JP2007153512A - Internet common locker system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an Internet common locker system capable of increasing a profit of the whole system by reducing labor, by efficiently recovering earnings of a commission, by improving a utilization factor of lockers by lowering the threshold of registration-operation of a conventional membership system. <P>SOLUTION: This Internet common locker system 1 manages and operates a managing center 3 having at least the locker information managing function, the monitoring function and the cargo transfer function, an enterpriser center 2 having at least the member managing function, the locker discriminating function and the communication function, and a plurality of locker devices 10 having at least the delivery function, the display function of information transmitted from a managing center server 30 and an enterpriser center server 20 and the information medium issuing function via the Internet 8; and enables authentication and settlement by allowing a user to temporarily register a portable terminal with settlement in the enterpriser center 2 via the locker devices 10. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an Internet shared locker system that manages and operates a plurality of locker devices having multiple purposes installed throughout the country or in a plurality of areas via the Internet. In more detail, the Internet sharing that enables authentication and payment (billing method) by temporarily registering a mobile terminal with payment, such as a credit card, IC card, or mobile phone, without issuing a dedicated membership card It relates to a locker system.

  Conventionally, in an order reception and sales apparatus in which a customer places an order for a product by selecting an arbitrary product using one or a plurality of order reception devices, and the ordered product is later delivered to the customer. There has been proposed a device equipped with a locker device capable of depositing merchandise by a third party (Patent Document 1).

  The order receiving and selling apparatus according to the above proposal collates the preset user information and the recipient information input by the delivery person in the locker device, and controls the receipt of the product and the recipient if the two match. The information is stored, and when the recipient inputs the identity information to the locker device, the identity information and the stored recipient information are collated, and if they match, the removal of the stored product is controlled, In this way, products can be deposited by unspecified third parties.

  However, in such an order reception and sales apparatus, not only is it inconvenient for the customer because the locker device cannot be used in an apartment or the like where it is not installed, and even if the order reception terminal apparatus is available, the customer There is a drawback in that it is not possible to place an order for a product without knowing the arrival of the product without going to a specific place where the locker device to be used is installed. Furthermore, there is a drawback that various information such as availability of the locker device to be used, reservation status, etc. cannot be used with an Internet terminal such as a mobile phone, PHS, or personal computer.

  Therefore, a delivery box system that eliminates the above-described drawbacks has been proposed (see Patent Document 2).

  The above delivery box system automatically notifies the recipient of the arrival to the delivery box via the Internet by e-mail, or accesses from the Internet terminal and uses the delivery box on the server homepage (HP) (arrival state) , An open / closed state, a locked / unlocked state, an abnormal state, and the like), and an e-mail creation unit, an e-mail address storage unit, and an e-mail transmission unit are main components.

  However, in the above delivery box system, automatic notification of arrival by e-mail and browsing of the delivery status of the delivery box itself on the homepage are possible, but this system is mainly built around condominiums. Therefore, the convenience can be enjoyed only by condominium residents, and there is a disadvantage that the convenience is inferior because there is no function to reserve the use of a desired delivery box.

  In other words, the conventional locker device management / operation system relates to the management and operation of lockers using the Internet in a manager and management company or one area for each apartment, and is installed in the whole country or in multiple areas. In fact, there is no management / operation system using the Internet that can support a plurality of locker device groups.

  Therefore, for example, it has been impossible to transfer a package to a locker device managed by a business operator having a different business type. Actually, no concrete proposal has been made to realize the transfer of luggage between locker devices.

  In addition, in order to transport a package, it is necessary to paste a sheet handwritten on the destination, etc., and it is cumbersome and time-consuming to write the destination on the sheet. There was also.

  Therefore, the applicant, etc. may transfer packages to locker devices managed by businesses of different business conditions by managing and operating a plurality of locker devices installed nationwide or in a plurality of areas via the Internet. In addition, a high-value-added Internet shared locker system that allows a user to easily and surely transmit information such as a package destination using an information medium has been proposed (see Patent Document 3).

  However, in the above system, only the registered members can use the locker device, and complicated procedures such as member registration and issuance of a dedicated membership card are required. It is difficult and has a problem that the profitability of the entire system is bad.

  By the way, in a locker that provides a specific service, the authentication means and the payment means that pays the consideration are operated as separate items. For example, in a coin locker, authentication is a key and payment is a coin, and in a home delivery locker, authentication is a dedicated ID key and payment is a coin or credit.

Proposals have been made to eliminate the inconvenience and labor of the conventional coin locker by using a mobile phone or an IC card (see Patent Documents 4 and 5). Here, the mobile phone and the IC card are characterized in that the settlement and the authentication unit coexist and the target processing is completed with one item. Note that Patent Document 6 proposes an authentication and settlement method for an IC card alone.
Japanese Patent Laid-Open No. 2-187859 JP 2001-175555 A JP 2004-161464 A JP 2001-325660 A JP 2005-163263 A JP-A-8-120985

  However, the proposals in Patent Documents 4 to 6 are merely a model change of a specific product called a coin locker, and it must be said that business novelty is poor.

  That is, the invention described in Patent Document 4 is characterized in that the key portion is changed to a mobile number.

  The invention described in Patent Document 5 is only intended for authentication and settlement of a clear coin locker, and the coin locker user already has an IC card (ID and settlement function) as a member. It is assumed that. For this reason, installers may make profits, but they have not gone into business skims other than coin lockers.

  Furthermore, the invention described in Patent Document 6 is based on the premise that a user and a delivery company share a dedicated IC or system, and it is unlikely that the introduction cost will increase and the system can withstand actual operation. In other words, it is just a stronger proposal in terms of operational security with the same mechanism as the normal full membership system.

  By the way, the locker box has a high use rotation rate depending on the installation location, and the place where the use rotation rate is low raises the use rate of the box, and the installation company wants to use it more effectively.

  In addition, it is considered that there are many regular baggage transfer elements in parallel with coin locker use because it is easy to move by car in places other than the station or in local public facilities. In this case, the locker to be newly installed must provide ID and settlement means such as a card exclusively and separately, and the initial threshold for using the service is high, which is disadvantageous in terms of utilization rate. is there.

  The present invention has been made in view of the above problems, and its purpose is to improve the locker usage rate by lowering the threshold of the conventional membership system registration operation, and efficiently collect the fee income thereby. In addition, an object is to provide an Internet shared locker system capable of saving labor and increasing the profit of the entire system.

  In order to achieve the above object, the invention described in claim 1 includes a management center having at least a locker information management function, a monitoring function, and a luggage transfer function, and an operator center having at least a member management function, a locker identification function, and a communication function. In the Internet shared locker system that manages and operates at least a delivery function, a display function of information transmitted from the management center server and the provider center server, and a plurality of locker devices having an information medium issuing function, via the Internet, It is characterized in that authentication and settlement are made possible by a user temporarily registering a portable terminal with settlement in the provider center via the locker device.

  According to a second aspect of the present invention, in the first aspect of the present invention, the mobile terminal with payment is a credit card, an IC card, or a mobile phone.

  According to the present invention, a user other than a member can perform authentication and settlement (billing method) by temporarily registering a portable terminal with a settlement such as a credit card, an IC card, or a mobile phone. However, various services can be provided by simply using the Internet shared locker system. For this reason, the threshold of the conventional registration operation of the membership system is lowered, the utilization rate of the locker is improved, the fee income thereby can be efficiently recovered, and labor saving can be achieved to increase the profit of the entire system.

  For example, when the system is used as a coin locker, since a portable terminal with payment such as a credit card is used for authentication at the time of entering and leaving, temporary registration of the portable terminal with settlement is necessary. Further, since the settlement by credit is a monthly settlement, if it is used within a predetermined month, it can be settled in a lump, and there is an advantage that a settlement fee for small amount settlement can be reduced.

  Embodiments of the present invention will be described below with reference to the accompanying drawings.

  FIG. 1 is a basic configuration diagram of an Internet shared locker system according to the present invention, FIG. 2 is a perspective view of a locker device, and FIG. 3 is a front view of an operation unit of the locker device.

  As shown in FIG. 1, an Internet shared locker system 1 according to the present invention includes a business center server 20 that a business center 2 has, a management center server 30 that a management center 3 has, and a PHS that is used by a user. The communication terminal 5 and the delivery company 6 and a settlement organization 7 such as a bank or a credit card center are connected to the locker device 10 via the Internet (IP network) 8. The parcel is delivered.

  The locker device 10 is installed nationwide or in a plurality of areas, and includes a plurality of boxes 11 and an operation unit 12 having different sizes as shown in FIG. The door unlocking / locking is controlled by a controller (not shown) incorporated in the door.

  As shown in FIG. 3, the operation unit 12 includes a touch panel type liquid crystal display unit (hereinafter referred to as LCD) 13 that guides an operation procedure by voice and image by touching the screen, and a user locker device. 10, a start sensor 14 that automatically activates the LCD 13 upon detection of approaching 10, a card insertion slot 15 for inserting a dedicated member card, credit card, or IC card for operating the operation unit 12, luggage And a receipt issuing port 16 for issuing a receipt as a proof when the delivery item is deposited in the box 11.

  Here, the locker device 10 has a delivery function and a display function, and the delivery function includes a delivery request function, a member confirmation function, a box specifying function, a size selection function, a reservation function, an entry function, and an exit function. Has each function.

  Further, the provider center server 20 has a function of remotely managing and operating a plurality of locker devices 10 installed by the provider center 2, and specifically includes a member management function, an ASP (Application Service Provider). Function, locker identification function, product ordering function and communication function.

  Furthermore, the management center server 30 is installed by the management center 3 and has a function of remotely managing, operating and operating the plurality of business center servers 20 and the locker device 10. It has a management function, locker information management function, monitoring function, box status recording function, package transfer function, delivery mediation function and network service function. Specifically, the management center server 30 has a function of monitoring the safety of the locker device 10 including those of other businesses, the presence / absence of a failure, the number of times of use, the reservation status of the box 11, and the like.

  Thus, the Internet shared locker system 1 according to the present invention having the locker device 10 having the functional configuration described above, the provider center server 20 and the management center server 30 as basic configurations is provided by a user registered in advance as a member. Providing services such as depositing packages in the locker device 10, requesting transfer of packages from the locker device to other locker devices, ordering products and requesting delivery of products to designated locker devices Can do. In addition, description is abbreviate | omitted about the detail of operation | use of the said internet shared locker system 1 by the user who is a member (refer patent document 3 for details).

  The Internet shared locker system 1 according to the present invention is characterized by extending its use to non-members, and users other than members do not need to register as a member and perform provisional procedures through simple procedures. By simply registering, it is possible to receive various services using the Internet shared locker system 1.

  Specifically, a user other than a member can use the Internet shared locker system 1 as a coin locker by temporarily registering a portable terminal with a payment such as a credit card, an IC card, or a mobile phone, or request delivery of a package. You can receive services such as

  Here, the case where it is used as a coin locker by temporary registration with a credit card and the case where a package delivery request is made will be described.

1) When using as a coin locker:
An operation procedure of the Internet shared locker system 1 when a user other than a member uses the locker device 10 as a coin locker will be described with reference to FIGS.

  FIG. 4 is a diagram showing an operation procedure at the time of loading a cargo into the coin locker, FIG. 5 is a diagram showing a display screen at the time of loading the cargo into the coin locker, FIG. 6 is a diagram showing an operation procedure at the time of loading the cargo from the coin locker, FIG. FIG. 6 is a diagram showing a display screen when a package is issued from a coin locker.

  When the user approaches the locker device 10 shown in FIG. 2, this is detected by the activation sensor 14 of the operation unit 12 shown in FIG. 3, and the LCD 13 is automatically activated to guide the operation procedure by voice and image.

  When the user selects a desired locker 11 from the locker device 10 on the screen and inserts or holds the credit card into the card insertion slot (reader) 15 of the operation unit 12 shown in FIG. The recorded data is read by the card reader, and the read data is transmitted to the business center 2 for authentication and registration request, and the business center 2 records the transmitted data as temporary temporary data. Then, the business center 2 transmits the data recorded as temporary temporary data to the credit card center (Kureka Center) as the settlement organization 7 shown in FIG. 1 for authentication.

  The credit card center conducts a credit check based on the data transmitted from the business center 2, and if the result of the credit check is OK, information of “authentication OK” is sent to the business center 2. Then, the business center 2 temporarily registers the data recorded as temporary temporary data in the member database, and transmits the fact to the locker device 10.

  When information indicating that the temporary registration of data has been performed is transmitted from the business center 2 to the locker device 10, the locker device 10 displays a screen shown in FIG. On the screen, a message “Select a box, put your luggage and close the door” is displayed. When the user selects a desired locker 11 from the locker devices 10 on the screen in accordance with this message, the screen shown in FIG. 5B is displayed on the LCD 13, and the screen is displayed with a “XX box, Please press “Confirm”.

  When the user presses “Confirm” on the screen, the door of the locker 11 is unlocked. Therefore, when the user puts a load in the locker 11 and closes the door, the screen shown in FIG. Is displayed on the screen, and the message “Payment confirmation is made. Withdrawn with inserted credit card. Usage fee 300 yen” is displayed, and the user presses “Confirm” on the screen. 5D is displayed, and a message “I will issue a receipt. Be sure to receive it. Thank you for using.” Is displayed on the screen. Then, in the locker device 10, a receipt as proof is output to the user from the receipt issuing port 16 of the operation unit 12 shown in FIG. This receipt is as shown in FIG. 5 (e), and it is printed with a certificate of use such as “handling date and time, handling contents, handling place, locker ID, box number, usage fee” and the like. . In addition, a “cancel” button may be provided on the screen shown in FIG. 5 (c) to enable cancellation after warehousing, or a timer is set so that the luggage can be taken in and out as many times as possible within the set time. Also good.

  Further, when the luggage is stored in a predetermined locker 11 of the locker device 10, the locker device 10 transmits storage information to the management center 3 as shown in FIG. 4. Then, the management center 3 records time / member / box information and operation history information.

  Next, a procedure when the user takes out the luggage stored in the locker 11 will be described with reference to FIGS.

  When the user inserts or holds the credit card into the card insertion slot (reader) 15 of the operation unit 12 shown in FIG. 3, the data recorded on the credit card is read by the locker device 10, and the read data is The data is transmitted to the business center 2 for an authentication request, and the business center 2 collates the transmitted data with the provisional registration data. Then, the provider center 2 sends the verification OK information to the locker device 10 when the transmitted data matches the temporarily registered data. Then, the locker device 10 calculates the fee, and displays the image shown in FIG. 7A on the LCD 13 of the operation unit 12 when the overdue has occurred. On the screen, the message “There is an additional charge due to overdue. Payment will be debited with the inserted credit card. Late charge: 300 yen” is displayed.

  If the user agrees to the above, press “Confirm” on the screen. Then, a box selection screen shown in FIG. 7B is displayed on the LCD 13 of the operation unit 12. On the screen, a message “Please take out the package from the box and close the door at the end.” Is displayed.

  When the user opens the door of the predetermined box 11 according to the message displayed on the screen, takes out the package, and closes the door, the screen shown in FIG. 7C is displayed on the LCD 13 of the operation unit 12. , The message "I will issue a receipt. Be sure to receive it. Thank you for using it." Then, in the locker device 10, a receipt as proof is output to the user from the receipt issuing port 16 of the operation unit 12 shown in FIG. This receipt is as shown in FIG. 7 (d), and it is printed with a usage certificate such as “handling date and time, handling contents, handling location, locker ID, box number, usage fee” and the like. .

  Further, as shown in FIG. 6, when a package is delivered from a predetermined locker 11 of the locker device 10, the locker device 10 transmits delivery information to the management center 3 to the business center 2 and the management center 3. Then, the business center 2 creates billing information. The management center 3 records time / member / box information and operation history information.

  The business center 2 performs monthly settlement management and transmits the information to the credit card center. Then, the credit card center makes a credit card settlement to the user, withdraws the fee from the user's account, and deposits the sales money to the business center 3.

  By the procedure described above, users other than members can use the locker device 10 as a coin locker.

2) When requesting package delivery:
Next, a procedure when a user other than a member makes a package delivery request by temporary registration using a credit card will be described with reference to FIGS.

  FIG. 8 is a diagram showing an operation procedure when a package is received in a delivery request, FIG. 9 is a diagram showing a display screen when the package is received in a delivery request, and FIG. 10 is a diagram showing an operation procedure when a package is picked up by a vendor in a delivery request. FIG. 11 is a diagram showing a display screen at the time of delivery of a package by a trader in a delivery request.

  When the user approaches the locker device 10 shown in FIG. 2, this is detected by the activation sensor 14 of the operation unit 12 shown in FIG. 3, and the LCD 13 is automatically activated to guide the operation procedure by voice and image.

  When the user selects a delivery request on the screen, the screen shown in FIG. 9A is displayed on the LCD 13, the user selects the delivery company 6 on the screen, and the credit card is displayed on the operation unit 12 shown in FIG. When the card is inserted or held in the card insertion slot (reader) 15, the data recorded on the credit card is read by the card reader. The read data is transmitted to the business center 2 for authentication and registration request, and the business center 2 records the transmitted data as temporary provisional data. Then, the business center 2 transmits the data recorded as temporary temporary data to a credit card center (Kureka Center) as the settlement organization 7 shown in FIG. 1 for authentication.

  The credit card center conducts a credit check based on the data transmitted from the business center 2, and if the result of the credit check is OK, information of “authentication OK” is sent to the business center 2. Then, the business center 2 temporarily registers the data recorded as temporary temporary data, and transmits information to that effect to the locker device 10.

  When information indicating that temporary registration of data has been performed is transmitted from the business center 2 to the locker device 10, the locker device 10 displays a screen shown in FIG. 9A on the LCD 13. On that screen, a carrier who requests delivery can be selected. Then, after selecting the carrier, the screen shown in FIG. 9B is displayed. On the screen, a message “Select a box, put your luggage, close the door. Check the invoice” is displayed. When the user selects a desired locker 11 from the locker devices 10 on the screen in accordance with this message, the screen shown in FIG. 9C is displayed on the LCD 13, and the screen displays “the number of boxes in the box. The message “How many?” And the numbers “1” to “9” for inputting the number of packages are displayed.

  When the user presses the numbers “1” to “9” on the screen and inputs the number of packages, the screen shown in FIG. 9D is displayed on the LCD 13, and the screen displays “XX box, _Please confirm if you want. "Message is displayed. When the user presses “Confirm” on the screen, the door of the locker 11 is unlocked. Therefore, when the package with the delivery slip attached is put into the locker 11 and the door is closed, 9 ( The screen shown in e) is displayed, and the message “I will issue a receipt. Be sure to receive it. Thank you for using.” is displayed on the screen.

  Then, when n pieces of luggage are stored in the predetermined locker 11 of the locker device 10, as shown in FIG. 8, in the locker device 10, the receipt issuing port 16 of the operation unit shown in FIG. A receipt as proof is output. This receipt is as shown in FIG. 9 (f), and it is printed with the usage date, handling details, handling location, locker ID, box number, usage fee, etc. . In addition, a “cancel” button may be provided on the screen shown in FIG. 9D to enable cancellation after warehousing, or a timer is set so that the baggage can be taken in and out any number of times within the set time. Also good.

  Further, the locker device 10 transmits warehousing information to the management center 3. Then, the management center 3 performs package / temporary registration / box information recording and operation history information recording, and the management center 3 sends the collection information by mail to the delivery company 6 selected by the user.

  Next, a procedure of a work (collection work) in which the delivery company 6 picks up the package stored in the locker 11 will be described with reference to FIGS. 10 and 11.

  The delivery company 6 that has received the collection information from the management center 3 goes to the locker device 10 where the user has received the package, selects “collection (collection)” on the screen displayed on the LCD 13 of the operation unit 12, and When the card is inserted or held over the card insertion slot (reader) 15 of the operation unit 12 shown in FIG. 3, the data recorded on the card is read by the card reader, and the read data is used for a collation request. The data is transmitted to the management center 3, and the management center 3 collates the transmitted data with the delivery company information registered in advance. Then, the management center 3 sends the information “verification OK” to the locker device 10 when the transmitted data matches the delivery company information registered in advance. Then, the locker device 10 displays the image shown in FIG. 11A on the LCD 13 of the operation unit 12. On the screen, a message “Please take out the package from the box and close the door at the end.” Is displayed.

  When the delivery company 6 opens the door of the predetermined box 11 in accordance with the message displayed on the screen, takes out n pieces of luggage, and closes the door, the LCD 13 of the operation unit 12 shows on the LCD 13 as shown in FIG. A screen appears, and the message “I will issue a receipt. Be sure to receive it. Thank you for using it.” Is displayed on the screen. The locker device 10 outputs a receipt as proof to the delivery company 6 from the receipt issuing port 16 of the operation unit 12 shown in FIG. This receipt is as shown in FIG. 11 (c), and includes “handling date / time, handling contents, handling place, locker ID, box number, total number, delivery company ID” etc. as a proof of use. Printed.

  Further, when a package is delivered from a predetermined locker 11 of the locker device 10, the locker device 10 transmits delivery information to the business center 2 as shown in FIG. Information is recorded, and the information is transmitted to the management center 3 and the delivery company 6. Then, the management center 3 records the package / temporary registration / box information and the operation history information, and the delivery company 6 confirms the fee, issues a bill, and sends the bill to the business center 2.

  The business center 2 performs monthly checkout management and transmits usage details to the credit card center. Then, the credit card center makes a credit card settlement to the user, withdraws the fee from the user's account, and deposits the sales money to the delivery company 6.

  A user other than a member can request the delivery company 6 to deliver a package by the procedure described above.

  As described above, according to the Internet shared locker system 1 according to the present invention, authentication and settlement (billing method) are included by temporarily registering a terminal with payment mode such as a credit card by a user other than a member. Since various services (coin locker usage and package delivery request) can be provided through simple procedures, the threshold of conventional membership registration operation is lowered and locker usage rate is improved. The fee income can be collected efficiently, and labor can be saved to increase the profit of the entire system.

  In the above, a mode in which a user other than a member temporarily registers a credit card as a mobile terminal with payment has been described. However, an IC card, a mobile phone, or the like can be used as the mobile terminal with payment. In the above embodiment, the use as a coin locker and the delivery request for a package are described as the services received by the user. However, the user can receive provision of other services by provisional registration. Here, specific contents of the delivery request include delivery to other people, destination delivery, and other locker delivery to yourself.

  Furthermore, in the above embodiment, the example in which the provider center 2 and the management center 3 are separately provided has been described. However, it is also possible to construct a system in which both are operated as one.

1 is a basic configuration diagram of an Internet shared locker system according to the present invention. It is a perspective view of the locker apparatus of the Internet shared locker system which concerns on this invention. It is a front view of the operation part of the locker apparatus of the Internet shared locker system which concerns on this invention. It is a figure which shows the operation | movement procedure at the time of the luggage storage to a coin locker. It is a figure which shows the display screen at the time of the luggage storage to a coin locker. It is a figure which shows the operation | movement procedure at the time of the luggage delivery from a coin locker. It is a figure which shows the display screen at the time of the luggage delivery from a coin locker. It is a figure which shows the operation | movement procedure at the time of the luggage storage in a delivery request. It is a figure which shows the display screen at the time of the goods receipt in a delivery request. It is a figure which shows the operation | movement procedure at the time of the package collection by the trader in a delivery request. It is a figure which shows the display screen at the time of the package collection by the trader in a delivery request.

Explanation of symbols

1 Internet shared locker system 2 Business center 3 Management center 5 Communication terminal 6 Delivery company 7 Payment agency 8 Internet (IP network)
10 Locker device 11 Box 12 Operation unit 13 Liquid crystal display unit (LCD)
14 Start sensor 15 Card insertion slot 16 Receipt issue port 20 Contractor center server 30 Management center server

Claims (2)

From a management center having at least a locker information management function, a monitoring function, and a package transfer function, a business center having at least a member management function, a locker identification function, and a communication function, at least a delivery function, a management center server, and a business center server In an Internet shared locker system that manages and operates a plurality of locker devices having a display function of transmitted information and an information medium issuing function via the Internet,
A shared Internet locker system characterized in that a user can perform authentication and settlement by temporarily registering a mobile terminal with settlement in the provider center via the locker device.   The Internet shared locker system according to claim 1, wherein the mobile terminal with payment is a credit card, an IC card, or a mobile phone.

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