JP2008176584A - Composite machine management system and store management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a composite machine management system capable of improving the convenience of a user, saving a space in a store, enhancing the availability of a composite machine and reducing running cost. <P>SOLUTION: This composite machine management system 60 is provided with: a plurality of composite type automatic contract machines 50 equipped with an ATM function and an automatic contract function; a sensor 13 for detecting the number of users who stand-by for the use of the composite machine 50; a control part 18 for assigning the function of each composite machine 50 to either the ATM function or the automatic contract function according to the number of users detected by the sensor 13; an input means 12 for inputting use content desired by a user 15 who stands-by; a display 21 for displaying at least standby time information until the use of the composite machine and store information convenient for use where the other composite machine is installed; a sensor 22 for detecting an occupied state in each booth 17; and a display unit 9. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a multifunction machine management system and a store management system, and more specifically, a user who stands by to use a complex automatic contract machine (multifunction machine) having a plurality of functions such as an ATM function and an automatic contract function. The present invention relates to a technique for displaying the waiting time for each multifunction device at the current installation location and a nearby installation location for the number and users.

  In the financial industry such as consumer finance, automatic contract machines that can contract with users in unmanned stores are installed at each base for the purpose of protecting user privacy and reducing labor costs. It is popular. However, deposits and withdrawals after the contract has been made must be made by a bank or an ATM (Automated Teller Machine) installed at a predetermined location, which is not always convenient for users. Therefore, a combined automatic contract machine (hereinafter referred to as a multifunction machine) that combines the automatic contract function and the ATM function is considered from the viewpoints of improving convenience for users, effective use of store space, and reducing running costs. Has been.

In addition, as a conventional technique related to a multi-function machine having both an automatic contract function and an ATM function, Patent Document 1 discloses that a remote operator compares a certificate for confirming the identity and the image of the identity, and is the identity. In addition, for users who pretend to be another person and try to apply for a new contract again, check if they have already applied for a contract from the furigana on the date of birth. An automatic contract device and system with a deposit / withdrawal function that outputs a paper with a transaction number printed to a user who wants to repay by that time and makes it possible to repay with the transaction number as a key is disclosed. Has been.
JP 2001-229455 A

However, in multi-function machines that have both automatic contract function and ATM function, it usually takes 30-40 minutes to complete the contract using the automatic contract function. The time required for this is much shorter, and there is a great difference in the time it takes to occupy the multifunction machine between the two. Therefore, if all the multifunction devices installed in unmanned stores can be used arbitrarily according to the purpose of use by users, if many users wish to use the automatic contract function, the ATM function This brings about the problem that a small number of users who want to use the service have to wait for a long time.
In the prior art disclosed in Patent Document 1, since the user selects the function of the automatic contracting apparatus with deposit / withdrawal function, a plurality of automatic with deposit / withdrawal functions installed in the store are used. When many of the contract devices are used as automatic contract machines, there arises a problem that a user who wants to use ATM waits for a long time as in the above case.

The present invention has been made in view of such a problem, and a plurality of different functions are appropriately applied to a plurality of multifunction peripherals according to the number of users, selected functions, operation hours, operation days of the week, or operation dates and times. It is an object of the present invention to provide a multifunction device management system that can improve user convenience, save space in a store, improve the utilization efficiency of multifunction devices, and reduce running costs. .
Another purpose is to provide the user with the location information of other multifunction devices that is convenient for the user and the waiting time information at the other location to make the user an installation location with less waiting time. It is to guide and further improve the convenience for the user.
Another purpose is to provide the user with detailed information by calculating the waiting time for each MFP and displaying it in each booth, so that the most waiting time is provided to the user waiting in the store. It is to guide to a few booths.

In order to solve this problem, the present invention is installed in a plurality of multi-function peripherals having at least two different functions, and at least other installation locations convenient for use and waiting time information of each multi-function peripheral. Display means for displaying waiting time information for each MFP, information acquisition means for acquiring information on the number of users waiting to use the MFP, and usage details desired by the user, and the information A control unit that predicts or / and / or recognizes the number of users for each function based on information acquired by the acquisition unit, assigns any one function to each multifunction device, and controls the display unit And.
When the MFP has at least two different functions, for example, an automatic contract function and an ATM function, and the user of the MFP is set to freely select one of these functions, for example, When all of the plurality of multifunction peripherals are used as the automatic contract function, a situation occurs in which the user of the ATM function waits for a long time. Therefore, in the present invention, in order to prevent these situations, the number of users for each function is predicted or / and recognized based on the information acquired by the information acquisition unit, and any one of the multifunction devices is selected. It determines the assignment of one function. Further, when no information is given to the waiting user, the longer the waiting time, the more stress is given. Therefore, in the present invention, in order to give the user the waiting time for each multifunction device and the waiting time information of the multifunction device in another installation location convenient for use, display means for displaying those information is provided. Thereby, the convenience of the user can be improved, and the space in the store can be saved and the running cost can be reduced. For example, in a store where five MFPs are installed, if 4 units are allocated exclusively for automatic contracting machines according to the number of users waiting, ATM users can be allocated if one unit is allocated exclusively for ATMs. The problem of waiting for a long time is eliminated. The waiting user can reduce the stress from the information on the display means and make an accurate determination.

According to a second aspect of the present invention, a display device is provided at an appropriate place of a booth in which the multifunction device is installed, and the control unit controls the display device so as to display waiting time information of the multifunction device installed in the booth. It is characterized by.
When a user in each booth operates the multifunction machine, the processing time for the operation varies depending on the usage contents. Therefore, since the user who entered the booth first and operated it does not always end first, in the present invention, the waiting time information for each booth is individually displayed on the display. Thereby, it is possible to provide information to the user in detail and guide the user waiting in the store to the booth with the least waiting time.

According to a third aspect of the present invention, the information acquisition means inputs a sensor that detects the number of users waiting to use the multi-function device, and usage details desired by a user who waits to use the multi-function device. And an input means.
In order to determine the function assignment of the multifunction device from the information obtained from the information acquisition means and calculate the waiting time, the number of users waiting and what functions each user wants to use are determined in advance. I need to know. Therefore, in the present invention, an input means is used that uses a human sensor to detect the number of users and selects the usage content with a button or inputs the usage content by key operation in order to know the usage content of the user. It is provided as information acquisition means. Thereby, the number of users and a user's intention can be acquired simultaneously.

According to a fourth aspect of the present invention, the control unit displays the display so as to display at least a map around another installation location convenient for use, the waiting time information, and waiting time information at another installation location convenient for the use. The means is controlled.
The content displayed on the display means must be able to reduce the stress on the user and be useful to the user. In other words, the waiting user wants to know the most accurate waiting time until the user becomes available. Therefore, in the present invention, how long is the waiting time at the current store (multifunction machine installation location) on the display means, and how much is the waiting time at other installation locations other than the current store, and how? Information on whether or not to go is displayed. As a result, the user can determine whether or not to wait properly by looking at the information displayed on the display means.

According to a fifth aspect of the present invention, the control unit increases the number of assigned specific functions that reduce the occupation time of the multifunction peripheral among the plurality of functions as the number of users detected by the sensor increases. And
When a plurality of multi-function peripherals are installed, each multi-function peripheral has a different function, resulting in a difference in occupation time for each multi-function peripheral. Therefore, when a large number of users are waiting, it is necessary to increase the operating rate of all multifunction devices. Therefore, in the present invention, as the number of waiting users increases, the number of units assigned to functions with a short occupation time of the multifunction peripheral is increased. Thereby, the operating rate can be increased and the waiting time of the user can be shortened as the number of waiting users increases.

According to a sixth aspect of the present invention, there is provided a standby area where a user of the multi-function peripheral waits, and the sensor is arranged at a position where a user who waits in order can be detected in the standby area.
In order to accurately count the number of users, it is necessary to wait only for users who are willing to use the multifunction device as much as possible in the area where the sensor is provided. Therefore, in the present invention, a line or the like is written on the floor, and a standby is made along the line, and a sensor is installed at a position where a user waiting in turn on the line can be detected. Thereby, it is possible to accurately count the number of users who use the multifunction machine.

According to a seventh aspect of the present invention, the control unit uses the usage content selected by the input unit as a determination material for preferentially determining the function assignment of the multifunction peripheral.
When the input means and the sensor are provided together, the number of users detected by the sensor is only one judgment material for function allocation and does not necessarily reflect the intention of the user. However, since the usage content input by the input means is the intention of the user, it is used as a judgment material for determining the function assignment with priority on the usage content. As a result, the accuracy of the determination for determining the function assignment of the multifunction peripheral can be increased.

According to an eighth aspect of the present invention, the control unit determines function allocation of the multifunction peripheral according to a time zone for each day of the week.
The user usually adopts a certain behavior pattern that varies depending on the day of the week. For example, taking the use of the ATM function as an example, on Mondays, the use tends to concentrate mainly in the morning. On weekends, cash withdrawal users are concentrated in the morning, and on Saturday and Sunday holidays, the number of users decreases. As described above, it is important to assign functions in accordance with the user's behavior pattern in order to increase the operation rate of the multifunction peripheral and improve the convenience of the user. Therefore, in the present invention, the function assignment of the multifunction device is determined according to the time zone for each day of the week. Thereby, it is possible to assign functions in accordance with the user's behavior pattern.

According to a ninth aspect of the present invention, the control unit determines function allocation of the multifunction peripheral in accordance with a predetermined date and time within a month.
User behavior patterns vary depending on the date and time of a month. For example, it varies greatly depending on the beginning of the month and the end of the month, or around the salary day. From the end of the month and from the salary day to five days later, the number of users of the ATM function is overwhelmingly large, but otherwise it is decreasing. Therefore, in the present invention, the function allocation and distribution of the multifunction peripheral are determined according to a predetermined date and time within the month. Thereby, it is possible to assign functions in accordance with the user's behavior pattern.

According to a tenth aspect of the present invention, the control unit increases the number of multifunction peripherals to which the function with the shorter occupied time is allocated during a busy period.
Also, throughout the year, the frequency of use of multifunction devices tends to be relatively high at the end of the year, the beginning of the year, or the time of Bon holidays. During such busy periods, it is necessary to increase the operation rate of the multifunction peripheral. Therefore, in the present invention, the number of assigned functions is increased in the busy period when the occupation time of the MFP is shorter. Thereby, the operating rate in a busy season can be raised and the convenience of the user can be further improved.

The eleventh aspect of the present invention is characterized in that the function allocation of the multi-function peripheral is varied according to the characteristics of the area where the multi-function peripheral is installed.
Multifunction devices are installed at regional bases. There are banks and convenience stores around the store in the city, so if there are a lot of users and the turn is not easy, you can go to the bank or convenience store. May not be. Therefore, in the present invention, the function allocation and distribution of the multifunction peripherals are made different according to the regional characteristics. As a result, it is possible to provide a multifunction device adapted to the local characteristics.

According to a twelfth aspect of the present invention, the control unit cannot manually switch to another function for a multifunction peripheral to which a function having a short occupation time is assigned.
The functions automatically assigned by the control unit cannot basically be changed manually by the user. In particular, for a multi-function peripheral to which a function having a short occupancy time is assigned, there is a risk that if the function is changed, the overall operation rate is lowered. Therefore, according to the present invention, it is impossible to manually switch to another function for a multifunction peripheral to which a function having a short occupation time is assigned. Thereby, it is possible to prevent a reduction in the operating rate of the entire system by fixing the function change that affects the operating rate.

According to a thirteenth aspect of the present invention, the control unit can manually switch to a function having a short occupation time for a multifunction peripheral to which the other function is assigned.
In the present invention, in order to increase the operation rate of the system, it is possible to switch from a function with a long occupancy time to a function with a short occupancy time. Therefore, in the present invention, it is possible to manually switch to a function having a short occupation time for a multifunction peripheral to which another function is assigned. Thereby, it can be made to function in the direction which raises the operation rate of a system.

According to a fourteenth aspect of the present invention, the control unit assigns the function having the short occupation time to at least one multifunction device when determining the function assignment of each multifunction device.
The greatest object of the present invention is to improve the convenience of the user by increasing the operating rate of the system. Therefore, assigning all the functions of a plurality of multifunction peripherals to functions having a long occupation time is not suitable for the purpose of the present invention. Therefore, in the present invention, when determining the function assignment of each multifunction device, a function having a short occupation time is assigned to at least one multifunction device. As a result, it is possible to eliminate the situation in which all the multifunction peripherals operate as functions with a long occupation time, and as a result, it is possible to increase the operating rate of the system.

According to a fifteenth aspect of the present invention, an indicator for displaying the function of the multi-function device is provided at an appropriate place in the booth where the multi-function device is installed.
The multifunction device is installed in a partitioned booth to protect the user's privacy to a minimum. For this reason, it cannot be determined from outside the booth what functions are currently set for the multifunction peripherals in the booth. Therefore, in the present invention, a display device for displaying the functions of the multifunction device is provided at an appropriate place in the booth where the multifunction device is installed so that a user who stands by can see from outside the booth. Thereby, it can be confirmed in advance which booth the standby user should go to.

According to a sixteenth aspect of the present invention, the display means is arranged at a place where the multifunction peripheral is installed.
The display means is preferably installed in a place that is easily visible to a user who stands by to use the multifunction machine. In that sense, it is installed in a place that is easy to see from the waiting area in the store where the user waits. As a result, the user can easily recognize information at another installation location convenient for use during standby.

A seventeenth aspect includes a plurality of multifunction peripheral management systems according to any one of the first to fourteenth aspects, and a management server that controls each of the multifunction peripheral management systems. Information receiving means for receiving the information obtained by the information acquisition means of the machine management system, and calculating the waiting time of the user who uses each of the multifunction machine management systems based on the information received by the information receiving means. It comprises a time calculation means and an information transmission means for transmitting the waiting time information calculated by the time calculation means to each of the MFP management systems.
The store management system of the present invention is configured by connecting a multifunction machine management system and a management server installed in each store via a network. The management server receives information from each MFP management system via the network, calculates the waiting time of the user from the information, and returns it to each MFP management system. Accordingly, the user can simultaneously recognize the waiting time and the waiting time and position of another multifunction machine management system installed in the vicinity or convenient for use from the returned information.

The information from each of the MFP management systems is information on at least usage contents input by the input means, the number of users detected by the sensor, and usage statuses of the functions. And
In order for the management server to calculate the waiting time in each multi-function peripheral management system, at least information on the use contents, the number of users, and the use status of each function is required. In other words, since the occupation time of the multi-function device varies greatly depending on the contents of use, the waiting time varies greatly depending on how many users desire each function. Thereby, the precision which calculates waiting time becomes high, and it can calculate exact waiting time.

According to a nineteenth aspect of the present invention, the multi-function peripheral management system selectively displays on the display means waiting time information related to another installation location that is convenient for use among all waiting time information received by the control unit. Features.
When notifying the waiting time at the other installation location to the user, it is not realistic to inform the user of information such as the installation location far from the installation location where the user is present or the waiting time at the installation location that is inconvenient to use. Therefore, in the present invention, information on the installation location that is convenient for use from the installation location where the user is present (distance that can be reached in a short time by walking or transportation) is selectively displayed. Alternatively, even if it is a place far from the current position of the user, information on a store in a place convenient for the user (neighborhood of work or home, or a place where the user wants to go out) may be provided. Accordingly, it is possible to prevent unnecessary information from being displayed and to provide only valid information to the user.

According to a twenty-second aspect of the present invention, the MFP management system includes a total of waiting time information related to another installation location convenient for use and travel time to the other installation location among all waiting time information received by the control unit. However, when the waiting time at the current installation location is shorter than the waiting time, the waiting time information regarding the other installation location is displayed on the display means.
Based on only information that the waiting time at another installation location convenient for use is short, it is not possible to determine that the operation procedure is completed sooner if the user simply moves to the installation location. That is, if the total of the travel time to another installation location convenient for use and the waiting time there is more than the waiting time currently waiting, there is no point in moving. Therefore, in the present invention, when the total waiting time information related to other installation locations convenient for use and the travel time up to that time is shorter than the waiting time at the current installation location, waiting for other installation locations convenient for use is waited for. The time information is displayed on the display means. As a result, the user can accurately determine whether or not movement is possible from the displayed information.

According to a twenty-first aspect of the present invention, the MFP management system includes a total of waiting time information related to another installation location that is convenient for use and travel time to the other installation location among all waiting time information received by the control unit. If the waiting time is longer than the waiting time at the current installation location, the waiting time information relating to the current installation location is displayed on the display means.
Based on only information that the waiting time at another installation location convenient for use is short, it is not possible to determine that the operation procedure is completed sooner if the user simply moves to the installation location. That is, if the sum of the travel time to another installation location and the waiting time there is more than the waiting time currently waiting, there is no point in moving and there is no need to display the information there. Therefore, in the present invention, when the total of waiting time information about other installation locations and the travel time up to that time is longer than the waiting time at the current installation location, the waiting time information about the current installation location is displayed on the display means. To do. As a result, the user can determine that the waiting will end sooner without moving from the current location.

According to a twenty-second aspect of the present invention, the MFP management system displays information other than the waiting time information on the display unit when a user cannot be detected by the sensor.
When there is no user who uses the multifunction device, it is not necessary to display the waiting time on the display means. In such a case, the display means can be effectively utilized by displaying information such as advertisements on the display means.

According to a twenty-third aspect of the present invention, the display means is provided in an information processing apparatus or a portable terminal that can be used by the user.
For example, when the congestion status of each store can be known using the Internet, the information is viewed from the display of an information processing apparatus or a portable terminal that can be used by the user. At that time, it is meaningless if the display content of the display is different from the content of the display means provided in the store. Therefore, in the present invention, the same contents are displayed by equating the display device of the installation location with the display of the information processing apparatus or portable terminal that can be used by the user. Thereby, even if a user does not go to an installation place, he can grasp | ascertain the congestion condition of an installation place in advance.

A twenty-fourth aspect is characterized in that the management server can display the waiting time information at least by an information processing device or a portable terminal.
It is more convenient for the user to know a certain situation in advance than to know the congestion situation of the store after going to the store. Therefore, in the present invention, the waiting time information transmitted from the management server can be retrieved from an information processing apparatus such as a PC or a portable terminal such as a cellular phone. Thereby, the place of the store with the least waiting time can be grasped in advance.

25. The management server is installed in each booth by calculating a remaining operation time until completion by the time calculating means when a multifunction machine installed in the booth is operated by the user. The control unit is controlled to display on the display.
A user who operates the multifunction device operates in accordance with the operation instruction of the multifunction device. At that time, when one operation is completed and the next operation is performed, the time until all operations are completed is calculated and displayed on the display unit, so that the waiting user can find which booth It is possible to recognize in advance whether the waiting time is the shortest.

  According to the present invention, based on a plurality of multifunction peripherals having at least two different functions, a sensor for detecting the number of users waiting to use the multifunction peripheral, and the number of users detected by the sensors. For use in which a control unit that predicts the number of users for each function and assigns any one function to each multifunction device, wait time information until at least the multifunction device can be used, and other multifunction devices are installed Display means for displaying convenient installation location information, improving user convenience, leveling the usage efficiency of each installation location, saving space in the store, and reducing running costs be able to.

Hereinafter, the present invention will be described in detail with reference to embodiments shown in the drawings. However, the components, types, combinations, shapes, relative arrangements, and the like described in this embodiment are merely illustrative examples and not intended to limit the scope of the present invention only unless otherwise specified. .
FIG. 1 is a diagram showing an external configuration of a multi-function peripheral constituting the multi-function peripheral management system of the present invention. The multi-function device 50 includes a card take-out / take-in port 1 that is taken out to return the card after inserting the card and reading the information, a speaker 2 that sends the guidance information when the touch panel display 3 is displayed, Touch panel display 3 for displaying operation explanations and contract explanations, a bill insertion / reception slot 4 for depositing / withdrawing cash when switching to the ATM function, a scanner 5 for reading the contents of certificates and contracts, and operation A guide phone 6 that calls an attendant for conversation and a form discharge port 7 that prints and outputs a form are provided. Note that a detailed description of the multi-function device 50 is omitted here because it is not the gist of the present invention.

FIG. 2 is an in-store configuration diagram of the multifunction peripheral management system according to the embodiment of the present invention. In the following embodiment, a multi-function automatic contract machine having an ATM function and an automatic contract function will be described as an example of the multi-function machine. This multi-function machine management system 60 includes a plurality of multi-function automatic contract machines (hereinafter referred to as multi-function automatic contract machines) having an ATM function for automatically depositing and paying cash and an automatic contract function for concluding a loan contract with a user. 50a to 50e), the sensor 13 for detecting the number of users waiting to use the multifunction devices 50a to 50e, waiting time information until each multifunction device 50a to 50e can be used, and convenient to use (Distance that can be reached in a short time by walking or transportation means) Display (display means) 21 for displaying other store information, input means 12 for inputting the usage details desired by the waiting user 15, a sensor 13 and While predicting or / and recognizing the number of users for each function based on the information acquired by the input means 12, and assigning any one function to each of the multi-function devices 50a to 50e A control unit 18 for controlling the Isupurei 21, is configured to include a. Each of the multi-function devices 50a to 50e is installed in the booths 17a to 17e, respectively. Further, the user 15 waits in turn in the standby area 16 where the user waits for using the multi-function devices 50a to 50e, and a plurality of sensors 13 are arranged at positions where the waiting user can be detected. Information of the input unit 12 and the plurality of sensors 13 is input to the control unit 18 through the signal line 14, and the multi-function devices 50 a to 50 e are controlled by the control unit 18 through the control line 19.
In the present embodiment, the input means 12 and the sensor 13 are provided in the store 10, but only the sensor 13 or only the input means 12 may be configured. The sensor 13 is preferably a so-called human sensor that detects reflected light by infrared rays.

  Next, a schematic operation of the MFP management system 60 according to the configuration of the present embodiment will be described. In addition, in order to simplify description, the case where four users are waiting in the store 10 is demonstrated. The sensor 13 inputs the number of users waiting in the waiting area 16 to the control unit 18 via the signal line 14. When the control unit 18 detects that the current waiting number is four, two of the multifunction devices 50a to 50e are set to the ATM function, and the other three multifunction devices are set to the automatic contract function. (The setting method will be described later). The display is displayed by the display 9 provided at the entrance of the booth 17 and the waiting time for each booth 17 is displayed on the display 9 (see FIG. 6). The user who visits the store to see the display 9 and uses the ATM function enters the display booth and finishes his work. At this time, if there are two or less users of the ATM function, other users can enter the booth displaying the automatic contract function to complete the business, but there are two or more users of the ATM function. In the case of, wait for the booth to be available. However, since the time required to occupy the multifunction device by the ATM function is relatively short, there is no waiting for a long time. Further, when all four users use the automatic contract function, it is necessary to wait until a multifunction machine set for the automatic contract function becomes available. Even in such a case, it is possible to confirm in advance which booth has the short waiting time by looking at the waiting time of the display 9. Here, since the number of users in the standby area 16 changes when the user 15 enters the booth 17, the sensor 13 inputs the information to the control unit 18 in real time, but the control unit 18 assigns the function each time. The input of the sensor 13 is controlled to be monitored at a predetermined time interval.

Further, in this embodiment, the function assignment of the MFP is not set uniquely depending on the number of users, but the function that the user wants to use is input in advance by the input means 12 installed in the vicinity of the entrance 11. For example, the number of multifunction devices set for the ATM function may be increased from two to one to increase the overall operating rate.
Further, the contents displayed on the display 21 must be useful for the user 15 while reducing the stress of the user 15. In other words, the waiting user 15 wants to know the most how long he / she can wait to use it. Therefore, in the present embodiment, what is the waiting time at the current location on the display 21, and what is the waiting time at other installation locations other than the current location, and how to go there? Information is displayed on the same screen (details will be described later). As a result, the user 15 can determine whether or not to wait properly by looking at the information displayed on the display 21. Information may be displayed on separate screens.

  That is, the MFPs 50a to 50e have at least two different functions such as an automatic contract function and an ATM function, and are set so that a user of the MFP can freely select one of these functions. In addition, for example, when all of the multiple MFPs 50a to 50e are used as the automatic contract function, a situation occurs in which the user of the ATM function waits for a long time. Therefore, in the present embodiment, in order to prevent these situations, the number of users for each function is predicted or / and recognized based on the information acquired by the sensor 13, and any one of the multifunction devices is selected. It determines the assignment of one function. If no information is given to the waiting user 15, the longer the waiting time is, the more stress is applied. Therefore, in the present embodiment, in order to give the user 15 the waiting time for each of the multi-function devices 50a to 50e and the waiting time information of the multi-function device in another installation location convenient for use, the display 21 for displaying the information is displayed. Was provided. Thereby, the convenience of the user 15 can be improved, the space in the store 10 can be saved, and the running cost can be reduced. For example, in the store 10 in which five multi-function devices 50a to 50e are installed, if 4 units are allocated exclusively for automatic contracting machines according to the number of users waiting, one unit is allocated exclusively for ATMs. This eliminates the problem that ATM users wait for a long time. Further, the user who stands by can reduce the stress from the information on the display 21 and make an accurate determination.

In addition, when a user in each booth operates the multifunction machine, the processing time for the operation varies depending on the usage contents. Therefore, since the user who entered the booth 17 and operated first does not always finish first, in this embodiment, the waiting time information for each booth is individually displayed on the display unit 9. Thereby, it is possible to provide information to the user in detail and guide the user waiting in the store to the booth with the least waiting time.
In addition, when the allocation of the ATM function and the automatic contract function is determined using only the number of users 15 waiting in the standby area 16 as the determination material, it is necessary to fix the allocation number corresponding to the number of people in advance. The determination method is determined statistically or based on past results. However, the disadvantage of this method is that it does not necessarily accurately reflect the user's intention. Therefore, in the present embodiment, the store 10 is provided with an input unit 12 for inputting the usage content desired by the user 15, and the usage content is input by the input unit 12 before use. Thereby, the intention of the user 15 can be accurately reflected in the material for determining the function assignment. For example, if there are 10 users waiting for use statistically, even if the number of users of the automatic contract function is 3 and the number of ATM users is 7, the function desired by the actual user If the breakdown is different, the operation reflecting the actual use will not be possible. According to the present embodiment, it is possible to assign functions according to reality by having the functions desired by the user who actually stands by input in advance.

In addition, when the purpose of use of the waiting user 15 is input using the input means 12 and allocation of the ATM function and the automatic contract function is determined based on the input content, all of the users 15 who have visited the store 10 Does not necessarily enter. That is, it may be inaccurate to determine only the usage contents input using the input unit 12 as the material. Therefore, in the present embodiment, the number of users is simultaneously detected by the sensor 13 in order to compensate for this, and the functions are assigned to the multifunction devices 50a to 50e based on both data. Thereby, it is possible to provide a more accurate function assignment determination material.
In addition, in order to accurately count the number of users, it is necessary to wait only for users who intend to use the multi-function device 50 as much as possible in a place where the sensor 13 is provided. Therefore, in the present embodiment, a line or the like is written on the floor, and the line is made to wait along the line, and the sensor 13 is installed at a position where the user waiting in turn on the line can be detected. Thereby, the number of users who use the multi-function device 50 can be accurately counted.

Further, the control unit 18 cannot manually switch to another function for the multifunction peripheral to which the ATM function is assigned. That is, the function automatically assigned by the control unit 18 cannot be changed manually. In particular, for a multifunction peripheral to which an ATM function is assigned, there is a risk that the overall operating rate may be reduced if the function is changed. Therefore, in the present embodiment, it is impossible to manually switch to another function for a multifunction peripheral to which an ATM function is assigned. Thereby, it is possible to prevent a reduction in the operating rate of the entire system by fixing the function change that affects the operating rate.
Further, the control unit 18 can manually switch to the ATM function for the multifunction peripheral to which the automatic contract function is assigned. That is, in the present embodiment, in order to increase the operating rate of the system, the automatic contract function having a long occupation time may be switched to the ATM function having a short occupation time. Therefore, in the present embodiment, it is possible to manually switch to the ATM function for the multifunction peripheral to which the automatic contract function is assigned. Thereby, it can be made to function in the direction which raises the operation rate of a system.

  The control unit 18 assigns an ATM function having a short occupation time to at least one multifunction device when determining the function assignment of each of the multifunction devices 50a to 50e. That is, the greatest object of the present invention is to improve the convenience of the user by increasing the operating rate of the system. Therefore, it is not appropriate for the purpose of the present invention to assign all the functions of the plurality of multifunction peripherals 50a to 50e to the automatic contract function having a long occupation time. Therefore, in the present embodiment, the ATM function is assigned to at least one multifunction device when determining the function assignment of each of the multifunction devices 50a to 50e. As a result, it is possible to eliminate the situation in which all the multifunction peripherals operate as the automatic contract function, and as a result, it is possible to increase the operating rate of the system (however, there is an exception in FIG. 8).

  FIG. 3 is an overall configuration diagram of the store management system according to the embodiment of the present invention. The store management system 100 includes a multifunction device management system 60 provided in each store 10, a management server 31 that controls each multifunction device management system 60, a network 30 that connects each store 10 and the management server 31, and The management server 31 includes an information receiving unit 32 that receives information from each multifunction device management system 60 in each store 10, and each multifunction device management system 60 based on the information received by the information receiving unit 32. A time calculating unit 33 for calculating a waiting time of a user to be used; and an information transmitting unit 34 for transmitting the waiting time information of all stores calculated by the time calculating unit 33 to each multi-function peripheral management system 60. Has been. In addition, the management server 31 can display waiting time information by at least a PC (information processing apparatus) 35 or a mobile terminal 36 such as a mobile phone. That is, it is more convenient for the user to know a certain situation in advance than to know the congestion situation of the store 10 after going to the store 10. Therefore, in this embodiment, the waiting time information transmitted from the management server 31 can be searched from the information processing device 35 such as a PC or the portable terminal 36 such as a cellular phone. Thereby, the place of the store with the least waiting time can be grasped in advance. When the function of the multi-function device 50 installed in each store 10 is set to the automatic contract function, the contract processing may be performed separately by the center server 37.

As described above, the store management system 100 according to the present embodiment is configured by connecting the MFP management system 60 and the management server 31 installed in each store 10 via the network 30. The management server 31 receives information from each MFP management system 60 via the network 30, calculates the waiting time of the user from the information, and returns the information to each MFP management system 60. Thereby, the user in the store can simultaneously recognize the waiting time and the position of the MFP management system 60 installed in the store convenient for use from the returned information.
Moreover, even if it is a place far from the current position of the user, information on a store in a place convenient for the user (a neighborhood of the workplace or home, or a place where the user wants to go out) may be provided.

Further, for example, when the congestion status of each store can be known from the Internet, the information is viewed from the display of the PC 35 or the portable terminal 36 that can be used by the user. At that time, it is meaningless if the display content of the display is different from the content of the display 21 provided in the store 10. Therefore, in the present embodiment, the display 21 provided in the store 10 and the display of the PC 35 or the portable terminal 36 that can be used by the user are identified and the same contents are displayed. Thereby, even if the user does not go to the store 10, the user can grasp the congestion situation of the store 10 in advance.
Further, every time the multifunction device installed in the booth 17 is operated by the user 15, the remaining operation time is calculated by the time calculation means 33 and displayed on the display devices 9 installed in the booths 17a to 17e. Thus, the control unit 18 is controlled. That is, the user 15 who operates the multi-function device 50 operates according to the operation instruction of the multi-function device 50. At that time, when one operation is completed and the operation proceeds to the next operation, the time until all the operations are completed is calculated and displayed on the display 9, so that the waiting user 15 You can recognize in advance whether the booth has the shortest waiting time.

  FIG. 4 is a flowchart for explaining the operation of the store management system. In this flowchart, as a meaning of a place that is convenient for use, a place installed in the vicinity from the store will be described. First, the users in the booths 17a to 17e are detected by the sensor 22, and the users waiting in the store 10 are detected by the sensor 13 (S1). Such information is transmitted to the control unit 18 through the signal line 14 (S2). The control unit 18 that has received the information processes the information and transmits it to the management server 31 via the network 30 (S3). In the management server 31, information transmitted from each control unit 18 is received by the information receiving means 32, and waiting time information of each store is calculated by the time calculating means 33 (S4). Then, along with the calculated waiting time information, a map of the neighborhood is transmitted to each store 10 via the network 30 by the information transmitting means 34 (S5). At each store 10, the current waiting time information of the multifunction peripheral is displayed on the display 9 (S 12), and the sensor 13 detects whether there is a waiter in the store (S 6). (NO in S6) Information such as an advertisement is displayed on the display 21 (S10), and after waiting for a predetermined time (S9), the process returns to step S1 and repeats.

  On the other hand, if there is a waiting person in the store in step S6 (YES in S6), it is determined whether or not a nearby store should be used (S7). For example, as a determination method, when the waiting time information about the neighboring store and the total travel time to the neighboring store among all waiting time information received by the control unit 18 is shorter than the waiting time at the current store, Waiting time information related to nearby stores is displayed on the display 21 (S8). In the case where the total of the waiting time information about the nearby store and the travel time to the neighboring store among all the waiting time information received by the control unit 18 in step S7 is longer than the waiting time at the current store, The waiting time information about the store is displayed on the display 21 (S11). Then, after waiting for a certain time (S9), the process returns to step S1 and repeats.

  FIG. 5A shows an example of waiting time information displayed on the display. In this example, a map 40 displaying the vicinity of neighboring stores is displayed on the left side of the display 21, and the current store and neighboring store information 41 are displayed on the right side. The map 40 displays, for example, the current store position (A) in a blinking manner, and the neighboring store position (B) in a blinking manner. In addition, the store information 41 includes: “XX branch offices: 5 corners waiting time: corner 1 ... 5 minutes, corner 2 ... 30 minutes, corner 3 ... 40 minutes, corner 4 ... 50 minutes , Corner 5 ... 5 minutes, please wait. "Below that," If you are in a hurry, you can also use the following stores. Information on nearby store corners ΔΔ Branch Number of corners installed 3 units on foot ... 3 Minutes waiting time corner 1... 0 minutes, corner 2... 10 minutes, corner 3. Thus, the display 21 displays the current waiting time information for each store for each corner. In addition, waiting time information and travel time 41 and a map 40 for nearby stores are displayed.

  FIG. 5B shows another example of waiting time information displayed on the display. In this example, a map 40 displaying the vicinity of neighboring stores is displayed on the left side of the display 21, and the current store and neighboring store information 42 are displayed on the right side. The map 40 displays, for example, the current store position (A) in a blinking manner, and the neighboring store position (B) in a blinking manner. In addition, the store information 42 includes “XX branch waiting time ATM: 5 minutes, automatic contract machine: please wait 35 minutes”, and below that, “If you are in a hurry, please visit the following stores and ATMs. Neighboring store / ATM corner information ΔΔ branch Walking ... 3 minutes Waiting time ATM ... 0 minutes Automatic contract machine ... 10 minutes "is displayed. Thus, the display 21 displays the current waiting time information for each store for each multifunction device. In addition, waiting time information and travel time 42 and a map 40 for nearby stores are displayed.

FIG. 6 is a diagram showing an example of the display contents of the display provided in the booth. In the booths 17a to 17e where the multi-function device 50 is installed, the display 9 for displaying the functions of the multi-function devices 50a to 50e is provided. That is, the multi-function device 50 is installed in the partitioned booths 17a to 17e so that the privacy of the user can be kept to a minimum. Therefore, it cannot be determined from outside the booths 17a to 17e what functions are currently set for the multifunction machines in the booths 17a to 17e.
A user who operates the multi-function devices 50a to 50e operates according to the operation instruction of the multi-function device. At that time, when one operation is completed and the operation proceeds to the next operation, the time until all operations are completed is calculated and displayed on the display 9, so that the waiting user can select which booth It is possible to recognize in advance whether the waiting time is the shortest.

  Therefore, in the present embodiment, the display device 9 that displays the function of the multi-function device 50 is provided at an appropriate place in the booths 17a to 17e where the multi-function device 50 is installed so that the user who stands by can see from outside the booths 17a to 17e. It is. For example, in the case of an ATM function, “ATM corner” as shown in FIG. 6A is displayed, and in the case of an automatic contract function, “automatic contract machine corner” is displayed as shown in FIG. 6B. Thereby, it can be confirmed in advance to which booth the waiting user 15 should go. Also, when one operation is completed and the next operation is started, the time until all operations are completed is calculated, and “Please wait 5 minutes” as shown in FIG. 6C, FIG. ) Is displayed as “Please wait 30 minutes”, and when the operation is completed, “You can use now” is displayed as shown in FIG. Thereby, the waiting user can recognize in advance which booth has the shortest waiting time.

  FIG. 7 is a diagram for explaining a function assignment method according to the first embodiment of the present invention. This will be described with reference to FIG. This method is an example of assigning functions of the multi-function devices 50a to 50e based on the number of users detected by the sensor 13. For example, when there are five multifunction peripherals and the number of users detected by the sensor 13 is 0 to 2, the allocation is made to one ATM function and four automatic contract functions. Similarly, when the number of users detected by the sensor 13 is 3-5, the allocation of 2 ATM functions and 3 automatic contract functions is made, and the number of users detected by the sensor 13 is 6-10. Is assigned to 3 ATM functions and 2 automatic contract functions, and when the number of users detected by the sensor 13 is 11 or more, it is assigned 4 ATM functions and 1 automatic contract function. In this way, even if the number of persons detected by the sensor 13 is the smallest, the number of ATM functions is reduced to one. However, as the number of persons increases, the number of ATM functions is increased and the number of automatic contract functions is decreased. Is.

That is, when a plurality of multifunction devices 50 are installed, a difference occurs in the occupation time for each multifunction device due to the functions of each multifunction device. Therefore, when a large number of users 15 are waiting, it is necessary to increase the operating rates of all the multifunction devices 50a to 50e. Therefore, in the present embodiment, the greater the number of users waiting, the greater the number of units assigned to the ATM function with a shorter occupation time of the multifunction peripheral. Thereby, the operating rate can be increased and the waiting time of the user can be shortened as the number of waiting users increases. The function allocation ratio is an example, and is not limited to this ratio.
Further, when the input unit 12 and the sensor 13 are provided, the number of users detected by the sensor 13 is only one judgment material for function allocation, and does not necessarily reflect the intention of the user 15. Absent. However, since the usage content input by the input means 12 is the intention of the user 15, it is used as a judgment material for determining the function assignment with priority on the usage content. Thereby, the accuracy of the determination for determining the function assignment of the multi-function devices 50a to 50e can be increased.

  FIG. 8 is a diagram for explaining a function assignment method according to the second embodiment of the present invention. In the present embodiment, the control unit 18 determines the function assignment of the multi-function device 50 according to the time zone for each day of the week. That is, 4 ATM functions as A pattern, 1 automatic contract function, 3 ATM functions as B pattern, 2 automatic contract functions, 2 ATM functions as C pattern, 3 automatic contract functions, ATM function 1 as D pattern 5 patterns of 5 units, 4 automatic contract functions, 5 ATM functions as E pattern, 5 functions of multi-function device (switchable to ATM function manually), for example, from 9:00 to 11:00 on Monday A B pattern, an A pattern from 11:00 to 14:00, a B pattern from 14:00 to 16:00, a C pattern from 16:00 to 18:00, a D pattern from 18:00 to 19:00, and an E pattern from 19:00 onwards. On Saturdays and Sundays and holidays, a B pattern is set from 9:00 to 11:00, a C pattern is set from 11:00 to 18:00, and a B pattern is set after 18:00. Thus, the time distribution of the pattern is changed for each day of the week.

  That is, the user 15 usually adopts a certain behavior pattern that varies depending on the day of the week. For example, taking the use of the ATM function as an example, on Mondays, the use tends to concentrate mainly in the morning. On weekends, cash withdrawal users are concentrated in the morning, and on Saturday and Sunday holidays, the number of users decreases. As described above, it is important to assign functions in accordance with the user's behavior pattern in order to increase the operating rate of the multi-function devices 50a to 50e and improve the convenience of the user 15. Therefore, in the present embodiment, the function allocation of the multifunction peripherals 50a to 50e is determined according to the time zone for each day of the week. Thereby, it is possible to assign functions in accordance with the behavior pattern of the user 15.

FIG. 9 is a diagram for explaining a function assignment method according to the third embodiment of the present invention. In the present embodiment, the control unit 18 determines the function assignment of the multi-function device 50 according to a predetermined date and time within the month. In other words, A pattern is 4 ATM functions, 1 automatic contract function, B pattern is 3 ATM functions, 2 automatic contract functions, C pattern is 3 patterns of 2 ATM functions and 3 automatic contract functions. Prepared, B pattern from 9 o'clock to 11 o'clock from 25th to 5th excluding the end of the month, A pattern from 11 o'clock to 15 o'clock, B pattern from 15 o'clock to 19 o'clock, C pattern after 19 o'clock To do. Also, if the end of the month or the end of the month is Saturday or Sunday, the first business day of the following month is set as the A pattern from 19:00 to 19:00, and after 19:00 as the B pattern. In addition, a B pattern is set from 9:00 to 11:00 on Saturdays, Sundays and public holidays during the period, a C pattern is set from 11:00 to 18:00, and a B pattern is set after 18:00.
That is, the behavior pattern of the user 15 varies depending on the date and time of one month. For example, it varies greatly depending on the beginning of the month and the end of the month, or around the salary day. From the end of the month and from the salary day to five days later, the number of users of the ATM function is overwhelmingly large, but otherwise it is decreasing. Therefore, in this embodiment, the function allocation and distribution of the multifunction peripheral are determined according to a predetermined date and time within the month. Thereby, it is possible to assign functions in accordance with the user's behavior pattern.

  In addition, as a function assignment method according to the fourth embodiment of the present invention, the control unit 18 increases the number of MFPs to which the ATM function is assigned during the busy season. That is, the frequency of use of the multifunction device tends to be relatively high throughout the year at the end of the year, the beginning of the year, or during the Bon holiday. During such busy periods, it is necessary to increase the operation rate of the multifunction peripheral. Therefore, in the present embodiment, the number of assigned ATM functions of the multifunction device is increased during the busy season. Thereby, the operating rate in a busy season can be raised and the convenience of the user can be further improved.

  Further, as a function assignment method according to the fifth embodiment of the present invention, the function assignment of the multifunction device is made different according to the characteristics of the area where the multifunction device is installed. That is, the place where the multi-function peripheral is installed is set up at a base in each region. There are banks and convenience stores around the store in the city, so if there are a lot of users and the turn does not go around easily, you can go to the bank or convenience store. May not be. Therefore, in the present invention, the function allocation and distribution of the multifunction peripherals are made different according to the regional characteristics. As a result, it is possible to provide a multifunction device adapted to the local characteristics.

  FIG. 10 is a diagram showing a new contract / card issue flow and a scheduled end time when the automatic contract function is set. First, when the user enters the booth where the automatic contract function is set, a screen as shown in FIG. 10A is displayed on the display unit 45 of the multifunction machine. At that time, “Please wait 50 minutes” is displayed on the display 9. Therefore, when the user applies for the first time, the user presses the “customer who applied for the first time” button 46 on the left side. Next, the screen of the display unit 45 is switched to FIG. At that time, “Please wait for 45 minutes” is displayed on the display 9. Then, when the user selects a document and presses a “confirm” button 47, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait for 42 minutes” is displayed on the display 9. Therefore, when the user fills in the necessary items on the application form and presses the “confirm” button 48, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait for 34 minutes” is displayed on the display 9. Therefore, when the user confirms the display contents and presses the “confirm” button 49, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait for 19 minutes” is displayed on the display 9. When the user confirms the display contents and presses the “confirm” button 52, the screen of the display unit 45 is then switched to FIG. 10 (f). At that time, “Please wait for 17 minutes” is displayed on the display 9. When the user confirms the display content and presses the “Agree” button 53, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait 10 minutes” is displayed on the display 9. Therefore, when the user confirms the display contents and presses the “card receipt” button 54, for example, the card is received from the card removal / take-in port 1 of the multi-function device 50.

  FIG. 11 is a diagram showing a contract content change flow and a scheduled end time when the automatic contract function is set. First, when the user enters the booth where the automatic contract function is set, a screen as shown in FIG. 11A is displayed on the display unit 45 of the multifunction machine. At that time, “Please wait 25 minutes” is displayed on the display 9. Therefore, when the user applies for the change of the contract content, the user presses the “Change Customer Contract Content with Use” button 55 on the right side. Next, the screen of the display unit 45 is switched to FIG. At that time, “Please wait 20 minutes” is displayed on the display 9. When the user selects a document and presses the “confirm” button 56, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait for 17 minutes” is displayed on the display 9. When the user fills in the application form and presses the “confirm” button 57, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait for 14 minutes” is displayed on the display 9. When the user confirms the display contents and presses the “confirm” button 58, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait for 11 minutes” is displayed on the display 9. Therefore, when the user confirms the display contents and presses the “confirm” button 59, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait 8 minutes” is displayed on the display 9. When the user confirms the display content and presses the “agree” button 65, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait 5 minutes” is displayed on the display 9. Therefore, the user confirms the display contents and presses an “end” button 66 to end the process.

  FIG. 12 is a diagram showing a card reissue flow and a scheduled end time when the automatic contract function is set. First, when the user enters the booth where the automatic contract function is set, a screen as shown in FIG. 12A is displayed on the display unit 45 of the multifunction machine. At that time, “Please wait 15 minutes” is displayed on the display 9. Therefore, when the user applies for the change of the contract contents, the “card reissue” button 67 on the left side is pressed. Next, the screen of the display unit 45 is switched to FIG. At that time, “Please wait for 11 minutes” is displayed on the display 9. Then, when the user selects a document and presses a “confirm” button 68, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait 9 minutes” is displayed on the display 9. When the user fills in the application form and presses the “confirm” button 69, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait 7 minutes” is displayed on the display 9. When the user confirms the display content and presses the “confirm” button 70, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait for 6 minutes” is displayed on the display 9. Therefore, when the user confirms the display contents and presses the “confirm” button 71, the screen of the display unit 45 is then switched to FIG. At that time, “Please wait 5 minutes” is displayed on the display 9. Therefore, the user confirms the display contents and presses an “end” button 72 to end the display.

1 is a diagram illustrating an external configuration of a multi-function peripheral that constitutes a multi-function peripheral management system according to the present invention. FIG. It is a block diagram of the multifunction device management system according to the embodiment of the present invention. 1 is an overall configuration diagram of a store management system according to an embodiment of the present invention. It is a flowchart explaining operation | movement of a shop management system. It is the figure which displayed an example of waiting time information on a display. It is a figure which shows an example of the display content of the indicator with which the booth was equipped. It is a figure explaining the function allocation method which concerns on the 1st Embodiment of this invention. It is a figure explaining the function allocation method which concerns on the 2nd Embodiment of this invention. It is a figure explaining the function allocation method which concerns on the 3rd Embodiment of this invention. It is a figure which shows a new contract and a card | curd issuance flow, and the scheduled end time when an automatic contract function is set. It is a figure which shows a contract content change flow and the scheduled end time when an automatic contract function is set. It is a figure which shows a card reissue flow and the scheduled end time when an automatic contract function is set.

Explanation of symbols

  10 stores, 11 entrances, 12 input means, 13 and 22 sensors, 14 signal lines, 15 users, 16 standby areas, 17a to 17e booths, 18 control units, 19 control lines, 21 displays, 30 networks, 31 management servers, 32 information receiving means, 33 time calculating means, 34 information transmitting means, 50a to 50e compound automatic contract machine, 60 compound machine management system, 100 store management system

Claims (25)

A plurality of multifunction machines having at least two different functions;
Display means for displaying at least waiting time information of each multifunction device and waiting time information for each multifunction device installed in another installation location convenient for use;
Information acquisition means for acquiring information on the number of users waiting to use the multi-function peripheral and usage details desired by the users;
Based on the information acquired by the information acquisition means, the number of users for each function is predicted and / or recognized, and any one function is assigned to each multifunction device and the display means is controlled. A multifunction machine management system comprising: a control unit;   A display device is provided at an appropriate place of a booth in which the multifunction device is installed, and the control unit controls the display device to display waiting time information of the multifunction device installed in the booth. Item 4. The multifunction device management system according to Item 1.   The information acquisition means includes: a sensor that detects the number of users waiting to use the multifunction peripheral; and an input means that inputs usage details desired by a user waiting to use the multifunction peripheral. The multifunction device management system according to claim 1, wherein the multifunction device management system is provided.   The control unit controls the display unit to display at least a map around another installation location convenient for use, the waiting time information, and waiting time information at another installation location convenient for use. The multifunction device management system according to claim 1, wherein   2. The control unit increases the number of units to which a specific function that reduces the occupation time of the multifunction peripheral among the plurality of functions is allocated as the number of users detected by the sensor increases. The multifunction device management system according to 2 or 3.   4. The apparatus according to claim 1, further comprising a standby area in which a user of the multi-function peripheral stands by, wherein the sensor is disposed at a position in the standby area where a user waiting in order can be detected. MFP management system described in 1.   6. The multifunction peripheral management according to claim 1, wherein the control unit uses the content selected by the input unit as a determination material for preferentially determining the function assignment of the multifunction peripheral. system.   The multifunction device management system according to claim 1, wherein the control unit determines function assignment of the multifunction device according to a time zone for each day of the week.   The multifunction device management system according to claim 1, wherein the control unit determines function assignment of the multifunction device according to a predetermined date and time within a month.   10. The multifunction device management system according to claim 1, wherein the control unit increases the number of multifunction devices to which the function having the shorter occupied time is assigned during a busy period.   10. The multifunction device management system according to claim 1, wherein the function assignment of the multifunction device varies according to the characteristics of the area where the multifunction device is installed. 11.   12. The control unit according to claim 1, wherein the control unit cannot manually switch to another function for a multifunction peripheral to which the function having a short occupation time is assigned. 13. MFP management system.   12. The control unit according to claim 1, wherein the controller can manually switch to a function having a short occupation time for a multifunction peripheral to which the other function is assigned. 13. The MFP management system described.   The said control part allocates the function with the said short occupancy time to at least 1 multifunction machine, when determining the function assignment of each said multifunction machine. MFP management system.   15. The multi-function peripheral management system according to claim 1, further comprising a display for displaying the function of the multi-function peripheral at an appropriate place in a booth where the multi-function peripheral is installed.   16. The multifunction peripheral management system according to claim 1, wherein the display unit is disposed at a place where the multifunction peripheral is installed. A plurality of MFP management systems according to any one of claims 1 to 16, and a management server that controls each MFP management system,
The management server uses information reception means for receiving information obtained by the information acquisition means of each multifunction machine management system, and uses each of the multifunction machine management systems based on the information received by the information reception means. A store management system comprising: time calculation means for calculating a waiting time of a user; and information transmission means for transmitting the wait time information calculated by the time calculation means to each of the multifunction peripheral management systems.   18. The information from each MFP management system is information on at least usage contents input by the input means, the number of users detected by the sensor, and usage status of each function. The store management system described in 1.   The multifunction peripheral management system selectively displays on the display unit waiting time information related to another installation location that is convenient for use among all waiting time information received by the control unit. The store management system according to 17 or 18.   The multifunction device management system is configured such that, among all waiting time information received by the control unit, the sum of waiting time information related to the other installation location convenient for use and travel time to the other installation location is the current installation. 20. The store management system according to claim 17, 18 or 19, wherein when the waiting time at the place is shorter than the waiting time information, the waiting time information regarding the other installation place is displayed on the display means.   The multifunction device management system is configured such that, among all waiting time information received by the control unit, the sum of waiting time information related to the other installation location convenient for use and travel time to the other installation location is the current installation. 20. The store management system according to claim 17, 18 or 19, wherein when the waiting time is longer than a waiting time at a place, waiting time information relating to the current installation location is displayed on the display means.   The said multifunction machine management system displays information other than the said waiting time information on the said display means, when a user cannot be detected by the said sensor, The said display means is characterized by the above-mentioned. Store management system.   The store management system according to any one of claims 17 to 22, wherein the display unit is provided in an information processing apparatus or a portable terminal that can be used by the user.   The store management system according to any one of claims 17 to 23, wherein the management server can display the waiting time information at least by the information processing apparatus or the portable terminal.   The management server calculates a remaining operation time until completion by the time calculation means when a multifunction device installed in the booth is operated by the user, and displays it on a display installed in each booth. The store management system according to any one of claims 17 to 24, wherein the control unit is controlled to do so.

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