JP2009122788A - Information provision system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system providing proper information about a desired commodity to a purchaser. <P>SOLUTION: This information provision system includes: a commodity information reading means reading commodity specification information for specifying the commodity from a commodity information storage means attached to the commodity; a commodity information acquisition means acquiring commodity information for describing the commodity corresponding to the commodity specification information read by the commodity information reading means from a prescribed storage means; and an output processing means outputting the commodity information acquired by the commodity information acquisition means from an output means. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an information providing system, and more particularly to a system for providing information related to products sold at a store.

  For products that affect the body when used by users such as pharmaceuticals, it is necessary to present appropriate information to the user and use the product after the user understands the information. Therefore, in order to prevent accidents caused by pharmaceuticals or the like, when selling pharmaceuticals or the like at a store, it is necessary to present appropriate pharmaceutical information to the purchaser. Furthermore, in the store, it is necessary for a customer who has knowledge of medicines to deal with the purchaser's consultation on medicines and to make the buyer understand the information on the medicines before selling the medicines.

  Here, Patent Document 1 discloses a system in which an orderer who intends to order a product by mail order can consult with a trader. In particular, the purpose of this system is that the orderer performs online shopping with a sense of security.

  Specifically, in the system of Patent Document 1, when the orderer accesses the server via the network using the orderer side terminal, the server transmits the introduction information of the counselor to the orderer side terminal. Then, the server transmits the consultation information transmitted from the orderer side terminal to the counselor terminal, receives information such as an answer to the consultation from the counselor terminal, and transmits the answer to the orderer side terminal. At this time, the consultation content includes, for example, the orderer's age, past major medical history, constitution information, and the like. In addition, the server has a function of receiving an order for a product input from the orderer side terminal.

  Further, the server disclosed in Patent Document 1 stores purchase target person appropriate information for each product, simultaneous use availability information, and the like, and stores a purchaser's past product purchase history. The server has a function of determining whether or not an order can be accepted based on the stored information, the contents of the consultation transmitted from the orderer's terminal, and the information on ordering the product. Yes.

JP 2002-24639 A

  However, the technique disclosed in Patent Document 1 is a system for consulting whether or not the product that the orderer considers purchasing is appropriate during online shopping. Therefore, it is difficult to apply to determining whether or not the product that the store user has picked up at the actual store is appropriate. That is, when the user desires to acquire information related to a product sold at a store, it is difficult to quickly acquire information related to the product. As a result, it is impossible to improve the convenience of the user who performs shopping at the store.

  Therefore, an object of the present invention is to provide a system that can provide appropriate information about a product desired to be purchased to a purchaser at a store, which is the above-described problem.

An information providing apparatus according to one aspect of the present invention
Commodity information reading means for reading commodity identification information for identifying the commodity from commodity information storage means attached to the commodity;
Product information acquisition means for acquiring product information, which is information describing the product corresponding to the product identification information read by the product information reading means, from a predetermined storage means;
Output processing means for outputting the product information acquired by the product information acquisition means from the output means;
With
The structure is taken.

  By configuring the present invention as described above, the user can quickly and accurately acquire product information in the store, and can make appropriate purchases. It has the effect.

An information providing apparatus according to one aspect of the present invention
Commodity information reading means for reading commodity identification information for identifying the commodity from commodity information storage means attached to the commodity;
Product information acquisition means for acquiring product information, which is information describing the product corresponding to the product identification information read by the product information reading means, from a predetermined storage means;
Output processing means for outputting the product information acquired by the product information acquisition means from the output means;
The structure that is equipped with.

  According to the above invention, first, the user of the store makes the product desired to purchase out of the products sold at the store contact or approach the product information reading means. Then, the product information reading unit reads the product specifying information from the product information storage unit attached to the product. And a merchandise information acquisition means acquires the merchandise information explaining the goods corresponding to the read merchandise specific information from a predetermined storage means. Thereafter, the output processing means outputs the acquired product information from the output means. Thereby, the user can obtain the description of the product desired to be purchased from the output means. Therefore, the user can quickly and accurately acquire information on the product actually picked up in the store, and can make an appropriate purchase.

And the above information providing device
User information reading means for reading user identification information for identifying the user from identification information storage means held by the user;
Purchase history information acquisition means for acquiring purchase history information representing a purchase history of a product by a user corresponding to the user identification information read by the user information reading means from a predetermined storage means,
The output processing means outputs the purchase history information acquired by the purchase history information acquisition means from the output means.
The structure is taken.

  Thereby, first, the user makes the user information storage means storing the user identification information, such as an IC card, contact or approach the user information reading means like the above-described product. . Then, the user information reading unit reads the user information from the user information storage unit, and the purchase history information acquisition unit acquires the purchase history information of the user corresponding to the user information from the predetermined storage unit. Then, the output processing means outputs purchase history information from the output means. Therefore, the user can confirm a product purchased in the past as a reference when purchasing the product in the store, and can improve convenience.

  In the information providing apparatus, the output processing means changes the display state of the product information and / or the purchase history information based on the product information and / or purchase history information and outputs the changed information. . In the information providing apparatus, the product information includes risk information indicating a degree of malfunction caused by using the product, and the output processing unit displays the display state of the product information and / or purchase history information based on the risk information. It adopts the configuration of changing and displaying.

  In the information providing apparatus, the product information includes combined contraindication product information representing a product set in advance so as to avoid the combined use, and the output processing unit performs product information based on the combined contraindication product information. And / or the display history of purchase history information is changed and displayed. And the said output process means takes the structure of displaying so that the goods used as the group set beforehand so that it may avoid using together based on combined use contraindication goods information can be identified.

  The information providing apparatus includes an advertisement information acquiring unit that acquires advertisement information from a predetermined storage device, and the output processing unit outputs the advertisement information from the output unit. And the said output process means takes the structure of outputting from an output means in order of merchandise information, purchase history information, and advertisement information.

  As a result, the output processing means displays the product information and purchase history information according to the product and purchase history. For example, a product with a high use risk or a product that should not be used together is displayed so that the user can easily recognize it. Thereby, the improvement of a user's convenience can be aimed at. Further, by displaying advertisement information such as information on other products together with information on products desired to be purchased, sales promotion can be achieved. At this time, by setting the display state in the order of merchandise information, purchase history information, and advertisement information, the information can be displayed in order from the user's most necessary information, and the user's information can be easily acquired.

  In addition, the information providing apparatus includes a purchase determination processing unit that transmits the product specifying information read by the product information reading unit to an accounting terminal connected to the information providing device. Accordingly, by transmitting the product specifying information from the information providing apparatus to the accounting terminal, the accounting terminal can specify the product corresponding to the transmitted product specifying information as the product to be purchased. Therefore, it is possible to perform accounting quickly, and the purchase by the user becomes easy.

  In addition, the information providing device has a configuration in which a communication device capable of communicating with an agent who responds to an inquiry about a product is provided. And the said communication apparatus takes the structure of starting communication, when information is read by a merchandise information reading means or an identification information reading means. Further, the communication device is a videophone device.

  As a result, the user can communicate with the responder via the communication device, and can inquire about the desired product for purchase and obtain an answer thereto. Therefore, the user can obtain appropriate information about the product desired to be purchased, and convenience for the user can be improved.

Moreover, the program which is the other form of this invention is:
On the computer,
Commodity information reading means for reading commodity identification information for identifying the commodity from commodity information storage means attached to the commodity;
Product information acquisition means for acquiring product information, which is information describing the product corresponding to the product identification information read by the product information reading means, from a predetermined storage means;
Output processing means for outputting the product information acquired by the product information acquisition means from the output means;
To achieve the above.

The above program
In the above computer,
User information reading means for reading user identification information for identifying the user from identification information storage means held by the user;
Realizing purchase history information acquisition means for acquiring purchase history information representing a purchase history of a product by a user corresponding to the user identification information read by the user information reading means from a predetermined storage means;
The output processing means outputs the purchase history information acquired by the purchase history information acquisition means from the output means.
The structure is taken.

An information providing system according to another aspect of the present invention is
Product information storage means attached to the product and storing product specifying information for specifying the product;
An information storage device that stores product information describing the product;
An information providing device for providing product information to users;
An information providing system comprising:
In response to a request from the information providing device, the information storage device includes product information transmitting means for transmitting the product information of the product corresponding to the product specifying information transmitted along with the request to the information providing device,
The information providing device requests the product information reading unit that reads the product specifying information from the product information storing unit, and the product information of the product corresponding to the product specifying information read by the product information reading unit from the information storage device and responds to the request. Product information acquisition means for acquiring the product information transmitted from the information storage device, and output processing means for outputting the product information acquired by the product information acquisition means from the output means,
The structure is taken.

And the above information providing system
Provided with identification information storage means stored by the user for storing user identification information for identifying the user;
The information storage device stores purchase history information representing a purchase history of a product by a user, and responds to a request from the information providing device and a user corresponding to the user identification information transmitted with the request. Comprising purchase history information transmitting means for transmitting purchase history information by the information providing device,
The information providing apparatus stores identification information reading means for reading user identification information from the identification information storage means, and user purchase history information corresponding to the user identification information read by the identification information reading means in the information storage apparatus. Purchasing history information acquisition means for requesting and acquiring purchase history information transmitted from the information storage device in response to the request,
The output processing means included in the information providing device outputs the purchase history information acquired by the purchase history information acquisition means from the output means.
The structure is taken.

  Further, the output processing means included in the information providing device adopts a configuration in which the display state of the product information and / or the purchase history information is changed and output based on the product information and / or the purchase history information. .

Further, in the information providing system, the information providing apparatus includes a communication device capable of communicating with an agent who responds to an inquiry about a product, and is used by an agent who communicates with the communication device via a network. With a responder device equipped with a responder communication device,
The product information transmitting means and / or purchase history information transmitting means included in the information storage device transmits product information and / or purchase history information to be transmitted to the information providing device to the responder device,
The responder device includes a responder device side output processing means for outputting the product information and / or purchase history information transmitted from the information storage device from the responder device side output means,
The structure is taken.

  Further, the receiver device side output processing means of the receiver device changes and outputs the display state of the product information and / or the purchase history information based on the product information and / or purchase history information. Take the configuration.

Furthermore, an information providing method according to another aspect of the present invention includes:
A product information reading step of reading product specifying information for specifying the product from the product information storage means attached to the product;
A product information acquisition step of acquiring product information, which is information describing the product corresponding to the product identification information read in the product information reading step, from a predetermined storage unit;
An output processing step for outputting the product information acquired in the product information acquisition step from the output means;
It has the configuration of having.

The above information providing method is
Before the output processing step,
A user information reading step of reading user identification information for identifying the user from the identification information storage means held by the user;
A purchase history information acquisition step for acquiring purchase history information representing a purchase history of a product by a user corresponding to the user identification information read in the user information reading step, from a predetermined storage means,
The output processing step outputs the purchase history information acquired in the purchase history information acquisition step from the output means.
The structure is taken.

  And the said output process process takes the structure of changing and displaying the display state of the said merchandise information and / or the said purchase history information based on merchandise information and / or purchase history information.

  Even if it is invention of the program of the structure mentioned above, an information provision system, and an information provision method, since it acts similarly to the said information provision apparatus, the objective of this invention mentioned above can be achieved.

  Hereinafter, specific configurations and operations of the present invention will be described in the embodiments. In the following embodiment, a case will be described in which an information providing apparatus is installed in a predetermined store and information on products sold at the store is provided to a purchaser who is a customer. In particular, the product for providing information is “medicine”. The term “pharmaceuticals” in the present application includes “pharmaceuticals” and “quasi-drugs” referred to in the Pharmaceutical Affairs Law, and further includes so-called health foods such as supplements and energy drinks. However, the products for which information is provided in the present invention are not limited to the above “medicine”. That is, the information providing apparatus according to the present invention can be applied to the case of providing information on any product.

<Embodiment 1>
A first embodiment of the present invention will be described with reference to FIGS. 1 and 2 are block diagrams showing the configuration of the drug information providing system. FIG. 3 is a diagram illustrating a configuration of the drug information providing apparatus. FIG. 4 is a diagram showing the configuration of the drug information response device. FIG. 5 is a diagram showing IC tag management information. FIG. 6 is a diagram showing IC card management information. FIG. 7 is a diagram showing items in the drug information database. FIG. 8 is a diagram showing items in the drug risk information database. FIG. 9 is a diagram showing items in the drug purchase history information database. FIG. 10 is a diagram showing items in the related product information database. FIG. 11 is a diagram showing items in the price information database. FIG. 12 is a diagram illustrating an example of information displayed on the medicine information providing apparatus. 13 to 15 are flowcharts showing the operation of the drug information providing apparatus. 16 to 17 are sequence diagrams showing the operation of the drug information providing system. FIG. 18 is a block diagram illustrating another example of the configuration of the pharmaceutical information providing apparatus.

[Constitution]
In FIG. 1, the whole structure of the pharmaceutical information provision system (information provision system) in this embodiment is shown. First, the drug information providing system according to the present embodiment provides information related to a product such as the drug 1 to the purchaser B who is a customer who has visited the store A at the store A that sells the drug 1 or other product. It is a system for providing. As shown in FIG. 1, the drug information providing system includes a drug information providing device 3 and a POS device 4 that are connected to each other via a network N and installed in the store A. In addition, the drug information providing system includes a drug information handling apparatus 5 that is connected to the drug information providing apparatus 3 and the POS apparatus 4 via the network N and that is operated by a responder C who responds to a consultation about drugs. The medicine information server 6 and the purchaser information server 7 are provided. Further, the drug information providing system includes an IC tag 11 attached to the drug 1 in the store A and an IC card 2 held by the purchaser B. In FIG. 1, there is one store A, but the other stores are similarly provided with the drug information providing device 3 and the POS device 4. Hereinafter, each configuration will be described in detail.

(IC tag)
The IC tag 11 is an IC tag attached to each medicine 1 sold at the store A. Specifically, the IC tag 11 has a card shape and has an IC mounted therein. The IC can store management information therein, and can read or write the management information by short-range wireless communication by a reader / writer 31 of the pharmaceutical information providing apparatus 3 to be described later. Here, FIG. 5 shows the data structure of the management information stored in the IC tag 11. As shown in this figure, the management information includes “the identification number of the IC tag 11 made up of letters or numbers”, “the identification number of the medicine made up of letters or numbers”, and “the name of the medicine”. The IC tag 11 (product information storage means) stores at least an “IC tag identification number” (product identification information) as information for specifying the above-described pharmaceutical 1 and reads the “IC tag identification number” as a reader. Any configuration that can be read by the writer 31 is sufficient. However, the information specifying the drug 1 may be other information such as “pharmaceutical identification number” or “drug name”.

(IC card)
The IC card 2 is a card issued by the store A and held by the purchaser B. Specifically, the IC card 2 has a card shape and an IC is mounted in the card. This IC can store management information of an IC card inside, and can read or write management information by short-range wireless communication by a reader / writer 31 of a pharmaceutical information providing apparatus 3 to be described later. is there. Here, FIG. 6 shows a data structure of management information stored in the IC card 2. As shown in this figure, the management information of the card IC 2 includes “the identification number of the IC card 2 made up of letters or numbers”, “the identification number of the purchaser B made up of letters or numbers”, and “the name of the purchaser”. Contains. The IC card 2 (identification information storage means) stores at least the “purchaser B identification number” (user identification information) for identifying the purchaser B, and this “purchaser identification number” is stored as a reader / writer. Any configuration that can be read at 31 is sufficient. However, the information specifying the purchaser may be other information such as “purchaser identification number” or “purchaser name”.

(Pharmaceutical Information Server)
The pharmaceutical information server 6 is a server computer as an information storage device that stores product information describing products such as the pharmaceutical 1 handled in the store A. Specifically, a control device 61 that controls the operation of the drug information server 6, a drug information database 62, and a drug risk information database 63 is provided.

  Here, FIG. 7 shows an example of information in the medicine information database 62. As shown in FIG. 7, the drug information database 62 stores drug information that is information for describing a drug for each drug. Specifically, as shown in each item of FIG. 7, each drug information includes “identification number of IC tag 11 made up of alphabetic characters or numbers” (product identification information), “identification identifying pharmaceutical product 1 made up of alphabetic characters or numbers. `` No. '', `` Pharmaceutical name '', `` Sales company name '', `` Package diagram '', `` Efficacy '', `` Ingredient '', `` Dosage and administration '', `` Precautions '', `` Identification number of concomitant medications '', `` Contraindications '' Drug name ". The above “Package Diagram” is the image data of the package of the drug, and the image that includes the name of the drug, the surface of the drug component, efficacy, usage / dose, precautions, etc. It is data. In addition, the “identification number of the contraindicated drug” and the “incompatible drug name” are the identification numbers and drug names of other drugs (concomitant drugs) set in advance so as to avoid the combined use with the drug 1. .

  FIG. 8 shows an example of information in the drug risk information database 63. As shown in FIG. 8, the drug risk information database 63 stores, for each drug, a risk classification that is a degree of malfunction caused by using the drug. Specifically, as shown in each item of FIG. 8, each drug risk information includes “pharmaceutical drug identification number consisting of letters or numbers”, “pharmaceutical name”, “sales company name”, and “risk classification”. . The “risk classification” is information that classifies each drug into a first class, a second class, a third class, and a fourth class in descending order of risk. At this time, it is assumed that the first type has the highest risk and the fourth type has the lowest risk. The fourth category indicates quasi drugs. However, this risk classification is an example and is not limited to this.

  Then, as will be described later, the control device 61 receives the “identification number of the IC tag 11” that identifies the drug 1 desired to be purchased from the drug information providing device 3. Then, the control device 61 extracts the drug information and drug risk information of the drug 1 corresponding to the received “identification number of the IC tag 11” from the databases 62 and 63. Thereafter, the control device 61 transmits the extracted drug information and drug risk information to the drug information providing apparatus 3 and the drug information response apparatus 5 as information explaining the drug that the purchaser B desires to purchase (product). Information transmission means). The control device 61 also transmits the extracted drug information to the purchaser information server 7. In the above description, the drug information and the drug risk information are stored in separate databases, but may be stored in association with each other as one product information in one database for each drug.

  Although not shown in FIG. 7, the drug information in the drug information database includes a “basic use end period” that represents a period during which the use of the drug ends for each preset drug. Also good. By using this “basic use end period”, as will be described later, the information providing apparatus 3 calculates the “assumed end use period” from the purchase history of the purchaser according to the number of medicines purchased in the past. Can do. Further, the purchase interval of the same product by the purchaser B can be calculated from the purchase history of the purchaser and the purchase desire this time, and compared with the “presumed use end period”. As a result, the information providing apparatus can determine whether or not the purchaser is appropriately using it, and can also give advice on an appropriate usage method.

(Purchaser information server)
The purchaser information server 7 stores information such as the purchase history of the purchaser B who purchases the medicine 1 and the like in the store A, and the products 1 related to the medicine 1 desired to be purchased or the medicine of the purchase history for sales promotion. The server computer as an information storage device. Specifically, a control device 71 that controls the operation of the purchaser information server 7, a medicine purchase history information database 72, and a related product information database 73 are provided.

  Here, FIG. 9 shows an example of information in the drug purchase history information database 72. As shown in FIG. 9, the drug purchase history information database 62 stores purchase history information representing a past drug purchase history for each purchaser B. Specifically, as shown in each item of FIG. 9, each purchase history information includes “an identification number of the IC card 2 made up of letters or numbers”, “a purchaser's identification number”, “a purchaser's name”, “ It includes an identification number consisting of letters or numbers of purchased medicines purchased in the past, “purchased drug name”, “purchased quantity”, and “purchase date”.

  FIG. 10 shows an example of the related product information database 73. As shown in FIG. 10, the related product information database 73 stores information on products such as other drugs related to each drug. Specifically, each related product information includes “a pharmaceutical product identification number consisting of letters or numbers”, “a pharmaceutical product name”, “a related product identification number”, and “a related product name”.

  Then, as described later, when the identification number of the IC card 2 for identifying the purchaser B is transmitted from the drug information providing device 3, the control device 71 purchase information of the purchaser B corresponding to the identification number. Are extracted from the drug purchase history information database 72. Then, the extracted purchase history information is transmitted to the drug information providing apparatus 3 and the drug information response apparatus 5. In addition, the control device 71 relates the identification information of the medicine included in the extracted purchase history information and the identification information of the medicine that the purchaser B desires to purchase transmitted from the medicine information server 6. Product information is extracted from the related product information database 73. Then, the extracted related product information is transmitted to the drug information providing apparatus 3 and the drug information response apparatus 5 (purchase history information transmitting means).

  Further, as will be described later, the control device 71 acquires information on the medicine purchased by the purchaser B from the medicine information providing device 3 or the POS device 4, and stores the medicine purchase history information as purchase history information of the purchaser B. Store in database 72. Specifically, the identification number of the purchaser B and the identification number and number information of the purchased medicine are received from the drug information providing apparatus 3 and the like, and stored as purchase history information of the purchaser B.

(Pharmaceutical information provision device)
One or a plurality of drug information providing apparatuses 3 are installed in the store A, and are information processing apparatuses used when the purchaser B acquires information on the drug 1 that the purchaser desires to purchase. Specifically, as shown in FIG. 2, the drug information providing apparatus 3 includes a reader / writer 31, a control device 32, a display device 33, a videophone device 34, and an output device 35.

  The reader / writer 31 includes an antenna for communicating with the IC tag 11 or the IC card 2 on the upper surface. Then, when the IC tag 11 or the IC card 2 is brought close to or placed on the upper surface, the reader / writer 31 performs short-range wireless communication with the IC tag 11 or the IC card 2 and stores the management stored in them. Read information. Specifically, at least the “IC tag identification number” for identifying the drug desired to be purchased shown in FIG. 5 stored in the IC tag 11 attached to the drug 1 desired to be purchased by the purchaser B is read. Further, at least the “IC card identification number” for identifying the purchaser shown in FIG. 6 is read from the IC card 2 of the purchaser B.

  Further, as shown in FIG. 3, the control device 32 of the drug information providing device 3 incorporates a predetermined program so that a read / write processing unit 32a, a read information transmitting unit 32b, a provided information acquiring unit 32c, An information provision processing unit 32d and a sales processing unit 32e are provided.

  The read / write processing unit 32a reads “the identification number of the IC tag 11” and “the identification number of the IC card 2” from the IC tag 11 and the IC card 2 through the reader / writer 31 as described above. That is, the reader / writer 31 and the read / write processing unit 32a function as a product information reading unit and a user information reading unit that read information identifying the medicine desired to be purchased by the purchaser B and information identifying the purchaser.

  Then, when the read / write processing unit 32a reads the identification number of the IC tag 11 or the identification number of the purchaser B of the IC card 2, the read / write processing unit 32a activates the videophone device 34 to change the videophone device 34 to the pharmaceutical information. It has a function of connecting to a videophone device 54 installed in the reception device 5. As a result, since there is a responder C who receives questions about the drug 1 on the side of the drug information response device 5 and responds to it, the purchaser B and the responder C can communicate with each other via the videophone devices 34 and 54. It becomes. Note that the timing of the start of communication by the videophone devices 34 and 54 may be when the identification information of the medicine 1 is read out of the identification information of the purchaser B by the read / write processing unit 32a as described above, or It may be when both pieces of identification information are read. Here, in the present embodiment, the case where the videophone devices 34 and 54 are used as the communication means between the purchaser B and the responder C is exemplified, but the videophone is not necessarily used, and communication is performed by any communication device. May be performed.

  The read information transmitting unit 32b transmits the identification number of the IC tag 11 read from the IC tag 11 by the read / write processing unit 32a to the pharmaceutical information server 6. Then, as will be described later, the provided information acquisition unit 32c uses the drug information and drug risk information of the drug corresponding to the transmitted identification number of the IC tag 11 as drug information (product information) of the drug desired to be purchased. 6 to receive.

  Similarly to the above, the read information transmitting unit 32 b transmits the identification number of the IC card 2 read by the read / write processing unit 32 a from the IC card 2 to the purchaser information server 7. Then, as will be described later, the provision information acquisition unit 32c receives and acquires purchase history information representing the purchase history of the customer corresponding to the transmitted identification number of the IC card 2 from the purchaser information server 7. Further, the provided information acquisition unit 32c receives, as advertisement information, the related product information associated with the medicine identification number in the purchase history information and the related product information associated with the desired medicine from the purchaser information server 7. Receive and get.

  As described above, the read information transmitting unit 32b and the provided information acquiring unit 32c are product information acquiring means for acquiring drug information and drug risk information based on the identification number of the IC tag read by the read / write processing unit 32a. Function as. Similarly, the read information transmission unit 32b and the provided information acquisition unit 32c acquire purchase history information and related product information of the purchaser based on the identification number of the IC card 2 read by the read / write processing unit 32a. It functions as purchase history information acquisition means and advertisement information acquisition means, respectively.

  In addition, the information provision processing unit 32d (output processing means), as described above, purchaser B acquired by the purchase information acquisition unit 32c, information on the medicine 1 desired by the purchaser B, and purchase history of the medicine by the purchaser B. Output the information to be provided to buyer B. Specifically, the medicine information and the purchase history information are output on the display device 33 or printed from the output device 35. The display device 33 is, for example, a touch panel type display device, and the output device 35 is an output device such as a printer. Thereby, the purchaser B can also print the information of the medicine 1 and the purchase history information of the medicine displayed on the display device 33 from the output device 35 by inputting a print instruction from the touch panel of the display device 33. .

  Here, the information provision processing unit 32d changes the display state of the drug information and the purchase history information based on the information on the contraindicated drugs included in the drug information and the drug risk information, and outputs the information. For example, based on the drug risk information, the drugs 1 to be purchased are displayed in descending order of the risk. In addition, based on the contraindicated drug information, the drug corresponding to the combination contraindicated drug is displayed so that it can be distinguished from other drugs. Furthermore, the medicines to be purchased, the purchase history medicines, and the related products are displayed in this order. Although a display example is shown in FIG. 12, the details will be described later.

  In addition, the information provision processing unit 32d includes the “basic use end period” in the medicine information as described above, and the purchase history includes the same medicine as the medicine desired by the purchaser B. Provides advice on the use of medicines. For example, the information provision processing unit 32d first calculates an “assumed use end period” based on the “basic use end period” and the number of purchased medicines included in the purchase history. Then, the period from the purchase date to the present in the purchase history is compared with the “assumed use end period”. At this time, if a drug is to be purchased at an extremely short interval or an extremely long interval than the “expected end-of-use period”, information is displayed to alert the user to use it properly. At this time, information such as “usage / capacity” and “notes” included in the drug information may be displayed.

  The sales processing unit 32e has a function of transmitting information indicating that a medicine is purchased to the POS terminal 4 (accounting terminal) when the videophone device 34 is disconnected (purchase determination processing means). At this time, the identification information and the number information of the medicines displayed on the display device 33 are transmitted to the POS device 4. At the same time, the sales processing unit 32e transmits the identification information of the purchaser B and the identification information and the number information of the purchased medicine to the purchaser information server 7. Thereby, the purchaser information server 7 accumulates purchase history information for each purchaser B.

(POS device)
The POS device 4 is an accounting device installed in the store A, and includes a POS terminal 41 and a price information database 42 as shown in FIG. The price information database 42 stores the price information of each drug 1, and each price information includes, as shown in FIG. 11, a “pharmaceutical identification number consisting of letters or numbers”, “medicine name”, “ Price ”. In addition, as described above, the POS terminal 41 receives the identification information of each drug 1 determined by the purchaser B transmitted from the sales processing unit 32e and purchases the price of each drug 1 corresponding to the identification information. Extracted from the information database 42. Then, information on the number of purchased medicines 1 is also received from the sales processing unit 32e, and the total purchase price of the purchaser B is calculated.

(Pharmaceutical information response device)
The drug information reception device 5 (response device) is a terminal used by the response person C who is an expert on medicines such as a pharmacist. As shown in FIG. 2, the pharmaceutical information response device 5 includes an input device 51, a control device 52, a display device 53, and a videophone device 54. And the control apparatus 52 is provided with the provision information acquisition part 52a, the information display process part 52b, and the response provision process part 52c as shown in FIG. 4 by incorporating a predetermined program.

  The videophone device 54 (personal communication device) communicates with the videophone device 34 provided in the pharmaceutical information providing device 3 described above. That is, the purchaser B and the responder C can make a telephone call by videophone, and the responder C responds to a request or consultation from the purchaser B. In addition, it is desirable that the responder C is always on standby so as to be able to respond during the time when the medicine is sold in the store A.

  Then, as described above, the provided information acquisition unit 52a obtains the same information as the information transmitted from the drug information server 6 and the purchaser information server 7 to the drug information providing device 3, and the drug information server 6 and the purchase information. Received from the user information server 7 and acquired. Specifically, the provided information acquisition unit 52a acquires the drug information and drug risk information of the drug 1 that the purchaser B desires to purchase from the drug information server 6. Further, the provision information acquisition unit 52a acquires purchase history information of the purchaser B and related product information related to the medicine included in the purchase history and the medicine desired to be purchased from the purchaser information server 7.

  In addition, the information display processing unit 52b (the responder device side output processing unit), as described above, is information on the medicine 1 that the purchaser B acquired by the provision information acquisition unit 52a desires to purchase and the purchaser B The purchase history information of the medicine and the related product information are output to be provided to the purchaser B. Specifically, the drug information and purchase history information are displayed on the display device 53 in a touch panel format. At this time, the display state of the drug information and the like is the same as the display state in the drug information providing apparatus 3 described above. That is, based on the drug risk information, display is performed in descending order of the risk of the drug 1 desired to be purchased, or based on the information on the contraindicated drugs, display is performed so that the corresponding drugs can be distinguished from each other. In addition, the medicines to be purchased, the purchase history, and the related products are displayed in this order. Furthermore, when the purchaser B intends to purchase again the medicine included in the purchase history, the determination information as to whether or not the purchaser B is appropriately used is also displayed based on the interval. Although a display example is shown in FIG. 12, the details will be described later.

  The answer provision processing unit 52c accepts information such as an answer and advice for the purchaser B, which is input by the responder C from the input device 51 or the touch panel display device 53, and transmits the information to the drug information providing device 3. .

[Operation]
Next, the operation of the pharmaceutical information providing system will be described with reference to FIGS. 13 to 15 are flowcharts showing the operation of the drug information providing apparatus, and FIGS. 16 to 17 are sequence diagrams showing the operation of the entire system.

  First, purchaser B enters store A and selects to purchase one or more medicines 1. Then, the purchaser B puts the IC tag 11 attached to the selected one or a plurality of medicines 1 and the IC card 2 held by the purchaser B on the reader / writer 31 of the medicine information providing apparatus 3 respectively. Close or place. Then, the reader / writer 31 reads management information (identification information (tag ID) of the IC tag 11) of the IC card 11 from the IC tag 11 of one or a plurality of medicines 1 (step S1 in FIG. 13). , Step S101 in FIG. 16, product information reading step). Further, the reader / writer 31 reads the management information (identification information (card ID) of the IC card 2) of the IC card 2 from the IC card 2 held by the purchaser B (step S2 in FIG. 13, step S16 in FIG. 16). S101, user information reading step). Then, the reader / writer 31 outputs the read identification information of the IC tag 11 and identification information of the IC card 2 to the control device 32 (read / write processing unit 32a).

  Then, the control device 32 that has acquired the identification information of the IC tag 11 and the identification information of the IC card 2 activates the videophone device 34 (step S3 in FIG. 13), and the drug information response device 5 via the network N. A connection command is transmitted to the videophone device 54 of the device. Thereby, the videophone device 34 of the drug information providing device 3 and the videophone device 54 of the drug information response device 5 are connected via the network N (step S4 in FIG. 13 and steps S102 and S103 in FIG. 16). As a result, the purchaser B and the responder C can talk. For example, the purchaser B can ask the customer C questions and consultations regarding the medicine 1 desired to be purchased, and the customer C can answer this.

  Subsequently, the drug information providing device 3 counts the number of identification numbers of the same IC tag 11 from the management information read from the IC tag 11 attached to one or more drugs 1, and sells each drug. Determine the number. Then, the management information of one or a plurality of IC tags 11 and the sales quantity of each medicine are transmitted to the medicine information server 6 via the network N (step S5 in FIG. 13 and step S104 in FIG. 16). Further, the drug information providing apparatus 3 transmits the management information read from the IC card 2 held by the purchaser to the purchaser information server 7 via the network N (step S6 in FIG. 13, step in FIG. 16). S105).

  When receiving the management information of one or more IC tags 11, the drug information server 6 searches the drug information database 62 using the identification number of the IC tag 11 in the management information as a key. Then, the drug information server 6 extracts drug information associated with the identification number of the IC tag 11 from the drug information database 62. In other words, the drug information server 6 is the item of each drug that the purchaser B desires to purchase, “the drug identification number consisting of letters or numbers”, “medicine name”, “sales company name”, “package diagram”. ”,“ Efficacy, ingredients ”,“ Dosage and administration ”,“ Precautions ”,“ Concomitant drug identification number ”, and“ Concomitant drug name ”. Further, the drug information server 6 searches the drug risk information database 63 using the “medicine identification number” and “medicine name” extracted as described above as keys. Then, the drug information server 6 extracts drug risk information including the risk classification of each corresponding drug.

  The drug information server 6 that has extracted the drug information and drug risk information as described above transmits these pieces of information to the drug information providing apparatus 3 and the drug information response apparatus 5 (step S106 in FIG. 16). At this time, the drug information server 6 further stores the drug information of the drug 1 that the purchaser desires to purchase, that is, the “pharmaceutical drug identification information” and the “pharmaceutical name” that can identify at least the drug desired to purchase. 7 (step S107 in FIG. 16).

  When the purchaser information server 7 receives the management information of the IC card 2 of the purchaser, the purchaser information server 7 stores the information in the drug purchase history information database 72 using the identification number of the IC card 2 in the management information of the IC card 2 as a key. Search for. Then, the purchaser information server 7 purchases drug purchase history information associated with the identification number of the IC card 2 (eg, “purchased drug identification number”, “purchased drug name”, “purchase date” shown in FIG. 9). To extract. Thereafter, the purchaser information server 7 stores the extracted purchase history information (“purchased drug identification number”, “purchased drug name”, “purchase date”) of the drug information providing device 3 and the drug information response device 5. (Step S108 in FIG. 16).

  Furthermore, the purchaser information server 7 is based on the information of the medicine 1 that the purchaser B desires to purchase received from the medicine information server 6 and the purchase history information of the medicine of the purchaser B extracted as described above. The related product information database 73 is searched. Then, the purchaser information server 7 uses related product information (for example, as shown in FIG. 10) used to prompt the purchaser to purchase the related product information related to the drug desired to be purchased or the drug included in the purchase history. "Related product identification number", "Related product name"). Thereafter, the purchaser information server 7 transmits the related product information (“related product identification number”, “related product name”) to the drug information providing device 3 and the drug information response device 5 respectively (step of FIG. 16). S108).

  Subsequently, the drug information providing device 3 receives the drug information and drug risk information related to the drug desired to be transmitted transmitted from the drug information server 6 as described above (step S7 in FIG. 14, product information acquisition step). . Moreover, the pharmaceutical information provision apparatus 3 receives the purchase history information and related product information of the medicine by the purchaser B transmitted from the purchaser information server 7 as described above (steps S8 and S9 in FIG. 14, purchase history). Information acquisition process). Similarly to the drug information providing apparatus 3, the drug information response apparatus 5 receives drug information and drug risk information related to the drug desired to be purchased from the drug information server 6, and receives the drug information from the purchaser information server 7. Purchase history information and related product information.

  Thereafter, the drug information providing device 3 and the pharmacist information handling device 5 arrange the display forms of the received drug information and the like (steps S10 and S11 in FIG. 14) and display them on the display devices 33 and 53 (FIG. 14). Step S12).

  At this time, first, the drug information providing apparatus 3 summarizes the information of each drug 1 that the purchaser desires to purchase, the risk classification of each drug 1, and the number of sales of each drug 1 in one table format. . In addition, the display state is set so that each one medicine having a different product name is displayed in one line in the table. Similarly, the drug information providing apparatus 3 collects purchase history information of the purchaser's drugs in a table format. Also at this time, it is set so that each one medicine having a different product name is displayed in one line in the table. Furthermore, the pharmaceutical information providing apparatus 3 sets the related product information to be displayed on the display device 33 in a table format.

  Then, for example, as shown in FIG. 12, the drug information providing apparatus 3 displays information on the drug 1 desired to be purchased in the upper row, purchase history information of the purchaser B's drug in the middle row, and related product information in the lower row. Sort and set. That is, the information is rearranged so as to be displayed in the order of information on the medicine 1 desired to be purchased, purchase history information, and related product information. At this time, the medicine information providing apparatus 3 further rearranges the medicines 1 desired to be purchased by the purchaser B displayed in the upper row in descending order of risk using the risk classification of the medicine (step S10 in FIG. 14). ).

  The drug information providing apparatus 3 uses the identification number of the contraindicated drug and the name of the contraindicated drug included in the information of each drug 1 that the purchaser desires to purchase, and the drug in the purchase history information and the drug in the purchase history information. Check whether any contraindicated drugs are included. Specifically, a medicine having the same identification number as the identification number of a contraindicated drug included in the information of a certain medicine 1 to be purchased is included in the purchase history information of the other medicine 1 to be purchased and the purchaser's medicine. Whether or not it is included is checked and extracted (step S11 in FIG. 14). And it sets so that the medicine name of the combined contraindication medicine used as the extracted group may be displayed on the display device 33 with the same color font. However, the display of the combined contraindicated drugs used as a pair is not limited to display in the same color font. For example, the same mark may be added and displayed so as to identify the combined contraindicated medicines to be paired.

  Then, the drug information providing device 3 displays the drug information and the like on the display device 33 in the display state set as described above. (Step S12 in FIG. 14, Step S109 in FIG. 17, output processing step). Specifically, the drug information providing device 3 stores information on the drug 1 in order from the highest risk (the drug identification number, the drug name, the sales company) from the top in the descending order of risk. Name, package diagram, efficacy, ingredient, usage / dose, precautions, identification number of concomitant drugs, name of concomitant drugs, risk classification, number sold). At this time, the drug information providing apparatus 3 displays, as package diagrams, a diagram on which the drug name of the drug is described, and a diagram on which the drug component, efficacy, usage / dose, caution, and the like are described. Then, when the purchaser B touches the portion of the package diagram displayed on the display device 33 with a finger, the package diagram is enlarged and displayed on another window screen. For example, the side on which the name of the pharmaceutical product is written, and the side on which the ingredient, efficacy, usage / dose, caution, etc. of the pharmaceutical are written are enlarged and displayed. Further, the purchase history information (purchased drug identification number, purchased drug name, purchased number, date of purchase) of the purchaser is displayed in the table area of the middle part of the display device 13. At this time, if there is a purchase history of the same medicine as the medicine 1 that the purchaser B desires to purchase, the medicine in the purchase history is displayed at the top of the table. Furthermore, related product information is displayed in the table area of the lower part of the display device 13.

  Moreover, the said pharmaceutical information response apparatus 5 receives the same information as the pharmaceutical information provision apparatus 3 mentioned above, and displays pharmaceutical information etc. on the display apparatus 53 in the same display state (step S110 of FIG. 17). Specifically, the drug information response device 5 first displays the information of each drug 1 that the purchaser desires to purchase, the risk classification of each drug 1, and the number of sales of each drug 1 in one table format. To summarize. Similarly, the drug information response device 5 sets the purchase history information of the purchaser's drugs in a table format, and further sets the related product information to be displayed on the display device 33 in a table format. Then, for example, as shown in FIG. 12, the drug information response device 5 displays information on the drug 1 desired to be purchased in the upper row, purchase history information of the purchaser's drug in the middle row, and related product information in the lower row. Change and set. At this time, the medicine information handling apparatus 5 further rearranges the medicines 1 that the purchaser wishes to purchase displayed in the upper row in the descending order of risk using the risk classification of the medicines.

  The drug information response device 5 uses the identification number of the contraindicated drug and the name of the contraindicated drug included in the information of each drug 1 that the purchaser desires to purchase, and the drug in the purchase history information and the drug in the purchase history information. Check whether any contraindicated drugs are included. And it sets so that the medicine name of the contraindicated medicines used as a pair may be displayed on the display device in the same color font. Then, the drug information response device 5 displays the drug information and the like on the display device 53 in the display state set as described above. (Step S110 in FIG. 17).

  Thereafter, the purchaser B refers to the information about each medicine 1 that the purchaser B desires to purchase and the purchase history information of the purchaser's medicine displayed on the display device 33 of the medicine information providing apparatus 3. Information regarding medicines is received from the respondent C via the video phone 34. In addition, the purchaser B makes a consultation about medicines to the responder C as necessary (steps S111 and S112 in FIG. 17). The responder C refers to the videophone device 54 while referring to the information of each medicine 1 that the purchaser B desires to purchase and the purchase history information of the purchaser's medicine displayed on the display device 53 of the medicine information handling apparatus 5. The information regarding the medicine is provided to the purchaser B via In addition, the responder C makes a response in response to a consultation regarding a medicine from a purchaser (steps S111 and S112 in FIG. 17).

  At this time, the purchaser B wants to purchase the drug 1 that does not need to be purchased by looking at the displayed information of the drug 1 or operating the touch panel according to the answer or advice from the responder C. It can be deleted from the display of medicines.

  After that, when the response person C determines that the provision of drug information to the purchaser B and the consultation related to the drug have been completed, the provision of drug information to the purchaser and the consultation regarding the drug are completed from the input device 51 of the drug information response device 5. A signal (hereinafter referred to as an end signal) is input. Then, an end signal is input by pressing a preset key on the keyboard which is the input device 51. The end signal input to the drug information handling apparatus 5 is transmitted to the drug information providing apparatus 3 via the network N (step S113 in FIG. 17).

  Upon receipt of the end signal (step S13 in FIG. 15), the medicine information providing apparatus 3 displays on the display device 33 that the medicine information provision and the consultation on the medicine have been completed. Then, the drug information providing apparatus 3 determines that purchase of each drug 1 that the purchaser B desires to purchase is confirmed, and stores the identification number and purchase quantity of each drug 1 for which purchase is confirmed in the POS apparatus 4. Transmit (step S14 in FIG. 15, step 114 in FIG. 17). Further, the drug information providing device 3 converts the information about each drug 1 that has been confirmed to be sold into purchase history information (IC card 2 identification number, purchaser identification number, purchaser name, purchased drug identification number, The purchased medicine name and purchase date are transmitted to the purchaser information server 7 (step S15 in FIG. 15 and step S116 in FIG. 17).

  Thereafter, when the purchaser B receives the identification number of each medicine 1 that the purchaser B desires to purchase from the medicine information providing apparatus 3, the POS device 4 uses the identification number of each medicine 1 from the price information database 42. Extract 1 price. The POS device 4 adds the prices of the respective medicines 1 and displays the added price on the display unit of the POS device 4. Then, the purchaser B pays the sum of the price.

  Further, the purchaser information server 7 purchases the purchase history information of each medicine 1 purchased by the purchaser received from the medicine information providing apparatus 3 (the identification number of the IC card 2 consisting of letters or numbers, the purchaser's identification number, the purchase (Name, purchased letter identification number, purchased medicine name, purchased quantity, date of purchase) consisting of a person's name, English letters or numbers) is stored in the medicine purchase history information database 72.

  As described above, the drug information providing system in the present embodiment places the drug 1 to which the IC tag 11 is attached on the reader / writer 31, so that the purchaser B can purchase drug information about the drug desired to be purchased, It can be provided to purchaser B. Therefore, the purchaser B can quickly and accurately acquire information such as the use of the drug actually obtained in the store, contraindicated drug information, own purchase history information, related products, and the like. As a result, appropriate purchase can be performed, and convenience can be improved.

  In particular, the drug information providing apparatus 3 displays that the purchaser B can also recognize the risk information of the drug or can recognize the contraindicated drug, and further, the component, efficacy, The image data of the surface with usage / dose and cautions is displayed. Accordingly, the purchaser B can obtain more useful information about the medicine desired to be purchased.

  In addition, since the videophone is automatically started by placing the drug with the IC tag 11 on the reader / writer, the purchaser B consults with the customer C who has knowledge of the drug via the videophone. be able to. At this time, the same drug information as on the purchaser B side is also displayed on the display device of the responder who responds to the purchaser's consultation by videophone. Accordingly, the respondent C who has knowledge of medicines can appropriately respond to consultations and the like regarding medicines desired to be purchased from the purchaser while referring to the display device.

  As described above, if there is an item that the purchaser B wants to consult about the drug he / she wishes to purchase, by using a videophone at the store A and contacting a specialist who has knowledge of the drug, Deepen understanding and prevent problems caused by pharmaceuticals.

[Modification]
Here, the drug information providing apparatus 3 described above may have only a function of providing drug information. That is, the drug information providing device 3 does not have to include the above-described videophone device as shown in FIG. Specifically, the pharmaceutical information providing apparatus 3 according to the modification includes a reader / writer 31 and a display device 33, and the control device 32 includes a read / write processing unit 32a (product information reading means), and read information. A transmission unit 32b and a provision information acquisition unit 32c (product information acquisition unit) and an information provision processing unit 32d (output processing unit) are provided. Note that these configurations have substantially the same functions as those described above.

  Thereby, the drug information providing apparatus 3 reads the identification number of the IC tag attached to the drug desired to be purchased by the reader / writer 31 and acquires information on the drug desired to be purchased from the drug information server 6 based on the identification number. . Then, the acquired pharmaceutical information is output to the display device 33. Even in such a configuration, the purchaser can provide the purchaser with information on the drug desired by the purchaser quickly and appropriately in the store.

  The information providing system of the present invention can be used to provide information related to a product at a store that sells the product, and has industrial applicability.

It is a block diagram which shows the whole pharmaceutical information provision system structure. It is a block diagram which shows the whole pharmaceutical information provision system structure. It is a block diagram which shows the structure of a pharmaceutical information provision apparatus. It is a block diagram which shows the structure of a pharmaceutical information reception apparatus. It is a figure which shows the management information of an IC tag. It is a figure which shows the management information of an IC card. It is a figure which shows the item of a pharmaceutical information database. It is a figure which shows the item of a pharmaceutical risk information database. It is a figure which shows the item of a pharmaceutical purchase history information database. It is a figure which shows the item of a related merchandise information database. It is a figure which shows the item of a price information database. It is a figure which shows an example of the information displayed on a pharmaceutical information provision apparatus. It is a flowchart which shows operation | movement of a pharmaceutical information provision apparatus. It is a flowchart which shows operation | movement of a pharmaceutical information provision apparatus, and shows the continuation of FIG. It is a flowchart which shows operation | movement of a pharmaceutical information provision apparatus, and shows the continuation of FIG. It is a sequence diagram which shows operation | movement of a pharmaceutical information provision system. It is a sequence diagram which shows operation | movement of a pharmaceutical information provision system, and shows the continuation of FIG. It is a block diagram which shows the other structural example of a pharmaceutical information provision apparatus.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Pharmaceutical 11 IC tag 2 IC card 3 Pharmaceutical information provision apparatus 31 Reader / writer 32 Control apparatus 32a Read / write process part 32b Read information transmission part 32c Provision information acquisition part 32d Information provision process part 32e Sales process part 33 Display apparatus 34 Videophone apparatus 35 Output Device 4 POS Device 41 POS Terminal 42 Price Information Database 5 Drug Information Response Device 51 Input Device 52 Control Device 52a Provision Information Acquisition Unit 52b Information Display Processing Unit 52c Answer Provision Processing Unit 53 Display Device 54 Videophone Device 6 Drug Information Server 61 control device 62 drug information database 63 drug risk information database 7 purchaser information server 71 control device 72 drug purchase history information database 73 related product information database A store B purchaser C customer N network

Claims (22)

Commodity information reading means for reading commodity identification information for identifying the commodity from commodity information storage means attached to the commodity;
Product information acquisition means for acquiring product information, which is information describing the product corresponding to the product identification information read by the product information reading means, from a predetermined storage means;
Output processing means for outputting the product information acquired by the product information acquisition means from an output means;
An information providing apparatus comprising: User information reading means for reading user identification information for identifying the user from identification information storage means held by the user;
Purchase history information acquisition means for acquiring purchase history information representing a purchase history of a product by a user corresponding to the user identification information read by the user information reading means from a predetermined storage means, and
The output processing means outputs the purchase history information acquired by the purchase history information acquisition means from the output means.
The information providing apparatus according to claim 1. The output processing means changes and outputs a display state of the product information and / or the purchase history information based on the product information and / or the purchase history information.
The information providing apparatus according to claim 1, wherein the information providing apparatus is an information providing apparatus. The product information includes risk information indicating a degree of malfunction caused by using the product,
The output processing means changes and displays the display state of the product information and / or the purchase history information based on the risk information.
The information providing apparatus according to claim 1, 2, or 3. The product information includes combined contraindication product information representing a product set in advance to avoid using together,
The output processing means changes and displays the display state of the product information and / or the purchase history information based on the combined contraindication product information.
5. The information providing apparatus according to claim 1, 2, 3 or 4. The output processing means, based on the combined contraindication product information, displays so as to be able to identify a product that is set in advance to avoid using together,
The information providing apparatus according to claim 5. Comprising an advertisement information acquisition means for acquiring advertisement information from a predetermined storage device;
The output processing means outputs the advertisement information from the output means.
The information providing device according to claim 1, 2, 3, 4, 5, or 6. The output processing means outputs from the output means in the order of the product information, the purchase history information, and the advertisement information.
8. The information providing apparatus according to claim 3, 4, 5, 6 or 7. The purchase specification processing means for transmitting the product identification information read by the product information reading means to an accounting terminal connected to the information providing device,
9. The information providing apparatus according to claim 1, 2, 3, 4, 5, 6, 7 or 8. Equipped with a communication device that can communicate with the person who responds to inquiries about products,
10. The information providing apparatus according to claim 1, 2, 3, 4, 5, 6, 7, 8, or 9. The communication device starts communication when information is read by the product information reading unit or the identification information reading unit;
The information providing apparatus according to claim 10. The communication device is a videophone device.
12. The information providing apparatus according to claim 10 or 11, On the computer,
Commodity information reading means for reading commodity identification information for identifying the commodity from commodity information storage means attached to the commodity;
Product information acquisition means for acquiring product information, which is information describing the product corresponding to the product identification information read by the product information reading means, from a predetermined storage means;
Output processing means for outputting the product information acquired by the product information acquisition means from an output means;
A program to realize In the computer,
User information reading means for reading user identification information for identifying the user from identification information storage means held by the user;
Realizing purchase history information acquisition means for acquiring purchase history information representing a purchase history of a product by a user corresponding to the user identification information read by the user information reading means from a predetermined storage means; ,
The output processing means outputs the purchase history information acquired by the purchase history information acquisition means from the output means.
The program according to claim 13. Product information storage means attached to the product and storing product specifying information for specifying the product;
An information storage device that stores product information describing the product;
An information providing device for providing the product information to a user;
An information providing system comprising:
In response to a request from the information providing device, the information storage device includes product information transmitting means for transmitting the product information of the product corresponding to the product specifying information transmitted along with the request to the information providing device. As well as
The information providing device includes a product information reading unit that reads the product specifying information from the product information storing unit, and the product information of the product corresponding to the product specifying information read by the product information reading unit. Product information acquisition means for obtaining the product information transmitted from the information storage device in response to the request, and output processing means for outputting the product information obtained by the product information acquisition means from the output means And with,
An information providing apparatus characterized by that. Provided with identification information storage means stored by the user for storing user identification information for identifying the user;
The information storage device stores purchase history information representing a purchase history of a product by a user, and responds to the user identification information transmitted along with the request in response to a request from the information providing device. Comprising purchase history information transmitting means for transmitting the purchase history information by the user to the information providing device;
The information providing device includes identification information reading means for reading the user identification information from the identification information storage means, and the purchase history information of the user corresponding to the user identification information read by the identification information reading means. Purchasing history information acquisition means for requesting the information storage device and acquiring the purchase history information transmitted from the information storage device in response to the request,
The output processing means included in the information providing apparatus outputs the purchase history information acquired by the purchase history information acquisition means from an output means.
16. The information providing system according to claim 15, wherein: The output processing means included in the information providing device changes and outputs the display state of the product information and / or the purchase history information based on the product information and / or the purchase history information.
The information providing system according to claim 15 or 16, characterized in that The information providing device includes a communication device capable of communicating with an agent who responds to an inquiry about a product, and also includes an agent communication device used by the agent who communicates with the communication device via a network. Responder device,
The product information transmission means and / or the purchase history information transmission means included in the information storage device transmits the product information and / or the purchase history information to be transmitted to the information providing device to the responder device,
The responder device comprises a responder device side output processing means for outputting the product information and / or the purchase history information transmitted from the information storage device from the responder device side output means,
The information providing system according to claim 15, 16 or 17. The receiver device side output processing means of the receiver device changes and outputs the display state of the product information and / or the purchase history information based on the product information and / or the purchase history information.
The information providing system according to claim 18. A product information reading step of reading product specifying information for specifying the product from the product information storage means attached to the product;
A product information acquisition step of acquiring product information, which is information describing the product corresponding to the product identification information read in the product information reading step, from a predetermined storage unit;
An output processing step of outputting the product information acquired in the product information acquisition step from an output means;
An information providing method characterized by comprising: Before the output processing step,
A user information reading step of reading user identification information for identifying the user from the identification information storage means held by the user;
A purchase history information acquisition step for acquiring purchase history information representing a purchase history of a product by a user corresponding to the user identification information read in the user information reading step from a predetermined storage unit;
The output processing step outputs the purchase history information acquired in the purchase history information acquisition step from the output means.
21. The information providing method according to claim 20, wherein: The output processing step changes and outputs a display state of the product information and / or the purchase history information based on the product information and / or the purchase history information.
The information providing method according to claim 20 or 21, characterized in that:

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