JP2008234153A5 - - Google Patents

Claims (14)

Storage means for storing information about customers using the store;
Receiving means for receiving an e-mail addressed to an e-mail address set in a sales data processing device for processing sales data at the store from a customer terminal;
A search unit that retrieves information corresponding to the customer from the storage unit when an e-mail is received from the customer terminal by the receiving unit;
Editing means for editing the email by adding the information obtained by the search by the search means to the received email;
Transmitting means for transmitting the email edited by the editing means to the sales data processing device via a communication network;
A server device comprising: The storage means stores a member information file including member information of a customer who uses the store,
The search means searches the member information file for member information corresponding to a customer who uses the customer terminal that sent the email,
The server apparatus according to claim 1, wherein the editing unit edits the electronic mail by adding member information obtained by the search by the search unit to the electronic mail. The storage means stores a purchase use history file including a history of a customer purchasing or using a product sold at the store or a service provided at the store,
The search means searches the purchase usage history file for a history corresponding to a customer who uses the customer terminal that sent the email,
The server device according to claim 1, wherein the editing unit edits the electronic mail by adding a history obtained by the search by the search unit to the electronic mail. The storage means stores a transmission / reception history file including a transmission / reception history between an email address set in the customer terminal and an email address set in the sales data processing device,
The search means searches the transmission / reception history file for the transmission / reception history corresponding to the email address set in the customer terminal that sent the email and the email address set in the sales data processing device,
The server device according to claim 1, wherein the editing unit edits the electronic mail by adding a transmission / reception history obtained by the search by the searching unit to the received electronic mail. A sales data processing device connected to the server device according to any one of claims 1 to 4 via a communication network,
Mail receiving means for receiving an email edited by the editing means from the server device ;
Output means for outputting an email received by the mail receiving means;
A sales data processing apparatus.   The sales data processing apparatus according to claim 5, wherein the information about the customer includes member information of the customer who uses the store.   The sales data processing device according to claim 5, wherein the information related to the customer includes a history of purchase or use of the product sold at the store or the service provided at the store by the customer.   The sales data processing apparatus according to claim 5, wherein the information related to the customer includes a transmission / reception history between an e-mail address set in the customer terminal and an e-mail address set in the sales data processing apparatus. Inquiry means for inquiring of the server device whether or not there is an e-mail transmitted from the customer terminal every time sales data is processed or when receiving an e-mail is instructed by the input means,
As a result of the inquiry by the inquiry means, if there is an e-mail transmitted from the customer terminal, an informing means for notifying that the e-mail exists;
The sales data processing device according to any one of claims 5 to 8.   The sales data processing apparatus according to any one of claims 5 to 9, wherein the output means prints the content of the electronic mail received by the mail receiving means on a receipt for printing the sales data of the store. An electronic mail communication system comprising the server device according to any one of claims 1 to 4 and the sales data processing device connected to the server device via a communication network,
The sales data processing device includes:
Mail receiving means for receiving an email edited by the editing means from the server device;
Output means for outputting an email received by the mail receiving means;
An e-mail communication system comprising: The sales data processing device includes:
Inquiry means for inquiring of the server device whether or not there is an e-mail transmitted from the customer terminal every time sales data is processed or when receiving an e-mail is instructed by the input means,
As a result of the inquiry by the inquiry means, if there is an e-mail transmitted from the customer terminal, an informing means for notifying that the e-mail exists;
The electronic mail communication system according to claim 11, comprising:   The electronic mail communication system according to claim 11 or 12, wherein the output means prints the content of the electronic mail received by the mail receiving means on a receipt for printing sales data of a store. Computer
Means for receiving an e-mail addressed to an e-mail address transmitted from a customer terminal via a communication network and set in a sales data processing device for processing sales data in a store;
Means for retrieving information corresponding to the customer from the storage means for storing information relating to the customer using the store when receiving the e-mail by the receiving means;
Means for editing the email by adding the information obtained by the search to the received email;
Means for transmitting the edited e-mail to the sales data processing apparatus via the communication network by a transmission means;
Program to function as.