JP2006287448A - Document processing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To recognize the processing conditions of a document that is requested to a business center at a window. <P>SOLUTION: In this document processing system 10 for performing business processing, on the basis of facsimile data at the time of receiving the facsimile data facsimile-transmitted from the window 20, which receives request for processing a document at the business center 30, the character recognition of the document indicated by the facsimile data is performed, the processing result information of the document is generated and the processing result information is outputted to be browsable, in response to the request from the window. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a form processing system that performs office processing based on facsimile data transmitted by facsimile from a counter that receives a form processing request in a financial institution.

In a central office system of financial institutions, facsimile processing is used for information processing between sales offices and office centers for office paper processing of relatively small volumes such as investment trust sales. When a sales request is received from a customer at a sales office at a sales office, the business form is transmitted to the office center by facsimile by the office operator. When the office center receives facsimile data from the window, the form indicated by the facsimile data is converted into an OCR (Optical
After character recognition by Character Reader), confirmation correction, that is, data entry work is performed by the operator of the business center. If the contents of the form are not clear and cannot be corrected even if the contents of the form are visually invisible on the basis of facsimile data due to crushing or blurring of the text, etc. To that effect.

  By the way, in the above-described conventional form processing system, when it is found out that the form is incomplete at the office center, it is purposely informed to the operator at the window, and the form is purposely sent back to the sales office by facsimile, or informed by telephone. Then, the defect was corrected and the facsimile was sent again. Therefore, the status of the requested paperwork at the counter, that is, it is not possible to grasp the incompleteness of the form until the notice is received from the office center. When the notice of incompleteness is received, the requester of the form has already left the counter. , The client was unable to immediately correct the deficiency, which was a problem.

  Therefore, in view of the above-described problems, an object of the present invention is to provide a form processing system capable of grasping the processing status of a form requested to an office center at a window.

The present invention adopts the following configuration in order to solve the above points.
When the office center receives the facsimile data transmitted by facsimile from the window that received the processing request for the form, the form processing system that performs the office processing based on the facsimile data performs character recognition of the form indicated by the facsimile data. The processing result information of the form is generated, and the processing result information is output so as to be viewable in response to a request from the window.

Check for deficiencies based on the recognition result, and if there is a deficiency, process result information including deficiency information indicating the deficiency reason is generated.
The window can access a pre-assigned URL managed by the business center so that the processing result information can be browsed.

  The processing result information is stored in the office center. If the window confirms that the form is incomplete due to browsing and cannot be handled by the office center, an instruction to delete the processing result information stored in the office center is issued from the office. The notification is sent to the center.

  The processing result information is stored in the office center, and if the form is not defective due to browsing, or if the office center confirms that the form is incomplete but the office center can handle it, the process is stored in the office center. An instruction to start correction of the result information is notified from the window to the business center.

  The office center is equipped with a confirmation / correction terminal for referring to the processing result information and confirming and correcting the description content, and incomplete information input at the confirmation / correction terminal is added to the content of the processing result information. And

  According to the present invention, it is possible to grasp the defect information of the form requested to the business center at the window.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In the following description, the same constituent elements in the drawings used in each embodiment will be given the same reference numerals, and redundant description will be omitted as much as possible.

In the investment trust system 10 of the present invention, as shown in FIG. 1, a sales office 20 as a window and an office center 30 are connected via a network (public line, dedicated line).
The sales office 20 confirms the result of the paperwork based on the facsimile (hereinafter simply referred to as “FAX”) 21 for facsimile transmission of the investment trust form (hereinafter simply referred to as “form”) filled in by the customer. And an inquiry terminal 22 for doing so.

  The inquiry terminal 22 incorporates a browser for grasping the processing result of the form based on information from a Web server described later.

  The office center 30 receives the form transmitted by facsimile from the FAX 21 of the sales office 20 and performs character recognition on the form so that the incompleteness check of the description content of the form is performed at the office center 30 in a concentrated manner. A FAX reception office processing server 31 for confirming the incomplete description of the form, and a database server 33 for performing management for holding the processing result information indicating the list information of the form and the processing result of the form in the database 32. , A router 34 for network connection with the inquiry terminal 22, a Web server 35 that outputs processing result information in a viewable manner in response to an inquiry from the inquiry terminal 22, and correction of information held in the database as necessary. An entry terminal 36 as a confirmation / correction terminal, and information for transmitting information held in the database 32 to the host 40 And a distribution server 37.

  In the present embodiment, since the check of incompleteness of the written contents of the form is performed centrally in the office center 30, it is not necessary to provide an apparatus for checking the incompleteness of the written contents of the form for each sales office 20.

  As shown in FIG. 2, the FAX reception office processing server 31 includes a FAX data receiving unit 310 that receives FAX data of a form transmitted by facsimile from the FAX 21 of the sales office 20, and an image of the form indicated by the received FAX data. , A character recognition unit 311 that performs character recognition to obtain a character code, a recognition result check unit 312 that checks a form based on a recognition result in the character recognition unit 311, and a check result in the recognition result check unit 312 And a processing result information generation unit 313 that generates processing result information based on the above.

  The FAX data receiving unit 310 receives FAX data of a form transmitted by facsimile from the FAX 21 of the sales office 20. By the way, a general FAX performs print processing on a print medium based on received FAX data, but the FAX reception office processing server 31 of this embodiment does not perform the print processing.

  The character recognizing unit 311 converts the FAX data into TIFF format image data, performs character recognition of the characters described in the form based on the form image, acquires the character code, and converts the contents described in the form into the character Generate encoded form information. Note that the form type can be specified using an existing technique such as a sheet ID.

  By the way, the form is composed of a plurality of items, and the contents for each item are shown. Based on the character recognition result in the character recognition unit 311, the recognition result check unit 312 performs systematic checks such as entry omission check of each item content of the form, and contradiction (relevance) check of each item.

  Specifically, the omission check is performed to check whether or not there is a character code other than a blank in the required items in the form in the character recognition result. It is checked whether a predetermined selection method is violated, such as when the above selection items are selected.

  The processing result information generation unit 313 includes a form image, contents of the form obtained by character recognition by the character recognition unit 311 (form information), deficiency information generated based on a check result in the recognition result check unit 312, The processing result information consisting of is generated. At this time, the processing result information generation unit 313 assigns a serial number of the processed form (generated processing result information) to each branch, and the serial number, branch name, reception (FAX data reception) date, and form type The list information consisting of is generated for each branch.

  The generated processing result information and list information are held in the database 32 via the database server 33 omitted in FIG.

  By the way, the deficiency information includes an item causing a check error, a deficiency code indicating a deficiency type of the form, and the contents thereof, and is held in the database 32 so that it can be referred to by the inquiry terminal 22 of the sales office 20.

  The Web server 35 receives an access information according to a URL (Uniform Resource Locator) assigned in advance to each branch from the inquiry terminal 22 in order to receive a browsing request for a Web page managed by the server, A screen generation unit 351 that generates a display screen (Web page) to be displayed on the inquiry terminal 22 and a list that acquires list information indicating a list of FAX data (form) received and transmitted from the sales office 20 from the database 32 An information acquisition unit 352, a processing result information acquisition unit 353 that acquires information (processing result information) necessary for screen generation from the database 32, and a business process based on FAX data are performed in the business center 30, and the confirmation of the process is performed. Confirmation processing unit 3 for confirming whether or not the inquiry has been made at the inquiry terminal 22 of the sales office 20 54.

  The screen generation unit 351 generates a Web page screen to be displayed on the inquiry terminal 22. Specifically, the screen generation unit 351 generates a display screen in which information acquired from the database 32 is incorporated in a display screen prepared in advance. This screen is created by, for example, an Html + Java (registered trademark) script, a Java applet, or the like, thereby enabling the inquiry terminal 22 to perform a selection operation. The screen generation unit 351 displays a list display screen of received forms for each branch office 20 (see FIG. 4A), and a screen that displays information on the image of the specified form and the description defect of the form (FIG. 4B). )).

  The list display screen of the received form shows list information including a receipt number, a branch office name, a form reading (FAX transmission) date and time, a form type, and a serial number. The list information is received by the list information acquisition unit 352. The data is acquired from the database 32 based on the code of the sales office 20 specified by the URL that has received the browsing request. The screen generation unit 351 generates a list display screen using the list information acquired by the list information acquisition unit 352. The data for image display in the screen display may be converted into a data format such as TIFF or GIF according to the data format supported by the web browser, or by using a plug-in function for display, You may make it display with a browser.

  By the way, on the above-described list display screen, an image of an arbitrarily specified form and information on the incomplete description of the form are displayed on the form image or incomplete description contents, serial number, date of reading (FAX transmission) date and time of the form. The processing result information such as the form type is shown, and the processing result information is acquired from the database 32 by the processing result information acquisition unit 353. The screen generation unit 351 generates a screen using the processing result information acquired by the processing result information acquisition unit 353.

  Note that an OK button and an NG button for the operator of the inquiry terminal 22 that displays the screen to receive an instruction to confirm whether or not to confirm the display contents are displayed on the screen that displays the image of the designated form and information on the incompleteness of the form. Is displayed, and by operating these buttons with an input device such as a mouse, the content instructed by the input device is notified from the inquiry terminal 22 to the Web server 35.

  The confirmation processing unit 354 controls a management flag, which will be described later, based on the above-described content confirmation permission notification. At this time, upon receiving an instruction indicating that the NG button has been pressed, the confirmation processing unit 354 performs processing for deleting the image data of the form from the database 32. When the confirmation processing unit 354 receives an instruction indicating that the OK button has been pressed, the confirmation processing unit 354 controls the management flag to be in an ON state.

  Here, the management flag will be described. The management flag is a flag for checking whether or not the incompleteness of the form transmitted by FAX from the sales office 20 to the office center 30 is checked and the check result is confirmed by the inquiry terminal 22 of the sales office 20. It is managed in association with the processing result information, and is in an OFF state when it has not been confirmed, and in an ON state when it has been confirmed.

  It should be noted that the processing result information in which the management flag is ON, specifically, the form information in which the content described in the form is character-coded, which is included in the processing result information whose check result has been confirmed at the inquiry terminal 22 Is sent to the host.

  By the way, when it is determined in the processing at the host that the contract cannot be made, the host notifies the office center 30 to that effect. In the business center 30, the reason why the contract cannot be concluded and the description location (item) on the form for the reason are stored in the database 32 via the database server 33. Also in this case, the stored information can be referred from the inquiry terminal 22 of the sales office 20. In this case, the display screen is changed from “display list information” to “display host error list”.

As illustrated in FIG. 5, the database server 33 includes a search processing unit 330 and an update processing unit 331.
For example, when the search processing unit 330 receives an acquisition request for list information from the list information acquisition unit 352, the search processing unit 330 acquires the list information of the code of the sales office 20 that has received the acquisition request from the database 32 based on the code of the sales office 20. . In addition, when a processing result information acquisition request is received from the processing result information acquisition unit 353, the processing result information of the serial number received from the database 32 is acquired based on the serial number. The information acquired in this way is output to the request source.
The update processing unit 331 performs update processing of list information, processing result information, and management flags held in the database 32.

  The entry terminal 36 is a terminal for receiving input from the operator of the business center 30 and is used for changing the contents of various information held in the database 32.

Next, the operation of the investment trust system 10 will be described with reference to the sequence diagram shown in FIG.
The form is faxed by the FAX 21 of the sales office 20 (step S1). When the FAX reception office processing server 31 of the office center 30 receives the FAX data, the FAX data is converted into a TIFF file and a form image is acquired (step S2).

  The FAX reception paperwork server 31 performs character recognition based on the acquired form image, generates form information in which the description contents of the form are converted into character codes, checks omissions in the contents of each item in the form, and checks each item's contradiction ( (Relevant) Check systematic deficiencies such as check (step S3), and if there is a deficiency in the form, deficiency information is generated (step S4), and the processing result consisting of the deficiency information, form information and form image In addition to generating information, list information is generated for each branch. The generated information is registered in the database 32 by the database server 33 (step S5).

  Thereafter, when an inquiry about the processing status of the form is performed from the inquiry terminal 22 of the sales office 20 (step S6), the Web server 35 that has received the inquiry acquires list information from the database 32 via the database server 33. (Step S7), a Web page for displaying the list display screen based on the list information on the inquiry terminal 22 is generated, and the Web page is output so as to be viewable on the inquiry terminal 22 (Step S8).

  When the operator of the inquiry terminal 22 makes an arbitrary designation on the inquiry terminal 22 from the processing list displayed on the generated Web page list display screen, the inquiry terminal 22 notifies the database server 33 to that effect. The database server 33 acquires the processing result information of the designated form from the database 32, generates a Web page for displaying the display screen based on the processing result information on the inquiry terminal 22, and displays the Web page on the inquiry terminal 22. To be viewable.

  When the operator of the inquiry terminal 22 confirms the display screen of the generated Web page (step S9), if there is a description defect in the form at this time, the form image is displayed and based on the defect information in the processing result information. The deficiency reason is displayed (step S10).

  When the operator determines that the processing of the form cannot be continued based on the defective form image or the reason for the incompleteness, that is, it is necessary to recreate the form again (step S11), the operator displays it on the display screen. The inquiry terminal 22 is instructed to press the NG button, and the inquiry terminal 22 notifies the database server 33 of the deletion instruction (step S12). Upon receiving the notification, the database server 33 deletes the instructed processing result information from the database 32. At this time, the database server 33 also changes the contents of the list information along with the deletion process.

  If it is determined in step S11 that the form is incomplete but the form can be processed, the operator uses the inquiry terminal 22 to issue an instruction to press the OK button displayed on the display screen. This is notified from the inquiry terminal 22 to the database server 33.

  Even if there is no incomplete description in step S9, the inquiry terminal 22 issues an instruction to press the OK button displayed on the display screen, and the inquiry terminal 22 notifies the database server 33 of the instruction. . Upon receiving the notification, the database server 33 controls the confirmation flag to be in the ON state, and distributes the form information of the form as data to be confirmed and corrected to the entry terminal. Thereby, the correction input from the operator can be received by the entry terminal 36 (step S13).

  The forms are processed as described above, and the generated processing result information is transmitted from the office center 30 to the host, and the investment trust processing is executed based on the processing result information.

  Therefore, the investment trust system 10 of the present invention performs character recognition of the requested form at the business center 30, generates processing result information including a check result and a FAX image based on the character recognition result, and the processing result information Is output to the inquiry terminal 20 so that it can be browsed in response to a request from the sales office 30, so that it is possible to immediately grasp after the FAX transmission using the character recognition function of the business center at the counter. . In this way, by requesting the client to wait until the paperwork processing result of the form is obtained at the counter, the requester can be immediately requested to correct the form when there is a defect.

  In the above-described embodiment, an example of processing an investment trust form has been described. However, the present invention is not limited to this, and the present invention can be applied to a financial transaction such as a transfer, a currency exchange, an insurance application, and a stock transaction. The present invention can be applied to paperwork of forms in public institutions such as government offices.

It is a block diagram of an investment trust system. It is a block diagram of a FAX reception paperwork server. It is a block diagram of a Web server. It is an example figure of a display screen. It is a block diagram of a database server. It is an operation | movement flowchart of an investment trust system.

Explanation of symbols

10 Investment Trust System 20 Sales Office 21 FAX
22 inquiry terminal 30 office center 31 FAX reception office processing server 32 database 33 database server 34 router 35 web server 36 entry terminal 37 communication server 40 host

Claims (6)

When the office center receives facsimile data transmitted by facsimile from a window that has received a request for processing a form, in the form processing system that performs office processing based on the facsimile data,
A form processing system that performs character recognition of a form indicated by the facsimile data, generates processing result information of the form, and outputs the processing result information in a viewable manner in response to a request from a window. Check deficiencies based on the recognition results,
2. The form processing system according to claim 1, wherein when there is a description deficiency, the processing result information including deficiency information indicating a deficiency reason is generated.   3. The form processing system according to claim 2, wherein the window accesses a pre-assigned URL managed by the business center so that the processing result information can be browsed. The processing result information is stored in the office center,
If it is confirmed at the window that the form is incomplete due to the browsing and cannot be handled by the office, an instruction to delete the processing result information stored in the office is notified from the window to the office. The form processing system according to claim 2. The processing result information is stored in the office center,
When the browsing confirms that there is no incomplete description of the form, or there is an incomplete description of the form but the office can handle it, the processing result information stored in the office center can be corrected. 3. The form processing system according to claim 2, wherein the instruction is notified from the window to the business center. The office center is provided with a confirmation and correction terminal for referring to the processing result information and confirming and correcting the description content,
The form processing system according to any one of claims 1 to 5, wherein the defect information input at the confirmation and correction terminal is added to the content of the processing result information.

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