JP2021120831A - Shopping support system - Google Patents

Abstract

To provide a shopping support system capable of solving problems in the countryside such as an increase in shopping refugees, decline of shopping streets, and delivery of goods.SOLUTION: A shopping support system performs the steps of: transmitting, by a store terminal 3, a video call to a customer terminal 4; receiving, by the customer terminal 4, a response to the video call from the store terminal 3; reading, by the store terminal 3, a bar code of a commodity; receiving, by the store terminal 3, addition of commodities into a cart; receiving, by the store terminal 3, a purchase instruction of the commodities in the cart; accepting, by the customer terminal 4, an order confirmation of the commodities in the cart when the store terminal 3 receives the purchase instruction; and storing, by a server 2, order information of the commodities in the cart when the customer terminal 4 accepts the order confirmation.SELECTED DRAWING: Figure 4

Description

The present invention relates to a shopping support system that supports the purchase of products such as stores at a customer's home or the like.

In recent years, a delivery service for accepting orders for products sold in stores via the Internet and delivering them to customers' homes and the like has been widely used. For example, Patent Document 1 discloses a shopping system in which a Web camera mounted on a shopping cart captures a product display state in a store, and a customer can order products while checking the image of the Web camera via the Internet. ing.

Japanese Patent No. 541457

By the way, in rural areas, there are many problems related to shopping. First, the local shopping district is declining due to the decrease in local residents due to the declining population. Secondly, the number of residents called shopping refugees is increasing because the shopping districts in the area are declining and it is difficult for elderly people who cannot drive a car to go to shopping malls in the suburbs. Thirdly, when a delivery company delivers a product ordered via the Internet or the like, a separate delivery fee is required even if the order is from a local resident. However, the shopping system described in Patent Document 1 cannot be said to sufficiently contribute to solving these problems.

The present invention has been made in view of the above-mentioned problems, and an object of the present invention is to provide a service that contributes to solving problems such as an increase in shopping refugees in rural areas, a decline in shopping districts, and delivery of goods. It is to provide a shopping support system.

The present invention for achieving the above-mentioned object is a shopping support system in which a server, a store terminal used in a specific store, and a customer terminal used by a customer are connected via a network. A step in which the store terminal makes a video call to the customer terminal, a step in which the customer terminal receives a response to the video call from the store terminal, and a step in which the store terminal reads a bar code of a product. A step, a step in which the store terminal accepts the addition of a product to the cart, a step in which the store terminal receives a purchase instruction for a product in the cart, and a step in which the store terminal receives a purchase instruction, the customer terminal receives the purchase instruction. , The step of accepting the order confirmation of the product in the cart, and the step of storing the order information of the product in the cart when the customer terminal accepts the order confirmation. It is a shopping support system. According to the present invention, a customer can order a product at home or the like while checking the actual product or having a clerk demonstrate how to use the product, and an elderly person who is likely to become a shopping refugee. It is very convenient for such people. In particular, since the operation until the product is added to the cart is performed via the store terminal, even elderly people can easily use the service. Further, since the final order confirmation operation is performed via the customer terminal, the customer can use the service with peace of mind.

When the store terminal receives the purchase instruction of the product in the cart, the store terminal may transmit the purchase instruction information to the customer terminal and wait until the customer terminal notifies the customer terminal. This prevents the clerk from accidentally adding the item to the cart while the customer decides whether to confirm the order.

Further, the server includes a customer ID and a customer detailed information and stores the customer information, and a delivery area master including a delivery area ID, a delivery company ID and a delivery area specific information and stores the delivery area information. When the customer terminal accepts the order confirmation, the server includes the order ID, the customer ID, and the delivery company ID, and stores the summary information of the order of the product. The delivery company ID is specified by searching the delivery area identification information of the delivery area master using a part of the customer detailed information of the customer according to the above as a search key, and the delivery company ID is stored in the order transaction. You can do it. As a result, the delivery company can be automatically determined for each delivery area. For example, in the area around the store, the operation of delivery by the store salesperson becomes easy. Then, the sales staff can eliminate the delivery fee by delivering the product at the timing of asking the customer, which is a great advantage for the customer.

In addition, the server includes a store opener ID and a store opener detailed information and stores the store opener information, and an administrator ID and an administrator master which includes the store opener ID and stores the administrator information. A product management department that manages products, an order management department that manages orders, and a function providing department for managers including a sales management department that manages sales are further provided. The administrator ID associated with the server can be used to log in to the server, and the functions of the product management unit, the order management unit, and the sales management unit for the products exhibited by the store owner can be used. Is also good. As a result, the store owner can manage the products, orders, and sales by himself / herself, which is very convenient for the store owner. As a result, it will lead to the revitalization of local shopping districts.

INDUSTRIAL APPLICABILITY According to the present invention, it is possible to provide a shopping support system capable of providing services that contribute to solving problems such as an increase in shopping refugees in rural areas, a decline in shopping districts, and delivery of goods.

The figure which shows the outline of the shopping support system 1. The figure which shows an example of the master data which a server 2 saves. The figure which shows an example of the transaction data which the server 2 stores. Flowchart showing details of shopping support processing The figure which shows an example of the reservation list screen 310 and the reservation detail screen 320 The figure which shows an example of the video call screen 330 and the video call answer reception screen 340. The figure which shows an example of the video call screen 350 and the video call screen 360 The figure which shows an example of the barcode reading screen 370 and the product addition reception screen 380. The figure which shows an example of the video call screen 390 and the video call screen 400 The figure which shows an example of the video call screen 410 and the video call screen 420 The figure which shows an example of the reservation detail screen 430 and the use service screen 440 A block diagram showing an administrator function providing unit 20 of the server 2.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. First, the outline of the shopping support system 1 according to the embodiment of the present invention will be described with reference to FIG.

FIG. 1 is a diagram showing an outline of the shopping support system 1. As shown in FIG. 1, the shopping support system 1 is other than the server 2, the store terminal 3 used by the clerk 11 in the specific store 7, the customer terminal 4 used by the customer 12, and the specific store 7. The store clerk terminal 5 used by the store clerk 14 is connected via the network 6. The customer terminal 4 may be the property of the customer 12 or the property of the store 7.

The server 2, the store terminal 3, the customer terminal 4, and the store owner terminal 5 are a CPU as a control unit (abbreviation of "Central Processing Unit"), a memory as a main storage unit, and an HDD as an auxiliary storage unit ("Hard Disk Drive"). (Abbreviation), a flash memory, a liquid crystal display as a display unit, a keyboard and mouse as an input unit, a touch panel display, and the like. The server 2 further has a LAN (Local Area Network) cable as a wired communication unit. Further, the store terminal 3, the customer terminal 4, and the store opening terminal 5 further have a wireless module as a wireless communication unit and a camera as a photographing unit. In the present embodiment, the photographing unit includes both an in-camera in which the lens is mounted on the front surface where the liquid crystal display is located and an out-camera in which the lens is mounted on the back surface.

The HDD or flash memory as an auxiliary storage unit stores an OS (abbreviation of "Operating System"), an application program, data required for processing, and the like. The CPUs of the server 2, the store terminal 3, the customer terminal 4, and the store owner terminal 5 read the OS and application programs from the auxiliary storage unit, store them in the main storage unit, and control other devices while accessing the main storage unit. Then, the process described later is executed. The server 2 is, for example, a server computer arranged in a data center or the like, and may be realized by one housing or a plurality of housings. The store terminal 3, the customer terminal 4, and the store owner terminal 5 are, for example, a tablet terminal, a notebook PC, or the like. The network 6 is, for example, the Internet.

The program of the web application provided as the shopping support system 1 is installed in the auxiliary storage unit of the server 2, and the database required for the shopping support system 1 is constructed.

The program of the web browsing software is installed in the auxiliary storage unit of the store terminal 3, the customer terminal 4, and the store opening terminal 5, and the terminal application program of the shopping support system 1 is installed. The store terminal 3, the customer terminal 4, and the store opening terminal 5 are configured so that the web application applied by the server 2 can be used by the function of the web browsing software. The store terminal 3 and the customer terminal 4 can use a video call system capable of at least one-to-one video call by the function of the terminal application program. The video call system is, for example, a web conferencing system or an internet telephone system having a video call function. The store terminal 3 and the customer terminal 4 are configured to be connectable to each other in the video communication system. The video call system may be built independently or a commercially available system may be used.

The business formats of store 7 are home improvement stores, supermarkets, drug stores, department stores, home appliance mass retailers, and other specialty stores. The shopping support system 1 may be jointly used by a plurality of stores 7 of the same series. The clerk 11 is an employee of the store 7, and is mainly in charge of customer service and product management in the store 7.

The customer 12 is a person who has registered as a member in the shopping support system 1, a member registration such as a point card in the store 7, and a member registration of an EC (Electric Commerce) site operated by the store 7. The sales staff 13 is an employee of the store 7, and is mainly in charge of outside sales and delivery. The store owner 14 is not an employee of the store 7, but a manager of a private store or the like existing in the vicinity of the store 7.

The sales staff 13 brings the customer terminal 4 to visit the customer 12's home or office, and asks the customer 12 about the purchase of the product. At that time, the customer 12 authenticates with the server 2 by inputting his / her membership number and password, and uses the customer terminal 4. The customer 12 may use his / her own PC, tablet terminal, smartphone, or the like as the customer terminal 4 in addition to the terminal brought by the sales staff 13. In addition, the store owner 14 can list and sell his / her own product on the shopping support system 1.

Next, the details of the database constructed in the storage unit of the server 2 will be described with reference to FIGS. 2 and 3.

FIG. 2 is a diagram showing an example of master data stored by the server 2. 2 (a) is the manager master 110, FIG. 2 (b) is the store owner master 120, FIG. 2 (c) is the store master 130, FIG. 2 (d) is the delivery area master 140, and FIG. 2 (e) is the customer. Master 150.

The administrator master 110 is a master table that stores administrator information. For example, an administrator ID 111 that uniquely identifies an administrator, a store owner ID 112 that uniquely identifies a store owner, and an email address of an administrator. Includes 113 and a store ID 114 that uniquely identifies the store. As the manager, in addition to the clerk 11 and the sales clerk 13 who are employees of the store 7, the store clerk 14 who is not an employee of the store 7 and the like are registered. In the case of the clerk 11 or the sales clerk 13, it is registered together with the store ID 114 of the store 7 to which the clerk belongs. On the other hand, in the case of the store opener 14, the store ID 114 and the store opener ID 112 of the store 7 in charge are registered together.

The store clerk master 120 is a master table that stores information of the store clerk 14, for example, a store clerk ID 121 that uniquely identifies the store clerk, and a store clerk's name, store name, telephone number, fax number, zip code, and so on. Includes detailed information about the store owner, including an address, zip code, etc. The store clerk 14 is always registered in the store clerk master 120.

The store master 130 is a master table that stores information on the store 7, and is, for example, a store ID 131 that uniquely identifies the store 7, a store name 132 of the store 7, and whether or not to support shopping support processing described later. The shopping support flag 133 indicating the above, the number of terminals 3 of the store terminals 3 used for the shopping support processing 134, and the start time 135 and the end time 136 of the shopping support processing are included.

The delivery area master 140 is a master table that stores information on the delivery area, and uniquely identifies the delivery area ID 141 that uniquely identifies the delivery area, the delivery company ID 142 that uniquely identifies the delivery company, and the store 7. It includes a store ID 143 and delivery area identification information 144 that serves as a search key for identifying the delivery area. In the shopping support system 1, the delivery of goods is handled by the sales staff 13 of the store 7 in addition to the delivery business specialist. For example, the salesperson 13 of the store 7 is in charge of the area around the store 7, and the salesperson 13 of the store 7 is in charge of the distant area. The delivery area specific information 144 is, for example, a zip code, a city, ward, town, or village. The delivery company information can be obtained by searching the delivery company master (not shown) using the delivery company ID 142 as a search key.

The customer master 150 is a master table for storing customer information, and has a customer ID 151 that uniquely identifies the customer 12, a shopping support availability flag 152 that indicates whether or not the shopping support processing described later can be used, and a customer. Includes 12 customer details including name, gender, date of birth, telephone number, zip code, address, password, contract store ID, and the like.

The product master 160 is a master table for storing product information, and includes a product ID 161 that uniquely identifies a product, a store owner ID 162 that uniquely identifies a store owner 14, a product name, a manufacturer name, a standard, and a unit price. Includes detailed product information 163 including product categories and the like. The product exhibited by the store clerk 14 is registered together with the store clerk ID 162. The product ID 161 may be a standardized code such as a JAN code, or may be a code that is one-to-one associated with the JAN code or the like by a code conversion master (not shown).

FIG. 3 is a diagram showing an example of transaction data stored by the server 2. FIG. 3 (a) is a reservation transaction 210, FIG. 3 (b) is an in-cart product transaction 220, FIG. 3 (c) is an order transaction 230, FIG. 3 (d) is an order detail transaction 240, and FIG. 3 (e) is. The detailed transaction 250.

The reservation transaction 210 is a transaction table that stores reservation information for shopping support processing, which will be described later, and uniquely identifies the reservation ID 211 that uniquely identifies the reservation, the customer ID 212 that uniquely identifies the customer, and the administrator. The administrator ID 213, the reservation start date and time 214 indicating the reservation time zone, the reservation end date and time 215, and any of unprocessed, outgoing, communication, interrupted, completed, no response, errand transmission, errand communication, etc. The state 216 indicating the above, the store ID 217 that uniquely identifies the store, and the order ID 218 that uniquely identifies the order are included. The customer 12 selects the reservation time zone and the store 7 when making a reservation for the shopping support process described later. Further, when an order for a product is placed in the shopping support process, the order ID 218 is registered in the reservation transaction 210.

The in-cart product transaction 220 is a transaction table that stores information on products added to the cart, which is a shopping cart in the shopping support process described later, and has an in-cart product ID 221 that uniquely identifies the products added to the cart. , A product ID 222 that uniquely identifies the product, a quantity 223 of the products added to the cart, and a reservation ID 224 that uniquely identifies the reservation. The product ID 221 in the cart is a serial number automatically assigned by the system, and the product ID 222 is the same as the product ID 161 of the product master 160. Since the in-cart product transaction 220 is associated with the reservation transaction 210 including the customer ID 212 using the reservation ID 224 as a key, the products added to the cart can be divided for each customer 12.

The order transaction 230 is a transaction table that stores summary information of orders for goods, and is an order ID 231 that uniquely identifies an order, a customer ID 232 that uniquely identifies a customer, and a delivery company ID 233 that uniquely identifies a delivery company. And a store ID 234 that uniquely identifies the store.

The order detail transaction 240 is a transaction table that stores detailed information about the product of the store 7 or the store owner 14, and is an order ID 241 that uniquely identifies the order, a product ID 242 that uniquely identifies the product, and the product. It includes a quantity 243 indicating the number of orders and an amount 244 indicating the price of the product.

The errand detail transaction 250 is a transaction table for storing detailed information of the errand, which is a shopping agent for products other than the store 7 and the store owner 14, and has an order ID 251 that uniquely identifies the order and the errand uniquely. It includes an identification ID 252, an amount of money 253 indicating the price of the product, and image information 254 related to an image of the product, receipt, or the like.

Next, the shopping support process in the shopping support system 1 will be described with reference to FIGS. 4 to 11. In the shopping support process, the store clerk 11 executes a process for supporting the customer 12's shopping while the clerk 11 inside the store 7 and the customer 12 outside the store 7 talk with each other by the video call system.

FIG. 4 is a flowchart showing the details of the shopping support process. As a premise of the processing shown in FIG. 4, the customer 12 makes a reservation for the shopping support service in advance. As shown in FIG. 4, the store terminal 3 displays the reservation list screen and accepts the selection of reservation information (step S1). When the clerk 11 selects the reservation information from the reservation list screen, the store terminal 3 displays the reservation details screen regarding the selected reservation information and accepts the selection of the service (step S2).

FIG. 5 is a diagram showing an example of the reservation list screen 310 and the reservation details screen 320. The reservation list screen 310 shown in FIG. 5A is a screen displayed on the display unit of the store terminal 3, and displays a list of reservations related to the shopping support service whose store name is “○○ Sakata store”. .. The reservation list screen 310 has a display item consisting of a customer name 311 and a reservation date 312 and a reservation time 313, a detail button 314 for receiving a display instruction for detailed reservation information, an update button 315 for receiving a screen update instruction, and a menu display instruction. Includes a menu display button 316 and the like that accepts. For example, in the first reservation information, the customer name 311 is "group home △△", the reservation date 312 is "2020/2/1", and the reservation time is "09:30 ~".

In step S1, when the customer 12 taps any detail button 314 of the reservation list screen 310, the store terminal 3 displays the reservation details screen 320 shown in FIG. 5B for the selected reservation information. The reservation details screen 320 is a screen displayed on the display unit of the store terminal 3, and is a display item including a reservation date 321 and a reservation time 322, a customer name 323, a current state 324, and an order number 325, and an in-store service. Includes in-store service start button 326 that accepts start instructions, errand service start button 327 that accepts errand service start instructions, update button 328 that accepts screen update instructions, and menu display button 329 that accepts menu display instructions. .. The reservation details displayed on the reservation details screen 320 are as follows: reservation date 321 is "February 1, 2020 (Saturday)", reservation time 322 is "09:30", and customer name 323 is "group home △△". "Sama", the current state 324 is "unprocessed", and the order number 325 is blank.

In step S3, when the selection result on the store terminal 3 is "in-store service" ("in-store service" in step S3), that is, when the customer 12 taps the in-store service start button 326 on the reservation details screen 320. The store terminal 3 transmits a video call to the customer terminal 4 related to the customer 12 of the reservation information displayed on the reservation details screen 320 (step S4). When the customer terminal 4 receives a video call, the customer terminal 4 displays an incoming call notification on the display unit and receives a response to the video call from the store terminal 3 (step S5).

FIG. 6 is a diagram showing an example of a video call screen 330 and a video call answer reception screen 340. The video call screen 330 shown in FIG. 6A is a screen displayed on the display unit of the store terminal 3 and indicates that it is waiting for a response from the customer terminal 4. The video call screen 330 has a first video display area 331 that displays video data received from the customer terminal 4, a second video display area 332 that displays video data captured by the camera of the store terminal 3, and a product bar code. Read button 333 that accepts reading instructions, reverse button 334 that accepts switching instructions between in-camera and out-camera, purchased product display area 335 that shows the products added to the cart and the total price, and menu display button that accepts menu display instructions. 336 and the like are included.

The video call answer reception screen 340 shown in FIG. 6B is a screen displayed on the display unit of the customer terminal 4 and indicates that there is an incoming call from the store terminal 3. The video call answer reception screen 340 includes a rejection button 341 for receiving a video call rejection instruction, a response button 342 for receiving a video call response instruction, and the like.

In step S5, when the customer 12 taps the answer button 342 on the video call answer reception screen 340, the store terminal 3 and the customer terminal 4 are in a video call communication state with each other. As a result, the clerk 11 can support the shopping of the customer 12 at the store 7 while making a video call with the customer 12.

FIG. 7 is a diagram showing an example of the video call screen 350 and the video call screen 360. The video call screen 350 shown in FIG. 7A is a screen displayed on the display unit of the store terminal 3 and displays the communication status of the video call with the customer terminal 4. The first moving image display area 351 to the menu display button 356 are the same as the first moving image display area 331 to the menu display button 336 of the video call screen 330, respectively. The store terminal 3 displays the moving image data received from the customer terminal 4 in the first moving image display area 351 of the video call screen 350.

The video call screen 360 shown in FIG. 7B is a screen displayed on the display unit of the customer terminal 4, and displays the communication status of the video call with the store terminal 3. The first video display area 361, the second video display area 362, the purchased product display area 363, and the menu display button 364 are the first video display area 331, the second video display area 332, and the purchased product of the video call screen 330, respectively. This is the same as the display area 335 and the menu display button 336. The customer terminal 4 displays the moving image data received from the customer terminal 4 in the first moving image display area 361 of the video call screen 360.

Next, when the clerk 11 taps the reading button 333 of the video call screen 330, the store terminal 3 displays the barcode reading screen and reads the barcode of the product (step S6). Next, the store terminal 3 displays the product addition acceptance screen and accepts the addition of the product to the cart (step S7).

FIG. 8 is a diagram showing an example of a barcode reading screen 370 and a product addition reception screen 380. The barcode reading screen 370 shown in FIG. 8A is a screen displayed on the display unit of the store terminal 3 and displays moving image data captured by the out-camera. The barcode reading screen 370 includes a moving image display area 371 and the like for displaying moving image data captured by the out-camera. An alignment straight line 372, which serves as a mark for alignment of the barcode, is superimposed on the moving image display area 371. In step S6, when the store clerk 11 arranges the product so that the barcode intersects the alignment straight line 372, the store terminal 3 reads the barcode of the product.

The product addition reception screen 380 shown in FIG. 8B is a screen displayed on the display unit of the store terminal 3 and displays the product information of the read barcode. The product addition reception screen 380 has a product information display area 381 for displaying product information, a quantity instruction object 382 for receiving an instruction to increase or decrease the quantity of products, an additional button 383 for receiving addition of products to the cart, a purchased product display area 384, and the product addition reception screen 380. Includes menu display button 385 and the like.

In step S7, when the clerk 11 taps the add button 383, the store terminal 3 accepts the addition of the product to the cart and transmits the product addition information to the server 2. The product addition information includes the product ID of the product added in the cart, the quantity input by the quantity instruction object 382, the reservation ID of the reservation during communication, and the like. When the server 2 receives the product additional information, the server 2 stores the product additional information in the product transaction 220 in the cart (step S8).

While the barcode reading screen 370 and the product addition reception screen 380 are being displayed, the store terminal 3 does not display the video data received from the customer terminal 4, but outputs audio data, so that a video call between the clerk 11 and the customer 12 is made. Will continue. The processes of steps S6 to S8 are repeated as necessary.

Next, the store terminal 3 receives a purchase instruction for the product in the cart on the video call screen (step S9). Then, the store terminal 3 transmits the purchase instruction information to the customer terminal 4.

FIG. 9 is a diagram showing an example of the video call screen 390 and the video call screen 400. The video call screen 390 shown in FIG. 9A is a screen displayed on the display unit of the store terminal 3 and displays a state in which the menu is displayed. The first moving image display area 391 to the menu display button 396 are the same as the first moving image display area 331 to the menu display button 336 of the video call screen 330, respectively. When the menu display button 336 is pressed, the menu display area 397 is displayed. In the menu display area 397, a pause button 398 for receiving a pause instruction for a video call and a purchase procedure button 399 for receiving a purchase instruction for a product in the cart are displayed.

In step S9, when the clerk 11 taps the purchase procedure button 399, the store terminal 3 transmits the purchase instruction information to the customer terminal 4 and waits until the customer terminal 4 notifies. This makes it possible to prevent the clerk 11 from accidentally adding the product to the cart while the customer 12 determines whether to confirm the order.

The video call screen 400 shown in FIG. 9B is a screen displayed on the display unit of the store terminal 3 and displays a state of waiting until a notification is received from the customer terminal 4. The store terminal 3 displays the message 401 on the video call screen 400, "The order confirmation button is displayed on the user side. Please wait until the user taps the confirmation button." And waits. The clerk 11 is notified that it is inside.

Next, when the store terminal 3 receives the purchase instruction, the customer terminal 4 accepts the order confirmation of the product in the cart on the video call screen and transmits the order information to the server 2 (step S10). Next, when the customer terminal 4 accepts the order confirmation, the server 2 stores the order information of the products in the cart in the order transaction 230 and the order detail transaction 240, and transmits the order confirmation information to the store terminal 3 (step S11). ). Then, when the store terminal 3 receives the order confirmation information from the server 2, the store terminal 3 notifies the order confirmation on the video call screen (step S12).

FIG. 10 is a diagram showing an example of the video call screen 410 and the video call screen 420. The video call screen 410 shown in FIG. 10A is a screen displayed on the display unit of the customer terminal 4 and displays a state in which order confirmation is being accepted. The order confirmation reception area 411 is displayed on the video call screen 410. In the order confirmation reception area 411, tap the "Purchase this product. If you like, confirm the order" button. Along with the message, a confirmation refusal button 412 that accepts the order confirmation refusal and a confirmation permission button 413 that accepts the order confirmation permission are included.

When the customer 12 taps the confirmation permission button 413, the customer terminal 4 accepts the purchase instruction and transmits the order information to the server 2. When the server 2 receives the order information from the customer terminal 4, the server 2 stores the order information of the products in the cart in the order transaction 230 and the order detail transaction 240. Here, the server 2 identifies the delivery company ID 142 by searching the delivery area identification information 144 of the delivery area master 140 using a part of the customer detailed information 153 of the customer 12 related to the order information as a search key, and the order transaction 230. Store the delivery company ID 233 in. The search key is, for example, the postal code of the customer detailed information 153. As a result, the delivery company can be automatically determined for each delivery area. For example, in the area around the store 7, the operation of delivery by the salesperson 13 of the store 7 becomes easy. Then, the sales staff 13 can eliminate the delivery fee by delivering the product at the timing of asking the customer 12, which is a great advantage for the customer 12.

The video call screen 420 shown in FIG. 10B is a screen displayed on the display unit of the store terminal 3 and displays a state in which the order confirmation is notified. The order confirmation notification area 421 is displayed on the video call screen 420. The order confirmation notification area 421 includes an OK button 422 that accepts a notification end instruction along with a message "The order has been confirmed." When the clerk 11 taps the OK button 422, the store terminal 3 transitions to the reservation details screen.

In step S3, when the selection result on the store terminal 3 is "use service" ("use service" in step S3), that is, when the customer 12 taps the use service start button on the reservation details screen, the store terminal In step 3, the errand service is started, and an instruction to take an image of a product or a receipt purchased by a shopping agent is accepted (step S14). When the clerk 11 gives an instruction to take an image, the store terminal 3 takes an image and transmits the image information together with the reservation information to the server 2. When the server 2 receives the image information from the store terminal 3, the server 2 stores the image information in the detailed transaction 250 (step S15). If the reservation information is the same, the server 2 stores the image information in the detailed transaction 250 using the same order ID as the order ID related to shopping in the store 7. This facilitates the operation of delivering the purchased products in the store 7 and the shopping agent products outside the store 7 together, and by delivering the products together, it is possible to save the trouble of both the clerk 11 and the customer 12. ..

FIG. 11 is a diagram showing an example of the reservation details screen 430 and the errand service screen 440. The reservation details screen 430 shown in FIG. 11A is a screen displayed on the display unit of the store terminal 3 and displays a state in which the in-store service is completed. The reservation date 431 to the menu display button 439 is the same as the reservation date 321 to the menu display button 329 on the reservation detail screen 320. The in-store service start button 436 cannot be tapped because the current state 434 is "completed", and the message "shopping is completed" is displayed. When the clerk 11 taps the errand service start button 437 on the reservation details screen 430, the store terminal 3 transitions to the errand service screen.

The errand service screen 440 shown in FIG. 11B is a screen displayed on the display unit of the store terminal 3 and displays a state in which an image of a product or a receipt purchased by a shopping agent is taken. The errand service screen 440 is a first video display area 441 that displays video data taken by the out-camera of the store terminal 3, and a second video display area that displays video data taken by the in-camera of the store terminal 3. 442, a shooting button 443 that receives an image shooting instruction, an inversion button 444 that receives an in-camera / out-camera switching instruction, an image button 445 that receives a shot image display, a menu display button 446 that receives a menu display instruction, and the like. include. In the first moving image display area 441, apples and grapes, which are products purchased by the shopping agent, and a receipt showing the purchase price are displayed. When the clerk 11 taps the shooting button 443, the screen transitions to an image shooting screen (not shown). On the image shooting screen, the clerk 11 moves the store terminal 3 so that the product or receipt to be shot falls within the shooting range, and when the shooting start button is tapped, the store terminal 3 acquires the image of the shooting range. The image information is transmitted to the server 2 together with the reservation information. By storing the image information in the server 2 and allowing the customer 12 to check the image information via the customer terminal 4, the customer 12 can receive the service with peace of mind. As described above, the shopping support system 1 can provide not only the shopping support service inside the store 7 but also the shopping agency service outside the store 7, which is highly convenient for the residents of the shopping refugees.

As described above, the store terminal 3 and the customer terminal 4 are configured to be connectable to each other in the video communication system. Therefore, the customer 12 can order the product at home or the like while checking the actual product or having the clerk 11 demonstrate how to use the product through the video call system, and the shopping refugee can do so. It is highly convenient for elderly people who are prone to become ill. In particular, since the operation until the product is added to the cart is performed via the store terminal 3, even an elderly person or the like can easily use the service. Further, since the final order confirmation operation is performed via the customer terminal 4, the customer 12 can use the service with peace of mind.

Next, the administrator function provided by the server 2 will be described with reference to FIG. In addition to the clerk 11 and the sales clerk 13 who are employees of the store 7, the manager function can be used by the store clerk 14 who is not an employee of the store 7 with restrictions.

FIG. 12 is a block diagram showing an administrator function providing unit 20 of the server 2. The administrator function providing unit 20 of the server 2 includes a product management unit 21 that manages products, an order management unit 22 that manages orders, a sales management unit 23 that manages sales, a customer management unit 24 that manages customers 12, and store openings. It includes a store opening management unit 25 that manages the person 14, an inquiry management unit 26 that manages inquiries from customers 12, and the like.

The product management unit 21 refers to the product master 160, an external database, etc., and accepts new registration, search, editing, and the like of product information.

The order management unit 22 refers to the order transaction 230, the order detail transaction 240, the usage detail transaction 250, etc., and accepts the search, edit, and the like of the order information. When the order management unit 22 receives an order from the customer 12, the order management unit 22 refers to the e-mail address registered in the administrator master 110, and if it is a product in the store 7, e-mails the clerk 11 of the corresponding store 7. Is transmitted, and if it is a product of the store opener 14, an e-mail is sent to the store opener 14 and the clerk 11 of the store 7 in charge of the store opener 14.

The sales management unit 23 refers to the order transaction 230, the order detail transaction 240, the usage detail transaction 250, and the like, and accepts a search for sales information and the like.

The customer management unit 24 refers to the customer master 150 and the like, and accepts new registration, search, editing, and the like of the customer 12. The clerk 11 registers whether or not the shopping support service can be used when the customer 12 is newly registered.

The store opening management unit 25 refers to the manager master 110, the store opening master 120, and the like, and accepts new registration, search, editing, and the like of the store opening 14. The clerk 11 registers the store 7 in charge at the time of new registration of the store clerk 14.

The inquiry management unit 26 refers to an inquiry master or the like (not shown) and accepts a search, edit, or the like of an inquiry from a customer.

The clerk 11 and the store clerk 14 can use the administrator function of the server 2 via the web browsing software of the store terminal 3 and the store clerk terminal 5. The clerk 11 can log in to the server 2 by the administrator ID 111 registered in the administrator master 110, and can use all the functions including the products exhibited by the store clerk 14. The store owner 14 can log in to the server 2 by the administrator ID 111 associated with the store owner ID 112 (121), and the product management unit 21, the order management unit 22, and the sales management unit for the products exhibited by the store owner 14 can be logged in to the server 2. Twenty-three functions are available. That is, the server 2 narrows down the products to be processed by using the store owner ID 162 of the store master 160 as a narrowing condition for the user of the administrator ID 111 associated with the store owner ID 112 (121), and the product management unit 21 receives an order. It provides the functions of the management unit 22 and the sales management unit 23.

Since the store opening 14 itself can manage products, orders, and sales by the administrator function providing unit 20 of the server 2, it is highly convenient for the store opening 14. Further, as described above, since the shopping support system 1 is highly convenient for the residents in the area around the store 7, the number of customers 12 also increases in the area. Therefore, the stores around the store 7 have a certain degree of name recognition to many customers 12, and the effect of opening a store is high. As a result, it will lead to the revitalization of local shopping districts.

As described above, the shopping support system 1 according to the embodiment of the present invention is highly convenient for the residents in the area around the store 7, has a high effect of opening a store for the stores around the store 7, and covers the area around the store 7. The salesperson 13 of the store 7 facilitates the operation of delivering the product. That is, the shopping support system 1 can provide services that contribute to solving problems such as an increase in shopping refugees in rural areas, a decline in shopping districts, and delivery of goods.

Although the preferred embodiment of the shopping support system according to the present invention has been described above with reference to the accompanying drawings, the present invention is not limited to such an example. It is clear that a person skilled in the art can come up with various modified examples or modified examples within the scope of the technical idea disclosed in the present application, and these also naturally belong to the technical scope of the present invention. Understood.

1 ………… Shopping support system 2 ………… Server 3 ………… Store terminal 4 ………… Customer terminal 5 ………… Store opener terminal 6 ………… Network 7 ………… Store 11 ………… Clerk 12 ………… Customer 13 ………… Salesperson 14 ………… Store owner 110 ………… Administrator master 120 ………… Store owner master 130 ………… Store master 140 ………… Delivery area master 150 ………… Customer master 160 ………… Product master 210 ………… Reservation transaction 220 ………… In-cart product transaction 230 ………… Order transaction 240 ………… Order details transaction 250 ………… Use details transaction

Claims (4)

A shopping support system in which a server, a store terminal used in a specific store, and a customer terminal used by a customer are connected via a network.
A step in which the store terminal makes a video call to the customer terminal,
A step in which the customer terminal receives the answer of the video call from the store terminal, and
When the store terminal reads the barcode of the product,
The step that the store terminal accepts the addition of products to the cart,
A step in which the store terminal receives a purchase instruction for a product in the cart,
When the store terminal receives the purchase instruction, the customer terminal accepts the order confirmation of the product in the cart, and
When the customer terminal accepts the order confirmation, the server stores the order information of the products in the cart, and
A shopping support system characterized by executing. The first aspect of claim 1, wherein when the store terminal receives a purchase instruction for a product in the cart, the store terminal transmits the purchase instruction information to the customer terminal and waits until a notification is received from the customer terminal. Shopping support system. The server
A customer master that stores customer information, including customer ID and customer details,
A delivery area master that stores delivery area information, including delivery area ID, delivery company ID, and delivery area specific information,
An order transaction that includes an order ID, the customer ID, and the delivery company ID, and stores summary information of an order for goods.
With
When the customer terminal accepts the order confirmation, the server searches the delivery area specific information of the delivery area master using a part of the customer detailed information of the customer related to the order information as a search key, thereby delivering the delivery. The shopping support system according to claim 1 or 2, wherein the trader ID is specified and the delivery trader ID is stored in the order transaction. The server
A store owner master that stores store store information, including store store ID and store store detailed information, and
An administrator master that stores administrator information, including the administrator ID and the store owner ID, and
A product management department that manages products, an order management department that manages orders, and a function provision department for managers that includes a sales management department that manages sales.
Further prepare
The store owner can log in to the server by the administrator ID associated with the store owner ID, and the product management unit, the order management unit, and the sales management unit for the products exhibited by the store owner. The shopping support system according to any one of claims 1 to 3, wherein the function of the above is available.

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