JP2007521563A - 機能スペース予約システム - Google Patents
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Abstract
機能スペースに対する要求に応じて、予約状況と価格決定をユーザにリアルタイムで提供するシステムと方法。一実施形態では、機能スペースに対する要求が、1つまたは複数の機能スペースに対する予約状況情報と1式の価格設定ルールを含むデジタル処理システムで受けられる。要求は複数の規準を含む。要求された機能スペースの予約状況は、予約状況情報と1つまたは複数の規準に基づき決定される。要求された機能スペースに対する価格は、1式の価格設定ルールと1つまたは複数の規準に基づき決定される。
Description
本発明の実施形態は概して、フィールド予約方法、より詳細には予約状況を確立し、客室用の見積価格と機能スペースを決める方法に関する。
例えば、接客(ホテル)産業で予約状況を確立し、客室用の見積価格と機能スペースを決める従来の方法は不十分であり、時間がかかり、しばしば誤った結果を生み出していた。普通、顧客はイベント(例えば、結婚式、会議など)用の宿泊施設を予約したい場合、顧客は所望のイベント規準を含む要求を中央位置(例えば、国内営業所)に行う。規準は普通、イベントの日時、予想出席者数、食品と飲料の種類と量、機能スペース(例えば、ダンスホール、宴会場、会議室など)を含んでいる。規準はまた、セットアップ形式、規準、所望の設備を含む他の要求や客室予約状況を特定することができる。
中央予約オフィスは、顧客の要求を所望のイベント規準を満たすことが可能である1つまたは複数の個別の設備に転送する。各設備においてセールス・マネージャーはその後、要求された機能スペースと客室が要求された1日または複数の日に利用可能であるかどうか決める。要求された機能スペースが利用可能である場合、セールス・マネージャーはその機能スペースに対する見積価格を決める。この過程が、所望のイベント規準を満たす性質のそれぞれで繰り返される。予約状況と見積価格を決めるのに伴なう複雑な検討事項により、この過程はしばしば完了するのに何時間もかかる。
予約状況の決定と見積価格は中央位置に戻され、その後見積価格を顧客に提供する。初期の問合せのときから決定した応答の提示までの遅延中に、顧客は競争相手に問合せを行うことがあり、それによって最終的な販売の可能性が低くなることがある。
普通の機能スペース予約と管理計画は、例えば、予約が行われる方法や複雑な市場要因の検討材料の欠如による誤った見積価格の生成を含む追加の欠点の問題がある。
特定スペース予約
機能スペースに対して予約が行われた場合、予約は特定の機能スペースに適用される。すなわち、予約時に、施設のセールス・マネージャーは、予約の機能スペースの要求を満たすように実際の物理的な機能スペースを割り当てる。これにより、予約取引契約を満たす機能スペースが確実に利用可能である。このような予約方法は、利用可能な機能スペースの不十分な使用につながり、したがって収入の損失につながることがある。
機能スペースに対して予約が行われた場合、予約は特定の機能スペースに適用される。すなわち、予約時に、施設のセールス・マネージャーは、予約の機能スペースの要求を満たすように実際の物理的な機能スペースを割り当てる。これにより、予約取引契約を満たす機能スペースが確実に利用可能である。このような予約方法は、利用可能な機能スペースの不十分な使用につながり、したがって収入の損失につながることがある。
図1は、従来技術による特定スペース予約の欠点の簡略図である。図1に示す図式表示100は、特定の日に対する5つの分割できない物理的スペース、すなわち部屋Rm.A〜Rm.Eの表示を含む。各部屋は、より大きな機能スペースを与えるように物理的に隣接した部屋に結合させることができる。図示するように、特定スペース予約101が組み合わされた部屋Rm.BとRm.Cに対して行われた。他の特定スペース予約102がRm.Eに対して行われた。この特定スペース予約101、102では、同じ日の2つの隣接する部屋に対して要求された予約は、利用可能でないと否定されなければならない。すなわち、予約101、102の要件を満たすように特定スペースが割り当てられたので、予約されなかった機能スペースの量にも関わらず、2つの隣接する部屋は特定の日には利用できないことになる。部屋Rm.AとRm.Bが部屋Rm.BとRm.Cの代わりに特定スペース予約101に割り当てられた場合、部屋Rm.CとRm.Dは提案された予約の要件を満たすように利用可能であろう。別の方法では、部屋Rm.Aが部屋Rm.Eの代わりに特定スペース予約102に割り当てられた場合、部屋Rm.DとRm.Eは提案された要件を満たすように利用可能であろう。特定スペース予約101、102がこのように特定スペースにマッピングされるあらゆる数の理由がある。例えば、部屋Rm.Aに対する予約は、特定スペース予約102が行われる時に適切であることがある。いかなる理由でも、特定スペース予約は機能スペースの不十分な使用、収益の損失につながる。
誤った見積価格
見積価格が基づく検討材料の数と複雑性がとても大きいので、見積価格を決める際に関連情報はしばしば考慮されない。すなわち、何時間かまたは何日かの典型的な時間枠を考えたとしても、セールス・マネージャーは最適の見積価格の決定に重要な情報を考慮することを怠ってしまうことがある。例えば、見積価格に対する検討材料の1つは市場状態である。したがって、1月の日曜の午後がイベントに対する特定の所望の時間ではない場合、所与の地理的領域の全てのホテルは機能スペースに対するその価格を実質的に下げることがある。特定のホテルのセールス・マネージャーがこの市場状態を考慮しない場合、競争力のない見積価格がその結果として生じる。競争力のある価格を提供することができない場合は、売上の損失につながるであろう。一方、その日曜日に特定の都市でスーパーボールが行われることが予定されている、または大きな会議が予定されている場合、機能スペースに対する価格を上げることも可能である。このような状況を適切に利用できない場合、収益の損失につながる。
見積価格が基づく検討材料の数と複雑性がとても大きいので、見積価格を決める際に関連情報はしばしば考慮されない。すなわち、何時間かまたは何日かの典型的な時間枠を考えたとしても、セールス・マネージャーは最適の見積価格の決定に重要な情報を考慮することを怠ってしまうことがある。例えば、見積価格に対する検討材料の1つは市場状態である。したがって、1月の日曜の午後がイベントに対する特定の所望の時間ではない場合、所与の地理的領域の全てのホテルは機能スペースに対するその価格を実質的に下げることがある。特定のホテルのセールス・マネージャーがこの市場状態を考慮しない場合、競争力のない見積価格がその結果として生じる。競争力のある価格を提供することができない場合は、売上の損失につながるであろう。一方、その日曜日に特定の都市でスーパーボールが行われることが予定されている、または大きな会議が予定されている場合、機能スペースに対する価格を上げることも可能である。このような状況を適切に利用できない場合、収益の損失につながる。
セールス・マネージャーが量と複雑性による関連情報を適切に考慮することができないだけではなく、断続的に変化する状況により、セールス・マネージャーは考慮すべき関連要因の全てに気が付かないことさえある。すなわち、見積価格を提供する際の遅延中に、見積価格に反映されていない状態が変化することがある。誤った見積価格は、その結果による売上と収益の損失で起こってしまう。
本発明の目的は、機能スペースに対する要求に応じて予約状況と価格決定を提供するシステムと方法を提供することである。
一実施態様では、機能スペースに対する要求が、1つまたは複数の機能スペースに対する予約状況情報と一式の価格設定規定を含むデジタル処理システムで受けられる。この要求は複数の規準を含む。要求された機能スペースの予約状況は、予約状況と1つまたは複数の規準に基づいて決まる。要求された機能スペースに対する価格は、1式の価格設定規定と1つまたは複数の規準に基づいて決まる。
本発明の実施形態の他の特徴と利点は、添付の図面と以下の詳細な説明から明らかになるだろう。
本発明は、以下の説明、本発明の実施形態を示すのに使用された添付の図面を参照することによってよく理解することができるであろう。
概略
本発明の実施形態は、複数の個別の現場でスペース製品(例えば、機能スペース)に対する予約状況と価格設定情報を中心的に維持し、ユーザの要求に応じて、リアルタイムで(すなわち、ユーザが要求を入力するのとほぼ同じ速さで)ユーザに情報を提供することが可能である。一実施形態では、ホテル・チェーンの各ホテルでのスペース製品に対する予約状況と価格設定情報は、中央位置で維持され、そこからアクセスされる。本発明の一実施形態は、多数の性質でスペース製品に対する予約状況と価格設定情報を維持し、検索し、様々な性質で代替物を提示することによってスペース利用を最適化する。このような実施形態は、複雑なアルゴリズム、予約状況、価格設定を利用し、それによってスペース製品に対する予約と収益が増える。一実施形態では、スペース製品の収益が、特定のスペース製品と反対のスペース製品のカテゴリに基づいた予約を受け入れることによって増加する。このような実施形態は、利用可能なスペースのより効率的な使用を可能にし、また要求されたスペースが現在利用可能でない場合に、スペースのより効率的なオーバーブッキングを可能とすることによって収益を増加させる。
本発明の実施形態は、複数の個別の現場でスペース製品(例えば、機能スペース)に対する予約状況と価格設定情報を中心的に維持し、ユーザの要求に応じて、リアルタイムで(すなわち、ユーザが要求を入力するのとほぼ同じ速さで)ユーザに情報を提供することが可能である。一実施形態では、ホテル・チェーンの各ホテルでのスペース製品に対する予約状況と価格設定情報は、中央位置で維持され、そこからアクセスされる。本発明の一実施形態は、多数の性質でスペース製品に対する予約状況と価格設定情報を維持し、検索し、様々な性質で代替物を提示することによってスペース利用を最適化する。このような実施形態は、複雑なアルゴリズム、予約状況、価格設定を利用し、それによってスペース製品に対する予約と収益が増える。一実施形態では、スペース製品の収益が、特定のスペース製品と反対のスペース製品のカテゴリに基づいた予約を受け入れることによって増加する。このような実施形態は、利用可能なスペースのより効率的な使用を可能にし、また要求されたスペースが現在利用可能でない場合に、スペースのより効率的なオーバーブッキングを可能とすることによって収益を増加させる。
以下の説明には、多くの特定の詳細が記載されている。しかし、本発明の実施形態はこれらの特定の詳細なしで実施することもできる。他の例では、この説明の理解を曖昧にしないように、よく知られている回路、構造、技術が詳細に示されている。
明細書全体を通して「1つの実施形態」または「一実施形態」という用語は、実施形態に関連して記載された特定の特性、構造、または特徴が本発明の少なくとも1つの実施形態に含まれることを意味する。したがって、明細書全体を通して様々な場所に「1つの実施形態では」または「一実施形態では」という表現が現れているのは必ずしも全て、同じ実施形態のことを言っているわけではない。さらに、特定の特性、構造、または特徴は、1つまたは複数の実施形態であらゆる適切な方法で組み合わせることができる。
さらに、発明的態様は単一の開示された実施形態の全ての特徴内にはない。したがって、詳細な説明に続く特許請求の範囲はここでは、この詳細な説明の中に明確に組み込まれ、特許請求の範囲はそれぞれこの発明の別個の実施形態としてそれ自体を主張している。
一実施形態によると、スペース製品は適切かつ正確な予約状況決定と価格設定を簡単にするような構造をしている。図1Aは、本発明の一実施形態によるスペース製品の構造を示す。図1Aに示すように、貸すことができるあらゆる領域として規定されたスペース製品110は、機能スペース111、寝室112、または睡眠または機能の何れかに使用することができるスイートルーム113等を含む。スペース製品は、スペースが使用される目的に基づいて指定されている。スペース製品110はまた、スペース利用を最適化するように、カテゴリ・スペース114または特定のスペース115として構成することもできる。特定のスペース115は、分割できないスペース116(再分割できないスペース)または構成スペース117であってもよい。構成スペース117は、分割できないスペースとカテゴリ・スペース114の組合せであるが、図4を参照して以下に説明するように利用可能なスペースの使用を最適化するのに使用することができる。
過程
図2は、スペース製品(例えば、機能スペース)に対する予約が本発明の一実施形態により要求され、確立される過程を示す。図2に示す過程200は、機能スペースに対する予約要求が、世界的に何千もの個別のプロパティと特定の地理的位置内にいくつかのプロパティを含む、個別のプロパティからホテル・チェーン全体にわたる範囲の様々な機能スペース事業体に対する予約状況と価格設定情報を含むことができる中央予約データ処理システム(DPS)で機能スペースに対する予約要求を顧客から受けるオペレーション205で始まる。上記の通り、予約要求は普通いくつかの規準を含む。
図2は、スペース製品(例えば、機能スペース)に対する予約が本発明の一実施形態により要求され、確立される過程を示す。図2に示す過程200は、機能スペースに対する予約要求が、世界的に何千もの個別のプロパティと特定の地理的位置内にいくつかのプロパティを含む、個別のプロパティからホテル・チェーン全体にわたる範囲の様々な機能スペース事業体に対する予約状況と価格設定情報を含むことができる中央予約データ処理システム(DPS)で機能スペースに対する予約要求を顧客から受けるオペレーション205で始まる。上記の通り、予約要求は普通いくつかの規準を含む。
オペレーション210で、予約要求の規準は、スペース製品(例えば、機能スペース)に対する最良の適合を決定するのに使用される。規準は、中央予約DPSに含まれる予約状況情報と比較される。調査は、特定の規準に基づき狭められる。例えば、予約要求が地理的領域(例えば、特定の都市)に限定される、または品質が限定される(例えば、五つ星ホテル)場合、中央予約DPSは予約要求規準を限定された規準を満たすいくつかのプロパティと比較する。加えて、予約規準が特定の設定形式と時間を含む場合、特定の設定形式と出席者数に関連する設定時間と解体時間が、スペースが割り当てられるべき合計時間を決めるのに使用される。
オペレーション210で、予約要求を満たす機能スペースが利用可能でないことが決定されると、オペレーション211で、要求された予約に対する代替物を顧客に提供することができる。すなわち、利用可能であるものに基づき、予約要求に最も近い概算を迅速に提供することができる。全ての予約状況情報が中央予約DPSに含まれているので、本発明の実施形態は機能スペース供給元が予約要求に基づき迅速に予約状況を確立することが可能になるだけでなく、顧客に利用可能な代替物を提供する迅速な即興も可能になる。代替物が顧客にとって許容できない場合、オペレーション226で、予約は確立することができない。
オペレーション210で、予約要求を満たす機能スペースが利用可能である場合、オペレーション215でそのスペースに対する予約が確立され、見積価格が得られる。見積価格を得るため、中央予約DPSは普通と特定の価格設定ルールのいくつかまたは全てを適用する。例えば、ホテル・チェーンは、イベントの出席者数、または予約される機能スペースの合計面積に基づき機能スペースの価格割引を行う一般的な価格設定ルールを有することができる。各個別のプロパティは、プロパティ特有の価格設定ルールも実施することができる。
オペレーション220で、見積価格が顧客に提示される。提示された見積価格が顧客にとって許容できない場合、オペレーション221で予約が解除され、要求された予約に対する代替物を顧客に提供することができる。すなわち、様々な方法で価格に影響を与える予約要求に対する変更を、顧客に迅速に提供することができる。また、利用状況と価格設定情報全てが中央予約DPSに含まれているので、本発明の実施形態は機能スペース供給元が予約要求に基づき見積価格を迅速に提供することが可能になるだけでなく、顧客に様々な価格で利用可能な代替物を提供する迅速な即興も可能になる。代替物が許容できる場合、代替物に基づく予約が確立され、見積価格が決定される(すなわち、過程はオペレーション215に戻る)。代替物が顧客にとって許容できない場合、オペレーション226で予約は確立されない。
オペレーション220で提示された見積価格が顧客にとって許容可能である場合、確立された予約がオペレーション225で確認される。これは、要求された機能スペースが他の予約要求規準と共に、要求された日時で利用可能であるということである。
示すように、本発明の実施形態は、顧客に予約状況の決定と見積価格が迅速に提供されることを確実にする。これにより、予約が確立される可能性が高くなる。さらに、本発明の実施形態は、多くの複雑な価格設定ルールの全てを利用して適切な見積価格を確実に生成するのを助ける。これは、提供された見積価格が確実に競争力があり、収益を増やすように市場状態を利用するのを助ける。代替実施形態では、オプション付の予約を確立するのに要求された機能スペースが利用可能である場合でさえも、見積価格を決定することができる。機能スペースは未予約として維持され、したがって利用可能になった場合、予約が確立される。
システム
図3は、本発明の一実施形態による、機能スペース予約要求を受け、対応する機能スペース予約を確立するシステムを示す。図3に示すネットワーク300は、そこに記憶された予約管理システム306を有する中央予約DPS305を含む。予約管理システム306は、一実施形態ではルールに基づく価格設定エンジンである予約状況と価格設定ロジック307を含む。複数のローカルまたは遠隔ユーザ入力デバイス310a〜310dは中央予約DPSに結合されている。ユーザ入力デバイス310a〜310dは、例えば、潜在的顧客の電話またはDPS、あるいは予約管理システム306によって提供される個別のプロパティでのセールス・マネージャーの電話またはDPSである。
図3は、本発明の一実施形態による、機能スペース予約要求を受け、対応する機能スペース予約を確立するシステムを示す。図3に示すネットワーク300は、そこに記憶された予約管理システム306を有する中央予約DPS305を含む。予約管理システム306は、一実施形態ではルールに基づく価格設定エンジンである予約状況と価格設定ロジック307を含む。複数のローカルまたは遠隔ユーザ入力デバイス310a〜310dは中央予約DPSに結合されている。ユーザ入力デバイス310a〜310dは、例えば、潜在的顧客の電話またはDPS、あるいは予約管理システム306によって提供される個別のプロパティでのセールス・マネージャーの電話またはDPSである。
中央予約DPS305は、ローカル・エリア・ネットワーク(LAN)315の一部として、短い距離にわたってユーザ入力デバイスに結合される。加えてまたは別の方法では、中央予約DPS305は、ワイド・エリア・ネットワーク320(WAN)の一部として電話線または衛星リンクを介してまたはインターネット325により長い距離にわたって、ユーザ入力デバイスに結合される。インターネット325は、情報が当業界で知られているようにプロトコル(例えば、TCP、IP)の使用により交換されるネットワークの1つである。
本発明を図示する目的で、中央予約DPS305は、1つまたは複数の個別のプロパティにおいて機能スペースに対する予約状況と価格設定情報を得るために予約管理システム306にアクセスする顧客とローカル・セールス・マネージャーを備えるマルチ位置ホテル・チェーン用の中央処理システムとデータベースであってもよい。例えば、顧客はホテル・チェーンのウェブサイトを介して機能スペース予約要求の詳細を入力し、かなり短い順序で、要求した機能スペースに対する予約状況と価格設定に関する決定的な応答を受けることができる。これは、顧客は回答のために数時間または数日待たなくてもよく、それによって競合者の問合せの可能性が少なくなる。加えて、または別の方法では、別のホテル・プロパティのセールス・マネージャーは、機能スペース予約要求の詳細を入力し、大きな収益を目的とするいくつかの複雑な要因の考慮に基づき見積価格を受けることができる。これにより、セールス・マネージャーは、1つまたは複数の収益を増加させる価格設定要因を考慮することができない可能性が少なくなる。
カテゴリ・スペース割当
上に論じるように、予約が確立されて機能スペースを満たすように特定のスペースを割り当てると、予約要求はしばしば不完全な機能スペースの使用や、予約と収益の損失につながる。本発明の実施形態では、予約機能スペース要求を満たすように特定のスペースの割当を遅延させることによってこのような非効率性が小さくなる。本発明の一実施形態により、予約が確立されたとき、カテゴリ・スペースが予約の機能スペース要求を満たすように割り当てられる。各カテゴリは、類似する容量(および/または属性)内の特定の機能スペースの群からなる。
上に論じるように、予約が確立されて機能スペースを満たすように特定のスペースを割り当てると、予約要求はしばしば不完全な機能スペースの使用や、予約と収益の損失につながる。本発明の実施形態では、予約機能スペース要求を満たすように特定のスペースの割当を遅延させることによってこのような非効率性が小さくなる。本発明の一実施形態により、予約が確立されたとき、カテゴリ・スペースが予約の機能スペース要求を満たすように割り当てられる。各カテゴリは、類似する容量(および/または属性)内の特定の機能スペースの群からなる。
図4は、本発明の一実施形態による特定の物理スペースとカテゴリ・スペースの間の通信を示す。図4に示すカテゴリ・スペース・マッピング400は、様々な寸法であってもよいいくつかの分割できない機能スペースを有する機能スペース・マップ410を示す。例えば、機能スペースA〜Gは1つの寸法であり(例えば、標準的な会議室寸法)であるが、機能スペースHとIは(例えば、部屋寸法を満たす)別の寸法である。隣接している機能スペースは、異なるカテゴリのより大きな機能スペースを作り出すように組み合わせることができる。機能スペース・カテゴリ・テーブル420はいくつかの機能スペース・カテゴリ入力を含み、それぞれ所与のカテゴリの機能スペースを作り出すように組み合わせることができる対応する分割できない機能スペースを示す対応する特定のスペース構造入力を有する。例えば、「標準的な会議室」というカテゴリの隣接する機能スペースAとBは、「大きな会議室」というカテゴリの機能スペースABを作り出すように組み合わせることができる。機能スペース・カテゴリ・テーブル420は、様々な機能スペース・カテゴリを実現するように、可能性のあるカテゴリの機能スペースのいくつか、分割できない機能スペースの対応する構造を含む。
カテゴリ・スペースに基づき予約を確立することは、特定のスペースと反対に、予約管理システムに対する柔軟性を追加する。例えば図4を参照すると、第1の予約は2つの別個の会議室に、第2の予約は小さなダンス室に対する2つの予約が確立されるとする。従来技術の特定スペース予約は、例えば、第1の予約に対して機能スペースHとIを、第2の予約に対して機能スペースCとGを割り当てる。他の割当も可能である。したがって、大きなダンス室に対する第3の予約が要求された場合、その後のキャンセルとは無関係に、利用可能でないことに基づき否定しなければならない。しかし、本発明の実施形態によるカテゴリ・スペースに基づき予約を確立することによって、第1または第2の予約の何れかがその後にキャンセルされた場合、残りの予約は、第3の予約の受入れを可能にするようにある点で割り当てることができる。例えば、時に第2の予約の受入れと第3の予約の要求の間で、第1の予約がキャンセルされた場合、第3の予約を受け入れることができる。すなわち、カテゴリ・スペース予約が第2の予約に対する小さなダンス室、第3の予約に対する大きなダンス室を含んでいるので、両方に対応することができる(例えば、DHIとABCEFG、またはAEとBCDFGHI)。
しかし、予約管理システムはカテゴリ・スペースに基づく予約を自由に確立することはできない場合が多い。これは、顧客はいくつかの理由により特定のスペースを要求する(例えば、オーシャンビューのダンス室を要求する)可能性があるからである。これにより、顧客は普通はこのような特定の要求に対してより多く喜んで支払いをするので、支払いを発生させる追加源となる。機能スペース予約管理システムは一実施形態では、要求された場合に特定のスペース、カテゴリ・スペースを割り当てる柔軟性を維持している。
図5は、スペース製品が本発明の一実施形態により予約要求の要件を満たすように割り当てられる過程を示している。図5に示す過程500は、スペース製品に対する予約要求が受けられるオペレーション505で始まる。要求は、上に論じるように、特定のスペースまたはカテゴリ・スペースに対するものであってもよい。
オペレーション510で、予約要求は、要求されたスペースの予約状況を決定するように評価される。要求されたスペースが利用可能でない場合、予約要求はオペレーション511で否定される。
オペレーション510で、要求されたスペースが利用可能である場合、予約管理システムは、オペレーション515で予約要求の要件を満たすようにスペースを割り当てる。オペレーション520で、予約管理システムは、スペースの割当に基づきスペース製品在庫を更新する。
予約状況を決定する際、予約管理システムは同時に、カテゴリ・スペースと特定のスペース在庫を評価する。一実施形態では、これは共通の予約テーブルの使用により影響を受ける。
本発明の実施形態により、最適な特定スペース割当を提示して現在有効な予約に基づきユーザ(例えば、ホテル・セールス・マネージャ)に提示するように、全てのカテゴリ・スペース予約を特定の時間に特定のスペースに迅速にマッピングすることが可能になる。これにより、ユーザは保留中の予約に対する予約状況を検証することが可能になる。また、予約の特定の時間が近づくと、カテゴリ・スペース割当は特定のスペース割当にマッピングしなければならず、それによって機能スペースを適切に構成することができ、各顧客はどこに行けばよいか分かる。すなわち、機能データが近づくと、イベントのスタッフは、どの機能部屋がどの機能に指定されているか分かっていなければならない。カテゴリ予約は次第に特定スペースに指定されなければならない。これらの指定は、スペース利用を最適にするように最も適切に行われる。
本発明の様々な実施形態により、多くの複雑な現存する価格設定ルールに基づく機能スペース予約状況と価格設定の迅速かつ正確な決定が可能になる。さらに、本発明の実施形態により、より複雑な予約状況と価格設定ルールの実施が可能になる。例えば、一実施形態では、利用可能な機能スペースは、スペースの使用を保証するように最少額の収益を決める、これに関連する閾値利益を有していてもよい。例えば、特定のイベントに対するダンス室を貸す価格は、イベントで提供される食品と飲料などの補足販売に関する利益、イベントと合わせて貸す客室の数などを含む多くの要因を考慮することによって決めることができる。例えば、土曜日の夕方のダンス室に対する閾値利益は、5,000ドルである。イベントで提供される食品と飲料の利益が2,000ドルであり、イベントに関連する客室使用に対する利益が1,000ドルであると決められた場合、機能スペースに対する使用料は2,000ドルであると決めることができる。
加えて、別の実施形態では、利用可能な機能スペースは特定の日を部分に分ける。それぞれの部分は上記のような関連する閾値を有する。例えば、所与の機能スペースに対して、典型的な使用に基づいて典型的な一日を例えば3つの分割できない部分に分け、それぞれに対して閾値利益を指定することが実用的であることを決めることができる。例えば、市場状態は会議室を、午前の部(8時〜12時)、午後の部(12時〜4時)、夜の部(4時〜11時)に分け、それぞれ閾値利益は500ドル、500ドル、800ドルであると示すことができる。このような状況では、11時から2時30分までの昼食に対する予約要求の正確な見積価格は1,000ドルである。というのは、このような予約はそれぞれ500ドルの2つの分割できない部分を含んでいるからである。一方、4時30分〜6時までの午後の会議、8時から10時までのパーティに対する予約要求の正確な見積価格は両方のイベントに対して800ドルだけである。というのは、これらのイベントは分割できない部分内に含まれるからである。
これらの簡単な例は、市場性と収益に影響を与える検討材料全てを考慮した場合に、価格設定計算がどれだけ複雑になるかを示している。一実施形態の機能スペース予約管理システムは、非常に複雑な価格設定アルゴリズムを利用することが実用的にする。
一般的事項
本発明の実施形態は、洗練された複雑な予約状況と価格設定アルゴリズムをリアルタイムの予約状況決定と見積価格を提供するのに使用することができる機能スペース予約システムを提供するのに適用することができる。
本発明の実施形態は、洗練された複雑な予約状況と価格設定アルゴリズムをリアルタイムの予約状況決定と見積価格を提供するのに使用することができる機能スペース予約システムを提供するのに適用することができる。
様々な組の要因を考慮する、または各要因に多少の重要性を割り当てるあらゆる数のアルゴリズムを適用することができる。例えば、特定のプロパティで、1週間の1日は、金曜または土曜の夕方の機能スペースの予約に対して重い重要性を加えた要員である。別のプロパティでは、1年のうちの時期を考慮したり、または別の方法でこれを因数分解したりしなくてもよい。例えば、クリスマスを祝う国(例えば、米国)内のプロパティでは、12月中旬の土曜の夕方に対する機能スペースは高級であるが、異なる国(例えば、イラク)内のプロパティでの同じ日に対するそれに匹敵する機能スペースは割引で価格設定することができる。
一実施形態では、機能スペース予約管理システムは、「ルールに基づくエンジンを実施する方法」という名称で2003年4月15日に出願し、本出願と同じ譲受人に譲渡された、米国同時係属出願第10/414,596号に記載されるように、価格設定ルールの論理抽出を行うルールに基づく価格設定エンジンを利用する。
一実施形態では、認証レベルとオーバーブッキングは、スペース製品の最適な使用を行うために利用されている。すなわち、スペースに対する要求がしばしば変動することを考えると、ホテルは需要に対して調節する方法を有する必要がある。認証レベルを使用して、ホテルは物理的に利用可能なスペースの数より多い予約を受けることができる。その後、特定の予約がキャンセルされても、ホテルはまだ特定のスペースを十分に使用するのに十分な予約を有する。例えば、ホテルが5つの小さな部屋を有する場合、「小さな」カテゴリを作り出し、特定の期間に対する認証レベルを7に設定する。これにより、ホテルは2つの過剰予約を受け入れることができる。オーバーブッキングは、機能スペースに対する認証レベルを超えているが、受け入れられた予約のことである。一実施形態では、オプション(オーバーブッキングを超えた待ち行列)が使用される。機能がキャンセルされた場合、予約されたスペースはオーバーブッキングとオプションされた機能に再び指定される。すなわち、確立された予約が解除され、スペースが再び割り当てられる。
一実施形態では、機能は大きな構造のスペースと長期間にわたって予約され、その後、それぞれスペースと時間の一部を使用して多くのサブ機能に詳述することができる。例えば、大きな団体が遠い未来(例えば、1年後)のある仮の時期に会議を開きたいとする。予約を行う時、顧客はサブ機能の数と詳細に関する情報を持っていない。サブ機能は、親機能内に全体的に含まれるあらゆる機能スペースを有し、親機能予約の時間制約内のあらゆる開始と終了時間を有することもできる。
最初、機能スペース全体が決定され、機能に必要な最大の隣接したスペースが代替物として使用されるカテゴリ予約として予約される。その後、期間の経過と共に、サブ機能の詳細が利用可能になるので、より特定の予約が確立されて、次第に上に説明したような特定の指定で終了する。
スペース予約のグラフィカル表示
従来技術の計画は普通、予定をグラフィカル表示するガント図表を利用している。これは、横軸として時間と、予約されたスペースを縦軸として有する水平棒グラフからなる。本発明の一実施形態では、スペース予約は特定の日と特定のスペースに対する開始時間から終了時間の範囲にわたる棒として表示されている。表示は、予約された時間(例えば、設置と解体時間)を決めるのに使用される様々な情報を表示するインジケータを含むことができる。一実施形態では、オーバーブッキングは、同じ縦軸に沿って重なっている2本の棒によって示されている。実施形態では、スペース製品割当て記録は、4つのタイプの関連する予約の画像表示を行うように実施されている。
従来技術の計画は普通、予定をグラフィカル表示するガント図表を利用している。これは、横軸として時間と、予約されたスペースを縦軸として有する水平棒グラフからなる。本発明の一実施形態では、スペース予約は特定の日と特定のスペースに対する開始時間から終了時間の範囲にわたる棒として表示されている。表示は、予約された時間(例えば、設置と解体時間)を決めるのに使用される様々な情報を表示するインジケータを含むことができる。一実施形態では、オーバーブッキングは、同じ縦軸に沿って重なっている2本の棒によって示されている。実施形態では、スペース製品割当て記録は、4つのタイプの関連する予約の画像表示を行うように実施されている。
通常の在庫予約は、部屋が所与の期間占有されていることを示す予約である。これは、別の予約をここに置くことができるということではないが、新しい予約はその部屋のオーバーブッキングである。
依存在庫予約は、所与の期間に対して、構成要素として現在のスペースを供給するスペースがすでに予約を保持していることを示す予約である。例えば、3つのスペースAB、AとBに対して、AとBが部屋ABの構成要素である場合、特定の期間の間のABに対する予約は、同じ期間に対してAまたはBでの予約ができないということになる。これはオーバーブッキングが不可能なわけではないが、スペースの占有が表示される。
一時的に指定された予約は、カテゴリ予約に対する最適の位置を表示するシステムによって作り出される。これは実際の予約ではなく、単にカテゴリ予約がどこに指定されるか(すなわち、特定のスペース予約内に指定された場合)に関する提示である。
カテゴリ予約が特定のスペースレベルに指定することができない場合に、過剰認証予約が作り出される。というのは、カテゴリに含まれる物理的スペースがすでに予約されているからである。例えば、部屋ABCとDEFを含む大きなカテゴリに対して、大きなカテゴリが2つの構成要素しか有していないが、第3のすなわちその後の予約は、カテゴリの認証レベル設定によって行うことができる。このような予約は、カテゴリレベルに残ったままである。
一実施形態では、グラフィカル表示は、カテゴリとその特定のスペース構成部品の間の階層的関係を表示する。異なるタイプの予約を縦軸で結ぶことにより、ユーザは特定のスペースに対する所与の期間にわたる予約状況をグラフィカル表示で空いた枠として理解することができる。
重要なことは、本発明のいくつかの実施形態を接客業内で予約状況と価格設定情報を提供する内容で説明したが、本発明の実施形態は複雑な価格設定ルールを利用する機能スペースを販売する他の業界でも同様に適用することができる。例えば、実施例はまた、旅行業のいくつかの態様、競技場、ホール、円形競技場での機能スペースに対する予約状況と価格決定に適用することができる。
本発明の実施形態は、様々なオペレーションを含む。方法の多くは、最も基本的な形式で説明したが、本発明の基本的な範囲を逸脱することなくオペレーションを方法のいずれかに加える、または削除することができる。
本発明のオペレーションは、ハードウェア構成要素によって実施することができる、または機械実施可能な命令に実装でき、その命令はプログラミングした汎用または専用のプロセッサまたは論理回路がオペレーションを行うために使用することができる。別の方法では、ハードウェアとソフトウェアの組合せによってステップを行うこともできる。本発明は、本発明による過程を行うようにコンピュータ(または、他の電子デバイス)をプログラミングするのに使用できる、命令を記憶させた機械読取可能媒体を含むコンピュータ・プログラムとして提供することができる。機械読取可能媒体はこれに限らないが、フロッピー・ディスク、光ディスク、CD−ROM、光磁気ディスク、ROM、RAM、EPROM、EEPROM、磁気または光学カード、フラッシュ・メモリ、または電子命令を記憶するのに適したあらゆるタイプの媒体/機械読取可能媒体を含むことができる。さらに、本発明はまたコンピュータ・プログラムとしてダウンロードすることができ、プログラムは、通信セル(例えば、モデムまたはネットワーク通信)を介して搬送波または他の伝搬媒体内に具体化されるデータ信号により、遠隔コンピュータから要求しているコンピュータに伝送することができる。
本発明をいくつかの実施形態に関して説明したが、本発明は説明した実施形態に限るものではなく、頭記の特許請求の範囲の精神と範囲内で変更形態と変形形態で実施することができることが当業者には分かるだろう。したがって、明細書は限定するものではなく、例示的ものであるとみなされるものである。
Claims (24)
- 複数の離れたプロパティでの1つまたは複数の機能スペースに対する予約状況情報と、1つまたは複数の機能スペースに対する1式の価格設定ルールとを含むデジタル処理システムで、複数の規準を含む機能スペースに対する要求を受けるステップと、
前記予約状況情報1つまたは複数の規準に基づき、要求された機能スペースの予約状況を決定するステップと、
前記1式の価格設定ルールと1つまたは複数の規準に基づき、前記要求された機能スペースに対する価格を決定するステップとを含む方法。 - 前記複数の規準は、日、部分、現在の需要、補足販売からなる規準の群から選択された規準を含む請求項1に記載の方法。
- 前記複数の離れたプロパティは、ホテル・チェーンの個別のホテルである請求項1に記載の方法。
- 前記要求された機能スペースに対する価格をユーザにリアルタイムで提供するステップをさらに含む請求項1に記載の方法。
- 前記要求された機能スペースに対する価格の受入れを前記ユーザから受けるステップと、
前記要求された機能スペースに対する予約を確立するステップとをさらに含む請求項4に記載の方法。 - 前記要求された機能スペースに対する価格の拒絶を前記ユーザから受けるステップと、
代替物を前記複数の規準の1つまたは複数にリアルタイムで提供するステップとを含む請求項4に記載の方法。 - 前記要求された機能スペースに対する予約を確立するステップは、前記複数の要求規準に含まれる1つまたは複数のカテゴリ関連規準によって特定される特定のカテゴリの機能スペースを割り当てるステップを含む請求項5に記載の方法。
- 前記カテゴリ関連規準は、出席者数、イベントの種類、設定形式、規準からなる群から選択された1つまたは複数の規準を含む請求項7に記載の方法。
- プロセッサによって実行される場合、プロセッサが方法を行う実行可能な命令を提供する機械読取可能媒体であって、前記方法は、
複数の離れたプロパティでの1つまたは複数の機能スペースに対する予約状況情報と、1つまたは複数の機能スペースに対する1式の価格設定ルールとを含むデジタル処理システムで、複数の規準を含む機能スペースに対する要求を受けるステップと、
前記予約状況情報と1つまたは複数の規準に基づき、要求された機能スペースの予約状況を決定するステップと、
前記1式の価格設定ルールと1つまたは複数の規準に基づき、前記要求された機能スペースに対する価格を決定するステップとを含む機械読取可能媒体。 - 前記複数の規準は、日、部分、現在の需要、補足販売からなる規準の群から選択された規準を含む請求項9に記載の機械読取可能媒体。
- 前記複数の離れたプロパティは、ホテル・チェーンの個別のホテルである請求項9に記載の機械読取可能媒体。
- 前記要求された機能スペースに対する価格をユーザにリアルタイムで提供するステップをさらに含む請求項9に記載の機械読取可能媒体。
- 前記要求された機能スペースに対する価格の受入れを前記ユーザから受けるステップと、
前記要求された機能スペースに対する予約を確立するステップとをさらに含む請求項12に記載の機械読取可能媒体。 - 前記要求された機能スペースに対する価格の拒絶の前記ユーザから受けるステップと、
代替物を前記複数の規準の1つまたは複数にリアルタイムで提供するステップとをさらに含む請求項12に記載の機械読取可能媒体。 - 前記要求された機能スペースに対する予約を確立するステップは、前記複数の要求規準に含まれる1つまたは複数のカテゴリ関連規準によって特定される特定のカテゴリの機能スペースを割り当てるステップを含む請求項13に記載の機械読取可能媒体。
- 前記カテゴリ関連規準は、出席者数、イベントの種類、設定形式、規準からなる群から選択された1つまたは複数の規準を含む請求項15に記載の機械読取可能媒体。
- 複数の規準を含む機能スペースに対する要求をそれぞれ提供する、1つまたは複数のユーザ入力デバイスと、
複数の離れたプロパティで1つまたは複数の機能スペースに対する1式の価格設定ルールと予約状況情報を記憶したメモリ・デバイスを有すると共に、前記予約状況情報と前記1つまたは複数の規準とに基づく前記要求された機能スペースに対する予約状況を決定し、前記1式の価格設定ルールと前記1つまたは複数の規準に基づく前記要求された機能スペースに対する価格を決定するように、前記1つまたは複数のユーザ入力デバイスに結合された中央デジタル処理システムとを備えるシステム。 - 前記複数の規準は、日、部分、現在の需要、補足販売からなる規準の群から選択された規準を含む請求項17に記載のシステム。
- 前記複数の離れたプロパティは、ホテル・チェーンの個別のホテルである請求項17に記載のシステム。
- 前記要求された機能スペースに対する価格決定をユーザにリアルタイムで提供するステップをさらに含む請求項17に記載のシステム。
- 前記要求された機能スペースに対する価格の受入れを前記ユーザから受けるステップと、
前記要求された機能スペースに対する予約を確立するステップとをさらに含む請求項20に記載のシステム。 - 前記要求された機能スペースに対する価格決定の拒絶を前記ユーザから受けるステップと、
代替物を前記複数の規準の1つまたは複数にリアルタイムで提供するステップとを含む請求項20に記載のシステム。 - 前記要求された機能スペースに対する予約を確立するステップは、前記複数の要求規準に含まれる1つまたは複数のカテゴリ関連規準によって特定される特定のカテゴリの機能スペースを割り当てるステップを含む請求項21に記載のシステム。
- 前記カテゴリ関連規準は、出席者数、イベントの種類、設定形式、規準からなる群から選択された1つまたは複数の規準を含む請求項23に記載のシステム。
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JP2019079407A (ja) * | 2017-10-26 | 2019-05-23 | 富士ゼロックス株式会社 | 装置、管理システム及びプログラム |
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