JP2005275824A - Business support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a business support system allowing smooth commodity description on a business site even when experience or knowledge of a sales representative is insufficient. <P>SOLUTION: A portable terminal 4 for the sales representative is equipped with a display 27 and a speaker 30, and commodity information of an moving image and voice read from a commodity information database 18 by an order reception/placement terminal 3 is transmitted to the portable terminal 4 for the sales representative via the Internet and is reproduced by the display 27 and the speaker 30 of the portable terminal 4 for the sales representative. Thereby, lack of the experience or the knowledge of the sales representative is supplemented, and smooth sales activity is realized. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention provides a business support for supporting work at a business site by exchanging information between a receiving and ordering terminal fixedly installed and connected to the Internet and a mobile terminal for a sales person who can connect to the Internet. It relates to the improvement of the system.

  In conventional product sales between companies, it is difficult for a sales person to browse the paper catalog and explain the product or conduct sales activities, and it is difficult to provide the latest information when explaining the product, or There is a problem that it takes time to prepare information to be provided.

  In addition, if the sales representative has insufficient experience and knowledge, it may be necessary to obtain information from the headquarters using a mobile phone at the sales office. In addition, there is a problem that the paperwork for order processing is also complicated.

  Here, as a sales support system for exchanging information between a plurality of terminals and supporting work on the sales floor, for example, a sales activity support system as disclosed in Patent Document 1, disclosed in Patent Document 2 Such a sales support system, a sales support system disclosed in Patent Document 3, and the like have already been proposed.

  However, the support systems disclosed in Patent Document 1 and Patent Document 2 exclusively handle analysis results of sales activities related to sales, and are satisfactory in terms of providing the latest information useful for product descriptions. In addition, the support system disclosed in Patent Document 3 is a system in which a head office system and a store server are connected so as to be able to transmit information, so that a sales person can use the system at a sales site at a destination. It is not.

JP 2002-99707 A JP 2002-31563 A JP 2002-288490 A

  Therefore, an object of the present invention is to provide a sales support system that can improve the inconveniences of the prior art and can smoothly carry out product explanations at the sales site even when the experience and knowledge of sales representatives are insufficient. It is to provide.

The present invention provides a business support for supporting work at a business site by exchanging information between a receiving and ordering terminal fixedly installed and connected to the Internet and a mobile terminal for a sales person who can connect to the Internet. In order to achieve the above-mentioned problem,
While deploying a display and video / audio playback function on the mobile terminal for sales representatives,
The ordering terminal is provided with a product information database in which product information is registered with video and audio,
The product information is read from the product information database by the ordering terminal, transmitted to the sales representative's mobile terminal via the Internet, and the display and video / audio playback function of the sales representative mobile terminal are used. Thus, the product information is presented to the customer in a moving image / sound.

  Since the product information database of the ordering terminal is a stationary type that is fixedly installed, a large amount of product information can be accumulated. Product information is registered in this product information database with video and audio, and this product information is transmitted to the sales representative's mobile terminal via the Internet to display the sales representative's mobile terminal display and video / audio playback function. By presenting product information to customers with video and audio, it is possible to provide and provide the latest information to customers at all times, even if the sales representative has insufficient experience and knowledge. There is no need for troublesome preparation of information or telephone contact with the headquarters, and smooth sales activities can be realized.

In addition, while the sales representative mobile terminal is provided with a data input means,
The ordering terminal is provided with an estimate information database for managing product prices,
The product estimate request input via the data input means of the salesperson's mobile terminal is transmitted to the ordering terminal via the Internet, and the quote information database is searched by the ordering terminal to retrieve the product estimate data. The product estimate data may be generated and transmitted via the Internet to the sales representative mobile terminal of the sales partner and displayed on the display of the sales representative mobile terminal.

  When such a configuration is applied, it is possible to immediately provide a product estimate to the customer at the sales site where the product information is provided, so that the sales activities are further facilitated and the paperwork related to the preparation of the estimate is simplified. The

Furthermore, a customer information database for managing customer information is deployed on the ordering terminal,
The customer identification information and the product order request input via the data input means of the sales representative mobile terminal are transmitted to the ordering terminal via the Internet, and the customer information database is searched by the ordering terminal. The delivery destination of the product corresponding to the customer identification information may be specified, and the product order request and the delivery destination may be transmitted to the terminal of the delivery center via the Internet.

  When such a configuration is applied, the delivery destination (customer's address, etc.) of the product is immediately confirmed based on the customer identification information at the stage when the customer decides to order the product after providing the product information and confirming the product estimate. Thus, the product order request and the delivery destination can be transmitted to the terminal of the delivery center via the Internet, so that the sales activities are further facilitated, and the paperwork related to ordering and ordering is simplified.

In addition, while deploying a fingerprint reader on the mobile terminal for sales representatives,
The ordering terminal is provided with a fingerprint authentication database for managing customer fingerprints registered in the customer information database,
The customer's fingerprint read by the fingerprint reader is transmitted to the ordering terminal via the Internet, and the fingerprint registered in the fingerprint authentication database is searched by the ordering terminal, and if there is no corresponding fingerprint, Registering customer information input via the data input means of the mobile terminal for the sales representative in the customer information database and registering the fingerprint in the fingerprint authentication database corresponding to the customer information;
The product order request input via the data input means is transmitted to the order receiving terminal via the Internet, and the customer order input by the order receiving terminal via the fingerprint reader of the mobile terminal for the sales staff The delivery destination of the product corresponding to the fingerprint may be specified by searching the fingerprint authentication database and the customer information database based on the fingerprint.

  When such a configuration is applied, the fingerprint input from the fingerprint reader functions as substantial customer specifying information. If the fingerprint input from the fingerprint reader is registered in the fingerprint authentication database, processing related to provision of product information, product estimation, and product order request is started immediately, and the fingerprint input from the fingerprint reader is started. Is not registered in the fingerprint authentication database, customer information is registered in the customer information database, and processing related to provision of product information, product estimation, and product ordering after the customer's fingerprint is registered in the fingerprint authentication database. Will be started. As described above, as a result of the fingerprint being used as the customer specifying information, the customer is surely identified, and it is possible to prevent inadvertent product orders due to mischief or fraud.

  Here, instead of sending the product estimate data from the ordering terminal to the mobile terminal for the sales representative, the fingerprint authentication database and the customer information database are searched for the customer's email address, and the product estimate data is sent to the customer via the Internet. You may make it transmit to the user terminal.

  Since product estimate data can be stored directly on the customer's user terminal, the customer can calmly confirm the product estimate, and a hard copy of the estimate is not required, making it possible to create an estimate Related paperwork is simplified.

  Furthermore, a digital camera can be provided in the portable terminal for the sales staff, and the customer's face image together with the customer's fingerprint can be managed by the fingerprint authentication database.

  Since the sales person can confirm the customer's face in advance using a display or printer connected to the ordering terminal, it is possible to easily take over the sales person.

  A transparent touch panel provided on the display can be used as the data input means of the mobile terminal for the sales staff.

  Compared to a normal notebook computer equipped with an openable keyboard panel, the mobile terminal for sales representatives can be made smaller and lighter.

  The sales support system of the present invention transmits a large amount of product information registered in the product information database to the sales representative's mobile terminal via the Internet. Since the product information is presented to the customer using video and audio, it is possible to always provide the latest information to the customer even if the sales representative has insufficient experience and knowledge, In addition, there is no need for troublesome preparation of information to be provided or telephone contact with the headquarters, and smooth sales activities can be realized.

  FIG. 1 is a functional block diagram showing an example of the best mode of a sales support system to which the present invention is applied.

  As shown in FIG. 1, this sales support system 1 includes at least an order placement terminal 3 that is fixedly installed in the sales headquarters and connected to the Internet 2, and a mobile phone for a sales person who can connect to the Internet 2. In addition to this, a terminal 4 (hereinafter referred to as a delivery center terminal) 5 installed in a delivery center that actually ships merchandise and a user terminal 6 owned by a customer can be included. There are a plurality of mobile terminals 4 for sales staff and user terminals 6, both of which can be connected to the Internet 2.

  FIG. 2 is a functional block diagram showing an outline of the configuration of the ordering / receiving terminal 3. The ordering / receiving terminal 3 is a normal computer system constituted by a workstation, a personal computer, or the like, and is used for a CPU 7 for arithmetic processing, a ROM 8 storing a drive control program for the CPU 7, a temporary storage of arithmetic data, and the like. A RAM 9 to be used is provided, and a keyboard 11, a display 12, and a printer 13 are connected to the input / output circuit 10, and connection to the Internet 2 is performed via an interface 14.

  Further, as shown in FIG. 3, the hard disk drive 15 functioning as a large-capacity storage means includes a product information database 18 in which product information is registered as a movie file of moving images / sounds, and an estimate information database for managing product prices. 19, a customer information database 17 for managing customer information, a fingerprint authentication database 16 for managing customer fingerprints registered in the customer information database 17 in correspondence with customer face images, and inventory management and delivery date management An inventory information database 20 is provided.

  Among these, in the customer information database 17, in addition to the customer's name and telephone number, the customer's current address as the delivery destination of the product, the e-mail address as the delivery destination of the product estimate data, and the purchase history of the product, etc. Is to be memorized.

  The ordering / receiving terminal 3 has a function of receiving a product ordering request from the salesperson's mobile terminal 4 and transmitting customer information including the delivery destination of the product and the product ordering request to the delivery center terminal 5, and a salesperson's mobile terminal. 4, the customer's fingerprint sent from 4 is identified by comparing it with the data in the fingerprint authentication database 16, and the customer information corresponding to this fingerprint is retrieved from the customer information database 17, and read out from the product information database 18. A function for transmitting product estimate data obtained by referring to the customer information read from the movie file or the customer information database 17 and the inventory information database 20 to the mobile terminal 4 for sales staff, and further referring to the inventory information database 20 It has a function of transmitting the obtained inventory information and delivery date information to the mobile terminal 4 for sales staff.

  FIG. 4 is a functional block diagram showing an outline of the configuration of the mobile terminal 4 for sales staff, and FIG. 5 is a plan view showing an overview of the mobile terminal 4 for sales staff.

  The sales representative mobile terminal 4 includes an arithmetic processing CPU 21, a ROM 22 storing a drive control program for the CPU 21, and a RAM 23 and a non-volatile memory 24 used for temporary storage of arithmetic data. The output circuit 25 includes a liquid crystal display 27 having a touch panel 26 mounted on the surface as a data input means, a digital camera 28 for photographing a customer's face image, a fingerprint reader 29, a speaker 30 for voice output, In addition, a wireless transmission / reception circuit 31 for connecting to the Internet 2 is connected via a nearest wireless communication station (not shown) arranged on the Internet 2. The video / audio playback function of the sales representative mobile terminal 4 in this embodiment is realized by the CPU 21 executing a movie playback program to play a movie file, and the movie generated by playing the movie is displayed on a liquid crystal display. 27, and the sound is externally output by the speaker 30.

  The sales representative mobile terminal 4 has a function of requesting a product quotation request and a product order request to the order placement terminal 3 via the Internet 2.

  The distribution center terminal 5 is a normal computer system composed of a workstation or a personal computer. As shown in FIG. 6, a CPU 32 for arithmetic processing and a ROM 33 storing a drive control program for the CPU 32 and the like. And a hard disk drive 35 and a RAM 34 used for temporary storage of arithmetic data, etc. A keyboard 37 and a display 38 are connected to the input / output circuit 36, and an interface 39 is connected to the Internet 2. To be done through.

  The delivery center terminal 5 has a function of receiving customer registration information and a product ordering request from the ordering / ordering system 20 and delivering the product, and then transmitting a product delivery completion report to the ordering / receiving terminal 3.

  Next, referring to the flowchart of FIG. 7 showing the outline of the processing executed by the CPU 21 of the sales representative mobile terminal 4, the CPU 7 of the order receiving / ordering terminal 3, and the CPU 32 of the distribution center terminal 5, in this embodiment. The overall processing operation of the sales support system 1 will be specifically described.

  First, a salesperson who goes to the sales site with the salesperson's mobile terminal 4 operates the salesperson's mobile terminal 4 and places the customer's finger on the fingerprint reader 29 to read the customer's fingerprint. The fingerprint is transmitted as customer identification information to the ordering terminal 3 via the Internet 2 (step A1).

  Upon receiving the customer's fingerprint, the order receiving / ordering terminal 3 refers to the fingerprint authentication database 16 of the hard disk drive 15 and determines whether or not this fingerprint is already registered in the fingerprint authentication database 16 (steps A2 and A3).

  When it is determined that this fingerprint has already been registered in the fingerprint authentication database 16, that is, when one or more transactions have already been made with this customer, the order receiving terminal 3 The customer information such as the customer's name, telephone number, current address, and e-mail address registered in correspondence with the fingerprint is read from the customer information database 17, and the customer information is stored on the mobile phone for the sales staff via the Internet 2. It transmits to the terminal 4 (step A9).

  On the other hand, if it is determined that the fingerprint transmitted from the sales representative mobile terminal 4 is not registered in the fingerprint authentication database 16, it means that this is the first transaction with the customer. 3 transmits data for displaying the customer registration screen 40 as shown in FIG. 8 on the display 27 of the salesperson mobile terminal 4 to the salesperson mobile terminal 4 via the Internet 2 (step S3). A4).

  The sales representative mobile terminal 4 that has received the message displays a customer registration screen 40 as shown in FIG. 8 on the display 27 (step 5). Then, the customer refers to the customer registration screen, operates the touch panel 26 serving as a data input means with a touch pen, etc., inputs customer information such as the customer's name, telephone number, current address, and e-mail address. The person operates the digital camera 28 to photograph the customer's face image and causes the fingerprint reader 29 to place the customer's finger to read the customer's fingerprint (step 6). At this time, the fingerprint image read by the fingerprint reader 29 in the process of step A6 and the customer face image taken in the process of step A6 are displayed in the face image display area 40a and the fingerprint display area 40b of the customer registration screen 40. Each is displayed in real time.

Then, the fingerprint, customer face image, and customer information as customer identification information are transmitted from the sales representative portable terminal 4 to the ordering / receiving terminal 3 via the Internet 2 (step A7). However, the customer information such as the customer's name, telephone number, current address, and e-mail address is newly registered in the customer information database 17, and the customer's fingerprint and face image are registered in the fingerprint authentication database 16 corresponding to the customer information. (Step A8).
Note that the correspondence between the customer information registered in the customer information database 17 and the fingerprint and face image registered in the fingerprint authentication database 16 is, for example, an index value that is incremented each time new information is additionally registered. The correspondence can be maintained based on this. That is, the index value corresponding to the customer information registered for the first time is 1, the index value corresponding to the customer information registered for the second time is 2, and the fingerprint and face registered for the first time. The index value corresponding to the image is 1, the index value corresponding to the fingerprint and face image registered for the second time is 2, and generally the customer information registered for the i-th time and the i-th time registered. There is a correspondence between the fingerprint and the face image.

Next, the order receiving / ordering terminal 3 transmits the customer information registered in the customer information database 17 in the process of step A8 to the sales representative portable terminal 4 via the Internet 2 (step A9).
However, as described above, if it is determined in step A3 that the fingerprint has already been registered in the fingerprint authentication database 16, the processes related to new registration in steps A4 to A8 are skipped, and this fingerprint is skipped. The customer information such as the name, telephone number, current address, and e-mail address of the customer corresponding to is read from the customer information database 17, and these customer information is transmitted to the sales representative mobile terminal 4 via the Internet 2. (Step A9).

Then, the sales representative mobile terminal 4 that has received the customer information transmitted from the ordering / receiving terminal 3 displays the customer information on the display 27 (step A10). The customer confirms his / her customer information, and if there is no mistake, the customer operates the touch panel 26 serving as a data input means and transmits a confirmation signal from the sales representative portable terminal 4 to the ordering / receiving terminal 3 (step A11).
Processes after step A10, that is, customer information and product information are displayed on the display 27 of the salesperson mobile terminal 4, product estimation and actual product ordering operations using the salesperson mobile terminal 4 are performed. Permitted only when the registration of customer information in the customer information database 17 and the registration of fingerprints in the fingerprint authentication database 16 are completed.

  Next, the ordering / receiving terminal 3 that has received the confirmation signal from the mobile terminal 4 for sales staff recognizes this customer as an appropriate customer (step A12), and registers it in the product information database 18 as a movie file including video / audio. The merchandise information read out is read, and the merchandise information is transmitted to the salesperson's portable terminal 4 via the Internet 2 (step A13).

  The sales representative mobile terminal 4 receives the product information, plays the movie / audio of the movie file by the movie playback program executed by the CPU 21, displays the product information video on the display 27, and from the speaker 30. The product information is output by voice and the product information is presented to the customer (step A14).

  Here, when an estimate of the product desired by the customer is required, the customer touches the touch panel 26 serving as a data input means, and estimates the product from the sales representative mobile terminal 4 to the ordering terminal 3 via the Internet 2. Send a request. When sending a product quotation request, it is possible to designate either the sales representative's portable terminal 4 or the customer user terminal 6 as the distribution destination of the quotation (step A15).

  In this way, the product quotation request transmitted from the sales representative mobile terminal 4 is received by the ordering / receiving terminal 3 (step A16). Then, the ordering / order receiving terminal 3 searches the estimate information database 19 to generate product estimate data related to the product designated by the customer, and conducts sales at the delivery destination desired by the customer, that is, at the customer's place. The product estimate data is transmitted to either the sales representative's mobile terminal 4 carried by the person in charge or the customer's e-mail address (step A17).

  Here, if the customer is satisfied with the estimate of the product, it is possible to operate the touch panel 26 of the salesperson's portable terminal 4 and transmit a product order request for the desired product on the spot (step A19).

  The merchandise ordering request transmitted from the sales representative mobile terminal 4 is received by the ordering / receiving terminal 3 (step A18), and the ordering terminal 3 receives the customer identification information identified by the process of step A2 or step A8, that is, the customer's The fingerprint authentication database 16 is searched based on the fingerprint, and the customer address, that is, the delivery destination of the product is obtained from the customer information registered in the customer information database 17 corresponding to the fingerprint, and the product order is requested. In short, in step A18. The name and delivery destination of the product desired by the received customer are transmitted to the delivery center terminal 5 of the delivery center via the Internet 2 (step A20). At this time, customer information such as the customer's name and telephone number is also transmitted to the distribution center terminal 5.

  Then, the delivery center terminal 5 that has received the delivery destination and the product ordering request (Step A21) performs a product shipping process based on these pieces of information (Step A22). Completion is notified to the ordering / receiving terminal 3 (step A23), and the ordering / ordering terminal 3 confirms the completion of the shipment of goods and completes all processes (step A24).

  The customer's face image stored in the fingerprint authentication database 16 together with the customer's fingerprint is searched for the fingerprint authentication database 16 by specifying the customer information including the customer's name to the ordering terminal 3 of the sales headquarters. The face image can be displayed and output by the display 12 or the printer 13 and used for customer introduction at the time of business transfer.

  In this embodiment, since the customer's fingerprint is used as the customer identification information, the fingerprint reader 29 of the sales representative mobile terminal 4 functions as a data input means for inputting the customer identification information. The touch panel 26 functions as a data input means for inputting customer information, a data input means for instructing a product quotation request, and a data input means for instructing a product order request.

  In addition, it is also possible to use customer ID which consists of a character string etc. instead of a customer's fingerprint, and in that case, the touch panel 26 can be used as a data input means for inputting customer specific information. In this case, the customer ID for authentication is registered in the fingerprint authentication database 16, but the overall processing operation is substantially the same as when the fingerprint is used as customer specifying information.

  As described above, in this embodiment, the fingerprint authentication database 16, the customer information database 17, the product information database 18, the estimate information database 19, and the inventory information database 20 are fixedly deployed in the sales headquarters together with the ordering terminal 3. Then, a large amount of video / audio product information registered in the product information database 18 is transmitted to the sales representative's mobile terminal 4 via the Internet 2 as necessary, and the sales representative's mobile terminal 4 side Therefore, the latest information can always be provided to the customer even if the sales representative has insufficient experience and knowledge, and information to be provided. As a result, sales representatives do not have to take time to make preparations or make phone calls to the sales headquarters, so smooth sales activities can be realized.

  In addition, if the sales representative's portable terminal 4 is designated as the distribution destination of the product estimate data, the product estimate can be immediately presented to the customer at the sales site, and if the customer decides to order the product, The product order request and the delivery destination can be immediately transmitted from the order receiving terminal 3 to the delivery center terminal 5 via the Internet 2 by the instruction from the portable terminal 4 for the person in charge, so that the sales activities are further smoothed and the estimate is made. This also simplifies paperwork related to document creation, order receipt and ordering.

  In particular, the fingerprint reader 29 is provided in the salesperson mobile terminal 4 and the fingerprint authentication database 16 is provided in the ordering terminal 3, and the customer fingerprint transmitted from the salesperson mobile terminal 4 to the ordering terminal 3 is provided. Is registered in the fingerprint authentication database 16, the display of customer information and product information on the salesperson's mobile terminal 4, the product estimation, and the actual product ordering operation are immediately permitted, while the customer's fingerprint is not yet registered. In the case of registration, customer information and product information display, product estimation, and actual product ordering operations are permitted after fingerprint registration and customer information registration. The processing becomes very reliable, and it is possible to prevent inadvertent product orders due to mischief or fraud.

  Moreover, since the transparent touch panel 26 provided on the display 27 is used as the data input means of the portable terminal 4 for the sales staff, a normal keypad, a numeric keypad, etc. are provided as an openable keyboard panel. Compared with a notebook personal computer or the like, the mobile terminal 4 for sales staff can be made smaller and lighter.

It is the functional block diagram which gave an example and showed the best form of the sales support system to which this invention was applied. It is the functional block diagram which showed the outline of the structure of the order placement terminal. It is the block diagram which showed the outline of the database constructed | assembled in the hard disk drive of the ordering terminal. It is the functional block diagram which showed the outline of the structure of the portable terminal for a salesperson. It is the top view which showed the general view of the portable terminal for a sales person. It is the functional block diagram which showed the outline of the structure of a delivery center terminal. It is the flowchart of FIG. 7 which showed the outline of the process performed by the portable terminal for a sales staff, an order placement terminal, and a delivery center terminal. It is the conceptual diagram shown about the example of the customer registration screen displayed on the display of the portable terminal for a sales person.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Sales support system 2 Internet 3 Ordering / ordering terminal 4 Mobile terminal for sales staff 5 Distribution center terminal 6 User terminal 7 CPU
8 ROM
9 RAM
DESCRIPTION OF SYMBOLS 10 Input / output circuit 11 Keyboard 12 Display 13 Printer 14 Interface 15 Hard disk drive 16 Fingerprint authentication database 17 Customer information database 18 Product information database 19 Estimate information database 20 Inventory information database 21 CPU
22 ROM
23 RAM
24 Non-volatile memory 25 Input / output circuit 26 Touch panel (data input means)
27 Liquid crystal display 28 Digital camera 29 Fingerprint reader 30 Speaker 31 Wireless transmission / reception circuit 32 CPU
33 ROM
34 RAM
35 Hard Disk Drive 36 Input / Output Circuit 37 Keyboard 38 Display 39 Interface 40 Customer Registration Screen

Claims (7)

A sales support system for exchanging information between a receiving and ordering terminal that is fixedly installed and connected to the Internet and a mobile terminal for a sales person that can be connected to the Internet to support work on the sales floor. ,
While deploying a display and video / audio playback function on the mobile terminal for sales representatives,
The ordering terminal is provided with a product information database in which product information is registered with video and audio,
The product information is read from the product information database by the ordering terminal, transmitted to the sales representative's mobile terminal via the Internet, and the display and video / audio playback function of the sales representative mobile terminal are used. Sales support system characterized by presenting product information to customers with video and audio. A sales support system for exchanging information between a receiving and ordering terminal that is fixedly installed and connected to the Internet and a mobile terminal for a sales person that can be connected to the Internet to support work on the sales floor. ,
While arranging a display, a video / audio reproduction function and a data input means on the mobile terminal for the salesperson,
The ordering terminal is provided with a product information database in which product information is registered with video and audio, and an estimate information database for managing product prices,
The product information is read from the product information database by the ordering terminal, transmitted to the sales representative's mobile terminal via the Internet, and the display and video / audio playback function of the sales representative mobile terminal are used. While presenting product information to customers with video and audio,
The product estimate request input via the data input means of the salesperson's mobile terminal is transmitted to the ordering terminal via the Internet, and the quote information database is searched by the ordering terminal to retrieve the product estimate data. A sales support system, characterized in that the product estimate data is generated and transmitted to the salesperson's mobile terminal for the salesperson via the Internet and displayed on the display of the salesperson's mobile terminal. A sales support system for exchanging information between a receiving and ordering terminal that is fixedly installed and connected to the Internet and a mobile terminal for a sales person that can be connected to the Internet to support work on the sales floor. ,
While arranging a display, a video / audio reproduction function and a data input means on the mobile terminal for the salesperson,
The ordering terminal is provided with a customer information database for managing customer information, a product information database for registering product information with video and audio, and an estimate information database for managing product prices,
The product information is read from the product information database by the ordering terminal, transmitted to the sales representative's mobile terminal via the Internet, and the display and video / audio playback function of the sales representative mobile terminal are used. While presenting product information to customers with video and audio,
The product estimate request input via the data input means of the salesperson's mobile terminal is transmitted to the ordering terminal via the Internet, and the quote information database is searched by the ordering terminal to retrieve the product estimate data. Generate and send this product estimate data to the sales representative mobile terminal of the sales partner via the Internet, and display it on the sales representative mobile terminal display,
Further, the customer specifying information and the product order request input via the data input means of the sales representative mobile terminal are transmitted to the ordering terminal via the Internet, and the customer information database is searched by the ordering terminal. A sales support system characterized by specifying a delivery destination of a product corresponding to customer specifying information and transmitting the product order request and the delivery destination to a terminal of a delivery center via the Internet. A sales support system for exchanging information between a receiving and ordering terminal that is fixedly installed and connected to the Internet and a mobile terminal for a sales person that can be connected to the Internet to support work on the sales floor. ,
While deploying a fingerprint reader, display, video / audio playback function and data input means on the mobile terminal for the sales representative,
The ordering terminal includes a customer information database for managing customer information, a fingerprint authentication database for managing customer fingerprints registered in the customer information database, a product information database for registering product information in a video / audio format, and a product price. Deploy the estimate information database to manage,
The customer's fingerprint read by the fingerprint reader is transmitted to the ordering terminal via the Internet, and the fingerprint registered in the fingerprint authentication database is retrieved by the ordering terminal, and immediately if there is a corresponding fingerprint If there is no corresponding fingerprint, the customer information input via the data input means of the mobile terminal for the sales representative is registered in the customer information database, and the fingerprint is associated with the customer information. The product information is read out from the product information database by the ordering terminal after being registered in the authentication database, and transmitted to the mobile terminal for the sales staff at the sales destination via the Internet, and the display of the mobile terminal for the sales staff Use the video / audio playback function to present product information to the customer with video / audio,
The product estimate request input via the data input means of the salesperson's mobile terminal is transmitted to the ordering terminal via the Internet, and the quote information database is searched by the ordering terminal to retrieve the product estimate data. Generate and send this product estimate data to the sales representative mobile terminal of the sales partner via the Internet, and display it on the sales representative mobile terminal display,
Further, the product order request input via the data input means is transmitted to the ordering terminal via the Internet, and is input by the ordering terminal via the fingerprint reader of the sales representative mobile terminal. The fingerprint authentication database and the customer information database are searched based on the fingerprint of the customer to identify the delivery destination of the product corresponding to the fingerprint, and the product order request and the delivery destination are sent to the terminal of the delivery center via the Internet. Sales support system characterized by transmission.   The ordering terminal retrieves the fingerprint authentication database and the customer information database based on the customer's fingerprint input via the fingerprint reader of the mobile terminal for the sales representative, and the customer's electronic corresponding to the fingerprint 5. The business support system according to claim 4, wherein an e-mail address is obtained and the product estimate data is transmitted to the user terminal of the customer via the Internet.   6. The business support system according to claim 4, wherein a digital camera is provided in the portable terminal for the sales staff, and the customer's face image together with the customer's fingerprint is managed by the fingerprint authentication database. 7. The business support system according to claim 4, wherein the data input means is constituted by a transparent touch panel provided on the display.

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