JP2006185297A - Tax-free article purchase reservation system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a tax-free article purchase reservation system allowing arbitrary cancellation and change of a reservation from a portable terminal that is a user side terminal, about both or one of a purchase-reserved airline ticket and a purchase-reserved tax-free article. <P>SOLUTION: In this tax-free article purchase reservation system, a dealer server 200 has: a transmission/reception part 200A; a reservation information generation part 200B generating airline ticket purchase identification information and tax-free article purchase identification information on the basis of personal information specific to a user transmitted from the portable terminal 100 airline ticket reservation information produced according to an airline ticket purchase reservation form and tax-free article purchase reservation information produced according to a tax-free article purchase reservation form; a reservation information storage part 200C linking the airline ticket purchase identification information and the tax-free article purchase identification information, and storing the information in respective databases 200C-1, 200C-2; a flight reservation processing part 200D; a tax-free article reservation processing part 200E; a cancellation processing part 200F performing the cancellation of the reservation of the airline ticket and the cancellation of the reservation of the tax-free article; and a reservation change processing part 200G changing the reservation. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a duty-free product purchase reservation system for making reservations for purchases of duty-free products at a duty-free store along with purchase reservations for international flights.

  As this type of system, there is a system described in Patent Document 1 (Japanese Patent Laid-Open No. 2002-74120), but this does not disclose any processing when the user cancels or changes the reservation.

  In addition, in this conventional duty-free product purchase reservation system, when a user's use schedule for passenger transportation is confirmed, a purchase reservation for duty-free products desired by the user is accepted, and a plurality of passenger transportation flights (one flight) are accepted. It is possible to make reservations for duty-free goods, but reservation information related to the use of passenger transport and reservation information related to duty-free goods are integrated into the reservation information database for each flight (for each reservation number). It is supposed to be saved.

  Therefore, cancellation or modification of flight reservations and cancellation or modification of duty-free items cannot be performed separately, and if a flight is canceled, all duty-free reservations booked at the same time as that flight are also canceled together. Therefore, if you change to another flight, you must make a reservation for duty-free items. In addition, the flight reservation is canceled or changed, but even if the taxable amount is paid, if the user wants to purchase the target duty-free product, the request cannot be met.

  In addition, since the reservation information of flights including name and reservation information of duty-free items including credit numbers are integrated and stored in the same reservation information database, there is a problem in terms of security of data management, When accessing the reservation information database from the terminal of the store, information processing for importing information on duty-free items that have been reserved for purchase, managing inventory status of duty-free items, and responding to inquiries from customers Is troublesome.

Furthermore, since the system configuration and method are based on the assumption that the user terminal is a personal computer having a large storage capacity and a large screen size, it is impossible to apply it to a mobile terminal such as a mobile phone.
JP 2002-74120 A

  In view of the above-mentioned problems of the prior art, the problem of the present invention is that a mobile terminal such as a mobile phone can be used as a user-side terminal, and reservations are made for both or one of the airline tickets purchased and reserved and the duty-free items reserved for purchase. Can be arbitrarily canceled or changed from the mobile terminal, which is the user's terminal, and can meet the needs of users who want to purchase the target duty-free goods even when paying the taxable amount. Reservation information can be managed in each database, which eliminates security issues in data management and at the same time improves the convenience of data usage on the user side and duty-free shop side. To provide a system.

  The present invention accesses a server from a mobile terminal through a network, makes a reservation for air ticket purchase from the mobile terminal to the server in accordance with an air ticket purchase reservation form received from the server, and also makes a reservation for duty-free goods received from the server. This is a duty-free purchase reservation system for making reservations for duty-free items that accompany air ticket purchase reservations, and is created according to the user's unique personal information sent from the mobile terminal and the air ticket purchase reservation form. A server side reservation information generating unit that generates air ticket purchase identification information and duty free product purchase identification information on the server side based on the air ticket reservation information and the duty free product purchase reservation information created according to the duty free product purchase reservation form; Link air ticket reservation information and duty-free purchase reservation information together with air ticket purchase identification information and duty-free purchase identification information Server side reservation information storage unit to be stored on the server side, server side transmission / reception unit to transmit these air ticket reservation information and duty-free product purchase reservation information to the mobile terminal, and reservation of the corresponding flight according to the air ticket reservation information In accordance with a cancellation request from the mobile terminal side, a server-side flight reservation processing unit that performs processing on the server, a server-side duty-free product reservation processing unit that performs reservation processing of the applicable duty-free product on the server according to the duty-free product purchase reservation information, Read the airline ticket reservation information stored in the server-side reservation information storage unit and the duty-free purchase reservation information linked to it, and send these information together with the cancellation form to the mobile terminal at the server-side transceiver unit. Based on the cancellation information from the mobile terminal according to the cancellation form, the cancellation processing related to the flight It is possible to perform the reservation processing unit, characterized in that it and a server-side elimination processing unit that the cancellation process can be performed on the server-side duty free reservation processing unit concerning the duty-free.

With this as a basic configuration, the following configuration is preferable.
The airline ticket reservation information and the duty-free product purchase reservation information are linked with the airline ticket purchase identification information and the duty-free product purchase identification information, and are stored as separate databases in the server-side reservation information storage unit.

  According to the flight change request from the mobile terminal side, the airline ticket reservation information stored in the server-side reservation information storage unit and the duty-free product purchase reservation information linked thereto are read out, and these information are stored in the mobile terminal together with the reservation change form. Based on the reservation change information from the mobile terminal in accordance with the reservation change form, the change process for the flight can be performed on the server side flight reservation processing unit, and the change process for the duty-free product is performed. A server-side reservation change processing unit that can be performed on the server-side duty-free product reservation processing unit is provided.

  Based on the cancellation information from the mobile terminal, the server-side cancellation processing unit can perform the flight cancellation processing for the server-side flight reservation processing unit, and purchase the tax-free goods with a taxable amount. A taxable purchase confirmation form of “No” can be transmitted to the mobile terminal, and processing based on taxable purchase information from the mobile terminal according to the taxable purchase confirmation form can be performed on the server-side tax-free product reservation processing unit.

The present invention according to claim 1 has the following effects.
(1) A portable terminal such as a mobile phone can be used as a user-side terminal, and a purchase reservation for a duty-free product can be made together with a purchase reservation for an air ticket in accordance with an air ticket purchase reservation form and a duty-free purchase reservation form received from the server side.
(2) Regarding air ticket reservation information and duty-free purchase reservation information, the former is given air ticket purchase identification information, the latter is given duty-free purchase identification information, and air ticket reservation information and duty-free purchase. Since the reservation information is linked with the air ticket purchase identification information and duty-free product purchase identification information included in each of them and linked and stored in the server-side reservation information storage unit, both the reserved air ticket and the purchased duty-free product are simultaneously stored. Not only can it be canceled, but also only one of them can be canceled arbitrarily from the mobile terminal side which is the user side terminal.

The present invention according to claim 2 has the following effects.
(3) Since the air ticket reservation information and the duty-free product purchase reservation information are linked with the air ticket purchase identification information and the duty-free product purchase identification information and are stored as separate databases in the server-side reservation information storage unit. The security of management can be improved, and at the same time, the convenience of data use on the user side and duty-free shop side is improved.

The present invention according to claim 3 has the following effects.
(4) Not only the reservation contents of both airline tickets and duty-free items can be changed, but only one of them can be changed arbitrarily from the mobile terminal side which is the user side terminal.

The present invention according to claim 4 has the following effects.
(5) A taxable purchase confirmation form is sent to the mobile terminal to determine whether or not to purchase a tax-free product by paying the taxable amount, and processing based on the taxable purchase information from the mobile terminal according to the taxable purchase confirmation form is performed on the server side Since it is performed by the duty-free product reservation processing unit, even if the reservation of the air ticket is canceled, it is possible to meet the needs of the user who wants to purchase the tax-free product purchased and reserved at the same time as the air ticket by paying the taxable amount.

  Next, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 shows the overall system configuration of an embodiment of the present invention. In this system, the hardware configuration includes a mobile terminal 100 such as a mobile phone, which is a user terminal, an operator server 200 of an operator that provides air ticket purchase and a duty-free product purchase service, and an aircraft. The airline device 300 of the airline company, the duty-free shop server 400 of the duty-free shop that handles duty-free goods, the distribution center terminal 500 of the distribution center that delivers duty-free goods and the like, and the shop of the duty-free shop that sells duty-free goods The store terminal 600 to be installed is connected via a communication network 700 such as the Internet, and exchanges information via the communication network 700.

Next, the operation will be described with reference to a flowchart.
First, before the flight is confirmed, the user accesses the business server 200 using the mobile terminal 100, and uses the business server 200 to obtain a predetermined duty-free product purchase reservation form (purchased item, quantity, delivery location, etc.). When it is obtained (step S101), at the same time, the product information of the duty-free goods is transmitted from the business server 200 (step S102) and received by the portable terminal 100 (step S103).

  FIG. 5 shows an example of a duty-free product purchase reservation form. A display section of the portable terminal 100 includes a store selection column, a date / time selection column, a location (airport terminal, etc.) selection column, a product name / product code selection column, etc. Is displayed.

  When the user inputs a duty-free product purchase reservation according to the duty-free product purchase reservation form (step S104), the duty-free product purchase reservation information is transmitted from the portable terminal 100 to the business server 200 (step S105), and the business server. When received at 200 (step S106), the business server 200 stores it in its own duty-free product purchase database and transfers it to the duty-free store server 400 (step S107). The duty-free shop server 400 receives this and stores it in its own database (step S108).

  Thereafter, the user accesses the business server 200 using the mobile terminal 100 and obtains a predetermined air ticket purchase reservation form (purchased item, quantity, delivery location, etc.) from the business server 200 (step S201). At the same time, flight information is transmitted from the operator server 200 (step S202) and received by the mobile terminal 100 (step S203).

  When the user inputs an air ticket purchase reservation according to the air ticket purchase reservation form (step S204), the air ticket purchase reservation information is transmitted from the portable terminal 100 to the business server 200 (step S205), and the business server. When received at 200 (step S206), the business server 200 saves it in its own airline ticket purchase database and transfers it to the airline company device 300 (step S207). When the airline apparatus 300 receives the airline ticket purchase reservation information (step S208), the process proceeds to the following process shown in the flowchart of FIG.

  The airline company device 300 generates billing information for airline ticket purchase based on the airline ticket purchase reservation information transferred from the business server 200 (step S209), and transmits this to the business server 200 (step S209). S210).

  Upon receiving this (step S211), the business server 200 collates with the duty-free product purchase reservation information received previously (step S106), calculates the contract rate of the duty-free product purchase reservation (step S212), and the confirmation information Is transmitted to the duty-free shop server 400 (step S213). If there is a difference (number of users or age) between the time of making a reservation for duty-free purchases and the time of making a reservation for purchase of airline tickets, review the tax exemption range (for example, If the number of trips for 3 people becomes 2 people, change the number of people who are part of the duty-free purchase reservation).

  The duty-free shop server 400 that has received the duty-free purchase reservation confirmation information (step S214) generates billing information for duty-free purchase based on the information (step S215), and transmits this billing information to the business server 200. (Step S216).

  The business entity server 200 that has received the billing information for the duty-free purchase (step S217) collates with the billing information for the purchase of the airline ticket that has been previously received (step S211) and stored, and refers to them. Then, a billing approval form for billing approval request is transmitted to the portable terminal 100 (step S218).

  When the mobile terminal 100 that has received this (step S219) inputs a charging approval (for example, input of a credit card number) in accordance with the charging approval form, the approval information is stored in the user's unique personal information (name and name). The password is transmitted from the portable terminal 100 to the provider server 200 (step S220).

  Receiving this (step S221), the business server 200 receives the user's unique personal information, the airline ticket purchase reservation information including the previously stored charging information, and the previously stored charging information. Unique ticket purchase identification information (identification number) for identifying the purchase of the relevant ticket, and unique duty-free product for identifying the purchase of the relevant duty-free product Generate purchase identification information (identification number), link them in a predetermined relationship, and store them separately in the database for purchasing air ticket and duty-free product. The purchase identification information is linked and transmitted to the portable terminal 100 and the duty-free shop server 400 (step S222). At this time, only the air ticket purchase identification information is transmitted to the aircraft device 300. When the mobile terminal 100, the duty-free shop server 400, and the aircraft device 300 receive the purchase identification information (step S223), the purchase of the air ticket and the duty-free product is confirmed. Then, when the user of the mobile terminal 100 presents the purchase identification information, the actual purchase of the air ticket and the actual purchase of the duty-free product can be performed.

  Further, referring to FIG. 4, the duty-free store server 400 that has received the purchase identification information (step S301) transmits a delivery instruction (contact with the delivery store regarding the duty-free product) to the delivery center terminal 500 (step 302). Then, the duty-free product purchase identification information is transmitted together with the duty-free product purchase reservation information to the store terminal 600 (step S303). Upon receiving the delivery instruction (step S304), the distribution center terminal 304 arranges delivery of the duty-free goods to the designated store (step S305), while receiving the duty-free article purchase identification information together with the duty-free article purchase reservation information (step S305). In step S306, the shop terminal 600 collates the duty-free product purchase identification information presented by the visiting user with the duty-free product purchase identification information from the duty-free store server 400 (step S307), and delivers the duty-free product (step S307). S308).

  As described above, the operator server 200 functions as the center of the present system, and FIG.

  The business server 200 includes a transmission / reception unit 200A that transmits / receives the above information to / from the mobile terminal 100, the airline apparatus 300, and the duty-free shop server 400, and a user's unique individual transmitted from the mobile terminal 100. Information, ticket purchase identification information and duty-free purchase as described above, based on the ticket reservation information created in accordance with the ticket purchase reservation form and duty-free purchase reservation information created in accordance with the duty-free purchase reservation form Reservation information generation unit 200B for generating identification information, and air ticket reservation information and duty-free product purchase reservation information are linked together with air ticket purchase identification information and duty-free product purchase identification information to link the respective databases 200C-1 and 200C. -2 for the reservation information storage unit 200C to be stored in -2 and a flag for performing the reservation processing for the corresponding flight as described above in accordance with the air ticket reservation information. In addition to the reservation processing unit 200D and the duty-free product reservation processing unit 200E that performs the reservation processing of the applicable duty-free product as described above according to the duty-free product purchase reservation information, the reservation of the air ticket reserved as described above A cancellation processing unit 200F for canceling the reservation of the ticket and the duty-free product, and a reservation change processing unit 200G for changing the reservation of the air ticket reserved as described above and the reservation of the duty-free product. Yes.

  In accordance with a cancellation request from the mobile terminal 100 side, the cancellation processing unit 200F reads the airline ticket reservation information stored in the reservation information storage unit 200C and the duty-free purchase reservation information linked thereto, and cancels the information. The transmission / reception unit 200A transmits it to the portable terminal 100 together with the form, and based on the cancellation information from the portable terminal 100 according to the cancellation form, the flight reservation processing unit 200D can perform a cancellation process related to the flight. Then, the cancellation processing related to the duty-free product is performed on the duty-free product reservation processing unit 200E. In addition, the cancellation processing unit 200F transmits a taxable purchase confirmation form to the portable terminal 100 as to whether or not to purchase the duty-free goods by paying the taxable amount, and follows the taxable purchase confirmation form. The processing based on the taxable purchase information from the portable terminal 100 can be performed on the duty-free product reservation processing unit 200E.

  In accordance with the flight change request from the mobile terminal 100, the reservation change processing unit 200G reads the airline ticket reservation information stored in the reservation information storage unit 200C and the duty-free product purchase reservation information linked thereto, and these information Can be transmitted to the mobile terminal 100 together with the reservation change form, and based on the reservation change information from the mobile terminal 100 according to the reservation change form, the change processing relating to the flight can be performed on the flight reservation processing unit 200D. The change process regarding the duty-free product can be performed on the duty-free product reservation processing unit 200E.

Next, reservation cancellation processing and change processing will be described.
When a user wants to cancel an air ticket (flight) or / and duty-free goods, when a cancellation request is issued from the mobile terminal 100 to the business server 200, a predetermined cancellation form for cancel input is issued from the business server 200. It is transmitted to the portable terminal 100.

  When the airline ticket purchase identification information sent from the business server 200 when making a reservation is entered in the cancellation form, the business server 200 matches the reservation information storage unit 200C with the airline ticket purchase identification information as a key. The air ticket purchase reservation information to be read is read, and the duty free product purchase reservation information is read from the duty free product purchase identification information linked to the air ticket purchase identification information, and transmitted to the portable terminal 100. The user confirms the reserved air ticket purchase reservation information and the duty-free product purchase reservation information, and determines whether or not to cancel. FIG. 7A shows a decision form for determining whether or not to cancel, and FIG. 7B shows a reconfirmation form that is displayed after the “YES button” is quick on the decision form.

  If the user tries to cancel but is in a cancellation fee payment state, a cancellation fee payment selection form as shown in FIG. 8A is transmitted from the operator server 200 to the mobile terminal 100 to pay the required cancellation fee. You have to choose between canceling or paying the required tax and purchasing duty-free goods. When the former is selected, a cancellation fee payment confirmation form as shown in FIG. 8B is carried from the business server 200, and when the latter is selected, a taxable payment confirmation form as shown in FIG. It is transmitted to the terminal 100.

  When the cancellation fee is not paid, a normal air ticket (flight) cancellation form is transmitted from the business operator server 200 to the mobile terminal 100 first. FIG. 9 shows an example of a cancellation confirmation form. In that case, the content displayed on this form is also notified by voice to reduce mistakes.

  At the same time as the cancellation of the air ticket, it is required to select whether or not to cancel the duty-free product related to the duty-free product purchase identification information linked to the air ticket purchase identification information. At this time, the duty-free product purchase reservation information is read by the business server 200 using the duty-free product purchase identification information as a key, and the information is transmitted to the mobile terminal 100 and displayed, so the content of the reserved duty-free product is confirmed. it can.

  When the user wishes to change the reservation of an airline ticket (flight) or / and duty-free goods, when a reservation change request is made from the mobile terminal 100 to the operator server 200, a predetermined change input for the reservation change is input from the operator server 200. The reservation change form is transmitted to the mobile terminal 100. FIG. 10 shows an example of a confirmation form after changing a flight using the reservation change form.

  Of course, it is possible to reserve a plurality of duty-free items for one flight reservation, but it is also possible to add a duty-free reservation even after the flight reservation is completed. FIG. 11 (A) is an example of a duty-free purchase form displayed after the flight reservation is completed. When making a reservation for additional duty-free items, the tax-free product purchase identification information (identification number) previously notified is displayed in the corresponding column. input. Then, it changes to the input form of the product code number of the additional purchase goods as shown in FIG. 11 (B), and when the input is completed, the flight ticket identification information linked to the duty-free goods purchase identification information is used. The airline ticket reservation information is read by the business operator server 200, and the information is displayed for confirmation on the portable terminal 100 as shown in FIG.

1 is an overall system configuration diagram of an embodiment of the present invention. It is a flowchart which shows the flow of information transfer between a portable terminal, a provider server, an airline company apparatus, and a duty-free shop server. It is a flowchart following FIG. It is a flowchart which shows the flow of information transfer between a duty-free shop server, a delivery center terminal, and a shop terminal. It is a figure which shows an example of a duty-free goods purchase reservation form. It is a block diagram which shows the structure of a provider server classified by function. (A) is a figure which shows an example of the decision form of whether to cancel, (B) is a figure which respectively shows an example of a reconfirmation form. (A) is an example of a cancellation fee payment selection form, (B) is an example of a cancellation fee payment confirmation form, and (C) is a diagram showing an example of a taxable amount payment confirmation form. It is a figure which shows an example of the flight cancellation confirmation form. It is a figure which shows an example of the confirmation form of a flight reservation change. (A) is an example of a duty-free product purchase form after completion of a flight reservation, (B) is an example of an input form for a product code number of an additional purchase, and (C) is a diagram showing an example of a flight confirmation display form. is there.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Mobile terminal 200 Provider server 300 Airline company apparatus 400 Duty-free store server 500 Distribution center terminal 600 Store terminal 700 Communication network 200A Transmission / reception part 200B Reservation information generation part 200C Reservation information preservation | save part 200C-1 * 200C-2 Database 200D Flight reservation process 200E Duty-free product reservation processing unit 200F Cancel processing unit 200G Reservation change processing unit

Claims (4)

Access the server through the network from the mobile terminal, make a reservation for purchasing the air ticket from the mobile terminal to the server according to the air ticket purchase reservation form received from the server, and follow the duty-free purchase reservation form received from the server as well. A duty-free purchase reservation system for making reservations for duty-free items accompanying ticket purchase reservations,
Based on the user's unique personal information transmitted from the mobile terminal, the air ticket reservation information created according to the air ticket purchase reservation form, and the duty free purchase reservation information created according to the duty free purchase reservation form A server side reservation information generating unit for generating air ticket purchase identification information and duty-free product purchase identification information on the server side,
A server-side reservation information storage unit that links the airline ticket reservation information and the duty-free product purchase reservation information together with the airline ticket purchase identification information and the duty-free product purchase identification information and stores them on the server side,
A server-side transmitting / receiving unit that transmits the airline ticket reservation information and the duty-free product purchase reservation information to the mobile terminal;
A server-side flight reservation processing unit that performs reservation processing of the corresponding flight in the server according to the airline ticket reservation information;
A server-side duty-free product reservation processing unit that performs reservation processing of the applicable duty-free product in accordance with the duty-free product purchase reservation information;
In accordance with the cancellation request from the mobile terminal side, the airline ticket reservation information stored in the server-side reservation information storage unit and the duty-free product purchase reservation information linked to the read-out information are read out, and the information together with the cancellation form The server side transmission / reception unit can transmit to the portable terminal, and based on the cancellation information from the portable terminal according to the cancellation form, the cancellation processing related to the flight can be performed on the server side flight reservation processing unit. A server-side cancellation processing unit capable of performing a cancellation process on the duty-free product with respect to the server-side duty-free product reservation processing unit.   The airline ticket reservation information and the duty-free product purchase reservation information are linked as the airline ticket purchase identification information and the duty-free product purchase identification information, and stored as separate databases in the server-side reservation information storage unit. The duty-free purchase reservation system according to claim 1, wherein   According to the flight change request from the mobile terminal side, the airline ticket reservation information stored in the server-side reservation information storage unit and the duty-free product purchase reservation information linked to the read-out information are read, and these information are stored in the reservation change form. And the change processing related to the flight can be performed on the server-side flight reservation processing unit based on the reservation change information from the mobile terminal according to the reservation change form. 3. The duty-free product purchase reservation system according to claim 1, further comprising a server-side reservation change processing unit capable of performing a change process related to a product on the server-side duty-free product reservation processing unit.   The server-side cancellation processing unit can perform the flight cancellation processing on the server-side flight reservation processing unit based on the cancellation information from the mobile terminal, and purchases the tax-free goods by paying a taxable amount. A taxable purchase confirmation form for determining whether or not to perform is sent to the mobile terminal, and processing based on taxable purchase information from the mobile terminal according to the taxable purchase confirmation form is performed on the server-side tax-free product reservation processing unit The duty-free product purchase reservation system according to claim 1, 2 or 3, wherein

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