JP7239074B2 - Service providing device, service providing system, service providing method and service providing program - Google Patents

Description

TECHNICAL FIELD The present invention relates to a service providing device, a service providing system, a service providing method, and a non-transitory computer-readable medium, and more particularly to a service providing device, a service providing system, a service providing method, and a non-transitory computer readable medium for providing services. Relating to readable media.

The following patent documents 1 to 3 disclose techniques for collectively collecting multiple tolls in collective housing and lodging facilities. Patent Literature 1 relates to a collection agency in which the management company collects the payment for online purchases made by the residents of the collective housing at a shopping site affiliated with the management company together with the management fee of the collective housing, and pays the purchase price to the site side. Techniques are disclosed. Patent Literature 2 discloses a technique for using biometric authentication to use services in a hotel or to make a purchase at a shop, and to pay a usage fee or a purchase price together with a room charge. Patent Literature 3 discloses a technique for a guest of an accommodation facility to collectively settle the room service fee and the accommodation fee at the time of check-out.

Japanese Patent Application Laid-Open No. 2002-074040 JP-A-2002-207947 JP-A-2002-366672

By the way, in apartment complexes that use biometric authentication for entrance restrictions, there is a demand for strengthening cooperation with affiliated stores in addition to receiving agency services.

The present disclosure is made to solve such problems, and a service providing device and service for strengthening cooperation with affiliated stores by utilizing the biometric information of residents managed by the collective housing side. It aims at providing a provision system, a service provision method, and a non-transitory computer-readable medium.

A service providing device according to a first aspect of the present disclosure includes:
Acquisition means for acquiring biometric information of a resident of an apartment complex whose use is controlled by a first biometric authentication when the resident performs a predetermined consumption behavior at a store affiliated with the apartment complex;
Authentication control means for controlling second biometric authentication based on the acquired biometric information and biometric information used for the first biometric authentication;
a registration means for registering a consumption behavior history, which is a history of the consumption behavior permitted with the success of the second biometric authentication, in a storage device;
service providing means for providing a service to the resident based on the consumption behavior history;
Prepare.

A service providing system according to a second aspect of the present disclosure includes:
A store terminal that is installed in a store affiliated with an apartment complex whose use is controlled by the first biometric authentication and acquires biometric information of residents of the apartment complex;
a service providing device;
with
The service providing device
Acquisition means for acquiring biometric information of the resident from the store terminal when the resident of the collective housing performs a predetermined consumption behavior at the affiliated store;
Authentication control means for controlling second biometric authentication based on the acquired biometric information and biometric information used for the first biometric authentication;
a registration means for registering a consumption behavior history, which is a history of the consumption behavior permitted with the success of the second biometric authentication, in a storage device;
service providing means for providing a service to the resident based on the consumption behavior history;
Prepare.

A service providing method according to a third aspect of the present disclosure includes:
the computer
When a resident of an apartment complex whose use is controlled by the first biometric authentication performs a predetermined consumption behavior at a store affiliated with the apartment complex, the biometric information of the resident is acquired,
Controlling a second biometric authentication based on the acquired biometric information and the biometric information used for the first biometric authentication,
registering in a storage device a consumption behavior history, which is a history of the consumption behavior permitted with the success of the second biometric authentication;
A service is provided to the resident based on the consumption behavior history.

A non-transitory computer-readable medium storing a service providing program according to the fourth aspect of the present disclosure,
A process of acquiring biometric information of a resident of an apartment complex whose use is controlled by the first biometric authentication when the resident performs a predetermined consumption behavior at a store affiliated with the apartment complex;
A process of controlling a second biometric authentication based on the acquired biometric information and the biometric information used for the first biometric authentication;
a process of registering in a storage device a consumption behavior history, which is a history of the consumption behavior permitted with the success of the second biometric authentication;
a process of providing a service to the resident based on the consumption behavior history;
run on the computer.

The present disclosure provides a service providing device, a service providing system, a service providing method, and a non-temporary computer-readable medium for strengthening cooperation with affiliated stores by utilizing the biometric information of residents managed by the collective housing. can do.

1 is a block diagram showing the configuration of a service providing device according to the first embodiment; FIG. 4 is a flow chart showing the flow of the service providing method according to the first embodiment; FIG. 11 is a block diagram showing the overall configuration of a service providing system according to a second embodiment; FIG. FIG. 11 is a block diagram showing the configuration of an authentication device according to the second embodiment; FIG. 9 is a flowchart showing the flow of face information registration processing according to the second embodiment; 9 is a flow chart showing the flow of face authentication processing according to the second embodiment; FIG. 9 is a block diagram showing the configuration of an authentication terminal according to the second embodiment; FIG. FIG. 11 is a block diagram showing the configuration of a store terminal according to the second embodiment; FIG. FIG. 9 is a block diagram showing the configuration of a service providing device according to the second embodiment; FIG. 10 is a flowchart showing the flow of point awarding processing according to the second embodiment; 10 is a flow chart showing the flow of a receipt agent processing according to the second embodiment; FIG. 13 is a flow chart showing the flow of usage proposal processing according to the third embodiment; FIG. FIG. 11 is a block diagram showing the configuration of a service providing device according to a fourth embodiment; FIG.

Embodiments of the present disclosure are described in detail below with reference to the drawings. In each drawing, the same reference numerals are given to the same or corresponding elements, and redundant description will be omitted as necessary for clarity of description.

<Embodiment 1>
FIG. 1 is a block diagram showing the configuration of a service providing device 1 according to the first embodiment. The service providing device 1 provides services to residents of collective housing whose use is controlled by the first biometric authentication according to their consumption behavior when the second biometric authentication is successful at affiliated stores. is an information processing device. Here, it is assumed that the first biometric authentication and the second biometric authentication are performed with reference to a common database that manages biometric information. The service providing device 1 is also connected to a network (not shown). A network may be wired or wireless. Also, the network is connected to at least an authentication terminal (locking system, not shown) installed in the collective housing and a store terminal installed in a partner store of the collective housing. The authentication terminal is installed at the entrance of a predetermined area in the housing complex, and restricts entry to the area by the first biometric authentication (by the service providing device 1). Also, the authentication terminal can unlock the entrance in response to a unlocking instruction from the service providing apparatus 1 . In addition, the store terminal acquires biometric information (for performing second biometric authentication) from the consumer (resident or the like) in order to permit consumption behavior, and transmits the biometric information to the service providing apparatus 1 . Further, the service providing device 1 is connected to or incorporates a storage device (not shown) for storing consumption behavior histories, which will be described later.

Also, as a premise, the service providing apparatus 1 manages the biometric information of each resident of the collective housing. It is assumed that the biometric information is stored in a storage device (not shown) inside or outside the service providing apparatus 1 . Then, the service providing apparatus 1 performs the first biometric authentication on the biometric information of the residents at the entrance of the collective housing, the inside dwelling, and the entrance of the common facilities, and when the first biometric authentication is successful, the entrance unlock the

The service providing device 1 includes an acquisition unit 11 , an authentication control unit 12 , a registration unit 13 and a service providing unit 14 . The acquiring unit 11 acquires the biometric information of the resident (for performing the second biometric authentication) when the resident of the collective housing performs a predetermined consumption behavior at a store affiliated with the collective housing. The authentication control unit 12 controls the second biometric authentication based on the biometric information acquired by the acquisition unit 11 and the biometric information used for the first biometric authentication. When biometric information of a plurality of persons is stored in the service providing apparatus 1 in advance, the authentication control unit 12 performs authentication processing. Alternatively, when facial feature information of a plurality of persons is stored in advance in an authentication device external to the service providing device 1, the authentication control unit 12 causes the authentication device to perform authentication and acquires the authentication result.

The registration unit 13 registers, in the storage device, a consumption behavior history, which is a history of consumption behavior permitted with the success of the second biometric authentication. Here, the consumption behavior includes the purchase of products at affiliated stores and the use of provided services. In addition, the consumption behavior history includes the purchase amount of products purchased at affiliated stores and usage fees for services provided at affiliated stores. The service providing unit 14 provides services to residents based on their consumption behavior history. Here, the provision of services includes, for example, the provision of points, home delivery services for purchased products, proposals for use of shared facilities, proposals for products of affiliated stores, and the like. However, the provision of services is not limited to these.

FIG. 2 is a flow chart showing the flow of the service providing method according to the first embodiment. Here, it is assumed that a resident of an apartment building whose own biometric information is managed by the service providing apparatus 1 visits a partner store and performs consumption behavior such as purchasing goods. At this time, the store terminal acquires the biometric information of the resident and transmits the biometric information to the service providing apparatus 1 .

Therefore, the acquisition unit 11 acquires the biometric information of the resident when the resident performs a predetermined consumption behavior at a store affiliated with the housing complex (S11). Next, the authentication control unit 12 controls the second biometric authentication based on the biometric information acquired in step S11 and the biometric information used for the first biometric authentication in the housing complex (S12). That is, the authentication control unit 12 collates the biometric information acquired from the store terminal with the biometric information used for the first biometric authentication in the collective housing, and controls the second biometric authentication as described above.

Then, the registration unit 13 determines whether or not the second biometric authentication is successful (S13). When the second biometric authentication is successful, the registration unit 13 registers, in the storage device, a consumption action history, which is a history of consumption actions permitted due to the success of the second biometric authentication (S14). After that, the service providing unit 14 provides the resident with the service based on the consumption behavior history (S15). If it is determined in step S13 that the second biometric authentication has failed, the process ends.

In this way, in the present embodiment, if the (second) biometric authentication is successful by matching the biometric information acquired at the affiliated store with the biometric information of the residents managed by the apartment complex, consumption at the store Action history is registered. Then, the resident can receive the provision of services according to the consumption behavior history. In this way, the use of affiliated stores is promoted by strengthening cooperation with affiliated stores by utilizing the biometric information of residents managed by the collective housing. In addition, the value of moving into a collective housing increases.

The service providing device 1 includes a processor, a memory, and a storage device (not shown). Further, the storage device stores a computer program in which the processing of the service providing method according to the present embodiment is implemented. Then, the processor loads the computer program from the storage device into the memory and executes the computer program. Thereby, the processor implements the functions of the acquisition unit 11 , the authentication control unit 12 , the registration unit 13 and the service provision unit 14 .

Alternatively, the acquisition unit 11, the authentication control unit 12, the registration unit 13, and the service provision unit 14 may each be realized by dedicated hardware. Also, part or all of each component of each device may be implemented by general-purpose or dedicated circuitry, processors, etc., or combinations thereof. These may be composed of a single chip, or may be composed of multiple chips connected via a bus. A part or all of each component of each device may be implemented by a combination of the above-described circuits and the like and programs. As the processor, a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), an FPGA (field-programmable gate array), a quantum processor (quantum computer control chip), or the like can be used.

Further, when part or all of each component of the service providing apparatus 1 is realized by a plurality of information processing devices, circuits, etc., the plurality of information processing devices, circuits, etc. may be centrally arranged, They may be distributed. For example, the information processing device, circuits, and the like may be implemented as a form in which each is connected via a communication network, such as a client-server system, a cloud computing system, or the like. Also, the functions of the service providing apparatus 1 may be provided in a SaaS (Software as a Service) format.

<Embodiment 2>
Embodiment 2 is a specific example of Embodiment 1 described above. FIG. 3 is a block diagram showing the overall configuration of the service providing system 1000 according to the second embodiment. The service providing system 1000 is an information system for providing services to the residents U1 and the like of the housing complex 3000 according to the history of consumption behavior at the affiliated store 401 and the like. The service providing system 1000 is also an information system for controlling entry to each area (entrance 300a, residence 300b, and common facility 300c) existing in the housing complex 3000 by first biometric authentication. Note that the first biometric authentication is authentication at the entrance or inside the housing complex 3000 . On the other hand, the second biometric authentication, which will be described later, is authentication performed when permitting consumption behavior at the affiliated store 401 or the like. The service providing system 1000 includes authentication terminals 100a to 100c, gate devices 200a to 200c, shop terminals 400a and 400b, a user terminal 701, a service providing device 500 and an authentication device 600. FIG. Authentication terminals 100a to 100c, store terminals 400a and 400b, user terminal 701, service providing apparatus 500, and authentication apparatus 600 are connected via network N, respectively. Here, the network N is a wired or wireless communication line. In the following description, biometric authentication is face authentication, and biometric information is facial feature information, but biometric authentication and biometric information can be applied to other techniques using captured images. For example, biometric information may be data (feature amounts) calculated from physical features unique to an individual, such as fingerprints, voiceprints, veins, retinas, and iris patterns.

The housing complex 3000 comprises multiple areas including an entrance 300a, multiple residences 300b, and common facilities 300c. It should be noted that the examples and arrangement of the areas of the housing complex 3000 are not limited to these. For example, collective housing 3000 may also include an elevator hall and the like. In the example of FIG. 3, the authentication terminal 100a and the gate device 200a are installed at the entrance of the entrance 300a. It is assumed that the entrance 300a is adjacent to the residence 300b and the common facility 300c. Therefore, an authentication terminal 100b and a gate device 200b installed at the entrance of the residence 300b are installed at the boundary between the entrance 300a and the residence 300b. At the boundary between the entrance 300a and the shared facility 300c, an authentication terminal 100c and a gate device 200c installed at the entrance of the shared facility 300c are installed.

Incidentally, in the following description, the entrance 300a to the shared facility 300c may be simply referred to as the area 300. FIG. Similarly, the authentication terminals 100a to 100c may be simply referred to as the authentication terminal 100. FIG. Also, the gate devices 200a to 200c may simply be referred to as the gate device 200 in some cases. Also, the authentication terminal 100 is an example of a locking system. The gate device 200 is, for example, a flapper gate, an automatic door, or a normal door.

It is also assumed that each of the residents U1 to U3 is a resident of one of the housing complexes 3000. FIG. Assume that the facial feature information of each of the residents U1 to U3 has been registered in the authentication device 600, which will be described later. Therefore, the resident U1 or the like succeeds in face authentication (first biometric authentication) via the authentication terminal 100a, unlocks the gate device 200a, and can enter the entrance 300a. Moreover, when the resident U1 is a resident of the residence 300b, the resident U1 succeeds in face authentication via the authentication terminal 100b, unlocks the gate device 200b, and can enter the residence 300b. On the other hand, residents U2 and U3 who are not residents of residence 300b fail face authentication via authentication terminal 100b and cannot enter residence 300b. Also, the resident U1 or the like succeeds in face authentication via the authentication terminal 100c, unlocks the gate device 200c, and can enter the shared facility 300c.

Here, the common facility 300c is a facility shared by at least some of the residents of the housing complex 3000. As shown in FIG. Common facilities 300c are, for example, a gym, a theater room, a study room, a parking lot, and the like. Moreover, the resident U1 or the like may apply for use in advance in order to use the shared facility. Also, a fee may be charged for the use of the shared facilities.

Authentication device 600 is an information processing device that stores facial feature information of a plurality of persons. In addition, in response to a face authentication request received from the outside, the authentication device 600 compares the face image or face feature information included in the request with the face feature information of each user, and requests the result of matching (authentication result). Reply to original.

FIG. 4 is a block diagram showing the configuration of the authentication device 600 according to the second embodiment. The authentication device 600 includes a face information DB (DataBase) 610 , a face detection section 620 , a feature point extraction section 630 , a registration section 640 and an authentication section 650 . The face information DB 610 associates and stores a user ID 611 and face feature information 612 of the user ID. The facial feature information 612 is a set of feature points extracted from the facial image. Note that the authentication device 600 may delete the facial feature information 612 in the facial feature DB 610 at the request of the registered user of the facial feature information 612 . Alternatively, the authentication device 600 may delete the facial feature information 612 after a certain period of time has passed since it was registered.

Face detection section 620 detects a face region included in a registered image for registering face information, and outputs the detected face area to feature point extraction section 630 . Feature point extraction section 630 extracts feature points from the face area detected by face detection section 620 and outputs facial feature information to registration section 640 . Further, the feature point extraction unit 630 extracts feature points included in the facial image received from the authentication terminal 100, the user terminal 701, the shop terminal 400a or 400, or the service providing device 500, and outputs the facial feature information to the authentication unit 650. do.

The registration unit 640 newly issues a user ID 611 when registering facial feature information. The registration unit 640 associates the issued user ID 611 with the facial feature information 612 extracted from the registered image and registers them in the facial information DB 610 . Authentication unit 650 performs face authentication using facial feature information 612 . Specifically, the authentication unit 650 collates the facial feature information extracted from the facial image with the facial feature information 612 in the facial information DB 610 . If the verification is successful, the authentication unit 650 identifies the user ID 611 associated with the verified facial feature information 612 . Authentication unit 650 replies to service providing apparatus 500 as a face authentication result indicating whether or not the facial feature information matches. Whether the facial feature information matches or not corresponds to the success or failure of the authentication. Note that matching of facial feature information (matching) means a case where the degree of matching is equal to or greater than a predetermined value. Also, the face authentication result shall include the specified user ID when the face authentication is successful.

FIG. 5 is a flow chart showing the flow of face information registration processing according to the second embodiment. Here, the information registration terminal (not shown) photographs the body including the face of the resident U1 (user), etc., and transmits a face information registration request including the photographed image (registered image) to the authentication device 600 via the network N. do. The information registration terminal is, for example, an information processing device such as a personal computer, a smart phone, or a tablet terminal. For example, the information registration terminal may be the user terminal 701 or the like.

First, the authentication device 600 acquires the registration image included in the face information registration request (S21). For example, the authentication device 600 receives a face information registration request via the network N from an information registration terminal. Next, face detection section 620 detects a face area included in the registered image (S22). Next, the feature point extraction section 630 extracts feature points from the face area detected in step S22, and outputs face feature information to the registration section 640 (S23). Finally, the registration unit 640 issues a user ID 611, associates the user ID 611 with the facial feature information 612, and registers them in the facial information DB 610 (S24). Note that the authentication device 600 may receive the facial feature information 612 from the information registration terminal, associate it with the user ID 611 , and register it in the facial information DB 610 . Further, the registration unit 640 may notify the service providing apparatus 500 of the registered (issued) user ID.

FIG. 6 is a flow chart showing the flow of face authentication processing by the authentication device 600 according to the second embodiment. First, the feature point extraction unit 630 acquires a face image for authentication included in the face authentication request (S31). For example, the authentication device 600 receives a face authentication request from the service providing device 500 via the network N, and extracts facial feature information from the face image included in the face authentication request in steps S21 to S23. Alternatively, authentication device 600 may receive facial feature information from service providing device 500 . Next, the authentication unit 650 collates the acquired facial feature information with the facial feature information 612 of the facial information DB 610 (S32). When the facial feature information matches, that is, when the degree of matching of the facial feature information is equal to or greater than a predetermined value (Yes in S33), the authentication unit 650 specifies the user ID 611 of the user whose facial feature information matches (S34). , the fact that the face authentication was successful and the specified user ID 611 are returned to the service providing apparatus 500 (S35). If there is no matching facial feature information (No in S33), the authentication unit 650 returns to the service providing apparatus 500 that the face authentication has failed (S36).

Next, the authentication terminal 100 is an information processing device installed at the entrance of a predetermined area and connected to a gate device 200 that is also installed at the entrance. FIG. 7 is a block diagram showing the configuration of the authentication terminal 100 according to the second embodiment. Authentication terminal 100 includes camera 110 , storage unit 120 , communication unit 130 , input/output unit 140 and control unit 150 .

The camera 110 is an imaging device that performs imaging under the control of the control unit 150 . The storage unit 120 is a storage device that stores programs for realizing each function of the authentication terminal 100 . The communication unit 130 is a communication interface with the network N. FIG. The input/output unit 140 includes a display device (display unit) such as a screen and an input device. The input/output unit 140 may be, for example, a touch panel. The control unit 150 controls hardware of the authentication terminal 100 . The control unit 150 includes an imaging control unit 151 , a registration unit 152 , an authentication control unit 153 , a display control unit 154 and a locking control unit 155 .

The photographing control unit 151 controls the camera 110 to photograph a registered image or an authentication image of a person (resident, visitor, etc.) at the entrance of a predetermined area. The registration image and the authentication image are images including at least the face area of the person (resident, visitor, etc.). The imaging control section 151 outputs the registration image to the registration section 152 . The imaging control unit 151 also outputs the authentication image to the authentication control unit 153 .

Registration unit 152 transmits a face information registration request including the registration image to authentication device 600 via network N. FIG. Authentication control unit 153 transmits a face authentication request including the authentication image to service providing apparatus 500 via network N. FIG. At this time, the authentication control unit 153 includes the area ID (facility ID) of the corresponding predetermined area and the shooting time of the authentication image (face image) in the face authentication request. Note that identification information (terminal ID) of the authentication terminal 100 may be used instead of the region ID. The display control unit 154 receives various screen data from the service providing apparatus 500 via the network N, and displays the received screen data on the input/output unit 140 . Upon receiving a release instruction from the service providing apparatus 500 via the network N, the lock control unit 155 outputs the release instruction to the corresponding gate apparatus 200 .

Returning to FIG. 3, the description continues. Affiliated stores 401 and 402 are stores that have entered into a business alliance with the housing complex 3000 . Note that the number of affiliated stores should be one or more. Here, the affiliated store is, for example, a retail store, a restaurant, a massage parlor, a hotel, or the like, which sells various products and provides services. Affiliated store 401 is equipped with a store terminal 400a for making payments for the consumption behavior of customers visiting the store. Store terminal 400a may be operated by a store clerk (not shown). The store terminal 400a is an example of an authentication terminal that performs payment processing when a visitor's face authentication (second biometric authentication) is successful. Similarly, the partner store 402 is equipped with a store terminal 400b. In the following description, the store terminals 400a and 400b may be simply referred to as "store terminals 400".

FIG. 8 is a block diagram showing the configuration of the store terminal 400 according to the second embodiment. The store terminal 400 includes a camera 410 , a storage section 420 , a communication section 430 , an input/output section 440 and a control section 450 .

The camera 410 is an imaging device that performs imaging under the control of the control unit 450 . The storage unit 420 is a storage device that stores programs for realizing each function of the store terminal 400 . A communication unit 430 is a communication interface with the network N. FIG. The input/output unit 440 includes a display device (display unit) such as a screen and an input device. The input/output unit 440 may be, for example, a touch panel. The control unit 450 controls hardware of the store terminal 400 . The control unit 450 includes an imaging control unit 451 , an authentication control unit 452 , a settlement unit 453 and a display control unit 454 .

The photographing control unit 451 controls the camera 410 to photograph an authentication image of a visitor (here, a resident) in front of the shop terminal 400 . The authentication image is an image including at least the face area of the visitor (resident). The imaging control section 451 outputs the authentication image to the authentication control section 452 .

Authentication control unit 452 transmits a face authentication request including the authentication image to service providing apparatus 500 via network N. FIG. At this time, the authentication control unit 452 includes the store ID of the corresponding store and the shooting time of the authentication image (face image) in the face authentication request. Note that identification information (location ID) of the location of the store may be used instead of the store ID. The payment unit 453 receives a payment processing instruction from the service providing apparatus 500 via the network N, and executes payment processing for the visitor's consumption behavior (purchase of goods and provision of services) in accordance with the instruction. Then, after completing the payment process, the payment unit 453 notifies the service providing apparatus 500 via the network N that the payment has been completed. Here, the completion of payment includes the date and time of payment and the content of payment. The payment details include at least the payment amount. The payment details may include the name of the purchased product, the name of the service provided, and the like. The display control unit 454 receives various screen data from the service providing apparatus 500 via the network N, and displays the received screen data on the input/output unit 440 .

Returning to FIG. 3, the description continues. A user terminal 701 is an information terminal operated by the resident U1. The user terminal 701 is, for example, a mobile phone terminal, a smart phone, a tablet terminal, a PC (Personal Computer) equipped with or connected to a camera, or the like. The user terminal 701 is associated with the user ID or facial feature information of the resident U1. In other words, the user terminal 701 is a terminal that can be specified by the user ID or facial feature information in the service providing apparatus 500 . For example, the user terminal 701 is a terminal that has been logged in by the resident U1 with his own user ID.

The user terminal 701 requests the service providing apparatus 500 to disclose point information, which will be described later, according to the operation of the resident U1. Then, the user terminal 701 displays the point information received from the service providing apparatus 500 on the screen. As a result, the resident U1 can check the points granted to him/herself, the current point balance, the usage status of the points, the return status, and the like. Furthermore, the user terminal 701 may transmit to the service providing apparatus 500 the usage amount specified by the resident U1, out of the current point balance.

Also, the user terminal 701 may be used to apply for use of the shared facility 300c or the like according to the operation of the resident U1. Also, the user terminal 701 may be used for registering the face image of the resident U1 as the information registration terminal described above. Residents U2 and U3 each have an information terminal equivalent to the user terminal 701, but the illustration is omitted.

The service providing device 500 provides residents U1, U2, and U3 of the housing complex 3000 with electronic value information according to the history of consumption behavior at the affiliated store 401, etc., and arranges home delivery to the residences of the residents. is an information processing device for providing services of The service providing apparatus 500 may be made redundant by a plurality of servers, and each functional block may be realized by a plurality of computers.

Next, the service providing device 500 will be described in detail. FIG. 9 is a block diagram showing the configuration of the service providing device 500 according to the second embodiment. The service providing device 500 includes a storage unit 510 , a memory 520 , an IF (InterFace) unit 530 and a control unit 540 . The storage unit 510 is an example of a storage device such as a hard disk or flash memory. Storage unit 510 stores program 511 , user management information 512 , usage history 513 , and store payment history 514 . A program 511 is a computer program in which the processing of the service providing method according to the second embodiment is implemented.

User management information 512 is information for managing information relating to residents who are users of collective housing 3000 . In the user management information 512, a user ID 5121, personal information 5122, and point information 5123 are associated with each other. A user ID 5121 is identification information of a resident. Also, the user ID 5121 is information corresponding to the user ID 611 of the face information DB 610 described above. The personal information 5122 includes the resident's name, address (or residence identification information (area ID)), sex, date of birth, contact information (mobile phone number), credit information (debit account information, credit card information), and the like.

Point information 5123 includes at least the current point balance given to the resident. Also, the point information 5123 may include a history of giving points and a history of using points. Here, the "point" is an example of value information, which is electronic data indicating economic value, that is, electronic value information. Note that the value information may be electronic coupons, electronic money, crypto assets, electronic tickets, etc., in addition to points. In other words, it is electronic data that indicates economic value, and includes data that has monetary value equivalent to currency and data that has pseudo-monetary value.

The usage history 513 is history information of usage of each area (dwellings and shared facilities) in the housing complex 3000 by residents and the like. Specifically, the usage history 513 is the authentication history of face authentication by the authentication terminal 100 . The usage history 513 is recorded at least when face authentication is successful. In the usage history 513, a date and time of usage 5131, a facility ID 5132, and a user ID 5133 are associated with each other. The date and time of use 5131 is information indicating the date and time when the corresponding area was used. The usage date and time 5131 is, for example, the time when the authentication terminal 100 captures the face image, the time when the face authentication is successful, or the like. The facility ID 5132 is identification information of the used area. The facility ID 5132 is, for example, the terminal ID or area ID of the authentication terminal 100 . A user ID 5133 is identification information of a user who uses the corresponding area. Specifically, the user ID 5133 is a user ID specified by successful face authentication.

The store payment history 514 is an example of a consumption behavior history. The store payment history 514 is history information when the payment was made due to successful face authentication at the affiliated store. In the shop payment history 514, a payment date and time 5141, a shop ID 5142, a user ID 5143, and payment details 5144 are associated with each other. The payment date and time 5141 is the date and time when payment processing was performed at the corresponding partner store, or the time when the face image was captured by the store terminal 400, or the like. The store ID 5142 is identification information of the corresponding affiliated store. The user ID 5143 is identification information of the user (resident) who made the payment at the corresponding affiliated store. Specifically, the user ID 5143 is a user ID specified by successful face authentication. The payment content 5144 includes at least the payment amount. The payment details 5144 may include the name of the product purchased, the name of the service provided, and the like.

The memory 520 is a volatile storage device such as a RAM (Random Access Memory), and is a storage area for temporarily holding information when the control unit 540 operates. The IF section 530 is a communication interface with the network N. FIG.

The control unit 540 is a processor, that is, a control device that controls each component of the service providing device 500 . The control unit 540 loads the program 511 from the storage unit 510 into the memory 520 and executes the program 511 . As a result, the control unit 540 realizes the functions of the authentication control unit 541 , the cancellation control unit 542 , the settlement control unit 543 , the history registration unit 544 , the service provision unit 545 , the collection agency unit 546 and the disclosure unit 547 .

The authentication control unit 541 is an example of the acquisition unit 11 and the authentication control unit 12 described above. The authentication control unit 541 receives a face authentication request from the authentication terminal 100 or the store terminal 400. FIG. The face authentication request from the authentication terminal 100 includes the facility ID of the authentication terminal 100, the photographing time, and the face image of the resident. The face authentication request from the store terminal 400 includes the face image of the resident of the collective housing 3000 who intends to use the store terminal 400 for consumption behavior and the store ID of the store terminal 400 . The authentication control unit 541 controls face authentication for the face image included in the received face authentication request. Here, the authentication control unit 541 causes the authentication device 600 to perform face authentication on the face image. For example, the authentication control unit 541 transmits a face authentication request including the acquired face image to the authentication device 600 via the network N, and receives the face authentication result from the authentication device 600 . Note that the authentication control unit 541 may detect the face area of the user from the face image and include the image of the face area in the face authentication request. Alternatively, the authentication control unit 541 may extract facial feature information from the face area and include the facial feature information in the face authentication request. Also, the authentication control unit 541 acquires the face authentication result from the authentication device 600 via the network N. FIG. Authentication control section 541 outputs the face authentication result to release control section 542 when the face authentication request is from authentication terminal 100 . Also, when the face authentication request is from the store terminal 400 , the authentication control unit 541 outputs the face authentication result to the payment control unit 543 .

When a predetermined visitor or resident succeeds in face authentication (first biometric authentication) at the entrance of an area and satisfies a prior application for use, the release control unit 542 releases the entry restriction to the area. . In other words, if the user for whom face authentication has succeeded satisfies the usage application conditions, the release control unit 542 outputs a release instruction to the authentication terminal 100 that requested the face authentication.

If the face authentication result indicates that the face authentication (second biometric authentication) was successful, the payment control unit 543 instructs the shop terminal 400 that requested the face authentication to perform payment processing. Then, the payment control unit 543 acquires the completion of payment from the store terminal 400 .

The history registration unit 544 is an example of the registration unit 13 described above. History registration unit 544 registers usage history 513 in storage unit 510 when a release instruction is output by release control unit 542 . Specifically, the history registration unit 544 associates the date and time of use 5131, the facility ID 5132, and the user ID 5133 for which face authentication has succeeded, and stores them as the use history 513 in the storage unit 510. FIG.

Also, the history registration unit 544 registers the store payment history 514 in the storage unit 510 when the payment control unit 543 acquires the completion of the payment. Specifically, the history registration unit 544 associates the payment date and time 5141 and the payment details 5144 included in the payment completion statement, the store ID 5142 included in the face authentication request, and the user ID 5143 for which face authentication was successful, and stores the store payment history 514 in association with the store payment history 5144. , and stored in the storage unit 510 .

The service providing unit 545 is an example of the service providing unit 14 described above. The service providing unit 545 provides the resident with electronic value information based on the consumption behavior history as a service. For example, the service providing unit 545 may give points based on the store payment history 514 to the resident. Specifically, the service providing unit 545 identifies the payment amount from the payment details 5144 of the store payment history 514, and calculates points according to the payment amount. Then, the service providing unit 545 updates the user management information 512 by associating the point information 5123 including the calculated points with the user ID 5121 corresponding to the user ID 5143 of the store payment history 514 .

Furthermore, the service providing unit 545 may provide the service further based on the first biometric authentication history (usage history 513) of the resident. For example, the service providing unit 545 may analyze the usage history 513 and award predetermined points to the resident when the number of times the paid shared facility is used is equal to or greater than a predetermined value.

Further, when the consumption behavior history includes the purchase of a product at an affiliated store, the service providing unit 545 arranges for delivery of the purchased product to the residence in the housing complex 3000 of the resident. You can go as Specifically, the service providing unit 545 analyzes the payment details 5144 of the store payment history 514 and determines whether or not the payment details 5144 include the purchase of a product. If the payment content 5144 includes purchase of a product, the service providing unit 545 identifies the personal information 5122 associated with the user ID 5143 (5121) associated with the payment content 5144 from the user management information 512. . The service providing unit 545 identifies the resident's name and address from the identified personal information 5122 . Then, the service providing unit 545 requests the delivery company to deliver the purchased product from the affiliated store indicated by the store ID 5142 to the address of the resident who is the purchaser. As a result, cooperation with physical distribution can be promoted in addition to collective housing and affiliated stores.

The receiving agent unit 546 calculates the billed amount by summing the usage amount corresponding to the use of the housing complex 3000 and the settlement amount corresponding to the consumption behavior, and bills the corresponding resident for the billed amount. Therefore, the receiving agency unit 546 can be said to be an example of a billing unit. Here, the usage amount includes the management fee of the housing complex 3000, the repair reserve fee, the parking lot fee, and the like. In addition, the usage fee includes usage fees for common facilities. For example, if the facility ID 5132 of the usage history 513 indicates a paid shared facility, the receiving agent unit 546 calculates the usage fee. Then, the receipt agency unit 546 identifies the personal information 5122 associated with the corresponding user ID 5133 (5121) from the user management information 512 . Then, the receiving agent unit 546 identifies the debit account information of the resident from the identified personal information 5122 . In addition, the receipt agent unit 546 identifies the payment amount of the payment details 5144 associated with the user ID 5143 of the resident from the store payment history 514 . After that, the receiving agent unit 546 withdraws the billed amount, which is the sum of the calculated usage amount and the settlement amount, from the specified withdrawal account information.

Furthermore, the receiving agent unit 546 may calculate the billed amount by subtracting from the billed amount an amount corresponding to at least part of the points given to the resident. In other words, the receiving agent unit 546 calculates the billed amount by subtracting an amount corresponding to at least part of the points given to the resident from the total billed amount, and bills the resident for the billed amount. good.

The disclosure unit 547 discloses the points given to the resident U1 in response to a request from the user terminal 701 or the like of the resident U1. Specifically, upon receiving a point information disclosure request from the user terminal 701 , the disclosure unit 547 identifies the point information 5123 associated with the user ID 5121 corresponding to the user terminal 701 . The disclosure unit 547 then transmits the specified point information 5123 to the user terminal 701 . Thereby, the user terminal 701 displays the received point information on the screen. Therefore, the resident U1 can check the current balance, grant history, and usage history of the points granted to him/herself.

In this case, the receiving agency unit 546 may receive the usage amount of the current point balance from the user terminal 701 . At this time, the receiving agent unit 546 calculates the billed amount by subtracting the amount corresponding to the usage amount from the usage amount and the settlement amount. As a result, the necessary amount of points can be returned according to the intention of the resident.

FIG. 10 is a flowchart showing the flow of point awarding processing according to the second embodiment. Here, it is assumed that the resident U3 visits the affiliated store 401 and makes a payment at the store terminal 400a in order to purchase a product. At this time, the shop terminal 400a captures the face image of the resident U3. The store terminal 400a then transmits a face authentication request including the face image and the store ID to the service providing apparatus 500 via the network N. FIG. In response, the authentication control unit 541 of the service providing apparatus 500 acquires the store ID and the face image of the resident U3 included in the face authentication request from the store terminal 400a via the network N (S401).

Next, the authentication control unit 541 transmits a face authentication request including the acquired face image to the authentication device 600 via the network N (S402). At this time, the authentication control unit 541 includes at least one of the face image acquired in step S401, the face area extracted from the face image, and the facial feature information extracted from the face area in the face authentication request. Then, the authentication control unit 541 receives the face authentication result from the authentication device 600 via the network N. FIG. After that, the authentication control section 541 outputs the face authentication result to the payment control section 543 .

The payment control unit 543 determines whether face authentication (second biometric authentication) has succeeded (S403). Specifically, the payment control unit 543 determines whether or not the face authentication result received from the authentication control unit 541 indicates success. Alternatively, the payment control unit 543 may determine that the face authentication has succeeded when the user ID is included in the face authentication result.

When determining that the face authentication has succeeded, the payment control unit 543 identifies the user ID included in the face authentication result (S404). The payment control unit 543 then identifies the personal information 5122 associated with the identified user ID 5121 from the user management information 512 . Then, the settlement control unit 543 identifies the credit information of the resident U3 from the identified personal information 5122 . After that, the settlement control unit 543 instructs the store terminal 400a to perform settlement processing (S405). At this time, the payment control unit 543 includes the identified credit information in the instruction.

In response to this, the store terminal 400a receives an instruction for payment processing from the service providing apparatus 500 via the network N. FIG. Then, the store terminal 400a uses the credit information included in the instruction to execute settlement processing for the product purchase by the resident U3. After completing the payment processing, the shop terminal 400a transmits the completion of the payment including the date and time of payment and the content of payment (amount of payment, etc.) to the service providing apparatus 500 via the network N. In response, the payment control unit 543 acquires the payment date and time and payment details included in the completion of payment from the shop terminal 400a via the network N (S406).

Then, the history registration unit 544 registers the store payment history 514 in the storage unit 510 (S407). Specifically, the history registration unit 544 associates the payment date and time 5141 and the payment details 5144 included in the payment completion notice, the store ID 5142 included in the face authentication request, and the user ID 5143 specified in step S404, and stores the store payment history 514. , and stored in the storage unit 510 .

After that, the service providing unit 545 gives points according to the store payment history 514 (S408). In other words, the service providing unit 545 calculates predetermined points according to the payment amount, the purchased product, and the like. Then, the service providing unit 545 updates the point information 5123 including the calculated points in association with the user ID 5121 of the resident U3.

In addition, after step S407, the service providing unit 545 determines whether or not the payment content 5144 of the resident U3 includes product purchase based on the store payment history 514 (S409). When determining that product purchase is included, the service providing unit 545 identifies the name and address of the resident U3 from the personal information 5122 of the user management information 512 as described above. Then, the service providing unit 545 arranges (orders) the delivery company to deliver the purchased product from the store terminal 400a to the address (residence) of the resident U3 (S410).

If it is determined in step S403 that the face authentication has failed, the payment control unit 543 returns a failure of the face authentication to the store terminal 400a via the network N (S411). If it is determined in step S409 that product purchase is not included, the processing ends.

FIG. 11 is a flow chart showing the flow of collection agent processing according to the second embodiment. First, the user terminal 701 transmits a request for disclosure of point information granted to the resident U1 to the service providing apparatus 500 via the network N in response to an operation by the resident U1. In response, the disclosure unit 547 of the service providing apparatus 500 receives a disclosure request from the user terminal 701 via the network N (S421).

Then, the disclosure unit 547 transmits (discloses) the point information 5123 associated with the user ID 5121 (of the resident U1) corresponding to the user terminal 701 to the user terminal 701 via the network N (S422). Thereby, the user terminal 701 displays the received point information on the screen.

Subsequently, at a predetermined billing timing for the resident U1, the billing agency unit 546 sums the billed amount of the usage amount (administration fee, etc.) according to the use of the housing complex 3000 and the settlement amount at the affiliated store 401, etc. Calculate (S423). First, based on the usage history 513, the receiving agency unit 546 aggregates the usage record of the resident U1 in the shared facility for a predetermined period (for example, one month) and calculates the usage fee. Then, the receiving agency unit 546 calculates the usage amount by adding up the predetermined management fee and the like of the resident U1 and the usage fee. In addition, based on the store payment history 514, the receiving agent unit 546 aggregates and calculates the unclaimed payment amount of the resident U1 for a predetermined period. Then, the receiving agent unit 546 adds up the usage amount and the settlement amount to calculate the amount billed to the resident U1.

At this point, the receiving agent unit 546 determines whether or not the usage amount of points has been received from the user terminal 701 (S424). For example, it is assumed that the user terminal 701 has transmitted the point usage amount input by the resident U1 to the service providing apparatus 500 via the network N. FIG. In this case, the receiving agent unit 546 determines that the used amount of points has been received. At this time, the receiving agent unit 546 subtracts the amount corresponding to the used amount of points from the billed amount calculated in step S423 (S425). Then, the receiving agent unit 546 charges the resident U1 with the billed amount after the reduction (S426). For example, the receiving agent unit 546 withdraws the billed amount after the reduction from the withdrawal account of the resident U1.

If it is determined in step S424 that the usage amount of points has not been received, the receiving agent unit 546 charges the billed amount calculated in step S423 to the resident U1 (S427).

As described above, in the present embodiment, points are given to the residents of the collective housing according to the payment history at the affiliated store. Then, the resident can use the given points to pay management fees and the like. Therefore, residents of collective housing are encouraged to use affiliated stores. Therefore, it can be said that the cooperation between the collective housing and affiliated stores has been strengthened.

Also, the resident can refer to the history of the points given to him/herself on his/her own user terminal. Therefore, the resident can easily grasp the status of giving points and the status of redemption. Residents can also adjust the amount of points they use. Therefore, planned use of points can be secured, and convenience for residents is enhanced.

Furthermore, as described above, the service providing apparatus 500 may award points by taking into consideration the usage history 513 as well as the store payment history 514 . Therefore, the use of shared facilities in collective housing will also be promoted.

<Embodiment 3>
Embodiment 3 is a modification of Embodiment 2 described above. In the third embodiment, the service is provided by proposing products of affiliated stores, proposing the use of shared facilities, or giving preferential treatment. The configuration and each internal configuration of the service providing system 1000 according to the third embodiment are the same as those in FIGS. 3, 4, 7, 8 and 9 described above. Therefore, illustrations and overlapping descriptions are omitted. In the following, the description will focus on the portion related to the third embodiment.

The service providing unit 545 according to the third embodiment preferably presents information regarding the use of the common facility 300c in the housing complex 3000 based on the store payment history 514 as a service. Here, the information regarding use includes, but is not limited to, a message prompting use of the gym or an unmanned store, which is an example of the shared facility 300c. For example, the service providing unit 545 analyzes the payment details 5144 of the store payment history 514 and determines that the amount of food purchased is equal to or greater than a predetermined value. In that case, the service providing unit 545 may determine that the resident needs exercise, and may prompt the resident to use the gym in the housing complex by a message. Also, the service providing unit 545 analyzes the payment details 5144 of the store payment history 514 and understands that the product handled at the unmanned store has not been purchased. In that case, the service providing unit 545 may prompt the resident to use the unmanned store in the collective housing by a message.

Further, the service providing unit 545 according to the third embodiment preferably provides a service by giving preferential treatment to the use of the common facility 300c in the housing complex 3000 based on the store payment history 514. FIG. Here, giving preferential treatment to the use includes, but is not limited to, reducing the usage fee of the shared facility 300c and presenting coupons and coupons. For example, in the same manner as described above, when the service providing unit 545 determines that a resident needs exercise, the service providing unit 545 may give the resident points corresponding to the fee for using the gym in the housing complex. Alternatively, the service providing unit 545 may instruct the receiving agency unit 546 to subtract the gym usage fee from the amount billed by the resident. Alternatively, the service providing unit 545 may transmit electronic coupons and coupons for using shared facilities to the user terminals and store terminals of the residents.

Further, the service providing unit 545 according to the third embodiment may present information regarding the use of affiliated stores based on the store payment history 514 as a service. Here, information related to the use of affiliated stores includes recommendation information of products sold at affiliated stores, proposal information of services (massages, etc.) provided at affiliated stores, coupon information of affiliated stores, etc., but is limited to these. not. For example, the service providing unit 545 analyzes the payment details 5144 of the store payment history 514, and transmits products related to products purchased at a partner store as recommendation information to the user terminal of the resident or the store terminal. good. Alternatively, the service providing unit 545 analyzes the purchase tendency of the store payment history 514, and transmits the product as recommendation information to the user terminal of the resident or the store terminal at the time of the next purchase for the regularly purchased product. may

Further, the service providing unit 545 according to the third embodiment may provide the above-described services further based on the store payment history 514 and the usage history 513 . For example, the service providing unit 545 analyzes the usage history 513 and detects that the usage frequency of the gym has decreased. In this case, the service providing unit 545 may send a message prompting the user terminal of the resident to use the gym in the housing complex. Alternatively, it is assumed that the service providing unit 545 has grasped the tendency of residents to purchase medicine from the analysis of the store payment history 514 and the frequency of use of the gym from the analysis of the usage history 513 . In that case, the service providing unit 545 may transmit health advice, supplement suggestions, and the like to the user terminal of the resident. Alternatively, the service providing unit 545 analyzes the entry/exit date and time of the residence as the usage history 513 to grasp the resident's tendency to go out. In this case as well, the service providing unit 545 may send a message encouraging use of the gym, advice on health, suggestion of supplements, etc. to the user terminal of the resident. In other words, the service providing unit 545 analyzes the store payment history 514 to grasp information (product, time, location) regarding the purchase of the resident. In addition, the service providing unit 545 analyzes the usage history 513 to ascertain the usage status of the residents' shared facilities (gym, study room, etc.) in the housing complex 3000 . Then, the service providing unit 545 can provide (propose) a more detailed service by taking into account the information on purchase and the usage status of the shared facilities.

FIG. 12 is a flowchart showing the flow of usage proposal processing according to the third embodiment. FIG. 12 is obtained by replacing step S408 of FIG. 10 described above with steps S408a and S408b. Since the rest is the same, the description of overlapping parts will be omitted.

After step S407, the service providing unit 545 determines proposal information according to the store payment history 514 and the usage history 513 (S408a). The proposal information may be a message as described above, or proposal information for products or services. Then, the service providing unit 545 presents the determined proposal information to the shop terminal 400 (S408b). Specifically, the service providing unit 545 transmits the proposal information to the store terminal 400 via the network N. FIG. Thereby, the store terminal 400 can display the received proposal information on the screen and present it to the resident. Alternatively, the service providing unit 545 may present the determined proposal information to the terminal of the resident.

As described above, in this embodiment, residents of collective housing can be presented with proposal information and receive preferential treatment based on store payment history and usage history. Therefore, it is possible to provide services suitable for residents of collective housing after strengthening cooperation with affiliated stores. Therefore, it can contribute to promoting the use of shared facilities in collective housing and increasing sales at affiliated stores.

<Embodiment 4>
Embodiment 4 is a modification of Embodiment 2 or 3 described above. In the fourth embodiment, a biometric authentication function is incorporated in a service providing device. The service providing system according to the fourth embodiment is the same as the above-described service providing system 1000 in which the authentication device 600 is built in the service providing device 500a, so illustration and description are omitted.

FIG. 13 is a block diagram showing the configuration of a service providing device 500a according to the fourth embodiment. Storage unit 510 of service providing apparatus 500a has program 511 replaced with program 511a and facial feature information 5124 added to user management information 512, compared to service providing apparatus 500 described above. Note that the facial feature information 5124 is an example of biometric information. Further, in the control unit 240 of the service providing apparatus 500a, the authentication control unit 541 is replaced with an authentication control unit 541a as compared with the service providing apparatus 500 described above.

The program 511a is a computer program in which the processing of the service providing method according to the fourth embodiment is implemented.

The facial feature information 5124 corresponds to the facial feature information 612 of the authentication device 600 described above. Facial feature information 5124 is associated with user ID 5121 . That is, the user management information 512 includes the face information DB 610 described above.

The authentication control unit 541a collates the facial feature information of a plurality of persons with the facial feature information of a visitor to control face authentication. That is, the authentication control unit 541a collates the facial feature information extracted from the user's facial area included in the acquired facial image with the facial feature information 5124 stored in the storage unit 510 to perform face authentication. , to get the face recognition result.

Incidentally, in the present embodiment, step 402 in FIG. 10 described above is replaced with face authentication processing within the service providing apparatus 500a by the authentication control unit 541a.

In this manner, the same effect as in the above-described second or third embodiment can also be obtained in the fourth embodiment.

<Other embodiments>
In principle, the biometric authentication described above is explained as face authentication (single modal), but face authentication + iris authentication (multimodal) may be used for settlement at the door of a house or a store terminal, which requires higher security. In that case, the authentication terminal shall have an infrared camera in addition to the camera 110 .

In the above-described embodiment, the hardware configuration is described, but the configuration is not limited to this. The present disclosure can also implement arbitrary processing by causing a CPU to execute a computer program.

In the above examples, the programs can be stored and delivered to computers using various types of non-transitory computer readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (eg, flexible discs, magnetic tapes, hard disk drives), magneto-optical recording media (eg, magneto-optical discs), CD-ROMs (Read Only Memory), CD-Rs, CD-R/W, DVD (Digital Versatile Disc), semiconductor memory (eg, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be delivered to the computer on various types of transitory computer readable medium. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. Transitory computer-readable media can deliver the program to the computer via wired channels, such as wires and optical fibers, or wireless channels.

It should be noted that the present disclosure is not limited to the above embodiments, and can be modified as appropriate without departing from the spirit of the present disclosure. In addition, the present disclosure may be implemented by appropriately combining each embodiment.

Some or all of the above embodiments may also be described in the following additional remarks, but are not limited to the following.
(Appendix A1)
Acquisition means for acquiring biometric information of a resident of an apartment complex whose use is controlled by a first biometric authentication when the resident performs a predetermined consumption behavior at a store affiliated with the apartment complex;
Authentication control means for controlling second biometric authentication based on the acquired biometric information and biometric information used for the first biometric authentication;
a registration means for registering a consumption behavior history, which is a history of the consumption behavior permitted with the success of the second biometric authentication, in a storage device;
service providing means for providing a service to the resident based on the consumption behavior history;
A service providing device comprising:
(Appendix A2)
The service providing means is
The service providing apparatus according to appendix A1, wherein providing the resident with electronic value information based on the consumption behavior history is provided as the service.
(Appendix A3)
calculating a billing amount by subtracting an amount corresponding to at least part of the value information given to the resident from the amount of use corresponding to the use of the collective housing and the settlement amount corresponding to the consumption behavior; The service providing apparatus according to appendix A2, further comprising billing means for billing the billed amount to the resident.
(Appendix A4)
Disclosing means for disclosing the value information given to the resident in response to a request from the terminal of the resident,
The billing means
The service providing apparatus according to appendix A3, wherein, when the usage amount of the value information is received from the terminal, the billing amount is calculated by subtracting an amount corresponding to the usage amount from the usage amount and the payment amount.
(Appendix A5)
The service providing means is
The service providing apparatus according to any one of Appendices A1 to A4, wherein the service is provided by presenting information regarding the use of common facilities in the collective housing based on the consumption behavior history.
(Appendix A6)
The service providing means is
The service providing apparatus according to any one of Appendices A1 to A5, wherein the service is provided by giving preferential treatment to use of common facilities in the collective housing based on the consumption behavior history.
(Appendix A7)
The service providing means is
The service providing device according to any one of Appendices A1 to A6, wherein the service is provided by presenting information regarding use of the affiliated store based on the consumption behavior history.
(Appendix A8)
The service providing means is
If the consumption behavior history includes the purchase of a product at the affiliated store, the service is provided by arranging delivery of the purchased product to the residence of the resident in the collective housing. The service providing device according to any one of Appendices A1 to A7.
(Appendix A9)
The service providing means is
The service providing apparatus according to any one of Appendices A1 to A8, wherein the service is provided further based on the authentication history of the first biometric authentication of the resident.
(Appendix B1)
A store terminal that is installed in a store affiliated with an apartment complex whose use is controlled by the first biometric authentication and acquires biometric information of residents of the apartment complex;
a service providing device;
with
The service providing device
Acquisition means for acquiring biometric information of the resident from the store terminal when the resident of the collective housing performs a predetermined consumption behavior at the affiliated store;
Authentication control means for controlling second biometric authentication based on the acquired biometric information and biometric information used for the first biometric authentication;
a registration means for registering a consumption behavior history, which is a history of the consumption behavior permitted with the success of the second biometric authentication, in a storage device;
service providing means for providing a service to the resident based on the consumption behavior history;
A service delivery system with
(Appendix B2)
The service providing means is
The service providing system according to appendix B1, wherein providing the resident with electronic value information based on the consumption behavior history is provided as the service.
(Appendix C1)
the computer
When a resident of an apartment complex whose use is controlled by a first biometric authentication performs a predetermined consumption behavior at a store affiliated with the apartment complex, the biometric information of the resident is acquired,
Controlling a second biometric authentication based on the acquired biometric information and the biometric information used for the first biometric authentication,
registering in a storage device a consumption behavior history, which is a history of the consumption behavior permitted with the success of the second biometric authentication;
providing a service to the resident based on the consumption behavior history;
How we provide our services.
(Appendix D1)
A process of acquiring biometric information of a resident of an apartment complex whose use is controlled by the first biometric authentication when the resident performs a predetermined consumption behavior at a store affiliated with the apartment complex;
A process of controlling the second biometric authentication based on the acquired biometric information and the biometric information used for the first biometric authentication;
A process of registering a consumption behavior history, which is a history of the consumption behavior permitted with the success of the second biometric authentication, in a storage device;
a process of providing a service to the resident based on the consumption behavior history;
A non-transitory computer-readable medium storing a service providing program that causes a computer to execute

Although the present invention has been described with reference to the embodiments (and examples), the present invention is not limited to the above-described embodiments (and examples). Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

1 Service Providing Apparatus 11 Acquisition Unit 12 Authentication Control Unit 13 Registration Unit 14 Service Providing Unit 1000 Service Providing System 3000 Housing Complex 100 Authentication Terminal 110 Camera 120 Storage Unit 130 Communication Unit 140 Input/Output Unit 150 Control Unit 151 Shooting Control Unit 152 Registration Unit 153 authentication control unit 154 display control unit 155 lock control unit 100a to 100c authentication terminal 200 gate device 200a to 200c gate device 300 area 300a entrance 300b residence 300c shared facility 401 affiliated store 402 affiliated store 400 store terminal 400a store terminal 400b store terminal 410 Camera 420 Storage Unit 430 Communication Unit 440 Input/Output Unit 450 Control Unit 451 Shooting Control Unit 452 Authentication Control Unit 453 Settlement Unit 454 Display Control Unit 500 Service Providing Device 500a Service Providing Device 510 Storage Unit 511 Program 511a Program 512 User Management Information 5121 User ID
5122 Personal information 5123 Point information 5124 Facial feature information 513 Usage history 5131 Date and time of usage 5132 Facility ID
5133 User ID
514 Store settlement history 5141 Date and time of settlement 5142 Store ID
5143 User ID
5144 Settlement content 520 Memory 530 IF unit 540 Control unit 541 Authentication control unit 541a Authentication control unit 542 Cancellation control unit 543 Settlement control unit 544 History registration unit 545 Service providing unit 546 Payment agency unit 547 Disclosing unit 600 Authentication device 610 Face information DB
611 User ID
612 facial feature information 620 face detection unit 630 feature point extraction unit 640 registration unit 650 authentication unit 701 user terminal N network U1 resident U2 resident U3 resident

Claims (15)

Acquisition means for acquiring biometric information of a resident of an apartment complex whose use is controlled by a first biometric authentication when the resident performs a predetermined consumption behavior at a store affiliated with the apartment complex;
Authentication control means for controlling second biometric authentication based on the acquired biometric information and biometric information used for the first biometric authentication;
registration means for registering in a storage device a consumption behavior history including a payment amount corresponding to the consumption behavior permitted upon success of the second biometric authentication;
billing means for calculating a billed amount by adding the settlement amount included in the consumption behavior history to the usage amount that is periodically generated in the use of the collective housing, and billing the billed amount to the resident;
A service providing device comprising: Acquisition means for acquiring biometric information of a resident of an apartment complex whose use is controlled by a first biometric authentication when the resident performs a predetermined consumption behavior at a store affiliated with the apartment complex;
Authentication control means for controlling second biometric authentication based on the acquired biometric information and biometric information used for the first biometric authentication;
registration means for registering in a storage device a consumption behavior history including a payment amount corresponding to the consumption behavior permitted upon success of the second biometric authentication;
Giving electronic value information that can be used for payment of the usage amount that occurs periodically in the use of the collective housing to the resident based on the settlement amount included in the consumption behavior history; a service providing means performed as the provision of the service of 1 ;
A service providing device comprising: A billed amount is calculated by subtracting an amount corresponding to at least part of the value information given to the resident from the usage amount and the settlement amount , and the billed amount is billed to the resident. 3. The service providing apparatus according to claim 2, further comprising billing means. Disclosing means for disclosing the value information given to the resident in response to a request from the terminal of the resident,
The billing means
4. The service providing apparatus according to claim 3, wherein when the usage amount of the value information is received from the terminal, the billing amount is calculated by subtracting an amount corresponding to the usage amount from the usage amount and the payment amount. . the consumption behavior history further includes settlement details according to the consumption behavior;
The service providing means is
5. The second service according to any one of claims 2 to 4, wherein information regarding the use of common facilities in the housing complex is presented based on the payment details included in the consumption behavior history. Service provider. the consumption behavior history further includes settlement details according to the consumption behavior;
The service providing means is
6. The service provision according to any one of claims 2 to 5, wherein the provision of a third service is to give preferential treatment to the use of common facilities in the collective housing based on the payment details included in the consumption behavior history. Device. the consumption behavior history further includes settlement details according to the consumption behavior;
The service providing means is
7. The service providing apparatus according to any one of claims 2 to 6, wherein the fourth service is provided by presenting information regarding the use of the affiliated store based on the payment details included in the consumption behavior history. The storage device further stores an address within the collective housing of the resident,
the consumption behavior history further includes settlement details according to the consumption behavior;
The service providing means is
If the purchase of a product at the affiliated store is included in the payment details included in the consumption behavior history, the address of the resident who succeeded in the second biometric authentication is specified from the storage device, and the purchased product is identified, 8. The service providing apparatus according to any one of claims 2 to 7, wherein arrangements for home delivery to the specified address are made as provision of a fifth service. The service providing means is
Further, the value information is given to the resident according to the number of times the first biometric authentication is successful in the resident.
The service providing device according to any one of claims 2 to 8. The amount of money regularly generated in the use of the collective housing includes at least one of management costs, reserve costs for repairs, and parking fees for the collective housing.
The service providing device according to any one of claims 1 to 9. A store terminal that is installed in a store affiliated with an apartment complex whose use is controlled by the first biometric authentication and acquires biometric information of residents of the apartment complex;
a service providing device;
with
The service providing device
Acquisition means for acquiring biometric information of the resident from the store terminal when the resident of the collective housing performs a predetermined consumption behavior at the affiliated store;
Authentication control means for controlling second biometric authentication based on the acquired biometric information and biometric information used for the first biometric authentication;
registration means for registering in a storage device a consumption behavior history including a payment amount corresponding to the consumption behavior permitted upon success of the second biometric authentication;
Giving electronic value information that can be used for payment of the usage amount that occurs periodically in the use of the collective housing to the resident based on the settlement amount included in the consumption behavior history; a service providing means performed as the provision of the service of 1 ;
A service delivery system with the computer
When a resident of an apartment complex whose use is controlled by the first biometric authentication performs a predetermined consumption behavior at a store affiliated with the apartment complex, the biometric information of the resident is acquired,
Controlling a second biometric authentication based on the acquired biometric information and the biometric information used for the first biometric authentication,
registering in a storage device a consumption behavior history including a payment amount corresponding to the consumption behavior permitted with the success of the second biometric authentication;
Giving electronic value information that can be used for payment of the usage amount that occurs periodically in the use of the collective housing to the resident based on the settlement amount included in the consumption behavior history; As a service provided in 1 ,
How we provide our services. A process of acquiring biometric information of a resident of an apartment complex whose use is controlled by the first biometric authentication when the resident performs a predetermined consumption behavior at a store affiliated with the apartment complex;
A process of controlling a second biometric authentication based on the acquired biometric information and the biometric information used for the first biometric authentication;
a process of registering in a storage device a consumption behavior history including a payment amount corresponding to the consumption behavior permitted with the success of the second biometric authentication;
Giving electronic value information that can be used for payment of the usage amount that occurs periodically in the use of the collective housing to the resident based on the settlement amount included in the consumption behavior history; a process performed as the provision of the service of 1 ;
A service-providing program that causes a computer to run the computer
When a resident of an apartment complex whose use is controlled by the first biometric authentication performs a predetermined consumption behavior at a store affiliated with the apartment complex, the biometric information of the resident is acquired,
Controlling a second biometric authentication based on the acquired biometric information and the biometric information used for the first biometric authentication,
registering in a storage device a consumption behavior history including a payment amount corresponding to the consumption behavior permitted with the success of the second biometric authentication;
Calculating a billed amount by adding the settlement amount included in the consumption behavior history to the usage amount that is periodically generated in the use of the collective housing, and billing the billed amount to the resident;
How we provide our services. Acquisition processing for acquiring biometric information of a resident of an apartment complex whose use is controlled by the first biometric authentication when the resident performs a predetermined consumption behavior at a store affiliated with the apartment complex;
Authentication control processing for controlling second biometric authentication based on the acquired biometric information and biometric information used for the first biometric authentication;
a registration process of registering in a storage device a consumption behavior history including a payment amount corresponding to the consumption behavior permitted with the success of the second biometric authentication;
a billing process of calculating a billed amount by adding a settlement amount included in the consumption behavior history to a usage amount that is periodically generated in the use of the collective housing, and billing the billed amount to the resident;
A service-providing program that causes a computer to run

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