JP2005251096A - Processing result display device, partial refundement processing relieving method of toll collection system, and toll collection system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a processing result display device capable of fairly informing a user of a partial refundment processing abnormality at an exit of an exit free flow ETC system and realizing relief of partial refundment processing which has resulted in an error. <P>SOLUTION: This utilization certificate issuance device 10 displays a processing result at the exit of the exit free flow ETC system in which charging processing is performed at an entrance and the partial refundment processing (minus charging processing) is performed at the exit to a driver, performs relief processing of the minus charging processing on the spot when processing abnormality of minus charging is revealed from its display, and further issues a utilization certificate required for receiving relief of the minus charging processing in a state in which a user terminal is connected with a center on line. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a processing result display device applied to an exit free flow ETC system and the like, a partial refund processing relief method for a fee collection system, and a fee collection system.

As a toll collection system for toll roads such as expressways, a wireless automatic toll collection system (ETC: Electronic Toll Collection) is adopted. The ETC system is a system that allows non-stop traffic by automatically paying charges using radio communication between the antenna unit installed on the roadside of the toll road and the in-vehicle device attached to the vehicle. (For example, see Patent Document 1). Vehicle information (vehicle verification information) or the like is recorded on the in-vehicle device, and credit information or the like is recorded on the contact IC card that is detachable thereto. The recorded information is exchanged with the ETC device, and the fee collection process is performed.
Japanese Patent No. 3256642 (pages 6-8)

  An exit free flow ETC system has been studied as one of the cases where this ETC is adopted for a toll road with a flat fee system. In this exit free flow ETC system, there is a fee system in which a flat fee is charged at the entrance toll gate, and minus charge (fee return) is made if the travel distance is short according to the distance to the exit.

  By the way, the exit free flow ETC system generally has a configuration in which only an ETC antenna and its control device are arranged as an ETC device at the exit. In other words, there are no facilities such as toll booths, vehicle detectors, indicators, start control devices (breakers), etc., which are adopted for entrance toll gates. Thus, the vehicle cannot be stopped by the start control device. In addition, since the clerk is not stationed, it cannot be reprocessed by manned personnel when processing is abnormal.

  However, since the negative charging process abnormality causes a disadvantage on the user side, means for notifying the user of the processing abnormality or relieving the negative charging that has caused the processing abnormality has been studied.

  As a means for notifying the user of the processing abnormality, a method is conceivable in which the processing result is notified wirelessly from the ETC antenna to the in-vehicle device, and the result is notified to the operator by using a display function or a voice guidance function of the in-vehicle device. However, not all in-vehicle devices necessarily have such a guidance function, so there is a problem of lack of fairness. In addition, even if the operator learns about the processing abnormality through the above-mentioned guidance function of the in-vehicle device, there is a problem that there is no way to receive the relief at the exit where the receiver is not stationed. Accordingly, the current situation is that the user cannot even know the negative charge processing abnormality until the user confirms the usage details issued once a month.

  In view of these circumstances, the present invention can fairly notify the user of a partial refund process abnormality at the exit of the exit free flow ETC system and can realize the relief of the partial refund process in which an error has occurred. It is an object of the present invention to provide a result display device, a partial refund processing relief method for a fee collection system, and a fee collection system.

  In order to solve the above-mentioned problem, the processing result display device of the present invention is a means for acquiring information on the result of processing at the exit of a fee collection system that performs billing processing at the entrance and performs partial refund processing at the exit. And means for displaying the acquired information.

  According to the present invention, from the displayed exit processing result, the user checks the presence or absence of information on the own vehicle, and if there is information on the own vehicle, the user determines that a part of the refund processing has been correctly performed. If there is no information, it can be determined that some refund processing has not been performed correctly.

  Also, the processing result display device of the present invention is a charge collection system that performs billing processing at the entrance and performs partial refund processing at the exit. Means for displaying information, means for receiving the request for partial refund processing, and means for transmitting the received request for partial refund processing to the center and receiving a response from the center. And

  According to the present invention, from the displayed exit processing result, the user checks whether or not there is information on the own vehicle, and if there is no information on the own vehicle, determines that some refund processing has not been performed correctly. Requests to the center for part refund processing can be made on the spot.

  Furthermore, the processing result display device of the present invention is a charge collection system that performs billing processing at the entrance and performs partial refund processing at the exit, means for obtaining information on the processing result at the exit, and the acquired Means for displaying information, means for issuing a usage certificate for the partial refund process, which indicates usage certificate identification information, exit information and issuance date and time, and a usage certificate shown in the usage certificate Means for transmitting and storing the document identification information, exit information and issue date and time to the center.

  According to this invention, the user checks the presence or absence of information on the own vehicle from the displayed exit processing result, determines that the refund process has not been performed correctly if there is no information on the own vehicle, and uses the information. You can have the certificate issued on the spot, for example, connect to the center online later, and apply for a partial refund using the information shown in the usage certificate.

  A partial refund processing remedy method of a fee collection system according to the present invention is a partial refund processing remedy method of a fee collection system in which charging processing is performed at an entrance and partial refund processing is performed at an exit. Connect online and apply for partial refund processing, evaluate the application content at the center to determine whether the partial refund processing is applicable, and if the partial refund processing is applicable, some A refund process is executed.

  Furthermore, the toll collection system of the present invention is a toll collection system that performs billing processing at the entrance and performs partial refund processing at the exit, an entrance device that performs processing at the entrance, and an exit that performs processing at the exit A device, a processing result display device, and a center are connected through a network, and the processing result display device acquires means for processing results at the exit, means for displaying the acquired information, and a usage certificate. Means for issuing a usage certificate for the partial refund process indicating identification information, exit information and issue date and time, use certificate identification information, exit information and issue shown in the issued usage certificate Means for transmitting the date and time to the center, and the center sets use certificate identification information, exit information and issue date and time transmitted from the processing result display device as a set. A part including a means for accumulating, a means for obtaining history information regarding use of the entrance and exit from the entrance device and the exit device, and a part including the use certificate identification information transmitted from a user terminal connected through the network A means for receiving an application request for refund processing, and an exit number and issue date / time in the set including information that matches the received use certificate identification information, and the corresponding history information is searched from the acquired information And means for determining whether or not partial refund processing can be applied based on the retrieved history information, and executing partial refund processing if applicable.

  According to the present invention, it is possible to apply for partial refund processing online from the user terminal to the center.

  According to the processing result display device, the fee collection system partial refund processing remedy method, and the fee collection system of the present invention, the user is impartially notified of the partial refund processing abnormality at the exit of the exit free flow ETC system, and has an error. It is possible to realize relief for the partial refund processing.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing the configuration of a usage certificate ticketing device 10 according to an embodiment of the processing result display device of the present invention, and FIG. 2 is an external front view of the usage certificate ticketing device 10.

  This usage certificate ticketing device 10 displays the processing result at the exit of the exit free flow ETC system in which charging processing is performed at the entrance and partial refund processing (minus billing processing) is performed at the exit, In order to receive negative charge processing remedy when the negative charge processing abnormality is found from the display, or to receive negative charge remedy with the user terminal connected online to the center It is a device that issues necessary usage certificates.

  As shown in FIGS. 1 and 2, the usage certificate issuing device 10 includes a display unit 1 for displaying processing results at the exit, ticketing guidance for a usage certificate, and various operation buttons 3A. An operation unit 3, a printing unit 5 that performs a printing process for generating a usage certificate, a ticketing unit 7 that issues a generated usage certificate, an IC card reader / writer unit 9 that can read and write an ETC card, and an ETC A communication unit 11 that performs communication through a network, and a control unit 13 that performs control of the above-described units and management of a processing number for each usage certificate are configured.

  On the front surface of the main body 15 of the usage certificate ticketing device 10, the screen of the display unit 1, the button arrangement surface of the operation unit 3, the ETC card insertion port 17 for inserting an ETC card, and the certificate issuing port for discharging the usage certificate 19 etc. are arranged. The button 3A of the operation unit 3 includes, for example, a processing result display button for giving a command for displaying the ETC processing result on the display unit 1, a processing result display end button, and usage for requesting the issuance of a usage certificate. There are a certificate issuance button, a minus charge relief application button for requesting a relief application for minus charge processing, and others.

  This usage certificate ticketing device 10 is installed at every exit on the toll road that is subject to negative charges. FIG. 3 shows an example of a specific installation location of the usage certificate ticketing device 10. On the lane from the main road 21 to the exit 23 on the toll road, an ETC antenna 25 for wireless communication with an ETC onboard device mounted on a vehicle 33 passing through this lane is arranged, and on the road side of the lane. An antenna control device 27 for controlling the ETC antenna 25 is arranged as an outlet ETC device.

  A vehicle shelter 31 in which the above-described usage certificate ticketing device 10 is installed is provided at or near the main road 29 from the main line exit 23. The user can use the usage certificate ticketing device 10 by stopping the vehicle 33 at the vehicle rest area 31 and getting off or temporarily getting off.

  As shown in FIG. 4, each use certificate ticketing device 10 installed corresponding to each exit (exit A, exit Z) on the toll road is an exit ETC device (antenna control device) installed at the exit. 27 and an entrance ETC device 28 installed at the entrance (A entrance, Z entrance) are connected to an ETC central apparatus 37 as a center through an ETC network 35. The ETC central device 37 can be connected to an external network 39 such as the Internet. A user terminal 41 such as a PC (Personal Computer) or PDA (Personal Digital (Data) Assistants) of a user who is a vehicle operator The ETC central device 37 can be connected online.

  The operation of this embodiment will be described below.

  FIG. 5 is a flowchart showing the processing result display procedure in the use certificate ticketing apparatus 10.

  Here, it is assumed that the vehicle enters the toll road from the A entrance in FIG. 4 and exits from the A exit. Further, minus charge is applied to use of the toll road from A entrance to A exit.

  After the vehicle flows out of the exit A, the operator of the vehicle installs the use certificate ticketing device 10 provided near the exit A in order to confirm the processing result at the exit A (for example, the vehicle in FIG. 4). Move to the rest area 31).

  When the control unit 13 determines that the processing result display button of the operation unit 3 of the use certificate ticketing apparatus 10 has been pressed by the user, the control unit 13 clears the existing user list (step 501). The ETC central device 37 as a center is requested to acquire vehicle information for creating a user list.

  The ETC central device 37 collects information on vehicles that have passed through the entrances and exits of the toll road from the entrance ETC device 28 and the exit ETC device 27 through the ETC network 35, and manages them in the usage history database 37A. In response to the vehicle information acquisition request for creating the user list from the usage certificate issuing device 10, the corresponding information is read from the usage history database 37A and sent back through the ETC network 35. The usage certificate ticketing device 10 creates a user list based on the vehicle information returned from the ETC central device 37 and displays it on the display unit 1 (step 502).

  FIG. 2 shows a display example of the user list 43 described above. The user list 43 is a list of information such as a vehicle number of vehicles that have been confirmed to have flowed out of the exit at the exit ETC device 27 after a time that is a specified time after the current time. The designated time may be designated by the ETC central device 37 in advance, for example, when the usage certificate issuing device 10 designates the information when requesting information from the ETC central device 37.

  The control unit 13 of the usage certificate ticketing apparatus 10 continuously displays the created user list for a certain period of time (YES in step 503) and once erases the user list (YES in step 503). Step 504), the ETC central device 37 is checked for the presence or absence of a new outflow vehicle from the A exit (Step 505). Further, the control unit 13 confirms the presence or absence of a new outflow vehicle from the A exit to the ETC central device 37 in a time period shorter than the continuous display time of the user list (step 505). If a new spilled vehicle is confirmed (YES in step 506), the ETC central apparatus 37 is requested again to acquire vehicle information for creating a user list, and the latest user list is obtained from the acquired vehicle information. Is created (step 507) and displayed on the display unit 1 (step 502).

  The above operation is repeated until the control unit 13 determines that the processing result display end button of the operation unit 3 of the usage certificate ticketing device 10 has been pressed by the user.

  In this way, the driver checks the presence / absence of information on the own vehicle from the user list displayed on the display unit 1 of the usage certificate ticketing device 10, and if the information on the own vehicle is in the user list, it is negative. If it is determined that the charging process has been performed, and there is no information on the own vehicle in the user list, it can be determined that an error has occurred in the exit process and the negative charging process has not been performed correctly.

  Next, a repair method in the case where the negative charging process is not correctly performed will be described. The negative charge relief method includes a method of performing negative charge relief on the spot using the usage certificate ticketing device 10, and a usage certificate is issued from the usage certificate ticketing device 10 to the user. There is a method of receiving relief of minus charge through exchange with 37.

  First, a method for remedying minus billing on the spot with the use certificate issuing device 10 will be described.

  FIG. 6 is a diagram showing the flow of the minus charge remedy process in the usage certificate ticketing apparatus 10.

  When the control unit 13 determines that the user has pressed the minus charge remedy application button on the operation unit 3, the control unit 13 prompts the user of the vehicle to insert an ETC card through the display unit 1 (step 601). When it is detected that an ETC card is inserted from the ETC card insertion slot 17 (step 602), the control unit 13 reads the card number from the ETC card through the IC card reader / writer unit 9 (step 603), and the read card number At the same time, the exit information held in the self-use certificate ticketing apparatus 10 and the current time are transmitted to the ETC central apparatus 37 through the ETC network 35 to request the ETC central apparatus 37 for negative charge relief processing (step 604).

  Upon receiving this request, the ETC central unit 37 applies the minus charge based on the received card number, exit information, current time, and information such as the entrance of the vehicle corresponding to the received card number and the inflow time. Judgment is made. Details of the determination on whether to apply the minus charge will be described later. If negative charge application is possible, a negative charge process is executed, and the result is returned to the use certificate ticketing apparatus 10 via the ETC network 35. If negative charge application is not possible, the reason, etc. To the usage certificate issuing device 10 together with the additional information. The use certificate ticketing device 10 displays the reply content received from the ETC central device 37 on the display unit 1 (step 605).

  Next, a method of issuing a usage certificate from the usage certificate issuing device 10 to the user and later receiving relief for minus charge through interaction with the ETC central device 37 will be described.

  FIG. 7 is a diagram showing the flow of the usage certificate issuing process in the usage certificate issuing device 10.

  When the usage certificate ticketing button of the operation unit 3 is pressed by the user, the control unit 13 of the usage certificate ticketing device 10 first generates a unique processing number (step 701). Subsequently, the control unit 13 generates a use certificate issuance date (step 702). Then, a data set including the processing number, issue date and time, exit information, etc. is transmitted as usage certificate data to the ETC central apparatus 37 through the ETC network 35 (step 703).

  The ETC central apparatus 37 stores the received usage certificate data in the usage certificate database 37B. Finally, the control unit 13 controls the printing unit 5 to print usage certificate data including the processing number, issue date and time, exit information, and the like on a sheet (step 704), and the printing is completed. The usage certificate is discharged from the certificate issuing port 19 by the ticket issuing unit 7 and provided to the user (step 705).

  FIG. 8 shows an example of the usage certificate 20. As shown in the figure, the usage certificate 20 is printed with information 45 indicating the exit, usage date 47, processing number 49, and the like. Here, the process number 49 is a character string such as a number or alphabet determined by a random number or the like in order to prevent unauthorized use.

  After the user obtains such a usage certificate, the user terminal 41 is connected to the ETC central device 37 through an external network 39 such as the Internet, and the ETC central device 37 is relieved for negative charge processing. Apply for.

  FIG. 9 is a diagram showing the flow of the online negative charge relief application process.

  First, the user accesses the homepage for online minus billing relief processing published by the ETC central device 37 on the user terminal 41 (step 901). Subsequently, on this page, the user inputs an ETC card number of his / her ETC card and a pre-registered ETC card password, and makes an ETC usage history search request (step 902).

  When the ETC central apparatus 37 receives this search request, it checks whether the combination of the ETC card number and the ETC card PIN acquired together with the request matches the registered contents of the user information database 37C. Based on the ETC card number, a usage history for the user is searched from the usage history database 37 </ b> A to create a usage history screen, which is transmitted to the user terminal 41. As a result, a usage history screen is displayed on the display unit of the user terminal 41 (step 903).

  FIG. 10 shows an example of the usage history screen. On the usage history screen, the result of processing at the entrance and the result of processing at the exit for each use of the toll road by the user are displayed side by side. When the negative charge process at the exit fails, a mark 51 such as “*” indicating the absence of data is inserted where the process result is to be displayed, and the user adds the mark 51. By checking the date and time of the usage history with the usage date and time printed on the possession certificate, it is possible to confirm the negative charge resulting in an error.

  The usage history screen is provided with a relief button 53 and a cancel button 55. When the cancel button 55 is pressed by a user's click operation or the like (YES in step 904), the display of the usage history screen is terminated (step 904). 905), for example, a transition is made to the homepage for the above-described online minus billing relief process.

  When the relief button 53 is pressed by a user's click operation or the like (step 906), the screen is switched to the relief processing application screen (step 907).

  FIG. 11 shows an example of this relief processing application screen. The relief processing application screen is provided with an ETC card number input frame 61, a usage certificate processing number input frame 63, an application button 65, a cancel button 67, and the like.

  The user inputs the ETC card number and the usage certificate processing number in the input frames 61 and 63 on the usage history screen (step 908), and then presses the application button 65 by clicking or the like. Thereby, the relief application request is transmitted to the ETC central apparatus 37 together with the ETC card number and the usage certificate processing number input in the input frames 61 and 63 of the usage history screen (step 909).

  The ETC central apparatus 37 determines whether or not negative charging is applied based on the ETC card number and the usage certificate processing number received together with the relief application request (step 910). This process will be described later. The ETC central device 37 creates a relief processing result screen from this determination result and transmits it to the user terminal 41.

  On the other hand, the user terminal 41 switches from the rescue process application screen to the rescue process result screen (step 911). This relief processing result screen mainly displays information such as the processing number 71 of the usage certificate, the date and time 77, and the location 79, as well as information 78 on the determination result of whether or not negative charging has been applied. FIG. 12 is an example of a relief processing result screen when negative charging is applied.

  The user can confirm whether or not minus charging has been applied by confirming the information on the relief processing result screen. When the minus charge is not applied (step 911B), after the confirmation button 73 provided on the relief processing result screen is pressed by a user's click operation or the like (step 912), the relief processing result screen is closed, The relief process is terminated invalid (step 913).

  When the relief process result screen indicating that the minus charge is applied is displayed (step 911A), the user presses the confirmation button 73 to confirm the process if there is no problem in the contents of the relief process result ( NO in step 914, step 915). The ETC central device 37 receives the confirmation notification from the user and executes a minus charging process (step 916). When the minus billing process in the ETC central device 37 is completed, information on the screen indicating the end of the minus billing remedy is sent from the ETC central device 37 to the user terminal 41 and displayed on the user terminal 41 (step 917).

  When the user determines that there is a problem with the contents of the relief process result screen and the cancel button 75 provided on the relief process result screen is designated by a click operation or the like (YES in step 914), the relief process is invalidated. The process ends (step 913). In this case, for example, the user is notified through a screen or the like of receiving a relief process at a separate window.

  Next, processing of the ETC central device 37 will be described with reference to FIG.

  In the minus charge application determination process in step 910 of FIG. 9, the ETC central apparatus 37 receives a relief application request including the ETC card number and the usage certificate process number from the user terminal 41 (step 1301). The ETC central device 37 collates the processing number received from the user terminal 41 with the processing number stored in the usage certificate database 37B, the exit information in the record with the matching processing number, and the issuance date / time of the usage certificate. Is read (step 1302).

  Subsequently, the ETC central apparatus 37 searches the usage certificate database 37B from the ETC card number acquired from the user terminal 41, extracts the usage history of the user, and further extracts the usage history from the extracted usage history. All history data whose usage date is the same as the usage certificate issuance date are searched (step 1303). If there is no corresponding history data (NO in step 1304), it is determined that minus charge is not applied (step 1305).

  If there is corresponding history data (YES in step 1304), it is next determined whether or not the toll road traveling section corresponding to this history data is a section subject to negative charge (step 1306). If the travel section of the toll road corresponding to the history data is not a section for negative charging (NO in step 1306), it is determined that negative charging is not applied (step 1305). If it is a negative chargeable section (YES in step 1306), then, for the history data, the distance from the entrance to the exit is less than a certain distance in order to determine whether or not the negative charge can be applied based on the travel distance. It is determined whether or not there is (step 1307). If the distance from the entrance to the exit is not less than a certain distance (NO in step 1307), it is determined that minus charge is not applied (step 1305).

  If the distance from the entrance to the exit is equal to or less than a certain distance (YES in step 1307), the ETC central apparatus 37 then makes a determination based on time for preventing negative charge fraud. In this determination, for example, it is determined whether an attempt is made to receive a negative charge illegally as if it has flowed out of a negative charge target exit even though it has flowed out of a place other than the negative charge target exit. It is possible.

  In other words, the ETC central device 37 dynamically calculates and manages a reference time that takes into account the average time required to travel from the entrance to the exit according to the congestion situation and the like. Information on the reference time of the section is searched (step 1308). Subsequently, the ETC central apparatus 37 compares the reference time with the time from the use date / time of the entrance to the issue date / time of the use certificate for the history data (step 1309). If the time from the use date / time of the entrance to the issuance date / time of the use certificate is not equal to or less than the reference time (NO in step 1309), it is determined that negative charge is not applied (step 1305).

  On the contrary, if the time from the use date / time of the entrance to the issuance date / time of the use certificate is equal to or shorter than the reference time (YES in Step 1309), the negative charge process is executed in the ETC central device 37 (Step 1310). . Thereafter, information on the relief processing result screen indicating that the minus charge is applied is transmitted to the user terminal 41 (step 1311).

  Note that the minus charge is applied only when passing through the entrance toll gate by ETC processing, and is not applied to the vehicle that has paid the fee by means other than ETC such as cash and passed through the entrance toll gate.

  According to the usage certificate ticketing apparatus 10 of the embodiment described above, if there is no information on the own vehicle in the user list displayed on the display unit 1, an error occurs in the exit process, and the minus charging process is not performed correctly. Can be judged. Then, the usage certificate ticketing apparatus 10 can be operated to receive minus charge relief on the spot. In addition, a usage certificate can be issued from the usage certificate issuance apparatus 10, and the user can later receive a negative charge remedy online through interaction with the ETC central apparatus 37.

  The ETC central device 37 determines whether or not negative charging is applied based on the ETC card number and usage certificate processing number acquired from the user terminal 41, the toll road travel section, travel distance, time, and the like. It is possible to determine an act of illegally receiving online negative charge relief.

  It should be noted that the present invention is not limited to the illustrated examples described above, and it is needless to say that various modifications can be made without departing from the scope of the present invention.

It is a block diagram which shows the structure of the utilization certificate ticketing apparatus concerning one Embodiment of the processing result display apparatus of this invention. It is a front view of the utilization certificate ticketing apparatus of FIG. It is a figure which shows the example of the specific installation place of the utilization certificate ticketing apparatus of FIG. It is a figure which shows the structure of the whole fee collection system containing the utilization certificate ticketing apparatus of FIG. 1, a center, and a user terminal. It is a flowchart which shows the procedure of the process result display in a utilization certificate ticketing apparatus. It is a flowchart which shows the flow of the minus charge relief process in a utilization certificate ticketing apparatus. It is a flowchart which shows the flow of the utilization certificate ticketing process in a utilization certificate ticketing apparatus. It is a figure which shows the example of a usage certificate. It is a flowchart which shows the flow of an online negative charge relief application process. It is a figure which shows the example of a usage history screen. It is a figure which shows the example of a relief process application screen. It is a figure which shows the relief process result screen when minus charge is applied. It is a flowchart which shows the process sequence of an ETC central apparatus.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Display part, 3 ... Operation part, 5 ... Printing part, 7 ... Ticket issuing part, 9 ... IC card reader / writer part, 10 ... Usage certificate ticketing apparatus, 11 ... Communication part, 13 ... Control part, 17 ... ETC card Insertion port, 19: certificate issuing port, 20 ... usage certificate, 25 ... ETC antenna, 27 ... antenna control device, 27 ... exit ETC device, 28 ... entrance ETC device, 35 ... ETC network, 37 ... ETC central device, 37A ... Usage history database, 37B ... Usage certificate database, 37C ... User information database, 39 ... External network, 41 ... User terminal

Claims (5)

Means for acquiring information on the result of processing at the exit of the fee collection system that performs billing processing at the entrance and performs partial refund processing at the exit;
A processing result display device comprising: means for displaying the acquired information. Means for acquiring information on the result of processing at the exit of the fee collection system that performs billing processing at the entrance and performs partial refund processing at the exit;
Means for displaying the acquired information;
Means for accepting the request for partial refund processing;
A processing result display device comprising: means for transmitting the accepted request for partial refund processing to the center and receiving a response from the center. Means for acquiring information on the result of processing at the exit of the fee collection system that performs billing processing at the entrance and performs partial refund processing at the exit;
Means for displaying the acquired information;
Means for issuing a usage certificate for the partial refund process, in which usage certificate identification information, exit information and issue date and time are indicated;
A processing result display device comprising: means for transmitting and storing the usage certificate identification information, the exit information and the issue date and time indicated in the usage certificate to the center. A partial refund processing remedy method for a toll collection system that performs billing at the entrance and partially refunds at the exit,
Connect to the center online from the user's terminal and apply for a partial refund.
Evaluate the application details at the center to determine whether the partial refund process is applicable,
A partial refund processing relief method for a fee collection system, wherein partial refund processing is executed if the partial refund processing is applicable. A toll collection system that performs billing at the entrance and partially refunds at the exit,
An inlet device that performs processing at the inlet, an outlet device that performs processing at the outlet, a processing result display device, and a center are connected through a network,
The processing result display device is configured to obtain information on processing results at the exit, means for displaying the obtained information, usage certificate identification information, exit information, and issue date / time. Means for issuing a usage certificate for partial refund processing, and means for transmitting usage certificate identification information, exit information and issue date and time shown in the issued usage certificate to the center,
Means for storing, as a set, usage certificate identification information, exit information and issue date and time sent by the center from the processing result display device; and history information relating to use of the entrance and exit from the entrance device and exit device. Means for acquiring, means for receiving an application request for partial refund processing including the usage certificate identification information transmitted from the user terminal connected through the network, and information matching the received usage certificate identification information The exit number and the issue date and time in the set including the above are acquired, the means for searching for the history information corresponding to the acquired information, and whether or not the partial refund process is applicable based on the searched history information And a means for executing a partial refund process if applicable.

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