JP2009100147A - Emergency communication confirming system, and confirmation method therefor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To correctly transmit report/information using electronic data at emergency or emergency drill, by checking by comparing the communication with the intention of a person transmitting, and to monitor and confirm that the communication has been transmitted correctly. <P>SOLUTION: This emergency communication confirming system and its confirmation method comprises: a communication creation means 1 for creating the communication by using electronic data; a role classification provision means 1 for providing predetermined role classification and conditions of the transmitter and a receiver of the communication corresponding to the role classification to the communication created by the communication creation means 1; a communication means 3 for transmitting/receiving the communication created by the communication creation means 1; a communication storage means 5 for storing the history of the communication transmitted/received by the communication means 3 as electronic information; and a monitoring/confirming means 3 for monitoring and confirming the transmission/reception situations of the communication, from the electronic information stored in the communication storage means 5. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an emergency report contact confirmation technology that uses electronic data in emergency or disaster prevention drills, and in particular, the report report is accurately transmitted according to the intention of the sender, and the report report is accurate. The present invention relates to an emergency call contact confirmation system capable of monitoring and confirming that the message has been transmitted to the device and a method for confirming the same.

  Conventionally, telephones and facsimiles have been used as communication communication means used in the event of a disaster. Even during disaster prevention drills, many notification communication means such as telephone and facsimile are used.

  However, recently, new communication means such as the Internet and mobile phones have emerged and spread, and these communication means have become part of the lifeline and have become indispensable for information infrastructure.

  In this way, despite the fact that the Internet and mobile phones have become indispensable means of communication for information infrastructure, they are still not used routinely. Despite being diverse, communication content is still standardized, accustomed to using conventional communication means, sticking to it, or being jealous of switching to new communication means It is considered as the main reason.

  As described above, in the development and diversification of information infrastructure, many inventions of information / communication means related to disaster prevention have been proposed.

  For example, an emergency disaster prevention information transmission method that ensures the reliability of transmission by combining multiple communication satellites, dedicated lines, weather satellites, teletext broadcasting, medium-wave radio, and the Internet has been proposed as a variety of communication means. (For example, Patent Document 1).

  Also, as an improvement of communication means such as telephone and facsimile, when transmitting a facsimile using the Internet, an Internet facsimile that confirms the presence or absence of a response by pinging and selects a partner that can be reliably transmitted and transmits the facsimile (For example, patent document 2) etc. are proposed.

  Furthermore, as for systems using e-mail, an emergency call method and a center device thereof (for example, patent documents) that install a dedicated server for emergency calls to the police, etc., and make an emergency call and confirmation using e-mail 3) etc. have been proposed.

  Furthermore, as a central function for emergency call notifications, there is no urgency instructor for emergency response events that need to be taken systematically, such as disasters, crime prevention, accidents, etc. There has been proposed a countermeasure instructor absence avoidance system (for example, Patent Document 4) and the like for reporting and avoiding the confusion that occurs to the upper instructor.

  On the other hand, for a system related to disaster prevention training, a server creates a training scenario, distributes this scenario via a network, performs training, collects and evaluates training behavior, and feeds back to new training ( For example, Patent Document 5) has been proposed.

  Many of the techniques proposed in the past simply use a new information infrastructure as a means of reporting information in the event of a disaster.

On the other hand, by handling electronic media information such as e-mail, disaster report communication that uses digital data stored on the server to monitor the report communication history and monitor the reception confirmation status using the mail reply function Methods have been proposed (for example, Patent Document 6 and Patent Document 7).
JP 2001-76267 A JP 2000-251174 A JP 2002-300318 A JP 2002-162893 A Japanese Patent Laid-Open No. 2003-187064 JP 2006-31470 A JP 2006-74198 A

  In the event of a disaster or emergency training such as disaster prevention drills, the content, quality, and speed of accuracy and clarity are required. However, even if the content of the report is appropriate, if the content is not correctly grasped by the report contact address, it cannot be said that the function as the report communication is fulfilled.

  However, the conventional method for confirming the emergency report contact has a redundant confirmation method such as confirming whether the report has been received correctly after the report, so that effective emergency report communication and monitoring / No confirmation method has been proposed.

  The present invention has been made in consideration of such circumstances, and in the event of an emergency such as a disaster or a transportation accident, or in the case of training assuming an emergency, communication between related parties will be made by the sender. It is an object of the present invention to provide an emergency notification communication confirmation system and a confirmation method thereof that can be accurately transmitted in accordance with the intention of the person and can monitor and confirm that the notification communication has been accurately transmitted.

  In order to solve the above-mentioned problem, the emergency report contact confirmation system according to the present invention creates a report contact using electronic data, and a report contact created by the report contact creating means. Role classification providing means for assigning a predetermined role classification and a status of a sender / receiver of a report communication corresponding to the role classification, a report contact means for transmitting / receiving a report contact created by the report contact creating means, and the report contact Report communication storage means for storing the history of report communication sent and received by the means as electronic information, and monitoring confirmation means for monitoring and confirming the status of transmission and reception of report communication from the electronic information stored in the report communication storage means It is characterized by that.

  In addition, in order to solve the above-described problem, the emergency report contact confirmation method according to the present invention includes a report contact creation step for creating a report contact using electronic data, and a report contact created in the report contact creation step. A role classification granting step for assigning a predetermined role classification and a status of a sender / receiver of the notification communication corresponding to the role classification, a notification communication step for performing transmission / reception of the notification communication created in the notification communication creation step, and A report communication storing step for storing the history of report communication sent and received in the report communication step as electronic information, and a status confirmation step for confirming and monitoring the report communication transmission / reception status from the electronic information stored in the report communication storing step; It is characterized by providing.

  In the emergency notification communication confirmation system and the confirmation method thereof according to the present invention, the notification communication using electronic data at the time of emergency or disaster prevention training is accurately transmitted according to the intention of the sender, and the notification communication is accurate. Can be monitored and confirmed.

  DESCRIPTION OF EMBODIMENTS Embodiments of an emergency notification contact confirmation system and confirmation method according to the present invention will be described with reference to the accompanying drawings.

[First Embodiment]
The emergency notification contact confirmation system and the confirmation method thereof according to the present invention include a notification communication between related parties and related organizations during an emergency such as a disaster or a transportation accident, or a training assuming an emergency. Applicable when checking and monitoring notifications. The related parties and related organizations include, for example, business operators, related ministries and municipalities, and their workers.

  FIG. 1 is a configuration diagram illustrating an example of an emergency report contact confirmation system according to the present embodiment.

  This emergency contact confirmation system includes a computer 1 provided for persons concerned and related organizations, and an electronic mail server 3 connected to the computer 1 via a telecommunication line 2. The e-mail server 3 and the telecommunication line 2 as the notification communication means may be existing ones, or may be constituted by a dedicated server and a line for disaster notification.

  The computer 1 has a function of creating a report communication and assigning a role classification to the report communication. Further, each computer 1 is provided with a database 4, and stores information related to input templates and grouped various role classifications used when creating a report communication.

  The e-mail server 3 is connected to each computer 1 by an electric communication line 2 and has a function of transmitting and receiving a notification communication performed between the computers. In addition, the e-mail server 3 is provided with a server database 5 that saves the contents and history of notifications and performs unified management.

  The notification communication is performed by electronic data such as an electronic mail via the electric communication line 2 through the electronic mail server 3, and a role classification is given to the notification communication by the computer 1. The reason for assigning a role classification to report communication is to facilitate monitoring and confirmation of the contents of report communication and delay information of report communication between related parties and related organizations that transmit and receive the report communication.

  The role classification assigned to notification communication may be arbitrarily set by the sender of notification communication, and it is not always possible to obtain a common recognition among related parties and related organizations that share information of notification communication Is assumed. In such a case, due to the difference in recognition of the content of the report communication between the sender and the receiver, for example, there is a possibility that a reply will not be made even for a report communication that originally requires a reply from the receiver.

  In order to avoid such a situation, it is effective to set a common role classification between the sender and the receiver for report communication. In addition, assigning a role classification to report communication facilitates monitoring and confirmation of the content of received report reports and information on delays in report reports among related parties and organizations involved in report reports. it can.

  FIG. 2 shows an example of a role classification given to a related organization and a person who is a sender / receiver of a report communication. In addition, this role classification is an example, Comprising: Not only this 6 classification but another classification can also be considered.

  The left side of the arrow in FIG. 2 represents the name of the state that has occurred due to the sender and the sender sending the notification communication, and the right side of the arrow represents the name of the state that has occurred due to the receiver and the receiver receiving the notification communication. ing. Moreover, on the arrow, the role classification given by performing report communication is shown.

  The “instruction”, which is the role classification assigned to one notification communication, will be described.

The role classification “instruction” is a role classification given to notification communication in which the sender A ₁ gives some instruction to the receiver B ₁ . When the “instruction” notification communication is performed, the sender A ₁ is responsible for executing the notification notification instruction. On the other hand, the recipient B ₁ is obliged to fulfill the instructions.

On the other hand, “report”, which is a role classification assigned to the notification communication of 2, is a role classification contrary to “instruction”, and after the recipient B ₁ of the notification communication of “instruction” executes the instruction, The “instruction” is given to the notification communication made to the sender A ₁ . The cancellation of the obligation that occurred to the recipient B ₁ due to the notification communication of “instruction” is made by the notification communication of “report” that fulfilled the instruction. Similarly, the responsibility of the sender A ₁ generated by the notification communication of “Instruction” is canceled by receiving the notification communication by the sender B ₁ of “Report”.

Here, the obligation generated in the recipient B ₁ by receiving the notification of the “instruction” is not canceled until the instruction is fulfilled. In order to eliminate this obligation is, to the sender A ₁ of "instruction", report contact of the "report" to the effect that the fulfillment of the instruction is essential. On the other hand, in order to eliminate the responsibility that has occurred to the sender A ₁ due to the notification of the “instruction”, no voluntary action is required, and a report from the receiver B ₁ is essential.

  Next, “application”, which is a role classification assigned to the third notification communication, will be described.

The role classification “application” is a role classification given to the notification communication for applying for permission because the sender A ₂ who is the applicant does not have the authority to execute any task. This is for the recipient B ₂ who is the authorized person. As a result of this “application” notification, the receiver B ₂ is authorized to give permission to the sender A ₂ . On the other hand, the sender A ₂ needs to wait for the permission of the receiver B ₂ who is an authorized person, and therefore a state of stop (temporary stop) occurs.

On the other hand, “permission”, which is a role classification given to the four notification communications, is a role classification contrary to “application”, and “application” based on the authority of sender B ₂ of “permission”. is granted to the reporting contact to be made to the sender a _2. The authority generated in the “application” recipient B ₂ is canceled by notifying the “application” sender A ₂ of “notification”. Similarly, stop that occurred to the sender A ₂ by the report contact of the "application" is solved by having received a report contact of "permission".

In addition, when the sender A ₂ contacts the receiver B ₂ who is the authorized person, the task that requires the authorized person's permission is stopped, but it is imposed separately. Parallel execution of tasks is possible.

  Next, the “question”, which is the role classification assigned to the notification report of 5, will be described.

The role classification “question” is a role classification given to notification communication performed when the sender A ₃ lacks knowledge necessary to perform some task and needs to supplement it. This is done for the recipient B ₃ who has a good knowledge. This notification of the “question” indicates that the sender A ₃ is in an ignorant state not having the necessary knowledge, and the receiver B ₃ is in a state having the knowledge. ing.

On the other hand, the “answer” which is the role classification assigned to the notification communication of 6 is a role classification contrary to “question”, and is a notification sent to the receiver A ₃ whose knowledge sender S ₃ is ignorant. Role classification given to contact. By sending the “answer” report by the sender B ₃ , the knowledge of the sender A ₃ of the “question” that is ignorant is satisfied, and the ignorance state is resolved.

In addition, the knowledge that the “question” sender A ₃ is trying to acquire is the case where the knowledge is indispensable for the execution of the task, and the knowledge that is not necessary for the execution of the task, but is useful if it is necessary. are categorized. In the former case, if the knowledge is not obtained, the questioner's task is stopped (paused).

  Such role classification and the state of the sender / receiver of the notification communication are given in advance by the computer 1 as role classification assigning means when the notification communication is created. Computer 1 performs grouping for each role classification according to the content of the report communication, and "instruction", "report", "application", "permission", "question", "answer", etc. corresponding to these groups Is assigned a role classification.

  FIG. 3 is a conceptual diagram in which notification communication is grouped according to the contents and associated with the corresponding role classification. The data in which the content of the report communication is associated with the role classification is stored in the database 4 provided in the computer 1. For example, when creating the report communication, the role classification corresponding to the content of the report communication is stored in the database. 4 is read out and can be referred to at any time.

  In the computer 1 as a report communication creation means, a report format input template is stored in the database 4 in advance, and it is only necessary to fill in only necessary items of the input template at the time of report communication in an emergency, and it is quick and accurate. You can contact the destination. In addition, in this input template, the role classification assigned to the notification communication according to the content of the notification communication and the state of the sender / receiver of the notification communication corresponding to the role classification are assigned in advance.

  For example, as shown in FIG. 4A, a list of input templates for report communication is stored in the database 4 so that the report name 10, the role classification 11 assigned in advance, and the importance 12 of the report can be output in a table format. Register. Further, when one notification name 10 is further grouped, it is output so that it can be selected from the pull-down menu 13 as shown in FIG. The grouping of the report names 10 is performed, for example, when the transmission destination is different even if the report format is the same.

  Further, as shown in FIG. 5, the role classification previously assigned to the report communication is selected from among the role classifications of the report communication stored in the database 4 in the pull-down menu 15 as shown in FIG. It can be arbitrarily changed. Along with the change of role classification, the status of the sender and receiver of notification communication is also changed in conjunction.

  Here, the report format input template is stored in the database 4 together with attribute information necessary for reporting. The attribute information is, for example, information such as a transmission destination of notification communication, necessity of setting an alternative, and a default setting value for a fixed time (warning time) until a delay warning is performed. By storing these attribute information in the database 4 together with the input template, it is possible to more strictly monitor the notification communication.

  FIG. 6 is a display example of the transmission destination of the notification communication. The main recipient (TO :) 20 of the notification communication by e-mail and the recipient (CC) as the reference to whom the same notification communication is transmitted for confirmation. :) 21 is displayed. It is possible to simplify the input operation by inputting the report contact address in advance in the input template when creating the report report.

  Further, not only the e-mail addresses of these recipients but also telephone or fax numbers, URLs, alternative transmission destinations (not shown), and the like are stored in the database 4 as detailed information 22. As a result, when an electronic mail cannot be normally transmitted / received due to a communication failure or the like, it is possible to make a notification by using other contact means such as a telephone or a fax.

  In addition, the attribute information can be given information regarding the presence or absence of the authority of the recipient of the notification communication. Thereby, for example, as in the detailed information 23 shown in FIG. 6B, when the transmission destination is referred to from the database 4, it is displayed whether or not there is an authority for transmission. For this reason, it is possible to avoid a situation in which a “permitted” notification is erroneously transmitted to a non-authorized person who is not authorized.

  Note that these attribute information stored in the database 4 together with the input template can be changed or referred to as appropriate at the time of creating the report communication.

  On the other hand, when creating the content of the report communication, by not using the input template stored in the database 4, if the role classification is not previously assigned to the report communication, it is necessary to assign the role classification to the report communication. .

  In such a case, for example, when creating a report communication using e-mail, the computer 1 as the role classification assigning unit reads the title attached to the report communication, and stores the contents of the report communication and the role classification stored in the database 4. It is possible to refer to data associated with and make a determination based on the data and assign a role classification.

  Specifically, the notification communication is classified as “instruction”, such as “instruction”, “convocation”, “confirmation”, “request”, etc., classified in the group A in FIG. Is included, the computer 1 automatically assigns a role classification of “instruction” to the notification communication.

  Similarly, for role classifications such as “report” and “application”, an appropriate role classification is determined because terms classified into groups (Group B to Group F) are stored in the database 4 in advance. Can be granted.

  On the other hand, if there are terms belonging to multiple role classifications in the title of the notification communication, for example, if it is something like “Report for XX Instruction” with a mixture of “Instruction” and “Report”, the “Instruction” group Cannot belong to the “report” group.

  In such a case, the computer 1 divides the report communication title into morphemes that are the smallest language units, and recognizes the part of speech, importance, and arrangement order for each morpheme. The computer 1 determines the role classification from the title given to the notification communication according to the preset determination condition, and performs the setting.

  The determination condition for determining the role classification is, for example, that the lower the morpheme placement order, the higher the priority of the morpheme used for the determination, or the one in which the importance level is set in advance for the word that is the keyword is registered in the database 4 There is something that weights importance.

  When the title attached to the report communication is “report for XX instruction”, the titles are classified for each morpheme as shown in FIG. As a result, this title is divided into morphemes of “XX”, “instruction”, “ni”, “against”, and “report”. For each of the divided morphemes, the computer 1 identifies part-of-speech, weights importance, and recognizes morpheme placement order.

  Based on the identified information and the preset determination condition, the computer 1 determines that “report” having a low placement order is a keyword of the title among “instructions” and “reports” having high importance. , “Report” role classification is given.

  It should be noted that even if the computer 1 automatically assigns the role classification of notification communication when the notification communication is created, it can be changed to an arbitrary role classification.

  Next, a method for monitoring and confirming the transmission / reception status of the notification communication using the role classification assigned to the notification communication when the notification communication is transmitted will be described.

  First, an example of the flow of report communication performed between the parties related to report communication and the related organizations will be described. FIG. 8 (a) is a report of “instruction” and “report” made between the instructor A and the performer B, and “application” and “permission” made between the performer B and the authority C. It is the figure which showed an example of communication conceptually. Also in the following embodiments, although not specifically described, it is assumed that the instructor A, the performer B, and the authority C are the same.

  When the instructor A sends the “instruction” notification 30 to the performer B, the instructor A is responsible for causing the performer B to execute the instruction. On the other hand, the performer B has an obligation to fulfill the instruction.

  Here, the executor B needs to execute the instructed task. However, since the executor B does not have the authority to execute the task, there is an authority C who grants permission to execute the task. Suppose you need to apply for permission. Along with this, the executor B makes a report communication 31 in which the role classification of “application” is given to the authorized person C.

  When the report application 31 of “application” by the executor B is performed, the authority C is authorized to give permission to the executor B. On the other hand, since it is necessary for the performer B to wait for the permission of the authorized person C, a state of stop (temporary stop) occurs.

  In the case of granting permission, the authorized person C performs the report communication 33 in which the role classification of “permitted” is given to the performer B who has performed the report communication 31 of “application”. Here, the authority generated in the authorized person C is canceled by performing the “permitted” notification communication 33 to the executor B, and the stop state occurring in the executor B receives the “permitted” reporting communication 33. It is solved by doing.

  The executor B can execute the task for the “instruction” notification communication 30 from the instructor A by obtaining the “permission” notification communication 33 from the authority C. In addition, by executing this task, the reporter 32 to which the role classification of “report” is assigned by the executor B is sent to the instructor A.

  The obligation that occurred to the executor B due to the notification communication 30 of “instruction” is canceled by the notification communication 32 that is “report” that fulfilled the instruction, and the responsibility that occurred to the instructor A is resolved by “ It is resolved by confirming the report communication 32 of “Report”.

  FIG. 8B is an example in which a history of report communication performed between the instructor A, the executor B, and the authority C described above and a state generated by each report report are output in a table format. The report communication history is shown on the vertical axis, the sender / receiver is shown on the horizontal axis, and the vertical axis shows the flow of time in the direction of the arrow.

  In addition, the dot-displayed column 34 is an active (valid) state in which the state generated by the report communication is continued, and the normally-displayed column 35 is an inactive (invalid) state in which the state has been eliminated. It shows that it is in a state. In this embodiment, the active state is displayed in dots. However, the active and inactive states may be displayed in an arbitrary color, or the active state may be blinked so that it can be visually grasped. .

  For example, when “Apply” notification is made in the notification communication history 2 in FIG. 8B, the “stop” state occurs for the performer B, and the “authority” state for the authority C Therefore, each state is displayed in an active state.

  On the other hand, when “permitted” notification is made in the notification communication history 3, the “stop” state of the executor B and the “authority” state of the authority C are canceled, so that each inactive Change to display.

  The report communication history, which is electronic information obtained by the report communication performed between the parties concerned and the related organizations performed in this manner, is stored in the server database 5 which is a report communication storage means. The report communication history includes, for example, information related to the report communication such as the sender / receiver of the report report, the content of the report report, and the report date / time.

  The report communication history stored in the server database 5 is used for monitoring and confirming the report communication transmission / reception status by related parties and related organizations, and is configured to be appropriately viewable so that the report communication history can be transmitted and received. It is configured as status monitoring and confirmation means. Note that the report communication history can be viewed by each computer 1 accessing the server database 5, but the history may be configured to be transmitted as electronic data to each computer 1 by e-mail.

  As a specific method for monitoring and confirming the status of sending and receiving notifications, there is a monitoring table that shows the role classification of notifications being made between senders and receivers and the status of each sender and receiver in a time-series table format. It is possible to output.

  FIG. 9A is an example of this monitoring table. In addition to the report communication history shown in the table format in FIG. 8B, this monitoring table shows those who are in an inactive state (latest in time) located at the most downstream of a series of report reports. It is extracted and displayed in the column 40 at the right end.

  Here, it can be said that the active state is a state of waiting for a report notification from another person who is necessary to be in an inactive state. Therefore, it can be said that the cause of the delay of the report communication is a person who is in an inactive state (latest in time) located on the most downstream side in the report history.

  For example, when “permitted” notification communication is performed in the notification communication history 3 in FIG. 9A, the inactive state person located on the most downstream side is the executor B, and the instructor A executes It is in a state of waiting for a report from Person B. Therefore, when the report communication from the executor B is not performed, the cause of the delay is the executor B and corresponds to the person who is in the inactive state located in the most downstream in the report communication history. Hereinafter, a state in which such a delay occurs is referred to as a critical state, and a person who has caused a delay in reporting is referred to as a critical state person.

  Further, as shown in FIG. 9B, it can be expressed using a monitoring table capable of intuitively grasping the transmission / reception status of the report communication. This monitoring table can not only display the active state person 41 in an arbitrary pattern, but can also display the critical state person 42 and the active person 43 who has the execution authority stopped in an arbitrary pattern. The transmission / reception status of the report communication can be displayed so that it can be easily grasped intuitively.

  Furthermore, as shown in FIG. 9C, it is possible to use a monitoring table in which only the critical state person 44 is extracted, so that it is easy to grasp the person who causes the delay in reporting.

  When monitoring and confirming the status of notification communication, the monitoring table showing the history of notification communication as shown in FIGS. 9 (a), (b) and (c) can be used alone or in combination. Also good. Further, when a monitoring table displaying minimum necessary information as shown in FIG. 9C is used to monitor and confirm the transmission / reception status of the notification communication, and when it is desired to confirm a more detailed status, FIG. The monitoring table on which information such as the state of the sender / receiver is displayed can be viewed.

  As described above, it is effective to perform the monitoring confirmation of the transmission / reception state of the notification communication by assigning the role of the notification communication and the state of the sender / receiver of the notification communication corresponding to the role classification to the notification communication in the following points.

  For example, as shown in FIG. 10, it is assumed that the instructor A makes an “instruction” notification communication 30 to the executor B, and the “report” notification communication 32 from the executor B is necessary. However, if this “report” report communication 32 is not transmitted to the instructor A, it is difficult to grasp the cause of the delay.

  However, by assigning a role classification to each report communication and making it possible to view the report report history in a table format, the role classification of the report communication performed after the report communication from the instructor A to the executor B is “ Since it is “application”, the reporter A can guess that the cause is that the executor B has not obtained permission from the authority C.

  In other words, if a role classification has been assigned to the notification communication in advance, and if there is a situation in which many people can check the history of notification communication including that role classification, the notification notification why the notification communication is delayed. It is possible to judge to some extent from the role classification without confirming the contents of.

  According to this emergency notification communication confirmation system and its confirmation method, a role classification common to the notification communication related parties and related organizations is assigned in advance to the notification communication, and the related parties and related organizations of the notification communication report notification By being configured to be able to monitor and confirm the status of transmission / reception of messages, it is possible to easily guess the cause without confirming the content of the report communication when the report communication is delayed.

  In addition, since the role classification to be assigned to notification communication can be assigned according to the content when creating the notification communication, it is possible to share the content and situation of the notification communication among the related parties. It is possible to monitor and confirm the report history according to the role classification of the report report.

  In addition, the role classification of notification communication may be arbitrarily set by the sender of the notification communication, but if it is automatically assigned when the notification communication is created, It is possible to share unified information among related organizations.

  Furthermore, by registering the report template input template and report contact information in advance in the database, it is sufficient to fill in only the necessary items in the input template in the event of an emergency when creating a report. You can make a report first.

[Second Embodiment]
In the second embodiment, a warning unit that functions when a critical state has elapsed for a certain period of time after receiving a notification message will be described.

  In the first embodiment, the notification communication is monitored and confirmed by using the monitoring table in which the report communication history is represented in a time-series table format. By measuring the elapsed time starting from a certain time after becoming active, the elapsed time is displayed on the monitoring table, and the delay state of the more specific report communication is grasped.

  The measurement and management of the elapsed time associated with the transmission / reception of the notification communication shall be performed by the e-mail server 3, and monitoring and confirmation of the elapsed time of the notification communication by the parties concerned and the related organizations as in the above monitoring table. It is configured so that it can be viewed as appropriate. Further, a computer and a server for monitoring and confirmation of report communication may be provided separately.

  On the other hand, the e-mail server 3 stores information related to a certain period of time from when the notification contact recipient becomes active until it is recognized as being in a delayed state. Warn the person and organization involved. The emergency notification contact confirmation system according to the present embodiment is provided with warning means for giving a warning when a delay occurs, so that the notification contact can be monitored without delay.

  FIG. 11A is a monitoring table that displays the elapsed time since the active state 50 after receiving the notification communication. In this case, not only the elapsed time but also the active status person 50, the critical status person 51, etc. are displayed in any color, so that the report history can be monitored more clearly.

  In addition, the elapsed time is displayed not only for the elapsed time after becoming active after receiving the report, but also for the elapsed time since the report report recipient actually confirmed the report. Good. Furthermore, as shown in FIG. 11B, by measuring the elapsed time from the critical state and displaying it, it is possible to more clearly grasp the individual delay status of the related parties and related organizations. it can.

  For example, when a warning is set to be warned after 5 minutes from the critical state, and the e-mail server 3 is delayed for a critical state who has been delayed after the set time of 5 minutes has elapsed. Can be considered. The warning is generated by sounding a warning sound, displaying a column in a critical state causing a delay in the monitoring table as shown in FIG. 11B in an arbitrary color, or blinking. Do.

  For example, FIG. 12 (a) is set when the authorizing person C is not in the “permitted” report contact for the “apply” report contact made by the executor B and the authorized person C becomes in a critical state. FIG. 4 conceptually shows a monitoring table in which a time of 5 minutes has elapsed and a warning has been issued.

  On the other hand, the executor B who sent the report notification of “application” to the authorized person C who is a critical state person who is delayed, and other related parties and relations who monitor and confirm the status of sending and receiving the report communication When the organization confirms the presence of the warning, it is possible to prompt the critical state person C who is delayed by providing a reminding means.

  For example, when a person who performs a reminder selects the column 55 which is a critical state of the monitoring table shown in FIG. 12A, a reminder screen as a reminder shown in FIG. 12B is displayed. In this reminder screen, for example, the contents of the already-reported notification are displayed, and further by clicking the reminder button 56 provided at the upper right of the screen, the reminder automatically generated in an arbitrary format prepared in advance is displayed. , It can be transmitted to the authorized person C who is a critical state person who is causing a delay.

  On the other hand, a reminder as shown in FIG. In this reminder, the content of the report communication is displayed, and by clicking the report confirmation button 57 provided in the upper right of the screen, a confirmation letter automatically generated in an arbitrary format prepared in advance has been prompted. Sent to related parties.

  Note that the critical state causing the delay of the authorized person C is canceled because the reminder is confirmed and the contents of the report from the executor B are fulfilled. Is the point of notification.

  If the authority C does not notify the “permitted” report to the executor B despite the transmission of the reminder and the critical state causing the delay is still not canceled, It can also be provided. For example, a reminder may be sent when a preset reminder time has elapsed.

  According to the emergency notification communication confirmation system and the confirmation method thereof, it is possible to clearly grasp the delay situation occurring in the notification communication by measuring the elapsed time since the notification communication was performed.

  Further, by providing the warning means, it is possible to quickly cope with the occurrence of a critical situation causing delay, and it is possible to accurately monitor and check the transmission / reception status of the notification communication.

[Third Embodiment]
In the third embodiment, a countermeasure to be taken when the notification contact recipient is absent will be described.

  In the second embodiment, for example, a warning is issued after a predetermined time has elapsed after receiving the report communication, thereby avoiding delay in the report communication. However, it is also conceivable that the receiver cannot confirm the notification communication, such as the absence of a critical state person who is causing a delay. In such a case, even if a reminder is transmitted, it is not possible to expect the progress of report communication, and it is a situation that must be avoided in an emergency such as a disaster.

  FIG. 13 is a diagram showing an example of a situation where the “permitted” notification communication 62 cannot be made for some reason, such as the absence of the authority C. In such a case, the executor B who has made the notification application 63 of “application” cannot obtain the permission of the authority C, and therefore cannot execute the task, and the time loss cannot be ignored particularly in an emergency. In such a case, an alternative person D is set, and when it is determined that permission cannot be obtained from the authorized person C, or in advance, an “apply” report communication 64 is transmitted to the alternative person D. desirable.

  The alternative recipient is set by, for example, the computer 1 provided for the party or organization that desires the alternative setting the alternative recipient for the electronic mail server 3 through the telecommunication line 2.

  FIG. 14 shows a screen for setting an alternative receiving destination for report communication. The alternative recipient is set by clicking the substitute button 60 by the sender of the report communication, and the report communication is automatically transmitted to the alternative receiver 61 stored in the database 4 in advance. Yes.

  In addition, the processing for the notification communication is not executed, and the email server 3 automatically transmits the notification notification to the alternative recipient when the critical state causing delay is continued for a set time. It may be configured.

  Furthermore, when it is known in advance that the notification notification cannot be confirmed because the user is absent, the receiver may be configured to be able to set the notification notification to be sent to the alternative destination.

  According to this emergency notification communication confirmation system and its confirmation method, when there is no recipient of the notification communication, it is possible to eliminate the cause of delay in advance by setting an alternative recipient, and delay the fixed time. In the case where the critical state that has occurred continues, it is possible to avoid a delay situation as soon as possible by configuring so that the notification communication can be transmitted to the alternative recipient.

[Fourth Embodiment]
In the fourth embodiment, a countermeasure to be taken when a report notification is transmitted to an incorrect transmission destination will be described.

  FIGS. 15A and 15B are examples of cases where a report communication is transmitted and received. FIG. 15A shows a case where a report application 31 of “application” is correctly transmitted to the authority C. FIG. (B) is the figure which showed the case where the report communication 33 of "permission" was transmitted accidentally with respect to the non-authoritative person D who does not have permission authority.

  As shown in FIG. 15B, when the “application” report is notified to the unauthorized person D who is not authorized by mistake, this non-authorized person D reports the “application” report from the executor B. Even if 31 is received, the authorization cannot be performed, and the “permitted” notification communication 33 to the executor B is not performed. Therefore, the critical state of the executor B is not cancelled, causing a delay in reporting.

  In order to avoid such a situation, as described in the first embodiment, a countermeasure may be considered in which the presence / absence of authority is stored in the database 4 as attribute information together with the input template used when creating the notification communication. However, if such countermeasures do not work and the report notification is mistakenly sent to the unauthorized person, a means shall be provided so that the unauthorized person can reply to the cancellation. Can be dealt with.

  Specifically, the database 4 of the computer 1 stores in advance whether or not there is authority when the “application” notification 31 is received, and when the “application” notification 31 is made to a non-authorized person. Is performed when the computer 1 automatically detects the presence or absence of this authority and notifies the sender of the report communication that there is an error. FIG. 15C is an example of a notification that is automatically returned from the receiver of the erroneous report communication to the sender of the report application 31 of “application”.

  In addition, when the notification application 31 of “application” is accidentally sent to the non-authorized person, the notification notification is delayed by notifying the non-authorized person that the computer 1 is not authorized by a warning or the like. May be avoided.

  In the present embodiment, the case has been described in which the “apply” notification 31 is sent to an unauthorized person, but the case where a notification with other role classifications is sent to the wrong destination. Similarly, the computer 1 can automatically determine an error based on information stored in the database 4 in advance, and send a reply indicating that the error has occurred.

  According to this emergency notification communication confirmation system and its confirmation method, even if an erroneous notification communication is made, it is possible to automatically determine whether the notification communication is correct or not, and to deal with this. It is possible to deal quickly and accurately with the time report.

[Fifth Embodiment]
In the fifth embodiment, a description will be given of a simulation unit that uses a report communication history stored and managed in the server database 5 for evaluation or simulation of disaster prevention training assuming an emergency.

  FIG. 16 is a report history table which is an example of an output form of a report contact history stored in the server database 5.

  In this report history table, the name of the report communication (report name 65), the role classification (role 66) assigned to the report communication, the presence / absence of an attached file (attached file 67), etc. are displayed as unique information of the report history. .

  On the other hand, on the right side of the report history table, the sender / receiver 68 for each report name and the transmission / reception time 69 of the report communication made between the sender / receiver 68 are displayed. In addition, at the transmission / reception time 69 of each notification communication, the sender of the notification communication, the main receiver of the notification communication (TO :), and the receiver (CC: ) Is displayed by a predetermined display method so that it can be discriminated.

  In this report history table, by clicking an arbitrary column such as the report name 65 or the attached file 67, the detailed information of the corresponding report contact and the contents of the attached file can be read from the server database 5 and referred to. It is configured as follows.

  In this way, the report communication history is collectively stored in the server database 5 and output as shown in the report history table of FIG. 16 as necessary, thereby verifying the time loss in the report communication history, It can be used for quantitative evaluation of simulation training for improvement and improvement of notification communication procedures.

  In addition, when this emergency report contact confirmation system and its confirmation method are used, emergency report contact training is performed, and the data obtained by this training can be stored in the server database 5 as a report contact history as electronic information. It is. Furthermore, if each training data is tagged and can be referred to, the necessary training data can be statistically processed using spreadsheet software, etc., and the report report training evaluation report can be automatically generated. It is effective in that it can be done.

  On the other hand, since the report communication history, which is training data obtained by the stored report communication training, is electronic data, the training situation can be simulated (reproduced) from this training data. Specifically, it is possible to read training data from the server database 5 and simulate the training situation in real time or by accelerating it.

  FIG. 17 is a time-series chart showing the results of simulating the training situation using the training data. In this way, by simulating the training situation with a time-series chart diagram or the like, it is possible to reproduce and verify the progress situation and delay situation of the report communication training in the same manner as the actual training.

  According to this emergency notification contact confirmation system and its confirmation method, it has been difficult in the past to store and manage the report contact history as electronic data in a server database so that it can be referred to as necessary. It is possible to quantitatively evaluate the report communication training and to simulate the training situation, and to improve the quality of the actual emergency response by improving the report communication system.

The block diagram which is an example of an emergency call communication confirmation system. The figure which shows an example of the role classification provided to the sender / receiver of report communication. The conceptual diagram with which the content of report communication is linked | related with the corresponding role classification. The figure which shows the list of the input template of report communication. The figure which shows the case where the role classification of report communication is changed in a pull-down menu. The figure which shows the example of a display of the transmission destination of report communication. The figure which divides | segments the title attached | subjected to report communication for every morpheme, and discriminate | determines a role classification. (A) is the conceptual diagram which shows the flow of report communication, (b) is the figure which shows the state which occurred with the history of report communication and each report communication in tabular form. The figure which shows the monitoring table | surface which output the log | history of report communication. The conceptual diagram which shows the case where report communication is overdue. (A) is a monitoring table showing the elapsed time since becoming an active state, (b) is a monitoring table showing the elapsed time since becoming a critical state. (A) is a conceptual diagram of a monitoring table in which a warning is issued, (b) is a diagram showing a transmitted reminder, and (c) is a diagram showing a transmitted reminder. The figure which sets up the alternative transmission destination of report communication and transmits / receives report communication. The figure which shows the screen which sets the alternative recipient of report communication. (A) is a diagram showing a case where the “apply” report is correctly transmitted to the authorized person C, (b) is a diagram showing a case where it is mistakenly sent to the non-authorized person D, and (c) is wrong. FIG. 5 is a diagram showing a notification automatically returned from a recipient of a report notification. The figure which shows an example of the output form of the log | history of the report communication preserve | saved at the server database. The time series chart figure of the result of having simulated the training situation using training data.

Explanation of symbols

1 Computer 2 Telecommunication line 3 E-mail server 4 Database 5 Server database

Claims (14)

In an emergency report contact confirmation system that uses electronic data to report reports in an emergency or disaster prevention drill,
A report communication creation means for creating a report report using electronic data;
Role classification granting means for giving a predetermined role classification and a state of a sender / receiver of the notification communication corresponding to the role classification to the report communication created by the report contact creation means;
A report contact means for sending and receiving the report contact created by the report contact creation means;
Report communication storage means for storing the history of report communication sent and received by the report communication means as electronic information;
An emergency report contact confirmation system, comprising: monitoring confirmation means for monitoring and confirming a report communication transmission / reception state from electronic information stored in the report contact storage means. 2. The emergency notification communication confirmation system according to claim 1, wherein the role classification assigning unit determines the role classification from the content of the created notification communication and assigns the determined role classification to the notification communication. . The role classification granting means determines the role classification from the title attached to the created notification communication,
3. The emergency notification communication confirmation system according to claim 2, wherein a title attached to the notification communication is divided into morphemes and determined from at least one of the importance of the morphemes and the arrangement order of the morphemes. The report contact created by the report contact creation means is an input template stored in a database, and is created by inputting the role classification of the report contact into an input template assigned in advance. The emergency notification communication confirmation system according to claim 1. The input template is stored in the database together with attribute information of the notification communication such as the importance of the notification communication, a transmission destination, an alternative transmission destination, a predetermined time from the notification notification to a delay warning. The emergency notification communication confirmation system according to claim 4, wherein: 6. The emergency notification contact confirmation system according to claim 5, wherein the notification contact attribute information stored in the database together with the input template can be arbitrarily changed. The monitoring confirmation means includes
Based on the report communication history, which is electronic information stored in the report communication storage means, at least outputs a monitoring table in which a state corresponding to the role classification assigned to the report communication is displayed in a time-series table format Output means;
The emergency notification contact confirmation system according to claim 1, further comprising browsing means for enabling browsing of the monitoring table output by the output means. The monitoring confirmation means measures an elapsed time starting from an arbitrary time after the notification communication is performed, and warns a delay when a predetermined process based on the notification communication is not performed after a predetermined time has elapsed. The emergency notification communication confirmation system according to claim 1, further comprising means. The warning performed by the warning means is at least one of displaying a column in a state where a delay is displayed in the monitoring table output by the output means by a predetermined display method and generating a warning sound. 9. The emergency notification contact confirmation system according to claim 8, wherein the emergency notification contact confirmation system is performed by one side. 9. The emergency notification communication confirmation system according to claim 8, further comprising a reminding unit that prompts a predetermined process for the notification communication with respect to the cause of the delay when the warning is issued by the warning unit. . The report communication means for sending and receiving the report communication is:
The emergency notification communication system according to claim 1, further comprising means for transmitting the notification notification to a preset alternative recipient when the notification notification cannot be received on the receiving side of the notification communication. . When the report communication is transmitted to an incorrect transmission destination, it further comprises means for determining that the report communication is an error and automatically transmitting a notification to a sender of the report communication. The emergency notification communication confirmation system according to claim 1. The electronic information stored in the notification communication storage means is
The emergency notification communication confirmation system according to claim 1, further comprising a simulation means that can be used for evaluation and simulation of disaster prevention training. In the emergency report contact confirmation method that uses electronic data to report reports in emergency or disaster prevention drills,
A report contact creation step for creating report report using electronic data;
Role classification granting step for assigning the state of the sender / receiver of the notification communication corresponding to the predetermined role classification and the role classification to the notification communication created in the notification communication creation step;
A report contact step for sending and receiving the report contact created in the report contact creation step;
A report contact storing step for storing the history of report communication sent and received in the report contact step as electronic information;
An emergency notification contact confirmation method, comprising: a status confirmation step of confirming and monitoring the transmission / reception status of the report communication from the electronic information stored in the notification contact storage step.

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