JP2005004242A - Customer management system, application processing method for possession of vehicle, and computer program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a customer management system or the like which enhances the efficiency of business in an agent such as a dealer or maintenance shop. <P>SOLUTION: When various applications related to possession of a vehicle are performed in a one-stop service system, information for a customer or the customer's vehicle preliminarily retained in the customer management system is fetched and transferred onto the input screen of the one-stop service system. To fetch the information for the customer or the customer's vehicle, a customer card or vehicle inspection certificate in which information to specify the customer or the customer's vehicle is recorded is suitably used. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a customer management system, an application processing method related to possession of a vehicle, and the like.
[0002]
[Prior art]
As is well known, when a car is owned, it is necessary to take various procedures such as new registration and continuous inspection (so-called vehicle inspection).
For example, in the case of ordinary cars, the transportation branch office that conducts registration work even at the time of new registration, not only the “inspection / registration application”, but also the “vehicle storage location certificate”, “vehicle tax, vehicle acquisition tax” "Payment notice", "automobile liability insurance (so-called self-responsibility) certificate", "seal registration certificate", "resident card", "complete inspection certificate", "fee payment notice", "automobile weight tax payment notice", etc. Many documents are required.
In addition, a non-life insurance company can obtain an “Automobile Liability Insurance Certificate”, a police station to obtain an “Automobile Storage Location Certificate”, a city office, etc. to obtain a “Seal Registration Certificate” and “Resident Card”. It is necessary to go to an administrative institution and take specific procedures.
In this way, there are many cases where there are multiple documents to be submitted (procedures) for various procedures related to current car ownership, even if only one procedure is performed. is required. Moreover, the same contents must be filled in for each application form. For this reason, there is a problem that not only the procedure is complicated but also the document preparation itself is very troublesome.
[0003]
On the other hand, the applicant has already provided a system equipped with print fonts (fonts) necessary for filling in various documents necessary for car registration and vehicle inspection, at least as a way to improve the efficiency of document filling. (For example, refer to Patent Document 1).
In this system, information necessary for filling in a document is input to a computer, a predetermined document (paper) is set in a printer, and information can be printed in an appropriate font for the print item of the document. As a result, it is possible to greatly reduce the labor required for handwritten filling in the documents necessary for the registration and inspection procedures of automobiles.
[0004]
[Patent Document 1]
JP-A-7-17081
[0005]
In recent years, the Ministry of Land, Infrastructure, Transport and Tourism is examining the realization of “one-stop service for car ownership-related procedures” that can easily perform various procedures related to car ownership as described above online (see Non-Patent Document 1).
[0006]
[Non-Patent Document 1]
Ministry of Land, Infrastructure, Transport and Tourism, “Grand Design for One-stop Services for Car Ownership Procedures” has been decided. ", [Online], August 20, 2002, [May 12, 2003 search], Internet <URL: http://www.mlit.go.jp/kisha/kisha02/09/090820_.html >
[0007]
[Problems to be solved by the invention]
When the above services are realized, it is certainly “public” in the owners (users) of automobiles, dealers who register automobiles, and maintenance factories (including dealers) that conduct automobile inspections. Can be efficient.
However, at the time of each procedure, such as new registration or continuous inspection (vehicle inspection), the address, name, vehicle name, registration number, chassis number, etc. are entered at least once as the vehicle owner and information about the vehicle. It seems necessary to do.
[0008]
Businesses acting on behalf of automobiles, such as dealers and maintenance shops, manage customers using computers in order to improve services for car owners. As an effective system for such customer management, the applicant accumulates customer information and information on automobiles (vehicles) owned by the customer, and provides various services to the customer based on the accumulated information. Has already been proposed (see Patent Document 2).
Therefore, dealers and maintenance shops must enter customer information, vehicle information owned by customers, etc. into the system for customer management, in addition to information input to computers for “public” procedures. The problem still remains that similar information must be entered at least twice.
[0009]
[Patent Document 2]
JP 2001-71873 A
[0010]
The present invention has been made based on such a technical problem, and it is an object of the present invention to provide a customer management system and the like that can improve the efficiency of operations, particularly in business operators such as dealers and maintenance factories. .
[0011]
[Means for Solving the Problems]
For this purpose, in the customer management system of the present invention, information about the customer and the customer's vehicle is stored in the information storage unit, and key information for identifying the customer or the customer's vehicle is input from the outside. When accepted by the input unit, the transfer processing unit calls information on the customer and the vehicle of the customer specified by the key information from the information stored in the information storage unit, and makes a predetermined application related to possession of the vehicle The called information is transferred on the input screen of the application system.
In this way, by calling and posting information on the customer and the customer's vehicle stored in the information storage unit, such information is displayed on the input screen of the application system for making a predetermined application related to possession of the vehicle. There is no need to manually enter
At this time, the key information input unit reads the identification information for identifying the customer recorded on the customer card from the customer card issued to the customer in advance, and inputs this identification information as the key information. Can be accepted. Further, the key information input unit can accept an input by reading the barcode described in the customer's vehicle verification and using the information included in the barcode as key information. In addition to this, input of key information may be accepted by reading characters written in the vehicle verification.
In addition, when there is no information about the customer and the customer's vehicle in the information storage unit, that is, when the customer or the customer's vehicle is not registered in the customer management system, information on the customer and the customer's vehicle is input at that time. The transfer processing unit may transcribe the input information on the input screen of the application system and store the input information in the information storage unit. Thereby, the input of these information can be omitted from the next time.
[0012]
In addition, the present invention provides a computer device including an information storage unit that stores information about a customer and a customer's vehicle, for making a predetermined application related to possession of the vehicle to an application system accessed via an external network. It can also be understood as a processing method, that is, an application processing method related to possession of a vehicle. The method includes a step of accepting external input of key information specifying a customer or a customer's vehicle, and a customer specified by the key information from information stored in an information storage unit based on the input key information and Calling information about the customer's vehicle, and transferring and displaying the called information on an input screen for the application system.
Furthermore, the method may further include a step of transmitting the information posted / displayed on the input screen to the application system via the external network.
Here, the external network refers to the Internet, LAN, WAN, public telephone line, and the like.
[0013]
Further, the present invention provides a computer apparatus that includes an information storage unit that stores information about a customer and a customer's vehicle, and that can access an application system for performing a predetermined application related to possession of the vehicle via an external network. On the other hand, the process of accepting input from the outside of the key information for identifying the customer or the customer's vehicle, and the customer and the customer identified by the key information from the information stored in the information storage unit based on the input key information. It can also be understood as a computer program characterized by executing at least a process of calling information about a vehicle and a process of transferring and displaying the called information on an input screen for the application system.
[0014]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, the present invention will be described in detail based on embodiments shown in the accompanying drawings.
FIG. 1 shows a schematic configuration of a one-stop service system (application system) A provided by the MLIT side. As shown in FIG. 1, the one-stop service system A can be accessed not only by a general user but also by a client terminal 100 provided on the business side of a dealer, an automobile maintenance factory, a nonlife insurance company or the like.
The one-stop service system A includes an interface system 200 that can be connected to each client terminal 100 via a network (external network) 150 such as the Internet or a dedicated line LAN, and a prefectural police that is connected to the interface system 200. System 210, a prefectural system 220, a transportation branch office system 230, and the like.
[0015]
In such a one-stop service system A, general users, dealers, automobile maintenance factories, non-life insurance companies, etc. make various applications related to possession of automobiles, such as “storage location certification”, “inspection / registration, payment confirmation of weight tax” ”,“ Declaration of automobile tax / automobile acquisition tax, confirmation of payment ”, etc., the interface system 200 is accessed by the client terminal 100.
In the interface system 200, when information for each application is received from the client terminal 100 via the network 150, the contents of the application are selected from the prefectural police system 210, the prefectural system 220, the transportation branch system 230, and the like. It connects to the corresponding system and sends the received information. For example, in the case of an application for “storage location certification”, the interface system 200 connects to the prefectural police system 210 and transmits the information received from the client terminal 100 to the prefectural police system 210.
In this way, the prefectural police system 210, the prefectural system 220, the transportation branch system 230, etc., which have received various application information, make the application result information into the interface after the applicability is revealed. The information is transmitted to the system 200, and the interface system 200 transmits the information to the client terminal 100 of the applicant.
[0016]
In this way, in the one-stop service system A, general users, dealers, automobile maintenance factories, non-life insurance companies, etc. can make various applications related to the possession of automobiles online using the client terminal 100 without going to various institutions. It can be done.
[0017]
FIG. 2 is a diagram for explaining the configuration of the customer management system B in the present embodiment. This customer management system B is implemented by the Ministry of Land, Infrastructure, Transport and Tourism, such as dealers and automobile maintenance factories, businesses that perform vehicle registration operations, continuous inspection operations, etc., non-life insurance companies, businesses that engage in self-insurance insurance, etc. It is suitable for use by a business operator related to the one-stop service system A.
The hardware configuration of the customer management system B is such that a main body (computer device) 10 and a display unit 20 for displaying information by image, such as a monitor connected to the main body 10, a keyboard, a mouse, and the like are input. An input unit 30 for reading data, a card reader / writer (key information input unit) 40 for reading / writing information from / to a magnetic card / IC card, and a bar code reader (key information input unit) 50 for reading a bar code. I have.
[0018]
The main body 10 includes an HDD 15 that functions as an information storage unit 60 that stores predetermined information, in addition to the CPU 11, ROM 12, and RAM 13 for executing predetermined processing. The information storage unit 60 stores a program data storage unit 61 that stores a predetermined program for causing the customer management system B to function, and business data necessary for executing various processes in the customer management system B. And a business data storage unit (information storage unit) 62.
The customer management system B can also be configured as a network type computer system in which a server and a client terminal are connected via a LAN or the Internet. In that case, at least the CPU 11, the ROM 12, and the RAM 13 are provided on the main body 10 side serving as a client terminal (terminal device), the HDD 15 stores a program for executing at least the customer management system B, and the business data shown in FIG. The storage unit 62 or the like is stored on the external server (database) side, and an external server such as a LAN or the Internet is accessed from an interface provided in the main body 10 as necessary, and necessary information is obtained. A configuration that calls
In the following description, the case where the customer management system B is a stand-alone type is described in mind, but the same function can be realized even when the customer management system B is configured as a network type computer system. Needless to say.
[0019]
Next, functions of the customer management system B will be described. Here, various processes automatically executed in the customer management system B are expressed by the CPU 11 operating in cooperation with the ROM 12 and the RAM 13 based on the program stored in the program data storage unit 61 of the main body 10. It is executed by the function of the processing unit (transcription processing unit) 70.
[0020]
The car maintenance factory prepares a so-called membership system and issues a customer card made up of a magnetic card, an IC card, etc. to a customer registered in advance as a member. And when the car maintenance shop side registers the customer as a member,
(1) Customer information such as customer name, address, phone number, e-mail address, etc. for identifying (identifying) the customer and identifying the customer contact information,
(2) Customer vehicle information including at least information for specifying the description of the vehicle verification as well as specifying the customer's vehicle such as a customer vehicle registration number, vehicle type, chassis number,
Is obtained from the customer side, and these pieces of information are stored in the business data storage unit 62, respectively. At this time, the car maintenance factory issues a customer identification code for identifying the customer, such as a membership number, to the customer. The information (1) and (2) above is related to the customer identification code. The data is stored in the data storage unit 62.
FIG. 3 shows an example of (1) customer information and (2) customer vehicle information data stored in the business data storage unit 62 in this way.
[0021]
Now, the customer management system B having the above-described configuration can be realized on the client terminal 100 of the one-stop service system A used by operators such as dealers, automobile maintenance factories, and non-life insurance companies. In other words, by installing a program necessary for the customer management system B on a PC as a client terminal 100 used by a business operator such as a dealer, an automobile maintenance factory, a non-life insurance company, etc., and further storing business data etc., this PC Can be used as the main body 10 of the customer management system B.
The customer management system B in such a state has an input support function of the client terminal 100 in the one-stop service system A.
Hereinafter, this input support function will be described.
[0022]
FIG. 4 is a diagram showing a flow of processing of the input support function in the customer management system B.
When a customer purchases a vehicle or undergoes continuous vehicle inspection at an operator such as a dealer, an automobile maintenance factory, or a non-life insurance company, the customer himself / herself with the operator (or the network to which the operator joins) If the customer has registered as a member or the like in advance, the customer presents the customer card owned by the customer to the car maintenance shop side. In addition, if the customer does not have a customer card, or if the customer has not registered as a member in advance, the vehicle verification of the vehicle owned by the customer can be presented (of course, when purchasing a vehicle Does not have vehicle verification and cannot be presented).
Then, the car maintenance factory side reads the customer card or the car verification presented by the customer into the card reader / writer 40 or the bar code reader 50.
[0023]
In the customer management system B, when the customer card is read by the card reader / writer 40, the card reader / writer 40 reads information for identifying the customer recorded in the customer card as key information (step S101). At this time, at least the customer identification code is generally read.
The processing unit 70 refers to the business data storage unit 62 based on the read customer identification code, and calls the customer information (1) and customer vehicle information (2) associated with the read customer identification code (step S102). ), The called information is displayed on the display unit 20 (step S103).
[0024]
On the other hand, when the vehicle verification is read by the barcode reader 50, a barcode (two-dimensional barcode) printed at a predetermined location of the vehicle verification is read (step S104).
Here, in the vehicle verification used in the one-stop service system A, the contents described in the vehicle verification are expressed as numerical values (numerical sequences) with a two-dimensional barcode. The meaning of the numerical sequence represented by this two-dimensional barcode, that is, which area represents which item in the numerical sequence is incorporated in advance in the program of the customer management system B, and is represented by each area of the numerical sequence. It is assumed that data relating to the relationship between codes and their meanings are stored in the business data storage unit 62 in advance.
In the processing unit 70, at least “registration number”, “owner”, or “user” is used as key information for identifying a customer based on the content (a number sequence) of the two-dimensional barcode read by the barcode reader 50. Is acquired (step S105).
[0025]
In steps S104 and S105, the two-dimensional barcode itself can be used as key information without analyzing the contents of the two-dimensional barcode. For example, when a customer is registered as a member in advance, a two-dimensional barcode for vehicle verification of a vehicle owned by the customer is read by the barcode reader 50, and the number sequence is directly used as customer information (1) or (2 ) And stored in the business data storage unit 62 in association with the customer vehicle information. In that case, the number sequence itself is acquired as key information without specifying the contents of the two-dimensional barcode.
Thereby, even if the meaning of the numerical sequence represented by the two-dimensional barcode is not disclosed, the key information can be obtained from the vehicle verification.
[0026]
Furthermore, instead of reading the two-dimensional barcode, the vehicle verification itself is scanned with a scanner, and the description (characters) of the vehicle verification is read with an OCR device, so that at least “ Information on “registration number” or “owner” or “user” can also be acquired.
[0027]
Based on the acquired information, the customer information (1) or the customer vehicle information (2) stored in the business data storage unit 62 is searched to confirm the presence or absence of the corresponding customer or vehicle information (step S106). ).
When there is customer or vehicle information corresponding to the read two-dimensional barcode, the customer and vehicle information associated with the customer or vehicle is read (step S107) and displayed on the display unit 20 (step S103).
[0028]
When there is no customer or vehicle information corresponding to the read two-dimensional barcode, a screen for inputting these predetermined information (information that fills the chart of FIG. 3) is displayed on the display unit 20 ( Step S108), receiving input of information.
In response to this, the person in charge of the business operator inputs the customer's (1) customer information, (2) customer vehicle information, and the like sequentially into a predetermined display field displayed on the display unit 20 by the input unit 30. .
[0029]
As soon as the input is completed, when the person in charge performs a predetermined operation such as “confirm” on the input unit 30, the processing unit 70 stores the input information in the business data storage unit 62 (step S109). At this time, if the customer is an unregistered customer, a new customer code can be assigned, and the assigned customer code is stored in the business data storage unit 62 in association with the input information.
In this state, (1) customer information, (2) customer vehicle information, etc. of the customer are displayed on the display unit 20 (step S103).
[0030]
As described above, in both cases where the customer presents the customer card and the vehicle verification is presented, the customer management system B in the customer management system B displays (1) customer information, (2) The customer vehicle information is displayed. In other words, if customer information is stored in the customer management system B in advance by customer card or car verification, it can be called, and if customer information is not stored in advance, at that time Information can be input and stored on the customer management system B.
[0031]
Subsequently, the customer management system B displays on the display unit 20 an inquiry as to what processing is to be performed, such as a “new registration” application and a “continuous inspection” application in the one-stop service system A (step S110). Specifically, a plurality of selection buttons for prompting specification of processing contents may be displayed.
The person in charge performs an operation of designating the processing content, that is, the item to be applied by the customer in the one-stop service system A, using the input unit 30.
[0032]
Receiving this, the processing unit 70 activates the one-stop service system A (unnecessary if activated) and calls an input screen for performing a designated application.
At the same time, the processing unit 70 selects necessary item information according to the designated application item from the necessary customer information and customer vehicle information, and temporarily stores it in the RAM 13 ( Step S111). Then, processing for pasting information on necessary items temporarily stored in the RAM 13 is performed in a predetermined field of the called input screen (step S112).
For example, as shown in FIG. 5, information corresponding to the input fields X1 to X5 is selected from the information shown in FIG. It is.
Moreover, as shown in FIG. 6, for the input screen of information related to the owner's automobile itself, for example, information described in the vehicle verification, information corresponding to the input fields Y1 to Y26 is shown in FIG. It is selected and pasted from such information.
FIG. 7 is an example of a state in which information corresponding to the input fields Y1 to Y26 is selected from the information shown in FIG. 3 and pasted on the input screen shown in FIG.
[0033]
As shown in FIG. 8, each item of (1) customer information, (2) customer vehicle information, and input on each input screen (see FIGS. 5 and 6) of the one-stop service system A It is necessary to associate the relationship with the item (position) in advance and register it on the program of the customer management system B. This may be registered in advance on the program producer side of the customer management system B according to the setting of the processing screen of the one-stop service system A.
[0034]
Thereby, the information of the customer called on the customer management system B and the customer's vehicle can be transferred to the input screen of the one-stop service system A.
In this way, when performing "continuous inspection", "new registration", etc., information necessary for the application is called from information stored in the customer management system B in advance, and this is input to the one-stop service system A. Posting is entered on the screen.
As shown in FIGS. 5 and 6, for example, in the one-stop service system A, if a plurality of input screens are sequentially displayed when one application is made, steps S111 and S112 are performed for each input screen. And paste the information according to each input screen.
It is also possible to skip these multiple input screens and directly display the transferred information on the final input content confirmation screen.
[0035]
Thereafter, an operation for making a predetermined application may be performed on the input screen and processing screen of the one-stop service system A in which information is transferred from the customer management system B side. Then, by performing an operation such as “application”, the information transferred from the customer management system B side is transmitted to the interface system 200 via the network 150, and the application process is completed.
[0036]
As described above, the customer and customer's vehicle information held in the customer management system B can be extracted and posted on the input screen of the one-stop service system A. Once the vehicle information is input, it is no longer necessary to input such information each time when various applications such as continuous vehicle inspection are made. Moreover, since it is only necessary to register the customer and customer vehicle information in advance even on the customer management system B side, it is not necessary to input information to the one-stop service system A in particular. As a result, it is possible to greatly save the input effort for a business operator who uses both the one-stop service system A and the customer management system B, and it is possible to reduce the possibility of input mistakes at the time of information input every time. .
Moreover, the information to be used is only the information held in the customer management system B or the information described on the vehicle verification (two-dimensional barcode), and the information is called from the one-stop service system A side. is not. Thus, since the customer management system B can be made an add-on system to the one-stop service system A, the utility of the one-stop service system A on the operator side is enhanced and a public one-stop service is provided. The confidentiality of the system A can be maintained.
[0037]
In the above-described embodiment, there is no problem in appropriately changing the processing order and the like as long as the same function can be expressed on the customer management system B side. For example, in the processing flow shown in FIG. 4, (1) customer information and (2) customer vehicle information are both read. However, prior to that, if the content to be applied is selected, Only necessary item information may be extracted.
Further, in the processing of FIG. 4, the called information is always displayed on the display unit 20 in step S103, but of course, the information is directly transcribed on the input screen of the one-stop service system A without displaying it. You may do it.
In addition, for example, if it is a “storage place application” for obtaining a so-called garage certificate, since the customer has not yet purchased (has not owned) the vehicle, the customer management system B side also has the information. Not stored. Therefore, it goes without saying that in such a case, only the customer information of (1) may be transferred to the one-stop service system A.
Furthermore, when the customer presents the customer card or the vehicle verification, the business operator obtains the key information for extracting the customer information stored in the customer management system B. When the verification is not held, the name, telephone number, vehicle registration number, etc. are manually input to the customer management system B with the input unit 30 as key information, and the customer is identified based on this. It is also possible to extract information on the customer's vehicle.
In addition to this, as long as it does not depart from the gist of the present invention, the configuration described in the above embodiment can be selected or changed to another configuration as appropriate.
[0038]
【The invention's effect】
As described above, according to the present invention, the customer and customer vehicle information held in the customer management system can be extracted and posted on the input screen. Once the vehicle information is entered, it is no longer necessary to enter such information each time various applications are made. As a result, it is possible to greatly save the trouble of inputting information and to reduce the possibility of an input error at the time of inputting information each time.
[Brief description of the drawings]
FIG. 1 is a diagram showing a configuration of a one-stop service system in an embodiment.
FIG. 2 is a diagram showing a configuration of a customer management system in the present embodiment.
FIG. 3 is a diagram showing an example of customer and customer vehicle information held in the customer management system;
FIG. 4 is a diagram showing a flow of processing of an input support function in a customer management system.
FIG. 5 is a diagram illustrating an example of an input screen of a one-stop service system.
FIG. 6 is a diagram illustrating an example of an input screen.
FIG. 7 is a diagram showing a state where information is transferred / input to the input screen from the customer management system side.
FIG. 8 is an example of information indicating a relationship between an item of information held in the customer management system and an information input position on an input screen of the one-stop service system.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 10 ... Main body (computer apparatus), 40 ... Card reader / writer (key information input part), 50 ... Bar code reader (key information input part), 62 ... Business data storage part (information storage part), 70 ... Processing part ( Transcription processing unit), 100 ... client terminal, 150 ... network (external network), A ... one-stop service system (application system), B ... customer management system

Claims (7)

An information storage that stores information about the customer and the customer's vehicle;
A key information input unit that accepts input from the outside of the key information identifying the customer or the customer's vehicle;
Based on the key information input in the key information input unit, information on the customer specified by the key information and the customer's vehicle is called from the information stored in the information storage unit, and a predetermined vehicle-related possession On the input screen of the application system for performing the application, a posting processing unit for posting the called information,
A customer management system comprising: The key information input unit accepts input of the key information by reading identification information for identifying the customer recorded on the customer card from a customer card issued to the customer in advance. The customer management system according to claim 1, wherein: 2. The customer management system according to claim 1, wherein the key information input unit receives an input of the key information by reading a barcode described in a customer's vehicle verification. When there is no information about the customer and the customer's vehicle in the information storage unit, the information storage unit accepts input of information about the customer and the customer's vehicle. The customer management system according to any one of claims 1 to 3, wherein the input information is stored in the information storage unit while being transcribed above. A processing method for making a predetermined application relating to possession of a vehicle to an application system accessed via an external network in a computer device comprising an information storage unit storing information about the customer and the customer's vehicle,
Receiving external input of key information identifying the customer or the customer's vehicle;
Based on the input key information, from the information stored in the information storage unit, calling the information about the customer and the customer vehicle specified by the key information;
Transcribe and display the called information on the input screen for the application system;
An application processing method relating to possession of a vehicle characterized by including: 6. The application processing method relating to possession of a vehicle according to claim 5, further comprising a step of transmitting the information posted / displayed on the input screen to the application system via the external network. . For a computer device that has an information storage unit that stores information about a customer and a customer's vehicle, and that can access an application system for making a predetermined application related to possession of the vehicle via an external network,
Processing to accept external input of key information identifying the customer or the customer's vehicle,
Based on the input key information, from the information stored in the information storage unit, a process for calling information about the customer specified by the key information and the customer's vehicle;
A process for transferring and displaying the called information on the input screen for the application system;
A computer program that executes at least

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