermined program, the use of either the means for detecting the position of the user or the means for authenticating the user is used to determine the time away from the user. Away monitoring means that measures by the timer function,
If the processing unit executes a predetermined program, whether the user is away from the position detected by the position detection means or the schedule registered in the user's schedule program Determine whether or not, and obtain a work time obtained by subtracting the absence time related to the work from the working time, and the total number of key inputs in the work time by a predetermined number of key inputs multiplied by the work time. An estimation unit that divides the number of key inputs and obtains the division result as work efficiency for work using the information processing apparatus by the user;
A management server comprising: As a management system for managing a user who performs an operation using an information processing device, a management program for causing at least one of the computer of the information processing device and the computer of a management server to function,
Position detecting means for detecting the location of the user;
Operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by keyboard operation of the user;
Using either the position detection unit or an authentication unit for authenticating the user in the information processing apparatus, an absence monitoring unit that measures a time away from the user by a timer function,
Determining whether or not the user is away from the position detected by the position detection means from the position of the user, to determine the work time excluding the absence time related to the work from working hours, The total number of key inputs in the work time is divided by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and the division result is obtained for the work using the information processing apparatus by the user. Estimating means to obtain as work efficiency,
A management program for causing the computer to function as: As a management system for managing a user who performs an operation using an information processing device, a management program for causing at least one of the computer of the information processing device and the computer of a management server to function,
Position detecting means for detecting the location of the user;
Operation status monitoring means for monitoring the operation status of the information processing apparatus by the user by referring to a key input result obtained by keyboard operation of the user;
Using either the position detection unit or an authentication unit for authenticating the user in the information processing apparatus, an absence monitoring unit that measures a time away from the user by a timer function,
It is determined whether or not the user is away from the position detected by the position detection means or the schedule registered in the user's schedule program, and whether or not the user is away from work. Working time excluding the away time to be calculated, dividing the total number of key inputs in the work time by the predetermined number of key inputs obtained by multiplying the predetermined reference key input number by the work time, and using the result of the division Estimating means for obtaining as work efficiency for work performed by the person using the information processing apparatus,
A management program for causing the computer to function as:

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