JP2008000333A - Game management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a game management system to output an optimum correspondence procedure regarding the maintenance of game parlor equipment. <P>SOLUTION: The game management system to output the correspondence procedure regarding the abnormality of the game parlor equipment recognizably to an operator is equipped with a candidate memorizing means for memorizing a candidate of the correspondence procedure, an abnormality narrowing-down means for narrowing down the correspondence procedure relevant to an input abnormality related information from the candidate memorized in the candidate memorizing means, an aligning means for aligning the correspondence procedure narrowed down by the abnormality narrowing-down means, an output means to output the correspondence procedure to the operator following the order aligned by the aligning means, an experience information memorizing means for memorizing the experience information experienced by the operator regarding the maintenance of the game parlor equipment, and an experience information updating means for updating the experience information memorized in the experience information memorizing means. The alignment means determines the order for aligning the correspondence procedure based on the experience information. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a game management system, and more particularly to a game management system that collects information related to abnormality in game store facilities reported from an operator and determines the order of coping methods presented to the operator.

As a conventional gaming machine management system, even after selling a gaming machine to a gaming store, it manages troubles of the gaming machine, grasps the state, and tries to contribute the development of the product to the next product. Yes (see, for example, Patent Document 1). Specifically, a method of diagnosing a gaming machine failure is described in a group of files connected by a link, and when a trouble occurs in the gaming machine, the computer device reads the group of files. When the repair is completed by the failure diagnosis process, information summarizing the procedure up to that time is collected and stored in the central information management unit. The information stored in the central information management unit is edited and output in a list showing customers and failure symptoms for each model of gaming machine.
JP 2002-253817 A

  Generally, an operator who uses a management system for a gaming machine usually wants to arrive at an appropriate countermeasure as soon as possible in order to solve the trouble.

  However, in the gaming machine management system described in Patent Document 1, a message for diagnosing a failure is only mechanically output in response to an operator input indicating that a trouble has occurred in the gaming machine.

  For example, when an operator inputs that a discharge trouble has occurred in a gaming machine, the management system first asks the operator whether he / she will deal with the trouble that has occurred this time for the first time or has already experienced it. This is a kind function for the operator who has experienced the discharge trouble for the first time, but for the operator who has experienced the discharge trouble many times, it must respond “I dealt with earlier”, It is an annoying function.

  That is, in the gaming machine management system described in Patent Document 1, since the question is asked even though the operator has already confirmed, there is a problem that the operation takes time and is inefficient.

  Therefore, the present invention stores the history of abnormality that the operator has dealt with in the past, analyzes the abnormality handling ability of each operator, and determines the order of presenting the handling procedure according to the analysis result, It is an object of the present invention to provide a game management system that outputs an optimal response procedure to an operator.

  In the first aspect of the present invention, when abnormality-related information related to an abnormality in amusement facility is input by an operator, a corresponding procedure related to the abnormality-related information is extracted from candidates of predetermined corresponding procedures, and the extracted In the game management system for outputting the response procedure so that the operator can recognize it, candidate storage means for storing the candidate for the response procedure and the response procedure related to the inputted abnormality related information are stored in the candidate storage means. An abnormal narrowing means for narrowing down from the candidates, an aligning means for aligning the corresponding procedures narrowed down by the abnormal narrowing means, and outputting the corresponding procedures to the operator according to the order of alignment by the aligning means In the output means, experience information storage means for storing experience information related to the abnormality of the amusement shop equipment experienced by the operator in the past, and the experience information storage means Comprising the experience information updating means for updating 憶 been experienced information, the said alignment means, based on the experience information to determine the order in which to align the corresponding procedure.

  In a second aspect based on the first aspect, the experience information stored in the experience information storage means is associated with an elapsed time from the time when the amusement shop facility is responded to an abnormality.

  According to a third invention, in the first or second invention, there is provided response input means capable of inputting a response to the corresponding procedure output by the output means, and the experience information update means is the response input means. The experience information is updated on the basis of the response inputted in the above.

  According to a fourth aspect of the present invention, in the first to third aspects of the present invention, the response procedure is an occurrence of an abnormality set based on at least one of information relating to the number of installed game shop facilities and the response to the abnormality of the game shop facilities. The alignment means determines the order in which the corresponding procedures are aligned so that the order of the corresponding procedures having a high occurrence frequency is increased.

  5th invention is the 1st-4th invention, The equipment information storage means which memorize | stores the equipment information regarding the maintenance of the said game shop equipment is provided, The experience information of the said experience information storage means updates the said equipment information. Updated when triggered.

  According to the first aspect of the present invention, when abnormality-related information related to an abnormality in a game shop facility is input by an operator, a corresponding procedure related to the abnormality-related information is extracted from a predetermined candidate for the corresponding procedure and extracted. In the game management system for outputting the handling procedure in a recognizable manner to the operator, candidate storing means for storing the handling procedure candidates and handling procedure related to the inputted abnormality related information are stored in the candidate storing means. The abnormality narrowing means for narrowing down from the stored candidates, the aligning means for aligning the corresponding procedures narrowed down by the abnormal narrowing means, and the corresponding procedure for the operator according to the order of alignment by the aligning means Output means for outputting, experience information storage means for storing experience information related to anomalies in game shop facilities experienced by the operator in the past, and the experience information storage Experience information update means for updating the experience information stored in the stage, and the alignment means determines the order in which the corresponding procedures are aligned based on the experience information, so that the operator can experience in the past. Since a response procedure that has not been performed is preferentially output, redundant output of the response procedure is suppressed, and the operator can quickly respond to an abnormality.

  According to the second invention, the experience information stored in the experience information storage means is associated with the elapsed time from the time of dealing with an abnormality in the amusement shop equipment, so that time forgetting is added to the experience information. can do.

  According to a third aspect of the invention, there is provided response input means capable of inputting a response to the corresponding procedure output by the output means, wherein the experience information update means is based on the response input to the response input means. By updating the experience information, the experience information is always the latest information, and the response procedures can be arranged in a more appropriate order.

  According to a fourth invention, the handling procedure includes an occurrence frequency of an abnormality set based on at least one of information relating to the number of installed game shop facilities and an abnormality response of the game shop facilities, and the alignment means Determines the order of the corresponding procedures based on the experience of operators including other operators by determining the order in which the corresponding procedures are arranged so that the order of the corresponding procedures with high occurrence frequency is increased. Therefore, even if there is an abnormality that the operator has never experienced in the handling procedure narrowed down by the abnormality narrowing means, the handling procedure for the abnormality can be presented to the operator in a safe order.

  According to a fifth aspect of the invention, there is provided equipment information storage means for storing equipment information relating to maintenance of the amusement shop equipment, and the experience information in the experience information storage means is updated when the equipment information is updated. Since the maintenance state of the amusement shop equipment is added to the experience information of the operator, the response procedure can be output to the operator in an efficient order.

  Embodiments of the present invention will be described below.

  FIG. 1 is an overall configuration diagram of a game management system according to an embodiment of the present invention.

  The game management system of the present invention includes a service center 1, a plurality of game halls (game shops) 2, and a network 3 that connects the service center 1 and each game hall 2.

  When the service center 1 receives an abnormality report 201 (FIG. 4), which will be described later, from the game hall 2 through the network 3, the service center 1 presents the game hall 2 with an abnormality handling method according to the content of the abnormality report 201.

  In the game hall 2, a plurality of gaming machines 20 and an in-game hall management device 21 (FIG. 2) are installed, and an information collecting terminal device 22 (FIG. 2), a relay device 24 (FIG. 2), an attachment base or a relay device Various components (amusement shop equipment) such as wiring for use are installed. In addition, a plurality of employees (persons who operate the game management system, hereinafter referred to as operators 40) are engaged in the game hall 2.

  Here, the game hall A is a game hall 2A, and the game hall B is a game hall 2B. Further, an operator 40 working at the game hall A is an operator 40A, and an operator 40 working at the game hall B is an operator 40B.

  It should be noted that the “operator” in the scope of the claims includes all of an operator in units of the game hall 2, an operator in units of the team 4 described later, and individual operators 40.

  When an abnormality occurs in any of the constituent elements, the operator 40 transmits an abnormality report 201 to the service center 1 through the network 3. The service center 1 presents to the operator 40 an abnormality handling method according to the abnormality report 201. The operator 40 can cope with the abnormality by following the abnormality handling method.

  In this specification, “corresponding to an abnormality” includes a case where an abnormality is dealt with and a case where an abnormality is confirmed.

  There are cases where the operator 40 individually responds to the abnormality and cases where the plurality of operators 40 form a team 4 to deal with the abnormality. The team 4 includes, for example, a floor team in charge of customer service on the floor of the game hall 2, a counter area team that exchanges game balls acquired by the player through games, and the like. Here, the team 4 formed by the operator 40A is referred to as team 4A, and the team 4 formed by the operator 40B is referred to as team 4B.

  The ability (abnormality handling ability) corresponding to the generated abnormality is different for each operator 40, for each team 4, or for each game hall 2. The operator 40 </ b> A or the like having high abnormality response capability can independently cope with an abnormality that can be easily solved without reporting the abnormality report 201 to the service center 1. However, the operator 40B or the like having a low ability to deal with abnormalities generally makes an abnormality report 201 to the service center 1 for an abnormality that can be easily solved, and requests the presentation of an abnormality handling method.

  The game management system according to the present embodiment evaluates the abnormality handling ability that varies depending on the operator 40 or the like using the granted experience value. And the service center 1 changes the content of the abnormality coping method shown to the operator 40 etc. according to the provision experience value. Furthermore, the service center 1 can present a more appropriate abnormality handling method by taking into account information (equipment information DB (FIG. 4)) regarding the components installed in the game hall 2.

  The granted experience value is an integrated value of points given when the operator 40 responds to an abnormality, and is a value obtained by evaluating the abnormality handling ability of each operator 40. The granted experience value will be described in detail with reference to FIG.

  For example, if the service center 1 receives an abnormality report 201 that “the gaming machine 20 does not operate” from an operator 40B having a low abnormality response capability, the service center 1 should check that the outlet 40B is “inserted into the outlet”. ”Is presented. Then, the operator 40B confirms whether or not an outlet for supplying power to the gaming machine 20 is connected, and if the outlet is correctly connected, requests the service center 1 to present the next countermeasure against the abnormality. That is, the operator 40B having a low ability to deal with abnormalities can deal with anomalies reliably while confirming each one by carefully presenting an abnormality handling method from the service center 1.

  On the other hand, if the service center 1 receives an abnormality report 201 saying that “the gaming machine 20 does not operate” from the operator 40A having a high abnormality response capability, the operator 40A may perform a basic response to the abnormality (the original power supply is It can be determined that it has already been confirmed whether it is turned on, if the main power is on, whether the outlet is connected, or if the outlet is connected, the fuse is not blown. Therefore, an abnormality coping method “Please check the disconnection of the wiring” is presented to the operator 40A. Therefore, the operator 40 </ b> A confirms only whether any wiring is disconnected according to the message from the service center 1.

  That is, the operator 40A having a high ability to deal with abnormalities does not need to respond in detail to the messages from the service center 1 because the service center 1 does not provide detailed information on how to deal with abnormalities, and can respond quickly to abnormalities.

  In the present embodiment, the abnormality handling capability for each game hall 2 is evaluated by the experience value given, and a method for dealing with the abnormality is presented to the game hall 2, and the abnormality for each operator 40 and each team 4 is shown. Omitted when evaluating the ability to respond with the experience value.

  The network 3 is a communication line that connects the service center 1 and each game arcade 2, and for example, the Internet can be used. The communication between the service center 1 and each game hall 2 encrypts data communicated on the public line network using VPN (Virtual Private Network) or the like. This prevents leakage, falsification or eavesdropping of information exchanged between the service center 1 and each game hall 2.

  In addition, as long as the communication line connects the service center 1 and each game arcade 2, it is not limited to the Internet, and a dedicated line may be used.

  FIG. 2 is a system configuration diagram of the game management system according to the embodiment of this invention.

  An internal network is provided inside the service center 1, and the abnormality management device 11, the Web server 12, the operator terminal 13, and the relay device 14 are connected to the internal network. The internal network provided in the service center 1 is configured by Ethernet (registered trademark), for example. Addresses are set for devices connected to the internal network, and communication between devices (for example, transfer of data to specific devices and transmission of command signals) and broadcast communication to a plurality of devices (for example, multicast) Or broadcast).

  When the abnormality report 201 is received from the game hall 2, the abnormality management apparatus 11 narrows down abnormalities that are likely to occur in the game hall 2 from the abnormality list DB 102 (FIG. 4). Then, the abnormality handling management device 11 reads the experience value (granting experience value) given to the game hall 2 from the experience information DB 105 (FIG. 4), and uses the game hall 2 for the abnormality handling method according to the given experience value. To present. The abnormality management apparatus 11 may be provided in an external organization without being provided in the service center 1.

  When the Web server 12 receives information on the abnormality handling method from the abnormality management apparatus 11, the Web server 12 transmits the information to the client terminal 23 of the game hall 2 through the network 3.

  The operator terminal 13 displays an abnormality report 201 from the client terminal 23, which will be described later, and an abnormality narrowing result 103 (FIG. 4) by the abnormality handling management apparatus 11, and transmits an abnormality handling method to the client terminal 23.

  Note that the service center 1 may automatically respond to the abnormality report 201 from the client terminal 23 by the abnormality response management apparatus 11 instead of directly by the operator terminal 13. In the case of automatic correspondence, for example, when the client terminal 23 inputs the abnormality report 201, the abnormality handling management device 11 extracts a corresponding abnormality handling method from the abnormality list DB 102. Then, the abnormality handling management device 11 transmits the abnormality handling method to the Web server 12. The Web server 12 creates a presentation screen that displays the abnormality handling method received from the abnormality management apparatus 11 and transmits it to the output device 231 of the client terminal 23.

  The relay device 14 and the relay device 15 are provided in the service center 1. The relay device 14 is a router that relays information from the abnormality response management device 11 or the operator terminal 13. The network (DMZ) to which the Web server 12 that can be accessed from the outside belongs, and the abnormality response management device 11 and the operator terminal 13 belong. Relays communications with the internal network (LAN). The relay device 15 relays communication between the network (DMZ) to which the Web server 12 accessible from the outside belongs and the network 3.

  An internal network is provided inside the hall of the game hall 2. A game hall management device 21 and an information collection terminal device 22 are connected to the internal network. In addition, a gaming device (not shown) is connected to each information collecting terminal device 22. The gaming device includes a gaming machine 20 and a ball rental unit. A configuration in which a plurality of (for example, two) gaming devices are connected to one information collecting terminal device 22 may be adopted.

  The internal network provided inside the hall of the game hall 2 is configured by, for example, Ethernet (registered trademark). Addresses are set for devices connected to the internal network, and communication between devices (for example, transfer of data to specific devices and transmission of command signals) and broadcast communication to a plurality of devices (for example, multicast) Or broadcast).

  The game hall management device 21 receives game information from the gaming device via the information collecting terminal device 22 (for example, a “prize ball signal” output every time the gaming device discharges a predetermined number of prize balls, The “special award signal” or the like that is output only while the special game state is generated is collected, and the operation state of each gaming device is monitored.

  The information collection terminal device 22 collects game information from the gaming device, and accumulates the accumulated value of game information for a predetermined period (for example, the accumulated number of out balls (the number of collected balls) calculated based on the “collection signal”). Or a cumulative value of the number of occurrences of the special gaming state calculated based on the “special prize signal”). Then, the operating amount of the gaming device is calculated based on the accumulated value, and the calculated operating amount is transmitted to the game hall internal management device 21. The accumulated value of the game information for a predetermined period generated by the information collecting terminal device 22 is normally calculated by accumulating every business unit.

  Here, the business unit means from the start of the day to the end of the business, which starts earlier than the opening time and ends later than the closing time. Note that the business hours of the day may be divided into morning and afternoon, and a plurality of business units may be set for the day. Further, the business unit may be a plurality of days (for example, one week).

  In addition, an internal network that connects the client terminal 23 provided in the management office of the game hall and the game hall management device 21 in the hall is provided inside the game hall 2. In addition to the client terminal 23, a relay device (router) 24 is connected to the internal network. The internal network is configured by, for example, Ethernet (registered trademark), similarly to the internal network provided in the hall of the game hall 2.

  The client terminal 23 includes an input device 232 (response input means) such as a microphone, a camera, a keyboard, or a mouse. When an abnormality occurs in any of the components, the operator 40 transmits an abnormality report 201 to the service center 1 using the input device 232. The abnormality report 201 may be input by voice using a microphone, may be input by an image using a camera, or may be input by selecting a character or an image using a keyboard or a mouse.

  The client terminal 23 includes an output device 231 (output means) such as a speaker or a display. The abnormality handling method received from the abnormality management device 11 via the Web server 12 is output from the output device 231 so as to be recognized by the operator 40 by voice or image. Then, the operator 40 can cope with the abnormality by following the abnormality handling method displayed on the output device 231. The client terminal 23 is not limited to the one installed in the management office of the game hall 2, but may be portable and can be carried around by the operator 40 in the hall. In this case, the client terminal 23 is preferably connected to the internal network via a wireless LAN.

  The relay device 24 relays information from the game hall management device 21 or the client terminal 23 and transmits the information to the network 3.

  In the case of direct response by the operator terminal 13, the abnormality report 201 input from the client terminal 23 is also output to the operator terminal 13. At this time, the correspondence guide 202 is output to the operator terminal 13. The operator terminal 13 transmits the output correspondence guidance 202 to the client terminal 23 by operating the operator terminal 13. Alternatively, the operator of the service center 1 may reply by telephone while looking at the operator terminal 13.

  In the case of automatic correspondence, the abnormality report 201 input from the client terminal 23 is sent to the abnormality handling management device 11, and the correspondence guidance 202 searched by the abnormality handling management device 11 is sent via the Web server 12 to the client terminal 23. Is output.

  Note that an operator 40 of the game hall 2 makes an inquiry to the service center 1 regarding the handling of the abnormality by telephone, and the operator of the service center 1 operates the operator terminal 13 to input the abnormality report 201 and displays the correspondence guide 202. Thus, the case where the operator 40 of the game hall 2 is answered by telephone is also included in the scope of the present invention. In this case, the abnormality report 201 is input to the operator terminal 13 and the correspondence guide 202 is output to the operator terminal 13. Further, a correspondence report 203 is also input to the operator terminal 13.

  FIG. 3 is a block diagram showing a configuration of the abnormality management apparatus 11 according to the embodiment of this invention.

  The abnormality management apparatus 11 includes a CPU 111, a ROM 112 that stores programs in advance, a RAM 113 that is a memory used as a work area when the CPU is operating, and a storage device (HDD) 114 such as a hard disk that stores various data. Provided.

  The RAM 113 temporarily stores various data (for example, a counter that measures an accumulated value of assigned experience values, an abnormality occurrence value, an expiration date of the abnormality occurrence value, or the number of days that have elapsed since the last day corresponding to the abnormality). A storage area and a work area for temporarily storing data necessary for the operation of the CPU 111 are provided.

  In addition, the HDD 114 stores the abnormality list DB 102 (FIG. 4) that records the contents of the abnormality that may occur in the game hall 2 and candidates for the abnormality handling method, the occurrence frequency of each abnormality, and the experience value given to the game hall 2. The experience information DB 105 (FIG. 4) to be recorded and the facility DB 106 for recording the abnormality occurrence value of each component and the date when the component is installed in the game hall 2 are stored.

  These CPU 111, ROM 112, RAM 113 and HDD 114 are connected by a bus 115. The bus 115 includes an address bus and a data bus that the CPU 111 uses for reading and writing data.

  Connected to the bus 115 are a network communication port 116 and an I / O port 117 for controlling input / output with the outside.

  The network communication port 116 is a data input / output unit for performing data communication according to a predetermined communication protocol, and is connected to an internal network.

  Connected to the I / O port 117 is an output device 118 configured by a display for displaying information related to the abnormality report 201 from the game hall 2 and a speaker for notifying the abnormality report 201 from the game hall 2 by voice. The I / O port 117 is connected to an input device (camera, microphone, keyboard, mouse, etc.) 119 for operating the abnormality handling management device 11 (for example, inputting an error handling method).

  FIG. 4 is a functional block diagram of the game management system according to the embodiment of this invention.

  When an abnormality occurs in any of the components installed in the game hall 2, the game hall 2 transmits abnormality related information (abnormality report 201) regarding the abnormality of the component to the service center 1. At this time, the operator 40 of the game hall 2 inputs the login name and connects to the service center 1.

  In addition, when dealing with an abnormality as the game hall 2, a store code may be used as a login name. The store code is an identifier for uniquely identifying each game hall 2. Further, when dealing with an abnormality as the operator 40, an operator code may be used as the login name. The operator code is an identifier that uniquely identifies each operator 40. Further, when dealing with an abnormality as the team 4, a team code may be used as a login name. The team code is an identifier that uniquely identifies each team 4.

  The amusement hall 2 provides, as the abnormality report 201, the place where the abnormality has occurred (for example, the floor or the counter area), the target of the abnormality (for example, the information collection terminal device 22 or the relay device 24), and the date and time when the abnormality has occurred (for example, 3 (March 23, 16:43) and an abnormal situation (for example, the power is not turned on) are transmitted to the service center 1.

  When receiving the abnormality report 201 from the game hall 2, the abnormality handling management device 11 of the service center 1 specifies the target game hall 2 based on the store code included in the abnormality report 201. Then, the abnormality narrowing down means 101 of the abnormality management apparatus 11 narrows down the abnormalities that are likely to occur in the game hall 2 from the candidates stored in the abnormality list DB 102 based on the content of the received abnormality report 201. The abnormal narrowing result 103 is generated. Note that the abnormality list DB 102 functions as candidate storage means for storing candidates for abnormality handling methods (corresponding procedures), and stores the contents of the abnormality and the abnormality handling method for solving the abnormality in association with each other.

  Further, the abnormality narrowing means 101 refers to the equipment DB 106 to narrow down abnormalities that are highly likely to occur in the game hall 2. At this time, the abnormality regarding the component which is not installed in the said game hall 2 is excluded from the object of narrowing down. In addition, which component is installed in the game hall 2 is specified by information stored in the facility information DB 1062 (FIG. 8).

  The facility DB 106 includes a facility information DB 1061 (FIG. 7) and a per-game hall facility information DB 1062. The facility information DB 1061 and the per-game hall facility information DB 1062 will be described with reference to FIG. 7 or FIG.

  In this way, when the abnormality narrowing result 103 is generated, the aligning means 104 of the abnormality response management apparatus 11 reads the experience information DB 105 of the game hall 2 that has transmitted the abnormality report 201. Then, the aligning unit 104 identifies granted experience values (experience information) from the experience information DB 105 and rearranges the abnormalities narrowed down based on the given experience values. Thereby, the priority order for presenting the abnormality coping method to the game hall 2 is determined. The experience information DB 105 will be described with reference to FIG.

  The alignment means 104 lowers the priority of presenting an abnormality handling method to the game hall 2 for abnormalities experienced in the past by the game hall 2. In other words, the abnormality handling method is not presented to the game hall 2 as the abnormality is higher.

  For example, it is assumed that the game hall 2 has experienced a response to an abnormality (referred to as an abnormality X) that the information collection terminal device 22 cannot be turned on because the original power supply is not turned on. Then, even if an abnormality X occurs next time, the amusement hall 2 confirms the original power supply without presenting the abnormality coping method “Please confirm the original power supply” from the service center 1. Thus, it can be estimated that it can cope with the abnormality X independently.

  That is, when there is an abnormality report 201 from the game hall 2, there is a high possibility that the abnormality occurring in the game hall 2 is something other than the abnormality X. Therefore, in this case, the aligning unit 104 lowers the priority order for presenting the abnormality handling method for the abnormality X to the game hall 2.

  On the other hand, if the amusement hall 2 has not experienced the abnormality X in the past, even if the abnormality X occurs, the amusement hall 2 presents an abnormality coping method “Please check the original power supply” from the service center 1. Until then, it can be estimated that the method of dealing with anomalies in which the original power source is confirmed is not conceived.

  That is, when there is an abnormality report 201 from the game hall 2, there is a high possibility that the abnormality occurring in the game hall 2 is an abnormality X. Therefore, in this case, the aligning means 104 increases the priority order for presenting the abnormality handling method for the abnormality X to the game hall 2.

  The aligning unit 104 refers to the facility information DB 1062 for each game hall in the facility DB 106, and rearranges the narrowed abnormalities based on the abnormality occurrence frequency of each abnormality. Note that the abnormality occurrence frequency (FIG. 8) of each component is stored in the facility information DB 1062 for each game hall, and the abnormality occurrence frequency (FIG. 6) of each abnormality is derived from the abnormality occurrence frequency of each component.

  An abnormality with a low abnormality occurrence frequency has a lower priority in which the abnormality coping method is presented to the game hall 2, and an abnormality with a high abnormality occurrence frequency has a higher priority in which the abnormality coping method is presented to the game hall 2.

  The aligning unit 104 may align the abnormality handling method with reference to only the experience information DB 105, or may align the abnormality handling method with reference to only the equipment DB 106. The experience information DB 105 and the equipment DB 106 may be arranged. Anomaly handling methods may be arranged with reference to FIG.

  When the priority for presenting the abnormality handling method is determined by the aligning means 104, the abnormality handling method having the highest priority is sequentially presented to the game hall 2 as the correspondence guide 202. The game hall 2 responds to the abnormality based on the presented correspondence guide 202. If the abnormality is not resolved, the game hall 2 further reports an abnormality 201 to the service center 1. Then, the service center 1 presents the abnormality handling method with the next highest priority to the game hall 2 as the correspondence guide 202.

  When the game hall 2 responds to the abnormality, the game hall 2 transmits the fact to the service center 1 as a correspondence report (response) 203. Does the correspondence report 203 require presentation of the store code of the game hall 2 corresponding to the abnormality, the content corresponding to the abnormality (for example, the outlet has been inserted or the component has been replaced), and the next candidate for the abnormality coping method? Whether or not is included.

  When the experience information update unit 107 of the abnormality response management apparatus 11 receives the response report 203 from the game hall 2, the experience information DB 105 of the game hall 2 is read out. Then, a predetermined point is added to the abnormality grant experience value corresponding to the game hall 2 and updated. In this manner, the abnormality handling management device 11 evaluates the gaming experience field 2 by adding points to the granted experience value for dealing with the abnormality.

  In addition, if there is no abnormality report 201 from the game hall 2 for a predetermined period of abnormality that the game hall 2 has dealt with in the past, the game hall 2 will report the abnormality report 201 even though the abnormality has occurred during the predetermined period. It can be estimated that it responded to the abnormality independently. Therefore, in this case as well, the experience information update unit 107 refers to the date and time information 108, and after an elapse of a predetermined period, the abnormality handling management device 11 points that the amusement hall 2 independently copes with the abnormality to the granted experience value. Add and evaluate.

  However, when the operator 40 corresponding to the abnormality does not belong to the game hall 2 due to retirement or the like, the game hall 2 cannot independently cope with the same abnormality. Further, even the same operator 40 forgets the abnormality handling method as time passes. Considering these facts, the experience information updating unit 107 refers to the date / time information 108 and subtracts a predetermined point from the granted experience value as time passes.

  On the other hand, when the game hall 2 orders a new component for maintenance of the components of the game hall 2, the game hall 2 transmits a report to that effect (component ordering information 204) to the service center 1. Also, the game center 2 reports a report to that effect when the component is moved within the game venue 2 or when the component is replaced (for example, the failed information collection terminal device 22 is replaced). Send to.

  A maintenance support window for receiving the component ordering information 204 from the game hall 2 may be provided, and the maintenance support window may notify the service center 1 of the component ordering information 204.

  Upon receiving the component ordering information 204 from the game hall 2, the facility DB update unit 109 of the abnormality response management apparatus 11 updates the installation date (FIG. 8) of the facility information DB 1062 for each game hall on the date when the component is ordered. . In addition, when the facility DB update unit 109 receives a report indicating that the component has been moved in the game hall 2 from the game hall 2, the facility DB update unit 109 moves the update date (FIG. 8) of the facility information DB 1062 for each game hall. Update on the day of letting. Each time the facility DB update unit 109 receives the component ordering information 204 or a report indicating that the component has been moved within the game hall 2 from the game hall 2, information related to maintenance in the facility information DB 1062 for each game hall ( Update the installation date or update date).

  In addition, the game hall 2 is not limited to the case where the components are ordered, but when the game hall 2 independently replaces the components for maintenance of the components (when the inventory components of the game hall 2 are used) Alternatively, when a component obtained by a method other than ordering is used, the fact may be transmitted to the service center 1. In this case, when the facility DB update unit 109 receives a report indicating that the component has been replaced from the game hall 2, the facility DB update unit 109 updates the installation date of the facility information DB 1062 for each game hall on the date when the component is replaced.

  In the component, the abnormality occurrence value (FIG. 7) changes with time. Therefore, the facility DB update unit 109 refers to the date / time information 108 and switches the abnormality occurrence value of each component as time passes. Then, the facility DB update unit 109 updates the abnormality occurrence frequency (FIG. 8) in the facility information DB 1062 for each game hall.

  Further, when the experience information updating unit 107 of the abnormality response management apparatus 11 receives the component element ordering information 204 from the game hall 2, the experience information update unit 107 updates by adding a predetermined point to all the abnormality grant experience values for the ordered components. To do. As a result, the abnormality provision experience value regarding the newly ordered component is increased, and the priority of the abnormality coping method for the abnormality is lowered in the alignment by the alignment unit 104. In other words, since it is considered that the game hall 2 can cope with the abnormality of the component that has reached the order, it is difficult for the abnormality handling method related to the component to be presented to the game hall 2.

  Note that the abnormality handling management device 11 may also evaluate the routine maintenance work of the game hall 2 performed in a state where no abnormality has occurred. The maintenance operation is an operation in which the operator 40 checks whether or not each component installed in the game hall 2 is normal. In this case, the game hall 2 reports to the service center 1 that the maintenance work has been performed. When there is a report that the maintenance work has been performed from the game hall 2, the experience information update means 107 adds a predetermined point to all abnormality grant experience values of the game hall 2. Thereby, it can be evaluated that the game hall 2 has dealt with before the occurrence of the abnormality by the maintenance work.

  FIG. 5 is a configuration diagram of the abnormality list DB 102 according to the embodiment of this invention, and is stored in the HDD 114 of the abnormality handling management apparatus 11.

  In the abnormality list DB 102, an abnormality code, an abnormality location, an abnormality content, an abnormality coping method, granted Pt1, and given Pt2 are stored.

  The “abnormal code” is a number uniquely assigned to identify all abnormalities that may occur in the game hall 2, and for example, E00001 to E00004 are stored.

  The “abnormal part” is a component in which an abnormality has occurred. For example, the information collection terminal device 22 is stored as an abnormal part of the abnormality codes E00001 to E00004. In the “abnormal part”, in addition to the information collection terminal device 22, components such as the game hall management device 21, the relay device 24, the mounting base or the relay device wiring are stored.

  The “abnormal content” is the content of the abnormality indicating what kind of abnormality has occurred. For example, the abnormal content of the abnormal codes E00001 to E00004 is stored if the information collecting terminal device 22 is not turned on. . In “abnormal content”, contents such as the fact that the power is not turned on, the lamp is flashing, the warning sound is sounded, or no image is displayed on the liquid crystal screen are stored.

  “Abnormality coping method” is a method for solving an abnormality. For example, as an abnormality coping method for the abnormality code E00001, “source power check” is stored. “Abnormality coping method” includes, in addition to the original power source confirmation, outlet confirmation as the abnormal coping method of the abnormal code E00002; fuse confirmation as the abnormal coping method of the abnormal code E00003; It is remembered. The abnormality handling method is presented from the service center 1 to the game hall 2 as the correspondence guide 202.

  “Grant Pt1” is a point given to the game hall 2 when the operator 40 deals with the abnormality according to the corresponding abnormality handling method. Further, “grant Pt2” is a point given to the game hall 2 when the operator 40 confirms the abnormality according to the corresponding abnormality handling method. Note that it is desirable to set the grant Pt1 to a larger value than the grant Pt2.

  For example, the grant Pt1 of the abnormal code E00001 is set to 365 points, and the grant Pt2 is set to 200 points. Also, the grant Pt1 of the abnormal code E00002 is set to 365 points and the grant Pt2 is set to 200 points, the grant Pt1 of the fault code E00003 is set to 200 points and the grant Pt2 is set to 20 points, and the grant Pt1 of the fault code E00004 is set. Is set to 200 points, and the grant Pt2 is set to 20 points.

  If the operator 40 does not deal with the abnormality and does not confirm the abnormality, neither point is awarded to the game hall 2. Further, when the operator 40 only confirms the abnormality, only the grant Pt2 is given to the game hall 2. Further, if the operator 40 not only confirms the abnormality but also copes with it, only the grant Pt1 is given to the game hall 2. That is, depending on how the operator 40 responds to the abnormality, either the granted Pt1 or the granted Pt2 is given to the game hall 2, or neither is given. Each point may be set so that both points are given to the game hall 2 when the operator 40 copes with the abnormality.

  For example, when an abnormality of the abnormality code E00001 occurs in the game hall 2, the service center 1 presents an abnormality coping method “original power check” to the game hall 2. In response to this, the operator 40 of the game hall 2 confirms the original power supply and issues a correspondence report 203 to the service center 1 indicating that the abnormality has been confirmed. Thereby, 200 points are added to the provision experience value (FIG. 6) of the abnormal code E00001 of the game hall 2.

  In addition, the operator 40 of the game hall 2 confirms the main power source, switches from the state where the main power source is actually cut off to the state where the power source is turned on, and reports to the service center 1 that the abnormality has been dealt with. do. Thereby, 365 points are added to the provision experience value of the abnormal code E00001 of the game hall 2.

  When the operator 40 confirms a plurality of abnormality handling methods for one abnormality, each grant Pt2 of the confirmed abnormality handling method is given to the game hall 2.

  In this way, the abnormality handling management device 11 evaluates the experience that the operator 40 is in contact with the abnormality even if the operator 40 only confirms the abnormality. That is, when the operator 40 confirms the abnormality and the same abnormality occurs next time, the operator 40 can be expected to be able to cope with the abnormality independently. Is added. In addition, when the same abnormality occurs next time when the operator 40 copes with the abnormality, the operator 40 can more strongly expect that the operator 40 can independently cope with the abnormality. Therefore, a point larger than the granted Pt2 (grant Pt1) is obtained. It adds to the grant experience value of the game hall 2. Thus, by adding points for each abnormality coping method, the priority order in which the correspondence to the experienced abnormality is output is lowered.

  FIG. 6 is a configuration diagram of the experience information DB 105 (experience information storage means) according to the embodiment of this invention, and is stored in the HDD 114 of the abnormality response management apparatus 11.

  The experience information DB 105 stores a store code (for example, 3760001) of the game hall 2, and is created for each game hall 2. The abnormality handling management device 11 identifies the target game hall 2 by the store code included in the abnormality report 201, and reads the experience information DB 105 of the identified game hall 2.

  In the experience information DB 105, the abnormality code, the abnormality occurrence frequency, and the assigned experience value are stored in association with the store code.

  The “abnormal code” is a number uniquely assigned to identify all abnormalities that may occur in the game hall 2, and for example, E00001 to E00004 are stored. The abnormality code in the experience information DB is the same as the abnormality code stored in the abnormality list DB 102.

  The “abnormality occurrence frequency” is a frequency at which an abnormality occurs per day, and is a numerical value that takes into account the number of components that are abnormal locations installed in the game hall 2 and the failure rate of the components. It should be noted that the failure rate of a component is information relating to the correspondence of the component element abnormality in all the game halls 2, specifically, the frequency of occurrence of abnormality in the component element in all the game halls 2 including other game halls. Is a value calculated based on

  Theoretically, the sum of the abnormality occurrence frequencies for the same component (abnormal part) is equal to the abnormality occurrence frequency of the component stored in the facility information DB 1062 (FIG. 8). Since the abnormality occurrence frequency of the component changes according to the applied abnormality occurrence value and the quantity of the component, the abnormality occurrence frequency of the abnormality also changes according to the abnormality occurrence frequency of the component. The ratio at which the abnormality occurrence frequency of each abnormality constitutes the abnormality occurrence frequency of the component is a design value. However, the ratio is not limited to the design value, and may be a ratio derived by statistics or an arbitrary set ratio in accordance with the actual situation.

  For example, the abnormality occurrence frequency of the abnormality code E00001 is stored as 1%. The abnormality occurrence frequency of 1% means that the abnormality code E00001 is abnormal within one day in the game hall 2 with the store code 3760001 (the abnormality that the information collection terminal device 22 cannot be turned on because the original power supply is not turned on) The probability of occurrence is 1%. The abnormality occurrence frequency of the abnormality code E00002 is stored as 0.1%, and the abnormality occurrence frequency of the abnormality code E00003 is stored as 0.1%.

  The “granting experience value” is an integrated value of points given when the game hall 2 responds to an abnormality. For example, the game hall 2 with the store code 3760001 grants an abnormality due to the abnormality code E00001 The experience value is stored as 300 points. Also, here, the abnormality provision experience value of the abnormality code E0002 is stored as 25 points, the abnormality provision experience value of the abnormality code E0003 is stored as 25 points, and the abnormality provision experience value of the abnormality code E0004 is stored as 25 points.

  Predetermined points are added to the granted experience value through experience information update processing (FIG. 11, FIG. 12, or FIG. 14). In the experience information update process, in addition to the case where the game hall 2 responds to an abnormality, the game element 2 reports the component ordering information 204, or there is a probability that there is a probability of occurrence periodically. Even if the abnormality report 201 regarding the abnormality is not sent from the game hall 2 for a predetermined period of time, it is estimated that the game hall 2 independently responded to the abnormality without making the abnormality report 201, and each report of the component order information 204 Alternatively, every time a predetermined period elapses, a predetermined point is added to the granted experience value.

  Further, even if the game hall 2 has an abnormality corresponding to the past, the experience information update process (FIG. 13) updates the business unit in consideration of forgetting the abnormality coping method with the passage of time. Every time, a predetermined point is subtracted from the granted experience value.

  It should be noted that when the award experience values given to the game hall 2 in response to the abnormalities are added up for all the abnormalities, it becomes unclear which abnormality the gaming hall 2 experienced. Then, it becomes difficult for the service center 1 to determine which abnormality handling method should be preferentially presented to the game hall 2 as the correspondence guide 202. Therefore, the granted experience value is integrated for each abnormality (for each abnormality code) occurring in the game hall 2. Thereby, the abnormality response capability of the game hall 2 can be evaluated based on the granted experience value.

  The experience information DB 105 may be created for each operator 40 or for each team 4 instead of for each game hall 2.

FIG. 7 is a configuration diagram of the facility information DB 1061 according to the embodiment of the present invention. The facility information DB 1061 stored in the HDD 114 of the abnormality response management apparatus 11 includes a component element code, a component element name, an abnormality occurrence value 1, A deadline 1, an abnormality occurrence value 2, a deadline 2, an abnormality occurrence value 3, a deadline 3, and an order Pt are stored.

  The “component code” is a number uniquely assigned to identify the component. For example, 10001280 for the information collection terminal device 22, 100002560 for the relay device 24, and an attachment base (not shown). Is set to 10002562.

  “Component name” is the name of the component.

  “Abnormality occurrence value 1” is the probability (abnormality occurrence rate) that an abnormality occurs per day for one component within a period of 1 after the component is installed in the game hall 2. Abnormalities that occur within the period 1 after the installation of components in the game hall 2 include initial failures and construction failures. In this embodiment, the time limit 1 is stored in days, but may be stored in other units indicating the period.

  For example, the abnormality occurrence value 1 of the information collection terminal device 22 is stored as 0.1%, and the expiration date 1 is stored as 7. That is, the abnormality occurrence value per day is 0.1% for 7 days after the information collection terminal device 22 is installed in the game hall 2. Further, the abnormality occurrence value 1 of the relay device 24 is stored as 0.1% and the time limit 1 is 7, and the abnormality occurrence value 1 of the mounting base is 0.01% and the time limit 1 is stored as 14.

  “Abnormality occurrence value 2” is a probability that when a component is moved in the game hall 2, an abnormality occurs per day for one component in the period 2 after the move. For example, the abnormality occurrence value 2 of the information collection terminal device 22 is 1% and the time limit 2 is 7, the abnormality occurrence value 2 of the relay device 24 is 1% and the time limit 2 is 7, and the abnormality occurrence value 2 of the attachment base is 0. 01% and 14 is stored as the time limit 2.

  When an event is held at the game hall 2 or when a new model of the gaming machine 20 is carried in, the centerpiece of the gaming machine 20 is installed at a conspicuous position in the gaming hall 2, and the old model of the gaming machine 20 is It is moved to the back of the game hall 2. Then, the component may be moved along with the movement of the gaming machine 20, or a different gaming machine 20 may be connected to the component. In these cases, when a new wiring is connected, there is a high possibility that an abnormality will occur due to disconnection or incomplete wiring. Therefore, during the predetermined period from the movement of the component, the abnormality occurrence value related to the component is increased and the component is monitored. Therefore, the abnormality occurrence value 2 may be estimated to be higher than the abnormality occurrence value 1.

  The “abnormality occurrence value 3” is a probability that an abnormality will occur per day for one component after the expiration of the time limit 1 and the time limit 2. For example, the abnormality occurrence value 3 of the information collection terminal device 22 is 0.01%, the abnormality occurrence value 3 of the relay device 24 is stored as 0.01%, the abnormality occurrence value 3 of the mounting base is 0.001%, and the abnormality occurrence value 3 of the wiring for the relay device is stored as 0.001%. Yes.

  The component has a high probability of occurrence of an abnormality for a predetermined period after being installed in the game hall 2 or for a predetermined period after moving in the game hall 2. However, if a predetermined period elapses without occurrence of an abnormality, the state is stable thereafter and the probability of occurrence of the abnormality is reduced. Therefore, the abnormality occurrence value 3 is estimated to be lower than the abnormality occurrence value 1 and the abnormality occurrence value 2. However, when the component is a consumable item, the abnormality occurrence value 3 may be estimated to be higher than the abnormality occurrence value 1 and the abnormality occurrence value 2.

  “Order Pt” is a point given to the experience value for giving an abnormality related to a component when the game hall 2 orders the component. For example, the information collection terminal device 22 has 300 points, and the relay device 24 Is stored as 300 points, the mounting base as 500 points, and the relay device wiring as 300 points.

  In this way, by adding points to the granted experience value for the game hall 2 placing an order for the component, it is estimated that the game hall 2 has independently dealt with the abnormality by exchanging the component. Can be evaluated. However, if the root cause of the abnormality is not the replaced component, there is a high possibility that the abnormality will immediately occur again. Therefore, in this case, the abnormality occurrence value 1 of the replaced component is highly estimated.

  As will be described in the abnormality occurrence value update process (FIG. 16), the abnormality occurrence value includes an initial value (design value) of the probability of occurrence of an abnormality predicted for each component element, and the component element in the game hall 2. The probability (actual value) of occurrence of anomaly that is statistically calculated after installation is included.

  FIG. 8 is a configuration diagram of the facility information DB 1062 (facility information storage means) for each game hall according to the embodiment of this invention, and is stored in the HDD 114 of the abnormality response management apparatus 11.

  The facility information DB 1062 for each game hall stores a store code (for example, 3760001) of the game hall 2, and is created for each game hall 2. The abnormality management apparatus 11 identifies the target game hall 2 by the store code included in the abnormality report 201 and reads out the facility information DB 1062 for each game hall of the game hall 2.

  In the facility information DB 1062 for each game hall, the component code, the installation date, the update date, the quantity, and the abnormality occurrence frequency are stored in association with the store code.

  The “component code” is a number uniquely assigned to identify a component, and for example, 100001280, 100002560, 100002562, or 100002564 is stored. The component code of the facility information DB 1062 for each game hall is the same as the component code stored in the facility information DB 1061.

  The “installation date” is the date when the component is newly installed in the game hall 2 and includes information on the elapsed time since the component was installed in the game hall 2. For example, the installation date of the component (information collection terminal device 22) of the component code 10001280 is December 20, 2005, and the installation date of the component (relay device 24) of the component code 100002560 is December 20, 2005. The installation date of the component (attachment base) of the component code 10002562 is stored as December 20, 2005.

  In the present embodiment, assuming that the current time is April 1, 2006, 102 days have passed since the components were installed in the game hall 2 for the information collection terminal device 22, the relay device 24, and the mounting base. is doing. Accordingly, the information collection terminal device 22, the relay device 24, and the mounting base all have the abnormality occurrence value 1 applied for 7 days from December 20, 2005, and since the current 7 days have passed, the abnormality occurrence value 3 Applies.

  In addition, even when there is a report of the component ordering information 204 from the game hall 2, it is considered that the component has been newly installed from the date of the order, and the report of the component ordering information 204 is issued on the date of installation of the component. The day was remembered.

  Based on the installation date (the time when the component is introduced into the game hall 2), the order in which the abnormality coping methods are arranged is determined. That is, by storing the installation date in the facility information DB 1062 for each game hall, an appropriate abnormality occurrence value corresponding to the time is applied. Then, the abnormality occurrence frequency of each component is calculated from the abnormality occurrence value, and abnormality handling methods are arranged based on the abnormality occurrence frequency (FIG. 10). Therefore, by storing the installation date in the facility information DB 1062 for each game hall, the cause of the abnormality can be estimated according to the time when the component is introduced into the game hall 2, so the game hall 2 can be dealt with in an efficient order. Can output the method.

  The “update date” is the date when the component moves within the game hall 2 and includes information on the elapsed time since the component moved within the game hall 2. For example, the update date of the component (information collection terminal device 22) of the component code 10001280 is stored as March 3, 2006. That is, 29 days have passed since the information collecting terminal device 22 moved in the game hall 2 at the present time. Therefore, the abnormality occurrence value 2 is applied to the information collection terminal device 22 for 7 days from March 3, 2006, and the abnormality occurrence value 3 is applied because 7 days or more have elapsed at the present time.

  In addition, since neither the component of the component code 100002560 (relay device 24) nor the component of the component code 100002562 (attachment base) is moved, the update date is not stored. Therefore, the abnormality occurrence value 2 is not applied to the relay device 24 and the mounting base.

  Then, based on this update date (the time when the component is moved in the game hall 2), the order in which the abnormality coping methods are arranged is determined. That is, by storing the update date in the facility information DB 1062 for each game hall, an appropriate abnormality occurrence value corresponding to the time is applied. Then, the abnormality occurrence frequency of each component is calculated from the abnormality occurrence value, and abnormality handling methods are arranged based on the abnormality occurrence frequency (FIG. 10). Accordingly, by storing the update date in the facility information DB 1062 for each game hall, the cause of the abnormality can be estimated according to the time when the component is moved in the game hall 2, so there is an abnormality in the game hall 2 in an efficient order. The corrective action can be output.

  In addition, when the gaming machine 20 is replaced in the game hall 2, that is, when only the gaming machine 20 connected to the component is moved without moving the component, disconnection or wiring when newly connecting the wiring There is a high possibility that an abnormality will occur due to deficiencies. Therefore, not only the day when the component itself moves within the game hall 2, but also the day when the gaming machine 20 (the gaming machine 20 corresponding to the component) that is the connection target or monitoring target of the component is replaced within the game hall 2. May be input in the “update date” as the date when the component moved in the game hall 2.

  For example, when the component is the information collection terminal device 22, the date when the gaming machine 20 connected to the information collection terminal device 22 is replaced with another gaming machine 20 is input as the “update date”. When the constituent element is the relay device 24, the date when the gaming machine 20 monitored by the relay device 24 is replaced with another gaming machine 20 is input as the “update date”.

  The date when the gaming machine 20 is included in the component and the gaming machine 20 is replaced (moved) in the gaming hall 2 may be input to the “update date”, and the “gaming machine” is entered in the facility information DB 1062 for each gaming hall. An item “20 replacement dates” may be provided separately. Then, an abnormality occurrence value for a predetermined period may be set separately from the date when the gaming machine 20 is replaced (“update date” or “game machine replacement date”).

  In this way, by storing the date when the gaming machine 20 is replaced in the facility information DB 1062 for each gaming hall, the cause of the abnormality can be estimated according to the time when the gaming machine 20 is moved within the gaming hall 2, so that An abnormality based on the gaming machine 20 that frequently moves can be easily extracted.

  The “quantity” is the quantity of the component installed or updated in the game hall 2. For example, the component of the component code 10001280 (the information collection terminal device 22) is 500, and the component of the component code 100002560 ( The relay device 24) is stored as 10, the component element code 100002562 is stored as a component (mounting base) 600, and the component element code 100002564 is stored as 100 (relay device wiring).

  In other words, the information collection terminal device 22 is installed on December 20, 2005, and at least one of the 500 devices is moving in the game hall 2 on March 3, 2006. Ten relay devices 24 were installed on December 20, 2005, and have not been moved thereafter. 600 mounting bases were installed on December 20, 2005, and have not been moved thereafter. 1000 relay devices were installed on December 20, 2005, and have not been moved thereafter.

  The “abnormality occurrence frequency” is a frequency at which an abnormality occurs per day in the number of components stored in the “quantity”, and is calculated by multiplying the applied abnormality occurrence value by the quantity.

  For example, since the component (information collection terminal device 22) of the component code 10001280 has passed seven days (limit 2) from the update date, the abnormality occurrence value 3 is applied. Since 500 information collecting terminal devices 22 are installed in the game hall 2, the abnormality occurrence value 3 is multiplied by 500, and 0.01% × 500 = 5% is stored as the abnormality occurrence frequency.

  In addition, since the abnormality occurrence value 3 (0.01%) is applied to the component (relay device 24) of the component code 100002560 and the quantity is 10, 0.01% × 10 = 0.1% is abnormal. It is stored as the occurrence frequency. The component (mounting base) of the component code 10002562 is applied with the abnormality occurrence value 3 (0.001%) and the quantity is 600, so 0.001% × 600 = 0.6% is the abnormality occurrence frequency. It is remembered. The component element 100002564 (relay device wiring) is applied with the abnormality occurrence value 3 (0.001%) and the quantity is 1000. Therefore, 0.001% × 1000 = 1% is the abnormality occurrence frequency. It is remembered.

  The applied abnormality occurrence value varies depending on whether or not the current time is within the time limit 1 or the time limit 2, and is switched by an abnormality occurrence frequency update process described later. When the abnormality occurrence value is switched, the abnormality occurrence frequency changes, the abnormality occurrence frequency in the experience information DB 105 also changes, and as a result, the order of the abnormality coping method presented to the game hall 2 also changes. That is, based on the abnormality occurrence frequency stored in the facility information DB 1062 for each game hall, the order in which abnormality handling methods are arranged is determined.

  In addition, the order of arranging the abnormality coping methods is determined based on the information on the elapsed time from when the component is maintained. That is, by storing the time at which the game hall 2 has maintained the component (information on the elapsed time since the component was maintained) in association with the facility information DB 1062 for each game hall, the applied abnormality occurrence value can be determined. As a result of the change, the priority of the abnormality coping method presented to the game hall 2 also changes. Therefore, by storing the information on the elapsed time in the facility information DB 1062 for each game hall in association with each other, it is possible to estimate the cause of the abnormality according to the time elapsed since the maintenance of the constituent elements. An abnormality handling method can be output to the game hall 2.

  In addition, by calculating the abnormality occurrence frequency from the abnormality occurrence value and quantity and storing the abnormality occurrence in the facility information DB 1062 for each game hall, the cause of the abnormality can be estimated according to the frequency at which the component breaks down. It is possible to output the abnormality coping method to the game hall 2 in the order of good.

  When the abnormality occurrence frequency is 100%, it indicates that an abnormality may occur once a day at the game hall 2. Further, for example, when the abnormality occurrence frequency is 1000%, it indicates that an abnormality can occur at a frequency of ten times a day in the game hall 2. That is, the abnormality occurrence frequency is an expected value of the number of occurrences of abnormality per day (or one business unit) in the game hall 2.

  The same component code is assigned to the same component, but even if the same component has different installation and movement times, the installation time is the same. The components may be classified as one group, and a component code may be assigned to each group.

  For example, when only some of the components installed in the game hall 2 are moved or exchanged, or only some of the gaming machines 20 connected to the components installed in the game hall 2 move Alternatively, when they are exchanged, only the components that are the object of movement or exchange are classified as one group, and a component code is newly assigned to the group and stored in the facility information DB 1062 for each game hall. By configuring in this way, even for the same component, the cause of the occurrence of an abnormality according to the time elapsed since the time when the component was maintained more accurately according to the difference in the timing of installation and movement Can be estimated.

  FIG. 9 is a flowchart of the abnormality narrowing process according to the embodiment of this invention, which is executed by the CPU 111 of the abnormality handling management apparatus 11.

  In the abnormality narrowing process, the abnormality handling management device 11 narrows down abnormalities that may occur in the game hall 2 from the abnormality list DB 102 based on the abnormality report 201 from the game hall 2.

  First, the abnormality handling management device 11 acquires game hall information (for example, login name) included in the abnormality report 201 from the game hall 2 (S11). And the game hall 2 which transmitted the abnormality report 201 is specified from the said game hall information.

  Next, by referring to the facility information DB 1062 for each gaming hall (S12), the facility information for each gaming hall of the gaming hall 2 identified in step S11 is acquired (S13). Thereby, it is possible to narrow down components that are likely to be abnormal among the components installed in the game hall 2. And since there is no possibility that the abnormality regarding the component which is not installed in the game hall 2 will generate | occur | produce, it excludes from the object of narrowing down.

  The facility information for each game hall is information stored in the facility information DB 1062 for each game hall.

  Next, on the basis of the abnormality report 201 from the game hall 2, the abnormality narrowing information such as the time when the abnormality has occurred in the game hall 2, the place where the abnormality has occurred, the location where the abnormality has occurred, and the content of the abnormality is acquired ( S14).

  Next, referring to the abnormality list DB 102 (S15), there is a possibility that it has occurred in the game hall 2 from the situation that can be grasped from the facility information for each game hall acquired in step S13 and the abnormality narrowing information acquired in step S14. Narrow down abnormalities. Then, abnormality list narrowing data (abnormality narrowing result 103), which is a list of narrowed abnormalities, is acquired (S16).

  FIG. 10 is a flowchart of the abnormality list alignment process according to the embodiment of this invention, which is executed by the CPU 111 of the abnormality management apparatus 11. By executing the abnormal list alignment processing, the alignment means 104 is realized.

  In the anomaly list alignment process, the anomaly management apparatus 11 determines the order of priority of the anomaly handling methods presented to the game hall 2 and arranges them.

  First, the abnormality handling management apparatus 11 refers to the abnormality list narrowing data acquired in step S16 of the abnormality narrowing process (S21). Then, with reference to the experience information DB 105 (S22), the abnormalities listed in the abnormal list narrowing data are rearranged in the descending order according to the abnormality occurrence frequency (S23). Specifically, each abnormality listed in the abnormality list narrowing data is changed from the abnormality with the highest possibility of occurrence in the game hall 2 (the abnormality with the highest abnormality occurrence frequency) to the lowest abnormality (the abnormality occurrence frequency is Sort to the lowest anomaly). At this time, the abnormality handling method for abnormality having the highest abnormality occurrence frequency has the highest priority, that is, the order of presentation to the game hall 2 is the earliest.

  Since the abnormality occurrence frequency in the experience information DB 105 changes depending on the time elapsed from the date of maintenance of the component, the cause of the abnormality occurrence according to the passage of time can be estimated from the value of the abnormality occurrence frequency. Therefore, by arranging based on the abnormality occurrence frequency, the abnormality coping methods are arranged in an order that considers the maintenance of the components. In addition, an abnormality handling method that is highly likely to cause an abnormality is preferentially output, and the abnormality handling method can be output to the game hall 2 in an efficient order, so that the operator 40 can respond to the abnormality immediately.

  In addition, by arranging based on the frequency of occurrence of abnormalities, the order of abnormality handling methods is determined based on the general experience of other game halls 2, so that the game hall 2 experiences in the abnormality list narrowing data. Even if there is an abnormality that has never been done, the abnormality handling method for the abnormality can be presented to the game hall 2 in a safe order.

  Next, with reference to the experience information DB 105, the abnormalities listed in the abnormal list narrowing data sorted in step S23 are rearranged in ascending order according to the assigned experience values (S24). By arranging in this way, each abnormality listed in the abnormality list narrowing data is changed from an abnormality with little experience at the game hall 2 (an abnormality with the lowest assigned experience value) to an abnormality with a lot of experience at the game hall 2 (granting experience). Sorted to the highest value).

  In addition, when there are a plurality of abnormalities of the same imparted experience value, since the processing is performed in descending order by the abnormality occurrence frequency by the process of step S23, the abnormality having the higher abnormality occurrence frequency has a higher priority. Therefore, the abnormality handling method for the abnormality having the lowest granted experience value and having the highest abnormality occurrence frequency among the abnormalities has the highest priority, that is, the order presented to the game hall 2 is the highest. fast.

  In this way, by rearranging the abnormalities listed in the abnormal list narrowing data based on the granted experience value, the abnormal condition management device 11 gives priority to the abnormality handling method that the game hall 2 has not experienced in the past. Therefore, the operator 40 can quickly cope with the abnormality by suppressing the redundant output of the abnormality handling method.

  In the abnormality list sorting process according to the present embodiment, rearrangement is performed based on the abnormality occurrence frequency and the assigned experience value. However, this correction is performed by calculating a “corrected abnormality occurrence frequency” obtained by correcting the abnormality occurrence frequency with the given experience value. Many sorting methods are included in the abnormality list sorting process, such as sorting in descending order based on the frequency of occurrence of abnormality.

  Next, the abnormal list alignment data aligned in step S23 and step S24 is acquired (S25). The abnormalities of the abnormality list alignment data acquired here are aligned based on the experience information DB 105 of the game hall 2 and the facility information DB 1062 for each game hall. The abnormality handling management device 11 presents the gaming guide 2 as the handling guidance 203 in order from the abnormality handling method with the highest priority among these arranged abnormalities.

  FIG. 11 is a flowchart of the experience information update process 1 according to the embodiment of this invention, and is executed by the CPU 111 of the abnormality handling management apparatus 11. The experience information update unit 107 is implemented by executing the experience information update process 1.

  When there is a correspondence report 203 from the game hall 2, the abnormality handling management device 11 evaluates that it has dealt with the abnormality by adding points to the granted experience value of the gaming hall 2.

  First, the abnormality management apparatus 11 refers to the abnormality list alignment data acquired in step S25 of the abnormality list alignment process, and presents the abnormality handling method with the highest priority to the game hall 2 as the correspondence guide 202 (S31). .

  Next, if there is a correspondence report 203 from the game hall 2 for the correspondence guidance 202 presented in step S31, it is determined whether or not the correspondence report 203 is a report that the abnormality has been confirmed (S32). If the correspondence report 203 from the game hall 2 is a report that the abnormality has not been confirmed, it is determined that the abnormality has not been solved by the abnormality handling method presented without confirmation. Can be estimated. Therefore, in this case, the process proceeds to step S36, and it is determined whether or not the game hall 2 requests the next candidate for the abnormality handling method.

  If the game hall 2 does not request the next candidate for the abnormality handling method even though the correspondence report 203 is a report that the abnormality has not been confirmed, the game hall 2 abandoned the resolution of the abnormality. Can be estimated. Therefore, in this case, the experience information DB 105 is updated to the latest information (S37), and the process ends.

  Further, when there is no predetermined period correspondence report 203 from the game hall 2, it can be estimated that the game hall 2 has given up resolution of the abnormality. Therefore, in this case, the processing may be terminated after a predetermined period has elapsed without presenting the next candidate for the abnormality handling method to the game hall 2 and without adding points to the granted experience value.

  On the other hand, when the correspondence report 203 from the game hall 2 is a report that the abnormality is confirmed, it is determined whether or not the correspondence report 203 is a report that the abnormality is solved as well as the confirmation (S33). ).

  If the correspondence report 203 from the game hall 2 is a report that the abnormality has not been solved, the game hall 2 can determine that the abnormality has been confirmed but not dealt with. Is granted Pt2 (S34). The grant Pt2 given here is the grant Pt2 corresponding to the abnormality handling method presented in step S31, and is specified with reference to the abnormality list DB 102.

  Then, it is determined whether or not the game hall 2 requests the next candidate for the abnormality handling method (S36). If the game hall 2 is requesting the next candidate, the process returns to step S31 to refer to the abnormality list arrangement data, and the abnormality handling method having the second highest priority after the previously presented abnormality handling method is used as the correspondence guide 202. Present to amusement hall 2. Thereafter, the processing after step S32 is executed.

  On the other hand, if the correspondence report 203 from the game hall 2 is a report indicating that the abnormality has been resolved in step S33, it can be determined that the game hall 2 has dealt with the abnormality, so that the given Pt1 (S35). The grant Pt1 given here is the grant Pt1 corresponding to the abnormality handling method presented in step S31, and is specified with reference to the abnormality list DB 102.

  And the provision experience value of experience information DB105 of the game hall 2 is updated to the value which added the point provided by step S34 or step S35 (S37), and a process is complete | finished.

  In this way, every time the correspondence report 203 is received from the amusement hall 2, the granted experience value in the experience information DB 105 is updated based on the content thereof, so that the granted experience value is always the latest information, and the abnormality coping method is determined. Can be arranged in a more appropriate order.

  FIG. 12 is a flowchart of the experience information update process 2 according to the embodiment of this invention, and is executed by the CPU 111 of the abnormality handling management apparatus 11. The experience information update unit 107 is realized by executing the experience information update process 2.

  When an abnormality occurs in the game hall 2, the abnormality report 201 is not necessarily sent to the service center 1, but the game hall 2 orders the component and exchanges it with the component in which the abnormality has occurred. May respond to abnormalities independently. However, the service center 1 cannot know and cannot evaluate that the game hall 2 has responded abnormally by such maintenance work.

  Therefore, the game hall 2 reports the component ordering information 204 to the service center 1 when the component is ordered. When there is a report of the component order information 204 from the game hall 2, the abnormality handling management device 11 updates the installation date of the facility information DB 1062 for each game hall and adds points to the experience value given to the game hall 2. Thereby, the abnormality response management apparatus 11 can evaluate the unique abnormality response capability of the game hall 2.

  First, when there is a report of the component order information 204 from the game hall 2, the abnormality handling management device 11 refers to the equipment information DB 1061 (S41) and acquires the order Pt of the component ordered by the game hall 2 ( S42). For example, when the component ordered by the game hall 2 is the information collection terminal device 22, the order Pt is 300 points.

  Next, referring to the abnormality list DB 102 (S43), all abnormalities relating to the components ordered by the game hall 2 are extracted (S44). For example, when the component ordered by the game hall 2 is the information collection terminal device 22, all the abnormalities (for example, abnormalities of the abnormality codes E00001 to E00004) related to the information collection terminal device 22 stored in the abnormality list DB 102 are extracted.

  Next, the order Pt acquired in step S42 is allocated to all the abnormalities extracted in step S44 according to the ratio of the granted experience value already given (S45). By allocating points according to the ratio of the granted experience value, it is possible to add many points to the given experience value of the abnormality considered to have been dealt with by the game hall 2 by ordering the components. In other words, it is easy for the game hall 2 to deal with abnormalities with a lot of experience (abnormalities with high granted experience values) by ordering the components, but with less experience (abnormalities with low granted experience values) ) Is difficult to deal with independently. Therefore, it is assumed that the anomalies with higher granted experience values are more likely to have been dealt with uniquely by the game hall 2 placing an order for the constituent elements, and points are added to anomalies with higher granted experience values at a higher rate.

  For example, when there is only one abnormality related to the information collection terminal device 22, all the ordering Pt are allocated to the abnormality. If there are two abnormalities related to the information collection terminal device 22 and the experience values of the two abnormalities are 300 points and 200 points, the order Pt is allocated to each abnormality at a ratio of 3: 2.

  In addition to the above method, the order Pt may be equally allocated to all extracted abnormalities. For example, if there are five abnormalities related to the information collecting terminal device 22 and the order Pt is 300 points, 60 points are allocated to all the abnormality grant experience values.

  Further, referring to the experience information DB 105, the order Pt may be allocated according to the ratio of the abnormality occurrence frequency of the extracted abnormality. For example, when there are two abnormalities related to the information collection terminal device 22 and the abnormality occurrence frequencies of the two abnormalities are 1% and 0.1%, the order Pt is allocated to each abnormality at a ratio of 10: 1. As a result, the order Pt can be allocated without asking whether or not the game hall 2 has experienced each abnormality.

  Next, the order Pt allocated in step S45 is added to each granted experience value in the experience information DB 105 and updated (S46). In this way, since the maintenance state of the component is added to the grant experience value of the game hall 2 by adding points to the grant experience value of the game hall 2 based on the component order information 204, the abnormality response management device 11 can output the abnormality coping method to the game hall 2 in an efficient order.

  FIG. 13 is a flowchart of the experience information update processing 3 according to the embodiment of this invention, and is executed by the CPU 111 of the abnormality handling management apparatus 11. The experience information update unit 107 is implemented by executing the experience information update process 3.

  The amusement hall 2 can deal with anomalies independently by experiencing such anomaly, and when the same anomaly occurs immediately after that, based on the experience. However, if the same abnormality does not occur for a long time, the game hall 2 forgets how to deal with the abnormality over time. Therefore, the abnormality management apparatus 11 subtracts a predetermined point from the granted experience value of the game hall 2 as time passes.

  First, the abnormality management apparatus 11 determines whether or not the date has been updated (S51). If the date has not been updated, the process ends.

  If the date is updated, the experience information DB 105 is updated by subtracting one point from each granted experience value of the game hall 2 (S52). For example, when the given experience value for a certain abnormality is 300 points and the abnormality does not occur for 300 days thereafter, the given experience value is 0 points. As a result, temporal forgetting can be added to the granted experience value.

  The points may be subtracted by 2 or more points every day, or 1 point may be subtracted every time one business unit elapses or one week elapses. Also, one point is subtracted every day for one month since the last occurrence of abnormality, and thereafter, the forgetting speed of the experienced abnormality coping method becomes faster. You may subtract points or more.

  Moreover, in this Embodiment, the update to the negative number of grant experience value is permitted. By permitting the update to a negative number, it is possible to know a period during which the game hall 2 has not experienced an abnormality, a period during which no abnormality has occurred in the game hall 2 (abnormality handling interval), and the like. That is, the granted experience value includes information on the elapsed time from when the game hall 2 responded to the abnormality of the component. For example, when 1 point is subtracted every time one business unit elapses, and the given experience value of a certain abnormality is minus 300 points, the game hall 2 has not experienced the abnormality at least 300 days ago. I can judge.

  Then, the abnormality coping methods presented to the game hall 2 are aligned based on the granted experience value including information on the elapsed time since the game hall 2 responded to the abnormality of the component in this way (FIG. 10). Step S24). Specifically, if the elapsed time from when the game hall 2 responds to the abnormality of the component is long, the granted experience value decreases, so that the order in which the abnormality handling method for the abnormality is presented to the game hall 2 is increased. Aligned.

  In addition, when points are added to the grant experience value due to the fact that the game hall 2 has responded abnormally, if the point is added to a negative grant experience value, the grant experience value after addition becomes 0 or a negative number, There is a possibility that it is evaluated that the game hall 2 has not experienced the handling of the abnormality. Therefore, when the points are added to the granted experience value of the game hall 2 after the granted experience value becomes a negative number, the negative assigned experience value is once replaced with 0. Thereafter, the assigned points are added and updated (step S37 in FIG. 11). Thus, it is legitimately evaluated that the game hall 2 has responded to the abnormality.

  In addition, you may prohibit the update to the negative number of provision experience value. In this case, the experience information DB 105 is separately provided with a counter for measuring the number of days that have elapsed from the date when the game hall 2 last coped with the abnormality to the present time. By this counter, it is possible to specify the elapsed time from when the game hall 2 responded to the abnormality of the component. Each time the date is updated, the value indicated by the counter is subtracted from the granted experience value to calculate the given experience value for each day.

  It should be noted that not only the passage of time, but also when there is a personnel change of the operator 40 at the game hall 2 or when the operator 40 who has experienced an abnormal response in the past does not belong to the game hall 2 due to retirement etc. A predetermined point may be subtracted from the granted experience value of the game hall 2.

  FIG. 14 is a flowchart of the experience information update process 4 according to the embodiment of this invention, and is executed by the CPU 111 of the abnormality handling management apparatus 11. The experience information update unit 107 is implemented by executing the experience information update process 4.

  Each component of the playground 2 has an average time interval (MTBF: Mean Time Failure) at which an abnormality occurs. MTBF is calculated by the reciprocal of the abnormality occurrence value stored in the design information DB 1061. And even if a period sufficiently longer than this MTBF elapses, if there is no abnormality report 201 from the game hall 2 to the service center 1, the game hall 2 will independently change the abnormality even though an abnormality has occurred. It can be presumed that it corresponded.

  Therefore, the abnormality handling management apparatus 11 adds points to the award experience value of the game hall 2 when a period sufficiently longer than the MTBF has elapsed since the last abnormality. Thereby, the abnormality response management apparatus 11 can evaluate the unique abnormality response capability of the game hall 2.

  First, the abnormality management apparatus 11 determines whether or not the absolute value of the negative assigned experience value of the game hall 2 is equal to or larger than the value obtained by multiplying the MTBF by the coefficient α (S61). The coefficient α is a coefficient that takes into account variations in time intervals at which an abnormality actually occurs in the game hall 2. For example, when a plurality of components are installed in the game hall 2, the time interval at which an abnormality occurs is calculated by the reciprocal of the value obtained by multiplying the abnormality occurrence value by the number of components, and thus is shorter than MTBF. Become. In addition, since MTBF is an average value, the actual time interval at which an abnormality occurs may be longer than MTBF. Therefore, by multiplying the MTBF by the coefficient α, it can be determined whether the time interval at which the abnormality occurs in the game hall 2 is sufficiently larger than the MTBF.

  Note that when the award experience value of the game hall 2 is a positive number, the abnormality coping interval cannot be confirmed, so the processing is terminated.

  If the absolute value of the negative grant experience value of the game hall 2 is smaller than MTBF × α, it can be determined that no abnormality has occurred in the game hall 2, so points are added to the grant experience value of the game hall 2. The process ends without

  On the other hand, when the absolute value of the negative grant experience value of the game hall 2 is equal to or greater than MTBF × α, it is estimated that a sufficiently long period has passed since the MTBF, and that the game hall 2 independently coped with the abnormality. Then, the grant Pt1 is added to the grant experience value of the game hall 2 (S62). And the provision experience value of experience information DB105 of the game hall 2 is updated to the value which added the point provided by step S62 (S63), and a process is complete | finished.

  In addition, when the time interval at which an abnormality occurs in the game hall 2 becomes a value sufficiently larger than MTBF, it can be estimated that the game hall 2 has sufficient abnormality response capability. Therefore, in this case, after the grant experience value is updated to the value obtained by adding grant Pt1 (S63), even if the point to be subtracted from the grant experience value is reduced every day in step S52 of the experience information update process 3, It is also possible to decrease the rate of decrease in the granted experience value every day.

  The experience information update process 4 is not an initial failure (initial failure) or an accidental property (accidental failure), but an abnormal property (wearing failure) that occurs periodically due to aging or wear deterioration. It is desirable to target.

  FIG. 15 is a flowchart of the abnormal design value switching process according to the embodiment of this invention, which is executed by the CPU 111 of the abnormality handling management apparatus 11.

  Each component installed in the game hall 2 has different abnormality occurrence values that are applied depending on the period elapsed from the installation date or the update date. Therefore, the abnormality handling management apparatus 11 monitors the period that has elapsed since the installation date or update date of the component, and switches the applied abnormality occurrence value at a predetermined timing. Note that the abnormality handling management device 11 switches the abnormality occurrence value to be applied, assuming that the component is newly installed even when the game element 2 reports the component order information 204.

  The game hall 2 sets the installation date of the component and transmits it to the service center 1 when the component order information 204 is reported or when the component is newly installed. In addition, when a game element 2 moves a component in the game hall 2, it sets an update date of the component and transmits it to the service center 1.

  First, the abnormality handling management device 11 determines whether or not the installation date of the component has been set from the game hall 2 (S71). When the setting date of the component is set from the game hall 2, the installation date of the facility information DB 1062 for each game hall of the game hall 2 is set to the installation date (S72). Also, the abnormality occurrence value 1 is set as the abnormality occurrence value of the facility information DB 1062 for each game hall. In addition, time limit 1 is set as the time limit of the abnormality occurrence value. Thereafter, the process proceeds to step S75, and it is determined whether or not the set time limit (here, time limit 1) has passed.

  Further, when there is no setting date of the component from the game hall 2, it is determined whether or not the update date of the component has been set from the game hall 2 (S73). When the update date of the component is set from the game hall 2, the update date of the facility information DB 1062 for each game hall of the game hall 2 is set to the update date (S74). Also, the abnormality occurrence value 2 is set as the abnormality occurrence value in the facility information DB 1062 for each game hall. In addition, time limit 2 is set as the time limit of the abnormality occurrence value. Thereafter, the process proceeds to step S75, and it is determined whether or not a set time limit (here, time limit 2) has passed.

  On the other hand, when there is no update date of the component from the game hall 2, the process proceeds to step S75 to determine whether or not the set time limit has elapsed. The deadline in this case is deadline 1 when only the installation date is set in the facility information DB 1062 for each game hall, and is deadline 2 when the installation date and the update date are set in the equipment information DB 1062 for each game hall. is there.

  If the time limit set in the per-game hall facility information DB 1062 has not elapsed, the currently set abnormality occurrence value is valid, and thus the process ends without switching the abnormality occurrence value.

  On the other hand, when the time limit set in the facility information DB 1062 for each game hall has elapsed, the currently set abnormality occurrence value (the abnormality occurrence value 1 or the abnormality occurrence value 2) is switched to the abnormality occurrence value 3 (S76). . If the abnormality occurrence value 3 is already set, the process is terminated without switching the abnormality occurrence value.

  When the abnormality occurrence value applied to the game hall 2 is switched to an appropriate abnormality occurrence value by the above processing, the abnormality handling management device 11 next executes abnormality occurrence frequency update processing.

  First, the abnormality handling management device 11 calculates the abnormality occurrence frequency by multiplying the abnormality occurrence value switched by the abnormality occurrence value switching process by the number of components. For example, when the abnormality occurrence value of the information collection terminal device 22 is switched to the abnormality occurrence value 2 (1%), the quantity is 500, so the abnormality occurrence frequency is 1% × 500 = 500%.

  Next, the abnormality occurrence frequency in the facility information DB 1062 for each game hall is overwritten and updated with the calculated abnormality occurrence frequency. Thus, an appropriate abnormality occurrence frequency according to the abnormality occurrence value of the component installed in the game hall 2 is stored in the facility information DB 1062 for each game hall.

  FIG. 16 is a flowchart of the abnormality occurrence value update process according to the embodiment of this invention, and is executed by the CPU 111 of the abnormality handling management apparatus 11.

  The values initially stored in the abnormality occurrence value 1, the abnormality occurrence value 2, and the abnormality occurrence value 3 of the facility information DB 1061 are initial values (design values) of the abnormality occurrence rate predicted for each component. The design value is a rough value predicted at the design stage of the component, and is different from the abnormality occurrence rate (actual value) that is statistically calculated after the component is installed in the game hall 2. Therefore, the abnormality handling management device 11 collects the abnormality report 201 from the game hall 2 and replaces the abnormality occurrence value of each component from the design value to the actual value based on the collected information. As a result, the accuracy of the abnormality occurrence value is increased, and the value is in line with the actual situation of the game hall 2.

  First, the abnormality response management apparatus 11 evaluates the amount of the abnormality report 201 from the game hall 2 (S81). All of the abnormality reports 201 from the game hall 2 included in the game management system are to be evaluated. It is evaluated whether or not these abnormality reports 201 are sufficient quantities to have a certain degree of accuracy when the abnormality occurrence values are statistically calculated.

  Next, it is determined whether or not the abnormality report 201 is a sufficient amount (S82). The sufficient amount of abnormality reports 201 is, for example, 1000 or 1500.

  When the abnormality report 201 is a sufficient amount, the actual value is calculated from the abnormality report 201. Then, the abnormality occurrence value stored in the facility information DB 1061 is replaced with the actual value from the design value (S83).

  On the other hand, when the abnormality report 201 is not a sufficient amount, first, the actual value is calculated from the abnormality report 201. Then, the abnormality occurrence value stored in the facility information DB 1061 is replaced with a value calculated from the design value and the actual value (S84). Specifically, the abnormality occurrence value is a value corresponding to each probable value of the actual value and the design value, and an expression (amount of abnormality report 201 from game hall 2 / amount of sufficient abnormality report 201) * Actual value + {(Amount of sufficient abnormality report 201−Amount of abnormality report 201 from the game hall 2) / Amount of sufficient abnormality report 201} × A design value.

  Through the above processing, the abnormality occurrence value in the facility information DB 1061 is replaced with a performance value (overall performance value) calculated from the abnormality reports 201 from all the game halls 2 included in the game management system. However, since the total performance value is not a performance value corresponding to each game hall 2, it is further replaced with a performance value (individual performance value) calculated from the abnormality report 201 from each game hall 2. Thereby, the abnormality occurrence value in the facility information DB 1061 is replaced with one corresponding to each game hall 2.

  However, when the overall achievement value is completely replaced with the individual achievement value, if an abnormality has not yet occurred for a specific component in a certain game hall 2, the abnormality occurrence value of the component becomes 0 in the game hall 2. The problem that occurs. Therefore, it is desirable that the abnormality occurrence value in the facility information DB 1061 is a value obtained by mixing the entire actual value and the individual actual value. The ratio of mixing the overall performance value and the individual performance value is, for example, 1: 1.

  The embodiment disclosed this time is illustrative in all points and is not restrictive. The scope of the present invention is shown not by the above description of the invention but by the scope of claims, and is intended to include all modifications within the scope and meaning equivalent to the scope of claims.

  As described above, the game management system according to the present invention is a game management system for presenting a method for dealing with abnormalities in game shop facilities in a game hall where game machines such as pachinko machines, coin game machines, and slot machines are installed. Can be applied to the system.

1 is an overall configuration diagram of a game management system according to an embodiment of the present invention. It is a system configuration figure of the game management system of an embodiment of the invention. It is a block diagram which shows the structure of the abnormality management apparatus of embodiment of this invention. It is a functional block diagram of the game management system of an embodiment of the invention. It is a block diagram of abnormality list DB of embodiment of this invention. It is a block diagram of experience information DB of embodiment of this invention. It is a block diagram of equipment information DB of embodiment of this invention. It is a block diagram of facility information DB for every game hall of embodiment of this invention. It is a flowchart of the abnormality narrowing-down process of embodiment of this invention. It is a flowchart of the abnormal list alignment process of embodiment of this invention. It is a flowchart of the experience information update process 1 of embodiment of this invention. It is a flowchart of the experience information update process 2 of embodiment of this invention. It is a flowchart of the experience information update process 3 of embodiment of this invention. It is a flowchart of the experience information update process 4 of embodiment of this invention. It is a flowchart of the abnormal design value switching process of the embodiment of the present invention. It is a flowchart of the abnormality occurrence value update process of the embodiment of the present invention.

Explanation of symbols

2 Amusement Park 11 Anomaly Management Device 40 Operator 101 Anomaly Filtering Means 102 Anomaly List DB
103 abnormal narrowing result 104 alignment means 105 experience information DB
106 Equipment DB
107 Experience information update means 108 Date and time information 109 Equipment DB update means 201 Abnormality report 202 Correspondence guide 203 Correspondence report 204 Component ordering information 231 Output device 232 Input device 1061 Equipment information DB
1062 Facility information DB for each game hall

Claims (5)

When abnormality-related information related to abnormality in the amusement shop facility is input by the operator, a corresponding procedure related to the abnormality-related information is extracted from predetermined response procedure candidates, and the extracted corresponding procedure is the operator. In the game management system that outputs recognizable to
Candidate storage means for storing candidates for the handling procedure;
An abnormality narrowing means for narrowing down the corresponding procedure related to the inputted abnormality related information from the candidates stored in the candidate storage means;
An alignment means for aligning corresponding procedures narrowed down by the abnormal narrowing means;
Output means for outputting the corresponding procedure to the operator according to the order arranged by the alignment means;
Experience information storage means for storing experience information related to the abnormality of the amusement shop equipment experienced by the operator in the past;
Experience information update means for updating the experience information stored in the experience information storage means,
The game management system characterized in that the alignment means determines the order in which the corresponding procedures are aligned based on the experience information.   2. The game management system according to claim 1, wherein the experience information stored in the experience information storage means is associated with an elapsed time from the time when the game shop facility is responded to an abnormality. Response input means capable of inputting a response to the corresponding procedure output by the output means,
The game management system according to claim 1, wherein the experience information update unit updates the experience information based on a response input to the response input unit. The handling procedure includes an occurrence frequency of an abnormality set based on at least one of information relating to the number of installed gaming machine facilities and the handling of abnormality of the gaming machine equipment,
The game management system according to any one of claims 1 to 3, wherein the aligning unit determines an order in which the corresponding procedures are arranged so that the order of the corresponding procedures having a high occurrence frequency is increased. . Comprising facility information storage means for storing facility information relating to maintenance of the amusement store facility;
The game management system according to any one of claims 1 to 4, wherein the experience information stored in the experience information storage means is updated when the facility information is updated.

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