JP2006074116A - Representative call arrival system and method, and computer program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a representative call arrival system and a method and a computer program whereby representative call reception in which one and the same call receiving terminal can belong to a plurality of representatives is made possible and the representative call arrival to a communication tool other than a telephone set is made possible. <P>SOLUTION: The representative call arrival system includes: a storage means for storing the identification information of a user belonging to a representative group and address information corresponding to the identification information of the user; a call arrival request reception means for receiving the identification information of the representative group from a terminal of a caller user and receiving a call arrival request; a user selection means for acquiring the identification information of the user belonging to the received identification information of the representative group; a notice means for informing a terminal of a called user denoted by the acquired identification information of the user about the call arrival request; an intention display reception means for receiving intention display information for denoting an accept or reject of the call from the terminal of the called user, and a start means for informing a communication tool providing unit about the address information of the caller user and the address information of the called user for receiving the acceptable intention display information to request the start of the communication tool. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a representative incoming call system and method, and a computer program.

When a calling user makes a call to a representative number, a telephone exchange system such as a private branch exchange rings all the terminals accommodated in the representative group corresponding to the representative number and responds first. This is a technology for establishing communication with a terminal that has been connected. In the representative incoming call system, there are representative parent numbers and representative parent terminals, and representative parent numbers are mainly considered for representative incoming calls. When a representative call is received, calls are communicated equally to representative child numbers belonging to the representative parent number.
On the other hand, Patent Document 1 discloses a technique that allows a representative parent and a representative to be handled as one representative group, and aggregates call states in the representative group to enable communication link setting. Patent Document 2 discloses a technique for displaying on the screen the distinction between incoming incoming calls and incoming incoming calls in cooperation with a private branch exchange and a server.
Japanese Patent Laid-Open No. 8-125689 Japanese Patent Laid-Open No. 10-240656

The conventional representative incoming call system has the following problems.
(1) A representative parent number and a representative child number are identified using a telephone-dedicated address called a telephone number. For this reason, a change or deletion of the configuration of the representative group may cause a contradiction during switching during operation. Therefore, the representative child number can belong to only one representative parent number. Therefore, when different representative groups are required, different representative parent numbers and child numbers are required.
(2) When a representative call is received, even if there is a representative number belonging to the representative parent or a representative child terminal that is not surely established, all terminals are called, and exchange resources, communication resources, etc. are wasted. I use it.
(3) This technology specializes in representative incoming calls using public network telephone exchanges and private branch exchanges.
(4) A procedure for knowing the representative number is not provided in the process of requesting the representative incoming call. That is, if the representative number is not known, it is difficult to request a representative call from the calling user, so the representative number must be checked before making a call. This is a cumbersome task, and even if communication is requested using a known representative number, communication is not always established.
(5) In general, the procedure for rejecting an incoming call is equivalent to not responding. In the case of a representative incoming call, there are ringing sounds of the terminals all at once, and this ringing state continues unless the calling user abandons the call or any of the called users does not answer. Therefore, even if the incoming call is rejected, it cannot be notified.

  The present invention has been made in consideration of such circumstances, and its purpose is to realize a representative incoming call in which the same receiving terminal can belong to a plurality of representatives, and to receive a representative incoming call to a communication tool other than a telephone. It is an object of the present invention to provide a representative incoming call system and method, and a computer program. Another object of the present invention is to provide a representative incoming call system and method, and a computer program capable of rejecting a representative incoming call by an operation of the called party during the representative incoming call. Still another object of the present invention is to provide a representative incoming call system and method, and a computer program, which can request a representative incoming call even if the calling user does not know the representative number.

  To achieve the above object, the present invention is connected to a calling user terminal device, a called user terminal device, and a communication tool providing device that provides a communication tool that is an application of a communication service between the calling user and the called user. A representative call receiving system for storing identification information of users belonging to the representative group and address information corresponding to the identification information of the user, and receiving identification information of the representative group from the terminal device of the calling user. An incoming call request receiving means for receiving an incoming call request, a user selecting means for acquiring identification information of a user belonging to the received identification information of the representative group from the storage means, and an arrival user indicated by the acquired identification information of the user. Notification means for notifying the terminal device of an incoming request, and the terminal device of the called user who has notified the incoming request Intention communication receiving means for receiving intention display information indicating response or rejection, address information of the calling user, and address information of the called user who has received the intention display information of the response are read from the storage means and the communication A representative incoming call system comprising: an activation unit that notifies a tool providing device and requests activation of a communication tool.

  Further, in the above-described representative incoming call system, the terminal device of the called user who has not received the intention display information among the terminal devices of the called user who has notified the incoming call request has received the incoming call indication information of the response. It further comprises an incoming result notification means for notifying the user of an incoming call.

  Further, in the above-described representative incoming call system, the incoming call result notification means further receives an incoming call to the called user who has received the response intention display information to a terminal device of the called user who has received the rejection intention display information. It is characterized by notifying.

  Also, in the above-described representative call reception system, an incoming call for notifying the caller user terminal device of a rejection of an incoming call request when receiving rejection display information from all the callee user terminal devices that have notified the call request. The apparatus further comprises a result notification means.

  Further, in the above-described representative incoming call system, when the intention display information of refusal is received from a predetermined number or a predetermined ratio of terminal devices of the called users who have notified the incoming call request, The apparatus further comprises the incoming result notification means for notifying the terminal device of the calling user of rejection of the incoming request when receiving the intention-indication information of rejection from the terminal device of the called user.

  Further, in the above-described representative incoming call system, the incoming call result notification means stops the incoming call request to the terminal device of the called user who has not received the intention display information among the terminal devices of the called user who has notified the incoming call request. It is characterized by notifying.

  Further, in the above-described representative incoming call system, the incoming call result notification means further notifies the termination of the incoming call request to the terminal device of the called user who has received the rejection intention display information.

  Further, in the above-described representative incoming call system, the intention display receiving unit receives rejection reason information indicating a reason for rejecting the incoming call from the terminal device of the called user who has notified the incoming request, and the incoming result notification unit Notifies the calling user's terminal device of the rejection of the incoming call request and the rejection reason having the highest priority among the received rejection reason information.

  Further, in the above-described representative incoming call system, the incoming request receiving means further receives information on a communication tool requested by the calling user, and the activation means provides the communication tool requested by the calling user. The communication providing apparatus is requested to start the communication tool.

  Further, in the above-described representative incoming call system, the incoming request reception means notifies the calling user terminal device of information on a list of representative category categories, and the calling user from the notified list of categories, Information on the selected category is received, information on a list of representative groups belonging to the category selected by the calling user is notified, and information on the representative group selected by the calling user from the notified list of representative groups It is characterized by receiving information.

  In addition, the present invention provides a representative incoming call system connected to a terminal device of a calling user, a terminal device of a called user, and a communication tool providing device that provides a communication tool that is an application of a communication service between the calling user and the called user. This is a representative incoming call method that accepts representative group identification information from the calling user's terminal device and accepts incoming requests, accepts incoming requests, and identifies user identification information and user identification information belonging to the representative group. A user selection process for acquiring identification information of users belonging to the received identification information of the representative group from the storage means for storing the address information to be received, and an incoming call to the terminal device of the called user indicated by the acquired identification information of the user A notification process for notifying the request and a response from the terminal device of the called user who has notified the incoming request. Provides the communication tool by reading from the storage means the intention display receiving process for receiving intention display information indicating rejection, the address information of the calling user, and the address information of the called user who has received the response intention display information. This is a representative incoming call method characterized by comprising an activation process of notifying a device and requesting activation of a communication tool.

  Further, in the above-described representative incoming call method, the incoming call reception terminal that has received the response intention display information is received by the terminal user of the called user who has not received the intention display information among the terminal devices of the called user who has notified the incoming call request. It consists of an incoming call result notification process for notifying the user of incoming calls.

  Also, in the above-described representative incoming call method, an incoming call result for notifying the caller user terminal device of rejection of an incoming call request when receiving rejection display information from all the terminal devices of the called user who have notified the incoming call request It consists of a notification process.

  Further, in the above-described representative incoming call method, when the intention display information of refusal is received from a predetermined number or a predetermined ratio of terminal devices of the called users who have notified the incoming call request, When receiving the rejection intention display information from the terminal device of the called user, the incoming call result notification step of notifying the terminal device of the calling user of rejection of the incoming request is characterized.

  Further, in the representative incoming call method described above, in the incoming call result notification process, the incoming call request is stopped to the called user terminal device that has not received the intention display information among the called user terminal devices that have notified the incoming call request. It is characterized by notifying.

  Further, in the above-described representative incoming call method, in the incoming call result notification process, the termination request of the incoming call is further notified to the terminal device of the called user who has received the intention display information of rejection.

  Further, in the above-described representative incoming call method, in the intention display reception process, receiving rejection reason information indicating a reason for rejecting the incoming call from the terminal device of the called user who has notified the incoming call request, and the incoming call result notification process In the above, the terminal device of the calling user is notified of the rejection of the incoming request and the rejection reason with the highest priority among the received rejection reason information.

  In addition, the present invention provides a representative incoming call system connected to a terminal device of a calling user, a terminal device of a called user, and a communication tool providing device that provides a communication tool that is an application of a communication service between the calling user and the called user. A computer program to be used, which receives identification information of a representative group from a terminal device of a calling user and accepts an incoming call request, corresponds to an identification request of a user belonging to the representative group, and identification information of the user A user selection step of acquiring identification information of users belonging to the received identification information of the representative group from the storage means for storing address information, and an incoming call request to the terminal device of the called user indicated by the acquired identification information of the user A notification step for notifying the incoming call The intention display receiving step for receiving intention display information indicating response or rejection from the terminal device, the address information of the calling user, and the address information of the called user who has received the response intention display information are read from the storage means. And a starting step of requesting the starting of the communication tool to notify the communication tool providing apparatus.

  In addition, in the above-described computer program, the destination user who has received the response intention display information to the terminal user terminal device that has not received the intention display information among the terminal user terminal devices that have notified the incoming request. An incoming call result notification step of notifying an incoming call to the computer is executed.

  In addition, in the computer program described above, when receiving intention rejection information from all the terminal devices of the called users who have notified the incoming request, an incoming result that notifies the incoming user terminal device of rejection of the incoming request And causing the computer to execute a notification step.

  Further, in the computer program described above, when the intention display information of rejection is received from a predetermined number or a predetermined ratio of terminal devices of the called users who have notified the incoming request, When receiving intention rejection information from the terminal device of the called user, the computer is caused to execute an incoming call result notification step of notifying the terminal device of the calling user of the rejection of the incoming request.

  Further, in the computer program described above, in the incoming result notification step, the incoming request is stopped to the terminal device of the called user who has not received the intention display information among the terminal devices of the called user who has notified the incoming request. It is characterized by notifying.

  Further, in the above-described computer program, in the incoming call result notification step, the termination request of the incoming call is notified to the terminal device of the called user who has received the intention display information of rejection.

  Further, in the above-described computer program, the intention display receiving step receives rejection reason information indicating a reason for rejecting the incoming call from the terminal device of the called user who has notified the incoming call request, and the incoming result notification step includes The terminal device of the calling user is notified of the rejection of the incoming call request and the rejection reason with the highest priority among the received rejection reason information.

According to the above invention, since the management of the representative group is performed using the user identification information instead of the telephone number, it occurs in an existing representative incoming call using the telephone number itself, such as a contradiction during operation due to the deletion of the telephone number. In addition to eliminating the problem, the user can belong to a plurality of representative groups.
In addition, the representative incoming call function conventionally provided by a telephone exchange such as a private branch exchange can be provided to various communication tools other than the telephone.
Further, since it is possible to reject the representative incoming call from the called user side, it is possible to eliminate useless use of switching resources and communication resources such as continuing to ring the terminal device unless the calling user disconnects.
In addition, it is possible to notify other called users that there is a called user who responds to the representative incoming call. As a result, when the ringing stops, it can be clearly indicated whether the calling user abandoned the communication halfway or whether another called user responded.

Embodiments of the present invention will be described below with reference to the drawings.
FIG. 1 is a diagram showing an overall configuration of a representative incoming call system according to an embodiment of the present invention. The representative incoming call system includes a terminal device 1 of a calling user, a terminal device 4 of users A to Z who are called users, and an application server 2 (hereinafter referred to as “representative management DB 3”) including a representative management database 3 (hereinafter referred to as “representative management DB 3”). , “AP server 2”) and the communication tool providing apparatus 5 are connected via a network N. The network N is composed of, for example, a public network such as a public telephone network or the Internet, a private network such as a private branch exchange network, a LAN (Local Area Network), and a VPN (virtual private network).

  The communication tool providing device 5 provides a communication tool between the calling user's terminal device 1 and the called user's terminal device 4. The communication tool is an application that provides a communication service between the calling user and the called user. The communication tool providing device 5 includes, for example, a telephone server 5a, a chat server 5b, a conference server 5c, a message server 5d, a material sharing server 5e, and the like, and provides an existing communication tool. The telephone server 5a is a private branch exchange or IP telephone call control device, and provides a telephone service. The chat server 5b provides a chat service. The conference server 5c provides a conference service that transmits and receives audio and video between a plurality of locations in real time. The message server 5d retains a message such as a voice or a character received from the terminal device 1 of the calling user, and stores the retained message when the message recipient accesses from the terminal device 4. Provide message service to notify. The material sharing server 5e provides a material sharing service for sharing the same file and data between terminal devices.

  The terminal device 1 and the terminal device 4 include, for example, a personal computer, a telephone having an Internet function, a mobile phone, a PDA (Personal Digital Assistants: information portable terminal), and may be a combination of a telephone and a personal computer. The terminal device 1 and the terminal device 4 have a function of executing a communication tool provided by the communication tool providing device 5. Furthermore, a function of displaying a screen on a display according to screen information received from the AP server 2 and a screen display instruction, and a function of transmitting information input by a key, button, mouse, touch panel, or the like to the AP server 2 are provided.

FIG. 2 is a block diagram showing an expanded function of the internal configuration of the AP server 2. Only functional blocks related to the present invention are extracted and shown. The AP server 2 includes an input unit 21 (incoming request reception unit, intention display receiving unit), a control unit 22, a representative control unit 23 (user selection unit), a display unit 24 (notification unit, incoming result notification unit), and a tool. An activation unit 25 (activation means) is provided.
The input unit 21 receives input of information from the terminal device 1 or the terminal device 4 and passes it to the control unit 22.
The control unit 22 activates each service based on the input information from the input unit 21. Here, the representative control unit 23 that provides a representative incoming call service to all communication tools is activated.
The representative control unit 23 accesses the representative management DB 3 based on the input information from the control unit 22, and acquires necessary information and writes information. As a result, a representative selection or representative extraction requested by the calling user is performed, and an instruction to output a screen for notifying a representative incoming call to the terminal device 4 is given. And when the intention display of a response is received from the terminal device 4 of any arrival user, the screen which notifies that there was a responder is output to the terminal device 4 of the non-response arrival user who belongs to a representative group. Instruct. In addition, when an intention to reject the incoming call is received from all the users who belong to the representative group, the terminal device 1 of the calling user is instructed to output a screen for notifying the rejection.
The display unit 24 receives display content information from the representative control unit 23, edits the screen information, and instructs the terminal device 1 or the terminal device 4 to output.
The tool activation unit 25 receives the address information of the calling and called users and the information of the communication tool from the representative control unit 23, and activates the corresponding communication tool providing device 5.

The representative management DB 3 is a database server that holds information for performing user management of representative groups. The representative management DB 3 stores a representative group management table, an address management table, response detection management information, and a rejection reason priority setting table. The representative group management table manages a category for classifying the representative group, a representative group type indicating the name of the representative group belonging to the category, and a user belonging to the representative group indicated by the representative group type. The address management table manages address information of each user. The response detection management information records a response history of the called user at the time of a representative incoming call. The rejection reason priority setting table manages the priority of reasons for rejection to be notified to the calling user when a representative incoming call is rejected.
Specific configuration examples of information stored in the representative management DB 3 are shown in FIGS.

FIG. 3 is a diagram illustrating a configuration example of the representative group management table.
In the figure, the representative group management table uniquely identifies the name of the category for classifying the representative group, a key (Key) for uniquely identifying the category, the representative group type indicating the name of the representative group belonging to the category, and the representative group. It consists of information on the ID and the user ID (affiliated UserID) of the user belonging to the representative group.
The categories for classifying the representative group include a category “job type” identified by the key “1”, a category “affiliation” identified by the key “2”, a category “product” identified by the key “3”, There is a category “service”,... Identified by Key “4”. The category “job type” includes “sales” identified by ID “10”, “development” identified by ID “11”, “general affairs” identified by ID “12”, and ID “13”. There are representative group types such as “purchase”,. Similarly, in the category “affiliation”, “HR department” identified by ID “20”, “welfare department” identified by ID “21”, “system department” identified by ID “22”, ID There are representative group types such as “XX sales department” identified by “23”, “XX sales department” identified by ID “24”, and so on. Further, the representative group type “sales” of the category “job type” is identified by the user ID “11111111”, “W to W”, “X to X”, “Y to Y”, “Z to Z”,. The user belongs.

  FIG. 4 is a diagram illustrating a configuration example of the address management table. The address management table stores a user ID (UserID) and the address information of the user terminal device 4 identified by the user ID in association with each other. In the figure, the address information is a telephone number, but may be a URI (Universal Resource Identifier), an IP address, etc. depending on the communication tool.

FIG. 5 is a diagram illustrating a configuration example of the response detection management information.
In the figure, the response detection management information includes the ID of the representative group type for which the representative incoming call is requested, the user ID of the calling user who has requested the representative incoming call (sender UserID), and a response or rejection to the request for the representative incoming call. The user ID of the called user who notified the intention display (the called party UserID), the intention display of the response or rejection received from the called user, the reason for rejection indicating the reason when the intention display is rejected, and the intention display It contains information about the time of receipt. This response detection management information is held only while the representative incoming call process is being performed. When a response is detected, the response detection management information related to the representative incoming call is deleted.

FIG. 6 is a diagram illustrating a configuration example of a rejection reason priority setting table.
In the figure, the rejection reason priority setting table includes information on a rejection reason and LEVEL indicating the priority of the rejection reason. Here, the smaller the LEVEL value, the higher the priority. That is, the priority of the refusal reason “I will contact you again” of LEVEL “1” is the highest, and the priority of the refusal reason “busy” of LEVEL “4” is the lowest.

Next, the operation of the representative incoming call system will be described.
7 and 8 show a connection flow of the representative incoming call system.
In the figure, “i:” indicates input information, and “o:” indicates output information.
Here, the users A to Z who are called users log in to the AP server 2 from the terminal device 4 using their own user IDs. Further, the calling user logs in to the AP server 2 from the terminal device 1. Thereby, the AP server 2 holds therein the user IDs of the calling user and the users A to Z, and address information such as the IP addresses of the terminal device 1 of the calling user and the terminal devices 4 of the users A to Z.

  In FIG. 7, the AP server 2 displays an operation screen for inputting a representative incoming call request instruction on the terminal device 1 after the calling user logs in. When the calling user inputs a representative incoming request instruction on the operation screen, the terminal device 1 transmits a representative incoming request to the AP server 2 (step S110). This representative incoming call request includes Service information indicating that the requested service is a representative incoming call. When the input unit 21 of the AP server 2 receives the representative incoming request from the terminal device 1, the control unit 22 recognizes that the representative incoming request is requested from the service information, and passes this representative incoming request to the representative control unit 23. (Steps S115 and S120).

  When the representative control unit 23 receives the representative incoming request, the representative control unit 23 requests the representative management DB 3 to select a representative, and represents the category name registered in the representative group management table and the key information corresponding to each category. Information is read (step S125). The representative control unit 23 passes the Dsp information indicating the representative selection to the display unit 24, and instructs the category selection screen display (step S130). The display unit 24 generates category selection screen information for selecting one category from the category list based on the representative type information. Then, the category selection screen information is transferred to the terminal device 1 to instruct display (step S135).

  The calling user selects a category from the category selection screen displayed on the terminal device 1. Then, the terminal device 1 notifies representative key selection (step S140). The representative key selection includes key information indicating the key of the category selected by the calling user. When the control unit 22 of the AP server 2 receives the representative key selection from the terminal device 1, the control unit 22 passes the selection to the representative control unit 23 (steps S145 and S150). The representative control unit 23 passes the key information included in the representative key selection to the representative management DB 3 and requests representative selection. The representative management DB 3 reads and returns representative group list information including the representative group type belonging to the category specified by the key information and the ID of each representative group type from the representative group management table (step S155).

  The representative control unit 23 passes the Dsp information indicating the representative list to the display unit 24 and instructs the display of the representative group selection screen (step S160). Based on the representative group list information, the display unit 24 generates one representative group type from the representative group type list and representative group selection screen information for selecting a communication tool to be used. Then, the representative group selection screen information is delivered to the terminal device 1 to instruct display (step S165).

  The calling user selects a representative group type and a communication tool from the representative group selection screen displayed on the terminal device 1. Then, the terminal device 1 transmits representative group / tool selection to the AP server 2 (step S170). The representative group / tool selection includes key information indicating the key of the category to which the representative group type selected by the calling user belongs, ID information indicating the ID of the representative group type, and tools information indicating the selected communication tool. .

  The control unit 22 of the AP server 2 passes the representative group / tool selection received via the input unit 21 to the representative control unit 23 (steps S175 and S180). The representative control unit 23 delivers the received key information and ID information to the representative management DB 3 and requests representative extraction. The representative management DB 3 specifies a representative group from the representative group management table based on the received key information and ID information, and reads the user IDs of users belonging to the specified representative group. Further, address information corresponding to the read user ID is read from the address management table. Then, representative group address information indicating a list including the read user ID and corresponding address information is returned to the AP server 2 (step S185). The representative control unit 23 delivers UserID information indicating the user ID of the called user indicated in the representative group address information, and P-Term information indicating the calling user information and the information of the selected communication tool, and the display unit 24 Is instructed to display a representative incoming call (step S190). The calling user information is, for example, the name and address information of the calling user. The calling user information may be registered in advance in the representative management DB 3 in association with the user ID of the calling user, or may be acquired when the calling user logs in.

In FIG. 8, the display unit 24 of the AP server 2 generates representative incoming call display screen information for displaying P-Term information, transfers it to the terminal devices 4 of all the users who belong to the representative group, and instructs display (step S210). ). On the representative incoming call screen, a message indicating that the representative incoming call is requested, information on the caller, and information on the requested communication tool are displayed, as well as an indication of whether to answer or reject the representative incoming call, and rejection Display a button or menu for selecting the reason for refusal. At this time, the terminal device 4 rings.
The called user inputs an intention display and, in the case of refusal, a reason for refusal to the representative incoming call display screen displayed on the terminal device 4. Then, the terminal device 4 stops ringing and notifies a representative incoming call response to the AP server 2 (step S215). The representative incoming call response includes OKNG information indicating an intention to respond or reject, Reason information indicating the reason for rejection, and UserID information indicating the ID of the called user.

  When receiving the representative incoming call response from the terminal device 4, the input unit 21 of the AP server 2 adds key information indicating the key of the category and passes it to the control unit 22 (step S 220). The control unit 22 delivers the received representative incoming call response to the representative control unit 23 (step S225). The representative control unit 23 delivers OKNG information, Reason information, UserID information, and Key information to the representative management DB 3 and requests representative incoming call management. Based on the received information, the representative management DB 3 writes the representative group type ID, the sender UserID, the callee UserID, the intention display, the reason for refusal, and the time information at the time of reception in the response detection management information. Then, response detection management information having the same representative group type ID and caller UserID is read, and CKRTLST (check result list) information indicating the read response detection management information is transferred to the AP server 2 (step S230). If the received OKNG information indicates a response, the representative management DB 3 deletes the response detection management information related to the representative incoming call after delivering the CKRTLST information to the AP server 2.

The representative control unit 23 of the AP server 2 uses the CKRTLST information received from the representative management DB 3 to determine whether there is a called user who has notified the intention of response, or to continue waiting for reception of a representative incoming response from the terminal device 4, Alternatively, it determines the incoming state whether to reject the representative incoming call. Here, it is assumed that it is determined that there is a destination user who has notified the intention of response.
At this time, the representative control unit 23 delivers to the display unit 24 the UserID information of the target user for displaying the incoming call result, and the Comp information indicating the determination result, information of the called user who responds, and the like (step S235). Note that the information on the called user is, for example, a telephone number or a name. The information of the called user such as the name is registered in advance in the representative management DB 3 in correspondence with the user ID of the called user.

  The display unit 24 generates incoming call state notification screen information for displaying the Comp information on the terminal device 1, transfers it to the terminal device 1, and instructs display (step S 240). As a result, the terminal device 1 displays that the called user has responded and information on the responding called user. Further, the display unit 24 delivers the incoming call status notification screen information to the terminal device 4 that has not yet notified the representative incoming call response, and instructs the display (step S245). The terminal device 4 deletes the representative incoming call display screen, displays the received incoming call state notification screen, and stops ringing.

Subsequently, the representative control unit 23 instructs the tool activation unit 25 to activate the server (step S2250). The server activation instruction includes the user ID (UserID1 / 2) of the calling user and the called user and tools information. The tool activation unit 25 activates the communication tool providing apparatus 5 that provides the communication tool indicated by the tools information. Then, the user ID (UserID) of the calling user and the called user and the tools information are transferred and a connection is requested (step S255). The tools information includes communication tool information and address information of the calling user and the called user who execute the communication tool. The calling user's address information for executing the communication tool may be registered in advance in the representative management DB 3 in correspondence with the calling user's user ID, or may be acquired when the calling user logs in. Alternatively, the address information of the terminal device 1 when logged in may be used. In addition, the address information of the called user who executes the communication tool is acquired from the representative group address information received in step S185, but the address information of the terminal device 4 when logged in may be used.
The communication tool providing device 5 establishes communication of the terminal device 4 between the calling user and the called user, and provides a communication tool.

  If it is determined in step S235 that the incoming call is rejected, the representative control unit 23 passes the determination result indicating the incoming call rejection, Comp information indicating the reason for rejection to the display unit 24. In step S240, the terminal device 1 erases the display of the representative incoming call display screen, displays the incoming call state notification screen generated by the display unit 24 of the AP server 2, and indicates the rejection of the incoming call and the reason for the rejection. Output.

FIG. 9 is a diagram illustrating a screen image displayed by the terminal device 1.
The operation screen G1 is a screen displayed by the terminal device 1 in step S110 of FIG. The calling user selects a “partner selection” menu for requesting a representative incoming call after searching a representative group of destinations.
The category selection screen G2 is a screen displayed by the terminal device 1 in step S140 of FIG. Here, a list of categories such as “job title”, “affiliation”, “product”, “service”,... Is displayed. The calling user selects one category from the list.

  The representative group selection screen G3 is a screen displayed by the terminal device 1 in step S170 of FIG. When “job type” is selected on the category selection screen G2, a list of representative group types such as “sales”, “development”, “general affairs”, “purchasing”,... Is displayed on the representative group selection screen G3. Further, on the representative group selection screen G3, a service activation button for selecting a communication tool such as chat (CHAT), a videophone, and a message is displayed. The calling user selects a representative group to which a representative incoming call is connected from the representative group type list, and presses the service activation button. Thereby, the representative group / tool selection is notified from the terminal device 1 to the AP server 2.

FIG. 10 is a diagram showing a screen image of the representative incoming call display screen displayed by the terminal device 4 in step S210 of FIG.
In the figure, on the representative incoming call display screen, a message indicating that a representative incoming call is requested, the representative group type from which the incoming call is requested, the name of the calling user (requester name), the requested communication tool, response or rejection A button for selecting, and a pull-down menu for selecting the reason for refusal are displayed.

FIG. 11 is a diagram showing a flow of incoming state determination processing in the representative control unit 23 of the AP server 2.
In step S <b> 225 of FIG. 8, the representative control unit 23 receives key information, OKNG information, reason information, and user ID information from the control unit 22. Then, as shown in step S230 of FIG. 8, the representative control unit 23 transfers the information to the representative management DB 3 to instruct representative incoming call management, thereby updating the response detection management information and receiving the CKRTLST information. (Step S310). The representative control unit 23 determines an incoming call state (CKRT) based on the received CKRTLST information (step S315).

  The representative control unit 23 is partially unanswered, that is, there is no terminal device 4 that has notified the intention of response among the terminal devices 4 instructed to display the representative incoming call, and the representative incoming call response has not been transmitted. If it is determined that there is a terminal device 4 (step S315: Wait), it is determined to continue waiting for input of a representative incoming call response (step S320).

  When the representative control unit 23 determines that there is a terminal device 4 that is in a connected state, that is, out of the terminal devices 4 that instructed the representative incoming call display, that has transmitted a response intention display (step S315: CONNECT). The display unit 24 is instructed to display an incoming result to the effect that another user responds to the terminal device 4 that has not yet sent a representative incoming call response (step S330). Then, the tool activation unit 25 is instructed to request activation of the communication tool providing apparatus 5 that provides the requested communication tool (step S335).

  In addition, when the representative control unit 23 determines that it is in a communication rejection state, that is, has received an intention to refuse from all the terminal devices 4 that instructed the representative incoming call display (step S315: NoAnswer), each arrival from the CKRTLST information. Extract the rejection reason sent by the user. Then, with reference to the rejection reason priority setting table in the representative management DB 3, the rejection reason having the highest priority is selected from the extracted rejection reasons (step S340). The representative control unit 23 delivers the Comp information including the selected rejection reason to the display unit 24 and instructs the terminal device 1 to display an incoming call result display indicating that the incoming call cannot be received (step S345). The display unit 24 generates incoming state notification screen information for displaying the Comp information received from the representative control unit 23 and passes it to the terminal device 1. The terminal device 1 displays the rejection of the incoming call and the reason for the rejection based on the received incoming state notification screen information.

  Subsequently, the representative control unit 23 clears the CKRTLST information held therein, and further instructs the representative management DB 3 to delete the response detection management information related to the representative incoming call (step S350). The representative control unit 23 passes the key information, OKNG information, Reason information, and UserID information to the representative management DB 3, requests the update of the response detection management information, and receives the CKRTLST information (step S355). . The representative control unit 23 delivers the Comp information to the display unit 24 and instructs the terminal device 4 to display an incoming call result display indicating call rejection. The display unit 24 generates incoming call state notification screen information for displaying the Comp information received from the representative control unit 23, and passes it to the terminal device 4. The terminal device 4 displays the rejection reason based on the received incoming call state notification screen information.

  In FIG. 11, it is determined that the representative incoming call is rejected when the intention to reject is received from all the terminal devices 4 that instructed the representative incoming call display, but the incoming call rejection condition is stored in the representative management DB 3. In addition, if the incoming call rejection condition is met, it may be determined that the incoming call is rejected. For example, when receiving a refusal intention display from a specific destination user belonging to the representative group, when receiving a refusal intention display from a predetermined number or a predetermined ratio of terminal devices 4 out of the terminal devices 4 instructing the incoming display, For example, when no intention display of a response is received from any terminal device 4 within a predetermined time after the incoming call display is performed on the terminal device 4. At this time, the AP server 2 generates the incoming call status notification screen information for notifying the incoming call rejection by displaying the reason for the rejection, and transfers the representative incoming call response to the terminal device 4 that has not yet been transmitted. The terminal device 4 displays the reason for refusal based on the received incoming state notification screen information, notifies the incoming call rejection, and stops ringing. Furthermore, the incoming call state notification screen information may be delivered to the terminal device 4 of the called user who has transmitted the intention display information for rejection. In addition, when the terminal device 4 is ringing, a message indicating that the calling user has abandoned is displayed on the terminal device 4 instructing display of the incoming call by the same process even when receiving abandonment of the representative incoming call from the terminal device 1. Let

Next, functions of the representative call receiving system according to this embodiment will be described.
First, the affiliation of a user to a plurality of representative groups will be described.
FIG. 12 is a diagram for explaining the affiliation of a user to a plurality of representative groups, and FIG. 13 is a diagram for explaining a configuration example of a representative group.
In this embodiment, as shown in the representative group management table of FIG. 3, the representative group is organized using the user ID without using the telephone number directly, and the category is configured above the representative group. As a result, a representative group that does not depend on the telephone number can be configured. From this, the representative is defined as one group that is arbitrarily set, and individual users can belong to a plurality of groups, thereby enabling easy contact. This also eliminates the need for a representative parent number as in the past.
In FIG. 12, the user A belongs to both the representative group “sales” and the representative group “development” of the same category “job type”.
In FIG. 13, the user ID “11111111” of the user A belongs to the representative group types “sales” and “development” of the category “job type”. Further, the user A belongs to the representative group type “XX sales department” of the category “Affiliation” and the representative group type “A product” of the category “Product”.

Next, saving of exchange resources will be described.
FIG. 14 is a diagram showing a procedure of a representative incoming call in the telephone service.
In the case of providing a representative telephone service, the representative incoming call system according to the present embodiment handles all representative incoming requests in the AP server 2, and sends the address information of the calling user and the called user who has notified the intention of response to the telephone server 5a. Notify. The telephone server 5a establishes communication between the terminal device 1 and the terminal device 4 that actually use the exchange resource.

In the figure, communication is performed between the terminal device 1 and the AP server 2 and between the AP server 2 and the telephone server 5a using an Internet protocol such as HTTP (Hypertext Transfer Protocol). Specifically, after logging in to the AP server 2, the terminal device 1 transmits a representative incoming call request using HTTP (step S410). The AP server 2 instructs the terminal device 4 of the called user belonging to the requested representative group to display a representative incoming call (step S415). The AP server 2 receives the intention of rejection from the terminal device 4 of the arrival user A (step S420), and then receives the intention of response from the arrival user D (step S425). The address information of D is notified (step S430).
Then, the AP server 2 notifies the telephone number of the calling user and the called user D to the telephone server 5a using HTTP, and requests connection (step S435). The telephone server 5a activates a telephone connection to the terminal device 1 of the calling user and the terminal device 4 of the called user D using a telephone call control protocol, and establishes a call (steps S440 and S445). Thereby, communication is established between the terminal device 1 of the calling user and the terminal device 4 of the called user D (step S450).
In step S435, instead of the telephone server 5a notifying the telephone server 5a of the telephone numbers of the calling user and the called user D, the AP server 2 notifies the calling user's terminal apparatus 1 of the telephone number of the called user D. Alternatively, a call connection may be requested to the telephone server 5a using the notified telephone number of the called user D.

Next, provision of a representative incoming call to a communication tool other than a telephone will be described.
FIG. 15 is a diagram for explaining the provision of a representative incoming call to the communication tool.
In the representative incoming call system according to the present embodiment, even a communication tool that does not have a representative incoming call function can provide the representative incoming call function in cooperation with the AP server 2.
When there are a plurality of communication tool providing apparatuses 5, the calling user selects a utilization tool and a representative group. When the AP server 2 calls the selected representative group and receives a response intention display, the AP server 2 activates the communication tool providing apparatus 5 that provides the communication tool selected by the calling user. As a result, the communication tool providing apparatus 5 connects the calling user and the called user.

FIG. 16 is a diagram illustrating a procedure for providing a representative incoming call to the communication tool.
In the figure, the calling user's terminal device 1 transmits to the AP server 2 key information for specifying the representative group and tools information for specifying the communication tool to the AP server 2 (step S510). The AP server 2 instructs the arrival user belonging to the representative group to display a representative incoming call (step S515). Upon receiving the response intention display (step S520), the AP server 2 notifies the address information of the calling user and the called user to the communication tool providing apparatus 5 that executes the communication tool indicated by the tools information, and makes a connection request ( Step S525). For example, when the tools information indicates “chat”, a connection request is sent to the chat server 5b. Chat server 5b performs chat connection with terminal device 1 of the calling user and terminal device 4 of the called user (steps S530 and S535). As a result, communication is established between the terminal device 1 of the calling user and the terminal device 4 of the called user (step S540).

Next, representative group management without using a representative number will be described.
FIG. 17 is a diagram for explaining a representative incoming call without using a representative number.
Since the representative incoming call system according to the present embodiment is a method in which the terminal device 1 logs in to the AP server 2 and requests activation of various communication tool providing devices 5, the representative group can be searched first. In addition, a representative group (category and representative group type) can be represented by an arbitrary character string, not a form composed of only numbers such as representative numbers. Thereby, the calling user selects a representative group from the information on the representative group expressed by the character string notified from the AP server 2 and requests a representative incoming call. For the representative group, for example, it is possible to select a connection destination according to the purpose such as “reservation of a conference room” or “meeting with a director”.
In the figure, the calling user selects “product name” from the list of categories displayed on the terminal device 1. Then, the AP server 2 causes the terminal device 1 to display a representative group type list indicating the representative group types “A product”, “B product”,... Belonging to the category “product name”.
The calling user selects a product name from the list of representative group types displayed on the terminal device 1 and presses a tool button to request a representative incoming call. As a result, communication can be performed with the designated communication tool with the person who has returned the intention of response among the called users belonging to the representative group having the selected product name.

Next, incoming call rejection from the called user will be described.
FIG. 18 is a diagram for explaining call rejection by the called user.
In response to the representative incoming request, the terminal device 4 of all the users who belong to the representative group receives a response or an intention to reject the response by selecting a rejection reason. This clearly indicates to the calling user the reason for failure to establish communication, rejects communication at the will of the called user, and stops ringing. In addition, since the reason for refusal is received from a plurality of users in the representative incoming call, priority is given to the reason for refusal and the calling user is notified. Reasons for refusal include various reasons for the callee refusing, such as not wanting to respond to the requested tool, during capture, during customer service.

FIG. 19 is a diagram showing a procedure of incoming call rejection by the called user.
In the figure, the terminal device 1 transmits a representative incoming request to the AP server 2 (step S610), and the AP server 2 instructs the terminal device 4 of the called user belonging to the representative group to display a representative incoming call (step S615). . The AP server 2 receives the intention of rejection and the reason for rejection from the terminal devices 4 of all the arrival users (steps S620, S625, S630, S635, S640). At this time, the AP server 2 notifies the terminal device 1 of the reason for rejection having the highest priority from the preset priorities for the reasons for rejection received from the individual users (step S645). The priority of the user can be stored in the representative management DB 3 to notify the reason for refusal received from the terminal device 4 of the user with the highest priority. When the intention display of refusal is notified from the terminal device 4 of the user with the highest priority, the AP server 2 is in a state where all the terminal devices 4 of the called users who have instructed the representative incoming call display have not notified the intention display. Alternatively, incoming call rejection may be performed for the representative incoming call request. At this time, the AP server 2 notifies the reason for refusal to the terminal device 4 that has not yet transmitted the representative incoming call response. The terminal device 4 displays the received rejection reason, notifies the arrival user that the representative incoming call has been rejected, and stops ringing. Further, the reason for refusal may also be notified to the terminal device 4 of the called user who has sent out the intention to refuse.

Next, status display to the arrival user will be described.
FIG. 20 is a diagram for explaining the status display to the wearer.
When the AP server 2 detects the intention of response from the representative group that requested the incoming call, the AP server 2 displays the name of the responder on the terminal device 4 of the non-action user who has not notified the intention, and further displays it. Clear the representative incoming call display screen and stop ringing. Thus, it can be determined whether someone answers or the call is not established.

FIG. 21 is a diagram illustrating a procedure for displaying a state when the called user responds.
In the figure, when the terminal device 1 transmits a representative incoming request to the AP server 2 (step S710), the AP server 2 instructs the terminal device 4 of the called user belonging to the representative group to display a representative incoming call (step S715). The AP server 2 receives a response intention display from the terminal device 4 of the called user D and receives a rejection intention display from the terminal devices 4 of the called users C and E (steps S720, S725, and S730). Then, the AP server 2 instructs the receiving users A and B who have not notified the intention display to display the incoming result such as the name of the user D who has notified the response intention display (steps S735 and S740). Thereafter, the AP server 2 makes a connection request to the communication tool providing apparatus 5 (step S745).
The AP server 2 may display the incoming call result not only on the non-action user but also on the terminal device 4 of the called user who has notified the intention to reject. Moreover, although the intention display of the response was transmitted to the AP server 2, the result of the incoming call is also displayed on the terminal device 4 of the user who has not been selected as the callee.

FIG. 22 is a diagram showing a procedure for displaying a state when the calling user abandons halfway.
In the figure, when the terminal device 1 transmits a representative incoming request to the AP server 2 (step S810), the AP server 2 instructs the terminal devices 4 of the called users A to E belonging to the representative group to display a representative incoming call (step S810). S815). The AP server 2 receives an intention to refuse from the terminal devices 4 of the called users C, D, and E (steps S820, S825, and S830), and then receives a request cancellation of the representative incoming call from the terminal device 1 (step S835). . Then, the AP server 2 instructs the terminal devices 4 of the called users A and B, which have not notified the intention display, to display the status indicating that the calling user has canceled the representative incoming call request. The terminal device 4 receives an instruction from the AP server 2, displays that the calling user has canceled the representative incoming call request, and stops ringing.
The status display may be performed not only on the non-action user but also on the terminal device 4 of the called user who has notified the intention display of refusal.

According to the above-described embodiment, by performing representative management using the user ID, it is possible to provide representative incoming calls not only for the conventional telephone service but also for various communication tools using classifications of categories and representative groups. .
In addition, it is possible to provide a representative incoming call function to a telephone exchange service as a kind of communication tool without directly using a telephone number such as a representative number. This eliminates the problem that has occurred in the existing representative incoming call that is used and allows the representative number to belong to a plurality of representative numbers.
Further, by displaying that there is a called user who responds to the representative incoming call on all the terminal devices 4 of the unanswered users, it is possible to clearly notify the distinction from the abandonment of the communication by the calling user.
In addition, by constructing the incoming call rejection procedure by the called user, the problem of wasteful use of the exchange resources, such as continuing to ring the terminal device 4 unless the calling user disconnects, is solved.

  Note that all or some of the AP server 2, the representative management DB 3, and the communication tool providing device 5 may be configured by the same server, or each device may be configured by a plurality of servers.

  The terminal devices 1 and 4, the AP server 2, the representative management DB 3, and the communication tool providing device 5 have a computer system inside. Then, the operations of the terminal devices 1 and 4, the input unit 21 of the AP server 2, the control unit 22, the representative control unit 23, the display unit 24 and the tool activation unit 25, the representative management DB 3, and the communication tool providing device 5 are described. The process is stored in a computer-readable recording medium in the form of a program, and the above processing is performed by the computer system reading and executing this program. The computer system here includes an OS and hardware such as peripheral devices.

  In addition to ROM, “computer-readable recording medium” refers to a portable medium such as a magnetic disk, a magneto-optical disk, a CD-ROM, a DVD-ROM, or a storage device such as a hard disk built in a computer system. That means. Furthermore, the “computer-readable recording medium” refers to a volatile memory (RAM) inside a computer system that becomes a client or a system when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those holding programs for a certain period of time are also included.

The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line.
The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, and what is called a difference file (difference program) may be sufficient.

It is a figure which shows the whole structure of the representative call reception system by one embodiment of this invention. It is a functional block diagram of AP server by the embodiment. It is a figure which shows the structural example of the representative group management table by the embodiment. It is a figure which shows the structural example of the address management table by the embodiment. It is a figure which shows the structural example of the response detection management information by the embodiment. It is a figure which shows the structural example of the rejection reason priority setting table by the embodiment. It is a figure which shows the connection flow of the typical call reception system by the embodiment. It is a figure which shows the connection flow of the typical call reception system by the embodiment. It is a figure which shows the screen image which the calling user's terminal device by the same embodiment displays. It is a figure which shows the screen image of the typical incoming call display screen by the embodiment. It is a figure which shows the flow of the incoming call state judgment process in the representative control part of AP server by the embodiment. It is a figure for demonstrating the affiliation to the multiple representative group of the user by the embodiment. It is a figure for demonstrating the structural example of the representative group by the embodiment. It is a figure which shows the procedure of the representative incoming call in the telephone service by the embodiment. It is a figure for demonstrating provision of the representative incoming call to the communication tool by the embodiment. It is a figure which shows the procedure which provides a representative incoming call to the communication tool by the embodiment. It is a figure for demonstrating the representative incoming call which does not use the representative number by the embodiment. It is a figure for demonstrating call rejection by the arrival user by the embodiment. It is a figure which shows the procedure of the call rejection by the arrival user by the embodiment. It is a figure for demonstrating the status display to the arrival user by the embodiment. It is a figure which shows the procedure of the status display at the time of the arrival user response by the embodiment. It is a figure which shows the procedure of the status display at the time of abandonment in the middle of the calling user by the embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1, 4 ... Terminal device 2 ... AP (application) server 3 ... Representative management DB (database) (storage means)
5 ... Communication tool providing device 21 ... Input unit (incoming request acceptance means, intention display receiving means)
22 ... Control unit 23 ... Representative control unit (user selection means)
24 ... Display section (notification means, incoming result notification means)
25. Tool starting part (starting means)
5a ... Telephone server 5b ... Chat server 5c ... Conference server 5d ... Message server 5e ... Document sharing server

Claims (24)

A representative incoming call system connected to a calling device terminal device, a receiving user terminal device, and a communication tool providing device that provides a communication tool that is an application of a communication service between the calling user and the called user,
Storage means for storing identification information of users belonging to the representative group and address information corresponding to the identification information of the users;
An incoming request reception means for receiving identification information of the representative group from the terminal device of the calling user and receiving an incoming request;
User selection means for acquiring identification information of users belonging to the received identification information of the representative group from the storage means;
A notification means for notifying an incoming request to the terminal device of the called user indicated by the acquired identification information of the user;
Intention display receiving means for receiving intention display information indicating response or rejection from the terminal device of the called user who has notified the incoming call request;
An activation unit that reads out the address information of the calling user and the address information of the called user who has received the intention display information of the response from the storage unit, notifies the communication tool providing device, and requests activation of the communication tool;
A representative incoming call system comprising: An incoming call result notification means for notifying an incoming call to the terminal user of the incoming user who has received the response intention display information to a terminal apparatus of the incoming user who has not received the intention display information among the terminal devices of the incoming user who has notified the incoming call request Further comprising
The representative call receiving system according to claim 1, wherein: The incoming call result notification means further notifies the incoming user who has received the intention display information of the response to the incoming user who has received the intention display information of the rejection.
The representative incoming call system according to claim 2, wherein: An incoming result notification means for notifying the calling user's terminal device of rejection of the incoming request when receiving intention rejection information from all of the terminal users' terminals that have notified the incoming request;
The representative call receiving system according to claim 1, wherein: Among the terminal devices of the called users who have notified the incoming request, when a rejection intention display information is received from a predetermined number or a predetermined percentage of the terminal devices of the called users, or a intention of rejection is displayed from the terminal devices of the predetermined users An incoming result notification means for notifying the terminal device of the calling user of the rejection of the incoming request when the information is received;
The representative call receiving system according to claim 1, wherein: The incoming call result notification means notifies the termination of the incoming request to the terminal device of the called user who has not received the intention display information among the terminal devices of the called user who has notified the incoming request.
The representative call receiving system according to claim 5, wherein: The incoming call result notification means further notifies the termination request of the incoming user to the terminal device of the called user who has received the intention display information of rejection.
The representative call receiving system according to claim 6. The intention display receiving means receives rejection reason information indicating a reason for rejecting an incoming call from the terminal device of the called user who has notified the incoming call request,
The incoming call result notification means notifies the calling user terminal device of the rejection of the incoming call request and the rejection reason having the highest priority among the received rejection reason information,
6. The representative call receiving system according to claim 4 or 5, wherein: The incoming request reception means further receives information of a communication tool requested by the calling user,
The activation means requests the communication providing apparatus that provides the communication tool requested by the calling user to activate the communication tool.
The representative call reception system according to any one of claims 1 to 8, characterized in that: The incoming request reception means notifies the calling user terminal device of information on a list of categories of representative groups, receives information on a category selected by the calling user from the notified list of categories, and Notifying information on a list of representative groups belonging to the category selected by the calling user, and receiving information on representative groups selected by the calling user from the notified list of representative groups.
The representative call reception system according to any one of claims 1 to 9, wherein A representative incoming call method used in a representative incoming call system connected to a terminal device of a calling user, a terminal device of a called user, and a communication tool providing device that provides a communication tool that is an application of a communication service between the calling user and the called user There,
Receiving the identification information of the representative group from the terminal device of the calling user, and receiving the incoming request,
A user selection process for obtaining identification information of a user belonging to the received identification information of the representative group, from storage means for storing identification information of the user belonging to the representative group and address information corresponding to the identification information of the user;
A notification process for notifying an incoming request to the terminal device of the called user indicated by the acquired identification information of the user;
An intention display receiving process of receiving intention display information indicating a response or rejection from the terminal device of the called user who has notified the incoming request;
The starting process of reading out the address information of the calling user and the address information of the called user who has received the intention display information of the response from the storage means to notify the communication tool providing device, and requesting the start of the communication tool,
A representative incoming call method comprising: An incoming result notification process for notifying the terminal user of the terminal user who has not received the intention display information of the terminal user of the terminal user who has notified the incoming request, the terminal device of the terminal receiving the intention display information of the response. Consisting of
The representative call receiving method according to claim 11, wherein: When receiving the intention-indication information of rejection from all the terminal devices of the called users who have notified the incoming request, it comprises an incoming result notification process for notifying the incoming user terminal device of rejection of the incoming request,
The representative call receiving method according to claim 11, wherein: Among the terminal devices of the called users who have notified the incoming request, when a rejection intention display information is received from a predetermined number or a predetermined percentage of the terminal devices of the called users, or a intention of rejection is displayed from the terminal devices of the predetermined users When receiving information, it comprises an incoming result notification process for notifying the terminal device of the calling user of rejection of the incoming request,
The representative call receiving method according to claim 11, wherein: In the incoming call result notification process, the termination of the incoming request is notified to the terminal device of the called user who has not received the intention display information among the terminal devices of the called user who has notified the incoming request.
The representative call receiving method according to claim 14, wherein: In the incoming call result notification process, further notifies the termination of the incoming call request to the terminal device of the called user who has received the intention display information of rejection,
The representative call receiving method according to claim 15, wherein: In the intention display receiving process, from the terminal device of the called user who has notified the incoming request, receiving rejection reason information indicating the reason for rejecting the incoming call,
In the incoming call result notification process, to notify the terminal device of the calling user of the rejection of the incoming request and the rejection reason with the highest priority among the received rejection reason information,
15. The representative incoming call method according to claim 13 or claim 14, wherein: A computer program used for a representative incoming call system connected to a calling user terminal device, a called user terminal device, and a communication tool providing device that provides a communication tool that is an application of a communication service between the calling user and the called user. And
Receiving the identification information of the representative group from the terminal device of the calling user and receiving the incoming request;
A user selection step of acquiring identification information of a user belonging to the received identification information of the representative group from a storage means for storing identification information of the user belonging to the representative group and address information corresponding to the identification information of the user;
A notification step of notifying an incoming call request to the terminal device of the called user indicated by the acquired identification information of the user;
An intention display receiving step of receiving intention display information indicating a response or rejection from the terminal device of the called user who has notified the incoming request;
An activation step of reading out the address information of the calling user and the address information of the called user who has received the intention display information of the response from the storage means and notifying the communication tool providing device, and requesting activation of the communication tool;
A computer program for causing a computer to execute. An incoming call result notification step of notifying an incoming call to the called user who has received the response intention display information to a called user terminal apparatus that has not received the intention display information among the called user terminal apparatus that has notified the incoming call request When,
The computer program according to claim 18, wherein the computer is executed. An incoming result notification step for notifying the calling user's terminal device of rejection of the incoming request when receiving the intention-indication information of rejection from all of the terminal users' terminals that have notified the incoming request;
The computer program according to claim 18, wherein the computer is executed. Among the terminal devices of the called users who have notified the incoming request, when a rejection intention display information is received from a predetermined number or a predetermined percentage of the terminal devices of the called users, or a intention of rejection is displayed from the terminal devices of the predetermined users When receiving information, an incoming call result notification step of notifying the calling user terminal device of rejection of the incoming call request;
The computer program according to claim 18, wherein the computer is executed. In the incoming result notification step, informing the termination of the incoming request to the terminal device of the called user who has not received the intention display information among the terminal devices of the called user who has notified the incoming request;
The computer program according to claim 21, wherein: In the incoming call result notification step, further notifies the termination of the incoming call request to the terminal device of the called user who has received the intention display information of rejection,
The computer program according to claim 22, wherein: The intention display receiving step receives rejection reason information indicating a reason for rejecting the incoming call from the terminal device of the called user who has notified the incoming call request,
The incoming call result notification step notifies the calling user's terminal device of the rejection of the incoming call request and the rejection reason with the highest priority among the received rejection reason information,
The computer program according to claim 20 or claim 21, wherein

Images