JP2010198515A - Information collection system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information collection system allowing prompting of registration of information to a management target person present inside an area even if there is the area wherein crowding occurs. <P>SOLUTION: An automatic call/safety confirmation system 1 that is this information collection system has: a data management device 3 managing information of the management target person (e.g. information associated with safety or propriety of gathering of an employee to a predetermined gathering place); a controller 2 registering the information into the data management device 3; and a telephone confirmation device 4 performing connection to a telephone 9 of the management target person via a telephone line 7, prompting the management target person to the registration of the information, and performing the connection to the telephone 9 via a dedicated line 14 having a route different from the telephone line 7 when the crowding occurs in the telephone line 7 not to perform the connection to the telephone 9. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an information collection system that collects information on whether employees can join a company or information on the safety of employees and their families when an emergency disaster occurs, for example.

  There is known an information collection system that collects information on whether employees can attend a company or information on the safety of employees and their families when an emergency disaster occurs (see, for example, Patent Document 1). Such an information collection system (sometimes referred to as an automatic call system or a safety confirmation system) provides information to a management target person (such as the above-mentioned employees and their families) using telephone voice guidance and push-phone operation. Are configured to be entered and registered.

Japanese Patent Laying-Open No. 2005-251088

  However, there are cases where calls for confirming safety are concentrated from outside the service area in an area where an emergency disaster has occurred and its surrounding area, resulting in congestion. When such congestion occurs, calls to the area concerned are restricted, and even if an attempt is made to make a call that prompts registration to a management subject (stricken person) who must register information related to safety, the result is not connected. As a result, there is a problem that the registration rate of the information of the management target person is lowered and the situation cannot be accurately grasped.

  The present invention has been made in view of such problems, and provides an information collection system that can prompt a management target person in the area to register information even if there is an area where congestion has occurred. For the purpose.

  In order to solve the above-described problem, an information collection system according to the present invention (for example, the automatic call / safety confirmation system 1 in the embodiment) is configured to manage information on a person to be managed (for example, a predetermined collection of employees in the embodiment). Data management means (for example, the data management apparatus 3 in the embodiment) for managing whether or not the place can be gathered, and data registration means (for example, the control apparatus in the embodiment) for registering this information in the data management means 2), registration confirmation means (for example, the telephone confirmation device 4 in the embodiment) that connects to the telephone of the management subject via the telephone line and prompts the management subject to register information, and a route different from the telephone line When the telephone line is congested and cannot be connected to the telephone, the second line having the second line (for example, the dedicated line 14 in the embodiment) is passed through the second line. And has line switch means for connecting to a telephone (e.g., telephone confirmation device 4 in the embodiment) and, the.

  In such an information collecting system according to the present invention, when it is detected that the telephone line is congested, the congestion detecting means for switching to the second line by the line switching means (for example, the telephone confirmation device 4 in the embodiment). ).

  At this time, it is preferable that the congestion detection unit is configured to count a ratio of the number of busy times to the number of calls and detect the congestion when the ratio becomes a predetermined size or more.

  Alternatively, it is preferable that the congestion detection means is configured to detect congestion by detecting a voice message reproduced at the time of congestion.

  When the information collection system according to the present invention is configured as described above, even if there is an area where congestion has occurred, it is possible to prompt the management target person in the area to register information. You can improve and understand the situation accurately.

It is explanatory drawing which shows the basic composition of the automatic call and safety confirmation system which concerns on this invention. It is explanatory drawing which shows the flow of transmission / reception of the file between disaster prevention information systems. It is a flowchart which shows the flow of an acquisition process of earthquake information. It is explanatory drawing which shows the structure of a pattern information table. It is explanatory drawing which shows the structure of a condition management table. It is explanatory drawing which shows the flow of the confirmation process by an audio | voice. It is explanatory drawing which shows the flow of the confirmation process by an email. It is explanatory drawing which shows an example of a confirmation mail. It is explanatory drawing which shows an example of a reply mail. It is explanatory drawing which shows the structure of a safety confirmation table. It is explanatory drawing which shows the structure of an automatic call starting screen. It is explanatory drawing which shows the process at the time of congestion. It is explanatory drawing which shows the structure of station dispersion | distribution redundancy.

  Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings. First, the basic configuration of the automatic call / safety confirmation system according to the present invention will be described with reference to FIG. This automatic calling / safety confirmation system 1 is an automatic system for confirming whether or not to attend a predetermined meeting place (for example, a workplace) using telephone and e-mail in the event of an emergency such as an earthquake. It has a call function and a safety confirmation function for confirming the safety of employees and their families and collecting the results. In order to realize these functions, the automatic call / safety confirmation system 1 includes a control device 2 that controls the entire processing, a data management device 3 that manages information on employees and their families, and a telephone (voice). A telephone confirmation device 4 for automatically calling and confirming safety by using a mail, a mail confirmation device 5 for performing automatic calling and safety confirmation by e-mail, a Web server 6 for confirming response and safety by a Web function, and a station line control device 15 and a circuit switch 13.

  Here, the control device 2 determines whether or not an emergency disaster has occurred, for example, from earthquake information output from the disaster prevention information system 12, and activates an automatic call function and a safety confirmation function if the emergency disaster condition is met. Is configured to do. In addition, the telephone confirmation device 4 makes a call to the telephone 9 or the mobile phone 10 of the employee or their family via the telephone line 7 and sends an automatic call or safety confirmation message. In response to the operation (for example, the operation of a push button), a response of gathering (response) or safety is obtained. The telephone confirmation device 4 is connected to the telephone line 7 via the circuit switch 13, and the operation of the circuit switch 13 is controlled by the office line control device 15. Here, only one set of the telephone confirmation device 4 and the circuit switch 13 is shown in FIG. 1, but for making a call to make a call from the system side to the employee side for confirmation (calling), It is preferable to make a call from the employee side to the system side and send it to the incoming side for answering. In addition, the mail confirmation device 5 transmits an e-mail to the employee's or his / her family's mobile phone 10 or personal computer 11 via the Internet 8 and receives a reply to the e-mail to obtain a response of response or safety. At this time, the response of response or safety can be answered via a Web browser activated by the mobile phone 10 or the personal computer 11 by connecting to the Web server 6 via the Internet 8. Similarly, it is possible to call the telephone confirmation device 4 and input an answer. The Web server 6 also has a function for confirming the collected safety information. Now, detailed functions of the automatic call / safety confirmation system 1 having such a configuration will be described below.

(Automatic start function based on earthquake information)
First, the process which starts the automatic call function and the safety confirmation function in the control apparatus 2 using the earthquake information output from the disaster prevention information system 12 is demonstrated. As shown in FIG.2 and FIG.3, the control apparatus 2 acquires the file list of the earthquake file which the disaster prevention information system 12 produces | generates by a predetermined time interval (step S200). Then, it is compared with the cache (information on the previously acquired file list) stored in the control device 2 to check whether there is a difference between the cache and the acquired file list (step S210). If there is no difference (no change), the process returns to step S200. On the other hand, when an earthquake occurs and earthquake information (earthquake file) is generated in the disaster prevention information system 12 (step S100), a difference is generated between the file list stored in the cache. The generated earthquake file is acquired from the disaster prevention information system 12 (step S220). As a file acquisition method, for example, FTP (File Transfer Protocol) can be used.

  When acquiring the earthquake file from the disaster prevention information system 12, the control device 2 analyzes the contents of the file and confirms whether or not it matches the conditions for automatic activation (step S230). Specifically, as shown in FIG. 3, first, it is determined whether or not the data type included in the earthquake file is “normal” (step S231). Here, as the data type of the earthquake file, for example, “normal”, “training”, “normal cancellation”, “training cancellation”, “delivery experiment”, and the like are set. It shall be automatically started when “Normal”. Next, the seismic intensity included in the earthquake file is extracted, and the flow of processing is controlled according to this seismic intensity (step S232). In the present embodiment, the generated seismic intensity is divided into “seismic intensity of 6 or less”, “seismic intensity of 5 or more and less than 6”, and “seismic intensity of less than 5”. First, when the seismic intensity is “seismic intensity of 6 or less”, an occurrence area is extracted from the earthquake file, and it is determined whether or not the area is an automatic activation target area (step S233). Here, the target area may be, for example, a jurisdiction area managed by the automatic call / safety confirmation system 1 and an area adjacent to the jurisdiction area, or may be freely set by setting information in the control device 2. It may be possible to set to. Then, if the occurrence area is an automatic activation target area, the automatic calling function and the safety confirmation function are activated (step S240). Details of the automatic call function and the safety confirmation function will be described later. In addition, information on the occurrence of an earthquake (occurrence time, occurrence area, etc.) is worked for residents (employees and their families) in the area where the earthquake occurred and local stores (branches, sales offices, etc.) Forcibly distributed to the employees by e-mail, and is transmitted only to those who wish to other employees and their families (step S241). When the generated seismic intensity is “seismic intensity of 5 or more and less than 6”, the information is distributed by e-mail to employees who wish to distribute the information on the earthquake and their families (step S242). Note that step S242 is also executed when the earthquake occurrence area is not the target area in step S233. Furthermore, when the generated seismic intensity is “less than seismic intensity 5”, it is determined that it is not subject to automatic activation, and only the log is acquired (step S243).

  With the above processing, it is determined whether automatic calling and safety confirmation functions are automatically activated, and after these functions are automatically activated, the control device 2 stores the information related to the occurrence of the earthquake in the data management device 3 (step S250). As a result, employees who do not receive information from the automatic call and safety confirmation function described later spontaneously connect to the Web server 6 using the mobile phone 10 or the personal computer 11, and the like. By browsing the information stored in the data management device 3, information regarding the occurrence of an earthquake can be obtained. The earthquake file mentioned above includes a plurality of pieces of information published by a plurality of government offices. Therefore, the control device 2 is configured to determine whether or not the earthquakes are the same, and adopt only the first information when determining that the earthquakes are the same.

(Automatic call function)
Now, an automatic call function activated by the control device 2 will be described. As described above, the automatic calling function is automatically started by the control device 2 when an emergency disaster occurs and the emergency disaster satisfies the requirements for automatic startup. The automatic call / safety confirmation system 1 actively provides information on disasters to employees and urges registration of information on whether or not to attend a predetermined meeting place (response confirmation).

  In this automatic calling function, as shown in FIGS. 4 and 5, a pattern information table 30 and a status management table 31 for managing the status of response confirmation stored in the data management device 3 are used. The pattern information table 30 includes an employee number column 30a in which an employee number for identifying an employee is stored, a telephone number column 30b in which a telephone number for calling the employee is stored, and the employee. The mail address column 30c stores a mail address for transmitting mail and a pattern column 30d stores a plurality of calling patterns. Here, the pattern column 30d sets employees to be called in each pattern. In FIG. 4, “1” is an employee to be called and employees “0” are not targeted. It shows the case of being a member. In addition, as for this pattern, several patterns are set as predetermined patterns for the entire system, and the remaining patterns can be freely set, for example, for each region or store (branch or sales office). It can also be a pattern.

  The situation management table 31 includes an employee number column 31a for storing the employee number, a telephone number column 31b for storing a telephone number, a mail address column 31c for storing a mail address, and an automatic call. It is composed of a transmission status column 31d for storing the transmission status of (response confirmation) to the employee, an answer status column 31e for storing the response status from the employee, and an answer content column 31f for storing the response content. Is done. In addition, although it is possible to set information according to the above-mentioned calling pattern in the answer content column 31f, here, a case where it is configured to be able to register whether or not to attend, gathering place, gathering time, and free description information Show. The situation management table 31 may be generated in advance in the data management device 3 and stored therein in the event of an emergency disaster, etc., or the control device 2 may perform automatic call processing. It may be configured to be generated in the data management device 3 according to the calling pattern when activated.

  Note that the pattern information table 30 and the situation management table 31 shown in FIGS. 4 and 5 display all information side by side for explanation. For example, the information is divided into a plurality of tables. You may comprise so that it may couple | bond together. Further, the columns shown here are only those necessary for the explanation, and it is possible to provide columns for managing information necessary for other processing.

(Confirmation process by phone)
Now, with reference to FIG. 6, a description will be given of processing for confirming whether or not employees can gather (response confirmation) by telephone (voice). Here, a case where a call is made to the mobile phone 10 possessed by the employee will be described, but a normal telephone 9 may be used. As described above, when the earthquake file is written in the disaster prevention information system 12, the control device 2 confirms the activation condition, and determines that the condition is an automatic activation condition, from the pattern information table 30 of the data management device 3. A pattern corresponding to the emergency disaster situation is selected, and the telephone number of the employee registered in the pattern is read (step S300). Then, the control device 2 passes the read telephone number to the telephone confirmation device 4 and issues a connection instruction (step S310). The telephone confirmation device 4 performs a calling process based on the received telephone number (step S320). At this time, it is determined whether or not the connection has failed (when busy or when the connection destination does not answer the phone) (step S330). When the connection fails, the status management of the data management device 3 is performed. The result (“retry”) is stored in the transmission status column 31d of the table 31 (step S340), and the process returns to step S310 to retry (step S350). If the connection fails even after retrying a predetermined number of times, the result (“unsent”) is stored in the status management table 31 and the process proceeds to processing of the next telephone number. good.

  On the other hand, if it is determined in step S330 that the caller is connected, a voice confirmation process is performed (step S360). That is, the telephone confirmation device 4 reproduces the confirmation item by voice, and the employee who receives this call answers the confirmation item by operating the mobile phone 10 (for example, by a tone signal by operating the push button). Enter your answer). For example, the content set in the response content column 31f of the status management table 31 is confirmed by voice. And the control apparatus 2 memorize | stores the answered content in the reply content column 31f of the status management table 31 of the data management device 3 (step S370). Finally, the control device 2 determines whether or not all employees selected in the calling pattern have been confirmed by telephone, and returns to step S310 to process until confirmation of all employees is completed. (Step S380). Note that the function sharing of the control device 2 and the telephone confirmation device 4 shown in the above description is an example, and the function sharing may be changed between these devices 2 and 4.

(E-mail confirmation process)
Next, processing for confirming the response of an employee by e-mail will be described with reference to FIG. The automatic call / safety confirmation system 1 according to the present embodiment is configured to confirm whether or not it is possible to attend by sending an e-mail to the mobile phone 10 possessed by the employee. It is also possible to check the mail with the personal computer 11. As described above, when the control device 2 determines to activate the automatic call function, the control device 2 selects a pattern according to the emergency situation from the pattern information table 30 of the data management device 3 and sends the pattern to the mail confirmation device 5. Then, a mail transmission instruction is given (step S400). Then, the mail confirmation device 5 reads the employee's email address registered in the pattern from the pattern information table 30 of the data management device 3 (step S410). The mail confirmation device 5 generates a confirmation mail corresponding to the calling pattern (step S420), transmits this confirmation mail to the designated mail address (step S430), and passes the transmission result to the control device 2. The control device 2 stores this transmission result (“complete”) in the transmission status column 31d of the status management table 31 of the data management device 3 (step S440). In addition, when the mail confirmation apparatus 5 receives the transmission error notification mail with respect to the transmitted confirmation mail, you may comprise so that it may memorize | store in the status management table 31.

  FIG. 8 shows an example of the confirmation mail 40 transmitted from the mail confirmation device 5. The confirmation mail 40 is composed of a header 40a in which the mail address and title of the recipient (employee) are set, and texts 40b to 40e, and these contents are automatically given by the mail confirmation device 5. Here, the first body 40b is composed of a message corresponding to the calling pattern, the date and time of issuing, and the issuing department. The second text 40c is composed of information such as the earthquake occurrence area and seismic intensity. The third and fourth texts 40d and 40e are composed of confirmation items according to the calling pattern. In the third text 40d, options for the answers (A1 to A3) are inserted in advance for each of the confirmation items (Q1 to Q3 in the case of FIG. 8).

  When the confirmation mail arrives at the mobile terminal 10, the employee confirms the content by browsing it (step S450), creates a reply mail with reference to the confirmation mail, and sends a reply (step S460). FIG. 9 shows an example of the reply mail 50. As described above, since the options for each confirmation item are embedded in the third body 40d of the confirmation mail 40 in advance, by deleting unnecessary options in the first reply sentence 50a of the reply mail, Answer mail can be created with a simple operation. Note that the fourth body 40e of the confirmation mail 40 is a part in which an employee's free comment is written, and a comment can be written at the end of the second answer sentence 50b of the reply mail 50. Upon receipt of the reply mail 50, the mail confirmation server 5 analyzes the reply mail 50 and extracts the options entered in the answer field position (options left in the answer field position) (step S470). Then, the answer result is stored in the answer content column 31f of the status management table 31 of the data management device 3 (step S480). Note that the function sharing between the control device 2 and the mail confirmation device 5 shown in the above description is an example, and the function sharing between these devices 2 and 5 can be changed.

  Thus, by embedding options for reply in advance in the confirmation mail sent from the automatic call / safety confirmation system 1, the recipient (employee) creates a reply mail by referring to this mail. In addition, you can create an answer email simply by deleting unnecessary options, so that when you receive a confirmation email, you can immediately feel like creating an answer email, and the response rate from employees (Registration rate of response confirmation) can be improved.

(Input of answer using Web server)
In the above description, a case has been described in which a reply is made by referring to the confirmation mail received by the mobile phone 10, but the Internet access function of the mobile phone 10 is used. It is also possible to access the Web server 6 and input an answer. Similarly, even if an automatic call or e-mail has not been received, the employee himself / herself can access the Web server 6 and input whether or not to respond spontaneously when an emergency disaster occurs. In this case, the Web server 6 stores the input result in the response content column 31 f of the status management table 31 of the data management device 3.

(Safety confirmation function)
Next, the safety confirmation function activated by the control device 2 will be described. As described above, this safety confirmation function is automatically activated by the control device 2 when an emergency disaster occurs and the emergency disaster satisfies the requirements for automatic activation. The automatic call / safety confirmation system 1 actively provides information on disasters to employees or their families, and prompts registration of safety confirmation (information).

  In the safety confirmation function, as shown in FIG. 10, a safety confirmation table 60 stored in the data management device 3 is used. The safety confirmation table 60 includes an employee number column 60a in which an employee number for identifying an employee is stored, a type column 60b in which information for identifying the employee or his family is stored, and the employee Alternatively, a telephone number column 60c for storing a telephone number for calling a family member, a mail address column 60d for storing a mail address for transmitting a mail to the employee or family member, and an address of the employee are stored. Address column 60e, a transmission status column 60f that stores the transmission status of safety confirmation, an answer status column 60g that stores the response status from employees or their families, and a safety information column that stores response results 60h. FIG. 10 shows a case where the employee and his / her family are stored as one record. However, the column for storing the employee information and the column for storing the family information are different. It is also possible to configure a single record (in this case, the type column 60b is unnecessary). Moreover, in this Embodiment, it is comprised so that the information of up to four families can be registered about one employee. The structure of the safety confirmation table 60 also displays all the information side by side for the sake of explanation. For example, the information may be divided into a plurality of tables and combined. Further, the columns shown here are only those necessary for the explanation, and it is possible to provide columns for managing information necessary for other processing. For example, not only the address but also information such as the store where the employee belongs can be stored. Alternatively, when confirming safety, it is configured to store the status of the house, the safety status of the family, other freely written comments, etc., and to confirm these items in the safety confirmation processing and to input the answer It is also possible to do.

  The safety confirmation process is performed by using the telephone or electronic mail by the control device 2 with reference to the contents of the safety confirmation table 60 described above. The specific process is the same as the automatic call process described above. Since it is the same, detailed explanation is omitted. Employees and their families whose safety is to be confirmed should be prepared by creating a matrix of the areas where emergency disasters occurred, the areas where employees and their families live, and the work areas of employees, and defining the correspondence. Can be determined. This matrix is stored in the data management device 3, for example. Employees and their families in the confirmation target area can be extracted from the information in the address column 60e of the safety confirmation table 60, for example.

  As described above, by acquiring information related to earthquakes from the disaster prevention information system 12 and configuring the automatic calling function and the safety confirmation function to be automatically activated by the control device 2, quick information can be obtained when an emergency disaster occurs. Enable transmission. When such an emergency disaster occurs, the automatic calling / safety confirmation system 1 actively urges registered employees or their family members to register about the availability and safety of the registered employees or their families. Thus, it is possible to reliably and promptly collect information on confirmation of employee response and information on the safety of these employees and their families. In addition, as described above, by combining the automatic call function and the safety confirmation function in the same system, in the event of an emergency disaster, etc., whether or not the employee can respond, and whether these employees and their families Since safety can be collected at the same time, it is possible to obtain a quick response to work and the employee's peace of mind at the same time.

  It should be noted that by operating a reminder instruction from the terminal device of the control device 2, the status management table 31 and the safety confirmation table 60 of the data management device 3 are referred to an unregistered person who has automatically called and confirmed safety. , A reminder mail can be transmitted, thereby prompting the unregistered person to register and improving the registration rate. At this time, the dunning mail may be configured to be transmitted only to unregistered persons, may be configured to be transmitted again to all members, or may be configured to be selectable.

(General information communication function)
As shown in FIG. 4 described above, by making it possible to set a plurality of calling patterns in the pattern information table 30, the combination of employees to be called can be changed depending on the type of emergency disaster. In addition to the calling pattern, it is possible to set a calling pattern according to the needs of the user. In addition to company-wide call patterns, call patterns that cross departments, call patterns for each store (branch office or sales office), and call patterns that cross stores can be set. The degree can be improved.

  The automatic call / safety confirmation system 1 not only automatically activates the automatic call function and the safety confirmation function based on information from the disaster prevention information system 12 but also manually electronically from a terminal device connected to the Web server 6. It can also be used for information communication using e-mail. FIG. 11 shows an example of the automatic call activation screen 70 displayed on the terminal device connected to the control device 2. This automatic call activation screen 70 selects a call pattern selection area 71 for selecting a call pattern, an issuer message entry area 72 for entering a message from the issuer in free text, and a message pattern set in advance by the system. A preliminary message selection area 73 to be transmitted, a message file selection area 74 to be selected for transmitting an external file such as an audio file stored in the terminal device, and an operation instruction area 75 to select execution or cancellation of this automatic call. ,have. Note that the text input in the commander message entry area 73 or the message pattern selected in the preliminary message selection area 74 is embedded in, for example, the second body 40c of the confirmation mail 40 shown in FIG. , Sent to the employee registered in the selected call pattern.

  As described above, by using the function of the confirmation mail used for automatic calling and safety confirmation for the general information contact function, it is possible to easily and reliably transmit the information to the employee.

(Local office dispatch function)
As described above, the automatic call / safety confirmation system 1 according to the present embodiment is configured to perform response confirmation and safety confirmation by telephone (voice). However, in the event of an emergency disaster, especially in the case of a call that crosses the area (for example, a call between prefectures) to the area including the disaster occurrence site, the calls to the area are concentrated and congestion occurs. There is a problem that it becomes difficult to connect the phone. When such congestion occurs, it is not possible to make a telephone call for registration of safety confirmation to employees and their families who originally have to register safety information, and there is a risk that information collection will be delayed. is there. Therefore, when this automatic call / safety confirmation system 1 is activated and satisfies a predetermined condition, it recognizes the congestion area and separates from the telephone line (public line) to the local office in the area where the congestion occurs. It is configured to connect with a dedicated line, connect to the telephone line (public line) again from the line switch at the local office, and send to the target employee or their family.

  Specifically, as shown in FIG. 12, the telephone confirmation device 4 usually includes an employee's telephone 9 via a telephone line (public line) 7 from a line switch 13 to which the telephone confirmation device 4 is connected. Connect to. However, when the telephone verification device 4 determines that the other party to be called is in the congestion area, the telephone switch 13 once passes through the dedicated line 14 to the circuit switch 13 'in the congestion area. From there, it connects to the employee's telephone 9 'via a telephone line (public line) 7'. Here, in order to determine the congestion area, the administrator manually registers it in the telephone confirmation device 4 (or the data management apparatus 3) by looking at the communication status, and the telephone confirmation device 4 determines whether or not the congestion area is based on this registration information. It may be configured to determine whether or not the automatic call function or the safety confirmation function is used to measure the number of busy and connected times in each area when calling a confirmation call. It may be configured to cause the telephone confirmation device 4 to automatically determine that the area is congested when a predetermined rate or more occurs. Alternatively, the telephone confirmation device 4 may be configured to detect a message that flows during congestion and to determine that the area is congested.

  As described above, the congestion check and the safety check are surely performed by connecting to the telephone line (public line) 7b in the area via the dedicated line 14 in the congested area. Can do. In particular, the telephone confirmation device 4 automatically detects the busy rate or congestion message and changes the line route, thereby reducing work during an emergency disaster and improving the efficiency of information collection. Can do.

(Mail address maintenance function)
Next, a method for registering an e-mail address used for automatic calling and safety confirmation will be described. As described above, the automatic call / safety confirmation system 1 according to the present embodiment can register e-mail addresses of employees and the like. In particular, in the safety confirmation process, not only the employee but also the mail address of the family can be registered. Therefore, in some cases, incorrect contents are registered in such a mail address. As described above, if there is an error in the registered e-mail address, it becomes impossible to check the response or the safety. Therefore, in the automatic call / safety confirmation system 1, the e-mail address is registered with the registered e-mail address. Configured to send an e-mail for confirmation. The mail confirmation device 5 confirms the registered mail address with respect to the employee who registered the mail address when receiving the transmission error notification mail from the carrier in response to the transmitted confirmation email. Is configured to send an email prompting. Thereby, since the employee who registered the mail address corrects the mail address to a correct mail address, the reach of the electronic mail can be improved as a whole system. It should be noted that the email address of the employee who sends the confirmation prompting email can be retrieved from, for example, the safety confirmation table 60, or if the email address is composed of the employee number, It can be generated from the employee number of the employee. In addition to transmitting an e-mail for confirmation at the time of e-mail address registration, the above-described processing is performed for a transmission error notification e-mail for an e-mail transmitted in a normal automatic call or safety confirmation. It is also possible.

(Station distributed redundancy)
As described above, the automatic call / safety confirmation system 1 according to the present embodiment is a system for automatically calling employees and confirming the safety of these employees and their families during an emergency disaster. If the computer device on which is mounted is placed in one place, when the device is damaged due to an emergency disaster, these objects cannot be achieved. For this reason, the automatic call / safety confirmation system 1 is configured so that computer devices are distributed in at least two locations, and even if a failure occurs in any of the computer devices, the remaining computer devices continue processing. (This type of configuration is referred to as “station distributed redundancy”). The configuration of the automatic call / safety confirmation system 1 with station distributed redundancy will be described below.

  FIG. 13 shows a configuration when the automatic call / safety confirmation system 1 is distributed at two locations (hereinafter, one is called “A system 1a” and the other is called “B system 1b”). The control devices 2a and 2b, data management devices 3a and 3b, telephone confirmation devices 4a and 4b, mail confirmation devices 5a and 5b, and Web servers 6a and 6b, respectively, are configured as A system 1a and The B system 1 b is connected by a virtual private network (VPN) 16. The A system 1a is provided with a line switch 13a and connected to a telephone line (public line) 7. The B system 1b is provided with a line switch 13b and connected to a telephone line (public line) 7. In order to control the respective line switches 13a and 13b, station line control devices 15a and 15b are provided (as described above, the telephone check devices 4a and 4b and the line switches 13a and 13b are respectively called It is preferable to configure it separately for incoming and incoming calls).

  The station line controllers 15a and 15b that control the operation of the circuit switches 13a and 13b have a redundant configuration of a cooperative distributed system, and the station line controllers 15a and 15b of each system are arranged in each system in a normal state. When the line switch 13a, 13b is controlled and a failure occurs in any of the line control devices 15a, 15b, the normally operating station line control device (15a or 15b) controls all the line switches 13a, 13b. Configured to control. Note that the office line control devices 15a and 15b may have a redundant configuration of the ACT-STANDBY system. That is, normally, the A-line 1a office line control device 15a controls the A-system 1a and B-system 1b line switches 13a and 13b, and the B-system 1b office-line control device 15b enters a standby state. Further, when a failure occurs in the station line control device 15a, the station line control device 15b can be operated to control the line switches 13a and 13b. In addition, the mail confirmation devices 5a and 5b have a redundant configuration of the ACT-STANDBY system. Usually, the mail confirmation device 5a of the A system 1a transmits and receives confirmation mails and reply mails, and a failure occurs in the mail confirmation device 5a. Then, it is configured to switch to the mail confirmation device 5b of the B system 1b.

  On the other hand, the control devices 2a and 2b, the telephone confirmation devices 4a and 4b, and the data management devices 3a and 3b have a redundant configuration of a cooperative distributed system. Usually, the control device 2a, the telephone confirmation device 4a, and the data management device of the A system 1a 3a makes a confirmation call to half of the employees, and the control device 2b, the telephone confirmation device 4b and the data management device 3b of the B system 1b make a confirmation call to the other half of the employees. (For example, an employee with an odd employee number is assigned to the A system 1a, an employee with an even employee number is assigned to the B system 1b, etc.). When a failure occurs in any of the control devices 2a and 2b, the telephone confirmation devices 4a and 4b, and the data management devices 3a and 3b, the system that is operating normally among the A system 1a and the B system 1b is Switch to confirm phone calls to all employees. The Web servers 6a and 6b are assigned different URLs and are used according to the system failure state.

  For data managed by the data management devices 3a and 3b (the above-described tables 30, 31, 60, etc.), the data updated in each system and the copy of the data updated in the partner system are managed. It is managed by copying own system data to the partner system at regular intervals. As a result, even if a failure occurs in any of the systems, all processing is continued using a copy of the data managed by the normal data management devices 3a and 3b and the data of the partner system. can do. Further, the failure of each device is detected by the control devices 2a and 2b arranged together in the case of the telephone confirmation devices 4a and 4b, and in the case of the control devices 2a and 2b, the other control devices 2b, 2a, Alternatively, it is detected by the telephone confirmation devices 4a and 4b, the data management devices 3a and 3b, the mail confirmation devices 5a and 5b, and the Web servers 6a and 6b that are arranged together. Further, the data management devices 3a and 3b detect the failure of the partner data management devices 3b and 3a based on the change in the time stamp of the copy of the partner system data, or are arranged together. 2a and 2b detect the failure of the data management devices 3a and 3b.

  As described above, the control devices 2a and 2b, the telephone confirmation devices 4a and 4b, and the data management devices 3a and 3b have a redundant configuration of a cooperative distributed system, so that both systems 1a and 1b normally perform telephone confirmation processing. , And efficiently use the processing capacity of each device and the telephone line 7, and when a failure occurs in any of the systems, the normal system can take over the processing and continue the process. The reliability of the automatic call / safety confirmation system 1 can be improved. Similarly, by duplicating the station line control devices 15a and 15b and the mail confirmation devices 5a and 5b, it contributes to the improvement of the reliability of the automatic call / safety confirmation system 1.

  In the description of the present embodiment, the configurations of the control device 2, the data management device 3, the telephone confirmation device 4, the mail confirmation device 5, and the Web server 6 are merely examples, and these devices are represented as one computer device. It is also possible to implement a plurality of devices in a plurality of devices.

1 Automatic call / safety confirmation system (information collection system)
2 Control device (data registration means)
3 Data management device (data management means)
4 Telephone confirmation device (data registration means, line switching means, congestion detection means)
7 Telephone line 9 Telephone 14 Dedicated line (second line)

Claims (4)

A data management means for managing the information of the management target;
Data registration means for registering the information in the data management means;
A registration confirmation means for connecting to the telephone of the management target person via a telephone line and prompting the management target person to register the information;
A second line having a different path from the telephone line;
An information collecting system comprising: line switching means for connecting to the telephone via the second line when congestion occurs in the telephone line and the telephone cannot be connected.   2. The information collecting system according to claim 1, further comprising a congestion detecting unit that switches the second line through the second line when the telephone line is detected to be congested.   The information collection according to claim 2, wherein the congestion detection unit is configured to count a ratio of the number of busy times with respect to the number of calls and detect the congestion when the ratio exceeds a predetermined value. system.   3. The information collection system according to claim 2, wherein the congestion detection unit is configured to detect the congestion by detecting a voice message reproduced at the time of congestion.

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