JP2005174092A - Golf course administration support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a comprehensive administration support system for a golf course, supporting efficient operation of the golf course, and improving convenience of service facility use. <P>SOLUTION: In this golf course administration support system, a reservation reception terminal for inputting reservation application information, a front business terminal, a master room business terminal, a server collecting information from each the terminal and performing arithmetic processing, and an automatic fee adjustment machine are connected via a network of XML Web service. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a golf course management management support system, and more particularly to a comprehensive management management system for golf courses that supports efficient management of golf courses and improves the convenience of using service facilities. .

Golf course management requires various administrative processes such as play reservations, check-ins, arrangements for lockers and meals, score collection, and fee settlement. In order to improve the efficiency of these paperwork, a support system using a computer has been introduced.
For reservations, a system is used in which a player's name can be entered and displayed at each play start time when the date is specified. However, since the conventional system cannot confirm the reservation status without specifying the reservation date, it is necessary to repeat the work of specifying the candidate date and confirming the reservation status of the day, and specify the reservation available date. There was a problem that it took time. In addition, since reservations are in order of priorities, a reservation person who applied for later may not be able to reserve a desired play time zone. In that case, even if the golf courses are of the same series, if the golf courses are different, a separate application is required, which is troublesome.

Regarding fee settlement, the usage fee at restaurants and shops is centrally managed at one place using the network with the player name, locker number, etc. as a key, and the usage fee is settled in a lump sum at the front desk There is. However, in the conventional system, it is not possible to deal with various payment modes such as when playing in entertainment, and based on the result of individual payment, it is necessary to redo the payment according to the user's wishes, The checkout system lacked flexibility during checkout.
On the other hand, golf course users have to carry money to use locker keys and service facilities in the golf course, which may cause troubles in playing.

  Then, the management system for golf courses and a support system for solving the said problem are proposed (for example, refer patent documents 1-3). Although the system proposed in Patent Documents 1 to 3 has improved the problem of individual business of golf courses to some extent, it is still not sufficient, and further labor saving, efficiency improvement and service improvement of individual business Therefore, it has been desired to develop an integrated golf course management support system that enables cooperation with other golf courses.

Japanese Patent Laid-Open No. 2001-46575 JP-A-2001-282949 Japanese Patent Laid-Open No. 2002-157375

  The present invention has been made to solve such problems, and provides a comprehensive management support system for golf courses that supports the efficient management of golf courses and improves the convenience of using service facilities. For the purpose.

As a result of intensive studies, the present inventor has found that the above problem can be solved by connecting a golf course server and each terminal via an XML Web service network.
That is, the present invention
(1) A reservation reception terminal for inputting reservation application information, a front business terminal, a master room business terminal, a server for collecting and processing information from each terminal, and an automatic settlement machine are connected via an XML Web service network. A golf course management management support system characterized by
(2) A means for issuing an IC card and / or an IC tag at the time of check-in and a means for reading the IC card number and / or the IC tag number attached to the IC card at the time of check-out and executing a settlement process. The golf course management management support system according to (1), characterized in that
(3) means for providing a service or selling a product by means of the IC card number and / or IC tag number, a means for executing a settlement process for a service provision or product selling fee and a golf play fee, and completion of the settlement process. And a golf course operation management support system as set forth in (2), characterized in that it comprises means for issuing a receipt statement.
(4) The golf course management management support system according to any one of (1) to (3), which includes at least a reservation management system, a round management system, a payment management system, and a customer management system, and (5) The reservation management system includes a means for displaying a reservation list screen in which at least a calendar for one month is associated with the number of reserved groups for each date (1) )-(4) The golf course operation management support system according to any one of the above is provided.

According to the golf course management support system of the present invention, it is possible to efficiently link various operations of the golf course. Front desk operations can be combined with reservation reception, organization, and customer information input to improve work efficiency, fee settlement is automated, and it is configured to handle complex settlements for competitions and companies. Therefore, significant labor savings can be achieved. In addition, the operations of restaurants and course shops are efficient because the cooperation with the front desk is automated.
For master room operations, check-in status can be grasped at a glance, and changes in start time, competition combinations, etc. can be managed without paper. Further, since customer information registered at the front is used as it is for score calculation, double registration work can be omitted and efficiency can be improved.

Furthermore, since this system can connect terminals of a plurality of golf courses and golf course management companies via the XML Web service network, information can be shared and integrated with a plurality of golf courses and management companies. . This makes it possible to centralize reservation reception work and member management work, centralize management data and customer data, and facilitate strategic management and operation, efficiency improvement and cost reduction for the entire group.
Since the customer can use all the service facilities in the golf course only by carrying the IC card, it is freed from troublesomeness such as payment each time. In addition, according to the present system, a one-stop service for procedures such as golf course reservation can be provided to the customer. For this reason, the convenience of this system is great for customers.

  In the embodiment of the present invention, first, (1) the overall configuration of the system will be described, and then, as typical tasks, (2) reservation management, (3) check-in, (4) ordering, (5) The operations of round management, play management, (6) checkout management, (7) report management, and (8) customer management will be described. However, the present invention is not limited to these examples.

(1) Overall Configuration of the System FIG. 1 is an explanatory diagram showing an example of a schematic configuration of the golf course management support system of the present invention.
In this system, a server (management computer) 1 is installed in an office that has jurisdiction over the entire golf course. Various terminals in the golf course are wired to the server 1, and information from each terminal is accumulated in the server and collectively managed as a database shared by the entire system. Necessary arithmetic processing is also intensively executed by the server 1.

  A reservation reception terminal 2 for inputting reservation application information and a customer management service terminal 3 for registering and managing customer information are installed at various locations on the golf course, for example, the office. In the master room, a master room business terminal 4 for performing round management, score aggregation, handicap management, and the like is installed. At the front desk is a front business terminal 5 for issuing IC cards and IC tags, for check-in, check-out, checkout, etc., for restaurants, a POS terminal 6 for ordering, and for a store, a POS terminal 7 for ordering. In the vicinity of the front, an automatic checkout machine 8 for performing normal cash and card checkout is installed.

Each terminal is a general-purpose computer, and is connected to be communicable via a network based on the XML Web service, which is not a conventional Web system. For example, a network employing Microsoft dot net can be used. Note that some terminals can be constructed using a computer that operates stand-alone.
In a conventional Web system, a format in which a Web application receives input data from a browser and displays a processing result on the browser is generally used. Data is exchanged only between the client and the Web server, and the result is in HTML format. Since it was returned to the client, the data could not be further processed or processed.

On the other hand, the XML Web service adopted in the present invention links autonomous applications on the network by exchanging messages in SOAP / XML format, that is, accesses from a program and receives processing results in the format of XML. Therefore, the data can be further processed and processed by the calling program.
Accordingly, if a plurality of golf courses or a plurality of golf courses and a management company that manages and operates the golf course are connected to each other through the XML Web service network, information can be shared between the two. Can be integrated. This makes it possible to centralize reservation reception work and member management work, centralize management data and customer data, and facilitate strategic management and operation, efficiency improvement and cost reduction for the entire group. In addition, it can freely link with external databases and systems to improve the efficiency and labor saving of golf course management and management.
According to the system of the present invention, the customer can be provided with a one-stop service for procedures such as golf course reservation.

  The server and the main communication device can be supplied with power from a UPS (uninterruptible device) with a rectifying function. In addition, the server main unit has a dual configuration (cold standby) and the hard disk has an external RAID (mirroring) configuration. Even if a computer main unit failure or hard disk failure occurs, the server can be stopped for a long time simply by changing the cable. It is preferable that the operation can be continued. If the database is configured to automatically back up the data on the hard disk, the system can be recovered immediately if the hard disk should be replaced due to a hard disk failure.

  The golf course management management support system of the present invention is composed of individual systems such as a reservation management system, a check-in system, an ordering system, a round management system, a play management system, a payment management system, a report management system, and a customer management system. , They are organically integrated and systematized. Each system includes a graphical user interface (GUI) for displaying and inputting data, and an interface providing unit that provides a smoother user interface.

When using this system, first enter the passcode to log into the system. The authority of the system user is determined based on the entered passcode, and items corresponding to the authority can be displayed and input. When the system user enters the passcode and enters the system, the menu screen appears first. Therefore, various processes can be selected and executed on the menu screen.
Next, each management system will be described with reference to the screens of the terminals.

(2) Reservation management The reservation management system includes means for displaying a reservation list screen in which at least a calendar for one month is associated with the number of reserved groups for each date. FIG. 2 is a diagram showing an example of a reservation list screen of the reservation management system.
First, a customer receives a reservation inquiry such as the date and number of golf play by telephone. The golf course side activates the reservation management system to display the reservation list screen of FIG. 2 in order to confirm the reservation status of the desired date. The reservation list screen is an image of a reservation ledger, and displays a list display screen 202 in which at least a calendar 201 for one month is associated with the number of reserved groups for each date. Thereby, it is possible to confirm at a glance the reservation status and the reservation available date selected on the calendar. The reservation allocation 203 of the self-group and the caddy group of the number of groups on that day is also displayed.

When accepting a reservation, select the desired time frame, specify the number of reservation groups, competition name, representative information, introducer information, player name, customer type / customer type, and set a provisional order for play expenses . This is input to the server and registered in the storage device. At the same time, the representative is displayed at the top of the player list, and the initial values are displayed as player 2 and player 3.
The customer confirms the reservation reception. In the confirmation communication, a confirmation letter with a bar code identifying the customer is sent. The confirmation document is not particularly limited as long as it can read a barcode, and may be an electronic document on the Internet or a fax.
If a barcode reader or scanner is installed at the check-in location, the customer can smoothly check-in by bringing the document or a copy.
In addition, since this system is via the XML Web service network and can share information with golf courses of the same series, if you cannot accept reservations for the desired play time zone, you can apply for golf courses of the same series Can be intervened.

The check-in status on the current day, play time / player name / presence / absence of caddy can be displayed on the lower toolbar 204 of the reservation list screen of FIG. By using this reservation list screen, it is possible to easily grasp the reservation status for the entire month, so it is possible to promptly attract customers such as event planning and price discounts for dates with a small number of reserved groups. Can be done.
In addition, since the status such as check-in, round, and check-out is configured to be displayed in different colors, the status of the day can be accurately grasped. The colors displayed on the reservation list screen can be displayed in different colors by specifying an arbitrary color for each group or competition.

This reservation management system can be accessed not only by telephone reservation but also via a conventional Web system to make a reservation application.
Since this reservation management system is linked to the customer management system, members who are already registered or visitors who have visited for the second time or more will be able to apply from the reservation list screen by introduction by phone number or name. It is only necessary to select a person, and the trouble of re-input can be saved. For this reason, if you register your visitor's name and play fee in advance using the time available before check-in, you can complete check-in by simply entering the number of the IC card to be issued at the time of check-in in the morning. Can be made.

(3) Check-in The customer goes to the golf course at the date and time of telephone reservation and tells the front desk the address, name, and telephone number. The reservation list screen is displayed on the front business terminal, and the list of customers who made a reservation on the day shows the reserved time, competition name, representative name, course name to be used, customer type, etc. It is displayed.
If the entered customer is already registered on the server, after confirming that the customer has signed the signature book, issue a contactless IC card with the IC card number entered, and the IC card and score Give the card holder and locker key. The customer then plays the golf while holding the IC card in the score card holder.
In the case of a new customer, a customer to be checked in is selected from the reservation list screen, and necessary items such as the customer type and IC card number are entered and executed.

Since the non-contact type IC card can be input by radio waves, it is possible to access the present system while it is still in the score card holder. In addition, the non-contact type IC card is suitable as a means for utilizing the present system because it is very fast to use, has no fear of wear or damage, and has excellent durability. This IC card records customer information registered in the server. With this IC card, money can be settled at each golf course or score can be summed up.
For example, when purchasing a product using an IC card, the system identifies the owner (customer) of the score card holder from the card number of the IC card, and associates the data indicating that the product has been purchased with the IC card number. It is comprised so that it can memorize | store in a memory | storage device. A technique for reading / writing data from / to the IC card is well known, and detailed description thereof will be omitted.

An IC tag (size: about 2 cm in length and width) in which identification information such as an IC tag number is recorded can be passed along with the IC card at the time of check-in. This IC tag has a built-in IC antenna and has a reply function that receives a signal from a transmitter and returns a memory number. Various shapes such as a chip shape, a belt shape, and a card shape can be used. . This IC tag is usually used separately from the IC card, but this function may be given to the IC card. If this IC tag or card is used, the position of the customer in the course and the progress of the play can be monitored.
An additional advantage of using the IC tag separately is that it allows the customer to bring it back and installs an automatic check-in machine with IC tag information reading function so that the customer can return to the store. Automatic check-in is possible, and by setting up an automatic checkout machine equipped with an IC tag information reading function, automatic checkout can be performed, eliminating the complexity of check-in and checkout. It is possible to save labor.

From the front business terminal, it is possible to display and output forms such as a reservation ledger, a list of visitors, and a combination table. In addition, it is possible to display customers who have been reserved but have not yet visited, customers who are playing, and customers whose payment has been completed.
Regarding the use of lockers, a locker key lending machine can be provided near the front, connected to a server, and the IC card can be held over the locker key lending machine so that the locker key is discharged. In addition, an electronic key can be installed in the locker, and an IC card number can be used as a key to open and close the locker.

(4) Ordering When a customer purchases drinking water, golf balls, etc. at a store installed in a golf course, or eats or drinks at a restaurant, enter an IC card number and / or IC tag number, or IC When the IC card and / or IC tag number is placed over the card and / or IC tag number reader, the IC card number and / or IC tag number is read, and the owner of the score card holder (customer) has a predetermined price on the server. Data indicating that the item has been sold is stored in the server.

(5) Round management, play management The round management system is a system that supports round management, member change, caddy setting, and the like. In conjunction with the reservation and check-in management system, it is configured so that the status of visitors on the day can be grasped at a glance.
FIG. 3 is a diagram illustrating an example of the round management screen. On this round management screen, a play time 401, a round group 402, a self-group of the number of groups of the day, a reservation distribution 403 of caddy groups, and the like are displayed. In the play time column, “End” on the left indicates the end time of the first half play, “Turn” indicates the start time of the second half play, and “End” on the right indicates the end time of the second half play.
In the lower toolbar 404 in FIG. 3, operations such as changing the start time, changing the member, and changing the combination of the competition can be easily performed. It is also possible to issue a form such as a round table, a selected set of caddy slips, and a start time receipt, or to print the half start time on a receipt printer.

FIG. 4 is a diagram illustrating an example of a score totaling / management screen. On the score totaling / management screen, the player name, gender, handicap, etc. (405) are selected and entered, and the IC card number of the player who enters the score in the card No column (406) is entered, so that the competition, It is configured so that the score of a participant name such as a competition can be registered and a score ranking table can be printed.
The score totaling / management screen does not need to be registered twice because the name registered in the reservation / check-in is used as it is. Since the registered handicap information is linked to the customer management data, the score can be easily calculated by submitting the score card to the master room after golf play.

A score counting device is connected to the server. The score totaling device counts and displays score data of customers who play golf, and is configured to be able to count and display customer score data provided in the score totaling device. The score totaling is configured to be able to calculate JGA-compliant handicap and club handicap, and is also configured to be able to calculate corresponding to various score totaling methods such as new Peria. Manage scores submitted by customers.
And the server collects the score including the handicap registered in advance, and displays it on the score counting device, and displays the score ranking table, handicap management table, handicap certificate of participants in competitions, competitions, etc. It can be printed and provided to each set of members.
In addition, it is possible to further improve the service by storing an apparatus for storing score data in the IC card or transmitting score data to the master room in the caddy cart.

(6) Settlement management When golf play is completed, the golf play fee, food and drink charges such as meals, and purchase fees such as golf balls are settled and checked out. At this time, the settlement management system of the present invention can read the IC card number and / or the IC tag number and efficiently perform the settlement process.
The payment management system of the present invention reads the IC card number and / or the IC tag number, executes a payment process such as a service provision or product sales fee, a golf play fee, and the like. Means for issuing a description.

Normal personal checkout is configured to be handled by an automatic checkout machine. The automatic payment machine is provided in the vicinity of the front so that all the usage fees of the golf facility can be adjusted together. This automatic settlement machine can be manufactured, for example, by improving the KT-200 series, which is an information multimedia terminal manufactured by Toyo Tsushinki, for golf courses.
When the customer holds the IC card and / or IC tag number over a predetermined part of the automatic checkout machine, the IC card number and / or IC tag number is read by the data reader provided in the automatic checkout machine, and the server is inquired online. The settlement amount is displayed on the front display of the automatic settlement machine. Thereafter, as with a bank ATM, the payment is completed by depositing cash according to the screen and voice guidance, inserting a credit card, etc., and the payment completion data is transmitted to the server. From the automatic checkout machine, it is possible to output usage statement slips, receipts, sales charts, denomination charts, and other various management forms. When the payment is completed, the IC card and the score card holder are collected in the collection box.

If you need to move a part of the checkout or require a complex checkout at the competition, you can do the front checkout. When paying for a competition, the window classification is set to an organization with the menu switching button, and the IC card number of the competition participant is input and executed. The settlement system of the present invention is configured to cope with cash, credit, accounts receivable (settlement at a later date), and company settlement. A usage statement and a receipt can be printed as the front checkout form.
It is possible to incorporate a system that does not sign when paying with a credit card. By registering a contract with a credit company in advance, a golf course will be a system that does not require a signature for card use in the golf course. Thereby, labor saving can be achieved for both the customer and the golf course.

(7) Report Management The report management system is configured to output daily business reports, sales monthly reports, sales table management, etc. for sales management. FIG. 5 is a diagram illustrating an example of a sales management screen.
In this sales management screen, daily sales report (number of visitors, sales), monthly sales report (number of visitors and sales per month), monthly sales table (list of monthly visitors and sales per month), daily sales report by product・ You can display and print information such as monthly reports and a list of payment amounts for each visitor.

(8) Customer Management FIG. 6 is a diagram illustrating an example of a customer management screen. The customer management system is configured to manage customer data including visitors and members. It can also manage membership information such as deposits, membership, and annual membership fees. In addition, since customer information is associated with the front check-in operation, it is possible to inquire about customer visit history, product purchase history, and the like. The customer management system can output a member list, member ledger, tack seal, annual fee bill, and purchase history table.

The golf course management management support system of the present invention is configured to connect golf courses and golf course management company terminals via an XML Web service network. Therefore, according to this system, it is possible to efficiently link various operations of the golf course. In addition, group companies' headquarters and management companies that manage multiple golf courses can centralize reservation reception and membership management, centralize management data, and customer data. And cost reduction become easy.
Furthermore, since the customer can use all the service facilities in the golf course only by carrying the IC card, it is freed from troublesomeness such as payment each time. Also, you can receive a one-stop service for procedures such as golf course reservations. For this reason, the convenience of this system is great for customers.

It is explanatory drawing which shows an example of the whole structure of the golf course management management support system of this invention. It is explanatory drawing which shows an example of the reservation list screen in the system of this invention. It is explanatory drawing which shows an example of the round management screen in the system of this invention. It is explanatory drawing which shows an example of the score totaling / management screen in the system of this invention. It is explanatory drawing which shows an example of the sales management screen in the system of this invention. It is explanatory drawing which shows an example of the customer management screen in the system of this invention.

Explanation of symbols

1. Server (management computer)
2. 2. Reservation reception terminal 3. Customer management service terminal 4. Master room business terminal Front business terminal 6. Restaurant POS terminal 7. Shop POS terminal 8. Automatic settlement machine 201. Calendar of reservation list screen 202. Reservation list display screen 203. Reservation distribution of the number of sets on the reservation list screen on the day 204. Reservation list screen toolbar 401. Play time of round management screen 402. Round group of the round management screen 403. Reservation allocation of the number of sets on the day of the round management screen 404. Round management screen toolbar 405. Input unit such as handicap of score totaling / management screen 406. Card No. input part of score totaling / management screen

Claims (5)

  A reservation reception terminal for inputting reservation application information, a front business terminal, a master room business terminal, a server for collecting and calculating information from each terminal, and an automatic settlement machine are connected via an XML Web service network. Golf course management management support system.   A means for issuing an IC card and / or an IC tag at the time of check-in, and a means for reading the IC card number and / or IC tag number attached to the IC card at the time of check-out and executing a settlement process The golf course operation management support system according to claim 1.   With the IC card number and / or IC tag number, upon receiving the completion of the settlement process, means for performing service provision or product sales, means for performing settlement processing of the service provision or product sales fee and golf play fee, The golf course management management support system according to claim 2, further comprising means for issuing a receipt statement.   The golf course management management support system according to any one of claims 1 to 3, further comprising at least a reservation management system, a round management system, a settlement management system, and a customer management system. 5. The reservation management system includes means for displaying a reservation list screen in which at least a calendar for one month is associated with the number of reserved groups for each date. The golf course management management support system according to any one of the above.

Images