JP2007018410A - Information processing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processing system capable of providing information corresponding to the skill, ability, knowledge or the like of a user. <P>SOLUTION: This information processing system is equipped with a terminal device 100 and a server device 200. The terminal device 100 is equipped with an information reception part 101 for receiving information from the server device 200, and an information output part 102 for outputting information received by the information reception part 101. The server device 200 is equipped with an input information reception part 201 for receiving input information which is information on input to external software, a level determination part 202 for determining the level of the user of the software based on the input information received by the input information reception part 201, an information acquisition part 203 for acquiring information corresponding to the level determined by the level determination part 202, and an information transmission part 204 for transmitting information acquired by the information acquisition part 203 to the terminal device 100. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an information processing system and the like for improving the skill, ability, knowledge, etc. of a user who performs business or the like.

As a conventional information processing system, there is a system that selects teaching materials that a user should learn based on attributes such as user assignment and transmits the selected teaching materials to a terminal used by the user (for example, see Patent Document 1).
Japanese Unexamined Patent Publication No. 2004-126969 (first page, FIG. 1 etc.)

  However, the conventional information processing system has a problem that it is difficult to provide teaching materials in accordance with the skill, ability, knowledge, etc. of the user.

An information processing system of the present invention is an information processing system including a terminal device and a server device, and the terminal device receives an information receiving unit that receives information from the server device, and information received by the information receiving unit. An information output unit for outputting, based on the input information received by the input information receiving unit and the input information receiving unit that receives the input information that is information related to the input to the external software, A level determination unit that determines the level of the user of the software, an information acquisition unit that acquires information according to the level determined by the level determination unit, and information acquired by the information acquisition unit is transmitted to the terminal device And an information transmission system.
With this configuration, it is possible to provide information according to the skill, ability, knowledge, etc. of the user.

Moreover, the information processing system of this invention is an information processing system with which the information which the said information output part outputs with respect to the said information processing system is information for training work.
With this configuration, it is possible to improve skills, abilities, knowledge, etc. relating to the user's business.

The information processing system of the present invention is an information processing system in which the information output unit outputs information to the information processing system, which is an application for training work.
With this configuration, it is possible to improve skills, abilities, knowledge, etc. relating to the user's business.

In addition, the information processing system of the present invention is configured such that the application receives an input to the information processing system, a determination unit that determines whether the input satisfies a predetermined condition, and the determination When the determination result in the unit is a determination result that matches a predetermined condition, the information processing system includes a control unit that performs control to advance the application.
With this configuration, training can be performed until the user's understanding of the knowledge and skill acquisition are sufficient.

Further, the information processing system of the present invention has a training mode in which the terminal device is a mode for performing business training with respect to the information processing system, and after shifting to the training mode, a predetermined condition is set. It is an information processing system that cannot end the training mode until it is satisfied.
With such a configuration, it is impossible to perform other processing, operation of the terminal device, or the like until the business training is completed, so that the user can be reliably trained in the business.

  According to the information processing system of the present invention, it is possible to provide information according to the skill, ability, knowledge, etc. of the user.

  Hereinafter, embodiments of an information processing system and the like will be described with reference to the drawings. In addition, since the component which attached | subjected the same code | symbol in embodiment performs the same operation | movement, description may be abbreviate | omitted again.

  FIG. 1 is a block diagram of an information processing system in the present embodiment. The information processing system includes a terminal device 100 and a server device 200. The terminal device 100 and the server device 200 are connected via a network 300. The terminal device 100 includes an information reception unit 101, an information output unit 102, an application 103, a software storage unit 104, an input reception unit 105, a processing unit 106, and a transmission unit 107. The application 103 includes a reception unit 1031, a determination unit 1032, and a control unit 1033. The server device 200 includes an input information receiving unit 201, a level determining unit 202, an information acquiring unit 203, and an information transmitting unit 204.

  The information receiving unit 101 receives information from the server device 200. The data structure of the information received from the server device 200 is not limited. The information received by the information receiving unit 101 from the server device 200 is specifically information for training a job, an application for training a job, or the like. Business refers to professional work, etc. that is carried out on a daily basis. The information for training a job is, for example, a teaching material used for training a job, and includes text, a still image, a moving image, a voice, and the like. The application for training a job is, for example, a teaching material composed of software for training a job, and this application can be executed in the terminal device 100. Here, as an example, a case will be described in which the application 103 is transmitted from the server device 200 and executed using the MPU or memory of the terminal device 100 to realize the reception unit 1031, the determination unit 1032, and the control unit 1033. . The information receiving unit 101 can be realized by a wireless or wired communication unit, a broadcast unit, or the like.

  The information output unit 102 outputs information received by the information receiving unit 101. “Output” described here is a concept including display on a display, printing on a printer, sound output, transmission to an external device, and the like. For example, the information output unit 102 may print, from a printer, teaching materials composed of text data describing information for training a job received by the information receiving unit 101, for example, knowledge about the job. The information output unit 102 may output information output from the application 103. For example, image information and text information output by the application 103 may be displayed on a display or the like, or an input interface screen output by the application 103 may be displayed on the display. The information output unit 102 may or may not include an output device such as a display or a speaker. There is no limitation on the timing or trigger at which the information output unit 102 outputs information. Information may be output triggered by the information receiving unit 101 receiving the information, or information once stored in a memory or the like may be executed when a user instruction is accepted. Information may be output when external software is launched on another day. The information output unit 102 can be implemented by output device driver software, or output device driver software and an output device.

  The application 103 is software for realizing a plurality of processes for training a task in the terminal device 100 or the like. For example, by executing the application 103 on the MPU or the memory of the terminal device 100, as described above, the reception unit 1031, the determination unit 1032, and the control unit 1033 can be realized. The application 103 is, for example, a teaching material composed of software for training work. This includes, for example, interactive e-learning software. The application 103 is received by the information receiving unit 101 and stored in a memory or the like. Since the configuration and operation of the MPU and the memory for executing the application 103 in the terminal device 100 are known techniques, the description thereof is omitted. There is no limitation on the trigger or timing for executing the application 103. For example, the application 103 may be executed by being triggered by reception by the information receiving unit 101. Alternatively, it may be executed when an instruction for executing the application 103 is received from the user. Information output from the application 103 is output from the information output unit 102.

  The accepting unit 1031 accepts an input. The input received by the receiving unit 1031 is input using a numeric keypad, keyboard, mouse, menu screen, and the like, and any input means may be used. The receiving unit 1031 can be realized by a device driver for input means such as a numeric keypad or a keyboard, control software for a menu screen, and the like.

  The determination unit 1032 determines whether or not the input received by the reception unit 1031 matches a predetermined condition. The predetermined condition is specifically a condition for evaluating the input received by the receiving unit 1031. For example, a condition for determining whether or not the input received by the receiving unit 1031 is correct. It is. This predetermined condition is usually stored in the application 103. The processing procedure in which the determination unit 1032 determines the input received by the reception unit 1031 is realized by software.

  When the determination result in the determination unit 1032 is a determination result that matches a predetermined condition, the control unit 1033 performs control to advance the application 1031 to the next. For example, when the application 1031 sequentially outputs contents divided into a plurality of parts, such as a plurality of chapters and items, the contents related to one chapter or item are controlled. Is finished, and the contents related to the next chapter or item are outputted. A processing procedure in which the control unit 1033 performs control to advance the application 1031 to the next is realized by software.

  The software storage unit 104 stores external software. “External software” refers to software external to the server device 200, for example, software used for business, business management, etc. Specifically, a database used for business, etc. Software for managing the progress of work. The external software is stored in a storage unit such as a memory or a hard disk such as the terminal device 100 or another terminal device, and is read and executed by the terminal device 100 or another terminal device. Here, as an example, a case where external software is stored in the software storage unit 104 of the terminal device 100 and executed by the terminal device 100 will be described. Note that the configuration for the terminal device 100 to execute external software using an MPU, a memory, or the like is a known technique, and thus description thereof is omitted here. The software storage unit 104 is preferably a non-volatile recording medium (including a hard disk or a non-rewritable optical disk), but can also be realized by a volatile recording medium.

  The input receiving unit 105 receives an input to the terminal device 100. The input receiving unit 105 also receives input for the above-described external software. The data structure of the input data received by the input receiving unit 105 is not limited. The input received by the input receiving unit 105 is input using a numeric keypad, keyboard, mouse, menu screen, and the like, and any input means may be used. The input receiving unit 105 can be realized by a device driver for input means such as a numeric keypad and a keyboard, control software for a menu screen, and the like.

  The processing unit 106 executes external software stored in the software storage unit 104. Also, based on the input to the external software received from the input receiving unit 105, input information that is information related to the input to the external software is configured. The input information will be described later. The processing unit 106 can be realized by, for example, an MPU or a memory.

  The transmission unit 107 transmits information configured by the processing unit 106, for example, input information, to the server device 200. There is no limitation on the timing or trigger at which the transmission unit 107 transmits information configured by the processing unit 106, for example, input information. For example, the input information may be transmitted by the processing unit 106 as a trigger when the input information is configured, or the information is transmitted regularly or irregularly at a preset time. You may make it do. In addition, when information requesting transmission of input information or the like is received from the server apparatus 200, the information may be transmitted. The transmitting unit 107 is usually realized by a wireless or wired communication unit, but may be realized by a broadcasting unit.

  The input information receiving unit 201 receives input information that is information related to input to external software. The input information may be a part or all of the input to the external software described above. For example, it may be input data for software used for business or business management. The input information may be information acquired based on an input to external software. Specifically, the information acquired based on the input to the external software is, for example, information obtained by evaluating the input to the external software based on the predetermined information, or a predetermined calculation with respect to the input to the external software. The information etc. which performed. For example, it may be information that evaluates the ability, skill, knowledge, etc. of users of external software from input data for external software used for business or business management. Further, it may be information obtained by counting predetermined inputs to external software. The input information may be information that is considered to be related to external software. For example, if the external software requires input in a foreign language, the input information is information indicating the foreign language ability of the user of the external software, for example, language performed using the external software. It may be a force test score or the like. The input information may be an evaluation result of work performed by external software. For example, the work performed by the user using the external software in the past may be a value evaluated by the user's boss, etc., or the knowledge about the external software, the course on the operation method, etc. It is good also considering the information which shows whether it received in the past as an evaluation result. Information related to the external software may be stored in advance in a storage unit such as a memory of the terminal device 100 and transmitted to the input information receiving unit 201 as appropriate. Here, the case where the input information receiving unit 201 receives the input information transmitted by the terminal device 100 will be described as an example, but the input information may not necessarily be transmitted from the terminal device 100. For example, the input information received by the input information receiving unit 201 may be transmitted from another terminal device or the like. Moreover, the input information may be one of the above-described information or a plurality of pieces of information. The input information receiving unit 201 can be realized by a wireless or wired communication unit, a broadcasting unit, or the like.

  The level determination unit 202 determines the level of the external software user described above based on the input information received by the input information reception unit 201. The data structure at the user level does not matter. The timing and trigger at which the level determination unit 202 determines the level of the user does not matter. For example, the user level may be determined every time input information is received, or the user level may be determined when a predetermined number of input information is accumulated. Moreover, you may process regularly or irregularly, such as a weekend and the end of the month. Alternatively, the user level may be determined using an instruction received from an administrator of the server device 200 as a trigger. The user level is specifically the level of user's business execution, such as the proficiency level and skill level of ability, technology, and knowledge in performing the user's business. For example, the degree of proficiency and proficiency with external software and work. The level of the user may be expressed by a numerical value, or may be expressed by a keyword such as “high” or “low”, and the expression method is not limited. Further, the user level may be evaluated in any number of stages. The level determination unit 202 may determine one level for each user, or may determine a level for each user's skill and knowledge category. For example, the level at which a user's work is processed may be evaluated as “1st grade”, “6th grade”, etc., and the ability of a user to create a plan and a presentation. May be evaluated as “excellent” and “good”, respectively. It does not matter how the level determination unit 202 determines the user level based on the input information. Specifically, it may be determined whether or not the input information matches a predetermined condition, and the user level may be determined to be different depending on whether or not the input information matches. For example, when the input information is a score, the level may be determined depending on which range of the plurality of preset score ranges the value of the input information enters. Further, the level of the user may be determined based on the result of performing a predetermined calculation on the input information. For example, when the input information is a score such as 85 points, the value of 1/10 may be set as the value of the user level. Moreover, you may make it acquire the level of the user matched with input information. Specifically, the user level that matches the input information may be acquired from a table that defines the correspondence between the input information and the user level. The level determination unit 202 can be usually realized by an MPU, a memory, or the like. The processing procedure of the level determining unit 202 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The information acquisition unit 203 acquires information corresponding to the user level determined by the level determination unit 202. Specifically, information stored in a storage medium such as a memory or a hard disk in association with the level of the user is acquired. Specifically, the information corresponding to the level is the same information as the information received by the information receiving unit 101 described above, and the level of the user who is determined by the level determining unit 202 is required to know the technology and knowledge about the business. It is information that can improve the proficiency level. For example, there are information for training work and an application for training work. The information acquisition unit 203 may acquire two or more pieces of such information. For example, when the level determination unit 202 determines a level of “low” as a level for a certain job, such as a presentation, by an external software user, the information acquisition unit 203 improves the presentation technique. Get information and application of teaching materials. The information acquisition unit 203 can be usually realized by an MPU, a memory, or the like. The processing procedure of the information acquisition unit 203 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  In addition, when the information according to the level determined by the level determination unit 202 is an application or data to be processed by the application, the information acquisition unit 203, another processing unit in the server device 200, or the like Or the data is processed by an application, and information such as display data obtained as a result is obtained as information acquired by the information acquisition unit 203 from the information transmission unit 204 described later from the terminal device. 100 may be transmitted. In addition, input to the information displayed on the terminal device 100 by the transmitted information is received by the input receiving unit 104 or the like of the terminal device 100, and the received information is transmitted to the server device 200. The acquisition unit 203, the processing unit, or the like may process this information, or change the processing content of the application, the processing procedure, or the like according to this information.

  The information transmission unit 204 transmits the information acquired by the information acquisition unit 203 to the terminal device 100. The information transmitting unit 204 is usually realized by a wireless or wired communication unit, but may be realized by a broadcasting unit.

  The network 300 may be any network as long as information can be transmitted and received between the terminal device 100 and the server device 200. This network may be, for example, a wireless or wired network using an IP protocol or the like. Communication in this network may be realized by terrestrial broadcasting, cable television broadcasting, satellite broadcasting, or the like. Moreover, as long as communication of information is possible between the terminal device 100 and the server apparatus 200, you may connect both. For example, instead of connecting via a network, a serial bus such as IEEE1394 or USB may be used. Further, instead of the network 300, connection may be made using a public line or the like.

  In the present embodiment, the terminal device 100 includes a work mode that is a mode for accepting input data related to work such as work management from the input accepting unit 105 and the like, and a training mode that is a mode for performing work training. The case where it has is demonstrated. The terminal device 100 is, for example, when the information receiving unit 101 receives information (including an application), or when the information output unit 102 outputs information (including an application) received by the information receiving unit 101. , Transition to training mode. Then, after shifting to the training mode, the training mode is terminated until a predetermined condition is satisfied, so that the mode cannot be shifted to the work mode. Specifically, the training mode is a mode in which work training is performed based on information output from the information output unit 102 and applications. In the training mode, for example, the input receiving unit 105 is configured not to receive an input related to a task such as task management or an operation instruction of the terminal device 100 that is not necessary for the training mode. The predetermined conditions described here are conditions such as whether or not the user has received training based on information and applications, and whether or not the user has acquired training content. For example, when the information or application output by the information output unit 102 is a teaching material or the like, the condition whether or not the scoring result of the test for confirming the understanding of the content of the teaching material is a passing score or more, For example, whether or not the preset contents are reproduced. Further, the information output from the information output unit 102, conditions such as whether or not a course set in advance in the educational curriculum provided by the application, or the like may be used.

Next, operation | movement of the terminal device 100 of an information processing system is demonstrated using the flowchart of FIG.
(Step S201) The input receiving unit 105 determines whether an input has been received. If accepted, the process proceeds to step S202. If not accepted, the process proceeds to step S206.

  (Step S202) The processing unit 106 determines whether or not the input received in step S201 is an instruction to start external software. If it is an instruction to start external software, the process proceeds to step S203. If it is not an instruction to start, the process proceeds to step S204.

  (Step S203) The processing unit 106 activates external software stored in the software storage unit 104. Then, the process returns to step S201.

  (Step S204) The processing unit 106 performs processing based on the input received in step S201. For example, the processing unit 106 processes the data input in step S201 on external software. Moreover, the process part 106 performs the process which comprises the input information for transmitting to the server apparatus 200 based on the input received in step S201. This process includes a process of terminating external software.

  (Step S205) The transmission unit 107 transmits the input information configured in step S204. Then, the process returns to step S201.

  (Step S <b> 206) The information receiving unit 101 determines whether information is received from the server device 200. If received, the process proceeds to step S207. If not received, the process returns to step S201.

  (Step S207) The information receiving unit 101 determines whether the information received from the server device 200 includes information for training a job. If the information for training the job is included, the process proceeds to step S208. If the information for training the job is not included, the process proceeds to step S212.

(Step S208) The information output unit 102 outputs, for example, displays information for training the work received in Step S206. Then, the process proceeds to step S209.
(Step S209) The terminal device 100 shifts to the training mode.

(Step S210) The terminal device 100 determines whether or not a predetermined condition is satisfied. Here, for example, the user determines whether or not the business training content, which is the information output from the information output unit 102, has been reproduced from the beginning to the end, and the user selects the business training content. It is determined whether or not all viewing has been performed. If the content has been viewed to the end, the process proceeds to step S211. If the content has not been reproduced, the process returns to step S210.
(Step S211) The terminal device 100 ends the training mode. Then, the process returns to step S201.

  (Step S212) The information receiving unit 101 determines whether the information received from the server device 200 includes an application for training a job. If an application for training a job is included, the process proceeds to step S213. If information for training a job is not included, the process returns to step S201.

(Step S213) The terminal device 100 executes an application for training the work received in Step S206. The details of the process in which the terminal device 100 executes the application will be described with reference to FIG.
(Step S214) The terminal device 100 shifts to the training mode.

(Step S215) The terminal device 100 determines whether or not a predetermined condition is satisfied. Here, for example, the user determines whether or not business training content that is an application output from the information output unit 102 has been executed from the beginning to the end, and the user selects the business training content. It is determined whether or not all viewing has been performed. If the content has been viewed to the end, the process proceeds to step S216. If the content has not been reproduced, the process returns to step S210.
(Step S216) The terminal device 100 ends the training mode. Then, the process returns to step S201.

  In the flowchart of FIG. 2, step S208, which is a step for outputting information for training work, is executed as a step immediately after step S207, but the process of step S208 is executed at any timing. You may do it. For example, information for training work may be temporarily stored in a memory or the like, and after proceeding to step S209, step S208 may be executed when an instruction from the user is received. Similarly, the process of step S210 may be executed at any timing.

In the flowchart of FIG. 2, external software is executed by the terminal device 100. However, when external software is executed by a terminal device other than the terminal device 100, the processing from step S201 to step S205 is performed. Processing or the like may be omitted.
In the flowchart of FIG. 2, the process is terminated by powering off or a process termination interrupt.

  Next, details of the processing in step S213 in FIG. 2 will be described using the flowchart in FIG.

(Step S301) The application 103 substitutes 1 for a counter n.
(Step S302) The application 103 executes the n-th process.

  (Step S303) The application 103 determines whether or not the n-th process is a process that requires input reception. If it is necessary to accept input, the process proceeds to step S304. If not, the process proceeds to step S305.

  (Step S304) The receiving unit 1031 determines whether an input has been received. If accepted, the process proceeds to step S305. If not accepted, the process returns to step S304.

(Step S305) The determination unit 1032 determines whether or not the input received in step S304 matches a predetermined condition. If they match, the process proceeds to step S306, and if they do not match, the process returns to step S307.
(Step S306) The application 103 increments the counter n by 1.

  (Step S307) The application 103 determines whether there is an n-th process. If there is a process, the process proceeds to step S302. If there is no process, the process returns to the upper function.

In the flowchart of FIG. 3, if the predetermined condition is not met in step S305, the process returns to step S302. For example, the n-th time when the determination unit 1032 determines that the input does not meet the predetermined condition. You may make it progress to the step which performs the process preset with respect to a process. In such a step, it is possible to provide more detailed information corresponding to the n-th process or to test a more detailed understanding level.
In the flowchart of FIG. 3, the process ends when the power is turned off or the process is terminated.

Next, operation | movement of the server apparatus 200 of an information processing system is demonstrated using the flowchart of FIG.
(Step S401) The input information receiving unit 201 determines whether or not input information has been received. If accepted, the process proceeds to step S402. If not accepted, the process returns to step S401.

  (Step S402) The level determining unit 202 determines whether or not to determine the user level based on the input information received in step S401. Whether or not to determine the level may be determined in any way. For example, it may be determined that the level is determined by receiving input information as a trigger. Also, it is determined whether or not to determine the level based on whether or not the timing at which the input information is received is a timing set in advance as a timing for determining the level, for example, whether or not it is a weekend. Also good. If so, the process proceeds to step S403. If not, the process returns to step S401.

  (Step S403) The level determination unit 202 determines the level of the user based on the input information received in step S401. A specific example of processing in which the level determining unit 202 determines the level will be described later with reference to FIG.

  (Step S404) The information acquisition unit 203 determines whether there is information corresponding to the level determined in step S403. If there is, the process proceeds to step S405. If not, the process returns to step S401.

  (Step S405) The information acquisition unit 203 acquires information according to the level determined in step S403.

(Step S406) The information transmission unit 204 transmits the information acquired in step S405 to the terminal device 100. Then, the process returns to step S401.
In the flowchart of FIG. 4, the process ends when the power is turned off or the process ends.

(Specific example 1)
Hereinafter, specific example 1 of the information processing system in the present embodiment will be described. In this specific example 1, the server device 200 determines the level of the business of the user according to information such as the progress of the business input by the user of the terminal device 100, and trains the business according to the level. Application is executed on the terminal device 100.

  FIG. 5 is a conceptual diagram of the information processing system. It is assumed that the terminal device 100 and the server device 200 are connected by a network 300 using the Internet protocol.

  Here, as an example, the user of the terminal device 100 is a sales staff of a certain company, and the terminal device 100 constitutes a system for supporting the business of the sales staff, that is, a so-called sales support system. It is assumed that it is used as an input terminal. The company also divides the sales operations into seven stages, in the order of the progress of the operations: lead projects, contacts, needs hearings, proposals, response to problem indications, closing, and follow-up. It is assumed that the operation of the sales staff is managed by causing the sales support system of the terminal device 100 to input the current stage for each case in charge. “Contact” means contacting or contacting a customer. “Closing” is a process for making a contract. By completing this process, a contract for a matter is established.

  FIG. 6 is a diagram illustrating an example of an input screen of input software of a sales support system that is software external to the terminal device 100. As shown in FIG. 6, in the sales support system, each item is recorded as one record, and for each item, “Item ID”, “Start date”, “Progress status”, and “End date” are entered. . “Item ID” is identification information for managing each item. “Start date” is a field for entering the start date of each project, “Progress” is a column for entering which of the above seven stages is currently in progress, and “End date” for each project There is an entry field to fill in the date when the processing of. For example, in the “progress status” entry field, by selecting one of the above-mentioned seven stage item names from a so-called drop-down list, the item name at that stage can be entered. In FIG. 6, for a case for which no value is entered in the “end date” field, this indicates that some processing is in progress. In addition, if a value is entered in the “End Date” input field and the value in the “Progress Status” input field is not “After Follow”, the process will be completed at the stage before the contract is concluded. Indicates that the process has been completed with the contract.

  When the user of the terminal device 100 starts up software for input of the sales support system at the end of the month, a screen for inputting the progress status and the like is displayed. From this screen, the user inputs the progress of the case processed in one month as shown in FIG.

  The processing unit 106 of the terminal device 100 configures case information that is information indicating a progress status of the user with respect to the case based on information input from the user. This item information is input information. FIG. 7 is a case information management table for managing user case information. The case information management table has attributes of “case ID”, “start date”, “progress status”, and “end date” for each case, with each case as one record. The value of each attribute is the same as the content entered on the input screen shown in FIG.

  The terminal device 100 transmits the case information managed by the case information management table as shown in FIG. 7 to the sales support system and to the server device 200. The transmission of the case information is performed from the transmission unit 107 via the network 300 or the like.

  The input information receiving unit 201 of the server apparatus 200 receives user's matter information as input information as shown in FIG. 7 and stores it in a storage medium such as a memory or a hard disk. This accumulation is a concept including temporary storage at the time of receiving information.

  The level determining unit 202 of the server device 200 determines the level of the user based on the case information received by the input information receiving unit 201, for example, based on a flowchart as shown in FIG. This process corresponds to the process of step S403 shown in FIG.

  (Step S <b> 801) The level determination unit 202 searches for item information having an “end date” attribute value.

  (Step S <b> 802) The level determination unit 202 searches for item information searched in step S <b> 801 for which the attribute value of “progress status” is “after-follow”.

  (Step S803) The level determination unit 202 calculates the ratio of the case information for the case for which the contract has been established with respect to the case information for the case for which processing has been completed. Specifically, the ratio of the number of item information retrieved in step S802 to the number of item information retrieved in step S801 is calculated.

  (Step S804) The level determination unit 202 determines whether or not the ratio of the case information for the case for which the contract calculated in Step S803 is established is equal to or greater than a predetermined value. This predetermined value is a threshold value for determining the skill and knowledge of the user's sales based on the rate at which the contract is established, and specific examples of the value will be described later. If it is equal to or greater than the predetermined value, the process proceeds to step S805, and if it is less than the predetermined value, the process proceeds to step S806.

  (Step S805) The level determination unit 202 determines the level of the user as “passed level”, and returns to the upper function.

  (Step S806) The level determination unit 202 searches and acquires the attribute value having the largest number other than “after follow” from the attribute values of “progress status” of the item information searched in step S801. When there are the same number of attribute values, all the same number of attribute values may be acquired.

  (Step S807) The level determination unit 202 determines that the level of the user for the attribute value acquired in step S806 is “failed level”, and returns to the upper function.

  The processing in FIG. 8 will be described based on the case information as shown in FIG. 7. First, the level determination unit 202 determines that the case ID is “0008” as the case having the attribute value “end date”. Five items up to “0012” are acquired as search results. In addition, a case where “progress status” is “after follow” and a case whose “case ID” is “0008” is acquired as a search result. Then, the level determination unit 202 calculates the ratio of the case information for the case for which the contract has been established with respect to the case information for the case for which processing has been completed. A deal that has been processed is a deal that has a value of “End Date”, and a deal that has been contracted has been processed by the “following after” phase after the “Closing” phase has ended. This is a case in which “Progress” is “After Follow”. Accordingly, the ratio of the case information for the case for which the contract is established to the case information for the case for which the processing has been completed, calculated by the level determination unit 202, is 20%.

  Here, in this company, since the average value of the ratio of the number of contracts to the processed cases of all sales staff is 30%, it is assumed that the value of 30% is set as the predetermined value described above. Therefore, if the ratio of the number of contracts is 30% or more, it is assumed that the skills and knowledge to execute the business of the sales staff are acceptable, and if it is less than 30%, there is a problem in the technology and knowledge to execute the business. It will be judged.

  Here, the ratio of the case information for the case for which the contract has been established with respect to the case information for the case for which the processing has been completed by the user described above is 20%, which is less than the predetermined value described above, that is, 30%. It is judged.

  Next, the level determination unit 202 searches and acquires the attribute value having the largest number other than “after-follow” from the “progress status” attribute values of the item information having the attribute value of “end date”. . Here, since there are three attribute values of “suggestion” and the largest number, the level determination unit 202 sets the level of the attribute value of “progress”, “proposal”, to “failed level”. Is determined. For example, the determination result “Proposal: Failure level” is output.

  The information acquisition unit 203 acquires information according to the level determined by the level determination unit 202, that is, “suggestion: reject level” from a storage medium such as a memory or a hard disk. Specifically, the information described here is a teaching material application corresponding to the level determined by the level determination unit 202.

  FIG. 9 is an application management table for managing applications stored in a memory, a hard disk, or the like. The application management table has attributes of “target” and “application”. “Target” is the stage of the work determined as “failed level” by the level determination unit 202, and corresponds to the attribute value of “progress status” in FIG. “Application” is the name of the stored application.

  Here, the information acquisition unit 203 acquires the character string “suggestion” from the information “suggestion: failure level” output from the level determination unit 202, and the attribute value of “target” matches “suggestion”. The attribute value of “application” included in the record is acquired from the application management table shown in FIG. Specifically, the file name “presentation.exe” is acquired. Then, the application having this file name is acquired from the memory or the hard disk.

  The information transmission unit 204 transmits the application “presentation.exe” acquired by the information acquisition unit 203 to the terminal device 100.

  If the ratio of the case information for the case for which the contract has been established to the case information for the case for which the user's processing has been completed is 30% or more, a determination result of “pass level” is output and the information Since the application corresponding to the “pass level” is not stored, the acquisition unit 203 does not acquire the application, and the information transmission unit 204 does not output information.

  When the information receiving unit 101 of the terminal device 100 receives an application “presentation.exe” from the server device 200, the application is stored in a memory, a hard disk, or the like. This accumulation is a concept including temporary storage at the time of receiving an application.

  The application “presentation.exe” is executed at a preset timing or trigger. In this case, the information reception unit 101 is executed with the end of reception of the application “presentation.exe” from the server device 200 as a trigger. This application is an application for training the user's work. Specifically, it is an interactive teaching material for improving the skills and knowledge of the work at the stage of "proposal" of the work processed by the user. It is. For example, it is an application that provides a test for confirming the level of understanding of knowledge and knowledge of how to proceed with a proposal, knowing how to proceed with a proposal, and the like, which is useful for the work of “proposal”. Here, this application is composed of a plurality of processing items, and these are executed in a predetermined sequence.

  First, when the application 103 “presentation.exe” is executed, the processing of the application is sequentially executed. Here, first, the contents of the first chapter of the teaching material for improving skills and knowledge regarding the work at the stage of “proposal” are output, and are displayed on a display or the like here. FIG. 10 is a display example of the contents of the first chapter displayed by executing the application 103 called “presentation.exe”.

  Note that when the application 103 is executed, the terminal device 100 shifts to the training mode. Then, operations other than those necessary for the operation of the application 103 are not accepted.

  At the end of the process of outputting the contents of Chapter 1 by the application 103, a process for performing a test for confirming the degree of understanding of the contents of Chapter 1 is executed. FIG. 11 is a display example of a test for confirming the degree of understanding of the content of Chapter 1 displayed by executing the application 103 “presentation.exe”. When the user inputs an answer in the answer column provided beside each question, the answer is accepted by the accepting unit 1031.

  The determination unit 1032 compares the answer received by the reception unit 1031 with the correct answer information held by the application 103 called “presentation.exe”, and scores the user's answer. And it is determined whether a scoring result is more than the preset passing score. This passing score is a score that is set in advance according to the test and serves as a threshold for determining that the degree of understanding is sufficient.

  Here, if the passing score is 70 points and the user's test score is 80 points, the determining unit 1032 determines that the passing score is equal to or higher than the passing score. Then, the control unit 1033 causes the application 103 to execute the following process. Here, the contents of Chapter 2 of the teaching material for improving the technology and knowledge about the work at the stage of “proposal” are output.

  If the user's test score is less than 70, the determination unit 1032 determines that the score is not higher than the passing score. Then, the control unit 1033 causes the application 103 to execute processing for outputting the contents of the first chapter again. In this way, if the passing score is not reached, the output of the contents of the same chapter and the test for checking the understanding of the chapter are repeated until the passing score is reached.

  The application 103 terminates the process when it has finished executing all the processes set in advance, that is, the process of outputting teaching materials for improving the technology and knowledge of the work at the stage of “proposal”. In addition, the training mode ends, the terminal device 100 shifts to the work mode, and can accept a normal input.

  According to the above specific example, the level of the user's business is determined based on the input of the business progress of the user of the terminal device 100, and the business training according to the level is provided. By transmitting information to the terminal device 100 and allowing the user to perform business training, it is possible to provide appropriate business training according to the user's way of proceeding with work. It is possible to provide training for work that is considered necessary for the person as appropriate. As a result, it is possible to perform efficient work training according to the ability, skill, and knowledge of individual users.

  In the above specific example, the information acquired by the information acquisition unit 203 according to the level of the user may be information for training a job, not an application. For example, it may be a teaching material composed of text information for training work.

(Specific example 2)
Hereinafter, specific example 2 of the information processing system in the present embodiment will be described. In this specific example 2, based on the input data for business management for the terminal device 100, the process for performing the user's business is analyzed, the level of the user's business is determined, and the training information corresponding to the level is determined. Is output. The conceptual diagram of this information processing system is the same as FIG. This information processing system is a business management system, and the terminal device 100 is an input terminal of the business management system.

  Here, as an example, the user of the terminal device 100 is a designer of a construction company, and this construction shop conducts a series of operations of listening to customer requests, designing a house drawing, and performing construction. It is assumed that it is managed by the management system. Since the terminal device 100 is a known technique for a part or the whole of the system to operate as an input terminal or the like, description thereof is omitted.

  FIG. 12 is a diagram illustrating an example of an input screen of a business management system that is software external to the terminal device 100. As shown in FIG. 12, in the business management system, there are entry columns for “Matter ID”, “Date”, “Processing Category”, and “Comment” for each case. “Item ID” is identification information for managing each item. “Date” is the date of the start date when some processing occurs. “Processing category” is the name of the category of processing executed by the user, and “Comment” is a comment entered regarding the processing executed by the user. “Processing classification” has values such as “hearing”, “drafting”, “suggestion”, “construction”, “redrawing drawings”, “delivery”, and the like. “Hearing” is a process of hearing a customer's request for a house to be built. “Drafting” is a process of drawing a construction drawing, “Proposal” is a process of explaining a house to be built based on the drafted drawing, “Construction” is a process of performing construction by a carpenter, “ “Redrawing the drawing” is a process of rewriting the entire construction drawing or a part thereof, and “delivery” is a process of delivering the completed house to the customer. In the entry column for “processing category”, for example, by selecting one of a plurality of processing stage item names from a so-called drop-down list, the item name at that stage can be input.

  First, the user starts up software for input of the business management system, and appropriately inputs what processing has been started for each case on the input screen of the terminal device 100 as shown in FIG. Go.

  When the input reception unit 105 receives this input, the transmission unit 107 of the terminal device 100 transmits the input data to the server device 200 as input information.

  When the input information receiving unit 201 of the server device 200 receives the input data, the level determining unit 202 determines whether or not “redraw drawing” is input as the value of “processing category” in the input data. If entered, the number of times entered is counted for each case. It is assumed that the initial value of the counter is “0”.

  The storage means such as a memory or a hard disk of the server apparatus 200 stores evaluation information that is information for evaluating the user's performance level as shown in FIG. The evaluation information has attributes of “number of rewrites” and “level”. The “number of rewrites” is an attribute corresponding to the number of times the user rewrites the drawing, and corresponds to the number of times “drawing rewrite” counted by the level determination unit 102 is input. The “level” is a level of business execution of the user.

  Each time the count value indicating the number of times “redraw drawing” is input by the level determination unit 202 is incremented, the level determination unit 202 reads the evaluation information record shown in FIG. A record having an attribute value of “number of rewrites” that matches the count value is searched. Then, the attribute value of “level” of the matching record is determined as the level of user's business performance. For example, in the input example shown in FIG. 12, since the drawing rewriting is performed three times, the level determination unit 202 determines the user level to be “2”.

  FIG. 14 is a training information management table for managing information (hereinafter, referred to as training information) for training work stored in a storage medium such as a memory or a hard disk. The training information management table has attributes of “level” and “information”. The “level” is the level of the user determined by the level determination unit 202. “Information” is the name of training information. This training information is, for example, a teaching material that is composed of text data and image data and is used for training work.

  The information acquisition unit 203 first determines whether or not the user level determined by the level determination unit 202 is “1”. If it is “1”, training information is not acquired and the process is terminated. If it is not “1”, a record having an attribute value of “level” that matches the level determined by the level determination unit 202 in the training information management table shown in FIG. 13 is searched. Then, the information acquisition unit 203 acquires the “information” attribute value of the matching record.

  Here, since the user level is “2”, the name of the training information “hairing guide” is acquired by the information acquisition unit 203. The training information is acquired from a storage medium such as a memory or a hard disk by the information acquisition unit 203.

  Thereafter, the process of outputting the training information from the information output unit 204 to the terminal device 100 is the same as in the first specific example described above, and a description thereof will be omitted.

  Thereafter, when the user inputs “redraw drawing” once more, since the level of the user is “2” and does not change, the same training information “hairing guide” is output.

  Further, when the user inputs “redraw drawing” once more, since the level of the user is “3” and does not change, the same training information “construction basic” is output.

  Usually, when building a building, a completed drawing, that is, a design drawing, is used without being changed until the completion of construction. However, as described above, if the rewriting of the drawings often occurs at the construction stage, etc., in the project handled by the user, this user can sufficiently hear the customer's needs at the hearing stage of this project. It is thought that there was a lack of knowledge, skills, etc., such as the fact that the carpenter was not working, or the knowledge about the construction was insufficient, and that the carpenter was actually unable to work. In this specific example, this lack of user knowledge and technology, specifically, knowledge and technology related to user drawing creation, is analyzed from the user's business management input. Therefore, it is possible to provide training to teach users the listening method and training related to construction techniques, etc. in a timely manner.

  As described above, according to the present embodiment, the level of the user is determined based on the input to the external software of the user of the terminal device 100, and, for example, business training is provided as information corresponding to the level. For example, information and applications are transmitted to the terminal device 100 to allow the user to perform business training. This makes it possible to appropriately provide appropriate business training according to the capabilities, skills, knowledge, etc. of users of external software.

  In addition, after the information output unit 102 outputs the information received by the information receiving unit 101 and shifts to the training mode, the training of the job is performed by preventing the training mode from being terminated until a predetermined condition is satisfied. For example, the user cannot terminate the terminal device 100 until the business training is completed, so that the execution of the business training is postponed. The user can be surely trained in business.

  The external software according to the present embodiment may be any software as long as it is software used for business or business management. For example, an ERM (Enterprise Resource Planning) system or software for realizing an input screen thereof on the terminal device 100 may be used, and a CRM (Customer Relationship Management) system, an input screen thereof, or the like is realized in the terminal device 100. It may be software for Moreover, the software for implement | achieving the operation management system for every company, a process management system, etc., those input screens, etc. in the terminal device 100 may be sufficient.

  In the present embodiment, the external software may be a program that causes the processing unit 106 or the like to implement an input interface or the like of a system used for business or business management. In this case, the information input to the input interface from the input receiving unit 105 is transmitted to a business or a system used for business management, and the input information is configured from the information input to the input interface. Then, the data is transmitted from the transmission unit 107 to the server device 200. For example, the external software may be a program that displays an input screen of a system used for business or business management and receives an input to the input screen.

  In the present embodiment, the external software is an input interface similar to an input interface of a system used for business or business management, or an input interface having a similar input item, such as an input field. Etc. may be a program that causes the processing unit 106 or the like to realize. In this case, the input information is configured from the information input to the input interface, transmitted from the transmission unit 107 to the server device 200, and further, the information input to the input interface from the input reception unit 105 To the system used for business management. By adopting such a configuration, it is possible to provide information according to the level at which the user's business is performed without making any changes to the business already used and the system used for business management. It is possible to provide a system that can be used.

  Further, in the above embodiment, the information actually input to the external software is transmitted to the server device 200 as the information regarding the input to the external software. However, the information regarding the input to the external software is as follows: The information may not be information obtained by actually operating the external software as long as the information is related to the user's ability to input to the external software, technology, knowledge, and the like. For example, the score of a test regarding knowledge related to work using external software may be used as information regarding input to external software. In addition, when the external software requires input in English, the English certification test score may be used as information related to input to the external software.

  Further, instead of causing the terminal device 100 to execute the application 103 described in the above embodiment, the server device 200 executes the application 103, and transmits display information and the like output from the application 103 to the terminal device 100. The information may be output from the information output unit 102 or the like. By doing in this way, the processing amount of the information in the terminal device 100 can be reduced, and the structure of the terminal device 100 can be simplified. In addition, the amount of data transmitted from the server device 200 to the terminal device 100 can be reduced, and the processing speed can be increased.

  In the above embodiment, the case where the information processing system includes one terminal device 100 has been described. However, in the present invention, a plurality of terminal devices similar to the terminal device 100 are provided. Also good. By adopting such a configuration, it becomes possible to appropriately provide appropriate work training according to individual users or to provide external software operation methods as appropriate for a plurality of users. . In this case, the input information input to the server device 200 has information for specifying the terminal device in advance, and the user device level determined based on the input information is specified in the terminal device specified by this information. The information transmission unit 204 may transmit information according to the information. As information for specifying the terminal device, for example, the IP address or MAC address of the terminal device can be used.

  Moreover, although the case where external software is executed in the terminal device 100 that receives information from the server device 200 has been described in the above embodiment, the external software may be other terminal devices other than the terminal device 100, etc. May be stored, or may be executed by another terminal device or the like.

  In each of the above embodiments, each process (each function) may be realized by centralized processing by a single device (system), or by distributed processing by a plurality of devices. May be.

  In each of the above embodiments, each component may be configured by dedicated hardware, or a component that can be realized by software may be realized by executing a program. For example, each component can be realized by a program execution unit such as a CPU reading and executing a software program recorded on a recording medium such as a hard disk or a semiconductor memory. In addition, the software which implement | achieves the server apparatus 200 of the information processing system in each said embodiment is the following programs. That is, this program is a program that receives input information, which is information related to input to external software, on the computer, and the level of the user of the software based on the input information received in the input information receiving step. A program for executing a level determination step for determining information, an information acquisition step for acquiring information according to the level determined in the level determination step, and an information transmission step for transmitting information acquired in the information acquisition step It is.

  In this program, the information according to the level in the program is information for training work.

  Further, in this program, the information according to the level is an application for training work in the program.

  In the above program, in a transmission step for transmitting information, a reception step for receiving information, etc., processing performed by hardware, for example, processing performed by a modem or an interface card in the transmission step (only performed by hardware). Not included) is not included.

  Further, this program may be executed by being downloaded from a server or the like, and a program recorded on a predetermined recording medium (for example, an optical disk such as a CD-ROM, a magnetic disk, a semiconductor memory, or the like) is read out. May be executed by

  Further, the computer that executes this program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  Further, in each of the above embodiments, it goes without saying that two or more communication means (such as an information transmission unit) existing in one apparatus may be physically realized by one medium.

  The present invention is not limited to the above-described embodiments, and various modifications are possible, and it goes without saying that these are also included in the scope of the present invention.

  As described above, the information processing system and the like according to the present invention are useful as an information processing system and the like for training a user who performs a job, etc. It is suitable as a system for individually training on abilities, skills, knowledge, etc.

Block diagram of an information processing system in an embodiment Flow chart for explaining the operation of the terminal device Flow chart for explaining the operation of the terminal device Flow chart for explaining the operation of the server device Conceptual diagram Figure showing the display example Figure showing the matter information management table Flow chart explaining operation of the specific example Figure showing the same application management table Figure showing the display example Figure showing the display example Figure showing the display example Figure showing the evaluation information Figure showing the training information management table

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Terminal device 101 Information reception part 102 Information output part 103 Application 104 Software storage part 105 Input reception part 106 Processing part 107 Transmission part 200 Server apparatus 201 Input information reception part 202 Level determination part 203 Information acquisition part 204 Information transmission part 300 Network 1031 Reception unit 1032 Judgment unit 1033 Control unit

Claims (11)

An information processing system comprising a terminal device and a server device,
The terminal device
An information receiving unit for receiving information from the server device;
An information output unit for outputting the information received by the information receiving unit,
The server device
An input information receiving unit for receiving input information that is information related to input to external software;
Based on the input information received by the input information receiving unit, a level determining unit that determines the level of the user of the software;
An information acquisition unit for acquiring information according to the level determined by the level determination unit;
An information processing system comprising: an information transmission unit configured to transmit information acquired by the information acquisition unit to the terminal device. The information output by the information output unit is:
The information processing system according to claim 1, wherein the information processing system is information for training a business. The information output by the information output unit is:
The information processing system according to claim 1, wherein the information processing system is an application for training business. The application includes a receiving unit that receives an input;
A determination unit for determining whether or not the input satisfies a predetermined condition;
The information processing system according to claim 3, further comprising: a control unit that performs control to advance the application when the determination result in the determination unit is a determination result that matches a predetermined condition. The terminal device
It has a training mode that is a mode for training work,
The information processing system according to any one of claims 2 to 4, wherein after the transition to the training mode, the training mode cannot be terminated until a predetermined condition is satisfied. The terminal device which comprises the information processing system in any one of Claims 1-5. The server apparatus which comprises the information processing system in any one of Claims 1-5. An input information receiving step for receiving input information that is information relating to input to external software;
A level determining step for determining a level of a user of the software based on the input information received by the input information receiving step;
An information acquisition step of acquiring information according to the level determined by the level determination step;
An information output method comprising: an information output step of outputting the information acquired by the information acquisition step. On the computer,
An input information receiving step for receiving input information that is information relating to input to external software;
A level determining step for determining a level of a user of the software based on the input information received in the input information receiving step;
An information acquisition step of acquiring information according to the level determined in the level determination step;
An information transmission step for transmitting the information acquired in the information acquisition step. Information according to the level is:
The program according to claim 9, which is information for training business. Information according to the level is:
The program according to claim 9, which is an application for training work.

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