JP2009169834A - Service stamp management and issuance system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system allowing for service stamp issuance, acquisition and utilization across a plurality of alliance companies different in business sectors. <P>SOLUTION: The system includes: a means, installed in a plurality of member companies, for transmitting a member customer identifier assigned to each member customer by the member company wherefrom a member customer purchased goods and services, and purchase information convertible to electronic stamps in association with each other to a management server 1 for totally managing the electronic stamps of the plurality of member companies; a means for converting the purchase information stored in the management server 1 and convertible to electronic stamps to the electronic stamps of the member company wherefrom the purchase was made; a means for accumulating the purchase information convertible to electronic stamps and/or the converted electronic stamps in association with each member customer identifier; and a means for list-displaying the stored electronic stamps of the plurality of member companies on an electronic stamp display device corresponding to the member customer. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a service stamp management and issuance system, and more particularly to a system that performs overall management, issuance, and return of electronic service stamps that are issued and used across a plurality of member companies.

  Conventionally, when a product or service is purchased at a company store, as a customer service for sales promotion, an electronic stamp is stamped on the customer according to the purchase amount, etc., and the customer has a predetermined number of service stamps. Once collected, it was possible to receive a reward as a shopping voucher, gift or other service offer voucher. This service stamp is generally issued by stamp stamping, stamp sticker attachment, or recording on a magnetic card.

Normally, as described above, one company store issues a service stamp by a method such as stamp stamping, stamp sealing, or recording on a magnetic card. However, for example, it is disclosed in Patent Document 1 A system in which a plurality of corporate stores are used together and a common electronic stamp card is used is disclosed.
Japanese Patent Laid-Open No. 2006-113731

  The system disclosed in the above-mentioned patent document 1 includes a stamp member store and a headquarter that collects stamp member stores. The stamp member store uses a common stamp card, and purchases a full mark stamp card. This is a system for issuing vouchers, etc., and stamp member stores submit full stamp cards to the headquarters, read the stamp cards as image information, output them to a computer, and stamp member stores based on the image information Recognizing this identification information, a specific stamp member store receives a benefit according to the number of stamps, and the headquarters calculates and charges the contribution of the specific stamp member store.

  However, as in the prior art disclosed in Patent Document 1, the conventional service stamp system stamps a stamp card owned by a customer, although there is an attempt to systematize the stamp card at the headquarters. This is the same as before, and the stamp card submitted to the headquarters is read and managed. Therefore, there is a possibility that the stamp card may be lost for the customer, and there is a problem for the company that the customer cannot use the stamp card and cannot sufficiently promote the sales. In addition, it is possible to issue, obtain and use electronic stamps across multiple alliance companies of different types of business, as well as return benefits for fine-tuned service stamps according to each company's preferences and requests. Was not something that could be done.

  Therefore, the problem to be solved by the present invention is that service companies can be issued, acquired, and used across a plurality of alliance companies of different types of business. The purpose is to provide a system that can issue service stamps in a precise manner. In addition, even if a member customer does not have a specific service stamp card, it is possible to check the type and number of service stamps owned by various devices, and to provide a system that can receive rewards. Objective.

  In order to achieve the above object, the present invention is a system for managing and issuing a service stamp which is executed by a computer-readable program and is issued to a customer in accordance with purchase of goods and services and returned to a privilege according to a certain standard. The member customer identifier provided for each member customer and the purchase information that can be converted into an electronic stamp are transmitted to the management server in association with each other from the member company from which the member customer purchased the goods and services. Means for converting purchase information that is connected to the management server and can be converted into the electronic stamp into an electronic stamp of the member company that has transmitted the purchase information, and the converted electronic stamp and member customer identifier of the member company Integrated electronically on a specific electronic stamp card assigned to each Means for storing in combination the electronic stamp card corresponding to the member identifier to be stamped and electronic stamps of a plurality of member companies, and the electronic stamp card corresponding to the member identifier for the electronic stamp display device corresponding to the member customer identifier And a means for displaying an award, and when the electronic stamp satisfies a privilege return reference value, it can be returned to a privilege at a plurality of member companies.

  A system that manages and issues service stamps that are executed by a computer-readable program and that are issued to customers according to purchases of goods and services and that are returned to benefits according to certain standards. A means for associating a member customer identifier assigned to each member customer from a member company from which the customer has purchased goods and services and purchase information that can be converted into an electronic stamp with each other and communicating to the management server; and connected to the management server Means for converting the purchase information that can be converted into the electronic stamp into the electronic stamp of the member company that has transmitted the purchase information, and the electronic stamp of the member company converted by the means for converting into the electronic stamp is assigned for each member identifier. Electronic stamping on a member company's unique electronic stamp card Therefore, means for storing the electronic stamp card unique to the member company corresponding to the member identifier and the electronic stamp of the member company, and extracting the electronic stamp card unique to the member company based on the member customer identifier Means for displaying on an electronic stamp display device corresponding to the identifier, and when the electronic stamp satisfies a privilege return standard value, it can be returned to a privilege at a plurality of member companies.

  The means for converting the purchase information that can be converted into an electronic stamp into the electronic stamp of the member company that has transmitted the purchase information includes the purchase company that can be converted into the electronic stamp transmitted from the member company, the purchase amount, the purchase item, and the number of visits It is a means for converting the number of electronic stamps to a corresponding number based on the electronic stamp number conversion rate set for the purchase information.

  The electronic stamp card displayed on the service information display device corresponding to the member customer identifier is displayed as an electronic stamp mark unique to each member company arranged along the grid and the number, type, and arrangement of the electronic stamps. A means for displaying a privilege return display on the electronic stamp display device corresponding to the member customer identifier that satisfies the privilege return reference value set for the combination is provided.

  Electronic stamp number conversion rate, application from member companies, number, type, arrangement, combination of electronic stamps that member customers have so far, purchasing information that can be converted into electronic stamps, purchasing history information of member customers and / or It is characterized by comprising means for changing and setting based on member customer attribute information.

  Application from member companies for membership reduction standard values that can be set for the number, type, arrangement, and combination of electronic stamp mark indications, the number, type, arrangement, combination, and number of electronic stamps that member customers have so far It is characterized by comprising means for changing and setting based on purchase information and / or member customer attribute information that can be converted into a stamp.

  Based on the number, type, arrangement, and combination of the electronic stamp mark display held by the member customer, the member customer identifier is a purchase guide display to the member company to which the member customer can give an electronic stamp satisfying the privilege reduction standard value. A means for displaying on a corresponding service information display device is provided.

  It is characterized by comprising means for transmitting usage record information that a member customer has received a reward return at a member company to a management server.

  The member company stores any or all of the number, type, arrangement, and combination of electronic stamps of member companies accumulated from the management server, purchase information that can be converted into electronic stamps, purchase history information of member customers, and member customer attribute information. It has the means to transmit to.

  The electronic stamp display device is a POS terminal display screen provided at a member company, a receipt issued by the member company, a member customer fixed terminal, or a member customer mobile terminal.

    A system that manages and issues service stamps that are executed by a computer-readable program and that are issued to customers according to purchases of goods and services and that are returned to benefits according to certain standards. A means for associating a member customer identifier assigned to each member customer from a member company from which the customer has purchased goods and services and purchase information that can be converted into an electronic stamp with each other and communicating to the management server; and connected to the management server Means for converting purchase information that can be converted into the electronic stamp into an electronic stamp of the member company that has transmitted the purchase information, and a specific electronic stamp card assigned to each of the converted electronic stamp and member customer identifier of the member company Corresponds to the member identifier to be integrated and electronically stamped Means for combining and storing the electronic stamp card and electronic stamps of a plurality of member companies, and means for displaying the electronic stamp card corresponding to the member identifier on the electronic stamp display device corresponding to the member customer identifier. Therefore, when the electronic stamp meets the privilege return standard value, it can be returned to the privilege in a plurality of member companies, so that the member company can reduce the cost and trouble of printing and shipping the electronic stamp independently, Multiple member companies can issue and return electronic stamps to each other to efficiently guide customers of other companies to their own companies. Can be configured. In particular, since the electronic stamps of a plurality of member companies are integrated and stamped on a specific electronic stamp corresponding to the member identifier, it is easy to promote sales among the other member companies. For member customers, it is possible to collect service stamps across multiple member companies at once, and only have one medium that can identify the member customer identifier assigned to each member customer. There is no need to have a stamp card and there is no risk of losing the electronic stamp card. In addition, it is possible to confirm and present the electronic stamp by visualizing it at any time in a style that suits you. In particular, the electronic stamps of all member companies owned by the user can be confirmed at a glance on a specific electronic stamp card. In the bonus reduction, it is possible to efficiently store electronic stamps that can be rewarded by a plurality of member companies.

  A system that manages and issues service stamps that are executed by a computer-readable program and that are issued to customers according to purchases of goods and services and that are returned to benefits according to certain standards. A means for associating a member customer identifier assigned to each member customer from a member company from which the customer has purchased goods and services and purchase information that can be converted into an electronic stamp with each other and communicating to the management server; and connected to the management server Means for converting the purchase information that can be converted into the electronic stamp into the electronic stamp of the member company that has transmitted the purchase information, and the electronic stamp of the member company converted by the means for converting into the electronic stamp is assigned for each member identifier. Electronic stamping on a member company's unique electronic stamp card Therefore, means for storing the electronic stamp card unique to the member company corresponding to the member identifier and the electronic stamp of the member company, and extracting the electronic stamp card unique to the member company based on the member customer identifier Means for displaying on the electronic stamp display device corresponding to the identifier, and when the electronic stamp satisfies the privilege return standard value, it can be returned to a privilege in a plurality of member companies. The cost and labor of printing and shipping electronic stamps can be reduced, and multiple member companies cross each other to issue and return electronic stamps, effectively guiding customers of other companies to their own companies. And a large sales promotion cycle across a plurality of member companies. In addition, since member company-specific electronic stamp cards can be integrated and managed, member companies can issue their own company-specific electronic stamp cards, but electronic stamp cards are managed by multiple companies. It is easy to promote sales among own member companies. For member customers, it is possible to collect service stamps for multiple member companies in a lump for a member customer, and only have one medium that can identify the member customer identifier assigned to each member customer. There is no need to carry many electronic stamp cards and there is no risk of losing the electronic stamp card. In addition, it is possible to confirm and present the electronic stamp by visualizing it at any time in a style that suits you. In particular, it is possible to check at a glance a list of electronic stamp cards with electronic stamps for each member company. In the bonus reduction, it is possible to efficiently store electronic stamps that can be rewarded by a plurality of member companies.

  The means for converting the purchase information that can be converted into an electronic stamp into the electronic stamp of the member company that has transmitted the purchase information includes the purchase company that can be converted into the electronic stamp transmitted from the member company, the purchase amount, the purchase item, and the number of visits By means of converting the number of electronic stamps corresponding to the electronic stamp number conversion rate set for the purchase information, it is possible to create a multi-factor electronic stamp according to the circumstances of the member company and the taste of the member customer. Grants can be made, and for member companies, more detailed sales promotion can be performed. In addition, the member customer can receive a reward reduction that is more advantageous than a conventional electronic stamp card in which the number of electronic stamps is determined with a fixed purchase price, and the electronic stamps can be accumulated and used efficiently.

  The electronic stamp card displayed on the service information display device corresponding to the member customer identifier is displayed as an electronic stamp mark unique to each member company arranged along the grid and the number, type, and arrangement of the electronic stamps. When a certain number of electronic stamps are accumulated by providing means for displaying the privilege return display on the electronic stamp display device corresponding to the member customer identifier that satisfies the privilege return reference value set for the combination In addition to the conventional full mark system electronic stamp system, there are various cases such as when the electronic stamp of a specific member company is prepared, or when the electronic stamp is arranged in a specific column. Benefits can be reduced with a special benefit reduction reference value, and detailed sales promotion can be achieved. In addition, the member company can advertise by displaying its own mark in the electronic stamp list. For member customers, the electronic stamp can be confirmed and presented in an easy-to-understand manner through visualization.

  Electronic stamp number conversion rate, application from member companies, number, type, arrangement, combination of electronic stamps that member customers have so far, purchasing information that can be converted into electronic stamps, purchasing history information of member customers and / or By providing means for changing and setting based on member customer attribute information, for member companies, the service points of the member customers who purchased by selecting the time when the company wants to promote purchase, the store to promote, and the item to promote The number conversion rate can be increased, and detailed sales promotion can be performed for each period, store, and item. For member customers, members will receive rewards based on their own number of electronic stamps and their preferences rather than conventional electronic stamp cards, where the number of electronic stamps is determined by a fixed purchase price. It is possible to store and use electronic stamps efficiently. Furthermore, for the management company that manages the management server, it is possible to obtain profits from member companies for increasing the service point number conversion rate as necessary.

  Reward reference values that can be set for the number, type, arrangement, and combination of electronic stamp mark display can be converted to application from member companies, number of stamp marks held by member customers, arrangement, combination, or electronic stamp By providing means to fluctuate and set based on purchasing information and / or member customer attribute information, for member companies, the benefits return standard value is fluctuated at times when the company wants to promote purchases, thereby promoting detailed sales promotion. It can be carried out. In addition, for member customers, they can receive special benefits based on the number of electronic stamps they own and their own preferences, rather than the conventional electronic stamp card where the number of electronic stamps is determined by a fixed purchase price. Electronic stamps can be efficiently stored and used. Furthermore, for the management company that manages the management server, it is possible to obtain profits from the member companies for changing the privilege return reference value as necessary.

  Based on the number, type, arrangement, and combination of the electronic stamp mark display held by the member customer, the member customer identifier is a purchase guide display to the member company to which the member customer can give an electronic stamp satisfying the privilege reduction standard value. By providing means for displaying on the corresponding service information display device, it is possible for member companies to guide customers of other companies to their own companies, and to promote effective sales promotion among member companies. . In addition, since it is possible for member customers to know a store to be purchased in order to receive a reward reward at an early stage, it is possible to receive a reward reward that is more advantageous.

  By providing a means for transmitting the usage record information that the member customer has received a benefit return at the member company to the management server, the electronic stamp can be used or not used unlike the conventional electronic stamp. The management server and member companies can know the results, and can plan more effective sales promotion.

  The member company stores any or all of the number, type, arrangement, and combination of electronic stamps of member companies accumulated from the management server, purchase information that can be converted into electronic stamps, purchase history information of member customers, and member customer attribute information. By providing a means to communicate to each member company, the number, type, arrangement, and combination of electronic stamps issued by the company or used by the company, other purchasing information that can be converted into an electronic stamp, It is possible to know the purchase history information and member customer attribute information of the member customer, which can be used as a reference for fluctuations in the electronic stamp number conversion rate and the privilege return reference value, and can further promote sales.

  The electronic stamp display device is a POS terminal display screen provided in the member company, a receipt issued by the member company, a member customer fixed terminal, and a member customer mobile terminal, so that the member company newly manufactures an electronic stamp, Costs can be reduced without the need to issue and transport. In addition, the member customer can check and present the electronic stamps owned by the various devices in a list, and there is no possibility of losing the electronic stamp, and it is not necessary to have a plurality of electronic stamps.

  FIG. 1 is a schematic diagram of a service stamp management issuance system according to the present invention, FIG. 2 is a schematic diagram of display of an electronic stamp display device, and FIG. 3 shows segments related to purchase information and member customer attribute information that can be converted into an electronic stamp. FIG. 4 and FIG. 5 are conceptual diagrams of a service stamp management issuing system.

  As shown in FIGS. 1, 4, and 5, the electronic stamp management issuing system of the present invention includes a member company as a plurality of organizations of different types of business, a management server that collectively manages the electronic stamps of the member company, This system is composed of member customers who have previously obtained a member ID as a member identifier, and electronically stamps a plurality of member companies' electronic stamps into a specific electronic stamp card corresponding to the member ID as a member identifier. The system includes a system that corresponds to a member ID as a member identifier with electronic stamps of a plurality of member companies, and electronically stamps an electronic stamp card unique to each member company, and integrates them for each member ID.

  As shown in FIG. 1 of the present invention, a member company terminal 2 provided in each member company and capable of communicating with the management server 1 is a member company terminal with a magnetic stripe reading function installed directly in the store of the member company. Member information inquiry terminals that are manually inquired, and other member companies that have virtual stores on the Internet are input / output devices such as hard disks, monitors, keyboards, etc. Yes. In particular, the member company terminal 2 installed directly in the store may have a POS and a display screen visible to the customer added to its function. The means for transmitting information to the management server 1 may be the Internet network, or a server-to-server transmission line may be laid, and for example, a transmission method such as HULFT or TCP / IP is used. Further, for example, a security ensuring device and a network relay device may be interposed in the transmission function.

  The management server 1 stores a database storage device that stores various data and a calculation device that performs various operations. The management server 1 stores the purchase information that can be converted into an electronic stamp transmitted from the member company terminal 2. A computing device as a means for converting to an electronic stamp, a purchase information that can be converted into an electronic stamp, or a database as a means for storing the electronic stamp after conversion in association with each member customer identifier, and each converted member company Means for converting the electronic stamp into the electronic stamp or the electronic device for storing the electronic identifier and the electronic stamp card in association with each other so that the electronic stamp is integrated on the electronic stamp card assigned for each member customer identifier. Assign the electronic stamp of each member company converted by the member customer identifier For storing the member identifier, the electronic stamp, and the member company-specific electronic stamp card in association with each other so as to be electronically stamped on the member company-specific electronic stamp card, and the operation for extracting the electronic stamp card based on the member identifier The display instruction device for displaying the electronic stamp card assigned to the member identifier is stored for the device and the electronic stamp display device corresponding to the member customer identifier. The database and the arithmetic device are stored in one server machine. You may store, and you may link and logically link the server machine which stored each apparatus and the database separately.

  The electronic stamp display device 3 is a POS terminal display screen provided in a member company, a receipt issued by the member company, a member customer fixed terminal, and a member customer mobile terminal, and a display image is displayed based on the member ID. POS terminal display screen, personal computer consisting of hard disk, monitor, keyboard, etc., two-way transmission / reception television, member customer dedicated site screen displayed on portable mobile terminal, or a list of electronic stamps unique to each member customer is displayed in e-mail It has become so.

  First, the system and operation between the member company terminal 2 and the management server 1 will be described. The member company terminal 2 manages instantly when the member customer reads the member ID on the member company terminal 2 when the member customer purchases a product or service by presenting a member card with a member ID such as 9 digits or 16 digits. Purchasing information that can be converted into an electronic stamp such as a member ID, purchase amount, purchase item, and number of visits to the server 1 is transmitted to the management server 1 in association with or separately from each other. In addition, when a member customer presents an electronic stamp and receives a privilege return, when the member ID is read by the member company terminal 2, the member customer identifier and the privilege return usage information are immediately associated with each other in the management server 1, Alternatively, it is transmitted to the management server 1 separately. On the other hand, the management server 1 stores the transmitted information in association with the member ID. Information converted into an electronic stamp at the stage of the member company end terminal 2 may be transmitted to the management server 1 in association with the member ID. Further, when the member customer uses the benefit return, the usage record information may be transmitted to the management server 1 in association with the member ID.

  Next, a first embodiment of the present invention for displaying an electronic stamp in operation from the management server 1 to the electronic stamp display device 3 will be described. The management server 1 uses a computing device as a means for converting purchase information that can be converted into an electronic stamp transmitted from the member company terminal 2 into an electronic stamp of the member company that has purchased the information, Electronic setting based on the application, the number, type, arrangement, and combination of electronic stamps that the member customer has so far, purchase information that can be converted into electronic stamps, purchase history information of member customers and / or member customer attribute information According to the stamp number conversion rate, the information is converted into the number of electronic stamps of a member company that has purchased purchase information that can be converted into an electronic stamp, that is, a member company purchased by a member customer. For example, for the purchase at store A, if the electronic stamp number conversion rate of 1 stamp per purchase amount of 1,000 yen is set, the purchase amount is divided by 1,000 yen and the corresponding electronic stamp of store A is purchased. Convert to For the purchase of the item g, if an electronic stamp number conversion rate of 1 stamp is set for 800 yen, this calculation may be further multiplied. Further, this calculation may be further multiplied when the electronic stamp number conversion rate is set to double every third visit to the store. Furthermore, as shown in FIG. 3, the possessed card type, gender, age, address, annual income, family structure, work address, car ownership, home ownership, area of interest stored in the management server 1 by segment, and as required. Member customer attribute information database consisting of customer location information, etc., customer company, genre, purchase history consisting of purchase history and RFM, decyl, aggregate value of customer unit price, point performance consisting of the number of points held and the number of returns For each purchase ID database, the conversion rate of electronic stamps is set for each purchase ID database for credit usage, credit history and RFM of the brand used, credit record including unit price, card type used, area marketing information, site usage information, etc. Select the required segment and set a certain segment Even if the calculation of AND condition / OR condition / NOR condition is performed based on the quasi-value, the member customer who matches the reference value is extracted, and the electronic stamp number conversion rate set uniquely for the extracted member customer is applied. Good. This transmission, conversion, and accumulation are repeated for each purchase by the member customer, and the electronic stamps of a plurality of member companies are accumulated by being logically converted into the member ID. After or simultaneously with the accumulation, the electronic stamp is logically attached to the electronic stamp card corresponding to the member ID so that the electronic stamps of a plurality of member companies are integrated and electronically stamped onto the electronic stamp card corresponding to the member ID. . As a specific electronic stamping method, for example, the electronic stamp is scored for each member company for each member ID, and all the scored electronic stamps are logically attached to the electronic stamp card. Then, the electronic stamp mark display of the plurality of member companies from which the member customer has acquired the electronic stamp is displayed on the electronic stamp display device corresponding to the member ID by means of the electronic stamp card and the display instruction device. A stamp card, specifically, an electronic stamp mark display unique to a plurality of member companies issues an instruction to form an image displayed in a stamped state on a specific checkered electronic stamp card. In this embodiment, the display of the electronic stamp mark unique to the member company is integrated and displayed on a single checkered electronic stamp card. However, the electronic stamp mark display may be unified by a plurality of member companies. Good.

  Next, a second embodiment of the present invention for displaying an electronic stamp from the management server 1 to the electronic stamp display device 3 will be described. The management server 1 uses a computing device as a means for converting the purchase information that can be converted into the electronic stamp transmitted by the member company terminal 2 into the electronic stamp of the member company that has purchased the information, Electronic setting based on the application, the number, type, arrangement, and combination of electronic stamps that the member customer has so far, purchase information that can be converted into electronic stamps, purchase history information of member customers and / or member customer attribute information According to the stamp number conversion rate, the information is converted into the number of electronic stamps of a member company that has purchased purchase information that can be converted into an electronic stamp, that is, a member company purchased by a member customer. This transmission and conversion is repeated for each purchase by the member customer, and the electronic stamps of a plurality of member companies are accumulated by being logically converted into the member ID. After or simultaneously with the accumulation, the member company-specific electronic stamp is electronically stamped on the member company-specific electronic stamp card assigned to each member identifier. The electronic stamp card and the electronic stamp are logically attached to each other. A specific electronic stamping method is, for example, scoring an electronic stamp for each member company for each member ID, and further logicalizing the scored electronic stamp for each member company corresponding to the member ID. To do. Then, based on the member ID, a display instruction device as means for extracting the electronic stamp card of the member company held by the member customer in a state where the electronic stamp is logically displayed and displaying the electronic stamp card on the electronic stamp display device To the electronic stamp display device corresponding to the member ID, the electronic stamp card of the member company held by the member customer, more specifically, the electronic device unique to the member company held by the member customer on the plural member company-specific electronic stamp cards An instruction is issued to switch and display a plurality of images or a single image on which stamps are displayed. In the present embodiment, two electronic stamp marks that are unique to the member company are displayed on the electronic stamp card of each of the member companies. It is good also as a display. In this embodiment, the electronic stamp mark display unique to the member company is displayed on the two electronic stamp cards. However, the electronic stamp mark display may be unified by a plurality of member companies. The electronic stamp card data may be stored based on the member company, and this may be extracted based on the member ID, or the electronic stamp cards of all member companies may be stored based on the member ID and extracted based on the member ID. However, the method of accumulation and extraction is not limited to this.

  The management server 1 stores an arithmetic unit as a means for setting a privilege return reference value set for the number, type, arrangement, and combination of electronic stamps as required. Benefit return criteria set based on the number, type, arrangement, and combination of electronic stamps held by member customers so far, purchase information that can be converted into electronic stamps, purchase history information of member customers and / or member customer attribute information The electronic stamp display device corresponding to the member customer identifier satisfying the value is instructed to display the privilege return display. For example, if 12 electronic stamps are collected according to the member customers, the privilege return standard value that reaches the privilege return, the privilege return standard value that reaches the store return when the electronic stamps of a specific member company are arranged in a single vertical line, A store to H store If all the electronic stamps are collected, the reward return reference value that reaches the reward return is calculated by changing or adding to the reward device, and the reward return display corresponding to the member customer identifier is displayed. In addition, the management server 1 can be provided with an electronic stamp that the member customer satisfies the privilege return standard value based on the number, type, arrangement, and combination of electronic stamp mark indications held by the member customer as necessary. An arithmetic device that displays a purchase guidance display to a company on a service information display device corresponding to the member customer identifier is stored, and a calculation is performed according to the purchase history information of the member customer, and a purchase guidance display to another company is performed. To extract. For example, if a member customer purchases at store A, and already has the electronic stamps of stores A to G, and the electronic stamps of the remaining stores H are aligned, the purchase guidance display to store H is displayed when the privilege return standard value is satisfied. Is done.

  When the member ID of the member customer is identified at the member company terminal 2 or when the member customer ID is identified at the member customer terminal 3, the management server 1 instructs the service display device corresponding to the member identifier to display the electronic stamp card. On each screen, the electronic stamp mark display unique to each member company arranged along the grid is displayed, and the member customer can confirm this. In addition, the reward return display is displayed on the electronic stamp display device corresponding to the member customer identifier that satisfies the reward return reference value set for the number, type, arrangement, and combination of electronic stamps, When any member company receives a reward return, the member company terminal 2 transmits the benefit return use information to the management server 1 together with the member ID.

  In addition, the service point number conversion rate and the privilege return standard value are changed by further multiplying real-time information that changes from time to time such as season, month, day, time, weather, temperature, road congestion, and railway operation status. Also good. For example, on a rainy day, the service point number conversion rate can be changed to triple.

  Next, the service flow will be described. A plurality of member companies of different types of industry perform member company registration in advance to transmit information to the management server 1 and, if desired, apply to the management server for the electronic stamp number conversion rate and privilege return standard value for each company. The management server 1 registers the member company, and based on the rules of the management server, the application of the member company, and the accumulated information, the electronic stamp number conversion rate and the privilege return standard value Set up. In addition, a member customer registers as a member customer and acquires a member ID as a member customer identifier at the time of purchase at any member company or at other times.

  Member a, a 50-year-old male company employee who has registered as a member at a store A and owns a credit card with a member ID, has a total of two DVDs that can be borrowed for 450 yen each at a rental video shop A store of a member company. When using the service borrowed in yen (S1), the member company terminal 2 of the store A reads the member ID from the presented card and instantly converts it into an electronic stamp such as the member ID, purchased item, and purchase price. Possible purchase information is associated with each other or separately transmitted to the management server 1 (S2). The management server 1 accumulates this information in the database and, for example, performs an operation based on the electronic stamp number conversion rate of one electronic stamp per purchase amount of 500 yen, and converts it into one electronic stamp of the store A. The difference of 400 yen may be rounded down or accumulated. In addition, since the member customer a is a regular customer with a large number of purchases at the store A, the conversion rate for electronic stamps is set to one per 300 yen for every three visits. Can be converted into three electronic stamps (S3). The management server 1 electronically stamps the electronic stamp card X of the member customer “a” with the stamp mark display of the one A store. An instruction is issued to display on the electronic stamp display device an electronic stamp card in which the accumulated electronic stamps of the member customer a store A to store D are integrated in a list (S4). As shown in FIG. 2, the receipt received by the member customer a displays a list of electronic stamps of member companies held by the member customer a along the grid. (S5) When member customer a purchases an item at store B, it is converted to an electronic stamp at store B in the same manner as when purchased at store A, and the electronic stamp displayed at the store B is displayed as a member. Electronic stamping is performed on the electronic stamp card X of the customer a (S6). Since the privilege return reference value corresponding to the member customer a is satisfied when 12 electronic stamps are collected, that effect is displayed (S7). When 12 electronic stamps are collected, the member customer a presents the card with the member ID together with the display of the electronic stamp display device that downloaded the electronic stamp card, or automatically recognizes the store A or others upon recognition of the member ID. Benefits can be received at member companies. When the member customer a who goes to the store B presents the member ID and receives a return of the privilege, the member company terminal of the store B reads this and transmits usage record information to the management server 1 (S8).

  Further, when a member customer b of a 30-year-old female housewife who has registered as a member at a store C and has a credit card with a member ID purchases 60 liters of gasoline at a member company's gas station C store (S1), When the member company terminal 2 of the store C reads the member ID, the member ID and the purchase information such as the purchased item and the purchase amount are instantly associated with the management server 1 or transmitted to the management server 1 (S2). The management server 1 accumulates this information in a database and, for example, calculates based on the electronic stamp number conversion rate of one electronic stamp per 20 liters of gasoline, and converts it into three electronic stamps of store C (S3). . Next, the management server 1 electronically stamps the electronic stamps of the three C stores on the electronic stamp card Y of the member customer b, and the electronic stamp card in which the cumulative electronic stamps of the member customer b are integrated into the list. An instruction is issued to display Y on the electronic stamp display device (S4). On the POS terminal display screen viewed by the member customer b, a list of electronic stamps held by the member customer b is displayed along the grid (S5). The member customer b is not a regular customer of the C store, but is a regular customer with a large number of purchases in the entire member companies of the A store to the H store, so the privilege return standard value is satisfied when 12 electronic stamps are accumulated. In addition to the standard privilege return reference value that is stored, a special privilege return reference value that is satisfied when the electronic stamps of all stores A to H are collected is displayed. (S6). Further, member customer b needs 3 additional stamps from family restaurant D store of member company to management server 1 when 3 additional stamps are accumulated by purchasing at store C and the reward return standard value is satisfied. If the application for increasing the ratio of the electronic stamp number conversion rate is made to the customer and the electronic stamp number conversion rate for the corresponding customer is changed, the electronic stamp display device of the member customer b is guided to the store D A display is displayed (S7). The member customer b goes to the store D, obtains the remaining 3 electronic stamps, and when 12 electronic stamps are accumulated, the member ID is displayed together with the display of the receipt on the electronic stamp display device on which the display is made. The reward can be returned at the D store or other member company automatically by presenting the card or recognizing the member ID. When the member customer b presents the member ID and receives a return of the privilege, the member company terminal of the store D reads this and transmits the usage record information to the management server 1 (S8).

  Furthermore, a member customer a who is a 50-year-old male company employee who has registered as a member at a store A and owns a credit card with a member ID will receive three DVDs that can be borrowed for 300 yen each at a rental video shop A store of the member company. When a service borrowed for a total of 900 yen is used (S1), when the member company terminal 2 of the store A reads the member ID from the presented card, the electronic stamp such as the member ID, the purchased item, and the purchase price is instantly stored in the management server 1 The purchase information that can be converted into the information is transmitted to the management server 1 in association with each other or separately (S2). The management server 1 accumulates this information in the database and, for example, performs an operation based on the electronic stamp number conversion rate of one electronic stamp per purchase amount of 500 yen, and converts it into one electronic stamp of the store A. The difference of 400 yen may be rounded down or accumulated. In addition, since the member customer a is a regular customer with a large number of purchases at the store A, the conversion rate for electronic stamps is set to one per 300 yen for every three visits. Can be converted into three electronic stamps (S3). The management server 1 electronically stamps the electronic stamp indicated by the stamp mark of the one A store in association with the electronic stamp card Z1 unique to the A store associated with the member customer a (S4). At store B, an ice cream of 500 yen is purchased, and the management server to which the information has been transmitted performs an operation based on the conversion rate of the number of electronic stamps, one for every 250 yen purchased. (S5). The management server 1 electronically stamps the electronic stamps indicating the stamp marks of the two B stores on the electronic stamp card X2 unique to the B store associated with the member customer a (S6). Further, the management server 1 associates the electronic stamp cards Z1 and Z2 of the store A and the store B unique to the member company where the electronic stamps of the member customer a are accumulated with the member ID of the member customer a and corresponds to the member customer a. An instruction is issued to display on the stamp display device (S7). As shown in FIG. 3, on the mobile mobile terminal screen that can be confirmed by the member customer a, all or one or several electronic stamp cards for each member company held by the member customer a are switched and displayed. (S8). Since the privilege return reference value corresponding to the member customer “a” is satisfied when 12 electronic stamps are collected, that effect is displayed (S9). When 12 electronic stamps are collected, the member customer a presents the card with the member ID together with the display of the electronic stamp display device that downloaded the electronic stamp card, or automatically recognizes the store A or others upon recognition of the member ID. Benefits can be received at member companies. When the member customer a who goes to the store B presents the member ID and receives a return of the privilege, the member company terminal of the store B reads this and transmits usage record information to the management server 1 (S10). The specific electronic stamp card X of the member customer a and the electronic stamp card Zn unique to the member company can be switched and displayed on the electronic stamp display device.

  The number of member companies, the number of member customers, and the types, configurations and segments of member company terminals and electronic stamp display devices, and examples of displaying a list of electronic stamps are not limited to this.

  In addition, there is a mutual system between a system that supervises electronic stamps of a plurality of member companies on a specific electronic stamp card and a system that supervises electronic stamps on electronic stamp cards unique to member companies for each member customer. The display of the electronic stamp card may be switched between the display devices on the display device.

The schematic diagram of the electronic stamp management issue system of embodiment of this invention. The display schematic diagram of an electronic stamp display device. The display schematic diagram of an electronic stamp display device. The schematic diagram showing the segment regarding member customer attribute information and purchase information. The conceptual diagram of an electronic stamp management issue system. The conceptual diagram of an electronic stamp management issue system.

Explanation of symbols

1 Management server 2 Member company terminal 3 Electronic stamp display device

Claims (10)

  A system that manages and issues service stamps that are executed by a computer-readable program and that are issued to customers according to purchases of goods and services and that are returned to benefits according to certain standards. A means for associating a member customer identifier assigned to each member customer from a member company from which the customer has purchased goods and services and purchase information that can be converted into an electronic stamp with each other and communicating to the management server; and connected to the management server And means for converting purchase information that can be converted into the electronic stamp into an electronic stamp of the member company that has transmitted the purchase information, and a specific electronic stamp card in which the converted electronic stamp of the member company is assigned for each member customer identifier Corresponds to the member identifier to be integrated and electronically stamped Means for combining and storing the electronic stamp card and electronic stamps of a plurality of member companies, and means for displaying the electronic stamp card corresponding to the member identifier on the electronic stamp display device corresponding to the member customer identifier. The service stamp management issuing system is characterized in that, when the electronic stamp satisfies a privilege return reference value, it can be returned to a privilege at a plurality of member companies.   A system that manages and issues service stamps that are executed by a computer-readable program and that are issued to customers according to purchases of goods and services and that are returned to benefits according to certain standards. A means for associating a member customer identifier assigned to each member customer from a member company from which the customer has purchased goods and services and purchase information that can be converted into an electronic stamp with each other and communicating to the management server; and connected to the management server Means for converting the purchase information that can be converted into the electronic stamp into the electronic stamp of the member company that has transmitted the purchase information, and the electronic stamp of the member company converted by the means for converting into the electronic stamp is assigned for each member identifier. Electronic stamping on a member company's unique electronic stamp card Therefore, means for storing the electronic stamp card unique to the member company corresponding to the member identifier and the electronic stamp of the member company, and extracting the electronic stamp card unique to the member company based on the member customer identifier Means for displaying on an electronic stamp display device corresponding to the identifier, and can be returned to a privilege at a plurality of member companies when the electronic stamp satisfies a privilege return standard value. system.   The means for converting the purchase information that can be converted into the electronic stamp into the electronic stamp of the member company that has transmitted the purchase information can be converted into the electronic stamp of the purchasing company, the purchase amount, the purchase item, and the number of visits transmitted from the member company. 3. The service stamp management issuance system according to claim 1, wherein the service stamp management issuance system is a means for converting the number of electronic stamps to a corresponding number based on an electronic stamp number conversion rate set for purchase information.   The electronic stamp card displayed on the service information display device corresponding to the member customer identifier is displayed as an electronic stamp mark unique to each member company arranged along the grid and the number, type, and arrangement of the electronic stamps. 4. A means for displaying a privilege return display on an electronic stamp display device corresponding to a member customer identifier that satisfies a privilege return reference value set for the combination. Service stamp management issue system described in 1.   Electronic stamp number conversion rate, application from member companies, number, type, arrangement, combination of electronic stamps that member customers have so far, purchasing information that can be converted into electronic stamps, purchasing history information of member customers and / or 5. The service stamp management issuance system according to claim 1, further comprising means for changing and setting based on member customer attribute information.   Application from member companies for membership reduction standard values that can be set for the number, type, arrangement, and combination of electronic stamp mark indications, the number, type, arrangement, combination, and number of electronic stamps that member customers have so far 6. The service stamp management issuing system according to claim 1, further comprising means for changing and setting based on purchase information and / or member customer attribute information that can be converted into a stamp.   Based on the number, type, arrangement, and combination of the electronic stamp mark display held by the member customer, the member customer identifier is a purchase guide display to the member company to which the member customer can give an electronic stamp satisfying the privilege reduction standard value. 7. The service stamp management issuance system according to claim 1, further comprising means for displaying on a corresponding service information display device.   The service stamp management issuance system according to any one of claims 1 to 7, further comprising means for transmitting information on the use of benefits returned by member customers from a member company to a management server.   The member company stores any or all of the number, type, arrangement, and combination of electronic stamps of member companies accumulated from the management server, purchase information that can be converted into electronic stamps, purchase history information of member customers, and member customer attribute information. 9. The service stamp management issuing system according to claim 1, further comprising means for transmitting to the service.   10. The electronic stamp display device is a POS terminal display screen provided in a member company, a receipt issued by a member company, a member customer fixed terminal, or a member customer mobile terminal. Service stamp management issuance system described.

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