JP2008037563A - Portable system for delivery business and delivery business management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system capable of suppressing the quality degradation of the delivery services by managing the content of the businesses of delivery persons utilizing the position information by a GPS, easily performing delivery businesses and reporting businesses, and suppressed in introduction cost. <P>SOLUTION: This portable system for delivery business held by delivery persons comprises a code reading portable device having a transmission means and a code information reading means and having a program for transmitting the read code information to portable communication terminals for delivery business and a portable communication terminals for delivery business having, in addition to a normal function of cellular phones, a delivery information input means and a position information acquiring means for acquiring position information from a GPS satellite and having a program for storing the code information received from the code reading portable device in association with the delivery information and time information, a program for acquiring the position information indicating the present position provided by the GPS satellite, and a program for storing the acquired position information in association with the time information. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a portable system for home delivery service carried by a large number of delivery persons contracted with a delivery company, and a delivery work management system for managing the work of a delivery person using this system.

  In recent years, with the expansion of online mail order and direct marketing, demand for a service (so-called “email service”) for posting and delivering leaflets, pamphlets, etc. to a baggage receipt or a mailbox is increasing. For this reason, it is necessary for a delivery company that provides an email service to further increase the number of delivery staff by further diversifying the contents of business contracts with delivery persons and increasing contract work contracts and part-time work contracts. However, diversifying the contents of business contracts may cause a decline in the quality of delivery services, so how to prevent the decline in the quality of delivery services is one of the future issues.

In view of such a problem, the present inventor, as one of the solution means, installs a GPS function in a portable terminal carried by a delivery person, and enables the business contents of the delivery person to be managed using the GPS function. It proposes to suppress misdelivery, delays and other delivery service problems.
GPS is an abbreviation for Global Positioning System (GPS). It uses radio waves from satellites managed by the US Department of Defense to determine latitude, longitude, altitude, etc. with an accuracy of several tens of meters. A system that calculates the current location of a recipient.

  However, a technical idea that a GPS function is mounted on a portable terminal carried by a person in charge of delivery has already been disclosed in, for example, Patent Document 1 and Patent Document 2.

  Further, a method for installing a GSP function in a portable terminal such as a cellular phone and managing an individual's behavior from position information has already been disclosed in, for example, Patent Document 3 and Patent Document 4.

JP 2002-205823 A Japanese Patent Laid-Open No. 2004-227502 JP 2003-0776818 A JP 2004-0405578 A

  In the present invention, by incorporating a GPS function into a delivery service portable terminal carried by a delivery person, it is possible to manage the delivery contents of the delivery person, and input delay information and summary delivery information (without inputting each time, later Etc.) and can prevent the deterioration of the quality of delivery service effectively, while still making delivery and reporting work easier. Therefore, it is intended to provide a new delivery service portable system and a new delivery service management system that do not require enormous introduction costs.

First, the present invention is a portable system for delivery carried by a deliveryman of a delivery company.
A transmission means capable of transmitting information to the delivery service mobile communication terminal, and a code information reading means for optically reading the code information, and a program for transmitting the read code information to the delivery service mobile communication terminal are provided. A code reading portable device;
In addition to a clock unit, an operation unit, a display unit, a transmission unit, a reception unit, a memory, and a control unit, a delivery information input unit and a position information acquisition unit that acquires position information indicating a current position provided by a GPS satellite are provided. With
A program for storing code information received from a portable device in association with delivery information and time information;
A program for acquiring position information indicating the current position provided by the GPS satellite, and a mobile communication terminal for delivery service provided with a program for storing the acquired position information in association with time information,
We propose a mobile system for delivery service with

In the delivery service portable system, the clock unit, operation unit, display unit, transmission unit, reception unit, memory, and control unit included in the delivery service portable communication terminal are the same as the units included in a normal mobile phone. These means can be added and changed as appropriate.
In addition, the timing at which the delivery communication mobile communication terminal acquires the position information from the GPS satellite can be set as appropriate. For example, when the code information is received from the code-reading portable device at every predetermined time, or both of them, The program can be designed to be acquired at the timing.
Further, the time information associated with the position information may be acquired from a clock unit built in the mobile communication terminal for delivery service, or time information provided from the base station may be acquired as appropriate. You may make it acquire the time information which shows the present time provided by the GPS satellite. The same applies to acquisition of time information associated with code information.

According to the delivery service portable system proposed by the present invention, the delivery person of the delivery company reads the code information using the code reading portable device, and easily reads the read code information to the delivery service portable communication terminal. Can be sent to. In addition, since the delivery service portable communication terminal can store the code information received from the code reading portable device in association with the delivery information and the time information, the delivery work and the report work can be more easily performed.
Furthermore, since the delivery service mobile system acquires the position information provided by the GPS satellite and stores the acquired position information in association with the time information, the delivery person's action can be examined. For example, it is possible to effectively prevent a deterioration in the quality of the delivery service by checking, for example, delivery delay and summary delivery information input.
In addition, since the delivery service portable system proposed by the present invention has a very simple configuration, it is advantageous in that the introduction cost can be reduced.

The present invention also provides a delivery service management system capable of managing the work contents of a delivery person based on position information, and a delivery service mobile communication terminal carried by each of the delivery persons, and the delivery service mobile communication terminal. And a delivery business management server that is communicably connected via a communication network, and a delivery business management system comprising:
In addition to the clock unit, the operation unit, the display unit, the transmission unit, the reception unit, the memory and the control unit, the delivery service portable communication terminal includes location information indicating the current position provided by the delivery information input means and the GPS satellite. A location information acquisition means for acquiring is provided,
A program for storing code information in association with delivery information and time information;
A program for obtaining position information indicating the current position provided by a GPS satellite;
A program for storing the acquired location information in association with time information, and
-A program for associating the stored location information and time information with the terminal identification information and transmitting it to the business management server is provided.
The business management server of the delivery company
A delivery service comprising: a program for storing location information, time information, and terminal identification information in association with each other when receiving location information, time information, and terminal identification information transmitted from the mobile communication terminal for delivery service A management system is proposed.

  In the delivery service management system, for example, the delivery service mobile communication terminal transmits the position information and the like from the delivery service mobile communication terminal to the delivery company's business management server at an appropriate timing, for example, every predetermined time or code reading. It may be designed to have a program for transmitting the stored location information and time information in association with the terminal identification information to the business management server when code information is received from the portable device or at both timings. In addition, the business management server of the delivery company has a program for requesting transmission of position information to the mobile communication terminal for delivery business, and the mobile communication terminal for delivery business responds to a transmission request from the business management server, for example, A program for associating the stored location information and time information with the terminal identification information and transmitting it to the business management server is provided. It can also be designed to. At this time, in addition to the position information and the time information, the program can be designed so that delivery information and further code information are transmitted to the business management server in association with the terminal identification information.

  According to the delivery business management system proposed by the present invention, the delivery business management server can receive location information, time information, and terminal identification information from the delivery business mobile communication terminal, and store these information. As a result, it is possible to centrally manage the business contents of multiple delivery personnel on the business management server, and to prevent delays and the input of delivery information to prevent deterioration of the quality of delivery services more effectively. it can.

Furthermore, the business management server of the delivery company
-A deliveryman business management program that stores business points that point to the business details of deliverymen for each deliveryman identification number; and in the deliveryman business management program, when a deliveryman business point reaches a standard, the delivery It can be designed to include a program for periodically starting a program for requesting transmission of position information to a portable communication terminal for delivery service of a worker.
However, for example, the program may be replaced with a program for requesting transmission of location information to the delivery business mobile communication terminal by an input of the manager of the business management server, or may be designed to include both of these programs.

  In addition, the business management server of the delivery company can be designed to include a program that transmits at least the position information and time information stored for each terminal identification information to the map server in response to a request. If the program is designed in this way, for example, if a business manager wants to investigate the business contents of a deliveryman, if he accesses the business management server and sends a request, the location information and time information are sent to the map server. Therefore, for example, if the map server plots the travel history of the delivery person on the map and edits the travel history route diagram, the business administrator can check the travel history route diagram on the monitor. However, the content edited by the map server is arbitrary.

BEST MODE FOR CARRYING OUT THE INVENTION

  Hereinafter, the present invention will be described based on exemplary embodiments of the present invention. However, the scope of the present invention is not limited to the following embodiments.

  As shown in FIG. 1, the delivery business management system according to this embodiment connects a delivery business mobile system 1 carried by a large number of delivery personnel of a delivery company and a delivery business management server 2 to each other. A map server 4 as an external system is connected to the business management server 2.

  The entity of the server is a program, and is stored in one or a plurality of computers, or a plurality of servers are stored in one or a plurality of computers.

<Mobile system for delivery business>
As shown in FIG. 1, the delivery service portable system 1 includes a code reading portable device 5 and a delivery service portable communication terminal 6 capable of communicating with the code reading portable device 5.

(Code reading portable device)
The code reading portable device 5 includes at least a transmission means capable of transmitting information to the delivery service portable communication terminal 6, and a code information reading means for optically reading the code information printed on a delivery package slip or the like, And a program for transmitting the read code information to the delivery service portable communication terminal 6 is stored in the memory. Other functions and means can be added.

  The form of the code reading portable device 5 can be designed as appropriate. In the case of this example, it has a pen shape, is provided with code information reading means having a laser beam emitting part and a reading part at the tip part, is provided with a power button and a reading start button on the side part, and is internally provided with transmission means, memory, etc. It has a very simple configuration with built-in.

  The format of the code information reading means is arbitrary, and it is sufficient that at least one or both of the one-dimensional code and the two-dimensional code can be read. In this example, when the reading start button is pressed, the laser beam emitting unit When the barcode reading laser beam is emitted and the code becomes readable, the code information printed on the delivery package slip, for example, the one-dimensional code is moved so as to be rubbed with the tip, The code information is read and the code information is stored in the memory.

  The transmission means, that is, the means for transmitting the code information to the delivery-use portable communication terminal 6 can appropriately adopt a wireless communication means, for example, a wireless communication means using infrared rays or Bluetooth. .

  In the case of this example, as shown in FIG. 2, the code reading portable device operates by pressing the power button to turn on the power and pressing the reading start button to emit a bar code reading laser beam from the laser beam emitting unit. It becomes a readable state. In this state, when the code information printed on the slip for home delivery, for example, one-dimensional code is moved so as to be rubbed by the code information reading means, the code information is read and the program stored in the memory is The code information that has been activated and read is stored in the memory and is transmitted to the mobile communication terminal 6 for delivery service.

(Mobile communication terminal for delivery service)
The delivery-use mobile communication terminal 6 includes a delivery information input unit and a location information acquisition unit that acquires location information indicating the current location provided by the GPS satellite 7 on a general mobile phone currently on the market. In addition to being mounted, a predetermined program is stored in a memory, and a function of the program can be realized by a control unit.

  Note that the delivery communication mobile communication terminal 6 can be used for purposes other than delivery work, such as private calls, private mails, and Internet communications for personal purposes. In this example, in principle, the terminal is promised to turn on the power when the delivery service starts and turn off the power when the delivery service ends.

  The delivery-use mobile communication terminal 6 of this embodiment is a means for realizing the functions of a normal mobile phone, that is, a clock unit, an operation unit, a display unit, a speaker, a microphone, a transmission unit, a reception unit, a memory, In addition to the control unit and the like, it includes delivery information input means and position information acquisition means for acquiring position information indicating the current position provided by the GPS satellite, and stores a predetermined program in a memory.

The delivery information input means can input delivery information such as completion of delivery, take-back (for example, delivery failed due to unknown address, etc.) by operating the operation unit. In this example, when “delivery completion information” is input by operating the operation unit, “delivery completion information” is automatically input without operating the operation unit thereafter unless the delivery information is switched. It has become so. In addition, when the delivery information is switched and the “return information” is input, the “return information” is automatically input without operating the operation unit thereafter unless the delivery information is switched. .
Further, the delivery information input means has a function of transmitting delivery information to each unit or each means in response to an inquiry.

The position information acquisition means has a function of acquiring position information indicating a current position provided from a GPS (Global Positioning System) satellite 7 and a function of calculating the current position based on the acquired position information.
In addition, it can also set so that DGPS (differential GPS) which supplements position information using the information of a nearest base station, etc. can be used so that position information can be acquired even if there are few GPS satellites which can be acquired.

The clock unit has a function of measuring the current time and transmitting time information to each unit or each means in response to an inquiry.
The operation unit has a function of accepting an input indicated by a user operation, the display unit has a function of performing various displays based on control of the control unit, and the speaker has a function of outputting various sounds. The microphone has a function of receiving the user's voice.
The transmission unit has a function of transmitting various information. For example, voice information indicating the voice of the user accepted by the microphone and various information stored in the memory can be transmitted.
The receiving unit has a function of receiving various information. For example, the supplied voice information can be received, and the received voice information and other information can be supplied to the control unit or memory.
The control unit has a function of reading the program recorded in the memory and realizing the read program, in addition to the function of outputting the sound indicated by the audio information supplied from the reception unit from the speaker.

  In addition to programs that define general cellular phone operations such as a communication function, a mail transmission function, and an Internet communication function, the memory includes terminal identification information, other information, and the following programs (A-1 to A- 4) is stored.

(A-1): When the code information is received from the code reading portable device 5, the current time information is obtained by making an inquiry to the clock unit, and the delivery information is input by making an inquiry to the delivery information input means. A program that stores time information and delivery information in association with each other in a memory.
(A-2): A program for acquiring position information from the GPS satellite 7 at both predetermined times and when the code information is received from the code reading portable device 5.
(A-3): At the same timing as the above (A-2), the current time information is obtained by making an inquiry to the clock unit, and at the time when the code information is received, the delivery information input means is inquired for delivery information. , And the acquired position information and the time information or the acquired position information, the time information and the delivery information are stored in the memory in association with each other.
(A-4): In response to a transmission request from the business management server 2, the stored location information and time information, or location information, time information and delivery information are transferred to the delivery business mobile system 1 or the delivery business mobile phone. A program that is transmitted to the business management server 2 in association with the unique terminal identification information given to the communication terminal 6.

  In the case of this example, the delivery service mobile communication terminal 6 can operate as follows (see FIG. 3).

  The delivery service mobile communication terminal 6 acquires position information from the GPS satellite 7 at predetermined time intervals (for example, every 5 minutes) by the programs (A-2) and (A-3), and inquires the clock unit to Is acquired, and the acquired position information is stored in the memory in association with the current time information.

Further, “delivery completion information” is input by the delivery information input means of the delivery service mobile communication terminal 6, and in this state, the delivery service mobile communication terminal 6 receives the code information transmitted from the code reading mobile device 5. Then, the program (A-1) is activated to acquire the current time information from the clock unit and the delivery information (delivery completion information) from the delivery information input means. The code information, the time information, and the time information The delivery information is associated with and stored in the memory. At the same time, the programs (A-2) and (A-3) are activated to acquire the position information from the GPS satellite 7 and the current time information from the clock unit, and the delivery information (delivery completion) from the delivery information input means Information) is acquired, and the acquired position information, the time information, and the delivery information are associated with each other and stored in the memory.
If the address is unknown and the item is returned, the operation unit is operated to enter the “return information” input state. If code information is received from the code reading portable device 5 in this state, the program ( A-1) to (A-3) are activated to perform the same operation.

  Then, in response to a transmission request from the business management server 2, the stored location information and time information, or location information, time information and delivery information are stored in the delivery business mobile system 1 or the delivery business mobile communication terminal 6. The information is transmitted to the business management server 2 in association with the assigned unique terminal identification information.

In the case of this example, the program (A-1) creates a record in which the code information, the time information, and the delivery information are associated for each code information and stores it in the memory, while the program (A- According to 3), for each position information, a record (separate from the record) in which the position information and time information or the position information, time information and delivery information are associated is created and stored in the memory. .
However, the record formed by the program (A-1) and the record formed by the program (A-3) can be combined, for example, by designing so as to form one record for each time information.

  Since the delivery service portable system 1 has the above-described configuration, it can be operated as follows.

  The delivery person of the delivery company carries the code reading portable device 5 and the delivery service mobile communication terminal 6 during business, and at least powers on the delivery service mobile communication terminal 6 when the delivery service starts.

When delivering a package, if it is an e-mail service, when the package is delivered, the delivery information input means of the mobile communication terminal 6 for delivery service inputs either “delivery completed” or “returned (for example, unknown address)”. deep.
Next, the reading start button of the code reading portable device 5 is pressed to read the code information printed on the slip. Then, the read code information is transmitted to the delivery service portable communication terminal 6.

Upon receipt of the code information, the delivery service mobile communication terminal 6 obtains the current time information from the clock unit, obtains delivery information from the delivery information input means, and obtains the code information, the time information, and the delivery information. Are associated and stored in the memory.
The code information, delivery information, and time information stored in the delivery service mobile communication terminal 6 in this way can be aggregated and managed, for example, by a computer of a sales office to which the delivery person belongs. It can also be sent to the server for aggregation and management.

In addition, the delivery service mobile communication terminal 6 acquires the position information from the GPS satellite 7 at both the predetermined time and when the code information is received from the code reading portable device 5, and at the same timing as described above, Inquires the clock unit to acquire the current time information, and at the timing when the code information is received, inquires the delivery information input means to acquire the delivery information, and acquires the acquired position information and the time information or the acquired position information. And the time information and the delivery information are stored in the memory in association with each other.
Then, in response to a transmission request from the business management server 2, the stored location information and time information, or the location information, time information and delivery information are associated with the terminal identification information given to the delivery business mobile system 1. To the business management server 2.

<Communication network>
The communication network 3 may be a public line network such as the Internet or a dedicated line network.

<Delivery service management server>
The business management server 2 includes an interface function that enables communication by connecting to a communication network 3 such as the Internet and a database (DB) 12, and also includes at least the following programs (B-1 to B-6).

(B-1): A deliveryman business management program that accumulates business points obtained by converting the business content of each deliveryman into the database 12 for each deliveryman identification number or terminal identification information.
(B-2): A program for requesting transmission of position information to the mobile communication terminal 6 for delivery service.
(B-3): When receiving location information, time information and terminal identification information or location information, time information, delivery information and terminal identification information transmitted from the delivery service mobile communication terminal 6, these are associated with each other in the database A program to be stored in 12.
(B-4): The position information, time information and terminal identification information stored for each terminal identification information, or position information, time information, delivery information and terminal identification information are transmitted to the map server 4 upon request. program.
(B-5): When the delivery person business point reaches the standard in the delivery person business management program, the delivery service mobile communication terminal 6 associated with the delivery person identification number or the terminal identification information of the delivery person A program for periodically starting the program (B-2) for requesting transmission of position information (for example, every 5 minutes).

The “business point” in the program (B-1) is to add a predetermined point for each act that causes business problems such as late arrival, delayed delivery, misdelivery, summary delivery information input, complaint (complaint), etc. Can be set to However, this is merely an example, and the target business action, the determination method, the point calculation method, the accumulation method, and the like can be set as appropriate.
Further, the business point of the deliveryman business management program can be designed so that the business point is inputted from a computer connected to the business management server 2 and added at any time. It is also possible to design such that business points are automatically added based on this. For example, the code information, the delivery information, and the time information stored in the delivery business mobile communication terminal 6 are received by the business management server 2 and aggregated for each deliveryman identification number or each terminal identification information. It can be designed such that one business point is added for each late arrival or delivery delay.

Then, when the business point of the delivery person reaches a predetermined standard, the program (B-5) is activated, and the delivery service mobile communication associated with the delivery person identification number or the terminal identification information of the delivery person. The program (B-2) that requests the terminal 6 to transmit position information can be started periodically (for example, every 5 minutes).
In addition, the calculation method of the business point in the deliveryman business management program can be changed at any time according to the change request.
In the program (B-5), the timing for starting the program (B-2) can be periodically started as in this example. For example, the program (B-5) can be started at other predetermined timing. It is also possible to rewrite B-5).

  In the program (B-2), the position information required for the mobile communication terminal 6 for delivery service is associated with position information, time information and terminal identification information, or position information, time information, delivery information and terminal identification information. Information is preferable, and code information and other information may be added.

In the program (B-4), when the business management server 2 receives a predetermined request (the name of the request is arbitrary, for example, referred to as “map conversion request”), the position information stored for each terminal identification information The time information and the terminal identification information or the position information, the time information, the delivery information and the terminal identification information are transmitted to the map server 4.
At this time, the map conversion request is linked to, for example, the position information stored by the program (B-3), and the “position information item” displayed on the monitor of the computer that has accessed the business management server 2 is displayed. When clicked, the “map conversion request” is transmitted to the business management server 2 and the position information, time information and terminal identification information stored for each terminal identification information, or position information, time information, delivery information and terminal identification information are stored. Can be designed to be transmitted to the map server 4.

The map server 4 plots position information and time information on a map based on, for example, the received position information and time information (1). When delivery information is received, (2) the plot is color-coded for each delivery information. Then, (3) each plot is connected by a line in order of time and drawn so that the movement route can be seen. (4) Time information can be displayed on the plotted points and edited as a movement history route diagram.
However, the content edited by the map server 4 is arbitrary.

  In this way, if the map server 4 edits the movement history route map based on the position information and the time information as described above, for example, when the business manager checks the business content of the delivery person requiring attention, the business management server 2 To check the movement history information of the delivery person who needs attention. Further, when the business contents of a certain delivery person become a problem, the business manager can confirm the movement history route map on the monitor by accessing the business management server 2 and transmitting a “map conversion request”. .

It is the figure which showed the example of a structure of the delivery business management system of this invention. It is the figure which showed the processing flow as an example of operation | movement of a code reading portable apparatus. It is the figure which showed the processing flow as an example of operation | movement of the mobile communication terminal for delivery business. It is the figure which showed the processing flow as an example of operation | movement of the business management server of a delivery company.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Mobile system for delivery business 2 Business management server 3 Communication network 4 Map server 5 Code reading portable device 6 Mobile communication terminal 7 for delivery business GPS satellite
12 Database (DB)

Claims (6)

A delivery service carrying system carried by a deliveryman of a delivery company,
A transmission means capable of transmitting information to the delivery service mobile communication terminal, and a code information reading means for optically reading the code information, and a program for transmitting the read code information to the delivery service mobile communication terminal are provided. A code reading portable device;
In addition to a clock unit, an operation unit, a display unit, a transmission unit, a reception unit, a memory, and a control unit, a delivery information input unit and a position information acquisition unit that acquires position information indicating a current position provided by a GPS satellite are provided. With
A program for storing code information received from a portable device in association with delivery information and time information;
A program for acquiring position information indicating a current position provided by a GPS satellite; and
Delivery service for mobile system.   The program for obtaining the position information indicating the current position provided by the GPS satellite described above is obtained by the GPS satellite every predetermined time, when the code information is received from the code reading portable device, or at both timings. 2. The portable system for delivery service according to claim 1, wherein the program is a program for acquiring position information indicating a provided current position. A delivery service management system comprising a delivery service mobile communication terminal carried by each of a number of delivery personnel, and a delivery service business management server connected to the delivery service mobile communication terminal via a communication network. There,
In addition to the clock unit, the operation unit, the display unit, the transmission unit, the reception unit, the memory and the control unit, the delivery service portable communication terminal includes location information indicating the current position provided by the delivery information input means and the GPS satellite. A location information acquisition means for acquiring is provided,
A program for storing code information in association with delivery information and time information;
A program for obtaining position information indicating the current position provided by a GPS satellite;
A program for storing the acquired location information in association with time information, and
-A program for associating the stored location information and time information with the terminal identification information and transmitting it to the business management server is provided.
The business management server of the delivery company
A delivery service comprising: a program for storing location information, time information, and terminal identification information in association with each other when receiving location information, time information, and terminal identification information transmitted from the mobile communication terminal for delivery service Management system. The business management server of the delivery company
・ Equipped with a program that requests transmission of location information from the mobile communication terminal for delivery service.
The mobile communication terminal for delivery service is
4. The delivery according to claim 3, further comprising a program for transmitting at least the stored location information and time information to the business management server in association with the terminal identification information in response to a transmission request from the business management server. Business management system. The business management server of the delivery company
-A deliveryman business management program that stores business points for each deliveryman's business points for each deliveryman identification number, and in the deliveryman business management program, when a deliveryman's business points reach a standard, 5. The delivery service management system according to claim 4, further comprising a program for periodically starting a program for requesting transmission of position information to the delivery service portable communication terminal. The business management server of the delivery company
6. A delivery service management system according to claim 3, further comprising a program for transmitting at least location information and time information stored for each terminal identification information to a map server in response to a request. .

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