JP2005182228A - Method and system for acquisition of merchandise review - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To increase the credibility of merchandise reviews in a method and system for acquisition of merchandise reviews, by lowering hurdles when customers write reviews of purchased merchandise to facilitate merchandise review writing, allow merchandise review writing in simple feelings and free expressions and increase the number of times of merchandise review writing. <P>SOLUTION: When a customer accesses a merchandise page of an EC site server to purchase an item of merchandise, an input of order information about the item of merchandise to be purchased is requested, and with the customer's URL, a link is set between the merchandise page and a homepage. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a product review acquisition method and acquisition system, and more particularly to a product review acquisition method and acquisition system that allows a customer to easily write a review (criticism) of a product purchased by a customer.

  In recent years, with the widespread use of telecommunications lines (such as the Internet), customers have access to product pages on a company's EC (electronic commerce) site server and purchase desired products without going to actual stores. Can be done.

  In addition, companies that develop and provide products use reviews of products purchased by customers via telecommunications lines so that they can provide products that incorporate customer requests, and use them for product development. .

Conventionally, as a system for collecting customer information, a recording medium on which additional records are recorded is attached to the product, and the purchaser of the product inputs information about the purchaser as data, via a telecommunication line, There is one that does not provide the additional information recorded on the recording medium unless the data is transmitted to a predetermined place.
JP 2001-306780 A

  However, in the past, when a company took in a review of a product purchased by a customer via a telecommunications line, the customer was allowed to access the company's EC site server and directly write the review of the product on a predetermined page. Therefore, in writing product reviews, customers are very hurdles, making it difficult to write product reviews, and can not write product reviews with honest feelings, so that The written product review is a decorative expression, and the number of times the product review is written is low, so that the credit quality of the product review is poor.

  In the present invention, when a customer accesses a product page of an EC site server and purchases a product, the customer requests input of ordering information of the product to be purchased, and the product page and the home page are used using the URL of the customer's home page. A link is set between and.

  In the product review acquisition method and acquisition system according to the present invention, a link is set between the product page of the EC site server and the customer's homepage using the URL of the customer's homepage, so the customer purchased it on his homepage. When a product review is written, the product review is written by lowering the hurdle in writing this product review, making the product review written with honest feeling and free expression, and the number of times the product review is written As a result, the credit rating of the product review can be improved.

The present invention achieves the purpose of improving the reliability of the product review by setting a link between the product page of the company's EC site server and the customer's home page using the URL of the customer's home page.
Hereinafter, embodiments of the present invention will be described in detail and specifically with reference to the drawings.

  1 to 3 show an embodiment of the present invention.

  In FIG. 3, 2 is a product review acquisition system. This product review acquisition system 2 includes a telecommunication line (such as the Internet) 4, a terminal 6 connected to the telecommunication line 4 and used for accessing a customer's EC (electronic commerce) site, etc. A homepage server 8 connected to the communication line 4 and used by the customer, and an EC site server 10 connected to the telecommunications line 4 and used for the operation of the company's EC site. This is a system for obtaining reviews.

  The customer terminal 6 has at least an input means (keyboard or the like) 12 and a display means (display) 14 and can access an EC site operated by the EC site server 10. The input unit 12 constitutes a unit used for inputting order information of a product to be purchased and a URL of a customer's homepage 16 to be described later when the customer accesses the product page of the EC site server 10 and purchases the product. ing. The display means 14 can browse the products on the product page of the company's EC site server 10.

  The homepage server 8 is provided with at least a customer homepage 16. The homepage 16 can be freely written by the customer by operating the terminal 6.

  The EC site server 10 includes a control unit 18 that controls the entire system according to a program, an input / output unit 20 that inputs and outputs information (data) via the telecommunication line 4, and an EC site unit that provides an EC site. 22, merchandise transaction processing means 24 for processing transactions such as ordering and payment / delivery of merchandise at the EC site, storage means 26 for accumulating a database consisting of merchandise, customer information, etc. at the EC site; Input request means 28 for requesting input of order information, URL registration means 30 for registering the URL of the customer's home page 16, and home page link setting means 32 for setting a link between the company product page and the customer's home page 16. And product link setting means 34 for setting a link between the product review of the customer and the product purchased by the customer. With has been kicked, the diary-type review of products that the purchase, which was written in the customer's home page 16, and communicates the review server 36 to accumulate as product reviews.

  In this product review acquisition system 2, when a customer accesses a product page of the EC site server 10 by operating the terminal 6 and purchases a product, the input request means 28 inputs order information of the product to be purchased. The homepage link setting means 32 makes a request and sets a link (association) between the product page and the homepage 16 using the URL of the customer registered in the URL registration means 30.

  The EC site server 10 sets a link between the product page and the customer's home page 16, and the review server 36 reviews the diary type of the purchased product written on the customer's home page 16 (for example, a travel experience report). Etc.) as product reviews.

  Next, the operation of this embodiment will be described based on the flowcharts of FIGS.

  As shown in FIG. 1, when a customer accesses the EC site server 10 and purchases a product, when the customer accesses the EC site operated by the EC site server 10 by operating the terminal 6, the program starts ( Step 102), the display unit 14 of the customer's terminal 6 is made to browse the product group on the product page (Step 104).

  Then, the customer is allowed to select a specific product in the product group on the product page (step 106), and it is determined whether or not the selection of the specific product is completed (step 108). When this step 108 is NO, it returns to step 104 so that the goods group of a goods page may be browsed.

  If this step 108 is YES, the customer terminal 6 is requested to input the ordering information of the product to be purchased (step 110). In this case, it is possible to request the customer to input the URL of the home page 16 by the input request means 28 and confirm the customer information.

  Then, it is determined whether or not the customer input is completed (step 112). When this step 112 is NO, it returns to step 110 and requests input of order information of this product.

  If this step 112 is YES, the merchandise transaction processing means 24 treats the order information of the merchandise as information on the object of the commercial transaction, and the commercial transaction is established (step 114).

  The homepage link setting means 32 uses the URL of the customer's homepage 16 registered in the URL registration means 30 to link (associate) the product page and the customer's homepage 16 via the telecommunication line 4. ) Is set (step 116). As a result, the EC site server 10 requests to write a product review (criticism) on the customer's home page 16 in a diary form, for the product purchased by the customer (step 118).

  Thereafter, the customer receives and uses the purchased product by a delivery means (not shown).

  After the use of the product purchased by the customer, as shown in FIG. 2, the customer reviews the purchased product requested by the company on the homepage 16 by operating the terminal 6, for example, in a diary type, Writing is performed (step 202).

  Then, when a review of the purchased product is written on the homepage 16 (step 204), the link between the customer's homepage 16 and the product page is set for the review of the product. Are sent to the EC site server 10 (step 206), and are linked to the product purchased by the customer (step 208) by the product link setting means 34, and become a product review (step 210). Thereby, a link is affixed to the product of the company side.

  Thereafter, the product review is accumulated in the review server 36 (step 212). Then, the company and other customers can browse the product reviews stored in the review server 36 by accessing the EC site server 10 via the telecommunication line 4 (step 214).

  As a result, when the customer accesses the product page of the EC site server 10 and purchases the product, the customer requests input of ordering information of the product to be purchased, and links between the product page and the homepage 16 using the customer's URL. Therefore, when a customer writes a review of a purchased product as a diary on his homepage 16, in writing this product review, the customer can lower the hurdle and make the product review easier to write, In addition, the product review can be written with an honest feeling and can be expressed freely, and the number of times the product review is written can be increased, thereby improving the reliability of the product review.

  In addition, the company can study the next product development by browsing the product reviews accumulated in the review server 36. Other customers can easily determine whether or not to purchase the product by browsing the product reviews stored in the review server 36.

  Further, the EC site server 10 sets a link between the product page and the home page 16 and contacts a review server 36 that accumulates a diary review of the purchased product written on the customer's home page 16 as a product review. Therefore, the review system can be easily incorporated into the EC site server 10 and the product review can be easily browsed.

  In the present invention, the writing of the customer's product review is not limited to the diary type, but can be written by another simple method, for example, a random method such as itemization. In addition, when a company requests a customer to write a product review on the customer's homepage, the customer can emphasize the good points of the purchased product by writing a pride of the purchased product, etc. It is also possible to create motivation. Furthermore, as a product, for example, in the case of a book, the first page or the first or second page of the book is browsed on the product page, and the review of the book is written so that the review of the book can be quickly written. It is also possible to contribute to the sale of books.

  Setting a link between the product page of the company's EC site server and the customer's home page using the URL of the customer's home page can also be applied to other communication means.

It is a flowchart which sets a link between the product page of a company's EC site server and the customer's home page when purchasing a product. It is a flowchart which writes a goods review after the purchase of goods. It is a block diagram of a product review acquisition system.

Explanation of symbols

2 Product review acquisition system 4 Telecommunications line 6 Terminal 8 Homepage server 10 EC site server 12 Input means 14 Display means 16 Homepage 18 Control means 20 Input / output means 22 EC site means 24 Merchandise transaction processing means 26 Storage means 28 Input request means 30 URL registration means 32 Homepage link setting means 34 Product link setting means 36 Review server

Claims (3)

  When a customer accesses a product page of an EC site server and purchases a product, the customer requests input of ordering information of the product to be purchased, and the URL of the customer's home page is used to place the product page between the product page and the home page. A method for obtaining a product review, characterized by setting a link.   When the customer accesses the product page of the EC site server and purchases the product, input request means for requesting input of ordering information of the product to be purchased is provided in the EC site server, and the product is sent using the URL of the customer. A system for obtaining a product review, characterized in that homepage link setting means for setting a link between a page and the homepage is provided in the EC site server.   The EC site server sets a link between the product page and the homepage, and contacts a review server that accumulates a diary review of the purchased product written on the customer's homepage as a product review. The product review acquisition method according to claim 1, wherein:

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