JP2008217567A - Operation instruction support device, operation instruction support method, operation instruction support program and storage medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a function for confirming an operator's action, a function for providing information related to operating efficiency or adaptability of the operator, and a function for integrally managing a series of works. <P>SOLUTION: The operation instruction support device comprises a recording part; a communication part; an authentication part; an operation instruction part; an operation management part; an analysis part, and an operation completion part. The operation management part receives an input from an operator terminal, and records it to an operation history DB, and records an access log from the operator terminal to an access log DB of the recording part. The analysis part analyzes the operator's action of the operator terminal using input information from the operator terminal recorded in the operation history DB and access information from the operator terminal recorded in the access log DB, and records the analysis result in an action trail DB of the recording part. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a work instruction support apparatus, a work instruction support method, a work instruction support program, and a recording medium that manage and support transmission and reception of electronic data between a terminal that performs a work instruction and a terminal that performs the work.

  Electronic data is the final product, and the number of tasks in which workers submit this electronic data using a network (such as the Internet) is increasing. FIG. 1 shows a configuration example of a conventional work instruction support system. In such a business, a terminal 930 used by a person instructing work (hereinafter referred to as “instructor terminal”), a terminal 950 used by a person performing work (hereinafter referred to as “worker terminal”), and It is composed of a server 910 (hereinafter referred to as “work instruction support device”) that exchanges data between terminals and manages data. Although only one instructor terminal 930 and one worker terminal 950 are shown in FIG. 1, a plurality of instructor terminals 930 and worker terminals 950 may be used. In addition, the work instruction support apparatus may be composed of a plurality of computers.

  In the configuration of FIG. 1, all of the work instruction support device 910, the instructor terminal 930, and the worker terminal 950 include a processing unit and a recording unit. In the worker terminal 950, data necessary for work is recorded in the recording unit 959, and an application for creating data is operated in the processing unit 955. The created data is recorded in the recording unit 959 and is sent to the work instruction support apparatus 910 when completed. That is, normally, the created data remains in the worker terminal 950. Further, as many applications as the number of worker terminals 950 are required.

  These problems become prominent in remote work environments such as offshore, onshore, and telecommuting, especially when the instructor is a domestic orderer and the worker is an overseas contractor with low labor costs. As a technique for solving these problems, SSC (Server-Side Computing) and ASP (Application Service Provider) have been proposed (Non-Patent Document 1). Further, in the product of Non-Patent Document 1, even if the network connection is disconnected, the work state on the server at that time is maintained, and if reconnected, a function that can continue the work as it is (session reconnection function), and a plurality It also has a function (session shadowing) that allows users to share a single application. Furthermore, API wrapping technology (technology for transmitting drawing commands instead of transmitting bitmap data) has been proposed as a method for reducing the amount of information to be transmitted when drawing work such as CAD on the screen is performed. Yes. In addition to these techniques, it is common to record an access log or use an authentication technique.

However, it is difficult to grasp the worker's work efficiency and progress (transparency and fairness of work) only with the above-described technology. Further, in the case of the relationship between the orderer and the contractor, it is not possible to manage a series of operations from contract to work to verification to settlement.
NTT DATA Corporation, “GO-Global” [online], [searched on January 11, 2007], Internet <URL: http://www.nttdata.co.jp/services/s090248.html>

  An object of the present invention is to provide a work instruction support apparatus or work instruction for managing and supporting electronic data exchange between a terminal that performs a work instruction and a terminal that performs the work in work using software such as CAD or a specific application. A function that can confirm the worker's behavior regarding the support method, a function that provides information on security measures, productivity improvement and efficiency by analyzing the worker's behavior, and a function that manages a series of operations in an integrated manner Is to provide.

  The work instruction support apparatus of the present invention includes a recording unit, a communication unit, an authentication unit, a work instruction unit, a work management unit, an analysis unit, and a work completion unit. The authentication unit manages an authentication code for accessing the work instruction support apparatus. The work instruction unit receives the content of the work instruction from the instructor terminal, records it in the work DB of the recording unit, and displays it on the worker terminal. The work management unit replicates work data from the work DB to the work history DB, displays work data so that no data remains on the worker terminal, receives input from the worker terminal, and stores it in the work history DB. Recording, recording the access log from the worker terminal in the access log DB of the recording unit, and recording the latest information on the work data in the work history DB in the work DB in response to an instruction from the worker terminal. . The analysis unit analyzes the behavior of the operator of the worker terminal using the input information from the worker terminal recorded in the work history DB and the access information from the worker terminal recorded in the access log DB. The analysis result is recorded in the action trail DB of the recording unit. The work completion unit performs processing associated with the completion of work.

  In addition, when the work instructor is an orderer and the worker is a contractor, the work instruction support apparatus of the present invention also includes a contract section, an order section, and a billing section, and a delivery section is provided instead of the work completion section. Prepare. The contract unit receives the contract information from the instructor terminal and displays it on the worker terminal. In addition, it receives information related to the agreement of the contract contents from the worker terminal and transmits it to the instructor terminal. The ordering unit receives the order request and specification information from the instructor terminal and displays them on the worker terminal. In addition, information related to orders received from the worker terminal is transmitted to the instructor terminal. The delivery unit receives delivery information from the worker terminal and transmits it to the instructor terminal. Also, the acceptance information is received from the instructor terminal and displayed on the worker terminal. The billing unit receives billing information from the worker terminal and transmits it to the instructor terminal.

  The work management unit may record the input information from the instructor terminal in the recording unit so that no data remains on the worker terminal.

  According to the work instruction support apparatus of the present invention, the work management unit receives input from the worker terminal and records it in the work history DB, and logs the access from the worker terminal to the access log DB of the recording unit. Do the recording. In addition, the analysis unit uses the input information from the worker terminal recorded in the work history DB and the access information from the worker terminal recorded in the access log DB to determine the behavior of the operator of the worker terminal. Analyze and record the analysis result in the action trail DB of the recording unit. Since it has such a structure, an operator's action can be confirmed. In addition, by analyzing the behavior of workers, the development work can be made transparent and fair, and information on security measures, productivity improvement and efficiency can be provided.

  In addition, when the work instructor is an orderer and the worker is a contractor, the work instruction support apparatus of the present invention also includes a contract section, an order section, and a billing section, and a delivery section is provided instead of the work completion section. Prepare. In this way, the business from contract to delivery and billing is supported, so that a series of business can be managed in an integrated manner.

Below, in order to avoid duplication of description, the same number is attached | subjected to the process step which performs the process part which performs the same process and the same function, and abbreviate | omits description.
[First Embodiment]
FIG. 2 shows an example of a work instruction support system using the work instruction support apparatus of the first embodiment, and FIG. 3 shows a configuration example of the work instruction support apparatus of the first embodiment. FIG. 4 shows a process flow of the work instruction support system using the work instruction support apparatus of the first embodiment, and FIG. 5 shows a detailed process flow of step S140 in FIG.

  As shown in FIG. 2, the work instruction support apparatus 10 includes a processing unit 15 that performs information and input / output processing, a recording unit 19 that records information, and the like, and includes an instructor terminal 30 and a worker terminal via a network. 50 can be connected. Although only one instructor terminal 30 and one worker terminal 50 are shown in FIG. 2, a plurality of instructor terminals 30 may exist. The instructor terminal 30 includes a processing unit 35 that performs information and input / output processing, a recording unit 39 that records information, and the like. The worker terminal 50 only needs to include a display / input unit having at least a function (display function) for displaying information from the work instruction support apparatus 10 and a function (input function) for inputting data.

  In the present embodiment, description will be made on the assumption that the person who instructs the work is the orderer and the person who performs the work is the contractor. In such a case, the instructor terminal 30 and the worker terminal 50 are generally installed in different places. In particular, in the case of offshore conversion that requires cheap labor costs overseas, the instructor terminal 30 and the worker terminal 50 are installed in different countries. The installation location of the work instruction support apparatus 10 also has a high degree of freedom in selection. For example, if the company that provides the work instruction support service has the work instruction support apparatus 10 and provides services to the company on the orderer side and the company on the contractor side, the work instruction support apparatus 10 and the instructor terminal 30 It is in a different place from the worker terminal 50 (it can be in a different country). If the company on the orderer side also has the work instruction support device 10, the work instruction support device 10 and the instructor terminal 30 may be in the same place or may be integrated.

  As shown in FIG. 3, the work instruction support apparatus 10 includes an authentication unit 100, a contract unit 110, an order unit 120, a work instruction unit 130, a work management unit 140, an analysis unit 210, a delivery unit 150, a billing unit in the processing unit 15. Unit 160 and communication unit 170. The recording unit 19 includes an authentication DB 109, a contract DB 119, an order DB 129, a work DB 139, a work history DB 149, an access log DB 209, an action trail DB 219, a delivery / billing DB 159, and an application recording unit 199.

  The function of each component will be described with reference to FIGS. The worker terminal 50 applies for an authentication code so that it can connect to the work instruction support apparatus 10 (S101). Upon receiving an application for an authentication code from the worker terminal 50, the authentication unit 100 of the work instruction support apparatus 10 records the application content in the authentication DB 109 and reports to the instruction terminal 30 that an application for the authentication code has been made. (S102). The instructor terminal 30 receives the authentication code application (S103), and requests the work instruction support apparatus 10 to issue the authentication code after the applicant's examination is completed (S104). The work instruction support apparatus 10 issues an authentication code and records it in the authentication DB (S105). The worker terminal 50 receives the authentication code (S106). The process from step S101 to step S106 is an authentication code issuing process (S100) performed by the authentication unit 100. When the authentication code is issued to the worker (the contractor in this embodiment), the worker can connect to the work instruction support apparatus 10 with an access right.

  The instructor terminal 30 uploads the contents of the contract to the work instruction support apparatus 10 (S111). The work instruction support apparatus 10 records the contents of the contract in the contract DB 119 in the contract unit 110 and displays it on the worker terminal 50, and also displays the access log (which terminal (who) is from what time to what The process log or the application used is recorded in the access log DB (S112, S113). When agreeing to the contract contents, the worker terminal 50 transmits an agreement to the work instruction support apparatus 10 (S114). The work instruction support device 10 receives information related to the agreement of the contract contents from the worker terminal 50 and records it in the contract DB 119. Further, the authentication unit 100 records the access log in the access log DB (S115). The instructor terminal 30 receives the contract establishment information from the work instruction support apparatus 10 (S116). The process from step S111 to step S116 is a contract process (S110). In the description of the contract process in step S110, the process in which the authentication unit 100 records the access log has been described. However, the authentication unit 100 records the access log for all accesses from the terminal. Since description of access log recording for all accesses becomes very complicated, description of recording access log in the following processing is omitted.

  The instructor terminal 30 uploads the order request and specification information to the work instruction support apparatus 10 (S121). The work instruction support apparatus 10 receives the order request and specification information, records them in the order DB 129, and displays them on the worker terminal 50 (S122, S123). When agreeing to the contents of the order, the worker terminal 50 transmits to the work instruction support apparatus 10 information indicating that the order is desired (order request) and conditions for the order (for example, the number of workers, delivery date, etc.) (S124). . The work instruction support apparatus 10 records the received order request and order condition information in the order DB 129 and transmits it to the instructor terminal 30 (S125). The instructor terminal 30 receives the order request and order conditions (S126). The processing from step S121 to step S126 is order processing (S120).

  The instructor terminal 30 includes a work instruction sheet (specific contents of work, ID numbers for the number of persons working) and work data (data to be worked, such as existing map data and design drawings). ) Is uploaded to the work instruction support apparatus 10 (S131). The work instruction support device 10 receives the contents and work data of the work instruction sheet, records them in the work DB 139, and displays them on the worker terminal 50 (S132, S133). The worker terminal 50 transmits the approval of the work instruction to the work instruction support apparatus 10 (S134). The work instruction support apparatus 10 records the received work instruction approval information in the work DB 139 and transmits it to the instructor terminal 30 (S135). The instructor terminal 30 receives the approval of the work instruction (S136). The process from step S131 to step S136 is a work instruction process (S130). If it is determined that the work instruction has been accepted by proceeding to the next specific work, the process from step S131 to step S133 may be the work instruction process (S130).

  The worker who receives the ID number accesses the work instruction support apparatus 10 from the worker terminal 50, confirms the work data, creates new data in the work instruction support apparatus 10, or modifies existing data. (S141, S142). Detailed processing in steps S141 and S142 is performed as follows as shown in FIG. From the worker terminal 50, an application is selected from the application recording unit 199 of the work instruction support apparatus 10, and work is started (S141-1). The authentication unit 100 starts recording an access log (S142-1). The work management unit 140 of the work instruction support apparatus 10 copies the work data from the work DB 139 to the work history DB 149 (S142-2). The work management unit 140 displays work data in the work history DB 149 on the worker terminal 50 so that no work data remains on the worker terminal 50 for confidentiality management (S142-3, S141-2). When the worker terminal 50 continues the work (S141-3), the worker terminal 50 inputs new data or correction data (S141-4). The work management unit 140 of the work instruction support apparatus 10 reflects and records the input data in the work data of the work history DB 149, and also records the input data as input information in the work history DB 149 (S142-4). In addition, the authentication unit 100 records an access log in the access log DB 209 as necessary when the worker terminal 50 starts a new application or when another work data is accessed. When to decide to record an access log depends on how detailed you want to analyze the action trail.

  For example, as an access log, a user name or machine name, a process start date / time, a process end date / time, a time during which a file or a web page was opened, and the like are recorded. Moreover, as input information (data input from the worker terminal 50) recorded in the work history DB 149, for example, a worker (user name or machine name), a file name and a folder name executed by the worker, executed Application name, operation contents (file copy, update, reference, deletion, object insertion, etc.), file copy destination, etc.

  In addition, the method of displaying so that work data may not remain on the worker terminal 50, the method of working using the application of the work instruction support device 10 from the worker terminal 50, the connection between the worker terminal 50 and the work instruction support device 10 Measures for disconnecting the network, methods for reducing the amount of information transmitted when drawing on the screen, SSC (Server-Side Computing), ASP (Application Service Provider), session reconnection function, API wrapping Technology etc. can be used.

  The worker terminal 50 ends the data input process of step S141 when interrupting the work (S141-3). Then, the work instruction support apparatus 10 is instructed to update the work data (S143). The work management unit 140 of the work instruction support apparatus 10 records the latest work data in the work history DB 149 in the work DB (S144-1). The analysis unit 210 analyzes the work history information (work data and input information) recorded in the work history DB 149 and the access log information recorded in the access log DB 209 to determine which worker is Information on an action trail such as how much time the work has been performed and what data is accessed is obtained (S144-2). The analysis unit 210 records the analysis result in the behavior trail DB 219 (S144-3). Steps S144-1 to S144-3 correspond to the work data update process (S144) of FIG. In the analysis unit 210, for example, the actual working time is not determined from the process start date and time and the end date and time, but may be obtained from the time when the operation content log remains. By analyzing in this way, it is possible to delete the time that is connected but not working. For example, if the contract amount is determined based on the expected amount of work (work time), knowing how much time work has actually been done can show the validity of the contract amount, so work transparency And fairness can be secured.

  The instructor terminal 30 displays the work data of the work DB 139 and the analysis result of the behavior trail DB 219 (S145). By confirming the analysis result of the work data and the action trail in this way, the instructor can confirm the work situation. When the instructor determines that the work needs to be corrected, the instructor terminal 30 uploads the instructor's comments and the like to the work instruction support apparatus 10. The work management unit 140 of the work instruction support apparatus 10 records comments and the like in the work history DB 149 and displays them on the worker terminal 50 (S147, S148). If the work has not been completed, the worker terminal 50 returns to step S141 (S149). When the work is completed, the work management process (S140) ends.

  The worker terminal 50 sends information related to the delivery (for example, the name of the contractor, the name of the delivery, the delivery date, etc.) to the work instruction support apparatus 10 (S151). The delivery unit 150 of the work instruction support apparatus 10 records information on the delivery in the delivery / billing DB 159 and sends it to the instructor terminal 30 (S152). The delivery unit 150 compares the specification information recorded in the order DB 129 with the work data (delivery item) recorded in the work DB, and confirms whether the work data is formally consistent with the specifications. You may also perform the process to do. The instructor terminal 30 receives and displays information related to the delivered item (S153). When the orderer confirms the contents of the delivered product, the instructor terminal 30 requests the work instruction support apparatus 10 to perform inspection (S154). The delivery unit 150 of the work instruction support apparatus 10 records the inspection information in the delivery / billing DB 159 and displays it on the worker terminal 50 (S155, S156). The process from step S151 to step S156 is a delivery process (S150) performed by the delivery unit 150.

  The worker terminal 50 sends information related to the billing (for example, the name of the contractor, the name of the delivery, the billing amount, the delivery date, etc.) to the work instruction support device 10 (S161). The billing unit 160 of the work instruction support apparatus 10 records the billing information in the delivery / billing DB 159 and sends the billing information to the instructor terminal 30 (S162). The instructor terminal 30 receives and displays information related to billing (S163). The orderer may perform the settlement process based on the information related to the billing.

  Conventionally, there are many systems that keep logs. However, in such a system, a log is simply left, and when a problem occurs, the access status is examined by enormous operation. Therefore, if no problem was discovered, it was not known whether the contract contents and actual work were consistent. On the other hand, since the work instruction support device 10 of the present invention is configured and processed as described above, it can confirm the behavior of the worker. Further, by analyzing the behavior of the worker, information on work efficiency and adaptability can be provided. In addition, since the business from contract to delivery and billing is supported, a series of operations can be managed in an integrated manner. In addition, there is a possibility that the billing based on the amount of work intentionally increased or the increase in the amount of work due to negligence can be grasped by analyzing the log of the operation content.

[Second Embodiment]
FIG. 6 shows an example of a work instruction support system using the work instruction support apparatus of the second embodiment, and FIG. 7 shows a configuration example of the work instruction support apparatus of the second embodiment. FIG. 8 shows a processing flow of the work instruction support system using the work instruction support apparatus of the second embodiment. The detailed processing flow of step S140 in FIG. 8 is the same as that in FIG.
As shown in FIG. 6, the work instruction support device 60 includes a processing unit 65 that performs information and input / output processing, a recording unit 69 that records information, and the like. 80 can be connected. Although only one instructor terminal 70 and one worker terminal 80 are shown in FIG. 6, a plurality of instructor terminals 70 may exist. The instructor terminal 70 includes a processing unit 75 that performs information and input / output processing, a recording unit 79 that records information, and the like. The worker terminal 80 only needs to include a display / input unit having at least a function (display function) for displaying information from the work instruction support device 60 and a function (input function) for inputting data.

  In the present embodiment, description will be made on the assumption that, for example, there are a person (department) instructing work and a person (department) performing work. Even in such a case, work data may not be left in a department that performs work from the viewpoint of confidentiality management. In addition, when an inexpensive labor force is desired and work is performed in an overseas office, the instruction terminal 70 and the worker terminal 80 may be installed in different countries. Therefore, processing necessary for different companies such as contracts and billing is unnecessary, but work instructions, work management, analysis of action trails, and the like are the same as those in the first embodiment.

  As shown in FIG. 7, the work instruction support apparatus 60 of this embodiment includes an authentication unit 100, a work instruction unit 130, a work management unit 140, an analysis unit 210, a work completion unit 150 ′, and a communication unit 170 in the processing unit 65. Is provided. Further, the recording unit 69 includes an authentication DB 109, a work DB 139, a work history DB 149, an access log DB 209, an action trail DB 219, a work completion DB 159 ′, and an application recording unit 199.

  The authentication code issuing process (S100), the work instruction process (S130), and the work management process (S140) are the same as those in the first embodiment. When the work is completed, the worker terminal 80 sends information about the deliverable (for example, the name of the deliverable, the time limit, etc.) to the work instruction support apparatus 60 in order to report that the work is completed (S151 '). The work completion unit 150 'of the work instruction support device 60 records information about the deliverable in the work completion DB 159' and sends it to the instructor terminal 70 (S152 '). The instructor terminal 70 receives and displays information on the deliverable (S153 '). When the work instructor confirms the contents of the deliverable, the instructor terminal 70 notifies the work instruction support apparatus 60 that the completion has been confirmed (S154 '). The work completion unit 150 'of the work instruction support device 60 records completion confirmation information in the work completion DB 159' and displays it on the worker terminal 80 (S155 ', S156'). The processing from step S151 'to step S156' is work completion processing (S150) performed by the work completion unit 150.

  Since the work instruction support device 60 has such a configuration and processing, it is possible to confirm the behavior of the worker as in the first embodiment. Further, by analyzing the behavior of the worker, information on work efficiency and adaptability can be provided. Furthermore, since the work from the work instruction to the completion is supported, a series of work can be managed in an integrated manner.

  Note that the work instruction support apparatus described above causes the recording unit 1020 of the computer illustrated in FIG. 9 to read a program that implements each component of the above-described embodiment, and operates in the control unit 1010, the input unit 1030, the output unit 1040, and the like. This can be achieved. In addition, as a method of causing the computer to read, the program is recorded on a computer-readable recording medium, and the program recorded on the server or the like is read into the computer through a telecommunication line or the like. There is a method to make it.

The figure which shows the structural example of the conventional work instruction assistance system. The figure which shows the example of the work instruction assistance system using the work instruction assistance apparatus of 1st Embodiment. The figure which shows the structural example of the work instruction assistance apparatus of 1st Embodiment. The figure which shows the processing flow of the work instruction assistance system using the work instruction assistance apparatus of 1st Embodiment. The figure which shows the detailed processing flow of step S140. The figure which shows the example of the work instruction assistance system using the work instruction assistance apparatus of 2nd Embodiment. The figure which shows the structural example of the work instruction assistance apparatus of 2nd Embodiment. The figure which shows the processing flow of the work instruction assistance system using the work instruction assistance apparatus of 2nd Embodiment. The figure which shows the structure of a computer.

Claims (8)

A work instruction support device for managing work using electronic data as a submission,
A recording unit for recording information;
A communication unit that communicates with the outside,
An authentication unit for managing an authentication code for access to the work instruction support device;
The contents of the work instruction are received from a terminal that performs the work instruction (hereinafter referred to as “instructor terminal”), recorded in the work DB of the recording unit, and the terminal that performs the work (hereinafter referred to as “worker terminal”). .) Work instruction section to be displayed,
Duplicating work data from the work DB to the work history DB of the recording unit, displaying work data so that no data remains on the worker terminal, receiving input from the worker terminal, Recording in the history DB, recording a log of access from the worker terminal in the access log DB of the recording unit, and instructing the work data in the work history DB in the work DB by an instruction from the worker terminal A work management department that records the latest information;
Using the input information from the worker terminal recorded in the work history DB and the access information from the worker terminal recorded in the access log DB, the behavior of the operator of the worker terminal is analyzed. An analysis unit for recording the analysis result in the action trail DB of the recording unit;
A work instruction support apparatus comprising: a work completion unit that performs processing associated with work completion. The work instruction support device according to claim 1,
A contract unit that receives contract information from the instructor terminal, displays the contract information on the operator terminal, receives information on agreement of contract contents from the operator terminal, and transmits to the instructor terminal;
Receiving an order request and specification information from the instructor terminal, displaying the information on the worker terminal, receiving an order information from the worker terminal, and transmitting to the instructor terminal;
Instead of the work completion unit, receiving delivery information from the worker terminal, transmitting to the instructor terminal, receiving acceptance information from the instructor terminal, and displaying on the worker terminal A delivery department to perform,
A work instruction support apparatus comprising: a billing unit that receives billing information from the worker terminal and transmits the information to the instructor terminal. The work instruction support device according to claim 1 or 2,
The work management unit
The work instruction support apparatus, wherein the input information from the instructor terminal is recorded in the recording unit and displayed so that no data remains on the operator terminal. Work consisting of a work instruction support device, a terminal for performing work instructions (hereinafter referred to as “instructor terminal”) and a terminal for performing work (hereinafter referred to as “worker terminal”), and using electronic data as a submission A work instruction support method for managing
An authentication step in which an authentication unit of the work instruction support apparatus manages an authentication code for accessing the work instruction support apparatus;
The work instruction unit of the work instruction support device receives the content of the work instruction from the instructor terminal, records it in the work DB of the recording unit, and displays it on the worker terminal.
A work management step in which a work management unit of the work instruction support apparatus manages a work history and an access log;
The analysis unit of the work instruction support device has an analysis step for analyzing the work history and the access log, and the work completion unit of the work instruction support device has a work completion step for performing processing in accordance with the completion of the work.
In the work management step, the work data is copied from the work DB to the work history DB of the recording unit, the work data is displayed so that no data remains on the worker terminal, and input from the worker terminal Is recorded in the work history DB, the access log from the worker terminal is recorded in the access log DB of the recording unit, and the work DB is instructed by the instruction from the worker terminal. Record the latest information of work data in the history DB,
In the analysis step, using the input information from the worker terminal recorded in the work history DB and the access information from the worker terminal recorded in the access log DB, the operation of the worker terminal is performed. A work instruction support method, comprising: analyzing a person's action and recording the analysis result in the action trail DB of the recording unit. A work instruction support method according to claim 4,
The contract unit of the work instruction support apparatus receives the contract information from the instructor terminal, displays the contract information on the worker terminal, receives information on agreement of the contract contents from the worker terminal, and transmits to the instructor terminal Contract steps to do, and
The ordering unit of the work instruction support apparatus receives the order request and specification information from the instructor terminal, displays the information on the worker terminal, receives information about the order from the worker terminal, and sends the information to the instructor terminal. Order steps to send, and
Instead of the work completion step, the delivery unit of the work instruction support device receives delivery information from the worker terminal, transmits it to the caller terminal, receives acceptance information from the caller terminal, A delivery step for displaying on the worker terminal;
A work instruction support method, comprising: a billing step in which a billing unit of the work instruction support device receives billing information from the worker terminal and transmits the information to the instructor terminal. A work instruction support method according to claim 4 or 5,
The work management step includes:
The work instruction support method, wherein the input information from the instructor terminal is recorded in the recording unit and displayed so that no data remains on the operator terminal.   A work instruction support program for realizing each component of the work instruction support apparatus according to claim 1 by a computer.   A computer-readable recording medium on which the work instruction support program according to claim 7 is recorded.

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