JP2005352661A - Building maintenance contract maintenance support method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a building maintenance contract maintenance support method updating a contract by grasping that a customer possessing a building is in a situation difficult to update the maintenance contract in advance and allowing business activity based on the situation. <P>SOLUTION: In this building maintenance contract maintenance support method, a periodic maintenance/inspection contract is performed to at least one facility of an elevator facility, a water supply/drainage facility, an electric facility, and a fire fighting facility or the like of the building, and the maintenance/inspection contract can be continuously performed. The building maintenance contract maintenance support method comprises: a patrol customer priority pre-giving means 8 performing rank classification A, B, C for patrol customer priority pre-giving by use of information about reduction (1) of an operating rate of at least one of the respective facilities of the target building 1, prescribed or more increase (2) of a vacancy rate of the target building, and presence/absence (3) of a past contract change of the target building; and a patrol list output means 9 producing a patrol list on the basis of the rank classification. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention is a building maintenance contract for providing a periodic maintenance inspection contract for at least one equipment such as a building elevator, water supply / drainage equipment, electrical equipment, fire fighting equipment, etc., and assisting in the continuous maintenance inspection contract. It relates to maintenance support methods.

  Generally, buildings are equipped with at least elevator equipment, water supply / drainage equipment, electrical equipment, and firefighting equipment, and these facilities are required to be regularly inspected once a year by law. In general, a maintenance contract is made with a supplier inspecting these facilities at the time of delivery, and the maintenance contract is regularly updated. When this maintenance contract is renewed, a list of which facilities in the target building will be renewed immediately before the renewal period is set up by the computer, and sales representatives visit customers based on this list to negotiate re-contracts. It was.

  However, the building owner wants to reduce the maintenance fee due to the rent price cut and the decrease in tenant rate due to the recent economic situation, so before the sales staff visits other contractors with lower maintenance fees. There was a problem that it was impossible to re-contract after making a contract.

  It is an object of the present invention to know in advance that a customer owning a building is in a situation where it is difficult to renew a maintenance contract, and to enable the business activities based on this situation to renew the contract. It is to provide a maintenance contract maintenance support method.

  In order to achieve the above object, the present invention makes a periodic maintenance inspection contract for at least one equipment such as a building elevator, water supply / drainage equipment, electrical equipment, fire fighting equipment, etc., and continues this maintenance inspection contract. In the building maintenance contract maintenance support method that can be performed in an automated manner, a decrease in the operating rate of at least one of the facilities of the target building, an increase in the vacancy rate of the target building by a predetermined amount, and a past contract change of the target building It is characterized by comprising traveling customer prioritizing means for performing ranking of traveling customer prioritization using information on presence / absence of information and traveling list output means for creating a traveling list based on this ranking.

  In this way, by creating a ranked list, the degree of customer difficulty can be determined at a glance. Based on this list, customers can be visited regardless of the contract renewal period, and the customer's desired conditions, etc. It is possible to propose an appropriate fee according to the customer's request and a service associated therewith and to make a maintenance contract again.

  According to the present invention, it is possible to determine at a glance the degree of difficulty of customers by creating a ranked list. It is possible to achieve a remarkable effect that it is possible to ask and propose an appropriate fee according to the customer's request and a service accompanying it, and to make a maintenance contract again.

  Hereinafter, a building maintenance contract maintenance support method according to the present invention will be described with reference to the drawings.

  FIG. 1 is a system configuration diagram showing an embodiment of a building maintenance contract maintenance support method of the present invention, FIG. 2 is a priority rank configuration diagram created by a traveling customer prioritization means, and FIG. 3 is outputted from a traveling list output means. FIG. 4 is a flowchart up to ranking and list creation.

  In FIG. 1, 1 is a building to which elevator equipment is delivered, 2 is an elevator, 3 is a machine room of the elevator 2, and a remote monitoring device 4 is connected to a control device (not shown) in this machine room 3. As is well known, the building name, the running time, the number of activations, the number of times the door is opened and closed, etc., which are the operation records of the elevator 2, are recorded. 5 is an elevator operation record database storing elevator operation records sent from the remote monitoring device 4, 6 is a building name, tenant vacancy rate database storing vacancy rate, 7 is building name, contract This is a building management contractor database that stores time, contract details, contract amount, and the like. 8 is a traveling customer priority prioritizing means for performing prioritizing ranking of traveling customers using the elevator operation record database 5, the tenant vacancy rate database 6 and the building management contractor database 7, and 9 is the traveling customer prioritizing means. 8, a traveling list output means for creating a traveling list, 10 indicates a salesperson, and 11 indicates a customer.

 Next, a description will be given using the flowchart of FIG. In step 1, the traveling customer priority prioritizing means 8 calculates a long-term operation average value of the travel time, the number of activations, and the number of door opening / closing times from the elevator operation record database 5. Next, in step 2, the traveling customer priority prioritizing means 8 calculates a short-term average operation value of an index indicating the traveling time, the number of times of activation, the number of times of door opening / closing, and other elevator conditions from the elevator operation record database 5. Although the calculation period of the average value varies depending on the area and the use of the building, in the case of an office building in an urban area, for example, it is calculated based on a guideline with the long term being one year and the short term being three months. In step 3, an expression for adding the rank numbers is introduced. In step 4, the long-term average value and the short-term average value are compared, and it is calculated whether the difference is equal to or greater than a set value. For example, in an urban office building, it is calculated as a guideline whether the difference is 20% or more. If it is Yes, it is added as the rank number 1, and if it is No, it proceeds to the next step 5.

 In step 6, the tenant vacancy rate database 6 is referenced to calculate whether the vacancy rate is 10% or more, for example. If Yes, it is added as the rank number 1, and if No, it proceeds to the next Step 7. In step 7, the building management contractor database 7 is referenced to calculate whether or not the contract has been changed within the past year. If it is Yes, it is added as the rank number 1, and if it is No, it proceeds to the next step 8.

 In step 8, as shown in FIG. 2, the traveling customer priority prioritization means 8 reduces the elevator operation average value by 20% or more (1), the tenant vacancy rate is 10% or more (2), and the contract change within the past one year. Referring to customer (3), rank one as priority rank C when there is one of the same customers, priority rank B when there are two, priority rank A when there are three, and the total number of cases Is displayed.

 In step 9, the circulating list output means 9 is used to create the circulating list 12 shown in FIG. The tour list 12 includes a building name column 13, a sales person column 14, a rank column 15, a tour factor column 16, a tour date column 17 to be entered after the salesperson 10 travels, a tenant status column 18, and a result column 19. It has been. Further, for example, if the object is an elevator, the traveling factor column 16 encodes records such as no fluctuation, reduction in travel time, reduction in the number of activations, reduction in the number of door opening / closing, and the like as an elevator column 16A. No change, 6 months after change, 1 year after change, etc. are encoded and provided as contract change column 16B, and no vacancy and vacancy are encoded and provided as tenant column 16C. Further, in the tenant status column 18, it is possible to code and enter information such as no vacancy, 19% or less vacancy, 29% or less vacancy. Furthermore, in the result column 19, the current status maintenance, caution, and contract change are encoded and entered as negotiation results with the customer.

 In step 10, the salesperson 10 performs customer patrol using the patrol list 12, but can make an appropriate proposal because the current state of the customer can be grasped at a glance. Then, the result of the tour is entered in the list and the work is finished. Further, if this traveling list 12 is created periodically, customers who may have problems are listed in advance and visited early, contracts with other vendors can be prevented.

 In this embodiment, an example of an elevator is used as a building facility, and this operation record is referred to. However, if it is an electric facility, the electricity consumption kW is referred to, and if it is a water supply / drainage facility, the water consumption cubic m is referred to. be able to. Further, as the elevator operation record, not all of the travel record, the number of times of activation, the number of times of opening and closing the door, and the index indicating the status of the elevator may be used, but one element among them may be used.

It is a system configuration figure showing one embodiment of a building maintenance contract maintenance support method of the present invention. It is a priority rank block diagram produced by the traveling customer priority prioritization means. It is a cyclic list output from the cyclic list output means. It is a flowchart from ranking to list creation.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Customer building 2 Elevator 3 Machine room 4 Remote monitoring device 5 Elevator operation record database 6 Tenant vacancy rate database 7 Building management contract database 8 Traveling customer priority prioritizing means 9 Traveling list output means 10 Salesperson 11 Customer 12 Traveling list

Claims (5)

Building maintenance contract maintenance support method that allows regular maintenance inspection contracts to be performed continuously for at least one facility such as a building elevator, water supply / drainage equipment, electrical equipment, fire fighting equipment, etc. In
Traveling customers using information on a decrease in the index indicating the status of at least one of the facilities in the target building, an increase in the vacancy rate of the target building more than a predetermined amount, and whether there is a past contract change in the target building A building maintenance contract maintenance support method comprising: traveling customer prioritizing means for performing prioritized ranking and traveling list output means for creating a traveling list based on the ranking.   Any of a decrease in the index indicating the status of at least one of the facilities of the target building, an increase in the vacancy rate of the target building more than a predetermined value, and the presence or absence of a past contract change of the target building. The rank is C when one of them is present, and B is the rank when two are present. 2. The building maintenance contract maintenance support method according to claim 1, wherein the rank when the three exist is evaluated as A.   The building maintenance contract maintenance support method according to claim 1, wherein an entry field is provided in the circulation list so that a salesperson can enter a situation corresponding to a customer.   The building maintenance contract maintenance support method according to claim 3, wherein a tour date, a tenant status, and a result column are provided in the entry column. As an index indicating the status of the equipment, the equipment operation time, equipment operation frequency, equipment energization time, equipment overload frequency, door opening / closing frequency, push button operation frequency, door inversion frequency, safety device operation frequency, lighting lighting frequency, lighting 2. The building maintenance contract maintenance support method according to claim 1, wherein a decrease in lighting time or the like is captured and evaluated.

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