JP2006146443A - User management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a customer management system capable of casily performing customer management by means of mobile communication terminals, such as for appointments for a shop such as a beauty salon or facilities, regardless of location. <P>SOLUTION: A customer 115 notifies a beauty salon 107 of particular personal information on his/her first visit, and is instructed so that email with predetermined data stored therein is sent to a particular address using his/her own cell phone 118. After the email has been sent, authentication that ensures security can be easily achieved by accessing a URL sent from the beauty salon 107, and inputting the personal information notified. Thus, a process for making an appointment to visit the shop can be performed smoothly. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a user management system, and more particularly to a user management system suitable for performing user management such as customer management using e-mail in a store or facility such as a beauty salon.

  Mobile devices such as mobile phones, PHS (Personal Handy-phone System), PDA (Personal Digital Assistant) and personal computers that can be connected to the Internet are proliferating. Many people have personal e-mail addresses. Yes. Under such circumstances, it has been proposed to perform customer management or user management using electronic mail.

  For example, in a beauty salon, conventionally, a customer makes a reservation by directly visiting the beauty salon or making a phone call. In the beauty salon, when a reservation request is made, the reservation is managed by writing a schedule for each stylist in the reservation table. In such a customer management system, when a plurality of persons make a reservation by telephone in parallel in time at a time or time when reservations are concentrated, a duplicate reservation may occur. In addition, mistakes in the reservation table may occur. In addition, there is a problem that when a beauty salon is not open at night or early morning, it is impossible to make an appointment.

Therefore, when a customer sends a reservation request via a data communication means such as the Internet, the beauty salon side requests the customer to input an identification code. It has been proposed to make reservations (see Patent Document 1, for example).
JP 2002-05626 A (No. 0017, paragraph 0023, FIG. 1)

  This proposed customer management system is premised on using communication means widely open to the general public such as the Internet. Therefore, the proposed customer management system is intended to prevent reservations by mischief due to the use of communication means and accept only reservations with a high probability of visiting the store. For this reason, when a beauty salon is reserved, the customer is requested to input an identification code. For reservation requests that do not involve an identification code, it is requested to input the customer's contact information. In addition, as for the identification code, the beauty salon side gives the customer a unique code that is difficult for others to imitate.

  For this reason, the customer needs to save the identification code sent from the beauty salon and use this identification code every time a reservation is made. When reserving a beauty salon from a personal computer installed at home or the like, if the identification code is stored as a memo in a predetermined storage area, it can be called when making a reservation. Therefore, by copying the called identification code to the input field for the identification code, it is possible to input the identification code relatively easily at the time of reservation.

  However, in the case of a portable communication terminal such as a mobile phone or a PHS, not only the number of operation keys is limited, but also various data processing functions are limited. Therefore, it is generally difficult for a customer to easily input an identification code by data processing in the communication terminal, and it is often necessary to directly input the identification code by the customer's own operation each time. However, the identification code is not only given by the beauty salon in order to prevent third party mischief, but access to the beauty salon is not done on a daily basis, so access is required Sometimes the identification code cannot be remembered. Of course, it is possible to write the identification code on the memo paper and take it out and input it.However, not only is it always necessary to carry the memo paper, but the number of characters constituting the identification code is large, and the character type is The more the security becomes higher, the more complicated the input becomes.

  If the identification code cannot be remembered or the memo paper on which the identification code is written is not found, a reservation without the identification code is made. According to this proposal, at this time, the customer inputs a contact address capable of data communication such as a mail address of a mobile phone as his / her contact address. However, when an e-mail address is used as a contact, the hair salon side needs to send a confirmation e-mail to the e-mail address in order to confirm whether the reservation is mischievous. In this case, since a certain amount of time is required for replying to the confirmation mail, the reservation cannot be made quickly.

  As is apparent from the above considerations, the customer management system based on this proposal is a system that is difficult to use for portable communication terminals such as mobile phones and PHS. Therefore, in practice, communication terminals such as personal computers that can perform high-level data processing quickly are limited to actual use targets. For this reason, when a reservation is easily made to a facility such as a beauty salon even at a place away from home or work place, there is a problem that the proposed customer management system is very inconvenient.

  Accordingly, an object of the present invention is to provide a user management system capable of easily performing user management such as reservation for a store or facility such as a beauty salon, regardless of location, using a portable communication terminal. is there.

  According to the first aspect of the present invention, (a) personal information storage means for storing the personal information of a user having a communication terminal accessing a predetermined communication network in units of users, and (b) stored in the personal information storage means Address notifying means for notifying each user of the address of the home page dedicated to each user, and (c) Authentication for requesting the communication terminal accessing the address notified by the address notifying means to input authentication data. Data input request means, (d) comparison means for comparing whether or not the authentication data input from this communication terminal matches the personal information of the user stored in the personal information storage means, and (e) this The user management system is provided with authentication permission means for permitting authentication only when the comparison means matches the personal information of the user.

  That is, according to the first aspect of the present invention, personal information of a user who possesses a communication terminal accessing the communication network is stored in advance in the personal information storage means on a user-by-user basis. When the addresses of unique home pages are notified, the personal information of the user corresponding to the address can be extracted from the personal information storage means when a legitimate user or a third party accesses these addresses. Therefore, it is possible to perform authentication with sufficient security by checking whether the authentication data input from the accessed communication terminal matches this personal information, and secure user management such as reservation and shopping Can be done.

  According to the second aspect of the present invention, (b) personal information storage means for storing personal information of a user who personally possesses a communication terminal that can access the Internet, and (b) personal information stored in the personal information storage means. A unique address notifying means for notifying each of the users who have stored the unique address of the user in which the identification information unique to the user is added to the URL representing the content of the specific server; When a user who has stored information accesses the Internet from the user's communication terminal using the user's unique address notified by the unique address notification means as a destination, a screen for requesting personal authentication from the communication terminal is displayed. Personal authentication screen information sending means for sending information to be displayed; and (d) this personal authentication screen information. An authentication information receiving means for receiving authentication information inputted from the communication terminal when a screen requesting personal authentication is displayed on the user's communication terminal by the output means; and (e) the authentication information receiving means Comparison means for comparing whether or not the received authentication information matches the personal information of the user stored in the personal information storage means, and (f) authentication only when the comparison means matches the personal information of the user. The user management system is provided with authentication permission means for permitting authentication.

  That is, in the invention described in claim 2, when the general communication network in claim 1 is embodied in the Internet, and the user accesses the Internet from the user's communication terminal using the user's unique address as the destination A screen requesting personal authentication is displayed on the communication terminal. At this time, since the user side only has to store the personal information in advance in the personal information storage means and input the personal information, sufficient security can be ensured without requiring a troublesome procedure such as input of a password and ID.

  In the invention described in claim 3, (a) personal information storage means for storing personal information of a user who personally possesses a communication terminal capable of accessing the Internet, and (b) user-specific communication terminal E-mail data input means for inputting e-mail data with the identification information written and the destination as the management company that manages the user, and (c) management based on the e-mail data input by the e-mail data input means When an e-mail is sent to a company, a unique address unique to the user in a server in which identification information unique to the user is written in a URL representing the contents of a specific server of the management company is notified in a form of replying to the e-mail. Unique address notifying means, and (d) the unique address of the user notified by the unique address notifying means. Personal authentication screen information sending means for sending information for displaying a screen for requesting personal authentication to a communication terminal used for accessing the Internet, and (e) the personal authentication screen information sending means for personal communication to the communication terminal. When a screen for authentication is displayed, authentication information receiving means for receiving authentication information input from the communication terminal, and (f) the authentication information received by the authentication information receiving means is the user's personal information. The user management system includes comparison means for comparing whether or not the information matches, and (g) an authentication permission means for permitting authentication only when the comparison means matches the personal information of the user.

  That is, in the invention described in claim 3, in addition to the invention described in claim 2, the user's personal identification information is recorded and the destination is managed by the user using a communication terminal such as a mobile phone personally owned by the user. When the e-mail data is sent to the management company based on the input e-mail data, the contents of a specific server of the management company are expressed. Since the unique address unique to the user in the server in which the identification information unique to the user is described in the URL is notified in the form of a reply to the e-mail, further security of the information for authentication can be ensured. . In addition, the procedure for preparing for authentication is extremely simplified for the user, and user management using an extremely practical authentication process can be performed together with facilitating data input at the time of authentication.

  As described above, according to the present invention, it is possible to perform secure authentication processing simply by inputting personal information notified to the authentication destination in advance by the user. The terminal does not take time for input operation, and various processes requiring authentication can be easily performed. In addition, since authentication data such as passwords that are difficult to remember are not required during authentication, there are fewer procedures for inquiries and new issuance of authentication data when the user forgets the authentication data. You can save money.

  Hereinafter, the present invention will be described in detail with reference to examples.

  FIG. 1 shows an outline of a customer management system as a form of a user management system in an embodiment of the present invention. The customer management system 100 uses the Internet 101 and the mobile phone network 102 as communication networks. A management server 104 managed by a management company 103 that performs customer management is connected to the Internet 101. A management database 105 is connected to the management server 104. A personal computer 111 (hereinafter abbreviated as “beauty salon personal computer 111”) managed by the beauty salon 107 is connected to the Internet 101 at all times or at any time. There can be a plurality of beauty salons 107, but only one is shown to simplify the illustration and description. The beauty salon personal computer 111 includes a data transfer card 112 that can be inserted into slots of various mobile phones, a customer display 113, and an infrared transmitter 114. A personal computer 116 (hereinafter abbreviated as a customer personal computer 116) used by a customer 115 at home or work is connected to the Internet 101 at all times or at any time. There may be a plurality of customer personal computers 116, but only one is shown to simplify the illustration and description.

  The mobile phone network 102 is connected to the base station 117. The customer 115 performs wireless communication with the base station 117 using the mobile phone 118, accesses the Internet 102, browses the homepage of the management company 103 or the beauty salon 107, and electronically communicates with the beauty salon 107. You can send and receive mail. There are a plurality of customers 115, mobile phones 118, and base stations 117, but only one each is shown to simplify the illustration and description. The same applies to the cellular phone network 102.

  The beauty salon personal computer 111 provided in the beauty salon 107 is a normal personal computer including a CPU (Central Processing Unit) and a storage medium such as a magnetic disk for storing an OS (Operating System) and application programs. The application program is based on a browser for browsing the homepage of the own beauty salon 107 posted on the management company 103, customer management software for the beauty salon 107, and data created by this customer management software. Then, the encrypted membership number of each customer is written to the customer's mobile phone 118 via the data transfer card 112, or the encrypted data is placed as a two-dimensional barcode at a location accessible to the customer 115. Software to be displayed on the customer display 113 can be listed. Of course, the customer display 113 may be replaced with the display 111A provided in the beauty salon personal computer 111 for its operation. Alternatively, a two-dimensional code may be printed on a printer (not shown) and read by a built-in camera (not shown) of the mobile phone 118 of the customer 115 or an external scanner.

  <Member registration process>

  FIG. 2 shows the flow of new customer processing when a customer first visits a beauty salon. The customer 115 visits the beauty salon 107 by viewing the homepage of the beauty salon 107 or introducing an acquaintance. The beauty salon 107 listens to the name of the customer 115 and the date of birth or date of birth, associates it with a member number automatically assigned in advance, and stores it in a storage medium such as a built-in magnetic disk (not shown) as customer data ( Step S201). At this time, the name of the stylist in charge of the first time is also input in association with the member number and stored in the corresponding part of the storage medium. Of course, other data such as address, telephone number, date of membership, etc. may be additionally input corresponding to the member number and stored in the corresponding part of the storage medium.

  The beauty salon personal computer 111 creates a predetermined e-mail format in which the membership number of this newly-added customer is written in the mail text (step S202).

  FIG. 3 shows an example of the format of the e-mail created in step S202. The transmission source (from) in the e-mail format 121 is blank, and the transmission destination (to) is an e-mail address indicating the corresponding beauty salon 107 in the domain of the management company 103. It is assumed that the name of the beauty salon 107 is “Best Salon” and the management company 103 has acquired the domain name “kanri.co.jp”. In this case, the e-mail address is, for example, “bestsalonreg”. Here, the last character “reg” indicates a dedicated address for member registration. The membership number of the corresponding new customer 115 is written in the body of the e-mail format.

  Returning to FIG. 2, the description will be continued. After creating the e-mail format 121 shown in FIG. 3, the beauty salon personal computer 111 performs screen display for selecting a method for transferring the format to the attached display 111A (step S203). At this stage, an operator (not shown) of the beauty salon personal computer 111 shows the mobile phone 118 held by the customer 115, and can handle the reading of a two-dimensional code or a type in which a data transfer card can be inserted into the slot. It is checked whether it is possible to perform wireless communication between mobile phones using infrared rays. If the data transfer card can be inserted into the slot (step S204: Y), the data transfer card 112 shown in FIG. The mail format 121 is transferred to this (step S205).

  Further, in the case where a function for reading a two-dimensional code is provided by a built-in camera or a scanner (not shown) connected to the mobile phone 118 side and a data transfer card is not used in step S204 (step S206). : Y), a two-dimensional code representing the e-mail format 121 is displayed on the customer display 113 arranged near the customer 115 (step S207), and this is read by the mobile phone 118. Instead of this, a printer (not shown) printed with a two-dimensional code may be read.

  If the mobile phone 118 has a data communication function such as infrared rays and the data transfer in step S204 or step S206 is not adopted (step S208: Y), infrared transmission is performed to the mobile phone 118 of the customer 115. The electronic mail format 121 is transferred using the machine 114 (step S209).

  As described above, the transfer process of the e-mail format 121 is selected in the order of the data transfer card (step S204), the two-dimensional code (step S206), and the data communication function (step S208) such as infrared rays. The order of selection is not limited to this. If the e-mail format 121 cannot be transferred by any of the above methods, the member's e-mail address is heard and the e-mail format 121 is transferred to the e-mail, or the beauty salon 107 is received. The stylist in charge of the above may obtain the approval of the customer 115 and directly input the e-mail format 121 to the mobile phone 118 of the customer 115. Of course, if the e-mail format 121 can be transferred to the mobile phone 118 using a wire such as a communication cable, this may be followed.

  When the e-mail format 121 is transferred to the mobile phone 118 of the customer 115 as described above, the beauty salon personal computer 111 transfers the customer data to the management server 104 via the Internet 101 (step S210).

  When the above processing is completed, the beauty salon 107 uses the e-mail format 121 transferred to the customer 115 to request the customer 115 to send an e-mail before the next visit. Of course, this transmission process can be performed directly in the beauty salon 107 without waiting for the next visit. When this transmission process is performed, the customer 115 may be given a ticket that frees a predetermined service such as cleansing provided by the beauty salon 107 for a fee, or a souvenir for membership registration.

  FIG. 4 shows the flow of member registration processing by the management server. The management server 104 waits for customer data to be transmitted from any of the beauty salons 107 (step S221) or a member registration e-mail from a new member (step S222). Yes. When the beauty salon 107 transmits customer data via the Internet 101 in step S210 of FIG. 2 (step S221: Y), the customer data is stored in the corresponding part of the management database 105 shown in FIG. Registered in the room member database) (step S223).

  On the other hand, when an e-mail in the e-mail format 121 shown in FIG. 3 is sent for member registration (step S222: Y), the member number written in the body is extracted (step S222). S224). Then, the corresponding beauty salon member database is searched to check whether the member registration process has already been performed for the same member number, that is, whether the received e-mail belongs to a new member (step S225). If it is a new member (Y), the management server 104 encrypts the member number (step S226), and the encrypted member number is added to the end of the URL (Uniform Resource Locator) of the beauty salon 107 with a slash “/ ”And then the encrypted membership number is added to create a destination (URL) for the homepage dedicated to the membership (step S227).

  FIG. 5 shows in principle the destination creation process for this member-only website. FIG. 6A shows “bestsalon.co.jp”, which is the domain name of the beauty salon 107 described in this embodiment. FIG. 5B shows the URL of the beauty salon 107 in this case. In this example, the domain name “bestsalon.co.jp” is connected after “http: // www.”.

  FIG. 5C shows the member number “xxxxxxx” after encrypting the member number “XXX” of the corresponding new customer 115. In this case, the URL dedicated to the customer 115 created in step S227 is an encryption in the form of “http://www.bestsalon.co.jp” followed by a slash “/” as shown in FIG. The converted membership number will be “XXXXXX”. This portion does not indicate an actual address on the web, but is a data area that can be freely specified as identification information on the management server 104 side. In the present embodiment, this is an encrypted membership number “XXXXXX”. X ". That is, if the management server 104 receives the URL “http://www.bestsalon.co.jp/xxxxxxx”, the management server 104 performs “xxxxxxx” based on a preprogrammed process. "Can be extracted and decrypted to determine the membership number.

  Returning to FIG. 4 again, the description will be continued. After creating the homepage destination in step S227, the management server 104 transmits an e-mail in which the homepage destination is described in the text to the new customer 115 (step S228).

  FIG. 6 shows a main part of an example of the text of the email transmitted in step S228. The display screen 131 of the mobile phone 118 shown in FIG. 1 indicates that the next visit can be reserved from the homepage. The name “ΔΔ” of the customer 115 is obtained by searching from the beauty salon member database of the corresponding member number.

  By the way, if it is determined in step S225 in FIG. 4 that the member registration process has already been performed for the same member number (N), the e-mail sender of the e-mail format 121 shown in FIG. Is checked whether it is the same e-mail address as the person who performed the member registration process (step S229). As a result, if it is determined that the two transmission sources are the same (Y), the member registration mail received this time is ignored, and the series of processing ends (end). This is because the same customer 115 mistakenly transmits the same e-mail a plurality of times for new registration, so that the second and subsequent registration processes are invalidated.

  On the other hand, when an e-mail for membership registration is sent from the different sender with the same member number (step S229: N), the sender who sent the e-mail this time is sent to Then, a reply that the wrong e-mail has been sent is returned (step S230). The e-mail at this time is actually sent from the management company 103 or the management server 104, but it is more natural for the customer 115 to use the corresponding beauty salon 107 as a transmission source.

  FIG. 7 shows a main part of an example of an electronic mail transmitted to different transmission sources in step S230. In the customer management system of the present embodiment, there is very little possibility that another person will transmit a URL including an encrypted member number by mischief before the person. However, it is not uncommon for a third party to pretend to be a member for some reason before registering as a member. Therefore, in order to be able to receive a notification from the person when the member registration is performed by a person other than the person, an e-mail can be transmitted from the person to the dedicated department. The e-mail address at this time may be the management company 103 entrusted by the beauty salon 107, but in this embodiment, the e-mail is sent to the manager of the corresponding beauty salon 107. . This is because it is considered that it is easier for the corresponding beauty salon 107 to exchange e-mails with the customer 115 or to talk directly on the telephone to confirm the fact of registration error.

  Of course, depending on the system, the management company 103 may take charge of complaint processing related to such registration. In this case, the e-mail sent to the e-mail destination shown in FIG. 7 may be transferred to the department in charge of the management company 103. As a result, the corresponding beauty salon 107 is released from such miscellaneous duties.

  When the member registration process is normally completed as described above, the URL dedicated to the beauty salon 107 is transmitted from the management server 104 to the mobile phone 118 of each customer 115 by e-mail. . Therefore, the customer 115 registers his / her own URL in the browser bookmark so that the next reservation for the beauty salon 107 can be made at any time by accessing the Internet 101 using the mobile phone 118. Become.

  <Store reservation processing>

  FIG. 8 shows the first half of the processing flow on the mobile phone side when a customer makes a reservation for a beauty salon. This reservation can be made by the customer 115 using, for example, the customer personal computer 116 at home, but here it will be described as being made using the mobile phone 118. First, the customer 115 selects “http://www.bestsalon.co.jp/xxxxxxx” as the URL recorded in the e-mail addressed to himself / herself shown in FIG. Is accessed (step S241). Access to the Internet 101 may be directly activated by designating a URL dedicated to the beauty salon 107 described in the body of the already received e-mail. And it waits for the data of the reservation system screen to be sent from the management server 104 shown in FIG. 1 (step S242).

  FIG. 9 shows the first half of the flow of reservation processing by the management server. The management server 104 waits for reception of the URL of the beauty salon 107 (including a beauty salon other than the specific beauty salon in the embodiment) requested to be managed by the management company 103 (step S261). When the URL of the beauty salon 107 is received (Y), the encrypted membership number “XXXXXX” explained in FIG. 5D is decrypted (step S262), and the corresponding beauty salon member database (management) The member name corresponding to the member number determined from the database 105) and the date of birth of the member are searched (step S263). If the URL of each member is registered in the corresponding beauty salon member database, the encrypted member number can be directly searched as a keyword. In this case, the encrypted member number is decrypted. There is no need to

  The management server 104 edits the reservation system screen using the acquired member name (step S264), and transmits it to the mobile phone 118 of the corresponding customer 115 (step S265). As a result, the cellular phone 118 of the customer 115 receives the reservation system screen described in step S242 in FIG. 8 (Y), and the reservation system screen is displayed on the display (step S243 in FIG. 8).

  FIG. 10 shows an example of a reservation system screen. On the display screen 131 of the mobile phone, the name of the beauty salon and the name of the customer 115 are recorded, and the date of birth is entered as personal information for identity verification. Conventional personal authentication is performed using an ID (IDentification) and a password. In the case of the present embodiment, the date of birth is used for authentication because of the peculiarity that the mobile phone 118 is a communication terminal possessed by an individual and the advantage that information easy to remember is set in the password. I have to. The reason why the “date” is not considered is that the customer 115 is hesitant to input the personal information whose age can be estimated. The reason why the telephone number is not set as the password is that the telephone number is easier for others to obtain than “birth date” and the security is weak. Even when the address part of the address is set as a password, it is more disadvantageous in terms of security than the date of birth.

  Returning to FIG. When the reservation system screen is displayed on the display of the cellular phone 118 in step S243, the customer 115 inputs the date of birth and selects the “Reserve” button (step S244: Y). Thereby, the cellular phone 118 transmits the data regarding the input month and date or the entire reservation system screen to the management server 104 (step S245).

  As shown in FIG. 9, when the date of birth is received (step S266: Y), the management server 104 determines whether or not it matches the date of birth of the corresponding customer 115 (step S267). . If they do not match (N), it means that the 115 customers who made the reservation have made an input mistake or a third party has made a false reservation. Therefore, the error processing screen for notifying that the personal authentication could not be performed is edited (step S268), and the error processing screen is transmitted to the transmission source (step S269). For this error processing, a known method such as allowing a re-input of the date of birth up to a predetermined number of times can be employed. Therefore, detailed description thereof will be omitted.

  On the other hand, if the date of birth of the customer 115 matches (step S267: Y), the management server 104 proceeds to the next step and edits the reservation selection screen for setting reservation contents (step). S270). Then, the edited reservation selection screen is transmitted to the corresponding mobile phone 118 (step S271).

  FIG. 11 shows an example of a reservation selection screen. On the display screen 131 of the mobile phone, each item of “desired date”, “desired time zone”, “menu” and “stylist nomination” as a nominated stylist can be selected from a pull-down menu screen. Yes. Here, as the “desired date”, a date obtained by calculating the average date to be visited next from the date of the previous visit to the beauty salon 107 from the contents of the menu at that time is displayed. . The customer 115 inputs the date with reference to this. For the “desired time zone”, the time zone desired last time is displayed. The customer 115 inputs a desired time zone with reference to this. As for the “menu”, the previously selected menu is also preferentially displayed. The same applies to “stylist nomination”. Therefore, when many of the customers 115 select the same conditions as the previous time, it is not necessary to open a pull-down menu for each item and select a desired time zone and the like.

  Returning to FIG. 8 again, the description will be continued. The mobile phone 118 side waits for a reservation selection screen or an error processing screen to be sent (steps S246 and S247). If an error processing screen has been sent (step S247: Y), predetermined error processing is performed as described above (step S248). On the other hand, when the reservation selection screen is received (step S246: Y), the reservation selection screen is displayed (step S249).

  When each item displayed on the reservation selection screen shown in FIG. 11 becomes desired, the customer 115 selects a “search” button (step S250: Y). On the other hand, when the contents to be set once are returned to the initial state, the “reset” button is selected (step S251: Y). If the search button is pressed (step S250: Y), whether or not the stylist designated by “stylist nomination” can be designated in the “reservation month” and “desired time zone” set by the customer 115 for the reservation. Search data for performing the search is transmitted to the management server 104 (step S252).

  On the other hand, when the customer 115 selects the “reset” button (step S251: Y), the reservation selection screen is initialized (step S253) and returned to the state received in step S246. Therefore, the customer 115 can return to the content that was previously visited in the beauty salon 107 and reset the reservation content. Of course, depending on the system, when the “reset” button is pressed, all items may be set to default values assumed by the general customer 115.

  FIG. 12 shows the latter half of the flow of reservation processing by the management server. When the management server 104 receives the search data from the mobile phone 118 (step S281: Y), the management server 104 searches the schedule table for each stylist (step S282). The schedule is provided in the management database 105 shown in FIG. 1, and the schedule for each stylist is managed thereby. As a result of searching the schedule, if the stylist specified at the date and time specified in the reservation can be reserved (step S283: Y), the management server 104 edits the reservation confirmation screen in which the reservation items are entered ( Step S284). Then, the reservation confirmation screen is transmitted to the cellular phone 118 that made the reservation (step S285).

  On the other hand, if it is determined in step S283 that reservation is impossible (N), the availability screen at other dates and times is edited (step S286), and the availability screen is reserved. The data is transmitted to the mobile phone 118 (step S287).

  FIG. 13 shows the latter half of the flow of reservation processing by the mobile phone. After transmitting the search data in step S252 of FIG. 8, the cellular phone 118 waits for reception of a reservation confirmation screen or an availability screen from the management server 104 (steps S301 and S302). When the reservation confirmation screen is received (step S301: Y), the reservation confirmation screen is displayed on the display (display screen 131) (step S303).

  FIG. 14 shows an example of a reservation confirmation screen. On the display screen 131 of the mobile phone, the reservation status for reservation date, reservation time zone, menu and stylist designation is displayed. In this state, it is awaited whether the customer 115 presses the “reservation” button for confirming the reservation or the “change” button for changing the reservation (steps S304 and S305). When the customer 115 presses the “reservation” button (step S304: Y), transmission for confirming the reservation is performed (step S306).

  On the other hand, when the customer 115 presses the “change” button (step S305: Y), the process returns to step S249 (FIG. 8) to redisplay the reservation selection screen that has already been received. Then, the customer 115 can change the reservation selection screen again.

  On the other hand, when the availability screen is received in step S302 (Y), the availability screen is displayed on the display screen 131 of the mobile phone (step S307).

  FIG. 15 shows an example of a vacancy status screen. On the display screen 131 of the mobile phone, the current availability is displayed. Here, since a reservation could not be made, a message to that effect is displayed, and a “return to selection screen” button is provided so that a reservation can be made again.

  Returning to FIG. When the customer 115 presses the “return to selection screen” button (step S308: Y), the process returns to step S249 (FIG. 8), and the reservation selection already received is the same as when the “change” button is pressed in step S305. Redisplay the screen. Then, the customer 115 can make a reservation again.

  Returning to FIG. 12, the continuation of the processing of the management server 104 will be described. The management server 104 waits for the “reservation” button to be pressed in step S288, and when the customer 115 presses the “reservation” button in step S304 of FIG. 13 (step S288: Y), the reservation is established. The reservation establishment screen shown is edited (step S289), and the reservation establishment screen is transmitted (step S290).

  Returning to FIG. When the reservation establishment screen is received after the reservation transmission in step S306 (step S309: Y), the reservation establishment screen is displayed on the display screen 131 of the mobile phone (step S310).

  FIG. 16 shows an example of a reservation establishment screen. On the display screen 131 of the mobile phone, the fact that the reservation has been made and the procedure for canceling are described.

  Returning to FIG. 12, the continuation of the processing of the management server 104 will be described. After transmitting the reservation establishment screen in step S290, the management server 104 transmits a reservation establishment e-mail (step S291), and ends the series of reservation processing (end in FIG. 8). The reason for sending the e-mail is to leave the reservation as a document because the process of step S290 only brings about temporary display processing by the display.

  FIG. 17 shows an example of a reservation completion e-mail received by the mobile phone. The customer 115 can acquire the same contents by the personal computer 116 or other electronic mail receiving means shown in FIG. 1, and can print out the contents as necessary.

  <Guide service for customers>

  Next, various guidance services for the customer 115 in the customer management system of this embodiment will be described.

FIG. 18 shows a flow of processing of the management server for performing a store visit notification service for notifying when a reserved visit date approaches. The management server 104 initializes a parameter n indicating a member number to “1”, for example, when a predetermined t ₁ time on the day when the next day becomes the working day comes (step S321: Y) (step S322). . Then, it is checked whether or not the customer of the n-th membership number is making a reservation by referring to a reservation status table (not shown) for the corresponding beauty salon 107 in the management database 105 shown in FIG. 1 (step S323). If a reservation is made (Y), it is checked whether it is one day before the date of the reservation (step S324), and if so (Y), the store visit information is edited (step S325). Then, the edited store visit guide is transmitted to the mail address of the n-th member number (step S326).

  FIG. 19 shows an example of this store visit guide. On the display screen 131 of the mobile phone 118 shown in FIG. 1, the reservation content for tomorrow's visit is written. Thereby, the customer can reconfirm the reservation of the beauty salon 107.

  When the e-mail transmission process in step S326 ends, the management server 104 counts up the parameter n indicating the membership number by “1” (step S327). If the subsequent parameter n is not larger than the maximum value m of the membership number at that time (step S328: N), the process returns to step S323 to confirm the reservation of the customer of the next membership number.

  On the other hand, if it is determined in the previous step S323 that there is no reservation for the customer of the nth membership number (N), there is no need to notify the store visit, so the process proceeds to step S327. Will go on. Even if the customer has made a reservation (step S323: Y), if it is not one day ago (step S324: N), the process proceeds to step S327 and proceeds to the process for the customer with the next membership number. become. As described above, the store visit guidance is examined one by one, and the store visit e-mail is transmitted to the corresponding customer. When the process is completed up to the customer with the last membership number (step S328: Y), the notification process of the store visit guidance on that day is completed (END).

  In addition to the processing shown in FIG. 18, all customers making a reservation for tomorrow are collectively extracted from the management database 105, and the contents of the reservation for these customers are sequentially read out and shown in step S325. It is also possible to edit the visit information and send the visit information shown in step S326.

FIG. 20 shows the flow of processing of the management server for after-follow guidance notification performed as one of the visiting store guidance notification services. Management server 104, for example, becomes a predetermined t ₂ o'clock workdays Beauty 107 (step S341: Y), is initialized to "1" to the parameter n indicating the membership number (step S342). Then, whether or not the follow flag for the customer of the n-th membership number is turned on is set in the “follow flag” column of the reservation status table (not shown) for the corresponding beauty salon 107 in the management database 105 shown in FIG. The determination is made by looking (step S343).

  Here, the “Follow flag” column is a flag indicating whether or not the customer is in the after-following period when guaranteeing the follow-up to the customer who has visited the store. It will be turned off when you send an email for after-follow guidance. First, if the follow flag is turned on for the customer of the first membership number (step S343: Y), the management server 104 checks whether it is the first week after visiting the store (step S344). If there is (Y), the after-follow guidance is edited (step S345). Then, after-follow guidance is transmitted to the customer of the corresponding first member number by e-mail, and the follow flag is turned off (step S346).

  FIG. 21 shows an example of a display screen for an after-follow guidance notification e-mail. The display screen 131 of the mobile phone 118 shown in FIG. 1 indicates that after-following is performed if there is a problem. Thereby, the reliability of the beauty salon 107 with respect to a customer is improved.

  Returning to FIG. 20, the description will be continued. If the after-follow guidance is transmitted by e-mail in step S346, the parameter n is incremented by “1” (step S347), and as a result, if the process has not progressed to the customer of the last member number (step S348). : N), returning to step S343, the same processing is performed for the customer of the second membership number.

  On the other hand, if the follow flag of the corresponding member number is OFF in step S343 (N), since the after follow period has passed, the process immediately proceeds to step S347. The same applies to the case where it is not the first week after visiting the store in step S344. As described above, it is examined whether or not it is the first week since the customer visits the store, and an e-mail for guiding the follow-up is transmitted to the corresponding customer. When the process is completed up to the customer with the last membership number (step S348: Y), the notification process of the after-follow guidance on that day is completed (END).

  In addition to the processing shown in FIG. 20, all the customers whose day is the first week from the store visit are extracted from the management database 105 in a lump, and the after-follow guidance shown in step S345 for these customers is extracted. You may make it perform edit and transmission of the after-follow guidance shown by step S346.

FIG. 22 shows the flow of processing of a congratulatory mail delivery service for a birthday that is performed as one of the visiting store notification service. The management server 104 extracts members whose birthdays are birthdays for all members from the corresponding beauty salon member database for the corresponding beauty salon 107 (step S362) when the predetermined time t ₃ is reached (step S361: Y). ). Then, a birthday congratulatory mail message is edited for these members (step S363) and sent to each address by e-mail (step S364).

  FIG. 23 shows an example of a screen for displaying a birthday celebration email. On the display screen 131 of the mobile phone 118 shown in FIG. 1, the name and birthday message of the corresponding member are recorded. Information on discount services within a certain period from the birthday may be written. Further, not only the name of the beauty salon but also the name of the stylist in charge may be written.

  Next, a service for recommending the customer 115 to visit the store will be described. In this service, the customer 115 sends an e-mail recommending a visit from the beauty salon 107 at the time of making a reservation or at a slightly earlier time. For this reason, in the present embodiment, processing for writing the data of the customer 115 that is the basis of the e-mail and the timing of sending the e-mail to the electronic calendar is performed. Therefore, the process related to the writing process for the calendar will be described first, followed by a service for recommending a store visit.

  FIG. 24 shows the flow of processing on the management server side when the customer makes a payment after receiving the service at the beauty salon. In the beauty salon 107 shown in FIG. 1, after the customer 115 receives the service shown in the menu and completes the settlement, the member number for which settlement has been completed is clicked from the membership list of the beauty salon displayed on the beauty salon personal computer 111. To do. As a result, the management server 104 on the management company 103 side receives the membership number of the customer 115, the menu, and data indicating that the payment has been completed (step S381: Y). Based on this, the management server 104 turns on the follow flag for the customer with the membership number as described above (step S382). Next, the management server 104 checks whether or not there is customer history data of the member number stored in the corresponding beauty salon member database (step S383). In the case where the customer 115 is the first visit after the customer data is received by the management server 104 in step S210 of FIG. 2, there is no history data when the customer 115 is the first visit.

  In the case of such a new customer 115 or when there is no historical data for other reasons (N), the average predicted date of the next visit that is generally predicted from the menu at that time is calculated statistically. The member number is entered in the position (date and time) of the electronic calendar ten days before (step S384).

  On the other hand, when the history data of the customer 115 exists in step S383 (Y), the next visit date and time zone are predicted from the past visit cycle (step S385). When sufficiently long history data exists, the fluctuations according to the seasons and days of the week (for example, predictions taking into account the relationship with holidays such as year-end unique predictions and holidays) are considered. Next, the next assigned stylist is predicted from the relationship between the stylists assigned in the past (step S386). Of course, weight is assigned to the stylist that I was in charge of recently, and when there is a change in the stylist's personnel, it is a matter of course to change it to the most suitable stylist.

  Next, the management server 104 determines whether or not it is necessary to make a tentative reservation for the predicted date and stylist (step S387). Here, the provisional reservation refers to a service in which the store side temporarily secures a specific date and time and a stylist to ensure the reservation of the customer 115. In general, customers whose visit history (such as the number of visits) is longer than a standard value are subject to provisional reservations as high-grade customers.

  For the customer 115 determined to require provisional reservation, the date and time of the next visit and the stylist in charge are provisionally reserved with a time width according to the grade of the customer (step S388). For example, for the top customers, secure the date and time temporarily within a sufficient range. Then, data such as a member number and a stylist in charge is entered at the position of the calendar 10 days before the shortest month and day in the range of the provisional reservation date and time (step S389).

  On the other hand, for the customer 115 whose provisional reservation is not required in step S387 (N), only one prediction month and date for the next visit are specified, and the member number is set at the calendar position 10 days before. Fill in (step S390).

FIG. 25 shows the processing of the management server related to the service recommending the store visit. When t _{4 is} set in advance (step S 401: Y), the parameter n is initialized to “1” (step S 402), and the day of the electronic calendar (however, the next day is the holiday of the beauty salon 107. The data of the first customer 115 written in (including a certain day) is read (step S403). If such data does not exist on the corresponding day (step S404: Y), the processing is terminated without doing anything (END).

  If data about the first customer 115 exists (step S404: N), the store recommendation mail is edited based on the data written about the customer 115 (step S405). For example, in the case of the new customer 115 described in step S384 in FIG. 24 or the normal customer 115 that does not make the provisional reservation described in step S390, the name obtained by searching the member's name from the member number is displayed. Fill out and edit the e-mail that recommends visiting the store.

  FIG. 26 shows an example of an e-mail display screen for recommending a store visit. The display screen 131 of the mobile phone 118 shown in FIG. 1 describes not only the name of the customer 115 but also a specific discount period, and has a text structure that recommends a reservation. The customer 115 can access a dedicated reservation screen by pressing a button labeled “To reservation system” below the display screen 131.

  On the other hand, when the process of step S405 is performed for the customer 115 who has made the temporary reservation described in step S389 of FIG. 24, the temporary reservation is made for a predetermined date and time for the stylist in charge, The store recommendation e-mail specifying the time limit for provisional reservation is edited.

  FIG. 27 shows an example of an e-mail display screen for making a provisional reservation and recommending a reservation. In the display screen 131 of the mobile phone 118 shown in FIG. 1, not only the name of the customer 115 but also the name of the stylist in charge is recorded, and some of the tentative reservations are recorded. Has been. Therefore, the customer 115 who has received the preliminary reservation e-mail can secure a desired date and time for receiving the desired stylist and service in preference to other customers.

  As described above, the embodiments have been described by taking the beauty salon as an example, but it is natural that the present invention can be similarly applied to various services with reservations. In the embodiment, a mobile phone is used for personal authentication and the birth date of the person is input as personal information. You may make it use. In particular, data that can be quantified, such as the visual acuity of the left and right eyes and the telephone numbers of parents' homes, is preferable.

  In the embodiment, the cellular phone is taken as an example, but it is a matter of course that other portable communication terminals such as PHS may be used.

  Furthermore, in the embodiment, it is decided to send a congratulatory e-mail on the customer's birthday, but other congratulatory e-mails are sent to the customer based on information that can be identified by the personal information notified by the customer, such as a wedding anniversary. Of course, it may be transmitted.

It is a system configuration figure showing the outline of the customer management system in one example of the present invention. It is the flowchart which showed the new customer process by a beauty salon personal computer in a present Example. It is explanatory drawing showing an example of the format of the electronic mail produced by step S202 in a present Example. It is a flowchart showing the flow of the member registration process by a management server in a present Example. It is a principle figure which shows the preparation processing of the destination of a member-only website in a present Example. It is a principal part top view of the display screen of the text of the email transmitted at step S228. It is a principal part top view of the display screen of the email text transmitted with respect to a transmission source at step S230. It is the flowchart which showed the process by the side of the mobile telephone at the time of making a beauty salon reservation in a present Example. It is a flowchart showing the first half of the flow of the reservation process by a management server in a present Example. It is a top view which shows an example of a reservation system screen in a present Example. It is a top view of the display screen which shows an example of the reservation selection screen in a present Example. It is a flowchart showing the second half of the flow of the reservation process by a management server in a present Example. It is a flowchart showing the second half of the flow of the reservation process by a mobile telephone in a present Example. It is a top view of the display screen showing an example of the reservation confirmation screen in a present Example. It is a top view of the display screen showing an example of the empty situation screen in a present Example. It is a top view of the display screen showing an example of the reservation establishment screen in a present Example. It is a top view of the display screen showing an example of the reservation completion e-mail received by the mobile phone in this embodiment. It is the flowchart which showed the process of the management server for performing a visit store guidance notification service in a present Example. It is a top view of the display screen of the e-mail which showed an example of store visit guidance in a present Example. It is a flowchart showing the process of the management server about after-follow guidance notification in a present Example. It is the top view which showed an example of the display screen of the email of a follow-follow guidance notification in a present Example. It is the flowchart which showed the process of the delivery service of the congratulation mail with respect to a birthday in a present Example. It is a top view of the display screen of the electronic mail showing an example of the birthday congratulation mail in a present Example. It is a flowchart showing the process by the side of the management server when a customer makes a payment in a beauty salon in a present Example. It is a flowchart showing the process of the management server regarding the service which recommends a store visit in a present Example. It is the top view which showed an example of the display screen of the email which recommends the visit reservation in a present Example. It is the top view which showed an example of the display screen of the electronic mail which recommends that the provisional reservation was performed in the present Example.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Customer management system 101 Internet 102 Mobile phone network 103 Management company 104 Management server 105 Management database 107 Beauty salon 111 Personal computer (beauty salon personal computer)
112 Data Transfer Card 113 Customer Display 114 Infrared Transmitter 115 Customer 118 Mobile Phone 121 E-mail Format 131 Display Screen

Claims (11)

Personal information storage means for storing personal information of a user having a communication terminal accessing a predetermined communication network in units of users;
Address notification means for notifying each user who has stored personal information in the personal information storage means of the address of the homepage dedicated to each user;
Authentication data input requesting means for requesting input of authentication data to the communication terminal that has accessed the address notified by the address notification means;
Comparison means for comparing whether or not the authentication data input from the communication terminal matches the personal information of the user stored in the personal information storage means;
A user management system comprising: an authentication permission unit that permits authentication only when the comparison unit matches the personal information of the user. Personal information storage means for storing personal information of a user who has a communication terminal that can access the Internet in units of users;
A unique address notification means for notifying each of the users who have stored personal information in the personal information storage means of the user's unique address with the user-specific identification information added to the URL representing the content of a specific server;
When a user who has stored personal information in the personal information storage means accesses the Internet from the user's communication terminal using the user's unique address notified by the unique address notification means as the destination, the communication terminal Personal authentication screen information sending means for sending information for displaying a screen for requesting personal authentication on the screen;
Authentication information receiving means for receiving authentication information input from the communication terminal when a screen requesting personal authentication is displayed on the communication terminal of the user by the personal authentication screen information sending means;
A comparison means for comparing whether or not the authentication information received by the authentication information receiving means matches the personal information of the user stored in the personal information storage means;
A user management system comprising: an authentication permission unit that permits authentication only when the comparison unit matches the personal information of the user. Personal information storage means for storing personal information of a user who has a communication terminal that can access the Internet in units of users;
E-mail data input means for inputting e-mail data with the user-specific identification information written on the communication terminal of the user and the destination as a management company that manages the user;
When an e-mail is sent to the management company based on the e-mail data input by the e-mail data input means, the user-specific identification information is added to the URL representing the content of a specific server of the management company. A unique address notifying means for notifying the user-specific unique address in the server in the form of a reply to the e-mail;
Personal authentication screen information sending means for sending information for displaying a screen for requesting personal authentication for a communication terminal accessing the Internet using the unique address of the user notified by the unique address notifying means;
Authentication information receiving means for receiving authentication information input from the communication terminal when a screen for requesting personal authentication is displayed on the communication terminal by the personal authentication screen information sending means;
A comparison means for comparing whether or not the authentication information received by the authentication information receiving means matches the personal information of the user;
A user management system comprising: an authentication permission unit that permits authentication only when the comparison unit matches the personal information of the user.   The user management system according to claim 1, wherein the personal information is a date of birth of the user.   4. The user management system according to claim 3, wherein the identification information unique to the user is obtained by encrypting a membership number of the user.   4. The user management system according to claim 3, wherein the unique address of the user among the identification information unique to the user is obtained by encrypting a membership number of the user.   The user management system according to any one of claims 1 to 3, further comprising reservation receiving means for receiving a reservation for a specific service at a predetermined store from the communication terminal when the personal authentication is successful. A time discriminating means for discriminating a next time of receiving a specific service when the user periodically receives the specific service at the predetermined store;
8. The user management system according to claim 7, further comprising a reservation e-mail transmission unit that transmits an e-mail recommending a reservation to the user's e-mail address in accordance with the time determined by the time determination unit. . A time check means for checking a time when the reservation accepting means has made a reservation for an individual user who has accepted a reservation;
And a store visit time confirmation e-mail transmitting means for transmitting an e-mail for confirming the store visit time to the user's mail address when it is determined that the reserved time has arrived or approached by the time check means. 8. The user management system according to claim 7, wherein: Celebration time discriminating means for discriminating when to send a congratulatory e-mail to the user from the personal information of each user stored in the personal information storage means;
4. A festive e-mail transmission unit that transmits a festive e-mail to a user at each time determined by the festive time determination unit, according to any one of claims 1 to 3. User management system. When the specific service is performed for the user and a warranty period is set for the service, an e-mail is sent to the effect that the specific service will be followed up at a predetermined time within the warranty period. The user management system according to claim 1 or 2, further comprising an after-follow notification email transmission means for transmitting.

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