JP2009265847A - Delivery information management method, delivery information management system, and information processor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a delivery information management method for increasing security about personal information related with the delivery of an article. <P>SOLUTION: In this delivery information management method, an orderer computer 100 of an orderer who orders an article and an order receiver computer 101 of an order receiver who ships an article when receiving an order and a physical distribution company computer 102 of a physical distribution company which entrusts the delivery of the article are connected through a communication network 103, and the personal information of the orderer and the order receiver registered by the orderer and order receiver computers 100 and 101 are stored so as to be associated with the orderer ID and the order receiver ID in the physical distribution company computer 102. When the orderer 100 orders the merchandise by using the orderer ID to the order receiver 101, the order receiver 100 entrusts the delivery of the article to the physical distribution company 102 by using the orderer ID and his or her own order receiver ID. The entrusted physical distribution company 102 reads the personal information from the orderer ID and order receiver ID provided from the order receiver 101, and performs the delivery processing of the article. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a delivery information management method, a delivery information management system, and an information processing apparatus, and in particular, a delivery information management method, a delivery information management system, and an information processing apparatus that can increase security for personal information related to delivery of articles. About.

  In recent years, so-called TV shopping services that introduce and sell goods on TV broadcasts, so-called Internet shopping services that sell goods by presenting them on the Internet for the purpose of selling goods and services, and goods and services So-called Internet auction services, etc. that allow each participant to compete for the financial conditions presented by the participants in order to transfer the goods placed on the Internet for the purpose of transferring goods to the person who presented the best conditions It is possible to order goods or make a successful bid for an exhibit while staying at home without actually going to the store.

  In each of the above services, merchandise that has been ordered or sold via telephone, facsimile, the Internet, etc., except for electronic data such as computer software and electronic works that can be sent via the network, Alternatively, the exhibitor entrusts the delivery of the article to the logistics company and delivers the article to the purchaser and successful bidder (hereinafter collectively referred to as “orderer”).

  At this time, the orderer so-called “personal information” such as a name, address, and telephone number necessary to have the purchased article sent from the article seller or exhibitor (hereinafter collectively referred to as “ordering party”). Is notified to the contractor through a commercial transaction site or an auction transaction site established on the Internet, or by using a telephone, facsimile, electronic mail, messaging service, or the like.

  In other words, the Ordering Party provides its own personal information to the Contractor, and the Contractor is obligated to properly manage the received personal information, but it is sufficient measures against the risk of unintentional information leakage. It is very difficult to take.

  In addition, the goods purchased or awarded by the orderer through the service are delivered by the logistics company, and in the process of delivery, the goods are displayed on a delivery slip attached to the packaging of the goods, etc. Personal information such as the address of the contractor as the delivery source and the orderer as the delivery destination is exposed to unspecified persons. Even if the orderer's personal information is properly managed by the contractor, there is an undeniable risk that it will be known and used in an unintended manner during the delivery of goods.

  According to the present invention, in the ordering and delivery processing of an article, the range in which the personal information related to the delivery source and delivery destination of the article is disclosed to the minimum necessary, and thus the security for the personal information related to the delivery of the article can be improved. An object is to provide an information management method, a delivery information management system, and an information processing apparatus.

In order to achieve the above and other objects, a delivery information management method according to an aspect of the present invention includes:
Delivery processing of the article, which is exchanged between an orderer who orders the article, a contractor who accepts the order of the article, and a delivery company which entrusts delivery of the article from the contractor based on the order A method of managing information about
The first information processing device used by the delivery company, the second information processing device used by the contractor, and the third information used by the orderer, which can be connected to each other via a communication network. Executed by the processing unit,
Transmitting from the second information processing apparatus to the first information processing apparatus personal information required when the contractor entrusts the delivery company with article delivery;
Personal information of the orderer to be used by the delivery company when the delivery company entrusts delivery of the article ordered by the orderer from the third information processing apparatus to the first information processing apparatus. Sending, and
The first information processing apparatus of the delivery company generates a contractor ID associated with the contractor personal information received from the second information processing apparatus of the contractor and together with the contractor personal information Storing the generated contractor ID generated and transmitting the contractor ID to the second information processing apparatus of the contractor;
The first information processing device of the delivery company generates an orderer ID associated with the orderer personal information received from the third information processing device of the orderer, and together with the orderer personal information Storing and generating the generated orderer ID to the third information processing apparatus of the orderer;
When the orderer receives an order from the orderer with the orderer ID, the orderer ID, its own orderer ID, and article delivery information that is information relating to delivery of the article to be entrusted to delivery. Transmitting from the second information processing device to the first information processing device of the delivery company;
The first information processing apparatus delivers the article from the contractor to the orderer based on the orderer ID, the contractor ID, and the article delivery information received from the second information processing apparatus. Calculating a delivery fee to generate a delivery ID corresponding to the orderer ID, the contractor ID, and the article delivery information;
The first information processing apparatus transmitting the delivery ID to the second information processing apparatus;
When the delivery information received by the second information processing apparatus receives a notification from the second information processing apparatus that the first information processing apparatus confirms the delivery ID, A step in which the information processing device stores delivery acceptance information, which is information relating to delivery processing entrusted from the contractor including the delivery fee, in association with the delivery ID;
The first information processing device transmitting the delivery acceptance information to the second information processing device of the contractor and the third information processing device of the orderer;
It is characterized by having.

  According to the present invention, in the ordering and delivery processing of an article, the range in which personal information related to the delivery source and delivery destination of the article is disclosed is kept to a minimum, thereby improving the security of the personal information related to the delivery of the article. it can.

  An embodiment of the present invention will be described below with reference to the drawings. The same reference numerals indicate the same components.

--- System configuration ---
Hereinafter, a delivery information management system according to an embodiment of the present invention and a delivery information management method realized thereby will be described in detail with reference to the drawings. 1A and 1B are diagrams showing a configuration of a delivery information management system 1 according to the present embodiment and a flow of processing of a delivery information management method according to the configuration.

  This delivery information management system 1 is used when an orderer entrusts an article ordered by an orderer to a delivery company and arranges the delivery to the orderer, between the orderer, the orderer, and the delivery company. The orderer computer 100 which is a computer used by the orderer, the orderer computer 101 which is the computer used by the contractor, and the logistics company which is the delivery company Is connected to a logistics company computer 102 which is a computer used by the communication network 103.

  In this system 1, a payment computer 104 used by a payment agency or the like can be further connected to the communication network 103, and when the contractor entrusts the delivery of the goods according to the order from the orderer, an order is placed. Payment information (eg, personal information such as a credit card number provided by the orderer to the contractor) is transferred to the payment computer 104 and settled for the price of goods and delivery charges. The configuration is complete. However, the configuration including the settlement computer 104 is not necessarily indispensable for the system 1, and other price collection frameworks such as existing delivery of goods by so-called price exchange can be used.

  Further, in this specification, each of the computers 100 to 102 and 104 may be configured by a single computer, or a function to be implemented in each computer may be allocated and distributed to a plurality of computers. May be.

  Next, the logistics company computer 103 (first information processing apparatus) will be described. FIG. 2 is a block diagram illustrating a configuration example of the logistics company computer 103.

  The logistics company computer 103 as hardware includes an arithmetic device 200, an input interface 201, an output interface 202, a memory 203, a communication interface 204, and a storage device 205 in order to provide the functions according to the present embodiment. Are connected to each other via a bus.

  The input interface 201 includes a keyboard, a mouse, and the like that are generally provided in a computer, and the output interface 202 includes a data output device such as a display and a printer. The communication interface 204 provides a communication port with the communication network 104 so that the logistics company computer 102 can exchange data with the orderer computer 100, the orderer computer 101, the settlement computer 104, and the like. .

  The function of the system 1 as the logistics company computer 102 is realized by reading a program 206 stored in a storage device 205 having a storage medium such as a hard disk drive into a memory 203 such as a RAM and executing it by the arithmetic device 200. .

  The storage device 205 also stores a personal information database 207 and a delivery information database 208 that are used to implement the functions of the system 1.

  Although not particularly shown in the logistics company computer 102, various controls such as control of the computer itself, management of a file system, output to a display, input from a keyboard or a mouse, communication with other computers via a network, etc. An operating system and a communication control program necessary for performing the above are implemented.

  Further, the logistics company computer 102 further includes a personal information registration management unit 209, a personal ID issuance notification unit 210, a delivery acceptance fee calculation unit 211, a delivery ID issuance as functional modules of computer software programs stored in the storage device 205, respectively. A notification unit 212 and a delivery charge settlement unit 213 are included.

  The personal information registration management unit 209 is a personal information to be described later, including personal information data transmitted from the orderer computer 100 and the contractor computer 101, including address or address, name or name, telephone number, e-mail address, and settlement information. The information is stored and managed in the information database 207, and is read according to instructions from other functional modules.

  The personal ID issuance notification unit 210 generates and issues a personal ID uniquely corresponding to the received personal information, stores the issued personal ID in association with the corresponding personal information data in the personal information database 207, and The ID is transmitted to the orderer computer 100 or the contractor computer 101. Further, if necessary, the paper surface describing the personal ID can be printed or output to an appropriate recording medium such as a magnetic card or an IC card.

  The delivery fee calculation unit 211 includes a personal ID of a delivery source (ordering party) of an article for which delivery is entrusted, a personal ID of a delivery destination (orderer) of the article, a type of article that is information on the article to be delivered, Based on the article delivery information received from the contractor computer 101 including the size, delivery time zone, and the payer's personal ID, the delivery source, delivery destination address, article weight, size, etc. stored in advance The delivery fee is calculated by referring to a table (not shown) indicating the correspondence between the delivery fee and the delivery fee in a timely manner.

  The delivery ID issuance notification unit 212 generates and issues a delivery ID uniquely corresponding to the delivery fee and billing information calculated by the delivery acceptance fee calculation unit 211 in association with the article delivery information. The contractor computer 101 is notified. Further, if necessary, a paper surface describing the delivery ID can be printed or output to an appropriate recording medium such as a magnetic card or an IC card.

  The delivery fee settlement unit 213 notifies the settlement computer 104 of the settlement agent company of the credit card number of the delivery fee request destination and performs the fee settlement. The delivery fee settlement unit 213 can be omitted when data exchange with the settlement computer 104 is not performed.

  Next, the orderer computer 100 (third information processing apparatus) and the contractor computer 101 (second information processing apparatus) will be described. FIG. 3 is a block diagram illustrating a configuration example of the orderer computer 100 and the orderer computer 101.

  In general, the orderer computer 100 and the contractor computer 101 are general-purpose personal computers (hereinafter abbreviated as “PCs”) 100-1 and 101-1 or mobile phones 100-2 and 101-2, respectively, which are communication networks. 103, a function as a communication terminal that can be connected to 103, and a function for interpreting and displaying user interface screen data such as login to the delivery information management system 1 transmitted from the logistics company computer 102. An example is a PC or a mobile phone having an Internet connection function and having WWW browser software installed.

  As in the case of the logistics company computer 102 described above, the orderer computer 100 and the contractor computer 101 as hardware include an arithmetic device 300, an input interface 301, an output interface 302, a memory 303, a communication interface 304, and a storage device 305. And these are connected to each other via a bus. The function as the contractor computer 101 is realized by reading a program 306 stored in a storage device 305 having a storage medium such as a hard disk drive into a memory 303 such as a RAM and executing it by the arithmetic device 300.

  In addition, the orderer computer 100 and the orderer computer 101, like the logistics company computer 102, also control the computer itself, display on a file system, display, etc., input from a keyboard or mouse, and other computers via a network. An operating system and a communication control program necessary for performing control such as communication.

  The orderer computer 100 and the order receiver computer 101 further include a personal information registration unit 307, a personal information inquiry unit 308, a delivery reservation registration unit 309, and a delivery consignment as functional modules of computer software programs stored in the storage device 305, respectively. An information inquiry unit 310 is included.

  The personal information registration unit 307 receives the personal information of the contractor including the address or residence, name or name, telephone number, and e-mail address input through the input interface 301 and transmits them to the logistics company computer 102. The contractor ID generated and notified by the logistics company computer 102 corresponding to the contractor personal information is received and displayed on the output interface 302.

  The personal information inquiry unit 308 calls the personal information data associated with the contractor ID already registered in the personal information database 207 of the logistics company computer 102, and makes it possible to make changes to the personal information data as necessary. ing.

  When the delivery reservation registration unit 309 entrusts the delivery of the ordered item, the personal information of the delivery source (ordering party), the personal information of the delivery destination (orderer), the type of the article to be entrusted, the delivery time zone, The delivery item information which is information including the delivery fee and the billing destination is received through the input interface 302 and notified to the logistics company computer 102, and the delivery fee calculated based on the delivery item information in the logistics company computer 102 , And the generated delivery ID are received and displayed as delivery consignment information together with delivery item information.

  The delivery information inquiring unit 310 receives a delivery ID associated with an article entrusted with delivery or an article sent out under entrustment through the input interface 302 and transmits it to the logistics company computer 102 to call the corresponding delivery entrustment information. . The contractor can confirm the called delivery consignment information through the output interface 301 and, as will be described later, information related to delivery such as change of desired delivery date and change of item type as necessary. Changes and corrections can be made.

  Next, with reference to FIG. 1A and FIG. 1B, the flow of processing of the delivery information management method by the system 1 will be described. This example shows a case where an article ordered by Internet shopping is delivered by a logistics company. However, those skilled in the art will also be able to deliver goods accompanying other forms such as telephone shopping and Internet auction based on this embodiment. The present invention can be appropriately applied.

  In the following description, the logistics company computer 102 is “logistics company 102”, the orderer computer 101 is “orderer 101”, the orderer computer 100 is “orderer 100”, and the settlement computer 105 is “settlement company 104”. ", Respectively. The symbol “S” represents a step.

  First, the orderer 100 orders the logistics company 102 including name, address, telephone number, e-mail address, fee settlement method, bank account information according to the fee settlement method, and settlement information such as a credit card information number. The distribution company 102 stores the personal information in the personal information database by the personal information registration management unit 209 (S100). In this case, for example, it is possible to connect to the Internet website established by the logistics company 102 and transmit the orderer personal information. Alternatively, the information may be notified to the logistics company by another medium such as a facsimile.

  When the payment information of the registered personal information of the orderer includes credit card information, the personal information registration management unit 209 inquires of the payment company 104 for the credit card information number, and checks whether it can be used or whether it is valid. . When the settlement information of the registered personal information of the orderer includes bank account information, it is inquired whether it matches with the account holder and whether or not the charge can be deducted. When payment information is not included in the orderer personal information, such processing related to payment processing is not performed.

  Next, the logistics company 102 generates an orderer ID uniquely associated with the information registered in the personal information database 207 by the personal ID issue notification unit 210. The rule for generating the orderer ID may be arbitrarily determined, and by combining arbitrary codes based on the orderer personal information registered in the personal information database 207 (using a part of reading such as name). Alternatively, it can be generated by combining the codes regardless of the registered orderer personal information, and the orderer ID thus generated is combined with the corresponding orderer personal information data in the personal information database. Stored in 207. At this time, any date may be set and stored as the expiration date of the orderer ID. The orderer ID generated in this way is notified to the orderer 100 (S102).

  For the contractor 101 as well, as in the case of the orderer 100, the contractor 101 transmits and stores the personal information of the contractor in the personal information database 207 of the logistics company 102 (S104). Similarly, the contractor ID is generated and stored together with the contractor personal information data in the personal information database 207, and the contractor ID is notified to the contractor 101 (S106).

  As described above, both the orderer 100 and the contractor 101 are ready to receive the delivery service of the logistics company 102 using the system 1. Hereinafter, the flow from the order of actual goods to delivery will be described.

  An orderer (who is an article purchaser and a delivery destination) 100 is a contractor (who is an article seller and a delivery source) 101 in order to have the purchased article delivered. The orderer ID is notified. At this time, the billing destination for the delivery fee of the article is determined (S108).

  Next, the contractor 101 receives the orderer ID that has already been issued, the orderer ID received from the orderer, the attribute of the item that the orderer receives the order and entrusts delivery, and the desired collection date and time of the target item. The article delivery information including the desired delivery date and time, the fee settlement method, and the billing destination is transmitted to the logistics company 102 (S110). The “article attribute” includes data used by the logistics company 102 to calculate the delivery fee. For example, the type of the article (for example, “electronic device”, “food”), dimensions, weight, shape, handling (E.g., "precision equipment", "freezing") or the like.

  In the logistics company 102, the delivery reception fee calculation unit 211 acquires the article delivery information received from the contractor 101, and uses the orderer ID and the contractor ID included therein as keys to store the personal information corresponding to each item. Data is acquired from the personal information database 207, each address is specified, and based on the obtained address information and the attribute of the article, a delivery fee is calculated by a calculation method determined by the logistics company 102 To do. Then, the delivery ID issuance notification unit 211 generates and issues a delivery ID corresponding to the article delivery information, and transmits it to the orderer 100 and the contractor 101 (S112, S116).

At this time, if the contractor is designated as the billing destination of the delivery fee, the settlement information (credit card information, bank account information, etc.) included in the contractor's personal information and the billed amount are transmitted to the settlement company 104 and approved. Perform the process. On the other hand, if the orderer is designated as the billing destination for the delivery fee, the settlement information included in the orderer's personal information is transmitted to the settlement company 104 and the settlement process is similarly performed. (Indicated by broken lines with double arrows in FIG. 1)
Then, the contractor 101 affixes the delivery ID received from the logistics company 102 to the article to be commissioned and requests the logistics company 102 for delivery (S114-1). The logistics company 102 refers to the address of the orderer 100 in the delivery information database 208 using the delivery ID affixed to the article to be delivered as a key, and delivers the article.

--- Database structure ---
Next, the structure of each database provided in the system 1 will be described.
FIG. 4 shows a structural example of the personal information database 207 stored in the storage device 205 of the logistics company 102. The personal information database 207 is a collection of records in which the personal information data about one orderer or the contractor is one record. The personal information data constituting each record includes a name, a zip code, and an address. , Phone number, e-mail address, payment method, payment information corresponding to the payment method, orderer ID or orderer ID corresponding to the record, and corresponding password and ID expiration date, but this is not necessarily the case. There is no need.

  The orderer ID or the orderer ID and the password corresponding to the orderer ID are stored by the logistics company 102 uniquely generated and issued to the orderer or the orderer. Regarding passwords, as is generally done, a combination of codes automatically generated by a logistics company is stored as a password at the time of initial registration so that the orderer or contractor can change the settings arbitrarily. Can be configured.

  With regard to the expiration date of the orderer ID or the ordering party ID, for example, if it is indefinite, the expiration date is not stored, and if an expiration date is set, each is stored in a predetermined format.

  As the payment information corresponding to the name, address, telephone number, e-mail address, payment method, and payment method, data input by the orderer or the contractor is stored as it is.

  In particular, regarding the payment method and payment information, when the payment method is payment by credit card, the credit company name, credit card number, credit card holder, and credit card expiration date are stored as the payment information. When the settlement method is bank account withdrawal, the bank name, the store name, the store number, the account type, the account number, and the account holder are stored as the settlement information according to the input of the orderer or the contractor. When the payment method is electronic money, for example, an electronic money management company name, a registration number, and a holder are stored.

  FIG. 5 shows an example of the structure of a delivery information database 208 that stores article delivery information registered when the contractor 101 makes an article delivery reservation.

  The delivery information database 208 is a set of records in which data relating to delivery processing of a certain article is taken as one record of delivery consignment information which is information relating to one delivery processing entrusted by the logistics company 102 from the contractor 101. , Each record includes a delivery ID, an orderer ID, a contractor ID, the type of article to be delivered, weight, dimensions, handling information, delivery fee, desired collection date and time of delivery, desired delivery date and time, and the individual to whom the delivery fee is billed Includes ID. However, the record configuration does not necessarily have to be as described above.

  When the distribution company 102 accepts a delivery reservation from the contractor 101, the delivery ID is generated by combining arbitrary codes according to a predetermined rule, and stored in a corresponding article delivery process record.

  The status is data that reflects the current progress status of each reserved delivery process in principle in real time, and the delivery process of each item collected from the delivery terminal of the logistics company 102 or the management terminal owned by the delivery person The status is recorded as a status such as “before pickup”, “delivering”, “delivery completed”, or the like. Such status information can be collected, for example, by connecting the system 1 to an existing delivery management system of the logistics company 102.

  In the registrant column, the ID of the person who makes the delivery reservation is stored, and usually coincides with the contractor ID which is the delivery source to be entrusted with delivery. The registrant's ID is automatically acquired by the delivery acceptance fee calculation unit 211 of the logistics company 102 by acquiring the ID (login ID to the system 1 described later) embedded in the accepted delivery reservation data. Can be stored.

  In the fields of delivery source, delivery destination, delivery item type, weight, size, handling information, desired collection date and time, and billing destination, the orderer ID (information entered by the contractor 101 that makes a reservation for delivery of goods) (Delivery source), orderer ID (delivery destination), type of article reserved for delivery, article weight, article size, and desired collection date and time when the article is collected by the logistics company are stored.

  The desired delivery date and time stores information initially input by the contractor 101 (article seller, delivery source) who makes a delivery reservation for the article, and thereafter the orderer 100 (corresponding to the delivery ID as necessary) The purchaser of goods, the delivery destination) can call this and make correction input.

  The delivery fee is a price required for delivery of the article, and the delivery source, delivery destination, type of article to be delivered, weight, dimensions, handling information (as described above, “precision equipment”) , “Frozen”, etc.), and the delivery fee calculated according to the fee system prescribed in the logistics company 102 is stored.

---- Processing screen ---
Next, with respect to the flow of delivery information processing in the system 1 described with reference to FIGS. 1A to 5, refer to display screens transmitted (pushed) from the logistics company 102 to the orderer 100 or the contractor 101 in each step. However, each step will be described in more detail. That is, in the present system 1, these display screens are generated by the logistics company 102, and display screen data transmitted to the orderer 100 or the orderer 101 is used as the function modules of the orderer 100 or the orderer 101, for example. Are displayed on a display or the like as each output interface.

  FIG. 6 shows a login screen 601 that is displayed first when the orderer 100 or the contractor 101 connects to the logistics company 102 via the communication network 103. This login screen 601 is displayed by the login processing unit 311 of the orderer 100 or the contractor 101.

  The login screen 601 includes an area 602 for inputting an orderer or orderer ID, an area 603 for inputting a corresponding password, and a new registration button 604 for registering personal information when the system 1 is newly used. And a login button 605 for registering and using the system 1, that is, for logging in. Note that the configuration of the display screen illustrated with respect to the present embodiment including the login screen 601 is merely an example, and other designs are arbitrarily adopted and applied as appropriate in response to a request from a visual effect or the like. be able to.

  When a new registration button 604 is pressed, a transition is made to a personal information registration screen 701 described later. At this time, the information input in the area 602 for inputting the orderer or orderer ID and the area 603 for inputting the password are discarded.

  The information entered in the area 602 where the orderer or orderer ID is entered and the information entered in the password entry area 603 match the orderer or orderer ID and password stored in the personal information database 207, respectively, and the expiration date. Is after the date and time of login, when the login button 605 is pressed, a transition is made to a menu screen 901 in the system 1 described later. When either the orderer or orderer ID or password is not stored in the personal information database 207, or the password corresponding to the ID does not match, or when the date and time of login attempt exceeds the expiration date For example, the login screen 601 remains displayed.

  When information mismatch occurs, the screen may be changed to a prompt screen prompting re-input of information on the mismatch, for example, a password. If it is determined that the login has failed from the system 1 side after a predetermined number of trials, a display screen to that effect may be presented.

  Next, the personal information registration screen will be described. FIG. 7 is a diagram showing an example of the personal information registration screen 701 of the system 1. This personal information registration screen 701 is displayed by the personal information registration unit 307 of the orderer 100 or the contractor 101.

  In the personal information registration screen 701, the orderer 100 or the contractor 101 inputs an area 702 for inputting a name or name, an area 703 for inputting a postal code, an area 704 for inputting an address or a residence, and a telephone number. An area 706, an area 707 for selecting a payment method, areas 708, 709, and 710 for inputting payment information corresponding to the payment method selected in the payment method 707, and registration for transmitting the input information to the logistics company A button 711 and a cancel button 712 for canceling personal information registration are provided.

  Here, in the case of payment by credit card, the payment information is, for example, credit card number, card expiration date, and card holder information. When the settlement method is bank account withdrawal, for example, bank name, contract store name, account type, account number, and account holder information. When the payment method is electronic money, for example, information on the type of electronic money, an electronic money registration number, and a telephone number of a mobile phone.

  When the above personal information is input and the registration button 711 is pressed, a transition is made to a personal information registration result screen 801 described later. However, if there is omission of necessary information or incomplete payment information, a message is displayed on the personal information registration screen 801 to notify the omission of input information and incomplete payment information. With the input area initialized (returned to blank), the registration screen 701 is displayed again and waits. When the cancel button 712 is pressed, the information input in the input areas 702 to 710 is discarded and the screen transitions to a menu screen 901 described later.

  Next, the personal information registration result screen displayed when the orderer or contractor personal information is stored in the personal information database 207 in the logistics company 102 of the system 1 and the orderer or contractor ID is issued and notified. explain. FIG. 8 is a diagram illustrating an example of the personal information registration result screen 801.

  This personal information registration result screen 801 is displayed by the personal information registration unit 307 of the orderer 100 or the contractor 101. The personal information registration result screen 801 includes an area 802 for displaying the orderer or orderer ID notified from the logistics company 102, an area 803 for displaying the expiration date of the ID notified from the logistics company 102, and the logistics company 102 The area 804 for displaying the password generated and notified in accordance with the appropriate rules in a hidden form, the password change button 805 for changing the set password, the orderer or orderer ID, the expiration date, and the password And a confirmation button 806 for confirming the use of the present system 1. When the password change button 805 is pressed, a transition is made to a password change screen 1401 described later. When a confirmation button 806 is pressed, a transition is made to a menu screen 901 described later.

  Next, the menu screen 901 will be described. FIG. 9 shows an example of the menu screen 901 in the present system 1 (an example displayed on the contractor 101). This menu screen 901 is used to inquire, change or delete the contents of personal information registered in the personal information database 207 of the logistics company 102, register for delivery reservation, inquire about the contents of already reserved delivery, change or delete these 3 The orderer or the contractor can select one of the three processes. The menu screen 901 is displayed by the menu presenting unit 312 of the orderer 100 or the contractor 101.

  As illustrated, the menu screen 901 includes an area 902 for selecting any one of “personal information inquiry / change / delete”, “delivery reservation registration”, and “delivery information inquiry / change / delete”, and the area 901 to be selected. And a “next” button 903 for transitioning to the process selected in step (1), and a logout button 904 for logging out from the system 1.

  When “Personal information inquiry / change / deletion” is selected and a “Next” button 903 is pressed, a transition is made to a personal information inquiry / change screen 1001 described later. When “delivery reservation registration” is selected and a “next” button 903 is pressed, a transition is made to a delivery reservation registration screen 1101 described later. When “delivery information inquiry / change / deletion” is selected and a “next” button 903 is pressed, a transition is made to a delivery information inquiry / change / deletion screen 1301 described later. When the logout button 904 is pressed, the system 1 is logged out and the screen transitions to the login screen 601.

  Next, the personal information inquiry / change / delete screen 1001 will be described. FIG. 10 shows an example of the personal information inquiry / change / delete screen 1001 (an example displayed by the contractor 101).

  This personal information inquiry / change / delete screen 1001 is a screen for the orderer 100 or the order receiver 101 to call and display the personal information stored in the personal information database 207 of the logistics company 102, and through this screen 1001. The personal information stored in the personal information database 207 of the logistics company 102 can be changed, the password can be changed, and the personal information can be deleted. The personal information inquiry / change / delete screen 1001 is displayed by the personal information inquiry unit 308 of the orderer 100 or the contractor 101.

  The personal information inquiry / change / delete screen 1001 includes an area 1002 for displaying the name stored in the personal information database 207 of the logistics company 102 and an area 1003 for displaying the postal code for the orderer 100 or the order-receiver 101. An area 1004 for displaying an address, an area 1005 for displaying a telephone number, an area 1006 for displaying a payment method, areas 1007, 1008 and 1009 for displaying payment information corresponding to the payment method, and a password change for a logistics company In the logistics company 102, a password change button 1010 for performing in 102, a personal information change button 1011 for changing personal information, an inquiry end button 1012 for ending personal information inquiry processing, and deletion of personal information are performed in the logistics company 102. And a personal information deletion button 1013 for performing the operation.

  When a password change button 1010 is pressed on this screen 1001, the screen changes to a password change screen 1401 described later. When the personal information change button 1011 is pressed, the screen transits to the personal information registration screen 701. When the inquiry end button 1012 is pressed, the menu screen 901 is displayed. When a personal information deletion button 1013 is pressed, a transition is made to a personal information deletion screen 1501 described later.

  Next, the delivery reservation registration screen 1101 will be described. FIG. 11 is a diagram illustrating an example of a delivery reservation registration screen 1101 (an example in which the contractor 101 performs delivery reservation registration).

  This delivery reservation registration screen 1101 shows the attributes of the goods to be entrusted to the logistics company 102 and the delivery source (order received) when the orderer 101 as the delivery agency entrusts the logistics company 102 with the delivery of the article by the system 001. (Person ID), delivery destination (orderer ID), desired collection date and time, desired delivery date and time, etc. are entered and registered in the delivery information database 208. This delivery reservation registration screen 1101 is displayed by the delivery reservation registration unit 309 of the contractor 101 who is the normal delivery source.

  The delivery reservation registration screen 1101 includes an area 1102 for inputting a contractor ID as a delivery source of an article, an area 1103 for inputting an orderer ID as a delivery destination of an article, and an area for inputting the type of an article to be delivered. 1104, an area 1105 for inputting the weight of the article, an area 1106 for inputting the dimensions of the article, an area 1107 for inputting information on the handling of the article, an area 1108 for inputting the desired date and time of collection by the logistics company 102, An area 1109 for inputting the desired delivery date and time to the delivery destination, an area 1110 for entering the personal ID of the delivery charge, and a registration button 1111 for transmitting the information entered in the areas 1101 to 1110 to the logistics company 102 And a cancel button 1112 for canceling the delivery reservation registration.

  Here, the handling method has already been briefly described. For example, if the type of article to be delivered is “food”, it is “frozen”, and if it is an electronic instrument, it is “precision equipment”. The delivery source inputs the precautions for handling the delivery of the item, and the contents are reflected in the delivery fee according to the fee system determined by the logistics company 102.

  When information 1102 to 1110 related to delivery is input and a registration button 1111 is pressed, the screen changes to a delivery reservation acceptance screen 1201 described later. If there is omission or incomplete input of necessary information, a message notifying the incomplete input information is displayed on the delivery reservation registration screen 1101 and the input area of the delivery reservation registration screen 1101 is initialized (blank). Display again in status and wait. When a cancel button 1112 is pressed, information input in the input areas 1102 to 1110 is discarded and the menu screen 901 is displayed.

  Next, the delivery reservation acceptance screen 1201 will be described. FIG. 12 is a diagram showing an example of the delivery reservation acceptance screen 1201 of the system 1. The delivery reservation acceptance screen 1201 is delivered from the logistics company 102 when the delivery information 1110 to 1110 is stored as a record related to the reserved delivery process in the delivery information database 208 of the logistics company 102 in the system 1. It is a screen for displaying a delivery ID transmitted to the original contractor 101. This delivery reservation acceptance screen 1201 is displayed by the delivery reservation registration unit 309 of the contractor 101.

  The delivery reservation acceptance screen 1201 includes an area 1202 for displaying a delivery ID notified from the logistics company 102 and a confirmation button 1203 that is pressed when confirming the delivery ID and confirming the delivery reservation. When a confirmation button 1203 is pressed, a transition is made to a delivery information inquiry / change / delete screen 1301 described later.

  Next, the delivery information inquiry / change / delete screen 1301 will be described. 13A and 13B are diagrams illustrating an example of the delivery information inquiry / change / delete screen 1301. FIG. 13A illustrates a case where the contractor 101 acquires, and FIG. 13B illustrates a case where the orderer 100 acquires. The delivery information inquiry / change / delete screen 1301 displays the delivery information stored in the delivery information database 208 of the logistics company 102 in the system 1 as a table. The delivery information inquiry / change / delete screen 1301 is displayed by the delivery information inquiry unit 310 of the orderer 100 or the order receiver 101.

  The delivery information inquiry / change / delete screens 1301a and 1301b are information related to the ordering person 100 or the ordering person 101 who is the logged-in user from the delivery information database 208 stored in the storage device 205 of the logistics company 102. Only in the delivery information tables 1302a and 1302b, which are obtained and displayed using the orderer ID or the order receiver ID included as the delivery source or delivery destination information as a key, and the delivery information database 208 of the logistics company 102. The change buttons 1303a and 1303b for changing one of the delivery information, the delete button 1304a for deleting one of the delivery information, and the delivery information inquiry by the delivery information inquiry / change / delete screen 1301 are ended. Inquiry end buttons 1305a and 1305b are provided.

  The delivery information tables 1302a and 1302b include areas for displaying change / delete operation buttons 1303a, 1303b and 1304a, a delivery ID, a status indicating delivery status, a delivery source personal ID (ordering party ID), and a delivery destination personal ID. (Orderer ID), type of article to be delivered, weight, dimensions, handling information, delivery fee, desired collection date / time, desired delivery date / time, and individual ID of the billing destination of the delivery fee are displayed.

  Here, the delivery status status information includes “before collection” indicating a stage before the goods are shipped and before the logistics company performs the collection work, and before the goods are delivered and the logistics company 102 is performing the collection work. “During collection” indicating that the distribution company 102 has completed the collection work of goods and carrying out the delivery work, “Delivery” indicating the state where delivery to the delivery destination (orderer) has been completed It has four states “complete”. As described above with respect to the delivery information database 208, such status information can be acquired from the existing delivery management system in the logistics company 102, and is not necessarily limited to the four types of information described above.

  The types of buttons 1303a to 1304a to be displayed in the change operation / deletion operation area, the input changeable area, and the input unchangeable area are displayed as delivery status, delivery source, delivery destination, current date and time (distribution of the system 1). The time of the company 102) and the desired collection date / time change. The change button 1303a and the delete button 1304a are displayed in the change / delete operation area because the orderer ID as the delivery source matches the personal ID of the logged-in user and the delivery status status is “before collection”. This is the case where the desired collection date is after the current date. In this case, as shown in FIG. 13A, the contractor who is the delivery source changes the delivery destination, the type of the article, the weight, the dimensions, the handling information, the delivery fee, the desired delivery date / time, the desired delivery date / time, and the billing destination. Can do. For example, as shown in FIGS. 13A and 13B, changeable items are displayed as white cells, and unchangeable items are displayed as colored cells.

  Only the change button 1303a is displayed in the change operation / delete operation area because the ordering party ID of the delivery source matches the personal ID of the logged-in user and the status is “before pickup” or “during pickup”. And the desired delivery date and time is later than the current date and time. In this case, the desired delivery date and time of the article can be changed.

  As shown in FIG. 13B, when the orderer who is the delivery destination is logged in (the login ID matches the ID stored as the delivery destination information), the delivery status is “collection”. Only when the information on the desired delivery date / time is later than the current date / time is “before”, “collecting”, or “delivering”, only the desired delivery date / time information can be changed by the change button 1303b. .

  When both the change button 1303a and the delete button 1304a are displayed, when the change button 1303a is pressed, the screen of the contractor 101 transitions to the delivery reservation registration screen 1101, and the delivery destination, the type of the delivery item, the weight, and the dimensions. Only the handling information, the desired collection date, the desired delivery date, and the billing address can be changed.

  When both the change button 1303a and the delete button 1304a are displayed, when the delete button 1304a is pressed, the delivery information record is deleted, and the delivery information inquiry / change / delete screen 1301 is displayed again.

  When only the change buttons 1303a and 1303b are displayed, when the change button 1303a or 1303b is pressed, the screen of the orderer 100 or the order receiver 101 is changed to the delivery reservation registration screen 1101, and only the desired delivery date and time can be changed. Become. When an inquiry end button 1305 is pressed, the menu screen 901 is displayed.

  Next, the password change screen will be described. FIG. 14 is a diagram showing an example of the password change screen 1401 of the system 1. This password change screen 1401 is used to change the password of the personal information related to the orderer 100 or the contractor 101 stored in the personal information database 207 of the logistics company 102 of the system 1. This password change screen 1401 is displayed by the personal information registration unit 307 of the orderer 100 or the contractor 101.

  The password change screen 1401 includes an area 1402 for inputting a password that is currently registered and used, an area 1403 for inputting a new password to be changed, an area 1404 for confirming and inputting the input new password, and a password A password change button 1405 for executing the change of the password, and a cancel button 1406 for canceling the change of the password.

  The password is input in the area 1402 for inputting the password currently used, the new password is input in the area 1403 for inputting the new password to be changed, and the confirmation is performed in the area 1404 for confirming the input new password. When the password for the password is entered and the password change button 1405 is pressed, the current password matches the password contained in the personal information database 207 of the logistics company 102, and the password entered in the areas 1403 and 1404 Is satisfied, the new password input in the area 1403 is stored in the corresponding record of the personal information database 207 of the logistics company 102, and the personal information registration result screen 801 is displayed. If the above condition is not satisfied, or if the cancel button 1406 is pressed, the password is not changed, and the screen transits to the personal information inquiry / change / delete screen 1001.

  Next, the personal information registration deletion screen of the system 1 will be described. FIG. 15 is a diagram showing an example of the personal information registration / deletion screen 1501. This personal information registration deletion screen 1501 is for deleting a record of personal information stored in the personal information database 207 of the logistics company 102 in the system 1. This personal information registration deletion screen 1501 is displayed by the personal information inquiry unit 309 of the orderer 100 or the order receiver 101.

  The personal information registration deletion screen 1501 includes an area 1502 for displaying the ID of the currently logged-in user, that is, the orderer 100 or the order receiver 101, and a delete button 1503 for executing deletion.

  When a delete button 1503 is pressed, a record that matches the personal ID is searched from records stored in the personal information database 207 of the logistics company 102. If a matching record is found, the record is deleted. In this case, for the sake of safety, a step of confirming execution of the deletion by further inputting a password corresponding to the personal ID may be provided. If the record corresponding to the personal ID is successfully deleted, the fact is displayed and the screen transitions to the login screen 601.

  In the present system 1 described above, the contractor 101 as a delivery source makes a delivery reservation for a desired article, affixes the delivery ID generated correspondingly to the article to be commissioned for delivery, and the orderer (delivery destination) ( The goods are entrusted to the logistics company 102 for the goods purchaser). The logistics company 102 entrusted with the delivery of the article confirms the delivery address and the desired delivery date and time using the delivery ID attached to the collected article as a search key, and delivers the article to the delivery address at the date and time. It will be.

  As described above in detail, according to one embodiment of the present invention, the personal information of both the orderer who orders the article and the contractor who receives the order is centrally managed only by the delivery company. There is no need to disclose personal information even to the contractor, and the contractor does not have to display the personal information such as the orderer's address and name on the packaging of the goods to be consigned for delivery. Will increase.

  The first information processing apparatus of the delivery company reflects the progress status of the delivery process for each of the delivery acceptance information approved by the orderer, and the orderer or the orderer accepts the delivery related to itself. The trust information can be browsed from the first information processing apparatus through the second information processing apparatus or the third information processing apparatus, and a predetermined item is changed according to the progress of the delivery process. The ordering party or the contractor can confirm the progress of the delivery process regarding itself in a timely manner, and in accordance with the progress of the delivery process based on the circumstances that occurred later. The matters within the allowable range can be changed.

  If the orderer personal information and the contractor personal information include information necessary for acceptance processing including name or name and address or location, and price settlement information, the orderer and contractor personal information Is input to the first information processing apparatus of the delivery company, and information related to the settlement of payment between the orderer and the contractor is obtained together with information necessary for delivery processing such as name and address. Therefore, the trouble of inputting payment information every time an order is placed can be saved.

  If the article delivery information includes the orderer ID, the orderer ID, the attribute of the article entrusted with delivery, the charge required for delivery, and information on the billing destination, It is possible to confirm at a glance the attributes and charges of the delivered goods.

It is a schematic diagram which shows the structure of the delivery information management system by one Embodiment of this invention, and the flow of a process. It is the schematic diagram which took out and showed the flow of the process of FIG. It is a figure which shows the structural example of the distribution company computer 102 of the delivery information management system by one Embodiment of this invention. It is a figure which shows the structural example of the orderer computer 100 and the order receiver computer 101 of the delivery information management system by one Embodiment of this invention. It is a figure which shows the structural example of the personal information database 207 stored in the logistics company computer 102. FIG. It is a figure which shows the structural example of the delivery information database 208 stored in the distribution company computer 102. FIG. It is a figure which shows an example of the login screen 601 of this system 1. FIG. It is a figure which shows an example of the personal information registration screen 701 of this system 1. FIG. It is a figure which shows an example of the personal information registration result screen 801 of this system 1. FIG. It is a figure which shows an example of the menu screen 901 of this system 1. FIG. It is a figure which shows an example of the personal information inquiry / change / delete screen 1001 of this system 1. FIG. It is a figure which shows an example of the delivery reservation registration screen 1101 of this system 1. FIG. It is a figure which shows an example of the delivery reservation reception screen 1201 of this system 1. FIG. It is a figure which shows an example of the delivery information inquiry / change / deletion screen (for ordering party 101) 1301a of this system 1. FIG. It is a figure which shows the delivery information inquiry / change / deletion screen (for the orderer 100) 1301b of this system 1. FIG. It is a figure which shows an example of the password change screen 1401 of this system 1. FIG. It is a figure which shows an example of the personal information registration screen 1501 of this system 1. FIG.

Explanation of symbols

100: Orderer computer (third information processing apparatus)
101 ... Contractor computer (second information processing apparatus)
102 ... Logistics company computer (first information processing device)
103 ... Communication network 104 ... Payment computer (Payment company)
200, 300 ... CPU
201, 301 ... input interface 202, 302 ... output interface 203, 303 ... memory 204, 304 ... communication interface 205, 305 ... storage device 206, 306 ... program 207 ... personal information database 208 ... delivery information database 209 ... personal information registration management Unit 210 ... Personal ID issue notification unit 211 ... Delivery acceptance fee calculation unit 212 ... Delivery ID issue notification unit 213 ... Delivery fee settlement unit 307 ... Personal information registration unit 308 ... Personal information inquiry unit 309 ... Delivery reservation registration unit 310 ... Delivery information Reference unit 311 ... Login processing unit 312 ... Menu presentation unit 601 ... Login screen 701 ... Personal information registration screen 801 ... Personal information registration result screen 901 ... Menu screen 1001 ... Personal information inquiry / change / delete screen 1101 ... Delivery reservation registration screen 1201 ... delivery reservation acceptance Surface 1301 ... delivery information query / change / delete screen 1401 ... Change Password screen 1501 ... personal information registration screen

Claims (9)

Delivery processing of the article, which is exchanged between an orderer who orders the article, a contractor who accepts the order of the article, and a delivery company which entrusts delivery of the article from the contractor based on the order A method of managing information about
The first information processing device used by the delivery company, the second information processing device used by the contractor, and the third information used by the orderer, which can be connected to each other via a communication network. Executed by the processing unit,
Transmitting from the second information processing apparatus to the first information processing apparatus personal information required when the contractor entrusts the delivery company with article delivery;
Personal information of the orderer to be used by the delivery company when the delivery company entrusts delivery of the article ordered by the orderer from the third information processing apparatus to the first information processing apparatus. Sending, and
The first information processing apparatus of the delivery company generates a contractor ID associated with the contractor personal information received from the second information processing apparatus of the contractor and together with the contractor personal information Storing the generated contractor ID generated and transmitting the contractor ID to the second information processing apparatus of the contractor;
The first information processing device of the delivery company generates an orderer ID associated with the orderer personal information received from the third information processing device of the orderer, and together with the orderer personal information Storing and generating the generated orderer ID to the third information processing apparatus of the orderer;
When the orderer receives an order from the orderer with the orderer ID, the orderer ID, its own orderer ID, and article delivery information which is information relating to delivery of the article to be entrusted to delivery. Transmitting from the second information processing device to the first information processing device of the delivery company;
The first information processing apparatus delivers the article from the orderer to the orderer based on the orderer ID, the contractor ID, and the article delivery information received from the second information processing apparatus. Calculating a delivery fee to generate a delivery ID corresponding to the orderer ID, the contractor ID, and the article delivery information;
The first information processing apparatus transmitting the delivery ID to the second information processing apparatus;
When the first information processing apparatus receives a notification from the second information processing apparatus that the first information processing apparatus confirms the delivery ID received by the second information processing apparatus, the first information processing apparatus A step in which the information processing device stores delivery acceptance information, which is information relating to delivery processing entrusted from the contractor including the delivery fee, in association with the delivery ID;
The first information processing device transmitting the delivery acceptance information to the second information processing device of the contractor and the third information processing device of the orderer;
A delivery information management method comprising: The delivery information management method according to claim 1,
The first information processing apparatus of the delivery company reflects the progress of the delivery process for each of the delivery consignment information, and the orderer or the contractor receives the delivery consignment information relating to the second information. The information processing apparatus can be browsed from the first information processing apparatus through the information processing apparatus or the third information processing apparatus, and a change process can be executed for a predetermined item corresponding to the progress of the delivery process. A delivery information management method characterized by the above. The delivery information management method according to claim 1,
The delivery information management method characterized in that the orderer personal information and the contractor personal information include information necessary for delivery processing including a name or name and an address or location, and price settlement information. The delivery information management method according to claim 1,
The delivery information management method characterized in that the delivery acceptance information includes the orderer ID, the orderer ID, the attribute of the article for which delivery is entrusted, the charge required for delivery, and the billing destination. Delivery processing of the article, which is exchanged between an orderer who orders the article, a contractor who accepts the order of the article, and a delivery company which entrusts delivery of the article from the contractor based on the order A system for managing delivery information, which is information about
The first information processing device used by the delivery company, the second information processing device used by the contractor, and the third information used by the orderer, which can be connected to each other via a communication network. The first information processing apparatus comprises: a processing apparatus;
The contractor's personal information, which is personal information required when the contractor consigns the delivery of the article to the delivery company, and the delivery when the delivery of the article ordered by the contractor is commissioned to the delivery company. Ordering party personal information to be used by a business operator is received from the second information processing apparatus and the third information processing apparatus, respectively, and the ordering party ID associated with the ordering party personal information and the ordering party personal information are received. A personal information registration management unit that generates an orderer ID associated with the information and stores the orderer personal information together with the orderer personal information and the orderer personal information;
A personal ID issuance notification unit for transmitting the generated orderer ID and the orderer ID to the second information processing apparatus of the orderer and the third information processing apparatus of the orderer, respectively;
A delivery fee for delivering the item from the orderer to the orderer based on the orderer ID, the orderer ID, and the item delivery information received from the second information processing apparatus of the orderer. A delivery charge calculator that calculates
A delivery ID issuance notification section for generating a delivery ID corresponding to the orderer ID, the contractor ID, and the article delivery information;
When the first information processing apparatus receives a notification from the second information processing apparatus that the first information processing apparatus confirms the delivery ID received by the second information processing apparatus, the first information processing apparatus The information processing apparatus stores delivery acceptance information, which is information related to delivery processing entrusted from the contractor including the delivery fee, in association with the delivery ID, and stores the delivery acceptance information in the second order of the contractor. A delivery information management unit for transmitting to the information processing device and the third information processing device of the orderer;
A delivery information management system comprising: The delivery information management system according to claim 5,
The first information processing apparatus of the delivery company reflects the progress status of the delivery process for each of the delivery acceptance information approved by the orderer, and the orderer or the orderer relates to itself. The delivery consignment information can be browsed from the first information processing apparatus through the second information processing apparatus or the third information processing apparatus, and predetermined matters corresponding to the progress of the delivery process A delivery information management system capable of executing a change process. The delivery information management system according to claim 5,
The delivery information management method, wherein the personal information of the orderer and contractor includes a name or name, an address or location, a telephone number, an e-mail address, and price settlement information. The delivery information management system according to claim 5,
The delivery information management system, wherein the delivery information includes the orderer ID, the orderer ID, the attribute of the article for which delivery is entrusted, the charge required for delivery, and the billing destination. An information processing apparatus used in the delivery information management system according to claim 5,
The contractor's personal information, which is personal information required when the contractor entrusts the delivery of goods to the delivery company, and when the orderer orders goods to the contractor, the contractor Receiving individual orderer personal information for use by the delivery company when entrusting delivery of the ordered item to the delivery company, from the second information processing apparatus and the third information processing apparatus, A personal information registration management unit that generates an orderer ID associated with the orderer personal information and an orderer ID associated with the orderer personal information, and stores the orderer ID together with the orderer personal information and the orderer personal information When,
A personal ID issuance notification unit for transmitting the generated orderer ID and orderer ID to the second information processing apparatus of the orderer and the third information processing apparatus of the orderer, respectively;
A delivery fee for delivering the item from the orderer to the orderer based on the orderer ID, the orderer ID, and the item delivery information received from the second information processing apparatus of the orderer. A delivery charge calculator that calculates
A delivery ID issuance notification section for generating a delivery ID corresponding to the orderer ID, the contractor ID, and the article delivery information;
When the first information processing apparatus receives a notification from the second information processing apparatus that the first information processing apparatus confirms the delivery ID received by the second information processing apparatus, the first information processing apparatus The information processing apparatus stores delivery acceptance information, which is information related to delivery processing entrusted from the contractor including the delivery fee, in association with the delivery ID, and stores the delivery acceptance information in the second order of the contractor. A delivery information management unit for transmitting to the information processing device and the third information processing device of the orderer;
An information processing apparatus comprising: