JP2007129608A - Shop monitoring system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To operate a monitor camera and to record customer identification information by noticing that customers start using an ATM in a shop provided with the ATM, or the like in order of entrance to the shop, to recognize entrance times and use start times of customers, and also to recognize the case in which a customer doesn't start using the ATM for a prescribed time after entering the shop, the case in which a customer starts using the ATM before a precedent customer starts using the ATM, and an entrance situation of a customer who doesn't start using the ATM for a certain time or longer after an average time difference of customers, as abnormal cases in the shop. <P>SOLUTION: A shop monitoring system includes a shop entrance recording means for recording an entrance time of a customer in association with identification information of this customer, and a prescribed images in the shop or identification information of the customer are recorded when another customer starts using an ATM before a precedent customer starts using it or when the precedent customer starts using it after lapse of a prescribed time difference. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a monitoring system for a manned / unmanned store equipped with an ATM (Automatic Tellers Machine) such as a bank or a CD (Cash Dispenser).

ATMs and CDs are devices that are installed in financial institution buildings and allow users to withdraw cash without having to face financial institution staff. These devices are provided as a cash corner in a bank store alongside a manned counter service, or as an unmanned store.
And, in order to save labor in financial institutions, the installation of ATMs increases and the number of unattended ATM stores tends to increase. As a result, it is becoming difficult for humans to always visually monitor CRT, and there is a demand for accurate monitoring image recording.
In particular, unattended ATM stores tend to be the target of criminals, and have the characteristic of being involved in many crime cases. A skimming scam that has become a social problem today is carried out by staying in an ATM store and stealing the password operation of the ATM user.

FIG. 7 is a schematic diagram illustrating an example of an ATM monitoring system. In this example, three ATs 21 to ATM 23 are monitored by one monitoring camera 7. A relatively small financial institution with a small number of ATMs may adopt a configuration in which one surveillance camera is installed per ATM. However, a large financial institution with many ATMs has a customer However, there are many examples in which a plurality of ATMs 21 to 23 are monitored by one monitoring camera 7 as shown in FIG.
When the monitoring work for a plurality of ATMs is performed by one monitoring camera, since only one ATM can be photographed simultaneously by the monitoring camera, it is necessary to sequentially switch the monitoring target of the monitoring camera according to a predetermined method. As the predetermined method, there are usually two methods: a method of switching sequentially each time a predetermined time elapses, and a method of switching when a user starts an ATM operation.

However, in the former method, there may be a case where the surveillance camera is monitoring an unattended ATM even though the user is operating an ATM, and in the latter case, two or more people are used. If the user starts operation at the same time, some users cannot be monitored. Therefore, no matter which method is used, there is a problem that the surveillance camera misses an image when a suspicious person operates the ATM.
In order to solve such a problem, in the conventional invention, the log data of the deposit / withdrawal operation performed by the user in the past and the current log data are compared, for example, until the input of the correct password is completed. Compare the number of security code mismatches, the security code input speed, and the speed of the main processing operation between the previous time and this time. If it is judged abnormal, a warning signal will be issued and the surveillance camera will be operated toward the user. Has been made.
JP2003-16498

However, the user's input and processing speed are not necessarily constant even for the user himself / herself depending on the circumstances of the user and the operating environment. Also, if the mismatch of the security code is about once, it may be an erroneous operation, but ATM has a mechanism that prohibits the use of an ID card for three erroneous operations. Therefore, it is sufficient to detect an abnormality by a certain number of erroneous operations without performing comparisons based on the number of mismatches between past and current passwords of individual users. In addition, the illegal user who is familiar with the personal identification number of the other person's ID card cannot obtain the effect because the personal identification number is not inconsistent.
Also, abnormalities in ATM stores are not necessarily limited to ATM operations. In contrast, conventional surveillance cameras do not work.

Thus, the ATM monitoring trigger of the conventional invention cannot grasp all the factors for grasping the abnormality in the ATM store, and is not sufficient.
By the way, when using ATMs, the queues stand in a line in the order of entry into the store, and each time an ATM machine that has been operated by the previous user is generated, it is ordered from the user waiting at the top of the line. It is supposed to start using. Therefore, use is usually started in order from the user who entered the store, and the user who entered the store will not start using it any time or enter later than the previous visitor. When the fact that the person starts using the user first occurs, it is presumed that something unusual occurred in the ATM store.
As described above, in the present invention, by paying attention to the usage situation peculiar to ATMs that the use is normally started in the order of entering the stores, the usage situation different from the normal situation that occurs in the ATM shop is used as caution information, and is monitored. The purpose is to build a system that can.

  Furthermore, in the present invention, in order to record an abnormal situation in a store, it is an object of the present invention to construct a monitoring system that records an identification number of a user who has been used differently from the usual with or separately from a monitoring camera. .

The present invention employs the following means in order to solve the above problems.
That is, in the first store monitoring system, in a store equipped with at least one cash processing machine and a monitoring camera, the user's store entry time is recorded in correspondence with the user's identification information. Store time recording means and, if the user's start of use occurs after the user enters the store before the user's start of use, the predetermined video in the store is acquired Surveillance camera control means for outputting a command to be output to the surveillance camera.
In another store monitoring system, the store entry time recording means for recording the store entry time of the user in correspondence with the identification information of the user in a store equipped with at least one cash processor. And an identification information recording means for recording the user's identification information when the user's use start occurs after entering the store after the user's entry time before the user's use start occurs Is provided.

The post-user in these cases may be a user immediately after the user or a user after a predetermined number of users.
In another store monitoring system, in a store having at least one cash processing machine and a monitoring camera, the store entry time is recorded in association with the user's identification information. Time recording means, time difference calculating means for calculating a time difference between the user's use start time of the cash processing machine and the user's entry time, time difference recording means for recording the calculated time difference, and the user's Time difference comparison means for comparing the time difference and the time difference of the previous user who used the cash processing machine before the user, and when the user's time difference exceeds a predetermined time than the time difference of the previous user, in the store Surveillance camera control means for outputting to the surveillance camera a command for obtaining the predetermined video.

Furthermore, in a store equipped with at least one cash processing machine, the store entry time recording means for recording the user entry time in correspondence with the identification information of the user, and the cash handling machine by the user A time difference calculating means for calculating a time difference between the use start time of the user and the entry time of the user, a time difference recording means for recording the calculated time difference, and the cash processing prior to the user's time difference and the user. A time difference comparing means for comparing the time difference of the immediately preceding user using the machine, and an identification information recording means for recording the identification information of the user when the time difference of the user exceeds a predetermined time by the time difference of the immediately preceding user. It is provided.
In these monitoring systems, the time difference between the immediately preceding users may be an average time difference between a plurality of users used immediately before, or may be an average time difference between users used within the predetermined time immediately before. Good.

Furthermore, in another store monitoring system, in a store having at least one cash processing machine and a monitoring camera, the user's use start time of the cash processing machine is recorded in correspondence with the identification information of the user. A user start time recording means, a time difference calculating means for calculating a time difference between the user start time and the store opening time, a time difference recording means for recording the calculated time difference, and a user A monitoring camera that outputs a command to acquire a predetermined video in the store to the monitoring camera when the store opening time of the user is not recorded even if the predetermined time exceeds the time difference of the store opening user who opened the store before And a control means.
Further, in a store equipped with at least one cash processing machine, a usage start time recording means for recording a user's usage start time of the cash processing machine in association with the identification information of the user, From the time difference calculating means for calculating the time difference between the use start time and the store opening time of the user at the time of the store opening, the time difference recording means for recording the calculated time difference, and the time difference between the store opening users who opened before the user. When the user's store opening time is not recorded even if the predetermined time is exceeded, an identification information recording unit is provided for recording the identification information of the user.

In these store monitoring systems, the time difference between the store opening users may be an average time difference between a plurality of users who opened the store immediately before or an average time difference between users who opened a store within a predetermined time immediately before.
Furthermore, instead of the use start time recording means for recording the use start time of the cash processing machine of the user, use end time recording means for recording the use end time of the cash processing machine is used. Also good.

As described above, according to the present invention, paying attention to the service form peculiar to an ATM store that the start of use is in the order of entering the store, the case where the use is not started after entering the store or the order of entering is different. When the usage is started, and when the abnormal situation is recognized, such as when the customer starts using it after a certain period of time has elapsed, the abnormal monitoring is performed. The monitoring operation can be realized efficiently. In addition, when the user identification information is recorded, even if the user's imaging by the monitoring camera is unclear, the user ID that has been used abnormally by the user identification information recording Can be tracked after.
Furthermore, even if you enter the store but do not operate the ATM, you can recognize the abnormal situation from the time difference from the store entry to the start of use and the reverse of the order of use. It becomes possible to record the identification information of the user who has caused the command or the abnormality recognition.

The waiting time display system according to the first embodiment of the present invention will be described below.
FIG. 1 is a block diagram showing an embodiment of the present invention.
In FIG. 1, reference numeral 1 denotes a store entry time recording means that is installed at an entrance of an ATM store and records a store entry time of a user. The store entry time recording means 1 may be, for example, a contact type entrance device using a magnetic card, or a contact / non-contact type using an ID card. In addition, at ATM stores currently open 24 hours, entry / exit is restricted by card only at night, but in this recording means, it is not always necessary to ask the qualification of the visitor, and identification of the user by ID number What is necessary is just to acquire and record at least the store entry time together with information.
Reference numeral 2 denotes a plurality of ATMs that are installed in an ATM store and perform payment, deposit, book entry, transfer, and the like. A plurality of ATMs 2 are connected to the central processing unit 4 online.

The central processing unit 4 includes an ID number recording field 51 for recording ID numbers in order of entrance times, an entrance time recording field 52 for recording entrance times, and a use start recording field 53 for recording use start times. Recording unit 5. The central processing unit 4 is connected online to the monitoring camera 7 installed in the store via the monitoring camera control means 6.
Next, the operation of the store monitoring system according to the first embodiment of the present invention will be described with reference to FIGS.
When the store entry time recording means 1 recognizes the visit of the user A, the store entry time recording means 1 records the user ID and the store entry time, and sends the data to the central processing unit 4 connected online. In the central processing unit 4, “AAAAA” that is the ID of the user A is recorded in the ID number recording column 51 of the recording unit 5, and “9:30 AM” that is the store entry time is recorded in the store entry time record column 52. . Similarly, when user B who visits the store enters the store, “BBBBBB” that is the ID of user B and the store entry time “9:32 AM” are recorded in the respective predetermined columns. After that, the order of the user A who has been waiting for the turn in the store arrives, and when the ID card is inserted into the ATM 2, the data of the user A ID number and the use start time “9:35 AM” are stored in the central processing unit. 4 to send. In the central processing unit 4, the ID number recording column 51 records “9:35 AM” in the use start time column 53 in the same column as “AAAAA”. In this case, the central processing unit 4 has no change in the order in which the user A and the user B enter the store and starts using the central processing unit 4. No operation command is output.

  On the other hand, as shown in FIG. 3, the user B who arrived after the store entered the user “9:30 AM”, whereas the user D who came after the user C “9: When the ID card is inserted into the ATM 2 at “40 AM”, the ID number of the user D and the data of the use start time “9:40 AM” are transmitted to the central processing unit 4, and “ 9:40 AM "is written. However, at this time, the use start time column 53 of the user C who has visited the store is left blank. In such a case, the central processing unit 4 recognizes that the use start time column 53 of the user C is blank, and uses this as a trigger to output an imaging command to the monitoring camera control means 6. In response to the instruction, the monitoring camera control means 6 captures the video information from the ATM 2 used by the user B or the entire monitoring camera in the store, assuming that an abnormal situation has occurred in the store with respect to the monitoring camera 7. . Further, when there is an ATM 2 that has started to be used by the user D with a delay, a video is spot-captured for the use.

In this case, if the ATM 2 is not started but the use of the ATM 2 is not started, the surveillance camera 7 cannot detect where the abnormal person is located until the use of the user who created the cause of the abnormality is started. . However, since the user identification number that created the cause of the abnormality is recorded in the ID number recording column 51, it can be confirmed later. The recording of the user identification number may be used together with the monitoring camera 7 or may be used alone.
In the present embodiment, the imaging is started strictly in the context of the entrance and the start of use. However, for example, the imaging is started only when a plurality of people who have visited the store later, for example, three people start using the system first. You may make it do. Alternatively, when a predetermined time has elapsed since the person who entered the store started using the service later, for example, even if 5 minutes have passed since the customer entered later, the previous store visitor uses the service. The imaging may be started by using the case where it does not start as a trigger.

Next, a second embodiment will be described with reference to FIG. In the second embodiment, the store entry time recording means 1 is connected to the central processing unit 4 online but is not different from the first embodiment. The time difference calculating means 3 for calculating the time difference between the store entrance time sent from the store entrance time recording means 1 and the store entrance time when the use is started. The recording unit 5 includes a time difference recording field 54 in addition to the ID number recording field 51, the store entry time recording field 52, and the use start time recording field 53, as in the first embodiment. The calculated time difference is recorded corresponding to the ID number.
Next, the operation of the store monitoring system according to the second embodiment will be described with reference to FIGS. As shown in FIG. 5, the user E's entry time “9:30 AM” and use start time “9:35 AM” are transmitted to the central processing unit 4, and the time difference calculation means 3 calculates the time difference “5 minutes”. calculate. Then, the ID number of the user E, the store entry time, the use start time, and the time difference are recorded in the recording section 5 in the corresponding column. Next, the entry of the user F who entered the store 2 minutes later than the user D is similarly recorded in the recording unit 5. In the present embodiment, the user F enters the store at “9:32 AM” and starts using it at “9:40 AM”, so the time difference is “8 minutes”. Then, the delay of about 3 minutes in the waiting time with respect to the waiting time of the user D of 5 minutes is determined to be stationary, and the central processing unit 4 makes the monitoring camera 7 to the monitoring camera control means 6. Is instructed to operate in normal monitoring mode.

On the other hand, in FIG. 6, the waiting time of the user H who enters the store after being sent for 2 minutes is “18 minutes” with respect to the waiting time “5 minutes” of the user G. In this case, it is determined that the waiting time is an abnormally long time, and the camera is operated in the monitoring mode to start imaging with a spot on the ATM 2 used by the user in the store or the abnormal waiting time.
The abnormal waiting time is determined by, for example, operating the surveillance camera in the store when the waiting time of the user who has just entered the store has passed α minutes (for example, 5 minutes) and the use has started. do it. This is because an abnormal reason is that a user who starts use at the same time interval in the order of entering a store usually starts using the user G after a considerable time from the start of use of the user G. Imaging is started upon recognition of the presence.
The time difference may be the waiting time of the user who has just entered the store. In this case, an abnormal waiting time may occur due to the circumstances of the waiting time of the immediately preceding user. Therefore, in consideration of the possibility that such special circumstances may occur, it may be determined whether the waiting time is abnormal in comparison with the average time difference using the average time difference of a plurality of people who have entered the store immediately before. Alternatively, the average time difference between users used in the last few minutes may be used.

Further, instead of the user's entry time, the user's opening time may be recorded and replaced with the difference between the use start time and the opening time. In this case, if the time difference between the use start time and the store opening is far from the average time difference between the user who opened the store or the plurality of users, the central processing unit 4 controls the monitoring camera as an occurrence of an abnormal situation. The start of the operation of the monitoring camera 7 is instructed via the means 6.
Furthermore, instead of the start of use, a time difference between the use end time and the store opening time may be monitored.
Although the present invention has been described mainly based on ATM stores, if it can be used as monitoring data by analyzing the time from entry to the start of use or provision of utility, for example, a clinic, a barber shop, It can also be used at restaurants.

It is a block diagram which shows the form of the 1st Example of this invention. It is explanatory drawing which shows the monitoring operation | movement of 1st Example of this invention. It is another explanatory drawing which shows the monitoring operation | movement of 1st Example of this invention. It is a block diagram which shows the form of the 2nd Example of this invention. It is explanatory drawing which shows the monitoring operation | movement of 2nd Example of this invention. It is another explanatory drawing which shows the monitoring operation | movement of the 2nd Example of this invention. It is the schematic which shows an example of the ATM monitoring system which concerns on this invention and a prior art example.

Explanation of symbols

1 Entry time recording means 2 ATM
3 Time difference calculation means 4 Central processing unit 5 Recording unit 6 Surveillance camera control means 7 Surveillance camera

Claims (12)

In a store equipped with at least one cash processing machine and a surveillance camera, the store entry time recording means for recording the store entry time corresponding to the user identification information, and the start of use by the user occurs. Before the user enters the store after the store entry time, if the user starts to use the monitor, a command to acquire a predetermined video in the store is output to the monitoring camera. A store monitoring system comprising a camera control means. In a store equipped with at least one cash processing machine, the store entry time recording means for recording the store entry time of the user in correspondence with the identification information of the user, and before the user starts using A store monitoring system comprising: an identification information recording means for recording identification information of a user when the user starts using the store after entering the store after the store entry time. The store monitoring system according to claim 1 or 2, wherein the after-users are users after a predetermined number of users. In a store equipped with at least one cash processing machine and a monitoring camera, the store entry time recording means for recording the entry time of the user in correspondence with the identification information of the user, and the cash processing machine by the user A time difference calculating means for calculating a time difference between the use start time of the user and the entry time of the user, a time difference recording means for recording the calculated time difference, and the cash processing prior to the user's time difference and the user. A time difference comparing means for comparing the time difference of a previous user using a machine, and a command for acquiring a predetermined image in a store when the user's time difference exceeds a time difference of the previous user by the monitoring camera And a surveillance camera control means for outputting to the store. In a store equipped with at least one cash processing machine, store entry time recording means for recording the user's entry time corresponding to the identification information of the user, and the user starts using the cash handling machine Time difference calculating means for calculating the time difference between the time and the user's entry time, time difference recording means for recording the calculated time difference, and using the cash processing machine before the user's time difference and the user A time difference comparing means for comparing the time difference of the immediately preceding user and an identification information recording means for recording the identification information of the user when the time difference of the user exceeds a predetermined time by the time difference of the immediately preceding user. A store monitoring system characterized by The store monitoring system according to claim 4 or 5, wherein the time difference between the immediately preceding users is an average time difference between a plurality of users used immediately before. 6. The store monitoring system according to claim 4 or 5, wherein the time difference between the immediately preceding users is an average time difference of the users who have used within the predetermined time immediately before. Use start time recording means for recording a user's use start time of the cash processing machine in correspondence with the identification information of the user in a store having at least one cash processing machine and a monitoring camera; and a user A time difference calculating means for calculating a time difference between the use start time and the store opening time of the user, a time difference recording means for recording the calculated time difference, and a time difference between the store opening users who opened before the user. Surveillance camera control means for outputting, to the monitoring camera, a command to acquire a predetermined video in the store when the store opening time of the user is not recorded even if the predetermined time is exceeded. Store monitoring system. In a store equipped with at least one cash processing machine, use start time recording means for recording a user's use start time of the cash processing machine in correspondence with the identification information of the user, and when the user opens A time difference calculating means for calculating the time difference between the use start time and the store opening time of the user, a time difference recording means for recording the calculated time difference, and a predetermined time based on the time difference of the store user who opened the store before the user. A store monitoring system comprising an identification information recording means for recording the identification information of the user when the store opening time of the user is not recorded even if the time is exceeded. 10. The store monitoring system according to claim 8 or 9, wherein the time difference between the store opening users is an average time difference between a plurality of users who opened the store immediately before. 10. The store monitoring system according to claim 8 or 9, wherein the time difference between the store opening users is an average time difference of the users who opened the store within a predetermined time immediately before. The use end time recording means for recording the use end time of the cash processing machine is used instead of the use start time recording means for recording the use start time of the cash processing machine of the user. The store monitoring system according to 8 to 11.

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