JP2007164487A - Beauty salon customer information system, customer information collection transmission device, program, and method, and customer information system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a beauty salon customer information system or the like capable of providing minute service according to each customer, and improving convenience of each the customer to a store or a facility. <P>SOLUTION: In this beauty salon customer information system, customer information 16 includes customer identification information of each the customer and use information of a beauty salon of each the customer corresponding to the customer identification information, and a salon terminal 2 has a customer information transmission means 8 for transmitting the customer information 16 to a customer information collection transmission device via a network. The customer information collection transmission device has: a customer information storage means for storing the customer information 16 transmitted by the customer information transmission means 8; and a use information transmission means for transmitting the use information of the customer information stored in the customer information storage means to the salon terminal 2 or a customer terminal when the customer identification information of the customer information stored in the customer information storage means and the customer identification information transmitted from the customer terminal of each the customer accord. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a beauty salon customer information system, a customer information collection / transmission device, a customer information collection / transmission program, a customer information collection / transmission method, and a customer information system.

In recent years, in stores such as beauty salons and beauty salons, or facilities such as hospitals, various systems have been provided for enhancing convenience for customers to these stores or facilities and for enclosing those customers. As such a system, a reservation system capable of making a reservation for treatment via the Internet is provided to a customer who uses a beauty salon or the like (see, for example, Patent Document 1).
Japanese Patent Application No. 2002-341666

  However, although the above reservation system can provide a service that allows a customer to make a reservation in advance before visiting a beauty salon or the like, there are the following problems. In other words, for beauty salons, it is not possible to provide services and services other than reservations according to the diversified needs of each customer, and it is not possible to give customers more effective and attractive attraction. . On the other hand, the customer cannot obtain any convenience other than reservation.

  The present invention has been made in view of such circumstances, and can provide a detailed service according to each customer, and can improve the convenience of each customer for a store or a facility. An object is to provide a salon customer information system, a customer information collection / transmission device, a customer information collection / transmission program, a customer information collection / transmission method, and a customer information system.

In order to solve the above problems, the present invention provides the following means.
A beauty salon customer information system according to the present invention is a beauty salon customer information system comprising a salon terminal and a customer information collection and transmission device to which the salon terminal is connected via a network, wherein the salon terminal is a customer Storage means for storing customer information including customer identification information for each customer and usage information of the beauty salon for each customer corresponding to the customer identification information, and customer information stored in the storage means for the customer information Customer information transmitting means for transmitting to the information collecting / transmitting device via the network, and the customer information collecting / transmitting device stores customer information transmitted by the customer information transmitting means; If the customer identification information of the customer information stored in the information storage means matches the customer identification information transmitted from the customer terminal of each customer, The usage information of the customer information stored in the customer information storage unit, and the usage information transmitting means for transmitting to the appropriate customer customer terminal or the parlor terminal, characterized in that it comprises for.

In the beauty salon customer information system according to the present invention, the customer information of the beauty salon is stored in the storage means, and the customer information stored in the storage means is transmitted from the salon terminal to the customer information collection / transmission device via the network. Sent. The transmitted customer information is stored in the customer information storage means. Further, when the customer identification information of the customer information stored in the customer information storage means matches the customer identification information transmitted from the customer terminal of each customer, the customer information stored in the customer information storage means The usage information is transmitted to the customer terminal or salon terminal of the corresponding customer by the usage information transmitting means.
Thereby, the usage information of the beauty salon corresponding to each customer can be provided to each customer.
In addition, utilization information is displayed on the screen of a customer terminal or a salon terminal as a homepage etc. according to the utilization condition for every customer, for example.

  Moreover, the beauty salon customer information system which concerns on this invention is stored in the said salon terminal provided with the advertiser terminal connected with the said customer information collection transmission apparatus via the said network where the advertising information of an advertiser is memorize | stored. Customer information includes customer attribute information corresponding to the customer identification information, and the advertiser terminal includes attribute information transmission means for transmitting requested customer attribute information corresponding to the advertisement information, and the customer information collection and transmission device is Identification information extracting means for extracting customer identification information when the requested customer attribute information transmitted from the attribute information transmitting means and the customer attribute information of the customer information stored in the customer information storage means match. The usage information transmitting means adds the advertising information transmitted from the advertiser terminal to the usage information of the customer information stored in the customer information storage means, La usage information and advertisement information, and transmits corresponding to the customer the customer terminal or the parlor terminal to said identification information extracting customer identification information extracted by the means.

  In the beauty salon customer information system according to the present invention, the requested customer attribute information corresponding to the advertisement information is transmitted by the attribute information transmitting means. Then, the identification information extraction means extracts the customer identification information when the requested customer attribute information transmitted from the attribute information transmission means matches the customer attribute information of the customer information stored in the customer information storage means. The Further, the customer information stored in the customer information storage means is added with the advertisement information transmitted from the advertiser terminal, and the usage information and the advertisement information are extracted by the identification information extraction means. It is transmitted by the usage information transmitting means to the customer terminal or salon terminal of the customer corresponding to the identification information.

Here, since general customer information data has few opportunities to be updated anew, even if the number of samples is large, the value as information is remarkably low. That is, when changes in the status of each customer, such as moving or changing telephone numbers, are not reflected in the registered customer information data, the customer information data is not always valid information in many cases.
About the customer information in this invention, the value as information becomes high. Because customers visit a beauty salon and other stores frequently and regularly, ask the customer to check whether the customer information is up-to-date at each store visit, and if necessary, the customer information It is because it can be updated. By providing the advertiser with an advertisement distribution service using the latest customer information, it is possible to reliably provide advertisements to customers and improve the advertising effectiveness for the advertiser. Also, for each customer, by receiving the advertisement information, it is possible to obtain appropriate information according to the current state of each customer.

  Further, in the beauty salon customer information system according to the present invention, the usage information includes store visit date information indicating a store visit date for each customer, and the use information transmission unit stores customer information stored in the customer information storage unit. The discount information calculated based on the visit date information stored in the customer information storage means is added to the usage information, and the usage information and the discount information are transmitted to the customer terminal of the corresponding customer or the salon terminal. It is characterized by doing.

In the beauty salon customer information system according to the present invention, discount information calculated based on the visit date information stored in the customer information storage means is added to the usage information of the customer information stored in the customer information storage means. Then, these usage information and discount information are transmitted to the customer terminal or salon terminal of the corresponding customer by the usage information transmitting means.
Thereby, the preferential information according to the usage condition of each customer can be provided for every customer.

  Further, the beauty salon customer information system according to the present invention includes message information transmission means for the salon terminal to transmit message information for the customer from the staff of the beauty salon to the customer information collection and transmission device via the network. The customer information collection and transmission device includes message information storage means for storing the message information transmitted by the message information transmission means, and the usage information transmission means includes the customer information stored in the customer information storage means. The message information stored by the message information storage means is added to the usage information, and the usage information and message information are transmitted to the customer terminal of the corresponding customer or the salon terminal.

In the beauty salon customer information system according to the present invention, message information is transmitted to the customer information collection / transmission device via the network by the message information transmission means. Then, the message information transmitted by the message information transmission unit is stored in the message information storage unit. Further, the message information stored by the message information storage means is added to the usage information of the customer information stored in the customer information storage means, and these usage information and message information are the customer terminal or salon terminal of the corresponding customer. Then, it is transmitted by the utilization information transmitting means.
Thereby, the message according to each customer can be provided for every customer.

  In addition, the beauty salon customer information system according to the present invention includes a care information transmission unit in which the salon terminal transmits care information for a customer to the customer information collection transmission device via the network, and the customer information collection transmission. The apparatus includes a care information storage unit that stores the care information transmitted by the care information transmission unit, and the usage information transmission unit includes the usage information in the customer information stored in the customer information storage unit. The care information memorize | stored by the care information memory | storage means is added, These utilization information and care information are transmitted to the customer terminal of the applicable customer, or the said salon terminal, It is characterized by the above-mentioned.

In the beauty salon customer information system according to the present invention, care information is transmitted by the care information transmitting means to the customer information collecting / transmitting device via the network. The care information transmitted by the care information transmitting unit is stored in the care information storage unit. Furthermore, the care information stored by the care information storage means is added to the usage information of the customer information stored in the customer information storage means, and these usage information and care information are the customer terminal or salon terminal of the corresponding customer. Then, it is transmitted by the utilization information transmitting means.
Thereby, care information, such as how to care after the treatment, can be provided for each customer.

  The customer information collection and transmission device according to the present invention stores customer information including customer identification information for each beauty salon customer and usage information of the beauty salon for each customer corresponding to the customer identification information. The salon terminal is a customer information collection / transmission device in a beauty salon customer information system connected to a customer information collection / transmission device via a network, and stores the customer information transmitted from the salon terminal via the network To the customer information storage means when the customer identification information of the customer information stored in the customer information storage means matches the customer identification information transmitted from the customer terminal of each customer. Usage information transmission means for transmitting usage information of the stored customer information to the customer terminal of the corresponding customer or the salon terminal. And butterflies.

In the customer information collecting and transmitting apparatus according to the present invention, customer information transmitted from the salon terminal via the network is stored in the customer information storage means. If the customer identification information of the customer information stored in the customer information storage means matches the customer identification information transmitted from the customer terminal of each customer, the customer information stored in the customer information storage means The usage information is transmitted to the customer terminal or salon terminal of the corresponding customer by the usage information transmitting means.
Thereby, the usage information of the beauty salon corresponding to each customer can be provided to each customer.

  The customer information collection and transmission apparatus according to the present invention is configured such that an advertiser terminal in which advertisement information of an advertiser is stored is connected via the network, and corresponds to the advertisement information. Identification information extracting means for extracting customer identification information in a case where requested customer attribute information transmitted from a terminal and customer attribute information of customer information stored in the customer information storage means match; The transmission means adds the advertising information transmitted from the advertiser terminal to the usage information of the customer information stored in the customer information storage means, and the usage information and the advertising information are added by the identification information extraction means. It transmits to the customer terminal of the customer corresponding to the extracted customer identification information, or the said salon terminal.

In the customer information collection / transmission apparatus according to the present invention, the requested customer attribute information transmitted from the advertiser terminal corresponding to the advertisement information matches the customer attribute information of the customer information stored in the customer information storage means. In this case, customer identification information is extracted by identification information extraction means. The customer identification information is extracted from the customer information stored in the customer information storage means by adding the information transmitted from the advertiser terminal to the usage information, and the usage information and the advertising information are extracted by the identification information extraction means. Is transmitted to the customer terminal or salon terminal of the customer corresponding to.
Thereby, using the customer information updated at the time of visiting the beauty salon, it is possible to provide the advertiser with an advertisement distribution service and improve the advertising effect for the advertiser. Also, for each customer, by receiving the advertisement information, it is possible to obtain appropriate information according to the current state of each customer.

  The customer information collection and transmission program according to the present invention stores customer information including customer identification information for each beauty salon customer and usage information of the beauty salon for each customer corresponding to the customer identification information. The salon terminal is transmitted from the customer identification information of the customer information transmitted from the salon terminal via the network and the customer terminal of each customer to the customer information collection and transmission device connected via the network. When the customer identification information matches, the usage information transmission function of transmitting the usage information of the transmitted customer information to the customer terminal of the corresponding customer or the salon terminal is realized.

In the customer information collection and transmission program according to the present invention, when the customer identification information of the customer information transmitted from the salon terminal via the network matches the customer identification information transmitted from the customer terminal of each customer. The customer information collection / transmission device realizes a usage information transmission function for transmitting usage information of the transmitted customer information to the customer terminal of the corresponding customer or the salon terminal.
Thereby, the usage information of the beauty salon corresponding to each customer can be provided to each customer.

  The customer information collection and transmission program according to the present invention is such that an advertiser terminal in which advertisement information of an advertiser is stored is connected to the customer information collection and transmission device via the network. Identification for extracting customer identification information when the requested customer attribute information transmitted from the advertiser terminal and the customer attribute information of the customer information stored in the customer information storage means match to the information collection and transmission device Information extraction function, when the customer identification information of the customer information transmitted from the salon terminal via the network matches the customer identification information transmitted from the customer terminal of each customer, from the salon terminal The advertisement information transmitted from the advertiser terminal is added to the usage information of the customer information transmitted and stored, and the usage information and the advertisement information are added to the identification information. Usage information transmitting function of transmitting to the customer the customer terminal or the salon terminal corresponding to the customer identification information extracted by the function exits, to realize.

In the customer information collection and transmission program according to the present invention, the customer identification information when the requested customer attribute information transmitted from the advertiser terminal matches the customer attribute information of the customer information stored in the customer information storage means When the customer identification information of the customer information transmitted from the salon terminal via the network and the customer identification information transmitted from the customer terminal of each customer match, The advertisement information transmitted from the advertiser terminal is added to the usage information of the customer information transmitted and stored from the terminal, and the usage information and the advertising information are added to the customer identification information extracted by the identification information extraction function. The customer information collection / transmission device realizes the usage information transmission function for transmitting to the customer terminal or salon terminal of the corresponding customer.
Thus, the latest live customer information can be provided to the advertiser, and the advertising effect for the advertiser can be improved. Also, for each customer, by transmitting the advertisement information, it is possible to obtain appropriate information according to the current state of each customer.

  In the customer information collection and transmission method according to the present invention, customer information including customer identification information for each beauty salon customer and usage information of the beauty salon for each customer corresponding to the customer identification information is stored. Is a customer information collection and transmission method used for a customer information collection and transmission device in a beauty salon customer information system connected to a customer information collection and transmission device via a network, from the salon terminal via the network The transmitted customer information is stored, and when the customer identification information of the stored customer information matches the customer identification information transmitted from the customer terminal of each customer, the customer information transmitted from the salon terminal is stored. The usage information of the customer information is transmitted to the customer terminal of the corresponding customer or the salon terminal.

In the customer information collection and transmission method according to the present invention, customer information transmitted from the salon terminal via the network is stored, and is transmitted from the customer identification information of the stored customer information and the customer terminal of each customer. When the customer identification information matches, the usage information of the customer information transmitted and stored from the salon terminal is transmitted to the customer terminal or salon terminal of the corresponding customer.
Thereby, the usage information of the beauty salon corresponding to each customer can be provided to each customer.

  Further, in the customer information collection and transmission method according to the present invention, an advertiser terminal in which advertisement information of an advertiser is stored is connected to the customer information collection and transmission device via the network. The customer identification information is extracted when the requested customer attribute information transmitted from the main terminal matches the customer attribute information of the customer information stored in the customer information storage means, and transmitted from the salon terminal and stored. The advertisement information transmitted from the advertiser terminal is added to the usage information of the customer information that has been obtained, and the usage information and the advertising information are added to the customer terminal of the customer corresponding to the extracted customer identification information or the salon. It transmits to a terminal, It is characterized by the above-mentioned.

In the customer information collection and transmission method according to the present invention, the customer identification information when the requested customer attribute information transmitted from the advertiser terminal matches the customer attribute information of the customer information stored in the customer information storage means Is extracted, the advertising information transmitted from the advertiser terminal is added to the usage information of the customer information transmitted and stored from the salon terminal, and the usage information and the advertising information are added to the extracted customer identification information. It is transmitted to the customer terminal or salon terminal of the corresponding customer.
Thus, the latest live customer information can be provided to the advertiser, and the advertising effect for the advertiser can be improved. Also, for each customer, by transmitting the advertisement information, it is possible to obtain appropriate information according to the current state of each customer.

  The customer information system according to the present invention is a customer information system comprising an institution terminal installed in a store or a facility, and a customer information collection / transmission device to which the terminal is connected via a network. The information includes customer identification information for each customer and usage information of the store or facility corresponding to the customer corresponding to the customer identification information, and the institution terminal includes customer identification information for each customer and the customer Storage means for storing customer information corresponding to identification information including usage information of the store or the facility for each customer, and customer information stored in the storage means in the customer information collection / transmission device to the network Customer information transmitting means for transmitting via the customer information storage means for storing the customer information transmitted by the customer information transmitting means. When the customer identification information of the customer information stored in the customer information storage means matches the customer identification information transmitted from the customer terminal of each customer, the customer information stored in the customer information storage means Usage information transmitting means for transmitting the usage information to the customer terminal of the corresponding customer or the institutional terminal.

In the customer information system according to the present invention, the customer information of the store or facility is stored in the storage means, and the customer information stored in the storage means is transmitted from the institution terminal to the customer information collection / transmission device via the network. Is done. The transmitted customer information is stored in the customer information storage means. Furthermore, when the customer identification information in the stored customer information matches the customer identification information transmitted from the customer terminal of each customer, the usage information in the customer information stored in the customer information storage means is The usage information is transmitted to the customer terminal or the institutional terminal of the corresponding customer.
Thereby, the usage information of the store or facility corresponding to each customer can be provided to each customer.

  According to the present invention, since usage information of a beauty salon corresponding to each customer can be provided to each customer, detailed services according to each customer can be provided, and the convenience of each customer for the beauty salon can be provided. Can be improved.

  Hereinafter, the beauty salon customer information system in embodiment of this invention is demonstrated with reference to drawings. FIG. 1 is a system configuration diagram showing a beauty salon customer information system 1 as an embodiment of the present invention.

The beauty salon customer information system 1 includes a salon terminal (institutional terminal) 2 installed in a store such as a beauty salon, and a customer information collection / transmission server (customer information collection / transmission device) 3 that performs various processes. The salon terminal 2 is connected to the customer information collection / transmission server 3 via the network 6. In addition, the beauty salon customer information system 1 includes an advertiser terminal 4 installed in an advertisement providing company or the like, and this advertiser terminal 4 is connected to the customer information collection / transmission server 3 via the network 6. It has become. Furthermore, a user terminal (customer terminal) 5 owned by a beauty salon customer is connected to the customer information collection / transmission server 3 via a network 6.
The user terminal 5 may be a PC (Personal Computer) or a mobile terminal such as a mobile phone or a PDA (Personal Digital Assistant).
The network 6 is constituted by the Internet, a public line network, a LAN, or the like.

FIG. 2 is a schematic block diagram showing the configuration of the salon terminal 2.
In this figure, the salon terminal 2 includes a storage unit 10 in which various types of information are stored, and a processing unit 9 that performs various types of processing of the salon terminal 2. The salon terminal 2 includes an input unit 11 configured by a keyboard, a mouse, and the like, and a communication unit 12 for performing communication via the network 6. The processing unit 9, the storage unit 10, the input unit 11, and the communication unit 12 are connected via a bus 27.
Various types of information are stored in the storage unit 10 by processing of the processing unit 9 in accordance with an input signal from the input unit 11. That is, the storage unit 10 includes customer information 16 that is information about a beauty salon customer, staff information 17 that is information about a beauty salon staff, and message information 18 that is information such as a message from the staff to the customer. It has come to be remembered. Further, the storage unit 10 includes care information 21 that is information such as advice and attention regarding care after treatment for customers, new information 22 that is information such as beauty salon events and services, and information related to treatment reservations. Certain reservation information 23 and other information 26 which is other information are stored.

3 to 5 are diagrams illustrating examples of information stored in the customer master, the slip master, and the customer attribute master, respectively.
The customer information 16 is stored in the customer master, slip master, and customer attribute master shown in FIGS.
As shown in FIG. 3, the customer master stores a customer number (customer identification information) for identifying each customer, and the customer name, date of birth, and e-mail address for each customer number. Further, a customer image file name indicating an image of each customer stored in an image master, which is another database, a point accumulation for each customer, a cut discount rate, a permanent discount rate, a color discount rate, and the like to be described later are stored. Here, the accumulated points are service points that are added each time a customer visits a store and purchases a product or receives a treatment. By using this service point, the customer will receive that point at the next visit to the store. Can receive a preferential treatment.

In addition, as shown in FIG. 4, the slip master includes a slip code for each transaction, a visit date indicating the date and time when the customer visited the store (visit date information), a technology / product classification indicating the purchased product and received service, and a transaction. A subtotal amount, which is an amount, a customer number, a staff number for identifying a staff, and the like are stored.
Furthermore, as shown in FIG. 5, the customer attribute master stores a customer number, a hobby for each customer number, a preference, a customer residence area, a customer occupation, age, sex, and the like.

In the present embodiment, as described above, the cut discount rate, the permanent discount rate, and the color discount rate are stored in the customer master.
FIG. 6 is a diagram illustrating an example of a table for calculating a discount rate.
In this table, the number of days elapsed since the store visit date is divided for each period, and this period and the discount rate are stored in association with each other. By calculating the number of elapsed days corresponding to the number of days from the previous visit to the reserved date by the calculation process of the processing unit 9, and reading the discount rate corresponding to the period corresponding to the calculated elapsed days, The discount rate is calculated.

  That is, for each discount rate, a predetermined discount rate determined in advance is applied when the number of days from the date of visit is 1 day or more and less than a day, and when the number of days is from a day to less than b day, and b day or more c Even in the case of less than a day, a predetermined discount rate is applied. That is, the processing unit 9 calculates a predetermined discount rate from the store visit date, and stores the discount rate in the cut discount rate, permanent discount rate, and color discount rate fields of the customer master. And the discount rate increases as the number of days elapsed from the date of visit is shorter.

FIG. 7 is a diagram illustrating an example of information stored in the staff master.
The staff information 17 is stored in the staff master. The staff master stores a staff number, a staff name, a job title, a profile, and a staff image file name for identifying the staff in association with each other.
FIG. 8 is a diagram illustrating an example of information stored in the message master.
The message information 18 is stored in the message master. The message master stores a message code for identifying a message, a date, a staff number of a staff member who issues the message, a staff name, a customer number of a customer to whom the message is sent, and message data.

FIG. 9 is a diagram illustrating an example of information stored in the care information master.
The care information 21 is stored in the care information master. The care information master stores care data such as a slip number, a staff number, a staff name, and advice for each customer according to the treatment.
FIG. 10 is a diagram illustrating an example of information stored in the new arrival information master.
The new arrival information 22 is stored in the new arrival information master. The new arrival information master includes an information code for identifying each new arrival information, an information update date indicating an information update date, an information title indicating an information title, text data indicating information contents, and image data such as a photograph or an illustration. Is to be memorized.

FIG. 11 is a diagram illustrating an example of information stored in the reservation information master.
The reservation information 23 is stored in the reservation information master. In the reservation information master, a staff number, a staff name, a reservation date and time indicating a reservation target date and time, and vacant information indicating an operation possible date and time without a reservation are stored.
12 and 13 are diagrams illustrating examples of information stored in the product master and the technology master, respectively.
The other information 26 is stored in the product master and the technical master, for example, as product information and technical information. As shown in FIG. 12, the product master stores a product code for identifying each product, a product name for each product code, a product unit price, a product description, and a product image file name. The technology master stores a technology code for identifying each technology, a technology name, a technology unit price, a technology description, and a hairstyle image file name.
The other information 26 stores not only product information and technical information but also various other information. For example, image data such as customers, staff, and products, and image data such as information photos used for new arrival information are stored in association with image file names.

The processing unit 9 shown in FIG. 2 includes a transmission processing unit (customer information transmission unit, message information transmission unit, care information transmission unit) 8, and is stored in the storage unit 10 by the transmission processing unit 8. Various types of information are transmitted to the customer information collection / transmission server 3 via the communication unit 12.
In the present embodiment, the customer number stored in the customer master functions as customer identification information. Also, the name, date of birth, customer image data corresponding to the customer image file name, point accumulation, store visit date stored in the slip master, and technology / product stored in the slip master The product name corresponding to the classification, the product unit price, the product description, the product image data corresponding to the product image file name, and the staff name corresponding to the staff number stored in the slip master are the usage information (the medical record) in the customer information. Information). Further, the cut discount rate, the permanent discount rate, and the color discount rate stored in the customer master function as discount information, the message data stored in the message master is the message information, and the care data stored in the care information master is As care information, hobbies, preferences, residential areas, occupations, ages, and genders stored in the customer attribute master function as customer attribute information.

FIG. 14 is a schematic block diagram showing the configuration of the customer information collection / transmission server 3.
In this figure, the customer information collection / transmission server 3 performs various processes of a storage unit (customer information storage means, message information storage means, care information storage means) 31 in which various types of information are stored, and the customer information collection / transmission server 3. And a processing unit 30. The customer information collection / transmission server 3 includes an input unit 32 and a communication unit 35 for performing communication via the network 6. The processing unit 30, the storage unit 31, the input unit 32, and the communication unit 35 are connected via a bus 36.

The information memorize | stored in the memory | storage part 31 is substantially the same as what is memorize | stored in the memory | storage part 10 of the salon terminal 2, and only a different point is demonstrated here.
FIG. 15 is a diagram illustrating an example of information stored in the customer master of the customer information collection / transmission server 3. This customer master is obtained by adding an advertisement number to be described later to the customer master of the salon terminal 2.
The storage unit 31 stores advertisement information transmitted from the advertiser terminal 4.
FIG. 16 is a diagram illustrating an example of information stored in the advertisement master.
The stored advertisement information 49 is registered in the advertisement master. The advertisement master stores an advertisement number for each advertisement and advertisement data corresponding to the advertisement number.
As other information 48, a password set for each customer is stored.

The processing unit 30 shown in FIG. 14 includes a reception processing unit 51, and receives various information transmitted from the salon terminal 2 and the advertiser terminal 4 via the communication unit 35. Then, each is stored in the storage unit 31. Further, the reception processing unit 51 receives the customer number transmitted from the user terminal 5 and the advertisement information and requested customer attribute information described later transmitted from the advertiser terminal 4 via the communication unit 35.
Further, the processing unit 30 includes an advertiser page data generation processing unit 55, and the advertiser page data generation processing unit 55 is based on various attribute information stored in the customer attribute master of the storage unit 31. Create an advertiser page that displays only the attributes of each customer. That is, the advertiser page data generation processing unit 55 reads the codes stored in the various attribute information stored in the customer attribute master, and counts the number of data for each code. Then, graph data is generated from the count result for each code. The advertiser page data generation processing unit 55 sets the count result and the graph data at predetermined locations of the prepared format data. When the advertiser terminal 4 receives this data, the number of customers for each attribute content is displayed as statistical information on the screen of the advertiser terminal 4 as an advertiser page.
Further, the processing unit 30 includes an extraction processing unit (identification information extracting unit) 56 that extracts a predetermined customer number. The extraction processing unit 56 compares the requested customer attribute information transmitted from the advertiser terminal 4 with each customer attribute information stored in the customer attribute master of the customer information 40, and responds when both match. Customer numbers to be extracted. Then, the advertisement number of the corresponding advertisement master (shown in FIG. 16) is stored in the customer master advertisement number (shown in FIG. 15) from the extracted customer number.

  In addition, the processing unit 30 includes a my page data generation processing unit 53. The my page data generation processing unit 53 is based on various information stored in the storage unit 31, as will be described later. Data of a home page on which information or the like is posted, that is, my page data (my page information) is generated. In addition, the my page data generation processing unit 53 adds the advertisement information transmitted from the advertiser terminal 4 to the chart information, and displays a predetermined banner advertisement on each my page.

Further, the processing unit 30 includes an authentication processing unit 54, which compares the customer number transmitted from the user terminal 5 with the customer number stored in the customer master of the customer information 40. If they match, communication between the user terminal 5 and the customer information collection / transmission server 3 is permitted.
Furthermore, the processing unit 30 includes a transmission processing unit (usage information transmission unit) 52, which is generated by the my page data generation processing unit 53 in response to a request from the user terminal 5. My page data is transmitted to the user terminal 5 for each customer.

FIG. 17 is a schematic block diagram illustrating a configuration of the advertiser terminal 4.
The advertiser terminal 4 includes a storage unit 59 that stores various types of information, a processing unit 60 that performs various processes of the advertiser terminal 4, an input unit 61, and a communication unit 62 that performs communication via the network 6. It has. The storage unit 59, the processing unit 60, the input unit 61, and the communication unit 62 are connected via a bus 63, respectively.

In the storage unit 59, advertisement information 67 is stored.
FIG. 18 is a diagram illustrating an example of information stored in the advertisement master of the advertiser terminal 4.
The advertisement information 67 is stored in the advertisement master of the advertiser terminal 4. In the advertisement master, advertisement data (advertisement information) and customer attribute information for which the advertiser requests an advertisement to the customer information collection / transmission server 3, that is, requested customer attribute information are stored in association with each other.

Also, the processing unit 60 shown in FIG. 17 includes a selection processing unit 70 that selects and processes customer attributes corresponding to each advertisement as requested customer attribute information, and a transmission processing unit (attribute information transmission) that transmits requested customer attribute information and advertisement information. Means) 71.
FIG. 19 is a diagram illustrating an example of information displayed on the output screen of the advertiser terminal 4. Here, a case where an operation screen for setting customer attributes is displayed for an advertisement is shown. In this operation screen, the selection processing unit 70 writes a flag “1” in the customer attribute corresponding to the advertisement in the advertisement master (FIG. 18) for the customer attribute clicked in the check box by the operator via the mouse or the like. .

For example, when the operator clicks the specific content “travel” of the customer attribute “hobby” on the screen, the selection processing unit 70 writes the check information in the check box corresponding to “travel” and displays the advertisement master (FIG. Correspondence information is also written in the “Travel” column of 18). Similarly, when the specific content “20s” of the customer attribute “age” is clicked, the selection processing unit 70 writes the check information in the check box corresponding to “20s”, The correspondence information is written in the "" column. Thereby, the specific content of the customer attribute corresponding to each advertisement data is selected, and each advertisement data is associated with each customer attribute. The processing of the selection processing unit 70 is referred to as selection processing. The customer attribute information “travel” and “20s” that has been subjected to the selection process becomes the requested customer attribute information.
Further, on the screen, when an “OK” button (symbol “a” in FIG. 19) for instructing transmission processing is clicked by the operator, the transmission processing unit (attribute information transmission unit) 71 is selected by the selection processing unit 70. The requested customer attribute information and the corresponding advertisement data are transmitted to the customer information collection / transmission server 3 via the communication unit 12.

Next, operation | movement of the beauty salon customer information system 1 in this embodiment is demonstrated.
Here, first, when a customer visits a beauty salon, the customer is asked to fill in customer information such as address and name on a predetermined form. Based on the paper, customer information is input to the salon terminal 2 by the staff of the beauty salon, and the customer information is stored in the customer master in response to the input. In addition, when a customer receives a treatment or purchases a product, the use history is input to the salon terminal 2 by the staff, and in response to this input, information such as the date of visit, information on the date of visit, technology / product classification, etc. Is memorized. And according to utilization of a beauty salon, a predetermined | prescribed service point is calculated by the process part 9, and total information is memorize | stored in the point total column of a customer master. Further, the processing unit 9 calculates a predetermined discount rate from the store visit information stored in the slip master and stores it in the cut discount rate, permanent discount rate, and color discount rate fields of the customer master.

FIG. 29 is a basic sequence diagram when transmitting / receiving customer information, my page information, and the like of the beauty salon customer information system 1.
When the customer information 16 is stored in the salon terminal 2, the transmission processing unit 8 transmits the customer information 16 to the customer information collection / transmission server 3 at regular intervals (step Sa1). In addition, even if it is not every fixed period, it transmits by clicking the predetermined | prescribed transmission button on the screen of the salon terminal 2, or transmits according to the transmission request from the customer information collection transmission server 3. You may do it.
Further, when the staff of the beauty salon inputs the staff information 17 and the message information 18 and the care information 21 for each customer's treatment through the input unit 11, the information 17, 18, and 21 are stored in the storage unit. 10 is stored. When new arrival information 22 such as a beauty salon event or news is input, the new arrival information 22 is stored in the storage unit 10. Furthermore, the reservation information 23 is stored in the storage unit 10 by a reservation input by a staff in response to a telephone reservation from a customer or a reservation request from the user terminal 5 by a user. Further, other information 26 is appropriately input and stored.
The transmission processing unit 8 also transmits the staff information 17, message information 18, care information 21, newly arrived information 22, reservation information 23, and other information 26 to the customer information collection / transmission server 3 at a predetermined timing.

  When customer information is transmitted to the customer information collection / transmission server 3, the reception processing unit 51 receives the information from the salon terminal 2, and the information is stored in the storage unit 31 under the control of the processing unit 9. 40, 41, 42, 45, 46, 47, 48. Then, the advertiser page data generation processing unit 55 reads out the code stored in each customer attribute of the customer attribute master in the customer information 40, accumulates the number of data for each code, and displays the advertiser page. Generate data. (FIG. 29, step Sa2). Then, the advertiser terminal 4 makes a connection request to the advertiser page (step Sa3 in FIG. 29), and the customer information collection / transmission server 3 transmits the advertiser page data to the advertiser terminal 4. When the advertiser (operator) inputs the advertisement data and the corresponding customer attribute to the advertiser terminal 4, the selection processing unit 70 selects the advertisement data and the customer attribute corresponding to the advertisement data. To do. When the advertiser inputs an instruction to the advertiser terminal 4 for transmission processing, the transmission processing unit 71 transmits the customer attribute selected by the selection processing unit 70 to the customer information collection processing server 3 as the requested customer attribute. At the same time, advertisement data corresponding to the requested customer attribute is transmitted to the customer information collection processing server 3 (step Sa5 in FIG. 29).

When the requested customer attribute information and the advertisement data are transmitted from the advertiser terminal 4, the extraction processing unit 56 extracts the customer number corresponding to the requested customer attribute information as will be described later (step Sa6 in FIG. 29).
Next, when there is a request transmission of my page information from the user terminal 5 to the customer information collection / transmission server 3 (FIG. 29Sa7), as will be described later, the my page data generation processing unit 53 generates my page data (FIG. 29Sa8), the transmission processing unit 52 transmits this my page data to the user terminal 2.

FIG. 22 is a simplified diagram illustrating an example of a My Page displayed on the user terminal 5.
When the user terminal 5 receives my page data, the my page is displayed on the user terminal 5 based on the my page data. In this My Page, when the user clicks on the banner advertisement 73 via a mouse or the like, the home page of the advertiser's WWW server is accessed, and information on the banner advertisement 73 is provided from the advertiser to each customer.
In addition, to the organization that manages the customer information collection / transmission server 3, an advertising fee and an information usage fee are sent from the advertiser, and a server rental fee is sent from the beauty salon. In addition, an advertisement insertion fee is remitted from the organization that manages the customer information collection / transmission server 3 to the beauty salon. In addition to the advertisement posting fee, the advertisement posting fee may include a fee due to a click on a banner advertisement, a fee when a contract with a customer is established by a banner advertisement, or the like.

Here, a process in which the extraction processing unit 56 extracts a customer number from the requested customer attribute information will be described.
FIG. 20 is a flowchart showing a procedure from receiving advertisement data and requested customer attribute information to ending the customer number extraction process.
When the reception processing unit 51 receives the advertisement data and the requested customer attribute information transmitted from the advertiser terminal 4 (step Sb1), the advertisement number and the advertisement data (shown in FIG. 16) are displayed under the control of the processing unit 30. Stored in the master. Then, the extraction processing unit 56 compares the customer attribute information stored in the customer attribute master of the customer information 40 with the received requested customer attribute information (step Sb2), and when the comparison results match (step Sb2; Yes), the customer number corresponding to the requested customer attribute information is extracted (step Sb3). Next, under the control of the processing unit 30, the advertisement number of the advertisement master corresponding to the extracted customer number (shown in FIG. 15) corresponds to the advertisement number of the advertisement master corresponding to the extracted customer number (shown in FIG. 16). ) Is stored (step Sb4). If the customer attribute information and the received requested customer attribute information do not match (step Sb2; No), the transmission processing unit 52 replies to the advertiser terminal 4 that they do not match (step Sb5). .

Next, an outline of a process for generating and transmitting my page information will be described.
FIG. 21 is a flowchart showing a schematic procedure from reception of a customer number and a password to transmission of my page data.
When the customer number and the password notified to the user in advance are transmitted from the user terminal 5, the reception processing unit 51 receives the customer number and the password (step Sc1). The my page data generation processing unit 30 compares the received password with the password stored in the storage unit 31 in advance, and if the comparison results match (step Sc2; Yes), as will be described later, The corresponding my page data is generated (step Sc3), and the transmission processing unit 52 transmits this my page data to the user terminal 5 (step Sc3). On the other hand, if the password comparison results do not match (step Sc2; No), the transmission processing unit 52 replies to the user terminal 5 that they do not match (step Sc5).

  Here, the procedure for generating my page data in step Sc3 in FIG. 21 will be described with reference to FIG. If the passwords match, the my page data generation processing unit 53 generates my page data as follows. That is, the my page data generation processing unit 53 uses the customer number received by the reception processing unit 51 as the medical record information, such as “customer number”, “name”, “birth date (birth date)”, “ Data stored in “customer image file name” and “point accumulation (service points)” is read (step Sd1). Then, the my page data generation processing unit 53 sets each read data in a predetermined portion of the format data prepared in advance for displaying the screen shown in FIG. 22 (step Sd2). Among the set data, data of “customer number”, “name”, “birth date (birthday)”, and “cumulative point (service point)” are the user terminal 5 as the chart information 75 shown in FIG. The image corresponding to the “customer image file name” is displayed as the customer image 74.

  In addition, the my page data generation processing unit 53 reads data stored in “visit date” of the slip master as time service information from the customer number received by the reception processing unit 51 (step Se1). The processing unit 30 calculates the elapsed days based on the read store visit data, and calculates the discount rate of perm, cut, and color based on the elapsed days (step Se2). The calculation of the discount rate is the same as that performed at the salon terminal 2. Each calculation result is set at a predetermined location in the format data. Each calculation result of the set perm, cut, and color discount rates is displayed on the screen of the user terminal 5 as discount information 76 shown in FIG.

  Further, the my page data generation processing unit 53 reads the data of “customer number” of the customer master as the store visit history information from the customer number received by the reception processing unit 51 (step Sf1). Then, the My Page data generation processing unit 53 corresponds to the read “customer number” data, the previous “visit date” of the slip master, and the “technical name” of the technical master corresponding to “technology / product classification”. And the data stored in the “stuff name” of the staff master corresponding to the “product name” of the goods master and the “staff number” (step Sf2). Next, the My Page data generation processing unit 53 corresponds to the “technology / product classification” data (technical code and product code), “technical explanation (technical content, technical explanation)”, “hairstyle image file name” of the technical master. Data stored in “(photographed image file name of hairstyle after previous operation)” and “product description (product description)” and “product image file name” in the product master are read (step Sf3). Then, the my page data generation processing unit 53 sets the read data at predetermined locations of the format data (step Sf4). These pieces of information are displayed on the screen of the user terminal 5 as store visit information 79 shown in FIG.

  Further, the my page data generation processing unit 53 reads the data stored in the “staff number” read by the slip master as the person-in-charge information from the customer number received by the reception processing unit 51 (step Sg1). Then, the my page data generation processing unit 53 reads the data stored in “staff name (becomes the person in charge)” and “profile” corresponding to the “staff number” data read by the staff master (step Sg2). . Further, the data stored in the “message data” of the message master corresponding to the read “staff name” is read, and the data stored in the “care data” of the care information master corresponding to the read “staff name” Is read (step Sg3). Then, each data read from “staff name”, “profile”, “message data”, and “care data” is set in a predetermined location of the format data (step Sd4). These pieces of information are displayed on the screen of the user terminal 5 as person-in-charge information 80 shown in FIG.

  Further, the my page data generation processing unit 53 reads data stored in the “customer number” of the customer master as new arrival information from the customer number received by the reception processing unit 51 (step Sh1). And each data memorize | stored in "Information title", "Information content", and "Information photograph" of the new arrival information master is read (step Sh2). Further, each data read from “information title”, “information content”, and “information photograph” is set in a predetermined portion of the format data (step Sh3). These pieces of information are displayed on the screen of the user terminal 5 as new arrival information 81 shown in FIG.

  Further, the my page data generation processing unit 53 reads out the data stored in the “customer number” and “advertisement number” of the customer master as advertisement information from the customer number received by the reception processing unit 51 (step Si1). . When data is stored in the “advertisement number” (step Si2; Yes), the data stored in the “advertisement data” of the advertisement master corresponding to the read “advertisement number” is read (step Si3). The data is set at a predetermined location of the format data (step Si4). This information is displayed on the screen of the user terminal 5 as the banner advertisement 73 shown in FIG. On the other hand, when no data is stored in the “advertisement number” (step Si2; No), the advertisement data is not referred to and the banner advertisement 73 is not displayed.

  FIG. 24 is a diagram illustrating an example when a My Page is displayed on the screen of the user terminal 5. The reference numerals in FIG. 24 are the same as the reference numerals in FIG. When the message 80a of the person-in-charge information 80 shown in FIG. 24 is clicked by the user via a mouse or the like, message information 84 from the staff is displayed in place of the new arrival information 81 as shown in FIG. When another staff member 80b of the person-in-charge information 80 shown in FIG. 24 is clicked, staff information 85 introducing other staff members is displayed as shown in FIG. When the reservation 80c of the person-in-charge information 80 shown in FIG. 24 is clicked, reservation information 86 for performing a reservation procedure is displayed as shown in FIG. 27, and the next treatment can be reserved. It becomes like this.

  When the past visit history 79a of the store visit information 79 shown in FIG. 24 is clicked, the store visit history information 89 is displayed as shown in FIG. As the store visit history information 89, a store visit date, a hairstyle image after the treatment on the store visit date, a technical description, a product image of the purchased product, a product description, and the like are displayed. Furthermore, when the banner advertisement 73 shown in FIG. 24 is clicked, the advertiser's home page is accessed.

As described above, according to the beauty salon customer information system 1 in the present embodiment, it is possible to provide each customer with the usage information of the beauty salon corresponding to each customer, and therefore provide a detailed service according to each customer. In addition, the convenience of each customer to the beauty salon can be improved.
In addition, in the customer information of the beauty salon customer information system 1 in the present embodiment, when a customer visits the customer, the customer confirms the customer information, and if there is a portion that needs to be changed, update it on the spot. Can do. Therefore, the customer information can be updated at the timing of the customer visit, so that it is possible to prevent the customer information from being updated. Advertisers can improve their advertising effectiveness by using these effective customer information, and each customer can receive the advertising information and respond appropriately to their current situation. Information can be obtained.
Further, by displaying discount information, message information, and care information, information corresponding to each customer can be provided for each customer, and convenience for the customer can be further improved. In particular, discount information can provide superior information according to the usage status of each customer, and care information can provide detailed support for treatment.

In this embodiment, the discount rate is calculated from a predetermined table. However, the present invention is not limited to this, and the calculation method can be changed as appropriate. For example, it may be calculated on a daily basis by a predetermined calculation formula based on the visit date.
The contents stored in the master that stores each information and the contents displayed on the My Page can be changed as appropriate.
Moreover, although each process of the process part 30 shown in FIG. 14 was comprised by one apparatus as the customer information collection transmission server 3, it is not restricted to this, You may provide each process function separately as a process server. For example, the my page data generation processing unit 53 can be configured by a WWW server or a portable information server. Furthermore, you may provide the memory | storage part 31 separately as DB server. Needless to say, when these servers are provided separately, the aggregate of each processing server and DB server functions as a customer information collecting / transmitting apparatus.

Moreover, although it decided to transmit my page information to the user terminal 5 of each customer, you may transmit to the salon terminal where the customer was registered without restricting to this. Thereby, a customer can confirm my page in a beauty salon.
Furthermore, by installing a transmission application corresponding to a socket for transmitting data to a salon terminal of a beauty salon using another system, the data of the salon terminal can be easily collected. Thereby, the customer system which can respond can be increased and it can utilize as a large-scale personal information integration | stacking system over a wider range.
Moreover, in this embodiment, although demonstrated as a customer information system of a beauty salon, it is not restricted to this, The object can be changed suitably. For example, it may be a store such as a beauty salon or a facility such as a hospital.
Further, a program for realizing the functions of the my page data generation processing unit 53, the transmission processing unit 52, the reception processing unit 51, the authentication processing unit 54, the advertiser page data generation processing unit 55, and the extraction processing unit 56 in FIG. May be stored in the storage unit 31, and the program may be read and executed by the processing unit 30 to realize these functions. The functions of the my page data generation processing unit 53, the transmission processing unit 52, the reception processing unit 51, and the authentication processing unit 54 correspond to the usage information transmission function, and the functions of the reception processing unit 51 and the extraction processing unit 56. Corresponds to the identification information extraction function.
Further, these functions may be realized by storing the program in a computer-readable recording medium, and causing the computer to read and execute the program recorded in the storage medium.
The technical scope of the present invention is not limited to the above embodiment, and various modifications can be made without departing from the spirit of the present invention.

It is a system configuration figure showing an embodiment of a beauty salon customer information system concerning the present invention. It is a schematic block diagram which shows the structure of the salon terminal of FIG. It is a data block diagram which shows the structure of a customer master as data memorize | stored in the memory | storage part of FIG. It is a data block diagram which shows the structure of a slip master as data memorize | stored in the memory | storage part of FIG. It is a data block diagram which shows the structure of a customer attribute master as data memorize | stored in the memory | storage part of FIG. It is explanatory drawing which shows a discount table as data memorize | stored in the memory | storage part of FIG. It is a data block diagram which shows the structure of a staff master as data memorize | stored in the memory | storage part of FIG. It is a data block diagram which shows the structure of a message master as data memorize | stored in the memory | storage part of FIG. It is a data block diagram which shows the structure of a care information master as data memorize | stored in the memory | storage part of FIG. It is a data block diagram which shows the structure of the newly arrived information master as data memorize | stored in the memory | storage part of FIG. It is a data block diagram which shows the structure of a reservation information master as data memorize | stored in the memory | storage part of FIG. It is a data block diagram which shows the structure of a goods master as data memorize | stored in the memory | storage part of FIG. It is a data block diagram which shows the structure of a technical master as data memorize | stored in the memory | storage part of FIG. It is a functional block diagram of the customer information collection transmission server of FIG. It is a data block diagram which shows the structure of a customer master as data memorize | stored in the memory | storage part of FIG. It is a data block diagram which shows the structure of an advertisement master as data memorize | stored in the memory | storage part of FIG. It is a functional block diagram of the advertiser terminal of FIG. It is a data block diagram which shows the structure of an advertisement master as data memorize | stored in the memory | storage part of FIG. It is explanatory drawing which shows the example of the output screen for selecting the advertisement and attribute of an advertiser terminal. It is a flowchart which shows the procedure after a customer information collection transmission server receives advertisement data and request | requirement customer attribute information, and complete | finishes a process. It is a flowchart which shows the procedure after a customer information collection transmission server receives a customer number and a password, and complete | finishes a process. It is explanatory drawing which simplifies and shows the my page displayed on the screen of a user terminal. It is a flowchart which shows the procedure of the process in which a customer information collection transmission server produces my page. It is explanatory drawing which shows concretely the my page displayed on the screen of a user terminal. It is explanatory drawing which shows a mode that the message information was displayed on the my page of FIG. 24 simplified. It is explanatory drawing which shows a mode that the staff information was displayed on the my page of FIG. 24 simplified. It is explanatory drawing which shows a mode that the reservation information was displayed on the my page of FIG. 24 simplified. It is explanatory drawing which simplifies and shows a mode that store visit history information was displayed on the my page of FIG. It is a basic sequence figure at the time of transmitting / receiving the customer information, my page information, etc. of a beauty salon customer information system.

Explanation of symbols

1 Beauty salon customer information system 2 Salon terminal (institutional terminal)
3 Customer information collection and transmission server (customer information collection and transmission device)
4 Advertiser terminal 5 User terminal (customer terminal)
6 Network 8 Transmission processing unit (customer information transmission means, message information transmission means, care information transmission means)
16, 40 Customer information 31 storage unit (customer information storage means, message information storage means, care information storage means)
49,67 Advertising information 52 transmission processing part (usage information transmission means)
56 Extraction processing unit (identification information extraction means)
71 Transmission processing unit (attribute information transmitting means)
75 Medical Record Information (Usage Information)
76 Discount information 18, 42 Message information

Claims (12)

A beauty salon customer information system comprising a salon terminal and a customer information collection and transmission device to which the salon terminal is connected via a network,
The salon terminal is
Storage means for storing customer information including customer identification information for each customer and usage information of the beauty salon for each customer corresponding to the customer identification information;
The customer information stored in the storage means comprises customer information transmission means for transmitting to the customer information collection and transmission device via the network,
The customer information collection and transmission device is
Customer information storage means for storing customer information transmitted by the customer information transmission means;
Of the customer information stored in the customer information storage means when the customer identification information of the customer information stored in the customer information storage means matches the customer identification information transmitted from the customer terminal of each customer A beauty salon customer information system comprising: usage information transmission means for transmitting the usage information to a customer terminal of a corresponding customer or the salon terminal. Advertiser information is stored, and an advertiser terminal connected to the customer information collection / transmission device via the network is provided.
The customer information stored in the storage means includes customer attribute information corresponding to the customer identification information,
The advertiser terminal is
Attribute information transmitting means for transmitting requested customer attribute information corresponding to the advertisement information,
The customer information collection and transmission device is
Identification information extraction means for extracting customer identification information when the requested customer attribute information transmitted from the attribute information transmission means and the customer attribute information of the customer information stored in the customer information storage means match. ,
The usage information transmitting means
The customer information stored in the customer information storage means is added with the advertisement information transmitted from the advertiser terminal, and the usage information and the advertisement information are extracted by the identification information extraction means. It transmits to the customer terminal of the customer corresponding to identification information, or the said salon terminal, The beauty salon customer information system of Claim 1 characterized by the above-mentioned. The usage information includes visit date information indicating a visit date for each customer,
The usage information transmitting means
The discount information calculated based on the store visit information stored in the customer information storage means is added to the usage information of the customer information stored in the customer information storage means, and these usage information and discount information are The beauty salon customer information system according to claim 1 or 2, wherein the information is transmitted to a customer terminal of a corresponding customer or the salon terminal. The salon terminal is
Via the network, comprising message information transmission means for transmitting message information for the customer from the beauty salon staff to the customer information collection and transmission device;
The customer information collection and transmission device is
Message information storage means for storing the message information transmitted by the message information transmission means,
The usage information transmitting means
The message information stored by the message information storage means is added to the usage information of the customer information stored in the customer information storage means, and the usage information and message information are added to the customer terminal of the corresponding customer or the salon. It transmits to a terminal, The beauty salon customer information system as described in any one of Claims 1-3 characterized by the above-mentioned. The salon terminal is
Care information transmitting means for transmitting care information for a customer to the customer information collecting and transmitting device via the network,
The customer information collection and transmission device is
Comprising care information storage means for storing care information transmitted by the care information transmitting means;
The usage information transmitting means
The care information stored by the care information storage means is added to the usage information of the customer information stored in the customer information storage means, and these usage information and care information are added to the customer terminal of the corresponding customer or the salon. It transmits to a terminal, The beauty salon customer information system as described in any one of Claims 1-4 characterized by the above-mentioned. A salon terminal storing customer information including customer identification information for each customer of the beauty salon and usage information of the beauty salon for each customer corresponding to the customer identification information is collected and transmitted through the network. A customer information collection and transmission device in a beauty salon customer information system connected to a device,
Customer information storage means for storing the customer information transmitted from the salon terminal via the network;
Of the customer information stored in the customer information storage means when the customer identification information of the customer information stored in the customer information storage means matches the customer identification information transmitted from the customer terminal of each customer Usage information transmitting means for transmitting the usage information to the customer terminal of the corresponding customer or the salon terminal. An advertiser terminal that stores the advertiser's advertising information is connected via the network,
Identification for extracting customer identification information in a case where requested customer attribute information transmitted from the advertiser terminal corresponding to the advertisement information matches customer attribute information among customer information stored in the customer information storage means With information extraction means,
The usage information transmitting means
The customer information stored in the customer information storage means is added with the advertisement information transmitted from the advertiser terminal, and the usage information and the advertisement information are extracted by the identification information extraction means. It transmits to the customer terminal of the customer corresponding to identification information, or the said salon terminal, The customer information collection transmission apparatus of Claim 6 characterized by the above-mentioned. A customer to whom a salon terminal storing customer information including customer identification information for each beauty salon customer and usage information of the beauty salon for each customer corresponding to the customer identification information is connected via a network In the information collection and transmission device,
When the customer identification information of the customer information transmitted from the salon terminal via the network matches the customer identification information transmitted from the customer terminal of each customer, among the transmitted customer information Customer information collection and transmission program for realizing the usage information transmission function of transmitting the usage information to the customer terminal of the corresponding customer or the salon terminal. An advertiser terminal in which the advertiser's advertising information is stored is connected to the customer information collection / transmission device via the network,
In the customer information collection and transmission device,
An identification information extraction function for extracting customer identification information when requested customer attribute information transmitted from the advertiser terminal and customer attribute information of customer information stored in the customer information storage means match;
When the customer identification information of the customer information transmitted from the salon terminal via the network matches the customer identification information transmitted from the customer terminal of each customer, it is transmitted from the salon terminal and stored. The advertisement information transmitted from the advertiser terminal is added to the usage information of the customer information that has been received, and the usage information and the advertising information are added to the customer identification information extracted by the identification information extraction function. Usage information transmission function to be transmitted to the customer terminal or the salon terminal,
The customer information collection and transmission program according to claim 8 for realizing the above. A salon terminal storing customer information including customer identification information for each customer of the beauty salon and usage information of the beauty salon for each customer corresponding to the customer identification information is collected and transmitted through the network. A customer information collection and transmission method used for a customer information collection and transmission device in a beauty salon customer information system connected to a device,
Storing the customer information transmitted from the salon terminal via the network;
When the customer identification information in the stored customer information matches the customer identification information transmitted from the customer terminal of each customer, the usage information in the customer information transmitted from the salon terminal and stored is used. The customer information collecting and transmitting method, wherein the information is transmitted to the customer terminal of the corresponding customer or the salon terminal. An advertiser terminal in which the advertiser's advertising information is stored is connected to the customer information collection / transmission device via the network,
Extracting customer identification information when the requested customer attribute information transmitted from the advertiser terminal and customer attribute information of the customer information stored in the customer information storage means match;
The advertisement information transmitted from the advertiser terminal is added to the usage information of the customer information transmitted and stored from the salon terminal, and the usage information and the advertising information correspond to the extracted customer identification information. It transmits to the customer terminal of the customer who does or the said salon terminal, The customer information collection transmission method of Claim 10 characterized by the above-mentioned. A customer information system comprising an institution terminal installed in a store or facility, and a customer information collection and transmission device to which this terminal is connected via a network,
The customer information includes customer identification information for each customer, and usage information of the store or the facility for each customer corresponding to the customer identification information,
The institution terminal is
Storage means for storing customer information including customer identification information for each customer and usage information of the store or the facility for each customer corresponding to the customer identification information;
The customer information stored in the storage means comprises customer information transmission means for transmitting to the customer information collection and transmission device via the network,
The customer information collection and transmission device is
Customer information storage means for storing customer information transmitted by the customer information transmission means;
Of the customer information stored in the customer information storage means when the customer identification information of the customer information stored in the customer information storage means matches the customer identification information transmitted from the customer terminal of each customer And a usage information transmitting means for transmitting the usage information to the customer terminal of the corresponding customer or the institutional terminal.

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