JP2008225748A - Customer calling and guidance improvement in customer stand-by circumstance display in over-the-counter reception system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve a counter service, and to successively execute a smooth information desk task. <P>SOLUTION: This over-the-counter reception system 1 is provided with: a reception terminal 2 for acquiring customer input information, and for issuing a reception number card; a reception management server 3 for managing the reception terminal 2; and a counter terminal 5 for displaying information necessary for transaction with a customer C. The reception management server 3 registers customer input information as a transaction log in a transaction log storage means 4, and displays the customer input information as customer stand-by circumstance list display 8 at a counter terminal 5, and the counter terminal 5 transmits the corresponding circumstances with the customer C to the reception management server 3 according to the calling operation of a correspondence person T, and the reception management server 3 which has received this reflects it on the customer stand-by circumstance list display 8. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a storefront reception system, and more particularly to a storefront reception system capable of improving a service by displaying a list of customer waiting situations.

Conventionally, as a storefront reception system installed in financial institutions, etc., the MS medium is read from the customer's passbook and card, the reception number is given and the reception number card is issued, and the store number, subject, account number, etc. There is one that picks up key information, displays a list of customer waiting information managed in chronological order on the screen of the window, and corresponds to the order of receipt numbers (for example, Patent Document 1).
And, at the corresponding window, the corresponding person accessed the customer detailed information such as CRM system (integrated customer management system) as necessary, and acquired the detailed information necessary for the transaction business and performed the window business. .
JP 2004-265200 A

  However, the storefront reception system disclosed in Patent Document 1 is mainly for efficient analysis by statistical processing, and attributes of each customer such as whether or not the customer is good and the responder that the customer desires to handle. It was not a storefront reception system that could provide an appropriate service according to the transaction format such as (teller) selection.

  In view of the above, an object of the present invention is to provide a storefront reception system capable of improving services by displaying a list of customer waiting statuses and performing a smooth counter service in order to solve the above-described problems.

  In order to solve the above-mentioned problem, the invention according to claim 1 is directed to a reception terminal that is operated by a customer who visits a store, obtains customer input information and issues a reception number card, and a reception management server that manages the reception terminal; A storefront reception system comprising a window terminal for displaying information necessary for transactions with the customer, which is operated by a counter responder, wherein the reception management server uses the customer input information as a transaction log. Registering in the transaction log storage means, displaying the registered customer input information as a customer waiting status list display on the window terminal, the window terminal, the response status of the customer by the call operation of the responder The reception management server that transmits to the reception management server and receives it is reflected in the customer waiting status list display.

According to the present invention, the reception management server registers the customer input information as a transaction log in a transaction log storage means, displays the customer input information as a customer waiting status list display on the window terminal, and handles the customer By reflecting the status on the customer waiting status list display, the responder can refer to the customer waiting status list display and check the list of customers waiting in the sales office.
For this reason, the responder can smoothly perform an appropriate service required by the customer, so that the service can be improved and a smooth counter service can be performed.

  The invention according to claim 2 is the storefront reception system according to claim 1, wherein the reception management server is connected to a CRM server that holds detailed customer detailed information, acquires the customer detailed information, It displays on the said customer waiting status list display, The said responder calls and responds to the customer selected arbitrarily from this customer waiting status list display, It is characterized by the above-mentioned.

According to the invention of claim 2, by connecting to the CRM server and displaying detailed customer information on the customer waiting status list display, the responder can confirm the customer attributes, the customer desired transaction information, etc. Without being limited to the order of reception, it is possible to select a customer that is suitable for the customer.
For this reason, the fine service which a customer needs for every customer is attained. In addition, since the responder selects customers by referring to the customer detailed information rather than simply responding to the customers in the order of reception in time series, the window service can be smoothly performed, and the work efficiency is improved.

  The invention according to claim 3 is the storefront reception system according to claim 1 or 2, wherein the window terminal is configured to terminate the correspondence with the customer by the correspondence termination operation of the correspondent. To be reflected in the customer waiting status list display, the customer waiting status list display is intended for customers waiting for a call from the window and customers who are responding at the window, It is characterized by.

  According to the third aspect of the invention, the correspondence person waits for a call from the window by notifying the reception management server of the end of the correspondence with the customer and reflecting the correspondence end information on the customer waiting status list display. You can select the customer you correspond to from the "Waiting customer" display. In addition, it is possible to know a customer who has already been selected by another responder from the display of “customer currently responding” being handled at the window. For this reason, for example, it is possible to know the information of other responders, such as the fact that a customer who has been closely related to him who has been selected is selected by another responder.

  The invention according to claim 4 is the storefront reception system according to any one of claims 1 to 3, wherein the customer input information includes a nomination for designating a correspondent that the customer desires to respond to Input information is included, and the customer waiting situation list display includes the nomination input information, and the responder can check the nomination input information and select the customer. .

According to the invention of claim 4, the responder can know the customer who has designated himself by confirming the designation input information, so that necessary preparations can be made in advance and the customer can be handled smoothly. can do.
It is also possible to confirm that the customer who has been appointed is selected by another responder. For this reason, since appropriate follow-up can be performed for the customer later, it is possible to provide meticulous and meticulous service to the customer.

  The invention according to claim 5 is the storefront reception system according to claim 2, wherein the CRM server stores preset importance ranks of customers, and the customer waiting status list display includes the The importance rank is highlighted to urge the responder to call out.

  According to the invention according to claim 5, by displaying the importance rank, it is possible to provide an appropriate service according to the importance of the customer. Can also be implemented.

  The invention according to claim 6 is the storefront reception system according to claim 2, wherein the CRM server includes a store CRM server holding customer information in which an account is opened in the store visited by the customer; And a basic CRM server that holds customer information of all branches.

  According to the invention of claim 6, the CRM server can classify into the branch store CRM server and the core CRM server and hold the customer detailed information, so that the reception management server can smoothly acquire the customer detailed information. .

  The invention according to claim 7 is the storefront reception system according to any one of claims 1 to 6, wherein the reception management server is configured to display the customer waiting situation list display in which the responder is his / her own. You can identify and confirm the customers you are dealing with, the customers that other responders are dealing with, and the customers who have designated you with color-coded display, so that you can see the corresponding responders for each customer. It is displayed.

  According to the invention according to claim 7, in the customer waiting situation list display, it is displayed so that the customer corresponding to each responder can be confirmed, and the close contact between the responders is made close to provide detailed service. It can be performed efficiently.

  The invention according to claim 8 is the storefront reception system according to any one of claims 1 to 7, wherein the transaction log manages the day of the transaction for each ticket issued on the reception number card. It is characterized by comprising a log and a transaction total log for managing the reception status of the customer for one day, which is totaled from the transaction day log, as one file.

According to the invention according to claim 8, the customer status from “issue of receipt number card” to “end of correspondence” of the visiting customer can be managed by the transaction day log, and “customer waiting status list display” is displayed. Can be used as data.
Further, by storing, for example, 30 days in a file based on the transaction total log, it becomes easy to grasp the history of a series of transactions, and it is possible to provide detailed services to customers.

  According to the storefront reception system according to the present invention, it is possible to improve services by displaying a list of customer waiting situations and to perform a smooth counter service.

Next, embodiments of the present invention will be described in detail with reference to the drawings as appropriate.
In the drawings to be referred to, FIG. 1 is a block diagram showing an overall configuration of a storefront reception system according to an embodiment of the present invention, and FIG. 2 is a flowchart showing a customer-facing flow in the storefront reception system according to an embodiment of the present invention. FIG. 3 is a flowchart showing the flow of the transaction, and FIG. 4 is an explanatory diagram for explaining the flow of the customer operation screen on the reception terminal.

As shown in FIG. 1, a store reception system 1 according to an embodiment of the present invention includes a reception terminal 2 operated by a customer C who visits a store in a financial institution, and a reception management server that manages the reception terminal 2. 3, a transaction log file 4 which is a transaction log storage means stored in the reception management server 3, and a contact person (teller) T of the window corresponding to the customer C performs information necessary for transactions with the customer C. A window terminal 5 for displaying, and a branch store CRM server 61 that holds customer information of an account opened in the branch store. These terminals and servers are connected via a LAN (local area network) 9.
Further, the storefront reception system 1 includes a basic CRM server 62 that holds customer information of all branches at the headquarters of a financial institution. The basic CRM server 62 and the branch office LAN 9 are connected via a communication line 91.

  The reception terminal 2 is installed in the lobby of the sales office, and the customer C who visits the store acquires customer input information by inserting a passbook / card or entering a teller T who wants to visit or respond to the store. Issue a receipt number card. The customer input information acquired at the reception terminal 2 is managed by the reception management server 3 connected via the LAN 9.

  Here, the customer input information refers to customer information that is input by the customer C operating the reception terminal 2, and the account number, store number, and subject of the customer C recorded in the passbook, the magnetic stripe of the card, and the like. In addition to information and other read data, customer information such as the purpose of visiting the store directly input by the customer C is included.

  The reception management server 3 stores and manages the customer input information acquired from the reception terminal 2 as a “transaction log” in the transaction log file 4. The “transaction log” includes “transaction day log” and “transaction cumulative log”.

The transaction day log is created and managed as a transaction log file 4 for each ticket issued for the receipt number card. Therefore, if there are 558 tickets issued for the receipt number card, 558 files are also created on the transaction day log.
The transaction day log is used when managing the customer status of the customer C who visits the store from “ticketing the receipt number card” to “end of response” and creating the “customer waiting status list screen”. In other words, the transaction day log changes the contents of the created transaction day log according to the customer response status (calling, response end, etc.) and the acquisition result of customer information, to the contents of the created customer waiting status list Reflected.

  The transaction day log is deleted at the start of the first business day, and the management state of the transaction day log is initialized. As a result, at the start of business on the 1st, the operation is started with no log on the day of transaction.

  On the other hand, the transaction total log is created as a file for the reception status of customers visiting the store for one day and managed for a long time. Then, for example, the transaction cumulative log is created from the transaction day log after the end of business. The transaction cumulative log may include all items of the transaction day log, or may include a part thereof.

  The contents of the transaction log include what the reception management server 3 acquires through communication with the reception terminal 2, what the reception management server 3 acquires through communication with the branch store CRM server 61 or the backbone CRM server 62, and customer C Is obtained by communicating with the window terminal 5.

Specifically, transaction logs based on customer input information acquired at the time of ticketing from the reception terminal 2 include, for example, ticketing time, reception number, reception terminal number, store visit number and store visit purpose, designated responder designation, bankbook / card Medium type such as customer C account number, store number, subject information and code.
Examples of the transaction log acquired by the reception management server 3 through communication with the branch store CRM server 61 or the core CRM server 62 include the name of the customer C and the importance rank of the customer C, which are customer detailed information.
The transaction log created by the reception management server 3 through communication with the window terminal 5 includes a transaction log that is acquired in the process in which the responder corresponds to the customer C. For example, the responder call time at the time of calling, the name of the call responder, In addition, there is a response end time at the end of the response, and customer information such as a customer deletion time acquired when the customer is deleted at the window.

  In addition, whenever the acquisition situation of customer information changes, the change of the acquisition state can also be preserve | saved as a transaction log. For example, in the case of customer C who does not bring a passbook / card, customer information “No customer information acquisition”, “Waiting customer information acquisition”, “Acquiring customer information”, “Customer information acquisition without target customer” Customer information acquisition status such as “Completed” and “Customer information has already been acquired due to target customer” can be acquired as a transaction log.

The counter terminal 5 is a billing terminal, and a plurality of terminals are installed for each corresponding teller T. The window terminal 5 uses the information window display function to acquire the waiting state of the customer C from the reception management server 3 and displays it on the screen.
The window terminal 5 is connected to a calling device 5a that the teller T calls the customer C by voice or by displaying a reception number.

  The branch store CRM server 61 is connected to the reception terminal 2 via the LAN 9 and identifies the customer C based on the passbook / card stripe information inserted in the reception terminal 2. Necessary customer information such as important customer information indicating whether or not it is an important customer is extracted and returned to the reception management server 3 via the LAN 9. Then, the returned detailed information of the customer C is stored in the transaction log file 4 as a transaction log by the reception management server 3.

  The backbone CRM server 62 is used when the passbook / card stripe information inserted into the reception terminal 2 is another branch. That is, when the customer C has not opened an account at the sales office, customer information is identified using the backbone CRM server 62 instead of the sales office CRM server 61, and the customer identification information is received via the LAN 9. It is returned to the management server 3.

  Then, the effect | action of the shop front reception system 1 which concerns on this embodiment is demonstrated, referring FIGS. First, the customer service flow will be described with reference to FIG.

  As shown in FIG. 2, the customer C (S1) who has visited the sales office inputs the purpose of visiting the store into the reception terminal 2 installed in the lobby (S2). The reception terminal 2 notifies customer input information to the reception management server 3 (S3). The reception management server 3 converts the customer input information into a transaction log and stores it in the transaction log file 4 (S4). Then, the reception management server 3 transmits an instruction to print a reception number card with a predetermined reception number to the reception terminal 2 (S5). The reception terminal 2 that has received this prints the reception number card and issues a ticket (S6).

Further, the reception management server 3 obtains customer input information as a transaction log, and later describes the customer input information and customer information necessary for the Teller T selected in advance from the branch store CRM server 61 and the backbone CRM server 62. “Customer waiting status list display (see FIG. 6)” is displayed on the screen of the window terminal 5 (S7).
Further, the reception management server 3 can display detailed information acquired from the branch store CRM server 61 and the basic CRM server 62 as “customer detailed information” on the screen of the window terminal 5 separately.

  The teller T operates the calling device 5a managed by the window terminal 5 for the customer C arbitrarily selected from the “customer waiting situation list display”, and calls the customer C by voice or the display of a reception number (S8). At this time, the window terminal 5 notifies the call management operation of the teller T to the reception management server 3 (S9). Upon receipt of this notification, the reception management server 3 acquires the call information as a transaction log and reflects it in the “customer waiting situation list display” (S9).

  In this way, Teller T calls customer C and conducts customer transactions (S10). Then, when the correspondence with the customer C is finished, a handling end operation is performed by the calling device 5a (S11). At this time, the window terminal 5 notifies the reception management server 3 of the teller T response end operation (S12). Upon receipt of this notification, the reception management server 3 acquires the response end information as a transaction log and reflects it in the “customer waiting situation list display”.

Next, the transaction flow will be described with reference to FIGS.
The customer C who visits the sales office operates the reception terminal 2 and from the passbook / card confirmation screen (see FIG. 4A) (S101), “passbook” or “cash card” (hereinafter referred to as “passbook etc. as appropriate”). ("") "Is determined (S102), and if yes, the display of" Yes "is pressed to insert a passbook or the like from the passbook / card guidance screen (Fig. 4 (b)). (S103). At this time, the reception terminal 2 reads the stripe information such as a passbook, and then discharges the passbook and the like from the passbook / card discharge screen (FIG. 4C). Then, the customer C receives the discharged passbook and the like (S104).
On the other hand, if the customer C does not have a bankbook or the like, the process proceeds to S105, which will be described later, by pressing the “No” display on the bankbook / card confirmation screen (FIG. 4A) in S102.

  In this way, the reception management server 3 recognizes the customer C's visit from the operation signal of the reception terminal 2 (S105), and displays the visit purpose screen (FIG. 4 (d)) on the reception terminal 2 in order to visit the store. A purpose input instruction is transmitted (S106). As a result, the reception terminal 2 displays the “visit store purpose screen (FIG. 4D)” and the “corresponding person designation screen (FIG. 4E)”.

Then, on the “visit destination screen” and “correspondent nomination screen”, the customer C inputs “nomination input information” for nominating the purpose of visit and the corresponding counterpart if there is a desired counterpart (S107).
In this manner, the reception management server 3 uses the customer input information acquired from the “visit destination screen” and “correspondent nomination screen” and the customer input information acquired from the passbook / card stripe information as a “transaction log”. The transaction log file 4 is saved (S108 to S108a).
Further, the reception management server 3 communicates with the CRM server composed of the branch store CRM server 61 and the core CRM server 62 to acquire customer information such as the name of the customer C, and the transaction log as a “transaction log” Save to file 4 (S108b).

  On the other hand, the reception management server 3 transmits a ticket issuing instruction signal for the reception number card to the reception terminal 2 based on the acquired customer input information (S108) (S109). Upon receiving this ticket issuing instruction for the receipt number card, the reception terminal 2 issues the receipt number card (FIG. 4 (f), S109).

  Next, “customer waiting situation list display” output on the screen of the window terminal 5 will be described with reference to FIGS. In the figure to be referred to, FIG. 5 is a conceptual diagram for explaining an operation of displaying a customer waiting status list at the window terminal, and FIG. 6 is an explanatory diagram for explaining display contents of the customer waiting status list display.

As shown in FIG. 5, the customer waiting situation list display 8 output on the screen of the window terminal 5 includes “update”, “details”, “call”, and the like where the teller T is arranged on the keyboard 51 of the window terminal 5. By operating the “Done” and “Delete” buttons, they are handled as follows. That is, referring to the transaction log or reflecting the response status, the customer waiting status list display 8 is updated according to the information of the transaction log.
The “update” button is a button for updating the display with the latest information.
The “detail” button is a button for acquiring customer detailed information from the branch store CRM server 61 or the basic CRM server 62 and displaying it on the screen.
The “call” button is a button for operating the calling device 5a (not shown) to call the customer C to which the user corresponds, and this information is notified to the reception management server 3 by the call operation, and a list of customer waiting situations is displayed. The item “customer status” in FIG. 8 is “in response”, and the item “calling” is displayed as “completed” (FIG. 6B). In order to make it easy to identify that the customer C has been called, the customer C column (waiting customer logic-1) is displayed in a color, for example, in yellow (see FIG. 6A). Also, the customers called by other tellers are also displayed in different colors. In this case, they are distinguished from the customer C called by themselves, and are displayed in different colors, for example, green ((FIG. 6 (a), waiting customer logic). -4 to 6) It should be noted that the display is not limited to the color-coded display, and may be reversed display or other easy-to-identify display. A number indicating the corresponding teller is displayed, and this may be any information as long as it is possible to identify the teller being supported, such as a window number or a terminal number.
The “Done” button is operated when Teller T's response is completed. When this button is pressed, this information is notified to the reception management server 3, and the item “Customer Status” in the customer waiting status list display 8 is displayed. Is changed to “Completion”. Thereby, it is deleted from the display of the customer waiting situation list display 8 (FIG. 6B). In order to easily check the response status, a time lag may be provided until erasure is performed, and the erasure may be performed after a predetermined time has elapsed.
The “delete” button is a button for deleting the waiting status data of the selected customer. In this case, the “correspondence status” is “deleted”, which is distinguished from the correspondence completed.
Note that the transaction log itself is not deleted in the case of “correspondence complete” or “delete”. The transaction log is stored as it is, and can be prepared for creation of a transaction cumulative log.

In the customer waiting status list display 8, as shown in FIG. 6A, the type of teller T who is an operator and the number of unprocessed customers of the waiting customer are displayed at the top. Below that, a list of waiting states of the customer C is displayed in a time series on the screen of the counter terminal 5 for the customer C waiting for a call from the teller T and the customer C who is responding to the teller T at the counter. So-called queue management (queue management), and queued customer logics 1 to 7 are displayed side by side in the order of ticketing times.
Note that the waiting customer logics-2, 3, and 7 are displayed when they have been accepted but not called.

As the contents of customer waiting information, as shown in FIG. 6 (b), in the upper part of each customer waiting information, there is a “reception number” item indicating the reception number of the reception number card and the importance rank of customer C. A “priority customer” item that is displayed in two stages of “important” display or no display, a “customer state” item that displays the status of customer C as “active” or “waiting”, and reception terminal 2 "Calling time" for displaying the ticketing time of the receipt number card issued in step 3 and "Calling" for displaying whether the call of the customer C is incomplete or completed by "calling" or "completed". And a “detail” item that acquires and displays customer detailed information from the branch store CRM server 61 or the backbone CRM server 62 is set.
In the middle of the customer waiting information, “customer name”, “store number”, “subject information”, and “account number” are set.
In the lower part of the customer waiting information, “the purpose of visiting” and “the nomination of the responder” that the customer C desires to deal with are set.

Then, the effect of the shop front reception system 1 which concerns on embodiment of this invention is demonstrated.
As described above, the teller T can refer to the customer waiting status list display 8 displayed on the window terminal 5 and check the list of customers C waiting in the sales office. Then, the teller T confirms the attributes of the customer C, the transaction information desired by the customer C, etc., and selects the customer C that is suitable for the customer C without being restricted by the reception order. Can provide the appropriate services required by
For this reason, a fine service can be provided for each customer C. In addition, since the teller T selects the customer C based not on time series, it is possible to smoothly perform the counter work and improve the work efficiency.

Further, since the teller T can know the customer C who has designated himself by confirming the designation input information, the Teller T can make a necessary preparation in advance and deal with the customer C smoothly.
This can also be confirmed when the customer C who has been appointed is selected by another teller T. For this reason, since appropriate follow-up can be performed for the customer C later, a meticulous service can be provided for the customer C.

Furthermore, by displaying the importance rank of the customer C as the priority customer in the customer waiting status list display 8, an appropriate service according to the importance of the customer C becomes possible, and it is not simply handled in chronological order. It is also possible to provide priority services to customers.
Further, information input by the customer from the reception terminal 2 is registered as a transaction log, and is handled as information for displaying a list of customer waiting situations on the window terminal 5 until the transaction ends. In other words, it also serves as a reception queue. When the transaction ends, the list display is erased, but the transaction log is used as a completed transaction log, so the processing efficiency is high.

Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and can be implemented with appropriate modifications.
For example, in the present embodiment, the contents of the transaction log have been described by taking the storefront reception system 1 at the counter of a financial institution as an example. However, the present invention is not limited to this, and may be a facility such as a hospital, The contents are set as appropriate according to the transaction mode of the customer C in addition to the type and scale of the store.

  In this embodiment, in the customer waiting situation list display 8, the customer C is displayed in time series in order of ticketing time, but is not limited to this, and may be arranged for each teller T or for each purpose of visiting the store. May be displayed side by side.

It is a block diagram which shows the whole structure of the shop front reception system which concerns on embodiment of this invention. It is a flowchart which shows the flow of customer correspondence in the shop front reception system which concerns on embodiment of this invention. It is a flowchart which shows the flow of the transaction in the shop front reception system which concerns on embodiment of this invention. It is explanatory drawing for demonstrating the flow of the customer operation screen in the reception terminal which concerns on embodiment of this invention. It is a conceptual diagram for demonstrating operation of the customer waiting situation list display in the window terminal which concerns on embodiment of this invention. It is explanatory drawing for demonstrating the display content of the customer waiting situation list display which concerns on embodiment of this invention.

Explanation of symbols

1 storefront reception system 2 reception terminal 3 reception management server 4 transaction log file (transaction log storage means)
5 Window terminal 5a Calling device 8 Customer waiting status list display 9 LAN
61 Branch CRM server 62 Core CRM server C Customer T Teller (responder)

Claims (8)

A customer terminal that visits the store, obtains customer input information and issues a receipt card,
A reception management server for managing this reception terminal;
A window terminal for displaying information necessary for dealings with the customer, which is handled by a contact person of the window;
A storefront reception system comprising:
The reception management server registers the customer input information as a transaction log in a transaction log storage means, and displays the registered customer input information as a customer waiting status list display on the window terminal,
The window terminal transmits a response status with the customer to the reception management server by a call operation of the responder, and the reception management server that has received the response reflects it in the customer waiting status list display;
An in-store reception system. The reception management server connects to a CRM server that holds detailed customer detailed information, acquires the customer detailed information, and displays it on the customer waiting status list display,
From the customer waiting situation list display, the responder calls and responds to an arbitrarily selected customer,
The storefront reception system according to claim 1. The window terminal sends a response end to the customer to the reception management server by the response end operation of the responder, and reflects it in the customer waiting status list display,
The customer waiting status list display is for customers waiting for a call from the window and customers who are responding at the window;
The storefront reception system according to claim 1 or 2, characterized by the above-mentioned. The customer input information includes nomination input information for nominating a counterpart who the customer desires to respond to,
The customer waiting situation list display includes the nomination input information, and the responder can confirm the nomination input information and select the customer.
The storefront reception system according to any one of claims 1 to 3, wherein: The CRM server stores a customer importance rank set in advance,
In the customer waiting status list display, the importance rank is highlighted to urge the responder to be urged,
The storefront reception system according to claim 2. The CRM server includes a branch store CRM server that holds customer information for accounts opened in the branch where the customer visits, and a basic CRM server that holds customer information for all branches.
The storefront reception system according to claim 2. In the customer waiting status list display, the reception management server color-codes a customer that the responder is dealing with, a customer that is handled by another responder, and a customer who is nominated himself Display so that it can be identified and confirmed in the display, and the corresponding person for each customer can be confirmed,
The storefront reception system according to any one of claims 1 to 6, wherein: The transaction log includes a transaction day log for managing the current day for each ticket issued for the receipt number card, and a transaction total log for managing the reception status of the customer for one day calculated from the transaction day log as one file,
The storefront reception system according to any one of claims 1 to 7, further comprising:

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