JP2007018062A - Information processing system in karaoke store characterized by order acceptance processing of food and beverage - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processing system of a Karaoke store, wherein the trouble relating to the order of food and beverage is reduced as much as possible so as to efficiently provide a food and beverage by utilizing a computer system connecting a guest room and a store information desk and a kitchen. <P>SOLUTION: In this information processing system of a Karaoke store, a plurality of guest room computers are communicatively connected to a manager computer system. The manager computer system includes a counter computer and a kitchen computer, and the counter computer stores and manages the room leaving scheduled time information of each guest room, and notifies each guest room computer of the room leaving scheduled time information of each guest room. The guest room computer executes order acceptance processing, and notifies the counter computer of the order information, and the counter computer notifies a kitchen computer while associating the identification information of the guest room with the order information when receiving order information from the guest room computer. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an information processing system for a karaoke group store (karaoke box store) having a large number of guest rooms, and more particularly to a computer system that accepts food and drink orders from guest rooms.

As is well known, in a karaoke group store, food and drink menus are prepared in guest rooms so that customers using the guest rooms can enjoy eating and drinking while enjoying karaoke. The customer generally looks at this food and drink menu and orders the desired food and drink from the front desk staff via the intercom. A system for ordering food and drink by data communication from a computer terminal in a guest room to a computer of a store clerk is also known (patent documents 1 to 4).
JP 10-49759 A JP-A-11-66155 Japanese Patent No. 3649679 JP 2003-16164 A

  As is well known, when a karaoke box is used, the usage time is determined in advance. If you do not take the time extension procedure, you will leave the room at the time you decide, and the following customers will use the room.

  When a party of karaoke friends gets excited and each person orders and drinks their favorite drinks and dishes one after another, they tend to forget the time. As a result, when the ordered food is delivered to the guest room, the time for leaving the room is very short and it may be impossible to eat and drink slowly. At karaoke collective stores, store staff struggle to cope with this type of trouble.

  An object of the present invention is to minimize the occurrence of troubles related to food and beverage orders as described above by utilizing a computer system that connects a guest room to a store front and a kitchen.

The information processing system for a karaoke shop according to the first invention is specified by the following items (1) to (13).
(1) A karaoke shop information processing system in which a plurality of guest room computers are communicably connected to an administrator computer system. (2) The administrator computer system includes a window computer and a kitchen computer that are communicably connected. (3) The window computer stores and manages the scheduled exit time information for each guest room, and notifies each guest room computer of the scheduled exit time information for each guest room. (4) The guest room computer includes storage means, user interface (5) The storage means stores the food / drink menu information (6) The food / drink menu information includes the time required for each item (7) The user interface is for the user. (8) The control means is capable of displaying food information and accepting user input. -Perform order acceptance processing of the first to fourth processing when the requested user input is received. (9) The first processing accepts an order by displaying a menu based on the food / drink menu information, and selects an item. (10) The second process includes the current time, the required time associated with the selected item, and the scheduled leaving time information notified from the window computer. In comparison, it is determined whether or not the time-related information satisfies the first condition. If not, the third process is performed and then the fourth process is performed. If the time-related information is satisfied, the process proceeds to the fourth process (11). ) The third process displays to the user that the remaining time until leaving the room is small. (12) The fourth process can accept an order input, and when there is an order input, the order information of the selected item. To notify the contact computer (13) When receiving the order information from the guest room computer, the window computer associates the identification information of the guest room with the order information and notifies the kitchen computer.

The above system can be configured to satisfy the following items (20) and (21).
(20) The second process further determines whether or not these time-related information satisfies the second condition. If not, the process proceeds to the fifth process. (21) The fifth process continues until the room is left. Display to the user that the order cannot be accepted because the remaining time is low

  In the system according to the present invention, when the window computer receives the order information from the guest room computer, it is possible to adopt a configuration in which the scheduled leaving time information of the guest room is also notified to the kitchen computer in association with the order information. .

  Even if the customer forgets about the time and enjoys a karaoke party, when ordering food and drinks, it reminds us of the relationship with the leaving time, so there is a trouble that the order will arrive at the room due to the closing time Can be prevented in advance.

=== System configuration example ===
A configuration example of an information processing system according to the present invention is shown in FIG. In a karaoke store, a counter computer 2 is installed in the vicinity of a reception counter serving as a counter for users entering and exiting the store, and a kitchen computer 3 is installed in a kitchen that prepares and prepares food and drink ordered by the user. A karaoke apparatus 10 and a guest room computer 1 are installed in the guest room.

  Each karaoke device 10, the window computer 2, and the kitchen computer 3 are connected to the LAN 5 by wire, and each guest room computer 1 is connected to the LAN 5 through a wireless connection with the access point 50.

=== Guest computer 1 ===
The guest room computer 1 of this embodiment is a so-called tablet PC, and uses a touch panel display combining a liquid crystal display panel and a transparent touch panel as a main user interface. The hard disk of the guest room computer 1 stores a music index database and a food and drink menu database. The song index database corresponds to the karaoke database of the karaoke apparatus 10 and is a collection of attribute information such as song names, singer names, and songwriter names associated with song numbers. The guest room computer 1 realizes a function that a user selects a desired karaoke song by a method such as song name search, singer name search, search at that time, and reserves a performance reservation in the karaoke apparatus 10 based on the song index database. Yes.

  The food / beverage menu database is a collection of food / beverage information that can be provided to the guest room, and records a name, an image, a unit price, a required time, and the like for each drink or dish item. This required time is information characteristic of the present invention and will be described later.

  When the user inputs a menu browsing command, the guest room computer 1 performs a food order reception process for the user to select and order the desired food based on the food menu database as described below. .

=== Contact computer 2 ===
The window computer 2 manages the usage status of each guest room, and when it receives food / drink order information from the guest room computer 1, performs billing fee management processing and performs processing for notifying the kitchen computer 3 of the order information. Do.

  A guest room management table is created on the hard disk of the window computer 2. For each guest room, the guest room management table has columns for entering the entry time, the scheduled exit time, whether or not extension is possible, the next scheduled entry time, and the next scheduled exit time. The clerk displays the guest room management screen and inputs appropriate information in each entry field by his / her own operation. The guest room management table thus created is stored and managed, displayed as needed, and updated as needed.

  When the clerk assigns the store visitor to a certain room and enters the room, information such as the entry time and the scheduled exit time is registered in the corresponding room column of the room management table. Then, the window computer 2 communicates with the guest room computer 1 of the corresponding guest room, and notifies the guest room computer 1 of information such as the registered entry time, scheduled exit time, and distinguishability between extension / impossibility. Further, whenever the guest room management table is updated, the update information is notified to the guest room computer 1.

=== Kitchen computer 3 ===
When the order information is notified from the window computer 2, the kitchen computer 3 prints out an order slip by a printer based on the order information. In the order receipt, the name of the order item, the number of orders, the ordering room number, and the scheduled leaving time of the orderer are described. Based on this order slip, the staff in the kitchen prepares the specified food and drink and delivers it to the specified guest room.

=== Time required for the food and beverage menu database ===
Information of “required time” is recorded for each item in the food / drink menu database. The time required for each item refers to the average time that the item can be delivered to the guest room after the order of the item is received, and the average time that the customer needs to enjoy eating and drinking the item with a margin. It is time information set based on. This time information can be adjusted as appropriate, such as the sum of two times, adding or subtracting a certain time in the sum, or adding or subtracting some percentage to the sum.

=== Order acceptance processing (judgment of first condition) ===
In the guest room, the karaoke user displays a food and drink menu on the guest room computer 1 and considers an order by viewing this menu. Once you have decided on the food and drink items you want to order, decide how many. As illustrated in FIG. 2, determine the item and number, such as one orange juice, two beers, and two spaghetti, enter those numbers on the food and drink menu screen, and press the “OK” button. The selected item is determined by this.

The guest room computer 1 executes a determination process based on the first condition as follows in response to the user selecting an item and then touch-inputting the determination button on the screen.
The guest room computer 1 compares the time required for each item selected by the user based on the food / drink menu database, and extracts the maximum value from them. Further, the “maximum value of the required time” is added to the current time, and an assumed time at which eating and drinking will be finished is obtained. Further, the scheduled exit time of the guest room notified from the window computer 2 is compared with the “assumed time” to determine whether the “assumed time” is 30 minutes or more before the scheduled exit time.

  For example, when the required time of 5 minutes for orange juice, 5 minutes for beer, and 15 minutes for spaghetti is assigned, the maximum value of the required time is 15 minutes for spaghetti. In the above example, the determination based on the first condition is performed after all items are selected. However, each time the user selects an item, the determination of the first condition is performed for the time required for the item. May be.

  When the item selection content is compared with the first condition, if the scheduled exit time is 21:00 and the current time is 20:00, the maximum required time is 15 minutes (therefore, the assumed time is 20:15, and the scheduled exit) Subtracting this assumed time from the time is 45 minutes), which satisfies the first condition. When the first condition is satisfied, the order confirmation screen is displayed. On this screen, the selected item, its number and price can be reconfirmed, and if it is OK, the order information is ordered to the window computer 2 by pressing the “order” button. In order to change or cancel an order, the user returns to the food and drink menu screen by pressing a “return” button. Upon receiving the order information, the window computer 2 notifies the kitchen computer 3 of the order information by associating the ordered room information (specific information indicating which room was ordered) and the scheduled leaving time of the room.

=== Order reception processing (judgment of second condition) ===
If the selected item is the same as described above, and the scheduled exit time at the time of selection is 21:00 and the current time is 20:20, the maximum required time is 15 minutes (assumed time is 20:35) If the assumed time is subtracted from the scheduled leaving time, it is 25 minutes.), The first condition is not satisfied. In that case, the second condition is compared. Here, the second condition in this example is that the time obtained by subtracting the “assumed time” from the scheduled leaving time is 15 minutes or more. In this example, since the subtracted time is 25 minutes, the second condition is satisfied.

  When the second condition is satisfied, as shown in FIG. 2, the will of ordering is reconfirmed with a notification that the leaving time has expired. Specifically, if the karaoke user wants to place an order even if time is available, the user confirms the will by pressing the “OK” button. And after reconfirmation, it shifts to an order confirmation screen and performs a subsequent process like the case where the 1st condition is satisfied. In addition, when the second condition is satisfied, it is not always necessary to reconfirm the will, and it is sufficient to notify that the leaving time has expired. Accordingly, the design may be such that the notification screen is displayed for a certain period of time and then the order confirmation screen is displayed, and can be appropriately changed by those skilled in the art. Furthermore, if it is possible to extend the leaving time of the guest room at the time of this notification, it is also possible to notify that it can be extended. Moreover, it is good also as not only notifying but performing an extension procedure.

  If the second condition is not satisfied, a notification that the order cannot be accepted is given. Here, the extension possible notification and the extension procedure as described above may be performed at the time of the notification, and as a result, the processing flow may satisfy the second condition.

  Although the determination times for the first condition and the second condition are 30 minutes and 15 minutes, respectively, these values should be set appropriately in an empirical manner in relation to the required time.

It is the figure which showed the system configuration example in one Example of this invention. It is the figure which showed the food and drink order reception process flow of the system in one Example of this invention.

Explanation of symbols

1 guest room computer 2 window computer 3 kitchen computer

Claims (3)

An information processing system of a karaoke store in which a plurality of guest room computers are communicably connected to an administrator computer system,
The administrator computer system includes a window computer and a kitchen computer communicatively connected,
The window computer stores and manages the scheduled exit time information for each guest room, and notifies each guest room computer of the scheduled exit time information for each guest room.
The guest room computer includes a storage means, a user interface, and a control means.
The storage means stores food / drink menu information,
The food and drink menu information includes the time required for each item,
The user interface can display information to the user and accept user input,
The control means performs the order receiving process of the first to fourth processes when there is a user input of the food and drink menu request,
The first process displays a menu based on the food / drink menu information, accepts an order, proceeds to the second process when an item is selected and a decision is input,
The second process compares the current time, the required time associated with the selected item, and the scheduled exit time information notified from the window computer, and whether or not these time-related information satisfies the first condition. If not satisfied, proceed to the third process after performing the third process, and if satisfied, proceed to the fourth process,
The third process displays to the user that the remaining time until leaving the room is small,
The fourth process can accept an order input, and when there is an order input, notifies the order information of the selected item to the window computer,
When the order information is received from the guest room computer, the window computer associates the identification information of the guest room with the order information and notifies the kitchen computer of the information processing system of the karaoke store. The second process further determines whether or not these time-related information satisfies the second condition. If not, the process proceeds to the fifth process.
The information processing system for a karaoke store according to claim 1, wherein the fifth process displays to a user that an order cannot be accepted because the remaining time until leaving the room is small. 3. The information processing system for a karaoke store according to claim 1, wherein when the order information is received from the guest room computer, the window computer also notifies the kitchen computer of the scheduled leaving time information of the guest room in association with the order information.

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