JP6830779B2 - Product delivery support system, product delivery support device, and product delivery support method - Google Patents

Description

The present invention relates to a product delivery support system, a product delivery support device, and a product delivery support method for supporting the delivery of various purchased products.

In recent years, online shopping using the Internet has rapidly become widespread. In such online shopping, the product is delivered to the delivery destination specified by the purchaser, and it becomes necessary to provide the delivery destination to the online shop. Therefore, there is a risk that the delivery address and name may be misused, which is one of the factors that make users hesitate to purchase products through online shopping.

Various techniques have been proposed to prevent unauthorized use of the delivery address and name of the above-mentioned products. For example, Patent Document 1 discloses a method of providing an escrow service for personal information in online shopping using a personal information management device. In this prior art, the electronic commerce system acquires personal information such as an address that the customer has permitted to disclose from the personal information management device based on the session identification information received from the customer's terminal device. By interposing the personal information management device in this way, it is possible to prevent the personal information from being provided to an unauthorized person. In addition, since this electronic commerce system prints the delivery address as a barcode, it is possible to prevent the address from being acquired by a third party and used illegally.

Further, in Patent Document 2, there is a terminal in the delivery route that prints the name and address of the recipient in the delivery address column of the delivery table, and a secret location that stores the name and address of the recipient in association with an anonymous code. An anonymous delivery system consisting of a management server is disclosed. In this anonymous delivery system, a recipient's anonymous code is transmitted from the recipient terminal to the sender terminal, and the sender terminal that receives the anonymous code prints a barcode representing the anonymous code on the invoice as the delivery destination. Then, the terminal in the delivery route acquires the name and address corresponding to the barcode printed on the invoice from the secret location management server, and prints the name and address as the delivery destination. As a result, the goods can be delivered without the sender knowing the name and address of the recipient.

Japanese Unexamined Patent Publication No. 2006-039945 Japanese Unexamined Patent Publication No. 2010-14217

However, in the case of the above-mentioned conventional technology, it is necessary for the purchaser of the product to register the address and the like to which the product is delivered in the personal information management device / secret location management server, which requires a considerable amount of time and effort. There's a problem.

The present invention has been made in view of such circumstances, and a main object thereof is to provide a product delivery support system, a product delivery support device, and a product delivery support method capable of solving the above problems.

The present inventors have focused on the fact that credit card members have registered various information including their own addresses with the credit card company, and by using this information, they can become member stores of credit cards. We have found that it is possible to deliver products without notifying the delivery address of the products. Based on this finding, the present inventors have obtained the following inventions.

The product delivery support system according to one aspect of the present invention includes a credit card company server and a member store device provided on the member store side of the credit card, and is sold to a credit card member at the member store. In the product delivery support system that supports the delivery of products, the card company server has a member information storage unit that stores member information including the delivery destination of the product, and when the product is sold to the member at the member store. It was sold to a specific information acquisition means for acquiring member specific information that identifies the member from a member device provided on the member side, and a member specified by the member specific information acquired by the specific information acquisition means. The delivery destination identification means for specifying the delivery destination of the product based on the member information stored in the member information storage unit and the delivery destination ID for identifying the delivery destination of the product are specified by the delivery destination identification means. With the delivery destination ID generation means generated in association with the delivery destination, the delivery destination ID generated by the delivery destination ID generation means , and the member ID for each member store that can identify the specified member for each member store. When the member store device is provided with a first transmission means for transmitting a member's personal information that does not include the member's personal information to the member store device, and the member store device receives the member ID for each member store from the card company server. , A registration means for registering sales history information including a member ID for each member store received in a database, and a delivery destination ID that provides the received delivery destination ID to a delivery company when the delivery destination ID is received from the card company server. comprising a providing unit, wherein the card company server further when acquiring destination ID shipper device provided in the delivery company side, showing a destination that is associated with the acquired destination ID A second transmission means for transmitting the delivery destination information to the delivery company device is provided.

The product delivery support device according to one aspect of the present invention is a member information storage unit that stores member information of a credit card member, including a delivery destination of the product, and the product is sold to the member at a credit card member store. In this case, for the specific information acquisition means for acquiring the member specific information that identifies the member from the member device provided on the member side, and for the member specified by the member specific information acquired by the specific information acquisition means. The delivery destination identification means for specifying the delivery destination of the product sold in the above manner based on the member information stored in the member information storage unit, and the delivery destination ID for identifying the delivery destination of the product are the delivery destinations. A member store that can identify the delivery destination ID generation means generated in association with the delivery destination specified by the specific means, the delivery destination ID generated by the delivery destination ID generation means, and the specified member for each member store. The first transmission means for transmitting a separate member ID that does not include the member's personal information to the member store device provided on the member store side, and the member store device delivers the received delivery destination ID. When the delivery destination ID is acquired from the delivery company device provided on the delivery company side when the information is provided to the supplier, the delivery destination information indicating the delivery destination associated with the acquired delivery destination ID is provided to the delivery company. It is provided with a second transmission means for transmitting to the vendor device.

In the above aspect, the deliverable period storage unit for storing the deliverable period in which the delivery destination information can be provided to the delivery company device is further provided, and the second transmission means is stored in the provideable period storage unit. When the delivery destination ID is acquired from the delivery company device within the available service period, the delivery destination information may be transmitted to the delivery company device.

Further, in the above aspect, the provideable period setting means for setting the provideable period is further provided based on the period required for the delivery preparation of the product, and the provideable period storage unit is set by the provideable period setting means. You may remember the available period.

Further, in the above aspect, the provideable period setting means for setting the provideable period is further provided based on the address of the delivery source and the delivery destination of the product, and the provideable period storage unit is provided by the provideable period setting means. The set availability period may be stored.

Further, in the above aspect, the member information storage unit may store member information with the member's address as the delivery destination of the product.

Further, in the above aspect, the member information storage unit may store member information with the address of the family member as the delivery destination of the product.

Further, in the above aspect, the member information storage unit stores member information including a plurality of delivery destinations of products, and further provides selection information acquisition means for acquiring selection information for selecting a delivery destination from the member device. The second transmission means selects a specific delivery destination from a plurality of delivery destinations associated with the acquired delivery destination ID based on the selection information acquired by the selection information acquisition means. It may be configured to transmit the delivery destination information indicating the selected delivery destination to the delivery company device.

Further, in the above aspect, when the delivery destination ID is acquired from the delivery company device , a third transmission means for transmitting sender information indicating a member specified by the member identification information to the delivery company device is further provided. You may have it.

The product delivery support method according to one aspect of the present invention is performed at a credit card member store using a card company server provided with a member information storage unit that stores member information of credit card members, including the delivery destination of the product. It is a product delivery support method that supports the delivery of products sold to credit card members, and when products are sold to members at the member store, the member is provided from the member device provided on the member side. The step of acquiring the member identification information and the delivery destination of the product sold to the member specified by the acquired member identification information are specified based on the member information stored in the member information storage unit. Steps to generate, a step to generate a delivery destination ID for identifying the delivery destination of the product in association with the specified delivery destination, a generated delivery destination ID , and the specified member can be identified for each member store. A step of transmitting a member ID for each member store that does not include the member's personal information to the member store device provided on the member store side, and a delivery received by the member store device from the card company server. When the destination ID is provided to the delivery company, when the delivery destination ID is acquired from the delivery company device provided on the delivery company side, the delivery destination indicating the delivery destination associated with the acquired delivery destination ID is indicated. It has a step of transmitting information to the delivery company device.

According to the product delivery support system, the product delivery support device, and the product delivery support method according to the present invention, the product purchased by the credit card member can be delivered without the store knowing the delivery destination.

The block diagram which shows the structure of the product delivery support system and its communication destination which concerns on embodiment of this invention. The block diagram which shows the structure of the card company server which concerns on embodiment of this invention. The figure which shows an example of the layout of the member database provided in the card company server which concerns on embodiment of this invention. The figure which shows an example of the layout of the member store database provided in the card company server which concerns on embodiment of this invention. The figure which shows an example of the layout of the member database for each member store provided in the card company server which concerns on embodiment of this invention. The figure which shows an example of the layout of the sales database provided in the card company server which concerns on embodiment of this invention. The flowchart which shows the procedure of the product purchase support process executed by the card company server and the member store terminal and the member terminal which concerns on embodiment of this invention. The flowchart which shows the procedure of the product purchase support process executed by the card company server and the member store terminal and the member terminal which concerns on embodiment of this invention. The figure which shows an example of the delivery destination selection screen displayed on the display part of a member terminal. The flowchart which shows the procedure of the delivery destination provision processing executed by the card company server and the courier terminal which concerns on embodiment of this invention. The figure which shows an example of the screen displayed on the display part of a member terminal. The figure which shows an example of the screen displayed on the display part of a member terminal. The figure which shows an example of the screen displayed on the display part of a member terminal. The figure which shows an example of the screen displayed on the display part of a member terminal.

Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings. It should be noted that each of the embodiments shown below exemplifies a method and an apparatus for embodying the technical idea of the present invention, and the technical idea of the present invention is not limited to the following. Absent. The technical idea of the present invention can be modified in various ways within the technical scope described in the claims.

(Embodiment 1)
[Configuration of product delivery support system]
FIG. 1 is a block diagram showing a configuration of a product delivery support system and a communication destination thereof according to an embodiment of the present invention. The product delivery support system of the present embodiment is composed of the card company server 1 in FIG. 1 and a plurality of member store terminals 3, 3, .... This card company server 1 is a computer system operated by a credit card company, and is provided on the credit card member side in addition to the member store terminals 3, 3, ... Provided on the credit card member store side. It is possible to communicate with the member terminals 2, 2, ... And the home delivery company terminals 4, 4, ... Provided on the side of the home delivery company that delivers the products purchased by the member via the communication network 101 such as the Internet. It is connected. The member terminals 2, 2, ... Are composed of devices having a communication function, such as a personal computer, a mobile phone, and a tablet terminal. Further, the courier terminals 4, 4, ... Are composed of devices having a communication function such as a mobile terminal carried by each person in charge of the courier.

The member store terminals 3, 3, ... Are composed of devices such as a personal computer, and are operated by a person in charge of each member store. Each member store has an online shop on the Internet, and each member purchases products on the online shop. In the present embodiment, each online shop is operated by the member store terminal 3 using the domain independently acquired by each member store. However, other forms may be used, for example, an online shop may be provided by opening a member store in a shopping mall. In this case, the online shop is operated by a computer on the shopping mall side different from the member store terminal 3. Further, even when the member store acquires the domain independently and operates the online shop, the online shop may be operated by another computer instead of the member store terminal 3.

[Card company server configuration]
Hereinafter, the detailed configuration of the card company server 1 described above will be described.
FIG. 2 is a block diagram showing a configuration of a card company server 1 according to an embodiment of the present invention. As shown in FIG. 2, the computer (card company server) 1 includes a CPU 11, a ROM 12, a RAM 13, a hard disk 14, and a communication interface (I / F) 15, and these CPU 11, ROM 12, RAM 13, hard disk 14, and The communication I / F 15 is connected by the bus 16.

The CPU 11 executes various computer programs loaded in the RAM 13. As a result, the computer 1 functions as the card company server 1 of the present embodiment.

The ROM 12 is composed of a mask ROM, a PROM (Programmable ROM), an EPROM (Erasable PROM), an EEPROM (Electrically Erasable PROM), or the like, and is a computer program executed by the CPU 11 and data used when executing the computer program. Is remembered.

The RAM 13 is composed of SRAM, DRAM, or the like. The RAM 13 is used for reading various computer programs stored in the hard disk 14. It is also used as a work area for the CPU 11 when the CPU 11 executes various computer programs.

Various computer programs such as an operating system and an application program to be executed by the CPU 11 and data used for executing the computer programs are pre-installed on the hard disk 14. Further, the hard disk 14 includes a member database (DB) 14A in which member information related to credit card members is stored, a member store database (DB) 14B in which member store information related to credit card member stores is stored, and a member store database (DB) 14B described later. It is generated when the member database (DB) 14C for each member store, which stores the member information for each member store including the member ID for each member store, and the member identified by the member ID for each member store purchases the product. A sales database (DB) 14D for storing sales information is provided. Details of each of these databases will be described later.

Further, a multitasking operating system such as Windows (registered trademark) manufactured and sold by Microsoft Corporation in the United States is installed on the hard disk 14. In the following description, it is assumed that various computer programs run on the operating system.

The communication I / F 15 is an interface device for the card company server 1 to communicate with an external device via each communication network such as the Internet 101. The card company server 1 transmits and receives various data to and from the member terminals 2, 2, ..., the member store terminals 3, 3, ..., and the courier terminal 4, 4, ..., via the communication I / F15. I do.

Hereinafter, details of each database provided on the hard disk 14 will be described.
(A) Member DB14A
FIG. 3 is a diagram showing an example of the layout of the member DB 14A provided in the card company server 1 according to the embodiment of the present invention. As shown in FIG. 3, the member DB 14A has a card number field 111 in which the credit card number of the credit card used by the member is stored, a member ID field 112 in which the member ID for identifying the member is stored, and a member ID. Branch number field 113 where the branch number is stored, name field 114, address field 115, telephone number field 116, and date of birth field 117, where the member's name, address, telephone number, and date of birth are stored, respectively, credit. A card point field 118 in which points given according to the use of a card (hereinafter referred to as "card points") are stored, and a credit card of a family member whose main member is the member (hereinafter referred to as "family card"). Has at least a family field 119 in which the credit card number of is stored. In addition, the member's gender, place of employment, years of service, annual income, borrowing status, etc. are stored in the member DB 14A. The member information stored in the member DB 14A is generated at the time of member registration and is updated as appropriate. As mentioned above, the member information includes the member's personal information such as card number, name, address, telephone number, and date of birth.

The above-mentioned branch number is information used when setting a delivery destination of the product other than the member's address. As shown in FIG. 3, a name and an address are associated with this branch number. At the time of membership registration, each member registers the address and the name of the recipient when the address is used as the delivery address, if there is an address for delivery of the product other than his / her own address. When such a delivery destination is registered, the branch number is assigned, and the name and address of the delivery destination are registered in the member DB 14A in association with the member ID.

(B) Merchant DB14B
FIG. 4 is a diagram showing an example of the layout of the member store DB 14B provided in the card company server 1 according to the embodiment of the present invention. As shown in FIG. 4, the member store DB 14B includes a member store ID field 121 in which a member store ID for identifying a member store is stored, a store name field 122 in which a store name which is a member store name is stored, and a member. It has at least an address field 123 and a telephone number field 124 in which the store address and a telephone number are stored, and an exchange rate field 125 in which the exchange rate of points is stored. Here, the point exchange rate is the exchange rate when the above-mentioned card points are exchanged for the points of the point service when the member store has its own point service. The member store information stored in the member store DB 14B is generated at the time of member store registration and is updated as appropriate.

(C) Member DB14C by member store
FIG. 5 is a diagram showing an example of the layout of the member store-specific member DB 14C provided in the card company server 1 according to the embodiment of the present invention. The member store-specific member ID stored in the member store-specific member DB 14C is an ID generated based on the member's credit card number and the member store ID of the member store used by the member, as will be described later. Since this member store ID is information that can identify a member for each member store, even the same member will be different for each member store. The member ID for each member store does not include personal information such as the member's credit card number and name. Therefore, even if the member store side acquires the member ID for each member store, it does not mean that the member's personal information is obtained.

As shown in FIG. 5, the member store-specific member DB 14C is the member store-specific member ID field 131 in which the member store-specific member ID is stored, and the card number of the credit card used by the member identified by the member store-specific member ID. Is stored in the card number field 132, the member store ID field 133 in which the member store ID of the member store identified by the member ID for each member store is stored, and the member is given to the member by the member store's own point service. It has at least a member store-specific point field 134 in which points (hereinafter referred to as “member store-specific points”) are stored, and an expiration date field 135 in which the expiration date of the member store-specific points is stored. The member store-specific member information stored in the member store-specific member DB 14C is generated by the product purchase support process described later and registered in the member store-specific member DB 14C.

(D) Sales DB14D
FIG. 6 is a diagram showing an example of the layout of the sales DB 14D provided in the card company server 1 according to the embodiment of the present invention. The sales ID stored in the sales DB 14D is an ID for identifying the sale when the member store sells the product to the member, as will be described later. In this way, since the sales ID is an ID for identifying each sale, even if the same member store sells the product to the same member, different sales IDs are generated for each.

As shown in FIG. 6, the sales DB 14D has a sales ID field 141 in which the sales ID is stored, a member ID field 142 in which the member ID of the member who purchased the product is stored, and a member ID field 142 in which the member ID is stored. Sales date field 143 where the date is stored, information such as the product name that identifies the sold product and the product field 144 and amount field 145 where the amount is stored, and information for specifying the delivery destination of the product. It has at least a delivery destination field 146 in which the product is stored, and a provision period field 147 in which the period during which the delivery destination address and the like can be provided to the delivery company terminal 4 is stored. The sales information stored in the sales DB 14D is generated by the product purchase support process described later and registered in the sales DB 14D.

In the case of the present embodiment, the above-mentioned delivery destination field 146 stores information indicating the branch number of the member ID or the family card registered in the member DB 14A. Here, when the branch number of the member ID is stored, the name and address associated with the branch number in the member DB 14A are the delivery destinations. If information meaning a family card is stored, the name and address of the member (family member) of the family card will be the delivery address. If the delivery destination field 146 does not store such information, the name and address of the member who purchased the product will be the delivery destination. The selection of these delivery destinations is performed in the product purchase support process described later. If there are a plurality of delivery destinations, information for identifying each of the plurality of delivery destinations is stored in the delivery destination field 146.

Further, in the case of the present embodiment, the above-mentioned provision period field 147 stores information indicating a deadline for providing the delivery address and the like to the courier terminal 4. This deadline may be set by a predetermined period such as 3 days, 1 week, or 1 month from the time of sale, or may be set by a period guided according to a predetermined rule each time. Such rules include, for example, (1) those related to the period required for preparation for delivery of goods, (2) those related to the address of the member store (delivery source of goods) and the delivery destination. In the case of (1), when it takes a considerable period of time to prepare for delivery, such as when it is necessary to order the product from the manufacturer, the card company server 1 acquires the period from the member store terminal 3, and the acquired period. It is assumed that the above deadline is set according to the period obtained by adding the period required for delivery (for example, 5 days) to the above. Further, in the case of (2), the card company server 1 calculates the delivery distance based on the address of the member store stored in the member store DB 14B and the address of the delivery destination stored in the member DB 14A, and the distance is calculated. After setting the period according to the above, it is assumed that the above deadline is set according to the period.

If the delivery of the product is completed within the provision period determined as described above, the card company server 1 may update the provision period by storing the delivery completion date in the provision period field 147. Good. This is because it is not necessary to inquire about the delivery destination after the delivery is completed. From the viewpoint of preventing leakage of the delivery address and the like as much as possible, it is desirable to update the provision period in this way.

In addition, instead of managing the deadline for providing the delivery address, etc. using the provision period determined as described above, the delivery address, etc. should be provided until the courier completes the delivery. It doesn't matter. In this case, for example, instead of the provision period field 147, a field for storing information indicating whether or not the delivery is completed is provided, and the delivery address is provided until the information indicating that the delivery is completed is stored in the field. Etc. may be provided.

As described above, the sales ID is an ID for identifying the sale when the product is sold, but since it is linked to the delivery destination of the sold product, the delivery destination of the product is identified. This is information that can also function as an ID for.

[Operation of product delivery support system]
Next, the operation of the product delivery support system of the present embodiment configured as described above will be described with reference to a flowchart and the like. The main processes executed in the product delivery support system of the present embodiment are (1) product purchase support process for supporting the purchase of the product when the member purchases the product at the member store, and (2) purchased. There is a delivery destination provision process for providing the delivery destination when the product is delivered, and (3) a point confirmation process for confirming the points held by each member. The details of each of these processes will be described below.

(1) Product purchase support process FIGS. 7A and 7B are flowcharts showing a procedure of product purchase support process executed by the card company server 1, the member store terminal 3, and the member terminal 2. A member who wishes to purchase a product at a member store's online shop uses the member terminal 2 to access the member store terminal 3 that operates the online shop. After that, the member terminal 2 transmits a product information request requesting information about each product to the member store terminal 3 in response to an instruction from the member (S101). The product information request does not include the member's personal information.

When the member store terminal 3 receives the product information request transmitted from the member terminal 2 (S201), the member store terminal 3 provides product information including the contents (product description, image, amount, etc.) of various products handled in the own shop. It is transmitted to the member terminal 2 (S202).

When the member terminal 2 receives the product information transmitted from the member store terminal 3 (S102), the member terminal 2 displays the contents of various products on the screen based on the product information and prompts the member to instruct the member to purchase the product. .. When the member terminal 2 receives the instruction to purchase the product, the information indicating that the member terminal 2 wants to purchase the product at the online shop, not the member store terminal 3, but the card company server 1 (hereinafter, "" A message indicating that "Purchase request information") will be sent is displayed on the screen. This allows members to understand that subsequent processing is done by the credit card company rather than the online shop.

If there is a product that the member wants to purchase, the member identifies the product and inputs the purchase desired information to the member terminal 2. This purchase request information includes information for identifying the product and the online shop (member store), the purchase price of the product, and the like. Further, in addition to the purchase request information, the member inputs the member identification information for logging in to the system operated by the card company server 1 to the member terminal 2. This member identification information includes information necessary for identifying a member, such as a credit card number or a member ID. The member terminal 2 that has received these inputs transmits the purchase request information and the member identification information to the card company server 1 (S103).

When the card company server 1 receives the purchase request information and the member identification information transmitted from the member terminal 2 (S301), the card company server 1 first authenticates the member based on the member identification information and the member information stored in the member DB 14A. If the authentication cannot be performed, information indicating that fact is transmitted to the member terminal 2 and the process is terminated. In the following, the case where the member authentication is successful will be described.

The card company server 1 extracts the member store ID of the member store from the member store DB 14B based on the information included in the purchase request information for identifying the member store, and then the member store ID and the member DB 14A. A member ID for each member store is generated based on the member's credit card number stored in (S302). In this case, the card company server 1 generates an arbitrary character string different for each combination of the member store ID and the credit card number as the member store-specific member ID. The card company server 1 registers the member information for each member store obtained by associating the member ID for each member store generated in this way with the member store ID, the credit card number, and the like in the member DB 14C for each member store. (S303). If a member ID for each member store has already been generated for the combination of the member and the member store, S302 and S303 are not executed and the process proceeds to S304.

Next, the card company server 1 generates a delivery destination selection request for requesting the selection of the delivery destination of the product, and transmits this to the member terminal 2 (S304). In this delivery destination selection request, if the name and address of the member who is trying to purchase the product, and the name and address associated with the member ID of the member by the branch number are registered in the member DB 14A, the name and address are registered. It includes the address and, if any, the name and address of a family member whose primary member is the member.

When the member terminal 2 receives the delivery destination selection request sent from the card company server 1 (S104), the member terminal 2 uses the information included in the delivery destination selection request to select the delivery destination for selecting the delivery destination. The screen is displayed on the display unit (S105). FIG. 8 is a diagram showing an example of the delivery destination selection screen. As shown in FIG. 8, the delivery destination selection screen 1001 shows a name and an address that can be selected as a delivery destination, a check box for selecting them, and a transmission button 1002 for instructing transmission. In the case of the example shown in FIG. 8, the information corresponding to the first to fourth lines of the member DB 14A shown in FIG. 3 is shown.

The member specifies the name and address to be the delivery destination of the product, checks the check boxes provided in association with the name and address, and then clicks the send button 1002. In response to this operation, the member terminal 2 transmits the delivery destination selection information indicating the selected delivery destination to the card company server 1 (S106).

If there are multiple delivery destinations for the product (for example, when 7 kg of beef is purchased and 4 kg and 3 kg of the beef are delivered to different destinations), the member will send the product to those multiple destinations. Each of the associated check boxes will be checked.

When the card company server 1 receives the delivery destination selection information transmitted from the member terminal 2 (S305), the card company server 1 generates a sales ID related to the purchase of the product this time (S306), and the sales ID and the member ID for each member store are generated. , Sales date and purchase price, and sales information obtained by associating information for specifying the delivery destination (if there are multiple delivery destinations, the multiple delivery destinations) indicated by the delivery destination selection information. , Registered in the sales DB 14D (S307). In this case, the card company server 1 generates an arbitrary character string that is different for each sale as the sales ID. By registering the sales information in the sales DB 14D in this way, the sales are approved by the credit card company. If the purchase price of this product exceeds the credit card limit, the card company server 1 determines that the product cannot be purchased and sends information to that effect to the member terminal 2. And then end the process. Here, it is assumed that the sales ID is generated and registered in the sales DB 14D because it is determined that the product can be purchased.

In the provision period field 147 of the sales information registered in S307, information indicating a predetermined period (3 days, 1 week, 1 month, etc. from the time of sale) is stored. After that, when the information about the period required for the delivery preparation of the product is acquired from the member store terminal 3, the card company server 1 provides the information indicating the total period of the period and the period required for the delivery period field 147. Store in. In addition, when the delivery distance calculated based on the address of the member store and the delivery destination exceeds the predetermined value, the card company server 1 updates the content of the provision period field 147 in order to extend the provision period by the predetermined period. You may do so.

Next, the card company server 1 transmits the purchase acceptance information indicating that the purchase of the product has been accepted to the member terminal 2 (S308). When the member terminal 2 receives the purchase acceptance information (S107), the member terminal 2 displays the acceptance completion information indicating that the purchase acceptance is completed on the screen (S108). As a result, the member can confirm that the acceptance of the purchase has been completed.

Further, the card company server 1 specifies the sales information registered in the sales DB 14D by S305, that is, the sales information including the member store-specific member ID and the sales ID related to the current product purchase, by the member store-specific member ID. It is transmitted to the member store terminal 3 of the member store (S309).

When the member store terminal 3 receives the sales information transmitted from the card company server 1 (S203), the member store terminal 3 generates information including the member store-specific member ID and the sales ID included in the sales information as sales history information (S204). ), Register this in the database (S205). The member store can identify the member who purchased the product this time by using the member ID for each member store included in the sales history information. Therefore, it is possible to provide the member with various services independently provided by the member store without separately providing the member's personal information. For example, when the member store provides a point service that gives members points for each member store according to the purchase price, the member store terminal 3 extracts sales history information from the database based on the member ID for each member store. By doing so, it is possible to grasp the purchase amount and the like of the member identified by the member ID for each member store, so that points for each member store can be given without receiving the provision of personal information.

When points for each member store are given to each member by the point service unique to the member store as described above, the member store terminal 3 is the member ID for each member store of the member and the member store given to the member. Information including another point is transmitted to the card company server 1. This information is generated by the member store terminal 3 based on the content of the sales history information. If an expiration date is set for each member store point, the expiration date is also sent. Upon receiving this, the card company server 1 stores the member store-specific points included in the information in the member store-specific point field 134 of the member store-specific member DB 14C. If an expiration date is set for each member store point, the expiration date is stored in the expiration date field 135. By executing such a process, the card company server 1 can manage the points held by each member in the point service independently provided by each member store.

In addition, the member store terminal 3 outputs the information including the above points for each member store to a paper medium, and the paper medium is shipped together with the product, so that the information about the points for each member store held by the member is applicable. You may tell the member.

(2) Delivery destination provision process After the purchase of the product is accepted as described above, the member store packs the product and requests the delivery company to ship the product. At this time, the member store uses the member store terminal 3 or the like to convert the sales ID related to the product into a two-dimensional bar code and attach it to the shipping slip. Although a two-dimensional barcode is used here, the sales ID may be converted into another method such as a one-dimensional barcode, or the sales ID itself may be affixed to the shipping slip. As described above, while the shipping slip shows the information indicating the sales ID, the name and address of the delivery destination and the delivery source of the product are not shown. After this shipping slip is attached to the packaged package, the package is handed over to the courier. After that, the following delivery destination provision processing is performed.

FIG. 9 is a flowchart showing a procedure of delivery destination provision processing executed by the card company server 1 and the courier terminal 4.
The courier company that has received the above-mentioned package holds the two-dimensional bar code attached to the shipping slip over the bar code reader provided in the courier company terminal 4. As a result, the courier terminal 4 reads the two-dimensional bar code (S401) and transmits the sales ID recognized by the reading to the card company server 1 as a delivery destination request (S402).

When the card company server 1 receives the delivery destination request transmitted from the courier terminal 4 (S501), the card company server 1 extracts the sales information including the sales ID which is the delivery destination request from the sales DB 14D (S502). Here, if the sales information including the sales ID is not stored in the sales DB 14D, the sales ID is not correct information, so that the card company server 1 sends the information indicating that to the delivery company terminal 4. It sends to and ends the process. In the following, the explanation will be continued assuming that the sales information has been successfully extracted.

The card company server 1 uses the provision period included in the sales information extracted by S502 to determine whether or not this delivery destination request is made within the provision period (S503). Here, when it is determined that the service period is out of the service period (NO in S503), the card company server 1 transmits the non-delivery information indicating that the delivery destination cannot be provided to the courier terminal 4 (S504). ).

When the courier terminal 4 receives the unprovidable information transmitted from the card company server 1 (S403), the courier terminal 4 displays an unprovidable message indicating that the delivery destination cannot be provided because it is out of the provision period. Is displayed in (S404). After the provision period has passed, by disabling the provision of the delivery destination in this way, it is possible to prevent the name and address of the delivery destination from being used illegally.

On the other hand, in the above S503, when it is determined that the delivery destination request is made within the provision period (YES in S503), the card company server 1 is the member ID for each member store included in the sales information extracted by S502. The member information for each member store including the member ID for each member store is extracted from the member DB 14C for each member store (S505), and the credit card number included in the extracted member information for each member store is used. The member information including the credit card number is extracted from the member DB 14A (S506). If the delivery destination included in the sales information extracted by S502 is information indicating the existence of a branch number or a family member, the name and address of the branch number or the family member are also extracted from the member DB 14A. As a result, the destination of the goods and the name and address of the sender can be obtained.

Next, the card company server 1 generates destination information indicating the acquired name and address of the delivery destination, and sender information indicating the name and address of the member who is the sender (S507), and generates these destination information and sender information. It is transmitted to the courier terminal 4 (S508). When the courier terminal 4 receives the destination information and the sender information transmitted from the card company server 1 (S405), the courier terminal 4 displays the destination information and the sender information on the display unit (S406). As a result, the courier can obtain the name and address of the delivery destination, and can deliver the parcels that have been deposited. As described above, in the present embodiment, by using the information registered in the credit card company, the product can be delivered without notifying the member store side of the name and address of the delivery destination.

In a normal case, since the parcel is taken over a plurality of times in the delivery process, the card company server 1 receives a plurality of delivery destination requests from the courier terminal 4. Even in this case, if the delivery destination request is within the provision period, the card company server 1 provides the delivery destination to the courier terminal 4 each time. This makes it possible to complete the delivery after properly taking over the parcel.

As mentioned above, the shipping slip does not show the sender's name and address. Therefore, if the delivery destination is other than the member himself / herself, the recipient of the package cannot know from whom the package was delivered. In this case, since it is assumed that the receipt of the parcel is refused, the courier may show the sender information displayed on the display unit of the courier terminal 4 to the recipient of the parcel. At this time, the courier terminal 4 may print the sender information and pass it to the recipient. As a result, the recipient of the package can know the sender of the package, and can receive the package with peace of mind.

In the case of this embodiment, only the name and address registered in advance in the member DB 14A can select the delivery destination of the product. Therefore, even if the credit card is forged or stolen and the product is purchased, the actor cannot freely set the delivery destination, and unauthorized use can be prevented. ..

(3) Point confirmation process Each member can confirm the points he / she owns by accessing the card company server 1 using the member terminal 2. There are two types of points: card points given to each member by the credit card company according to the amount of credit card used, and points given to each member by the member store's own point service. There is. In the point confirmation process described below, these two types of points can be confirmed at the same time.

A member who wishes to confirm the points he / she owns accesses the card company server 1 using the member terminal 2. At this time, information necessary for identifying the member, such as a credit card number or a member ID, is passed to the card company server 1. The card company server 1 identifies a member using this information, and extracts the member information related to the member from the member DB 14A. This membership information includes card points awarded by the credit card company. Therefore, the card company server 1 can know the card points held by the member by referring to the member information. Further, the card company server 1 uses the credit card number of the member to extract the member information for each member store related to the member from the member DB 14C for each member store. The member information for each member store includes points for each member store and their expiration dates. Therefore, the card company server 1 can know the points for each member store held by the member and the expiration date thereof by referring to the member information for each member store.

The card company server 1 transmits various information including each point acquired as described above to the member terminal 2 based on an instruction from each member. Hereinafter, the details of the point confirmation process will be described with reference to a screen example when the member terminal 2 displays the information transmitted from the card company server 1 on the display unit in this way.

FIG. 10A is a diagram showing an example of a screen displayed on the display unit of the member terminal 2 when accessing the card company server 1. As shown in FIG. 10A, this screen 2001 shows items that the member wishes to confirm, such as "available amount inquiry", "usage statement inquiry", and "my points", and further, each item is displayed. Checkboxes for selection are shown. When a member wishes to confirm the points for each member store that he / she owns, he / she clicks the send button 2002 after checking the check box provided in association with "My points". As a result, the card company server 1 is instructed to request the acquisition of points for each member store held by the member. At this time, the card company server 1 acquires the member store-specific points and card points related to the member as described above, and transmits the information including the acquired member store-specific points and card points to the member terminal 2. To do. Based on this information, the member terminal 2 displays the screen 3001 shown in FIG. 10B on the display unit.

As shown in FIG. 10B, the screen 3001 shows the name of each member store that the member has used, the points for each member store related to the member store, and the expiration date thereof. By referring to this information, the member can grasp the points for each member store that he / she owns for each member store. In addition, since the member can know the expiration date of the points for each member store, it is possible to consider at which member store the points for each member store can be effectively used, and the points for each member store expire. Can be prevented.

On this screen 3001, card points are shown together with points for each member store. By referring to the points for each member store and the card points, the member can consider which member store should be used in consideration of the card points. For example, when the number of card points is relatively small, it is possible to consider that the ratio of points to the payment amount should be increased by using a member store that has a relatively large number of points for each member store.

In addition, the screen 3001 is provided with a check box for selecting points for each member store. The member decides whether or not to exchange the card points owned by the member for the points for each member store, and if the members exchange the points, check the check box provided in association with the target points for each member store. .. After that, the member clicks the button 3002 for instructing the allocation to My Points. As a result, the card company server 1 is instructed to send reference information for considering the exchange of points.

When the card company server 1 receives the instruction of the above reference information transmission request, the card company server 1 extracts the member store information of the selected member store from the member store DB 14B and exchanges points preset for the member store. Get the rate. Then, the card company server 1 transmits information including the exchange rate to the member terminal 2. Based on this information, the member terminal 2 displays the screen 4001 shown in FIG. 10C on the display unit.

As shown in FIG. 10C, the screen 4001 shows the conversion rate of the card points and the points related to the member store selected by the member, and further inputs the name of the member store and the card points to be exchanged. The input field 4002 is shown. After referring to this information, the member inputs the value of the card points to be exchanged within the range of the card points held in the input field 4002. After that, the member clicks the send button 4003. As a result, the point exchange request is instructed to the card company server 1.

When the card company server 1 receives the instruction of the point exchange request, it calculates the points for each member store after the exchange using the above exchange rate, and outputs the information including the points for each member store after the exchange and the card points. It is transmitted to the member terminal 2. Based on this information, the member terminal 2 displays the screen 5001 shown in FIG. 10D on the display unit.

As shown in FIG. 10D, the screen 5001 shows the name of the member store, the points for each member store before and after the exchange, and the card points after the exchange. By referring to this information, the member can confirm that the points have been exchanged.

After the above-mentioned processing is performed, the card company server 1 notifies the member store of the exchanged member store points, and the member store holding the member store points and the member store points. Information including another member ID is transmitted to the member store terminal 3 related to the member store. As a result, the member store can manage the latest points for each member store for each member ID for each member store. In addition, the card company server 1 updates the card points in the member DB 14A and the points for each member store in the member DB 14C for each member store, and retains the latest information.

As described above, in the case of the present embodiment, the member can purchase the product without providing personal information to the member store, and can further enjoy the points for each member store. Therefore, the risk of personal information leakage is reduced and the convenience of the member is improved. In addition, the member store also has the advantage of being freed from complicated work such as strictly managing the personal information of the member.

(Embodiment 2)
The product delivery support system of the first embodiment is a system for delivering the products purchased by the member at the online shop of each member store, whereas the product delivery support system of the second embodiment is each member. This is a system for delivering products purchased by members at the actual store of the store.

In the case of the present embodiment, the member carries, for example, the member terminal 2 which is a smartphone, visits the actual store of the member store, and selects the product to be purchased. At that time, the member terminal 2 transmits the purchase desired information and the member identification information related to the selected product to the card company server 1 by executing the pre-installed application. This process corresponds to S103 in the flowchart shown in FIG. 7A. After that, the product purchase support process is performed and the purchase of the product is completed as in the case of the first embodiment, and then the delivery of the product is completed through the delivery destination provision process.

Even in the case of this embodiment, the product can be delivered without notifying the member store of the delivery destination of the product. Therefore, it is possible to prevent unauthorized use of the delivery address and name.

(Other embodiments)
In each of the above-described embodiments, the card company server 1 generates an arbitrary character string different for each combination of the member store ID and the credit card number as the member store-specific member ID, but the present invention is not limited to this. Absent. For example, it is possible to include information indicating a member's attribute in the member ID for each member store in a manner in which the attribute can be identified. The attributes in this case are information that does not correspond to personal information, and examples thereof include the gender, age group, residential area, and month of birth of the member. These attributes are information registered in the member DB 14A or information that can be derived from the information. Specifically, it is assumed that the last two digits of the member ID for each member store indicate the month of birth of the member. In this case, since the member store can know the birth month of the member by referring to the member ID for each member store, a message card for the birthday is used when the shipping date of the product is within the birth month. It is possible to take measures such as including it in the product. In addition, when the member ID for each member store includes gender, age group, and / or residential area, the member store can analyze the sales situation based on these attributes.

Further, in each of the above-described embodiments, the card company server 1 generates an arbitrary character string different for each sale as a sales ID, but the present invention is not limited to this, and for example, a special campaign is used. Information indicating whether or not the product has been purchased, whether or not the product is a gift, and the like may be included in the sales ID in a discriminable manner. In this case, the member store side can take measures such as grasping the usage status of the campaign and wrapping the product for gifts by referring to the sales ID.

Further, in each of the above-described embodiments, the payment when the member purchases the product is a credit card payment, but the payment may be made by other means. For example, in the second embodiment, the member may purchase the product by cash settlement. Even in that case, the member ID and the sales ID for each member store can be provided to the member store side by executing the same process.

Further, in each of the above-described embodiments, the period for providing the delivery destination to the courier terminal 4 is limited, but the delivery destination may be provided without providing such a period. However, in that case, it is preferable to set a provision period because the risk of unauthorized use of the name and address of the delivery destination increases.

Further, in the delivery destination provision process in each of the above-described embodiments, the authentication process of the delivery company terminal 4 is not performed, but the card company server 1 executes such an authentication process and delivers only when the authentication is successful. You may provide the destination address and the like. For example, the card company server 1 stores the ID of the delivery company terminal 4 related to each delivery company in advance, and when the delivery company to deliver the product is determined, the ID of the delivery company terminal 4 related to the delivery company is stored. It is assumed that the delivery company terminal 4 is used to execute the authentication process. As a result, it is possible to prevent the delivery address and the like from being mistakenly provided to the delivery company terminal 4 related to another delivery company. Further, the card company server 1 provides the delivery address, etc. by authenticating only a specific one or a plurality of courier terminals 4 among a plurality of courier terminals 4, 4, ... Related to the same courier. It is also possible to limit the destination more.

Further, in each of the above-described embodiments, the function of the card company server 1 is realized by a single computer 1a, but for example, the function of the card company server 1 may be realized by a distributed system consisting of a plurality of computers. , Various aspects are envisioned.

The product delivery support system, the product delivery support device, and the product delivery support method of the present invention are the product delivery support system and the product delivery support device for supporting the delivery of products purchased by a credit card member at an online shop or an actual store. , And as a product delivery support method.

1 Card company server 11 CPU
12 ROM
13 RAM
14 Hard disk 14A Member database 14B Member store database 14C Member database by member store 14D Sales database 15 Communication interface 16 Bus 2 Member terminal 3 Member store terminal 4 Delivery company terminal 101 Communication network

Claims (10)

In a product delivery support system that has a credit card card company server and a member store device installed on the credit card member store side and supports delivery of products sold to credit card members at the member store.
The card company server
A member information storage unit that stores member information including the delivery address of products,
When a product is sold to a member at a member store, a specific information acquisition means for acquiring member specific information that identifies the member from a member device provided on the member side, and
Delivery destination identification means for specifying the delivery destination of a product sold to a member specified by the member identification information acquired by the specific information acquisition means based on the member information stored in the member information storage unit. When,
A delivery destination ID generation means that generates a delivery destination ID for identifying a delivery destination of a product in association with a delivery destination specified by the delivery destination identification means.
The delivery destination ID generated by the delivery destination ID generation means and the member ID for each member store that can identify the specified member for each member store and do not include the personal information of the member are the member store apparatus. Equipped with a first transmission means to transmit to
The member store device
When the member ID for each member store is received from the card company server, the registration means for registering the sales history information including the received member ID for each member store in the database, and
When the delivery destination ID is received from the card company server, the delivery destination ID providing means for providing the received delivery destination ID to the delivery company, and
Equipped with
The card company server also
When the delivery destination ID is acquired from the delivery company device provided on the delivery company side, the second delivery destination information indicating the delivery destination associated with the acquired delivery destination ID is transmitted to the delivery company device. A product delivery support system characterized by having a transmission means. A member information storage unit that stores member information of credit card members, including the delivery address of products,
When a product is sold to a member at a credit card member store, a specific information acquisition means for acquiring member specific information that identifies the member from a member device provided on the member side, and
Delivery destination identification means for specifying the delivery destination of a product sold to a member specified by the member identification information acquired by the specific information acquisition means based on the member information stored in the member information storage unit. When,
A delivery destination ID generation means that generates a delivery destination ID for identifying a delivery destination of a product in association with a delivery destination specified by the delivery destination identification means.
The delivery destination ID generated by the delivery destination ID generation means and the member ID for each member store that can identify the specified member for each member store and do not include the personal information of the member are the member store side. The first transmission means for transmitting to the member store device provided in
When the member store device provides the received delivery destination ID to the delivery company, and when the delivery destination ID is acquired from the delivery company device provided on the delivery company side, it is associated with the acquired delivery destination ID. A product delivery support device including a second transmission means for transmitting delivery destination information indicating a delivery destination to the delivery company device. A serviceable period storage unit for storing a serviceable period in which delivery destination information can be provided to the delivery company device is further provided.
When the second transmission means acquires the delivery destination ID from the delivery company device within the provideable period stored in the serviceable period storage unit, the second transmission means transmits the delivery destination information to the delivery company device. Configured to send,
The product delivery support device according to claim 2. Further provided with a available period setting means for setting the available period based on the period required for preparing the delivery of the product.
The provideable period storage unit stores the provideable period set by the provideable period setting means.
The product delivery support device according to claim 3. Further provided with a serviceable period setting means for setting the serviceable period based on the delivery source and delivery address of the product.
The provideable period storage unit stores the provideable period set by the provideable period setting means.
The product delivery support device according to claim 3. The member information storage unit stores member information with the member's address as the delivery destination of the product.
The product delivery support device according to any one of claims 2 to 5. The member information storage unit stores member information with the address of a family member as the delivery destination of the product.
The product delivery support device according to any one of claims 2 to 6. The member information storage unit stores member information including a plurality of delivery destinations of products.
Further provided with a selection information acquisition means for acquiring selection information for selecting a delivery destination from the member device,
The second transmission means selects a specific delivery destination from a plurality of delivery destinations associated with the acquired delivery destination ID based on the selection information acquired by the selection information acquisition means, and selects the specific delivery destination. It is configured to transmit delivery address information indicating a delivery address to the delivery company device.
The product delivery support device according to any one of claims 2 to 7. 2. To a third aspect of the present invention , further comprising a third transmission means for transmitting sender information indicating a member specified by the member identification information to the delivery company device when the delivery destination ID is acquired from the delivery company device . The product delivery support device according to any one of 7. Supports delivery of products sold to credit card members at credit card member stores using a card company server equipped with a member information storage unit that stores member information of credit card members, including product delivery destinations. It is a product delivery support method to be done
When a product is sold to a member at the member store, a step of acquiring member identification information for identifying the member from a member device provided on the member side, and
A step of specifying the delivery destination of the product sold to the member specified by the acquired member identification information based on the member information stored in the member information storage unit, and
A step of generating a delivery destination ID for identifying a delivery destination of a product in association with the specified delivery destination, and
The generated delivery destination ID and the member ID for each member store that can identify the specified member for each member store and do not include the personal information of the member are sent to the member store device provided on the member store side. Steps to send and
When the member store device provides the delivery destination ID received from the card company server to the delivery company, and the delivery destination ID is acquired from the delivery company device provided on the delivery company side, the acquired delivery A product delivery support method having a step of transmitting delivery destination information indicating a delivery destination associated with a destination ID to the delivery company device.

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