JP2006321647A - Delivery system, delivery method and delivery management slip - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a delivery system for enabling a home delivery dealer to deliver while keeping interchangeability with a delivery management system of ordinary mail delivery, by effectively performing a sales promotion plan such as direct mail, while solving the problem on compliance for a delivery source. <P>SOLUTION: This delivery system delivers delivery goods M unstuck with a label for recording personal information including a name of the delivery source and/or printing the personal information by being posted in a mailbox PS arranged in a delivery destination. A delivery management slip CD provided with at least an address of the delivery destination and a bar code properly allocated with every delivery goods M is distributed to a deliverer DL as information on the delivery destination. A server device 10 stores a delivery state of the delivery goods M in response to order receiving information on the basis of bar code information received with every delivery of the delivery goods M from a portable terminal 40 possessed by the deliverer DL. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a delivery system and delivery method for delivering a predetermined delivery item deposited from a delivery source to a mailbox at a delivery destination, and a delivery management slip used in this delivery system, and in particular, delivering so-called direct mail. The present invention relates to a delivery system and delivery method suitable for the case, and a delivery management slip.

  In recent years, there are a wide variety of forms aimed at promoting sales of goods and services, but forms of distributing paper media such as leaflets and pamphlets as so-called direct mails have been actively performed.

  As a method of delivering a delivery such as a flyer or a pamphlet like this direct mail, when the delivery destination is not specified for each individual house but specified in units of a predetermined area, There is what is called posting, which is randomly posted to the mailbox of the corresponding private house. Since this posting does not use an individual as a delivery destination, it is not necessary to provide personal information such as the address and name of the delivery destination in the delivery. On the other hand, when a delivery destination is designated for each individual home, a method of delivering as a home delivery called a so-called mail service is frequently used in addition to a method of delivering as mail. Both of these methods are used for posting to a mailbox at a designated delivery destination. Personal information such as the address and name of the delivery destination is printed directly on the delivery, or a label printed with such personal information is delivered. It is the same in that it is affixed to an object. In addition, in mail service, since the delivery is directly posted to the mailbox, you do not get the receipt of the delivery address. Unlike the postal service, the barcode assigned to each delivery is labeled. Is attached to the delivery, and when delivering the delivery, the delivery person optically reads the bar code to notify the predetermined management center of the completion of delivery, or the management center indicates that the delivery has failed. (See, for example, Non-Patent Document 1 and Patent Document 1). As a result, in the mail service, it is possible to track the delivery status of individual deliverables and view the delivery history.

District home delivery, "P2 mail service", [online], [Search April 2, 2005], Internet <URL: http://www.tikutakubin.com/> JP 2003-132132 A

  By the way, it is important for each company that is a delivery source of direct mail or the like to approach individuals belonging to a specific category in order to improve the sales promotion effect by direct mail or the like. Therefore, in order to identify individuals belonging to a specific category, each company uses a name list in which personal information such as an individual's address and name is used to determine a delivery destination such as direct mail.

  However, as the “Act on the Protection of Personal Information” came into effect on April 1, 2005, it is easily assumed that regulations will be imposed on the sales promotion plans of each company. In other words, after the enforcement of the law, each company needs to build a sales promotion plan based on the compliance system with the aim of compliance management. Therefore, each company is forced to review and ban the use of a list of directories containing personal information. In order to post deliveries to the mail box of the destination specified using the mail service, each company's personal information It becomes difficult to affix the label with the mark to the delivery, and the sales promotion plan by direct mail or the like has to be abandoned. Along with this, there is a concern about a decrease in the quantity handled in the home delivery industry that handles e-mail services.

  Here, in order not to affix a label on which personal information is printed to a delivery item, it is also possible to perform the above-described posting in which a direct mail or the like is randomly sent to a personal mailbox. However, this posting not only has a low sales promotion effect, but also has a problem that it cannot manage that the delivery has been delivered reliably. In addition, in the case of a courier company that specially delivers ordinary mail services, there is an undeniable possibility that the delivery method between mail service and posting will be fundamentally affected if the posting service is used together. Therefore, the present condition is that the delivery company specializing in mail service cannot perform the posting business.

  The present invention has been made in view of such circumstances, and for delivery companies, it is possible to effectively carry out a sales promotion plan such as direct mail while solving a compliance problem. An object of the present invention is to provide a delivery system and delivery method capable of delivering while maintaining compatibility with the delivery management system of a normal mail service, and a delivery management slip used in this delivery system.

  A delivery system according to the present invention that achieves the above-described object is a delivery system that delivers a predetermined delivery item deposited from a delivery source by posting it to a mail box installed at a delivery destination, and delivers the delivery item. At least a courier terminal for managing the quantity of the delivery items received by the courier from the delivery source. Here, it is assumed that the delivery item has no description of personal information including the name of the delivery destination and / or a label on which the personal information is printed. The delivery person who posts the delivery to the mailbox installed at the delivery destination is a delivery management form distributed from the courier, and the name of the delivery destination is not provided as information about the delivery destination. In addition, the delivery is based on at least a delivery management form provided with the address of the delivery destination.

  In such a delivery system according to the present invention, without describing personal information including the name of the delivery destination or attaching a label on which the personal information is printed on the delivery item, The delivery item is delivered based on at least a delivery management form provided with the address of the delivery destination. That is, in the delivery system according to the present invention, the delivery is not delivered to the individual of the delivery destination, but is delivered to the address of the delivery destination.

  In addition, a delivery system according to the present invention includes a server device that centrally manages information related to delivery of the delivery received by the delivery company from the delivery source, and a portable terminal that the deliverer possesses at the time of delivery. The portable terminal transmits information indicating a delivery result to the server device each time the delivery is delivered, and the server device receives the delivery based on the information received from the portable terminal. The delivery status of the goods is stored in correspondence with the order information, and information related to delivery of the delivery goods is displayed on the display means of the delivery company terminal in response to a request from the delivery company terminal.

  Specifically, the delivery management slip is provided with at least an address of the delivery destination and unreadable information uniquely assigned to each delivery item as information on the delivery destination. The portable terminal transmits the unreadable information provided in the delivery management slip to the server device every time the delivery is delivered, and the server device receives the information from the portable terminal. Based on the received unreadable information, the delivery status of the delivery item is stored in correspondence with the order information, and information related to delivery of the delivery item is received in response to a request from the courier terminal. Display on the display means of the machine.

  As a result, in the delivery system according to the present invention, the courier can track the delivery status and view the delivery history of any delivery item under the delivery management system similar to that of the existing mail service. it can.

  It is desirable to use a barcode as the unreadable information. In this case, the portable terminal is connected to a barcode reader possessed by the delivery person, and the barcode information obtained by optically reading the barcode by the barcode reader has been delivered or What is necessary is just to transmit to the said server apparatus with the information which showed that it was not able to deliver.

  Furthermore, a delivery system according to the present invention includes a delivery source terminal possessed by a delivery source of the delivery item, and the server device receives information on delivery of the delivery item in response to a request from the delivery source terminal device. Is displayed on the display means of the delivery source terminal. As a result, in the delivery system according to the present invention, the delivery source can arbitrarily track the delivery status and browse the delivery history of the delivery item for which delivery has been ordered from the delivery company.

  Moreover, it is desirable that the delivery management slip is provided with a return reason description column for describing the reason why the delivery cannot be delivered. Thereby, in the delivery system according to the present invention, after the delivery is completed, the delivery management form is collected by the courier, the reason for the return of the delivery that could not be delivered is analyzed, and appropriate measures such as re-delivery can be taken. In addition, it is possible to display information related to the delivery of the returned goods that could not be delivered on the display means of the courier terminal or the delivery source terminal according to the reason why the delivery could not be delivered.

  In addition, a delivery method according to the present invention that achieves the above-described object is a delivery method for delivering a predetermined delivery item deposited from a delivery source by posting to a mailbox installed at the delivery destination. At least the delivery item using the delivery company terminal possessed by the delivery company who has received the delivery work of the delivery item without the description of the personal information including the name and / or the label on which the personal information is printed. In the process of performing the quantity management, and the delivery person who posts the delivery to the mailbox installed at the delivery destination from the courier, the name of the delivery destination is not provided as information on the delivery destination, And a step of distributing a delivery management slip provided with at least the address of the delivery destination, and a step of delivering the delivery by the delivery person based on the delivery management slip. It is.

  In such a delivery method according to the present invention, it is possible to deliver a delivery to the address of the delivery destination, not to deliver the delivery to the individual of the delivery destination.

  Further, the delivery management slip according to the present invention that achieves the above-described object is a delivery management possessed by a delivery person when delivering a predetermined delivery item deposited from a delivery source by posting it on a mailbox installed at a delivery destination. The delivery item is one in which the personal information including the name of the delivery destination is not described and / or the label on which the personal information is printed is not attached. As information about the delivery destination, the name of the delivery destination is not provided, but at least the address of the delivery destination is provided.

  In such a delivery system using the delivery management slip according to the present invention, even if personal information is not written or a label is affixed to the delivery, the delivery is surely delivered to the mailbox at the delivery destination. can do. Further, in the delivery system, by using such a delivery management slip according to the present invention, when delivering a delivery made of the same product to a number of delivery destinations such as direct mail, the actual delivery product is delivered. Since it is not necessary to sort the delivery management form as it is, it is possible to sort the delivery management slip as a product and determine the delivery route, etc., which can greatly reduce the sorting effort for the courier, and at the same time cost Reduction can be achieved.

  In the present invention, since the delivery is delivered to “address” instead of “individual”, it is not necessary to use personal information including the name of the delivery destination to deliver the delivery. It is not necessary for vendors to use a list of personal information such as personal addresses and names to identify individuals belonging to a specific category. And so on. In the present invention, since the delivery status etc. can be managed using the delivery management slip, the courier can deliver while maintaining compatibility with the delivery management system of the existing mail service. The possibility of a complaint from the delivery source due to delivery or non-delivery can be greatly reduced, and the reliability of the delivery company can be improved.

  Hereinafter, specific embodiments to which the present invention is applied will be described in detail with reference to the drawings.

  This embodiment is a delivery system that delivers a predetermined delivery item deposited from a delivery source by posting it on a mail box installed at a delivery destination. In particular, this delivery system is suitable for delivering so-called direct mail, and is a novel solution that solves compliance problems caused by handling personal information while maintaining compatibility with existing mail delivery management systems. A promising business model.

  As shown in FIG. 1, the delivery system includes a server device 10 that manages deliveries, a delivery source terminal 20 possessed by a delivery source of deliveries M, and a courier that receives orders for delivery operations of deliveries M. The home delivery company terminal 30 possessed by the portable terminal 40 possessed by the delivery person DL is connected via a predetermined network.

  The server device 10 is configured as an ASP (Application Provider Service) server managed by a delivery company or the like, grasps the delivery status of individual deliverables M, and quickly and appropriately feeds back information on delivery to the delivery source to deliver the delivery quality. It is provided mainly for the purpose of improving cost performance by centrally managing information related to delivery. Specifically, the server device 10 stores the received order information for each delivery item M when the order delivery information about the delivery item M received from the delivery source by the delivery company is transmitted from the delivery agent terminal 30. Further, when the server device 10 receives the barcode information transmitted by the delivery person DL via the portable terminal 40, the server device 10 stores the delivery status of the delivery M in correspondence with the order information based on the barcode information. . Then, the server device 10 receives information related to the delivery of the delivery item M in response to a request for tracking the delivery status of the delivery item M or viewing the delivery history from the delivery source terminal 20 or the delivery company terminal 30. Is transmitted to the delivery source terminal 20 and the delivery company terminal 30 and displayed on a display unit (not shown) of the delivery source terminal 20 and the delivery company terminal 30.

  The delivery source terminal 20 is composed of, for example, a personal computer and is operated by an employee of a company or the like as a delivery source. The delivery source terminal 20 accesses the server device 10 and displays it on the display unit when tracking the delivery status or viewing the delivery history of the delivery M for which delivery has been ordered from the delivery company. Information relating to the delivery of the delivery M is requested by inputting information such as a number uniquely assigned to the delivery M via the predetermined screen. Then, the delivery source terminal 20 receives the information related to the delivery of the requested delivery M from the server device 10 and displays the information on a display unit (not shown). At this time, the delivery source terminal 20 searches the delivery item M for each category such as the delivery status of each item of the delivery item M, the delivery date, the delivery company store to be delivered, and the delivery destination region. Can do. Further, the delivery source terminal 20 can search the delivery item M for each category such as the delivery result indicating that the delivery of the delivery item M has been completed, that the delivery item M has been returned without being delivered, and that it has not been delivered. The delivery source terminal 20 can also display on the display unit information related to the delivery of the delivery M that has been returned without being delivered, for each reason why delivery has failed. As a result, the delivery source can arbitrarily track the delivery status and view the delivery history of the delivery M for which delivery has been ordered from the delivery company.

  The delivery company terminal 30 is composed of, for example, a personal computer and is operated by an employee of the delivery company. Here, the term “delivery company” is a concept that includes a delivery center in the case of entrusting a delivery company to another delivery center. When the delivery agent terminal 30 receives an order for delivery of the delivery M from the delivery source, the delivery company terminal 30 at least manages the quantity of the delivered delivery M. Further, the delivery agent terminal 30 accesses the server device 10 and inputs information on the delivery destination of the delivery item M via a predetermined screen displayed on the display unit, thereby the delivery item. Information relating to the delivery of M is stored in the server device 10. Further, the delivery agent terminal 30 accesses the server device 10 and traces the delivery status of the delivery item M via the predetermined screen displayed on the display unit when tracking the delivery status or viewing the delivery history. Then, by inputting information such as a number uniquely assigned to the delivery M, information on delivery of the delivery M is requested. Then, the delivery company terminal 30 receives information about the delivery of the requested delivery item M from the server device 10 and displays the information on a display unit (not shown). At this time, like the delivery source terminal 20, the home delivery service provider terminal 30 uses a plurality of categories and reasons as information on the delivery status and delivery results, and the delivery of the delivered goods M that have been returned without being delivered. The delivery item M can be searched and displayed. As a result, the delivery company can track the delivery status and view the delivery history for any delivery item M.

  The mobile terminal 40 is configured as a device having a communication function such as a mobile phone or a personal digital assistant (PDA), for example, and is held by the delivery person DL at the time of delivery. The delivery person DL also has a barcode reader 50 at the time of delivery. The bar code reader 50 is formed, for example, in a pen shape for easy handling. The delivery person DL connects the barcode reader 50 to the portable terminal 40 when posting the delivery M to the mailbox PS installed at the delivery destination, and sends it to a delivery management slip CD (to be described later) corresponding to the delivery M. An operation of optically reading the printed barcode using the barcode reader 50 is performed. Further, even when the delivery person DL cannot post the delivery M to the mailbox PS, such as when there is no delivery destination, the delivery person DL displays the barcode printed on the delivery management slip CD corresponding to the delivery M, An optical reading operation is performed using the barcode reader 50. Then, the mobile terminal 40 transmits the barcode information obtained by reading the barcode with the barcode reader 50 to the server device 10 together with information indicating whether the delivery is completed or not delivered. Thereby, in the delivery system, the server device 10 can manage that the delivery of the delivery item M has been completed or has not been delivered.

  In such a delivery system, as in the past, the personal information such as the address and name of the delivery destination is not written on the delivery item M or the label on which the personal information is printed is attached. Delivery item M is delivered. However, posting a delivery M without a description of personal information or labeling on the postbox PS as a delivery destination is no different from conventional posting, and it is important to approach individuals belonging to a specific category. In the case where a certain direct mail or the like is used as the delivery M, not only the sales promotion effect is reduced, but also the delivery status of the delivery M cannot be tracked.

  Therefore, in the delivery system, instead of describing personal information or attaching a label to the delivery M, as a delivery destination information, a delivery management slip CD in which at least the address of the delivery destination is printed is printed. The delivery is distributed from the delivery company to the delivery person DL, and delivery is performed based on the delivery management slip CD. That is, in the delivery system, the delivery M is not delivered to the individual of the delivery destination, but the delivery address where the personal information is not written or affixed to the address of the delivery destination, that is, the building, is not used. Deliver M.

  Specifically, as shown in FIG. 2, for example, the delivery management slip CD includes a delivery address 61 of the delivery M, a store code 62, and a barcode 63 uniquely assigned to the delivery M. Printed and configured. The delivery management slip CD may be provided with a return reason description column 64 that describes the reason why the delivery M cannot be delivered.

  In the delivery system, when delivery is performed, such a delivery management slip CD is distributed to the delivery person DL, so that the delivery destination can be delivered even if personal information is not written or a label is affixed to the delivery M. The delivery M can be reliably delivered to the mailbox PS. In the delivery system, after the delivery is completed, the delivery management form CD is collected by the courier to analyze the reason for the return of the delivery M that could not be delivered, and appropriately take measures such as re-delivery. It becomes. Further, in the delivery system, by using such a delivery management form CD, when delivering a delivery M made of the same product to a number of delivery destinations such as direct mail, the actual delivery M itself is delivered. Since it is possible to sort the delivery management form CD as a product and determine the delivery route, etc., it is possible to greatly reduce the labor of sorting for the courier and reduce the cost. Can be achieved.

  Thus, in the delivery system, it is not necessary to use personal information including the name of the delivery destination in order to deliver the delivery M by delivering the delivery M to the “address” instead of “individual”. From this point, it is not necessary for the delivery source or courier to use a list of personal information such as an individual's address or name in order to identify individuals belonging to a specific category. be able to.

  Also, in the delivery system, the barcode 63 is printed on the delivery management slip CD, and the delivery status etc. can be managed using this, so the courier is compatible with the delivery management system of the existing mail service. The delivery can be performed while maintaining the reliability, and the possibility that a complaint from the delivery source due to misdelivery or non-delivery can be greatly reduced, and the reliability of the courier can be improved.

  Further, in the delivery system, since the personal information is not described or labeled on the delivery M, the delivery destination is “why the delivery source company knows the personal information”. It is possible to avoid the occurrence of a claim that causes the loss of the original trust, and it is possible to develop an effective sales promotion plan while greatly reducing the risk.

  The present invention is not limited to the embodiment described above. For example, in the above-described embodiment, as the information about the delivery destination, at least the address of the delivery destination and the barcode 63 uniquely assigned to each delivery M have been described as being printed on the delivery management slip CD. In the invention, information uniquely assigned to each delivery item is recorded on a tag configured using an IC (Integrated Circuit) chip used in so-called RFID (Radio Frequency Identification) instead of a barcode. Alternatively, this tag may be embedded in the delivery management slip. That is, the present invention can be applied to any method as long as information uniquely assigned to each delivery item is provided in the delivery management slip in an unreadable form as it is.

  Thus, it goes without saying that the present invention can be modified as appropriate without departing from the spirit of the present invention.

It is a figure explaining the structure of the delivery system shown as embodiment of this invention. It is a figure explaining the specific example of the delivery management form used in the delivery system.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Server apparatus 20 Delivery origin terminal 30 Courier terminal 40 Portable terminal 50 Bar code reader 61 Delivery address 62 Arrival code 63 Bar code 64 Return reason description column CD Delivery management form DL Delivery person M Delivery item PS Mailbox

Claims (11)

A delivery system for delivering a predetermined delivery item deposited from a delivery source by posting to a mailbox installed at a delivery destination,
A terminal possessed by a courier that receives an order for delivery of the delivery, comprising at least a courier terminal that manages the quantity of the delivery received by the courier from the delivery source;
The above-mentioned delivery items are not provided with a description of personal information including the name of the delivery destination and / or a label on which the personal information is printed,
The delivery person who posts the delivery to the mailbox installed at the delivery destination is a delivery management form distributed from the courier, and the name of the delivery destination is not provided as information about the delivery destination. A delivery system, wherein delivery is performed based on at least a delivery management slip provided with the address of the delivery destination. A server device that centrally manages information related to the delivery of the delivery received by the delivery company from the delivery source;
A portable terminal possessed by the delivery person for delivery,
The mobile terminal transmits information indicating a delivery result to the server device every time the delivery is delivered,
The server device accumulates the delivery status of the delivery in correspondence with the order information based on the information received from the mobile terminal, and delivers the delivery in response to a request from the courier terminal. The delivery system according to claim 1, wherein the information on the display is displayed on a display unit of the delivery company terminal. The delivery management slip is provided with at least an address of the delivery destination and unreadable information uniquely assigned to each delivery item as information on the delivery destination.
The portable terminal transmits the unreadable information provided in the delivery management slip to the server device every time the delivery is delivered,
The server device accumulates the delivery status of the delivery in correspondence with the order information based on the unreadable information received from the mobile terminal, and the delivery is performed in response to a request from the courier terminal. 3. The delivery system according to claim 2, wherein information relating to the delivery of the goods is displayed on the display means of the delivery company terminal. The unreadable information is a barcode,
The portable terminal is connected to a barcode reader possessed by the delivery person, and the barcode information obtained by optically reading the barcode by the barcode reader has been delivered or cannot be delivered. The delivery system according to claim 3, wherein information is transmitted to the server device together with information indicating whether or not. A delivery source terminal owned by the delivery source of the delivery item,
The delivery system according to claim 2, wherein the server device displays information related to delivery of the delivery on the display means of the delivery source terminal in response to a request from the delivery source terminal. The delivery system according to any one of claims 1 to 5, wherein the delivery management slip is provided with a return reason description column that describes a reason why the delivery cannot be delivered. . A delivery method for delivering a predetermined delivery item deposited from a delivery source by posting to a mailbox installed at a delivery destination,
Using a courier terminal owned by the courier who received the delivery work for the delivery item without the description of the personal information including the name of the delivery destination and / or the label with the personal information printed thereon, At least a process of managing the quantity of the delivery items;
As the information regarding the delivery destination, at least the address of the delivery destination is provided as information on the delivery destination to the delivery person who posts the delivery to the mailbox installed at the delivery destination from the delivery company. A process of distributing the delivery management slips,
A delivery method comprising: delivering the delivery by the delivery person based on the delivery management slip. A delivery management slip possessed by a delivery person when delivering a predetermined delivery item deposited from a delivery source by posting to a mailbox installed at the delivery destination,
The above-mentioned delivery items are not provided with a description of personal information including the name of the delivery destination and / or a label on which the personal information is printed,
The delivery management form is characterized in that at least the address of the delivery destination is provided as the information about the delivery destination without providing the name of the delivery destination. 9. The delivery management form according to claim 8, further comprising unreadable information uniquely assigned to each delivery item. The delivery management form according to claim 9, wherein the unreadable information is a barcode. 9. The delivery management form according to claim 8, further comprising a return reason description field for describing a reason why the delivery cannot be delivered.