JP2008071181A - Ticket vending machine, ticket gate machine, and station service system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a ticket vending machine, ticket gate machine, and station service system improving convenience for a user who needs care and reducing burden on station personnel in charge. <P>SOLUTION: An input of use information showing a user needing care and ticket examination information necessary for ticket examining work is received in a ticket vending machine 100, and a ticket medium having the input use information and the ticket examination information is issued. The issued ticket medium is processed in a ticket examining machine 200, and gives unique identification information to the ticket medium. A database for identification information of the ticket medium having the use information processed by the ticket examining machine 200 is controlled in a host server 10. The information is read out from the ticket medium in a reader 300. Based on the read information including the use information and identification information, a care device 400 is controlled to care the user based on the identification information in the database after comparing the identification information read out from the ticket vending machine with the database. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a ticket vending machine, a ticket gate, and a station service system, and in particular, a ticket vending machine for ticket media having usage information necessary for assisting a user who uses transportation, and an assistance assisting the user. The present invention relates to a ticket gate equipped with a device and a station service system.

  In recent years, ticket gate machines have been introduced for the purpose of labor saving of ticket gate processing. This ticket gate is a magnetic ticket medium such as an admission ticket, prepaid card, commuter pass, and ticket when a user enters a facility such as a station premises or amusement facility, or enters a facility. The ticket gate processing is performed to determine whether or not to allow the user to pass based on the ticket gate information magnetically recorded on the ticket medium.

  In recent years, ticket gates that handle wireless ticket media in addition to magnetic ticket media have been introduced. Such a wireless ticket gate performs wireless communication with the ticket medium, and performs a ticket gate process for determining whether or not to allow the user to pass based on the ticket information read from the ticket medium.

  In addition to such ticket gates, transportation facilities such as trains and buses are used not only by healthy people but also by users who need assistive devices such as wheelchairs or users who need some kind of assistance. ing. Currently, users who need assistance are accompanied by a station staff from the time of entering the boarding station, and they get on the vehicle with the assistance of the station staff. ), It is necessary to arrange assistance by station staff. Similarly, at the getting-off station, the person in charge gets off from the vehicle with the assistance of the station clerk, and the station clerk will accompany him until he / she enters. As described above, all assistance for using a transportation facility for a user who needs assistance is performed manually.

A navigation system capable of automatically arranging necessary assistance support such as appropriate route search and advance assistance reservation for a user who needs such assistance, and a navigation method used therefor have been proposed ( For example, see Patent Document 1).
JP 2005-56208 A

  Assistance when using transportation is still done by humans. In other words, for users who require assistance, station staff will accompany you when using transportation, especially when entering and leaving (if necessary, when changing trains) to operate or install assistance equipment. There is a need. In addition, in order to arrange the assistance of the station staff at each station, the station staff needs to contact the station staff at the corresponding station in advance. Moreover, depending on the situation of the station staff, a long waiting time may be given to the user.

  The present invention has been made in view of the above-described problems, and its purpose is to improve convenience for users who need assistance and to reduce the burden on station staff. Is to provide a ticket vending machine, a ticket gate, and a station service system.

A ticket vending machine according to an aspect of the present invention,
An input means for receiving input of usage information indicating that the user needs assistance and ticket gate information necessary for ticket gate processing;
Issuing means for issuing a ticket medium having usage information and ticket gate information input via the input means;
It is provided with.

The ticket gate according to the aspect of the present invention is:
Reading means for reading information from the ticket medium;
Ticket gate means for performing ticket gate processing for determining whether or not to allow the user to pass through the ticket gate passage based on ticket gate information necessary for ticket gate processing included in the information read by the reading means;
Based on the determination that the passage is permitted by the ticket gate processing by the ticket gate means, when the usage information indicating that the user needs assistance is included in the information read by the reading means, Information providing means for providing guidance information on usage guidance based on information;
It is provided with.

A station service system according to an aspect of the present invention includes:
An input means for receiving input of usage information indicating that the user needs assistance and ticket gate information necessary for ticket gate processing;
Issuing means for issuing a ticket medium having unique identification information as well as usage information and ticket gate information input via the input means;
Management means for managing a database of identification information of ticket media having usage information;
Reading means for reading information from the ticket medium;
Based on the fact that usage information and identification information are included in the information read by the reading means, collation means for collating the identification information read from the ticket medium and the database managed by the management means,
Control means for controlling the assistance device to assist the user based on the identification information corresponding to the database being included by the matching means;
It is provided with.

  According to the present invention, it is possible to provide a ticket vending machine, a ticket gate, and a station service system capable of improving convenience for a user who needs assistance and reducing the burden on a station staff. be able to.

  Hereinafter, a ticket vending machine, a ticket gate, and a station service system according to an embodiment of the present invention will be described with reference to the drawings.

  First, the structure of the station service system provided with the assistance apparatus for responding to the user who needs assistance is demonstrated.

  As shown in FIG. 1, a station server 20 is installed at each station of the railway company. The station server 20 is connected to a ticket vending machine 100 and one or more ticket gates 200 via a monitoring panel. Furthermore, the station server 20 of each station includes a commuter pass issuing machine (an automatic commuter pass issuing machine that accepts user operations and issues commuter passes, and a clerk-compatible commuter pass issuing machine that accepts operations by clerk and issues commuter passes. Are included) and a checkout machine are connected. In addition, a reader 300 installed in the station facility is connected to the station server 20 of each station. Each of these station servers 20 is centrally managed by the host server 10. Each of these devices is connected using a communication line such as a dedicated line or a public line to construct a network.

  The host server 10 controls the entire system and various devices connected to the lower level, and has a CPU 11. The CPU 11 is connected to a memory unit 12, a communication control unit 13, and the like. The memory unit 12 has a function of storing various data such as control data for controlling the upper server 10 itself and lower devices. The communication control unit 13 transmits / receives various data to / from lower devices via a communication line.

  Next, the configuration of the ticket vending machine 100 will be described. That is, as shown in FIG. 2, the ticket vending machine 100 includes a CPU 101. The CPU 101 is connected to a memory unit 102, an operation unit 103 having a function as an input unit, a display unit 104, an issuing unit 105 having a function as an issuing unit, a communication control unit 106, and the like.

  The memory unit 102 stores the control program of the CPU 101 and various data necessary for issuing the ticket medium, and temporarily stores the data distributed from the host server 10 and the data read from the ticket medium. It has a function to memorize. The operation unit 103 sets various conditions necessary for issuing a ticket medium (that is, information such as a boarding station, alighting station, a transit station, a transfer station, an adult / child classification, the number of tickets, etc. as ticket gate information necessary for ticket gate processing) In addition to the above, it has a function of receiving input of usage information indicating that the user needs assistance, and includes a touch panel, various input buttons, and the like. The display unit 104 includes a guide screen for issuing a ticket medium, various conditions set via the operation unit 103, an amount necessary for issuing the ticket medium, an amount inserted by the user, a change amount, Various information such as the operating state of the ticket vending machine 100 is displayed.

  The issuing unit 105 has a function of issuing a ticket medium having predetermined information based on various conditions input via the operation unit 103. That is, the issuing unit 105 issues ticket media having ticket gate information based on the input of ticket gate information via the operation unit 103 for healthy persons, and for users who require assistance. Based on the input of usage information in addition to the ticket gate information via the operation unit 103, a ticket medium having ticket gate information and usage information is issued. The issuing unit 105 generates identification information unique to the ticket medium based on the usage information input via the operation unit 103, and issues the ticket medium having the identification information in addition to the ticket gate information and the usage information. You may comprise.

  The issuing unit 105 has a function of issuing a magnetic ticket medium in which usage information and identification information are magnetically recorded as needed in addition to ticket gate information for a predetermined medium having a magnetic recording layer, and storage At least a function of issuing a wireless ticket medium by receiving wireless ticket media having a section and performing wireless communication, writing usage information and identification information in a storage section as necessary in addition to ticket gate information It has one side. Here, the wireless ticket medium is a portable terminal device such as a mobile phone having a built-in IC chip capable of wireless communication with various station equipment such as the ticket vending machine 100 and the ticket gate 200, and a built-in IC chip. IC card.

  The communication control unit 106 transmits / receives various data to / from the upper server 10 via a communication line.

  Next, the configuration of the ticket gate 200 will be described. That is, as shown in FIG. 3, the ticket gate 200 includes a CPU 201. The CPU 201 functions as a ticket gate, a determination unit, and the like, and has a function of searching for various information. The CPU 201 includes a memory unit 202, a guide unit 203, a ticket processing unit 204 having a function as a reading unit, an information providing unit 205 having a function as an information providing unit, a human detection unit 206, a door mechanism 207, and a communication control unit. 208 etc. are connected.

  The memory unit 202 stores various data such as a control program of the CPU 201 and fare data, and has a function of temporarily storing data distributed from the host server 10 and data read from a ticket medium. is doing. The guide unit 203 has a function of guiding a user who uses the ticket gate 200, and includes a display unit that provides guidance by screen display and a speaker unit that provides guidance by voice. That is, the guide unit 203 guides various information such as the usage amount and the remaining amount, the result of the ticket gate processing (that is, the determination result of whether or not to allow the ticket gate passage), and the operation state of the ticket gate 200. To do.

  The ticket processing unit 204 has a function of processing at least one of a magnetic ticket medium and a wireless ticket medium. The mechanism for processing the magnetic ticket medium receives the inserted ticket medium, reads various magnetically recorded information, magnetically records information on the ticket medium as necessary, and, if necessary, the ticket. Print information on media or create perforations. A mechanism for processing a wireless ticket medium performs wireless communication with a ticket medium held over a communicable communication area, reads necessary information, and writes information to the ticket medium as necessary.

  The ticket processing unit 204 may have a function as ticket processing means. In other words, the ticket processing unit 204 generates identification information unique to the ticket medium during the process of magnetically recording information on the ticket medium or writing information to the ticket medium, and identifies the ticket medium. Information may be given.

  The CPU 201 performs ticket gate processing based on ticket gate information included in information read from the ticket medium by the ticket processing unit 204. Further, when it is determined that the passage of the ticket gate is permitted by the ticket gate process, the CPU 201 determines whether or not the usage information is included in the information read from the ticket medium.

  The information providing unit 205 has a function of providing guidance information regarding usage guidance based on ticket gate information when usage information is included in information read from a ticket medium. That is, the information providing unit 205 provides information necessary for using the transportation facility to the user who needs assistance, particularly information relating to the assistance device.

  More specifically, the information providing unit 205, for example, based on information about the boarding station, the getting-off station, the transit station, the transfer station, etc. included in the ticket gate information, the assistance devices at these stations (for example, elevators and slopes in the station premises) Etc.). The information providing unit 205 provides the search result to the user as guidance information.

  In addition, the information providing unit 205 can use a train that can be used based on the information on the boarding station, the getting-off station, the transit station, the transfer station, and the like included in the ticket gate information and the ticket gate time when the ticket gate 200 passes through the train ( Search for trains that can be connected at the station). Further, the information providing unit 205 provides assistance devices (for example, an assistance slope that is spanned between the platform and the train to assist getting on and off, and a space for wheelchair users in the train) in these available trains. Search for available boarding / exiting positions. Then, the information providing unit 205 provides these search results to the user as guidance information.

  In searching for such information, necessary information may be downloaded in advance from the upper server 10 or the station server 20 to the ticket gate 200 here, or based on the ticket information read from the ticket medium as necessary. The host server 10 and the station server 20 may be inquired.

  Such an information providing unit 205 includes a mechanism for feeding out a predetermined medium provided in advance in the ticket gate 200 and a mechanism for printing guide information on the predetermined medium, and the predetermined medium on which the guide information is printed is output to the ticket gate 200. It is configured to discharge from. Thus, by providing the user with the predetermined medium on which the guide information is printed, the user can view the guide information printed on the predetermined medium whenever necessary.

  Further, the information providing unit 205 may be configured to perform wireless communication with a wireless ticket medium having a display unit and a storage unit, and to write guide information in the storage unit. Thus, by writing the guide information on the ticket medium possessed by the user, the user can display the guide information on the display section of the ticket medium whenever necessary.

  The information providing unit 205 having such a function corresponds to a kind of assistance device that assists the user. In this way, by providing the user with guidance information related to usage guidance, the user can be easily guided to the installation position of the assistance device, and convenience for users who use transportation facilities can be improved. It becomes possible. Furthermore, it is possible to minimize the burden on the station staff, such as guiding the installation location of the assistance device verbally or taking notes, and attending to the user. .

  In the ticket gate 200, the human detection unit 206 has a function of detecting a user of the ticket gate. The door mechanism 207 permits the user to pass through the ticket gate by opening the ticket gate based on the result of the ticket check process based on the ticket information read from the ticket medium, based on the determination that the determination is OK. On the basis of the determination, the ticket gate passage is closed to prevent the user from passing through the ticket gate passage. The communication control unit 208 transmits and receives various data to and from the higher level server 10 via a communication line.

  Next, an operation example of the assistance system applicable to the station service system as described above will be described.

  FIG. 4 schematically shows a configuration of a station service system that can be used by a user who uses an auxiliary tool such as a wheelchair. FIG. 5 schematically shows the exchange of information between the components. In the present system, the host server 10 is connected to the station server 20 of each station via a communication path network, and performs overall management thereof. The host server 10 is also connected to the vehicle server 30 of the train T that is operating.

  The station server 20 of each station is connected to the ticket vending machine 100, the ticket gate 200, and the reader 300 installed on the platform, and controls them, and further controls the assistance device 400 installed on them. The vehicle server 30 is connected to a reader 300 and the like provided in the vehicle and controls them, and further controls an assistance device 400 installed in the vehicle. Such a reader 300 functions as reading means, and the station server 20 and the vehicle server 30 function as control means.

  In such a system, first, a user such as a wheelchair purchases the ticket medium C at the ticket vending machine 100 (process A). That is, as shown in the flowchart of FIG. 6, the CPU 101 of the ticket vending machine 100 accepts setting of various conditions by the user via the operation unit 103. At this time, CPU 101 determines whether or not an input of usage information indicating that the user needs assistance is received (ST11). That is, in this operation example, the operation unit 103 functions as an input unit. If the CPU 101 determines that the input of usage information has not been accepted (ST11, N), it issues a ticket medium having ticket gate information based on various conditions input via the operation unit 103 by controlling the issuing unit 105. A normal process for issuing is performed (ST12).

  When the CPU 101 determines that the input of the usage information has been received (ST11, Y), it controls the display unit 104 to display the usage station input screen (ST13), and receives the selection and input of the usage station (ST14). Then, a confirmation screen of the input use station is displayed (ST15), and it is confirmed whether or not the use station is correctly input (ST16). The use station here corresponds to a boarding station, a getting-off station, a transit station, a transfer station, and the like.

  Then, the CPU 101 calculates the fee required to issue the ticket medium based on the detection of the pressing of the confirmation button indicating that the use station is correctly input via the operation unit 103 (ST16, Y). Then, the display unit 104 is controlled to display the charge screen (ST17). The CPU 101 issues a ticket medium C having usage information and ticket gate information by controlling the issuing unit 105 based on the receipt of the fee from the user (ST18) (ST19). That is, in this operation example, the issuing unit 105 functions as an issuing unit.

  For example, in step ST17, the CPU 101 controls the display unit 104 to display the wireless ticket medium usage button together with the fee screen, and when detecting the pressing of the wireless ticket medium usage button before collecting the fee, Receive wireless ticket media from users. After collecting the fee, the CPU 101 performs wireless communication with the received wireless ticket medium, and writes ticket gate information on the wireless ticket medium. As a result, a wireless ticket medium in which usage information and ticket gate information is written is issued.

  In step ST17, the CPU 101 controls the display unit 104 to display the wireless ticket medium use button together with the charge screen, and collects the charge without detecting the pressing of the wireless ticket medium use button. In the case, the ticket gate information is magnetically recorded on a predetermined medium. As a result, a magnetic ticket medium in which usage information and ticket gate information is written is issued.

  The purchase process of the ticket medium C is completed by a series of these processes.

  Subsequently, a user such as a wheelchair performs a ticket gate process using the ticket medium C in the ticket gate machine 200 (process B). That is, as shown in the flowchart of FIG. 7, the CPU 201 of the ticket gate 200 controls the ticket processing unit 204 to read information from the ticket medium C possessed by the user (ST21).

  The CPU 201 performs ticket gate processing based on the ticket gate information among the information read from the ticket medium C, and determines whether or not to allow the user to pass through the ticket gate passage (ST22). Based on the determination that the user is not permitted to pass through the ticket gate passage as a result of the ticket gate processing (ST22, N), the CPU 201 performs an abnormality process (ST23). In this abnormal process, the CPU 201 controls the door mechanism 207 to close the ticket gate passage and controls the guide unit 203 to inform the user that the determination is NG.

  On the other hand, the CPU 201 determines whether or not usage information is included in the information read from the ticket medium C based on the determination that the user is permitted to pass through the ticket gate passage (ST22, Y) as a result of the ticket gate processing (ST22, Y). ST24). Based on the determination that the usage information is included in the information read from the ticket medium C (ST24, Y), the CPU 201 controls the information providing unit 205 to search for information necessary for the user (ST25). Here, the information providing unit 205 searches for the installation position of the elevator and the installation position of the slope in each station such as the boarding station, the getting-off station, the transit station, and the transfer station, and further, the train that can be used based on the ticket gate time. In addition, an assistance slope spanned between the platform and the train in the train and a boarding / alighting position of a vehicle that can use a space for a wheelchair user are retrieved.

  Then, the CPU 201 controls the information providing unit 205 to print and issue the retrieved information on a predetermined medium (for example, recording paper) M so that the user can browse (ST26). Further, the CPU 201 controls the ticket processing unit 204 to generate unique identification information (ID) for identifying the ticket medium C having the usage information, and writes it into the ticket medium C (ST27). That is, in this operation example, the ticket processing unit 204 functions as a ticket processing unit.

  Thereafter, the CPU 201 controls the communication control unit 208 to transmit the ticket gate information read from the ticket medium, the searched information, and the identification information written in the ticket medium C to the station server 20 of the own station (ST28). Further, the CPU 201 controls the door mechanism 207 to open the ticket gate and allow the user to pass through the ticket gate (ST29).

  The ticket gate process using the ticket medium C is completed by such a series of processes.

  Subsequently, as illustrated in FIG. 5, when the station server 20 receives the various information transmitted from the ticket gate 200, the station server 20 holds the received information and further transmits the received information to the upper server 10. . The host server 10 registers the information transmitted from the station server 20 (at least the identification information of the ticket medium having usage information) in the database, and manages this database. That is, in this operation example, the upper server 10 functions as a management unit.

  Further, the upper server 10 can be used based on the ticket gate information read from the ticket medium, as well as the user's boarding station, each station server 20 of the transit station and the alighting station, and further searched based on the ticket gate information. Various information (at least identification information of the ticket medium having the usage information) is distributed to each vehicle server 30 of the train. That is, in this operation example, the upper server 10 functions as a distribution unit.

  Each station server 20 to which various information is distributed from the host server 10 notifies the identification information to the reader 300 installed on the platform, and the vehicle server 30 identifies the identification information to the reader 300 installed in the vehicle (for example, near the door). To be notified.

  Then, a user such as a wheelchair performs a train getting-on / off process using the ticket medium possessed by the user (process C). That is, as shown in the flowchart of FIG. 8, when the user inserts the ticket medium C possessed by the user when getting on and off the train into the reader 300 (ST31), the reader 300 communicates with a train that the user can use. Then, it is confirmed whether or not the vehicle door is open (ST32).

  The reader 300 performs error processing based on the determination that the vehicle door is closed (ST32, N), and is turned on based on the determination that the vehicle door is open (ST32, Y). Information is read from the ticket medium (ST33). The reader 300 then uses the identification information read from the ticket medium and the identification information received from the host server 10 via the station server 20 based on the fact that the usage information and the identification information are included in the information read from the ticket medium (that is, (Identification information managed in the database) is collated (ST34). That is, in this operation example, the reader 300 functions as a reading unit and also functions as a collating unit.

  The reader 300 assists the user based on the determination that the read identification information matches the identification information received from the upper server 10 (that is, the identification information corresponding to the database is included) (ST35, Y). The assisting device 400 is controlled as described above.

  That is, the reader 300 outputs an operation request for the assistance device 400 to the station server 20 and the vehicle server 30 (ST36). Then, the station server 20 and the vehicle server 30 operate the assistance device 400 according to the operation request from the reader 300 (ST37). As a result, the user can get on and off the train. Thereafter, the user, such as a wheelchair, who has completed boarding / exiting presses the boarding / exiting end button installed adjacent to the reader 300. The station server 20 and the vehicle server 30 are on standby until the boarding / exiting end button is pressed (ST38, N), and based on detecting that the boarding / exiting end button is pressed (ST38, Y), the assistance device 400 To accommodate the original position (ST39). That is, in this operation example, the station server 20 and the vehicle server 30 function as control means.

  The operation process of the assistance device using the ticket medium C is completed by such a series of processes.

  Subsequently, as illustrated in FIG. 5, the reader 300 receives the return of the assistance device 400 to the original position, and the user ends the use of the assistance device 400 with respect to the station server 20 and the vehicle server 30. Use end notification (including user identification information) is output. The station server 20 and the vehicle server 30 output a use end notification to the upper server 10 based on the use end notification received from the reader 300.

  Based on the reception of the use end notification from the station server 20 and the vehicle server 30, the upper server 10 updates the use status corresponding to the corresponding identification information on the database (DB). When such a series of processing is repeated at a transfer station or the like and the user enters the ticket gate 200 at the arrival station, the station server 20 at the arrival station transmits a use end notification to the host server 10. The host server 10 that has received the use end notification from the station server 20 at the arrival station updates the use status corresponding to the corresponding identification information on the database (DB) to the end of all use.

  As described above, in this embodiment, a ticket medium having usage information indicating that the user needs assistance is issued in advance to a user who uses an assisting device such as a wheelchair. And in the station service equipment which processed the ticket medium which has such usage information, the installation position of the assistance device in the station premises of the use station (the boarding station, the getting-off station, the transfer station, etc.) and the available train boarding vehicle It is possible to provide information necessary for the user, such as the location.

  For this reason, it becomes possible for a user to reduce the burden at the time of using transportation facilities such as movement within a station premises and getting on and off of a vehicle. In addition, by installing an assistance device that assists in getting on and off between the train and the platform, it is possible for the user to operate the assistance device himself, without the need for human assistance such as station staff. Since it is possible to get on and off the premises and the vehicle, the burden on the station staff can be reduced.

  At this time, in order to prevent malfunction of the assistance device, unique identification information is given when a user who needs assistance uses station equipment. By managing this identification information in the host server, it is possible to determine whether or not the user is authorized to use the assistance device via the ticket medium having the identification information. That is, the identification information of the ticket medium serves as a key for operating the assistance device. Thereby, the operation | movement of an unnecessary assistance apparatus can be prevented. In addition, by managing the identification information with the host server, it is possible to grasp the usage status of the user's vehicle or station.

  In addition, this invention is not limited to the said embodiment itself, In the stage of implementation, it can change and implement a component within the range which does not deviate from the summary. Further, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, you may combine suitably the component covering different embodiment.

FIG. 1 is a diagram schematically showing a configuration example of a station service system according to an embodiment of the present invention. FIG. 2 is a diagram schematically showing a configuration of a ticket vending machine applicable to the station service system shown in FIG. FIG. 3 is a diagram schematically showing the configuration of the ticket gate applicable to the station service system shown in FIG. FIG. 4 is a diagram schematically showing the configuration of a station service system that can accommodate a user who needs assistance. FIG. 5 is a diagram schematically showing the exchange of information between the components shown in FIG. FIG. 6 is a flowchart for explaining a ticket medium issuing process in the ticket vending machine corresponding to the process A shown in FIG. FIG. 7 is a flowchart for explaining the ticket gate process in the ticket gate machine corresponding to the process B shown in FIG. FIG. 8 is a flowchart for explaining the collating process in the reader corresponding to the process C shown in FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 ... Host server 20 ... Station server 30 ... Vehicle server 100 ... Ticket vending machine 101 ... CPU 102 ... Memory part 103 ... Operation part 104 ... Display part 105 ... Issuing part 106 ... Communication control part 200 ... Ticket gate 201 ... CPU 202 ... Memory Unit 203 ... Guide unit 204 ... Ticket processing unit 205 ... Information providing unit 206 ... Human detection unit 207 ... Door mechanism 208 ... Communication control unit 300 ... Reader 400 ... Assistance device

Claims (12)

An input means for receiving input of usage information indicating that the user needs assistance and ticket gate information necessary for ticket gate processing;
Issuing means for issuing a ticket medium having usage information and ticket gate information input via the input means;
A ticket machine characterized by comprising Reading means for reading information from the ticket medium;
Ticket gate means for performing ticket gate processing for determining whether or not to allow the user to pass through the ticket gate passage based on ticket gate information necessary for ticket gate processing included in the information read by the reading means;
Based on the determination that the passage is permitted by the ticket gate processing by the ticket gate means, when the usage information indicating that the user needs assistance is included in the information read by the reading means, Information providing means for providing guidance information on usage guidance based on information;
A ticket gate characterized by comprising   3. The ticket gate according to claim 2, wherein the information providing means searches for the installation position of the assistance device at the boarding station and the getting-off station based on the ticket gate information and provides the information as guidance information.   The information providing means searches for available trains based on ticket gate information and ticket gate time, searches for a boarding / alighting position where an assistance device can be used in the train, and provides the information as guidance information. The ticket gate described in 1.   The ticket gate according to claim 2, wherein the information providing means prints the guidance information on a predetermined medium.   3. The ticket gate according to claim 2, wherein the information providing unit performs wireless communication with a wireless ticket medium having a display unit and a storage unit, and writes guide information in the storage unit. An assistance device for assisting the user;
Reading means for reading information from the ticket medium;
Control means for controlling the assistance device so as to assist the user based on reading the usage information indicating that the user needs assistance by the reading means;
A station service system characterized by An input means for receiving input of usage information indicating that the user needs assistance and ticket gate information necessary for ticket gate processing;
Issuing means for issuing a ticket medium having usage information and ticket gate information input via the input means;
A ticket processing means for processing the ticket medium issued by the issuing means and giving unique identification information;
Management means for managing a database of identification information of ticket media processed by the ticket processing means and having usage information;
Reading means for reading information from the ticket medium;
Based on the fact that usage information and identification information are included in the information read by the reading means, collation means for collating the identification information read from the ticket medium and the database managed by the management means,
Control means for controlling the assistance device to assist the user based on the identification information corresponding to the database being included by the matching means;
A station service system characterized by The reading means is provided in a ticket gate,
The station control system according to claim 8, wherein the control unit controls an assistance device that provides guidance information related to usage guidance of a transportation facility. The reading means is provided in a platform,
The station control system according to claim 8, wherein the control unit controls an assistance device that assists in getting on and off between a platform and a vehicle of a user who uses transportation. The reading means is provided in a vehicle,
The station control system according to claim 8, wherein the control unit controls an assistance device that assists in getting on and off between a platform and a vehicle of a user who uses transportation.   Further, the present invention has a distribution means for distributing the identification information of the ticket medium having the usage information to each server of the boarding station, the getting-off station and the available train based on the ticket ticket information of the ticket medium. The station service system according to claim 8.

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