JPH11284765A - Work instruction, condition report and answer teletransmission system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow a receiving person to properly deal with received telephone and an electronic mail by sending a message informing a registered communicating destination of how urgent an arrived operation request is according to an answer urgency flag to a request at the time of the call-incoming of telephone or the electronic mail. SOLUTION: In the case when data call-incomes, a data conversion part 107 converts call-incoming contents to a form which can be retained in an operation instructing, answering and situation registering part 114 to retain. Then, in a case when the value of the answer urgency flag is on, a message is sent to a communicating destination at the time of urgency at a present time registered in a time managing part 119 to a request destination information 122 from within a schedule registering part 116 and call-incoming contents are sent to a content sending destination at the time of urgency registered in a content sending destination registering part 118. When the value of the flag 125 is off, the message is similarly sent to a communicating destination at a normal time at the present time registered in the part 119 to send the call incoming contents to the content sending destination at a normal time.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a device capable of transmitting and receiving telephone calls and e-mails (e-mails), in which a work request, a reply to the request, a work status report, and a work are completed within a time limit. The present invention relates to a device for automatically issuing a notification when it is unlikely to do so.

[0002]

2. Description of the Related Art As a conventional device, there are a device capable of checking a mail while going out and a device capable of automatically notifying of a mail arrival. Further, when a telephone or an e-mail containing a certain keyword is received, there is a type that can notify that the telephone or the e-mail has arrived.

[0003]

However, in the above-mentioned prior art, in the case of a work involving a plurality of persons, if the recipient neglected to dispose of the incoming telephone call or e-mail, the work instruction and the work itself were not performed. Is delayed. Also,
If there is a large number of telephone calls, e-mails, and status reports to be dealt with, there is a tendency to omit the status report and other tasks, resulting in delays such as work delays.

The present invention has been made to solve the above problems, and a first object of the present invention is to inspect an urgent flag for replying to a work request made by telephone or e-mail,
An object of the present invention is to provide a work instruction / status report / answer transmission device that can obtain a contact address corresponding to the state of the flag and notify the user of the urgency of the work request.

[0005] A second object is to obtain a content destination according to the status of the response urgent flag and transmit the work content. If there is information in the related information registration unit that matches the work id information (work identification information) of the requested work, the work instruction can be sent together with the information to the contents destination.
To provide a status report / reply transmission device.

A third object is to search for unanswered / uncompleted work in the work instruction / answer / situation registration unit, and to determine the time registered in the warning notification interval unit and the current time registered in the time management unit. If the result of the addition has reached the work deadline for the work content or the deadline for responding to the request, check the response urgent flag of the work request, obtain a contact address according to the state of the flag, and answer what work An object of the present invention is to provide a work instruction / status report / answer transmission device capable of notifying whether a deadline is due.

A fourth object is to search the work instruction / answer / situation registration unit and automatically return the work status of the work for which the work report condition has become true to the work requester.
To provide a status report / reply transmission device.

[0008]

To achieve the above object, an apparatus according to the first aspect of the present invention is an apparatus capable of transmitting and receiving telephone calls and e-mails, and a display for displaying various information. Unit, an information input unit for an operator to input information such as characters, a voice input unit, a voice output unit, an e-mail transmission / reception unit, a telephone transmission / reception unit, and information, voice, e-mail, telephone A data conversion unit for mutually converting data;
Work contact management department that manages the contact information and contact method that provides the minimum necessary information transmission in emergency and normal times, and sends information that gives details of the work instructed in emergency and normal times A content delivery management section that manages the content delivery destination and delivery method, a work contact registration section that registers contacts and contact methods for emergency and normal times, and a content delivery destination and delivery method for emergency and normal times. It has a content destination registration unit to register and an urgent response flag for registering the urgency of the request.

According to a second aspect of the present invention, there is provided an apparatus capable of transmitting and receiving telephone calls and e-mails, and a display section for displaying various kinds of information, and for an operator to input information such as characters. An information input unit, a voice input unit, a voice output unit, an e-mail transmission / reception unit, a telephone transmission / reception unit, a data conversion unit for mutually converting information, voice, e-mail, and telephone data; A work contact management unit that manages the contact information and communication method that transmits the minimum necessary information at normal times, and a content destination that sends information that can give details of the work instructed in emergency and normal times Contents to manage the delivery method and delivery method, Work contact registration section to register the contact information and contact method for each emergency and normal time, and contents to register the delivery destination and delivery method for the emergency and normal time Request to register the destination registration section and the work requester It has original information, request destination information for registering the request destination of the work, a response deadline for registering the response deadline for the request, and a response urgent flag for registering the urgency of the request.

According to a third aspect of the present invention, there is provided an apparatus capable of transmitting and receiving telephone calls and e-mails, and a display section for displaying various kinds of information, and for an operator to input information such as characters. An information input unit, a voice input unit, a voice output unit, an e-mail transmission / reception unit, a telephone transmission / reception unit, a data conversion unit for mutually converting information, voice, e-mail, and telephone data; A work contact management unit that manages the contact information and communication method that transmits the minimum necessary information at normal times, and a content destination that sends information that can give details of the work instructed in emergency and normal times Contents to manage the delivery method and delivery method, Work contact registration section to register the contact information and contact method for each emergency and normal time, and contents to register the delivery destination and delivery method for the emergency and normal time Emergency response to send registration section and register urgency of request It includes a flag, a related information registration unit for registering information related to the requested work, and request identification information for registering a number for distinguishing the work.

According to a fourth aspect of the present invention, there is provided an apparatus capable of transmitting and receiving a telephone call and an e-mail, and a display section for displaying various kinds of information and an operator for inputting information such as characters. An information input unit, a voice input unit, a voice output unit, an e-mail transmission / reception unit, a telephone transmission / reception unit, a data conversion unit for mutually converting information, voice, e-mail, and telephone data; Content sending management unit that manages the contents sending destination and the sending method that sends information that can tell the details of the work instructed at regular times, work instruction / answer / registration unit that registers the work itself, A work contact registration unit that registers contact information and a contact method for each normal time, a content delivery destination registration unit that registers emergency and normal content delivery destinations and delivery methods, and finds the current time when requested Time management unit with function and how long before the deadline Notification interval unit that determines whether to give a warning notification to the user, a response deadline for the request for registering a response deadline for the request, and a response completion flag for registering whether or not the response to the request has been completed. .

According to a fifth aspect of the present invention, there is provided an apparatus capable of transmitting and receiving telephone calls and e-mails, and a display section for displaying various kinds of information, and for an operator to input information such as characters. An information input unit, a voice input unit, a voice output unit, an e-mail transmission / reception unit, a telephone transmission / reception unit, a data conversion unit for mutually converting information, voice, e-mail, and telephone data; A work contact management unit that manages the contact information and communication method that transmits the minimum necessary information at normal times, and a content destination that sends information that can give details of the work instructed in emergency and normal times A destination management unit, a work instruction / response / registration unit that registers the work itself, a work contact registration unit that registers contact information and contact methods for emergency and normal times, When registering the delivery destination and delivery method at the time and normal content The sending registration unit, the requester information for registering the requester of the work, the requestee information for registering the requester of the work, the work deadline for the request for registering the work deadline for the request for the work, A response deadline for registering the response deadline, content for registering the work content, request identification information for registering a number for distinguishing the work, a response completion flag for registering whether or not the response to the request has been completed, When the conditions for performing the status report to the requester are registered, there is provided work status information for registering the current status of the work.

[0013]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a diagram showing a configuration of an apparatus according to an embodiment of the present invention.

The apparatus of this embodiment has a display unit 101 for displaying various information, an information input unit 102 for an operator to input information such as characters, and a voice input unit 103.
, An audio output unit 104, and an e-mail transmission / reception unit 105
, Telephone transmitting and receiving unit 106, information, voice, e-mail,
A data conversion unit 107 for performing mutual conversion of telephone data;
A work management unit 108 for managing work and a status check unit 1 for checking what state the work is in
09, a schedule management unit 111 for managing a worker's schedule, a work contact management unit 112 for managing contact information and a contact method for transmitting necessary minimum information in an emergency and a normal time, an emergency and a normal A content sending management unit 113 that manages a content sending destination and a sending method for sending information that allows the user to know the details of the work instructed hourly, a work instruction / answer / registration unit 114 that registers the work itself, and a schedule. A schedule registration unit 116 for registration, a work contact registration unit 117 for registering contact information and a contact method for each of emergency and normal times,
A content destination registration unit 118 for registering the content delivery destination and delivery method in emergency and normal times, a time management unit 119 having a function of obtaining the current time at the time of request, and a warning notification before how long before the deadline Warning notification interval unit 120 for determining whether to perform
Request source information 121 for registering a work request source, request destination information 122 for registering a work request destination, a work deadline 123 for a request content for registering a work deadline for a work request content,
Response deadline 124 for registering the response deadline for the request, request urgent response flag 125 for registering the urgency of the request, and work completion flag 126 for registering whether the work has been completed
, Contents 127 for registering the work contents, request id information 128 for registering a number for distinguishing the work, and a response completion flag 12 for registering whether or not the response to the request has been completed.
9 and 13 for registering conditions for reporting the work status to the client
0 and work status information 131 for registering the current status of the work.

Next, a specific operation of the apparatus will be described with reference to a flowchart shown in FIG. First, it is checked whether data has arrived at the telephone transmitting / receiving unit 105 and the e-mail transmitting / receiving unit 106 (step 201).
If no data has arrived, do nothing. If an incoming call has been received, the data conversion unit 107
It is converted into a format that can be stored in the work instruction / answer / situation registration unit 114 (step 202).

FIG. 3 shows an example of the electronic mail 301 before the conversion, and FIG. 4 is a diagram for explaining the inside of the contents 401 after the conversion. 4, the same components as those in FIG. 1 are denoted by the same reference numerals. Such converted contents 401
Is stored in the work instruction / answer / situation registration unit 114 (step 203).

Next, according to the value of the response urgent flag 125,
The process is separated (step 204). If the value of the response urgent flag 125 is ON, the schedule registration unit 116
A message is sent to the emergency contact at the current time registered by the time management unit 119 with respect to the request destination information 122 from the inside, and the received content is sent to the emergency content destination registered by the content destination registration unit 118 (Step 20
5). Conversely, if the value of the response urgent flag 125 is off, a message is sent from the schedule registration unit 116 to the normal time contact at the current time registered by the time management unit 119 for the request destination information 122, and the content destination The incoming call content is sent to the normal content sending destination registered by the registration unit 118 (step 206). And the request i
If there is information having the same request id as the d information 128 in the related information registration unit 115 (step 207), the related information is sent to the content destination similarly to steps 204 and 205 (step 208).

FIG. 5 is an explanatory diagram of the registration information 501 in the related information registration unit. The request id, the format of registration information such as voice text, and data such as a message are registered for each request id. .

FIG. 6 is an explanatory diagram of the registration information 601 in the schedule registration section 116, in which names and schedules of a plurality of persons are registered.

FIG. 7 is an explanatory view of the registration information 701 in the work contact registration section 117. The contact information such as the work place, the contact means, and the telephone number is divided into the emergency and the normal time for the name. Is registered.

FIG. 8 is an explanatory diagram of the registration information 801 in the contents destination registration section 118. The contact information such as a work place, a sending means, and a telephone number is divided into an emergency and a normal time for the name. Is registered.

Next, another operation will be described with reference to the flowchart shown in FIG.

First, it is checked whether both the response completion flag 129 to the request and the work completion flag 126 are on (step 901), and if both are on, the process ends without doing anything. If either of them is off, if the work deadline 123 of the work content is not completed before the time registered in the warning notification interval unit 120 has elapsed (step 902), the time management unit A message indicating that there is an impending work is sent to an emergency contact corresponding to the time registered by 119 (step 903).

FIG. 10 is a diagram for explaining the inside of the warning notification interval section 120. As shown in FIG. 10, a time is set so that a warning notification is issued "4 hours" before the work deadline.

FIG. 11 is a diagram for explaining the inside of the time management unit 119, in which the current time at the time of request is registered.

FIG. 12 is a diagram showing the response deadline.
FIG. 4 is a diagram for explaining the inside of a work instruction / answer / situation registration unit 114; request source information 121, request destination information 122, work deadline 123 of the request content, work completion flag 126, reply urgent flag 125, reply deadline 124, reply Completion flag 129
Is registered.

Therefore, according to the above configuration, when a telephone call or an e-mail arrives, the schedule registration unit 116 checks the schedule of the recipient regardless of where the recipient is, and sets the response urgent flag 125 It is possible to send a message to a contact in an appropriate method according to the request.

Also, when a telephone or e-mail arrives,
Regardless of where the recipient is, the schedule of the person can be examined by the schedule registration unit 116 and the content can be sent by an appropriate method according to the urgent flag 129 in response to the request.

Further, when a telephone or e-mail is received,
Regardless of where the recipient is, if the schedule of the person is investigated by the schedule registration unit 116 and the content is sent by an appropriate method according to the response urgent flag 129, if there is information related to the requested work, Related information registration unit 1
The related information registered at 15 can also be sent together.

Even if the work deadline 123 of the work content approaches the time registered in the warning notification interval unit 120, the work completion flag 126 is turned off, or the answer deadline 124
If the answer completion flag 129 is turned off even if it approaches the time registered in the warning notification interval unit 120, it is possible to send a message to the emergency contact.

Regardless of the state of the person in charge of the work, if the condition registered in the work condition report condition 130 becomes true, the condition is automatically registered in the work condition information 131. It is possible to send certain information to the work request source.

[0032]

As is apparent from the above description, according to the present invention, when a telephone call or an e-mail is received, the schedule registration unit investigates the schedule of the recipient regardless of where the recipient is. The message can be sent to the contact by an appropriate method according to the response urgent flag.

When a telephone or e-mail is received,
Regardless of where the recipient is, it is possible to investigate the schedule of the person at the schedule registration unit and send the content in an appropriate manner according to the response urgent flag.

Further, when a telephone or e-mail is received,
Regardless of where the recipient is, the schedule registration section will investigate the person's schedule and send the content in an appropriate manner according to the response urgent flag.If there is information related to the requested work, relevant information Related information registered by the registration unit can be sent together.

Further, even if the work deadline of the work content approaches the time registered in the warning notification interval, the work completion flag is turned off, or the response deadline reaches the time registered in the warning notification interval. If the answer completion flag is off, it is possible to send a message to an emergency contact.

Regardless of the state of the person in charge of the work, if the condition registered in the work status report condition becomes true, the information automatically registered in the work status information Can be sent to the work request source.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing one embodiment of an apparatus according to the present invention.

FIG. 2 is a flowchart showing an operation of the apparatus of the embodiment shown in FIG. 1;

FIG. 3 is a diagram illustrating received data of an electronic mail transmitting / receiving unit before conversion of the device of the embodiment of FIG. 1;

FIG. 4 is a diagram illustrating the inside of a work instruction / answer / situation registration unit of the apparatus of the embodiment of FIG. 1;

FIG. 5 is a diagram illustrating the inside of a related information registration unit of the device according to the embodiment of FIG. 1;

FIG. 6 is a diagram illustrating the inside of a schedule registration unit of the apparatus of the embodiment of FIG. 1;

FIG. 7 is a diagram illustrating the inside of a work contact registration unit of the apparatus of the embodiment of FIG. 1;

FIG. 8 is a diagram illustrating the inside of a content destination registering unit of the apparatus of the embodiment in FIG. 1;

FIG. 9 is a flowchart illustrating another operation of the apparatus of the embodiment of FIG. 1;

FIG. 10 is a diagram illustrating the inside of a warning notification interval unit of the device of the embodiment of FIG. 1;

11 is a diagram illustrating the inside of a time management unit of the device of the embodiment of FIG. 1;

FIG. 12 is a diagram illustrating the inside of a work instruction / answer / situation registration unit of the apparatus of the embodiment of FIG. 1;

[Explanation of symbols]

101: display unit, 102: information input unit, 103: voice input unit, 104: voice output unit, 105: e-mail transmission / reception unit, 106: telephone transmission / reception unit, 107: data conversion unit, 1
08: work management unit, 109: status check unit, 1
10: related information management unit, 111: schedule management unit,
112: work communication management unit, 113: content transmission management unit, 1
14: work instruction / answer / situation registration unit 115: related information registration unit 116: schedule registration unit 117: work contact registration unit 118: content destination registration unit 119: time management unit 120: warning notification Interval part, 121: request source information, 122: request destination information, 123: work deadline of request contents, 124: response deadline, 125: response urgent flag, 12
6 work management flag, 127 contents, 128 request id
Information, 129: Response completion flag, 130: Work status report condition, 131: Work status information.

Continued on the front page (51) Int.Cl. ⁶ Identification code FI H04L 12/58

Claims (5)

[Claims] 1. An apparatus capable of transmitting and receiving telephone and e-mail, a display unit for displaying various information, an information input unit for an operator to input information such as characters, and a voice input. Unit, voice output unit, e-mail transmission / reception unit, telephone transmission / reception unit, data conversion unit for mutually converting information, voice, e-mail, and telephone data. A work contact management unit that manages contacts and communication methods for information transmission, and a content sending unit that sends information so that details of work instructed in emergency and normal times can be sent. A management section, a work contact registration section for registering contact information and a contact method for each of emergency and normal times, a content destination registration section for registering a content delivery address and a delivery method for emergency and normal times, and It has an urgent flag to answer the request to register the urgency, When an e-mail is received, it is possible to understand what urgency of the work request has arrived at the appropriate contact registered in the work contact registration unit according to the urgent flag in response to the request. A work instruction / status report / answer transmission device that sends a message. 2. An apparatus capable of transmitting and receiving telephone and e-mail, a display unit for displaying various information, an information input unit for an operator to input information such as characters, and a voice input. Unit, voice output unit, e-mail transmission / reception unit, telephone transmission / reception unit, data conversion unit for mutually converting information, voice, e-mail, and telephone data. A work contact management unit that manages contacts and communication methods for information transmission, and a content sending unit that sends information so that details of work instructed in emergency and normal times can be sent. A management section, a work contact registration section for registering contact information and a contact method for each of emergency and normal times, a content destination registration section for registering a content delivery destination and a delivery method for emergency and normal times, Register request source information and request destination of work A request destination information, a response deadline for registering the response deadline for the request, and a response urgent flag for registering the urgency of the request are provided. A work instruction / status report / reply transmission device for sending a work request content to a destination registered in the content destination registration unit. 3. A device capable of transmitting and receiving telephone calls and e-mails, a display unit for displaying various information, an information input unit for an operator to input information such as characters, and a voice input. Unit, voice output unit, e-mail transmission / reception unit, telephone transmission / reception unit, data conversion unit for mutually converting information, voice, e-mail, and telephone data. A work contact management unit that manages contacts and communication methods for information transmission, and a content sending unit that sends information so that details of work instructed in emergency and normal times can be sent. The management department, the work contact registration section for registering the contact information and contact method for each emergency and normal times, the content transmission registration section for registering the emergency address and the normal content destination and the transmission method, and the urgent request Answer urgent flag to register the degree,
A related information registration unit for registering information related to the requested work,
It has request identification information to register a number for distinguishing work, and when a telephone or e-mail arrives, it responds to the request and responds to the urgent flag to the destination registered in the content destination register , Of the information registered in the related information registration unit,
A work instruction / status report / answer transmission device for transmitting information matching the request identification information. 4. An apparatus capable of transmitting and receiving telephone and e-mail, a display unit for displaying various information, an information input unit for an operator to input information such as characters, and a voice input. Unit, voice output unit, e-mail transmission / reception unit, telephone transmission / reception unit, data conversion unit that performs mutual conversion of information, voice, e-mail, and telephone data, and work specified in emergency and normal times Sending information to understand the details of the contents Sending management department to manage the destination and method of sending, work instruction / answer / registration section to register the work itself, and contact information for emergency and normal times A work contact registration unit for registering a method, a content delivery destination registration unit for registering a content delivery destination in emergency and normal times and a delivery method, and a time management unit having a function of obtaining a current time when requested, Determine how early in the deadline you want to be alerted Notification interval section, response deadline for registering the response deadline for the request, and response completion flag for the request for registering whether or not the response to the request has been completed. If the response completion flag for the request or the work completion flag of the work being performed is turned off and the time registered in the warning notification interval elapses, the deadline for answering the request or the work completion deadline will be reached. A work instruction / status report characterized by sending a message to the appropriate contact registered in the Emergency Work Contact Registration Department to indicate that there is work nearing the deadline.・ An answer transmission device. 5. An apparatus capable of transmitting and receiving telephone and e-mail, a display section for displaying various information, an information input section for an operator to input information such as characters, and a voice input. Unit, voice output unit, e-mail transmission / reception unit, telephone transmission / reception unit, data conversion unit for mutually converting information, voice, e-mail, and telephone data. A work contact management unit that manages contacts and communication methods for information transmission, and a content sending unit that sends information so that details of work instructed in emergency and normal times can be sent. Task management / registration department, work instructions / response / registration department to register the work itself, work contact registration department to register contact information and contact method for emergency and normal times, and emergency / normal time contents The content registration section for registering the destination and the delivery method Request source information for registering the source, request destination information for registering the request destination of the work, work deadline for the request content for registering the work deadline for the work request content, and response deadline for registering the response deadline for the request, The contents to register the work contents, the request identification information to register the number for distinguishing the work, the response completion flag to register whether the response to the request has been completed, and the conditions to report the work status to the client A work status report condition to be registered and work status information to register the current status of the work are provided, and the work status report condition of the work registered by the work instruction / answer / status registration unit is true. A work instruction / status report / reply transmission device characterized by automatically returning the work status to the requester when