JP2009127953A - Failure discrimination support device and facility equipment management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a failure discrimination support device or a facility equipment management system capable of easily discriminating a failure in facility equipment and quickly coping with the failure. <P>SOLUTION: The facility equipment management system 1 for supporting the discrimination of a failure in facility equipment comprises the facility equipment 10 which reports a failure which has occurred in itself, a failure information storage device 30 which stores information on the failure, and a portable terminal 20 which acquires information on the failure reported by the facility equipment from the facility information storage device. The facility equipment performs a failure report using a failure code according to the content of the failure. The portable terminal includes a reading part 21 which reads the failure code reported by the facility equipment, and acquires information from the failure information storage device based on the failure code read by the reading part. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a failure determination support apparatus and an equipment management system.

Conventionally, equipment such as an air conditioner has a function of displaying its own operating state, and when a failure occurs in itself, that fact is notified using an abnormal code (for example, a patent) Reference 1). When a user feels a problem with the equipment, he / she contacts the nearest dealer or service center to request the resolution of the trouble, and the service person who receives the notification looks at the error code displayed on the equipment. Identify the cause of the failure and respond to the failure.
JP-A-63-80151

  However, with the diversification of models and functions, the number of abnormal codes has increased, and it has become difficult to determine the content of failure and how to deal with it without manuals related to abnormal codes. Further, since the manual is revised whenever a model or the like is added or changed, it is difficult for a service person to always carry the latest manual.

  It is an object of the present invention to facilitate the determination of a failure that has occurred in a facility device when a service person has received a report from a user about a failure related to the facility device and can quickly respond to the failure. It is to provide a failure determination support apparatus or facility equipment management system.

  An equipment management system according to a first aspect of the invention is an equipment management system that supports the determination of a failure that has occurred in equipment, and includes equipment, a failure information storage device, and a portable terminal. The equipment notifies the failure that has occurred in itself. The failure information storage device stores information regarding failures. A portable terminal acquires the information regarding the failure alert | reported by the facility apparatus from a failure information storage device. In addition, the equipment notifies the failure using a failure code corresponding to the content of the failure. The portable terminal has a reading unit and reads the failure code notified by the equipment. In addition, the mobile terminal acquires information from the failure information storage device based on the failure code read by the reading unit.

  In the equipment management system according to the present invention, the equipment informs its own malfunction using a malfunction code. Further, the failure information storage device stores information related to the failure notified by the equipment. By reading the failure code notified by the facility device with the portable terminal, information corresponding to the failure code is transmitted from the failure information storage device to the portable terminal.

  As a result, failure information corresponding to the failure code can be acquired in the mobile terminal, so that it is easy to determine the failure of the serviceman corresponding to the failure of the equipment, and it is possible to respond quickly to the failure.

  The equipment management system according to the second invention is the equipment management system according to the first invention, wherein the information is at least one of a cause of failure, a countermeasure for the failure, and a replacement part necessary for the failure. Including one.

  The facility device management system according to the present invention relates to a cause of failure according to the failure code, a method for dealing with the failure, and a replacement part necessary for the failure in the portable terminal by reading the failure code notified to the facility device. At least one of the information is obtained.

  Accordingly, it is possible to provide the latest information, which is the minimum information necessary for a serviceman who deals with the malfunction of the equipment.

  An equipment management system according to a third aspect of the invention is the equipment management system according to the first or second aspect, wherein the failure code notified by the equipment is a two-dimensional bar code.

  In the equipment management system according to the present invention, the mobile terminal identifies information acquired from the failure information storage device based on a large amount of information included in the two-dimensional barcode.

  Therefore, desired information can be specifically specified.

  An equipment management system according to a fourth invention is the equipment management system according to the first or second invention, wherein the two-dimensional barcode is URL information indicating a place for acquiring information corresponding to the content of the failure. including.

  In the equipment management system according to the present invention, the URL is displayed on the portable terminal by reading the two-dimensional barcode on the portable terminal. Thereafter, when the URL is selected, information regarding the failure stored in the location of the failure information storage device indicated by the URL is displayed on the portable terminal.

  Therefore, it is possible for the service person to easily acquire information necessary for handling the failure.

  A failure determination support apparatus according to a fifth aspect of the present invention is a failure determination support apparatus that supports determination of a failure of equipment, and includes a reading unit, a storage unit, and a display unit. The equipment notifies the failure that has occurred in itself with a failure code corresponding to the failure. The reading unit reads the failure code. The storage unit stores information related to the failure. The display unit displays information corresponding to the failure code.

  In the failure determination support apparatus according to the present invention, the failure code notified by the equipment is read by the reading unit, and information related to the failure corresponding to the failure code is displayed on the display unit.

  Therefore, since information corresponding to the failure code is displayed on the display unit, it is easy for a serviceman to identify the failure corresponding to the failure of the equipment, and to quickly respond to the failure.

  A failure determination support apparatus according to a sixth aspect of the present invention is the failure determination support apparatus according to the fifth aspect of the present invention, wherein the information is at least one of a cause of the failure, a countermeasure for the failure, and a replacement part necessary for the failure. Including one.

  In the failure determination support apparatus according to the present invention, the reading unit reads the two-dimensional barcode notified to the equipment, thereby causing the display unit to provide information on the cause of the failure, a countermeasure for the failure, and a replacement part necessary for the failure. At least one of them is displayed.

  Therefore, it is possible to provide the minimum necessary information to the service person who copes with the malfunction of the equipment.

  A failure determination support apparatus according to a seventh aspect is the failure determination support apparatus according to the fifth or sixth aspect, wherein the reading unit reads a two-dimensional barcode that is a failure code.

  In the failure determination support apparatus according to the present invention, information based on information included in the two-dimensional barcode read by the reading unit is displayed on the display unit.

  Therefore, since the failure determination support apparatus reads a large amount of information included in the two-dimensional barcode, the information to be displayed on the display unit can be specified more.

  A failure determination support apparatus according to an eighth aspect of the present invention is the failure determination support apparatus according to any one of the fifth to seventh aspects, further comprising an acquisition unit. The acquisition unit acquires information to be stored in the storage unit.

  In the failure determination support apparatus according to the present invention, the information acquired by the acquisition unit is stored in the storage unit.

  Therefore, when the information on the failure is updated or revised, the information in the storage unit is updated by using the acquisition unit, so that the service person can obtain the latest information on the failure.

  The facility equipment management system according to the first aspect of the present invention makes it easy for a serviceman to deal with a failure of the equipment and recognizes the failure, and enables quick response to the failure.

  The equipment management system according to the second aspect of the present invention is the minimum information necessary for a serviceman corresponding to a malfunction of the equipment, and can provide the latest information.

  The equipment management system according to the third aspect of the invention can specifically specify desired information.

  The equipment management system according to the fourth aspect of the present invention allows the service person to easily acquire information necessary for handling the failure.

  The failure determination support apparatus according to the fifth aspect of the present invention facilitates the determination of the failure by the service person corresponding to the failure of the equipment and enables a quick response to the failure.

  The failure determination support apparatus according to the sixth aspect of the present invention can provide the minimum necessary information to the service person corresponding to the malfunction of the equipment.

  The failure determination support apparatus according to the seventh aspect of the invention can further specify information to be displayed on the display unit.

  In the failure determination support apparatus according to the eighth aspect of the invention, the service person can obtain the latest information regarding the failure even when the information regarding the failure is updated or revised.

<First Embodiment>
Hereinafter, the equipment management system 1 according to the first embodiment of the present invention will be described with reference to FIGS. 1 to 6.

<Schematic configuration of facility equipment management system 1>
An equipment management system 1 according to a first embodiment of the present invention is shown in FIG. The equipment device management system 1 includes an air conditioner 10, a mobile phone 20, and a failure information storage device 30 installed at a service center of the air conditioner 10. Hereinafter, a schematic configuration of each unit will be described.

<Schematic configuration of the air conditioner 10>
The air conditioner 10 according to the present embodiment includes a main body and a remote controller. The main body and the remote controller are connected by a dedicated control line, and the main body operates based on an operation command from a user received by the remote controller.

  The main body has a refrigerant circuit including a compressor, a heat exchanger, and the like (not shown). Also, various sensors such as a room temperature sensor 11a, an outside air temperature sensor 11b, a discharge temperature sensor 11c, a discharge pressure sensor 11d, a suction pressure sensor 11e,... Shown in FIG. The room temperature sensor 11a detects the temperature of the room in which the main body is installed. The outside air temperature sensor 11b detects the temperature of outside air near the facility where the main body is installed. The discharge temperature sensor 11c detects the discharge temperature which is the temperature of the refrigerant in the discharge pipe of the compressor included in the main body. The discharge pressure sensor 11d detects a discharge pressure that is a refrigerant pressure in a discharge pipe of a compressor included in the main body. The suction pressure sensor 11e detects the suction pressure that is the pressure of the refrigerant in the suction pipe of the compressor included in the main body.

  Furthermore, the main body includes a communication unit 12, a storage unit 13, a control unit 14, and a display unit 15. The communication unit 12 is connected to a remote controller, and exchanges signals with the remote controller. In the storage unit 13, a code information storage area 13a is secured. In the code information storage area 13a, information used for generating a failure code corresponding to a failure detected by the air conditioner 10 by the generation unit 14b described later is stored. Specifically, this information is the type of failure detected by the air conditioner 10 and URL information associated with the type of failure. The URL information associated with the type of failure is information indicating a location where information on the cause of the failure corresponding to the type of failure, the method for coping with the failure, necessary replacement parts, and the like is stored in the failure information storage device 30 described later. is there.

  The control unit 14 controls the main body according to a control command from the user received by the controller. Moreover, the control part 14 is connected with the above-mentioned various sensors 11a, 11b, 11c, 11d, 11e,..., And values detected by the various sensors 11a, 11b, 11c, 11d, 11e,. To figure out. The control unit 14 mainly includes a detection unit 14a, a generation unit 14b, and a notification unit 14c. The detection unit 14a detects a failure occurring in the main body by comparing a value sent from the various sensors 11a, 11b, 11c, 11d, 11e,. The generation unit 14b generates a failure code corresponding to the failure detected by the detection unit 14a using the information stored in the code information storage area 13a. The mode of the fault code used in the present embodiment is a two-dimensional bar code, and information included in the two-dimensional bar code includes a cause of the fault corresponding to the fault detected from the fault information storage device 30, a method for coping with the fault, and This is URL information for reading out information on necessary replacement parts and the like. The notification unit 14c transmits the two-dimensional barcode information generated by the generation unit 14b to the remote controller and displays it on the display unit 15 provided in the remote controller (see FIG. 1). In addition, as shown in FIG. 1, the display unit 15 of the remote controller displays the operation status of the main body (for example, the operation mode (cooling, heating, dry, etc.), set temperature, air volume, etc.).

<Schematic configuration of mobile phone 20>
FIG. 3 is a block diagram of the mobile phone 20 used in the present embodiment. The cellular phone 20 mainly includes a digital camera unit 21, a display unit 22, a communication unit 23, and a control unit 24. The digital camera unit 21 is used for photographing a two-dimensional barcode displayed on the display unit 15 of the controller. The digital camera unit 21 converts the photographed two-dimensional barcode into a digital signal. The display unit 22 displays a two-dimensional barcode photographed by the digital camera unit 21, information on a failure received via the communication unit 23 described later, and the like. The communication unit 23 exchanges information with the failure information storage device 30. The control unit 24 includes an analysis unit 24a, a request transmission unit 24b, and an information acquisition unit 24c. The analysis unit 24a analyzes the two-dimensional barcode converted into the digital signal and identifies URL information included in the two-dimensional barcode. The URL information specified by the analysis unit 24a is displayed on the display unit 22. The request transmission unit 24b transmits a request received from the user. In the present embodiment, when the user selects the URL information displayed on the display unit 22, the information stored in the location indicated by the URL information is requested to be read. Here, the location indicated by the URL information is a location where information corresponding to the failure in the storage unit 32 of the failure information storage device 30 described later is stored. The information acquisition unit 24 c acquires information regarding the failure transmitted from the failure information storage device 30 via the communication unit 23. When the information acquisition unit 24 c acquires information from the failure information storage device 30, the information acquisition unit 24 c displays the information on the display unit 22 as illustrated in FIG. 4.

<Schematic configuration of failure information storage device 30>
FIG. 5 is a block diagram of the failure information storage device 30 used in this embodiment. The failure information storage device 30 mainly includes a communication unit 31, a storage unit 32, and a control unit 33. The communication unit 31 exchanges signals with the mobile phone 20. A failure information storage area 32 a is secured in the storage unit 32. The failure information storage area 32a stores information on failures. The information relating to the failure includes the cause of the failure, the handling method of the failure, the necessary replacement part, and the like, and the cause of the failure, the handling method of the failure, and the necessary replacement part are stored in association with each other. The control unit 33 mainly includes a request reception unit 33a and an information transmission unit 33b. The request accepting unit 33 a accepts a request transmitted from the mobile phone 20 via the communication unit 31. The information transmission unit 33 b acquires information on the content corresponding to the request received by the request reception unit 33 a from the failure information storage area 32 a and transmits the information to the mobile phone 20 via the communication unit 31.

<Process flow>
Next, with reference to FIG. 6, in the equipment management system 1 according to the present embodiment, a flow of processing until information related to a failure is displayed on the display unit 22 of the mobile phone 20 will be described.

  The service person who has received a notification of the malfunction of the air conditioner 10 uses the digital camera unit 21 of the mobile phone 20 to photograph the two-dimensional barcode displayed on the display unit 15 of the controller. The digital camera unit 21 reads the two-dimensional barcode displayed on the display unit 15 of the controller (step S1), and converts the two-dimensional barcode into digital information. The analysis unit 24a analyzes the converted digital information to identify URL information (step S2), and displays the information on the display unit 22 (step S3). When receiving a selection from the user for the URL information displayed on the display unit 22 (step S4), the request transmission unit 24b stores information stored in the location indicated by the URL information (failure) in the failure information storage device 30. Cause, failure coping method, necessary replacement parts, etc.) (step S5). When the information acquisition unit 24c acquires information from the failure information storage device 30 (step S6), the information acquisition unit 24c displays the information on the display unit 22 (step S7).

<Characteristic>
(1) In the equipment management system 1 according to the present embodiment, a failure occurring in the air conditioner 10 is notified to the controller by a two-dimensional barcode, and the two-dimensional barcode is read by a digital camera included in the mobile phone 20. Thus, a URL that can access information on the failure is displayed. By selecting this URL by the service person, information on the failure including the cause of the failure, a countermeasure method for the failure, necessary replacement parts, etc. according to the currently occurring failure can be acquired from the failure information storage device 30. it can. That is, conventionally, when a failure occurs in the air conditioner 10, a service person who deals with the failure has experienced a failure of the air conditioner 10 specified by a failure code displayed by a character string such as a numeral or alphabet. Although the air conditioner 10 has been repaired by determining based on the memory or determining the failure of the air conditioner 10 specified by the failure code with reference to the manual for dealing with the failure, Even an inexperienced serviceman can determine the cause of a failure that occurred in the air conditioner 10 without carrying a manual, and can also obtain the minimum information necessary for handling the failure. be able to.

  (2) When referring to a manual, since a large amount of information is posted in the manual, it may not be easy to specify a page from which desired information can be obtained. In that case, it takes time to specify the page. However, in the equipment management system 1 according to the present embodiment, the two-dimensional barcode that notifies the failure of the air conditioner 10 includes URL information for acquiring information corresponding to the failure. Therefore, it becomes possible to easily access desired information, and it is possible to deal with failures efficiently.

  (3) Furthermore, assuming that the failure is dealt with based on the manual, the process of updating the manual on the maker side is complicated. In other words, when a manual that has already been distributed has a typographical error and needs to be revised, or when a new model of air conditioner with a new function has been manufactured, a service person who deals with the failure in order to deal with a failure. Will need to be distributed so that can be carried. However, since the manual is frequently revised, it is not easy for all service personnel to always carry a manual containing new information. In addition, a plurality of manuals corresponding to the model etc. may be carried, which is not preferable for a serviceman who visits a customer. However, in the equipment management system 1 according to the present embodiment, all service personnel can always access the latest information by simply updating the information stored in the storage unit 32 of the failure information storage device 30 at the service center. it can. Therefore, the manufacturer side can provide the latest information efficiently, and the serviceman is very useful in that the latest information can always be accessed.

  (4) Furthermore, the mobile phone 20 as a mobile terminal used in the present embodiment is a mobile phone 20 with a digital camera that is generally used recently. Therefore, this system can be easily introduced.

<Modification>
(1) In the above embodiment, the air conditioner 10 is used as the equipment. However, other equipment such as a copying machine, a facsimile machine, a refrigerator, etc. may be applied as long as it is a device that reports a failure that has occurred. it can.

  (2) In the present embodiment, the main body of the air conditioner 10 and the controller are connected by a dedicated control line, but they are not connected by a control line and may be wireless.

  (3) Further, in the equipment management system 1 according to the present embodiment, a two-dimensional barcode corresponding to a failure occurring in the air conditioner 10 is generated in the main body of the air conditioner 10, and the two-dimensional barcode information is remote. Although it is transmitted to the controller and displayed on the remote controller, the two-dimensional barcode generated on the main body may be designed to be displayed on the display unit of the main body.

  Further, the generation unit 14b and the code information storage area 13a may be provided in the remote controller instead of the main body of the air conditioner 10. That is, when the detection unit 14a of the main body detects an abnormality, the notification unit 14c of the main body notifies the abnormality to the remote controller, and the generation unit 14b in the remote controller 2D based on the code information storage area 13a. A barcode may be generated.

  (4) In this embodiment, the information obtained by selecting the URL displayed on the mobile phone 20 is the cause of the failure, the countermeasure for the failure, and the replacement parts necessary for the failure. Is not limited to this, and may include other information.

  (5) In the failure information storage device 30, when the request receiving unit 33 a receives a request from the mobile phone 20, the information transmitting unit 33 b asks for an input of a password, and the information transmitting unit 33 b provides information on the failure only when the password is input. May be designed to transmit. That is, since the two-dimensional barcode displayed on the air conditioner 10 in this system can be read by a commonly used mobile phone 20, it is not limited to a service person, and general users can obtain information. It is. However, since the information regarding the failure stored in the failure information storage device 30 is the minimum information necessary for the service person to deal with the failure, the general user tried to acquire the information and repair the failure. In some cases, the failure may rather spread. Further, in the present embodiment, as the information related to the failure, the minimum necessary information such as the cause of the failure, the countermeasure for the failure, and the necessary replacement parts is stored in the failure information storage device 30, but other information, for example, It is also possible to store special technical information about the failure. In such a case, it is not preferable to disclose such information to general users. Therefore, in such a case, a general user is prevented from freely acquiring information by applying some restrictions such as setting a password to acquire information stored in the failure information storage area 32a. And only authorized ones can get information.

Second Embodiment
Hereinafter, the equipment management system 2 according to the second embodiment of the present invention will be described with reference to FIGS.

<Schematic configuration of facility equipment management system 2>
FIG. 7 shows an equipment management system 2 according to the second embodiment. The equipment management system 2 includes an air conditioner 100, a failure determination support device 200 that supports determination of a failure notified by the air conditioner 100, and a failure information storage device 300 installed in a service center of the air conditioner 100. It consists of and. Hereinafter, the configuration of each unit will be described. The failure information storage device 300 according to the present embodiment is the same as the configuration of the failure information storage device 30 described in the first embodiment, and a description thereof will be omitted.

<Schematic configuration of the air conditioner 100>
The configuration of the air conditioner 100 according to the present embodiment is the same as the configuration of the air conditioner 10 according to the first embodiment, except for matters related to a failure code that is notified when a failure is detected. Therefore, hereinafter, a configuration different from the configuration of the air conditioner 10 used in the first embodiment will be described using the same reference numerals as those of the air conditioner 10 used in the first embodiment, and other configurations will be described. Is omitted.

  In the code information storage area 13a of the air conditioner 100, information used by the generation unit 14b to generate a failure code is stored. The information stored in the first embodiment is the type of failure detected by the air conditioner 10 and the URL information associated with the type of failure, but the information stored in the second embodiment Is reference page information associated with the type of failure. The reference page information associated with the type of failure refers to a location in which information relating to the cause of the failure corresponding to the type of failure, a method for dealing with the failure, necessary replacement parts, and the like is stored in the failure determination support apparatus 200 described later. It is information about the page for. The generation unit 14b generates a two-dimensional barcode corresponding to the failure detected by the detection unit 14a, using information in the code information storage area 13a that stores the reference page information.

<Schematic Configuration of Failure Determination Support Device 200>
FIG. 8 is a block diagram of the failure determination support apparatus 200 used in the present embodiment. The failure determination support apparatus 200 mainly includes a reading unit 201, a display unit 202, a communication unit 203, a storage unit 204, and a control unit 205. The reading unit 201 reads the two-dimensional barcode displayed on the controller of the air conditioner 100. The display unit 202 displays information on the cause of the failure, a failure target method notified by the notification unit 205b described later, and a replacement part necessary for the failure. The communication unit 203 is an input / output port that can connect to and communicate with other devices. In the storage unit 204, a failure information storage area 204a is secured. Information on a failure is stored in the failure information storage area 204a. The information regarding the failure is the content of the failure, the method for dealing with the failure, the necessary replacement part, etc., and the content of the failure, the method for dealing with the failure, and the necessary replacement part are stored in association with each other. The control unit 205 mainly includes a reception unit 205a, an analysis unit 205b, a notification unit 205c, and an acquisition unit 205d. The accepting unit 205a accepts a request from a serviceman who desires to read a two-dimensional barcode using the reading unit 201. Specifically, when the service person desires to read the two-dimensional barcode, the reading unit 201 starts reading the two-dimensional barcode by pressing a button indicated by reference numeral 206 in FIG. The analysis unit 205b analyzes the two-dimensional barcode read by the above-described reading unit 201, and specifies reference page information included in the two-dimensional barcode. The notification unit 205c refers to the information stored in the failure information storage area 204a based on the reference page information, and notifies the display unit 202 of the information as shown in FIG. The acquisition unit 205d acquires information about a failure to be stored in the failure information storage area 204a from another device via the communication unit 203. Specifically, the acquisition unit 205d acquires information about a failure stored in the failure information storage device 300 installed in a service center or the like via the communication unit 203.

<Process flow>
Next, a processing flow in the failure determination support apparatus 200 will be described with reference to FIG.

  The service person who has received notification of the malfunction of the air conditioner 100 reads the two-dimensional barcode displayed on the air conditioner 100 using the reading unit 201 of the failure determination support apparatus 200 (step S101). The analysis unit 205b analyzes the two-dimensional barcode read by the reading unit 201, and specifies reference page information included in the two-dimensional barcode (step S102). Based on the reference page information, the notification unit 205c refers to the information related to the failure from the failure information storage area 204a and displays the information on the display unit 202 (step S103).

<Characteristic>
(1) The failure determination support apparatus 200 according to the present embodiment reads and analyzes the two-dimensional barcode notified by the air conditioner 100, and the notification unit 205b detects failure information based on the reference page information included in the code. The information stored in the storage area 204a is displayed on the display unit 202. The failure information storage area 204a stores information related to the failure of the air conditioner 100, that is, information about the cause of the failure, a countermeasure for the failure, and a replacement part necessary for the failure, and is included in the two-dimensional barcode. Since information related to the failure corresponding to the failure is displayed on the display unit 202 based on the page information, it is possible to easily identify the failure and respond to the failure quickly.

  (2) Conventionally, when a failure occurs in the air conditioner 100, the service person who deals with the failure has failed in the air conditioner 100 specified by a failure code displayed in a character string such as a number or alphabet. The air conditioner 100 is repaired by determining the failure based on experience and memory, or determining the failure of the air conditioner 100 specified by the failure code with reference to the manual for dealing with the failure. However, even an inexperienced serviceman can determine the cause of a failure that has occurred in the air conditioner 100 without carrying a manual, and there is also a minimum amount of information necessary for handling the failure. It can be obtained together.

  (3) Furthermore, when referring to the manual, since a large amount of information is posted in the manual, it may not be easy to specify a page from which desired information can be obtained. In that case, it takes time to specify the page. However, in the equipment management system 1 according to the present embodiment, the two-dimensional barcode that notifies the failure of the air conditioner 100 includes reference page information for acquiring information corresponding to the failure. Therefore, it becomes possible to easily access desired information, and it is possible to deal with failures efficiently.

  (4) Furthermore, assuming a case where a failure is dealt with based on the manual, the process of updating the manual on the maker side is complicated. In other words, when a manual that has already been distributed has a typographical error and needs to be revised, or when a new model of air conditioner with a new function has been manufactured, a service person who will respond to a failure with the revised manual. Will need to be distributed so that can be carried. However, since the manual is frequently revised, it is not easy for all service personnel to always carry a manual containing new information. In addition, a plurality of manuals corresponding to the model etc. may be carried, which is not preferable for a service person visiting a customer. However, the failure determination support device 200 according to the present embodiment only needs to update the information in the failure information storage device 300 installed in a service center or the like and only announce to the serviceman that there has been a change. That is, the service person who has received the update announcement downloads new information to the failure determination support apparatus 200 using the communication unit 203, so that the service person always stores the latest information in the failure determination support apparatus 200 and carries it. be able to. Therefore, the manufacturer side can provide the latest information efficiently, and the serviceman is very useful in that the latest information can always be accessed.

<Modification>
(1) In the above embodiment, the air conditioner 100 is used as equipment. However, the equipment can be applied to other equipment, such as a copier, a facsimile machine, a refrigerator, or the like that notifies a failure that has occurred. .

  (2) In the present embodiment, the main body of the air conditioner 100 and the controller are connected by a dedicated control line, but they are not connected by the control line and may be wireless.

  (3) Moreover, in the equipment management system 2 according to the present embodiment, a two-dimensional barcode corresponding to a failure that has occurred in the air conditioner 100 is generated in the main body of the air conditioner 100, and the two-dimensional barcode information is remote. Although it is transmitted to the controller and displayed on the remote controller, the two-dimensional barcode generated on the main body may be designed to be displayed on the display unit of the main body.

  The generation unit 14b and the code information storage area 13a may be provided in the remote controller instead of the main body of the air conditioner 100. That is, when the detection unit 14a of the main body detects an abnormality, the notification unit 14c of the main body notifies the abnormality to the remote controller, and the generation unit 14b in the remote controller 2D based on the code information storage area 13a. A barcode may be generated.

  (4) The information stored in the failure information storage area 204a in the present embodiment is the cause of the failure, the troubleshooting method, and the replacement parts necessary for the failure, but the information is limited to this. Other information may be included.

  INDUSTRIAL APPLICABILITY The present invention is useful as a failure determination support apparatus or a facility device management system that facilitates the determination of a failure that has occurred in a facility device and can quickly cope with the failure.

It is a figure which shows the equipment management system which concerns on 1st Embodiment. It is a block diagram of the air conditioner concerning a 1st embodiment. 1 is a block diagram of a mobile phone according to a first embodiment. It is a figure which shows the information regarding the failure acquired from the failure information storage device which the mobile telephone which concerns on 1st Embodiment displays. 1 is a block diagram of a failure information storage device according to a first embodiment. FIG. It is a flow which shows the flow of a process until the information regarding a failure is displayed on a mobile telephone with the equipment management system which concerns on 1st Embodiment. It is a figure which shows the equipment management system which concerns on 2nd Embodiment. It is a block diagram of the failure discrimination assistance device concerning a 2nd embodiment. It is a flow which shows the flow of a process until the information regarding a failure is displayed on the failure determination assistance apparatus in the equipment management system which concerns on 2nd Embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1, 2, Facility equipment management system 10,100 Air conditioner 20 Cellular phone 200 Failure determination support device 30,300 Failure information storage device

Claims (8)

A facility equipment management system (1) that supports the determination of a failure that has occurred in a facility equipment,
Facility equipment (10) for notifying a failure that has occurred;
A failure information storage device (30) for storing information relating to the failure;
A portable terminal (20) for acquiring the information on the failure notified by the facility device from the failure information storage device;
With
The facility device notifies the failure using a failure code corresponding to the content of the failure,
The mobile terminal has a reading unit (21) that reads the failure code notified by the equipment, and acquires the information from the failure information storage device based on the failure code read by the reading unit.
Equipment management system. The information includes at least one of a cause of the failure, a countermeasure method for the failure, and a replacement part necessary for the failure.
The equipment management system according to claim 1. The equipment management system according to claim 1, wherein the failure code notified by the equipment is a two-dimensional barcode. The two-dimensional barcode includes URL information indicating a place for acquiring the information corresponding to the content of the failure.
The equipment management system according to claim 1 or 2. A failure determination support apparatus (200) for supporting determination of a failure of a facility device that reports a failure that has occurred in itself with a failure code corresponding to the failure,
A reading unit (201) for reading the failure code;
A storage unit (204) for storing information on the failure;
A display unit (202) for displaying the information according to the failure code;
Comprising
Failure discrimination support device. The information includes at least one of a cause of the failure, a countermeasure method for the failure, and a replacement part necessary for the failure.
The failure determination support apparatus according to claim 5. The reading unit reads a two-dimensional barcode that is the failure code.
The failure determination support apparatus according to claim 5 or 6. An acquisition unit (205c) for acquiring the information to be stored in the storage unit;
The failure determination support apparatus according to any one of claims 5 to 7.

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