JP2006001706A - Delivery support system and delivery support method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To perform quick and proper part emergency delivery by improving the processing efficiency concerning the parts emergency delivery. <P>SOLUTION: This delivery support system includes: a portable cellular phone 13 possessed by a sender; a manager terminal 1 for transmitting order information to a server on receiving an order for an article; a portable cellular phone 16 having a GPS function possessed by a person in charge of delivery; and a server 4 having an order managing function of confirming the delivery status of parts, a delivery person assigning function of assigning a person in charge of delivery to an ordered part, a delivery status confirming function of confirming the delivery status of the ordered part, and a status managing function of managing the delivery state of the ordered part according to the status registration from the person in charge of delivery. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a delivery support system and a delivery support method.

  Conventionally, for example, when a person who performs maintenance on office equipment, for example, determines that it is necessary to replace parts at the customer's site, he / she places an order for delivery of the parts by telephone and receives the order. An administrator selects an appropriate person in charge of delivery and instructs delivery of parts by telephone contact, and the person in charge of delivery delivers parts by a delivery truck or the like. Recently, a GPS (Global Positioning System) device is mounted in advance on the delivery truck or the like in order to grasp the position information of the person in charge of delivery in real time.

For example, in Patent Document 1, a device capable of grasping position information in real time such as GPS is mounted on each delivery means, and delivery efficiency is ensured by dynamically changing the delivery route of the delivery means. However, a delivery system that responds to urgent consumable requests is disclosed.
JP 2003-206032 A

  However, Patent Document 1 only discloses an invention mainly focused on ensuring delivery efficiency, and includes ordering of parts, arrangement of parts deliverers, instructions for picking parts to a warehouse, There is no suggestion or disclosure about improving the processing efficiency related to emergency parts delivery consisting of grasping the status of parts delivery.

  An object of the present invention is to improve the processing efficiency related to parts emergency delivery and to realize quick and accurate parts emergency delivery.

  In order to achieve the above object, according to a first aspect of the present invention, a mobile phone owned by a shipper, a manager terminal for transmitting order information to a server when receiving an order for an article, Mobile phone with GPS function, order management function for checking the delivery status of parts, delivery person assignment function for assigning a delivery person for the ordered parts, and delivery status for checking the delivery status of the ordered parts There is provided a delivery support system comprising a server having a confirmation function and a status management function for managing the delivery status of parts ordered by delivery status registration.

  In the second aspect of the present invention, a shipper-owned mobile phone that orders an article, a manager terminal that transmits order information to the server when an order for the article is received, and a delivery person whose position can be detected by a GPS function When the order information is received from the mobile phone with GPS function owned by the operator and the terminal for the manager, an order allocation confirmation email is transmitted to the mobile phone with GPS function owned by the delivery person, and the GPS function possessed by the delivery person When receiving a response from the mobile phone with the update, the contents of the database are updated, a confirmation email is sent to the mobile phone owned by the shipper, the location information of the mobile phone with GPS function is managed, and the location from the mobile phone of the shipper And a server that transmits the location information of the person in charge of delivery when a confirmation request is made.

  In the third aspect of the present invention, when the manager terminal receives an order for an article, the order information is transmitted to the server. When the server receives the order information from the manager terminal, When an order allocation confirmation email is sent to the mobile phone with the function and a response is received from the mobile phone with the GPS function owned by the delivery person, the contents of the database are updated and a confirmation email is sent to the mobile phone owned by the shipper. Providing a distribution support method for managing the position information of the mobile phone with GPS function and transmitting the position information of the delivery person when a position confirmation request is made from the shipper's mobile phone Is done.

  According to the present invention, it is possible to provide a component emergency delivery support system and a component emergency delivery support method that improve processing efficiency related to component emergency delivery and realize quick and accurate component emergency delivery.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 shows and describes the configuration of a delivery support system according to an embodiment of the present invention.

  As shown in FIG. 1, in the delivery support system according to the present embodiment, an administrator terminal 1 has a router 2 connected to the Internet 3. The server 4 is connected to the communication network 10 including the first communication network 11 and the second communication network 12 and the Internet 3 via the router 5. The first communication network 11 is, for example, an i-mode (R) compatible communication network, and the second communication network 12 is a DoPa (R) compatible communication network that cooperates with the location information center 14.

  The mobile phone 13 owned by the shipper (hereinafter referred to as CE) can communicate with the server 4 and the like via the first communication network 11, and the mobile phone 16 with GPS function owned by the delivery person is the second It is possible to communicate with the server 4 or the like via the communication network 12. The current position of the mobile phone 16 with GPS function can be grasped at any time on the server 4 side by the functions of the second communication network 12, the position information center 14, and the GPS satellite 15. The server 4 controls various types of support control by the delivery support system according to the present embodiment, and manages at least the position information DB 6a, delivery information DB 6b, customer information DB 6c, and product information DB 6d. In addition to the above, at least a voucher printing printer 7 and a patrol lamp 8 are disposed in a warehouse storing parts, and these are connected to the Internet 3 via a router 9. In addition, although the object to be supported for delivery is a part, an article that is subject to transaction independently is also a target for delivery support.

  In such a configuration, the server 4 has an order management function, a delivery person (hereinafter referred to as CSD) assignment function, a delivery status confirmation function, and a CSD status management function.

  More specifically, the order management function is a function for registering part orders in the delivery support system and confirming the delivery status and the like. The CSD allocation function is a function for allocating a CSD for delivering ordered parts. The delivery status confirmation function is a function for confirming the delivery status of the ordered part. The CSD status management function is a function for managing the delivery state of parts ordered by status registration from the CSD. The server 4 performs the emergency delivery support operation of the parts while coordinating the various DBs 6a to 6d with these functions.

  Although FIG. 1 shows an example in which each function described above is physically divided and implemented in one server 4 physically, each function described above or a function corresponding to a plurality of servers physically is shown. Of course, any combination of the above may be implemented.

  Hereinafter, the operation of the delivery support system according to the embodiment of the present invention will be described in detail with reference to the flowchart of FIG. Here, FIGS. 3 to 12 are referred to as appropriate.

  FIG. 3 is a screen transition diagram of screens 100 to 106 referred to below.

  When the administrator receives a contact from the mobile phone 13 or the like owned by the CE and accepts a new parts order (step S1), the administrator displays a screen as shown in FIG. 4 displayed on the administrator terminal 1. When a new order input button 100a is clicked, a screen 101 as shown in FIG. 5 is displayed, and information obtained when receiving a telephone call in each area 101a to 101d of the screen 101 is input. become. That is, in the example of FIG. 5, the area 101a of the screen 101 is the order date and time, the area 101b is the CE employee number, the area 101c is the model, the machine number, the area 101d is the customer name, delivery address, recipient, A telephone number is entered. If the registration button 101e is clicked after these inputs, the screen 100 is restored.

  Returning to the screen 100, the input order is displayed in the area 100f. The administrator operates the administrator terminal 1 to select an acceptance number to be allocated from the CSD unallocated order list display area 100b, and further selects an allocation confirmation target from the CSD list display area 100c. Then, the CSD assignment button 100d is clicked. Then, the various data input by the manager terminal 1 is transmitted to the server 4 side (step S2).

  The server 4 transmits the new slip data to the warehouse-side slip print printer 7 (step S3). In the warehouse, data from the server 4 is received via the router 9, the patrol lamp 8 is turned on, and the slip printing printer 7 outputs a new order slip 102 as shown in FIG. As shown in FIG. 6, the new order slip 102 includes a title portion 102a, a header portion 102b, and a body portion 102c. That is, the head part (reception number and page display) of the slip is the title part 102a, the order part information is the body part 102c, and other information is the header part 102b. Thus, the warehouse employee who notices the lighting of the patrol lamp 8 picks the parts according to the contents of the new order slip 102.

  Subsequently, the server 4 transmits an order allocation confirmation mail to the mobile phone 16 with GPS function of CSD (step S4). When receiving the order assignment confirmation mail, the mobile phone 16 with GPS function displays a screen 201 as shown in FIG. 8 (step S5). Then, the screen 201 is switched to the screen 202 shown in FIG. 9, and the options of the area 202a of the screen 202 (that is, “correspondence confirmation”, “response not possible (loading impossible)” in this example, “response impossible” (congested) ) "," Cannot handle (during break) "), accepts selection by CSD. When this selection is made, the screen is switched to the screen 203. When the OK button on the screen 203 is further clicked, the confirmation content is answered to the server 4 and the screen is switched to the screen 204 (step S6).

  When the server 4 receives the answer from the GPS function mobile phone 16, the server 4 updates the contents of the DB 6b (step S7). When such an answer is made, the reception number already answered by itself is displayed in the area 205a of the CDS status registration screen 205 of the mobile phone 16 with GPS function of the CSD. When the departure button in the area 205b of the status registration screen 205 is selected, the departure notice is sent from the GPS function mobile phone 16 to the server 4 (step S8), and the delivery information DB 6 is updated (step S9). ).

  Then, the server 4 transmits a confirmation mail to the mobile phone 13 (step S10). When receiving the confirmation mail, the CE mobile phone 13 displays a screen 206 as shown in FIG. 11 (step S11). That is, on this screen 206, the reception number, URL for confirming the CDS position, reception time, update time, customer name, telephone number, recipient name, order contents, CSD name, departure place, departure time, estimated arrival time Etc. are displayed at least.

  Further, when the CSD location confirmation URL is selected by the CSD, an inquiry for CSD location confirmation is made to the server 4 (step S12). Upon receiving this inquiry, the server 4 extracts location information from the location information DB 6a (step S12). S13), the position confirmation screen data is transmitted to the CE mobile phone 13 (step S14). Upon receiving this data, the CE mobile phone 13 displays a CE CSD position confirmation screen 207 as shown in FIG. 12 (step S15). That is, on the CE CDS position confirmation screen 207, the CSD name and time (hh: mm) and the current location of the current CSD are displayed. Here, a map display button is further provided in the screen 207, and when the button is pressed, the current location of the CSD may be displayed on the mobile phone 13 having the CE. .

  Next, when the delivery completion button in the area 205c in FIG. 10 is selected when delivery by CSD is completed, a delivery completion notification is sent to the server 4 (step S16), and the server 4 notifies the contents of the delivery information DB 6b. Is updated in accordance with the contents of (step S17). Above, the operation | movement of an example by the components emergency delivery assistance system which concerns on this Embodiment is complete | finished.

  Here, although not mentioned in the above operation, the manager terminal 1 can request the server 4 for CSD position information as appropriate and display the screens 103 to 106 shown in FIGS. 13 to 16. That is, on the screen 100 of FIG. 4, when the current location button 100i is selected, the current location map screen 103 shown in FIG. 13 is displayed. When the latest location display button 103a of the current location map screen 103 is selected, the current location map screen 103 is selected. When the history button 100j is selected on the whole-map map screen 104, the movement history map screen 105 in FIG. 15 is selected as appropriate, and when the delivery route map button 100k is selected, the delivery route map screen 106 in FIG. Is displayed.

  In addition, when the CSD reassign button on the screen 100 in FIG. 4 is pressed, CSD reassignment is allowed. On the other hand, when the confirm / cancel button 100e is pressed, the CSD assignment is confirmed or canceled. It can be carried out. In addition, when there is a request from the administrator terminal 1, the server 4 in this system may create a daily report for each CSD as shown in FIG. 17 while linking the DBs 6a to 6d. It is possible. The search conditions are displayed as appropriate in the area 107a of the daily report screen 107, the employee information of CSD is displayed in 107b, and the order delivery information is displayed in the area 107c as appropriate.

  As described above in detail, according to the component emergency delivery support system and the component emergency delivery support method according to the embodiment of the present invention, the processing efficiency related to component emergency delivery can be improved quickly by using the GPS function mobile phone. Moreover, accurate emergency delivery of parts can be realized.

  In other words, according to the delivery support system and method according to this embodiment, it is possible to standardize orders / delivery work / work, systemize work instructions / completion reports, etc., and history management And customer management and merchandise management are also simplified. Furthermore, optimization of vehicle arrangement and simplification of cargo handling picking work can be achieved. In addition, the arrival time can be clearly suggested to the shipper, which can contribute to prefetching of work. Further, it is possible to further improve the work efficiency by mutual cooperation of a plurality of DBs. In addition, since the time required for work is managed, it is also possible to apply a charge system for each work.

  The embodiment of the present invention has been described above, but the present invention is not limited to this, and it is needless to say that various improvements and changes can be made without departing from the spirit of the present invention. For example, in the above-described embodiment, it has been described that parts are ordered by telephone contact with an administrator. However, the present invention is not limited to this, and ordering by electronic mail or the like is also possible. In this case, the server may automatically recognize the data described in the body of the e-mail and update the dispatcher's arrangement or database based on the data.

1 is a configuration diagram of a delivery support system according to an embodiment of the present invention. It is a flowchart which shows the flow of the delivery assistance operation | movement by the delivery assistance system which concerns on one embodiment of this invention. It is a transition diagram of screens 100 to 106. 3 is a diagram illustrating an example of a basic screen 100. FIG. It is a figure which shows an example of the new order input screen. It is a figure which shows an example of the new order slip 102. FIG. It is a figure which shows an example of the CSD allocation confirmation screen. It is a figure which shows an example of the display screen 201 of an order allocation confirmation mail. FIG. 10 is a transition diagram of a CSD order assignment / correction reply screen 202. It is a figure which shows an example of the CSD status registration screen. It is a figure which shows an example of the display screen 206 of the confirmation mail transmitted to CE. It is a figure which shows an example of the CSD position confirmation screen 207 for CE. It is a figure which shows an example of the present location map screen. It is a figure which shows an example of the whole-unit map screen. It is a figure which shows an example of the movement history map screen. It is a figure which shows an example of the delivery route map screen. It is a figure which shows an example of the output form of a daily report.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Terminal for managers, 2 ... Router, 3 ... Internet, 4 ... Server, 5 ... Router, 6 ... Database, 7 ... Printer for slip printing, 8. ..Patrol lamp, 9 ... Router, 10 ... Communication network, 11 ... First communication network, 12 ... Second communication network, 13 ... Mobile phone, 14 ... Location information Center, 15 ... GPS satellite, 16 ... mobile phone with GPS function.

Claims (3)

A mobile phone owned by the shipper,
An administrator terminal that sends order information to the server when an order for goods is received;
A mobile phone with a GPS function owned by a delivery person,
Order management function for checking the delivery status of parts, delivery person assignment function for assigning a delivery person for the ordered part, delivery status confirmation function for checking the delivery status of the ordered part, and delivery person A server having a status management function for managing the delivery status of parts ordered by status registration from
A delivery support system comprising: A mobile phone owned by the shipper who orders the goods;
An administrator terminal that sends order information to the server when an order for goods is received;
A mobile phone with a GPS function owned by a delivery person who can detect the position by the GPS function;
Upon receiving order information from the manager terminal, an order assignment confirmation email is transmitted to the GPS function mobile phone owned by the delivery person, and when a response from the GPS function mobile phone owned by the delivery person is received, Update the contents of the database, send a confirmation e-mail to the mobile phone owned by the shipper, manage the location information of the mobile phone with GPS function, and if the location confirmation request is made from the shipper mobile phone, the delivery A server that sends the location information of the person in charge,
A distribution support system comprising: When the administrator terminal receives an order for goods, it sends the order information to the server,
When the server receives the order information from the administrator terminal, it sends an order assignment confirmation email to the delivery functioner's GPS function mobile phone and receives a response from the delivery functioner's GPS function mobile phone. Then, the contents of the database are updated, a confirmation email is sent to the mobile phone owned by the shipper, the location information of the mobile phone with GPS function is managed, and a location confirmation request is made from the mobile phone of the shipper Send the location information of the above delivery person,
A delivery support method characterized by that.

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