JP2009258819A - Service provision system in apartment house and management server - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a service provision system for providing service for residents having contents specialized in property of an apartment house, in the apartment house such as a condominium. <P>SOLUTION: In this service provision system, management terminals 410, client terminals each installed inside a residence 500, store terminals 300, and a management server 100 are connected to a network 600. The management server 100 has: a DB holding information about the apartment houses 400, information about the residents, information about stores, and information about commodities/service; a user authentication part 110; and an order reception management part 140, and presents a content and the commodities/service peculiar to the apartment house 400 to the client terminals. The client terminal transmits a purchase request for the commodities/service to the management server 100. The management server 100 receives the purchase request, manages it as order reception information, and notifies the store terminal 300 or the management terminal 410 about the effect of having received an order. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a service providing system using the Web, and more particularly, to a technology effective when applied to a system that provides a unique service to residents of an apartment house such as a condominium.

  In recent years, in large-scale condominiums, as with hotel concierges, it has been common to increase the added value of properties by allocating staff to provide services related to daily life for residents at the front desk as concierges. Has been done.

  However, medium-sized and small-scale condominiums have a relatively small number of resident households, so there are many properties that cannot arrange staff like a concierge from the viewpoint of operational costs. Even in large-scale condominiums, there is a great demand for reducing concierge load and further expanding services for residents.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a service providing system for providing a service for a resident having contents specialized in a property in an apartment house such as an apartment.

  The above and other objects and novel features of the present invention will be apparent from the description of this specification and the accompanying drawings.

  Of the inventions disclosed in the present application, the outline of typical ones will be briefly described as follows.

  A service providing system in an apartment house according to a representative embodiment of the present invention includes a management terminal installed in each apartment house, a client terminal installed in each residence, a store terminal installed in a neighboring store, And a management server connected to the network, and the management server is a DB that holds information on apartment houses, information on residents, information on shops, and information on products and services sold in the shops or apartment houses; A user authentication unit that is a means for performing user authentication, and an order management unit that is a means for receiving a purchase request for goods and services from the client terminal and managing it as order information. Presents content and products / services specific to the home, and the client terminal purchases the products / services presented by the resident A purchase request for the selected product / service is transmitted to the management server, and the management server accepts the purchase request received from the client terminal and manages it as order information, and the store terminal or management that the order has been accepted The terminal is notified.

  Among the inventions disclosed in the present application, effects obtained by typical ones will be briefly described as follows.

  According to a typical embodiment of the present invention, in a housing complex such as a condominium, even in a medium-sized / small housing complex where a staff such as a concierge cannot be arranged, the property is specialized for the resident. It is possible to provide a concierge service related to the life of the content, increase the convenience for residents, and increase the added value of the property.

  Further, in a large-scale apartment house where staff such as concierges are arranged, it is possible to provide high value-added services to residents while reducing the work load on the staff.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that components having the same function are denoted by the same reference symbols throughout the drawings for describing the embodiment, and the repetitive description thereof will be omitted.

  FIG. 1 is a diagram showing a configuration example of a service providing system in an apartment house according to an embodiment of the present invention. In FIG. 1, the service providing system is configured such that a management server 100, a settlement server 200, a store terminal 300, and various client terminals in the apartment house 400 are connected to a network 600. As the network 600, various networks such as the Internet, a dedicated line, and an NGN (Next Generation Network) can be used.

  The management server 100 is a server based on a computer system having a function of providing a common concierge service and a concierge service specialized according to the location and property of each apartment house 400 to residents of the plurality of apartment houses 400. . In the example of FIG. 1, the management server 100 is configured as one unit, but may be configured to perform distributed processing with a plurality of servers.

  In the concierge service, not only services such as acceptance of various brokers in the apartment house 400, but also introduction of local area information and store information, distribution of e-mail magazines, sales of goods by these stores, cleaning, This includes receiving services such as delivery and various reservations.

  For payment when receiving these services, it is possible to use electronic payment by a credit card or the like and points given to residents. About a point, for example, when a resident enters the apartment house 400, a predetermined point can be given in advance, and thereafter, a point can be given by purchasing a service using this system. .

  The management server 100 includes a user authentication unit 110, a basic information setting unit 120, a product management unit 130, an order management unit 140, a user management unit 150, a sales totaling unit 160, a service management unit 170, a front end 180, and a housing complex DB 191. Resident DB 192, store DB 193, product DB 194, order DB 195.

  The user authentication unit 110 is means for performing user authentication using a user ID, a password, and the like by a user registered as a resident in order to provide a service for the user (resident), and is implemented by software. The user ID may be given when the resident enters the apartment house 400, or may be given only to the resident who has registered as a member system. The user ID is stored in the resident DB 192 together with other setting information related to the user.

  The basic information setting unit 120 is a means for setting and registering various basic information in this system, and is implemented by software. The basic information includes, for example, a consumption tax rate and a consumption tax calculation method, a condition such as a delivery company and a delivery fee, a payment method and a fee condition, and various mail document templates. Stored in the storage device 105.

  The product management unit 130 is a means for managing products / services (hereinafter referred to as “products”) sold / provided by nearby stores, and is implemented by software, and stores product names, images, and prices in the product DB 194. Etc. can be registered / edited, searched, inventory information registered, and the like. The product management unit 130 can be used not only by the manager of the management server 100 but also by the person in charge at each store via the network 600 using the store terminal 300.

  The order receiving management unit 140 is a means for receiving a purchase request for a product by a user (resident) and managing it as order information, and is implemented by software. The order information is stored in the order DB 195, and the order management unit 140 can search and edit the order information and manage the status.

  The user management unit 150 is a means for managing user (resident) information by registering, editing, and searching, and is implemented by software. The user information is stored in the resident DB 192, and predetermined content can be referred to as customer information from the store terminal 300.

  The sales totaling unit 160 is a means for totaling sales information at various aspects such as by product or by customer (resident) based on information in the resident DB 192, product DB 194, and order DB 195, and is implemented by software. The The sales totaling unit 160 can be used not only by the administrator of the management server 100 but also by the person in charge at each store via the network 600 using the store terminal 300.

  The service management unit 170 is a means for performing various managements when providing the concierge service by the system, and is implemented by software. This includes, for example, distribution of mail magazines and their settings, introduction of regional information, management of contents such as campaigns, and the like. Note that the functions of the above-described units may be implemented by individual software, or some functions may be implemented as one software.

  The front end 180 is a software that provides a Web server function that enables Web access to the management server 100 from the store terminal 300, the management terminal 410 in the apartment house 400, and various client terminals in each residence 500. It is.

  The payment server 200 is a computer system server that processes electronic payment by a credit card or the like when a user purchases a product by software. The settlement server 200 may be an independent server such as a server operated for commercial use, or the management server 100 may have an electronic settlement function. The settlement server 200 is connected to the network 600 and can accept requests for settlement processing from various client terminals in the store terminal 300 and each residence 500 of the apartment house 400.

  The store terminal 300 is a client terminal used by a nearby store that provides products to the residents of the apartment house 400 using this system, and is realized by a personal computer, a portable terminal, or the like. The store terminal 300 is connected to the network 600 and can access the management server 100 via the front end 180 of the management server 100 by a Web browser or the like.

  The collective housing 400 is a housing in a form in which a plurality of residences are gathered, such as an apartment. A staff member such as a concierge who provides services related to daily life to residents may be actually arranged, or such a staff member may not be arranged. Residents can access the management server 100 using various client terminals to receive concierge services such as purchasing products from nearby stores, introducing local area information and store information, and various agencies. Can do.

  It is possible to access the management server 100 from each residence 500 of the apartment house 400 via the front end 180 of the management server 100 via the network 430 and the network 600 in the apartment house 400 by various client terminals. is there. As the network 430, for example, a private network such as a wired / wireless LAN can be used.

  As the client terminal, for example, a TV 510, a PC 520, a portable terminal 530, and the like can be considered. The TV 510 is a television device for viewing a broadcast program such as a liquid crystal television or a plasma display, and can access the management server 100 via the set-top box 511 and the media server 420 connected to the network 430. is there.

  The media server 420 is a computer system that performs conversion so that access to the management server 100 via the Web can be operated by the TV 510, and is connected to the TV 510 via the set top box 511 arranged in each residence 500. For example, the Web screen provided by the front end 180 of the management server 100 can be operated through the screen of the TV 510 by a remote control operation on the TV 510. Thereby, even when the client terminal such as the PC 520 is not provided, the concierge service can be easily provided, and since the user is limited to the resident of the apartment house 400, the resident of the apartment house 400 It is possible to easily provide a service specialized for.

  The PC 520 is a personal computer, and can access the management server 100 using software such as a general Web browser. For example, when the door key of the residence 500 is an IC card or the like having a security function, the card reader 521 is connected to the PC 520 and authentication with the IC card is performed when logging into the application of the management server 100. Thus, it becomes possible to easily provide services specialized for the residents of the apartment house 400.

  The mobile terminal 530 is a mobile information terminal such as a PDA (Personal Digital Assistant) or a mobile phone, and can access the management server 100 using software such as a general Web browser, like the PC 520. is there. When the mobile terminal 530 is a mobile phone, the mobile terminal 530 is not connected to the network 430 but connected to the network 600 such as the Internet via the mobile phone operator's system. In the case of access by the portable terminal 530, access from the outside of the apartment house 400 and the residence 500 may be used.

  The management terminal 410 is a client terminal for a staff member such as a concierge of the apartment house 400 to check the usage status of the concierge service from the resident and to provide information to the resident. The management server 100 is realized by a portable terminal or the like, and can be accessed by software such as a general Web browser.

  Separately from these client terminals, for example, a cloak locker 540 equipped with an IC tag reader is installed in each residence 500, and an article is stored in a dedicated storage container having an IC tag and placed in the cloak locker 540. Is notified to the management server 100 via, for example, the management device of the apartment house 400, and purchase processing is performed in the management server 100, so that collection and delivery services for various articles such as cleaning and courier services can be performed smoothly and efficiently. It is also possible to do this. In the present embodiment, the cloaker locker 540 is installed in each residence 500, but the installation location is not limited to this. For example, the cloaker locker 540 is concentrated in a common area of the apartment house 400, for example. There may be.

  FIG. 2 is a diagram illustrating a hardware configuration example of the management server 100 which is a device that is the center of the present system. The management server 100 is a computer system having a configuration including a CPU 101, an input device 102, an output device 103, a memory 104, a storage device 105, and a communication interface 106.

  The CPU 101 is a central processing unit that reads and executes software for realizing the functions of the respective units of the management server 100 illustrated in FIG. 1 from the storage device 105 into the memory 104. The input device 102 is a device for inputting data such as a keyboard and a mouse. The output device 103 is a display device such as a display that displays a result of software execution by the CPU 101. You may have printing apparatuses, such as a printer.

  The memory 104 is a storage device that stores software executed by the CPU 101 and data to be calculated, and includes, for example, a RAM (Random Access Memory) and a ROM (Read Only Memory). The storage device 105 is configured by, for example, an HDD (Hard Disk Drive) or the like, and stores software for realizing various functions of the management server 100 shown in FIG. The communication interface 106 is configured by a network card or the like, and provides a function of performing communication by connecting to a network 600 such as the Internet.

  Below, the data structural example of each DB which the management server 100 in FIG. 1 has is demonstrated using FIGS. 3 to 7 are merely examples, and it is needless to say that additional data items other than the data items shown therein may be included.

  FIG. 3 is a diagram illustrating a data configuration and data example of the apartment house DB 191. The apartment house DB 191 is a DB that holds information on the apartment house 400 provided with the concierge service by this system. In addition to the condominium ID and condominium name that identify each condominium 400, and the location, the collective housing DB 191 is an initial grant point that is given when you enter the collective housing 400 or when you register as a member. Information such as a grant rate and a delivery company used for article delivery in the apartment house 400 is held.

  In this embodiment, the initial grant point and the point grant rate can be set for each apartment house 400. For example, these are common to all apartment houses 400, and the management server 100 has only one type, The grant rate may be finely set for each product or each store.

  FIG. 4 is a diagram illustrating a data configuration and data example of the resident DB 192. The resident DB 192 is a DB that holds information on the resident of the apartment house 400 provided with the concierge service by the system, that is, the user of the system. In addition to the resident ID for identifying each user and the apartment ID, room number, and name of the resident apartment 400, the resident DB 192 stores the household composition, password, and the amount of points that the user currently has Etc. are retained.

  By providing household composition information within a range that can be acquired, it becomes possible to provide information and services that are more specific to residents. It is desirable that the password is encrypted so that it cannot be easily referred to.

  FIG. 5 is a diagram illustrating a data configuration of the store DB 193 and an example of data. The store DB 193 is a DB that holds information on stores in the vicinity of each apartment house 400 that provides products through the concierge service of this system. The store DB 193 holds information such as a store ID and a store name for identifying each store, an apartment ID of the apartment house 400 to which the product is to be provided, a store location, and contact information.

  FIG. 6 is a diagram illustrating a data configuration of the product DB 194 and an example of data. The product DB 194 is a DB that holds information on products that can be purchased from neighboring stores or concierges through the concierge service provided by the present system. The product DB 194 stores information such as a product ID for identifying each product, a store ID of a store that provides the product, a product name, and a price, stock status, image data, category to which the product belongs, and related products. Hold.

  For example, the related product is retained in order to be able to introduce the product as a recommended product when the user purchases the product. A plurality of related products may be held in one product. In addition to being automatically updated by the order management unit 140 of the management server 100 with the purchase of goods, the inventory can be updated by the store terminal 300 at each store.

  FIG. 7 is a diagram illustrating a data configuration of the order DB 195 and an example of data. The order DB 195 is a DB that holds information about a product purchase request from a resident (user) received by the management server 100 through the concierge service by this system. The order DB 195 includes a unique order number for each order, the resident ID of the user who made the product purchase request, the product ID of the purchased product, the store ID of the purchased store, the purchased quantity, and the amount of money. Information such as a point use flag for determining whether or not points have been used as a payment means at the time of product purchase and the status of the order received is stored.

  Hereinafter, the flow of processing in the service providing system according to the present embodiment will be described with reference to FIGS. FIG. 8 is a diagram illustrating an example of a processing flow during initial setting and maintenance. The initial setting is to set / register information on the apartment house 400, information on neighboring stores, information on residents (users), etc., when newly adding an apartment house 400 that is provided with a concierge service through this system. The maintenance is a case where addition of information on a nearby store, addition of information on a resident (user), or the like is performed.

  First, an administrator of the management server 100 sets basic information of the system such as a consumption tax, a delivery company, a payment method, and various mail document templates in the storage device 105 by the basic information setting unit 120 of the management server 100. Register (S801). Thereafter, the information of the apartment house 400 that receives the concierge service through this system is registered in the apartment house DB 191 through the basic information setting unit 120 (S802).

  After that, information on stores that are nearby stores of the registered apartment house 400 and that provide products through the concierge service of this system is registered in the store DB 193 by the basic information setting unit 120 of the management server 100. Further, Web contents for the resident to browse these store information are also set and registered in the storage device 105 by the service management unit 170 of the management server 100. This registration is performed by the administrator of the management server 100 on the management server 100 (S803), or the person in charge of the store accesses from the store terminal 300 (S804). It is also possible to access from 410 (S805).

  Thereafter, information on the product provided at the registered store is registered in the product DB 194 by the product management unit 130 of the management server 100. This registration is performed by the administrator of the management server 100 on the management server 100 (S806), or the person in charge of the store accesses from the store terminal 300 (S807). It is also possible to access from 410 (S808). The concierge of the apartment house 400 can also register a service such as an agency provided by the apartment house 400 as a product.

  Thereafter, Web contents for the resident to browse the registered neighborhood information of the apartment house 400 and various information such as various notifications are set and registered in the storage device 105 by the service management unit 170 of the management server 100. This registration can be performed by the administrator of the management server 100 on the management server 100 (S809), or by the concierge of the apartment house 400 accessing from the management terminal 410 (S810).

  Thereafter, information of a user who is a resident of the registered apartment house 400 and purchases a product through the concierge service according to the present system is registered in the resident DB 192 by the user management unit 150 of the management server 100. This registration can be performed by the administrator of the management server 100 on the management server 100 (S811), or the resident can access from a client terminal such as the PC 520 and register as a member registration (S812). It is.

  FIG. 9 is a diagram showing an example of a processing flow at the time of purchase of goods and services through a concierge service by a resident. First, a resident logs in to the present system (management server 100) from a client terminal such as the PC 520. At this time, login is performed using a user ID and password assigned in advance (S901). At this time, it is assumed that communication with the management server 100 is performed with secure security such as using a protocol such as SSL (Secure Socket Layer). In the following description, the PC 520 is used as the resident client terminal.

  In the management server 100 that has received the login request, the user authentication unit 110 checks the contents of the resident DB 192 and the housing complex DB 191 (S902), and returns an authentication result to the PC 520. For example, when the key of the resident's residence 500 is an IC card or the like having a security function, the card reader 521 connected to the PC 520 acquires information for authentication previously held in the IC card. By performing the above process, it is possible to log in without inputting the user ID and password.

  After the user logs in to the system, the PC 520 issues a request for browsing the content of the concierge service for the apartment house 400 in which the user resides (S903). Upon receiving the browsing request, the management server 100 uses the service management unit 170 to acquire and generate unique content about the apartment house 400 in which the user who issued the request resides from the storage device 105 and each DB, and responds to the PC 520 ( S904). As a result, it is possible to browse neighboring area information and store information specialized for the apartment house 400 where the user resides, or browse the information of the products provided through the Web browser on the PC 520. It becomes.

  Thereafter, the user selects a product to be purchased through the PC 520 (S905), and transmits a purchase request for the selected product to the management server 100 (S906). Upon receiving the purchase request, the management server 100 confirms the stock of the target product in the product DB 194 by the product management unit 130, updates the stock of the corresponding product in the product DB 194 if it can be purchased, and receives the order DB 195 from the order management unit 140. An order entry is created and the result is returned to the PC 520 (S907).

  The PC 520 that has received the response presents to the user that the order has been established, and then the user selects a payment method for purchasing the product (S908). For payment, electronic payment using a credit card or electronic money or payment using points can be selected. At that time, the user can confirm the amount of points currently acquired, acquired by the user management unit 150 of the management server 100 on the PC 520.

  Thereafter, according to the selected settlement method, the PC 520 transmits a settlement request to the management server 100 (S909). In the management server 100, payment processing is performed by the order management unit 140 in accordance with the contents of the received payment request (S910). If electronic payment is selected, the payment server 200 is requested for payment processing. If payment by points is selected, the amount of points of the corresponding user in the resident DB 192 is updated.

  Thereafter, the store terminal 300 or the concierge management terminal 410 is notified that the product has been purchased (S911, S912). For the notification, various means such as a method of displaying on the screen when the store terminal 300 or the management terminal 410 accesses the management server 100, a notification by e-mail or the like can be considered. Also, the completion of the payment process is responded to the purchased user's PC 520. The store or concierge that has received the purchase notification performs a service providing operation such as delivering the target product to the resident or providing the target service.

  FIG. 10 is a diagram illustrating an example of a processing flow after provision of products and services through the concierge service. The order status after the order is established is held in the order DB 195, and the status acquired by the order management unit 140 can be referred to by accessing the management server 100 from each client terminal. This status may be updated, for example, when the management server 100 receives a completion notification indicating that the provision of goods and services has been completed.

  The completion notification may be, for example, notification from the store terminal 300 of the store that delivered the product (S1001), or notification from the management terminal 410 by the concierge that provided services such as agency (S1002). It is also possible for the resident (user) who received the notification to notify from the PC 520 (S1003). When the user gives a completion notification from the PC 520, an evaluation or comment on service provision may be added.

  Upon receiving the completion notification, the management server 100 updates the order status of the order DB 195 by the order management unit 140 (S1004). In addition, for example, when browsing neighboring area information provided by this system and visiting a neighboring store based on the information and purchasing a product or service, based on the information of the completion notice. Points may be given (S1005). As a result, for example, even in a nearby store where the system connection with the management server 100 is not possible, the service can be provided through the concierge service by this system.

  FIG. 11 is a diagram illustrating an example of a processing flow for providing a service using the cloaker locker 540 installed in the residence 500. For example, the cloaker locker 540 is equipped with an IC tag reader, and stores items to be sent by cleaning or courier in a storage container such as a dedicated bag having an individual IC tag for each article. When placed in the locker 540, the IC tag reader of the cloaker locker 540 reads the IC tag of the storage container to identify the article (S1101), and the information is notified to the management server 100 (S1102).

  Thereafter, the same payment processing and purchase notification as in S908 to S910 of FIG. 9 are performed (S1103 to S1105). At this time, the settlement means must be determined in advance. The store or concierge that has received the purchase notification goes to the cloaker locker 540 of the target residence 500 to collect and deliver the goods and provide the service. This makes it possible to smoothly and efficiently perform collection and delivery services for various items such as cleaning and home delivery.

  FIG. 12 is a diagram showing an example of a confirmation processing flow such as a service provision status through a concierge service by this system. In the store, when the store terminal 300 receives a notification of product purchase by a resident from the management server 100, the status of the order can be viewed and confirmed at any time through the store terminal 300. When the order browsing process is performed on the store terminal 300, a confirmation request for the order is transmitted to the management server 100 (S1201). The management server 100 that has received the request acquires the data of the corresponding order from the order DB 195 by the order management unit 140 and responds to the store terminal 300 (S1202).

  Similarly, the concierge of the apartment house 400 can browse and confirm the status of the received order at any time through the management terminal 410, such as when the management terminal 410 receives a notification of product purchase by a resident from the management server 100 ( S1203, S1204).

  In addition, the resident can browse and confirm his / her purchase history and the status of the purchased product shipping status through the PC 520 at any time. When these browsing processes are performed on the PC 520, a confirmation request is transmitted to the management server 100 (S1205). Upon receiving the confirmation request, the management server 100 obtains the past order data of the corresponding user from the order DB 195 by using the order management unit 140 based on the request and creates purchase history data, or stores the data of the corresponding order. Or obtaining the response to the PC 520 (S1206).

  In addition, the resident can browse and confirm the amount of points he / she holds through the PC 520 at any time. When the browsing process is performed on the PC 520, a confirmation request is transmitted to the management server 100 (S1207). Upon receiving the confirmation request, the server 100 acquires the user point data from the resident DB 192 by the user management unit 150 and responds to the PC 520 (S1208).

  Further, at the store, the total sales of the store can be confirmed through the store terminal 300. When sales confirmation processing is performed on the store terminal 300, a confirmation request is transmitted to the management server 100 (S1209). The management server 100 that has received the confirmation request uses the sales totaling unit 160 to use various information such as products, periods, and purchasers based on the request while using information in other DBs based on the order DB 195. The sales are totaled at the cut end, and the totaled result is returned to the store terminal 300 (S1210).

  As described above, according to the service providing system of the present embodiment, in a housing complex such as a condominium, a service providing system for residents using the Web that provides services with contents specialized for the property. This makes it possible to provide concierge services related to daily life for the residents in medium-sized and small-scale apartments where staff like concierges cannot be assigned. In addition to improving the convenience of residents, the added value of the property can be increased. Further, in a large-scale apartment house where staff such as concierges are arranged, it is possible to provide high value-added services to residents while reducing the work load on the staff.

  As mentioned above, the invention made by the present inventor has been specifically described based on the embodiment. However, the present invention is not limited to the embodiment, and various modifications can be made without departing from the scope of the invention. Needless to say.

  INDUSTRIAL APPLICABILITY The present invention can be used for a system that provides a unique service to residents of an apartment house such as an apartment.

It is the figure which showed the example of a structure of the service provision system in the apartment house which is one embodiment of this invention. It is the figure which showed the hardware structural example of the management server in one embodiment of this invention. It is the figure which showed the data structure and data example of apartment housing DB in one embodiment of this invention. It is the figure which showed the data structure and data example of resident DB in one embodiment of this invention. It is the figure which showed the data structure and data example of store DB in one embodiment of this invention. It is the figure which showed the data structure and data example of goods DB in one embodiment of this invention. It is the figure which showed the data structure and data example of order DB in one embodiment of this invention. It is the figure which showed the example of the processing flow at the time of the initial setting and the maintenance in one embodiment of this invention. It is the figure which showed the example of the processing flow at the time of purchase of the goods and service in one embodiment of this invention. It is the figure which showed the example of the processing flow after provision of the goods and service in one embodiment of this invention. It is the figure which showed the example of the processing flow of the service provision using the cloak locker in one embodiment of this invention. It is the figure which showed the example of confirmation processing flows, such as the provision status of the service in one embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 ... Management server 110 ... User authentication part 120 ... Basic information setting part 130 ... Product management part 140 ... Order management part 150 ... User management part 160 ... Sales totaling part 170 ... Service management part 180 ... Front end, 191 ... Apartment house DB, 192 ... Resident DB, 193 ... Store DB, 194 ... Product DB, 195 ... Order DB, 200 ... Payment server, 300 ... Store terminal, 400 ... Apartment house, 410 ... Management terminal, 420 ... Media server, 430 ... Network, 500 ... Residence, 510 ... TV, 511 ... Set top box, 520 ... PC, 521 ... Card reader, 530 ... Portable terminal, 540 ... Cloak locker, 600 ... Network,
DESCRIPTION OF SYMBOLS 101 ... CPU, 102 ... Input device, 103 ... Output device, 104 ... Memory, 105 ... Storage device, 106 ... Communication interface.

Claims (5)

A management terminal installed in each housing complex;
A client terminal installed in each residence in the apartment house;
Store terminals installed in each store that sells products or provides services to residents of the apartment house,
A service providing system in an apartment house configured by connecting a management server to a network,
The management server
DB that holds information on the housing complex, information on the resident, information on the store, and information on products sold or services provided in the store or the housing complex;
A user authentication unit which is a means for performing user authentication;
An order management unit which is a means for receiving a purchase request for goods or services from the client terminal and managing it as order information;
Presenting to the client terminal the content unique to the housing complex in which the resident using the client terminal resides and the product or service offered for sale,
The client terminal transmits, to the management server, a purchase request for a product or service selected for purchase by the resident using the client terminal among the presented product or service,
The management server receives the purchase request received from the client terminal, manages the purchase request as order information by the order management unit, and notifies the store terminal or the management terminal that the order has been received. A service provision system in an apartment house characterized by In the service provision system in the apartment house of Claim 1,
A service providing system in an apartment house, wherein the client terminal is a portable portable terminal. In the service provision system in the apartment house of Claim 1,
The client terminal is a television device, and the television device is connected to the network via a set-top box and a media server that enables access to Web content on the management server from the television device. A service providing system in an apartment house characterized by connecting. In the service provision system in the apartment house of Claim 1,
A service providing system in an apartment house, wherein each residence of the apartment house has a cloak locker capable of reading an ID tag and transmitting the read information to the management server via the network. A management terminal installed in each housing complex;
A client terminal installed in each residence in the apartment house;
Store terminals installed in each store that sells products or provides services to residents of the apartment house,
A management server in a service providing system in an apartment house configured by connecting a management server to a network,
DB that holds the information on the housing complex, the information on the resident, the information on the store, and the information on goods sold or services provided at the store or the housing complex;
A user authentication unit which is a means for performing user authentication;
An order management unit which is a means for receiving a purchase request for goods or services from the client terminal and managing it as order information;
Presenting to the client terminal the content unique to the housing complex in which the resident using the client terminal resides and the product or service offered for sale,
Receiving a purchase request for a product or service received from the client terminal, managing the purchase request as order information by the order management unit, and notifying the store terminal or the management terminal that the order has been accepted. Management server.

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