JP2007264815A - System, method and program for providing maintenance information - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable a person in charge of maintenance at a maintenance center to accurately and efficiently utilize maintenance information about components to be maintained and an entire device containing the components. <P>SOLUTION: IC tags 101 tg to 107 tg are added to respective components 101 to 107 that form an ATM 100. If a monitoring part 110b detects an abnormality or a sign of an abnormality, it selects the IC tag (e.g. IC tag 106 tg for a Billvalid (R) unit 106) of the component related to the abnormality or the precursor, and causes maintenance information showing the abnormality or the sign to be stored in the IC tag using an IC tag writer 108. If the component to be maintained is brought close to a maintenance PC 201 in the maintenance center 200, an IC tag reader/writer 202 reads the maintenance information from the IC tag for display on a display part. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention is provided in a maintenance center that maintains maintenance target parts to be maintained among various parts forming various devices such as an automatic teller machine (hereinafter referred to as "ATM (Automatic Teller Machine)"). In particular, a maintenance information providing system, a maintenance information providing method, and a maintenance information providing program for providing maintenance information required for maintenance of a maintenance target part to a maintenance management apparatus, in particular, a maintenance target part and an entire apparatus including the maintenance target part The present invention relates to a maintenance information provision system, a maintenance information provision method, and a maintenance information provision program that enable maintenance personnel in a maintenance center to use the maintenance information accurately and efficiently.

  Conventionally, when a failure occurs in parts forming various devices such as ATMs, a maintenance target part to be repaired or maintained is delivered to a maintenance center, and a maintenance person maintains the maintenance target part in the maintenance center. It will be.

  Here, in order to efficiently manage the maintenance history of each component, a conventional technique for recording the maintenance history of each component in an IC tag is known. For example, in Patent Document 1 (Japanese Patent Laid-Open No. 2005-322124), an IC tag is attached to each part, and the maintenance history in the IC tag provided in the part is updated each time the part is maintained, and the server Discloses a maintenance / reproduction system for electronic equipment that can update history information reliably and easily by recording and managing the maintenance history.

JP-A-2005-322124

  However, the above-mentioned patent document 1 is a conventional technique for efficiently managing a maintenance history, and information necessary for a maintenance person to maintain a maintenance target part in an actual maintenance place (hereinafter, “ In the present situation, such maintenance information has been delivered on a paper basis.

  Specifically, what kind of abnormality or predictor has occurred in the device, what operation the user has performed, how the entire device including the maintenance target component behaves, and the failure of the maintenance target component The maintenance information, such as how this has affected other parts, is described on the maintenance request form handed over at the time of the maintenance request.

  Thus, when this maintenance information is delivered on a paper basis, if the maintenance information is not accurately described, the maintenance work by the maintenance staff may be hindered.

  In addition, when the maintenance personnel maintain the maintenance target parts at the maintenance center, the same equipment as the original equipment is installed in the maintenance center, and the maintenance target parts are incorporated into the equipment for inspection. Even so, it is not always possible to reproduce a failure or the like, so that the time required for maintenance is delayed, and a great deal of effort is required to reproduce the failure and investigate the cause by the maintenance staff.

  In the case of ATM, maintenance information can be managed in a management center that manages the ATM. However, it is desirable from the viewpoint of security to transmit maintenance information managed by the management center to the maintenance center. As a result, the maintenance person cannot obtain the maintenance information.

  From these facts, how to make maintenance information of the maintenance target part and the entire apparatus including the maintenance target part efficiently available to the maintenance staff at the maintenance center improves the availability and reliability of the apparatus. It is a very important issue. Such a problem is not only a problem that occurs with respect to ATM, but also a problem that occurs when various parts forming the apparatus are repaired at the maintenance center.

  The present invention has been made in view of the above problems (problems), so that maintenance personnel of the maintenance center can use the maintenance target parts and the maintenance information of the entire apparatus including the maintenance target parts accurately and efficiently. It is an object to provide a maintenance information providing system, a maintenance information providing method, and a maintenance information providing program.

  In order to solve the above-described problem, the present invention provides a maintenance management apparatus provided in a maintenance center for maintaining a maintenance target part that is a maintenance target among the parts forming the apparatus. A maintenance information providing system for providing maintenance information required for the apparatus, wherein the apparatus includes a monitoring unit that monitors occurrence of an abnormality or a sign of abnormality that has occurred in the apparatus, and an occurrence of a sign of abnormality or abnormality by the monitoring unit. When an error is detected, at least maintenance information related to the sign of the abnormality or abnormality is stored and controlled in an IC tag attached to a part related to the abnormality or a sign of abnormality among the parts forming the device. And a storage control unit configured to read the maintenance information stored in an IC tag attached to the maintenance target component, and to the reading unit. Wherein the Ri read the maintenance information and a display control means for displaying control a predetermined display unit.

  Further, the present invention is the above invention, wherein the storage control means is based on a table that stores a correspondence relationship between a type of abnormality of the apparatus or an abnormality sign and an IC tag attached to a component related to the abnormality or the sign. Then, an IC tag that is a storage target of the maintenance information is specified.

  Further, in the present invention according to the above-mentioned invention, the storage control unit is configured to operate information related to operation of the device by an operator who operates the device when the monitoring unit detects occurrence of an abnormality or a sign of abnormality. Is stored in the corresponding IC tag by including it in the maintenance information.

  In addition, the present invention provides maintenance information required for maintenance of a maintenance target part to a maintenance management apparatus provided in a maintenance center for maintaining a maintenance target part among the parts forming the apparatus. A maintenance information providing method for monitoring the occurrence of an abnormality or a sign of abnormality occurring in the device, and when the occurrence of a sign of abnormality or abnormality is detected by the monitoring step, A storage control step for storing and controlling at least maintenance information related to the abnormality or abnormality sign, in an IC tag attached to each of the parts forming the apparatus, each of which is associated with an abnormality or a sign of abnormality, and A maintenance process in which the maintenance management device reads maintenance information stored in an IC tag attached to the maintenance target part, and a predetermined display of the maintenance information read in the reading process Characterized in that including a display control step of displaying controlled.

  In addition, the present invention requires maintenance of the maintenance target parts for the maintenance management apparatus provided in the maintenance center for maintaining the maintenance target parts to be maintained among the parts forming the apparatus. A maintenance information providing program for executing a process for providing maintenance information, wherein the apparatus monitors a generation of an abnormality or a sign of abnormality that has occurred in the apparatus, and a sign of abnormality or abnormality by the monitoring means. In the case where occurrence is detected, at least the relevant in a form readable by the maintenance management device in an IC tag attached to each of the components forming the device, each of which is related to an abnormality or a sign of abnormality Storage control means for storing and controlling maintenance information related to an abnormality or a sign of abnormality is executed.

  According to the present invention, the occurrence of an abnormality or a sign of abnormality occurring in the apparatus is monitored, and when the occurrence of an abnormality or a sign of abnormality is detected, an abnormality or abnormality among the components forming the apparatus is detected. In the IC tag attached to each component related to the warning sign, at least maintenance information related to the abnormality or the warning sign is stored and controlled, and the maintenance management device is stored in the IC tag attached to the maintenance target part. Since maintenance information is read and the read maintenance information is displayed and controlled on a predetermined display unit, maintenance information required for maintenance by maintenance personnel is efficiently displayed on the display unit of the maintenance management device. It is possible to improve the maintenance efficiency by controlling the display well so that the maintenance staff can accurately grasp information that is difficult to reproduce.

  In addition, according to the present invention, based on the table that stores the correspondence between the type of abnormality of the device or the sign of abnormality and the IC tag attached to the part related to the abnormality or sign, Therefore, when an abnormality or a sign of abnormality occurs, the target IC tag can be quickly and efficiently specified.

  According to the present invention, when an abnormality or a sign of abnormality is detected, the operation information related to the operation of the apparatus by the operator who operates the apparatus is included in the maintenance information and stored in the corresponding IC tag. Since the control is configured, it is possible to display and control as an operation procedure an operation procedure which is inherently likely to cause an abnormality and which makes the memory of the operator ambiguous later, thereby improving maintenance efficiency.

  Exemplary embodiments of a maintenance information providing system, a maintenance information providing method, and a maintenance information providing program according to the present invention will be described below in detail with reference to the accompanying drawings. Here, the case where the present invention is applied to a case where maintenance of parts forming an ATM is shown is shown.

  First, the concept of the maintenance information providing system according to the present embodiment will be described. FIG. 1 is a conceptual diagram for explaining the concept of the maintenance information providing system according to the present embodiment. As shown in FIG. 1, each part of the ATM 100 according to the present embodiment is provided with an IC tag, and here, a situation is shown in which an IC tag 106 tg is attached to a bill validator unit 106 for processing banknotes. For convenience of explanation, only the bill validator unit 106 is shown here, but an IC tag is separately attached to each of the other components. The IC tag used in this embodiment is a non-contact type IC tag.

  The IC tag writer 108 is a device that writes maintenance information to the IC tag 106 tg attached to the bill validator unit 106, and is controlled by the control unit 110. Specifically, when the IC tag writer 108 receives an IC tag to be written and maintenance information from the control unit 110, the IC tag writer 108 writes the maintenance information to the corresponding IC tag.

  The IC tag writer 108 selects and writes an IC tag attached to a specific part from a plurality of IC tags attached to each part forming the ATM 100. In order to realize such selective writing processing, for example, the IC tag writer 108 transmits identification information (hereinafter referred to as “IC tag ID”) of an IC tag to be stored together with maintenance information that is write data. The IC tag side may be configured to store the received maintenance information in the memory only when the IC tag ID is received. However, such selective writing control may be performed by any method.

  Here, the maintenance information is information necessary for a maintenance person to maintain a maintenance target part in the maintenance center 200, and specifically relates to an abnormality occurring in the apparatus or a sign of abnormality. Of the information, information particularly related to the maintenance target part is shown. The operation information of the covering user is also included as a cause of such abnormality or sign. However, personal information that should be kept secret, such as a passbook number, card number, or password, is replaced with dummy pseudo information.

  In this way, each time an abnormality or sign occurs in the ATM 100, maintenance information is written in an IC tag attached to a maintenance target component related to the abnormality or sign.

  After that, if a maintenance person brings a maintenance target part (in this case, the bill validator unit 106 is a maintenance target part) to the maintenance center 200 and brings it close to the maintenance personal computer 201, the maintenance personal computer 201 is connected. The IC tag reader / writer 202 reads the maintenance information from the IC tag 106 tg attached to the bill validator unit 106, and displays the read maintenance information on the display unit of the maintenance personal computer 201.

  As a result, the maintenance staff can determine the cause of the abnormality based on the user's operation history, abnormality history, predictor history, etc., and can efficiently maintain the maintenance target parts. . Although the case where the maintenance information itself is displayed on the display unit has been described here, diagnosis processing can be performed based on the maintenance information instead of the maintenance information itself, and the diagnosis result can be displayed together with the maintenance information.

  Next, the internal configuration of the ATM 100 shown in FIG. 1 will be described. FIG. 2 is a functional block diagram showing an internal configuration of the ATM 100 shown in FIG. As shown in the figure, the ATM 100 includes an input unit 101, a display unit 102, a passbook control unit 103, a receipt issuing unit 104, a coin mech 105, a bill validator unit 106, a communication I / F unit 107, an IC tag writer 108, and a storage unit. 109 and the control unit 110. As shown in the figure, IC tags 101tg to 107tg are attached to the parts forming the ATM 100, respectively.

  The input unit 101 is an input device such as a numeric keypad used for selecting a transaction type and inputting a personal identification number, and includes a card reader that accepts a bank card. The display unit 102 is an input device such as a liquid crystal panel, and displays guidance or the like that prompts the operator to input. The input unit 101 and the display unit 102 can be configured as a touch panel type liquid crystal panel.

  The passbook control unit 103 is a control unit that performs control related to acceptance and entry of a passbook issued by a bank, and the receipt issuer 104 issues a receipt indicating a transaction result other than the book entry for the passbook as necessary. It is a processing unit. For example, a receipt is issued when a transfer is made.

  The coin mech 105 is a processing unit that performs various processes related to coins such as coin acceptance, denomination determination, and storage for each denomination, and the bill validator unit 106 receives banknotes, denomination determination, and denominations. It is a processing unit that performs various processes related to banknotes such as storage. The communication I / F unit 107 is an interface unit for performing communication with the management computer, and an account balance inquiry and the like are performed via the communication I / F unit 107.

  The IC tag writer 108 is a processing unit that writes maintenance information to the IC tags 101tg to 107tg attached to each component forming the ATM 100. As described above, the IC tag writer 108 is related to an abnormality or a sign of abnormality. When the IC tag ID is received from the control unit 110, the maintenance information is transmitted to the IC tag together with the IC tag ID to write the maintenance information. However, any method may be used as long as the maintenance information can be written selectively.

  The storage unit 109 is a storage device such as a hard disk device or a nonvolatile memory, and stores transaction log data 109a, abnormality log data 109b, and a storage location management table 109c.

  The transaction log data 109a is log data when transaction processing, which is an original function of the ATM 100, is executed, and the abnormality log data 109b is log data indicating an abnormality or a sign of abnormality occurring in the ATM 100. The reason why the abnormality log data 109b is stored in the storage unit 109 is to back up the abnormality data stored in each of the IC tags 101tg to 107tg and periodically transmit the abnormality log to the management computer.

  As shown in FIG. 3, the storage location management table 109c is a table in which the type of abnormality or abnormality sign is associated with the IC tag ID that should store the abnormality or sign data. Is referenced by the abnormal log storage processing unit 110c. In the figure, when an error code E001 abnormality occurs, data relating to the abnormality is stored in IC tag numbers 1, 4 and 5, and when an error code E002 abnormality occurs, IC tag number 1 is stored. , 6 and 8 indicate that the data relating to the abnormality is stored, and when the abnormality of the error code E003 occurs, the data relating to the abnormality should be stored in the IC tag numbers 2 and 3.

  The control unit 110 is a control unit that performs overall control of the ATM 100, and includes an ATM processing unit 110a, a monitoring unit 110b, and an abnormality log storage processing unit 110c. In practice, programs corresponding to the ATM processing unit 110a, the monitoring unit 110b, and the abnormality log storage processing unit 110c are loaded from the ROM or the like onto the CPU and executed, and function as a software process.

  The ATM processing unit 110a is a processing unit that controls an original function as an automatic teller machine such as deposit / withdrawal to an account using a bankbook or bank card, and transfer to another account. The transaction log data 109a is updated. For example, if the user inserts a bankbook and bank card and inputs a personal identification number and performs a withdrawal operation of a desired withdrawal amount, the ATM processing unit 110a stores the account balance of the user in the management computer. If an inquiry and a withdrawal instruction are received from the management computer, withdrawal, receipt issuance, and transaction log data 109a are updated.

  The monitoring unit 110b is a processing unit that monitors an abnormality of the ATM 100 or a sign of abnormality and notifies the abnormality log storage processing unit 110c of information related to the abnormality when any abnormality or sign occurs.

  When the abnormality log storage processing unit 110c receives information related to an abnormality or a sign from the monitoring unit 110b, the abnormality log storage processing unit 110c stores the information related to the abnormality or the sign in an IC tag attached to a component related to the normal or the sign. Based on such information, a process of updating the abnormality log data 109b is performed.

  Specifically, when information related to an abnormality or a sign is received from the monitoring unit 110b, first, a part related to the sign of an abnormality or an abnormality is identified among the parts forming the ATM 100 based on the storage location management table 109c. Will do. For example, when a notification of an error code is received from the monitoring unit 110b as information related to an abnormality or a sign, and the storage location management table 109c shown in FIG. The IC tag can be specified. When such an abnormality or sign occurs, it is difficult to specify one part related to the abnormality or sign, and there are many cases where a plurality of parts are involved. Is allowed to be associated.

  Next, an example of maintenance information stored in each of the IC tags 101tg to 107tg shown in FIG. 2 will be described. FIG. 4 is a diagram showing an example of maintenance information stored in each of the IC tags 101tg to 107tg shown in FIG. As shown in the figure, the IC tags 101tg to 107tg store unique information 300 such as a lot number, date of manufacture, and mounting device ID, and maintenance information 310 such as date, error code, and abnormal parts. Is done.

  In the figure, the lot number of the IC tag 106tg is “ABC12345”, the date of manufacture is “2005.12.1”, the ID of the ATM to be installed is “ATM001”, and March 1, 2006 10 The error code “E003” abnormality occurred in the bill validator unit 106 at 2 minutes, and the error code “E003” abnormality occurred in the bill transport path at 10:50 on March 1, 2006. .

  However, this is merely an example of an abnormality, and for example, a sign of an abnormality such as “It takes a predetermined time or more for banknote conveyance” is also stored in the IC tag. In addition, information related to an operation performed by the user when an abnormality occurs can also be stored in the IC tag. At this time, personal information such as a personal identification number and a card number is replaced with dummy information from the viewpoint of personal information protection.

  Next, a processing procedure for storing maintenance information in each IC tag in the ATM 100 shown in FIG. 2 will be described. FIG. 5 is a flowchart showing a processing procedure for storing maintenance information in each IC tag in the ATM 100 shown in FIG.

  As shown in the figure, in this ATM 100, the monitoring unit 110b monitors the occurrence of an abnormality or a sign of abnormality (No at Step S101), and if any abnormality is detected (Yes at Step S101), an abnormal log storage process is performed. The unit 110c updates the abnormality log data 109b in the storage unit 109 (step S102), and selects an IC tag to be stored (step S103).

  Specifically, the abnormality log storage processing unit 110c selects an IC tag to be stored based on the storage location management table 109c stored in the storage unit 109 and the error code received from the monitoring unit 110b.

  Thereafter, the IC tag writer 108 stores an abnormality log for the selected IC tag (step S104). Specifically, the IC tag ID and the maintenance information to be stored are transmitted to the IC tags 101tg to 107tg, and only the IC tag corresponding to the IC tag ID stores the maintenance information.

  Next, a description will be given of a processing procedure when a maintenance target component is conveyed to the maintenance center 200 and maintenance information is displayed on the display unit of the maintenance personal computer 201 in the maintenance center 200. FIG. 6 is a flowchart showing a processing procedure when maintenance information is displayed on the display unit of the maintenance personal computer 201 in the maintenance center 200.

  As shown in the figure, the maintenance personal computer 201 is in a state of waiting for the proximity of an IC tag (No in step S201), and when an IC tag attached to any of the maintenance target components comes close and becomes communicable. (Yes in step S201), maintenance information is read from the IC tag (step S202). In this embodiment, since it is assumed that the IC tags 101tg to 107tg are non-contact IC tags, the IC tag reader / writer 202 reads the maintenance information through wireless communication with the IC tags.

  Thereafter, the maintenance personal computer 201 displays the maintenance information read from the IC tag on the display unit (step S203). However, when the diagnosis process is performed based on the maintenance information, the diagnosis result can be displayed together with the maintenance information.

  When maintenance of the maintenance target part by the maintenance person is completed and an operation input to that effect is accepted (Yes in step S204), the maintenance information in the IC tag attached to the maintenance target part is deleted (step S205). ). As described above, the reason for deleting the maintenance information after completion of the maintenance is that the storage capacity of the IC tag is limited, and the abnormality log data 109b including the maintenance information is separately stored in the storage unit 109 of the ATM 100. It is.

  As described above, in this embodiment, if the IC tags 101tg to 107tg are previously attached to the components 101 to 107 forming the ATM 100 and the monitoring unit 110b detects an abnormality or a sign of an abnormality, An IC tag (for example, IC tag 106tg in the case of the bill validator unit 106) of a part related to an abnormality or a sign is selected, and maintenance information indicating this abnormality or sign is stored in the IC tag by the IC tag writer 108. When the maintenance target component is brought close to the maintenance personal computer 201 of the maintenance center 200, the IC tag reader / writer 202 reads the maintenance information from the IC tag and displays it on the display unit. The maintenance staff can efficiently grasp the maintenance information.

  In this embodiment, the case where the present invention is applied to ATM is shown. However, the present invention is not limited to this, and the present invention is similarly applied to various apparatuses that bring parts into the maintenance center for maintenance. Can do.

  In the present embodiment, only a simple example of the unique information 300 stored in the IC tag is shown for convenience of explanation, but in practice, detailed information such as the part name, specifications, machine number, and version number is stored. You can also. Furthermore, the maintenance information stored in the IC tag can also include information such as the number of abnormal signs (including the number of retries), the number of operations (or energization time), and the like.

  In the present embodiment, the description of the specific mode of the diagnostic process based on the maintenance information is omitted. However, since such a diagnostic process is not a feature of the present invention, various known diagnostic processing techniques are used. Can do.

  Further, in this embodiment, the maintenance information in the IC tag is deleted after the repair of the maintenance target part. However, the present invention is not limited to this. It is also possible to perform a writing process in the system and use it for the next maintenance. For example, if the repair can be continued after the next time, the rank is “A”. If the repair is impossible until the next time, the rank is “B”. If the repair is not possible after the next time, the rank is “C”. Can be written in the IC tag.

(Supplementary Note 1) Maintenance that provides maintenance information required for maintenance of a maintenance target component to a maintenance management device provided in a maintenance center that maintains a maintenance target component among the components forming the device An information providing system,
The device includes
Monitoring means for monitoring the occurrence of an abnormality or a sign of abnormality occurring in the apparatus, and when the occurrence of an abnormality or a sign of abnormality is detected by the monitoring means, the abnormality or abnormality of each component forming the apparatus A storage control means for storing and controlling at least the abnormality or the maintenance information related to the abnormality sign in each IC tag attached to each of the parts related to the abnormality sign,
In the maintenance management device,
A reading unit that reads maintenance information stored in an IC tag attached to the maintenance target component, and a display control unit that controls display of the maintenance information read by the reading unit on a predetermined display unit. Maintenance information provision system.

(Additional remark 2) The storage control means, based on a table that stores a correspondence relationship between the type of the abnormality of the device or the sign of abnormality and the IC tag attached to the component related to the abnormality or the sign of the maintenance information The maintenance information providing system according to appendix 1, wherein an IC tag to be stored is specified.

(Supplementary Note 3) The storage control means includes, in the maintenance information, operation information related to operation of the apparatus by an operator who operates the apparatus when the monitoring means detects occurrence of an abnormality or a sign of abnormality. The maintenance information providing system according to appendix 1 or 2, wherein storage control is performed in the corresponding IC tag.

(Supplementary Note 4) When the operation information includes personal information, the storage control means includes the operation information in which the personal information is replaced with pseudo information and includes the maintenance information in the corresponding IC tag. The maintenance information provision system according to supplementary note 3, characterized by:

(Additional remark 5) The said maintenance management apparatus is further provided with the diagnostic process means which performs the diagnostic process of the said maintenance object part based on the maintenance information read by the said reading means, The said display control means is a diagnosis by the said diagnostic process means 5. The maintenance information providing system according to any one of appendices 1 to 4, wherein the result is displayed on the predetermined display unit.

(Supplementary Note 6) Maintenance for providing maintenance information required for maintenance of a maintenance target part to a maintenance management apparatus provided in a maintenance center for maintaining a maintenance target part among the parts forming the apparatus An information providing method,
A monitoring step in which the device monitors the occurrence of an abnormality or a sign of abnormality occurring in the device;
When an abnormality or a sign of abnormality is detected by the monitoring step, at least the abnormality is included in each IC tag attached to a part related to the sign of abnormality or abnormality among the parts forming the device. Alternatively, a storage control process for storing and controlling maintenance information related to a sign of abnormality,
The maintenance management device reads a maintenance information stored in an IC tag attached to the maintenance target part;
A maintenance control provision method comprising: a display control step of controlling display of maintenance information read in the reading step on a predetermined display unit.

(Supplementary note 7) The storage control step is based on a table storing a correspondence relationship between the type of abnormality of the device or an abnormality sign and an IC tag attached to a component related to the abnormality or the sign. The maintenance information providing method according to appendix 6, wherein an IC tag to be stored is specified.

(Supplementary Note 8) The storage control step includes, in the maintenance information, operation information related to operation of the device by an operator who operates the device when the monitoring unit detects an abnormality or occurrence of an abnormality sign. The maintenance information providing method according to appendix 6 or 7, wherein storage control is performed in the corresponding IC tag.

(Supplementary Note 9) In the storage control step, when personal information is included in the operation information, operation information obtained by replacing the personal information with pseudo information is included in the maintenance information and stored in the corresponding IC tag. The maintenance information provision method according to appendix 8, characterized by the above.

(Additional remark 10) The said maintenance management apparatus further includes the diagnostic process process which performs the diagnostic process of the said maintenance object component based on the maintenance information read by the said reading process, The said display control process is a diagnosis by the said diagnostic process process 10. The maintenance information providing method according to any one of appendices 6 to 9, wherein the result is displayed on the predetermined display unit.

(Supplementary Note 11) Maintenance information required for maintenance of a maintenance target part for a maintenance management apparatus provided in a maintenance center for maintaining a maintenance target part among the parts forming the apparatus. A maintenance information providing program for executing a process for providing
In the device,
Monitoring means for monitoring the occurrence of an abnormality or a sign of abnormality occurring in the apparatus, and when the occurrence of an abnormality or a sign of abnormality is detected by the monitoring means, the abnormality or abnormality of each component forming the apparatus And storage control means for storing and controlling at least the maintenance information related to the abnormality or the abnormality sign in a format readable by the maintenance management device, in an IC tag attached to each of the parts related to the warning sign Maintenance information providing program characterized by

  The processing procedure monitoring system according to the present invention is useful in the case where a bank employee executes a process consisting of a plurality of procedures in accordance with business rules.

It is a conceptual diagram of the maintenance information provision system which concerns on a present Example. It is a functional block diagram which shows the internal structure of ATM shown in FIG. FIG. 3 is a diagram illustrating an example of a storage location management table illustrated in FIG. 2. It is a figure which shows an example of the maintenance information stored in an IC tag. It is a flowchart which shows the process sequence which stores maintenance information in each IC tag on ATM. It is a flowchart which shows the procedure which displays maintenance information on the maintenance personal computer of a maintenance center.

Explanation of symbols

100 ATM
DESCRIPTION OF SYMBOLS 101 Input part 102 Display part 103 Passbook control part 104 Receipt issuing part 105 Coin mech 106 Bill validator 107 Communication I / F part 108 IC tag writer 109 Storage part 109a Transaction log data 109b Abnormal log data 109c Storage location management table 110 Control part 110a ATM Processing unit 110b Monitoring unit 110c Abnormal log storage processing unit 101tg to 107tg IC tag 200 Maintenance center 201 Maintenance personal computer 202 IC tag reader / writer 300 Specific information 310 Maintenance information

Claims (5)

A maintenance information providing system for providing maintenance information required for maintenance of a maintenance target part to a maintenance management apparatus provided in a maintenance center for maintaining a maintenance target part of each part forming the apparatus. There,
The device includes
Monitoring means for monitoring the occurrence of an abnormality or a sign of abnormality occurring in the apparatus, and when the occurrence of an abnormality or a sign of abnormality is detected by the monitoring means, the abnormality or abnormality of each component forming the apparatus A storage control means for storing and controlling at least the abnormality or the maintenance information related to the abnormality sign in each IC tag attached to each of the parts related to the abnormality sign,
In the maintenance management device,
A reading unit that reads maintenance information stored in an IC tag attached to the maintenance target component, and a display control unit that controls display of the maintenance information read by the reading unit on a predetermined display unit. Maintenance information provision system.   The storage control unit is a storage target of the maintenance information based on a table that stores a correspondence relationship between the type of abnormality of the device or an abnormality sign and an IC tag attached to a component related to the abnormality or the sign. 2. The maintenance information providing system according to claim 1, wherein an IC tag is specified.   The storage control means includes, when the monitoring means detects an abnormality or a sign of abnormality, operation information related to operation of the apparatus by an operator operating the apparatus included in the maintenance information and corresponding IC The maintenance information providing system according to claim 1 or 2, wherein storage control is performed in a tag. A maintenance information providing method for providing maintenance information required for maintenance of a maintenance target part to a maintenance management apparatus provided in a maintenance center for maintaining a maintenance target part among the parts forming the apparatus. There,
A monitoring step in which the device monitors the occurrence of an abnormality or a sign of abnormality occurring in the device;
When an abnormality or a sign of abnormality is detected by the monitoring step, at least the abnormality is included in each IC tag attached to a part related to the sign of abnormality or abnormality among the parts forming the device. Alternatively, a storage control process for storing and controlling maintenance information related to a sign of abnormality,
The maintenance management device reads a maintenance information stored in an IC tag attached to the maintenance target part;
A maintenance control provision method comprising: a display control step of controlling display of maintenance information read in the reading step on a predetermined display unit. Processing for providing maintenance information required for maintenance of a maintenance target part to a maintenance management apparatus provided in a maintenance center that maintains a maintenance target part of each part forming the apparatus. A maintenance information providing program for executing
In the device,
Monitoring means for monitoring the occurrence of an abnormality or a sign of abnormality occurring in the apparatus, and when the occurrence of an abnormality or a sign of abnormality is detected by the monitoring means, the abnormality or abnormality of each component forming the apparatus And storage control means for storing and controlling at least the maintenance information related to the abnormality or the abnormality sign in a format readable by the maintenance management device, in an IC tag attached to each of the parts related to the warning sign Maintenance information providing program characterized by

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