JP2006340118A - Incoming call information transfer system and service server unit - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To obtain the contents of incoming call information in a wide range without so much delay from the incoming call time. <P>SOLUTION: At the time of an incoming call to telephone terminal equipment, when the telephone terminal is in an incoming call unacceptable state, a service server unit 1 stores a message from a caller as voice data, and sends an access keyword for permitting access to the stored voice data to wide area terminal equipment connected to a wide area communication network, which is utilized by the same user as the user of the telephone terminal equipment. When the user transmits the access keyword through the telephone terminal equipment to the service server unit, the stored voice data corresponding to the access keyword are sent out to the telephone terminal equipment. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an incoming information transfer technique for telephone or electronic mail in the field of data communication. In particular, the present invention relates to an incoming information transfer technique used in a network environment in which a high-speed communication network capable of high-speed data communication and a wide-area communication network having a wide service area are mixed.

  In the prior art, there are the following for the transfer when an incoming call is received or an e-mail is received when the terminal device cannot immediately respond.

Notification of incoming e-mail and telephone calls: Patent Document 1
In Patent Document 1, incoming information on a telephone or e-mail when the terminal device is outside the service area of the high-speed communication network is temporarily stored, and the incoming information temporarily stored when the terminal device enters the service area of the high-speed communication network To be notified. In the related art, since it takes time for the terminal device to enter the service area, the immediacy of incoming information transfer is not ensured.

JP 2003-284147 A JP 2002-118674 A JP 2004-40541 A

  There are many prior arts regarding notification of incoming calls or e-mails (see, for example, Patent Documents 1, 2, and 3), which are intended for notification of incoming calls, and an independent system for notification of contents. It is necessary to access a server using a terminal device (a telephone terminal in the case of a telephone, a personal computer in the case of e-mail) corresponding to incoming information after notification of incoming calls.

  Therefore, it is difficult to receive the contents of incoming information without much delay from the incoming time, and it is also difficult to obtain information (ubiquitously) anywhere.

  The present invention has been made under such a background, and even when a terminal device for receiving a call or an e-mail is in an unusable state, another telephone terminal device existing in the vicinity is used. The contents of the incoming call or e-mail can be obtained by voice, or the call put on hold for a certain period of time after the incoming call is transferred to a telephone terminal device having a specific telephone number nearby. Accordingly, it is an object of the present invention to provide an incoming call information transfer system and a service server device that can acquire information transmitted by telephone without delay from incoming calls.

  A first aspect of the present invention is a service server device, and the feature of the present invention is that when a call is received at a telephone terminal device, if the telephone terminal device is in an unreceivable state, a message from the caller is sent. Permits access to voice data stored in the storage means to a means for storing as voice data and a wide area terminal connected to a wide area network used by the same user as the user of the telephone terminal Means for sending an access keyword for receiving, and the voice data corresponding to the access keyword stored in the means for receiving and storing the access keyword transmitted via the telephone terminal is addressed to the telephone terminal And a means for delivering.

  As described above, the present invention is characterized in that an incoming call to a telephone terminal device connected to the telephone communication network is notified using a wide area terminal device connected to the wide area communication network. Furthermore, the present invention is characterized in that the user can acquire the contents of the incoming call information as voice data by using an access keyword as well as simply notifying the incoming call.

  Alternatively, the service server device of the present invention extracts a header and a document message of the e-mail when the e-mail terminal device is in an unreceivable state when the e-mail arrives at the e-mail terminal device that receives the e-mail. A means for converting the content of the extracted header and document message into voice data; a means for storing the voice data; and a wide area network used by the same user as the user of the electronic mail terminal device. Means for sending an access keyword for permitting access to the voice data stored in the storage means to the wide-area terminal device; and receiving the access keyword transmitted via the telephone terminal device and storing the access keyword The voice data corresponding to the access keyword stored in the means for transmitting is sent to the telephone terminal device Characterized in that a that means.

  As described above, the present invention is characterized in that an incoming e-mail to the e-mail terminal device connected to the high-speed communication network is notified using the wide-area terminal device connected to the wide-area communication network. Furthermore, the present invention is characterized in that the user can acquire the contents of the incoming call information as voice data by using an access keyword as well as simply notifying the incoming call.

  Alternatively, the service server device of the present invention is the same as the means for holding the incoming line for a predetermined time when the incoming call to the telephone terminal device is in a state where the incoming call cannot be received, and the user of the telephone terminal device. Means for displaying an incoming line on hold to a wide area terminal connected to a wide area network used by a user of the user and sending an access keyword for permitting connection to the incoming line; Means for receiving the access keyword transmitted through the telephone terminal device and connecting the incoming line held by the holding means to the telephone terminal device.

  As described above, the present invention is characterized in that an incoming call to a telephone terminal device connected to the telephone communication network is notified using a wide area terminal device connected to the wide area communication network. Further, the present invention is characterized in that not only the incoming call is notified, but also the incoming line that is put on hold by using an access keyword is connected to a telephone terminal device that is familiar to the user.

  Alternatively, the service server device according to the present invention is the same as the means for holding the incoming line for a predetermined time and the user of the telephone terminal device when the telephone terminal device is in a state where the incoming call is impossible. Means for displaying to the wide-area terminal connected to the wide-area communication network used by the user of the user that the incoming line is on hold and sending an access keyword for permitting transfer of the incoming call, Means for receiving the access keyword transmitted through the terminal device and connecting the incoming line held by the means for holding to the telephone terminal device of the call forwarding destination notified through the wide area terminal device; It is characterized by having.

  As described above, the present invention is characterized in that an incoming call to a telephone terminal device connected to the telephone communication network is notified using a wide area terminal device connected to the wide area communication network. Further, the present invention is characterized in that not only simply the incoming call is notified, but also the incoming line that is reserved by using the access keyword is connected to the telephone terminal device that is designated by the user using the input function of the wide-area terminal device. And

  A second aspect of the present invention is an incoming information transfer method, and the feature of the present invention is that when a call is received at the telephone terminal device, the message from the caller is received when the telephone terminal device is in an unreceivable state. Access keyword for permitting access to the stored voice data for a wide area terminal device connected to a wide area communication network used by the same user as the user of the telephone terminal apparatus Is sent, the access keyword transmitted via the telephone terminal device is received, and the voice data corresponding to the stored access keyword is transmitted to the telephone terminal device.

  Alternatively, the incoming information transfer method according to the present invention extracts the header and document message of the e-mail when the e-mail terminal is in an unreceivable state when the e-mail arrives at the e-mail terminal that receives the e-mail. Then, the contents of the extracted header and document message are converted into voice data and stored, and for the wide area terminal device connected to the wide area network used by the same user as the user of the electronic mail terminal apparatus, the An access keyword for permitting access to the stored voice data is sent, the access keyword transmitted via the telephone terminal device is received, and the voice data corresponding to the stored access keyword is sent to the telephone terminal It is characterized by being sent to the device.

  Alternatively, the incoming information transfer method according to the present invention holds the incoming line for a predetermined time when the telephone terminal apparatus is in a state where the telephone terminal apparatus cannot receive the incoming call to the telephone terminal apparatus, and is the same as the user of the telephone terminal apparatus. A telephone terminal device which displays that the incoming line is on hold and sends an access keyword for permitting connection to the incoming line to the wide area terminal device connected to the wide area network used by the user. And receiving the access keyword transmitted through the terminal and connecting the held incoming line to the telephone terminal device.

  Alternatively, the incoming information transfer method according to the present invention holds the incoming line for a predetermined time when the telephone terminal apparatus is in a state where the telephone terminal apparatus cannot receive the incoming call to the telephone terminal apparatus, and is the same as the user of the telephone terminal apparatus. The wide area terminal connected to the wide area network used by the user displays that the incoming line is on hold and sends an access keyword for permitting transfer of the incoming call. And receiving the access keyword transmitted via the terminal and connecting the held incoming line to a telephone terminal device of a call forwarding destination notified via the wide area terminal device.

  A third aspect of the present invention is a telephone communication network, a wide area communication network, a telephone terminal device connected to the telephone communication network, a wide area terminal device connected to the wide area communication network, the telephone communication network, and An incoming call information transfer system including the service server device of the present invention connected to any of the wide area communication networks.

  Alternatively, the incoming information transfer system of the present invention includes a telephone communication network, a wide area communication network, a high-speed communication network, a telephone terminal device connected to the telephone communication network, and a wide area terminal device connected to the wide area communication network. Incoming call information transfer comprising: an electronic mail terminal device connected to the high-speed communication network; and the service server device of the present invention connected to any of the telephone communication network, the wide-area communication network, and the high-speed communication network. System.

  According to the present invention, the contents of incoming information can be obtained in a wide range without much delay from the incoming time.

  The overall configuration of the incoming call information transfer system of this embodiment is shown in FIG. In the figure, 1 is a service server device, 2 is a wide area communication network terminal device used for this service, 3 is an IP telephone terminal device connected to a high-speed data network used by a telephone caller, Reference numeral 4 denotes an existing telephone terminal device including a mobile phone that receives a voice message or telephone transfer stored in the service server device 1, 5 denotes a terminal device that sends out an e-mail, and 6 denotes a service server device and the terminal device 2. Is an existing telephone network to which the service server apparatus 1 and the existing telephone terminal apparatus 4 are connected, and 8 is the service server apparatus 1, the IP telephone terminal apparatus 3, and the terminal apparatus 5 Is a high-speed communication network to which is connected, 9 is an IP telephone connection used in the high-speed communication network 8 through which the IP telephone terminal apparatus 3 accesses the service server apparatus 1, and 10 is a terminal apparatus 5 1 is a flow of an electronic mail addressed to the service server device 1, 11 is a flow of information transmitted from the service server device 1 to the terminal device 2 via the wide area communication network 6, and 12 is a service server device 1 by operation of the terminal device 2. 13 is a flow of voice information transmitted from the service server apparatus 1 to the existing telephone terminal apparatus 4, and 14 is an existing telephone terminal apparatus transmitted from the existing telephone terminal apparatus 4 to the service server apparatus 1. 4 is a flow of a push button dial operation.

  In the example of FIG. 1, the terminal device 2 and the existing telephone terminal device 4 are close to each other (for example, in the same room), and a user (not shown) of the terminal device 2 carries the terminal device 2 with or near the terminal. Assume that Further, it is assumed that the IP telephone terminal device 3 and the terminal device 5 are located away from the place where the user of the terminal device 2 is present.

  Therefore, in the following description, in order to make the explanation easy to understand, the IP telephone terminal apparatus 3 in FIG. 1 only makes a call to the service server apparatus 1 through the IP telephone connection 9, and the existing telephone terminal apparatus 4 , Receiving an incoming call from the IP telephone terminal device 3, transmitting an access keyword to the service server device 1 through a dial operation flow 14, and receiving a voice information flow 13 from the service server device 1. Bear.

  However, in practice, the roles of the IP telephone terminal device 3 and the existing telephone terminal device 4 in FIG. 1 can be interchanged. Alternatively, the IP telephone terminal device 3 connected to the high-speed communication network 8 in FIG. 1 is replaced with an existing telephone terminal device 4 ′ (not shown) connected to the existing telephone network 7. 4 'can also constitute the incoming call information transfer system of this embodiment. Alternatively, the existing telephone terminal device 4 connected to the existing telephone network 7 in FIG. 1 is replaced with an IP telephone terminal device 3 ′ (not shown) connected to the high-speed communication network 8. 3 'can also constitute the incoming call information transfer system of this embodiment.

(First Example)
The overall configuration of the incoming call information transfer system according to the first embodiment will be described with reference to FIG. The configuration of the service server device of the first embodiment will be described with reference to FIG. 4 and FIG.

  As shown in FIG. 1, the incoming call information transfer system of the first embodiment includes an existing telephone network 7 or a high-speed communication network 8 as a telephone communication network, a wide area communication network 6, and an existing telephone connected to the existing telephone network 7. Any of the IP telephone terminal device 3 connected to the terminal device 4 or the high-speed communication network 8, the terminal device 2 connected to the wide-area communication network 6, the existing telephone communication network 7, the wide-area communication network 6, and the high-speed communication network 8. Are also connected to the service server device 1 connected thereto. In the first embodiment, the presence of the terminal device 5 that transmits and receives electronic mail is irrelevant.

  As shown in FIGS. 4 and 10, the service server device 1 of the first embodiment is configured so that the existing telephone terminal device 4 or the IP telephone terminal device 3 receives the incoming call to the existing telephone terminal device 4 or the IP telephone terminal device 3. When the call cannot be received, the database unit 53 in the voice telephone corresponding function unit 32 that stores the message from the caller as voice data, and the same user as the user of the existing telephone terminal device 4 or the IP telephone terminal device 3 A database management unit 52 and an information transmission unit 54 that generate and send an access keyword for permitting access to the voice data stored in the database unit 53 to the terminal device 2 connected to the wide area network 6 used by The access keyword transmitted via the existing telephone terminal device 4 or the IP telephone terminal device 3 is received and the database unit 5 Audio data corresponding to the stored the access keyword and a telephone terminal corresponding functional unit 55 to be sent to the addressed to the telephone terminal device.

  That is, in the example of FIG. 1, the service server apparatus 1 receives a call transmitted from the IP telephone terminal apparatus 3 as the IP telephone connection 9, and the service server apparatus 1 stores the voice, generates an access keyword, and the access keyword Is notified to the user of the terminal device 2 by the information flow 11 via the wide area communication network 6, the user operates the existing telephone terminal device 4 in the vicinity, and the access keyword is sent to the service server device 1 as the dial operation flow 14. By notifying, the accumulated voice corresponding to the access key can be heard as the voice information flow 13.

(Second embodiment)
The overall configuration of the incoming call information transfer system according to the first embodiment will be described with reference to FIG. The configuration of the service server device of the second embodiment will be described with reference to FIG. 4 and FIG.

  As shown in FIG. 1, the incoming call information transfer system according to the second embodiment includes an existing telephone network 7 or a high-speed communication network 8 as a telephone communication network, a wide area communication network 6, and an existing telephone connected to the existing telephone network 7. An IP telephone terminal device 3 connected to the terminal device 4 or the high-speed communication network 8, a terminal device 2 connected to the wide-area communication network 6, and a terminal device 5 as an electronic mail terminal device connected to the high-speed communication network 8. The service server device 1 connected to any of the existing telephone network 7, the wide area communication network 6, and the high-speed communication network 8.

  As shown in FIGS. 4 and 17, the service server device 1 according to the second embodiment receives the electronic device when the terminal device 5 is in an unreceivable state when the electronic device receives an electronic mail. An e-mail voice conversion unit 72 that extracts the header of the mail and the document message and converts the extracted header and document message contents into voice data, a database unit 75 that stores the voice data, and a user of the terminal device 5 Database management unit 73 that generates and sends an access keyword for permitting access to the voice data stored in the database unit 75 to the terminal device 2 connected to the wide area communication network 6 used by the same user. And the information sending unit 74 and the access keyword transmitted via the existing telephone terminal device 4 or the IP telephone terminal device 3. Audio data corresponding to the stored the access keyword receives de in the database unit 75 and a telephone terminal corresponding functional unit 76 to be sent to the addressed to the telephone terminal device.

  That is, in the example of FIG. 1, the service server device 1 receives an electronic mail transmitted from the terminal device 5 as an electronic mail flow 10, converts the voice into the service server device 1, stores the voice, and generates an access keyword. The access keyword is notified to the user of the terminal device 2 by the information flow 11 via the wide area communication network 6, and the user of the terminal device 2 operates the existing telephone terminal device 4 in the vicinity, and the dial operation flow 14 By notifying the service keyword to the service server device 1, the accumulated voice corresponding to the access keyword can be heard as the voice information flow 13.

(Third embodiment)
The configuration of the service server device 1 according to the third embodiment will be described with reference to FIGS. 4 and 10. The description of the overall configuration of the incoming information transfer system of the third embodiment is the same as that of the first embodiment.

  As shown in FIGS. 4 and 10, the service server device 1 of the third embodiment has the existing telephone terminal device 4 or the IP telephone terminal device 3 when the incoming call is made to the existing telephone terminal device 4 or the IP telephone terminal device 3. When the incoming call cannot be received, the voice telephone request corresponding unit 51 and the line interface unit 34 in the voice telephone corresponding function unit 32 that holds the incoming line for a predetermined time and the user of the existing telephone terminal device 4 or the IP telephone terminal device 3 The terminal device 2 connected to the wide-area communication network 6 used by the same user displays a message indicating that the incoming line is on hold and generates an access keyword for permitting connection to the incoming line. The database management unit 52 and the information transmission unit 54 to be sent and the access keyword transmitted via the existing telephone terminal device 4 or the IP telephone terminal device 3 Receive and a telephone terminal corresponding functional unit 55 to connect the incoming line being held by the line interface unit 34 to the telephone terminal device.

  That is, in the example of FIG. 1, the incoming line for telephone communication transmitted from the IP telephone terminal apparatus 3 as the IP telephone connection 9 is held by the service server apparatus 1, an access keyword is generated, and the access keyword is stored in the wide area network. The user of the terminal device 2 is notified in the information flow 11 via 6, the user of the terminal device 2 operates the existing telephone terminal device 4 in the vicinity, and the access keyword is sent to the service server device 1 as the dial operation flow 14. By notifying, the service server apparatus 1 can connect the pending incoming line corresponding to the access keyword to the existing telephone terminal apparatus 4.

(Fourth embodiment)
The configuration of the service server device 1 according to the fourth embodiment will be described with reference to FIGS. 4 and 10. The description of the overall configuration of the incoming information transfer system of the fourth embodiment is the same as that of the first embodiment.

  As shown in FIGS. 4 and 10, the service server device 1 of the fourth embodiment has the existing telephone terminal device 4 or the IP telephone terminal device 3 at the time of an incoming call to the existing telephone terminal device 4 or the IP telephone terminal device 3. When the incoming call cannot be received, the voice telephone request corresponding unit 51 and the line interface unit 34 in the voice telephone corresponding function unit 32 that holds the incoming line for a predetermined time and the user of the existing telephone terminal device 4 or the IP telephone terminal device 3 To the terminal device 2 connected to the wide area network 6 used by the same user, a message indicating that the incoming line is on hold is generated and an access keyword for permitting transfer of the incoming call is generated and sent. The database management unit 52 and the information transmission unit 54 that receive the access keyword transmitted via the terminal device 2 and receive the access keyword to the line interface unit 34. Incoming lines that are pending Ri and a telephone terminal corresponding functional unit 55 to be connected to the telephone terminal of the call forwarding destination which is informed via the terminal device 2.

  That is, in the example of FIG. 1, the incoming line for telephone communication transmitted from the IP telephone terminal apparatus 3 as the IP telephone connection 9 is held by the service server apparatus 1, an access keyword is generated, and the access keyword is stored in the wide area network. 6, the user of the terminal device 2 is notified by the information flow 11 via the terminal 6, and the user of the terminal device 2 operates the terminal device 2 to notify the service server device 1 of the telephone number and access keyword of the existing telephone terminal device 4. By doing so, it is possible to transfer and connect to the existing telephone terminal device 4 on the basis of the telephone number given the pending incoming line corresponding to the access keyword.

(Summary of the first to fourth embodiments)
In the above description of the first to fourth embodiments, the configuration of the service server device 1 in each embodiment has been described individually. However, in practice, the first to fourth embodiments described above are performed by the service server device 1 having the same configuration. Four embodiments can be implemented.

  Below, the structure and operation | movement of the service server apparatus 1 used for said 1st-4th Example and the structure and operation | movement of the terminal device 2 are demonstrated in detail.

  In the following description, the description will be made on the assumption that the existing telephone terminal device 4 or the IP telephone terminal device 3 is in an incoming call impossible state.

(Description of the configuration of the terminal device 2)
FIG. 2 shows a configuration of the terminal device 2 of FIG. In the figure, 21 is an interface circuit used for connection with the wide area network 6, 22 is a processing unit that handles processing of exchange with the service server device 1, and 23 is a display operation unit that serves as an interface with the user. 24 is a physical interface used for connection with the wide area communication network 6.

  The physical interface is, for example, an antenna (for wireless connection) or a connector (for wired connection). The access keyword display in the first to fourth embodiments and the telephone number input in the fourth embodiment are performed via the display operation unit 4.

(Description of operation of terminal device 2)
FIG. 3 shows the operation of the terminal device 2. After startup, the system waits for an operation in step S1, and waits for an access keyword display request or information on whether or not there is a reserved line from the service server device 1 via the wide area communication network 6.

  In the case of the first and second embodiments, only an access keyword display request is sent, and in the case of the third and fourth embodiments, an access keyword display request and information on whether or not there is a reserved line are delivered.

  After receiving the access keyword display request or reserved line presence / absence information in step S2, the access keyword is displayed on the display operation unit 23 in step S3. Thereafter, a determination is made based on the reserved line presence / absence information in step S4. If there is no reserved line, the process returns to step S1 and waits for the next step S2 (access keyword display or reserved line presence / absence information). If there is a reserved line in step S4, the presence of the reserved line is displayed on the display operation unit 23 in step S5, and the presence or absence of the transfer number input from the display unit 23 is waited in step S6.

  If there is no transfer number input within a certain time, it is determined that there is no input and the process returns to step S1. In this part, the function of the third embodiment is configured. When the transfer number is input in step S6, the access keyword received by the service server device 1 as the information flow 12 in step S7 and the transfer destination number input from the display operation unit 23 are sent, and step S1 It becomes a waiting state. Up to this point, the functions of the fourth embodiment are configured.

(Description of the configuration of the service server device 1)
FIG. 4 shows the configuration of the service server device 1. In the figure, reference numeral 31 denotes a management function unit for managing the terminal device status and service contents of the terminal device 2 or the existing telephone terminal device 4 used for notification in this embodiment. , Third and fourth embodiments), and 33 is an electronic mail function unit for realizing a service function (second example) for electronic mail from the electronic mail terminal. 1 is a line interface unit for connecting to the wide area network 6, the existing telephone network 7, and the high speed communication network 8 shown in FIG. 1 and holding and transferring the telephone line, and 35 is a connection to the wide area network 6. , 36 is a connection to the existing telephone network 7, 37 is a connection to the high-speed communication network 8, 38 is a management function unit 31, a voice telephone support function unit 32, an e-mail support function unit 33, a line interface A connection function portion for connecting together the Esu portion 34.

(Description of the configuration of the management function unit 31)
FIG. 5 shows the configuration of the management function unit 31 shown in FIG. In the figure, reference numeral 41 denotes a search function unit that searches the database unit 42 in response to inquiries from the voice telephone function unit 32 and the e-mail function unit 33 and returns a result, and 42 is the terminal device 2 and the existing telephone terminal device 4. , 43 is a database unit for accumulating information on service functions, 43 is a telephone terminal monitoring function unit that monitors the connection state of the existing telephone terminal device 4 including a mobile phone and reflects it in the database unit 42 as needed, 44 is a database unit 42 is a setting operation function unit for adding and changing the operation mode, telephone number and e-mail address of the telephone terminal, 45 is an interface unit for connecting to the function connection unit 38, and 46 is a function connection unit 38. Is a connection to.

(Description of internal data of the database unit 42)
FIG. 6 shows internal data of the database unit 42 of FIG. The telephone number or e-mail address of the existing telephone terminal device 4, the operation mode (line holding transfer or recording), the wide area network address of the terminal device 2, and the connection status of the existing telephone terminal device 4 are registered in one record. The telephone terminal monitoring function unit 43 updates the connection state in the record as needed according to the connection state of the existing telephone terminal device 4 including the mobile phone to the line. The setting operation function unit 44 changes the operation mode, telephone number, or e-mail address in the record, and generates or deletes a new record.

(Description of operation of telephone terminal monitoring function unit 43)
FIG. 7 shows the operation of the telephone terminal monitoring function unit 43 of FIG. In step S10, the telephone number of the existing telephone terminal device 4 is read from one record in the database unit 42. In step S11, it is confirmed whether or not connection to the telephone number is possible. In step S12, the connection state is written in the record as the availability of incoming calls. In step S13, the record is advanced by one. When the final record is reached, the process moves to the first record and repeats S11 to S13. The telephone terminal monitoring function unit 43 does not perform an operation when the record is an e-mail address.

(Description of operation of setting operation function unit 44)
FIG. 8 shows the operation of the setting operation function unit 44 of FIG. Step S20 is a record change acceptance waiting of the database unit 42. When a change request is given from the outside of the apparatus, the operation proceeds to the next operation. Steps S21 and S22 are a change of a telephone number or an e-mail address, and when a record exists in the case of a telephone number, the record is changed or deleted based on incidental information as step S23, If the record is not registered, a new record is generated based on the incidental information. The incidental information at this time is a command for changing, adding, or deleting the contents and records of the database unit 52.

  If it is determined in step S21 that it is not a telephone number, a request determination as an e-mail address is performed in step 22, and the record is changed or deleted based on incidental information in step S24. In this case, a new record is generated based on the incidental information. The incidental information at this time is an instruction to change, add, or delete the contents of the database unit 42 and the record. In the case of an electronic mail, the connection state of the database unit 42 indicates whether or not the electronic mail can be received.

(Explains the operation of the search function unit 41)
FIG. 9 shows the operation of the search function unit 41 in FIG. In step S30, an inquiry from the voice telephone function unit 32 and the electronic mail function unit 33 is awaited. In S31, the database unit 42 is searched using the telephone number or e-mail address included in the inquiry as a key. If the search is successful, the information of the corresponding record in the database unit 42 is returned to the inquiry source in step S32. If the search is unsuccessful, an error is notified to the inquiry source in step S33.

(Description of the configuration of the voice telephone function unit 32)
FIG. 10 shows the configuration of the voice telephone function unit 32 shown in FIG. In the figure, reference numeral 51 denotes a voice telephone request responding unit that performs an operation by confirming the hold transfer or recording to the management function unit 31 in response to a request from the voice telephone terminal, and 52 is accessed in response to a request from the voice telephone request corresponding unit 51 A database management unit for generating a keyword and registering a record to which information on presence / absence of hold (hold transfer or recording) is added to the database unit 53. 53 is an access keyword in the internal information record, and information on whether or not there is hold , A database unit containing voice data (in the case of recording) or hold information for the line interface unit 34 (in the case of hold transfer), 54 is sent to the terminal device 2 in accordance with an instruction from the voice telephone request handling unit 1 Is an information transmission unit to the terminal device 2 for notifying the terminal device, and 55 is a telephone terminal corresponding function unit corresponding to access from the existing telephone terminal device 4 56 is a wide area network terminal corresponding unit corresponding to access from the terminal device 2, 57 is a flow of an access request from the voice telephone request corresponding unit 51 to the database management unit 52, and 58 is a voice from the database management unit 52. The search result and record information flow to the telephone request handling unit 51, 59 is a connection interface to the function connection unit 38, and 60 is a connection to the function connection unit 38.

(Description of internal data of database unit 53)
FIG. 11 shows the inside of the database unit 53 of FIG. In one record, an access keyword, line hold information, incoming voice data, or line hold information in the line interface unit 34 of the line is stored. Each record is generated for each access keyword.

(Explanation of operation of voice call request response unit 51)
FIG. 12 shows the operation of the voice telephone request handling unit 51 of FIG. In step S40, a connection request from the telephone terminal is awaited. In step S41, a search request is sent to the management function unit 31 using the telephone number of the telephone terminal as a key, and the record information (operation mode, wide area network address) is received. If the search is unsuccessful, the request source is notified that there is no corresponding number in step S42, and the process returns to step S40. If the search is successful, the operation mode is determined in step S43. In the case of the hold mode, the line interface unit 34 is requested to hold the line, and information necessary for hold transfer is obtained.

  Next, in step S46, the database management unit 52 is requested to record the hold information, and the access keyword of the record is obtained. If the recording mode is set in step S43, the database management unit 52 is requested to record the voice data, and the access keyword of the record is received. After step S45 or step S46 is completed, the information transmission unit 54 is requested to send an access keyword to the terminal device 2 via the wide area communication network 6 in step S47.

(Description of operation of database management unit 52)
FIG. 13 shows the operation of the database management unit 52 of FIG. In step S50, an operation request from the voice telephone request handling unit 51 is awaited. In step S51, the function is determined. If the line is on hold (hold), hold information is received from the voice telephone request response unit 51 in step S52. In the case of recording in the function determination in step S51, audio data is temporarily stored in step S53. After step S52 or S53, access keyword generation and notification to the voice telephone request handling unit 51 are performed in step S54, and a record is generated in the database unit 53.

(Description of operation of information sending unit 54)
FIG. 14 shows the operation of the information sending unit 54 in FIG. In step S60, the process waits for an access keyword, information on presence / absence of a reserved line, and an address of the wide area network 6 from the voice telephone request handling unit 51. In step S61, the above-mentioned information (access keyword, information on presence / absence of reserved line, address of wide area network 6) received from voice telephone request handling unit 51 is sent to terminal device 2 having the address of wide area network 6.

(Description of the operation of the telephone terminal function unit 55)
FIG. 15 shows the operation of the telephone terminal corresponding function unit 55. In step S70, access from the existing telephone terminal device 4 is awaited. In step S71, an access keyword is read from the existing telephone terminal device 4 using a push button sound (DTMF) or a dial pulse. In step S72, the access keyword is used to search the database unit 53, and the corresponding record is read. If the search in step S72 fails, the access keyword is transferred to the e-mail handling function unit 33 in step S73 because the possibility of reading the mail information remains. If the search in step S72 is successful, it is determined in step S74 whether there is a hold based on the hold information of the record. If the hold information is present in step S74, the hold information of the corresponding record is read in step S75, and the line interface unit 34 is requested to connect the line being accessed to the line of the hold information in step S77. If there is no hold information (recording) in step S74, the incoming voice data of the corresponding record is reproduced on the accessed line. After step S76 or S77, the process returns to step S70.

(Description of the operation of the wide area network terminal corresponding unit 56)
FIG. 16 shows the operation of the wide area network terminal corresponding unit 56. In step S80, access from the terminal device 2 of the wide area communication network 6 is awaited. In step S81, the access keyword input from the terminal device 2 using the display operation unit 23 is fetched. In step S82, the access keyword is used to search the database unit 53, and the corresponding record is read. If the search in step S82 fails, the terminal device 2 is notified of the absence of the corresponding access keyword in step S83. If the search is successful in step S82, it is determined in step S74 whether there is a hold based on the hold information of the corresponding record. If there is hold information in step S84, the telephone number of the existing telephone terminal device 4 to which the relevant hold line is transferred is read via the display operation unit 23 of the terminal device 2 in step S85, and the line interface unit 34 is read in step S87. The transfer request to the telephone number read in step S85 of the line of the corresponding hold information is made. After step S86 or S87, the process returns to step S80.

(Description of the configuration of the e-mail correspondence function unit 33)
FIG. 17 shows the configuration of the e-mail correspondence function unit 33 of FIG. In the figure, 71 is an e-mail request response unit that confirms the recording with the management function unit 31 in response to the arrival of the e-mail, and 72 is an e-mail request received in response to a request from the e-mail request response unit 71. An e-mail voice converting unit that converts the information of the e-mail into a voice, and 73 generates an access keyword in response to a request from the e-mail request handling unit 71, along with the e-mail voice data converted by the e-mail voice converting unit 72 A database management unit registered in the database unit 75 as one record, 74 is an information sending unit to the terminal device 2 of the wide area communication network 6 for notifying the terminal device 2 of information in accordance with an instruction from the e-mail request handling unit 71 75 is a database unit containing access keywords and voice data in the record of the internal information, and 76 is from the existing telephone terminal 4 A telephone terminal compatible function unit corresponding to access, 77 is a connection interface to the function connection unit 38, 78 is a connection to the function connection unit 38, and 79 is an email voice conversion from the email request response unit 71 80 is a flow of an e-mail voice request to the unit 72 and an access request to the database management unit 73, 80 is an access request to the database management unit 73 and a flow of voice data, and 81 is an e-mail from the database management unit 73 It is a flow of search results and record information to the request handling unit 71.

(Description of internal data of the database unit 75)
FIG. 18 shows the inside of the database unit 75 of FIG. Voice data obtained by voice conversion of access keywords and e-mails is stored in one record. Each record is generated for each access keyword.

(Description of operation of e-mail request handling unit 71)
FIG. 19 shows the operation of the e-mail request handling unit 71 of FIG. In step S90, it is waiting for arrival of an e-mail, and the process moves to step S91 upon arrival. In step S91, a search request is sent to the management function unit 31 using the destination mail address as a key, and the corresponding record information (operation mode, wide area network address) is received. If the search is unsuccessful, the request source is notified of the absence of the corresponding mail address in step S93, and the process returns to step S90. If the search is successful, in step S92, the e-mail voice conversion unit 72 is requested to convert the e-mail information into voice data and register it in the database unit 75 via the database management unit 73. In step S94, the access keyword of the corresponding record is received from the database management unit 73 as a result of step S92. In step S95, the access keyword is transmitted to the information transmission unit 74 to the terminal device 2 of the corresponding wide area communication network 6.

(Description of operation of database management unit 73)
FIG. 20 shows the operation of the database management unit 73 in FIG. In step S100, there is an operation request waiting from the e-mail request handling unit 71. In step S101, the voice data output from the email voice converter 72 is temporarily stored. In step S102, an access keyword is generated and notified to the e-mail request handling unit 71. In step S103, a record including the voice data and the access keyword is generated in the database unit 75.

(Description of operation of information sending unit 74)
FIG. 21 shows the operation of the information sending unit 74 in FIG. In step S110, the process waits for an access keyword and a wide area network address, and moves to step S111 upon receiving information from the e-mail request handling unit 71. In step S111, an access keyword is sent to the terminal device 2 having the wide area network address, and the process returns to step S110.

(Description of the operation of the telephone terminal function unit 76)
FIG. 22 shows the operation of the telephone terminal corresponding function unit 76 of FIG. In step S120, the incoming call waiting from the existing telephone terminal device 4 or the access keyword transfer waiting from the voice telephone corresponding function unit 32 is awaited. In step S121, an access keyword is read from the existing telephone terminal device 4 using a push button sound (DTMF) or a dial pulse. In step S122, the database unit 75 is searched using the access keyword as a key, and the corresponding record is read. If the search in step S122 fails, the line is disconnected in step S123, and the process returns to step S120. If the search in step S122 is successful, the voice data of the corresponding record is reproduced for the corresponding access telephone line in step S124.

(Example summary)
In the present embodiment, with respect to the arrangement position of the service server device 1 in FIG. 1, a method of arranging it integrally with a switching facility in a subscriber telephone network including a cellular phone, or a subscriber telephone network including a cellular phone and an IP telephone can be connected Is arranged as one terminal device of the network.

  In the case of a method of being arranged integrally with a switching facility in a subscriber telephone network including a mobile phone, a call originated from the IP telephone terminal device 3 or a telephone originated from the existing telephone terminal device 4 in FIG. It is automatically connected to the service server device 1 according to (setting based on the contract), and the function of the service server device 1 shown in the present embodiment is provided.

  Further, in the arrangement method, the operation of step S11 in FIG. 7 showing the operation of the telephone terminal monitoring function unit 43 in FIG. 5 which is a partial function in the management function unit 31 in FIG. (Confirmation) connection confirmation operation is a location register that monitors the position information and connection information of the mobile phone when the target is a mobile phone, and the connection authentication and operation status monitoring of the IP phone when the target is an IP phone. In the case of a general telephone terminal (analog line, ISDN, etc.), it is an accommodation switch.

  In the case of a method of arranging as one terminal device of a network to which a subscriber telephone network including a mobile phone and an IP phone can be connected, a call originated from the IP telephone terminal device 3 and the existing telephone terminal device 4 in FIG. The telephone number is addressed to the telephone number given by the exchange in which the service server device 1 is accommodated, and in order to access the service server device 1, the user must make a call to the telephone number.

  Further, in the arrangement method, the operation of step S11 in FIG. 7 showing the operation of the telephone terminal monitoring function unit 43 in FIG. 5 which is a partial function in the management function unit 31 in FIG. When the target is a mobile phone or an IP phone, a call to the connection check target telephone terminal is made and the presence or absence of a ringing tone (if there is no connection, there is a voice message) is performed.

  In the case of a general telephone terminal device (analog line, ISDN, etc.), even if a call is made to the telephone terminal device whose connection is to be confirmed, the dial tone returned from the exchange cannot distinguish between unconnected and busy. In addition, since the possibility of unconnection due to a line failure or the like is low, in the case of the telephone terminal device in this arrangement, the connection confirmation in the operation of step S11 in FIG. 7 (confirmation of connection to a telephone number) is performed. The operation is not performed, and the connection state in FIG. 6 is always “connected”.

  According to the present invention, the contents of the incoming call information can be obtained in a wide range without much delay from the incoming call time, so that convenience for the user can be improved.

The whole block diagram of a present Example. The block diagram of the terminal device of a present Example. The flowchart which shows operation | movement of the process part of a terminal device. The block diagram of a service server apparatus. The block diagram of the management function part of a service server apparatus. The figure which shows the internal data of the database part of a management function part. The flowchart which shows operation | movement of a telephone terminal monitoring function part. The flowchart which shows operation | movement of a setting operation function part. The flowchart which shows operation | movement of a search function part. The block diagram of a voice telephone corresponding | compatible function part. The figure which shows the internal data of the database part of a voice telephone corresponding | compatible function part. The flowchart which shows operation | movement of a voice telephone request | requirement response part. The flowchart which shows operation | movement of the database management part of a voice telephone corresponding | compatible function part. The flowchart which shows operation | movement of the information transmission part of a voice telephone corresponding | compatible function part. The flowchart which shows operation | movement of the telephone terminal corresponding | compatible function part of a voice telephone corresponding | compatible function part. The flowchart which shows the operation | movement of a wide area network terminal corresponding part. The block diagram of an electronic mail corresponding function part. The figure which shows the internal data of the database part of an electronic mail corresponding | compatible function part. The flowchart which shows operation | movement of an e-mail request | requirement response part. The flowchart which shows operation | movement of the database management part of an electronic mail corresponding | compatible function part. The flowchart which shows operation | movement of the information transmission part of an electronic mail corresponding | compatible function part. The flowchart which shows operation | movement of the telephone terminal corresponding | compatible function part of an electronic mail corresponding | compatible function part.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Service server apparatus 2, 5 Terminal apparatus 3 IP telephone terminal apparatus 4 Existing telephone terminal apparatus 6 Wide area communication network 7 Existing telephone network 8 High-speed communication network 9 IP telephone connection 10 E-mail flow 11, 12 Information flow 13 Voice information Flow 14 Dial operation flow 21 Interface circuit 22 Processing unit 23 Display operation unit 24 Physical interface 31 Management function unit 32 Voice telephone function unit 33 E-mail function unit 34 Line interface unit 35, 36, 46, 60, 78 Connection 37 existing telephone line 38 function connection part 41 search function part 42, 53, 75 database part 43 telephone terminal monitoring function part 44 setting operation function part 45 interface part 51 voice telephone request response part 52, 73 database management part 54, 74 information transmission 55, 76 Telephone terminal function unit 56 Wide area network terminal support unit 5 Access request flow 58 Search result and record information flow 59, 77 Connection interface 71 Email request response unit 72 Email voice conversion unit 79 Email voice request and access request flow 80 Access request and voice data flow 81 Search Result and record information flow

Claims (10)

Means for storing a message from the caller as voice data when the telephone terminal apparatus is in a state incapable of receiving a call when the telephone terminal apparatus receives the call;
An access keyword for permitting access to the voice data stored in the storing means is sent to a wide-area terminal connected to a wide-area communication network used by the same user as the telephone terminal. Means,
A service server device comprising: means for receiving the access keyword transmitted via the telephone terminal device and sending voice data corresponding to the access keyword stored in the storage means to the telephone terminal device. When an e-mail arrives at an e-mail terminal device that receives an e-mail, if the e-mail terminal device is in an unreceivable state, the e-mail header and document message are extracted, and the contents of the extracted header and document message Means for converting to audio data;
Means for storing the audio data;
An access keyword for permitting access to the voice data stored in the storage means is sent to a wide area terminal connected to a wide area network used by the same user as the user of the electronic mail terminal Means to
A service server device comprising: means for receiving the access keyword transmitted via the telephone terminal device and sending voice data corresponding to the access keyword stored in the storage means to the telephone terminal device. A means for holding the incoming line for a predetermined time when the telephone terminal device is in a state where the incoming call cannot be received at the time of incoming to the telephone terminal device;
In order to display that the incoming line is on hold and to permit the connection to the incoming line to the wide area terminal connected to the wide area network used by the same user as the user of the telephone terminal A means of sending access keywords for
Means for receiving the access keyword transmitted through the telephone terminal device and connecting the incoming line held by the holding means to the telephone terminal device. A means for holding the incoming line for a predetermined time when the telephone terminal device is in a state where the incoming call cannot be received at the time of incoming to the telephone terminal device;
Access to a wide area terminal connected to a wide area network used by the same user of the telephone terminal as an indication that the incoming line is on hold and to permit transfer of the incoming call A means of sending keywords,
Means for receiving the access keyword transmitted through the wide area terminal apparatus and connecting the incoming line held by the means for holding to the telephone terminal apparatus of the incoming call forwarding destination notified through the wide area terminal apparatus And a service server device. When an incoming call to a telephone terminal device is in a state where the incoming call cannot be received, a message from the caller is stored as voice data,
Sending an access keyword for permitting access to the stored voice data to a wide area terminal connected to a wide area network used by the same user as the user of the telephone terminal,
An incoming call information transfer method for receiving the access keyword transmitted via a telephone terminal device and transmitting voice data corresponding to the stored access keyword to the telephone terminal device. When an e-mail arrives at an e-mail terminal device that receives an e-mail, when the e-mail terminal device is in an unreceivable state, the e-mail header and document message are extracted,
Convert the contents of the extracted header and document message into voice data and store it,
Sending an access keyword for permitting access to the stored voice data to a wide area terminal connected to a wide area communication network used by the same user as the user of the e-mail terminal,
An incoming call information transfer method for receiving the access keyword transmitted via a telephone terminal device and transmitting voice data corresponding to the stored access keyword to the telephone terminal device. When the telephone terminal device is in a state where the incoming call cannot be received, the incoming line is held for a predetermined time,
In order to display that the incoming line is on hold and to permit the connection to the incoming line to the wide area terminal connected to the wide area network used by the same user as the user of the telephone terminal Send access keywords for
An incoming call information transfer method for receiving the access keyword transmitted via a telephone terminal device and connecting the held incoming line to the telephone terminal device. When the telephone terminal device is in a state where the incoming call cannot be received, the incoming line is held for a predetermined time,
Access to a wide area terminal connected to a wide area network used by the same user of the telephone terminal as an indication that the incoming line is on hold and to permit transfer of the incoming call Send keywords,
An incoming call information transfer method for receiving the access keyword transmitted through the wide area terminal apparatus and connecting the held incoming line to a telephone terminal apparatus of an incoming call transfer destination notified through the wide area terminal apparatus. A telephone communication network;
A wide area communication network;
A telephone terminal device connected to the telephone communication network;
A wide-area terminal device connected to the wide-area communication network;
An incoming call information transfer system comprising: the service server device according to claim 1, which is connected to both the telephone communication network and the wide area communication network. A telephone communication network;
A wide area communication network;
A high-speed communication network;
A telephone terminal device connected to the telephone communication network;
A wide-area terminal device connected to the wide-area communication network;
An e-mail terminal device connected to the high-speed communication network;
An incoming call information transfer system comprising: the service server device according to claim 1 connected to any of the telephone communication network, the wide area communication network, and the high speed communication network.

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